Social Studio API Developer's Guide

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Social Studio API Developer's
Guide
Version 39.0, Spring ’17

@salesforcedocs
Last updated: March 10, 2017

© Copyright 2000–2017 salesforce.com, inc. All rights reserved. Salesforce is a registered trademark of salesforce.com, inc.,

as are other names and marks. Other marks appearing herein may be trademarks of their respective owners.

CONTENTS
GETTING STARTED WITH THE SOCIAL STUDIO API . . . . . . . . . . . . . . . . . . . . 1
Chapter 1: Introducing Social Studio REST API . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Enable API Applications for your Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Authorization Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Requesting an Access Token (Resource Owner Password) . . . . . . . . . . . . . . . . . . . . . . . 7
Make Requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Refresh the Access Token . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Revoking an Access Token . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

GENERAL DEVELOPER INFO

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Chapter 2: Rate Limiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Response Headers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Chapter 3: Media Retrieval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

METHODS

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Chapter 4: Authors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Retrieve Authors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Create Author Tag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Delete Author Tag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Delete Author Tags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Create Comment for Author . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Retrieve Comment for Author . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Delete Author Comment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Chapter 5: Cases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Retrieve Cases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Update Cases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Chapter 6: Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Retrieve Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Chapter 7: Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Retrieve Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Retrieve User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Create User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Update User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Contents

Reset Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Modify Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Chapter 8: Workspaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Retrieve Workspaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Retrieve Workspace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Create Workspace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Update Workspace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Delete Workspace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Create Workspace Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Delete Workspace Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Chapter 9: Imported Posts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Retrieve Posts & Metrics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Chapter 10: Shared Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Retrieve Shared Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Share & Unshare Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Create Shared Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Archive & Unarchive Shared Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Delete Shared Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Chapter 11: Short URLs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Retrieve Short URLs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Retrieve Short URL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Create Short URL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Delete Short URL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Chapter 12: Publish Macros . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Retrieve Publish Macros . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Retrieve Publish Macro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Retrieve Publish Macro Attribute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Create Publish Macro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Delete Publish Macro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Chapter 13: Approval Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Retrieve Approval Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Retrieve Approval Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Create Approval Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Update Approval Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Delete Approval Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Retrieve Approval Rule Criteria . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Update Approval Rule Criteria . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Retrieve Approvers for a Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Update Approvers for a Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Contents

Chapter 14: Social Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Retrieve Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Retrieve Property . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Chapter 15: Create Topic Profile and Retrieving Posts with Keyword Groups . . . . . . . 138
Retrieve Topic Profiles . . . . . . . . . . . . . .
Retrieve Topic Profile . . . . . . . . . . . . . . .
Create Topic Profile . . . . . . . . . . . . . . . .
Update Topic Profile . . . . . . . . . . . . . . .
Delete Topic Profile . . . . . . . . . . . . . . . .
Update Keyword Groups in a Topic Profile
Delete Keyword Groups in a Topic Profile .
Update Source Filters in a Topic Profile . . .
Activate a Topic Profile . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Chapter 16: Keyword Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Retrieve Keyword Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Create Keyword Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Update Keyword Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Chapter 17: Sources and Source Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Retrieve Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Retrieve Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Create Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Update Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Delete Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Retrieve Source Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Retrieve Source Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Create Source Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Update Source Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Delete Source Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Chapter 18: Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Retrieve Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Retrieve Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Chapter 19: Regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Retrieve Regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Retrieve Region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Chapter 20: Media Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Retrieve Media Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Retrieve Media Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Chapter 21: Posts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Contents

Retrieve Posts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Chapter 22: Engage Macros . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Retrieve Macros . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Retrieve Macro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Create Macro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Update Macro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Execute Macro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Delete Macro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Retrieve SalesforceOrgs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Retrieve SalesforceOrg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

GETTING STARTED WITH THE SOCIAL STUDIO API

CHAPTER 1

Introducing Social Studio REST API

In this chapter ...

Available in: All editions.

•

The Social Studio API is a REST-ful web service for retrieving, analyzing, and modifying social media data
contained in your Social Studio Account.

•

Enable API
Applications for your
Organization
Authentication

Clients may use the Social Studio API to extend the functionality of the Social Studio. For example: extract
post data & insights directly from your Social Accounts and Topic Profiles, access post metadata such as
post tags and source tags, and manage the setup and configuration within your Social Studio Organization.
The API may be used to integrate with any internal system, CRM, or Business Intelligence tool. Clients
may use it to create custom internal reporting, to integrate with intranets, and to quickly disseminate
information throughout the organization. Other uses include creating custom reports for clients, enhancing
the value of client applications and services, or to drive web and mobile applications.
• RESTful API using HTTP verbs
• Authenticate using OAuth 2.0
• HTTPS only
• API requests and responses serialized as JSON
• Provides access to Social Studio functionality

1

Introducing Social Studio REST API

Enable API Applications for your Organization

Enable API Applications for your Organization
Before you utilize the Social Studio REST API, you must enable and register your API application:
This step ensures your organization can accept API calls.
1. Log in as a super user or organization administrator to
https://socialstudio.radian6.com/admin#organizationSettings.

2. Navigate to the Admin section and click on Organization Settings.

3. Select the Developers can create API Applications checkbox under the API Applications heading.

2

Introducing Social Studio REST API

Enable API Applications for your Organization

Register an API Application in Social Studio
This step creates a new application for use with Social Studio and provides an application key and secret for use in retrieving an OAuth
access token.
1. Navigate to the Admin section in Social Studio.
2. Click on the API Applications section.
3. Click Add New.

4. Review the Marketing Cloud Social API Usage Agreement and click I Accept the Terms and Conditions.

3

Introducing Social Studio REST API

Enable API Applications for your Organization

5. Enter the details for your new API application: Name Application Description Callback URL

4

Introducing Social Studio REST API

Authentication

6. Click Save.
7. To view the details of your application, find it in the applications list and click on it. A dialog will appear on the left side of your screen
that contains all of your application details.

Authentication
You can receive the client key and secret issued for the application via self-serve by a Social Studio super user or an administration by
logging into socialstudio.radian6.com/admin. When creating the credentials for the application, you must specify the redirect URL for
the application. The authentication server will redirect the user to this URL with an authorization code.

Supported Flows
Social Studio currently supports the following OAuth flows:

5

Introducing Social Studio REST API

Authorization Code

• Authorization (web server flow)
• Implicit grant (client-side applications)
• Resource owner password-based grant (trusted applications)
Authorization Code
Requesting an Access Token (Resource Owner Password)
Make Requests
Refresh the Access Token
Revoking an Access Token

Authorization Code
This authentication method redirects the user to an authorization page, which permits the user to grant authorization to the application
to act. The page displays a login prompt with the message Please log in to grant access to the application. Once the user logs in and grants
access, the page will redirect the user to the application redirect URL as specified when generating their client credentials.
Authorization URL: https://api.socialstudio.radian6.com/login/oauth/authorize

Request
Query String Parameter

Value

client_id

The application client key

response_type

Either one of the following two elements: code - Server-side
applications use this web service flow. After authentication, the
browser redirects back to the application redirect URL with an
authorization code on the query string used to request a refreshable
access token. token - Client-side applications use this implicit
(client-credentials) flow. This process does not store an access
token. Instead, the call returns the token as part of the URL
fragment.

state

A unique value included in the redirect call that maintains the state
between the request and the response

redirect_uri

Response
The call returns the repsonse of this endpoint to the client application be redirecting back to their returned URL with certain query string
parameters set.

6

Introducing Social Studio REST API

Requesting an Access Token (Resource Owner Password)

Web Server Flow
After the user successfully logs in, the call redirects them to the following URL:
{redirectUri}?code={authorizationCode}&scope=OOB&state={state}

*redirectUri* - the call specifies this value when creating the client credentials.
*authorizationCode* - the application can handle the authorizationCode as outlined in the
section *Requesting an Access Token*.
*state* - use thestate value you specified in your requests.
*scope* - at present, we do not support specific scopes, so use the default value of OOB

Requesting an Access Token (Resource Owner Password)
This flow includes implied authorization because the resource owner conducts the call. Use this flow only for highly trusted clients, as
the process exposes the user password to the client. You only need to send the password once to receive a refresh token. Store the
refresh token for further requests.

Request
POST /oauth/token HTTP/1.1
Host: api.socialstudio.radian6.com
Cache-Control: no-cache
Content-Type: application/x-www-form-urlencoded
grant_type=password&client_id={clientKey}&client_secret={clientSecret}&username={username}&password={password}

*authorizationCode - code returned by following the instructions in the *Authorization
Code* section.
*client_id - client key included in client credentials for the application
*client_secret* - client secret included in the client credentials for the application
*username* - username in Social Studio
*password* - password in Social Studio

cURL Example
curl -X POST -H "Cache-Control: no-cache" -H "Content-Type:
application/x-www-form-urlencoded" -d
'grant_type=password&client_id=your_marketing_cloud_api_key&client_secret=your_marketing_cloud_api_secret&username=your_username&password=your_password'
'https://api.socialstudio.radian6.com/oauth/token'

Response
{
"access_token": "bc0fb4f7-2f51-4aa6-9192-f559e481e02f",
"token_type": "Bearer",
"expires_in": 3600,
"refresh_token": "d0e05be9-fb84-4dfb-93a5-8d781024cdc8",

7

Introducing Social Studio REST API

Make Requests

"scope": "oob"
}

*access_token* - value used to make requests (as shown in the *Make Requests* section)
*expiresIn* - number of seconds before the token expires
*refresh_token* - value to save and use to refresh the access token (as shown in the
*Refresh the Access Token* section)

Make Requests
You can use a new API host that supports Oauth:
api.socialstudio.radian6.com

Requests to this URL require only an access token and do not require an auth_token or auth_appkey value.

Request
GET {host}v3/user/me HTTP/1.1
Host: api.socialstudio.radian6.com
Connection: keep-alive
Accept: text/html,application/xhtml+xml,application/json;q=0.9,*/*;q=0.8
Accept-Encoding: gzip,deflate,sdch
Accept-Language: en-US,en;q=0.8
access_token: 5545b2f1-9a8e-4bdd-a2ee-9d0c70f8fb08
HTTP/1.1 200 OK
Server: Apache-Coyote/1.1
Request-ID: IsZ0g0ryksn0Cvk6
Content-Encoding: gzip
Content-Type: application/json
Content-Length: 156
Date: Tue, 18 Jun 2013 19:49:02 GMT
{
"data": [
{
"id": "7914",
"username": "john.doe@domain.com",
"displayName": "John Doe",
"email": "john.doe@domain.com",
"timeZone": "America/Halifax",
"enabled": true,
"orgRoleId": 1,
"languageId": 1,
"createdDate": "2014-10-27T14:41:48Z",
"internalUserAvatarUrl": null,
"userAvatarUrl": null,
"clientId": 1
}
],
"meta": {

8

Introducing Social Studio REST API

Refresh the Access Token

"totalCount": 1
}
}

Alternatively, you can supply the access token using the header (188+):
Authorization: Bearer {access_token}

cURL Example
curl -X GET -H "access_token: your_access_token" -H "Cache-Control: no-cache"
'https://api.socialstudio.radian6.com/v3/users/me'

Refresh the Access Token
The Social Studio API will respond with the following message after token expiration, revocation, or any other issue leading to an invalid
token:
HTTP/1.1 401 Unauthorized
Date: Wed, 04 Nov 2015 18:07:59 GMT
Server: Apache-Coyote/1.1
Content-Type: application/json;charset=UTF-8
Content-Length: 279

{
"error": {
"message": "Validation error",
"statusCode": 401,
"errorCode": "MC-Unknown",
"requestId":"9a135ab7-9e56-49d7-8c1d-7805f2df6ee1"
},
"meta": null
}

An application can wait for this error message and then attempt to refresh the token, or it can use the expires_in time that comes with
the access token to determine when the token needs to be refreshed. The token can be refreshed at any time.
The end point for refreshing an access token is the same as that for requesting an access token, but uses slightly different parameters.
api.socialstudio.radian6.com/oauth/token

Request
POST /oauth/token HTTP/1.1
Host: api.socialstudio.radian6.com
Content-Length: 169
Content-Type: application/x-www-form-urlencoded
Accept: */*
Accept-Encoding: gzip,deflate,sdch
grant_type=refresh_token&refresh_token={refreshToken}&client_id={clientKey}&client_secret={clientSecret}

9

Introducing Social Studio REST API

Revoking an Access Token

In this case, the grant_type is refresh_token and instead of supplying a code the parameter is refresh_token.

Response
If the refresh token has been revoked by the user or has become invalid for some other reason, then the refresh call will fail with the
following error:
HTTP/1.1 400 Bad Request
Date: Wed, 04 Nov 2015 18:12:16 GMT
Server: Apache-Coyote/1.1
Content-Type: application/json;charset=UTF-8
Content-Length: 78
Connection: close

{
"error":"invalid_request",
"error_description":"Invalid refresh token"
}

Revoking an Access Token
The user can revoke the access token and the refresh token using the access_token value.

Request
GET /oauth/revoke?access_token={access_token} HTTP/1.1
Host: api.socialstudio.radian6.com
Accept: */*
Accept-Encoding: gzip,deflate,sdch

Response
HTTP/1.1 200 OK
Server: Apache-Coyote/1.1
Content-Encoding: gzip
Content-Type: text/xml;charset=UTF-8
Content-Length: 31
Date: Wed, 07 Aug 2013 18:29:04 GMT


10

GENERAL DEVELOPER INFO

CHAPTER 2
In this chapter ...
•

Response Headers

Rate Limiting
The Social Studio API will subject users who make too many calls too quickly to rate limiting. This measure
helps to ensure a single misbehaving application cannot produce excessive load and cause a degradation
in performance for other applications.
Rate limiting breaks calls to the API into two types:
Relatively expensive calls that need to scan large indexes can make 700 requests per hour per user. GET
/v3/posts. *Less expensive API calls can make 900 requests per hour per user.

11

Rate Limiting

Response Headers

Response Headers
The Social Studio API sends additional headers containing rate limit information with each response. These headers help track application
usage and quotas.
*X-RateLimit-Limit* - limit for the current endpoint type
*X-RateLimit-Remaining* - number of requests remaining for the current endpoint type
in the current timeframe
*X-RateLimit-Reset* - number of seconds until the limit period expires and the API
resets the limit to the number found in the *X-RateLimit-Limit* header

12

CHAPTER 3

Media Retrieval
To retrieve images and video from the Social Studio API a JSON Web Token must be created and passed
along with the request.
JSON Web Tokens consist of three parts separated by a dot (.), which are the Header, Payload, and
Signature.

Header
The header is a URL-safe Base64 encoding describing the hashing algorithm. In the case of Social Studio
it is:
{
"alg": "HS256",
"typ": "JWT"
}

Payload
The payload contains the claims, whare are also URL-safe Base64 encoded.
{
"request": {
"userId": "2999",
"clientId": "1"
},
"iat": 1458136904,
"client_id": "9283009918837749",
"aud": "http://www.radian6.com",
"sub": "layer7",
"exp": 1489672904
}

{
*userId* - your Social Studio user id
*clientId* - your Social Studio organization id, this can
be found under Organization Settings within Social Studio.

13

Media Retrieval

*iat* - date in epoch seconds the JWT was generated
*client_id* - client of the application that was created
within Social Studio
*exp* - expiration time, in epoch seconds.

Signature
To create the signature, combine the encoded header, encoded payload, your access token, the algorithm
in the header and sign that.

HMACSHA256(
base64URLEncode(header)+"."+
base64URLEncode(payload),
access_token)

Put it all together
The output is three Base64 encoded strings separated by dots: header.payload.signature. When you
make a request that includes images or video specify the JWT as a token query parameter as part of the
URL.

GET /v1/clips/{id}?token="header.payload.signature"

14

METHODS

CHAPTER 4
In this chapter ...
•

Retrieve Authors

•

Create Author Tag

•

Delete Author Tag

•

Delete Author Tags

•

Create Comment for
Author

•

Retrieve Comment
for Author

•

Delete Author
Comment

Authors
The Authors endpoint allows you to get detailed information on an author. You can also apply additional
metadata by adding and managing tags and notes associated with those authors. Use author tags to
identify VIP customers, promoters, or detractors of a brand. Use notes to record additional important
information on an author record.

Retrieve an Author
You can retrieve information on an author using the following call:
GET /v3/authors/{id}

cURL Example
curl -X GET -H "access_token: 0682240d-f531-4dc1-a9a6-c80eba9cb533"
'https://api.socialstudio.radian6.com/v3/authors/36221001'

Retrieve Author Tags
Add author tags using the following call:
POST /v3/authors/{id}/tags

cURL Example
curl -X POST -H "access_token: 0682240d-f531-4dc1-a9a6-c80eba9cb533"
-H "Content-Type: application/json" -d '{
"value":"VIP"
}' 'https://api.socialstudio.radian6.com/v3/authors/36221001/tags'

Delete Author Tags
Delete author tags using the following call:
DELETE /v3/authors/{id}/tags

15

Authors

cURL Example
curl -X DELETE -H "access_token: 0682240d-f531-4dc1-a9a6-c80eba9cb533"
-H "Content-Type: application/json" -d '{
"value":"VIP"
}'
'https://api.socialstudio.radian6.com/v3/authors/36221001/tags/6265'

16

Authors

Retrieve Authors

Retrieve Authors
This method retrieves the specified author.
/v3/authors/{id}

HTTP method
GET

Request Parameters
*id* - string value indicating the author of a post (required)

Request Parameter Example
GET /v3/authors/{id}

Sample Request
GET /v3/authors/{id}

Sample Response
A successful call returns the following response:
{
"data": [
{
"id": "2184",
"title": "R6APITestUser1",
"externalId": "429245766",
"externalLegacyId": null,
"authorFullName": "API 1 APIQE
",
"avatar": "http://pbs.twimg.com/profile_images/1815149549/b-410745animated_dog_normal.jpg",
"authorTags": [
{
"id": "13434",
"value": "Sample tag"
}
],
"authorComments": [
{
"id": "454545",
"value": "Sample note"
}

17

Authors

Create Author Tag

],
"bio": "Sample bio ",
"verified": false,
"authorData": {
"blogId": "62550515"
}
}
],
"meta": {
"totalCount": 1
}
}

*id* - string value indicating author
*title* - string value indicating author title
*externalid* - string value indicating ID for author on external platform
*externalLegacyId* - string value indicating any other external platform identifier for
author
*authorFullName* - string value indicating any available full name for author
*avatar* - string value indicating URL for avatar image file
*authorTags* - array containing ID and value pairs for tags associated with author
*authorComments* - array containing ID and value pairs for comments associated with author
*bio* - string value containing bio information for author from external platform
*verified* - boolean value indicating verified status for Twitter
*authorData* - array containing additional information on author, such as blogID

A call referencing a nonexistent author returns a 404 error.
A call that encounters an internal error while retrieving the author returns a 500 error.

Create Author Tag
This method adds a tag value to an author object within your Social Studio organization. You can add a single tag in a call or pass a array
of multiple tag values
/v3/authors/{authorId}/tags

HTTP Method
POST

Request Parameters
*authorId* - Integer value indicating the ID of the specific author (required)

Request Parameters Example
POST /v3/authors/{authorId}/tags

18

Authors

Create Author Tag

JSON Parameters
*value* - string value including the tag value to apply to the author

Sample Request
The call below passes a single tag to the author.
POST /v3/authors/1/tags
{
"value":"vino"
}

The call below passes an array of tags to the author.
POST /v3/authors/1/tags
[{
"value": "Some Tag Value 1"
},
{
"value": "Some Tag Value 2"
},
{
"value": "Some Tag Value 3"
}]

Sample Response
A successful call returns a 201 code with a Location header for the location of the new tag and an ID value. If you pass an array of tags,
that response will include a Location header and an array of IDs for the tags.
[
{
"id": "154"
},
{
"id": "155"
},
{
"id": "156"
}
]

A call including an invalid JSON object will return a 400 code. Ensure you correctly formed the JSON object.
A call referencing an invalid author ID will return a 404 code. Ensure you referenced the correct author value.
A duplicate tag returns a 409 code. Ensure you include a unique tag value in your call.

19

Authors

Delete Author Tag

Delete Author Tag
This method deletes a tag value for an author object within your Social Studio organization.
/v3/authors/{authorId}/tags/{tagId}

HTTP Method
DELETE

Request Parameters
*authorId* - Integer value indicating the ID of the specific author (required)
*tagId* - Integer value indicating the ID of the specific tag (required)

Request Parameters Example
DELETE /v3/authors/{authorId}/tags/{tagId}

Sample Request
DELETE /v3/authors/12345/tags/123

Sample Response
A successful call returns a 204 code.
A call referencing an invalid author ID or tag ID will return a 404 code. Ensure you referenced the correct values.
A internal error during creation returns a 500 Internal Server Error. Try your create call again at a later time.

Delete Author Tags
This method deletes all tag values associated with an author object within your Social Studio organization.
/v3/authors/{authorId}/tags

HTTP Method
DELETE

20

Authors

Create Comment for Author

Request Parameters
*authorId* - Integer value indicating the ID of the specific author (required)

Request Parameters Example
DELETE /v3/authors/{authorId}/tags

Sample Request
DELETE /v3/authors/12345/tags

Sample Response
A successful call returns a 204 code.
A call that could not remove all tags from an author returns a 400 code.
A call referencing an invalid author ID will return a 404 code. Ensure you referenced the correct author value.
A internal error during creation returns a 500 Internal Server Error. Try your create call again at a later time.

Create Comment for Author
This method creates a comment for the specified author.
/v3/authors/{id}/comments

HTTP Method
POST

Request Parameters
*id* - string value indicating the author of a post (required)

Request Parameters Example
POST /v3/authors/{id}/comments

Sample Request
POST /v3/authors/{id}/comments
{

21

Authors

Retrieve Comment for Author

"value": "i heart talk radio"
}

Sample Response
A successful call returns a 201 code with the applicable Location header.
A call including an invalid JSON object returns a 400 code.
A call including an invalid author returns a 404 code.
A call encountering an internal server error while adding the comment returns a 500 code.

Retrieve Comment for Author
This method returns all comments for a specified author.
/v3/authors/{id}/comments

HTTP Method
GET

Request Parameters
*id* - string value indicating the author of a post (required)
*limit* - integer value indicating number of results to return (defaults to 25). This
method does not return any deleted comments.
*offset* - integer value indicating result to start with (defaults to 0)

Request Parameter Example
GET /v3/authors/{id}/comments

Sample Request
GET /v3/authors/{id}/comments

Sample Request
A successful call returns the following response:
{
"data" : [
{
"id": "2751",
"authorId": 53,

22

Authors

Delete Author Comment

"value": "i heart talk radio",
"deleted": null,
"created":
{
"userId": 26341,
"clientId": 11084,
"name": "APIQECLIENT1USER1",
"date": "2015-07-27T13:53:48Z"
}
}
],
"meta" : {
"totalCount" : 1
}
}

*data* - array of information on comment
*id* - string value identifying comment
*authorId* - string value identifying author of comment
*value* - string value containing text of comment
*deleted* - string value indicating a deleted comment
*created* - array of information about comment creation
*userId* - string value of user ID for comment within system
*clientId* - string value of client ID for comment within system
*name* - string value of comment within system
*date* - timestamp value of creation within system

Sample Response
A call referencing a nonexistent author returns a 404 error.
A call that encounters an internal error while retrieving the author returns a 500 error.

Delete Author Comment
This method deletes a comment from the specified author.
/v3/authors/{id}/comments/{commentId}

HTTP Method
DELETE

Request Parameters
*id* - string value indicating the author of a post (required)
*commentId* - string value indicating the comment to delete (required)

23

Authors

Delete Author Comment

Request Parameters Example
DELETE /v3/authors/{id}/comments/{commentId}

Sample Request
DELETE /v3/authors/{id}/comments/{commentId}

Sample Response
A successful call returns a 204 No Content code.
A call including an invalid author, a previously deleted note, or a nonexistent note returns a 404 code.
A call encountering an internal server error while deleting the comment returns a 500 code.

24

CHAPTER 5
In this chapter ...
•

Retrieve Cases

•

Update Cases

Cases
Cases are opened as a result of Approval Rules within a Workspace. Within Social Studio you may see
cases represented in the Workspace's Tasks page. The Workspace Tasks page displays active cases within
the workspace where the logged in user is the approver and where the approvalstatus is pending. You
may want to use this end-point along with GET /workspaces to build a cross-workspace Tasks page.

