TELGUARD® TG 1 Express Installation Guide Manual

User Manual: TG-1 Express Installation Manual AlarmHow.net Library

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Page Count: 43

Important Note
Foreword
Table of Contents
General Description and Operation
Visual Tour
Features
Getting Ready
Installation
Appendix 1 – Connection Guide
- Compatible Alarm Panels
Appendix 2 – Troubleshooting Guide
ALL OK
Appendix 3 – Detailed Specifications
Appendix 4 – Parts List

TG-1

Express

Installation Guide

COMPANY CONFIDENTIAL

For use by TELGUARD® customers only.

Distribution to other parties strictly prohibited.

February 27, 2010

Important Note

The registration form must be completed before leaving for the job

site to install the Telguard product. There are four ways to register a

Telguard unit:

• register online at www.telguardonline.com,

• send the electronic registration form at www.telular.com/telguard,

• email the completed registration form to cellservice@telular.com, or

• fax the completed registration form to 678-945-1651.

Foreword

The Telguard model TG-1 Express cellular alarm communicator (p/n

TG1GX001) is UL Listed for Household Fire systems and Household

Burglary systems. This means that the TG-1 Express may be used in

Household Burglary systems, Household Fire systems or combined

Household Burglary & Fire system as the primary communication path.

Technical Support

Technical support for all Telguard products is available Monday through

Saturday.

Toll Free: 800-229-2326, option 9

Monday -Saturday 8am -8pm EST

About this Manual

This manual assumes that you have basic security system installation

skills such as measuring voltages, stripping wire, properly connecting

wires together, connecting wires to terminals, and checking phone lines.

It also assumes that you have a familiarity with the proper installation

and programming tasks related to various alarm panels.

The material and instructions covered in this manual have been carefully

checked for accuracy and are presumed to be reliable. However, Telular

assumes no responsibility for inaccuracies and reserves the right to

modify and revise this manual without notice.

It is our goal at Telular to always supply accurate and reliable

documentation. If a discrepancy is found in this documentation, please

mail or fax a photocopy of the corrected material to:

Telular Security Products

Technical Services Department

2727 Paces Ferry Road SE

Suite 1-800

Atlanta, GA USA 30339

Fax: 678-945-1651

Repair and Warranty

If trouble is experienced with the Telguard



Cellular Alarm Transmission

System please contact Telular Tech Support in the U.S.A. for repair and

(or) warranty information. The customer (user) should not attempt any

repair to the Telguard



Cellular Alarm Transmission System. Repair of

this equipment should be referred to only qualified technical personnel.

Telular will repair or replace (our option) inoperative units for up to two

years from date of manufacture. This excludes damage due to lightning

or installer error. Unauthorized modifications void this warranty. Not

responsible for incidental or consequential damages. Liability is limited

to price of unit. This is the exclusive warranty and no other warranties

will be honored, whether expressed or implied.

An RMA must be assigned by calling Telular Tech Support 800-229-2326

before returning product to:

Telular Corporation

Attention: Repair Depot

294 W Palatine Rd

Wheeling, Il 60090

RMA number must be on outside of box or product will not be

accepted.

Future Testing and Limitations on Use

Telguard is part of an advanced design alarm-communication system.

It does not offer guaranteed protection against burglary and fire. Any

alarm communication system is subject to compromise or failure.

The Telguard will not work without power. Electrically powered devices

will not work if the power supply is off for any reason, however briefly.

The cellular radio network, needed to transmit alarm signals from

protected premises to a central monitoring station, may be inoperable

or temporarily out of service. Cellular radio networks are also subject to

compromise by sophisticated methods of attack.

This equipment, like any other electrical device, is subject to component

failure. Although this equipment is designed to be long lasting, the

electrical components could fail at any time.

Due to these limitations, we recommend that if the automatic self-test

feature is not enabled, other arrangements be made with the user to

test the system at least once every three months. Moreover,

arrangements should also be made for on-site inspection/test by a

licensed alarm installer at least once each year.

Terms and Conditions for Use of Telular Product

These Terms and Conditions are a legal contract between you and

Telular Corporation for the title to and use of the Product. BY

RETAINING AND USING THE PRODUCT YOU AGREE TO THE TERMS

AND CONDITIONS INCLUDING WARRANTY DISCLAIMERS, LIMITATIONS

OF LIABILITY AND INDEMNIFICATION PROVISIONS BELOW. IF YOU DO

NOT AGREE TO THE TERMS AND CONDITIONS, DO NOT USE THE

PRODUCT AND IMMEDIATELY RETURN THE UNUSED PRODUCT FOR A

COMPLETE REFUND. You agree to accept sole responsibility for any

misuse of the Product by you; and, in addition, any negligent or illegal

act or omission of your or your agents, contractors, servants, employees,

or other users of the Product so long as the Product was obtained from

you, in the use and operation of the Product.

INDEMNIFICATION OF TELULAR CORPORATION (“TELULAR”)

YOU SHALL INDEMNIFY, DEFEND AND HOLD HARMLESS TELULAR FOR

ANY OF THE COST, INCLUDING REASONABLE ATTORNEYS’ FEES, AND

FROM CLAIMS ARISING OUT OF YOU, YOUR CLIENTS’ OR OTHER THIRD

PARTIES’ USE OR OPERATION OF THE PRODUCT: (i) FOR MISUSE OR IN

A MANNER NOT CONTEMPLATED BY YOU AND TELULAR OR

INCONSISTENT WITH THE PROVISIONS OF THIS MANUAL; (ii) IN AN

ILLEGAL MANNER OR AGAINST PUBLIC POLICY; (iii) IN A MANNER

SPECIFICALLY UNAUTHORIZED IN THIS MANUAL; (iv) IN A MANNER

HARMFUL OR DANGEROUS TO THIRD PARTIES; (v) FROM CLAIMS BY

ANYONE RESPECTING PROBLEMS, ERRORS OR MISTAKES OF THE

PRODUCT; OR (vi) COMBINATION OF THE PRODUCT WITH MATERIAL,

MODIFICATION OF THE PRODUCT OR USE OF THE PRODUCT IN AN

ENVIRONMENT NOT PROVIDED, OR PERMITTED, BY TELULAR IN

WRITING. THE PARTIES SHALL GIVE EACH OTHER PROMPT NOTICE OF

ANY SUCH COST OR CLAIMS AND COOPERATE, EACH WITH THE

OTHER, TO EFFECTUATE THIS INDEMNIFICATION, DEFENSE AND HOLD

HARMLESS.

