TVM 2000 Technical Refrence Manual

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Telekol Intelligent Applications
TVM-2000 (MiniTel-128 & TMP Version 3.95)
System Administrator &
Technical Reference Manual
Preface
TVM-2000 3.95.0001 Release Notes
The TVM-2000 3.95.0000 release enhances features and fixes problems found in earlier TVM-2000
releases.
Problems Solved
Build 3.95.0001
• Record Greeting by Number – Bug fixed to allow single digit number to be entered here to
record greetings. Previously entering a single digit, such as 1, would cause the TVM to record
message 1.msg rather than 01.msg that it looks for when playing greetings. This prevented the
TVM from playing or recording the correct greeting.
• Reports Screen – Report screen was updated for ease of use.
• Added support for 8-port MiniTel-128 and 16-port TMP systems.
TVM-2000 Technical Reference Manual i
Preface
This manual is the property of Telekol Corporation. Information in this document is subject to change without notice and
does not represent any commitment on the part of Telekol Corporation. The product described in this document, as well as all
information hereto included, may only be used in accordance to the terms of the agreements signed prior to the purchase of
this equipment. No part of this manual may be reproduced or transmitted in any form or by any means electronic or
mechanical, including photocopying and recording, for any purpose, without the express written consent of Telekol
Corporation. This material is copyrighted by Telekol Corporation. Any unauthorized reproduction, use or disclosure of this
material, or any part thereof, is strictly forbidden and is a violation of the copyright laws of the United States of America (17
U.S.C. Section 101 et seq.).
Its use is restricted, and neither this document, nor its contents can be disclosed in whole or in part, without written
authorization from Telekol Corporation. Telekol Corporation reserves the right to change the specifications anytime without
notice. The information furnished by Telekol Corporation in this material is believed to be accurate and reliable at the time of
printing, but is not warranted to be correct in all cases.
Copyright © Telekol Corporation, 1998-2005. All Rights Reserved.
TMP, MiniTel-128, and TVM-2000 are trademarks of Telekol Corporation. All other product, brand and trade names are
trademarks of their respective owners.
Printed in the United States of America, 2005.
SKU # SCL-8312
ii TVM-2000 Technical Reference Manual
Preface
FCC Notice
This equipment complies with Part 68 of the FCC rules. On the left side of this equipment is a label
that contains FCC information for this equipment. You must, upon request, provide this information
to your telephone company.
The REN is useful to determine the quantity of devices you may connect to your telephone line and
still have all of those devices ring when your telephone number is called. In most, but not all areas,
the sum of the REN’s of all devices connected to one line should not exceed five (5.0). To be certain
of the number of devices you may connect to your line, as determined by the REN, you should
contact your local telephone company to determine the maximum REN for your calling area.
If your telephone equipment causes harm to the telephone network, the Telephone Company may
discontinue your service temporarily. If possible, they will notify you in advance to give you an
opportunity to maintain uninterrupted telephone service. If advance notice is not practical, you will
be notified as soon as possible.
If you experience trouble with this telephone equipment, the telephone company may ask that you
disconnect this equipment from the network until the problem has been corrected or until you are
sure that the equipment is not malfunctioning.
This equipment may not be used on coin service provided by the telephone company. Connection to
party lines is subject to state tariffs.
WARNING: This equipment generates, uses, and can radiate radio frequency energy and if not
installed and used in accordance with the Operating Manual, may cause interference to radio
communications. It has been tested and found to comply with the limits for a Class A computing
device pursuant to Part 15 of FCC Rules, which are designed to provide reasonable protection
against such interference when operated in a commercial environment. Operation of this equipment
in a residential area is likely to cause interference in which case the user at their own expense will be
required to take whatever measures may be required to correct the interference.
WARNING — TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT
TO RAIN OR MOISTURE AND DO NOT OPEN THE COVER. NO USER SERVICEABLE
PARTS INSIDE.
TVM-2000 Technical Reference Manual iii
Preface
Distribution
The TVM-2000 line of voice mail systems is distributed to Telekol Authorized Dealers by
NETXUSA, INC.
Installation Precautions
The following list provides basic safety precautions that should be followed whenever using or
installing this equipment:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug telephone and power connections before cleaning or opening the unit.
4. This product should only be serviced by qualified repair personnel.
5. DO NOT use this product near water (i.e.: in a wet basement.)
6. DO NOT place this product on an unstable surface.
7. Never push objects of any kind into slots or openings as they may come in contact with
dangerous voltage points or short out parts, causing a risk of fire or electrical shock.
Never spill liquid of any kind on the unit.
8. This equipment is provided with a three-wire g rounding power cord. This is a safety feature. DO
NOT defeat the safety purpose of the grounding type plug.
9. DO NOT staple or otherwise attach the AC power cord to building surf aces.
10. DO NOT block or cover the ventilation slots and openings. They prevent the unit from
overheating. DO NOT place the product in a separate enclosure unless proper ventilation is
provided.