25

Cases

Retrieve Cases

Retrieve Cases
This method retrieves a collection of cases.
/v1/cases

HTTP method
GET

Request Parameters
*workspace* - string value indicating ID of workspace
*key* - string value indicating name of key used to filter case (can include multiple
pairs)
*status* - string value indicating status of cases
*active* - string value indicating cases in approval process
*rejected* - string value indicating cases rejected during approvals process
*approved* - string value indicating cases approved during approvals process
*canceled* - string value indicating cases canceled during approvals process due
to another case opening
*producer* - numeric value indicating producer who initiated cases
*approver* - numeric value indicating cases requiring approval from a specified user
*approvalstatus* - string value indicating approval status of cases (requires approver
key as well), can include comma-separated values
*pending* - string value indicating pending cases
*approved* - string value indicating approved cases
*itemtype* - string value indicating cases initiated on a specific item type, can
include comma-separated values
*post* - string value indicating cases initiated by post
*item* - string value indicating cases initiated on a specific item (requires itemtype
key as well)
*trigger* - string value indicating action that initiated case, can include
comma-separated values
*publish* - string value indicating cases triggered by publish (default)
*promotion* - string value indicating cases triggered by promotion
*hydrate* - string value indicating inclusion of additional information on specified
value instead of default value
*approvers* - string value indicating hydration on approver key and value
*producer* - string value indicating hydration on producer key and value
*modifiedby* - string value indicating hyrdration on modifiedby key and value
*include* - string value indicating additional fields to include in response, can
include comma-separated values
*approvers* - array value indicating approvers and statuses associated with case
*progress* - array value indicating current progress step and total number of steps
involved
*sorting* - string value indicating sorting for response results
*updated* - string value indicating most recent update (status change or approver
action)
*created* - string value indicating most recently created cases (case first moves

26

Cases

Retrieve Cases

to active status)
*direction* - string value indicating direction of response results
*asc* - string value indicating ascending order of response results
*desc* - string value indicating descending order of response results
*perpage* - numeric value indicating number of response results to return per page
*page* - numeric value indicating page number to start displaying results
*value* - string value indicating value of key used to filter case (can include multiple
pairs)

Request Parameter Example
GET /v1/cases?workspace=value&key1=value1&…keyN=valueN

Sample Request - Case by ID
GET /v1/cases/95b75fac-0453-11e3-8d6f-168170973bd

Sample Response - Case by ID
A successful call returns the following response:
{
"status": true,
"response": {
"id": "95b75fac-0453-11e3-8d6f-168170973bd",
"created": "2013-10-30 16:41:12",
"updated": "2013-10-30 18:41:12",
"status": "active",
"itemtype": "post",
"item": "00004b3f-f0f0-47b3-a100-d3a2367fb440",
"producer": 456,
"modifiedby": 789,
"trigger": "publish"
},
"meta": []
}

Sample Request - Case by ID with includes
GET /v1/cases/95b75fac-0453-11e3-8d6f-168170973bd?include=progress,approvers

Sample Response - Case by ID with includes
A successful call returns the following response:
{
"status": true,
"response": {
"id": "95b75fac-0453-11e3-8d6f-168170973bd",

27

Cases

Retrieve Cases

"created": "2013-10-30 16:41:12",
"updated": "2013-10-30 18:41:12",
"status": "active",
"itemtype": "post",
"item": "00004b3f-f0f0-47b3-a100-d3a2367fb440",
"producer": 456,
"modifiedby": 789,
"trigger": "publish",
"approvers": [
{
"id": 123,
"approvalstatus": "pending",
"completed": "1970-01-01 00:00:00"
}
],
"progress": {
"step" : "2",
"total_steps" : "10"
}
},
"meta": []
}

Sample Request - Case by ID with hydration
GET
/v1/cases/95b75fac-0453-11e3-8d6f-168170973bd?include=progress,approvers&hydrate=approvers,producer,modifiedby

Sample Response - Case by ID with hydration
A successful call returns the following response:
{
"status": true,
"response": {
"id": "95b75fac-0453-11e3-8d6f-168170973bd",
"created": "2013-10-30 16:41:12",
"updated": "2013-10-30 18:41:12",
"status": "active",
"itemtype": "post",
"item": "00004b3f-f0f0-47b3-a100-d3a2367fb440",
"producer": {
"id": "456",
"email": "myuser@domain.com",
"title": "My User",
"avatar_url":
"http://socialstudio.s3.amazonaws.com/avatars/bde3c2170bf9bbeaf3038f78b042cd10",
"timezone": "America/New_York",
"enabled": false,
"updated": "2014-01-21T21:35:45+0000",
"organization_id": "10567",
"roles": [

28

Cases

Retrieve Cases

"ROLE_ORGANIZATION_SUPER_USER.10567"
]
},
"modifiedby": {
"id": "789",
"email": "anotheruser@domain.com",
"title": "Another User",
"avatar_url":
"http://socialstudio.s3.amazonaws.com/avatars/aae3c2170bf9bbeaf3038f78b042cd10",
"timezone": "America/New_York",
"enabled": false,
"updated": "2014-01-21T21:35:45+0000",
"organization_id": "10567",
"roles": [
"ROLE_ORGANIZATION_SUPER_USER.10567"
]
},
"trigger": "publish",
"approvers": [
{
"id": "123",
"approvalstatus": "pending",
"completed": "1970-01-01 00:00:00",
"email": "approveruser@domain.com",
"title": "Approver User",
"avatar_url":
"http://socialstudio.s3.amazonaws.com/avatars/cce3c2170bf9bbeaf3038f78b042cd10",
"timezone": "America/New_York",
"enabled": false,
"updated": "2014-01-21T21:35:45+0000",
"organization_id": 10567,
"roles": [
"ROLE_ORGANIZATION_SUPER_USER.10567"
]
}
],
"progress": {
"step": "0",
"total_steps": "1"
}
},
"meta": []
}

Sample Request - Cases produced by workspace user
GET /v1/cases?workspace=00004b3f-f0f0-47b3-a100-d3a2367fb440&producer=456

29

Cases

Retrieve Cases

Sample Response - Cases produced by workspace user
A successful call returns the following response:
{
"status": true,
"response": [
{
"id": "95b75fac-0453-11e3-8d6f-168170973bd",
"created": "2013-10-30 16:41:12",
"updated": "2013-10-30 18:41:12",
"status": "active",
"itemtype": "post",
"item": "00004b3f-f0f0-47b3-a100-d3a2367fb440",
"producer": 456,
"modifiedby": 789,
"trigger": "publish"
} ],
"meta": {
"total": 1,
"page": 1,
"perpage": 10,
"current":
"https://api.com/v1/cases?producer=456&workspace=00004b3f-f0f0-47b3-a100-d3a2367fb440&page=1",
"prev": "",
"next": ""
}
}

Sample Request - Case awaiting approval from workspace user
GET /v1/cases?workspace=00004b3f-f0f0-47b3-a100-d3a2367fb440&approver=123

Sample Response - Case awaiting approval from workspace user
A successful call returns the following response:
{
"status": true,
"response": [
{
"id": "95b75fac-0453-11e3-8d6f-168170973bd",
"created": "2013-10-30 16:41:12",
"updated": "2013-10-30 18:41:12",
"status": "active",
"itemtype": "post",
"item": "00004b3f-f0f0-47b3-a100-d3a2367fb440",
"producer": 456,
"modifiedby": 789,
"trigger": "publish"
}
],

30

Cases

Retrieve Cases

"meta": {
"total": 1,
"page": 1,
"perpage": 10,
"current":
"https://api.com/v1/cases?approver=123&workspace=00004b3f-f0f0-47b3-a100-d3a2367fb440&page=1",
"prev": "",
"next": ""
}
}

Sample Request - Case with information on a post
GET
/v1/cases?workspace=00004b3f-f0f0-47b3-a100-d3a2367fb440&itemtype=post&itemid=00004b3f-f0f0-47b3-a100-d3a2367fb440

Sample Response - Case with information on a post
A successful call returns the following response:
{
"status": true,
"response": [
{
"id": "95b75fac-0453-11e3-8d6f-168170973bd",
"created": "2013-10-30 16:41:12",
"updated": "2013-10-30 18:41:12",
"status": "active",
"itemtype": "post",
"item": "00004b3f-f0f0-47b3-a100-d3a2367fb440",
"producer": 456,
"modifiedby": 789,
"trigger": "publish"
}
],
"meta": {
"total": 1,
"page": 1,
"perpage": 10,
"current":
"https://api.com/v1/cases?workspace=00004b3f-f0f0-47b3-a100-d3a2367fb440&itemtype=post&itemid=00004b3f-f0f0-47b3-a100-d3a2367fb440&page=1",
"prev": "",
"next": ""
}
}

31

Cases

Retrieve Cases

Error - Invalid Filter
An invalid filter returns the following response:
{
"status": false,
"response": {
"errors": [
{
"code": "error.bad_request",
"message": "{1st validation error}, ..., {nth validation error}"
}
]
},
"meta": []
}

- workspace value not provided - "Workspace value cannot be blank, Workspace value cannot
be null"
- workspace value empty - "Workspace value cannot be blank"
- workspace value does not incldue precisely 36 characters - "Invalid value for workspace"
- page value less than or equal to 0 - "This value should be greater than 0."
- page value exceeds last page containing items "The page number is exceeding the maximum
allowed number."
- perpage value less than or equal to 0 - "This value should be greater than 0."
- approvalstatus value does not include a specified approver - "Invalid approver supplied"
- approvalstatus value includes unsupported values or no value - "One or more of the given
values is invalid."
- itemtype value includes multiple comma-separated values and item includes a value "Invalid itemtype passed. Should be exactly one."
- trigger value included unsupported values or an empty value - "One or more of the given
values is invalid."

Error - Insufficient Permissions
A request with insufficient permissions returns the following response:
{
"status": false,
"response": {
"errors": [
{
"code": "error.forbidden",
"message": "..."
}
]
},
"meta": []
}

* **workspace** value includes a workspace user cannot view - "Permission denied on the passed workspace"

32

Cases

Update Cases

Update Cases
This method allows approvers to update the status of a case.
/v1/cases

HTTP method
PATCH

Request Parameters
*id* - string value indicating ID of case (required)

Request Parameter Example
PATCH /v1/cases/{id}

JSON Parameters
*approvalaction* - string value indicating approval action to take on case (required)
*approve* - string value indicating approval of case
*reject* - string value indicating rejection of case
*message* - optional message to include with approval action

Sample Request
PATCH /v1/cases/95b75fac-0453-11e3-8d6f-168170973bd
{"approvalaction": "approve", "message": "good"}

Sample Response
{
"status": true,
"response": true,
"meta": []
}

33

Cases

Update Cases

Error - Invalid Parameter Supplied
An invalid parameter returns the following response:
{
"status": false,
"response": {
"errors": [
{
"code": "error.bad_request",
"message": "..."
}
]
},
"meta": []
}

- approvalaction value not present or includes unsupported value - "An invalid
parameter/value was supplied"
- id value does not include precisely 36 characters - "An invalid parameter/value was
supplied"
- Submitting an approval on a case that does not include status with an active value "Case has already been closed"
- Submitting an approval without a pending approver status - "Submission already received"

Error - Not able to submit an approval
{
"status": false,
"response": {
"errors": [
{
"code": "error.forbidden",
"message": "Unauthorized to submit approval"
}
]
},
"meta": []
}

34

CHAPTER 6
In this chapter ...
•

Clients
Use the Clients endpoint to retrieve basic information about the Social Studio organization (such as org
name, ID, timezone, and language).

Retrieve Clients

Retrieve Client Information
Retrieve client information using the following call:
GET /v3/clients

cURL Example
curl -X GET -H "access_token: 82200099-7799-4023-b76d-11bb7c941bf1"
'https://api.socialstudio.radian6.com/v3/clients'

35

Clients

Retrieve Clients

Retrieve Clients
This method retrieves the Social Studio organization for your company. At this time, this call returns only the client for the authenticated
user.
/v3/clients

HTTP method
GET

Request Parameters
None

Request Parameter Example
GET /v3/clients

Sample Request
GET /v3/clients

Sample Response
{
"data": [
{
"id": "1",
"title": "Radian6 Technologies",
"email": null,
"timeZone": "America/Halifax",
"languageId": 1,
"sessionTimeoutMillis": 28800000,
"aviaryEnabled": false,
"apiSelfServeEnabled": true
}
],
"meta": {
"totalCount": 1
}
}

*id* - integer value identifying organization
*title* - string value for name of organization
*email* - string value for email address associated with organization

36

Clients

Retrieve Clients

*timeZone* - string value for time zone associated with organization
*languageId* - integer value indicating language associated with organization
*sessionTimeoutMillis* - integer value indication number of milliseconds associated with
timeout value for organization
*aviaryEnabled* - boolean value indicating whether organization can use aviary
*apiSelfServeEnabled* - boolean value indicating organization access to API self-service
features
*bitlyEnabled* - boolean value indicating whether Bitly is enabled

37

CHAPTER 7
In this chapter ...
•

Retrieve Users

•

Retrieve User

•

Create User

•

Update User

•

Reset Password

•

Modify Password

Users
Use the Users endpoint to manage basic aspects of Social Studio user accounts.

Retrieve a User
GET /v3/users/{id}

cURL Example
curl -X GET -H "access_token: 513e6576-218d-4a9e-b7cc-ac4ebf45fd1e"
'https://api.socialstudio.radian6.com/v3/users/me'

Create a User
POST /v3/users

cURL Example
curl -X POST -H "access_token: 513e6576-218d-4a9e-b7cc-ac4ebf45fd1e"
-H "Content-Type: application/json" -d ' {
"title": "API User",
"username": "APIUser",
"displayName": "API User",
"email": "email@salesforce.com",
"timeZone": "Europe/London",
"enabled": true,
"avatarURL": null,
"userRoleId": 6,
"orgRoleId": 1,
"languageId": 1,
"clientId": 1
}' 'https://api.socialstudio.radian6.com/v3/users'

38

Users

Retrieve Users

Retrieve Users
This method retrieves information for all users within an account
/v3/users

HTTP Method
GET

Request Parameters
None

Query Parameters
*q* - string value including characters to search for in title (minimum of 3 characters)
*enabled* - boolean value indicating whether to retrieve only active users
*true* - string value indicating return only active users
*false* - string value indicating return all users
*limit* - integer value indicating number of results to return (defaults to 100,000)
*offset* - integer value indicating result to start with (defaults to 0)

Sample Request
GET /v3/users

Sample Response
A successful call returns the following response:
{
"data": [
{
"id": "3339",
"title": "Admin",
"username": "admin",
"displayName": "Admin",
"email": "testuser@example.com",
"timeZone": "America/Goose_Bay",
"enabled": true,
"orgRoleId": 1,
"languageId": 1,
"createdDate": "2014-05-09T03:00:00Z",
"internalUserAvatarUrl": null,
"userAvatarUrl": null,
"clientId": 1
},
…

39

Users

Retrieve User

],
"meta": {
"totalCount" : 52
}
}

*id* - integer value indicating unique ID for user
*title* - string value including name fo users
*username* - string value including network username for user
*email* - string value including email address for user
*timeZone* - string value indicating location for user
*enabled* - boolean value indicating user status
*true* - string value indicating enabled
*false* - string value indicating disabled user
*orgRoleId* - integer value indicating role for user within organization
*languageId* - integer value indicating language used by user
*createdDate* - timestamp value indicating when system created user
*internalUserAvatarUrl* - string value indicating location of avatar image file for internal
use
*userAvatarUrl* - string value indicating location of avatar image file
*clientId* - integer value indicating client ID for specific user

Retrieve User
This method retrieves information for a specified user within an account
/v3/users/{id}

HTTP Method
GET

Request Parameters
*id* - integer value indicating unique ID for user (you may also use the *me* shorthand
in place of this value)

Sample Request
GET /v3/users/{id}

Sample Response
A successful call returns the following response:
{
"data": [
{

40

Users

Create User

"id": "3339",
"title": "Admin",
"username": "admin",
"displayName": "Admin",
"email": "testuser@example.com",
"timeZone": "America/Goose_Bay",
"enabled": true,
"orgRoleId": 1,
"languageId": 1,
"createdDate": "2014-05-09T03:00:00Z",
"internalUserAvatarUrl": null,
"userAvatarUrl": null,
"clientId": 1
},
…
],
"meta": {
"totalCount" : 1
}
}

*id* - integer value indicating unique ID for user
*title* - string value including name fo users
*username* - string value including network username for user
*email* - string value including email address for user
*timeZone* - string value indicating location for user
*enabled* - boolean value indicating user status
*true* - string value indicating enabled
*false* - string value indicating disabled user
*orgRoleId* - integer value indicating role for user within organization
*languageId* - integer value indicating language used by user
*createdDate* - timestamp value indicating when system created user
*internalUserAvatarUrl* - string value indicating location of avatar image file for internal
use
*userAvatarUrl* - string value indicating location of avatar image file
*clientId* - integer value indicating client ID for specific user

Create User
This method creates a new user within a Social Studio tenant.
/v3/users

HTTP Method
POST

Request Parameters
None

41

Users

Create User

JSON Parameters
*username* - string value including network username for user (required)
*displayName* - string value displaying user name (required)
*email* - string value indicating email address for user (required)
*timeZone* - string value indicating location for user (required)
*enabled* - boolean value indicating user status (required)
*true* - string value indicating enabled (required)
*false* - string value indicating disabled user (required)
*orgRoleId* - integer value indicating role for user within organization (required)
*1* - org_super_user
*2* - org_full_user
*3* - org_basic_user
*7* - org_admin_only
*internalUserAvatarUrl* - string value indicating location of avatar image file for internal
use
*userAvatarUrl* - string value indicating location of avatar image file
*languageId* - integer value indicating language used by user

Request Parameter Example
POST /v3/users

Sample Request
POST /v3/users
{
"username": "Matt.Jones@example.com",
"displayName": "Matt Jones",
"email": "Matt.Jones@example.com",
"timeZone": "Europe/London",
"enabled": true,
"avatarURL":
"http://a0.twimg.com/profile_images/1284202467/laptop-vector-model-122171296611479Nq0_normal.png",
"languageId": 1,
"internalUserAvatarUrl":
"http://socialstudio.s3.amazonaws.com/avatars/ad816b59936d93dc3ec36a43e15cbb8c"
}

Sample Response
A successful call returns a 201 code, indicating a successful creation.
A internal server error occuring during the call returns a 500 code. Try your call again later.

42

Users

Update User

Update User
This method retrieves information for a specified user within a Social Studio tenant.
/v3/users/{id}

HTTP Method
PUT

Request Parameters
*id* - integer value indicating unique ID for user (you may also use the *me* shorthand
in place of this value)

JSON Parameters
*username* - string value including network username for user (required)
*displayName* - string value displaying user name (required)
*email* - string value indicating email address for user (required)
*timeZone* - string value indicating location for user (required)
*enabled* - boolean value indicating user status (required)
*true* - string value indicating enabled (required)
*false* - string value indicating disabled user (required)
*orgRoleId* - integer value indicating role for user within organization (required)
*1* - org_super_user
*2* - org_full_user
*3* - org_basic_user
*7* - org_admin_only
*internalUserAvatarUrl* - string value indicating location of avatar image file for internal
use
*userAvatarUrl* - string value indicating location of avatar image file
*languageId* - integer value indicating language used by user

Request Parameter Example
PUT /v3/users/{id}

Sample Request
PUT /v3/users/{id}
{
"username": "Matt.Jones@example.com",
"displayName": "Matt Jones",
"email": "Matt.Jones@example.com",
"timeZone": "Europe/London",

43

Users

Reset Password

"enabled": true,
"avatarURL":
"http://a0.twimg.com/profile_images/1284202467/laptop-vector-model-122171296611479Nq0_normal.png",
"languageId": 1,
"internalUserAvatarUrl":
"http://socialstudio.s3.amazonaws.com/avatars/ad816b59936d93dc3ec36a43e15cbb8c"
}

Sample Response
A successful call returns a 204 No Content code, indicating a successful update.
A call referencing an invalid ID returns a 404 Not Found code. Ensure your call uses the correct ID.
A internal server error occuring during the call returns a 500 code. Try your call again later.

Reset Password
This method resets the password for an internal user account. A successful call also sends an email message (from support@radian6.com)
containing a link the user can click to set a new password value. This call requires administrative privileges.
/v3/users/{userId}/password?action=reset

HTTP Method
POST

Request Parameters
*userId* - integer value indicating unique ID for user (also accepts me shorthard)

Request Parameters Example
POST /v3/users/{id}/password?action=reset

Sample Request
POST /v3/users/12345/password?action=reset

Sample Response
A successful call returns a 204 No Content code, indicating a successful update.
A call referencing an invalid ID returns a 404 Not Found code. Ensure your call uses the correct ID.
A internal server error occurring during the call returns a 500 code. Try your call again later.

44

Users

Modify Password

Modify Password
This method triggers a password reset operation for a user
/users/{id}/password

HTTP Method
POST

Request Parameters
None

Sample Request
POST /users/1/password?action=change

45

CHAPTER 8
In this chapter ...
•

Retrieve Workspaces

•

Retrieve Workspace

•

Create Workspace

•

Update Workspace

•

Delete Workspace

•

Create Workspace
Resources

•

Delete Workspace
Resources

Workspaces
Workspaces collect resources to support multiple social teams across a brand or regions. Workspaces
also support collaboration with agencies while controlling application access. This section helps you
create a workspace and add resources.

Get Workspaces
Before you create a new workspace, perform a retrieve on your existing workspaces to ensure one does
not already exist that would fit your needs:
GET /v1/workspaces

cURL Example
curl -X GET -H "access_token: ce5c9c9f-470b-4efc-8254-db8649ed77bd"
-H "Content-Type: application/json"
'https://api.socialstudio.radian6.com/v1/workspaces'

Create Workspaces
Add a new workspace using the following call:
POST /v1/workspaces

cURL Examples
curl -X POST -H "access_token: ce5c9c9f-470b-4efc-8254-db8649ed77bd"
-H "Content-Type: application/json" -d '{
"name": "Workspace Name",
"description": "This workspace is for Campaign X",
"logo": "/Pictures/workspace logo.png"
}' 'https://api.socialstudio.radian6.com/v1/workspaces'

46

Workspaces

Add a User to the Workspace
Add a user with the following call:
POST /v1/workspaceresources

cURL Examples
curl -X POST -H "access_token: your_access_token" -H "Content-Type:
application/json" -d '{
"workspace_id": "b8e4c9c4-9e3c-411f-ae80-7c2b3d6e2ab0",
"resource_type": "user",
"resource_id": "79799125",
"access": "contributor"
}' 'https://api.socialstudio.radian6.com/v1/workspaces'

47

Workspaces

Retrieve Workspaces

Retrieve Workspaces
This method retrieves a paginated list of workspaces within the Social Studio organization.
/v1/workspaces

HTTP Method
GET

Request Parameters
*page* - integer value indicating which page to display from retrieved data (default of
1)
*perpage* - integer value indicating how many results to include in a page (value must
be greater than 1 and not exceed 25, default of 10)
*search* - string value indicating which characters to search for at start of workspace
name (only at beginning, not within name strings)
*orderBy* - string value indicating order of returned results:
*name* - name of workspace (default)
*updated* - last modified timestamp
*order* - string value indicating display direction for retrieved content:
*desc* - descending order
*asc* - ascending order (default)
*user* - string value identifying workspace user. This parameter defaults to *default*
value. The call ignores other values and returns an error for non-admin users.
*isMember* - boolean value that pairs with *user* parameter to return on workspaces with
an assigned role for the user.
*visibility* - string value indicating whether a workspace appears to all users:
*private* - does not appear (default)
*public* - does appear
*include* - comma-separated string values of additional information to include:
*permissions* - string value containing user permissions for the workspace
*defaultPublishProfile* - string value of default publish profile for workspace
*view* - can view social assets and posts
*edit_content* - same as *view* and can create content (such as posts)
*admin* - same as *edit_content* and can perform admin actions on workspace
*delete* - can delete workspace
*membercount* - string value containing total number of users for workspace
*socialassetcount* - string value containing total number of social assets for workspace
*engage* - string value containing user engage permissions

Request Parameter Example
GET /v1/workspaces

48

Workspaces

Retrieve Workspaces

Sample Request
The call below retrieves the workplaces within an account:
GET /v1/workspaces?visibility=public&search=salesforce&include=permissions,membercount

Sample Response
A successful call returns the following response:
{
"status": true,
"response": [
{
"name": "workspace A",
"id": "46e66860-25fe-11e3-b1a1-168170973bd5",
"visibility": "public",
"logo": "a_logo.png",
"description": "A great workspace",
"group_id": "123"
},
{
"name": "Workspace B",
"id": "46f96860-25fe-11e3-b1a1-168170973bd5",
"visibility": "public",
"logo": "b_logo.png",
"description": "B successful workspace",
"group_id": "234"
}
],
"meta": {
"total": 400,
"page": 2
"perpage": 2,
"current": "{HOST}/v1/workspaces?page=2&perpage=2&visibility=public",
"prev": "{HOST}/v1/workspaces?page=1&perpage=2&visibility=public",
"next": "{HOST}/v1/workspaces?page=3&perpage=2&visibility=public"
}
}

Error Responses
A call finding no workspaces returns the following response:
{
"status": true,
"response": [],
"meta": {
"total": 0,
"page": 1,
"perpage": 10,

49

Workspaces

Retrieve Workspace

"current": "{HOST}/v1/workspaces?page=1&perpage=10&visibility=public",
"prev": "",
"next": ""
}
}

A call including a bad argument returns the following response:
{
"status": false,
"response": {
"errors": [
{
"code": "error.bad_request",
"message": ""
}
]
},
"meta": []
}

*status* - string value indicating success of call
*response* - array of information indicating retrieval of workspaces
*name* - string value including name of workspace
*id* - string value of retrieved workspace
*visibility* - string value indicating public or private workspace
*logo* - string value including URL of logo image file
*description* - string value including description of workspace
*group_id* - reserved for internal use

Retrieve Workspace
This method retrieves a single workspace within the Social Studio organization.
/v1/workspaces/{id}

HTTP Method
GET

Request Parameters
*id* - string value identifying the workspace to retrieve

Request Parameter Example
GET /v1/workspaces/{id}

50

Workspaces

Retrieve Workspace

Query Parameters
*include* - comma-separated string values of additional information to include:
*permissions* - string value containing user permissions for the workspace
*defaultPublishProfile* - string value of default publish profile for workspace
*view* - can view social assets and posts
*edit_content* - same as *view* and can create content (such as posts)
*admin* - same as *edit_content* and can perform admin actions on workspace
*delete* - can delete workspace
*membercount* - integer value including number of workspace members
*socialassetcount* - integer value including number of workspace members
*engage* - string value containing user engage permissions

Sample Request
The call below retrieves the specified workplace:
GET /v1/workspaces/46e66860-25fe-11e3-b1a1-168170973bd5?include=permissions,membercount

Sample Response
A successful call returns the following response:
{
"status": true,
"response": {
"name": "A new workspace for the system",
"id": "46e66860-25fe-11e3-b1a1-168170973bd5",
"visibility": "private",
"logo": "workspace_logo.png",
"description": "A brand new workspace!",
"group_id": "123"
},
"meta": []
}

A call returning information on a private workspace the user cannot access returns the following response:
{
"status": true,
"response": {
"name": "PRIVATE WORKSPACE",
"id": "46e66860-25fe-11e3-b1a1-168170973bd5",
"visibility": "private"
},
"meta": []
}

A call including additional information returns the following response:
{
"status": true,
"response": {

51

Workspaces

Retrieve Workspace

"id": "46e66860-25fe-11e3-b1a1-168170973bd5",
"visibility": "public",
"name": "A new workspace for the system",
"logo": "",
"description": "",
"group_id": "123",
"permissions": [
"view",
"edit_content",
"admin",
"delete"
],
"membercount": 100,
"socialassetcount": 50,
"engage": [
"view",
"edit"
]
},
"meta": []
}

Error Responses
A call referencing an invalid workspace returns the following response:
{
"status": false,
"response": {
"errors": [
{
"code": "error.not_found",
"message": ""
}
]
},
"meta": []
}

A call including an invalid ID returns the following response:
{
"status": false,
"response": {
"errors": [
{
"code": "error.bad_request",
"message": ""
}
]
},

52

Workspaces

Retrieve Workspace

"meta": []
}
{
"status": true,
"response": {
"id": "46e66860-25fe-11e3-b1a1-168170973bd5",
"visibility": "public",
"name": "A new workspace for the system",
"logo": "",
"description": "",
"group_id": "123",
"permissions": [
"view",
"edit_content",
"admin",
"delete"
],
"membercount": 100,
"socialassetcount": 50,
"engage": [
"view",
"edit"
]
},
"meta": []
}