WARRANTY and LIMITATIONS

TELULAR WILL REPAIR OR REPLACE (OUR OPTION) INOPERATIVE UNITS

FOR UP TO TWO YEARS FROM DATE OF MANUFACTURE. EXCLUDES

DAMAGE DUE TO LIGHTNING OR INSTALLER ERROR AS WELL AS UNITS

THAT INCORPORATE MATERIAL, OR USED IN A MANNER OR

ENVIRONMENT, NOT SPECIFICALLY AUTHORIZED IN THIS MANUAL.

UNAUTHORIZED MODIFICATIONS VOID THIS WARRANTY. NOT

RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.

LIABILITY LIMITED TO PRICE OF UNIT. THIS IS THE EXCLUSIVE

WARRANTY, IN LIEU OF ALL OTHER WARRANTIES INCLUDING IMPLIED

WARRANTIES OF MERCHANTABILITY, TITLE, DELIVERY, INFRINGEMENT

OR FITNESS FOR A PARTICULAR PURPOSE AND NO OTHER

WARRANTIES WILL BE HONORED, WHETHER EXPRESSED OR IMPLIED.

Table of Contents

Important Note i

Foreword i

Table of Contents vii

General Description and Operation 1

Visual Tour 2

TG-1 Express – First Look 2

Features 3

Operating Mode 3

Panel-Supplied Power 4

Single Line Interface Cable (SLIC) 4

Multiple Alarm Format Support 4

Complete Supervision of Communication Path 5

Telguard Automatic Self-test Report 6

Telguard Remote Query Capability 7

Programmable Supervisory Trip Output (STC) Relay 7

Diagnostic and Status LEDs 8

UL Listings 8

Getting Ready 9

Dealer Account Establishment 9

Subscriber Account Registration 9

Pre-Installation Checklist 10

Installation 11

Summary 11

Step 1: Register the Telguard Unit for Service 11

Step 2: Locate Unit and Measure Signal Strength (RSSI) 12

Step 3: Program, Activate & Transmit Alarms 16

Step 4: Connect the Supervisory Trip Output 20

Step 5: Connect and test the trip input (optional) 23

Step 6: Complete the Telguard Installation 24

Appendix 1 – Connection Guide 26

Appendix 2 – Troubleshooting Guide 28

Appendix 3 – Detailed Specifications 32

Dialer to Interface Electronics 32

Power 32

Digital Cellular Radio 32

Appendix 4 – Parts List 34

General Description and Operation

The Telguard TG-1 Express is a digital cellular radio alarm

transmission device used to provide a primary transmission path

(cellular) for Household alarm panels. When transmitting an alarm

signal, the Telguard unit obtains its data from the alarm panel by way

of a telephone interface. The Telguard will obtain all alarm signal

information including monitoring station phone number, account

number and all zones for every alarm transmission. The Telguard

transmits a Link Request to the Telular Communication Center and,

when a link acknowledgement is received, the Telguard handshakes

with the alarm panel and causes it to transmit the alarm data. Telguard

encodes the alarm data and transmits it to the Telular Communication

Center over the cellular network. The Telular Communication Center

performs a function similar to a central station receiver and issues the

transmission acknowledgement when the last message in the

transmission is received. After decoding and reformatting, the alarm

signal is routed over the telco line (Public Switched Telephone Network

- PSTN) to the appropriate alarm company central station for action.

In a typical alarm installation, Telguard Digital TG-1 Express is installed

in the same area as the host alarm system and is connected directly to

the host alarm panel via the Telguard’s RJ-45 jack in the normal

fashion. One programmable supervisory trip (STC) output is available

for connection to the host control/communicator's trip zone input

terminals in order to provide a Telguard trouble signal to the alarm

panel. Additionally, automatic self-test and status-on-demand report

signals are transmitted exclusively over the cellular network to the

Telular Communication Center. The TG-1 Express receives operating

power form the host alarm panel, and all cellular monitoring and

supervisory functions are built in. No extra modules are required.

The UL Listed equipment at the Telular Communication Center (TCC)

plays a key role in the operation of every Telguard. All Telguard units

are required to use the Communication Center because of the alarm

panel alarm signal format encoding and decoding requirements used

in packet-data transmissions over the digital cellular network. The

Communication Center also manages the real-time databases for

cellular service and a complete history of every Telguard unit’s

operating conditions. These conditions include programming setup

information, alarm transmission information, supervisory trouble

information, status information, and automatic self-test information.

Visual Tour

TG-1 Express – First Look

Inside the TG-1 Express

Features

This section summarizes the key features of the Telguard TG-1 Express.

Operating Mode

The Telguard Digital TG-1 Express is a digital cellular transmission

device that is installed at the protected premises to provide primary

alarm transmission integrity for household burglary and fire systems.

Panel-Supplied Power

The Telguard TG-1 Express has an extremely low power profile, and as

such can usually be powered from the panel to which it is connected.

At 39mA (average), the power required by the TG-1 Express is less than

that used by many keypads.

Using the panel to provide power for the TG-1 Express allows for a

simpler installation, and eliminates the need for additional A/C outlets.

For panels with very limited power capabilities, a Telguard TG-1 or TG-

4 communicator should be used, both of which utilize a battery

backed-up A/C power, separate from the panel.

Single Line Interface Cable (SLIC)

To further simplify installation, the TG-1 Express can be connected to

the panel power using pins 2 and 7 of the RJ-45 connector for Ground

and Power respectively. This allows the installer to connect both the

communication path as well as the power to the alarm panel using a

single cable.

