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© Copyright 2018 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, Pentium, and Thunderbolt are
trademarks of Intel Corporation in the U.S. and
other countries. Windows is either a registered
trademark or trademark of Microsoft
Corporation in the United States and/or other
countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: February 2018
Document Part Number: L11174-001

Product notice

Software terms

This guide describes features that are common
to most products. Some features may not be
available on your computer.

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.

Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to find your product. Then select
User Guides.

For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits defined by the International Standard for Safety
of Information Technology Equipment (IEC 60950).

iii

Safety warning notice

Processor configuration setting (select products only)
IMPORTANT: Select products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron®
N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is
configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2
processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory
reset to restore the original settings.

Processor configuration setting (select products only)

Table of contents
1 Starting right ................................................................................................................................................ 1
Best practices ......................................................................................................................................................... 1
More HP resources ................................................................................................................................................. 2
2 Getting to know your computer ...................................................................................................................... 4
Locating hardware ................................................................................................................................................. 4
Locating software .................................................................................................................................................. 4
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 7
Display .................................................................................................................................................................... 9
Keyboard area ...................................................................................................................................................... 10
TouchPad ........................................................................................................................................... 10
Lights ................................................................................................................................................. 11
Speaker .............................................................................................................................................. 12
Special keys ....................................................................................................................................... 13
Action keys ........................................................................................................................................ 15
Bottom ................................................................................................................................................................. 17
Labels ................................................................................................................................................................... 18
3 Connecting to a network .............................................................................................................................. 20
Connecting to a wireless network ....................................................................................................................... 20
Using the wireless controls ............................................................................................................... 20
Airplane mode key .......................................................................................................... 20
Operating system controls ............................................................................................. 20
Connecting to a WLAN ....................................................................................................................... 21
Using HP Mobile Broadband (select products only) .......................................................................... 22
Using GPS (select products only) ...................................................................................................... 22
Using Bluetooth wireless devices (select products only) ................................................................. 22
Connecting Bluetooth devices ........................................................................................ 23
Connecting to a wired network—LAN (select products only) ............................................................................. 23
4 Enjoying entertainment features .................................................................................................................. 24
Using the camera ................................................................................................................................................. 24
Using audio .......................................................................................................................................................... 24
Connecting speakers ......................................................................................................................... 24
Connecting headphones .................................................................................................................... 24

vii

Connecting headsets ......................................................................................................................... 25
Using sound settings ......................................................................................................................... 25
Using video .......................................................................................................................................................... 25
Connecting a Thunderbolt device using a USB Type-C cable ........................................................... 26
Connecting video devices using an HDMI cable ................................................................................ 27
Setting up HDMI audio .................................................................................................... 27
Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 28
Using data transfer .............................................................................................................................................. 28
Connecting devices to a USB Type-C port (select products only) ..................................................... 28
5 Navigating the screen .................................................................................................................................. 30
Using TouchPad and touch screen gestures ........................................................................................................ 30
Tap ..................................................................................................................................................... 30
Two-finger pinch zoom ..................................................................................................................... 31
Two-finger slide (TouchPad only) ..................................................................................................... 31
Two-finger tap (TouchPad only) ........................................................................................................ 31
Four-finger tap (TouchPad only) ....................................................................................................... 32
Three-finger swipe (TouchPad only) ................................................................................................. 32
One-finger slide (touch screen only) ................................................................................................. 32
Using an optional keyboard or mouse ................................................................................................................. 33
Using an on-screen keyboard (select products only) .......................................................................................... 33
6 Managing power .......................................................................................................................................... 34
Using Sleep and Hibernation ............................................................................................................................... 34
Initiating and exiting Sleep ............................................................................................................... 34
Initiating and exiting Hibernation (select products only) ................................................................. 35
Shutting down (turning off) the computer .......................................................................................................... 35
Using the Power icon and Power Options ............................................................................................................ 36
Running on battery power ................................................................................................................................... 36
Using HP Fast Charge (select products only) .................................................................................... 36
Displaying battery charge ................................................................................................................. 37
Finding battery information in HP Support Assistant (select products only) .................................. 37
Conserving battery power ................................................................................................................. 37
Identifying low battery levels ........................................................................................................... 37
Resolving a low battery level ............................................................................................................ 38
Resolving a low battery level when external power is available ................................... 38
Resolving a low battery level when no power source is available ................................. 38
Resolving a low battery level when the computer cannot exit Hibernation .................. 38
Factory-sealed battery ...................................................................................................................... 38
Running on external power ................................................................................................................................. 39

viii

7 Maintaining your computer .......................................................................................................................... 40
Improving performance ....................................................................................................................................... 40
Using Disk Defragmenter .................................................................................................................. 40
Using Disk Cleanup ............................................................................................................................ 40
Using HP 3D DriveGuard (select products only) ................................................................................ 40
Identifying HP 3D DriveGuard status .............................................................................. 41
Updating programs and drivers .......................................................................................................................... 41
Cleaning your computer ...................................................................................................................................... 41
Cleaning procedures .......................................................................................................................... 41
Cleaning the display ........................................................................................................ 42
Cleaning the sides or cover ............................................................................................. 42
Cleaning the TouchPad, keyboard, or mouse (select products only) ............................. 42
Traveling with or shipping your computer .......................................................................................................... 42
8 Securing your computer and information ....................................................................................................... 44
Using passwords .................................................................................................................................................. 44
Setting Windows passwords ............................................................................................................. 44
Setting Setup Utility (BIOS) passwords ............................................................................................. 45
Using Windows Hello (select products only) ....................................................................................................... 45
Using Internet security software ......................................................................................................................... 46
Using antivirus software ................................................................................................................... 46
Using firewall software ..................................................................................................................... 46
Installing software updates ................................................................................................................................. 46
Using HP Managed Services (select products only) ............................................................................................ 47
Securing your wireless network .......................................................................................................................... 47
Backing up your software applications and information .................................................................................... 47
Using an optional security cable (select products only) ..................................................................................... 47
9 Using Setup Utility (BIOS) ............................................................................................................................. 48
Starting Setup Utility (BIOS) ................................................................................................................................ 48
Updating Setup Utility (BIOS) .............................................................................................................................. 48
Determining the BIOS version ........................................................................................................... 48
Downloading a BIOS update .............................................................................................................. 49
10 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 50
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 51
Using Remote HP PC Hardware Diagnostics (UEFI) settings (select products only) ........................................... 51
Customizing Remote HP PC Hardware Diagnostics (UEFI) settings ................................................. 51

11 Backing up, restoring, and recovering .......................................................................................................... 53
Creating recovery media and backups ................................................................................................................ 53
Using HP Recovery media (select products only) ............................................................................. 53
Using Windows tools ......................................................................................................................... 54
Using the HP Cloud Recovery Download Tool (select products only) ............................................... 55
Restore and recovery ........................................................................................................................................... 55
Recovering using HP Recovery Manager ........................................................................................... 55
What you need to know before you get started ............................................................. 55
Using the HP Recovery partition (select products only) ................................................. 56
Using HP Recovery media to recover .............................................................................. 57
Changing the computer boot order ................................................................................ 57
Removing the HP Recovery partition (select products only) ......................................... 57
12 Specifications ............................................................................................................................................ 58
Input power .......................................................................................................................................................... 58
Operating environment ....................................................................................................................................... 59
13 Electrostatic Discharge .............................................................................................................................. 60
14 Accessibility .............................................................................................................................................. 61
Supported assistive technologies ....................................................................................................................... 61
Contacting support .............................................................................................................................................. 61
Index ............................................................................................................................................................. 62

Starting right
This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to
learn about best practices after you set up your computer, fun things to do with your computer, and where to
find additional HP resources.

Best practices
After you set up and register the computer, we recommend the following steps to get the most out of your
smart investment:
●

Back up your hard drive by creating recovery media. See Backing up, restoring, and recovering
on page 53.

●

If you haven’t already done so, connect to a wired or wireless network. See details in Connecting to a
network on page 20.

●

Become familiar with the computer hardware and software. For more information, see Getting to know
your computer on page 4 and Enjoying entertainment features on page 24.

●

Update or purchase antivirus software. See Using antivirus software on page 46.

Best practices

More HP resources
To locate resources that provide product details, how-to information, and more, use this table.
Resource

Contents

Setup Instructions

●

Overview of computer setup and features

HP support

●

Online chat with an HP technician

For HP support, go to http://www.hp.com/support.

●

Support telephone numbers

●

Replacement parts videos (select products only)

●

Maintenance and service guides

●

HP service center locations

Safety & Comfort Guide

●

Proper workstation setup

To access this guide:

●

Guidelines for posture and work habits that increase your comfort
and decrease your risk of injury

●

Electrical and mechanical safety information

●

Important regulatory notices, including information about proper
battery disposal, if needed.