To Comment on This Manual
Please send any comments and recommendations for changes to:
Technical Documentation Department
NETXUSA, INC
P.O. Box 2206
Greenville, SC 29602
Fax: (864) 233-4344
Email: info@netxusa.com
iv TVM-2000 Technical Reference Manual
Preface
TVM-2000 Technical Reference Manual v
vi TVM-2000 Technical Reference Manual
Table of Contents
Preface ...............................................................................................................................................................i
TVM-2000 3.95.0001 Release Notes ...........................................................................................................i
Problems Solved ..........................................................................................................................................i
Build 3.95.0001 ......................................................................................................................................i
FCC Notice ................................................................................................................................................. iii
Distribution.................................................................................................................................................. iv
Installation Precautions .............................................................................................................................. iv
To Comment on This Manual ..................................................................................................................... iv
Table of Contents...........................................................................................................................................vii
Welcome ...........................................................................................................................................................1
How to Use This Manual .............................................................................................................................1
Notation .......................................................................................................................................................1
Overview of Features.......................................................................................................................................3
Introduction to the TVM-2000......................................................................................................................3
Automated Attendant...................................................................................................................................3
Voice Mail ....................................................................................................................................................3
Fax Capabilities ...........................................................................................................................................4
Fax Module..................................................................................................................................................4
Fax Mail.................................................................................................................................................4
Fax On Demand....................................................................................................................................4
International/Localized Software .................................................................................................................5
Hospitality/PMS Module ..............................................................................................................................5
New Features ..............................................................................................................................................5
Telekol Product Commitment ......................................................................................................................5
Figure 1: Administrative Menu Tree (Console) for the TVM-2000 Call Processing System .......................6
Figure 2: Administrative Options Menu .......................................................................................................6
Figure 2: Administrative Options Menu .......................................................................................................7
Section 1: Express Install ...............................................................................................................................9
Hardware Installation...................................................................................................................................9
Overview ...............................................................................................................................................9
Installation Considerations....................................................................................................................9
Planning.....................................................................................................................................................10
Connecting to the Telephone System .......................................................................................................11
Enabling Remote Maintenance (Optional)..........................................................................................12
Configuring the Terminal (Optional)....................................................................................................12
Configuring the Modem (Optional)......................................................................................................12
Connecting to Remote Maintenance (Optional)..................................................................................12
Powering Up ..............................................................................................................................................13
Quitting the TVM-2000 ..............................................................................................................................13
Modifying Screen Parameters ...................................................................................................................13
Main Menu.................................................................................................................................................14
Loading Switch Defaults ............................................................................................................................16
TVM-2000 and Switch Integration.......................................................................................................16
System Greetings ......................................................................................................................................17
Recording System Greetings (Telephone Interface) ..........................................................................18
Setting Operation Modes ....................................................................................................................19
Setting Up Operator (General Delivery) Mailboxes...................................................................................20
Fax Detection ............................................................................................................................................20
Company Directory Options ......................................................................................................................21
TVM-2000 Technical Reference Manual vii
Table of Contents
Section 2: Mailbox Setup.............................................................................................................................. 25
Setting Up User Mailboxes ....................................................................................................................... 25
Assigning a Personal Operator for an Individual Mailbox .................................................................. 26
Setting up Hold Options for Each Mailbox ......................................................................................... 27
Activating Optional Mailbox Features ....................................................................................................... 29
Notification Options ............................................................................................................................ 29
Beeper Notification Option ................................................................................................................. 29
Outbound Message Notification ......................................................................................................... 30
Outbound “Follow-Me” (Call Forwarding)........................................................................................... 32
Call Recording and Call Screening .................................................................................................... 33
Group Mailboxes....................................................................................................................................... 34
Group Types ............................................................................................................................................. 35
Broadcast Groups .............................................................................................................................. 35
Dispatch Groups................................................................................................................................. 35
Retrieval Groups ................................................................................................................................ 35
Automatic Call Distribution (ACD) Only Groups................................................................................. 35
Call Distribution Types.............................................................................................................................. 36
Top Down ........................................................................................................................................... 36
Uniform............................................................................................................................................... 36
None................................................................................................................................................... 36
Setting Up Audiotext Mailboxes................................................................................................................ 37
Setting Up Q&A Mailboxes ....................................................................................................................... 39
Section 3: Using TVM-2000 Features .......................................................................................................... 41
Enabling Announcement Only .................................................................................................................. 41
Fax On Demand Setup ............................................................................................................................. 41
To Set Up an Audiotext Mailbox ............................................................................................................... 42
How An Audiotext Tree Works.................................................................................................................. 43
Enabling Message Forwarding ................................................................................................................. 44
Enabling Multi-Tenant Applications .......................................................................................................... 45
Using Port Specific Options ............................................................................................................... 45
Using Line ID Mapping....................................................................................................................... 46
Setting Up Multi-tenant & Multilingual Operator (General Delivery) Mailboxes........................................ 47
Creating Call Screening within the Voice Mail.......................................................................................... 48
Creating Paging within the Voice Mail ...................................................................................................... 49
Section 4: Optional Equipment Installation & Configuration ................................................................... 51
Fax Module ............................................................................................................................................... 52
Configuring the Fax Module ............................................................................................................... 52
Overflow to Fax Mailbox..................................................................................................................... 53
SMDI Integrations ..................................................................................................................................... 54
Advanced SMDI Setup....................................................................................................................... 56
Processing Rules in SMDI ................................................................................................................. 57
Call Analysis Rules screen................................................................................................................. 58
Other Rules Screen............................................................................................................................ 59
Voice Mail Port IDs Screen ................................................................................................................ 60
Serial Port Configuration Screen........................................................................................................ 61
Beginning Marks Screen .................................................................................................................... 62
Ending Marks Screen......................................................................................................................... 63
Hospitality Module .................................................................................................................................... 64
Installation .......................................................................................................................................... 64
Front Desk Operations ....................................................................................................................... 65
Check in a Guest ......................................................................................................................... 65
Check out a Guest ....................................................................................................................... 66
Guest Operation Guide ...................................................................................................................... 67
Template Mailboxes ........................................................................................................................... 68
Using the Fax Module with the Hospitality Option ............................................................................. 70
Wake Up Calls.................................................................................................................................... 71
To Add a Wake Up Call Request From the Front Desk .............................................................. 71
To Add a Wake Up Call Request From Guest Extension............................................................ 71
viii TVM-2000 Technical Reference Manual
Table of Contents
To Remove a Wake Up Call From the Front Desk.......................................................................71
To Remove a Wake Up Call From a Guest Extension.................................................................71
To Enable/Disable Wake Up Calls (System Wide).......................................................................72
To Enable/Disable Wake Up Calls (Per Mailbox).........................................................................72
To View Scheduled Wake Up Calls..............................................................................................72
Wake Up Call Reports ..................................................................................................................72
Notes about wake up calls............................................................................................................72
Advanced Hotel Parameters ...............................................................................................................73
Transfer to Guests........................................................................................................................74
Administrative Extensions ............................................................................................................74
Property Management System (PMS).......................................................................................................75
Supported PMS systems ....................................................................................................................75
System Upgrades ......................................................................................................................................76
Multilingual Software (MLS).......................................................................................................................76
To Use the Multilingual Option............................................................................................................76