Multiple Alarm Format Support

The default program setting of the Telguard TG-1 Express is for Auto

Detection of the panel alarm format. The Auto Format Detect feature

allows the Telguard to adapt to receive any listed format on every

alarm transmission. If the alarm format is changed for whatever

reason, the Telguard will sense the new format and accept the alarm

signal.

In order for the host alarm panel to be compatible with the Telguard,

the panel must be programmed to transmit alarm messages to the

central station using one of the following non-extended formats:

• Pulse Formats:

o 3+1 pulse; 10pps, Double Round, 1400Hz ack

o 3+1 pulse; 20pps, Double Round, 2300Hz ack

o 3+1 pulse; 40pps, Double Round, 2300Hz ack

o 4+2 pulse; 10pps, Double Round, 1400Hz ack

o 4+2 pulse; 20pps, Double Round, 2300Hz ack

o 4+2 pulse; 40pps, Double Round, 2300Hz ack

• Ademco Contact ID

• Radionics Modem IIe or IIIa

• SIA2 (SIA-DC-03 level 2 release at 300 baud)

• DMP

Hexadecimal account numbers can be used with 3+1 or 4+2 formats,

as well as Contact ID and Radionics (4 or 10 digits for Contact ID, 4

digits for Radionics).

Complete Supervision of Communication Path

The Telguard TG-1 Express continuously supervises the primary

(cellular) communication path. If the cellular communications path

becomes inoperative, the TG-1 Express generates a relay trip output

that can be connected to a zone input of the host alarm panel and/or

used to activate remote annunciation devices.

No Service Condition (NSC)

The Telguard unit declares a no service condition (NSC) when the

measured “receive” cellular radio signal strength at the protected

premises drops to -114 dBm or less. NSC is programmable to trip the

supervisory relay output (STC relay) after a variable period of time.

When the STC relay trips, the System Trouble Condition LED (STC LED)

will flash 4 times. Restoral of this condition occurs when a measurable

signal strength greater than –114 dBm is maintained for the trip period.

Radio Failure Condition (RFC)

Radio communications failure condition (RFC) is declared when

Telguard is unable to transmit over the cellular network even with

acceptable signal strength. RFC is indicated by the STC LED flashing 5

times. RFC is cleared automatically after 10 minutes.

Panel Presence Failure Condition (PPFC)

Panel presence failure condition (PPFC) is declared when the Telguard

is unable to detect the presence of the host alarm panel. PPFC is

indicated by the STC LED flashing 7 times. PPFC is restored

immediately after the connection to the panel is restored.

Dial Tone Failure (DTF)

The Telguard continuously monitors the 30V supply circuit that

provides dial tone to the alarm panel. A Dial Tone Failure (DTF) is

declared when the 30V supply drops to 20V or less while the alarm

panel is on-hook. The STC LED will flash 6 times and the STC relay will

trip. Additionally, a TYPE 2 supervisory message is automatically

transmitted to the Telular Communications Center. This condition will

require contacting the Telular Communications Center for resolution.

Catastrophic Failure (CF)

Catastrophic Failure (CF) is any condition that causes the Telguard to

stop functioning at all levels, most commonly because of power failure.

The STC trip output is activated and visible indication is loss of all LED

activity. If power is connected properly to the unit, please contact

Telguard Technical Support for resolution.

Telguard Automatic Self-test Report

The Telguard automatic self-test signal is programmed to daily, weekly

or monthly schedule as prescribed by contract. The central station

receives the automatic self-test report in the same format that the

alarm panel normally uses for communication over the telco line. The

central station provides the Telguard self-test code along with the time

and frequency of transmission when the Telguard is initially activated.

The Communication Center captures all current and historical data

pertaining to the operation of the Telguard when it processes the

automatic self-test signal on to the central station. This data contains

current operational status (C.O.S.) of the Telguard such as "All OK",

current trip input status, or any combination of the system trouble

conditions, as well as the current signal strength. In addition, the data

also contains historical data for supervisory events that occurred since

the last self-test signal was transmitted. This data includes the number

of occurrences of communications failure conditions and no cellular

service conditions. This additional information is available by

contacting Telular Technical Support or by visiting

www.TelguardOnline.com.

Telguard Remote Query Capability

Although Telguard has the capability for a daily, weekly, or monthly

automatic self-test, a separate feature is provided for determining the

current operational status of every Telguard. This feature is called

Remote Query and is used to provide real-time operational status for

Telguard on-demand. It is useful in resolving STC events that are

reported by the alarm panel to the central station. Authorized

personnel can initiate the Remote Query at any time by calling

Customer Service or by visiting www.TelguardOnline.com. The Remote

Query causes Telguard to upload current operational status data and

historical data, just as the automatic self-test described above, except

that the query signal is controlled by the one who initiates it. The

query signal is held in the Telguard database at the Communication

Center for review and is not forwarded on to the central station.

Programmable Supervisory Trip Output (STC) Relay

The Telguard Digital TG-1 Express has one supervisory relay trip output

(STC) and is energized in a powered-up state when no system troubles

exist. It enables a supervisory trouble code to be transmitted to the

central station when connected to an alarm panel’s 24-hour instant

input zone. The STC relay is programmable, using a standard touch-

tone telephone or butt-set, to meet virtually any installation

requirement.

The following supervisory features or combination of features are

programmable to trip the STC relay in order to meet a variety of

installation requirements:

• Trips on no service condition (NSC).

• Trips on radio communication failure condition (RFC).

The following system trouble features are embedded in the Telguard

for tripping the STC relay and cannot be changed:

• Tripped when unit is not activated at the Telular

Communications Center (TCC)

• Trips on catastrophic failure (CF) if all power is lost.

• Trips on transmit-disable command from the Communication

Center. This radio command disables only the Telguard

transmitter and would be used, for example, to shut down the

Telguard due to a runaway panel dialer.

