Avaya Certified Support Specialist Sales And Design Credential Guide 04 15 16

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Avaya Sales and Design Credential
Guide
 Avaya Professional Sales Specialist (APSS)
 Avaya Professional Design Specialist (APDS)
 Avaya Certified Sales Professional (ACSP)
 Avaya Certified Design Specialist (ACDS)

15 April 2016

Purpose:
This guide provides background and planning information for the Avaya Professional Sales
Specialist (APSS), Avaya Professional Design Specialist (APDS), Avaya Certified Sales
Professional (ACSP) and Avaya Certified Design Specialist (ACDS) credentials.
Information in the document is presented as of 15 April 2016 unless noted otherwise.
For the latest information on the Avaya Professional Credential Program and the training
curriculums that support it, log-in to the Avaya Learning Center www.avaya-learning.com.
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Avaya Professional Sales & Design Credential availability
Avaya Certified Sales & Design Credential availability
Test Preparation and Foundational Knowledge
Credential Program Policies and Procedures
Information on the Avaya Credential Management System which allows credential
holders to access their credential transcripts, download certificates and logos as well
as publish credential verification reports for viewing by authorized 3rd parties.
Registration of Online Tests
News Highlights covering the most recent enhancements to Avaya Learning Center
offerings and Avaya Professional Credential Program

15 April 2016

Table of Contents
1.
Avaya Professional Credential Program Overview ............................................. 4
2.
Avaya Sales and Design Credential Program Structure ..................................... 5
3.
Avaya Professional Sales Specialist (APSS) Description ................................... 6
4.
Avaya Professional Design Specialist (APDS) Description ................................ 6
5.
Avaya Certified Sales Professional (ACSP) Description..................................... 7
6.
Avaya Certified Design Specialist (ACDS) Description....................................... 8
7.
Credential Portfolio Overview............................................................................. 8
8.
Credential Plan-of-Record ............................................................................... 10
9.
Preparing For and Scheduling Avaya Online Tests and Proctored Exams ....... 11
10.
APSS, APDS, ACSP and ACDS Core Training Course Curriculum Maps ........ 13
10.1 Avaya Professional Sales Specialist (APSS) .................................................... 14
10.2 Avaya Professional Design Specialist (APDS) ................................................. 19
10.3 Avaya Certified Sales Professional (ACSP) - NEW .......................................... 23
10.4 Avaya Certified Design Specialist (ACDS) - NEW ............................................ 25
Appendix A – APSS, APDS, ACDS and ACSP Knowledge and Skills Matrices .............. 27
Appendix B - Credential Listing and Test Requirements................................................. 29

15 April 2016

1. Avaya Professional Credential Program Overview
The Avaya Professional Credential Program is designed to ensure individuals have the
knowledge and skills to successfully sell, design, implement and maintain Avaya products and
solutions that exceed customer expectations. The Avaya Professional Credential Program
currently consists of Sales, Design, and Services credentials and distinguishes between
solution Credentials and Product Specific Credentials.

Sales and Design Credentials
Avaya Engagement solutions Certifications
 Avaya Certified Design Specialist (ACDS)
 Avaya Certified Sales Professional (ACSP)
Avaya Product Professional Credentials
 Avaya Professional Design Specialist (APDS)
 Avaya Professional Sales Specialist (APSS)
Services Credentials
Avaya Engagement Solutions Certifications
 Avaya Certified Solution Specialist (ACSS)
 Avaya Certified Integration Specialist (ACIS)
Avaya Product Certifications
 Avaya Certified Support Specialist (ACSS)
 Avaya Certified Implementation Specialist (ACIS)
Avaya Product Professional Credentials
 Avaya Support Professional Specialist (ASPS)
 Avaya Implementation Professional Specialist (AIPS)
Avaya uses a blend of online tests and proctored exams to validate competencies.
Professional Specialist credentials are awarded based upon passing Online Tests. Certified
Credentials incorporate Proctored Exams and Online Tests as a requirement to earn the
credential.
The Avaya Professional Sales Specialist (APSS), Avaya Professional Design Specialist
(APDS), Avaya Certified Sales Professional (ACSP) and Avaya Certified Design Specialist
(ACDS) credentials are the Avaya sales and design authorizations validating knowledge and
skills in the areas of selling and designing Avaya products and solutions.
15 April 2016

The Avaya Services credentials validate knowledge and skills in the areas of implementation,
administration, maintenance and troubleshooting for Avaya products and solutions.
This guide provides background and planning information for the Avaya Professional Sales
Specialist (APSS), Avaya Professional Design Specialist (APDS), Avaya Certified Sales
Professional (ACSP) and Avaya Certified Design Specialist (ACDS) credentials.

2. Avaya Sales and Design Credential Program Structure
Avaya Professional Specialist credentials use non-proctored Online Tests delivered via the
Avaya Learning Center.

