Rheem Water Heater Warranty Claim Form

User Manual: Rheem-Water-Heater-Warranty-Claim-Form

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WATER HEATER WARRANTY CLAIM FORM
Rheem Sales Company, Inc. Rheem Parts Warranty Claims Dept.
Transactions Department Failure Analysis Laboratory
101 Bell Road, Montgomery, Alabama 36117 2769 Gunter Park Drive West, Montgomery, AL 36109
*= Required Information
Customer Information:
*Customer Number: _____________________ *Customer Name: ________________________________________
Branch Number: ________________________ *Customer Location (City and State): ________________________
Business Telephone: ____________________ Form Competed By (Employee’s Name): _____________________
CWAR # (If Applicable): __________________________ Water Heater Owner Information:
*Original Serial Number: __________________________ Name________________________________________
*Original Model Number: __________________________ Address: _____________________________________
*Date Unit Installed: ______________________________ *City: ________________________________________
*Date Unit Repaired/Replaced: _____________________ *State: _____________ *Zip: ____________________
*Type of Claim:
Replace Unit
Replacement Serial Number: ______________________ Replacement Model Number: ______________________
Labor (If Any): __________ Freight (If Any): _________ Debit Memo Number (If Any): ______________________
*Reason Unit Was Replaced: Leak Leak Location: ___________________________________________
Non-Repairable: Describe: ___________________________________________
Replace Part/Credit
*Failed Part Number: ________________________ Replacement Part # (If Different): _______________________
*Serial Number of Failed Part Number (If Applicable): ________________
Labor (If Any): __________ Freight (If Any): _________ Debit Memo Number (If Any): _____________________
*Reason Part Was Replaced: ______________________________________________________________________
Labor Only
*Labor: ___________ *Date Labor Performed: _________ Debit Memo Number (If Any): ____________________
*Reason For Labor Claim: ________________________________________________________________________
BASIC INSTRUCTIONS FOR SUBMITTING A WATER HEATER WARRANTY CLAIM – Use this form to submit warranty claims
for Rheem, Ruud, and Rheem-Ruud in-warranty water heaters, parts and water heater replacement labor. You may submit residential or commercial
water heater warranty claims on this form. You must call the Rheem Technical Service Dept. at (800) 432-8373 for authorization and instructions
to process any commercial water heater warranty claim. You are not required to obtain Rheem’s authorization to process a residential water heater
warranty claim. Submit each labor claim with the water heater claim it pertains to. Submit Warranty Claim Forms at least once each calendar month.
eWarranty may be used, or mail this form (with all the required attachments) to the appropriate Rheem Dept. at one of the appropriate addresses listed
above. Refer to Rheem Water Heaters’ Warranty Policies and Procedures Manual for complete instructions for the completion of this form.
TO RECEIVE PROMPT WARRANTY COMPENSATION, ATTACH AND/OR PROVIDE:
1) All information denoted with a “ * ” above is required information.
2) The complete original rating label (photocopies are only acceptable for claims filed through eWarranty) removed from the original unit.
3) The date (month, day, and year) the original in-warranty water heater was installed. If the date of installation of the water heater is more than
ninety (90) days after the date of manufacture of the unit, you must provide documentary proof of this date.
4) The date (month, day, and year) the original in-warranty water heater failed.
5) Water heater warranty return authorization numbers, and other comments should be provided in the “CWAR #” or “Reason” blanks.
6) A plumber’s labor bill/invoice must be attached for any warranty labor claim.
7) A copy of the freight bill must be attached for any freight claim. (Very few freight claims are considered for reimbursement.)
8) Parts with claim form ship to the 2769 Gunter Park address listed at the top of this form. All other claims ship to the 101 Bell Rd. address.
RHEEM RESERVES THE RIGHT TO DENY ANY WARRANTY CLAIM RECEIVED MORE THAN NINETY (90) DAYS
AFTER THE FAILURE DATE OR THAT DOES NOT FULFILL ALL THE REQUIREMENTS OF ITS WARRANTY
POLICY AND PROCEDURES.
NOTE: If you believe any of the water heaters listed may become part of a liability (insurance) claim, secure the water heater at your place
of business, and call the Rheem Technical Service Dept. at (800) 432-8373 to notify them as soon as possible.
Printed in USA 10/09 FORM NO. WCF-H Rev. 10/09
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