Diagnostic and Status LEDs

Seven LEDs are provided as a useful aid during installation and give

installers an immediate visual indication of system status. The LEDs

serve as indicators for activation, system trouble conditions, and

communication indicators. They also can be used to provide a signal

strength indication, similar to the signal strength bars on a cellular

phone. See the installation section for details.

UL Listings

Model TG-1 Express (p/n TG1GX001) meets the requirements for all

Household Burglary, Household Fire, and Combined Household

Burglary/Fire installations. It has a plastic enclosure and dipole antenna.

TG-1 Express is UL Listed for the following:

• UL Household Burglary

• UL Household Fire

• UL Household Burg/Fire Combination

Getting Ready

The Telguard can only be activated when all the necessary accounting

information has been entered into the customer database located at

the Telular Communication Center. The database includes information

about the customer account, unit location, and system test plan

information.

Dealer Account Establishment

Prior to registration of any Telguard unit, a Dealer Account must be

established. Once the Dealer Account has been established and service

credit line established between the Security Dealer and Telular, a

service registration form may be submitted. Establish your Dealer

Account by completing the Telular Cellular Service Dealer Account

Application that is included with every Telguard and faxing it to Telular

Customer Service at 678-945-1651. Once the application has been

completed you will receive an acknowledgment within 1 business day

or sooner. This is a one-time event; the acknowledgment from the

Telular Technical Service will include a Dealer Account Number that will

be used for all Telguard registrations.

Subscriber Account Registration

A completed Registration Form is required by Telular to register the

Telguard unit prior to leaving for the job site. Service registration of

the Telguard can be accomplished:

• Online – Complete the Registration Form online at

www.telguardonline.com

• By Email – Email the completed Registration form to

cellservice@telular.com.

• By FAX – Fax the completed Service Registration Form that is

shipped with each Telguard unit to Telular Customer Service

at 678-945-1651.

Service registration occurs within 30 minutes of receipt of the

registration form. The subscriber record is created and the Telguard

device will be ready for activation. Activation occurs automatically

upon transmission of the first alarm signal. Telular Technical Service is

open from 8:00 AM – 8:00 PM EST Monday – Friday, 9:00 AM – 5:00 PM

EST Saturday and closed during major holidays; registration forms

received after hours will be processed by 9:00 AM EST the next

business day.

Pre-Installation Checklist

Before attempting to connect Telguard to the host alarm panel, please

note the following:

Be sure you have all the proper parts before you go to the job site. The

following items are shipped with each Telguard unit:

• Registration Form – The registration form must be

completed and sent before leaving for the job site to

install the Telguard unit.

• Basic TG-1 Express unit, with antenna.

• TG-1 Express Installation Guide.

You must also have certain installation test tools:

• A standard telephone or lineman's butt-set is required at the

job site for use in programming the unit.

• Screws and a screwdriver will be required to attach the unit

and antenna to the wall.

• In order to connect the STC relay output to the alarm panel,

stranded electrical wire will be required. The terminal strips

can accommodate solid or stranded wire sizes from 14 to 22

gauge.

• A standard RJ31X-to-spaded leads cable will be required to

connect the TG-1 Express to the panel. These are usually

supplied with the alarm panel.

Note: Your unit may be subject to airtime charges for unintended use.

Telular Cellular Service offers several cellular service rate plans. Check

the registration form that was shipped with your unit or call us to

determine what rate plan each unit is operating under.

Installation

Summary

There are six steps in installing Telguard properly. IF YOU DO NOT

PROCEED IN THE ORDER AND MANNER PRESCRIBED, YOU MAY NOT

COMPLETE THE INSTALLATION IN THE TIME ALLOCATED. These six

steps are summarized below and then explained in detail in the

remainder of this manual.

1. Register for Telguard service

2. Locate Unit and measure signal strength

3. Program, activate and transmit alarm panel alarms

4. Connect supervisory trip outputs

5. Connect trip input (optional)

6. Complete installation

This six-step installation approach provides the alarm installer with the

easiest and fastest method of properly installing Telguard. Please

follow the instructions carefully and if you should need assistance or

have any questions, call Telular TECHNICAL SERVICE at 1-800-229-2326

extension 9.

Important: Dealer Account Establishment and service registration form

must be complete prior to Installation (see previous section).

Step 1: Register the Telguard Unit for Service

Installation Tip: Register for service prior to leaving for the job site to

avoid a second trip.

The registration form must be completed before leaving for the job site

to install the Telguard product. The registration form may be

completed by:

• Fax – 678-945-1651

• Email – cellservice@telular.com

• Online – www.telguardonline.com

Registration requests sent by fax or email are processed Monday-

Friday from 8:00AM to 8:00PM and Saturday 9:00AM to 5:00PM EST

within 30 minutes of receipt of the registration form. Registration

requests made online through www.telguardonline.com are processed

immediately, 24/7.

Activation occurs automatically upon transmission of the first alarm

signal.

Step 2: Locate Unit and Measure Signal Strength (RSSI)

Locate Unit

Pick a spot next to the alarm panel where you think the Telguard will

be mounted and place the unit down temporarily in that spot. Do not

mount it permanently now, since it may need to be moved to receive a

better cellular radio signal or a remote high-gain antenna may be

necessary.

Note that for a UL compliant installation, the Telguard TG-1 Express

must be mounted in the same room as, and not more than 20ft from

the alarm panel.

Connect DC Power

Before connecting the power cables to the alarm panel, make sure that

the panel’s power source and battery are disconnected.

To connect power to the TG-1 Express using terminal block:

1. Connect the black and red leads to the GND and PWR

terminals of the alarm panel. The specific terminals used on

the panel will depend on the panel make and model.

2. Connect the black and red leads to the GND and PWR

terminals on the TG-1 Express.

3. Reconnect the alarm panel’s power supply, and ensure that

the PWR light (LED 8) on the TG-1 Express is illuminated.

To connect power to the TG-1 Express using the POTS connection:

1. Using a standard RJ-31X to spaded lead cable, connect the

orange and blue leads to the GND and PWR terminals of the

alarm panel.