Foreign Language Support (FLS) modules ...............................................................................................76
Section 5: System Testing ............................................................................................................................79
Test Procedure ..........................................................................................................................................79
Troubleshooting.........................................................................................................................................80
How to Troubleshoot...........................................................................................................................80
System Trouble .........................................................................................................................................81
Calling Technical Support..........................................................................................................................83
Section 6: System Reference........................................................................................................................85
Administrative Main Menu .........................................................................................................................85
Enter Security Level Screen......................................................................................................................86
Operations Screen.....................................................................................................................................87
Holiday Setup Screen................................................................................................................................89
Add Holiday Screen...................................................................................................................................90
Set Business Hours ...................................................................................................................................91
Load Switch Defaults.................................................................................................................................93
Loading Preset Switch Configurations................................................................................................94
Change Switch Name .........................................................................................................................94
Writing New Switch Defaults...............................................................................................................94
Configuration Screen.................................................................................................................................95
System Hold Options Screen ....................................................................................................................98
Hold Attempts ...............................................................................................................................98
Name Search Screen ................................................................................................................................99
Port Specific Options Screen...................................................................................................................100
VM Extensions Screen ............................................................................................................................101
Single Digit Menu ....................................................................................................................................102
Mailbox Setup/Editing..............................................................................................................................104
Activating Mailboxes .........................................................................................................................104
Mailbox Editing Screen .....................................................................................................................105
Names Screen ..................................................................................................................................107
Personal Operator Screen ................................................................................................................108
Hold Options Screen/Call Queuing Application ................................................................................109
Mailbox Attributes..............................................................................................................................111
Group Setup......................................................................................................................................115
Audiotext Mailboxes ................................................................................................................................116
Reports ....................................................................................................................................................117
System Configuration Report............................................................................................................117
Mailbox Report ..................................................................................................................................117
Activity Report ...................................................................................................................................117
Delete Activity Log ............................................................................................................................117
Turn Activity Log On/Off....................................................................................................................117
View Log File.....................................................................................................................................118
Recent Log View ...............................................................................................................................118
Wake Up Call Reports ......................................................................................................................118
TVM-2000 Technical Reference Manual ix
Table of Contents
Get Mailbox Message Status ........................................................................................................... 118
Utilities Menu .......................................................................................................................................... 119
Backing Up the TVM-2000 ............................................................................................................... 120
Restoring the TVM-2000 System ..................................................................................................... 120
Upgrading TVM-2000 System.......................................................................................................... 120
Disk Defragment and Repair............................................................................................................ 120
Enable Remote Maintenance........................................................................................................... 120
Advanced Settings.................................................................................................................................. 121
Switch Configuration Menu..................................................................................................................... 122
Line ID Mapping Screen ......................................................................................................................... 124
More Switch Configuration...................................................................................................................... 125
Call Record Screen................................................................................................................................. 127
Edit CP DTMFs....................................................................................................................................... 128
Rules....................................................................................................................................................... 129
Misc. Advanced Parameters (Other) ...................................................................................................... 132
Digital Integrations .................................................................................................................................. 134
Digital Rules Screen......................................................................................................................... 134
Digital Options Screen...................................................................................................................... 136
Advanced Switch Configuration Menu.................................................................................................... 137
Standard Parameters Menu.................................................................................................................... 138
Call Progress Parameters....................................................................................................................... 140
Tone Definition Screen..................................................................................................................... 141
Video Options ......................................................................................................................................... 142
Appendix A: Worksheets............................................................................................................................ 145
Planning .................................................................................................................................................. 145
Worksheet Overview............................................................................................................................... 146
System Overview ............................................................................................................................. 146
Mailbox Owner/Attributes Information .............................................................................................. 146
Business Hour Information............................................................................................................... 146
Greeting Scripts, Part One ............................................................................................................... 146
Greeting Scripts, Part Two ............................................................................................................... 146
Single Digit Menu Worksheets, Part 1 ............................................................................................. 146
Single Digit Menu Worksheets, Part 2 ............................................................................................. 146
System Overview.................................................................................................................................... 147
Mailbox Owner/Attributes Information .................................................................................................... 150
Mailbox Owner/Attributes Information, Cont........................................................................................... 151
Business Hour Information ..................................................................................................................... 152
Greeting Scripts, Part 1 .......................................................................................................................... 154
Greeting Scripts, Part 2 .......................................................................................................................... 155
Single Digit Menu Worksheets, Part 1.................................................................................................... 156
Single Digit Menu Worksheets, Part 2.................................................................................................... 157
Appendix B: Glossary................................................................................................................................. 159
Appendix C: Languages and Codes.......................................................................................................... 165
Dialing Codes.......................................................................................................................................... 165
In-Band Rule Processing Codes............................................................................................................. 165
SMDI Rule Processing Codes ................................................................................................................ 165
TVM-2000 PMS Interface ....................................................................................................................... 166
Telekol Basic .................................................................................................................................... 167
Telekol Advanced............................................................................................................................. 169
Integrating a PMS System with the TVM-2000 ................................................................................ 170
Message Format........................................................................................................................ 171
Message Action ......................................................................................................................... 171
Message Response Format....................................................................................................... 172
Message ID Length.................................................................................................................... 173
PMS.ini File Section Example .......................................................................................................... 174
Communications Example ............................................................................................................... 177
x TVM-2000 Technical Reference Manual
Table of Contents
Appendix D: System Prompts ................................................................................................................... 179
General System Prompts ........................................................................................................................179
User Recorded Prompts ..........................................................................................................................179
Caller Side Prompts.................................................................................................................................180
Mailbox Owner’s Side Prompts ...............................................................................................................185
System Administrator’s Side Prompts .....................................................................................................189
Numbers and Fillers ................................................................................................................................192
Index............................................................................................................................................................. 197
Notes ............................................................................................................................................................ 201
TVM-2000 Technical Reference Manual xi
xii TVM-2000 Technical Reference Manual
Welcome
How to Use This Manual
This manual explains how to install, configure, and administer TVM-2000 systems and utilities. It
also contains switch integration information, application instructions, TVM-2000 specifications, and
a glossary of related terms. This manual should be studied before attempting to install or maintain
the TVM-2000. The complete manual set includes this material, User Guides, and Quick Reference
Cards.
Notation
Throughout this manual, numbers in brackets, e.g., [0] to [9], [*], and [#] refer to the touch-tone
keypad button(s). The [*] key is called the “star” key and the [#] key is called the “pound” key.
[ESC], [ENTER], [BACKSPACE], etc. denote corresponding keys on the keyboard.
User entries typeface Entries made by the user, be they administrators, callers, or mailbox
owners, are indicated by this typeface.
Use of carets (« and ») on the menu screens indicates that the field within the carets has its own sub-
menu screen. This enables you to access additional parameters and features for full customization of
the TVM-2000.
TVM-2000 Technical Reference Manual 1
2 TVM-2000 Technical Reference Manual
Overview of Features
Introduction to the TVM-2000
The TVM-2000 is a call processing system designed to improve employee productivity and enhance
customer service. The TVM-2000 platform is modular and scalable to accommodate the changing
needs of growing businesses. The base system handles full-featured voice mail, automated attendant,
Automatic Call Distribution (ACD), and audiotext functionality. Optional modules include fax mail
and fax on demand capabilities, a multilingual module created for international companies, and a
PMS/Hospitality module created for use by the Hotel/Motel industry. TVM-2000 Version 3.95 runs
on DOS 6.22.
Automated Attendant
The TVM-2000 integrates with most Private Branch eXchanges (PBXs) to provide a smooth and
simple messaging interface for callers. The TVM-2000 can be programmed to answer, route, and
screen calls, provide information, hold callers in queue, and even service multiple businesses at once.