Not all solution areas have both Avaya Professional Sales Specialist (APSS) and Avaya
Professional Design Specialist (APDS) credentials. The types of credentials and the number
of Online Tests to earn a credential is a function of the solution’s complexity in the areas of
sales and design.
The Avaya Certified Sales Professional (ACSP) credential validates that the candidate has an
advanced level of technical proficiency necessary to understand Avaya Sales skills and
processes. The Avaya Certified Design Specialist (ACDS) credential validates the candidate
has an intermediary level of technical proficiency to create specific greenfield, upgrade and
migration solution designs based on customer business needs. Refer to article New Avaya
Certified Sales Professional (ACSP) Credential Focuses on Avaya Engagement Solutions for
details and release dates for this new credential.
The ACDS portfolio has undergone a major redesign to provide the Avaya Sales Engineer
(SE) community a growth path to mastery in Avaya Engagement Solutions. The ACDS
15 April 2016

curriculum for Avaya Engagement Solutions instills a common methodology and approach to
solution design across the entire SE community and builds upon the foundation established
with the Avaya Professional Design Specialist (APDS) curriculum. Refer to article Avaya
Certified Design Specialist (ACDS) Credential Re-launches With Focus On Avaya
Engagement Solutions for the release dates of the re-launched credentials.
In support of the Avaya Professional Credential Program, Avaya Learning offers a wide variety
of training content to meet the needs of our Partners, Customers, and Associates.
Fundamental to all earning Avaya Professional Credentials is a solid understanding of the
core technologies upon which the products and solutions are built. Avaya recommends the
Programs of leading industry players to provide foundational knowledge: WestNet Learning
(Foundational Technology Expert) and The SIP School (SSCA).

3. Avaya Professional Sales Specialist (APSS) Description
This credential validates that the candidate has a basic-to-intermediary level of knowledge to
sell Avaya products and customer focused solutions.
Qualified candidates typically have sales skills background and have had success in closing
deals.
The Credential will equip the sales candidate with the ability to:
 Articulate the purpose and features of a given product/solution.
 Craft appropriate probing questions to use with constituents (IT, LOB, CxO) to identify
details about their problems that can form the basis for the solution ROI.
 Leverage this knowledge in developing a set of solution capabilities that can be
delivered to address a client's problems.
 Communicate the value of the offers and associated services offerings (software,
applications, hardware and software-based, as applicable).
 Communicate market position, technology, and product expertise and how it
addresses key or common business problems found within particular market
segments.
This credential is valid for two years, uses online test(s), and is reserved exclusively for Avaya
Channel Partners and Associates.
Exception: APSS – Avaya Aura® Application Server 5300 (APSS -1101) remains a one year
credential until further notice.

4. Avaya Professional Design Specialist (APDS) Description
This credential validates that the candidate has an introductory level of technical proficiency
necessary to create specific designs and build foundational knowledge for solution designs
based on the customer requirements.
Qualified candidates typically have technical awareness and understanding of solutions and
products within a portfolio and the credential will aid them in understanding:
15 April 2016

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Understand typical customer issues and trends in the target market.
Discuss the products in a portfolio and explain the role they play in a solution:
functionalities, capabilities, interdependencies, integration, interoperability,
upgrade/migration requirements.
Describe the value and functionalities a solution made up by the products in a portfolio
bring to the customer.
Discuss the available services and support (ProServ and/or AGS) options for a product
or solution.
Describe licensing options.
Compare, contrast and position a solution over a competitor.
Conduct application discovery.
Clarify customer’s request, current configuration and future needs.

This credential is valid for two years, uses online test(s) and is reserved exclusively for Avaya
Channel Partners and Associates.

5. Avaya Certified Sales Professional (ACSP) Description
The Avaya Certified Sales Professional (ACSP) credential validates that the candidate has
achieved an advanced understanding of and competence in Avaya Sales skills and processes
for sales strategy and deployment.
Building upon the foundation established with the Avaya Professional Sales Specialist (APSS)
curriculum, students completing the ACSP curriculum will be able to sell and position solutions
that address the customer’s issues and objectives.
Qualified candidates must have an APSS Certification in the portfolio they are attempting the
ACSP in, and typically have advanced sales skills. The ACSP credential will aid them in their
ability to:
 Describe the solution and create an innovation conversation.
 Identify customer needs based on industry and market challenges.
 Understand and apply the Avaya Sales skills and processes to your sales strategy and
deployment.
 Ability to discuss the Avaya Innovations, how to whiteboard the solution, close on the
deal and demonstrate as appropriate.
 Tailor your conversation approach to the appropriate audience.
 Identify the Avaya Services and Support offers for the Solution.
 Create value propositions that align to the customer’s culture, strategy and long term
business and revenue goals.
 Use Avaya differentiators to influence buying decisions.
ACSP Credentials use Online Tests and Proctored Exams, are valid for 2 years and are
reserved exclusively for Avaya Channel Partners and Associates. To obtain an ACSP
credential individuals need to hold the relevant APSS credential and successfully complete
the proctored exam noted on the credential map.
Note: The ACSP credentials are planned for full deployment in Calendar Year 2016.

15 April 2016

6. Avaya Certified Design Specialist (ACDS) Description
The Avaya Certified Design Specialist (ACDS) credential validates that the candidate has an
intermediary level of technical proficiency necessary to create specific greenfield, upgrade and
migration solution designs based on customer business needs.
Avaya recognizes that individuals responsible for designing customer solutions demonstrate
advanced Sales Engineering skills and therefore should be distinguished with a credential that
signifies their achievement.
Qualified candidates must have an APDS Certification in the portfolio they are attempting the
ACDS in, and typically have intermediate Technical Sales Skills. The ACDS credential will aid
them in their ability to:
 Create and explain Greenfield and legacy solution designs based on the customer
discovery and requirements.
 Follow standard methodology during the customer discovery and designing process
 Create and diagram a complex solution architecture based on Avaya Reference
Architectures
 Explain and estimate complex licensing scenarios
 Use given customer requirements and Avaya components, to recognize and
recommend a solution design ready for pricing tool (i.e. ASD) configuration design.
 Compare and contrast the configuration design and BoM with the solution design and
identify discrepancies.
The ACDS Certification is valid for 2 years, uses Online Tests and Proctored Exams, and is
reserved exclusively for Avaya Channel Partners and Associates. To obtain an ACDS
credential individuals need to hold the relevant APDS credential.
Note: The ACDS portfolio has undergone a major redesign to provide the Avaya Sales
Engineer (SE) community a growth path to mastery in Avaya Engagement Solutions. The
ACDS curriculum for Avaya Engagement Solutions instills a common methodology and
approach to solution design across the entire SE community and builds upon the foundation
established with the Avaya Professional Design Specialist (APDS) curriculum.
For additional Sales and Design credential comparative information see Appendix A – APSS,
APDS, ACSP and ACDS Knowledge and Skills Matrices.