2. Connect the remaining leads to the Telco terminals in the

alarm panel, per the panel’s instruction.

3. Connect the other end of the cable to the RJ-45 jack on the

TG-1 Express.

Reconnect the alarm panel’s power supply, and ensure that the PWR

indicator (LED 8) on the TG-1 Express is illuminated.

Recommended Wire Size Length Not to Exceed

18 ga 20 ft

16 ga 40 ft

14 ga 60 ft

Connect Antenna and Temporarily Place Unit

The Telguard is supplied with an antenna. In most cases the antenna

may be mounted directly to the Telguard. If a stronger radio signal is

required, the antenna must be moved to a better signal location using

a Telular antenna cable and bracket accessory (sold separately). The

performance of the Telguard antenna may be affected by the wall

material and materials contained within the wall chosen for mounting.

These effects may not be clearly identified by RSSI monitoring alone.

The wall materials may have a more pronounced effect on the

antenna’s transmit band performance.

When selecting a mounting location, do not mount this unit in an area

where the general public could reasonably be within 20cm (8 inches) of

the antenna.

Note 1: Optimum RF performance can usually be found at the highest

point within a building with the fewest number of walls between the

Telguard’s antenna and the outside of the premises.

Note 2: To avoid interference with other electronic devices operating

in the area, avoid mounting the Telguard’s antenna near other

electronic devices.

Note 3: The Telguard TG-1 Express unit with supplied dipole antenna is

designed for indoor installations ONLY.

These considerations should be coupled with the best RSSI indication

obtainable. Care should be taken to ensure that a large metal object

such as a refrigerator or a metal cabinet is not located on the opposite

side of the wall.

If moving the Telguard to a different location is not practical, then you

may need a cable and remote the antenna in order to receive adequate

radio signal strength. Pick a high, visually secure spot using the

guidelines below.

Tips for Improved Radio Signal Reception

• The higher the antenna the better. So, start in the drop

ceiling above the unit and proceed up from there, to the roof

if necessary.

• Remember, the antenna should be as inconspicuous as

possible for greatest visual security.

• Try to keep the antenna away from sources of RF interference,

including pumps, compressors, ovens, etc., or where metal

objects can shield it or otherwise block the cellular radio RF

signal.

• Place the antenna perpendicular to the ground, either right

side up or upside down. Do not mount the antenna

horizontally.

• Always use an antenna mounting bracket. Do not mount the

antenna such that it is in contact with another object, as this

may interfere with cellular reception and transmission.

Measure Received Signal Strength (RSSI) for Best Antenna

Placement

Measure the received signal strength by pressing the RSSI button. This

switches the LEDs to signal strength mode. Now, slowly move the unit

or remote antenna to achieve maximum signal strength. Pick the place

where the most LEDs (up to four) are lighted.

RSSI

Value Illuminated LEDs RF dBm

SVC

LED 5 = slow flash, LED 4-2 =

off n/a

1 LED 5 = on, LED 4-2 = off ≤ -111 dBm

1½ LED 5 = on, LED 4 = slow flash

LED 3-2 = off ≥ -110 dBm

2 LED 5-4 = on, LED 3-2 = off ≥ -100 dBm

2½

LED 5-4 = on, LED 3 = slow

flash

LED 2 = off

≥ -90 dBm (Minimum

signal strength required)

3 LED 5-3 = on, LED 2 = off ≥ -80 dBm

3½ LED 5-3 = on, LED 2 = slow

flash ≥ -70 dBm

4 LED 5-2 = on ≥ -60 dBm

LED Function Table – View RSSI Mode (RSSI button)

Note: LED #1 = on, indicates more than one cellular tower.

If you cannot obtain a signal strength reading of 2½ (TWO LEDS ON

SOLID AND THE THIRD LED ON SLOW FLASH), you will probably need

to move the unit and/or remote antenna higher, or switch to a special

antenna as described below.

Antenna Options

Antenna problems are unlikely unless the premises are located in a

fringe network coverage area, in a building below ground level, or in a

metal structure. If you require a higher gain antenna or a longer cable

assembly please contact your Telular Sales Representative at 800-229-

2326. Telular offers a variety of high quality low loss antenna cables as

well as high gain antennas.

Step 3: Program, Activate & Transmit Alarms

Confirm that the Telguard enables the host alarm panel to transmit

alarm signals over the cellular radio network. The Telguard unit will

confirm registration with the Telular Communication Center if the

registration form was submitted prior to installation. During the

processing of the first alarm signal over the cellular network the

Telguard will transmit all of the parameters from the Telguard along

with the information (central station number and account code) from

the alarm panel. Once this information is received, the TCC will transmit

a message back to the Telguard indicating that the unit is registered.

When this message is received the LED’S on the unit will begin

operating in normal mode; LED #1 will be on solid.

The first alarm is to confirm registration and activate the Telguard unit.

The first alarm will NOT be transmitted to the central station.

Special LED Indications During Activation

If the Telguard fails the activation process, it will be displayed on the

LEDs.

• If LED #1 and LED #4 are flashing, the Telguard serial number

is not in the database at the Telular communication center.

Call Telguard Technical Support to verify correct serial

number.

• If all of the LEDs are flashing, the activation message was NOT

received at the Telular communication center. Retry

transmitting the activation message. If the TG-1 Express fails a

second time to register, check the signal strength. If the signal

strength is OK, then call Technical Support.

• If no LEDs besides the power LED are lit or flashing, it may

indicate insufficient power supplied from the alarm panel.

Press the LED mode button to change the LEDs to RSSI mode.

If still no LEDs are lit, the check the voltage being supplied to

the Telguard, and ensure that it is above 8V.

Important: On either a registration failed activation or activation error,

the unit must be cleared by pushing the RSSI button twice. THE

ACTIVATION MESSAGE MUST BE RESENT OR THE TELGUARD UNIT WILL

NOT TRANSMIT ANY SIGNALS.