*status* - string value indicating success of call
*response* - array of information regarding retrieval of workspace
*id* - string value of retrieved workspace
*visibility* - string value indicating public or private workspace
*name* - string value including name of workspace
*logo* - string value including URL of logo image file
*description* - string value including description of workspace
*group_id* - string value including ID of associated group
*permissions* - array of string values indicating permissions associated with workspace
*view*
*edit_content*
*admin*
*delete*
*membercount* - integer value including number of worksapce members
*socialassetcount* - integer value including number of worksapce members
*engage* - array of actions associated with engage functions in workspace
*view*
*"edit*

53

Workspaces

Create Workspace

Create Workspace
This method creates a workspace within a Social Studio organization.
/v1/workspaces

HTTP Method
POST

Request Parameters
*name* - string value containing name of new workspace (required). This value includes a
maximum of 255 characters. The call removes leading and trailing whitespaces. The call
replaces multiple consecutive whitespaces with a single whitespace.
*visibility* - string value indicating whether a workspace appears to all users:
*private* - does not appear (default)
*public* - does appear
*description* - string value containing text describing the new workspace (defaults to
empty string)
*logo* - string value indicating the location of a workspace image file (defaults to empty
string)

Request Parameter Example
POST /v1/workspaces

Sample Request
The call below creates a new piece of shared content with the specified message:
POST -d "name=A new workspace for the system" -d "visibility=private" -d
"logo=workspace_logo.png" -d "description=A brand new workspace." {HOST}/v1/workspaces

Sample Response
A successful call returns the following response:
{
"status": true,
"response": {
"id": "95b75fac-0453-11e3-8d6f-168170973bd5"
},
"meta": []
}

54

Workspaces

Update Workspace

Error Responses
An unsuccessful call due to a duplicate name returns the following response:
{
"status": false,
"response": {
"errors": [
{
"code": "error.conflict",
"message": ""
}
]
},
"meta": []
}

An unsuccessful call due to a bad parameter returns the following response:
{
"status": false,
"response": {
"errors": [
{
"code": "error.bad_request",
"message": ""
}
]
},
"meta": []
}

*status* - string value indicating success of call
*response* - string value indicating creation of workspace
*id* - string value indicating ID of newly created workspace

Update Workspace
This method updates a workspace within a Social Studio organization.
/v1/workspaces

HTTP Method
PATCH

Request Parameters
*id* - string value containing the ID value for the workspace (required)

55

Workspaces

Update Workspace

Request Parameter Example
PATCH /v1/workspaces/{id}

Query Parameters
*name* - string value containing name of new workspace. This value includes a maximum of
255 characters. The call removes leading and trailing whitespaces. The call replaces
multiple consecutive whitespaces with a single whitespace.
*visibility* - string value indicating whether a workspace appears to all users:
*private* - does not appear (default)
*public* - does appear
*description* - string value containing text describing the new workspace (defaults to
empty string)
*logo* - string value indicating the location of a workspace image file (defaults to empty
string)

Sample Request
The call below creates a new piece of shared content with the specified message:
PATCH -d "visibility=private" {HOST}/v1/workspaces/46e66860-25fe-11e3-b1a1-168170973bd5

Sample Response
A successful call returns the following response:
{
"status": true,
"response": true,
"meta": []
}

Error Responses
An call referencing a nonexistent workspace returns the following response:
{
"status": false,
"response": {
"errors": [
{
"code": "error.not.found",
"message": ""
}
]
},
"meta": []
}

56

Workspaces

Delete Workspace

An unsuccessful call due to insufficient permissions returns the following response:
{
"status": false,
"response": {
"errors": [
{
"code": "error.forbidden",
"message": ""
}
]
},
"meta": []
}

*status* - string value indicating success of call
*response* - string value indicating updating of workspace

Delete Workspace
This method deletes a workspace within the Social Studio organization. This process results in the loss of any scheduled posts.
/v1/workspaces/{id}

HTTP Method
DELETE

Request Parameters
*id* - string value containing the ID value for the workspace

Request Parameter Example
DELETE /v1/workspaces/{id}

Sample Request
The call below deletes the workspace and all associated content.
DELETE {HOST}/v1/workspaces/46e66860-25fe-11e3-b1a1-168170973bd5

57

Workspaces

Delete Workspace

Sample Response
A successful call returns the following response:
{
"status": true,
"response": true,
"meta": []
}

Error Responses
An call referencing a nonexistent workspace returns the following response:
{
"status": false,
"response": {
"errors": [
{
"code": "error.not.found",
"message": ""
}
]
},
"meta": []
}

An unsuccessful call due to a bad parameter returns the following response:
{
"status": false,
"response": {
"errors": [
{
"code": "error.bad_request",
"message": ""
}
]
},
"meta": []
}

An unsuccessful call due to insufficient permissions returns the following response:
{
"status": false,
"response": {
"errors": [
{
"code": "error.forbidden",
"message": ""
}
]
},

58

Workspaces

Create Workspace Resources

"meta": []
}

*status* - string value indicating success of call
*response* - string value indicating deletion of workspace

Create Workspace Resources
This method adds an existing resource to a workspace
/v1/workspaceresources

HTTP Method
POST

Request Parameters
None

Request Parameter Example
POST /v1/workspaceresources

JSON Parameters
Each JSON payload includes the resource type:
*workspace_id* - string value identifying owner of workspace resources (required)
*resource_type* - string value indicating type of workspace resource created by the call:
*topic_profile*
*engage_macro*
*template*
*social_property*
*user*
*publish_macro*
*resource_id* - string value containing identifier for the workspace resource
*access* - string value indicating user's workspace permission (required with the user
resource_type)
*limited_member*
*contributor*
*admin*

59

Workspaces

Delete Workspace Resources

Sample Request
The call below creates a new piece of shared content with the specified message:
POST
/v1/workspaceresources
{
"workspace_id": "44dfccf0-ed00-4988-a256-0913281dcb89",
"resource_type": "topic_profile",
"resource_id": "19212"
}

Sample Response
A successful call returns the following response:
{
"status": true,
"response": {
"resource_type": "topic_profile",
"resource_id": "19212",
"workspace_group_id": "8152"
},
"meta": []
}

*status* - string value indicating success of call
*response* - string value indicating creation of workspace resource
*resource_type* - string value indicating type of workspace resource created by the
call
*resource_id* - string value containing identifier for the workspace resource
*workspace_group_id* - reserved for internal use

Delete Workspace Resources
This method removes a resource from a workspace. This process does not delete the resource from the Social Studio organization.
/v1/workspaceresources

HTTP Method
DELETE

Request Parameters
None

60

Workspaces

Delete Workspace Resources

Request Parameter Example
DELETE /v1/workspaceresources

JSON Parameters
Each JSON payload includes information on the shared content:
*workspace_id* - string value identifying owner of workspace resources (required).
*resource_type* - string value indicating type of workspace resource created by the call.
*resource_id* - string value containing identifier for the workspace resource.

Sample Request
The call below creates a new piece of shared content with the specified message:
DELETE /v1/workspaceresources
{
"workspace_id": "44dfccf0-ed00-4988-a256-0913281dcb89",
"resource_type": "topic_profile",
"resource_id": "19212"
}

Sample Response
A successful call returns the following response:
{
"status": true,
"response": {
"resource_type": "topic_profile",
"resource_id": "19212",
"workspace_group_id": "8152"
},
"meta": []
}

*status* - string value indicating success of call
*response* - string value indicating deletion of workspace resource
*resource_type* - string value indicating type of workspace resource created by the
call
*resource_id* - string value containing identifier for the workspace resource
*workspace_group_id* - reserved for internal use

61

CHAPTER 9
In this chapter ...
•

Retrieve Posts &
Metrics

Imported Posts
Use this endpoint to retrieve all brand posts and associated metrics. These posts could include any posts
created within Social Studio or imported to Social Studio after posting on the social network itself. Make
sure to include the specific metric parameters you want returned for the posts.

Retrieve the Number of Comments on Posts
Retrieve the number of comments on a post using the following call:
POST /v1/importedposts

cURL Example
curl -X POST -H "access_token: your_access_token" -H "Content-Type:
application/json"
'https://api.socialstudio.radian6.com/v1/importedposts?startDate=1136500800&endDate=1437105599&metrics=comments'

62

Imported Posts

Retrieve Posts & Metrics

Retrieve Posts & Metrics
This method retrieves posts and their metrics imported to a workspace.
/v1/importedposts

HTTP Method
GET

Request Parameters
None

Query Parameters
*workspace* - integer value indicating the workgroup
*startDate* - date value indicating the start date from which to retrieve posts (required)
*endDate* - date value indicating the end date from which to retrieve posts (required)
*network* - string value indicating social network for post:
*all* (default)
*facebook*
*twitter*
*linkedin*
*gplus*
*youtube*
*instagram*
*socialProperty* - string values (in a comma-delimited list) indicating the social properties
from which to retrieve the post (defaults to all social properties included in workspace)
*socialAsset* - string value indicating the Social Account Set ID from a workspace (defaults
to all social accounts included in workspace)
*metrics* - string values (in a comma-delimited list) included in the response:
*facebook*
*likes*
*comments*
*shares*
*reach*
*organic_reach*
*viral_reach*
*paid_reach*
*fan_reach*
*non_fan_reach*
*fan_paid_reach*
*engagement*
*clicks*
*engagement_rate*
*twitter*
*retweets*
*replies*

63

Imported Posts

Retrieve Posts & Metrics

*favorites*
*link_clicks*
*engagement*
*engagement_rate*
*linkedin*
*likes*
*comments*
*link_clicks*
*engagement*
*gplus*
*plusone*
*reshares*
*comments*
*link_clicks*
*engagement*
*youtube*
*views*
*likes*
*dislikes*
*comments*
*link_clicks*
*engagement*
*instagram*
*likes*
*comments*
*pinterest*
*likes*
*comments*
*repins*
*link_clicks*
*labels* - string value (in a comma-delimited list) indicating labels to use in filter
*type* - string value indicating media type to use in filter
*orderBy* - string value indicating parameter used to sort results (defaults to date)
*order* - string value indicating display direction for retrieved content (defaults to
DESC):
*DESC* - descending order (default)
*ASC* - ascending order
*page* - integer value indicating which page to display from retreived data (defaults to
1)
*perpage* - integer value indicating how many results to include in a page (defaults to
10)
*filter* - string value indicating publish status of post (defaults to unpublished)

Request Parameter Example
GET /v1/importedposts

Sample Request
The call below retrieves all imported posts from a specified workspace:
GET /v1/importedposts?workspace=1

64

Imported Posts

Retrieve Posts & Metrics

The call below retrieves all imported Facebook posts from a specified workspace:
GET /v1/importedposts?workspace=1&network=facebook

The call below retrieves all imported Facebook posts from a specified workspace with specified metrics:
GET /v1/importedposts?workspace=1&network=facebook&metrics=likes,comments

The call below retrieves all imported Facebook posts from a specified workspace with specified metrics:
GET /v1/importedposts?workspace=1&network=facebook&metrics=likes,comments&orderBy=comments

Sample Response
Each imported post includes the following properties:
*id* - string value indicating ID of imported content
*socialAsset* - string value indicating ID of social asset
*socialProperty* - string value indicating ID of social property
*slug* - string value of slug for imported content
*assets* - array of information on assets within imported content
*id* - numeric value including ID for imported asset
*created* - timestamp value indicating asset creation data, in Unix time
*metadata* - string value including metadata associated with imported asset
*post_id* - string value including ID for post associated with asset
*type* - integer value indicating type of asset
*1* - Album
*2* - Image
*3* - Link
*4* - Question
*5* - Video
*updated* - timestamp value indicating asset updating data, in Unix time
*url* - string value including URL for asset
*date* - timestamp value indicating date for content creation, in Unix time
*message* - string value including message of content
*network* - string value including social network used for content
*targeting* - string value indicating targeting for content
*labels* - string value indicating labels for content
*type* - string value indicating type of content within social network (such as update)
*socialAssetName* - string value including name of content from social network
*blogPostId* - string value indicating ID of associated blog post
*metrics* - array of information about social content analytics
*likes* - integer value of social network likes
*comments* - integer value of social network comments

A successful call returns posts from all networks in last seven days in descending order:
{
"status": true,
"response": [
{
"id": "35db3b27-edd5-4d35-8ef7-574b0f483524",
"socialAsset": "200012913364042",
"socialProperty": 8307,
"slug": "/Buddy-The-Dog/200012913364042",

65

Imported Posts

Retrieve Posts & Metrics

"assets": {
"id": 46,
"created": "2013-08-12T10:48:28-0400",
"metadata": "{\"link_type\":\"link\",\"title\":\"CRM and Cloud Computing
To Grow Your Business Salesforce.com\",\"caption\":\"http://Salesforce.com\",\"description\":\"You can change
stuff
here\",\"images\":[\"http://www.sfdcstatic.com/common/assets/img/logo-company.png\"],\"image_index\":0,\"thumbnail\":true,\"share_link\":false,\"url\":\"http://Salesforce.com\",\"video_src\":null,\"type\":\"link\"}",
"post_id": "35db3b27-edd5-4d35-8ef7-574b0f483524",
"type": 3,
"updated": "2013-08-12T10:48:28-0400",
"url": "http://Salesforce.com"
},
"date": "2013-08-13 09:45:03",
"message": "Salesforce.com is cool!",
"network": "facebook",
"targeting": [ ],
"labels" : [ ],
"type": "status",
"socialAssetName": "Buddy - The Dog",
"blogPostId": 1234
},
{
"id": "b93ab12e-37cd-4344-bffa-3a59f5053580",
"socialAsset": "200012913364042",
"socialProperty": 8307,
"slug": "/Buddy-The-Dog/200012913364042",
"assets": [ ],
"date": "2013-08-12 15:29:40",
"message": "yahoo.com",
"network": "facebook",
"targeting": [ ],
"labels" : [ ],
"type": "status",
"socialAssetName": "Buddy - The Dog",
"blogPostId": 1234
},
{
"id": "9bc25322-49ca-4b9c-ae81-20ff1b593edf",
"socialAsset": "200012913364042",
"socialProperty": 8307,
"slug": "/Buddy-The-Dog/200012913364042",
"assets": {
"id": 47,
"created": "2013-08-12T10:48:29-0400",
"metadata": "{\"link_type\":\"link\",\"title\":\"CRM and Cloud Computing
To Grow Your Business Salesforce.com\",\"caption\":\"http://Salesforce.com\",\"description\":\"You can change
stuff
here\",\"images\":[\"http://www.sfdcstatic.com/common/assets/img/logo-company.png\"],\"image_index\":0,\"thumbnail\":true,\"share_link\":false,\"url\":\"http://Salesforce.com\",\"video_src\":null,\"type\":\"link\"}",
"post_id": "9bc25322-49ca-4b9c-ae81-20ff1b593edf",
"type": 3,

66

Imported Posts

Retrieve Posts & Metrics

"updated": "2013-08-12T10:48:29-0400",
"url": "http://Salesforce.com"
},
"date": "2013-08-12 09:45:03",
"message": "Salesforce.com is cool!",
"network": "facebook",
"targeting": [ ],
"labels" : [ ],
"type": "status",
"socialAssetName": "Buddy - The Dog",
"blogPostId": 1234
}
...
],
"meta": {
"total": 6,
"perpage": 10,
"current": 1,
"prev": "",
"next": ""
}
}

A successful call returns posts from Facebook in last seven days in descending order:
{
"status": true,
"response": [
{
"id": "35db3b27-edd5-4d35-8ef7-574b0f483524",
"socialAsset": "200012913364042",
"socialProperty": 8307,
"slug": "/Buddy-The-Dog/200012913364042",
"assets": {
"id": 46,
"created": "2013-08-12T10:48:28-0400",
"metadata": "{\"link_type\":\"link\",\"title\":\"CRM and Cloud Computing
To Grow Your Business Salesforce.com\",\"caption\":\"http://Salesforce.com\",\"description\":\"You can change
stuff
here\",\"images\":[\"http://www.sfdcstatic.com/common/assets/img/logo-company.png\"],\"image_index\":0,\"thumbnail\":true,\"share_link\":false,\"url\":\"http://Salesforce.com\",\"video_src\":null,\"type\":\"link\"}",
"post_id": "35db3b27-edd5-4d35-8ef7-574b0f483524",
"type": 3,
"updated": "2013-08-12T10:48:28-0400",
"url": "http://Salesforce.com"
},
"date": "2013-08-13 09:45:03",
"message": "Salesforce.com is cool!",
"network": "facebook",
"targeting": [ ],
"labels" : [ ],
"type": "status",
"socialAssetName": "Buddy - The Dog",
"blogPostId": 1234

67

Imported Posts

Retrieve Posts & Metrics

},
{
"id": "9bc25322-49ca-4b9c-ae81-20ff1b593edf",
"socialAsset": "200012913364042",
"socialProperty": 8307,
"slug": "/Buddy-The-Dog/200012913364042",
"assets": {
"id": 47,
"created": "2013-08-12 10:48:29",
"metadata": "{\"link_type\":\"link\",\"title\":\"CRM and Cloud Computing
To Grow Your Business Salesforce.com\",\"caption\":\"http://Salesforce.com\",\"description\":\"You can change
stuff
here\",\"images\":[\"http://www.sfdcstatic.com/common/assets/img/logo-company.png\"],\"image_index\":0,\"thumbnail\":true,\"share_link\":false,\"url\":\"http://Salesforce.com\",\"video_src\":null,\"type\":\"link\"}",
"post_id": "9bc25322-49ca-4b9c-ae81-20ff1b593edf",
"type": 3,
"updated": "2013-08-12T10:48:29-0400",
"url": "http://Salesforce.com"
},
"date": "2013-08-12 09:45:03",
"message": "Salesforce.com is cool!",
"network": "facebook",
"targeting": [ ],
"labels" : [ ],
"type": "status",
"socialAssetName": "Buddy - The Dog",
"blogPostId": 1234
}
...
],
"meta": {
"total": 16,
"perpage": 10,
"current": 1,
"prev": "",
"next": ""
}
}

A successful call returns posts from Facebook in last seven days in descending order with metrics:
{
"status": true,
"response": [
{
"id": "35db3b27-edd5-4d35-8ef7-574b0f483524",
"socialAsset": "200012913364042",
"socialProperty": 8307,
"slug": "/Buddy-The-Dog/200012913364042",
"assets": {
"id": 46,
"created": "2013-08-12T10:48:28-0400",
"metadata": "{\"link_type\":\"link\",\"title\":\"CRM and Cloud Computing
To Grow Your Business -

68

Imported Posts

Retrieve Posts & Metrics

Salesforce.com\",\"caption\":\"http://Salesforce.com\",\"description\":\"You can change
stuff
here\",\"images\":[\"http://www.sfdcstatic.com/common/assets/img/logo-company.png\"],\"image_index\":0,\"thumbnail\":true,\"share_link\":false,\"url\":\"http://Salesforce.com\",\"video_src\":null,\"type\":\"link\"}",
"post_id": "35db3b27-edd5-4d35-8ef7-574b0f483524",
"type": 3,
"updated": "2013-08-12T10:48:28-0400",
"url": "http://Salesforce.com"
},
"date": "2013-08-13 09:45:03",
"message": "Salesforce.com is cool!",
"network": "facebook",
"targeting": [ ],
"labels" : [ ],
"type": "status",
"socialAssetName": "Buddy - The Dog",
"blogPostId": 1234,
"metrics": {
"likes": 300,
"comments": 400
}
},
{
"id": "9bc25322-49ca-4b9c-ae81-20ff1b593edf",
"socialAsset": "200012913364042",
"socialProperty": 8307,
"slug": "/Buddy-The-Dog/200012913364042",
"assets": {
"id": 47,
"created": "2013-08-12T10:48:29-0400",
"metadata": "{\"link_type\":\"link\",\"title\":\"CRM and Cloud Computing
To Grow Your Business Salesforce.com\",\"caption\":\"http://Salesforce.com\",\"description\":\"You can change
stuff
here\",\"images\":[\"http://www.sfdcstatic.com/common/assets/img/logo-company.png\"],\"image_index\":0,\"thumbnail\":true,\"share_link\":false,\"url\":\"http://Salesforce.com\",\"video_src\":null,\"type\":\"link\"}",
"post_id": "9bc25322-49ca-4b9c-ae81-20ff1b593edf",
"type": 3,
"updated": "2013-08-12T10:48:29-0400",
"url": "http://Salesforce.com"
},
"date": "2013-08-12 09:45:03",
"message": "Salesforce.com is cool!",
"network": "facebook",
"targeting": [ ],
"labels" : [ ],
"type": "status",
"socialAssetName": "Buddy - The Dog",
"blogPostId": 1234,
"metrics": {
"likes": 100,
"comments": 800
}
}

69

Imported Posts

Retrieve Posts & Metrics

...
],
"meta": {
"total": 16,
"perpage": 10,
"current": 1,
"prev": "",
"next": ""
}
}

A successful call returns posts from Facebook in last seven days sorted by comments in descending order with metrics:
{
"status": true,
"response": [
{
"id": "35db3b27-edd5-4d35-8ef7-574b0f483524",
"socialAsset": "200012913364042",
"socialProperty": 8307,
"slug": "/Buddy-The-Dog/200012913364042",
"assets": {
"id": 46,
"created": "2013-08-12T10:48:28-0400",
"metadata": "{\"link_type\":\"link\",\"title\":\"CRM and Cloud Computing
To Grow Your Business Salesforce.com\",\"caption\":\"http://Salesforce.com\",\"description\":\"You can change
stuff
here\",\"images\":[\"http://www.sfdcstatic.com/common/assets/img/logo-company.png\"],\"image_index\":0,\"thumbnail\":true,\"share_link\":false,\"url\":\"http://Salesforce.com\",\"video_src\":null,\"type\":\"link\"}",
"post_id": "35db3b27-edd5-4d35-8ef7-574b0f483524",
"type": 3,
"updated": "2013-08-12T10:48:28-0400",
"url": "http://Salesforce.com"
},
"date": "2013-08-13 09:45:03",
"message": "Salesforce.com is cool!",
"network": "facebook",
"targeting": [ ],
"labels" : [ ],
"type": "status",
"socialAssetName": "Buddy - The Dog",
"blogPostId": 1234,
"metrics": {
"likes": 300,
"comments": 800
},
"blogPostId": 1234
},
{
"id": "9bc25322-49ca-4b9c-ae81-20ff1b593edf",
"socialAsset": "200012913364042",
"socialProperty": 8307,
"slug": "/Buddy-The-Dog/200012913364042",
"assets": {

70

Imported Posts

Retrieve Posts & Metrics

"id": 47,
"created": "2013-08-12T10:48:29-0400",
"metadata": "{\"link_type\":\"link\",\"title\":\"CRM and Cloud Computing
To Grow Your Business Salesforce.com\",\"caption\":\"http://Salesforce.com\",\"description\":\"You can change
stuff
here\",\"images\":[\"http://www.sfdcstatic.com/common/assets/img/logo-company.png\"],\"image_index\":0,\"thumbnail\":true,\"share_link\":false,\"url\":\"http://Salesforce.com\",\"video_src\":null,\"type\":\"link\"}",
"post_id": "9bc25322-49ca-4b9c-ae81-20ff1b593edf",
"type": 3,
"updated": "2013-08-12T10:48:29-0400",
"url": "http://Salesforce.com"
},
"date": "2013-08-12 09:45:03",
"message": "Salesforce.com is cool!",
"network": "facebook",
"targeting": [ ],
"labels" : [ ],
"type": "status",
"socialAssetName": "Buddy - The Dog",
"blogPostId": 1234,
"metrics": {
"likes": 100,
"comments": 600
}
}
...
],
"meta": {
"total": 16,
"perpage": 10,
"current": 1,
"prev": "",
"next": ""
}
}

71

CHAPTER 10 Shared Content
In this chapter ...

Share content across teams using this functionality. Agencies can also share content after finishing the
planning phase for your content. Create the content from an existing post, then share it to other
workspaces or send it to another tool (such as a content management system).

