SYNC 3 Supplement Version 2 Sycsy EN US 10 2015

User Manual: 2016 Ford F-150 Maintenance Schedule | SERVICE MANUAL OWNERS

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Copyright ©
SYNC™ 3

The information contained in this publication was correct at the time of going to print. In the interest of

continuous development, we reserve the right to change specifications, design or equipment at any time

without notice or obligation. No part of this publication may be reproduced, transmitted, stored in a

retrieval system or translated into any language in any form by any means without our written permission.

Errors and omissions excepted.

Part Number: 09/2015 20151006214219

October 2015

Second Printing

Supplement

SYNC 3

Litho in U.S.A.

GJ5J 19A285 DA

SYNC® 3 Supplement (if equipped)

owner.ford.com ford.ca

SYNC™ 3
General Information.....................................3
Home Screen...............................................18
Using Voice Recognition...........................19
Entertainment..............................................27
Climate..........................................................38
Phone............................................................46
Navigation....................................................52
Electric Vehicle Information.....................62
Apps...............................................................83
Settings.........................................................85
SYNC™ 3 Troubleshooting......................100
1
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Table of Contents

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GENERAL INFORMATION

WARNING

Driving while distracted can result in

loss of vehicle control, crash and

injury. We strongly recommend that you

use extreme caution when using any

device that may take your focus off the

road. Your primary responsibility is the

safe operation of your vehicle. We

recommend against the use of any

hand-held device while driving and

encourage the use of voice-operated

systems when possible. Make sure you

are aware of all applicable local laws that

may affect the use of electronic devices

while driving.

Getting to Know Your System

The SYNC 3 system allows you to interact

with a variety of features using the

touchscreen and voice commands. By

integrating with your Bluetooth-enabled

phone, the touchscreen provides easy

interaction with audio, multimedia, climate

control, navigation, and your phone's

SYNC 3 compatible apps.

Using the Touchscreen

To operate the touchscreen, you can

simply touch the item or option that you

want to select. The button changes color

when you select it.

The SYNC 3 layout allows you to quickly

select the feature you wish to use.

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SYNC™ 3

Action and DescriptionMenu ItemItem

This bar displays icons and messages pertaining to current

system activities including climate settings, voice

commands and phone functions such as text messages.

Status BarA

This button is available on the main screens. Pressing it

takes you to the home screen view.

HomeB

This shows the current time. You can set the clock manually

or have it controlled by the vehicle's GPS location. See

Settings (page 85).

ClockC

This displays the current outside temperature.Outside

Temperature

You can touch any of the buttons on this bar to select a

feature.

Feature BarE

The touchscreen allows you quick access

to all of your comfort, navigation,

communication and entertainment options.

Using the status and feature bar you can

quickly select the feature you want to use.

Note: Your system is equipped with a

feature that allows you to access and

control audio features for 10 minutes after

you switch the ignition off (and no doors

open).

The Status Bar

Additional icons also display in the status

bar depending on market, vehicle options

and current operation. If a feature is not

active, the icon does not display. Certain

icons may move to the left or right

depending on what options are active.

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SYNC™ 3

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DescriptionItemCallout

This shows the temperature the driver selects

through the climate control system.

Driver Temper-

ature

(If equipped)

When you activate the heated steering wheel option

on the touch screen, this icon displays. It only

displays when there is not a physical button for the

heated steering wheel.

Heated steering

wheel

(If equipped)

When the passenger's temperature has been

adjusted and is no longer linked to the driver's

temperature, it displays here. If Dual is turned off and

the temperatures are linked, the passenger's

temperature does not display.

Passenger

Temperature

(If equipped)

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SYNC™ 3

DescriptionItemCallout

This icon displays when your microphone is muted.

A caller can not hear you.

Microphone MuteD

This icon displays when the audio system is muted.MuteE

The SYNC 3 system has been updated, press this

icon for more details.

DownloadF

This icon appears if a Wi-Fi network is connected or

available.

Wi-Fi in RangeG

This icon displays when your cell phone is roaming.RoamingH

This icon displays when you receive a text message

on your phone.

Text MessageI

This icon displays when 911 Assist is set to off and

your phone is connected to SYNC.

911 Assist OffJ

(If Available)

The Bluetooth alert icon displays when there is an

active Bluetooth alert.

Bluetooth AlertK

This icon displays to show an active Bluetooth

connection.

BluetoothL

Messages may also appear in the status

bar to provide you with notifications. You

can select the message to view the

associated feature.

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SYNC™ 3

Feature Bar

FunctionsFeature Bar Item

Allows you to control the media playing in

your vehicle. You can control all audio

features including AM, FM and satellite

radio, CDs, and media streaming over a

Bluetooth device or through a USB

connection.

Audio

Allows you to adjust the temperature, fan

speed and airflow within the vehicle.

Climate

(If equipped)

Allows you to make calls, receive calls, and

access the phonebook of your connected

device.

Phone

Allows you to see your vehicle's location

on a virtual road map, get driving directions

to your destination and find points of

interest along your route.

Navigation

(If equipped)

Connect and control SYNC 3 compatible

apps running on your iphone or android

device. Also, access built-in additional

features such as SiriusXM Traffic and Travel

Link (if equipped).

Apps

If your vehicle is a hybrid, plug-in hybrid,

or electric this is also where your settings

and power information is located.

You can customize your system with

various settings for the touchscreen

display, feature preferences, and how you

want to interact with your vehicle.

Settings

Cleaning the Touchscreen

You can remove fingerprints with a dry,

clean, soft cloth.

If dirt or fingerprints are still on the screen,

apply a small amount of alcohol to the

cloth and try to clean it again.

Note: Do not use detergent or any type

of solvent to clean the touchscreen.

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SYNC™ 3

Note: Do not pour or spray alcohol onto

the touchscreen.

Using Voice Recognition

Using voice commands allows you to keep

your hands on the wheel and focus on

what is in front of you. The system

provides feedback through audible tones,

prompts, questions and spoken

confirmations depending on the situation

and the chosen level of interaction (voice

settings).

The system also asks short questions

(confirmation prompts) when it is not sure

of your request or when there are multiple

possible responses to your request.

When using voice commands, words and

icons may appear in the status bar

indicating the status of the voice command

session. See Using Voice Recognition

(page 19).