System Status LEDs Activation Indications

ALL LEDS FLASHING Failed Activation – Signal Too

Weak

LED #1 & LED #4 FLASHING Activation Error – Call

Telguard Technical Support

LED #1 ON Activation Successful

System Status LEDs Table

Status LED #2 Indication

1 FLASH STC – Low Input Power

2 FLASH N/A

3 FLASH N/A

4 FLASH NSC – No Service

5 FLASH RFC – Radio Failure

6 FLASH DTF – Dial Tone Failure

7 FLASH PPF – Panel Presence Failure

System Trouble Condition, STC (LED #2) Table

Connect Alarm Panel to TG-1 Express

If the alarm panel and the TG-1 Express were not already connected in

Step 2, plug the modular jack of the alarm panel to the RJ-45 jack on

the Telguard.

Set Up & Program the Operating Parameters in the

Telguard

When the Telguard is received from the factory and is powered up for

the first time, it is immediately ready for activation, provided the

default settings are what you want. The STC LED #2 will flash to

indicate any failure conditions. If changes are required to the default

settings, the Telguard can be programmed using a line-man’s butt-set

connected to T & R Test Points or a POTS phone connected to the RJ-

45 jack (where the alarm panel is normally connected).

Key Sequence Description

# ##* Enters the programming mode

* Saves and stores changes

Command Key Sequences for POTS Programming Table

To Program the Telguard:

1. Make sure the Telguard unit has finished initialization and is

idle.

2. Connect a POTS phone or lineman’s butt set on the alarm

panel jack.

3. Take the POTS phone off hook or put the butt set in talk

mode. You should hear dial tone.

4. Dial ###*, and you should hear one beep.

5. Dial #*, and you should hear one beep.

6. Dial the POTS command number 8XX; you should hear beep.

7. Enter the command data; you should hear 2 beeps.

8. After the last POTS command, dial * and you should hear 2

beeps , then hang up to terminate the POTS session;.

The syntax for programming a specific memory location is as follows:

MEMORY LOCATION (3-digits) (Telguard will respond with 1 beep),

then VALUE (Telguard will respond with 2 beeps).

Then press *, you will hear 2 beeps then hang up. This saves the

change and exits the programming mode.

Mem

Loc. Field Setting (default indicated in bold)

851

STC Relay

Output

Reporting

Normally

Closed

Enter the SUM TOTAL of the events

that you wish to trip the STC relay by

ADDING the corresponding values:

00 = STC Relay Output Not Used

08 = NSC

16 = RFC

32 = DTF

57 = ALL

852

STC Trip

Delay for

NSC

1=30 seconds

2=60 seconds

3=3 minutes

4=10 minutes

5=20 minutes

6=30 minutes

7=45 minutes

8=60 minutes

9=24 hours

858 STC History

0 = terminate STC history display mode

1 = start STC history display mode

2 = clear STC history

868 PPF Delay

Timer

0 = disabled, 1 = 10 seconds, 2 = 20

seconds, … 15 = 150 seconds

Verify Alarm Signal Transmissions over Cellular

Trip several alarms on the alarm panel and verify that the central

station received them by calling the central station operator. Use a

lineman's butt-set in MONITOR MODE and connected to Telguard's

"T" and "R" test pins to "listen" to communications between the alarm

panel and Telguard. After the panel has finished communicating with

the Telguard unit, ACK LED #4 will come on solid while waiting for an

acknowledgement from the Telular message center.

If you are having problems getting reliable alarm signal transmissions,

additional adjustments may be necessary.

• Recheck signal strength. You need RSSI = 2½ (TWO LEDS

ON SOLID AND THE THIRD LED FLASHING) for adequate

signal strength. Also, check antenna connector and make

sure it is seated correctly.

• Call Telular Technical Service, 1-800-229-2326 option 9,

and request the Telular Communication Center operator to

check the Telguard programming configuration for proper

operation and proper communications format.

Step 4: Connect the Supervisory Trip Output

Connect and test the supervisory trip outputs to the alarm panel.

873 Trip Input

Reporting

0 = no report

1 = report trip

874

Trip Input

Restoral

Reporting

0 = no report

1 = report restoral

875

Trip Input

Swinger

Function

0 = swinger function disabled

1 = swinger function enabled

899 Factory

Default Unit

Activation of a local alarm or strobe light may be desirable when a trip

is declared. The STC trip output can be used directly to activate a local

signaling device, provided that the trip output is not needed to trip the

host control/communicator at the same time. If both a local signal and

a control trip input are required, then external relays are needed to

provide additional uncommitted contacts.

Decide on a STC Trip Output Strategy

The Telguard provides the host alarm panel with one supervisory trip

output for reporting a Telguard system trouble code to the central

station. The supervisory trip outputs are programmable via a touch-

tone telephone or butt-set to suit various installation requirements.

The programming options for these supervisory trip outputs can be

any combination of the following:

• Always Off: Disables all relay supervisory functions.

• NSC: Trips after a variable length of time (default is (60

seconds) on no service condition due to loss of RF signal

strength. Restoral of this condition occurs when a measurable

signal strength greater than –114 dBm is maintained for the

trip period.

• RFC: Trips on radio failure to communicate with the Telular

Communication Center

• DTF: Trips on an internal failure in the dial tone circuitry

within the TG-1 Express

Use the butt-set programming instructions outlined in the previous

step to program the STC trip output strategy.

Reprogram Alarm Panel to Send Proper Code

Reprogram alarm panel, if necessary, to send proper alarm code when

tripped by the Telguard’s supervisory output. Program zone restoral as

desired.

Check Proper Operation of Telguard Supervisory Output

Check for proper operation of each programmed supervisory output by

causing it to trip the alarm panel and be sure the proper LED

illuminates and that the proper trouble code is reported to the central

station. Skip the testing of any supervisory functions that have not

been enabled. Note that the yellow MODE LED #3 starts to flash when

the alarm panel goes off-hook to report the alarm signal over cellular,

however, an alarm/event will only be transmitted if the STC is being

monitored by an available zone in the panel.