•

Retrieve Shared
Content

•

Share & Unshare
Content

Create Shared Content

•

Create Shared
Content

Ensure you host the image before sharing it:

•

Archive & Unarchive
Shared Content

•

Delete Shared
Content

POST /v1/clips

cURL Example
curl -X POST -H "access_token: a133c435-dd3a-4727-8c07-08e09f0b1a97"
-H "Content-Type: application/json" -d '{
"message":"Message text",
"description":"Optional description about why I am sharing this
content to others",
"assets": [{"url":"http://www.foo.com/images/foo.png", "type":2,
"metadata":""}],
"workspaces": ["88c282e3-b33e-4109-bb86-9040c368bf75"],
"workspace_id": "b8e4c9c4-9e3c-411f-ae80-7c2b3d6e2ab0"
}' 'https://api.socialstudio.radian6.com/v1/clips'

Create Shared Content and Associate It to an Existing
Post
Ensure you host the image before sharing it:
POST /v1/clips

cURL Example
curl -X POST -H "access_token: 67fbd2fa-c885-4c53-a383-9d4d18e1763b"
-H "Content-Type: application/json" -H -d '{
"post_id": "65fe0314-9737-4fd3-acd5-a7c1cf636b7a",
"message": "This duplicates that content from an existing post

72

Shared Content

into a new piece of shared content,and associates them together when
measuring performance of content.",
"description":"This image did very well on Pinterest, please try
it on your regional accounts.",
"assets": [{"url":"http://www.foo.com/images/foo.png", "type":2,
"metadata":""}],
"workspaces": ["88c282e3-b33e-4109-bb86-9040c368bf75"],
"workspace_id": "b8e4c9c4-9e3c-411f-ae80-7c2b3d6e2ab0"
}' 'https://api.socialstudio.radian6.com/v1/clips'

Delete Shared Content
This call removes content from all workspaces and removes access to any analytics for the content:
DELETE /v1/clips/{id}

cURL Example
curl -X DELETE -H "access_token: a133c435-dd3a-4727-8c07-08e09f0b1a97"
-H
'https://api.socialstudio.radian6.com/v1/clips/e15318fa-c194-45e1-99d3-05f39e103e0f'

Archive Shared Content
This call disables usage of shared content for a new post. However, users in workspaces to which you
shared th content can still view performance metrics for the content:
POST /v1/clips/{id}?action=archive

cURL Example
curl -X POST -H "access_token: 67fbd2fa-c885-4c53-a383-9d4d18e1763b"
-H "Content-Type: application/json"
-d ''
'https://api.socialstudio.radian6.com/v1/clips/22a27159-832c-47f1-9313-5533dfe40a8d?action=archive'

Unshare Shared Content
To unshare content from one or more recipient workspaces, define an array of workspaces from which
to unshare. Ensure you provide only workspaces where it has been shared to previously:
POST /v1/clips/{id}?action=unshare

73

Shared Content

cURL Example
curl -X POST -H "access_token: 67fbd2fa-c885-4c53-a383-9d4d18e1763b"
-H "Content-Type: application/json" -d '{
"workspaces": ["a0fd4ce7-af4c-48b1-b6e8-0cb4ce54b2fc",
"c2e918d2-4309-11e3-bb55-1cb63b08732c"]
}'
'https://api.socialstudio.radian6.com/v1/clips/22a27159-832c-47f1-9313-5533dfe40a8d?action=unshare'

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Retrieve Shared Content
This method retrieves content available for use within a workspace.
/v1/clips/

HTTP Method
GET

Request Parameters
None

Query Parameters
*workspace* - string value indicating workspace from which to retrieve content (required)
*filter* - string value indicating which content to retrieve:
*all* - any content (default)
*owner* - any content owned by a specific owner
*shared* - any content shared for use
*include* - string value requesting additional information:
*metrics* - analytics information for specified content
*sort* - string value indicating order to display retrieved content:
*created* - sort by created date (default)
*avg_engagement* - sort by average number of engagement
*direction* - string value indicating display direction for retrieved content:
*desc* - descending order (default)
*asc* - ascending order
*page* - integer value indicating which page to display from retreived data (defaults to
1)
*perpage* - integer value indicating how many results to include in a page (defaults to
10)

Request Parameter Example
GET /v1/clips

Sample Request
The call below retrieves all clips from the specified workplace with analytics data:
GET /v1/clips?workspace=584d3ad3-2f7b-11e3-b8e3-168170973bd5&filter=all&include=metrics

The call below retrieves a clip by ID:
GET v1/clips/35543aba-18b2-4995-bb76-ea1132fe544a

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Sample Response
A successful call requesting all clips with analytics data returns the following response:
{
"status": true,
"response": [
{
"id": "35543aba-18b2-4995-bb76-ea1132fe544a",
"source_type": "post",
"source_id": "93023aba-18b2-4995-bb76-ea1132fe544a",
"organization_id": "10567",
"archived": 0,
"deleted": 0,
"message": "Post message",
"description": "Clip comment",
"start_date": null,
"end_date": null,
"created": "2014-02-02 11:00:00",
"updated": "2014-02-03 11:00:00",
"assets": [
{
"url": "https://d2ee3wvl22m8i7.cloudfront.net/_blue.jpg",
"type": "2",
"metadata": null
}
],
"owner_workspace":
{
"id": "75443f9c-349b-4bfa-a124-b188d4a8719f",
"owner": "1",
"name": "Buddy - The Dog",
"logo": null
},
"shared_workspace_count": 0,
"shared_workspaces": [
{
"id": "adlskasdaf-dsafada",
"name": "workspace 1",
"logo": "http://image.jpg"
},
{
"id": "adlskasdaf-dsafada",
"name": "workspace 2",
"logo": "http://image.jpg"
}
],
"post_count": 19,
"metrics": {
"engagement": 354,
"average_engagement": 177,
"engagement_rate": {
"facebook": 1.4,
"twitter": 1.5
}

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}
},
{
...
},
...
]
"meta": {
"total": 5,
"perpage": 10,
"current": 1,
"prev": "",
"next": "/clips?page=2&perpage=10"
}
}

A successful call for a specific piece of content returns the following response:
{
"status": true,
"response": {
"id": "35543aba-18b2-4995-bb76-ea1132fe544a",
"source_type": "post",
"source_id": "93023aba-18b2-4995-bb76-ea1132fe544a",
"organization_id": "10567",
"archived": 0,
"deleted": 0,
"message": "Post message",
"description": "Clip comment",
"start_date": null,
"end_date": null,
"created": "2014-02-02 11:00:00",
"updated": "2014-02-03 11:00:00",
"assets": [
{
"url": "https://d2ee3wvl22m8i7.cloudfront.net/_blue.jpg",
"type": "2",
"metadata": null
}
],
"owner_workspace":
{
"id": "75443f9c-349b-4bfa-a124-b188d4a8719f",
"owner": "1",
"name": "Buddy - The Dog",
"logo": null
},
"shared_workspace_count": 0,
"shared_workspaces": [
{
"id": "adlskasdaf-dsafada",
"name": "workspace 1",
"logo": "http://image.jpg"
},
{

77

Shared Content

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"id": "adlskasdaf-dsafada",
"name": "workspace 2",
"logo": "http://image.jpg"
}
],
"post_count": 19,
"metrics": {
"engagement": 354,
"average_engagement": 177,
"engagement_rate": {
"facebook": 1.4,
"twitter": 1.5
}
}
},
"meta": []
}

*status* - string value indicating success of call
*response* - array of information related to retrieved content:
*id* - string value indicating ID of content
*source_type* - string value indicating method of creation for content
*source_id* - string value containing ID of content source
*organization_id* - sting value containing ID of organization
*archived* - integer value indicating number of archived posts
*deleted* - integer value indicating number of deleted posts
*message* - string value including content message
*description* - string value including description of content
*start_date* - timestamp value including start date for content
*end* - timestamp value including end date for content
*created* - timestamp value including creation date for content
*updated* - timestamp value including update date for content
*assets* - array value including information on content
*url* - string value including URL for content assets
*type* - integer value indicating the media type for the imported post:
*1* - MEDIA_TYPE_ALBUM
*2* - MEDIA_TYPE_LINK
*3* - MEDIA_TYPE_PHOTO
*4* - MEDIA_TYPE_STATUS
*5* - MEDIA_TYPE_VIDEO
*metadata* - addtional date for content
*owner_workspace* - array value including data on workspacing owning content
*id* - string value including ID for owner workspace
*owner* - integer value indicating owner
*name* - string value including name of content in workspace
*logo* - string value indicating logo assocaited with content
*shared_workspace_count* - integer value indicating number of workspaces sharing content
*shared_workspaces* - array including information on workspaces sharing content
*id* - string value indicating ID of workspace sharing content
*name* - string value including name of workspace sharing content
*logo* - string value including location of logo image file
*post_count* - integer value indicating number of times post used

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Shared Content

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*metrics* - array of information on content
*engagement* - integer value including number of engagements
*average_engagement* - integer value including average number of engagement
*engagement_rate* - array of engagement information by social network
*facebook* - integer value including engagement rate on Facebook
*twitter* - integer value including engagement rate on Twitter

Share & Unshare Content
This method shares and unshares content with other workspaces.
/v1/clips/{id}

HTTP Method
POST

Request Parameters
*id* - ID for the clip (required)
*action* - string value indicating the action to perform on the content:
*share* - share content with other workspaces in the Social Studio organization
*unshare* - unshare content with other workspaces in the Social Studio organization

Request Parameter Example
POST

/v1/clips/{ID}?action=share

JSON Parameters
*workspaces* - array of string value indicating the workspaces with which to share the
content

Sample Request
The call below shares the specified content:
POST v1/clips/35543aba-18b2-4995-bb76-ea1132fe544a?action=share

79

Shared Content

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Sample Response
A successful call returns the following response:
# HTTP 200 Success
{
"status": true,
"response": {},
"meta": {},
}

*status* - string value indicating success of call

Create Shared Content
This method creates shared content and allows for distribution to other workspaces.
/v1/clips/

HTTP Method
POST

Request Parameters
None

Request Parameter Example
POST /v1/clips

JSON Parameters
Each JSON payload includes information on the shared content:
*message* - string value indicating the message to share (required). The JSON payload must
include a *message* value or an *assets* value. You can include both.
*assets* - string value indicating URL and type of content (required). The JSON payload
must include a *message* value or an *assets* value. You can include both.
*url* - string value indicating URL for content
*type* - integer value indicating the media type for the imported content:
*1* - MEDIA_TYPE_ALBUM
*2* - MEDIA_TYPE_LINK
*3* - MEDIA_TYPE_PHOTO
*4* - MEDIA_TYPE_STATUS
*5* - MEDIA_TYPE_VIDEO
*workspaces* - string value identifying the workspace in which you can access the content

80

Shared Content

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(required).
*workspace_id* - string value identifying owner of shared content (required). You can leave
this value blank.
*description* - string value containing text describing the shared content.
*post_id* - string value containing the GUID for the existing post containing the shared
content to link and use for performance reporting
*clip_id* - string value containing a GUID for a clip containing the shared content to
link and use for performance reporting

Sample Request
The call below creates a new piece of shared content with the specified message:
{
"message": "This is a test message",
"workspaces": ["c2e918d2-4309-11e3-bb55-1cb63b08732d"],
"workspace_id": "584d3ad3-2f7b-11e3-b8e3-168170973bd5"
}

The call below creates a new piece of shared content with the specified asset:
{
"assets": [{"url":"http://www.foo.com", "type":2}}],
"workspaces": ["c2e918d2-4309-11e3-bb55-1cb63b08732d"],
"workspace_id": "584d3ad3-2f7b-11e3-b8e3-168170973bd5"
}

The call below creates a new piece of shared content and shares it to the specified workspaces:
{
"message": "This is a test message",
"workspace_id": "584d3ad3-2f7b-11e3-b8e3-168170973bd5",
"description": "This is a test comment",
"assets": [{"url":"http://www.foo.com", "type":3,
"metadata":"{\"url\":\"http://www.foo.com\"}"}],
"workspaces": ["c2e918d2-4309-11e3-bb55-1cb63b08732d"]
}

The call below creates a new piece of shared content containing an image from an existing post:
{
"post_id": "82e6c061-2c5a-11e3-b1a1-168170973bd5"
"message": "This is a test message",
"workspace_id": "584d3ad3-2f7b-11e3-b8e3-168170973bd5",
"description": "This is a test comment",
"assets": [{"url":"http://www.foo.com/images/foo.png", "type":2}],
"workspaces": ["c2e918d2-4309-11e3-bb55-1cb63b08732d"]
}

The call below duplicate a piece of shared content containing an link from an existing clip:
{
"clip_id": "82e6c061-2c5a-11e3-b1a1-168170973bd5"
"message": "This is a test message",
"workspace_id": "584d3ad3-2f7b-11e3-b8e3-168170973bd5",
"description": "This is a test comment",

81

Shared Content

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"assets": [{"url":"http://www.foo.com", "type":3}],
"workspaces": ["c2e918d2-4309-11e3-bb55-1cb63b08732d"]
}

Sample Response
A successful call returns the following response:
# HTTP 201 Created
{
status: true,
response: {
id: "35543aba-18b2-4995-bb76-ea1132fe544a",
},
meta: {},
}

*status* - string value indicating success of call
*id* - string value indicating ID for newly created content

Archive & Unarchive Shared Content
This method archives and unarchives content within a workspace.
/v1/clips/{id}

HTTP Method
POST

Request Parameters
*id* - ID for the clip (required)
*action* - string value indicating the action to perform on the content:
*archive* - archive the content, making it available for review but not for use
*unarchive* - unarchive the content and make it avaiable for use

Request Parameter Example
POST

/v1/clips/{ID}?action=archive

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Sample Request
The call below archives the specified content:
POST v1/clips/35543aba-18b2-4995-bb76-ea1132fe544a?action=archive

Sample Response
A successful call returns the following response:
# HTTP 200 Success
{
"status": true,
"response": {},
"meta": {},
}

*status* - string value indicating success of call

Delete Shared Content
This method deletes content within the origin and recipient workspaces.
/v1/clips/{id}

HTTP Method
DELETE

Request Parameters
*ID* - ID for the clip (required)

Request Parameter Example
DELETE

/v1/clips/{id}

Sample Request
The call below deletes the specified content:
DELETE v1/clips/35543aba-18b2-4995-bb76-ea1132fe544a

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Sample Response
A successful call returns the following response:
# HTTP 200 Success
{
"status": true,
"response": {},
"meta": {},
}

*status* - string value indicating success of call

84

CHAPTER 11 Short URLs
In this chapter ...
•

Retrieve Short URLs

•

Retrieve Short URL

•

Create Short URL

•

Delete Short URL

Short URLs allow nrands to manage URL shortening services within the suite. Currently, Social Studio
supports shortening and tracking clicks on links using the Bitly URL shortening service. Add your own
Bitly accounts in order to shorten links using your own vanity URLs and track clicks both within Bitly as
well as within Social Studio. Link tracking only applies to links published via Social Studio.

Add a Bitly Account
Add a Bitly account to a workspace using the following call:
POST /v1/shorturls

cURL Example
curl -X POST -H “access_token: 418adb62-b49f–46f7-be1e-c4d82c4b0fef”

‘https://api.socialstudio.radian6.com/v1/shorturls?workspace=b8e4c9c4–9e3c–411f-ae80–7c2b3d6e2ab0&accessToken={{bitlyToken}}’

85

Short URLs

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Retrieve Short URLs
This method returns Bitly accounts within a workspace.
/v1/shorturls

HTTP Method
GET

Request Parameters
None

Query Parameters
*workspace* - string value indicating unique ID for workspace (required)
*page* - integer value indicating number of result pages to return as part of the call
(defaults to 1)
*perpage* - integer value indicating number of results to return per page (range from 1
to 25, defaults to 10)
*search* - string value indicating the first characters in the titles as part of the search
(returns only characters from the start of the title)

Request Parameters Example
GET /v1/shorturls

Sample Request
curl GET
'{HOST}/v1/shorturls?workspace=028e2d63-0914-11e3-8d6f-168170973bd5&page=2&perpage=2'

Sample Response
A successful call returns the folowing response:
{
"status": true,
"response": [
{
"customShortDomain": "gofi.gs ",
"id": "5239534f-0b58-11e3-8d6f-168170973bd5",
"login": "dummy",
"token": "thisisatestaccesstoken1"
},

86

Short URLs

Retrieve Short URLs

{
"customShortDomain": "gofi.gs ",
"id": "9e9318c5-0c00-11e3-8441-168170973bd5",
"login": "dummy",
"token": "thisisatestaccesstoken2"
}
],
"meta": {
"total": 4,
"page": 1,
"perpage": 2,
"current":
"{HOST}/v1/shorturls?perpage=2&workspace=028e2d63-0914-11e3-8d6f-168170973bd5&page=1",
"prev": "",
"next":
"{HOST}/v1/shorturls?perpage=2&workspace=028e2d63-0914-11e3-8d6f-168170973bd5&page=2"
}
}

*response* - array of objects containing information on
*customShortDomain* - string value indicating Bitly account domain
*id* - string value indicating unique ID for Bitly account within workspace
*login* - string value indicating Bitly account user
*token* - string value indicating OAuth user token

A call that returns no results based on the provided criteria includes the following response:
{
"status": true,
"response": [],
"meta": {
"total": 0,
"page": 1,
"perpage": 10,
"current":
"{HOST}/v1/shorturls?workspace=14a6e8f7-2c59-11e3-b1a1-168170973bd5&page=1",
"prev": "",
"next": ""
}
}

Modify your criteria as needed.
A call containing an invalid parameter returns the following response:
{
"status": false,
"response": {
"errors": [
{
"code": "error.bad_request",
"message": "{{is dependent upon the bad argument}}"
}
]
},

87

Short URLs

Retrieve Short URL

"meta": []
}

Ensure you enter the correct parameters for your call.

Retrieve Short URL
This method returns a specific Bitly account within a workspace.
/v1/shorturls/{id}

HTTP Method
GET

Request Parameters
*id* - string value indicating unique ID for Bitly account

Request Parameters Example
GET /v1/shorturls{id}

Sample Request
curl GET {HOST}/v1/shorturls/123

Sample Response
A successful call returns the folowing response:
{
"status": true,
"response": [
{
"customShortDomain": "www.cus.tom",
"id": "5239534f-0b58-11e3-8d6f-168170973bd5",
"login": "dummy",
"token": "thisisatestaccesstoken3"
}
],
}

*response* - array of objects containing information on Bitly account
*customShortDomain* - string value indicating Bitly account domain

88

Short URLs

Create Short URL

*id* - string value indicating unique ID for Bitly account within workspace
*login* - string value indicating Bitly account user
*token* - string value indicating OAuth user token

A call that returns no results based on the provided criteria includes the following response:
{
"status": false,
"response": {
"errors": [
{
"code": "error.not_found",
"message": "Could not find a shorturl with that id"
}
]
},
"meta": []
}

Ensure you use the correct ID value in your call.
A call containing an invalid parameter returns the following response:
{
"status": false,
"response": {
"errors": [
{
"code": "error.bad_request",
"message": "{{is dependent upon the bad argument}}"
}
]
},
"meta": []
}

Ensure you enter the correct parameters for your call.

Create Short URL
This method associates a Bitly account.
/v1/shorturls

HTTP Method
POST

Request Parameters
None

89

Short URLs

Create Short URL

JSON Parameters
*id* - string value including the unique identifier for the workspace
*accessToken* - string value containing the OAuth access token generated for accessing the
bit.ly account

Request Parameters Example
POST /v1/shorturls

Sample Request
curl -X POST -H "access_token: 1111-111-1111-1111111" -F
"accessToken=24847bd4936ac9667f1fb7e8c6fec2d5dc2db641" -F
"workspace=aa69ff7d-2b11-478a-9cc9-3fd3a5e1e19e" "{HOST}/v1/shorturls"

Sample Response
A successful call returns the following response:
{
"status":true,
"response":{
"id":"5239534f-0b58-11e3-8d6f-168170973bd5"
},
"meta":[]
}

*id* - string value indicating unique ID for the URL shortener within the workspace

A call referencing an account already associated with a workspace returns the following response:
{
"status":false,
"response":{
"errors":[
{
"code":"error.conflict",
"message":"this login already exists in the workspace."
}
]
},
"meta":[]
}

Ensure that you create a new account for the workspace or use an update call.

90

Short URLs

Delete Short URL

A call containing an invalid parameter returns the following response:
{
"status":false,
"response":{
"errors":[
{
"code":"error.bad_request",
"message":"Workspace not found"
}
]
},
"meta":[]
}

Ensure you enter the correct parameters for your call.

Delete Short URL
This method deletes all Bitly accounts associated with a workspace.
/v1/shorturls

HTTP Method
DELETE

Request Parameters
*id* - string value indicating unique ID for Bitly account

Request Parameters Example
DELETE /v1/shorturls/{id}

Sample Request
curl -X DELETE {HOST}/v1/shorturls/740a25ea-0b57-11e3-8d6f-168170973bd5

Sample Response
A successful call returns the following response:
{
"status":true,
"response":{
"id":"5239534f-0b58-11e3-8d6f-168170973bd5"

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},
"meta":[]
}

A call that returns no results based on the provided criteria includes the following response:
{
"status": false,
"response": {
"errors": [
{
"code": "error.not_found",
"message": "Could not find a shorturl with that id"
}
]
},
"meta": []
}

Ensure you use the correct ID value in your call.
A call without the proper permissions returns the following response:
{
"status": false,
"response": {
"errors": [
{
"code": "error.forbidden",
"message": "You do not have access to delete"
}
]
},
"meta": []
}

Ensure you enter the correct parameters for your call.

92

CHAPTER 12 Publish Macros
In this chapter ...
•

Retrieve Publish
Macros

•

Retrieve Publish
Macro

•

Retrieve Publish
Macro Attribute

•

Create Publish Macro

•

Delete Publish Macro

Publish Macros allow you to configure predefined metadata for several attributes for use (even
automatically applied) when creating a brand post within a workspace.
Attributes refer to categories of metadata, such web analytics, publish labels, or social accounts.

Creating a Publish Macro
This example includes creating a new publish macro with attributes for web analytics tracking codes in
the Social Studio organization
POST /v3/publishprofiles

cURL Example
curl -X POST -H “access_token: a78cabb9-c00e–4f98–9127–248003a7d9a1”
-H “Content-Type: application/json” -d ’{
“name”: “My Publish Profile 2.1”,
“webAnalytics”: [
{
“key” : “sample_key”,
“value” : “sample_value”
},
{
“key” : “sample_key2”,
“value” : “sample_value2”
}
]
}’ ‘https://api.socialstudio.radian6.com/v3/publishprofiles’

After you create a publish macro, add it to a workspace to be used within the application. You can only
use publish macros within a single workspace. See /workspaceresources for more information on how
to add a publish macro to a workspace.

93

Publish Macros

Retrieve Publish Macros

Retrieve Publish Macros
This method retrieves publish macros in the Social Studio organization
/v3/publishprofiles

HTTP Method
GET

Request Parameters
None

Query Parameters
*workspace* - string value indicating the unique ID for the workspace from which to retrieve
publish macros (required)
*page* - integer value indicating which page to display from retreived data (defaults to
1)
*limit* - integer value indicating the number of results to display per page (defaults to
20)
*orderBy* - string value indicating parameter used to sort results (defaults to date)
*order* - string value indicating display order for retrieved content:
*desc* - descending order
*asc* - ascending order (default)
*search* - string value indicating charaters to search for in name, returns paginated
results from name matches

Request Parameters Example
GET /v3/publishProfiles

Sample Call
curl
'{HOST}/v3/publishProfiles?workspace=028e2d63-0914-11e3-8d6f-168170973bd5&page=2&limit=2'

Sample Response
A successful call returns the following response:
{
"publishProfiles": [
{
“id”: “000ca3cf-3ed1-4b7d-8253-0d50fe1e93fd”,

94

Publish Macros

Retrieve Publish Macros

"type": "publish",
"name": "My Publish Profile",
"description": "testing",
"owner": 6834,
"created": 'created_date',
"socialPropertyIds": '/v3/publishProfiles/:id/socialPropertyIds',
"youtubePlaylists": '/v3/publishProfiles/:id/youtubePlaylists',
"targetingIds": '/v3/publishProfiles/:id/targetingIds'
},
{
“id”: “000ca3cf-3ed1-4b7d-8253-0d50fe1e93fd”,
"type": "publish",
"name": "My Publish Profile",
"description": "testing",
"owner": 6834,
"created": 'created_date',
"socialPropertyIds": '/v3/publishProfiles/:id/socialPropertyIds',
"targetingIds": '/v3/publishProfiles/:id/targetingIds'
}
],
"count": 4,
"next": "{HOST}/v3/publishProfiles?limit=2&workspace=:workspaceId&page=2"
}

*id* - string value indicating unique identifier for publish profile
*type* - string value indicating type of profile
*publish*
*name* - string value indicating name of publish profile
*description* - string value indicating description of publish profile
*owner* - integer value indicating unique ID for publish profile owner
*created* - timestamp value indicating date of creation for publish profile
*socialPropertyIds* - array of integer values indicating social properties associated with
publish profile
*targetingIds* - array of string values indicating the social network and the category to
target

A bad request returns a 400 error and the following response:
{
"status": 400,
"code": "error.bad_request",
"message": "Invalid data supplied."
}

A call that finds no publish macros returns the following response:
{
“publishProfiles”: []
}

95

Publish Macros

Retrieve Publish Macro

Retrieve Publish Macro
This method retrieves information on a publish macro from an account.
/v3/publishprofiles/{id}

HTTP Method
GET

Request Parameters
*id* - string value indicating unique identifier for publish macro

Request Parameters Example
GET /v3/publishprofiles/{id}

Sample Call
GET /v3/publishprofiles/740a25ea-0b57-11e3-8d6f-168170973bd5

Sample Response
A successful call returns the following response:
{
“id”: “740a25ea-0b57-11e3-8d6f-168170973bd5”,
"type": "publish",
"name": "My Publish Profile",
"description": "testing",
"owner": 6834,
"created": 'created_date',
"socialPropertyIds": '/v3/publishProfiles/:id/socialPropertyIds',
"targetingIds": '/v3/publishProfiles/:id/targetingIds'
}

*id* - string value indicating unique identifier for publish macro
*type* - string value indicating type of profile
*publish*
*name* - string value indicating name of publish macro
*description* - string value indicating description of publish macro
*owner* - integer value indicating unique ID for publish macro owner
*created* - timestamp value indicating date of creation for publish macro
*socialPropertyIds* - array of integer values indicating social properties associated with
publish macro

96

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Retrieve Publish Macro Attribute

*targetingIds* - array of string values indicating the social network and the category to
target

Retrieve Publish Macro Attribute
This method retrieves hydrated information on a specified attributes from a publish macro in an account.
/v3/publishprofiles/{id}/{type}

HTTP Method
GET

Request Parameters
*id* - string value indicating unique identifier for publish macro (required)
*type* - string value indicating property to retrieve:
*targetingIds* - array of string values indicating the social network and the category
to target
*socialPropertyIds* - array of integer values indicating social properties associated
with publish macro
*webAnalytics* - array of key and value pairs indicating web analytical information
to include with publish macro

Request Parameters Example
GET /v3/publishprofiles/{id}/{type}

Sample Call
GET /v3/publishprofiles/740a25ea-0b57-11e3-8d6f-168170973bd5/targetingIds

Sample Response
A successful call for targeting IDs returns the following response:
{
"targetingIds": [
"li_geo_af.dz",
"li_geo_af.eg"
],
"count": 9,
"next":
"{HOST}/v3/publishProfiles/0151bc2e-ee3d-4108-b7cf-b3bb0d207b91/targetingIds&page=2"
}

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A successful call for targeting IDs returns the following response:
{
"webAnalytics": [
{
"key": "another one",
"value": "another value"
},
{
"key": "third one",
"value": "third value"
},
{
"key": "ytm_dd",
"value": "ytm_value"
}
],
"count": 3,
"next": null
}

A bad request returns a 400 error and the following response:
{
"status": 400,
"code": "error.bad_request",
"message": "Invalid data supplied."
}

A call that finds no publish macro returns the following response:
{
"status": "404",
"code": "error.not_found",
"message": "publish macro not found"
}

Create Publish Macro
This method creates a publish macro within an account.
/v3/publishprofiles

HTTP Method
POST

Request Parameters
None

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JSON Parameters
*name* - string value indicating name of publish macro (required)
*description* - string value including description of publish macro (required)
*socialPropertyIds* - array of integer values indicating social properties associated with
publish macro
*youtubePlaylists* - array of key and value pairs indicating the account and playlists
associated with the publish macro
*targetingIds* - array of string values indicating the social network and the category to
target
*webAnalytics* - array of key and value pairs indicating web analytical information to
include with publish macro

Request Parameter Example
POST /v3/publishprofiles

Sample Request
curl -X POST {HOST}/v3/publishprofiles
{
"name": "My Publish Profile",
"description": "My Publish Profile Description",
"socialPropertyIds": ['3211', '4567'],
"youtubePlaylists": [
{
"key" : "3211",
"value" : "11"
},
{
"key" : "3211",
"value" : "22"
}
],
"targetingIds": ['li_ag', 'fb_nj'],
"webAnalytics": [
{
"key" : "sample_key",
"value" : "sample_value"
},
{
"key" : "sample_key2",
"value" : "sample_value2"
}
]
}

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Sample Response
A successful call returns an ID value for the newly created publish macro:
{
"id":"5239534f-0b58-11e3-8d6f-168170973bd5"
}

A bad request returns a 400 error and the following response:
{
"status": 400,
"code": "error.bad_request",
"message": "Invalid data supplied."
}

Delete Publish Macro
This method deletes a publish macro from an account.
/v3/publishprofiles/{id}

HTTP Method
DELETE

Request Parameters
*id* - string value indicating unique identifier for publish macro

Request Parameters Example
DELETE /v3/publishprofiles/{id}

Sample Call
curl -X DELETE {HOST}/v3/publishprofiles/740a25ea-0b57-11e3-8d6f-168170973bd5

Sample Response
A successful call returns the following response:
{
true
}

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A call that finds no publish macro returns the following response:
{
"status": "404",
"code": "error.not_found",
"message": "publish macro not found"
}

A call from a user without permission to remove the publish macro returns the following response:
{
"status": "403",
"code": "error.FORBIDDEN",
"message": "Unauthorized to view profile"
}

101

CHAPTER 13 Approval Rules
In this chapter ...
•

Retrieve Approval
Rules

•

Retrieve Approval
Rule

•

Create Approval Rule

•

Update Approval
Rule

•

Delete Approval Rule

•

Retrieve Approval
Rule Criteria

•

Update Approval
Rule Criteria

•

Retrieve Approvers
for a Rule

•

Update Approvers
for a Rule

Approval rules gate actions (such as publishing a post) until certain individuals provide approval. Approval
rules are made up of three end-points:
1. /v1/approvalflows
2. /v1/approvalprerequisites
3. /v1/approvalprocedures

Sample Workflow
Approval rules define the name and priority of the rule. Prioritizing rules allows for multi-step approvals.
For example, your rule could require that you first get approval from the Creative Team (rule 1), then get
approval from the Legal OR from the Director of Social (rule 2).
Define the criteria to trigger the rule within approval prerequisites (such as a user or social account in
the workspace).
Finally, approval pocedures define the approvers of the rule.

