Resume Cover Letter Guide

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Harvard University · Faculty of Arts and Sciences
Harvard Extension School
Extension School Resumes and Cover Letters
An Extension School Resource
© 2018 President and Fellows of Harvard College
All rights reserved.
No part of this publication may be reproduced in any way without the express written
permission of the Harvard University Faculty of Arts & Sciences Office of Career Services.
Oce of Career Services
Harvard University
Faculty of Arts & Sciences
Cambridge, MA 02138
Phone: (617) 495-2595
resume is a brief, informative summary
of your abilities, education, and experi-
ence. It should highlight your strongest assets
and skills, and dierentiate you from other can-
didates seeking similar positions. Although it
alone will not get you a job or internship, a good
resume is an important element toward obtain-
ing an interview.
Tailor your resume to the type of position you
are seeking. is does not mean that all of your
work history must relate directly, but your
resume should reect the kind of skills the
employer would value.
Create a Strong Resume
CARC/OCS Resume and Cover Letter Webinar. Learn the nuts
and bolts of getting started. See the CARC or OCS websites for dates.
HES Call-ins. First Monday of the month, Sep-May, 1:00-3:45pm
(15 minutes). Phone (617-496-8946) or Skype (linda.spencer.
at.ocs) during call-in hours only. Available to currently registered
Extension School students and alumni only.
Career Advising Appointment. Matriculated degree students and
alumni only. Please set up an appointment via Crimson Careers.
1. Spelling and grammar errors
2. Missing email and phone information
3. Using passive language instead of “action words
4. Not well organized, concise, or easy to skim
5. Too long
• Specic rather than general
• Active rather than passive
Written to express not impress
• Articulate rather than “owery
• Fact-based (quantify and qualify)
Written for people who scan quickly
• Use personal pronouns (such as I)
• Abbreviate
• Use a narrative style
• Number or letter categories
• Use slang or colloquialisms
• Include a picture
• Include age or sex
• List references
• Start each line with a date
• Be consistent in format and content
• Make it easy to read and follow, balancing white
• Use consistent spacing, underlining, italics, bold,
and capitalization for emphasis
• List headings (such as Experience) in order of
Within headings, list information in reverse chron-
ological order (most recent rst)
• Avoid information gaps such as a missing summer
• Be sure that your formatting translated properly if
converted to a .pdf
Resume guidelines can vary from country to country. Check out
GoinGlobal at
Action Verbs for your Resume
Accomplished Achieved Administered Analyzed Assigned Attained Chaired Consolidated
Contracted Coordinated Delegated Developed Directed Earned Evaluated Executed
Handled Headed Impacted Improved Increased Led Mastered Orchestrated
Organized Oversaw Planned Predicted Prioritized Produced Proved Recommended
Regulated Reorganized Reviewed Scheduled Spearheaded Strengthened Supervised Surpassed
Addressed Arbitrated Arranged Authored Collaborated Convinced Corresponded Delivered
Developed Directed Documented Drafted Edited Energized Enlisted Formulated
Influenced Interpreted Lectured Liaised Mediated Moderated Negotiated Persuaded
Presented Promoted Publicized Reconciled Recruited Reported Rewrote Spoke
Suggested Synthesized Translated Verbalized Wrote
Clarified Collected Concluded Conducted Constructed Critiqued Derived Determined
Diagnosed Discovered Evaluated Examined Extracted Formed Identified Inspected
Interpreted Interviewed Investigated Modeled Organized Resolved Reviewed Summarized
Surveyed Systematized Tested
Assembled Built Calculated Computed Designed Devised Engineered Fabricated
Installed Maintained Operated Optimized Overhauled Programmed Remodeled Repaired
Solved Standardized Streamlined Upgraded
Adapted Advised Clarified Coached Communicated Coordinated Demystified Developed
Enabled Encouraged Evaluated Explained Facilitated Guided Informed Instructed
Persuaded Set Goals Stimulated Studied Taught Trained
Administered Allocated Analyzed Appraised Audited Balanced Budgeted Calculated
Computed Developed Forecasted Managed Marketed Maximized Minimized Planned
Projected Researched
Acted Composed Conceived Conceptualized Created Customized Designed Developed
Directed Established Fashioned Founded Illustrated Initiated Instituted Integrated
Introduced Invented Originated Performed Planned Published Redesigned Revised
Revitalized Shaped Visualized
Assessed Assisted Clarified Coached Counseled Demonstrated Diagnosed Educated