• No Service Condition (NSC): Disconnect the antenna from

the Telguard. Check to see that the STC LED #2 flashes 4

times in the programmed period of time (default is 60

seconds) and the alarm panel transmits the STC trouble code

over the telco line indicating loss of RF signal strength.

Reconnect the antenna and check to see that the STC LED #2

goes off within after a period of time, indicating RF signal

strength restored.

• Note: The Received Signal Strength (RSSI) must be less than -

114 dBm in order to cause a NSC condition. If the Telguard is

located in a high signal strength area (close to a cellular

tower), it is possible for the signal strength to be greater than

-114 dBm even with the antenna disconnected.

Verify the STC History

The POTS command 858 was designed to display STC history for

troubleshooting purposes. This feature increases in-field efficiency by

eliminating the need for installers to call Telular for STC report data.

To access the STC history, enter the POTS programming mode as

described in the previous section. Enter the POTS command 858, and

wait for the confirmation tone (2 beeps). Enter “1” to start the history

display. The STC LED will light for 3 seconds, then each STC in the

history log will be displayed as a series of flashes of the STC LED. At the

end of the history, the STC LED will again light for 3 seconds, denoting

the end of the history log. After the STC history is displayed, the STC

LED will return to normal operation. To cancel the history playback at

any time, use the POTS command 858 with a parameter value of “0”.

The STC history log can be cleared by using the POTS command 858

with a parameter value of “2”. The STC history log is also cleared when

the Telguard unit is reset.

Step 5: Connect and test the trip input (optional)

In addition to the interface to the alarm panel, a single trip input may

be connected to the terminal block of the TG-1 Express. When the

input is tripped, a supervisory message is sent to the central station via

the Telguard Message Center. This allows an external relay, separate

from the alarm panel, to be connected to the Telguard unit in order to

provide independent sensor input for other functions, such as tamper

detection.

The trip input is connected to the external relay by wiring one side of

the external relay to the TRIP IN terminal, and the other side to either

the GND terminal or to the chassis ground on the TG-1 Express circuit

board.

Note that trip inputs are normally wired such that there is a 2.2kΩ

resistor in parallel with the external relay, so that a tamper condition

(i.e. a cut wire) can be detected.

The functionality of the trip input can be customized at installation

time using an ordinary phone set or a lineman’s butt-set, in a similar

manner to other Telguard programming options. The relevant POTS

programming commands are:

Mem

Loc. Field Default Setting

873 Trip Input

Reporting 0 0 = no report

1 = report trip

Mem

Loc. Field Default Setting

874

Trip Input

Restoral

Reporting

0 0 = no report

1 = report restoral

875

Trip Input

Swinger

Function

0 0 = swinger function disabled

1 = swinger function enabled

When the trip input functionality is being used, opening the trip

contact will cause the Telguard device to send a message to the

Telguard Message Center, which in turn will cause the TMC to send a

message to the central station. If the Telguard unit is configured to

report restorals, the contact closure will also be reported.

The message that is sent from the TMC to the central station is

configurable in Telguard Online, or by a Telguard Customer Service

Representative. The TG-1 Express unit will automatically be configured

with a unit template that allows configuration of the trip input feature,

including the message that is sent to the central station. There is a

default event configured for each alarm format, so that if the Telguard

unit is configured with the butt-set to send trip input events to the

TMC, a default notification will be sent to the central station.

Swinger Function

The swinger function is designed to reduce the incidence of excessive

messaging and alarms due to faulty equipment or installation. If

enabled, the swinger function will discontinue sending trip input

messages to the TMC once ten trip events are detected within a 10

minute period. The Telguard device will resume sending trip input

messages to the TMC after a ten minute period without trip events.

Step 6: Complete the Telguard Installation

The last step is to permanently mount the Telguard.

1. Attach earth ground to the grounding screw located on lower

left-hand corner of printed circuit board assembly and

permanently mount the Telguard enclosure.

2. Install the mounting screws (not supplied). The “keyhole”

mounting holes on the back of the TG-1 Express are 2.5”

apart, center-to-center.

3. Slide the enclosure onto these screws.

Appendix 1 – Connection Guide

Wiring Diagram

Attaching the RJ-45 Cable

The RJ-45 cable to the panel can be attached to the TG-1 Express either with the

enclosure open or closed. A notch in the rear opening of the enclosure is provided to

allow better cable access. Note that, as with other Telguard products, the RJ-45 cable

to the panel, as well as all other wiring, should be routed through the rear cable

opening, to allow the plastic lid of the TG-1 Express to be closed properly.

RJ-45 Pin Assignments

Pin Wire Color Assignment

1 Gray R1

2 Orange TG-1 GND (when using SLIC)

4 Red R (Ring)

5 Green T (Tip)

7 Blue TG-1 Power (when using SLIC)

8 Brown T1

Main Terminal Strip Pin Assignments

Terminal Strip Pin Definition Connects To Function

1 STC

2 STC

Supervisory

Relay Trip

output for

programmabl

e trouble

conditions.

Normally

Closed

24-hour trip

zone input on

host alarm

panel.

Enables transmission

of programmed

supervisory trouble

code (see diagram or

installation section)

3 TRIP IN

Trip input External trip

input

Allows an external

relay to trigger an

alarm signal

4 GND

5 PWR

DC power

input

Auxiliary

power and

ground of

alarm panel

Provides primary

power to TG-1 Express

Compatible Alarm Panels

The TG-1 Express is compatible with all popular alarm panels, and many specialized

panels as well. For a complete listing of panels for which the TG-1 Express is UL

cross-listed, please consult the TG-1 Express technical specifications at

www.telguard.com.

Appendix 2 – Troubleshooting Guide

This section provides a summary of all LED indications and their

meanings, as well as the expected behavior of the TG-1 Express under

various exception conditions.