Create a Rule
Let’s start by creating a rule, including criteria (prerequisites) and approvers (procedures).

Create an approval rule cURL Example
curl -X POST -H "access_token: a78cabb9-c00e-4f98-9127-248003a7d9a1"
-H "Content-Type: application/json" -d '{
"name": "My Approval Rule",
"trigger" : "Publish",
"priority" : "21",
"workspace" : "b8e4c9c4-9e3c-411f-ae80-7c2b3d6e2ab0"
}' 'https://api.socialstudio.radian6.com/v1/approvalflows'

Create the criteria that triggers the rule cURL Example
curl -X PUT -H "access_token: a78cabb9-c00e-4f98-9127-248003a7d9a1"
-d '{
"items": [

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Approval Rules

{
"criteria": "submitter",
"operator": "equals",
"argument": "79799125
},
{
"criteria": "social account",
"operator": "equals",
"argument": 79798915"
},
{
"criteria": "social account",
"operator": "equals",
"argument": "{{social_property2}}"
}
],
"query": "(1 AND 2) OR ( 1 AND 3 )"
}'
'https://api.socialstudio.radian6.com/v1/approvalprerequisites/1d9217cf-40f4-4f8d-b465-9c4542209c20'

Define the Approvers of the Rule cURL Example
curl -X PUT -H "access_token: 63ae7c90-2927-470c-9ce4-e2489d6e992b"
-H "Content-Type: application/json" -d '{
"items": [
{
"criteria": "user",
"operator": "equals",
"argument": "79799125",
"action": "approve"
},
{
"criteria": "user",
"operator": "equals",
"argument": "79799126",
"action": "approve"
},
{
"criteria": "user",
"operator": "equals",
"argument": "79799127",
"action": "approve"
}
],
"query": "(1 AND 2) OR ( 1 AND 3 )"
}'
'https://api.socialstudio.radian6.com/v1/approvalprocedures?approvalflow=1d9217cf-40f4-4f8d-b465-9c4542209c2'

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Retrieve Approval Rules
This method retrieves one or more approval rules for a workspace.
/v1/approvalflows

HTTP method
GET

Request Parameters
*ownerId* - identifies the workspace from which to retrieve the approval rules (required)
*ownerType* - identifies the object from which to retrieve the approval rules (required).
Possible values include the following:
*workspace*
*include* - idenfies optional additional information on the workflow. Possible values
include the following:
*prerequisite* - displays array value of rules within approval rule
*procedure* - returns array value of procedures
*approverCount* - returns integer value of approvers for approval rule
*criteriaCount* - returns integer value of criteria for approval rule
*page* - indicates optional number of pages to provide for results
*perpage* - indicates optional number of results to provide per page

Request Parameter Example
GET {HOST}/v1/approvalflows

Sample Request
GET /v1/approvalflows?ownerId=a272b824-bbf7-4a8c-bb1e-3d9695f3032a&ownerType=workspace

Sample Response
A successful call returns the following response:
{
"status": true,
"response": [
{
"id": "d460106d-794b-11e3-b8e3-168170973bd5",
"ownerId": "92ed3d44-5376-11e3-b8e3-168170973bd5",
"ownerType": "workspace",
"priority": 1,
"triggerAction": "publish",
"name": "My Approval Flow"

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},
{
"id": "b64ee373-81f0-11e3-b8e3-168170973bd5",
"ownerId": "92ed3d44-5376-11e3-b8e3-168170973bd5",
"ownerType": "workspace",
"priority": 2,
"triggerAction": "publish",
"name": "My Other Approval Flow"
}
],
"meta": {
"total": 2,
"page": 1,
"perpage": 2,
"current":
"HOST/v1/approvalflows?workspace=92ed3d44-5376-11e3-b8e3-168170973bd5&page=1",
"prev": "",
"next": ""
}
}

A successful call with include parameters returns the following response:
{
"status": true,
"response": [
{
"id": "d460106d-794b-11e3-b8e3-168170973bd5",
"ownerId": "92ed3d44-5376-11e3-b8e3-168170973bd5",
"ownerType": "workspace",
"priority": 99,
"triggerAction": "publish",
"name": "Workflow get with include",
"prerequisite": {
"items": [
{
"criteria": "submitter",
"operator": "equals",
"argument": 7664
},
{
"criteria": "submitter",
"operator": "equals",
"argument": 7641
},
{
"criteria": "language",
"operator": "equals",
"argument": 60
},
{
"criteria": "language",
"operator": "equals",
"argument": 61
}

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],
"query": "1 and 2 and ( 3 or 4 )"
},
"procedure": [],
"meta": {
"criteriacount": "4"
"approvercount": "1"
}
}
],
"meta": {
"total": 1,
"page": 1,
"perpage": 1,
"current":
"HOST/v1/approvalflows?include=prerequisite,procedure&workspace=92ed3d44-5376-11e3-b8e3-168170973bd5&page=1",
"prev": "",
"next": ""
}
}

*status* - string value indicating success of call
*response* - array of information related to retrieved approval rules:
*id* - string value indicating ID of approval rule
*ownerId* - string value indicating ID of approval rule owner
*ownerType* - string value indicating entity type of approval rule owner
*priority* - integer value indicating priority for approval rule
*triggerAction* - string value indicating action that begins approval rule
*name* - string value indicating name of approval rule
*prerequisites* - array indicating rules contained within approval rule:
*criteria* - string value indicating object within rule
*operator* - string value indicating whether criteria EQUALS or NOT EQUALS the supplied
argument value
*argument* - string value to compare with criteria
*query* - string values indicating AND or OR for query with supplied criteria

Error Responses
A call including an invalid or unsupported argument key and value pair returns the following response:
{
"status": false,
"response": {
"errors": [
{
"code": "error.bad_request",
"message": "An invalid parameter/value was supplied"
}
]
},
"meta": []
}

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Ensure that your call includes only valid values.
A call not including an expected argument returns the following repsonse:
{
"status": false,
"response": {
"errors": [
{
"code": "error.bad_request",
"message": "An expected argument was not supplied"
}
]
},
"meta": []
}

Ensure that your call includes all required values.
A call attempting to view a workspace without the proper permissions returns the following response:
{
"status": false,
"response": {
"errors": [
{
"code": "error.forbidden",
"message": "Unathorized to view workspace"
}
]
},
"meta": []
}

Retrieve Approval Rule
This method retrieves one or more approval rules for a workspace.
/v1/approvalflows/{id}

HTTP method
GET

Request Parameters
*id* - identifies the approval rule to retrieve (required)
*include* - identifies optional additional information on the workflow. Possible values
include the following:
*prerequisite* - displays array value of rules within approval rule
*procedure* - returns array value of procedures

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*approverCount* - returns integer value of approvers for approval rule
*criteriaCount* - returns integer value of criteria for approval rule
*hydrate=argument - indicates that the call should return related entity information instead
of string or integer IDs

Request Parameter Example
GET {HOST}/v1/approvalflows/{id}

Sample Request
GET
/v1/approvalflows?ownerId=a272b824-bbf7-4a8c-bb1e-3d9695f3032a&include=prerequisite,procedure,approvercount,criteriacount&hydrate=argument

Sample Response
A successful call returns the following response:
{
"status": true,
"response": {
"id": "d460106d-794b-11e3-b8e3-168170973bd5",
"ownerId": "92ed3d44-5376-11e3-b8e3-168170973bd5",
"ownerType": "workspace",
"priority": 171,
"triggerAction": "publish",
"name": "My Approval Flow"
}
}

A successful call with include parameters returns the following response:
{
"status": true,
"response": {
"id": "e1c69b8c-6844-43fb-9eb3-0fe30dd92cc3",
"ownerId": "7046e184-0bd1-4c88-9255-642d8a212f31",
"ownerType": "workspace",
"priority": 7,
"triggerAction": "publish",
"name": "testworkflowapi",
"prerequisite": {
"items": [
{
"criteria": "submitter",
"operator": "equals",
"argument": 6721
},
{
"criteria": "social account",
"operator": "equals",

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"argument": "1a4ebec4-7b11-4d0a-aad3-4fc859ba8e28"
},
{
"criteria": "social account",
"operator": "equals",
"argument": "d5594362-829d-49c6-b317-6675b9a280f8"
}
],
"query": "( 1 and 2 ) or 3"
},
"procedure": {
"items": [
{
"criteria": "user",
"operator": "equals",
"argument": 6721,
"action": "approve"
},
{
"criteria": "user",
"operator": "equals",
"argument": 6721,
"action": "approve"
}
],
"query": "1 or 2"
},
"meta": {
"criteriacount": "4"
"approvercount": "1"
}
},
"meta": []
}

A successful call with include parameters and the hydrate argument returns the following response:
{
"status": true,
"response": {
"id": "e1c69b8c-6844-43fb-9eb3-0fe30dd92cc3",
"ownerId": "7046e184-0bd1-4c88-9255-642d8a212f31",
"ownerType": "workspace",
"priority": 7,
"triggerAction": "publish",
"name": "testworkflowapi",
"prerequisite": {
"items": [
{
"criteria": "submitter",
"operator": "equals",
"argument": {
"id": 6721,
"email": "pboddu@example.com",
"username": "pboddu@example.com",

109

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"title": "PraveenBoddu",
"display_name": "PraveenBoddu",
"timezone": "GMT",
"enabled": true,
"updated": "2014-02-26T20:14:47+0000",
"organization_id": 10545
}
},
{
"criteria": "social account",
"operator": "equals",
"argument": null
},
{
"criteria": "social account",
"operator": "equals",
"argument": null
}
],
"query": "( 1 and 2 ) or 3"
},
"procedure": {
"items": [
{
"criteria": "user",
"operator": "equals",
"argument": {
"id": 6721,
"email": "pboddu@example.com",
"username": "pboddu@example.com",
"title": "PraveenBoddu",
"display_name": "PraveenBoddu",
"timezone": "GMT",
"enabled": true,
"updated": "2014-02-26T20:14:47+0000",
"organization_id": 10545
},
"action": "approve"
},
{
"criteria": "user",
"operator": "equals",
"argument": {
"id": 6721,
"email": "pboddu@example.com",
"username": "pboddu@example.com",
"title": "PraveenBoddu",
"display_name": "PraveenBoddu",
"timezone": "GMT",
"enabled": true,
"updated": "2014-02-26T20:14:47+0000",
"organization_id": 10545
},
"action": "approve"

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}
],
"query": "1 or 2"
}
},
"meta": []
}

*status* - string value indicating success of call
*response* - array of information related to retrieved approval rules:
*id* - string value indicating ID of approval rule
*ownerId* - string value indicating ID of approval rule owner
*ownerType* - string value indicating entity type of approval rule owner
*priority* - integer value indicating priority for approval flow
*triggerAction* - string value indicating action that begins approval rule
*name* - string value indicating name of approval rule
*prerequisites* - array indicating rules contained within approval rule:
*criteria* - string value indicating object within rule
*operator* - string value indicating whether criteria EQUALS or NOT EQUALS the
supplied argument value
*argument* - string value to compare with criteria
*query* - string values indicating AND or OR for query with supplied criteria

The information provided with the hydrate argument varies depending on the included entities.

Error Responses
An unsuccessful call will return one of the following error responses:
A call including an invalid or unsupported argument key and value pair returns the following response:
{
"status": false,
"response": {
"errors": [
{
"code": "error.bad_request",
"message": "An invalid parameter/value was supplied"
}
]
},
"meta": []
}

Ensure that your call includes only valid values.
A call not including an expected argument returns the following repsonse:
{
"status": false,
"response": {
"errors": [
{
"code": "error.bad_request",
"message": "An expected argument was not supplied"

111

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}
]
},
"meta": []
}

Ensure that your call includes all required values.
A call attempting to view a workspace without the proper permissions returns the following response:
{
"status": false,
"response": {
"errors": [
{
"code": "error.forbidden",
"message": "Unathorized to view workspace"
}
]
},
"meta": []
}

Ensure that you include the proper authentication with your call.

Create Approval Rule
This method creates an approval rile for a workspace.
/v1/approvalflows

HTTP method
POST

Request Parameters
None

Query Parameters
*workspace* - ID for the workspace (required)
*trigger* - identifies the event that begins the workflow process. This parameter accepts
the following string values:
*publish*
*name* - identifies the name of the workflow. This parameter accepts any unique string
value for a specific owner that does not include the < or > characters.
*priority* - accepts an optional integer value that sets the priority for the workflow

112

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Request Parameter Example
POST {HOST}/v1/approvalflows

Sample Request
POST /v1/approvalflows HTTP/1.1
Host: HOST
Content-Type: application/x-www-form-urlencoded
trigger=publish&workspace=92ed3d44-5376-11e3-b8e3-168170973bd5&priority=9&name=My+Approval+Flow

Sample Response
A successful call returns the following response:
{
"status": true,
"response": {
"id": "d460106d-794b-11e3-b8e3-168170973bd5"
},
"meta": []
}

*status* - string value indicating success of call
*id* - string value indicating ID for newly created approval rile

Error Responses
A call including an invalid or unsupported argument key and value pair returns the following response:
{
"status": false,
"response": {
"errors": [
{
"code": "error.bad_request",
"message": "An invalid parameter/value was supplied"
}
]
},
"meta": []
}

Ensure that your call includes only valid values.
A call attempting to create or update an entity that already uses the same unique identifiers returns the following response:
{
"status": false,
"response": {

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"errors": [
{
"code": "error.conflict",
"message": "A duplicate entry was detected when saving"
}
]
},
"meta": []
}

Ensure that your new call includes a unique value.

Missing Argument
A call not including an expected argument returns the following repsonse:
{
"status": false,
"response": {
"errors": [
{
"code": "error.bad_request",
"message": "An expected argument was not supplied"
}
]
},
"meta": []
}

Ensure that your call includes all required values.

Unauthorized to Add Approval Flow
A call attempting to add an approval rile without the proper permissions returns the following response:
{
"status": false,
"response": {
"errors": [
{
"code": "error.forbidden",
"message": "Unathorized to remove"
}
]
},
"meta": []
}

Ensure that you include the proper authentication with your call.
A call attempting to view a non-existant workflow returns the following response:
{
"status": false,
"response": {

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"errors": [
{
"code": "error.forbidden",
"message": "Unathorized to view workspace"
}
]
},
"meta": []
}

Ensure that you include the proper authentication with your call.

Update Approval Rule
This method updates an existing approval rule.
/v1/approvalflows/{id}

HTTP Method
PATCH

Request Parameters
*id* - ID for the approval rule (required)
*name* - identifies the name of the workflow. This parameter accepts any unique string
value for a specific owner that does not include the < or > characters.
*priority* - accepts an optional integer value that sets the priority for the workflow

Request Parameter Examples
PATCH

/v1/approvalflows/{id}

Sample Request
This sample request updates an approval rule with a priority of 2:
curl -X PATCH -d "priority=2" {HOST}/v1/approvalflows/d460106d-794b-11e3-b8e3-168170973bd5

Sample Response
A successful call returns the following response:
{
"status": true,
"response": true,

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"meta": []
}

*status* - string value indicating success of call
*response* - string value indicating update of approval rule

Error Responses
An unsuccessful call will return one of the following responses:
A call including an invalid or unsupported argument key and value pair returns the following response:
{
"status": false,
"response": {
"errors": [
{
"code": "error.bad_request",
"message": "An invalid parameter/value was supplied"
}
]
},
"meta": []
}

Ensure that your call includes only valid values.
A call attempting to create or update an entity that already uses the same unique identifiers returns the following response:
{
"status": false,
"response": {
"errors": [
{
"code": "error.conflict",
"message": "A duplicate entry was detected when saving"
}
]
},
"meta": []
}

Ensure that your new call includes a unique value.
A call attempting to modify an approval rule without the proper permissions returns the following response:
{
"status": false,
"response": {
"errors": [
{
"code": "error.forbidden",
"message": "Unathorized to modify"
}
]

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},
"meta": []
}

Ensure that you include the proper authentication with your call.
A call attempting to view a non-existant workflow returns the following response:
{
"status": false,
"response": {
"errors": [
{
"code": "error.forbidden",
"message": "Unathorized to view workspace"
}
]
},
"meta": []
}

Ensure that you include the proper authentication with your call.

Delete Approval Rule
This method deletes an existing approval rule.
/v1/approvalflows

HTTP method
DELETE

Request Parameters
*id* - ID for the approval rule (required)

Request Parameter Examples
DELETE

/v1/approvalflows/{id}

Sample Request
This sample request updates an approval rule with a priority of 2:
DELETE {HOST}/v1/approvalflows/d460106d-794b-11e3-b8e3-168170973bd5

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Sample Response
A successful call returns the following response:
{
"status": true,
"response": true,
"meta": []
}

*status* - string value indicating success of call
*response* - string value indicating deletion of approval rule

Error Responses
An unsuccessful call will return one of the following responses:
A call including an invalid or unsupported argument key and value pair returns the following response:
{
"status": false,
"response": {
"errors": [
{
"code": "error.bad_request",
"message": "An invalid parameter/value was supplied"
}
]
},
"meta": []
}

Ensure that your call includes only valid values.
A call not including an expected argument returns the following repsonse:
{
"status": false,
"response": {
"errors": [
{
"code": "error.bad_request",
"message": "An expected argument was not supplied"
}
]
},
"meta": []
}

Ensure that your call includes all required values.
A call attempting to remove an approval rule without the proper permissions returns the following response:
{
"status": false,

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"response": {
"errors": [
{
"code": "error.forbidden",
"message": "Unathorized to remove"
}
]
},
"meta": []
}

Ensure that you include the proper authentication with your call.

Retrieve Approval Rule Criteria
This method retrieves criteria that will trigger an approval flow.
/v1/approvalprerequisites/{workflowId}

HTTP method
GET

Request Parameters
*workflowId* - ID for the approval flow (required)

Request Parameter Examples
GET /v1/approvalprerequisites/{workflowId}

Query Parameters
*hydrate=argument - indicates that the call should return related entity information instead
of string or integer IDs

Sample Request
GET {HOST}/v1/approvalprerequisites/46e66860-25fe-11e3-b1a1-168170973bd5
GET {HOST}/v1/approvalprerequisites/46e66860-25fe-11e3-b1a1-168170973bd5&hydrate=argument

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Sample Response
A successful call returns the following response:
{
"status": true,
"response": {
"items": [
{
"criteria":
"operator":
"argument":
},
{
"criteria":
"operator":
"argument":
},
{
"criteria":
"operator":
"argument":
}
],
"query": "(1 AND 2)
},
"meta": []

"submitter",
"equals",
123123

"social account",
"equals",
83967

"social account",
"equals",
84975

OR ( 1 AND 3 )"

}

A successful call including the hydrate argument returns the following response:
{
"status": true,
"response": {
"items": [
{
"criteria": "submitter",
"operator": "equals",
"argument": {
"id": 7664,
"email": "qzhen@example.com",
"title": "Qzhen_10100",
"avatar_url": null,
"timezone": "GMT",
"enabled": true,
"updated": "2014-02-04T15:50:42+0000",
"organization_id": 10100,
"roles": 1
}
},
{
"criteria": "social account",
"operator": "in",
"argument": [
{

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"name": "Exercise_Your_Voting_Right",
"id": "541a6b23-21ff-4c2c-9ed0-ca81da98d71d",
"network": "Facebook",
"asset": "519296421491495",
"socialaccount": 94093,
"tokenStatus": 1,
"metadata": {
"pageLogo":
"https://fbcdn-profile-a.akamaihd.net/static-ak/rsrc.php/v2/yg/r/LjGkeBM0ISt.png",
"provider": "FACEBOOK",
"userName": "/Exercise_Your_Voting_Right/519296421491495"
}
},
{
"name": "Example Page",
"id": "3a65a221-c16e-479b-8430-57b46fcb21f2",
"network": "Facebook",
"asset": "407001072724791",
"socialaccount": 94268,
"tokenStatus": 1,
"metadata": {
"pageLogo":
"https://fbcdn-profile-a.akamaihd.net/static-ak/rsrc.php/v2/yg/r/LjGkeBM0ISt.png",
"provider": "FACEBOOK",
"userName": "/Chris-Dev-Page/407001072724791"
}
}
]
},
{
"criteria": "social account",
"operator": "equals",
"argument": {
"id": "83967",
"link":
"https://stg3-api.dev.ca1.sfmc.co/socialcloud/v2/socialProperties/83967",
"updated": "2015-04-20T14:45:35Z",
"title": "Ana-192",
"topic": {
"id": "83967",
"link":
"https://stg3-api.dev.ca1.sfmc.co/socialcloud/v2/topics/83967",
"updated": "2015-02-19T17:06:49Z",
"title": "Ana-192",
"createdDate": "2015-02-19T17:06:49Z"
},
"creator": {
"id": "79798023",
"link":
"https://stg3-api.dev.ca1.sfmc.co/socialcloud/v2/users/79798023",
"updated": "2015-04-20T14:45:35Z",
"title": "Hiren Gosalia",
"email": "hgosalia@salesforce.com",
"avatarURL": null

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},
"projects": [],
"registration": {
"id": "16243",
"link":
"https://stg3-api.dev.ca1.sfmc.co/socialcloud/v2/socialAccounts/16243",
"updated": null,
"title": "Mansi SFDC",
"lastRefreshedTime": null
},
"lastValidatedTime": null,
"avatar":
"https://media.licdn.com/mpr/mpr/p/7/005/086/041/07b736a.png",
"usedBySalesforce": "false",
"visibility": "private",
"uniqueName": "ana-192",
"realName": "Mansi SFDC",
"socialNetwork": {
"id": "3880369",
"name": "LinkedIn Page",
"type": 25
},
"status": 0,
"tokens": {
"tokenStatusId": 0,
"tokenStatusLastUpdate": null
}
}
}
}
],
"query": "1 AND ( 2 OR 3 )"
},
"meta": []
}

*status* - string value indicating success of call
*response* - array of information related to retrieved rules:
*items* - array indicating information contained within rule:
*criteria* - string value indicating object within rule
*operator* - string value indicating whether criteria EQUALS or NOT EQUALS the
supplied argument value
*argument* - string value to compare with criteria
*query* - string values indicating AND or OR for query with supplied criteria

The information provided with the hydrate argument varies depending on the included entities.
A call that cannot find the indicated approval flow returns the following response:
{
"status": false,
"response": {
"errors": [
{

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"code": "error.not_found",
"message": ""
}
]
},
"meta": []
}

A call that references an unauthorized approval flow returns the following response:
{
"status": false,
"response": {
"errors": [
{
"code": "error.forbidden",
"message": ""
}
]
},
"meta": []
}

Update Approval Rule Criteria
This method updates criteria that will trigger an approval flow.
/v1/approvalprerequisites/{approvalflow}

HTTP method
PUT

Request Parameters
*approvalflow* - ID for the approval flow (required)

Request Parameter Example
PUT {HOST}/v1/approvalprerequisites/46e66860-25fe-11e3-b1a1-168170973bd5

JSON Parameters
Each JSON payload includes two arguments:
*items* - array of criteria to add or update to the approval flow

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The *items* array includes individual items with the following values:
*criteria* - string value indicating the subject of the rule. Acceptable values include
the following:
*label* - label associated with object
*submitter* - user ID for person performing submit action
*social account* - social property ID associated with the object
*language* - language associated with the object
*country* - country associated with the object
*operator* - string value indicating whether the rule subject equals or does not equal
the provided value
*equals*
*not equals*
*argument* - string value to match against the *criteria* value. *argument* can accept
empty values for label, country, and language. *argument* cannot accept empty values for
*submitter* or *social account*.
*query* - string value indicating how approval workflow handles criteria
The *query* argument includes integers, logical operators, and appropriate groupings.
*integer* - position of criteria in *items* array, beginning with 1
*logical operators* - AND or OR value indicating grouping of criteria
*grouping* - Use parantheses to group together integers and logical operators. You
cannot use AND and OR in the same grouping.