●

Specific warranty information about this computer

▲

Select the Start button, select HP Help and Support,
and then select HP Documentation.

‒ or –
▲

Select the Start button, select HP, and then select HP
Documentation.

‒ or –
▲

Go to http://www.hp.com/ergo.
IMPORTANT: You must be connected to the Internet
to access the latest version of the user guide.

Regulatory, Safety and Environmental Notices
To access this document:
▲

Select the Start button, select HP Help and Support,
and then select HP Documentation.

‒ or –
▲

Select the Start button, select HP, and then select HP
Documentation.

Limited Warranty*
To access this document:
▲

Select the Start button, select HP Help and Support,
and then select HP Documentation.

‒ or –
▲

Select the Start button, select HP, and then select HP
Documentation.

‒ or –
▲

Go to http://www.hp.com/go/orderdocuments.
IMPORTANT: You must be connected to the Internet
to access the latest version of the user guide.

*You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In
some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided
in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacific, you

Chapter 1 Starting right

Resource

Contents

can write to HP at POD, PO Box 161, Kitchener Road Post Office, Singapore 912006. Include your product name, and your name, phone
number, and postal address.

More HP resources

Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they're located, and how they work.

Locating hardware
To find out what hardware is installed on your computer:
▲

Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.

For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).

Locating software
To find out what software is installed on your computer:
▲

Select the Start button.
‒ or –
Right-click the Start button, and then select Apps and Features.

Chapter 2 Getting to know your computer

Right side
NOTE:

Refer to the illustration that most closely matches your product.

Component

Description

(1)

Volume button

Controls speaker volume on the computer.

(2)

Fingerprint reader

Allows a fingerprint logon to Windows, instead of a password
logon.
▲

(3)

Vent

To use the fingerprint reader, swipe your finger on the
fingerprint reader. See Using Windows Hello (select
products only) on page 45 for details.

Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.

(4)

USB Type-C power connector and Thunderbolt™
ports with HP Sleep and Charge (2)

Connect AC adapters that have a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery while the computer is off or in the Sleep state.
– and –
Connect and charge most USB devices that have a Type-C
connector, such as a cell phone, camera, activity tracker, or
smartwatch, and provides high-speed data transfer.
– and –
Connect display devices that have a USB Type-C connector,
providing DisplayPort output.
NOTE: Your computer may also support a Thunderbolt docking
station.
NOTE: Cables and/or adapters (purchased separately) may be
required.

(5)

HDMI port

Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component,
or a high-speed High-Definition Multimedia Interface (HDMI)
device.

Right side

Component

Description

(1)

Volume button

Controls speaker volume on the computer.

(2)

Fingerprint reader

Allows a fingerprint logon to Windows, instead of a password
logon.
▲

(3)

Vent

To use the fingerprint reader, swipe your finger on the
fingerprint reader. See Using Windows Hello (select
products only) on page 45 for details.

(4)

USB Type-C power connector and Thunderbolt
port with HP Sleep and Charge

Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery while the computer is off or in the Sleep state.
– and –
Connects and charges most USB devices that have a Type-C
connector, such as a cell phone, camera, activity tracker, or
smartwatch, and provides high-speed data transfer.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Your computer may also support a Thunderbolt docking
station.
NOTE: Cables and/or adapters (purchased separately) may be
required.

(5)

USB Type-C SuperSpeed port with HP Sleep and
Charge

Connects a USB device that has a Type-C connector, provides
high-speed data transfer, and even when the computer is off,
charges most products such as a cell phone, camera, activity
tracker, or smartwatch.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Cables and/or adapters (purchased separately) may be
required.

(6)

HDMI port

Chapter 2 Getting to know your computer

Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component,
or a high-speed High-Definition Multimedia Interface (HDMI)
device.

Left side

Component

Description

(1)

Power connector

Connects an AC adapter.

(2)

AC adapter and battery light

●

White: The AC adapter is connected and the battery is fully
charged.

●

Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.

●

Amber: The AC adapter is connected and the battery is
charging.

●

Off: The battery is not charging.

(3)

USB 3.x SuperSpeed port with HP Sleep and
Charge

Connects a USB device, provides high-speed data transfer, and
even when the computer is off, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.

(4)

Power button

●

When the computer is off, press the button to turn on the
computer.

●

When the computer is on, press the button briefly to initiate
Sleep.

●

When the computer is in the Sleep state, press the button
briefly to exit Sleep.

●

When the computer is in Hibernation, press the button
briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineffective, press and hold the power button
down for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power
options:
▲

Right-click the Power icon

, and then select Power

Options.
(5)

Power light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts off power to the display and
other unneeded components.

Left side

Component

Description
●

(6)

Vent

Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.

(7)

Audio-out (headphone)/Audio-in (microphone)
combo jack

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲

Select the Start button, select HP Help and Support, and
then select HP Documentation.

–or–
▲

Select the Start button, select HP, and then select HP
Documentation.

NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(8)

Memory card reader

Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1.

Hold the card label-side up, with connectors facing the
computer.

Insert the card into the memory card reader, and then press
in on the card until it is firmly seated.

To remove a card:
▲

Chapter 2 Getting to know your computer

Press in on the card, and then remove it from the memory
card reader.

Display

Component

Description

(1)

WLAN antennas*

Send and receive wireless signals to communicate with wireless local
area networks (WLANs).

(2)

Internal microphones

Record sound.

(3)

Camera lights

On: One or more cameras are in use.

(4)

Camera

Allows you to video chat, record video, and record still images. To use
your camera, see Using the camera on page 24. Some cameras also
allow a facial recognition logon to Windows, instead of a password
logon. For more information, see Using Windows Hello (select
products only) on page 45.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲

Select the Start button, select HP Help and Support, and then select HP Documentation.

–or–
▲

Select the Start button, select HP, and then select HP Documentation.

Display

Keyboard area
TouchPad

Component
(1)

Description
TouchPad zone

Reads your finger gestures to move the pointer or activate items
on the screen.
NOTE: For more information, see Using TouchPad and touch
screen gestures on page 30.

(2)

Left TouchPad button

Functions like the left button on an external mouse.

(3)

Right TouchPad button

Functions like the right button on an external mouse.

Chapter 2 Getting to know your computer

Lights

Component

Description

(1)

Caps lock light

On: Caps lock is on, which switches the key input to all capital
letters.

(2)

Mute light

●

On: Computer sound is off.

●

Off: Computer sound is on.

Keyboard area

Speaker

Component

Description

Speaker

Produces sound.

Chapter 2 Getting to know your computer

Special keys
NOTE:

Refer to the illustration that most closely matches your product.

Component

Description

(1)

esc key

Displays system information when pressed in combination with
the fn key.

(2)

fn key

Executes specific functions when pressed in combination with
another key.

(3)

Windows key

Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.

(4)

Action keys

Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature off or on.

(5)

num lock key

Alternates between the navigational and numeric functions on
the integrated numeric keypad.

(6)

Integrated numeric keypad

A separate keypad to the right of the alphabet keyboard. When
num lock is pressed, the keypad can be used like an external
numeric keypad.
NOTE: If the keypad function is active when the computer is
turned off, that function is reinstated when the computer is
turned back on.

Keyboard area

Component

Description

(1)

esc key

Displays system information when pressed in combination with
the fn key.

(2)

fn key

Executes specific functions when pressed in combination with
another key.

(3)

Windows key

Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.

(4)

Action keys

Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature off or on.

(5)

num lock key

Alternates between the navigational and numeric functions on
the integrated numeric keypad.

(6)

Integrated numeric keypad

Chapter 2 Getting to know your computer

Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 13.
▲
Icon

To use an action key, press and hold the key.
Description
On select products, helps prevent side-angle viewing from onlookers. If needed, decrease or increase
brightness for well-lit or darker environments. Press the key again to turn off the privacy screen.

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

On select products, opens the “How to get help in Windows 10” webpage.

Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the keyboard backlight off or on.
NOTE:

To conserve battery power, turn off this feature.

Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).

Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.

Plays the next track of an audio CD or the next section of a DVD or a BD.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Mutes or restores speaker sound.

Turns the airplane mode and wireless feature on or off.
NOTE:

The airplane mode key is also referred to as the wireless button.

Keyboard area

Icon

Description
NOTE:

A wireless network must be set up before a wireless connection is possible.

Chapter 2 Getting to know your computer

Bottom

Component
(1)

Description
Vent

Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.

(2)

Speakers (2)

Produce sound.

Bottom

Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
●

Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.