LED Indicator Guide – Normal Operating Mode

LED Symbol Color Showing Indication

LED #1

Activation Green

Solid On Unit is activated at the message

center and enabled

Off Unit not activated at the message

center (and disabled)

Flashing Unit is activated but disabled

LED #2

STC

(System Trouble

Condition)

Red

Off ALL OK

1 Flash STC – Low Input Power

2, 3 Flashes N/A

4 Flashes STC – No Service

5 Flashes STC – Radio Failure

6 Flashes STC – Dial Tone Failure

7 Flashes STC – Panel Presence Failure

LED #3

MODE

Yellow

Flashing Telguard TG-1 Express

communicating with alarm panel

Off Idle state

LED #4

Acknowledgem

ent

Red Flashing

When flashing with LED #1 unit

has failed activation.0 CALL

TELGUARD TECHNICAL SUPPORT

Off TG-1 Express initialized

TG-1 Express is waiting for

response from Telular

Communication Center

LED #5

Radio Green

Short Flash (1

sec) Radio receiving message

Long Flash (2

sec) Radio sending message

LED #7

Trip Input Green

Solid On Trip input activated

Off Trip input not active or restored

LED #8

Power Red Solid On Power connected to unit

LED Indicator Guide –RSSI Mode

RSSI Value LED’s Lighted RF dBm

NO SVC LED 5 = slow flash, LED 4-2 = off n/a

1 LED 5 = on, LED 4-2 = off ≤ -111 dBm

1½ LED 5 = on, LED 4 = slow flash

LED 3-2 = off ≥ -110 dBm

2 LED 5-4 = on, LED 3-2 = off ≥ -100 dBm

2½ LED 5-4 = on, LED 3 = slow flash

LED 2 = off

≥ -90 dBm

(Minimum signal

strength required)

3 LED 5-3 = on, LED 2 = off ≥ -80 dBm

3½ LED 5-3 = on, LED 2 = slow flash ≥ -70 dBm

4 LED 5-2 = on ≥ -60 dBm

Note: If LED #1 is on, more than one cellular tower is available.

Troubleshooting Quick Reference Table

Telguard Event LED

Indication

Relay

Output

Radio

Message Action

STC

Telguard

System

Trouble

Conditions

LIP

STC LED

flashes

1 time.

None None

Check input voltage

on the power

supplied from the

panel.

NSC

STC LED

flashes

4 times.

Optional None

The Telguard will

continue to validate

signal strength, and

remove NSC when

signal returns.

RFC

STC LED

flashes

5 times.

Optional None Wait for RFC restoral.

DTF

STC LED

flashes

6 times.

Yes Yes

Internal 30V supply

circuit failure. Return

unit for repair on

RMA.

PPF

STC LED

flashes

7 times.

No Yes Wait for PPF restoral.

Not Activated Activation

LED #1 off Yes None

Telguard will not

function until unit is

activated.

Telguard Remote

Query activated by

Customer Service.

Radio LED

#5 flashes

during

transmit

None

Yes

(Status

data)

Telguard will send

Status data to

Telguard customer

service for review

Telguard Activation

and Configuration

Upload

Radio LED

#5 flashes

during

transmit

None Setup

data

Telguard sends setup

configuration to the

TCC and switches to

READY state.

Disable TX –

Communication

Center Activated.

Radio LED

#5 flashes

when

transmitting

Yes

(Status

data)

TX capability is

disabled until further

notice.

Appendix 3 – Detailed Specifications

Dialer to Interface Electronics

• Line voltage: -30 VDC into standard telephone device when

on-hook.

• Dial tone: Precision 350 + 440Hz +/- 1%. 10 digits dial out

capability.

• Mode: Loop start only. 25mA +/- 10% off-hook.

• Protected by U.S. Patents: 4,658,096; 4,775,997; 4,922,517;

4,737,975; 4,868,519; 5,134,644.

Power

• Nominal DC current draw:

39mA @ 12V (idle)

200mA @ 12V (transmitting)

Digital Cellular Radio

The Telguard TG-1 Express radio supports GSM/GPRS cellular protocol.

It is equipped with an integrated radio transceiver conforming to all

the requirements of the GSM Phase 2+ tests specified in GSM 11.10.

The TG-1 Express transceiver is FCC compliant, meeting all of the

requirements of Part 24 and SAR testing. It is also compliant to the

PTCRB NAPRD03 requirements.

• Frequency range: GSM 850/1900MHz,

 824MHz-849MHz

 1850MHz-1909MHz

• Antenna Port: SMA connector (female), 50-ohm

• Receiver Sensitivity: -102dBm

• Transmit Power:

 EGSM 850MHz: Class 4 (2 watts)

 GSM 1900MHz: Class 1 (1 watt)

• FCC ID: N7NWISMO228

• Supplied Antenna: Dipole

• Physical Size: 5.6"H x 2.9"W x 1.3"D.

• Shipping weight: 1.1 lbs.

• Operating Environment: 0° C to +49° C; 0 - 85% humidity

(non-condensing).

Appendix 4 – Parts List

Basic Hardware:

Model TG-1 Express

p/n TG1GX001

Model TG-1 Express (p/n TG1GX001) meets the

requirements for Household Burglary, Household

Fire, and Combination Burglary/Fire installations.

It has a plastic enclosure, and dipole antenna. TG-

1 Express is UL Listed for the following:

UL 1023 – Household Burglary

UL 985 – Household Fire

UL Household Burg/Fire Combination

General Accessories:

CTX-12 12 feet SMA/TNC antenna cable and mounting

bracket. The CTX-12 is required for all ACD and

external antenna accessories.

ACD-12 12 feet of antenna cable and mounting bracket

ACD-35 35 feet of low loss high performance antenna

cable and mounting bracket

ACD-50 50 feet of low loss high performance antenna

cable and mounting bracket

ACD-100 100 feet of low loss high performance antenna

cable and mounting bracket

HGD-0 High Gain Directional Antenna

EXD-0 Low profile, dual band antenna with integrated

wire ground plane.

LPD-0 Low profile, dual band antenna with integrated

disc ground plane.

TELGUARD® TG 1 Express Installation Guide Manual

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