Plantronics CS540 Convertible Wireless Headset System User Guide

User Manual: Plantronics CS540 Wireless Headset User Guide Plantronics CS Series Manuals - Telecomuserguides.com

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CS540™

Wireless Headset System

User Guide

Plantronics CS540 Wireless Headset

2

ContentsContentsContents

Welcome 3

What’s in the Box 4

Base and Headset Basics 5

Accessories 6

Customize Your Headset 7

Change Headset Configuration 7

Left Earloop Assembly 7

Headband Assembly 8

Position Your Headset 9

Connect Your Desk Phone 10

Connect the Power 10

Charge the Headset 10

Connect and Configure Your Desk Phone 11

Desk Phone (standard) 11

Check Configuration and Make a Test Call 12

Desk Phone plus HL10 Lifter (sold separately) 13

Desk Phone plus EHS Cable 15

Position Your Base 16

Your Headset 17

Headset Controls 17

Talk Time 17

Battery 18

Muting Your Headset During a Call 18

Adjusting Your Headset Volume 18

Your Base 20

Base Phone Button and Switches 20

Subscription Button 20

Wideband/Narrowband Switch 21

Auto Answer Switch 21

Daily Use 22

Place an Outgoing Call 22

Answer an Incoming Call 22

Conference Up to Three Additional Headsets 22

Troubleshooting 23

Headset 23

Desk Phone 23

3

Welcome

Welcome

Congratulations on purchasing your new Plantronics product. This guide contains instructions for

setting up and using your CS540 Wireless Headset System.

Please refer to the separate safety instructions for important product safety information prior to

installation or use of the product.

Telephone interface cable

Power supply

Base

Headband

Other size eartip and earloops

Headset with pre-installed battery,

eartip and earloop

4

What’s in the Box

Fit kit instruction card

5

Base and Headset Basics

1 Call/mute LED

2 Power on/subscription LED

3 Charging LED

4 Subscription button

5 Narrowband/wideband switch

6 Power jack

7 Handset lifter/EHS cable jack

8 Telephone interface cable jack

9 Auto answer switch

10 Listening volume dial*

11 Speaking volume dial*

12 Configuration switch*

*For installation set up 12

11

6

58 9

10

4

BACK

FRONT

Headset overview

21 7

6

34 5

1 Earloop

2 Eartip

3 Volume/mute button

4 Call button

5 Battery Cover

6 Headset LED

7 Microphone

1237

BOTTOM

Base overview

6

Accessories

1 Behind-the-Head Headband Extremely light and comfortable wearing alternative.

2 Electronic Hookswitch Cable (EHS) Electronically takes your desk phone handset off hook.

Enables remote call answer/end with your headset.

3 HL10™ Lifter Automatically lifts handset and returns it to the cradle. Enables remote call

answer/end with your headset.

1

3

2

7

Customize Your Headset

Your headset comes configured for your right ear with a pre-installed small

eartip and medium earloop. You can also configure your headset for your left

ear, install a different sized eartip and earloop, or install the headband.

Change Headset Configuration

1 Gently pull the eartip from the headset. Rotate the earloop down 90°.

NOTE You will feel resistance when rotating the earloop down; this is normal.

2 Remove the earloop from the headset.

3 To wear the headset on the right ear but with a different size earloop or eartip, select the size you

want and reinstall in reverse order as shown. Be sure notch in the eartip faces the microphone.

Left Earloop Assembly

1 Choose the size of earloop that fits most comfortably. Align the earloop as shown and insert it

onto the headset. Be sure the earloop is flat against the headset and rotate the earloop up 90°.

2 Choose the size of eartip that fits most comfortably. Align the eartip with the notch facing the

microphone as shown. Press on to attach.

90º

90º

90º

90º

90º

90º

8

Headband Assembly

The headset can be rotated for wearing on the left or right ear.

NOTE Before installing the headband, remove the eartip and earloop from the headset.

1 Hold the headband so it is aligned to receive the headset as shown and insert the headset into

the headband.

2 Rotate the headset up.

3 To optimize the position of the headset, push the headset in so the microphone is close to the

corner of your mouth.