Sample Request
PUT {HOST}/v1/approvalprerequisites/46e66860-25fe-11e3-b1a1-168170973bd5
{
"items": [
{
"criteria": "submitter",
"operator": "equals",
"argument": 123123
},
{
"criteria": "social account",
"operator": "equals",
"argument": 68304
},
{
"criteria": "social account",
"operator": "equals",
"argument": 68647
}
],
"query": "(1 AND 2) OR ( 1 AND 3 )"
}

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Sample Response
A successful call returns the following response:
{
"status": true,
"response": true,
"meta": []
}

*status* - string value indicating success of call
*response* - string value indicating update of approval flow

A call referencing a nonexistant approval flow returns the following response:
{
"status": false,
"response": {
"errors": [
{
"code": "error.not_found",
"message": ""
}
]
},
"meta": []
}

A call not authorized to modify the approval flow returns the following response:
{
"status": false,
"response": {
"errors": [
{
"code": "error.forbidden",
"message": ""
}
]
},
"meta": []
}

A call including incorrect arguments returns the following response:
{
"status": false,
"response": {
"errors": [
{
"code": "error.bad_request",
"message": ""
}
]
},

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"meta": []
}

Retrieve Approvers for a Rule
This method retrieves the criteria that will trigger a specific approval rule.
/v1/approvalprocedures/{id}

HTTP method
GET

Request Parameters
*id* - ID for the approval rule (required)

Request Parameter Examples
GET /v1/approvalprocedures/{id}

Query Parameters
*hydrate=argument - indicates that the call should return related entity information instead
of string or integer IDs

Sample Request
This sample request retrieves the specified approval rule:
curl GET {HOST}/v1/approvalprocedures/aab75fac-0453-11e3-8d6f-168170973bd5

Sample Response
A successful call returns the following response:
{
"status": true,
"response": {
"items": [
{
"criteria": "user",
"operator": "equals",
"argument": 123123,

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"action": "approve"
},
{
"criteria": "user",
"operator": "equals",
"argument": 8765,
"action": "approve"
},
{
"criteria": "user",
"operator": "equals",
"argument": 425548144218779,
"action": "approve"
}
],
"query": "(1 AND 2) OR ( 1 AND 3 )"
},
"meta": []
}

A successful call with the hydrate argument returns the following response:
{
"status": true,
"response": {
"items": [
{
"criteria": "user",
"operator": "equals",
"argument": {
"id": 6721,
"email": "pboddu@example.com",
"username": "pboddu@example.com",
"title": "PraveenBoddu",
"display_name": "PraveenBoddu",
"avatar_url": null,
"timezone": "GMT",
"enabled": true,
"updated": "2014-02-07T18:59:47+0000",
"organization_id": 10545
},
"action": "approve"
},
{
"criteria": "user",
"operator": "equals",
"argument": {
"id": 6721,
"email": "pboddu@example.com",
"username": "pboddu@example.com",
"title": "PraveenBoddu",
"display_name": "PraveenBoddu",
"avatar_url": null,
"timezone": "GMT",
"enabled": true,

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"updated": "2014-02-07T18:59:47+0000",
"organization_id": 10545
},
"action": "approve"
},
{
"criteria": "user",
"operator": "equals",
"argument": {
"id": 6721,
"email": "pboddu@example.com",
"username": "pboddu@example.com",
"title": "PraveenBoddu",
"display_name": "PraveenBoddu",
"avatar_url": null,
"timezone": "GMT",
"enabled": true,
"updated": "2014-02-07T18:59:47+0000",
"organization_id": 10545
},
"action": "approve"
}
],
"query": "1 and ( 2 or 3 )"
},
"meta": []
}

*status* - string value indicating success of call
*response* - array of information related to retrieved rules:
*items* - array indicating information contained within rule:
*criteria* - string value indicating object within rule
*operator* - string value indicating whether criteria EQUALS or NOT EQUALS the
supplied argument value
*argument* - string value to compare with criteria
*action* - string value indicating action performed via rule
*query* - string values indicating AND or OR for query with supplied criteria

The information provided with the hydrate argument varies depending on the included entities.

Error Responses
A call referencing an unknown approval rule returns the following response:
{
"status": false,
"response": {
"errors": [
{
"code": "error.not_found",
"message": ""
}
]

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},
"meta": []
}

Ensure that you reference the correct ID for the approval rule.
A call referencing an approval rule without authorization returns the following response:
{
"status": false,
"response": {
"errors": [
{
"code": "error.forbidden",
"message": ""
}
]
},
"meta": []
}

Ensure you use the correct authentication information.

Update Approvers for a Rule
This method updates the approvers for a specified approval rule.
/v1/approvalprocedures/{id}

HTTP method
PUT

Request Parameters
*id* - ID for the approval rule (required)

Request Parameter Example
PUT /v1/approvalprocedures/{id}

JSON Parameters
Each JSON payload includes two arguments:
*items* - array of criteria to add or update to the approval rule
The *items* array includes individual items with the following values:

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*criteria* - string value indicating this call affects a specified user. Use only the
*user* value here.
*argument* - string value to match against the *criteria* value. *argument* can accept
empty values for label, country, and language. *argument* cannot accept empty values for
*submitter* or *social account*.
*action* - indicates the action for the rule. Acceptable values include the following:
*approve*
*query* - string value indicating how approval workflow handles criteria
The *query* argument includes integers, logical operators, and appropriate groupings.
*integer* - position of criteria in *items* array, beginning with 1
*logical operators* - AND or OR value indicating grouping of criteria
*grouping* - Use parantheses to group together integers and logical operators. You
cannot use AND and OR in the same grouping.

Sample Request
This sample request updates an approval rule with a priority of 2:
curl -X PUT {HOST}/v1/approvalprocedures/46e66860-25fe-11e3-b1a1-168170973bd5
{
"items": [
{
"criteria": "user",
"operator": "equals",
"argument": 123123,
"action": "approve"
},
{
"criteria": "user",
"operator": "equals",
"argument": 8765,
"action": "approve"
},
{
"criteria": "user",
"operator": "equals",
"argument": 425548144218779,
"action": "approve"
}
],
"query": "(1 AND 2) OR ( 1 AND 3 )"
}

Sample Response
A successful call returns the following response:
{
"status": true,

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"response": true,
"meta": []
}

*status* - string value indicating success of call
*response* - string value indicating update of approval rule

Error Responses
A call referencing an unknown approval rule returns the following response:
{
"status": false,
"response": {
"errors": [
{
"code": "error.not_found",
"message": ""
}
]
},
"meta": []
}

Ensure you used the correct ID for the approval rule.
A call referencing an approval rule without authorization returns the following response:
{
"status": false,
"response": {
"errors": [
{
"code": "error.forbidden",
"message": ""
}
]
},
"meta": []
}

Ensure you use the correct authentication information.
A call referencing a bad request returns the following response:
{
"status": false,
"response": {
"errors": [
{
"code": "error.bad_request",
"message": ""
}
]
},

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"meta": []
}

Ensure you properly formatted the information included in the call.

132

CHAPTER 14 Social Properties
In this chapter ...
•

Retrieve Properties

•

Retrieve Property

The Social Properties endpoint allows you to retrieve a list of social accounts registered in your Social
Studio organization. The call returns only those social accounts available to you based on user permissions
and role.

Retrieve All Accounts
Users can retrieve a list of all shared and owned accounts.
GET v3/socialProperties

cURL Example
curl -X GET -H "access_token: 99203c04-621c-4b43-99e4-b76e121faddc"

'https://api.socialstudio.radian6.com/v3/socialProperties?view=shared&owned'

Retrieve a Single Account
You can also retrieve information on a specific account:
GET v3/socialProperties/{id}

cURL Example
curl -X GET -H "access_token: 99203c04-621c-4b43-99e4-b76e121faddc"
'https://api.socialstudio.radian6.com/v3/socialProperties/6386'

133

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Retrieve Properties
This method retrieves social properties the user can access. This object contains information about a managed account topic profile and
associated external user account.
/v3/socialProperties

HTTP Method
GET

Request Parameters
*view* - string value including comma-separated list of properties to return (defaults to
OWNED;(only those properties created by requesting user))
*OWNED* - all social properties created by requesting user
*SHARED* - all social properties shared with and not owned by requesting user
*types* - integer value indicating return of social properties with specified social network
types
*3* - Twitter
*4* - Facebook
*24* - Google Plus
*25* - LinkedIn
*27* - Sina Weibo
*28* - YouTube
*29* - Instagram
*30* - Pinterest
*workspaceGroupId* - reserved for internal use
*limit* - integer value indicating number of results to return (defaluts to 25)
*offset* - integer value indicating result to start with in returned results
*status* - string value including comma-separated list of integers indicating return of
social properties with specified status values
*invalidAccountsFirst* - boolean value indicating return of *invalid* values first, then
*OK* and *new* values (defaults to false)
*orderBy* - string value indicating fields used to sort returned social properties:
*title* - string value describing post
*creator* - string value including creator of post
*visibility* - string value indicating visibility of post*
*status* - integer value indicating status of post
*q* - string value including search string query (minimum of three characters), indicates
return of social properties with partial case-insensitive match on topic title or creator
name
*ids* - string value indicating comma-delimited list of valid social proeprty IDs to return.
Only returns visible social properties. The call returns a 404 error if no social properties
are available. The call normalizes duplicate values and ignores all other query parameters.

134

Social Properties

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Request Parameter Sample
GET /v3/socialProperties

Sample Request
GET /v3/socialProperties?types=4

Sample Response
{
"data": [
{
"id": "121218",
"displayName": "Jane's test software",
"pageUrl": "https://facebook.com/pages/Janes-test-softwar/128544450650919",
"networkTypeId": 4,
"avatarUrl":
"https://fbcdn-profile-a.akamaihd.net/hprofile-ak-xaf1/v/t1.0-1/c151.34.422.422/s50x50/552488_128545593954160_2159838340_n.jpg?oh=cb08f9353545f1bb437f96022466a235&oe=563DA948&__gda__=1448168411_3a661fa573372b8fc3b31058feeb6c8c",
"slug": "pages/Janes-test-software/128544450650919",
"valid": true
},
{
"id": "111819",
"displayName": "I Heart CBC NB",
"pageUrl": "https://facebook.com/pages/I-Love-CBC-NB/376189652448432",
"networkTypeId": 4,
"avatarUrl":
"https://fbcdn-profile-a.akamaihd.net/hprofile-ak-xfa1/v/t1.0-2/p50x50/305074_380514875349292_382752874_n.jpg?oh=02eb66e27be49c4d3a99576b4997493b&oe=5651FCB9&__gda__=1447361104_cbbb529d940f10185f2877dd306967de",
"slug": "pages/I-Love-CBC-NB/376189652448432",
"valid": true
}
],
"meta": {
"totalCount": 2
}
}

*id* - string value indicating unique ID for social property
*displayName* - string value containing name of social property
*pageUrl* - string value containing URL of social property on social network
*networkTypeId* - integer value indicating social network type
*avatarUrl* - string value containing location of avatar image file
*slug* - string value containing slug for social property
*valid* - boolean property indicating whether social media account remains active and valid

135

Social Properties

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Retrieve Property
This method retrieves a single social property from those available for the user to access. This object contains information about a
managed account topic profile and associated external user account. The socialPropertyId value equals the managed account topic
profile ID.
/v3/socialProperties/{id}

HTTP Method
GET

Request Parameters
*id* - integer value indicating the ID for the social property to retrieve

Request Parameter Sample
GET /v3/socialProperties/{socialPropertyId}

Sample Request
GET /v3/socialProperties/121218

Sample Response
{
"data": [
{
"id": "121218",
"displayName": "Jane's test software",
"pageUrl": "https://facebook.com/pages/Janes-test-softwar/128544450650919",
"networkTypeId": 4,
"avatarUrl":
"https://fbcdn-profile-a.akamaihd.net/hprofile-ak-xaf1/v/t1.0-1/c151.34.422.422/s50x50/552488_128545593954160_2159838340_n.jpg?oh=cb08f9353545f1bb437f96022466a235&oe=563DA948&__gda__=1448168411_3a661fa573372b8fc3b31058feeb6c8c",
"slug": "pages/Janes-test-software/128544450650919",
"valid": true
},
],
"meta": {
"totalCount": 1

136

Social Properties

Retrieve Property

}
}

*id* - string value indicating unique ID for social property
*displayName* - string value containing name of social property
*pageUrl* - string value containing URL of social property on social network
*networkTypeId* - integer value indicating social network
*avatarUrl* - string value containing location of avatar image file
*slug* - string value containing slug for social property
*valid* - boolean property indicating whether social media account remains active and valid

137

CHAPTER 15 Create Topic Profile and Retrieving Posts with
Keyword Groups
In this chapter ...
•

Retrieve Topic Profiles

•

Retrieve Topic Profile

•

Create Topic Profile

•

Update Topic Profile

•

Delete Topic Profile

•

Update Keyword
Groups in a Topic
Profile

•

Delete Keyword
Groups in a Topic
Profile

•

Update Source Filters
in a Topic Profile

•

Activate a Topic
Profile

Create Topic Profile
Use the topic profile to define the social data that interests you based on a set of parameters consisting
of keywords, sources, languages, regions and media types. For example, you could look for a series of
English keywords in Twitter posts originating in the United Kingdom.
First, define the topic profile using the following route:
POST /v3/topics

cURL Example
curl -X POST -H 'access_token: your_access_token" -H "Content-Type:
application/json" -d '{
"title" : "test12345",
"languages" : [ "1" ],
"mediaTypes" : [ {"id" : "5" }, { "id" : "1" }, { "id" : "10" } ]
}' https://api.socialstudio.radian6.com/v3/topics

Create Keyword Group
Next, create a keyword group that contains the keywords to be monitored. Keywords allow you to define
specific terms which should match post content and define which content flows to the topic profile.
Social Studio organizes keywords into various keyword groups using the following route:
POST /v3/keywordGroups

cURL Example
curl -X POST -H "access_token: your_access_token" -H "Content-Type:
application/json" -d '{
"title" : "API Test",
"type" : 2,
"active" : true,
"contains" : [[{"tokenType" : 1, "value" : "Coca Cola", "meta" :

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"2" }]]
}' https://api.socialstudio.radian6.com/v3/keywordGroups

Assign Keyword Group to Topic Profile
After creating a topic profile and a keyword group, you can link them both together using the following
API endpoint:
PUT /v3/topics{id}/keywordGroups

cURL Example
curl -X PUT -H "access_token: your_access_token" -H "Content-Type:
application/json" -d '[
{
"id" : "405492"
}]'
https://api.socialstudio.radian6.com/v3/topics/273382/keywordGroups

Retrieving Posts
Once you create the previous calls, you can retireve matching posts:
GET /v3/posts?topics={id}

cURL Example
curl -X GET -H "access_token: your_access_token" -H "Content-Type:
application/json"
https://api.socialstudio.radian6.com/v3/posts?topics=273382

Each client can use a limited amount of active topic profiles. Any call that causes the client to exceed
the limit returns a 400 error.

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Retrieve Topic Profiles

Retrieve Topic Profiles
This method retrieves specific details on topic profiles based on user permissions and role. You cannot use this route to retrieve information
on keywords and keyword groups.
/v3/topics

HTTP Method
GET

Request Parameters
None

Query Parameters
*workspaceGroupId* - reserved for internal use
*limit* - integer value indicating number of results to return (defaults to 50000)
*offset* - integer value indicating result to start with (defaults to 0)
*q* - string value including characters to search for in title (minimum of 3 characters)
*includeQuickSearch* - boolean value indicating whether to include Quick Search topic
profiles in response
*orderBy* - string values indicating how call sorts returned list of topic profiles:
*title*
*visibility*
*status*
*created* (ordered alphabetically by display name of creator)
*creation* (topic ordered by topic creation date)
*ASC* (default)
*DESC*
*status* - integer values indicating status of topic profile to return
*0* - disabled
*1* - purchased or active
*2* - trial
*3* - expired
*4* - draft

Request Parameters Example
GET /v3/topics

Sample Call
GET /v3/topics?q="Scott"&includeQuickSearch=false

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Retrieve Topic Profiles

Sample Response
A successful call returns the following response:
{
"data": [
{
"id": "4",
"title": "Scott Test 3",
"creator": {
"id": "3",
"link": "https://stg2-dmz3.dev.ca1.example.co/socialcloud/v2/users/3",
"updated": null,
"title": "scott@example.com (clientId = 1)"
},
"visibility": "private",
"status": 1,
"emv": 0,
"languages": [],
"mediaTypes": [],
"regions": [],
"keywordGroups": [],
"billingCode": "",
"includeSourceFilters": [],
"excludeSourceFilters": [],
"includeAllSourceFilters": [],
"createdDate": "2009-10-09T19:27:58Z"
},
…
],
"meta" : {
"totalCount" : 52
}
}

*id* - integer value indicating unique ID for topic profile
*title* - string value indicating name of topic profile
*creator* - object containing information on creator of topic profile:
*id* - integer value indicating unique ID for creator
*link* - string value indicating URL for location of creator
*updated* - timestamp value indicating last update for creator (can be null)
*title* - string value indicating name of creator
*visibility* - string value indicating visibility of topic profile
*public*
*private*
*status* - integer values indicating status of topic profile to return
*0* - disabled
*1* - purchased or active
*2* - trial
*3* - expired
*4* - draft
*emv* - integer value indicating estimated monthly value for topic profile
*languages* - array of language values associated with topic profile
*mediaTypes* - array of media type values associated with topic profile

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Retrieve Topic Profile

*regions* - array of region values associated with topic profile
*keywordGroups* - array of keyword group values associated with topic profile
*billingCode* - string value of billing code associated with topic profile
*includeSourceFilters* - array of source filters associated with topic profile
*excludeSourceFilters* - array of source filters specifically excluded from topic profile
*includeAllSourceFilters* - array of all source filters available for topic profile

Retrieve Topic Profile
This method retrieves a specific topic profile based on user permissions and role. You cannot use this route to retrieve information on
keywords and keyword groups.
/v3/topics/{id}

HTTP Method
GET

Request Parameters
*id* - integer value indicating unique ID for topic profile

Request Parameters Example
GET /v3/topics{id}

Sample Call
GET /v3/topics/4

Sample Response
A successful call returns the following response:
{
"data": [
{
"id": "4",
"title": "Scott Test 3",
"creator": {
"id": "3",
"link": "https://stg2-dmz3.dev.ca1.example.co/socialcloud/v2/users/3",
"updated": null,
"title": "scott@example.com (clientId = 1)"
},
"visibility": "private",

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Create Topic Profile

"status": 1,
"emv": 0,
"languages": [],
"mediaTypes": [],
"regions": [],
"keywordGroups": [],
"billingCode": "",
"includeSourceFilters": [],
"excludeSourceFilters": [],
"includeAllSourceFilters": [],
"createdDate": "2009-10-09T19:27:58Z"
},
…
],
"meta" : {
"totalCount" : 52
}
}

*id* - integer value indicating unique ID for topic profile
*title* - string value indicating name of topic profile
*creator* - object containing information on creator of topic profile:
*id* - integer value indicating unique ID for creator
*link* - string value indicating URL for location of creator
*updated* - timestamp value indicating last update for creator (can be null)
*title* - string value indicating name of creator
*visibility* - string value indicating visibility of topic profile
*public*
*private*
*status* - integer values indicating status of topic profile to return
*0* - disabled
*1* - purchased or active
*2* - trial
*3* - expired
*4* - draft
*emv* - integer value indicating estimated monthly value for topic profile
*languages* - array of language values associated with topic profile
*mediaTypes* - array of media type values associated with topic profile
*regions* - array of region values associated with topic profile
*keywordGroups* - array of keyword group values associated with topic profile
*billingCode* - string value of billing code associated with topic profile
*includeSourceFilters* - array of source filters associated with topic profile
*excludeSourceFilters* - array of source filters specifically excluded from topic profile
*includeAllSourceFilters* - array of all source filters available for topic profile

Create Topic Profile
This method creates a new keyword topic profile.
/v3/topics

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Create Topic Profile

HTTP Method
POST

Request Parameters
None

Request Parameters Example
POST /v3/topics

JSON Parameters
*title* - string value indicating name for new topic profile (required)
*languages* - array of integer values indicating languages associated with new topic profile
(required, set with value of ALL to associate with all available values)
*mediaTypes* - array of integer values indicating media types associated with new topic
profile (required, set with value of ALL to associate with all available values)
*regions* - array of integer values indicating regions associated with new topic profile
(required, set with value of ALL to associate with all available values)
*status* - integer value indicating status of topic profile (create with value of 4 for
DRAFT, otherwise leave blank)

Sample Request
POST /v3/topics
{
"title": "test topic profile",
"languages": [
"1"
],
"mediaTypes": [
{
"id": "5"
},
{
"id": "1"
},
{
"id": "10"
}
]
"regions": [
"all"
]
}

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Update Topic Profile

Sample Response
A successful call returns a 201 Success code with a Location response header including the URL for the new topic profile resource.
A call including a malformed JSON payload or invalid IDs (such as unauthorized mediatypes) returns a 400 code. Ensure your JSON
payload contains valid values.
A call by a user with insufficient permissions returns a 403 code. Ensure your user can make this call within your organization.
An internal server error returns a 500 code. Try your code at a later time.

Update Topic Profile
This method updates a new keyword topic profile.
/v3/topics

HTTP Method
PUT

Request Parameters
None

Request Parameters Example
PUT /v3/topics

JSON Parameters
*title* - string value indicating name for new topic profile (required)
*languages* - array of integer values indicating languages associated with new topic profile
(required, set with value of ALL to associate with all available values)
*mediaTypes* - array of integer values indicating media types associated with new topic
profile (required, set with value of ALL to associate with all available values)
*regions* - array of integer values indicating regions associated with new topic profile
(required, set with value of ALL to associate with all available values)
*status* - integer value indicating status of topic profile (create with value of 4 for
DRAFT, otherwise leave blank)

Sample Request
curl -X PUT -H "access_token: f0f59c64-a82d-4a76-8781-078952df8785" -H "Content-Type:
application/json" -d '{
"title": "API Test TP",
"languages": [

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Groups

Delete Topic Profile

"1"
],
"mediaTypes": [
{
"id": "5"
},
{
"id": "1"
},
{
"id": "10"
},
{
"id": "12"
}
]
}' 'https://{host}/v3/topics/1228'

Sample Response
A successful call returns a 200 Success code.
A call including a malformed JSON payload or invalid IDs (such as unauthorized mediatypes) returns a 400 code. Ensure your JSON
payload contains valid values.
A call by a user with insufficient permissions returns a 403 code. Ensure your user can make this call within your organization.
An internal server error returns a 500 code. Try your code at a later time.

Delete Topic Profile
This method deletes an existing topic profile.
/v3/topics/{id}

HTTP Method
DELETE

Request Parameters
*id* - integer value indicating unique ID for topic profile

Request Parameters Example
DELETE /v3/topics/{id}

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Update Keyword Groups in a Topic Profile

Sample Request
DELETE /v3/topics/123459

Sample Response
A successful call returns a 204 No Content code.
A call including an invalid ID value returns a 404 code. Ensure your call contains valid values.
An internal server error returns a 500 code. Try your code at a later time.

Update Keyword Groups in a Topic Profile
This method associated an existing keyword group with the specified topic profile.
/v3/topics/{topicProfileId}/keywordGroups

HTTP Method
PUT

Request Parameters
*topicProfileId* - integer value indicating the topic profile

Request Parameters Example
PUT /v3/topics/{id}/keywordGroups

JSON Parameters
*keywordGroupId* - integer value indicating the keyword group (can include array of these
values)

Sample Request
curl -X PUT -H "Content-Type: application/json" -H "Accept: application/json"-H
"access_token: your_access_token" -d "[
{ \"id\" : \"408299\" }
]" "https://{host}/v3/topics/304237/keywordGroups"

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Delete Keyword Groups in a Topic Profile

Sample Response
A successful call returns a 200 code.
A call from a user with insufficient permissions to perform the update (either on topic profile or keyword groups)returns a 403 call.
Contact your administrator for the proper permissions.
A call including an invalid topic profile ID or keyword group ID returns a 404 error. Ensure you include the correct values in your call.
An internal server error during your call returns a 500 error. Try your call again at a later time.

Delete Keyword Groups in a Topic Profile
This method deletes a keyword group existing topic profile.
/v3/topics/{topicId}/keywordGroups/{keywordGroupId}

HTTP Method
DELETE

Request Parameters
*topicId* - integer value indicating unique ID for topic profile
*keywordGroupId* - integer value indicating unique UD for keyword group

Request Parameters Example
DELETE /v3/topics/{id}/keywordGroups/{keywordGroupId}

Sample Request
DELETE /v3/topics/123459/keywordGroups/54321

Sample Response
A successful call returns a 204 No Content code.
A call including an invalid ID value returns a 404 code. Ensure your call contains valid values.
An internal server error returns a 500 code. Try your code at a later time.

Update Source Filters in a Topic Profile
This method updates the source filters associated with a topic profile.
/v3/topics/{id}/sourceFilters

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Activate a Topic Profile

HTTP method
PUT

Request Parameters
*id* - integer value indicating unique ID for topic profile

Request Parameters Example
PUT /v3/topics/{id}/sourceFilters
[
{
"sourceFilterId":2,
"type":1
}
]

JSON Parameters
*sourceFilterId* - The identifier for the source filter to be associated with the topic
profile
*type* - Source filter type
*0* - Include
*1* - Exclude
*2* - Include all

Sample Requests
Sample Response

Activate a Topic Profile
This method activates an existing topic profile.
/v3/topics/{id}

HTTP Method
POST

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Activate a Topic Profile

Request Parameters
*id* - integer value indicating unique ID for topic profile

Request Parameters Example
POST /v3/topics/{id}

Query Parameters
*action* - string value indicating action to perform on topic profile (required)
*activate*
*billingCode* - string value indicating billing code to associated with activation (required)

Sample Request
POST /v3/topics/12345?action=activate&billingCode=6789

Sample Response
A successful call returns a 204 No Content code.
A call including an invalid ID value returns a 404 code. Ensure your call contains valid values.
An internal server error returns a 500 code. Try your code at a later time.