7. Credential Portfolio Overview
Avaya Sales and Design Certifications are in alignment with Avaya’s new era of Avaya
Engagement Solutions. The below table lists available Avaya Engagement Sales and Design
Certifications first, followed by Avaya Professional Specialist Credentials.
The types of credentials and the number of online tests and proctored exams to earn a
credential is a function of the solution’s complexity in that particular area of sales and design.

15 April 2016

The following diagram illustrates Sales and Design Credentials available and coming soon.

Sales and Design Credentials

15 April 2016

8. Credential Plan-of-Record
Following is the status for the Avaya Professional Sales Specialist (APSS), Avaya
Professional Design Specialist (APDS), Avaya Certified Sales Professional (ACSP) and Avaya
Certified Design Specialist (ACDS) credentials. It reflects APSS, APDS and ACDS
credentials available, coming soon and/or retiring.
Please note that as the Avaya Professional Credential Program evolves, information on
changes is posted and distributed through standard communication channels (i.e: Avaya
Learning Center, Avaya Learning News, Avaya Partner Portal, and Partner Newsflash).
Note:

Credential Plan-of-Record
As of 15 April 2016

15 April 2016

9. Preparing For and Scheduling Avaya Online Tests and

Proctored Exams
Preparing for Avaya Sales and Design Online Tests and Proctored Exams
Log-in to the Avaya Learning Center at www.avaya-learning.com and use the “Catalog
Search” functionality to search either by “Curriculum/Credential” or “Search by Course Code.”
The Avaya Professional Credential Program landing page provides additional information
around available credentials and the Credential Program Links page provides useful program
documentation and latest news.
Training is recommended and core training courses are often supplemented as part of a
comprehensive study program. Review the credential, online test / proctored exam and all
curriculum map training course descriptions to determine the scope of training and experience
most appropriate for you to prepare for the online test or proctored exam.
Technology Fundamentals
Selling, designing, implementing and maintaining Avaya Products / Solutions require a solid
understanding of the core technologies upon which they are built.
Avaya recommends the programs of leading industry players to provide foundational
knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School
(SSCA).
Access the “Foundational Knowledge” link on the Avaya Professional Credential Program
landing page to learn more about these important programs.
Taking an Avaya Online Test
Avaya Online Tests are taken via the Avaya Learning Center. Students are required to log in
to the Avaya Learning Center via Avaya Single Sign-On (SSO) process.
For questions related to registering for an Online Test or the SSO process please
contact the Helpdesk at:
 Avaya Learning Help Desk Call Center
Call 866-Avaya-54 or 866-282-9254 [North American Region]
Outside North America: Regional Local Number Listing


Avaya Learning Help Desk Website
Submit a request to the Support team at https://partner-itss.avaya.com

Avaya Learning Center - Access via Secure Sign-on (SSO) Information
To register for an Avaya online test, log in to www.avaya-learning.com.

15 April 2016

Online Test Re-take Policy
Avaya Learning policy allows three pre-course attempts for all online tests. If you do not pass
the online test you must re-register to attempt it again. If you have not passed the online test
after the third attempt, you will need to complete the associated learning activity and call the
Avaya Learning Center Help Desk requesting a re-set for that specific online test.
Please note: This policy applies only to online tests.
Scheduling a Proctored Exam at Pearson VUE Test Centers
Pearson VUE Authorized Test Centers represent a network of Pearson VUE independent
business partners primarily in the commercial and academic market spaces. Availability of
testing centers varies by city/state/geographic region based upon business partner
participation in the Pearson VUE testing program.
As independent business partners, Pearson VUE Test Centers establish their own hours of
operation and testing seat capacity. Reservations are accepted on a first come / first serve
basis independent of the vendor exam chosen. Test Center, Online or Pearson VUE Call
Center reservations all work from the same inventory of available testing sessions. Contacting
a Pearson VUE Test Center can provide candidates with the best understanding of what
parameters drive a Center’s days / hours of operation; this can be particularly helpful for
Testing Centers associated with academic institutions.
Pearson VUE encourages candidates to book testing sessions well in advance (2+ months) to
help ensure individual requirements can be met. Candidate demand often fluctuates. Visit the
Pearson VUE website at www.pearsonvue.com/avaya to see currently available Avaya
exams, regional exam pricing and register for a proctored exam session.

15 April 2016

10. APSS, APDS, ACSP and ACDS Core Training Course

Curriculum Maps
Following are the core training course Curriculum Maps for APSS, APDS, ACSP and ACDS
credentials available as of 15 April 2016.
For the most current information on the Avaya Credential Curriculum Maps including
Foundational Knowledge and Supplemental Learning options visit the Avaya Learning Center
www.avaya-learning.com.
For questions about the Avaya Professional Credential Program and scheduling
training please contact the Avaya Learning Helpdesk.