Enhanced Expedited Facilitated Familiarized Guided Motivated Participated Proposed
Provided Referred Rehabilitated Represented Served Supported
Approved Accelerated Added Arranged Broadened Cataloged Centralized Changed
Classified Collected Compiled Completed Controlled Defined Dispatched Executed
Expanded Gained Gathered Generated Implemented Inspected Launched Monitored
Operated Organized Prepared Processed Purchased Recorded Reduced Reinforced
Retrieved Screened Selected Simplified Sold Specified Steered Structured
Systematized Tabulated Unified Updated Utilized Validated Verified
Jin Wang • (213) 555-6666
Harvard University, Extension School
Master of Liberal Arts, Information Management Systems May 2018
GPA 4.0
Class Marshall Award
Dean’s List Academic Achievement Award
Data Science Project: Financial Market Analysis Using Machine Learning
Capstone Project: Enterprise Data Lake
University of Malaya
Bachelor of Computer Science June 2009
Technical Skills
Machine Learning
Data Visualization
Quantitative Analysis
Cloud Computing
Unix Scripting
Oracle/SQL Server
Data Warehouse/ETL
RDBMS Tuning
Network Protocals
Agile & DevOps
Web Development
Professional Experience
Rande Corporate & Investment Banking Detroit, MI
Associate Information Technology September 2013 – Present
Lead a team of 6 people to manage, operate, and support low latency post-trade
brokerage platform
Improved the performance of straight-through processing by tuning database
Reduced number of major incidents by 23% through problem management
Automate manual back-office processing through scripting and automation engine
Actively participate and contribute to the internal data science project initiatives
Olson Financial Singapore
AssociateInformation Technology February 2011-September 2013
Built a new application support team of 5 people focusing on post-trading straight-
through processing and data warehouse extract-transform-load processing
Designed and implemented global application monitoring platform.
Eliminated 80% of manual checks for trading support, and decreased SLA breaches for
client reporting by 15%
Sample Resume
PS Engineering Information Ltd. Singapore
Software Developer Technology Office July 2010January 2011
Built Command & Control System for Singapore Civil Defence Force using C# .NET WCF
Integrated proprietary software components with commercial off-the-shell software
Well Beijing, China
Software Developer June 2009June 2010
Built supply chain management system using Java Spring/Hibernate Framework and
Service Oriented Architecture
Improved the performance of real-time business activity monitoring report and reduce
the report response time by more than 50%
Silver Technologies Ltd. Singapore
Software Developer May 2008 May 2009
Developed web-based Point of Sale (POS) application using C# .NET for a multinational
fashion retailor
Researched and implemented RFID authentication software module
4-course graduate-level certificate in Data Science, Harvard University January 2018
ITIL Foundation V3 January 2015
Project Management Professional (PMP)® March 2013
Certified Salesforce Developer October 2012
le Resume (page 2)
Nadia Smythe | 444-555-2222
Master of Liberal Arts, Management
Recipient of Dean´s List Academic Achievement Award
Selected for the Venture Incubation Program at Harvard Innovation Lab and winner of Stretch Award 2016
Bachelor of Business Administration in Marketing
Graduated from Honors Program, Rank 1
College Student of the year 2006 awarded by Expansion Time Warner Magazine
Recipient of L’Oréal Excellence Award 2006
AGENDA28 September 2012- Present
Founded design studio specialized in social impact that develops integral design strategies to increase effectiveness of
social initiatives and empowers young designers from underserved communities in Mexico
Led 20 design projects for nonprofits and social enterprises in the U.S., Mexico, India, Zambia, Australia, Switzerland
Won Most Innovative Idea at Educational Innovation and Social Entrepreneurship Conference at Harvard - May 2015
ENTERPRISSE DE MEXICO November 2008 January 2014
Led the Marketing and Sales teams achieving a company growth of 163% in 5 years
Reinforced the brand by redesigning the corporate identity and executing online marketing campaigns
Improved the customer service by implementing a new Sales Methodology, a CRM and a Loyalty Program
Developed a new Corporate Strategic Planning methodology and coordinated all related activities
Expanded operations to 9 new countries in Latin America
OPTICIANE MEXICO January 2008 October 2008
Managed the PR activities for 16 eyewear brands
Planned events for Tiffany, Chanel, and Ralph Lauren winning best congress planner 2008 (Convenciones Mag.)