150

CHAPTER 16 Keyword Groups
In this chapter ...
•

Retrieve Keyword
Groups

•

Create Keyword
Groups

•

Update Keyword
Groups

151

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Retrieve Keyword Groups

Retrieve Keyword Groups
This method returns a specified keyword group from a workspace.
/v3/keywordGroups/{id}

HTTP Method
GET

Request Parameters
*id* - integer value indicting unique ID for keyword group

Request Parameters Example
GET /v3/keywordGroups/{id}

Sample Request
curl -X GET -H "Accept: application/json"-H "access_token: your_access_token"
"https://{host}/v3/keywordGroups/408299"

Sample Response
A successful call returns the following response:
{
"data" : [
{
"title" : "Beverages",
"type" : 2,
"active" : true,
"contains" : [
[
{
"tokenType": 1,
"value": "soda",
"meta": "2"
},
{
"tokenType": 2
},
{
"tokenType": 0,
"value": "orange"
}

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],
[
{
"tokenType": 1,
"value": "coffee",
"meta": "3"
},
{
"tokenType": 3
},
{
"tokenType": 0,
"value": "tea"
}
]
],
"excludes": [
{
"tokenType": 0,
"value": "lemonade"
}
],
"andContains": [
{
"tokenType": 0,
"value": "cranberry"
},
{
"tokenType": 0,
"value": "water"
}
]
}
],
"meta" : {
"totalCount" : 1
}
}

*title* - string value indicating the name of the keyword group
*type* - integer value indicating the type of the keyword group
*active* - boolean value indicating whether the keyword group remains active in the account
*contains* - array of filters that include contplex filter queries with operators AND and
NOT:
*tokenType* - integer value indicating types of keyword tokens:
*0* - KEYWORD_OR_PHRASE (requires tokenType and value information)
*1* - PROXIMITY (requires tokenType, value, and meta information)
*2* - AND (requires only tokenType value)
*3* - NOT (requires only tokenType value)
*value* - string value indicating keyword or phrase to include in search
*meta* - integer value in range of -1 to 20 indicating proximity of key terms to trigger
inclusion
*andContains* - array of values indicating other keywords to include in results (no operators

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Create Keyword Groups

allowed)
*tokenType* - integer value indicating types of keyword tokens:
*0* - KEYWORD_OR_PHRASE (requires tokenType and value information)
*value* - string value indicating keyword or phrase to include in search
*excludes* - array of values indicating other keywords to exclude from results (no operators
allowed, cannot exceed the maximum number set at the client level)
*tokenType* - integer value indicating types of keyword tokens:
*0* - KEYWORD_OR_PHRASE (requires tokenType and value information)
*value* - string value indicating keyword or phrase to include in search

Create Keyword Groups
This method creates a new keyword group not associated with a topic profile.
/v3/keywordGroups

HTTP Method
POST

Request Parameters
None

Request Parameters Example
GET /v3/keywordGroups

JSON Parameters
Each JSON payload includes the following arguments:
*title* - string value indicating the name of the keyword group
*type* - integer value indicating the type of the keyword group
*active* - boolean value indicating whether the keyword group remains active in the account
*contains* - array of filters that include contplex filter queries with operators AND and
NOT:
*tokenType* - integer value indicating types of keyword tokens:
*0* - KEYWORD_OR_PHRASE (requires tokenType and value information)
*1* - PROXIMITY (requires tokenType, value, and meta information)
*2* - AND (requires only tokenType value)
*3* - NOT (requires only tokenType value)
*value* - string value indicating keyword or phrase to include in search
*meta* - integer value in range of -1 to 20 indicating proximity of key terms to trigger
inclusion
*andContains* - array of values indicating other keywords to include in results (no operators
allowed)

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Create Keyword Groups

*tokenType* - integer value indicating types of keyword tokens:
*0* - KEYWORD_OR_PHRASE (requires tokenType and value information)
*value* - string value indicating keyword or phrase to include in search
*excludes* - array of values indicating other keywords to exclude from results (no operators
allowed, cannot exceed the maximum number set at the client level)
*tokenType* - integer value indicating types of keyword tokens:
*0* - KEYWORD_OR_PHRASE (requires tokenType and value information)
*value* - string value indicating keyword or phrase to include in search

Your keywords cannot accept predefined stop works, including the following values:
a,b,c,d,e,f,g,h,i,j,k,l,m,n,o,p,q,r,s,t,u,v,w,x,y,z,1,2,3,4,5,6,7,8,9,0,!,@,#,$,^,*,(,),am,an,as,at,be,by,do,go,he,if,in,is,it,me,my,no,of,on,or,so,to,up,us,we,and,the,for,not,she,was,test

Your keywords cannot accept any invalid characters, including the following values:
^"<>|*\n

The overall number of keywords and phrases for the topic profile cannot exceed the maximum number set at the client level. Contact
your administrator to determine these levels.

Sample Request
curl -X POST -H "Content-Type: application/json" -H "Accept: application/json"-H
"access_token: your_access_token" -d "{
\"title\" : \"Presidential Test\",
\"type\" : 2,
\"active\" : true,
\"contains\" : [
[
{
\"tokenType\" : 1,
\"value\" : \"President\",
\"meta\" : \"2\"
}
]
]
}" "https://{host}/v3/keywordGroups"

Sample Response
A successful call returns the following response:
{
"data": [
{
"id": "408299"
}
],
"meta":
{
"totalCount": 1

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Update Keyword Groups

}
}

*data* - array of returned information from the call
*id* - integer value indicating the unique ID for the created keyword group

A call with a malformed JSON document returns a 400 error. Ensure you correctly formatted your JSON information.
An internal server error during your call returns a 500 error. Try your call again at a later time.

Update Keyword Groups
This method creates a new keyword group not associated with a topic profile.
/v3/keywordGroups/{id}

HTTP Method
PUT

Request Parameters
*id* - integer value indicting unique ID for keyword group

Request Parameters Example
PUT /v3/keywordGroups

JSON Parameters
Each JSON payload includes the following arguments:
*title* - string value indicating the name of the keyword group
*type* - integer value indicating the type of the keyword group
*active* - boolean value indicating whether the keyword group remains active in the account
*contains* - array of filters that include contplex filter queries with operators AND and
NOT:
*tokenType* - integer value indicating types of keyword tokens:
*0* - KEYWORD_OR_PHRASE (requires tokenType and value information)
*1* - PROXIMITY (requires tokenType, value, and meta information)
*2* - AND (requires only tokenType value)
*3* - NOT (requires only tokenType value)
*value* - string value indicating keyword or phrase to include in search
*meta* - integer value in range of -1 to 20 indicating proximity of key terms to trigger
inclusion
*andContains* - array of values indicating other keywords to include in results (no operators

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allowed)
*tokenType* - integer value indicating types of keyword tokens:
*0* - KEYWORD_OR_PHRASE (requires tokenType and value information)
*value* - string value indicating keyword or phrase to include in search
*excludes* - array of values indicating other keywords to exclude from results (no operators
allowed, cannot exceed the maximum number set at the client level)
*tokenType* - integer value indicating types of keyword tokens:
*0* - KEYWORD_OR_PHRASE (requires tokenType and value information)
*value* - string value indicating keyword or phrase to include in search

Your keywords cannot accept predefined stop works, including the following values:
a,b,c,d,e,f,g,h,i,j,k,l,m,n,o,p,q,r,s,t,u,v,w,x,y,z,1,2,3,4,5,6,7,8,9,0,!,@,#,$,^,*,(,),am,an,as,at,be,by,do,go,he,if,in,is,it,me,my,no,of,on,or,so,to,up,us,we,and,the,for,not,she,was,test

Your keywords cannot accept any invalid characters, including the following values:
^"<>|*\n

The overall number of keywords and phrases for the topic profile cannot exceed the maximum number set at the client level. Contact
your administrator to determine these levels.

Sample Request
curl -X PUT -H "Content-Type: application/json" -H "Accept: application/json"-H
"access_token: your_access_token" -d "{
\"title\": \"Presidential Test\",
\"active\": true,
\"type\": 2,
\"keywordsCount\": 0,
\"contains\": [
[
{
\"tokenType\": 1,
\"value\": \"President\",
\"meta\": \"2\"
}
]
],
\"andContains\": [],
\"excludes\": []
}" "https://{host}/v3/keywordGroups/408299"

Sample Response
A successful call returns a 200 code.
A call with a malformed JSON document returns a 400 error. Ensure you correctly formatted your JSON information.
A call from a user with insufficient permissions to perform the update returns a 403 call. Contact your administrator for the proper
permissions.
An internal server error during your call returns a 500 error. Try your call again at a later time.

157

CHAPTER 17 Sources and Source Groups
In this chapter ...
•

Retrieve Sources

•

Retrieve Source

•

Create Source

•

Update Source

•

Delete Source

•

Retrieve Source
Groups

•

Retrieve Source
Group

•

Create Source Group

•

Update Source
Group

•

Delete Source Group

Use sources to identify specific Facebook pages, Twitter accounts, blog posts, and other source types.
These source types can further refine the topic profile definition. You can also combine sources into
groups.

Retrieve Sources
GET /v3/sourceFilters/1055/sourceFilterQueries

cURL Example
curl -X GET -H "access_token: 513e6576-218d-4a9e-b7cc-ac4ebf45fd1e"
-H "Content-Type:
application/json"'https://api.socialstudio.radian6.com/v3/sourceFilters/1055/sourceFilterQueries'

158

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Retrieve Sources
This method returns all source filter queries associated with a social filter.
/v3/sourceFilters/{sourceFilterId}/sourceFilterQueries

HTTP Method
GET

Request Parameters
*sourceFilterId* - integer value indicating the source filter from which to retrieve a
social filter query (required)

Query Parameters
*limit* - integer value indicating number of results to return (defaults to 5000)
*offset* - integer value indicating result to start with (defaults to 0)
*q* - string value including characters to search for in title (minimum of 3 characters)
*orderBy* - string values indicating how call sorts returned list of source filters:
*id* - sort by ID value
*title* - sort by title
*uri* - sort by URI

Request Parameter Example
GET /v3/sourceFilters{id}/sourceFilterQueries

Sample Request
GET /v3/sourceFilters/1/sourceFilterQueries

Sample Response
{
"data": [
{
"id": "1",
"title": "Source Filter Query Title",
"uri": "my.source.filter.query.org"
}
],
"meta": {

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Retrieve Source

"totalCount": 1
}
}

*id* - integer value indicating unique identifier for source filter
*title* - string value indicating name for source filter
*uri* - string value including source filter query location in system

Retrieve Source
This method returns a specified source filter query associated with a social filter.
/v3/sourceFilters/{sourceFilterId}/sourceFilterQueries/{sourceFilterQueryId}

HTTP Method
GET

Request Parameters
*sourceFilterId* - integer value indicating the source filter from which to retrieve a
social filter query (required)
*sourceFilterQueryId* - integer value indicating the source filter query to retrieve
(required)

Query Parameters
*limit* - integer value indicating number of results to return (defaults to 5000)
*offset* - integer value indicating result to start with (defaults to 0)
*q* - string value including characters to search for in title (minimum of 3 characters)
*orderBy* - string values indicating how call sorts returned list of source filters:
*id* - sort by ID value
*title* - sort by title
*uri* - sort by URI

Request Parameter Example
GET /v3/sourceFilters/{sourceFilterId}/sourceFilterQueries/{sourceFilterQueryId}

Sample Request
GET /v3/sourceFilters/1/sourceFilterQueries/123

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Sources and Source Groups

Create Source

Sample Response
{
"data": [
{
"id": "123",
"title": "Source Filter Query Title",
"uri": "my.source.filter.query.org"
}],
"meta": {
"totalCount": 1
}
}

*id* - integer value indicating unique identifier for source filter
*title* - string value indicating name for source filter
*uri* - string value including source filter query location in system

Create Source
This method creates a source filter query within an account. You can add this source filter query to the source filter to create conditions
for use within the filter.
/v3/sourceFilters/{sourceFilterId}/sourceFilterQueries

HTTP Method
POST

Request Parameters
*sourceFilterId* - integer value indicating the source filter from which to retrieve a
social filter query (required)

Request Parameter Example
POST /v3/sourceFilters/{sourceFilterId}/sourceFilterQueries

JSON Parameters
*title* - string value indicating name for source filter
*uri* - string value indicating location for source filter query(required)

161

Sources and Source Groups

Update Source

Sample Request
POST
/v3/sourceFilters/1/sourceFilterQueries
{
"title": "Source Filter Title",
"uri": "A description of what this source filter contains."
}

Sample Response
A successful call returns a 201 Success response. A Location response header contains the URL to the new source filter query resource.
A malformed JSON payload returns a 400 Bad Request response. Ensure your payload matches the sample shown in this example.
A internal error during creation returns a 500 Internal Server Error. Try your create call again at a later time.

Update Source
This method updates a source filter query within an account.
/v3/sourceFilters/{sourceFilterId}/sourceFilterQueries/{sourceFilterQueryId}

HTTP Method
PUT

Request Parameters
*sourceFilterId* - integer value indicating the source filter from which to retrieve a
social filter query (required)
*sourceFilterQueryId* - integer value indicating the source filter query to retrieve
(required)

Request Parameter Example
PUT /v3/sourceFilters/{sourceFilterId}/sourceFilterQueries/{sourceFilterQueryId}

JSON Parameters
*title* - string value indicating name for source filter
*uri* - string value indicating location for source filter query(required)

162

Sources and Source Groups

Delete Source

Sample Request
PUT /v3/sourceFilters/1
{
"title": "Source Filter Title",
"uri": "A description of what this source filter contains."
}

Sample Response
A successful call returns a 204 No Content response, indicating the call successfully updated the source filter.
A malformed JSON payload returns a 400 Bad Request response. Ensure your payload matches the sample shown in this example.
A internal error during creation returns a 500 Internal Server Error. Try your create call again at a later time.

Delete Source
This method deletes the source filter query specified by the ID. This action removes the souce query filter from any associated source
filter.
/v3/sourceFilters/{sourceFilterId}/sourceFilterQueries/{sourceFilterQueryId}

HTTP Method
DELETE

Request Parameters
*sourceFilterId* - integer value indicating the source filter from which to retrieve a
social filter query (required)
*sourceFilterQueryId* - integer value indicating the source filter query to retrieve
(required)

Request Parameter Example
DELETE

/v3/sourceFilters/{sourceFilterId}/sourceFilterQueries/{sourceFilterQueryId}

Sample Request
DELETE /v3/sourceFilters/1/socialFilterQueries/123

Sample Response
A successful call returns a No Content 204 code, indicating the call succeded and no content exists.

163

Sources and Source Groups

Retrieve Source Groups

An internal error occuring during the call returns a 500 error.

Retrieve Source Groups
This method returns all source groups available to the authenticated users.
/v3/sourceFilters

HTTP Method
GET

Request Parameters
*limit* - integer value indicating number of results to return (defaults to 5000)
*offset* - integer value indicating result to start with (defaults to 0)
*q* - string value including characters to search for in title (minimum of 3 characters)
*title* - string value including characters to search for an exact title match
*status* - string value including comma-separated list of status values to search:
*0* - deactivated source groups
*2* - active source groups
*3* - draft source groups
*orderBy* - string values indicating how call sorts returned list of source groups:
*id* - sort by ID value
*title* - sort by title
*visibility* - sort by visibility
*status* - sort by status
*creation* - sort by creation date
*description* - sort by description
*creator* - sort by creator display name
*ASC* - sort in ascending order
*DESC* - sort in descending order

Request Parameter Example
GET /v3/sourceFilters

Sample Request
GET /v3/sourceFilters?status=2

Sample Response
{
“data”: [
{

164

Sources and Source Groups

Retrieve Source Group

“id”: “1”,
“title”: “Trent - Yahoo Answers SF”,
“description”: null,
“status”: 2,
“createdDate”: “2009–12–22T17:22:08Z”,
“topicCount”: 0,
“public”: false,
“creator”: {
“id”: “58”,
“link”: “https://api.radian6.com/socialcloud/v2/users/58”,
“updated”: null,
“title”: “Trent - Staging - GMail - CLID = 1”
}
},
…
],
“meta”: {
“totalCount”: 706
}
}

*id* - integer value indicating unique identifier for source group
*title* - string value indicating name for source group
*description* - string value including text describing source group
*status* - integer value indicating status of source group
*createdDate* - timestamp value indicating date of creation for source group
*topicCount* - integer value indicating topics associated with source group
*public* - boolean value indicating whether the source group can be viewed publicly
*creator* - object including information on user who created the source group
*id* - integer value indicating unique identifier for user
*link* - string value including URL for user
*updated* - timestamp value indicating last time user updated their information (can
be null)
*title* - string value indicating name of user

Retrieve Source Group
This method returns a source group specified by the ID value.
/v3/sourceFilters/{sourceFilterId}

HTTP Method
GET

Request Parameters
*sourceFilterId* - integer value indicating ID for source group

165

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Retrieve Source Group

Request Parameter Example
GET /v3/sourceFilters/{sourceFilterId}

Sample Request
GET /v3/sourceFilters/1

Sample Response
{
“data”: [
{
“id”: “1”,
“title”: “Trent - Yahoo Answers SF”,
“description”: null,
“status”: 2,
“createdDate”: “2009–12–22T17:22:08Z”,
“topicCount”: 0,
“public”: false,
“creator”: {
“id”: “58”,
“link”: “https://api.radian6.com/socialcloud/v2/users/58”,
“updated”: null,
“title”: “Trent - Staging - GMail - CLID = 1”
}
},
],
“meta”: {
“totalCount”: 1
}
}

*id* - integer value indicating unique identifier for source group
*title* - string value indicating name for source group
*description* - string value including text describing source group
*status* - integer value indicating status of source group
*createdDate* - timestamp value indicating date of creation for source group
*topicCount* - integer value indicating topics associated with source group
*public* - boolean value indicating whether the source group can be viewed publicly
*creator* - object including information on user who created the source group
*id* - integer value indicating unique identifier for user
*link* - string value including URL for user
*updated* - timestamp value indicating last time user updated their information (can
be null)
*title* - string value indicating name of user

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Sources and Source Groups

Create Source Group

Create Source Group
This method creates a source group within an account. You can then add sources to the source group and create conditions for use
within the topic profile.
/v3/sourceFilters

HTTP Method
POST

Request Parameters
None

Request Parameter Example
POST /v3/sourceFilters

JSON Parameters
*title* - string value indicating name for source group (create)
*description* - string value including text describing source group (create)
*public* - boolean value indicating whether the source group includes a public status

Sample Request
POST
/v3/sourceFilters/
{
"title": "source group title",
"description": "A description of what this source group contains.",
"public": false
}

Sample Response
A successful call returns a 201 Success response. A Location response header contains the URL to the new source group resource.
A malformed JSON payload returns a 400 Bad Request response. Ensure your payload matches the sample shown in this example.
A internal error during creation returns a 500 Internal Server Error. Try your create call again at a later time.

167

Sources and Source Groups

Update Source Group

Update Source Group
This method updates a source group available to an authenticated user.
/v3/sourceFilters/{sourceFilterId}

HTTP Method
PUT

Request Parameters
*sourceFilterID* - The ID for the specific source group you wish to update

Request Parameter Example
PUT /v3/sourceFilters/{sourceFilterID}

JSON Parameters
*title* - string value indicating name for source group (required)
*description* - string value including text describing source group (required)
*public* - boolean value indicating whether the source group includes a public status

Sample Request
PUT /v3/sourceFilters/1
{
"title": "source group Title",
"description": "A description of what this source group contains.",
"public": false
}

Sample Response
A successful call returns a 204 No Content response, indicating the call successfully updated the source group.
A malformed JSON payload returns a 400 Bad Request response. Ensure your payload matches the sample shown in this example.
A internal error during creation returns a 500 Internal Server Error. Try your create call again at a later time.

168

Sources and Source Groups

Delete Source Group

Delete Source Group
This method deletes the source group specified by the ID.
/v3/sourceFilters/{sourceFilterId}

HTTP Method
DELETE

Request Parameters
*sourceFilterId* - integer value indicating ID for source group

Request Parameter Example
DELETE

/v3/sourceFilters/{sourceFilterId}

Sample Request
DELETE /v3/sourceFilters/1

Sample Response
A successful call returns a No Content 204 code, indicating the call succeeded and no content exists.
An internal error occurring during the call returns a 500 error.

169

CHAPTER 18 Languages
In this chapter ...
•

Retrieve Languages

•

Retrieve Language

170

Languages

Retrieve Languages

Retrieve Languages
This method retrieves information about all languages available when managing your topic profile.
/v3/languages

HTTP Method
GET

Request Parameters
*limit* - integer value indicating number of results to return (defaults to 1000). This
method does not return any deleted comments.
*offset* - integer value indicating result to start with (defaults to 0)

Request Parameter Example
GET /v3/languages

Sample Request
GET /v3/languages

cURL Example
curl -X GET -H "access_token: 513e6576-218d-4a9e-b7cc-ac4ebf45fd1e"
'https://api.socialstudio.radian6.com/v3/languages'

Sample Response
A successful call returns the following response:
{
"data": [
{
"id": "1",
"title": "English",
"code": "en"
},
{
"id": "2",
"title": "French",
"code": "fr"
},
{

171

Languages

Retrieve Language

"id": "3",
"title": "Spanish",
"code": "es"
},
...
],
"meta": {
"totalCount": 28
}
}

*id* - integer value identifying the language
*title* - string value containing the English-language name for the language
*code* - string value containing the ISO language code for the language

Retrieve Language
This method retreives information about all languages available within an account.
/v3/languages/{id}

HTTP Method
GET

Request Parameters
*id* - integer value indicating the language to retrieve

Request Parameter Example
GET /v3/languages/{id}

Sample Request
GET /v3/languages/1

Sample Response
A successful call returns the following response:
{
"data": [
{
"id": "1",

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Languages

Retrieve Language

"title": "English",
"code": "en"
},
],
"meta": {
"totalCount": 1
}
}

*id* - integer value identifying the language
*title* - string value containing the English-language name for the language
*code* - string value containing the ISO language code for the language

173

CHAPTER 19 Regions
In this chapter ...
•

Retrieve Regions

•

Retrieve Region

174

Regions

Retrieve Regions

Retrieve Regions
This method retrieves information about all regions available when managing your topic profile.
/v3/regions

HTTP Method
GET

Request Parameters
*limit* - integer value indicating number of results to return (defaults to 1000)
*offset* - integer value indicating result to start with (defaults to 0)

Request Parameter Example
GET /v3/regions

Sample Call
GET /v3/regions

cURL Example
curl -X GET -H "access_token: 513e6576-218d-4a9e-b7cc-ac4ebf45fd1e" -H "Content-Type:
application/json" 'https://api.socialstudio.radian6.com/v3/regions'

Sample Response
{
"data": [
{
"id": "46",
"title": "China",
"regionTLD": ".cn",
"isoCountryCode": "CN"
},
{
"id": "78",
"title": "French Southern Territories",
"regionTLD": ".tf",
"isoCountryCode": "TF"
},
{

175

Regions

Retrieve Region

"id": "158",
"title": "New Caledonia",
"regionTLD": ".nc",
"isoCountryCode": "NC"
},
...
],
"meta": {
"totalCount": 249
}
}

*id* - integer value indicating internal ID for region
*title* - string value including English name for region
*regionTLD* - string value including top-level domain for region
*isoCountryCode* - string value including ISO country code

Retrieve Region
This method returns a specific region associated with an account.
/v3/regions/{regionId}

HTTP Method
GET

Request Parameters
*regionId* - integer value indicating internal ID for region

Request Parameter Example
GET /v3/regions/{regionId}

Sample Call
GET /v3/regions/46

Sample Response
{
"data": [
{

176

Regions

Retrieve Region

"id": "46",
"title": "China",
"regionTLD": ".cn",
"isoCountryCode": "CN"
}
],
"meta": {
"totalCount": 1
}
}

*id* - integer value indicating internal ID for region
*title* - string value including English name for region
*regionTLD* - string value including top-level domain for region
*isoCountryCode* - string value including ISO country code

177

CHAPTER 20 Media Types
In this chapter ...
•

Retrieve Media Types

•

Retrieve Media Type

178

Media Types

Retrieve Media Types

Retrieve Media Types
This method retrieves a collection of media types on supplied parameters.
/v3/mediaTypes

HTTP Method
GET

Request Parameters
None

Request Parameter Example
GET /v3/mediaTypes

Query Parameters
*private* - boolean value indicating a return of only private media types (defaults to
false)
*classificationIds* - string value containing comma-delimited list of media type
classification IDs. This parameter returns media types belonging to the specified
classifications. When supplying this value, call will ignore *private* parameter and return
all results associated with supplied classification IDs.
*limit* - integer value indicating number of results to return (defaults to 1000)
*offset* - integer value indicating result to start with in returned results

Sample Request
GET /v3/mediaTypes?private=true&classificationIds=1,3

cURL Example
curl -X GET -H "access_token: 513e6576-218d-4a9e-b7cc-ac4ebf45fd1e"
'https://api.socialstudio.radian6.com/v3/mediaTypes'

Sample Response
{
"data": [
{
"id": "1",

179

Media Types

Retrieve Media Type

"title": "Blogs",
"isVisible": true,
"classificationId": "1",
"classificationType": "Broad Listening"
},
{
"id": "2",
"title": "Videos",
"isVisible": true,
"classificationId": "1",
"classificationType": "Broad Listening"
},
...
],
"meta": {
"totalCount": 12
}
}

*id* - integer value indicating unique identifier of media type
*title* - string value indicating description of media type
*isVisible* - boolean value indicating visibility of media type in account
*classificationId* - integer value indicating unique identifier of media type classification
*classificationType* - string value indicating description of media type classification

Retrieve Media Type
This method retrieves a single media types based on the supplied ID.
/v3/mediaTypes/{id}

HTTP Method
GET

Request Parameters
*mediaTypeId* - integer value indicating media type to retrieve

Request Parameter Example
GET /v3/mediaTypes/{id}

Sample Request
GET /v3/mediaTypes/1

180

Media Types

Retrieve Media Type

Sample Response
{
"data": [
{
"id": "1",
"title": "Blogs",
"isVisible": true,
"classificationId": "1",
"classificationType": "Broad Listening"
}
],
"meta": {
"totalCount": 1
}
}

*id* - integer value indicating unique identifier of media type
*title* - string value indicating description of media type
*isVisible* - boolean value indicating visibility of media type in account
*classificationId* - integer value indicating unique identifier of media type classification
*classificationType* - string value indicating description of media type classification

181

CHAPTER 21 Posts
In this chapter ...
•

Retrieve Posts

Use the Post endpoint to retrieve the social post content associated with a predefined topic profile. The
Social Studio API allows an export of up to 1000 posts per topic profile every 30 seconds (equaling 2.8
million posts in 24 hours).
The Social Studio API enforces some content restruction due to legal requirements:
The API removes all Twitter content and can only provide post and author IDs as well as workflow data for
each post. We remove tweet content and post dynamics you can rehydrate directly via Twitter APIs *We
truncate any broad listening topic profile content to 310 characters or 10 percent of the content, whichever
is greater.