Voice Mail
The TVM-2000 supports up to 1,000 voice mailboxes, each of which can be configured with a
variety of features, including (but not limited to); group mailboxes, flexible personal passwords,
multiple greeting messages, and live call recording capabilities. The TVM-2000 answers mailbox
extensions, plays personal greetings, and receives and delivers confidential messages at any time of
the day or night. Once a message is received in a mailbox, the system can turn on a message waiting
light, call the mailbox extension, make an announcement through an overhead page, or call an off-
site telephone or beeper. These features assure users of timely receipt of messages regardless of their
location.
The TVM-2000 also provides mailbox owners and callers with multiple options for listening to and
leaving messages. Callers can mark outgoing messages as private or urgent. Mailbox owners can
forward, delete or append to messages all with simple commands. Mailbox owners also have the
ability to select the order in which they listen to messages, and they can fast forward, rewind, pause,
and control the playback volume of messages. Callers to the system also are able to leave messages
for one person or several people with the touch of a button. Experienced callers can override prompts
and greeting messages. If required, a live operator can be reached at any time.
TVM-2000 Technical Reference Manual 3
Overview of Features
Fax Capabilities
The TVM-2000 base unit can be used to detect CNG tones and transfer calls to fax machines.
Fax Module
The optional Fax module allows the TVM-2000 to become a complete fax-processing platform. Each
mailbox owner can receive faxes through their existing voice mailbox or through a separate fax
mailbox. Fax mail can be sent to any fax machine at any time of the day. The Fax Module includes
both fax mail and fax on demand capabilities.
Fax Mail
Fax mail confidentially receives and stores incoming faxes. All messages are time and date stamped
and can be retrieved from any telephone, forwarded to another fax mailbox, appended to with a voice
message, or forwarded to on-site and remote fax machines.
Fax On Demand
TVM-2000’s fax-on-demand capability offers a self-service information library to users. Callers can
retrieve company or product information around the clock by listening to simple voice instructions
and selecting numbered documents. Packed with useful features such as support for multiple calls,
same-call or callback fax transmission, and automatic cover page, the TVM-2000 is a highly flexible
information delivery tool. The Fax Module also enhances business marketing and customer support
by providing detailed inquiry reports and recordings of caller information, such as name, phone
number and interests.
Fax on Demand features include:
• Automatic cover pages
• Unlimited menu levels
• Definable number of documents allowed per call
• Call back, or same call fax transmission
• Local area code recognition
• International dialing enabling or disabling
4 TVM-2000 Technical Reference Manual
Overview of Features
International/Localized Software
TVM-2000’s multilingual modules facilitate multilingual communication by supporting up to nine
languages. This feature gives businesses an advantage in today’s global marketplace. International
support consists of two modules described below:
• Multilingual Support (MLS) – Multilingual communication capabilities for global companies.
Enables the TVM-2000 to speak multiple languages (up to nine languages supported per
system), use multiple greetings and prompts.
• Foreign Language Software (FLS) – Pre-recorded greetings and prompts.
Hospitality/PMS Module
The Hospitality/PMS (Property Management System) Module was developed exclusively for the
Hotel/Motel industry. The simple interface allows front desk personnel to check in and check out
guest mailboxes. The auto-attendant can be programmed to answer calls for both guests and hotel
administrators, or for administrators only. The guest mailboxes can be password protected to secure
private access to messages from outside the room. This module also features a quick automatic
wake-up call scheduling function, and integrates fully with most Property Management Systems.
New Features
• Version 3.95 includes the following new features:
• Support for Dialogic Boards
• Wake Up Call Reports
• Holiday Scheduling and Greetings
• Personal Operators assignable for each mailbox
• Auto message purge
• Emergency purge
• Multiple greetings per mailbox
Telekol Product Commitment
The TVM-2000 uses Telekol’s foundation of voice and fax communication to provide a cost
effective call processing and system. The system’s flexibility, feature set, and ease of customization
create a standard for call processing systems. Voice and fax message control has never been so
effortless. Let TVM-2000 empower your business.
TVM-2000 Technical Reference Manual 5
Overview of Features
Figure 1: Administrative Menu Tree (Console) for the TVM-2000 Call Processing System
Forwarding
Options
Mailbox
Greetings
Names
Personal
Operator
Notifications
Page
Hold Options
Mailbox
Attributes
Audiotext
Wake Up
Advanced
Settings
Set Business
Hours
Holiday Setup
Security
Options
Administrative
Main Menu
Operation Menu
Load Switch
Default
Configuration
Menu
Port Specific
Options
Single Digit
Menu
Mailbox Setup
Reports
Utilities
Fax
Configuration
VM Extensions
Edit Mailboxes
Switch
Configuration
Line ID
Mapping
More Switch
Configuration
Advanced
Switch
Configuration
Remote
Configuration
Video Options
Backup
TVM-2000
Restore
TVM-2000
Manual PBX
Setup
Upgrade
TVM-2000
Disk
Defragment
Enable Remote
Maintenance
Edit CP DTMFs
Rules
Hotel
Other
Standard
Parameters
Call Progress
Parameters
Admin
Extensions
PMS Setup
6 TVM-2000 Technical Reference Manual
Overview of Features
Figure 2: Administrative Options Menu
Record Greetings
Day Greeting 1
Night Greeting 2
Special Greeting 3
Main Menu Part 1 4
Single Digit Menu 5
Main Menu Part 2 6
Multilingual Greeting 7
Greeting By Number 8
Exit #
To access the
Administrative Options
Menu:
Call the Voice Mail System
Press the [*] key during the
greeting message.
When asked for your
mailbox number, enter 99 for
2-digit and 999 for 3-digit
systems.
Enter your access code.
From the Mailbox Owner’s
Menu, press 9 to reach the
Administrative Options
menu.
Set Day/Night
Automatic 1
Day Mode 2
Night Mode 3
Exit #
More Options
Record Mailbox Greeting 1
Record Mailbox Name 2
Listen to Messages 3
Exit #
Mailbox Type
Normal 1
Day Transfer Only 2
Notify Before Connect 3
No Call Progress 4
Direct Access 5
Group 6
Speakerphone Announce 7
Voice Mail Only 8
Audiotext 9
Mailbox Type Cont. *
Exit #
Mailbox Type Cont.