Coordinated media campaigns for RayBan, Vogue and Prada
Accomplished $1,300,000 USD in Clipping (free advertisement)
CLAIROLE MEXICO March 2006 December 2007
Performed the marketing activities including forecasts, new products launch, advertisement and promotions
Led the Casting Crème Gloss and Color Rays market research
Achieved 15% in annual growth vs 0.5% budgeted
TRAINEE: Managed the Mexico City’s point of sales team
INTERNSHIP: Supported Paris’ hair color brands with sales forecasts, design of promotions and PR events
INCUBATEC- Mexico City (January 2005 May 2006): Coordinator of entrepreneurs program
ARTE NAJEL- Chiapas, Mexico (July 2005 March 2006): Marketing advisor for fair trade project
POLE- Nairobi, Kenya (August 2012): Assistance to Mercy Community School to develop business plan
Sample Resume
Jesse Jayant
511-555-7777 /
Results-oriented finance professional with over 10 years of experience in publicly traded and privately held
enterprises. Proven track record in complex and capital-intensive global industries, delivering value and innovation in
Finance, Strategy, and Corporate Planning.
Core Competencies
Financial Analysis
Business Planning
Financial Modeling
Strategic Planning
Month-End Close
Capital Planning
Project Planning
USA Airlines, Chicago, IL
Sr. Financial Analyst, Information Technology Financial Planning 2011 - 2018
Developed and monitored a $1B annual Information Technology (IT) budget for 2012 & 2013.
Tracked spending against budget and project progress to ensure effectiveness of financial controls and accuracy.
Prepared and presented monthly, quarterly, and annual spending reports to CIO.
Implemented new technology (SharePoint Portal) and processes to facilitate monthly reporting that decreased
reporting cycle by over 40%.
Constructed a comprehensive monthly forecasting model to reduce forecast cycle time from 2 weeks to under 4 days.
As a member of USA’s Chapter 11 Restructuring Team, conducted sensitivity analysis to re-negotiate 30 IT vendor
contracts that resulted in 15% savings.
Dream Properties, Bangalore, India
Sr. Financial Analyst, Finance & Strategic Planning 2010 - 2011
Analyzed and recommended to the CFO and CEO viable business investments in Real Estate projects and lease
commitments ($5M-$25M).
Identified redundancy in processes and personnel that allowed $3M of annual expenses to become a source of
Led a team of 7 professionals to identify revenue potential and optimization as key drivers of future portfolio strategy.
USA Airlines, Chicago, IL
Sr. Financial Analyst, Human Resources Finance 2009 - 2010
Divisional controller, leading financial reporting and analysis, accounting, budgeting, P&L optimization for $200M
HR division including Compensation, Vendor Management, Retirement.
Led effort to right-size USA’s unionized workforce. Reduced total headcount by approximately 800 FTEs, resulting in
annualized savings of $60M.
Modeled and presented the financial structure of USA’s variable compensation & bonus plans to executive
Sr. Financial Analyst, Operations Business Planning 2008 - 2009
Directed the implementation of a $50M technology project at over 10 major US Airports (including Dallas/Fort
Worth, Chicago, New York, Miami, Los Angeles) that scaled to support over 15,000 employees, increased
productivity by 12%, and reduced lost baggage expenses by 8%.
Built the Checked Baggage Fees Model and projected revenue stream ($12M) by forecasting the change in
passengers’ baggage check-in behavior.
Developed an optimization model to define refurbishment strategy for over 300 ground service equipment that led to
$2M savings.
Designed USA’s Rent Pricing Model to determine lease commitments for all US airports.
USA Owl Airlines, Chicago, IL
Financial Analyst, Financial Analysis & Capital Planning 2006 - 2007
As a member the Finance Integration Team, collaborated with Merrill Lynch to develop a spinoff report to
provide guidance and enable departments estimate post spin-off revenue and cost synergies.
Assessed departmental needs and partnered with internal customers on the composition of USA’s capital plan for
2008 ($500M).
Served as a liaison between Corporate Planning and Capital Planning; analyzed and acquired funding of $120M
for large capital projects in 1 year.
Identified and implemented cost-saving initiatives of $250K through ground service equipment optimization at 60
US airports.
Alpro Laboratories, Detroit, MI 2006 - 2006
Financial Analyst, Finance & Business Planning
Re-designed the revenue forecast model to reduce budget preparation time by 30% in 4 months.
Analyzed and recommended the CFO to adjust product production based on competing companies’ market share for
multiple product lines.
Morgan Firm, Wood, MI 2005 - 2005
Assisted portfolio managers in analyzing stocks and mutual funds for prospective and existing clients.
Participated in client financial planning discussions and quarterly portfolio review.