Avaya Learning Help Desk Call Center
Call 866-Avaya-54 or 866-282-9254 [North American Region]
Outside North America: Regional Local Number Listing



Avaya Learning Help Desk Website
Submit a request to the Support team at https://partner-itss.avaya.com

15 April 2016

10.1 Avaya Professional Sales Specialist (APSS)
APSS - Avaya Midmarket Solutions (APSS - 1000)
To earn the APSS - Avaya Midmarket Solutions Credential
Overview Courses:
Web

Small and Midmarket Communications – Avaya IP Office™ Platform 9.1 and 9.1 Select - Overview

0.50 hour

Avaya IP Office™ Platform - Components
Emergency Services Access Enhancements in IP Office Release 9.0

1.25 hours

1Z00010O

Anti-Bribery/Anti-Corruption (ABAC) Compliance Training Module for Business Partners

0.25 hours

4600T
4600TCHS

Small and Midmarket Communications Online Test
Small and Midmarket Communications Online Test (Chinese)

1.00 hour
1.00 hour

2S00012W

Product Component Courses
Web
Learning Link

4601W

Compliance Courses:
On Demand

Online Tests:
Online Test
Online Text

APSS – Engagement OnAvaya™ Powered by Goggle™ (APSS - 4710) - New
To earn the APSS – Engagement OnAvaya™ Powered by Goggle™ Credential
Overview Course:
Web

Selling Customer Engagement OnAvaya™ - Goggle™ Cloud Platform Overview

0.75 hour

4722W
1Z00010O

Customer Engagement OnAvaya™ - Google™ Cloud Platform Components
Anti-Bribery/Anti-Corruption (ABAC) Compliance Training Module for Business Partners

0.25 hour
0.25 hours

4720T

Customer Engagement OnAvaya™ - Google™ Cloud Platform Online Test

1.00 hour

4721W

Product Component Courses:
Web
On Demand

Online Tests:
Online Test

15 April 2016

APSS – Avaya Contact Center Solutions for IP Office (APSS - 1001)
To earn the APSS – Avaya Contact Center Solutions for IP Office Credential
Recommended fundamental Learning
Learning Link
APSS - Avaya Midmarket Solutions Credential
Courses:
Web
Web
On Demand

4700W
4701W
1Z00010O

Avaya Contact Center Solutions for IP Office™ Platform Overview
Avaya Contact Center Solutions for IP Office™ Components
Anti-Bribery/Anti-Corruption (ABAC) Compliance Training Module for Business Partners

0.50 hour
1.00 hour
0.25 hours

4700T

Avaya Contact Center Solutions for Avaya IP Office – APSS Online Test

1.00 hour

Online Tests:
Online Test

APSS - Avaya Aura® Application Server 5300 (APSS - 1101)
To earn the APSS - Avaya Aura® Application Server 5300 credential:
Courses:
On Demand
On Demand
On Demand

2U00175O
2U00176O
1Z00010O

Selling Avaya Aura® Application Server 5300 (AS 5300) 3.0 - L1
Selling Avaya Aura® Application Server 5300 (AS 5300) 3.0 - L2
Anti-Bribery/Anti-Corruption (ABAC) Compliance Training Module for Business Partners

0.50 hours
0.50 hours
0.25 hours

2U00177A

Selling Avaya Aura® Application Server 5300 (AS 5300) Online Test

0.50 hours

Online Tests:
Online Test

APSS - Avaya Enterprise Team Engagement Solutions (APSS - 1100)
To earn the APSS - Avaya Enterprise Team Engagement Solutions Credential:
Overview Courses:
Web
Web
Web

4300W
4311W
4312W

Avaya Unified Communications Portfolio Overview
Selling Unified Communications Messaging Overview
Avaya Aura® Suite Licensing

0.75 hour
0.50 hour
0.25 hour

Avaya Unified Communications - Core Components
Avaya Unified Communications - Gateways and Endpoints

1.25 hours
0.75 hours

Product Component Courses
Web
Web

4301W
4302W

Continued on page 16
15 April 2016

APSS - Avaya Enterprise Team Engagement Solutions (APSS - 1100) Continued from page 15
Web
Web
Web
Web

4303W
4304W
4305W
4307W

Avaya UC - Cloud and Virtualization
Avaya UC Soft Clients – Components
Avaya UC Applications Components
Avaya Unified Communications - Clients

0.50 hours
0.75 hour
1.00 hour
0.75 hour

1Z00010O

Anti-Bribery/Anti-Corruption (ABAC) Compliance Training Module for Business Partners

0.25

4400T
4400TCHS

APSS Unified Communications Online Test
APSS Unified Communications Online Test (Chinese)

1.00 hour
1.00 hour

Compliance Courses:
On Demand

Online Tests:
Online Test
Online Test

APSS - Avaya Scopia® Solution (APSS - 1401)
To earn the APSS - Avaya Scopia® Solution Credential
Overview Courses:
On Demand
Web

2X00050O
4510W

Video Conferencing Fundamentals for Sales
Selling Avaya Scopia® Overview

1.25 hour
0.75 hour

Avaya Scopia® Solutions - Core Courses:
Web
Web
Web
Web
Web

4511W
4512W
4513W
4500W
4514W

Selling Avaya Scopia® Components: Endpoints
Avaya Scopia® Components: MCUs/Gateways
Avaya Scopia® Components: Management/Middleware
Partner Hosted Video Cloud
Avaya Video Cloud