Component
(1)

HP product name (select products only)

(2)

Model number

(3)

Product ID

(4)

Serial number

(5)

Warranty period

Component

(1)

HP product name (select products only)

(2)

Product ID

Chapter 2 Getting to know your computer

Component
(3)

Serial number

(4)

Warranty period

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

Labels

Connecting to a network
Your computer can travel with you wherever you go. But even at home, you can explore the globe and access
information from millions of websites using your computer and a wired or wireless network connection. This
chapter will help you get connected to that world.

Connecting to a wireless network
Your computer may be equipped with one or more of the following wireless devices:
●

WLAN device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi
networks, wireless LANs, or WLANs) in corporate offices, your home, and public places such as airports,
restaurants, coffee shops, hotels, and universities. In a WLAN, the mobile wireless device in your
computer communicates with a wireless router or a wireless access point.

●

HP Mobile Broadband Module—Gives you wireless connectivity over a wireless wide area network
(WWAN), a much larger area. Mobile network operators install base stations (similar to cell phone
towers) throughout large geographic areas, effectively providing coverage across entire states, regions,
or even countries.

●

Bluetooth® device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled
devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device
communicates directly with other devices, and devices must be relatively close together—typically
within 10 meters (approximately 33 feet) of each other.

Using the wireless controls
You can control the wireless devices in your computer using one or more of these features:
●

Airplane mode key (also called wireless button or wireless key) (referred to in this chapter as airplane
mode key)

●

Operating system controls

Airplane mode key
The computer may have an airplane mode key, one or more wireless devices, and one or two wireless lights.
All the wireless devices on your computer are enabled at the factory.
The wireless light indicates the overall power state of your wireless devices, not the status of individual
devices.

Operating system controls
The Network and Sharing Center allows you to set up a connection or network, connect to a network, and
diagnose and repair network problems.
To use operating system controls:
▲

Right-click the network status icon in the taskbar, and then select Open Network and Sharing Center.

Chapter 3 Connecting to a network

Connecting to a WLAN
NOTE: When you are setting up Internet access in your home, you must establish an account with an
Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will
help set up the modem, install a network cable to connect your wireless router to the modem, and test the
Internet service.
To connect to a WLAN, follow these steps:
1.

Be sure that the WLAN device is on.

Select the network status icon in the taskbar, and then connect to one of the available networks.
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code, and
then select Next to complete the connection.
NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.
NOTE: If you do not see the WLAN you want to connect to, right-click the network status icon in the
taskbar, and then select Open Network and Sharing Center. Select Set up a new connection or
network. A list of options is displayed, allowing you to manually search for and connect to a network or
to create a new network connection.

Follow the on-screen instructions to complete the connection.

After the connection is made, select the network status icon at the far right of the taskbar, to verify the name
and status of the connection.
NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router
manufacturer, and interference from other electronic devices or structural barriers such as walls and floors.

Connecting to a wireless network

Using HP Mobile Broadband (select products only)
Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer,
when used with a mobile operator’s network, gives you the freedom to connect to the Internet, send e-mail,
or connect to your corporate network without the need for Wi-Fi hotspots.
You might need the HP Mobile Broadband Module IMEI and/or MEID number to activate mobile broadband
service. The number may be printed on a label located on the bottom of your computer, inside the battery bay,
under the service door, or on the back of the display.
‒ or –
You can find the number following these steps:
1.

From the taskbar, select the network status icon.

Select Network & Internet Settings.

Under Network & Internet, select Status.

Some mobile network operators require the use of a subscriber identity module (SIM) card. A SIM card
contains basic information about you, such as a personal identification number (PIN), as well as network
information. Some computers include a SIM card that is preinstalled. If the SIM card is not preinstalled, it may
be included with the HP Mobile Broadband documents provided with your computer, or the mobile network
operator may provide it separately from the computer.
For information about HP Mobile Broadband and how to activate service with a preferred mobile network
operator, see the HP Mobile Broadband information included with your computer.

Using GPS (select products only)
Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites deliver location,
speed, and direction information to GPS-equipped systems.
To enable GPS, make sure location is enabled under the Location setting.
1.

Type location in the taskbar search box, and then make the selection for location.

Follow the on-screen instructions for using location settings.

Using Bluetooth wireless devices (select products only)
A Bluetooth device provides short-range wireless communications that replace the physical cable connections
that traditionally link electronic devices such as the following:

●

Computers (desktop, notebook)

●

Phones (cellular, cordless, smartphone)

●

Imaging devices (printer, camera)

●

Audio devices (headset, speakers)

●

Mouse

●

External keyboard

Chapter 3 Connecting to a network

Connecting Bluetooth devices
Before you can use a Bluetooth device, you must establish a Bluetooth connection.
1.

Type bluetooth in the taskbar search box, and then select Bluetooth and other devices settings.

Select Add Bluetooth or other device.

Select your device from the list, and then follow the on-screen instructions.

NOTE: If the device requires verification, a pairing code is displayed. On the device you are adding, follow the
on-screen instructions to verify that the code on your device matches the pairing code. For more information,
refer to the documentation provided with the device.
NOTE: If your device does not appear in the list, be sure that Bluetooth on that device is turned on. Some
devices may have additional requirements; refer to the documentation provided with the device.

Connecting to a wired network—LAN (select products only)
Use a LAN connection if you want to connect the computer directly to a router in your home (instead of
working wirelessly), or if you want to connect to an existing network at your office.
Connecting to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or
expansion port, if there is no RJ-45 jack on the computer.
To connect the network cable, follow these steps:
1.

Plug the network cable into the network jack (1) on the computer.

Plug the other end of the network cable into a network wall jack (2) or router.
NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from
TV and radio reception, orient the circuitry end of the cable toward the computer.

Connecting to a wired network—LAN (select products only)

Enjoying entertainment features
Use your HP computer as an entertainment hub to socialize via the camera, enjoy and manage your music,
and download and watch movies. Or, to make your computer an even more powerful entertainment center,
connect external devices like a monitor, projector, TV, speakers, or headphones.

Using the camera
Your computer has one or more cameras that enable you to connect with others for work or play. Cameras
may be front facing, rear facing, or pop up. See Getting to know your computer on page 4 for camera details.
Most cameras allow you to video chat, record video, and record still images. Some also provide HD (highdefinition) capability, apps for gaming, or facial recognition software like Windows Hello. See Securing your
computer and information on page 44 for details about using Windows Hello.
To use your camera, type camera in the taskbar search box, and then select Camera from the list of
applications.

Using audio
You can download and listen to music, stream audio content (including radio) from the web, record audio, or
mix audio and video to create multimedia. You can also play music CDs on the computer (on select models) or
attach an external optical drive to play CDs. To enhance your listening enjoyment, attach external audio
devices such as speakers or headphones.

Connecting speakers
You can attach wired speakers to your computer by connecting them to a USB port or to the audio-out
(headphone)/audio-in (microphone) combo jack on your computer or on a docking station.
To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect
high-definition speakers to the computer, see Setting up HDMI audio on page 27. Before connecting
speakers, lower the volume setting.

Connecting headphones
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,
earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental
Notices.
To access this guide:
▲

Select the Start button, select HP Help and Support, and then select HP Documentation.

–or–
▲

Select the Start button, select HP, and then select HP Documentation.

You can connect wired headphones to the headphone jack or to the audio-out (headphone)/audio-in
(microphone) combo jack on your computer.
To connect wireless headphones to your computer, follow the device manufacturer's instructions.

Chapter 4 Enjoying entertainment features

Connecting headsets
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,
earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental
Notices.
To access this guide:
▲

Select the Start button, select HP Help and Support, and then select HP Documentation.

–or–
▲

Select the Start button, select HP, and then select HP Documentation.

Headphones combined with a microphone are called headsets. You can connect wired headsets to the audioout (headphone)/audio-in (microphone) combo jack on your computer.
To connect wireless headsets to your computer, follow the device manufacturer's instructions.

Using sound settings
Use sound settings to adjust system volume, change system sounds, or manage audio devices.
To view or change sound settings:
▲

Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound,
and then select Sound.

Your computer may include an enhanced sound system by Bang & Olufsen, B&O Play, or another provider. As a
result, your computer may include advanced audio features that can be controlled through an audio control
panel specific to your sound system.
Use the audio control panel to view and control audio settings.
▲

Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound,
and then select the audio control panel specific to your system.

Using video
Your computer is a powerful video device that enables you to watch streaming video from your favorite
websites and download video and movies to watch on your computer when you are not connected to a
network.
To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external
monitor, projector, or TV.
IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the
correct cable. Follow the device manufacturer's instructions.
For information on using your video features, refer to HP Support Assistant.