Page 1
Urgent 2
Always Page 3
Alternate Msg. Notification 4
Skip Status 5
Call Screening 6
Exit #
Mailbox Setup
Activate a Mailbox 1
Cancel a Mailbox 2
Access Code 3
Outbound Dial Control 4
Set Mailbox Type 5
Set Record Time 6
Set Message Limit 7
Set Message Purge Time 8
Set Rings at Extension 9
More Options 0
Group Setup *
Exit #
Administrative Options
Mailbox Setup 1
System Setup 2
System Configuration 3
System Reports 4
System Backup 5
System Restore 6
Load Preset PBX* 8
Advanced Functions 9
Exit #
Group Setup
Review Group Members 1
Add Group Members 2
Delete Group Members 3
Exit #
System Setup
Set Day/Night 1
Set Special Greeting 2
Record Greetings 3
Set Business Hours 4
Set Single Digit Menu 5
Assign Single Digit Mailbox 6
Exit #
System Configuration
Telephone Settings 1
Set 2 or 3 Digit Mailbox 2
Set Time 3
Set Date 4
Exit #
Reports
Mailbox Reports 1
Activity Report 2
System Reports 3
Exit #
Telephone Settings
Rings Before Answer 1
MWL On Sequence 2
MWL Off Sequence 3
Outbound Follow-Me Seq. 4
Beeper Sequence 5
Outbound Msg. Notify Seq. 6
Exit #
Options marked by “*” are
intended for use only by
Telekol Authorized Dealers.
TVM-2000 Technical Reference Manual 7
8 TVM-2000 Technical Reference Manual
Section 1:
Express Install
Hardware Installation
Overview
Installation of the TVM-2000 call processing system requires careful planning and execution.
Remove the unit from its packaging. The unit was fully inspected at NETXUSA before shipping. If
you find any damage, please save all original packaging materials and notify NETXUSA and the
shipper immediately. The following items are packed with each unit:
ITEM QUANTITY
System Unit 1
AC Power Cord 1
TVM-2000 Quick Reference Cards 5 per port
TVM-2000 System Administrator & Technical
Reference Manual
1 for first time buyers
TVM-2000 User Guides 10 per every 4 ports
Installation Considerations
Use the following guidelines to choose a suitable location for your TVM-2000 unit:
• Avoid direct sunlight and extremely hot, cold or humid locations. Environment temperature
should be between 40 and 90 degrees Fahrenheit, and relative humidity between 10 and 90
percent.
• Avoid excessive dust and vibration.
• Avoid locations with abrupt temperature swings.
• Avoid power circuits with thermostat-controlled equipment or other equipment that draws large
currents.
Use of surge protection, uninterruptible power supply (UPS), and telephone line protection is
strongly recommended.
TVM-2000 Technical Reference Manual 9
Section 1: Express Install
Planning
Follow the steps below to plan the elements and features of the voice mail system.
1. Review the Integration Notes for your particular telephone switch to determine the parameter
limits and features available. If it appears that your switch does not support a desirable feature,
the TVM-2000 may provide you with the ability to configure an alternate method by utilizing its
own internal hardware and software systems. See “Section 3: Using TVM-2000 Features” on
page 41 for more information on activating features using non-compliant switches.
2. Develop a list of existing extensions.
3. Ascertain the relationship(s) among extensions, e.g., John Smith is one of 25 extensions in the
Customer Service Department.
4. Work with the client to establish parameters and system-wide preferences.
5. Develop a call progress work flow diagram to find any possible “dead-ends” in your system.
Ensure that all caller options either end in a voice response or a voice mailbox, fax or fax
mailbox, or return the caller to the main menu.
Using “Appendix A: Worksheets” on page 145 will expedite the planning process.
10 TVM-2000 Technical Reference Manual
Section 1: Express Install
Connecting to the Telephone System
The following figure illustrates the physical connections in the tower required to set up the TVM-
2000 unit.
Key:
1. Power Connector
2. TVM Serial Number
3. Keyboard Connector
4. Parallel Printer
5. Serial Port 1 (COM 2)
6. Serial Port 2 (COM 1)
7. Monitor
8. Modem
9. 4-Port Voice Board
(2 RJ-14 port model shown)
Figure 1-1: TVM-2000 Physical Connections
TVM-2000 Technical Reference Manual 11
Section 1: Express Install
Enabling Remote Maintenance (Optional)
Telekol recommends enabling the remote maintenance software that is shipped with your TVM-2000
unit. Follow the steps below to enable remote maintenance:
1. Refer to Figure 1-1 on page 11 to connect the modem or terminal.
2. Call the TVM from any touch-tone phone.
3. Press [*] at the TVM welcome message.
4. Enter [999], or [99] when asked for a mailbox number.
5. Enter [9876] (default) when asked for the access code.
6. Enter [9] when the Mailbox Owner’s Main Menu is listed.
7. From administrator’s Main Menu, enter [9].
8. Enter [1786] when asked for the default access code.
9. After the tone,
a. Select [841] for serial port if using a terminal or an external modem
b. Select [842] for internal modem.
10. Repeat steps 7 and 8 and press [9*] to activate the remote maintenance software.
11. Allow the TVM-2000 reset itself.
Configuring the Terminal (Optional)
If a terminal or terminal emulator from a laptop is being used, set the emulation to either VT-100 or
VT-102. Set the serial port for No parity, 8 data bits, 1 stop bit, and 19,200 baud.
Configuring the Modem (Optional)
Set the remote terminal to either VT-100 or VT-102 emulation. Dial the phone number of the line
connected to the TVM remote maintenance modem.
Connecting to Remote Maintenance (Optional)
After the connection has been established, press <Ctrl><A> four times (for null modem
connections only).
1. At the password prompt, enter JORDAN (default)
2. The TVM main menu will appear.
3. For security purposes, the system will automatically log off if no activity is detected after five
minutes. To re-access the system, press <CTRL><A> four times, and then enter the password
(for terminal only).
12 TVM-2000 Technical Reference Manual
Section 1: Express Install
Powering Up
The TVM-2000 will run the following diagnostic programs during power up to optimize and verify
its disks, data, and directories:
1. ScanDisk checks for disk errors and automatically repairs them.
2. MDXCHK analyzes the databases.
Several LEDs will light as the system is booting up, and after about 30-50 seconds, the system will
sound three “beeps” indicating it is ready to accept calls.
Quitting the TVM-2000
Should powering down the TVM-2000 voice mail server ever become necessary, press <CTRL><q>
at the main menu then once at the “C:\TM\PROD>” prompt, turn the power off.
Modifying Screen Parameters
There are two types of parameters in the TVM-2000 interface; some parameters require that a value
be typed in, the others require toggling between values. To type in a value, position the cursor on the
desired parameter, then press the [ENTER] key to access the field. Use the [BACKSPACE] key to
delete an existing value and enter a new one. When finished, press the [ENTER] key to exit edit
mode. To toggle between values, press the [ENTER] key repeatedly. Pressing the [ESC] key from
any screen will produce the previous screen. Whenever changes are made, a new screen will appear
requesting confirmation of the change. Entering [Y] will save the changes. Entering [N] will cancel
the changes.