Harvard University, Extension School, Cambridge, MA May 2017
Master of Liberal Arts - Management
Dean’s List, GPA 3.89
Professional Graduate Certificate Organizational Behavior May 2017
Kalamazoo College, Kalamazoo, MI December 2005
Bachelor of Business Administration - Finance
Summa Cum Laude, Dean’s List, GPA 3.92
Additional Information
Cultural Experiences: Visited over 30 countries in 4 continents and lived in 3 countries
Social Impact: Susan G. Komen Walk Fundraising Member (2012-2013), Mother Teresa Missionaries of Charity -
Committee Member (2010-2011), Big Brother Big Sister Member (2008)
Personal Interests: Avid reader, traveller, bicyclist
Jacob A. McLean
1921 Rainy Day Drive Cambridge, MA 02140 (617) 555-3456
Master of Liberal Arts, Information Management Systems May 2015
Dean’s List Academic Achievement Award recipient
Relevant coursework: Trends in Enterprise Information Systems, Principles of Finance, Data mining
and Forecast Management, Resource Planning and Allocation Management, Simulation for
Managerial Decision Making
Bachelor of Arts in Computer Science with Mathematics minor May 2008
Professional Experience
Principal –Simulated Technology
Boston, MA
December 2011July 2013
Led 8 cross functional, geographically dispersed teams to support quality for the reporting system
Improved process efficiency 75% by standardizing end to end project management workflow
Reduced application testing time 30% by automating shorter testing phases for off cycle projects
Conducted industry research on third-party testing tools and prepared recommendations for maximum
return on investment
Associate – Interactive Technology
Boston, MA
January 2009 November 2011
Initiated automated testing efforts that reduced post production defects by 40%
Implemented initiatives to reduce overall project time frames by involving quality team members
early in the Software Development Life Cycle iterations
Developed a systematic approach to organize and document the requirements of the to-be-system
Provided leadership to off-shore tech teams via training and analyzing business requirements
IT Consultant
Freeport, ME
June 2008 December 2009
Collaborated closely with the business teams to streamline production release strategy plans
Managed team of five test engineers to develop data driven framework that increased application
testing depth and breadth by 150%
Generated statistical analysis of quality and requirements traceability matrices to determine the linear
relationship of development time frames to defect identification and subsequent resolution
Led walkthroughs with project stakeholders to set expectations and milestones for the project team
Technical Expertise
MS Excel, PowerPoint, Relational Databases, Project Management, Quantitative Analysis, SQL, Java
Organized computer and English literacy workshops for underprivileged children in South Asia, 2013
Student Scholarship Recipient, National Conference on Race and Ethnicity, 2007-2008
Sample Resume
2 Kinnaird St. • Cambridge, MA 02139 781.555.7777
Master of Liberal Arts, Finance
Harvard University, Extension School, Cambridge, MA (May 2016, GPA 3.85)
Bachelor of Science, Biomedical Engineering
Carnegie Mellon University, Pittsburgh, PA (December 2003, GPA 3.78)
Level II Candidate CFA Program
HARVARD UNIVERSITY - Investment Management Course Spring 2014
Final project (Bill and Melinda Gates Foundation Asset Trust)
Group leader and Fixed Income manager
Diversified portfolio achieved a risk - adjusted 11% annual return, preserving wealth and satisfying yearly distribution goals
Usage of Black-Litterman and Mean-Variance Optimization modeling and Bloomberg database
Team ranked highest among all groups of the Investment Management class
Senior Application Consultant II - Synplicite Product Sales
Synopsis is a publicly-traded provider of software for ASIC and FPGA microchip design serving Fortune 500 companies.
Synopsis purchased Synplicite in 2008.
Demonstrated Revenue Growth:
Earned 120% of quota via pivotal technology solutions and key relationships
Achieved 150% of quota in 10 month period by expanding product usage
Proven Leadership:
Implemented synthesis flow for top storage provider, resulting in client's record purchase of Synplicite products
Selected by senior management to support eastern Canada accounts and assist team in growing FPGA business
Selected as Synplicite Track Leader for Boston Synopsis User Group event with 400+ clients, team earned top rank
Lifted team capabilities, personally identifying and hiring new application consultant
Technology Investment Management:
Year-over-year proven results and support reliability resulted in tier one customers increasing their annual, multi-million
dollar software investment by 24%
Senior Field Application Engineer - Synplicite Product Sales
Demonstrated Revenue Growth:
Consistently triggered revenue growth, generating 20% sales growth for 5 consecutive years
Increased military account booking by 50%, by establishing product value and performance
Technology Investment Management:
Recommendations, results, and proven support record resulted in industry leading storage and router firms to transition to
new microchips and software across their entire product lines
Proven Leadership:
Recognized by executive management for building excellent relationships with top accounts and industry partners and for
positioning solutions versus leading competitors
Drove development and implementation of top selling features for structured ASIC and verification software
Eliminated competition at critical accounts and averted ASIC designer division layoff for telecommunication provider
Collaborated with teammates and marketing management to uncover new business opportunities and strengthen
relationships with high-profile military, telecommunication, processor, and storage accounts
Promoted to Senior Field Application Engineer
Promoted to Field Application Engineer
Hired after completing challenging summer internship, quickly developed expertise in digital design languages
Sample Resume
75 Smith Lane Billerica, MA 01821 978-555-9999
Project Director
A results oriented Project Director with extensive leadership experience in highly competitive IT and Telecom
industry. Proven track record of leading and managing multi-million dollar international programs across northern
Europe, Middle-East, North America and South America.