Using video

Connecting a Thunderbolt device using a USB Type-C cable
NOTE: To connect a USB Type-C Thunderbolt™ device to your computer, you need a USB Type-C cable,
purchased separately.
To see video or high-resolution display output on an external Thunderbolt device, connect the Thunderbolt
device according to the following instructions:
1.

Connect one end of the USB Type-C cable to the USB Type-C Thunderbolt port on the computer.

Connect the other end of the cable to the external Thunderbolt device.

Press f4 to alternate the computer screen image between 4 display states.
●

PC screen only: View the screen image on the computer only.

●

Duplicate: View the screen image simultaneously on both the computer and external device.

●

Extend: View the screen image extended across both the computer and external device.

●

Second screen only: View the screen image on the external device only.

Each time you press f4 the display state changes.
NOTE: For best results, especially if you choose the "Extend" option, increase the screen resolution of
the external device, as follows. Select the Start button, select the Settings icon
, and then select
System. Under Display, select the appropriate resolution, and then select Keep changes.

Chapter 4 Enjoying entertainment features

Connecting video devices using an HDMI cable
NOTE:

To connect an HDMI device to your computer, you need an HDMI cable, purchased separately.

To see the computer screen image on a high-definition TV or monitor, connect the high-definition device
according to the following instructions:
1.

Connect one end of the HDMI cable to the HDMI port on the computer.

Connect the other end of the cable to the high-definition TV or monitor.

Press f4 to alternate the computer screen image between 4 display states:
●

PC screen only: View the screen image on the computer only.

●

Duplicate: View the screen image simultaneously on both the computer and the external device.

●

Extend: View the screen image extended across both the computer and the external device.

●

Second screen only: View the screen image on the external device only.

Each time you press f4, the display state changes.
NOTE: For best results, especially if you choose the "Extend" option, increase the screen resolution of
the external device, as follows. Select the Start button, select the Settings icon
, and then select
System. Under Display, select the appropriate resolution, and then select Keep changes.

Setting up HDMI audio
HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV
to the computer, you can then turn on HDMI audio by following these steps:
1.

Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then select
Playback devices.

On the Playback tab, select the name of the digital output device.

Click Set Default, and then click OK.

Using video

To return the audio stream to the computer speakers:
1.

Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then click
Playback devices.

On the Playback tab, click Speakers.

Click Set Default, and then click OK.

Discovering and connecting to Miracast-compatible wireless displays (select
products only)
To discover and connect to Miracast-compatible wireless displays without leaving your current apps, follow
the steps below.
To open Miracast:
▲

Type project in the taskbar search box, and then click Project to a second screen. Click Connect to a
wireless display, and then follow the on-screen instructions.

Using data transfer
Your computer is a powerful entertainment device that enables you to transfer photos, videos and movies
from your USB devices to view on your computer.
To enhance your viewing enjoyment, use one of the USB Type-C ports on the computer to connect a USB
device, such as a cell phone, camera, activity tracker, or smartwatch, and transfer the files to your computer.
IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the
correct cable. Follow the device manufacturer's instructions.
For information on using your USB Type-C features, refer to HP Support Assistant.

Connecting devices to a USB Type-C port (select products only)
NOTE: To connect a USB Type-C device to your computer, you need a USB Type-C cable, purchased
separately.
1.

Connect one end of the USB Type-C cable to the USB Type-C port on the computer.

Chapter 4 Enjoying entertainment features

Connect the other end of the cable to the external device.

Using data transfer

Navigating the screen
You can navigate the computer screen in one or more of the following ways:
●

Use touch gestures directly on the computer screen

●

Use touch gestures on the TouchPad

●

Use an optional mouse or keyboard (purchased separately)

●

Use an on-screen keyboard

●

Use a pointing stick

Using TouchPad and touch screen gestures
The TouchPad helps you navigate the computer screen and control the pointer using simple touch gestures.
You can also use the left and right TouchPad buttons as you would use the corresponding buttons on an
external mouse. To navigate a touch screen (select products only), touch the screen directly using gestures
described in this chapter.
You can also customize gestures and view demonstrations of how they work. Type control panel in the
taskbar search box, select Control Panel, and then select Hardware and Sound. Under Devices and Printers,
select Mouse.
NOTE:

Unless noted, gestures can be used on the TouchPad or a touch screen (select products only).

Tap
Use the tap/double-tap gesture to select or open an item on the screen.
●

Point to an item on the screen, and then tap one finger on the TouchPad zone or touch screen to select
the item. Double-tap an item to open it.

Chapter 5 Navigating the screen

Two-finger pinch zoom
Use the two-finger pinch zoom to zoom out or in on images or text.
●

Zoom out by placing two fingers apart on the TouchPad zone or touch screen and then moving your
fingers together.

●

Zoom in by placing two fingers together on the TouchPad zone or touch screen and then moving your
fingers apart.

Two-finger slide (TouchPad only)
Use the two-finger slide to move up, down, or sideways on a page or image.
●

Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right.

Two-finger tap (TouchPad only)
Use the two-finger tap to open the menu for an object on the screen.
NOTE:
●

The two-finger tap performs the same function as right-clicking with the mouse.

Tap two fingers on the TouchPad zone to open the options menu for the selected object.

Using TouchPad and touch screen gestures

Four-finger tap (TouchPad only)
Use the four-finger tap to open the action center.
●

Tap four fingers on the Touchpad to open the action center and view current settings and notifications.

Three-finger swipe (TouchPad only)
Use the three-finger swipe to view open windows and to switch between open windows and the desktop.
●

Swipe 3 fingers away from you to see all open windows.

●

Swipe 3 fingers toward you to show the desktop.

●

Swipe 3 fingers left or right to switch between open windows.

One-finger slide (touch screen only)
Use the one-finger slide to pan or scroll through lists and pages, or to move an object.

●

To scroll across the screen, lightly slide one finger across the screen in the direction you want to move.

●

To move an object, press and hold your finger on an object, and then drag your finger to move the object.

Chapter 5 Navigating the screen

Using an optional keyboard or mouse
An optional keyboard or mouse allows you to type, select items, scroll, and perform the same functions as
you do using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific
functions.

Using an on-screen keyboard (select products only)
1.

To display an on-screen keyboard, tap the keyboard icon in the notification area, at the far right of the
taskbar.

Begin typing.
NOTE: Suggested words may be displayed above the on-screen keyboard. Tap a word to select it.
NOTE: Action keys and hot keys do not display or function on the on-screen keyboard.

Using an optional keyboard or mouse

Managing power
Your computer can operate on either battery power or external power. When the computer is running on
battery power and an external power source is not available to charge the battery, it is important to monitor
and conserve the battery charge.
Some power management features described in this chapter may not be available on your computer.

Using Sleep and Hibernation
CAUTION: Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an
unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you
always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession.
This practice is particularly important when you travel with your computer.
CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback
functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external
media card.
Windows has two power-saving states, Sleep and Hibernation.
●

Sleep—The Sleep state is automatically initiated after a period of inactivity. Your work is saved to
memory, allowing you to resume your work very quickly. You can also initiate Sleep manually. For more
information, see Initiating and exiting Sleep on page 34.

●

Hibernation—The Hibernation state is automatically initiated if the battery reaches a critical level. In the
Hibernation state, your work is saved to a hibernation file and the computer powers down. You can also
initiate Hibernation manually. For more information, see Initiating and exiting Hibernation (select
products only) on page 35.

Initiating and exiting Sleep
You can initiate Sleep in any of the following ways:
●

Close the display (select products only).

●

Select the Start button, select the Power icon, and then select Sleep.

●

Press the Sleep hot key; for example, fn+f3 (select products only).

You can exit Sleep in any of the following ways:
●

Briefly press the power button.

●

If the computer is closed, raise the display (select products only).

●

Press a key on the keyboard (select products only).

●

Tap the TouchPad (select products only).

When the computer exits Sleep, your work returns to the screen.
NOTE: If you have set a password to be required on exiting Sleep, you must enter your Windows password
before your work returns to the screen.

Chapter 6 Managing power

Initiating and exiting Hibernation (select products only)
You can enable user-initiated Hibernation and change other power settings and timeouts using Power
Options.
1.

Right-click the Power icon

, and then select Power Options.

In the left pane, select Choose what the power buttons do (wording may vary by product).

Depending on your product, you can enable Hibernation for battery power or external power in any of
the following ways:
●

Power button—Under Power and sleep buttons and lid settings (wording may vary by product),
select When I press the power button, and then select Hibernate.

●

Sleep button (select products only)—Under Power and sleep buttons and lid settings (wording
may vary by product), select When I press the sleep button, and then select Hibernate.

●

Lid (select products only)—Under Power and sleep buttons and lid settings (wording may vary by
product), select When I close the lid, and then select Hibernate.