Accessing and Adjusting Modes

Through Your Vehicle Information

Display (If Equipped)

Depending on your vehicle and selected

options you may be able to control some

of the SYNC 3 features on your information

display. The features are visible either in

the right hand display (A) or in the center

of the display (B).

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SYNC™ 3

E208634

You can make the following adjustments

using the information display SYNC 3

screen:

InformationOption

Information for current audio playing.Audio

Select source.

View current road and speed limit (if information is available).Naviga-

tion View current route, next turn, time to your destination (depending on cluster

level), distance to destination (depending on cluster level), and ability to

cancel route.

If you do not have an active navigation route programed, the compass is

shown.

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SYNC™ 3

InformationOption

If you are not on a call, a call can be made by selecting: *Phone

Missed callsOutgoing callsIncoming callsAll callsQuick

dial

If you are on a call, the call information is displayed on the information display.

If you are receiving a call, you can accept it by selecting OK on the right-

hand steering wheel controls.

* Depending on your vehicle options, all of these choices may not display.

Use the OK and arrow buttons on the right

side of your steering wheel to scroll

through the available modes.

The selection menu expands and different

options appear.

•Press the up and down arrows to scroll

through the modes.

•Press the right arrow to enter the

mode, use the left arrow to exit the

mode.

•Press the up and down arrows to make

adjustments within the chosen mode.

•Press OK to confirm your selection.

Note: If your vehicle is not equipped with

navigation, compass appears in the

display instead of navigation. If you press

the right arrow to go into the compass

menu, you can see the compass graphic.

The compass displays the direction in

which the vehicle is traveling, not true

direction (for example, if the vehicle is

traveling west, the middle of the compass

graphic displays west; north displays to

the left of west though its true direction is

to the right of west).

Using the Steering Wheel Controls

Depending on your vehicle and option

package, you can use different controls

on your steering wheel to interact with the

touchscreen system in different ways.

VOL: Control the volume of audio output.

Mute: Mute the audio output.

Voice: Press to start a voice session. Press

again to stop the voice prompt and

immediately begin speaking. Press and

hold to end a voice session.

SEEK Forward and PHONE ACCEPT:

•While in radio mode, press to seek

between memory presets.

•While in USB, Bluetooth Audio or CD

mode, press to seek between songs

or press and hold to fast seek.

•While in phone mode, press to answer

a call, or to switch between calls.

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SYNC™ 3

SEEK Reverse and PHONE REJECT:

•While in radio mode, press to seek

between memory presets.

•While in USB, Bluetooth Audio or CD

mode, press to seek between songs

or press and hold to fast seek.

•While in phone mode, press to end a

call, or to reject an incoming call.

Source: Touch the control repeatedly to

switch between media modes.

For more information, see the steering

wheel chapter in your owner manual.

Using Your Bezel Controls

Depending on your vehicle and option

package, you may also have these controls

on your instrument panel:

•Power: Switch the media or climate

features on and off.

•VOL: Control the volume of playing

audio.

•Seek and Tune: Use as you normally

would in media modes.

•Eject: Eject a CD from the

entertainment system.

•SOURCE or MEDIA: Touch the word

repeatedly to see all available media

modes.

•SOUND: Touch the word to access the

Sound menu where you can adjust

sound settings and other audio

settings.

•DISP: Switch the display on or off. You

can also touch the screen to switch the

display back on.

•Temperature, fan and climate control

buttons: Control the temperature, fan

speed or settings of the climate control

system. See SYNC™ 3 (page 3).

911 Assist

WARNINGS

Unless the 911 Assist setting is set

on before a crash, the system will

not dial for help which could delay

response time, potentially increasing the

risk of serious injury or death after a crash.

Do not wait for 911 Assist to make an

emergency call if you can do it

yourself. Dial emergency services

immediately to avoid delayed response

time which could increase the risk of

serious injury or death after a crash. If you

do not hear 911 Assist within five seconds

of the crash, the system or phone may be

damaged or non-functional.

Always place your phone in a secure

location in your vehicle so it does

not become a projectile or get damaged

in a crash. Failure to do so may cause

serious injury to someone or damage the

phone which could prevent 911 Assist from

working properly.

Note: The SYNC 911 Assist feature must

be set on before the incident.

Note: The SYNC 911 Assist feature only

operates in the U.S., Canada or in a

territory in which 911 is the emergency

number.

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SYNC™ 3

Note: Before setting this feature on, make

sure that you read the 911 Assist Privacy

Notice later in this section for important

information.

Note: If any user sets 911 Assist to on or

off, that setting applies for all paired

phones. If 911 Assist is switched off and

the phone is connected to SYNC, an icon

displays on the status bar.

Note: Every phone operates differently.

While SYNC 911 Assist works with most

cellular phones, some may have trouble

using this feature.

If a crash deploys an airbag (excluding

knee airbags and rear inflatable safety

belts [if equipped]) or activates the fuel

pump shut-off, your SYNC-equipped

vehicle may be able to contact emergency

services by dialing 911 through a paired

and connected Bluetooth-enabled phone.

You can learn more about the 911 Assist

feature, by visiting:

Website

owner.ford.com

owner.lincoln.com

www.syncmyride.ca

www.syncmaroute.ca

For important information about airbag

deployment and the fuel pump shut-off

please see the Supplementary Restrains

and Roadside Emergencies sections of

your owner manual.

To switch 911 Assist on and off please view

the settings information. See Settings

(page 85).

To make sure that 911 Assist works

correctly:

•SYNC must be powered and working

properly at the time of the incident and

throughout feature activation and use.

•The 911 Assist feature must be set on

before the incident.

•You must pair and connect a

Bluetooth-enabled and compatible cell

phone to SYNC.

•A connected Bluetooth-enabled phone

must have the ability to make and

maintain an outgoing call at the time

of the incident.

•A connected Bluetooth-enabled phone

must have adequate network

coverage, battery power and signal

strength.

•The vehicle must have battery power

and be located in the U.S., Canada or

in a territory in which 911 is the

emergency number.

In the Event of a Crash

Not all crashes will deploy an airbag or

activate the fuel pump shut-off (the triggers

for 911 Assist). If a connected cell phone

sustains damage or loses its connection

to SYNC during a crash, SYNC will search

for and try to connect to a previously

paired cell phone; SYNC will then attempt

to call the emergency services.