TVM-2000 Technical Reference Manual 13
Section 1: Express Install
Main Menu
Your TVM-2000 voice mail software is loaded automatically whenever the TVM-2000 unit is
booted up. When the software has completely booted up, the TVM-2000 Main Menu screen will
appear. (If the optional Hospitality Module is installed, the Hospitality Main Menu screen will
appear instead.)
F
igure 1-2: TVM-2000 Main Menu
The Main Menu is divided into three sections: System Information, System Setup/Options and System
ctivity.
he System Information Window is at the top of the screen. It displays general system information
cluding the software version number, number of ports, and the maximum storage capacity
urchased (the storage capacity is the number of hours available for recording messages and
ber indicates that the port is processing a call.
The System Setup/Option ns
f nt screen. To
Tnd
each port. This allows revi
n
P at E
BAR] he
A
T
in
p
greetings). Inverse video surrounding a port num
s Window is in the middle of the screen. It describes the available optio
rom the curre choose a particular option, type in the first letter of the option name.
he System Activity Wi ow is at the bottom of the screen. It shows the activity associated with
ew of current system activities such as call progress, voice mail,
otification, etc.
ressing [SPACE BAR]
again will return t
the main menu will enlarge the System Activity screen, pressing [SPAC
screen to its original state.
14 TVM-2000 Technical Reference Manual
Section 1: Express Install
FIELD DESCRIPTION
[E]nter Security Code Allows access to the administrative functions. It is recommended that
only authorized dealers change this parameter. The default is Level 2.
[O]peration Sets the system-wide parameters, e.g. Date, Time, Operator Mailbox
ID, Business Hours and Holidays
[L]oad Switch Defaults Enables automatic default parameter settings for individual telephone
switches through the entry of a switch default code found in the Preset
Switch Default Table.
[C]onfiguration
Settings
Sets Voice Mail specific system configuration options.
[P]ort Specific Options Enables and configures parameters and functions for individual Voice
Mail ports or port groups, e.g., multi-tenant switch configurations.
[S]ingle Digit Screen Assigns and enables settings for the single digit Screen.
[M]ailbox Setup/Editing Activates, edits and deletes individual mailbox settings for all mailbox
types.
[R]eports Lists the available reports about the system and its mailboxes and
enables requests to be sent to printer or text file.
[A]dvanced Settings Details advanced settings for entire TVM-2000 system.
[U]tilities Lists available utilities, such as backup, restore, upgrade, and routine
maintenance.
TVM-2000 Technical Reference Manual 15
Section 1: Express Install
Loading Switch Defaults
Select a preset switch default that will integrate the TVM-2000 with your Private Branch Exchange
(PBX or “Switch”).
Figure 1-3: Load Switch Defaults Menu — To access from the Main Menu, press [L].
Use the Load Switch Defaults Menu to access the Load Switch Defaults screen. Select [L]oad Preset
Switch, and enter the Switch default number listed in the second to last column of the “Preset Switch
Settings Table”. (In cases where different switches share the same integration notes, you may have to
refer to the integration notes in order to find the correct switch default number.) Upon returning to
the Main Menu, you will notice that at the top of the System Setup/Options Window, the switch
name will have changed to the name of the switch selected.
The default switch settings are tailor-made to combine the TVM-2000 with each switch in the most
effective manner. Telekol recommends against changing any of the preset switch defaults.
Warning – Loading a switch default removes all Mailboxes and Settings.
TVM-2000 and Switch Integration
After loading the switch defaults using the switch number provided in the Preset Switch Defaults
Table, complete the integration as detailed in the Switch Integration Manual.
16 TVM-2000 Technical Reference Manual
Section 1: Express Install
System Greetings
System Greetings are the initial greetings callers hear when they reach the TVM-2000. System
Greetings are composed from the Welcome Message, Main Menu Part 1, Single Digit Menu, and
Main Menu Part 2. Each of these greetings can be customized, numbered, and programmed to play
on different days or at different times of the day. The TVM-2000 concatenates these greetings and
plays them to the caller as if they were a single greeting.
Typical System Greeting structures use a total of 6 greetings and arrange them depending on the day
and time the call comes into the system. The order in which the messages are played are configured
via the Operations screen.
Figu
re 1-4: Operations Screen — To access from the Main Menu, press [O].
TVM-2000 Technical Reference Manual 17
Section 1: Express Install
Example:
ABC Corporation wants to greet callers with 3 different greetings depending on the time of day.
During the day, callers will hear:
Welcome to ABC Corporation. If you know your party’s extension number, you may dial it at
any time. For a company directory, dial 411. For sales, press 1, for technical support press 2,
for fax on demand press 3. If you need further assistance, please press 0 or stay on the line
for the operator.
After hours, callers will hear:
Welcome to ABC Corporation, our hours of operation are from 8:30 AM to 7:30 PM. If you
know your party’s extension number, you may dial it at any time. For a company directory,
dial 411.
During lunch, callers will hear:
Welcome to ABC Corporation, from 12 p.m. to 1 p.m. we are closed for lunch. If you know
your party’s extension number, you may dial it at any time. For a company directory, dial
411. For emergency technical support, press 7.
In order to do this, the administrator would record and label 6 greetings as shown below:
1. “Welcome to ABC Corporation”
2. “Welcome to ABC Corporation, our hours of operation are from 8:30 a.m. to 7:30 p.m.”
3. “Welcome to ABC Corporation, from 12 p.m. to 1 p.m. we are closed for lunch.”
4. “If you know your party’s extension number, you may dial it at any time. For a company
directory, dial 411.”
5. “For sales, press 1; for technical support, press 2; for fax on demand, press 3.”
6. “If you need further assistance, please press 0 or stay on the line for the operator.”
The greetings could then be arranged as shown in the matrix in figure 1-4. The greeting for each
mode is the concatenated greetings in the column for that time of day. The TVM-2000 allows for
the same greeting number to be used during different times of the day thereby increasing
flexibility in rearranging and recording greetings.
Note: If only one greeting is recorded, the greeting number should be put in the “Main Menu
Part 1” row on the Operations screen.
Recording System Greetings (Telephone Interface)
Record your greetings from the TVM-2000’s Administrative menus. The administration mailbox
number is 99 or 999. (“Greeting Scripts” on page 154 can be used to plan your greetings before you
record them.)