Specialize in launching new services and products from concept to roll-out and building organizations from
ground up. Expertise in improving team performance while securing customer loyalty and forging valuable
relationships with internal and external partners.
Core Competencies
Project/Operations Management Leadership P&L Management
Strategic Planning Building organizations Risk Management
Client Management & Retention Negotiations Business development
Professional Experience
Comyerse Inc., USA Oct 2007 - Present
The world's leading provider of Telecom software and systems
Project Director / Consulting Program Manager, Boston / London / Dubai
Delivered 30+ Projects and Programs within agreed budget, time and quality for telecom operators in North
America, South America, northern Europe and Middle East region. Planned & supervised concept to
launch” for enterprise software systems, system integration projects for telecom operators in voice, data &
billing domains. Prepared service proposals, RFP responses & worked closely with sales groups to secure
new business.
Delivered 30+ projects valued 80+ Million USD, on-time, within budget with team of up to 100 people
for Verizon Wireless, Sprint, Bell Canada (North American clients), America-Movil, Millicom (South
American clients), Vodafone, Orange, (European Clients), Q-Tel and Etisalat (Middle Eastern clients).
Introduced Visual Voice Mail services for Verizon wireless nationwide in aggressive schedule with
team of 100+ professionals.
Managed launch of first Ring Back tone project for Sprint within very demanding timeframe.
Comverse was awarded multiple expansions based on success of project.
Coordinated very competitive trials for multiple services for Bell Canada and won the contract.
Launched a globally distributed ring back tone service for Orange Global in UK, France and Belgium.
Team consisted of 100+ team members including Sub-contractor (Cap-Gemini).
Introduced new product lines across North America, Europe and Latin America.
Built and managed Comyerse (Middle East) organization from scratch to team of 4 Project managers and
13 Engineers.
Sample Resume
Sanjay Gopal [2]
Atlas Telecommunications, UAE April 2006 - Sept 2007
Leading telecomm solution & system supplier, based in UAE
Business Development Manager, Abu-Dhabi
Marketed and sold telecommunication systems for Telecom, Defense, Oil and gas companies. Managed
contract negotiations, RFI /RFP responses and project agreements.
Exceeded the sales target for 2002 and 2003 by 25% (3.6 Million USD).
Successfully introduced and won projects for Mera systems, Scientific South and Comyerse Inc.
Facile Call Paging, India June 2004 - March 2006
Largest & most innovative paging service provider in India
Sr. Manager (Projects & Operations), New Delhi
Launched first green field paging network across north India. Managed operations and customer support
with team of 9 engineers and 70 customer care agents.
Built Facile Call technical organization from ground up across 7 locations in India.
Member of core team to bid nationwide spectrum auctions and vendor selection.
Launched and managed green field paging services across major cities in demanding time scales.
Harvard University Extension School, Master of Liberal Arts, Management, Expected May 2018
Regional Engineering College, Surat, India, Bachelor of Engineering, May 2004
Project Management Institute (PMI), Professional Certification: PMP
Sample Resume (page 2)
John Reynolds
17 Reed St. z Boston, MA 02118 z 617.555.6543
HARVARD UNIVERSITY Extension School, Master of Liberal Arts, Biotechnology (May 2015)
Relevant coursework: Business Analysis and Valuation, Entrepreneurial Leadership, Biostatistics, Clinical
Trials and Regulatory Issues, Project Management
Thesis: Assessing Acquisition Potential in the Medical Technology Market
Faculty Aide Program: received a $500 stipend for research investigating medical technology
UNIVERSITY OF FLORIDA, Bachelor of Science in Neurobiological Sciences (May 2008)
Florida Bright Futures Award recipient: Full academic scholarship (2003-2008)
Interdisciplinary Studies scholar with a concentration in Behavioral Neuroscience (Senior Thesis on
abnormal repetitive behaviors in mice)
Graduated from Honors Program
Professional Experience
BRIGHAM AND WOMEN’S HOSPITAL - Boston, MA (December 2009 - May 2015)
Senior Research Assistant
Create and maintain computer databases for statistical analyses
Prepare presentations, manuscripts, abstracts, and book chapters for publication
Perform technical duties for clinical studies in the field of sleep medicine and cardiovascular health
Redesigned and updated the Medical Chronobiology Program Web site
HARVARD UNIVERSITY - Cambridge, MA (January 2011 – May 2011; January 2012 – May 2012)