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SYNC™ 3

Before making the call:

•SYNC provides a short window of time

(about 10 seconds) to cancel the call.

If you fail to cancel the call, SYNC

attempts to dial 911.

•SYNC says the following, or a similar

message: "SYNC will attempt to call

911, to cancel the call, press Cancel on

your screen or press and hold the

phone button on your steering wheel."

If you do not cancel the call, and SYNC

makes a successful call, a pre-recorded

message plays for the 911 operator, and

then the occupant(s) in your vehicle is able

to talk with the operator. Be prepared to

provide your name, phone number and

location immediately, because not all 911

systems are capable of receiving this

information electronically.

911 Assist May Not Work If

•Your cellular phone or 911 Assist

hardware sustains damage in a crash.

•The vehicle's battery or the SYNC

system has no power.

•The phone(s) thrown from your vehicle

are the ones paired and connected to

the system.

911 Assist Privacy Notice

When you switch on 911 Assist, it may

disclose to emergency services that your

vehicle has been in a crash involving the

deployment of an airbag or activation of

the fuel pump shut-off. Certain versions or

updates to 911 Assist may also be capable

of electronically or verbally disclosing to

911 operators your vehicle location or other

details about your vehicle or crash to assist

911 operators to provide the most

appropriate emergency services. If you do

not want to disclose this information, do

not switch the feature on.

Safety Information

WARNING

Driving while distracted can result in

loss of vehicle control, crash and

injury. We strongly recommend that you

use extreme caution when using any

device that may take your focus off the

road. Your primary responsibility is the

safe operation of your vehicle. We

recommend against the use of any

hand-held device while driving and

encourage the use of voice-operated

systems when possible. Make sure you

are aware of all applicable local laws that

may affect the use of electronic devices

while driving.

•Do not attempt to service or repair the

system. Have an authorized dealer

check your vehicle.

•Do not operate playing devices if the

power cords or cables are broken, split

or damaged. Place cords and cables

out of the way, so they do not interfere

with the operation of pedals, seats,

compartments or safe driving abilities.

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SYNC™ 3

•Do not leave playing devices in your

vehicle during extreme conditions as

it could cause them damage. See your

device's user guide for further

information.

•For your safety, some SYNC 3

functions are speed-dependent. Their

use is limited to when your vehicle is

traveling at speeds under 3 mph

(5 km/h). Make sure that you review

your device's manual before using it

with SYNC 3.

Speed-restricted Features

Some features of this system may be too

difficult to use while your vehicle is moving

so they are restricted from use unless your

vehicle is stationary.

•Screens crowded with information,

such as Point of Interest reviews and

ratings, SiriusXM Traffic and Travel Link

sports scores, movie times or ski

conditions.

•Any action that requires you to use a

keyboard is restricted, such as entering

a navigation destination or editing

information.

•All lists are limited so the user can view

fewer entries (such as phone contacts

or recent phone call entries).

See the following chart for more specific

examples.

Restricted features

Pairing a Bluetooth phone.Cellular Phone

Browsing of list entries is limited for phone contacts and

recent phone calls.

Editing the keypad code.System Functionality

Enabling Valet Mode.

Editing settings while the rear view camera or active park

assist are active.

Editing wireless settings.Wi-Fi and Wireless

Editing the list of wireless networks.

Viewing received text messages.Text Messages

Using the keyboard to enter a destination.Navigation

Demo navigation route.

Adding or editing Navigation Favorites entries or Avoid

Areas.

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SYNC™ 3

Creating a SYNC Owner Account

Why do I need a SYNC owner account?

•Essential for keeping up with the latest

software and connected features.

•Access to customer support for any

questions you may have.

•Maintain account permissions.

Visit the website to sign up and register.

Website

owner.ford.com

owner.lincoln.com

www.syncmyride.ca

www.syncmaroute.ca

Updating Your System

You can choose to download the update

onto a USB drive or use Wi-Fi to deliver

automatic updates.

USB Updates

To use the USB update you need to log

into your owner account and visit the

SYNC software update page.

Website

owner.ford.com

owner.lincoln.com

www.syncmyride.ca

www.syncmaroute.ca

The website notifies you if an update is

available. You can then select to download

the update.

You will need an empty USB drive. Please

check the website for minimum

requirements. Once you have inserted the

USB drive into your computer, choose to

start the download. Follow the instructions

provided to download the files to the USB

drive.

The update can be installed while you are

driving or for up to 30 minutes after the

vehicle is switched off. The installation of

most files occurs in the background, and

does not interrupt your use of the system.

Navigation updates cannot be installed in

the background, because the files are too

large.

To install the update in your vehicle,

remove anything that is plugged in the

USB ports on the media hub and plug in

the USB drive containing the update.

When the USB drive is plugged in, the

installation should begin immediately. After

a successful installation, the update is

available the next time the vehicle is

started.

When the installation is complete, take the

USB drive back to the computer to report

the update. Log into your owner account

and return to the SYNC software update

page and confirm that you have installed

the update. Insert the USB drive used for

the update into your computer and choose

to report your update. The website

updates your records to reflect your

current software version.

Updating Over Wi-Fi

To update your System over Wi-Fi your

vehicle must be within the range of a Wi-Fi

access point. Data rates may apply.

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SYNC™ 3

To connect your system to Wi-Fi, select:

Menu Item

Settings

Wi-Fi

You can then select your

Wi-Fi network. You may

have to enter the security

code if the network is

secured. The system

confirms when it has

connected to the network.

Available

Wi-Fi

Networks

You must also give the system permission

to update automatically. Upon vehicle

delivery, the System asks you if you would

like to use the automatic update feature.

If you agree to automatic updates, you can

press OK to confirm. If this selection does

not appear upon vehicle delivery you can

access it through the General Settings.

See Settings (page 85). You can also

perform a master reset. See SYNC™ 3

Troubleshooting (page 100).

If you would like to switch this feature

on later, select:

Menu Item

Settings

General

From this menu, you can

enable automatic updates.

If you have not done so

already, the system

prompts you to set up a

Wi-Fi connection when you

enable this feature.