●

Power menu—Select Change Settings that are currently unavailable, and then, under Shutdown
settings, select the Hibernate check box.
The Power menu can be accessed by selecting the Start button.

Select Save changes.

▲

To initiate Hibernation, use the method that you enabled in step 3.

▲

To exit Hibernation, briefly press the power button.

NOTE: If you have set a password to be required on exiting Hibernation, you must enter your Windows
password before your work returns to the screen.

Shutting down (turning off) the computer
CAUTION: Unsaved information is lost when the computer shuts down. Be sure to save your work before
shutting down the computer.
The Shut down command closes all open programs, including the operating system, and then turns off the
display and the computer.
Shut down the computer when it will be unused and disconnected from external power for an extended
period.
The recommended procedure is to use the Windows Shut down command.
NOTE: If the computer is in the Sleep state or in Hibernation, first exit Sleep or Hibernation by briefly
pressing the power button.
1.

Save your work and close all open programs.

Select the Start button, select the Power icon, and then select Shut down.

Shutting down (turning off) the computer

If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the
following emergency procedures in the sequence provided:
●

Press ctrl+alt+delete, select the Power icon, and then select Shut down.

●

Press and hold the power button for at least 10 seconds.

●

If your computer has a user-replaceable battery (select products only), disconnect the computer from
external power, and then remove the battery.

Using the Power icon and Power Options
The Power icon

is located on the Windows taskbar. The Power icon allows you to quickly access power

settings and view the remaining battery charge.
●

To view the percentage of remaining battery charge and the current power plan, place the mouse
pointer over the Power icon

●

To use Power Options, right–click the Power icon

, and then select Power Options.

Different Power icons indicate whether the computer is running on battery or external power. Placing the
mouse pointer over the icon reveals a message if the battery has reached a low or critical battery level.

Running on battery power
WARNING! To reduce potential safety issues, use only the battery provided with the computer, a
replacement battery provided by HP, or a compatible battery purchased from HP.
When a charged battery is in the computer and the computer is not plugged into external power, the computer
runs on battery power. When the computer is off and unplugged from external power, the battery in the
computer slowly discharges. The computer displays a message when the battery reaches a low or critical
battery level.
Computer battery life varies, depending on power management settings, programs running on the computer,
screen brightness, external devices connected to the computer, and other factors.
NOTE: When you disconnect external power, the display brightness is automatically decreased to conserve
battery charge. Select computer products can switch between graphic modes to conserve battery charge.

Using HP Fast Charge (select products only)
The HP Fast Charge feature allows you to quickly charge your computer battery. Charging time may vary by
+/- 10%. Depending on your computer model and the HP AC adapter provided with your computer, HP Fast
Charge operates in one of the following ways:
●

When the remaining battery charge is between zero and 50%, the battery will charge to 50% of full
capacity in no more than 30 minutes.

●

When the remaining battery charge is between zero and 90%, the battery will charge to 90% of full
capacity in no more than 90 minutes.

To use HP Fast Charge, shut down your computer, and then connect the AC adapter to your computer and to
external power.

Chapter 6 Managing power

Displaying battery charge
To view the percentage of remaining battery charge and the current power plan, place the mouse pointer over
the Power icon

Finding battery information in HP Support Assistant (select products only)
To access battery information:
1.

Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Select the question mark icon in the taskbar.

Select My PC, select the Diagnostics and tools tab, and then select HP Battery Check. If HP Battery
Check indicates that your battery should be replaced, contact support.

HP Support Assistant provides the following tools and information about the battery:
●

HP Battery Check

●

Information about battery types, specifications, life cycles, and capacity

Conserving battery power
To conserve battery power and maximize battery life:
●

Lower the brightness of the display.

●

Select the Power saver setting in Power Options.

●

Turn off wireless devices when you are not using them.

●

Disconnect unused external devices that are not plugged into an external power source, such as an
external hard drive connected to a USB port.

●

Stop, disable, or remove any external media cards that you are not using.

●

Before you leave your work, initiate Sleep or shut down the computer.

Identifying low battery levels
When a battery that is the sole power source for the computer reaches a low or critical battery level, the
following behavior occurs:
●

The battery light (select products only) indicates a low or critical battery level.

– or –
●

The Power icon

shows a low or critical battery notification.

NOTE: For additional information about the Power icon, see Using the Power icon and Power Options
on page 36.

Running on battery power

The computer takes the following actions for a critical battery level:
●

If Hibernation is disabled and the computer is on or in the Sleep state, the computer remains briefly in
the Sleep state and then shuts down and loses any unsaved information.

●

If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates
Hibernation.

Resolving a low battery level
Resolving a low battery level when external power is available
Connect one of the following to the computer and to external power:
●

AC adapter

●

Optional docking device or expansion product

●

Optional power adapter purchased as an accessory from HP

Resolving a low battery level when no power source is available
Save your work and shut down the computer.

Resolving a low battery level when the computer cannot exit Hibernation
1.

Connect the AC adapter to the computer and to external power.

Exit Hibernation by pressing the power button.

Factory-sealed battery
To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check in
the HP Support Assistant app (select products only).
1.

Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.

Select My PC, select the Diagnostics and tools tab, and then select HP Battery Check. If HP Battery
Check indicates that your battery should be replaced, contact support.

The battery[ies] in this product cannot be easily replaced by users themselves. Removing or replacing the
battery could affect your warranty coverage. If a battery is no longer holding a charge, contact support.
When a battery has reached the end of its useful life, do not dispose of the battery in general household
waste. Follow the local laws and regulations in your area for battery disposal.

Chapter 6 Managing power

Running on external power
For information about connecting to external power, refer to the Setup Instructions poster provided in the
computer box.
The computer does not use battery power when the computer is connected to external power with an
approved AC adapter or an optional docking device or expansion product.
WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a
replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.
WARNING!

Do not charge the computer battery while you are aboard aircraft.

Connect the computer to external power under any of the following conditions:
●

When charging or calibrating a battery

●

When installing or updating system software

●

When updating the system BIOS

●

When writing information to a disc (select products only)

●

When running Disk Defragmenter on computers with internal hard drives

●

When performing a backup or recovery

When you connect the computer to external power:
●

The battery begins to charge.

●

The screen brightness increases.

●

The Power icon

changes appearance.

When you disconnect external power:
●

The computer switches to battery power.

●

The screen brightness automatically decreases to conserve battery charge.

●

The Power icon

changes appearance.

Running on external power

Maintaining your computer
It is important to perform regular maintenance to keep your computer in optimal condition. This chapter
explains how to use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating
programs and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer.

Improving performance
You can improve the performance of your computer by performing regular maintenance tasks with tools such
as Disk Defragmenter and Disk Cleanup.

Using Disk Defragmenter
HP recommends using Disk Defragmenter to defragment your hard drive at least once a month.
NOTE:

It is not necessary to run Disk Defragmenter on solid-state drives.

To run Disk Defragmenter:
1.

Connect the computer to AC power.

Type defragment in the taskbar search box, and then select Defragment and Optimize Drives.

Follow the on-screen instructions.

For additional information, access the Disk Defragmenter software Help.

Using Disk Cleanup
Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up disk space
and help the computer run more efficiently.
To run Disk Cleanup:
1.

Type disk in the taskbar search box, and then select Disk Cleanup.

Follow the on-screen instructions.

Using HP 3D DriveGuard (select products only)
HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the
following conditions:
●

You drop the computer.

●

You move the computer with the display closed while the computer is running on battery power.

A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal
operation.
NOTE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in an optional
docking device or connected to a USB port is not protected by HP 3D DriveGuard.
NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for these
drives.

Chapter 7 Maintaining your computer

For more information, see the HP 3D DriveGuard software Help.

Identifying HP 3D DriveGuard status
The hard drive light on the computer changes color to show that the drive in a primary hard drive bay and/or
the drive in a secondary hard drive bay (select products only) is parked. To determine whether a drive is
currently protected or whether it is parked, view the icon on the Windows desktop in the notification area, at
the far right of the taskbar.

Updating programs and drivers
HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues
and bring new features and options to your computer. For example, older graphics components might not
work well with the most recent gaming software. Without the latest driver, you would not be getting the most
out of your equipment.
Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition,
register to receive automatic notifications when updates become available.
If you would like to update your programs and drivers, follow these instructions:
1.

Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.

Select My PC, select the Updates tab, and then select Check for updates and messages.

Follow the on-screen instructions.

Cleaning your computer
Use the following products to safely clean your computer:
●

Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, disposable
wipes, which come in a variety of brands)

●

Alcohol-free glass-cleaning fluid

●

Solution of water and mild soap

●

Dry microfiber cleaning cloth or a chamois (static-free cloth without oil)

●

Static-free cloth wipes

CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are not sure
that a cleaning product is safe for your computer, check the product contents to make sure that ingredients
such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the
product.
Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning
agents can get trapped in the scratches.