Teaching Fellow for the course, BIOS E-210, “The Physiology of Sleep”
Prepared syllabus and created course materials
Designed course Web site, led discussion sections, maintained correspondence with graduate students
Organized guest lectures featuring several prominent researchers in the field of sleep medicine
WGBH EDUCATIONAL FOUNDATION - Boston, MA (August 2011 – January 2012)
Project Consultant for the HMS Sleep and Health Education Web site
Conducted literature reviews and produced original multimedia content based on current research
Reviewed site content to determine scientific accuracy
HARVARD MEDICAL SCHOOL - Boston, MA (March 2011 – January 2012)
Assistant Editor for the HMS Sleep and Health Education Web site
Developed and revised scope and architecture of the site
Sleep Research Society: Lee, S. & Smith, W. (Co-developers: Lee, S. & Reynolds, J.) (2014). Fundamentals
of the circadian system. In C. Amlaner, & O. Buxton, (Eds.), SRS Basics of Sleep Guide
Abstract: Neil, L., Jones, R., Lopez, A., Reynolds, J. (2014) Lack of Endogenous Circadian Rhythm of
Platelet Aggregability. SLEEP 2014 (Conference)
Community Service
Big Brothers Big Sisters of Massachusetts Bay: Serve in both the school-based and community-
based mentoring program in Dorchester, MA
Sample Resume
Sarah Lopes Jones
23 South St. Concord, MA 01742 978-333-9898
Accomplished Certified Project Management Professional with extensive experience managing
project teams in all phases of the Software Development Life Cycle, as well as in infrastructure
Proven track record of initiating and delivering successful projects to improve systems and
performance in large complex development and production environments.
IBM, Cambridge, MA, 2004 - 2014
Senior Technical Services Professional, 2006 - 2014
IBM Software Group (SWG) HQ division, which manages services to 7 brands/divisions, including:
Lotus, Rational, Tivoli, Cognos, and WebSphere, with a total client base of 35,000.
Simultaneously led 3 cross-matrix teams of 5-15 members each, in projects to research, develop,
and deliver yearly software development capital forecast plans. Total budget for all 7 divisions
Saved an estimated $2M yearly by increasing productivity of 600 employees. Organized the
development and implementation of a worldwide database application, including requirements
gathering, development, UA testing, rollout, and training. Directed 4 major version upgrades.
Considered “best in breed” application by IBM managers.
Developed and managed a $30M yearly IT spending budget split between 35 groups/divisions
located in 10 different European countries.
Saved $8M/yearly by initiating and managing a project to transition all US datacenters to
standardized servers. Prepared and maintained 25 cutting-edge configurations available by a
single part number and delivered fully assembled.
Managed relationships with Sun Microsystems and Hewlett Packard, to provide ongoing discounts
on a variety of servers needed for SWG development.
Insured compliance for Sarbanes Oxley audits by establishing and maintaining an out-of-cycle
capital approval process. Authorized over $50M in requests yearly.
Created the first standardized high-end ThinkPad to meet the needs of the Software Group
developer community. Within 6 months this standard was adopted by all of IBM.
Saved an estimate of $2M/yearly by reducing capital expenditure through cross-lab sharing and
reuse. Member of The Asset Reutilization Council, and founder of The Asset Sharing Database.
Advanced Systems Management Integration Professional, 2004 - 2006
Managed deployment projects specializing in security and systems management software
throughout the Cambridge data center (200+ servers).
Specified, ordered, loaded, and installed Windows data center servers as lead MS Certified
Systems Engineer on internal project teams.
Published white papers, processes, procedures, and work instructions for IBM on OS and software
Sample Resume
Sarah Lopes Jones page 2
MJ Research (currently Bio-Rad Laboratories), Waltham, MA
Network Administrator and Help Desk Manager, 2001 - 2004
Managed infrastructure projects, including: setup of multi-site DSL; DHCP and NAT conversion;
SMS rollout; firewall installation; email migration; web server launch; database design; license
server implementation; sales database rollout; VPN integration across WAN; Intranet design and
installation in DMZ.
Supervised helpdesk and staff. Prioritized help desk issues. Handled problem escalation.
Directed selection, installation, administration, maintenance, upgrades, and backups for critical
Windows servers on a cross-platform LAN/WAN with 200 nodes, and 50 remote users.
Specified, ordered, installed, and distributed Macintosh systems to new hires. Trained employees
on usage, company computer policy, and procedure.