Automatic

System

Updates

When Wi-Fi and automatic updates are

enabled, your system checks for software

updates periodically. If a new version is

available, it downloads at that time.

Software downloads can take place for up

to 30 minutes after you have switched

your vehicle off. The updates do not

interrupt the normal use of your SYNC 3

system. If a download does not complete

for any reason, the download continues

where it left off at the next Wi-Fi connected

opportunity. Upon activation of an update,

a banner displays on the touchscreen

indicating the system update. Select the

icon to see more detail. This icon displays

for two ignition cycles.

To switch this feature off:

Menu Item

Settings

General

In this menu selection, you

can change the selection

for automatic updates to

OFF.

Automatic

System

Updates

Support

The SYNC support team is available to

help you with any questions you are not

able to answer on your own.

Monday-Saturday, 8:30am-8:00pm EST.

For Ford:

United States: 1-800-392-3673.

Canada: 1-800-565-3673.

Mexico: 01-800-719-8466.

For Lincoln

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SYNC™ 3

United States: 1-800-521-4140.

Canada: 1-800-387-9333.

Mexico: 01-800-719-8466.

Times are subject to change due to

holidays.

Privacy Information

When you connect a cellular phone to

SYNC 3, the system creates a profile within

your vehicle that links to that cellular

phone. This profile helps in offering you

more cellular features and operating more

efficiently. Among other things, this profile

may contain data about your cellular

phone book, text messages (read and

unread), and call history, including history

of calls when your cell phone was not

connected to the system. In addition, if you

connect a media device, the system

creates and retains an index of supported

media content. The system also records a

short diagnostic log of approximately 10

minutes of all recent system activity. The

log profile and other system data may be

used to improve the system and help

diagnose any problems that may occur.

The cellular profile, media device index,

and diagnostic log remain in your vehicle

unless you delete them and are generally

accessible only in your vehicle when the

cellular phone or media player is

connected.

If you no longer plan to use the system or

your vehicle, we recommend you perform

a Master Reset to erase all stored

information. You can find more information

about the Master Reset in General

Settings. See Settings (page 85). System

data cannot be accessed without special

equipment and access to your vehicle's

SYNC 3 module. Ford Motor Company,

Ford of Canada and The Lincoln Motor

Company do not access the system data

for any purpose other than as described

absent consent, a court order, or where

required by law enforcement, other

government authorities, or other third

parties acting with lawful authority. Other

parties may seek to access the information

independently of Ford Motor Company,

Ford of Canada and The Lincoln Motor

Company.

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SYNC™ 3

HOME SCREEN

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Home screen displayTileItem

Shows the active media source.AudioA

If your vehicle does not have navigation, this space

contains the compass.

Displays the current setting of the passenger heated or

climate controlled seats.

Passenger

Heated and

Climate

Controlled

Seats

This icon does not display if your vehicle has hard button

controls for heated and climate controlled seats.

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SYNC™ 3

Home screen displayTileItem

If your vehicle is not equipped with navigation, this option

displays under the audio information.

The name of the connected phone appears on the screen.

The status of the phone features also appear. This includes

signal strength, battery charge, 911 assist setting state (On

or Off), text messaging and roaming.

PhoneC

Displays the current setting of the heated or climate

controlled driver seat.

Driver

Heated and

Climate

Controlled

Seats

This icon does not display if your vehicle has hard button

controls for heated and climate controlled seats.

If your vehicle is not equipped with navigation, this option

displays under the audio information.

This map displays your current location or current route in

real time.

NavigationE

When you have navigation active, you also see the next

turn and the length of time and distance to your destination.

If your vehicle does not have navigation, this space

contains the audio information.

* If equipped.

You can touch any of the feature displays

to access that feature.

Anytime you select the home button, the

system returns you to this screen.

USING VOICE RECOGNITION

The SYNC 3 system allows you to use

voice commands, to control features like

audio and climate controls. By using voice

commands, you can keep your hands on

the wheel and your eyes on the road.

You can access each feature controlled

by SYNC 3 through a variety of commands.

E142599

To activate the SYNC 3 voice

commands push the voice

button on the steering wheel

and wait for the prompt.

___ is a dynamic listing, meaning that it

can be the name of anything, such as

artist, the name of contact or number. The

context and the description of the

command tell you what to say for this

dynamic option.

There are some commands that work for

every feature, these commands are:

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SYNC™ 3

Action and DescriptionVoice Command

Brings you to the main menu.Main Menu

Returns you to the previous screen.Go back

Ends the voice session.Cancel

Gives you a list of possible voice commands.List of Commands

You can name any feature and the system gives a list of

commands available for the feature. For example, you could

say:

___ List of Commands

Phone List of Commands

Navigation List of Commands

You can use this command to view the next page of options on

any screen where multiple pages of choices are given.

You can use this command to view the previous page of options

on any screen where multiple pages of choices are given.

Gives you available commands you can use on the current

screen.

Help

Included here are some of the most

popular commands for each SYNC 3

feature.

Audio Voice Commands

___ is a dynamic listing, meaning that for

audio voice commands it can be the name

of a Sirius channel or a channel number,

a radio frequency number, or the name of

a artist, album, song or a genre.

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SYNC™ 3

To control the media features, press the voice button and when prompted, say:

DescriptionVoice command

You can say the Sirius channel name or number

such as "Sirius channel 16". You can also just say

the name of a Sirius station such as "The Pulse".

*Sirius Channel ___

Allows you to tune to a specific FM or AM

frequency such as "88.7 FM" or "1580 AM".

AM ___

FM ___

Allows you to tune to a specific HD frequency

such as “88.7 FM HD 1”.

*FM ___ HD ___

Allows you to listen to music on your Bluetooth-

connected device.

Bluetooth Audio

Allows you to listen to music on your USB

connected device.

USB

For USB audio only, you can say the name of an

artist, album, song or a genre to listen to that

selection. Your system must finish indexing

before this option is available. For example, you

could say "Play artist, The Beatles" or "Play song,

Penny Lane".

Play Genre ___

Play Playlist ___

Play Artist ___

Play Album ___

Play Podcast ___

Play Song ___

Play Audiobook ___

For USB audio only, you can say the name of an

artist, album, or a genre to browse by that

selection. Your system must finish indexing

before this option is available. For example you

can say "Browse The Beatles" or "Browse folk".