9

Position Your Headset

When you wear the headset, the microphone should rest as close to your cheek as possible

without touching. The microphone can be adjusted inward by the pivoting earpiece to optimize

the position of the headset.

1 Slide the headset over and behind your ear and fit the eartip into your ear.

2 Holding the base of the headset, push it in and back towards your ear to allow the pivoting

earpiece to bring the microphone close to your mouth. As the base of the headset moves

backwards, you will feel soft clicks until the microphone rests close to your cheek.

10 10

Connect Your Desk Phone

This section describes how to connect the base to your desk phone.

Connect the Power

Plug one end of the power supply into the power jack on the back of the base and the other end

into a working power outlet. The Power On LED will be solid white.

Charge the Headset

Place the headset in the charge cradle. The charging LED on the base will flash green when

charging and turn solid green when the headset is fully charged. Charge for at least 20 minutes

prior to the first use. A full charge takes 3 hours.

NOTE This product has a replaceable battery. Use only the battery type supplied by Plantronics.

=

20.

11

Connect and Configure Your Desk Phone

There are three setup options for connecting the CS540 to your desk phone. Select one of the

following and continue.

• Desk phone (standard)

• Desk phone + HL10 lifter (sold separately)

• Desk phone + EHS cable (sold separately)

NOTE If you will be using a standard desk phone set up or a desk phone with an HL10 lifter,

continue below. If you will be using the desk phone with an EHS cable, refer to Desk phone plus EHS

cable section in this guide. For further installation information refer to the EHS Getting Started

guide that came with your EHS cable or at plantronics.com/accessories.

Desk Phone (standard)

1 Connect one end of the telephone interface cable to the back of the base.

2 Disconnect the handset coil cord from the desk phone and re-connect it to the telephone

interface cable junction box.

3 Connect the remaining end of the telephone interface cable into the open handset port on the

desk phone.

NOTE Your desk phone handset will continue to work; it’s just hooked up differently.

USE

NOTE If your phone has a built-in headset port, you should only use the headset port if you will not

be using the HL10 lifter. In this configuration, you must press both the headset button on your phone

and the call control button on the headset to answer or end calls.

12

Check Configuration and Make a Test Call

1 If your desk phone has a volume control set it to mid-range.

2 Look at the bottom panel of your base and make sure the default settings are correct. Set your

desk phone’s volume also.

listening volume dial ( ) = 3 and speaking volume dial ( ) = 3

configuration switch = A

desk phone volume = mid-range

3 Remove the handset from desk phone cradle.

4 While wearing your headset, press the call button on the headset.

5 If you do not hear a dial tone, adjust the configuration switch (A-G) until you do.

NOTE For most phones, these factory default settings will sound the best.

6 Dial a test call from the desk phone. If needed, fine tune the volume with the headset volume

controls. You can also adjust the desk phone speaking and listening volumes on the bottom of

the base.

13 13

Desk Phone plus HL10 Lifter (sold separately)

NOTE First follow the steps above for Desk Phone (Standard).

1 Firmly press the handset lifter power cord into the handset lifter jack.

USE

2 While wearing your headset, slide the handset lifter arm under the handset until the lifter base

touches the side of the phone.

3 Slide the lifter up to where it nearly touches the handset earpiece.

4 Press the call control button on your headset to activate the lifter.

5 If you hear a dial tone the lifter is set correctly and needs no adjustment.

6 Remove the protective strips from the 3 mounting tapes on the underside of the lifter.

7 Gently place the lifter on the desk phone in the pre-determined position.

8 Press firmly to adhere.

14 14

If You Do Not Hear a Dial Tone

1 If you do not hear a dial tone, raise the lifter height switch to the next highest position.

2 Repeat steps 2 through 5 above as necessary until you hear a dial tone.

3 When you hear a dial tone, secure the lifter as described in steps 6 though 8.

Additional Parts (if required)

Use extender arm when the handset lifter needs additional stability lifting and returning

handset to cradle.