Cleaning procedures
Follow the procedures in this section to safely clean your computer.

Updating programs and drivers

WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer
while it is on.
1.

Turn off the computer.

Disconnect AC power.

Disconnect all powered external devices.

CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on
any computer surface. Liquids dripped on the surface can permanently damage internal components.

Cleaning the display
Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that
a display is dry before you close the computer.

Cleaning the sides or cover
To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning
solutions listed previously, or use an acceptable disposable wipe.
NOTE:

When cleaning the cover of the computer, use a circular motion to aid in removing dirt and debris.

Cleaning the TouchPad, keyboard, or mouse (select products only)
WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum
cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard
surface.
CAUTION:

To prevent damage to internal components, do not allow liquids to drip between the keys.

●

To clean the TouchPad, keyboard, or mouse, use a soft microfiber cloth or a chamois moistened with one
of the cleaning solutions listed previously or use an acceptable disposable wipe.

●

To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of
compressed air with a straw extension.

Traveling with or shipping your computer
If you have to travel with or ship your computer, follow these tips to keep your equipment safe.
●

Prepare the computer for traveling or shipping:
–

Back up your information to an external drive.

–

Remove all discs and all external media cards, such as memory cards.

–

Turn off and then disconnect all external devices.

–

Shut down the computer.

●

Take along a backup of your information. Keep the backup separate from the computer.

●

When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your
luggage.
CAUTION: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include
airport walk-through devices and security wands. Airport conveyer belts and similar security devices
that check carry-on baggage use X-rays instead of magnetism and do not damage drives.

Chapter 7 Maintaining your computer

●

If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when
you are allowed to use your computer. In-flight computer use is at the discretion of the airline.

●

If you are shipping the computer or a drive, use suitable protective packaging and label the package
“FRAGILE.”

●

The use of wireless devices may be restricted in some environments. Such restrictions may apply aboard
aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the policy that
applies to the use of a wireless device in your computer, ask for authorization to use your computer
before you turn it on.

●

If you are traveling internationally, follow these suggestions:
–

Check the computer-related customs regulations for each country or region on your itinerary.

–

Check the power cord and adapter requirements for each location in which you plan to use the
computer. Voltage, frequency, and plug configurations vary.
WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt
to power the computer with a voltage converter kit sold for appliances.

Traveling with or shipping your computer

Securing your computer and information
Computer security is essential for protecting the confidentiality, integrity, and availability of your information.
Standard security solutions provided by the Windows operating system, HP applications, the Setup Utility
(BIOS), and other third-party software can help protect your computer from a variety of risks, such as viruses,
worms, and other types of malicious code.
IMPORTANT:

Some security features listed in this chapter may not be available on your computer.

Using passwords
A password is a group of characters that you choose to secure your computer information and to protect
online transactions. Several types of passwords can be set. For example, when you set up your computer for
the first time, you were asked to create a user password to secure your computer. Additional passwords can
be set in Windows or in HP Setup Utility (BIOS), which is preinstalled on your computer.
You may find it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows security
feature.
To create and save passwords, use the following tips:
●

To reduce the risk of being locked out of the computer, record each password and store it in a secure
place away from the computer. Do not store passwords in a file on the computer.

●

When creating passwords, follow requirements set by the program.

●

Change your passwords at least every 3 months.

●

An ideal password is long and has letters, punctuation, symbols, and numbers.

●

Before you send your computer for service, back up your files, delete confidential files, and then remove
all password settings.

For additional information about Windows passwords, such as screen-saver passwords:
▲

Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.

Setting Windows passwords
Password

Function

User password

Protects access to a Windows user account.

Administrator password

Protects administrator-level access to computer contents.
NOTE: This password cannot be used to access Setup Utility
(BIOS) contents.

Chapter 8 Securing your computer and information

Setting Setup Utility (BIOS) passwords
Password

Function

Administrator password

●

Must be entered each time you access Setup Utility (BIOS).

●

If you forget your administrator password, you cannot
access Setup Utility (BIOS).

●

Must be entered each time you turn on or restart the
computer.

●

If you forget your power-on password, you cannot turn on or
restart the computer.

Power-on password

To set, change, or delete an administrator or power-on password in Setup Utility (BIOS):
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
NOTE: To start Setup Utility, your computer must be in notebook mode and you must use the keyboard
attached to your notebook. The on-screen keyboard, which displays in tablet mode, cannot access Setup
Utility.
1.

Start Setup Utility (BIOS):
●

Computers or tablets with keyboards:
▲

●

Turn on or restart the computer, quickly press esc, and then press f10.

Tablets without keyboards:
1.

Turn on or restart the tablet, and then quickly hold down the volume up button.
- or Turn on or restart the tablet, and then quickly hold down the volume down button.
- or Turn on or restart the tablet, and then quickly hold down the Windows button.

2.
2.

Tap f10.

Select Security, and then follow the on-screen instructions.

Your changes take effect when the computer restarts.

Using Windows Hello (select products only)
On products equipped with a fingerprint reader or an infrared camera, you can use Windows Hello to sign in by
swiping your finger or looking at the camera.
To set up Windows Hello, follow these steps:
1.

Select the Start button, select Settings, select Accounts, and then select Sign-in options.

Under Windows Hello, follow the on-screen instructions to add both a password and a numeric PIN, and
then enroll your fingerprint or facial ID.
NOTE: The PIN is not limited in length, but it must consist of numbers only. No alphabetic or special
characters are allowed.

Using Windows Hello (select products only)

Using Internet security software
When you use your computer to access email, a network, or the Internet, you potentially expose your
computer to computer viruses, spyware, and other online threats. To help protect your computer, Internet
security software that includes antivirus and firewall features may be preinstalled on your computer as a trial
offer. To provide ongoing protection against newly discovered viruses and other security risks, security
software must be kept up to date. It is strongly recommended that you upgrade the security software trial
offer or purchase the software of your choice in order to fully protect your computer.

Using antivirus software
Computer viruses can disable programs, utilities, or the operating system, or cause them to function
abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any damage
they have caused.
To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to date.
An antivirus program may be preinstalled on your computer. It is strongly recommended that you use the
antivirus program of your choice in order to fully protect your computer.
For more information about computer viruses, type support in the taskbar search box, and then select the
HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.

Using firewall software
Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be software you
install on your computer and/or network, or it can be a combination of both hardware and software.
There are two types of firewalls to consider:
●

Host-based firewalls—Software that protects only the computer it is installed on.

●

Network-based firewalls—Installed between your DSL or cable modem and your home network to
protect all the computers on the network.

When a firewall is installed on a system, all data sent to and from the system is monitored and compared with
a set of user-defined security criteria. Any data that does not meet those criteria is blocked.

Installing software updates
HP, Windows, and third-party software installed on your computer should be regularly updated to correct
security problems and improve software performance.
CAUTION: Microsoft sends out alerts regarding Windows updates, which may include security updates. To
protect the computer from security breaches and computer viruses, install all updates from Microsoft as soon
as you receive an alert.
You can install these updates automatically.

Chapter 8 Securing your computer and information

To view or change the settings:
1.

Select the Start button, select Settings, and then select Update & security.

Select Windows Update, and then follow the on-screen instructions.

To schedule a time for installing updates, select Advanced options, and then follow the on-screen
instructions.

Using HP Managed Services (select products only)
HP Managed Services is a cloud-based IT solution that enables businesses to effectively manage and secure
their company assets. HP Managed Services helps protect devices against malware and other attacks,
monitors device health, and helps reduce time spent solving device and security issues. You can quickly
download and install the software, which is highly cost effective relative to traditional in-house solutions. For
more information, go to https://www.hptouchpointmanager.com/.

Securing your wireless network
When you set up a WLAN or access an existing WLAN, always enable security features to protect your network
from unauthorized access. WLANs in public areas (hotspots) like coffee shops and airports may not provide
any security.

Backing up your software applications and information
Regularly back up your software applications and information to protect them from being permanently lost or
damaged through a virus attack or a software or hardware failure.

Using an optional security cable (select products only)
A security cable (purchased separately) is designed to act as a deterrent, but it may not prevent the computer
from being mishandled or stolen. To connect a security cable to your computer, follow the device
manufacturer's instructions.

Using HP Managed Services (select products only)

Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
▲

Turn on or restart the computer, quickly press esc, and then press f10.

Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.

Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
●

HP Support Assistant
1.

Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.

2.
●

Select My PC, and then select Specifications.

Setup Utility (BIOS)
1.

Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 48).