Browse ___

* This option may not be available in all markets or may require a subscription.

Climate Voice Commands (If Equipped)

You can control the temperature of the

vehicle using voice commands.

___ is a dynamic listing, meaning that for

climate voice commands it can be the

desired degrees for the temperature

setting.

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SYNC™ 3

To adjust the temperature, say:

DescriptionVoice command

Adjust the temperature between 59.0°F (15°C)-86.0°F

(30°C).

Climate Set Temperature ___

Climate Help

Phone Voice Commands

Pairing a Phone

You can use voice commands to connect

your Bluetooth-enabled phone to the

system.

To pair your phone, press the voice button and when prompted, say:

DescriptionVoice command

Follow the on-screen instructions to complete the pairing

process. See Settings (page 85).

Pair Phone

Making Calls

___ is a dynamic listing, meaning that for

phone voice commands it can be the name

of the contact you wish to call or the digits

you want to dial.

Press the voice button and say a command similar to the following:

DescriptionVoice command

Allows you to call a specific contact from your phonebook

such as "Call Jenny".

Call ___

Allows you to call a specific contact from your phonebook

at a specific location such as "Call Jenny at Home".

Call ___ at ___

Allows you to dial a specific number such as “Dial 867-

5309”.

Dial ___

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SYNC™ 3

Please make sure that you are saying the

contact name exactly as it appears in your

contact list.

Once you have provided the digits of the phone number, you can say the following

commands:

DescriptionVoice Command

If the full number was not entered with the first command, you

can continue saying the number.

<0-9>

Tells SYNC 3 to make the phone call.Dial

Tells SYNC 3 to erase the last block of digits stated.Delete

Tells SYNC 3 to erase the entire number.Clear

Text Message Voice Commands

To access text message options, press the voice button and say:

DescriptionVoice command

Listen to Message

You can say the number of the message you

would like to hear.

Listen to text message ___

Reply to Message

Navigation Voice Commands

Setting a Destination

You can use any of the following

commands to set a destination or find a

point of interest.

___ is a dynamic listing, meaning that for

navigation voice commands it can be a

POI category or an address.

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You can find an address, a point of interest (POI), or search for points of interest by

category:

DescriptionVoice command

Allows you to enter the address search functionality.Find an Address

State the name of the POI category you would like to search for

such as "Find restaurants".

Find a ___

Allows you to enter the POI search functionality.Find POI

Allows you to enter the intersection search functionality.Find Intersection

State the name of the POI category you would like to search for

nearby such as "Destination nearest restaurants".

Destination Nearest

___

Allows you to see a list of your previous destinations.Destination Previous

Destination

Allows you to route to your home address.Destination Home

In addition, you can say these commands when a route is active:

DescriptionVoice command

Cancels the current route.Cancel Route

Allows you to select an alternate route.Detour

Repeats the last guidance prompt.Repeat Instruction

Repeats the last guidance prompt.Show Route

Provides current location.Where Am I

Allows you to zoom in on the map.Zoom in

Allows you to zoom out from the map.Zoom out

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Mobile App Voice Commands (If Equipped)

The following voice commands are always available:

DescriptionVoice command

SYNC 3 will prompt you to say the name of an app to start it on

SYNC 3.

Mobile Apps

SYNC 3 will list all of the currently available Mobile Apps.List Mobile Apps

SYNC 3 will search and connect to compatible app(s) running on

your mobile device.

Find New Apps

There are also voice commands that you can use when app(s) are connected to SYNC

DescriptionVoice command

At any time, you can say the name of a mobile app to start the

mobile app on SYNC 3.

Say the name of an

app

SYNC 3 will list the available voice commands for the specified

app if the app is running on SYNC 3.

Say the name of an

app, followed by

help

SiriusXM Traffic and Travel Link

Voice Commands (If Equipped)

SiriusXM Traffic and Travel Link may not

be available in all markets. Activation and

a subscription are required.

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You can say the following commands to access SiriusXM Traffic and Travel Link:

DescriptionVoice command

Displays a list of traffic incidents.Show Traffic

Displays the current weather map.Show Weather Map

Displays a list of fuel prices.Show Fuel Prices

Displays the 5 day weather forecast.Show 5 Day Fore-

cast

Help

Voice Settings Commands

You can say the following commands to access the voice settings:

DescriptionVoice command

Allows you to enter the voice settings functionality.Voice Settings

Sets standard prompting with longer prompts.Interaction Mode

Standard

Sets advanced prompting with shorter prompts.Interaction Mode

Advanced

Allows the system to confirm before making a phone call.Phone Confirmation On

The system does not confirm before placing a call.Phone Confirmation Off

The system displays a short list of available commands.Voice Command Lists On

The system does not display the list of commands.Voice Command Lists Off

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ENTERTAINMENT

E205443

Message and descriptionMessage

SourcesA

Direct TuneB

PresetsC

You can access these options using the

touchscreen or voice commands.

Sources

Press this button to select the source of

media you want to listen to.

Menu item

*SIRIUS

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SYNC™ 3

Menu item

The name of the USB that is plugged in displays here.USB

Bluetooth Stereo

If you have SYNC 3 compatible apps on your connected smart phone, they

display here as individual source selections.

Apps

* This feature may not be available in all markets and requires an active subscription.

AM/FM Radio

Tuning a Station

You can use the tune or seek controls on

the radio bezel to select a station.

To tune a station using the touchscreen,

select:

Menu item

Direct Tune

A pop up appears, allowing you to type in

the frequency of a station. You can only

enter a valid station for the source you are

currently listening to.

You can press the backspace button to

delete the previously entered number.

Once you have entered the station's call

numbers, you can select:

Action and descrip-

tion

Menu item

Press to begin

playing the station

you have entered.

Enter

Press to exit

without changing

the station.

Cancel

Presets

To set a new preset, tune to the station

and then press and hold one of the

memory preset buttons. The audio mutes

briefly while the system saves the station

and then returns.

There are two preset banks available for

AM and three banks for FM. To access

additional presets, tap the preset button.

The indicator on the preset button shows

which bank of presets you are currently

viewing.

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SIRIUS® Satellite Radio (If Activated)

Note: This feature may not be available

in all markets and requires an active

subscription.