To access the Administrative Options Menu, perform the following steps:
1. Call the TVM-2000 from any touch-tone phone.
2. Press [*] at the TVM-2000 welcome message.
3. Dial [9]+[9]+[9] (for 3 digit dialing plan) when asked for a mailbox number.
4. Enter [9]+[8]+[7]+[6] (default) when asked for the access code.
5. Enter [9] when the Mailbox Owners Main Menu is played.
After you access the administration side, the Administration Options Menu will play. Press [2], [3] to
access the Record System Greetings menu. Select option 8 if you are recording by number. After
recording, the TVM-2000 will offer you four options:
• To listen to your greeting, press [1]
• To save your greeting, press [2]
• To record your greeting again, press [3]
• To exit without saving, press [4]
18 TVM-2000 Technical Reference Manual
Section 1: Express Install
Using Pre-Recorded Greetings
Some dealers and customers prefer using professionally recorded greetings instead of recording
System Greetings through the telephone. If you wish to have your greetings professionally
recorded, first make sure that your vendor can digitize recordings into 8 bit, 8 kilohertz PCM mu-
law files. The files can then be labeled according to the numbers used in the matrix on the
operations screen (01.msg, 02.msg, etc.). Once the greetings are labeled, shut down the TVM-
2000 and place the files in the c:\tm\msg\ directory. The new greetings will be used once the
TVM-2000 is re-started.
Setting Operation Modes
The next step in setting up the initial system greetings is to tell the TVM-2000 when to play day,
night and special messages.
1. On the Operations screen, make sure the Day/Night Mode field is set to “Auto” (default).
2. From the Operations screen, access the Set Business Hours screen.
3. Use the Set Business Hours screen to configure Day, Night, and Special time ranges.
Figure 1-5: Set Business Hours Menu — To access from the Main Menu, press [O], «Set
Business Hours».
TVM-2000 Technical Reference Manual 19
Section 1: Express Install
Setting Up Operator (General Delivery) Mailboxes
The first mailboxes to set up are the Operator, or General Delivery mailboxes. These are the default
mailboxes used, for example, when the caller selects no options or the mode of operation dictates a
transfer to a general delivery mailbox, such as during holidays.
Before working on a mailbox, it must be created via the Mailbox/Setup Editing screen.
Set the mailbox number for Day or Night mode by entering the operator’s mailbox in the Day
General Delivery MB and the Night General Delivery MB fields on the Operations Screen.
Fax Detection
The TVM-2000 base unit includes the ability to detect Fax calls (CNG tones) and transfer them to a
fax machine. (For information on setting up the additional features included with the Optional Fax
Module, see “Fax Module” on page 52.)
1. From the Main Menu, select [M]ailbox Setup/Editing.
2. Select a MB to which Fax calls will be transferred.
3. Access the Mailbox Attributes screen.
4. Activate (put a “*” next to) the NoCallProgress field.
5. From the Main Menu, select [O]perations.
6. Enter the number of the fax mailbox in the Fax Mailbox field.
20 TVM-2000 Technical Reference Manual
Section 1: Express Install
Company Directory Options
The last step in your express setup is to specify your company directory options. The TVM-2000 can
be configured to allow callers to access a directory of telephone extensions through the Name Search
screen, and can be further configured to perform special functions if there is more than one person at
a company with the same first or last name.
Figure 1-6: Name Search Screen — To access from the Main Menu, press [C], «NameSearch».
The Company directory allows callers to find their party by name. There are five fields that control
the behavior of the Directory feature:
Disable Name Search Name Search screen
Toggles on or off (activating or deactivating) the Directory Option.
Hide Extension Number Name Search screen
When set to “No” (default), this parameter allows the TVM-2000 to reveal the extension number of
the called party to the caller, i.e., “You are being transferred to extension 111, John Smith.” When
set to “Yes”, the caller is simply put through to the called party without first learning the extension
number, i.e., “You are being transferred to John Smith.”
TVM-2000 Technical Reference Manual 21
Section 1: Express Install
List Names on Search Name Search screen
This parameter overrides the Operations screen’s Name Search Msg field and works in two separate
ways after more than one name in the Corporate Directory is identified as matching the caller’s
entry:
“Yes”: (default) After the caller is instructed to enter the first three letters of the name of the person
she/he is trying to reach, the TVM-2000 announces if the person you are trying to reach is <recorded
name>, press [1]. If the name identified is incorrect, the caller is asked to press [2]. If there is more
than one person with a last name that matches the caller’s entry, the TVM-2000 system then plays
the next person’s name, until no additional names are identified. At that point, the Voice Mail plays a
message that no match was found, and the caller is returned to the main menu to review the other
options.
“No”: The caller is instructed to enter the first three letters of the last name of the person she/he is
trying to reach. If more than one person is identified by the caller’s entry, the Voice Mail then asks
for the first three letters of the first name, and then the middle initial until no additional names are
identified. At that point, the Voice Mail plays a message that no match was found.
Follow the following steps to complete the setup of the Company Directory:
1. Enter the Configuration Settings screen by pressing [C] from the Main Menu.
2. Set the Directory MB field to the digits the caller needs to enter in order to access the directory.
By default this field is set to 002.
3. Enter the Operations screen by pressing [O] from the main menu.
4. Highlight the Name Search Msg field. This field controls the message that is played when the
caller reaches the directory.
5. Instruct each Mailbox Owner to enter his or her name in the corporate directory by following the
directions in the TVM-2000 User’s Guide.
Warning — Names will not show up in the name search unless they are entered and recorded.
Directory MB Configuration screen
This field determines the digits the caller needs to enter to access the company directory.
Name Search Msg Operations screen
This field controls the message that is played when the caller reaches the directory. This field may be
set as follows:
1. “General”: Prompts the caller to enter up to the first three letters of the first or last name of the
person they are trying to reach.
2. “First”: Prompts the caller to enter up to the first three letters of the first name of the person they
are trying to reach.
3. “Last”: Prompts the caller to enter up to the first three letters of the last name of the person they
are trying to reach.
22 TVM-2000 Technical Reference Manual
TVM-2000 Technical Reference Manual 23
24 TVM-2000 Technical Reference Manual
Section 2:
Mailbox Setup
The TVM-2000 uses three types of mailboxes: User Mailboxes, Audiotext Mailboxes, and Group
mailboxes. User Mailboxes are set up to serve as separate, private answering machines for each
company employee. Audiotext Mailboxes can be set up to play recorded announcements or
information to callers. Group mailboxes are used to route calls and messages to specific groups of
employees.
Setting Up User Mailboxes
Each preset switch default comes with a usable range of Mailbox numbers. Use “Mailbox
Owner/Attributes Information” on page 150 to assign each employee a mailbox. The mailbox
number can, but does not necessarily have to be, the same as the extension number. Once mailbox
and extension numbers have been assigned, follow the steps below to activate mailboxes for each
employee:
1. Enter the [M]ailbox Setup/Editing screen from the Main Menu.
Figure 2-1: Mailbox Menu — To access from the Main Menu, press [M].