Select Main, select System Information, and then make note of the BIOS version.

Select Exit, select No, and then follow the on-screen instructions.

To check for later BIOS versions, see Downloading a BIOS update on page 49.

Chapter 9 Using Setup Utility (BIOS)

Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
●

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

●

Do not shut down the computer or initiate Sleep.

●

Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1.

Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.

Click Updates, and then click Check for updates and messages.

Follow the on-screen instructions.

At the download area, follow these steps:
a.

Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identifier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.

Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1.

Type file in the taskbar search box, and then select File Explorer.

Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

Using the hard drive path you recorded earlier, open the folder that contains the update.

Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.

Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.

Updating Setup Utility (BIOS)

10 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you
must use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1.

Turn on or restart the computer, and quickly press esc.

Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a.

Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 51.

Hard drive

BIOS

When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.

NOTE:

If you need to stop a diagnostic test, press esc.

Chapter 10 Using HP PC Hardware Diagnostics (UEFI)

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are offered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
1.

Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.

Download any version of UEFI for a specific product
1.

Go to http://www.hp.com/support.

Select Get software and drivers.

Enter the product name or number.

Select your computer, and then select your operating system.

In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.

Using Remote HP PC Hardware Diagnostics (UEFI) settings
(select products only)
Your computer supports Remote HP PC Hardware Diagnostics (UEFI). This is a firmware (BIOS) feature that
downloads HP PC Hardware Diagnostics UEFI to your computer.
It executes the diagnostics on your computer, and then may upload results to a preconfigured server.
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:
●

Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.

●

Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been preconfigured for use. Your computer does not require the
traditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics.

●

Set a location for storing the test results. You can also set the user name and password settings used for
uploads.

●

Display status information about the diagnostics run previously.

Customizing Remote HP PC Hardware Diagnostics (UEFI) settings
1.

Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

Select Advanced, and then select Settings.

Make your customization selections.

Select Main, and then Save Changes and Exit to save your settings.

Your changes take effect when the computer restarts.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

To access documentation on using Remote HP PC Hardware Diagnostics (UEFI) to configure a server for
remote diagnostics or to customize which diagnostic tests are run, go to http://www.hp.com/support. Select
Find your product, and then follow the on-screen instructions.

Chapter 10 Using HP PC Hardware Diagnostics (UEFI)

11 Backing up, restoring, and recovering
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●

Creating recovery media and backups

●

Restoring and recovering your system

For additional information, refer to the HP Support Assistant app.
▲

Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Select the question mark icon in the taskbar.

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.

Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●

Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Using HP Recovery media (select products only)
on page 53. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 54.

●

Use Windows tools to create system restore points and create backups of personal information. See
Using Windows tools on page 54.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

●

On select products, use the HP Cloud Recovery Download Tool to create a bootable USB flash drive for
your HP recovery media. For more information, see Using the HP Cloud Recovery Download Tool (select
products only) on page 55.

Using HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. Right-click the Start
button, select File Explorer, and then select This PC.
●

If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. You can find contact information on the HP website. Go to
http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

●

If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be

Creating recovery media and backups

used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then configures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
–

Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.

–

HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.

–

To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a highquality blank USB flash drive.

–

If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. You can find contact information on the HP website. Go to
http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

–

Be sure that the computer is connected to AC power before you begin creating the recovery media.

–

The creation process can take an hour or more. Do not interrupt the creation process.

–

If necessary, you can exit the program before you have finished creating all of the recovery DVDs.
HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.

To create HP Recovery media using HP recovery manager:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1.

Type recovery in the taskbar search box, and then select HP Recovery Manager.

Select Create recovery media, and then follow the on-screen instructions.

If you ever need to recover the system, see Recovering using HP Recovery Manager on page 55.

Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE:

If storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get Help app.
▲

Select the Start button, and then select the Get Help app.
NOTE: You must be connected to the Internet to access the Get Help app.

Chapter 11 Backing up, restoring, and recovering

Using the HP Cloud Recovery Download Tool (select products only)
To create HP Recovery media using the HP Cloud Recovery Download Tool:
1.

Go to http://www.hp.com/support.

Select Software and Drivers, and then follow the on-screen instructions.

Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT:
●

Not all methods are available on all products.

Windows offers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get Help app.
▲

Select the Start button, and then select the Get Help app.

NOTE: You must be connected to the Internet to access the Get Help app.
●

If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲

Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications, and then follow the on-screen instructions.

●

If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 55. If you have not already
created recovery media, see Using HP Recovery media (select products only) on page 53.

●

On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 55.

●

On select products, if you want to remove the Recovery partition to reclaim hard drive space, HP
Recovery Manager offers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 57.

Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Using HP Recovery media
(select products only) on page 53.

What you need to know before you get started
●

HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturer's website or
reinstall the software from the media provided by the manufacturer.

Restore and recovery

IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct
computer issues.
●

HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Using HP Recovery media (select products only) on page 53.

●

To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Using HP Recovery media (select products only) on page 53.

●

If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. You can find contact information
from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the
on-screen instructions.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE:

Only the options available for your computer display when you start the recovery process.

●

System Recovery—Reinstalls the original operating system, and then configures the settings for the
programs that were installed at the factory.

●

Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.

The HP Recovery partition (select products only) allows System Recovery only.

Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB flash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps (select products only).
1.

Type recovery in the taskbar search box, select HP Recovery Manager, and then select Windows
Recovery Environment.
‒ or –
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
●

Turn on or restart the tablet, and then quickly hold down the volume up button; then select f11.

‒ or –
●

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.

Select Troubleshoot from the boot options menu.

Select Recovery Manager, and then follow the on-screen instructions.

Chapter 11 Backing up, restoring, and recovering

Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1.

If possible, back up all personal files.

Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 57.

Follow the on-screen instructions.

Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB flash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1.

Insert the HP Recovery media.

Access the system Startup menu.
For computers or tablets with keyboards attached:
▲

Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:
▲

Turn on or restart the tablet, and then quickly hold down the volume up button; then select f9.
‒ or –
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.

Select the optical drive or USB flash drive from which you want to boot.

Follow the on-screen instructions.

Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP Recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Using HP Recovery media (select products only) on page 53.
NOTE:

The Remove Recovery Partition option is only available on products that support this function.

Follow these steps to remove the HP Recovery partition:
1.

Type recovery in the taskbar search box, and then select HP Recovery Manager.

Select Remove Recovery Partition, and then follow the on-screen instructions.

Restore and recovery

12 Specifications
Input power
The power information in this section may be helpful if you plan to travel internationally with the computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power
source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC
power source, it should be powered only with an AC adapter or a DC power source that is supplied and
approved by HP for use with this computer.
The computer can operate on DC power within the following specifications. Operating voltage and current
varies by platform. The voltage and current for your computer is located on the regulatory label.
Input power

Rating

Operating voltage and current

5 V dc @ 2 A / 12 V dc @ 3 A /15 V dc @ 3 A – 45 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 A / 15 V dc @ 3 A / 20 V dc @ 2.25 A
– 45 W USB-C
5 V dc @ 3 A / 9 V dc @ 3A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc @ 4.33 A / 20 V dc @ 3.25 A –
65 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc @ 5 A / 20 V dc @ 4.5 A – 90 W
USB-C
19.5 V dc @ 2.31 A – 45 W
19.5 V dc @ 3.33 A – 65 W
19.5 V dc @ 4.62 A – 90 W
19.5 V dc @ 6.15 A – 120 W
19.5 V dc @ 7.70 A – 150 W
19.5 V dc @ 10.3 A – 200 W
19.5 V dc @ 11.8 A – 230 W
19.5 V dc @ 16.92 A – 330 W

DC plug of external HP power
supply (select products only)

NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding
240 V rms.

Chapter 12 Specifications

Operating environment
Factor

Metric

U.S.

Operating

5°C to 35°C

41°F to 95°F

Nonoperating

-20°C to 60°C

-4°F to 140°F

Operating

10% to 90%

Nonoperating

5% to 95%

Operating

-15 m to 3,048 m

-50 ft to 10,000 ft

Nonoperating

-15 m to 12,192 m

-50 ft to 40,000 ft

Temperature

Relative humidity (noncondensing)

Maximum altitude (unpressurized)

Operating environment

13 Electrostatic Discharge
Electrostatic discharge is the release of static electricity when two objects come into contact—for example,
the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from fingers or other electrostatic conductors may damage electronic
components.
To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:

●

If removal or installation instructions direct you to unplug the computer, first be sure that it is properly
grounded.

●

Keep components in their electrostatic-safe containers until you are ready to install them.

●

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

●

Use nonmagnetic tools.

●

Before handling components, discharge static electricity by touching an unpainted metal surface.