1.00 hours
1.25 hours
0.50 hour
0.25 hour
0.25 hour

1Z00010O

Anti-Bribery/Anti-Corruption (ABAC) Compliance Training Module for Business Partners

0.25 hour

4500T
4500TCHS

APSS - Avaya Scopia® Online Test
APSS - Avaya Scopia® Online Test (Chinese)

1.00 hour
1.00 hour

Compliance Courses:
On Demand

Online Tests:
Online Test
Online Test

15 April 2016

APSS - Avaya Customer Engagement Solutions (APSS - 1200)
To earn the APSS - Avaya Customer Engagement Solutions Credential:
Overview Courses:
Web

4101W

Selling Avaya Customer Engagement - Overview

0.75 hour

Omnichannel Automated - Part 1
Omnichannel Automated - Part 2
Actionable Insight
Omnichannel Assisted - Part 1
Omnichannel Assisted - Part 2
Omnichannel Assisted - Part 3

0.75 hour
1.00 hour
1.00 hour
0.75 hour
0.75 hour
0.75 hour

1Z00010O

Anti-Bribery/Anti-Corruption (ABAC) Compliance Training Module for Business Partners

0.25 hour

4190T
4190TCHS

APSS – Avaya Customer Engagement Solutions Online Test
APSS - Avaya Customer Engagement Solutions Online Test (Chinese)

1.00 hour
1.00 hour

Product Component Courses:
Web
Web
Web
Web
Web
Web

4110W
4111W
4112W
4113W
4114W
4115W

Compliance Courses:
On Demand

Online Tests:
Online Test
Online Test

APSS - Avaya Networking Solutions (APSS - 1300)
To earn the APSS - Avaya Networking Solutions Credential:
Overview Courses:
Web

4002W

Avaya Networking Overview

1.00 hour

Access Control
Avaya Ethernet Switches
Wireless Networks
Unified Management

0.25 hour
1.25 hours
0.25 hour
0.25 hour

1Z00010O

Anti-Bribery/Anti-Corruption (ABAC) Compliance Training Module for Business Partners

0.25 hours

4090T
4090TCHS

APSS Avaya Networking Online Test
APSS Avaya Networking Online Test (Chinese)

1.00 hour
1.00 hour

Product Component Courses:
Web
Web
Web
Web

4010W
4011W
4012W
4013W

Compliance Courses:
On Demand

Online Tests:
Online Test
Online Test

15 April 2016

APSS - Avaya Pod Fx (APSS - 4800) - New
To earn the APSS - Avaya Pod Fx Credential:
Avaya Pod Fx
Web

4801W

Selling Avaya Pod Fx

1.00 hour

Avaya Unified Communications - Cloud and Virtualization

0.50 hours

Team Engagement/UCaaS
Web

4303W

Avaya Pod Fx Infrastructure - Networking
Web
Web
Web

4002W
4011W
4013W

Avaya Networking Overview
Ethernet Switches Component
Unified Management Component

0.50 hours
1.25 hours
0.25 hours

EMC
EMC Information & Storage Management Sales Training (Avaya Associates Only)
EMC Information & Storage Management Sales Training (Avaya Partners)

VMware by VMware
On Demand

1Z00198O

VMware by VMware

8.00 hours

1Z00010O

Anti-Bribery/Anti-Corruption (ABAC) Compliance Training Module for Business Partners

0.25 hours

4800T

APSS Avaya Pod Fx Online Test

1.00 hour

Compliance Courses
On Demand

Online Tests
Online Test

APSS - Avaya SDN Fx (APSS - 4830) - New
To earn the APSS – Avaya SDN Fx Credential:
Overview Courses
Web

4831W

Avaya Software Defined Network (SDN) Fx Overview

1.00 hour

Avaya SDN Fx Healthcare Solution
Avaya Software Defined Network (SDN) Fx Healthcare

0.25 hours

1Z00010O

Anti-Bribery/Anti-Corruption (ABAC) Compliance Training Module for Business Partners

0.25 hours

4830T

APSS Avaya SDN Fx Online Test

1.00 hour

Product Component Courses
Web

4832W
PID-01

Compliance Courses
On Demand

Online Tests
Online Test
15 April 2016

10.2 Avaya Professional Design Specialist (APDS)
APDS – Avaya Contact Center Select (APDS - 2400) Retires May 31 2016
To earn the APDS – Avaya Contact Center Select Credential:
Contact Center Select Design Courses
On Demand

3M00010O

Designing Avaya Contact Center Select

2.25 hours

1Z00010O

Anti-Bribery/Anti-Corruption (ABAC) Compliance Training Module for Business Partners

0.25 hours

3M00030A

APDS Avaya Contact Center Select (ACCS) Online Test

2.00 hour

Compliance Courses:
On Demand

Online Tests:
Online Test

APDS – Avaya Midmarket Solution (APDS - 2401) Retires 31 May 2016
To earn the APDS – Avaya Midmarket Solution Credential:
Virtual Campus Training
Virtual

3705E

Knowledge Access: Avaya Midmarket Solutions Overview and field Study

13.50 hours

Avaya Midmarket Solutions Overview
APDS Midmarket Solutions Product Information Documents
Avaya Midmarket Solutions Customer Field Study

1.5 hours

1Z00010O

Anti-Bribery/Anti-Corruption (ABAC) Compliance Training Module for Business Partners