Retrieve Posts
GET /v3/posts

cURL Example
curl -X GET -H "access_token: 513e6576-218d-4a9e-b7cc-ac4ebf45fd1e"
'https://api.socialstudio.radian6.com/v3/posts?topics=1829'

182

Posts

Retrieve Posts

Retrieve Posts
This method retrieves post data from available broad listening topic profiles and social accounts.
/v3/posts

HTTP Method
GET

Request Parameters
None

Request Parameter Sample
GET /v3/posts

Query Parameters
*topics* - string value containing comma-delimited list of topic profile IDs to include
in call (required)
*limit* - integer value indicating number of posts to return in the call (defaults to 25,
accepts values from 1 to 1000)
*sinceId* - integer value indicating ID of post to start retrieve. This parameter allows
only posts created after the identified post.
*beforeId* - integer value indicating ID of post to start retrieve. This parameter allows
only posts created before and including the identified post.
*startDate* - timestamp value indicating the the start date for the filter. This parameter
allows only those posts published to the social media channel on or after the given date,
based on the *updated* attribute for the post (defaults to 24 hours before call occurs).
*endDate* - timestamp value indicating the the end date for the filter. This parameter
allows only those posts published to the social media channel on or before the given date,
based on the *updated* attribute for the post (defaults to current time).
*mediaTypes* - string value containing comma-delimited list of media type IDs to include
in call (defaults to all applicable media types including in the specified topic profiles)
*extendedMediaTypes* - string value containing comma-delimited list of extended media type
IDs to include in call (defaults to all applicable extended media types including in the
specified topic profiles)
*includeWorkflow* - boolean value indicates whether to include workflow with the returned
posts (defaults to false)
*includeSpam* - boolean value indicating whether to include posts flagged as spam by the
Salesforce Marketing Cloud (defaults to false)
*includeAnchors* - boolean value indicating whether to include anchor tags in content. A
*true* value indicates the call returns links as HTML anchor tags within the returned post
content. A *false* value returns plain text (defaults to false).
*includeAuditTrail* - true to get an array of workflow events performed on the post. This
automatically sets the includeWorkflow flag to true

183

Posts

Retrieve Posts

*highlight* - boolean value indicating whether the call highlights keywords. A *true* value
indicating highlighted keywords from the topic profile configuration in the post content
for use when presented in a web page. A *false* value returns plain text (defaults to
false).
*keywords* - string value containing a comma-delimited list of keywords to use when returning
only posts containing those values. This parameter includes up to 50 values and ignores
duplicates.
*sortBy* - string values indicating how call sorts the response:
*publishedDate* - sort by published date in descending order
*publishedDate-ascending* - sort by published date in ascending order
*blogPostId* - sort by post object ID in descending order (default)
*blogPostId-ascending* - sort by post object ID in ascending order
*rankBM25* - sort by relevance rank based on matched keywork frequency
*keywordGroups* - string value containing comma-delimited list of filter group IDs used
to filter posts associated only with those groups. Defaults to all keyword groups provided
in topic profiles from the *topics* parameter.
*includeSourceFilterMatches* - boolean value indicating whether to include the source
groups containing URLs each post matches (defaults to false)
*regions* - string value containing comma-delimited list of region IDs (defaults to all
regions assigned to topics from the *topic parameter)
*languages* - string value containing comma-delimited list of language IDs (defaults to
all languages assigned to topics from the *topic parameter)
*assignedUser* - string value including a comma-delimited list of users IDs for users
within the same client as the calling user
*engagement* - string value containing comma-delimited list of engagement status IDs to
return
*priority* - integer value indicating priority values to use when returning posts:
*1* - low
*2* - medium
*3* - high
*classification* - string value containing comma-delimited list of classifications to
return
*eventsSince* - timestamp value used to indicate posts to return after provided value
(milliseconds after midnight on 1/1/1970). Adding this parameter includes an HTTP header
called Workflow-As-Of-Date that contains current timestamp of call. Use this value to
retrieve only workflow events applied since previous method call. This parameter considers
only workflow applied within last 30 days of call.
*unassigned* - boolean value indicating the call returns only unassigned posts
*sentiment* - string value containing comma-delimited list of sentiment IDs used to filter
posts:
*-10* - Negative
*0*
- Neutral
*10* - Positive
*authorTags* - string value containing comma-delimited list of author tags used to filter
posts

Sample Call
The call below returns posts from the specified topic profile:
GET /v3/posts?topics=1234

184

Posts

Retrieve Posts

The call below returns the latest 50 Twitter posts:
GET /v3/posts?topics=1234&mediaTypes=8&limit=50

The call below returns the latest 50 Twitter posts since the specified ID
GET /v3/posts?topics=1234&mediaTypes=8&limit=50&sinceId=777777

Sample Response
{
"data" : [
{
"id": "1828477438",
"title": "Tennis Star visits Malawi",
"externalId": null,
"externalLink": "http://www.youtube.com/watch?v=exampleValue",
"sourceApplication": null,
"content": "",
"summaryContent": "",
"publishedDate": "2015-07-21T10:07:58Z",
"harvestDate": "2015-07-21T11:23:23Z",
"languageId": 1,
"regionId": 249,
"postStatus": 0,
"mediaProvider": {
"id": "2",
"title": "YouTube",
"mediaTypeId": 2,
"extendedMediaType": null
},
"source": {
"id": "2229562169",
"title": "Tennis Star visits Malawi",
"externalLink": "youtube.com",
"language": "en",
"region": null,
"tags": [
{
"id": "7494",
"value": "Sample source tag"
}
],
"comments": [
{
"id": "56436",
"value": "Sample source comment",
"noteTypeId": "4"
}
]
},
"author": {
"id": "-1",
"title": "YouTube Channel",

185

Posts

Retrieve Posts

"externalId": "-1",
"externalLegacyId": null,
"authorFullName": "YouTube Channel",
"avatar": null,
"authorTags": [
{
"id": "5567567",
"value": "Sample author tag"
}
],
"authorComments": [
{
"id": "556456456",
"value": "Sample author comment"
}
],
"bio": null,
"verified": false
},
"parent": null,
"sentiment": null,
"postStatusException": null,
"engagement": 4564,
"classification": 4,
"tags": [
{
"id": "5466546",
"value": "Sample tag"
}
],
"postDynamics": [
{
"fieldId": "5",
"label": "View Count",
"value": "0"
},
{
"fieldId": "1",
"label": "Comment Count",
"value": "0"
},
{
"fieldId": "2",
"label": "Unique Commenters",
"value": "0"
},
{
"fieldId": "3",
"label": "Engagement",
"value": "0"
},
{
"fieldId": "4",
"label": "Likes and Votes",

186

Posts

Retrieve Posts

"value": "0"
},
{
"fieldId": "7",
"label": "Inbound Links",
"value": "0"
},
{
"fieldId": "21",
"label": "Sentiment",
"value": "0",
"overridden": "false"
}
],
"metadata": null,
"topics": [
4526
],
"sourceFilterMatches": null,
"assignedUser": null,
"comments": [
{
"id": "435345",
"value": "Sample comment",
"noteTypeId": "0"
}
],
"workflowHistory": [
{
"id": "790583",
"workflowType": "BlogPostSentiment",
"entityId": "2101931776",
"creator": {
"id": "2999",
"displayName": "Bob",
"email": "bob@radian6.com",
"avatarUrl": null
},
"createdDate": "2015-11-24T20:35:02Z",
"deletor": null,
"deletedDate": null,
"clientId": "-1",
"value": "-10"
}
]
}
}
],
"meta" : {
"totalCount" : 1

187

Posts

Retrieve Posts

}
}

*id* - integer value indicating unique identifier for post object, used to assign and
access workflow associated with post
*title* - string value containing description of post
*externalId* - integer value indicating unique ID for post assigned by original social
media channel (such as Facebook or Twitter)
*externalLink* - string value containing URL of original post
*sourceApplication* - string value for name of application that created Twitter content
*content* - string value containing text of original post, including links
*summaryContent* - string value reserved for internal use (will always return empty)
*harvestDate* - timestamp value indicating when Social Studio discovered and indexed post
*languageId* - integer value indicating supported language for post (review Languages route
for available IDs)
*regionId* - integer value indicating region associated with post (review region route for
available IDs)
*postStatus* - integer value indicating post status:
*0* - normal, active post
*1* - spam (auto-detected)
*2* - deleted or hidden post (based on user action)
*sentiment* - integer value indicating manually assigned sentiment value (requires
includeWorkflow=true)
*postStatusException* - integer value indicating manually assigned post status value
(requires includeWorkflow=true)
*engagement* - integer value indicating state(such as under review or closed) of post
(requires includeWorkflow=true)
*classification* - integer value indicating classification group assigned to post (requires
includeWorkflow=true)
*assignedUser* - integer value indicating user assigned to post (requires
includeWorkflow=true)
*priority* - integer value indicating priority assigned to post (requires
includeWorkflow=true)
*tags* - array of tag values attached to post (requires includeWorkflow=true)
*comments* - array of comment values attached to post (requires includeWorkflow=true)
*mediaProvider* - object containing information about post within context of original
social network:
*id* - integer value indicating original social network
*title* - string value indicating name of original social network
*mediaTypeId* - number value indicating type of media
*extendedMediaType* - number value indicating type of extended media
*source* - object containing information about post source used to represent source in
Social Studio. Multiple posts may use the same source. Requires includeWorkflow=true.
*id* - integer value indicating unique identifier of source
*title* - string value containing text describing post
*externalLink* - string value containing link to original post
*language* - string value containing ISO language code
*region* - string value containing region associated with post
*tags* - array of string values indicating tags for post
*verified* - boolean value indicating whether Twitter verified post
*author* - object containing information about individual or company that created post
(requires includeWorkflow=true)
*id* - integer value indicating unique identifier for author

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Posts

Retrieve Posts

*title* - string value containing text describing author
*externalId* - integer value indicating unique identifier for author on social media
channel
*externalLegacyId* - integer value indicating unique legacy identifier for author on
social media channel
*authorFullName* - string value containing full name for author
*avatar* - string value containing location for avatar image file
*authorTags* - array containing ID and value pairs for tags attached to author
*authorComments* - array containing ID and value pairs for comments attached to author
*bio* - string value containing author bio information
*verified* - boolean value indicating whether Twitter verified author
*parent* - object containing IDs used by Social Studio and the social media channel to
identify parent post
*postDynamics* - object containing more information about the post (such as number of likes
or comments for a post). These numbers change over time and vary from social channel to
social channel.
*metadata* - object containing additional metadata about the post. This information can
change over time and vary from social channel to social channel.
*topics* - object containing information about the topics associated with the post (topics
assigned in request parameter)
*sourceFilterMatches* - object containing the source group with URLs the post matches
*parentAuthor* - object containing information on author of parent post for current post.
Currently used only for retweeted Twitter posts.

189

CHAPTER 22 Engage Macros
In this chapter ...
•

Retrieve Macros

•

Retrieve Macro

•

Create Macro

•

Update Macro

•

Execute Macro

•

Delete Macro

•

Retrieve
SalesforceOrgs

•

Retrieve
SalesforceOrg

This endpoint allows you to configure predefined metadata to automatically apply when performing a
workflow on posts in Engage and Analyze scenarios. For example, you might want to apply a macro
whenever you see a social post that mentions the brand in the following manner:
“@Brand, my laptop just crashed! Need help asap!”

The macro would execute the following actions:
*Add a post tag *Laptop*
*Set priority as *High*
*Send to Salesforce as a case

Create Macro
First, create a macro to define workflow tasks to execute:
POST /v3/macros

cURL Example
curl -X POST -H "access_token: 82200099-7799-4023-b76d-11bb7c941bf1"
-H "Content-Type: application/json" -d '{
"name": "Urgent - Laptop Support Issue",
"description": "Urgent Laptop Issues to be addressed ASAP",
"actions": [
{
"type": "SetPriority",
"value": "3"
},
{
"type": "AddPostNote",
"value": "Laptop"
},
{
"type": "SendToSalesforceScs",
"value": "00DD00000007aAJMAY",
"parameters": [
{
"name": "case",
"value": "on"
},

190

Engage Macros

{
"name": "lead",
"value": "off"
}
]
}
]
}' 'https://api.socialstudio.radian6.com/v3/macros'

Apply Macro
Once you create a macro, you can apply it to a post:
POST /v3/macros/{id}?action=execute

cURL Example
curl -X POST -H "Content-Type: application/json" -H "access_token:
82200099-7799-4023-b76d-11bb7c941bf1" -d '{
"posts" : [1868932796],
"topics" : [8]
}'
'https://api.socialstudio.radian6.com/v3/macros/23114?action=execute'

191

Engage Macros

Retrieve Macros

Retrieve Macros
This method retrieves all macros within a Social Studio organization. This macro can contain several different actions within the JSON
payload, indicating actions to perform when the macro receives an execute call. Use the Salesforce Organzation methods to retrieve
necessary Service Cloud values for this call.
/v3/macros

HTTP Method
GET

Query Parameters
*workspaceGroupID* - reserved for internal use
*workspaceId* - integer value indicating return of only those macros from the specified
workspace

Request Parameters Example
GET /v3/macros

Sample Request
GET /v3/macros

Sample Response
A successful call returns the following response (can be an array of macros:
"data": [
{
"id": 322,
"name": "Forward to Salesforce",
"description": "Sends post for further investigation",
"owner": {
"id": "1827",
"title": "John.Smith@domain.com",
"avatarURL": null
},
"client": 1,
"createdDate": "2014-03-26T16:04:29Z",
"modifiedDate": null,
"actions": [
{
"type": "SendToSalesforceScs",
"value": "00DR00000008ioUFGY",

192

Engage Macros

Retrieve Macros

"parameters": [
{
"name": "case",
"value": "on"
},
{
"name": "lead",
"value": "on"
}
]
}
]
}
],
"meta": {
"totalCount": 1
}
}

*id* - integer value indicating unique ID for macro
*name* - string value indicating name for macro
*description* - string value including text describing the macro
*owner* - integer value indicating unique ID for owner of macro
*client* - integer value indicating unique ID for client containing macro (read-only)
*createdDate* - timestamp value indicating when system created macro (read-only)
*modifiedDate* - timestamp value indicating when system last updated macro (read-only)
*action* - array of actions included within macro:
*SetClassification* - integer value indicating media type classification to add
*AddAuthorTag* - string value to add as tag to author object
*AddPostTag* - string value to add as tag to post object
*AssignUser* - integer value identifying post to assign to user
*SetEngagement* - integer value identifying engagement level to set
*SetPriority* - integer value identifying priority level to set
*AddPostNote* - string value to add to post as note
*SetSpamStatus* - integer value used to set spam status
*0* - not spam
*2* - spam
*AddSourceTag* - string value to add as source tag
*SetSentiment* - integer value to set as sentiment level
*SendToSalesforceScs* - integer value used to set organization to which the macro will
send post
*case* - string value indicating whether to create case
*off* - do not create case
*on* - create case (default)
*lead* - string value indicating whether to create lead
*off* - do not create lead (default)
*on* - create lead

193

Engage Macros

Retrieve Macro

Retrieve Macro
This method retrieves a macro within a Social Studio organization. This macro can contain several different actions within the JSON
payload, indicating actions to perform when the macro receives an execute call. Use the Salesforce Organzation methods to retrieve
necessary Service Cloud values for this call.

Resource
/v3/macros/{id}

HTTP Method
GET

Request Parameters
*id* - integer value indicating

Request Parameters Example
GET /v3/macros{id}

Sample Request
GET /v3/macros/1234

Sample Response
A successful call returns the following response (can be an array of macros:
"data": [
{
"id": 322,
"name": "Forward to Salesforce",
"description": "Sends post for further investigation",
"owner": {
"id": "1827",
"title": "John.Smith@domain.com",
"avatarURL": null
},
"client": 1,
"createdDate": "2014-03-26T16:04:29Z",
"modifiedDate": null,
"actions": [
{

194

Engage Macros

Retrieve Macro

"type": "SendToSalesforceScs",
"value": "00DR00000008ioUFGY",
"parameters": [
{
"name": "case",
"value": "on"
},
{
"name": "lead",
"value": "on"
}
]
}
]
}
],
"meta": {
"totalCount": 1
}
}

*id* - integer value indicating unique ID for macro
*name* - string value indicating name for macro
*description* - string value including text describing the macro
*owner* - integer value indicating unique ID for owner of macro
*client* - integer value indicating unique ID for client containing macro (read-only)
*createdDate* - timestamp value indicating when system created macro (read-only)
*modifiedDate* - timestamp value indicating when system last updated macro (read-only)
*action* - array of actions included within macro:
*SetClassification* - integer value indicating media type classification to add
*AddAuthorTag* - string value to add as tag to author object
*AddPostTag* - string value to add as tag to post object
*AssignUser* - integer value identifying post to assign to user
*SetEngagement* - integer value identifying engagement level to set
*SetPriority* - integer value identifying priority level to set
*AddPostNote* - string value to add to post as note
*SetSpamStatus* - integer value used to set spam status
*0* - not spam
*2* - spam
*AddSourceTag* - string value to add as source tag
*SetSentiment* - integer value to set as sentiment level
*SendToSalesforceScs* - integer value used to set organization to which the macro will
send post
*case* - string value indicating whether to create case
*off* - do not create case
*on* - create case (default)
*lead* - string value indicating whether to create lead
*off* - do not create lead (default)
*on* - create lead

195

Engage Macros

Create Macro

Create Macro
This method creates a macro within a Social Studio organization. This macro can contain several different actions within the JSON payload,
indicating actions to perform when the macro receives an execute call. Use the Salesforce Organzation methods to retrieve necessary
Service Cloud values for this call.

Resource
/v3/macros

HTTP Method
POST

Request Parameters
None

Request Parameters Example
POST /v3/macros

JSON Parameters
*name* - string value indicating name for macro (required)
*description* - string value including text describing the macro
*action* - array of actions included within macro:
*SetClassification* - integer value indicating media type classification to add
*AddAuthorTag* - string value to add as tag to author object
*AddPostTag* - string value to add as tag to post object
*AssignUser* - integer value identifying post to assign to user
*SetEngagement* - integer value identifying engagement level to set
*SetPriority* - integer value identifying priority level to set
*AddPostNote* - string value to add to post as note
*SetSpamStatus* - integer value used to set spam status
*0* - not spam
*2* - spam
*AddSourceTag* - string value to add as source tag
*SetSentiment* - integer value to set as sentiment level
*SendToSalesforceScs* - integer value used to set organization to which the macro will
send post
*case* - string value indicating whether to create case
*off* - do not create case
*on* - create case (default)
*lead* - string value indicating whether to create lead

196

Engage Macros

Update Macro

*off* - do not create lead (default)
*on* - create lead

Sample Request
POST /v3/macros
{
"name" : "Add post tag",
"description" : "Adds a tag to a post",
"actions": [
{
"type": "AddPostTag",
"value": "Post Tag"
}
]
}

Sample Response
A successful call returns the following response:
{
"data": [
{
"id": "23719"
}
],
"meta": {
"totalCount": 1
}
}

*id* - integer value indicating unique ID for macro
*owner* - integer value indicating unique ID for owner of macro
*client* - integer value indicating unique ID for client containing macro (read-only)
*createdDate* - timestamp value indicating when system created macro (read-only)
*modifiedDate* - timestamp value indicating when system last updated macro (read-only)

Update Macro
This method updates a macro within a Social Studio organization. This macro can contain several different actions within the JSON
payload, indicating actions to perform when the macro receives an execute call. Use the Salesforce Organzation methods to retrieve
necessary Service Cloud values for this call.

Resource
/v3/macros/{id}

197

Engage Macros

Update Macro

HTTP Method
PUT

Request Parameters
*id* - integer value indicating unique ID for macro

Request Parameters Example
PUT /v3/macros

JSON Parameters
*name* - string value indicating name for macro (required)
*description* - string value including text describing the macro
*actions* - array of actions included within macros:
*action* - array of actions included within macro:
*SetClassification* - integer value indicating media type classification to add
*AddAuthorTag* - string value to add as tag to author object
*AddPostTag* - string value to add as tag to post object
*AssignUser* - integer value identifying post to assign to user
*SetEngagement* - integer value identifying engagement level to set
*SetPriority* - integer value identifying priority level to set
*AddPostNote* - string value to add to post as note
*SetSpamStatus* - integer value used to set spam status
*0* - not spam
*2* - spam
*AddSourceTag* - string value to add as source tag
*SetSentiment* - integer value to set as sentiment level
*SendToSalesforceScs* - integer value used to set organization to which the macro will
send post
*case* - string value indicating whether to create case
*off* - do not create case
*on* - create case (default)
*lead* - string value indicating whether to create lead
*off* - do not create lead (default)
*on* - create lead

Sample Request
PUT /v3/macros/1234
{
"name": "My Macro",
"description": "Macro Description",
"actions": [
{

198

Engage Macros

Execute Macro

"type": "AddPostTag",
"value": "Post Tag"
}
]
}

Sample Response
A successful call returns HTTP 200

Execute Macro
This method executes a macro within a Social Studio organization. Use the Salesforce Organzation methods to retrieve necessary Service
Cloud values for this call.

Resource
/v3/macros/{id}

HTTP Method
POST

Request Parameters
*id* - integer value indicating unique ID for macro

Query Parameters
*action* - string value indicating action to perform
*execute*

JSON Parameters
*posts* - array of integer values identifying posts included in the running macro
*topics* - array of integer values identifying topics included in the running macro

Request Parameters Example
POST /v3/macros/{id}

199

Engage Macros

Delete Macro

Sample Request
POST /v3/macros/{id}?action=execute
{
"posts": [2345],
"topics" : [8]
}

Sample Reponse
A successful call returns the following response:
{
"results": [
{
"postId": <2345>,
"action": "AddPostTag",
"result": "SUCCESS",
"error": ""
}
]
}

*results* - object including data on macro execution
*postId* - integer value indicating post on which macro performed
*action* - array of actions included within macro:
*SetClassification* - integer value indicating media type classification to add
*AddAuthorTag* - string value to add as tag to author object
*AddPostTag* - string value to add as tag to post object
*AssignUser* - integer value identifying post to assign to user
*SetEngagement* - integer value identifying engagement level to set
*SetPriority* - integer value identifying priority level to set
*AddPostNote* - string value to add to post as note
*SetSpamStatus* - integer value used to set spam status
*0* - not spam
*2* - spam
*AddSourceTag* - string value to add as source tag
*SetSentiment* - integer value to set as sentiment level
*SendToSalesforceScs* - integer value used to set organization to which the macro will
send post
*case* - string value indicating whether to create case
*off* - do not create case
*on* - create case (default)
*lead* - string value indicating whether to create lead
*off* - do not create lead (default)
*on* - create lead

Delete Macro
This method deletes a macro within a Social Studio organization. Use the Salesforce Organzation methods to retrieve necessary Service
Cloud values for this call.

200

Engage Macros

Retrieve SalesforceOrgs

Resource
/v3/macros/{id}

HTTP Method
DELETE

Request Parameters
*id* - integer value indicating unique ID for macro

Request Parameters Example
DELETE /v3/macros/{id}

Sample Request
DELETE /v3/macros/{id}

Sample Reponse
A successful call returns a No Content 204 code, indicating the call succeeded and no content exists.
A call that matches no macro ID value returns a 404 Not Found code.

Retrieve SalesforceOrgs
This method returns information on all Salesforce organizations registered within the tenant for the user executing the call.
/v3/salesforceOrganizations

HTTP Method
GET

Request Parameters
None

201

Engage Macros

Retrieve SalesforceOrg

Request Parameters Example
GET /v3/salesforceOrganizations

Sample Request
GET /v3/salesforceOrganizations

Sample Request
A successful call returns the following response:
{
"data": [
{
"id": "00D61000000YMhPABC",
"title": "prod.r64sf",
"isSCS": false,
"isSandbox": false,
"isPersonAccountCapable": false,
"adminEmail": "john.doe@salesforce.com",
"integrationUserId": 6110,
"tenantId": 1
}],
"meta" : {
"totalCount" : 1
}
}

*id* - string value containing the 18-character unique ID for the Salesforce organization
*link* - string value containing the URL location for the organization
*updated* - timestamp value indicating when the last organization update occured
*title* - string value indicating the name of the organization
*isSCS* - boolean value indicating whether the organization uses the Social Cloud
*isSandbox* - boolean value indicating whether the organization functions as a developer
sandbox
*isPersonAccountCapable* - boolean value indicating whether the organization can use person
accounts
*adminEmail* - string value including the email address for the organization administrator
*integrationUserId* - integer value indicating the unique ID for the organization integration
user
*tenantId* - integer value indicating the unique ID for the tenant associated with the
Salesforce organization

Retrieve SalesforceOrg
This method returns information on a specified Salesforce organization registered within the tenant for the user executing the call.
/v3/salesforceOrganizations/{id}

202

Engage Macros

Retrieve SalesforceOrg

HTTP Method
GET

Request Parameters
*id* - string value containing the 18-character unique ID for the Salesforce organization
(required)

Request Parameters Example
GET /v3/salesforceOrganizations/{id}

Sample Request
GET /v3/salesforceOrganizations/00DA00000000000001

Sample Request
A successful call returns the following response:
{
"id": "00DA00000000000001",
"link":
"https://stg3-api.dev.ca1.sfmc.co/socialcloud/v3/salesforceOrganizations/00DA00000000000001
",
"updated": "2015-01-01T00:00:00Z",
"title": "Organization Name",
"isSCS": true,
"isSandbox": false,
"isPersonAccountCapable": false,
"adminEmail": "orgowner@example.com",
"integrationUserId": 10010010,
"tenantId": 1
}

*id* - string value containing the 18-character unique ID for the Salesforce organization
*link* - string value containing the URL location for the organization
*updated* - timestamp value indicating when the last organization update occured
*title* - string value indicating the name of the organization
*isSCS* - boolean value indicating whether the organization connects to the Service Cloud
via Social Customer Service integration
*isSandbox* - boolean value indicating whether the organization functions as a developer
sandbox
*isPersonAccountCapable* - boolean value indicating whether the organization can use person
accounts
*adminEmail* - string value including the email address for the organization administrator
*integrationUserId* - integer value indicating the unique ID for the organization integration

203

Engage Macros

Retrieve SalesforceOrg

user
*tenantId* - integer value indicating the unique ID for the Social Studio tenant associated
with the Salesforce organization

204



---

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