Extender Arm

1 Slide extender arm onto lifter.

2 Stabilizers can be shifted left and right. Position stabilizers on outsides of handset to gently

grip the phone.

1

22

Ringer Microphone

Use ringer microphone only when the telephone speaker is not located directly under the

handset.

1 Remove cover from ringer microphone jack on back of lifter.

2 Connect ringer microphone plug.

3 Place ringer microphone over phone speaker. Remove adhesive tape and attach.

1

2

3

15 15

For Nortel Phones Only

Desk Phone plus EHS Cable

1 Connect the end of the EHS cable to the base and the other end to the desk phone as

described in the EHS Adapter Getting Started guide.

NOTE For further installation information refer to the EHS Getting Started guide that came with

your EHS cable or at plantronics.com/accessories.

16

Position Your Base

The minimum recommended separation between your desk phone and the base is 6 inches.

The minimum recommended separation between the base and computer is 12 inches.

Incorrect position can cause noise and interference problems.

17 17

Now that you’ve configured your headset and connected your desk phone,

read this section to learn about the headset features, how to use the

controls and more.

Headset Controls

321

1 Volume/Mute button

Increase the volume

Decrease the volume

Mute/unmute a call

This table describes volume controls if you wear the headset on the right.

The volume controls are opposite if you wear it on the left.

Press the volume button up.

Press the volume button down.

To mute/unmute the headset, press the volume/mute button in.

2 Call button

Place, answer, end a call Briefly press the call button.

3 Headset LED Flashes white when in use.

IMPORTANT For your safety, do not use headset at high volumes for extended periods

of time. Doing so can cause hearing loss. Always listen at moderate levels. For more

information on headsets and hearing visit: plantronics.com/healthandsafety.

Talk Time

With a single full charge, the CS540 will provide up to 6 hours of talk time. Talk time will be

reduced when operating in wideband mode or if the headset is used consistently at a far

distance from the base.

Your Headset

18

Battery

This product has a replaceable battery. To ensure replacement batteries meet Plantronics high

quality standards and for optimal performance, only use replacement batteries provided by

Plantronics.

Low Battery Warning

If you are on a call and the headset battery is critically low, you will hear a repeated single

low tone every 15 seconds indicating that the battery is low. You should recharge the headset

immediately.

If you are not on a call and press the call button, you will hear three low tones if the battery is

critically low. You should recharge the headset immediately.

Battery Replacement

If after long use you notice that a fully charged battery is no longer lasting long enough, you

can replace it.

1 Slide battery cover down and remove from headset.

2 With your thumb and index finger, pull the battery out from the attachment clip.

3 With you thumb and index finger, grasp the battery connector and disconnect connector and

battery from headset.

4 Install the new battery by reversing the previous steps.

Muting Your Headset During a Call

To mute/unmute the call, press the volume button in.

When mute is activated, the Call/mute LED on the base will be solid red and you will hear three

high tones (you will still be able to hear the caller).

Adjusting Your Headset Volume

Fine-tune your headset volume by pressing the volume/mute button up (increase) or down

(decrease) if you wear your headset on the right. If you wear it on the left, it’s opposite: press

down to increase the volume and up to decrease the volume.

Make set up volume adjustments for the desk phone with the base volume dials.

19

Out of Range Warning Tones

If you are on a call and go out of the operating range, you will hear three low tones. You will

hear a single mid tone when you are back in range.

If you stay out of range, an active call will be suspended. The call will be re-established when

you walk back into range. If you remain out of range for more than 5 minutes, the system will

drop the call.

If you are not on a call and go out of the operating range and then press the call button, you

will hear a single tone for the button press and three low tones for the failure to make a link.

20

Base Phone Button and Switches

1 Subscription Button

The headset and base that came in the box are subscribed (connected) to each other. However,

if you wish to use a new headset or need to restore subscription to your current headset, the

units can be subscribed to each other by the following two methods.

Automatic Secure Subscription

With your system idle, docking a headset will automatically subscribe it to the base, making

it the primary headset. The Power On/Subscription LED will flash white during subscription

process and become solid white when the new subscription is established.

