Roctel CIS 40 Business

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Roctel $40 Business
CRITICAL INFORMATION SUMMARY
Information about the service.
Here’s a quick summary of the important bits about your Roctel $40
Business mobile plan. It covers things like inclusions and how much you
need to pay each month.
Your plan is for a post-paid mobile phone service. It gives you access
to our network, a mobile phone number, and lets you make and receive
calls, send and receive messages, and access mobile data.
This plan has a one month minimum term.

What’s Included and Excluded?

STANDARD CALL, SMS AND DATA CHARGES
Call

A 2 minute standard call will cost you $2 ($1 per
minute) Calls charged in 60 second increments.

SMS

Free of charge

If you restricted your use solely to Standard National Mobile Calls each of
2 minutes in duration, you could make 300 calls.
Excess data

$600 Standard Included Call Value - Your unused Monthly Call
Allowance expires each month
500MB – Your unused Monthly Data Allowance expires each month. Your
Monthly Data Allowance can be used to access mobile internet.
Unlimited National SMS and MMS
Your Standard Monthly Call Allowance can be used for national calls to
mobile and fixed services and calls to 13, 1300 and 1800 numbers.
Your Standard Monthly Call Allowance can’t be used for making calls to
international numbers, usage when travelling overseas, calls or SMS to
premium numbers (e.g. 19xx numbers) and all satellite numbers, calls
to 1234, 12455 and 12456 numbers or content charges (including third
party charges). Charges for these calls, SMS and MMS can be found at
www.roctel.com.au

Information about pricing.
Minimum monthly charge is $40. If you use more than your Monthly Call
or Data Allowance per month, or use your mobile for things not included in
your Monthly Call or Data Allowances, you’ll have to pay more than $30.
Your monthly charges are billed according to your billing cycle. Your first
bill could have charges for part of the month until your next billing period
begins. It will also have charges in advance for the next month.

EARLY TERMINATION
There is no early termination fee (ETF) and this service can be cancelled
at any time. If you do decide to cancel the service at any time the amount
owing for the service will be the cost of the charges incurred up until the
time of cancellation of the service.

If you use more than your 100MB monthly data
allowance you will be charged $2.50 in 200MB
blocks

You will be charged $2.50 per 200MB blocks
If your mobile data usage was 350MB you will not be charged any excess
on top of your minimum monthly charge.
If your mobile data usage was 570MB you will be charged $2.50 on top of
your minimum monthly charge.
If your mobile data usage was 901MB you will be charged $7.50 on top of
you minimum monthly charge.
If your mobile data usage was 1.5GB you will be charged $12.50 on top
of your minimum monthly charge.

Other information
WE’RE HERE TO HELP
If you have any questions, just call us on 1800 ROCTEL (762835) so
we can serve you better. Or you can visit us at www.roctel.com.au for
additional information, including to access information about your usage
of the service.

USING YOUR SERVICE OVERSEAS
Your Monthly Call and Data Allowances doesn’t include usage while
you’re overseas, so you’ll be charged separately for this usage.
You can find the rates for international usage at www.roctel.com.au

COMPLAINTS
If you have any concerns or complaints, you can access our complaint
resolution process via the details on our website at www.roctel.com.au
You can also contact the Telecommunications Industry Ombudsman on
1800 062 058 or submit an enquiry at http://www.tio.com.au/

All prices Inc GST

1800 ROCTEL (762835)
customerservice@roctel.com.au
www.roctel.com.au
August 2014-Version 1
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