E142593

SIRIUS satellite radio is a

subscription-based satellite radio service

that broadcasts a variety of music, sports,

news, weather, traffic and entertainment

programming. Your factory-installed

SIRIUS satellite radio system includes

hardware and a limited subscription term

that begins on the date of sale or lease of

your vehicle. See an authorized dealer for

availability.

For more information on extended

subscription terms (a service fee is

required), the online media player and a

list of SIRIUS satellite radio channels, and

other features, please visit

www.siriusxm.com in the United States,

www.siriusxm.ca in Canada, or call SIRIUS

at 1-888-539-7474.

Note: SIRIUS reserves the unrestricted

right to change, rearrange, add or delete

programming. This includes canceling,

moving or adding particular channels, and

its prices, at any time, with or without

notice to you. Ford Motor Company and

The Lincoln Motor Company shall not be

responsible for any such programming

changes.

Note: This receiver includes the eCos

real-time operating system. eCos is

published under the eCos License.

The following buttons are available for Sirius:

Action and descriptionMenu item

Touch this button to see a list of available stations.Browse

A pop-up appears, allowing you to type in the call numbers

of a station.

Direct Tune

Once you enter the stations call numbers, you can select:

The system tunes to the station you select.Enter

You exit the pop-up and the current station

continues to play.

Cancel

You can press the backspace button to delete the previous

number.

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Action and descriptionMenu item

Replay audio on the current channel. You can replay approx-

imately 45 minutes of audio as long as you remain tuned to

the current station. Changing stations erases the previous

audio.

Replay

When you are in replay mode, you are not

able to select a different preset until you

return to live audio. Pressing this button

returns you to the live broadcast.

Live

Save the current song, artist, or team as a favorite. The system

alerts you when it plays again on any channel.

ALERT

Selecting this button allows you to enable and edit alerts. See

Settings (page 85).

Memory Presets

To set a preset, tune to the station then

press and hold one of the memory preset

buttons. The audio mutes briefly while the

system saves the station and returns once

the station is stored.

There are three preset banks available for

SIRIUS. To access additional presets, tap

the preset button. The indicator on the

preset button shows which bank of presets

you are currently viewing.

Satellite Radio Electronic Serial Number

(ESN)

You need your ESN to activate, modify or

track your satellite radio account. See

Settings (page 85).

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SIRIUS Satellite Radio Reception Factors and Troubleshooting

Potential reception issues

For optimal reception performance, keep the antenna clear

of snow and ice build-up and keep luggage and other

materials as far away from the antenna as possible.

Antenna obstructions

Hills, mountains, tall buildings, bridges, tunnels, freeway

overpasses, parking garages, dense tree foliage and thun-

derstorms can interfere with your reception.

Terrain

When you pass a ground-based broadcast-repeating tower,

a stronger signal may overtake a weaker one and the audio

system may mute.

Station overload

Your display may show ACQUIRING... to indicate the interfer-

ence and the audio system may mute.

Satellite radio signal

interference

Troubleshooting tips

ActionCauseMessage

No action required. This

message should disappear

shortly.

Radio requires more than two

seconds to produce audio for

the selected channel.

Acquiring Signal

If this message does not clear

shortly, or with an ignition key

cycle, your receiver may have

a fault. See an authorized

dealer for service.

There is an internal module or

system failure present.

Satellite antenna fault

SIRIUS system failure

Tune to another channel or

choose another preset.

The channel is no longer

available.

Invalid Channel

Contact SIRIUS at 1-888-539-

7474 to subscribe to the

channel, or tune to another

channel.

Your subscription does not

include this channel.

Unsubscribed Channel

The signal is blocked. When

you move into an open area,

the signal should return.

The signal is lost from the

SIRIUS satellite or SIRIUS

tower to your vehicle antenna.

Satellite acquiring

signal…

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Troubleshooting tips

ActionCauseMessage

No action required. The

process may take up to three

minutes.

Update of channel program-

ming in progress.

Updating…

Contact SIRIUS at 1-888-539-

7474 to resolve subscription

issues.

Your satellite service is no

longer available.

Questions? Call 1-888-

539-7474

Use the channel guide to turn

off the Lock or Skip function on

that station.

All the channels in the selected

category are either skipped or

locked.

None found. Check

channel guide.

No action required.SIRIUS has updated the chan-

nels available for your vehicle.

SIRIUS Subscription

updated

HD Radio™ Information (If Available)

Note: This feature may not be available

in all markets.

To activate HD radio, please see the Radio

Settings in the Settings Chapter. See

Settings (page 85).

Note: HD Radio broadcasts are not

available in all markets.

HD Radio technology is the digital

evolution of analog AM/FM radio. Your

system has a special receiver that allows

it to receive digital broadcasts (where

available) in addition to the analog

broadcasts, it already receives. Digital

broadcasts provide a better sound quality

than analog broadcasts with free,

crystal-clear audio and no static or

distortion. For more information, and a

guide to available stations and

programming, please visit:

Website

www.hdradio.com

When HD Radio is on and you tune to a

station broadcasting HD Radio technology,

you may notice the following indicators on

your screen:

E142616

The HD logo is grey when acquiring a

digital station, and then changes to orange

when digital audio is playing. When this

logo is available, you may also see Title

and Artist fields on-screen.

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The multicast indicator appears in FM

mode (only) if the current station is

broadcasting multiple digital broadcasts.

The highlighted numbers signify available

digital channels where new or different

content is available. HD1 signifies the main

programming status and is available in

analog and digital broadcasts. Other

multicast stations (HD2 through HD7) are

only available digitally.

When HD Radio broadcasts are active, you can access the following functions:

Action and descriptionMessage

Allows you to save an active channel as a memory preset.

Touch and hold a memory preset slot until the sound returns.

There is a brief mute while the radio saves the station. Sound

returns when the channel saves. When switching to an HD2

or HD3 memory preset, the sound mutes before the digital

audio plays, because the system has to reacquire the digital

signal.

Presets

Note: As with any station you save, you cannot access the saved station if your vehicle

is outside the station’s reception area.

HD Radio Reception and Station Troubleshooting

Potential reception issues

If you are listening to a multicast station and you are on the

fringe of the reception area, the station may mute due to

weak signal strength.