Held internal training classes in computer use, software applications, Internet, and project
Technical Skills
Hardware: IBM System x, BladeCenter, Intellistation, ThinkPad, PowerBook, AMD, Dell, Cisco,
TotalStorage, NAS, tape backup.
Networking: switches/hubs, cabling, DSL/VPN, TCP/IP, remote access, DMZ/firewall.
Software: Windows Operating Systems, Mac OS X, VMware, security and virus protection, system
mgmt software, middleware, BrioQuery, ACT!, Filemaker Pro, Eudora Pro, Apple: iLife, iWork.
Microsoft: Office, FrontPage, Project, SMS, Outlook, Visio. Lotus: Notes, Symphony, Sametime,
SmartSuite, Adobe: Photoshop, Illustrator, PageMaker, Acrobat.
Harvard University Extension School, Cambridge, MA
Master of Liberal Arts, Management, May 2015
Emerson College, Boston MA
Bachelor of Science in Marketing Communications: Advertising and Public Relations, May 2001
PMI Institute: PMP Certified
IBM: Leadership Excellence Program: 148 class hours developing leadership skills
Microsoft: Windows 2000 Certified Systems Engineer
Sample Resume (page 2)
Georgina Santiago
35 Lee St. Apt. 3 Cambridge, MA 02139/617-555-2212/
Harvard University Extension School Cambridge, MA
May 2016
Bachelor of Liberal Arts, Field of Study Economics
Cum Laude, Dean’s List, GPA 3.62
Worked up to 40+ hours a week to defray cost of tuition
Hangtime Wholesale Wine Company Boston, MA
Sales Representative
Opened and maintain 40 accounts in the greater Boston area. Conduct in-store tastings and staff
trainings to generate greater revenue. Create and distribute promotional materials.
Christie’s Auction House
New York, NY
Intern, Fine and Rare Wine Department 2013
Performed pre-and post-sale statistical analysis. Researched and executed mass mailing in order
to generate new consignments. Researched potential domestic clients for annual Hospice de
Beaune Auction. Generated contracts for consignors. Served as front-line contact for both
existing clients and potential consignors, handling incoming and outgoing correspondence.
Compiled and entered tasting notes for auction catalogue.
Montagna Bar and Restaurant Aspen, CO
Back-Server, Cocktail Server, Food-Runner 2013
Active participant in wine program, including weekly blind-tastings. Created suitable beverage
pairing for patrons.
Shay’s Pub and Wine Bar Cambridge, MA
Server, Bartender, Floor Manager 2006-2013
Coordinated and promoted weekly specials to generate optimal revenue. Participated in
development, expansion and improvement of wine program. Recruited and trained all floor
staff. Increased overall restaurant sales by 75%.
The Second Glass Boston, MA
Staff Writer
Launched premier issue of print and online wine magazine. Increased public visibility through
participation in wine related events. Provided up to three articles per print issue and once weekly
for online issue. Conducted research and interviews for articles.
Certifications: Court of Master Sommeliers: Introductory Course
WSET Level 3 Advanced Certificate in Wine and Spirits (Pass with Merit)
Paris Chamber of Commerce and Industry Diploma in Business French
Member, Boston Sommelier Society
Volunteer: Domaine Carrett Bully, France 2013: Vineyard and Cellar Management
Ovid Vineyards, St Helena, California 2013: Office and Events Support
Sample Resume
Write an Effective Cover Letter
Your cover letter is a writing sample and a part of the screening process. By putting your best foot forward, you can increase your
chances of being interviewed. A good way to create a response-producing cover letter is to highlight your skills or experiences
that are most applicable to the job or industry and to tailor the letter to the specific organization you are applying to.
Your Street Address
City, State, Zip Code
Date of Letter
Contact Name
Contact Title
Company Name
Street Address
City, State, Zip Code
Dear _________:
Opening paragraph: Clearly state why you are writing, name the
position or type of work youre exploring and, where applicable, how
you heard about the person or organization.
Middle paragraph(s): Explain why you are interested in this employer
and your reasons for desiring this type of work. If you’ve had relevant
school or work experience, be sure to point it out with one or two key
examples; but do not reiterate your entire resume. Emphasize skills or
abilities that relate to the job. Be sure to do this in a condent manner
and remember that the reader will view your letter as an example of
your writing skills.
Closing paragraph: Reiterate your interest in the position, and
your enthusiasm for using your skills to contribute to the work of
the organization. Thank the reader for his/her consideration of
your application, and end by stating that you look forward to the
opportunity to further discuss the position.
Your name typed
Use complete
title and address.
Address to a
particular person
if possible and
remember to use
a colon.
Make the ad-
dressee want to
read your resume.