0.25 hours

3M02401A
3M02402A

APDS Avaya Midmarket Solutions Online Test
APDS Avaya Midmarket Solutions Online Test (Chinese)

1.50 hour
1.50 hour

Traditional Training
Web
Learning Link
Web

3720W
3740W

2.50 hours

Compliance Courses:
On Demand

Online Tests:
Online Test
Online Test

APDS – Avaya Midmarket Solutions (APDS - 3770) - New
To earn the APDS – Avaya Midmarket Solutions Credential:
Virtual Campus Training
Virtual

3705E

Knowledge Access: Avaya Midmarket Solutions Overview and field Study

Continued on page 20
15 April 2016

13.50 hours

APDS – Avaya Midmarket Solutions (APDS - 3770) – Continued from page 19
Traditional Training
Web
Learning Link
Web

3720W

Avaya Midmarket Solutions Overview
APDS Midmarket Solutions Product Information Documents
Avaya Midmarket Solutions Customer Field Study

1.5 hours

1Z00010O

Anti-Bribery/Anti-Corruption (ABAC) Compliance Training Module for Business Partners

0.25 hours

3770T

APDS Avaya Midmarket Solutions Online Test

1.50 hour

3740W

1.50 hours

Compliance Courses:
On Demand

Online Tests:
Online Test

APDS - Avaya Scopia® Solution (APDS - 2301)
Fundamental Skills and Capabilities: To maximize the value of this curriculum and improve preparation for the associated online tests:
Learning Link

APSS - Avaya Scopia® Solution Curriculum

To earn the APDS - Avaya Scopia® Solution Credential:
Overview Courses:
Web
3V00100W

Avaya Scopia® Video Solution Overview

2.00 hours

Quote and Order Process Courses:
Learning Link
0U00460O
ASD Additional Parts Configurator Training
Avaya Scopia® Solutions – Core Courses:
Web
3V00101W
Designing Avaya Scopia® Endpoints
Web
3V00102W
Designing Avaya Scopia® Infrastructure
Web
3V00103W
Designing Avaya Scopia® Mobility Solutions
Web
3V00104W
Designing Avaya Scopia® Management
Web
3V00105W
Designing Avaya Scopia® PathFinder Firewall Traversal
Web
3V00107W
Designing Avaya Scopia® Interoperability
Learning Link
Avaya Cloud Enablement for Video 2

1.00 hour
2.00 hours
1.00 hour
1.25 hours
0.75 hour
0.50 hour

Avaya Scopia® Solutions – Scenario Courses:
Web
3V00108W
Designing Avaya Scopia® - Solution Scenarios

1.50 hours

Compliance Courses:
On Demand
1Z00010O

Anti-Bribery/Anti-Corruption (ABAC) Compliance Training Module for Business Partners

0.25 hours

APDS Avaya Scopia® Online Test
APDS Avaya Scopia® Online Test (Chinese)

2.00 hours
2.00 hours

Online Tests:
Online Test
Online Test

15 April 2016

3V00290A
3V00291A

APDS - Avaya Enterprise Team Engagement Solutions (APDS - 3170) - New
To earn the APDS - Avaya Enterprise Team Engagement Solutions credential:
Traditional Training
Web
Web
Web
Web

3120W
3150W
3140W
3170W

Compliance Training:
On Demand
1Z00010O

Avaya Communications Optimization Solutions Overview
Avaya Communications Optimization Solutions Customer Field Study
Avaya Productivity and Growth Enablement Solutions Overview
Avaya Productivity and Growth Enablement Solutions Customer Field Study

1.50 hours
1.50 hours
1.50 hours
1.50 hours

Anti-Bribery/Anti-Corruption (ABAC) Compliance Training Module for Business Partners

0.25 hours

APDS Avaya Enterprise Team Engagement Solutions Online Test
APDS Avaya Enterprise Team Engagement Solutions Online Test (Chinese)

1.50 hours
1.50 hours

Online Tests:
Online Test
Online Test

3170T
3170TCHS

APDS - Avaya Customer Engagement Solutions (APDS - 3370) - New
To earn the APDS - Avaya Customer Engagement Solutions credential:
Traditional Training
Web
Web
Web

3320W
3330W
3340W

Compliance Training:
On Demand
1Z00010O

Avaya Customer Engagement Platforms Overview
Avaya Customer Engagement Administration and Applications Overview
Avaya Customer Engagement Solutions Field Study

1.50 hours
2.50 hours
1.50 hours

Anti-Bribery/Anti-Corruption (ABAC) Compliance Training Module for Business Partners

0.25 hours

APDS Customer Engagement Solutions Online Test

1.50 hours

Online Tests:
Online Test

3370T

APDS - Avaya Networking Solutions (APDS - 3570) - New
To earn the APDS - Avaya Networking Solutions credential:
Virtual Campus Training
Virtual

3505E

Knowledge Access: Avaya Networking Solutions Overview and Field Study

14.50 hours

Avaya Networking, Fabric and Mobility Solutions Overview
Avaya Networking, Fabric and Mobility Solutions Customer Field Study

1.50 hours
1.50 hours

Traditional Training
Web
Web

3520W
3540W

Continued on page 22
15 April 2016

APDS - Avaya Networking Solutions (APDS - 3570) Continued from page 21
Compliance Training:
On Demand
1Z00010O

Anti-Bribery/Anti-Corruption (ABAC) Compliance Training Module for Business Partners