Reception area

If you are listening to HD1, the system changes back to the

analog broadcast until the digital broadcast is available again.

However, if you are listening to any of the possible HD2-HD7

multicast channels, the station mutes and stays muted unless

it is able to connect to the digital signal again.

When the system first receives a station (aside from HD2-

HD7 multicast stations), it first plays the station in the analog

version. Once the receiver verifies the station is an HD Radio

station, it shifts to the digital version. Depending on the

station quality, you may hear a slight sound change when

the station changes from analog to digital. Blending is the

shift from analog to digital sound or digital back to analog

sound.

Station blending

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SYNC™ 3

In order to provide the best possible

experience, use the contact form to report

any station issues found while listening to

a station broadcasting with HD Radio

technology. Independent entities own and

operate each station. These stations are

responsible for ensuring all audio streams

and data fields are accurate.

Potential station issues

ActionCauseIssues

No action required. This is a

broadcast issue.

This is poor time alignment by

the radio broadcaster.

Echo, stutter, skip or

repeat in audio.

Increase or decrease

in audio volume.

No action required. The

reception issue may clear up

as you continue to drive.

The radio is shifting between

analog and digital audio.

Sound fading or

blending in and out.

No action required. This is

normal behavior. Wait until the

audio is available.

The digital multicast is not

available until the HD Radio

broadcast is decoded. Once

decoded, the audio is avail-

able.

There is an audio mute

delay when selecting

HD2 or HD3, multicast

preset or Direct Tune.

No action required. The station

is not available in your current

location.

The previously stored multicast

preset or direct tune is not

available in your current

reception area.

Cannot access HD2 or

HD3 multicast channel

when recalling a

preset or from a direct

tune.

Fill out the station issue form.

Data service issue by the radio

broadcaster.

Text information does

not match currently

playing audio.

Fill out the station issue form.

Data service issue by the radio

broadcaster.

There is no text

information shown for

currently selected

frequency.

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HD Radio Technology manufactured under

license from iBiquity Digital Corp. U.S. and

foreign patents. HD Radio and the HD and

HD Radio logos are proprietary trademarks

of iBiquity Digital Corp. Ford Motor

Company, The Lincoln Motor Company

and iBiquity Digital Corp. are not

responsible for the content sent using HD

Radio technology. Content may be

changed, added or deleted at any time at

the station owner's discretion.

* You can find the form here:

Website

http://www.ibiquity.com/automotive/

report_radio_station_experiences

Once you select this option, the system

returns you to the main audio screen.

The current audio information appears on

the screen.

The following buttons are also available:

FunctionButton

You can use the browse button to select a track.Browse

Select this button and a small number one displays to indicate

the track is set to repeat.

Repeat

For MP3 CDs, this button allows you to toggle through repeat

off, repeat one track (a small number one displays), and repeat

current folder (a small folder displays).

Select the shuffle symbol to have the audio on the disk play

in random order.

Shuffle

You can use the forward, reverse, pause

or play buttons to control the audio

playback.

Bluetooth Stereo or USB

Bluetooth Stereo and USB allow you to

access media that you store on your

Bluetooth device or USB device such as

music, audio books or podcasts.

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The following buttons are available for Bluetooth and USB:

FunctionButton

Pressing the repeat button toggles the repeat setting through

three modes: repeat off (button not highlighted), repeat all

(button highlighted) and repeat track (button highlighted with

a small number one).

Repeat

Play the tracks in random order.Shuffle

You can use the forward, reverse, pause

or play buttons to control the audio

playback.

To get more information about the

currently playing track, press the cover art

or Info button.

For some devices, SYNC 3 is able to

provide 30-second skip buttons when you

listen to audio books or podcasts. These

buttons allow you to skip forward or

backward within a track.

While playing audio from a USB device

you can look for certain music by selecting

the following:

FunctionButton

If available, displays the list of tracks in the

Now Playing playlist.

Browse

This option, which is available under

browse, allows you to play all tracks or to

filter the available media into one of the

below categories.

New Search

Play All

Playlists

Artists

Albums

Songs

Genres

Podcasts

Audio books

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FunctionButton

Composers

This button allows you to choose a specific

letter to view within the category you are

browsing.

A-Z Jump

If available, this allows you to browse the

folders and files on your USB device.

Explore Device

USB Ports

E211463

E201595

The USB ports are in the center console

or behind a small access door in the

instrument panel. There may also be a

remote USB port on the Instrument panel.

This feature allows you to plug in USB

media devices, memory sticks, flash drives

or thumb drives, and charge devices if they

support this feature.

Select this option to play audio from your

USB device.

Apps

The system supports the use of certain

audio apps such as Pandora or

iHeartRadio through a USB or

bluetooth-enabled device.

Each app gives you different on-screen

options depending on the app's content.

See Apps (page 83).

Supported Media Players, Formats

and Metadata Information

The system is capable of hosting nearly

any digital media player, including iPod,

iPhone, and most USB drives.

Supported audio formats include MP3,

WMA, WAV, AAC, and FLAC.

Supported audio file extensions include

MP3, WMA, WAV, M4A, M4B, AAC, and

FLAC.

Supported USB file systems include: FAT,

exFAT, and NTFS.

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SYNC 3 is also able to organize the media

from your USB device by metadata tags.

Metadata tags, which are descriptive

software identifiers embedded in the

media files, provide information about the

file.

If your indexed media files contain no

information embedded in these metadata

tags, SYNC 3 may classify the empty

metadata tags as unknown.

SYNC 3 is capable of indexing up to

50,000 songs per USB device, for up to

10 devices.

CLIMATE

Touch the climate button on the

touchscreen to access your climate control

features. Depending on your vehicle line

and option package, your climate screen

may look different from one of the screens

shown below. Your screen may not contain

all of the features shown.

Note: You can switch temperature units

between Fahrenheit and Celsius. See

Settings (page 85).

E208804

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AUTO: Touch the button to switch automatic operation on. Select the desired

temperature using the temperature control. The system adjusts fan speed, air

distribution, air conditioning operation, and selects outside air or recirculated

air to heat or cool the vehicle in order to maintain the desired temperature.

Power: Touch the button to switch the system on and off. Switching the climate

control system off prevents outside air from entering the vehicle.