●

If you remove a component, place it in an electrostatic-safe container.

Chapter 13 Electrostatic Discharge

14 Accessibility
HP designs, produces, and markets products and services that can be used by everyone, including people with
disabilities, either on a stand-alone basis or with appropriate assistive devices. To access the latest
information on HP accessibility, go to http://www.hp.com/accessibility.

Supported assistive technologies
HP products support a wide variety of operating system assistive technologies and can be configured to work
with additional assistive technologies. Use the Search feature on your device to locate more information
about assistive features.
NOTE: For additional information about a particular assistive technology product, contact customer support
for that product.

Contacting support
We are constantly refining the accessibility of our products and services and welcome feedback from users. If
you have an issue with a product or would like to tell us about accessibility features that have helped you,
please contact us at +1 (888) 259-5707, Monday through Friday, 6 a.m. to 9 p.m. North American Mountain
Time. If you are deaf or hard-of-hearing and use TRS/VRS/WebCapTel, contact us if you require technical
support or have accessibility questions by calling +1 (877) 656-7058, Monday through Friday, 6 a.m. to 9 p.m.
North American Mountain Time.
NOTE:

Support is in English only.

Supported assistive technologies

Index
A
AC adapter and battery light,
identifying 7
accessibility 61
action keys
airplane mode 15
help 15
identifying 13, 14
keyboard backlight 15
mute 15
next track 15
pause 15
play 15
privacy screen 15
screen brightness 15
speaker volume 15
switch screen image 15
using 15
airplane mode 20
airplane mode key 15, 20
antivirus software, using 46
audio
adjusting volume 15
HDMI 27
headphones 24
headsets 25
sound settings 25
speakers 12, 17, 24
using 24
audio-out (headphone)/audio-in
(microphone) combo jack,
identifying 8
B
backing up software and
information 47
backups 53
battery
conserving power 37
discharging 37
factory-sealed 38
finding information 37
low battery levels 37
resolving low battery level
battery charge 37

Index

battery information, finding 37
battery power 36
best practices 1
BIOS
determining version 48
downloading an update 49
starting the Setup Utility 48
updating 48
Bluetooth device 20, 22
Bluetooth label 19
boot order
changing 57
bottom components 17
buttons
left TouchPad 10
power 7
right TouchPad 10
C
camera
identifying 9
using 24
camera light, identifying 9
caps lock light, identifying 11
caring for your computer 41
cleaning your computer 41
components
bottom 17
display 9
keyboard area 10
left side 7
right side 5
connecting to a network 20
connecting to a wireless network 20
connecting to a WLAN 21
connecting to LAN 23
connector, power 5, 6, 7
corporate WLAN connection 21
critical battery level 38
D
data transfer 28
Disk Cleanup software 40
Disk Defragmenter software 40
display components 9

E
electrostatic discharge 60
esc key, identifying 13, 14
external power, using 39
F
factory-sealed battery 38
fingerprint reader, identifying 5, 6
fingerprints, registering 45
firewall software 46
fn key, identifying 13, 14
four-finger tap TouchPad gesture
32
G
GPS

H
hardware installed, locating 4
HDMI audio, configuring 27
HDMI port
connecting 27
identifying 5, 6
headphones, connecting 24
headsets, connecting 25
help action key 15
Hibernation
exiting 35
initiated during critical battery
level 38
initiating 35
high-definition devices, connecting
27, 28
HP 3D DriveGuard 40
HP Fast Charge 36
HP Mobile Broadband
activating 22
IMEI number 22
MEID number 22
HP PC Hardware Diagnostics (UEFI)
using 50
HP Recovery Manager
correcting boot problems 57
starting 56

HP Recovery media
recovery 57
using 53
HP Recovery partition
recovery 56
removing 57
HP resources 2
HP Touchpoint Manager

caps lock 11
mute 11
power 7
low battery level 37

I
IMEI number 22
initiating Sleep and Hibernation 34
input power 58
installing
optional security cable 47
integrated numeric keypad,
identifying 13, 14
internal microphones, identifying 9
Internet security software, using 46
J
jacks
audio-out (headphone)/audio-in
(microphone) 8
K
keyboard and optional mouse
using 33
keyboard area components 10
keyboard backlight action key 15
keypad, integrated numeric 13
keys
action 13, 14
airplane mode 15
esc 13, 14
fn 13, 14
num lock 13, 14
Windows 13, 14
L
labels
Bluetooth 19
regulatory 19
serial number 18
service 18
wireless certification 19
WLAN 19
left side components 7
lights
AC adapter and battery light 7
camera 9

M
maintenance
Disk Cleanup 40
Disk Defragmenter 40
HP 3D DriveGuard 40
updating programs and drivers
41
managing power 34
MEID number 22
memory card reader, identifying 8
minimized image recovery 56
minimized image, creating 55
Miracast 28
mobile broadband
activating 22
IMEI number 22
MEID number 22
mute action key 15
mute light, identifying 11
N
next track action key 15
num lock key, identifying 13, 14
O
one-finger slide touch screen
gesture 32
operating environment 59
operating system controls 20
original system recovery 55
P
passwords
Setup Utility (BIOS) 45
Windows 44
pause action key 15
play action key 15
ports
HDMI 5, 6, 27
USB 3.x SuperSpeed port with HP
Sleep and Charge 7
USB Type-C 28
USB Type-C power connector and
Thunderbolt port with HP Sleep
and Charge 5, 6

USB Type-C SuperSpeed with HP
Sleep and Charge 6
USB Type-C Thunderbolt 26
power
battery 36
external 39
power button, identifying 7
power connector, identifying 5, 6, 7
Power icon, using 36
power lights, identifying 7
power settings, using 36
privacy screen key, identifying 15
product name and number,
computer 18
public WLAN connection 21
R
recover
options 55
recovery
discs 54, 57
HP Recovery Manager 55
media 57
starting 56
supported discs 54
system 55
USB flash drive 57
using HP Recovery media 54
recovery media
creating using HP Recovery
Manager 54
using 53
recovery partition
removing 57
regulatory information
regulatory label 19
wireless certification labels 19
right side components 5
S
screen brightness action key 15
security cable, installing 47
serial number, computer 18
service labels, locating 18
Setup Utility (BIOS) passwords 45
shipping the computer 42
shutdown 35
Sleep
exiting 34
initiating 34

Index

Sleep and Hibernation
initiating 34
slots, memory card reader 8
software
Disk Cleanup 40
Disk Defragmenter 40
HP 3D DriveGuard 40
software installed, locating 4
software updates, installing 46
sound settings, using 25
speaker volume action keys 15
speakers
connecting 24
identifying 12, 17
special keys, using 13
supported discs, recovery 54
switch screen image action key 15
system recovery 55
system restore point
creating 54
system restore point, creating 53
T
tap TouchPad and touch screen
gesture 30
three-finger swipe TouchPad
gesture 32
Thunderbolt
connecting USB Type-C 26
Thunderbolt port with HP Sleep and
Charge, identifying USB Type-C 5,
6
touch screen gestures
one-finger slide 32
TouchPad
buttons 10
using 30
TouchPad and touch screen gestures
tap 30
two-finger pinch zoom 31
TouchPad gestures
four-finger tap 32
three-finger swipe 32
two-finger slide 31
two-finger tap 31
TouchPad zone, identifying 10
traveling with the computer 19, 42
turning off the computer 35
two-finger pinch zoom TouchPad and
touch screen gesture 31

Index

two-finger slide TouchPad gesture
31
two-finger tap TouchPad gesture 31
U
unresponsive system 35
updating programs and drivers 41
USB 3.x SuperSpeed port with HP
Sleep and Charge, identifying 7
USB Type-C port, connecting 26, 28
USB Type-C power connector and
Thunderbolt port with HP Sleep and
Charge, identifying 5, 6
USB Type-C SuperSpeed port with HP
Sleep and Charge, identifying 6
using external power 39
using passwords 44
using Power icon 36
using power settings 36
using the keyboard and optional
mouse 33
using the TouchPad 30
V
vents, identifying 5, 6, 8, 17
video
HDMI 27
Thuderbolt port device 26
using 25
wireless displays 28
volume
adjusting 15
mute 15
W
Windows
system restore point 53, 54
Windows Hello
using 45
Windows key, identifying 13, 14
Windows passwords 44
Windows tools
using 54
wired network (LAN) 23
wireless button 20
wireless certification label 19
wireless controls
button 20
operating system 20
wireless displays 28
wireless light 20

wireless network (WLAN)
connecting 21
corporate WLAN connection 21
functional range 21
public WLAN connection 21
wireless network, securing 47
WLAN antennas, identifying 9
WLAN device 19
WLAN label 19
WWAN device 22

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