0.25 hours

APDS Avaya Networking Solutions Online Test
APDS Avaya Networking Solutions Online Test (Chinese)

1.50 hours
1.50 hours

Online Tests:
Online Test
Online Test

15 April 2016

3570T
3570TCHS

10.3 Avaya Certified Sales Professional (ACSP) - NEW
ACSP - Avaya Midmarket Engagement Solutions Sales (ACSP - 4780) - New
To earn the ACSP - Avaya Midmarket Engagement Solutions Sales credential:
Students must hold both the APSS - 1000 and APSS - 1001 credentials as prerequisites.
Overview Courses:
Web

4750W

introduction to Avaya Midmarket Network Solutions

1.00 hour

Solution Conversations and Value Selling:
Web
Web

0Z00099W
0Z00101W

The Anatomy of a Midmarket Innovation Conversation
As-Is/To-Be Part 1: Introduction and Methodology for a Simple Deal

0.75 hour
0.50 hour

Selling Avaya Networking with IP Office™ Platform`

0.50 hour

Selling Solutions
Web

4751W

Additional content coming in 2016
Web
Web
Web

TBD
TBD
TBD

Coming Soon! Selling Midmarket Customer Engagement Solutions
Coming Soon! Selling Midmarket Team Engagement Solutions: Mobility & BYOD
Coming Soon! Selling Midmarket Team Engagement Solutions: Video Collaboration

4780X

Coming Soon! Avaya Midmarket Solutions Sales Exam

Exam:
Exam

2.00 hours

ACSP - Avaya Enterprise Engagement Solutions Sales (ACSP - 4770) - New
To earn the ACSP - Avaya Enterprise Engagement Solutions Sales credential:
Students must hold both the APSS - 1100 and APSS - 1200 credentials as prerequisites.
Overview Courses:
Web

11U00010W

Avaya Team Engagement Solutions Overview

1.00 hour

Solution Conversations and Value Selling:
Web
Web

0Z00100W
0Z00101W

The Anatomy of an Innovation Conversation
As-Is/To-Be Part 1: Introduction and Methodology for a Simple Deal

0.75 hour
0.50 hour

Continued on page 24
15 April 2016

ACSP - Avaya Enterprise Engagement Solutions Sales (ACSP - 4770) Continued from page 23
Selling Solutions
Web

11U00011W

Selling Avaya Mobility Enablement solutions

1.00 hour

Additional content coming in 2016
Web
Web
Web
Web
Web

TBD
TBD
4754W
4756W
4762W

Coming Soon! Selling Avaya UC Optimization Solutions
Coming Soon! Selling Avaya Growth Enablement Solutions
Coming Soon! Selling Avaya Contact Center Efficiency Solutions
Coming Soon! Selling Avaya Customer Experience Solutions
Coming Soon! Selling Avaya Topline Growth Solutions

Performance Challenges
Web

11U00012W

Avaya Mobility Enablement Performance Challenge

1.00 hour

4770X

Coming Soon! Avaya Enterprise Engagement Solutions Sales Exam

2.00 hours

Exam:
Exam

ACSP - Avaya Networking Solutions Sales (ACSP - 4750) - New
To earn the ACSP - Avaya Networking Solutions Sales credential:
Students must hold the APSS - 1300 credential as a prerequisite.
Overview Courses:
Web

2Z00100W

Selling Accross the Stack - Networking Sales

2.00 hours

Solution Conversations and Value Selling:
Web
Web

0Z00100W
0Z00101W

The Anatomy of an Innovation Conversation
As-Is/To-Be Part 1: Introduction and Methodology for a Simple Deal

0.75 hour
0.50 hour

4765W
4766W
4767W
4768W
4769W
4770W
4771W

Avaya Networking Solutions: Intelligent Mobility
Avaya Networking Solutions: Avaya Professional Services Offers for Networking
Avaya Networking Solutions: IP Video Surveillance
Avaya Networking Solutions: Full Stack/Collaboration Pod
Avaya Networking Solutions: Secure Network/SDN Solution for Networking
Avaya Networking Solutions: Hospitality Vertical for Networking
Avaya Networking Solutions: Avaya Customer Services

0.50 hour
0.50 hour
0.50 hour
0.25 hour
0.25 hour
0.25 hour
0.20 hour

4750X

Coming Soon! Avaya Networking Solutions Sales Exam

2.00 hours

Selling Solutions
Web
Web
Web
Web
Web
Web
Web

Exam:
Exam

15 April 2016

10.4 Avaya Certified Design Specialist (ACDS) - NEW
ACDS - Avaya Midmarket Solutions Design (ACDS - 2401) - New
To earn the ACDS - Avaya Midmarket Solutions Design credential:
Students must hold the APDS - 2401 credential as a prerequisite.
Courses:
Classroom

3760C

Designing Avaya Midmarket Solutions

40.0 hours

3780X

Avaya Midmarket Solutions Design Exam

2.00 hours

Exam:
Exam

ACDS - Avaya Enterprise Team Engagement Solutions Design (ACDS - 3185) - New
To earn the ACDS - Avaya Enterprise Team Engagement Solutions Design credential:
Students must hold APDS - 3170 OR both the APDS - 2000 and APDS - 2301 credentials as a prerequisite.
Courses:
Classroom
Classroom

3180C
3185C

Designing Communications Optimization Solutions
Designing Avaya Productivity & Growth Enablement Solutions

33.5 hours
32.0 hours

Designing Communications Optimization Solutions Test
Avaya Enterprise Team Engagement Solutions Design Exam