Dual: This button lights up when the passenger controls are active. To switch

the dual zone operation off and link the passenger temperature to the driver

temperature, touch the DUAL button to switch it off.

Passenger temperature: Touch up or down to adjust the temperature.D

Fan speed: Touch up or down to increase or decrease the volume of air

circulated in your vehicle.

Rear: A pop up appears on the screen to display the rear control options.F

Touch the power icon to switch the rear climate control functions off and on.

Touch Rear Control to allow the rear seat passengers to adjust the rear climate

settings. Touch it again to prevent the rear seat passengers from adjusting the

settings. Rear Control automatically turns off when you use the touchscreen

to adjust the rear climate settings.

If your vehicle has automatic climate controls, select Auto to connect the rear

climate settings to the Auto settings of the driver.

Touch the up and down arrows to adjust the temperature.

To adjust fan speed, touch the up and down arrows above and below the fan

icon.

Touch Close to close the rear controls. Closing the rear climate control functions

does not affect their current settings.

A/C: A pop up appears on the screen to display the air conditioning options.G

MAX A/C: Touch to cool your vehicle with recirculated air. Touch again for

normal A/C operation. MAX A/C distributes air through the instrument panel

vents and may help reduce odors from entering your vehicle. MAX A/C is more

economical and efficient than normal A/C mode.

A/C: Touch to switch the air conditioning on or off. Use A/C with recirculated

air to improve cooling performance and efficiency. A/C engages automatically

in MAX A/C, defrost and footwell/defrost.

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Recirculated air: Touch to switch the recirculated air on or off which may reduce

the amount of time needed to cool down the interior and help reduce odors

from reaching the interior. Recirculated air also engages automatically when

you select MAX A/C. You can engage this manually in any airflow mode except

defrost. It may also turn off in all airflow modes except MAX A/C to reduce fog

potential.

Manual airflow distribution controls:H

Defrost: A pop up appears on the screen to display the defrost options.

Note: To prevent window fogging, you cannot select recirculated air when

Defrost is on.

MAX Defrost: Touch the button to maximize defrosting. Outside air flows

through the windshield vents, the fan automatically adjusts to the highest speed

and the temperature dial returns to the full heat position. You can use this

setting to defog or clear a thin covering of ice from the windshield. The heated

rear window also automatically turns on when you select MAX Defrost.

Panel: Distributes air through the instrument panel vents.

Floor: Distributes air through the demister vents, floor vents and rear seat floor

vents.

Driver temperature: Touch up or down to adjust the temperature.I

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E208806

Driver temperature: Touch up or down to adjust the temperature.A

Heated steering wheel: Touch the heated steering wheel icon to switch the

heated steering wheel on and off (if equipped).

Defrost: A pop up appears on the screen to display the defrost options.C

MAX Defrost: Touch the button to maximize defrosting. Outside air flows

through the windshield vents, the fan automatically adjusts to the highest speed

and the temperature dial returns to the full heat position. You can use this

setting to defog or clear a thin covering of ice from the windshield. The heated

rear window also automatically turns on when you select MAX Defrost.

Defrost: Touch to clear the windshield of fog and thin ice. Touch again to return

to the previous airflow selection. When on, defrost provides outside air to

reduce window fogging and distributes air through the windshield defroster

vents and demister vents.

Note: To prevent window fogging, you cannot select recirculated air when

Defrost is on.

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Heated rear window: Turns the heated rear window on and off. See the Heated

Windows and Mirrors chapter in your owner manual.

AUTO: Touch the button to switch on automatic operation. Select the desired

temperature using the temperature control. The system adjusts fan speed, air

distribution, air conditioning operation, and selects outside air or recirculated

air to heat or cool the vehicle in order to maintain the desired temperature.

Power: Touch the button to switch the system on and off. Switching off the

climate control system prevents outside air from entering the vehicle.

DUAL: This button lights up when the passenger controls are active. To switch

the dual zone operation off and link the passenger temperature to the driver

temperature, touch the DUAL button to switch it off.

Passenger temperature: Touch up or down to adjust the temperature.G

Passenger heated and climate controlled seats:H

Touch the heated seat icon to adjust the heated seat off and on (if equipped).

Touch the climate-controlled seat icon to adjust the climate-controlled seat off

and on (if equipped).

Fan speed: Touch up or down to increase or decrease the volume of air

circulated in your vehicle.

Rear: A pop up appears on the screen to display the rear control options.J

Touch the power icon to switch the rear climate control functions off and on.

Touch Rear Control to allow the rear seat passengers to adjust the rear climate

settings. Touch it again to prevent the rear seat passengers from adjusting the

settings. Rear Control automatically turns off when you use the touchscreen

to adjust the rear climate settings.

If your vehicle has automatic climate controls, select Auto to connect the rear

climate settings to the Auto settings of the driver.

Touch the up and down arrows to adjust the temperature.

Manual airflow distribution controls: Select these controls individually or

together to direct the air flow to the desired area.

Panel: Distributes air through the instrument panel vents.

Floor: Distributes air through the demister vents, floor vents and rear seat floor

vents.

A/C: A pop-up appears on the screen to display the air conditioning options.L

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MAX A/C: Touch to cool your vehicle with recirculated air. Touch again for

normal A/C operation. MAX A/C distributes air through instrument panel vents

and may help reduce odors from entering your vehicle. MAX A/C is more

economical and efficient than normal A/C mode.

A/C: Touch to switch the air conditioning on or off. Use A/C with recirculated

air to improve cooling performance and efficiency. A/C engages automatically

in MAX A/C, defrost and footwell/defrost.

Recirculated air: Touch to switch the recirculated air on or off which may reduce

the amount of time needed to cool down the interior and help reduce odors

from reaching the interior. Recirculated air also engages automatically when

you select MAX A/C. You can engage this manually in any airflow mode except

defrost. It may also turn off in all airflow modes except MAX A/C to reduce fog

potential.

Driver heated and climate controlled seats:M

Touch the heated seat icon to adjust the heated seat off and on (if equipped).

Touch the climate-controlled seat icon to adjust the climate-controlled seat off

and on (if equipped).

MKC (TME) , enUSA, Edition date: 09/2015, Second Printing

SYNC™ 3

E208805