Manual Over-the-Air Subscription

1 With your system idle and your headset undocked, press and hold the subscription button on

the base for three seconds. The Power on/subscription light will flash white.

2 Press and hold the volume up button on the headset for three seconds until the headset LED

turns solid white. When the Power on/subscription LED on the base becomes solid white, the

headset and base are subscribed to one another.

NOTE If the subscription process times out after two minutes or if the subscription process

fails, the subscription LED on the base will go dark for three seconds and then re-illuminate

steadily to indicate power is applied to the base. If this occurs, try to re-subscribe the headset

again.

Ending Subscription

If the base is in subscription mode and you want to stop the base from searching for a headset,

press the subscription button again. The subscription LED on the base will go dark for three

seconds and then re-illuminate steadily to indicate power is applied to the base.

Power On/Subscription LED

Base Status Power On/Subscription LED

Primary headset subscription Flashes white

Primary headset subscribed to base Solid white

Conference call headset subscription Flashes white

Active conference call with guest headsets Flashes white

Your Base

1 2 3

21

2 Wideband/Narrowband Switch

The CS540 has wideband audio, which allows speech to sound clearer and more natural. If your

desk phone is capable of wideband audio, set the Wideband-Narrowband switch to green for

wideband.

Set the switch to red (narrowband) for longer headset battery life or to increase the number of

systems that can work in a small area.

3 Auto Answer Switch

Auto answer saves a button press to establish the radio link between headset and base. When

auto answer is set to red you must press the headset call button to answer an incoming call.

When Auto Answer is set to green you can answer a call just by lifting headset from the base.

NOTE Auto answer/end capability requires the use of an EHS cable or HL10 lifter. Visit

plantronics.com/accessories for more information.

22

Place an Outgoing Call

1 Wearing your headset, press the headset call button.

2 Remove the handset from the cradle. You will hear a dial tone.

NOTE This step will be automatic if you install a lifter or EHS cable accessory. For a complete

list of accessories, visit plantronics.com/accessories.

3 Dial the number using your desk phone.

4 To end the call, press the headset call button and hang up the handset.

Answer an Incoming Call

1 Wearing your headset, press the headset call button.

2 Remove the handset from the cradle speak to your caller.

NOTE This step will be automatic if you install a lifter or EHS cable accessory. For a complete

list of accessories, visit plantronics.com/accessories.

3 To end the call, press the headset call button and hang up the handset.

Conference Up to Three Additional Headsets

You can conference up to three additional headsets to a call in progress.

Join a Conference Call

While the base has an active link (on a call), place the guest headset into primary user’s charge

cradle (this connects the headset to the base). When the base subscription LED stops flashing

white and becomes solid white, the primary headset/user will hear a tone indicating a guest

wishes to join the call. Press the primary user’s call button to accept the guest headset within

ten seconds or the request is terminated and the guest will hear an error tone in their headset.

To connect a guest headset that is of different variety than the primary headset press the base

subscription button while the base has an active link. Next, press the guest headset volume up

button until the indicator light turns on. When the base subscription LED stops flashing white

and remains solid white, the request to join will be heard in the primary user’s headset and the

primary user will have to press their call button within 10 seconds to accept the guest

Exit a Conference Call

Guests headsets can remain as guests through multiple calls. To remove a guest headset, press

the guest headset’s call button or dock the primary user’s headset in the charge cradle. A single

tone in the master headset will be heard as each guest leaves the call.

Daily Use

23

Headset

My headset is unstable. When you wear the headset, the microphone should rest as close to your

cheek as possible without touching. The microphone can be adjusted inward

by pivoting the earpiece to optimize the position of the headset. See Position

your headset.

Talk time performance

is significantly degraded

even after a full recharge.

Battery is wearing out. Call Plantronics at (800) 544-4660 for ordering a

replacement battery or contact us at plantronics.com/support.

Desk Phone

I can’t hear a dial tone in

the headset.

Make sure your headset is charged.

Make sure your headset is subscribed to base. See Subscription button.

Press the call button on your headset.