1.50 hours
2.00 hours

Online Test and Exam:
Online Test
Exam

3180T
3185X

ACDS - Avaya Fabric Networking Solutions Design (ACDS - 3580) - New
To earn the ACDS - Avaya Fabric Networking Solutions Design credential:
Students must hold the APDS - 2200 or APDS - 3570 credential as a prerequisite.
Courses:
Classroom

3580C

Designing Avaya Fabric Networking Solutions

40.0 hours

3580X

Avaya Fabric Networking Solutions Design Exam

2.00 hours

Exam:
Exam

15 April 2016

ACDS - Avaya Mobility Networking Solutions Design (ACDS - 3581) - New
To earn the ACDS - Avaya Mobility Networking Solutions Design credential:
Students must hold the APDS - 2200 or APDS - 3570 credential as a prerequisite.
Courses:
Classroom

3581C

Designing Avaya Mobility Networking Solutions

40.0 hours

3581X

Avaya Mobility Networking Solutions Design Exam

2.00 hours

Exam:
Exam

15 April 2016

Appendix A – APSS, APDS, ACDS and ACSP Knowledge and Skills Matrices

Goal

APSS
Avaya Professional Sales
Specialist

APDS
Avaya Professional Design
Specialist

ACDS
Avaya Certified Design
Specialist

Awareness of the components in a
portfolio and the ability to address
customer issues and articulate the
value of the components to the
customers.
Portfolio Overview

Acquire technical awareness and
understanding of solutions and
products within a portfolio to build
foundational knowledge for solution
design based on customer business
issues.

Solution-Level Design:



 Create and explain Greenfield
and legacy solution designs based
on the customer discovery and
requirements.
 Follow standard methodology
during the customer discovery and
designing process
 Create and diagram a complex
solution architecture based on
Avaya Reference Architectures
 Explain and estimate complex
licensing scenarios
 Use given customer requirements
and Avaya components, to
recognize and recommend a
solution design ready for pricing
tool (i.e. ASD) configuration design.
 Compare and contrast the
configuration design and BoM with
the solution design and identify

Create solution design based on
customer requirements and business
needs for greenfield and legacy
customers.

ACSP
Avaya Certified Sales
Professional
Ability to create a customer focused
solutions story that addresses
customer issues and creates positive
business outcomes.
Learning Bytes and scenario based
training

Component Information Document
Description

Explain
the
outcome
the
brings to the
customer.
Identify what issues/problems in the
customer base the component
addresses.








15 April 2016

Describe market industry and
trends.
Communicate the business
value of a component/product.
Probe the customer for issues
using qualifying questions.
Compare, contrast and position
a component/product over a
competitor.
Identify where to find current
competitive analysis.
Address Services offers that are
part of the components.



Understand typical customer
issues and trends in the target
market
Discuss the products in a
portfolio and explain the role
they play in a solution:
functionalities, capabilities,
interdependencies, integration,
interoperability,
upgrade/migration
requirements
Describe the value and
functionalities a solution made
up by the products in a
portfolio brings to the customer
Discuss the available services
and support (ProServ and/or
AGS) options for a product or
solution
Describe licensing options






Create the solution story that is
applicable to your customer.
Understand and apply the
Avaya Sales skills and processes
to your sales strategy and
deployment.
Ability to discuss the Avaya
Innovations, how to whiteboard
the solution, closes on the deal
and demo as appropriate.

APSS
Avaya Professional Sales
Specialist

APDS
Avaya Professional Design
Specialist





Conduct application discovery
Clarify customer's request,
current configuration and
future needs
Compare, contrast and position
a solution over a competitor
Overcome objections

ACDS
Avaya Certified Design
Specialist

ACSP
Avaya Certified Sales
Professional

discrepancies.

Audience

Avaya Associates
Avaya Channel Partners

Mastery

The individual will be prepared to
sell the components/products
comprising a given portfolio, address
customer needs and discuss
available services offers. Match
products with the customer’s need.
 Communication business value
 List the available support services

The individual will be able to
participate in discovery activities to
understand customer or partner
business requirements and translate
them into technical requirements
and map those to the appropriate
Avaya solution or product.
 Conduct discovery conversation
 Clarify a customer’s request,
current configuration and future
needs
 Match product capabilities or
functionality with the customer’s
needs
 Explain how the combination of
different products in a portfolio can
be combined into one solution that
solves specific business issues

The individual will be able to
perform “whiteboard” design,
format, and present a Greenfield or
legacy upgrade/migration solution.
 Conduct detailed information
discovery
 Use design methodology to
translate customer requirements
and needs into an Avaya solution
design
 Compare configuration
design/BoM with the solution
design and identify discrepancies.
 Plan and validate solution design
with customer
 Present solution proposal to
customer

The individual will be prepared to :

Identify Customer needs based
on Industry and Customer
Challenges ( Know what
Discovery questions to ask)

Identify Services that meet
Customer needs

Create Value propositions that
align to customer’s culture,
strategy and long term business
and revenue goals

Influence buying decisions by
focusing on AS IS to BE
requirements of the customer

Apply Avaya solutions to
resolve customer Challenges

Create a Solution level and AS
is to Be Innovation conversation

15 April 2016

Appendix B - Credential Listing and Test Requirements
The Credential Listing and Test Requirements chart has been removed and was replaced by a separate document.
Refer to Avaya Professional Credential Program Life Cycle located on the Credential Program Information Links page under Credential
Support documents.

(End of document)

15 April 2016

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