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December 9, 2014

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Payment Deadlines FAQs:

The following information provides information about payment deadlines and how to make a payment.

monthly automatic payments through wahealthplanfinder.org. You can also mail a check, set up

payment through a third party bill-payer or pay your health insurance carrier directly.

Electronic payment is the fastest payment method. Visa, MasterCard, Discover, or e-check are methods

of electronic payment accepted through wahealthplanfinder.org.

If you mail a check to Healthplanfinder, it must be received by Healthplanfinder by the 21st of the

month. You must include your 12-digit Billing Account Number on it. You can find your Billing Account

Number on your invoice or in the top right corner of the “billing & payments” tab of your

Healthplanfinder account dashboard. Make your check payable to Washington Healthplanfinder.

You will receive a notification each time your payment is processed. When your payment has been

received and processed by the Exchange you will receive a notification by email or through the mail,

depending on your selected notification preference. This notice will be stored in your Healthplanfinder

account.

Where can I view my monthly invoice?

Invoices are available on your Healthplanfinder account dashboard around the 1st of each month. Your

invoice will be sent in an email or through the US Postal Service mail depending on the notification

the past.

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What should I do if I want to pay my Qualified Health Plan carrier directly?

You can mail your payment directly to your existing carrier listed below.

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pg. 3

What if I forgot my Washington Healthplanfinder password or username?

To get your password, click on “Forgot your password?” from the Washington Healthplanfinder

homepage in the Sign In box. You will be prompted to enter your username and answer one of the

security questions that you established when you set up your account. After correctly answering the

question, Washington Healthplanfinder will allow you access to your account.

Healthplanfinder Customer Support at 1-855-923-4633.

What are the dis-enrollment and refund policies of Washington Healthplanfinder? In which

circumstances do customers receive a refund?

You may dis-enroll from your coverage at any time after coverage starts through your account

dashboard on wahealthplanfinder.org. Any disenrollment of policy, change to the policy, or qualification

for tax credits or Washington Apple Health must be made by 4:59 PM on the 23rd of the month in order

to qualify for a refund of premiums paid for the next month’s coverage. Requests made after 4:59 PM

Healthplanfinder will not be able to refund these premium payments. These customers must request

such refunds directly from the health insurance carrier they paid.

Any adjustment to advanced premium tax credit amounts that might involve a refund is handled

through a reconciliation process between the IRS, the Issuer, and the customer. Healthplanfinder is not

part of this process.

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Healthplanfinder will make every attempt to issue refunds in a timely process. Refunds are issued back

to the method used to make the premium payment, unless the method used is no longer available (such

as a bank account closed, or credit card expired). In general, financial institutions will return funds to

your account within 2-3 business days but it is unique to each customer’s bank policies. Once issued,

Healthplanfinder has no ability to control the timeline to which the receiving bank processes the funds