If using a lifter, make sure the lifter is lifting the handset high enough to

operate the hookswitch; set to a higher setting if necessary.

Adjust the configuration switch on the base until a dial tone is heard.

Fine tune the listening volume on the headset.

If the volume is still too low, adjust the Listening volume dial on the base.

I hear static. Make sure there is at least 12 inches between your base and your computer,

and 6 inches between your base and your telephone. You may hear static as

your headset is going out of range; move closer to the base.

The sound is distorted. Lower the Speaking volume dial or Listening volume dial on the base. For

most telephones the correct setting is position 3.

If your desk phone has a volume control, lower until the distortion

disappears.

If the distortion is still present, adjust the headset volume control to lower

the headset speaker volume. If the distortion persists, lower the Listening

volume dial on the base.

Make sure there is at least 12 inches between your base and your computer,

and 6 inches between your base and your telephone.

I hear echo in the headset. Lower the Listening volume dial and Speaking volume dial on the base. For

most telephones, the correct setting is position 3.

If the audio level is too low in this position, adjust the headset volume control

to increase the headset speaker volume.

If your speaking volume is too low for your listener in this position, adjust the

position of the headset to make sure the microphone is as close as possible

to your mouth.

Adjust the Configuration switch. The most commonly used position is “A”,

which is the default position.

People I talk to can hear a

buzz in the background.

Move the base further away from your phone.

If the base power supply is plugged into a power strip, plug it into the wall

directly.

The handset lifter is

installed but does not lift

the handset.

Be sure the handset lifter power cord is firmly pushed into the handset lifter

jack on the base.

Troubleshooting

Congratulations!

The product you have just purchased carries the TCO Certified Headsets 2 label. This means that your headset is designed and

manufactured according to some of the strictest performance and environmental criteria in the world. The manufacturer of this

headset has selected it to be certified to TCO Certified Headsets 2 as a sign of usability, high performance and reduced impact

on the natural environment.

Products certified to TCO Certified Headsets 2 are specifically designed for limiting the risk for hearing impairment. The headsets have acoustic limit

protection to protect the user from sudden “sound-spikes” caused by interference on the telephone lines.

Other features of TCO Certified Headsets 2:

Ergonomics

•Volumecontrol,individualadjustmentandadaptation,replaceablepartsandqualitydurability.

Energy

•Lowenergyconsumptiononthechargingstation.

Emissions

•LowSARvalue.Lowelectromagneticeldssurroundingthecharger.

Ecology

•Productisdesignedforrecycling.ManufacturermusthaveacertiedenvironmentalmanagementsystemsuchasEMASorISO14001

•Restrictionson

o Chlorinated and brominated flame retardants and polymers

o Hazardous heavy metals such as cadmium, mercury, hexavalent chromium and lead.

All TCO labelled products are verified and certified by TCO Development, an independent third party labelling organization. For over 20 years,

TCO Development has been at the forefront of moving the design of IT equipment in a more user-friendly direction. Our criteria are developed in

collaboration with an international group of researchers, experts, users and manufacturers. Since the program’s inception, TCO labelled products have

grown in popularity and are now requested by users and IT-manufacturers all over the world.

Full specifications and lists of certified products can be found on our homepage – www.tcodevelopment.com

Avoid touching the contacts at the rear of the unit unnecessarily. If operation is interrupted by a static event, power-cycle the product to restore

normal functions.

NEED MORE HELP?

plantronics.com/support

Plantronics, Inc.

345 Encinal Street

Santa Cruz, CA 95060

United States

Plantronics BV

South Point Building C

Scorpius 140

2132 LR Hoofddorp

Netherlands

© 2011 Plantronics, Inc. All rights reserved. Plantronics, the logo design, CS540, and HL10 are trademarks or registered trademarks of Plantronics, Inc. All other

trademarks are the property of their respective owners.

Patents US D635,548; D635,962; EM 001792276-0002; 001792276-0003; Patents Pending

85048-06 (07.11)

Plantronics CS540, CS540, CS540 headset, CS540 headset system, CS540 wireless phone headset, plantronics wireless headset, CS-540