Be brief, but
Ask for a meeting
and remember to
follow up.
Always sign
Address your letters to a specic person if you can.
• Tailor your letters to specic situations or organizations by
doing research before writing your letters.
• Keep letters concise and factual, no more than a single page.
Avoid owery language.
• Give examples that support your skills and qualications.
• Put yourself in the reader’s shoes. What can you write that will
convince the reader that you are ready and able to do the job?
• Don’t overuse the pronoun “I”.
• Remember that this is a marketing tool. Use lots of action
• Have an OCS adviser proofread your letter.
• If converting to a .pdf, check that your formatting translated
• Reference skills or experiences from the job description and
draw connections to your credentials.
• Make sure your resume and cover letter are prepared with the
same font type and size.
Some general rules about letters:
February 21, 2018
Ms. Liza Wideman
Recruiting Coordinator
Great Strategy Consulting Firm
200 Shell Fish Blvd, Suite 199
San Francisco, CA 94080
Dear Ms. Wideman:
I am writing to express my interest in securing an Associate position at Great Strategy Consulting Firm. I
am a Master of Liberal Arts degree candidate at Harvard Extension School, specializing in Information
Technology. I come from a solid technical background with a strong interest in business and a passion
towards strategy. My area of focus and interest varies from quantitative analysis to project management. I
have maintained a 3.95 GPA through a well-balanced program of study, which is not only very analytical
and technical by nature but also helps to build leadership and team building qualities. I am extremely
impressed with Great Strategy’s approach to strategy consulting, especially within the Business
Development and Innovation practice areas. I believe my academic background, business knowledge and
industry experiences have provided me with the credentials needed to thrive as an Associate.
Prior to Harvard, I worked as a technology professional, primarily resolving strategic issues related to
technology process improvement. I gained solid research, analytical and problem solving skills while
working in Fortune 500 companies. My background in generating innovative ideas and strategies to
improve processes has provided me with a deeper understanding of multifaceted problems that companies
encounter in their daily operations. Moreover, because of my work experiences, I fully understand how
important it is to have great team dynamics in today’s multi-disciplinary business environment.
To date, my experience as an IT professional has been extremely rewarding and productive. However, it
is through strategy consulting that I can use my analytical aptitude and creative problem solving skills to
their fullest. I strongly believe that consulting is a discipline that will force me to view problems not only
from the client’s standpoint but also from a marketplace, best practices and “think out of the box” point of
I would appreciate the opportunity to interview with Great Strategy Consulting Firm for the Associate
position. Please find enclosed my resume for your review. I can be reached via email at or by phone at (617) 555-3456. I enthusiastically look forward to
hearing from you soon.
Thank you for your time and consideration.
Jacob A. McLean
Sample Cover Letter
Sample Cover Letter
October 10, 2018
Ms. Susan Carey
Senior Manager
Wholesale Wine USA
23 Green St.
Boston, MA 02116
Dear Ms. Carey:
I am writing to apply for your position in wine wholesale as advertised on Crimson Careers. This
exciting opportunity appears to be a wonderful fit with my professional experience, personal
interests, and career goals.
I am returning to Boston to complete my final year at Harvard University Extension School,
where I am majoring in French and economics. Having spent the year working and traveling, I am
eager to incorporate myself once again into the local wine community, to which I can bring
experience in a number of sectors of the industry.
Through eight years in the restaurant field, I have acquired a deep love of and appreciation for
wine and cuisine. I have been known to wax rhapsodic over specials; nothing made me happier
than discussing a bottle with a table. This enthusiasm allowed me to introduce a list of reserve
selections to Shay’s Pub and Wine Bar. The result was an appreciable increase in sales for the
restaurant and repeat attendance by customers. My position at Aspen's award-winning Montagna
allowed me to expand upon my knowledge of wine, locally inspired cuisine, and the highest
standards of service. Our weekly blind-tastings fueled my desire to further myself in this field,
and I am in the process of acquiring certification through both the Court of Master Sommeliers
and the Wine Spirit and Education Trust.
Most recently, I have returned from France where I was lucky enough to work on an organic
vineyard in Beaujolais. I adored working with the young, dynamic, vigneron who ran the estate,
the largest of its kind in the region. A position at your wholesale wine company would allow me
to draw upon this experience and to facilitate the success of such producers. Additionally, it
would enable me to replicate the most enjoyable components of my experience overall: working
with my colleagues in the local restaurant industry, as well as with distinctive, iconoclastic wine-
I am readily available via email or phone in order to arrange an interview, and have attached my
resume below per your request. Please do not hesitate to contact me if you have any questions. I
appreciate your consideration and look forward to hearing from you.
Georgina Santiago

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