TVM-2000 Technical Reference Manual 25
Section 2: Mailbox Setup
2. Enter the [E]dit Mailboxes screen, shown below:
Figure 2-2: Mailbox Editing Screen — To access from the Main Menu press [M], [E], mailbox
. Enter the employee’s extension number in the Extn: field at the top of the left column on the
5. Access the Names screen
6. Enter the employee’s last and first name in the Last Name and First Name fields, respectively.
Changing the rest of the fields on Mailbox Editing screen is optional. Which fields will require
changing depends primarily on the specific application you are setting up. Contact your Telekol
Authorized Dealer for details.
Assigning a Personal Operator for an Individual Mailbox
A personal operator can be assigned for any mailbox. To assign a personal operator to a mailbox:
1. From the Main Menu, press [M] for Mailbox Setup/Editing.
2. Press [E] to Edit Mailboxes.
3. Enter the number of the mailbox for which you want to assign a Personal Operator.
4. Access the Personal Operator screen from the Mailbox Editing screen
5. In the Personal Operator field, enter “Yes”.
6. In the Personal Operator MB field, enter the Personal Operator’s MB number.
TVM-2000 will not allow you to assign a non-active mailbox as a personal operator.
#, [ENTER].
3. Enter the mailbox number that you wish to edit.
4
screen.
26 TVM-2000 Technical Reference Manual
Section 2: Mailbox Setup
Setting up Hold Options for Each Mailbox
The Hold Options screen controls whether or not callers to a particular mailbox are allowed to hold
in queue.
The first caller on hold in queue is on hold in the switch. All other callers are held in the Voice
Mail.
To enable hold options for a particular mailbox, follow the steps below:
1. Type [M] from the Main Menu to enter the Mailbox Editing screen.
2. Type [E] from the Mailbox Editing screen.
3. Enter the number of the mailbox that will use Hold Options.
4. Access the «Mailbox Attr.» screen.
5. If there is a star to the left of NoCallProgress, deactivate it. You must have supervised transfers
enabled for hold options to work on this mailbox. Consult the Switch Integration Manual to
determine how to enable supervised transfers for your PBX.
6. Press [ESC] and then enter the «Hold Options» screen from the Mailbox Setup/Editing screen.
Figure 2-3: Hold Options Screen — To access from the Main Menu press [M], [E], mailbox #,
«Hold Options».
7. Set the Allow Hold field to “Yes.”
8. [ESC] out and save your changes.
TVM-2000 Technical Reference Manual 27
Section 2: Mailbox Setup
9. From the Main Screen, enter the Configuration screen by typing [C].
10. Enter «Hold Options».
Figure 2-4: System Hold Options Screen — To access from the Main Menu press [C], «Hold
Options».
FIELD DESCRIPTION
Max System Hold The maximum number of callers allowed to hold in the system queue
at the same time. Limited to the number of ports.
Hold Attempts Sets the number of times the TVM-2000 attempts to transfer the caller
to a busy extension before prompting the caller with an option to
continue holding.
Hold Secs. When using hold options, this field sets the length of time the system
waits before retrying a busy extension. Do not set higher than the
default value of 10.
11. In the phone switch, disable call forwarding on all stations which have hold options enabled in
order to prevent callers on hold from being forwarded to another extension.
For a complete explanation of all the fields listed on the Hold Options and Configuration screens, see
“System Hold Options Screen” on page 98 and “Configuration screen” on page 95.
Telekol ships “Hold Music” with every TVM-2000 unit. The Hold Music is stored in message
numbers 5000 through 5009.
28 TVM-2000 Technical Reference Manual
Section 2: Mailbox Setup
Activating Optional Mailbox Features
Notification Options
The TVM-2000 can be set up to notify mailbox owners of incoming calls and waiting messages
using a variety of options.
Beeper Notification Option
The Beeper Notification Option programs the TVM-2000 to beep Mailbox Owners whenever
messages are left for them. Follow the steps below to configure the Beeper Notification Option:
1. Enter the Configuration screen by pressing [C] from the Main Menu.
2. In the Beeper Seq field, enter the appropriate string of dialing codes. For a list of dialing codes,
see “Dialing Codes” on page 173.
3. From the Main Menu, enter the Mailbox Editing screen by pressing [M], [E].
4. Enter the number of the mailbox that will be given beeper notification.
5. Access the «FWD Options» screen.
6. Set the Outbd Fwd Ok field to “Yes”.
7. Set the Fwd field to “Beeper”.
8. Enter the phone number of the beeper in the Fwd Num field. Please note that this number
should be entered as it would be dialed. Do not include any digits required for an outside line by
the switch.
9. (Optional) At this point, the mailbox is configured to notify the mailbox owner on all messages.
To configure the mailbox to perform beeper notification on urgent messages only, enter the
«Mailbox Attr.» screen and activate (place a “*” next to) the Urgent OK field.
There are several fields that affect beeper notification and its behavior. Review each of the following
fields to ensure efficient processing:
[M]ailbox Setup/Editing screen
Beeper Seq.: The individual mailbox owner’s beeper number sequence. If it is blank, the value
entered in the Beeper Seq. field on the Configuration screen is used.
Play Capture: When set to “Yes,” Voice Mail will play the captured DTMFs as the message.
«Notifications»
Not. Del.: The number of minutes the Voice Mail waits before performing the beeper notification
procedure.
Num Notifys: The number of times the Voice Mail performs the beeper notification procedure if the
message is not retrieved.
Notify Mins: The amount of time the Voice Mail waits before initiating another beeper notification
procedure if the message is not retrieved.
«Mailbox Attr» screen
Capture Digits: When enabled, allows callers to enter the DTMFs that will appear as the number to
call in the beeper window.
Urgent Ok: When enabled, mailbox owners will only be notified of messages left in their mailbox
that are marked “Urgent”.
TVM-2000 Technical Reference Manual 29
Section 2: Mailbox Setup
[C]onfiguration screen
Notification Cycle: Global Parameter-Number of minutes the Voice Mail waits before performing
beeper notification, outbound message notification, call forwarding procedures, etc.
Beeper Seq.: Global Parameter-The default beeper number sequence.
Outbound Message Notification
When outbound message notification is enabled, the mailbox owner receives calls to the outside line
specified in the Fwd Num field. If the call connects, two methods of notification can occur. If “*4”
is the last part of the sequence string in the Outbound Dialing Seq., the call connects, the Voice Mail
hears the connection, and the recorded prompts instruct the mailbox owner how to retrieve the
message on the same call. If “*6” is the last part of the sequence, the call connects, the Voice Mail
notifies the mailbox owner that she/he has a message waiting, and hangs up.
1. Enter the Advanced Settings menu by pressing [A] from the Main Menu.
2. Enter the Switch Configuration screen by pressing [S] from the Advanced Settings menu.
3. In the Outbd Dialing Seq. field, enter the appropriate string of dialing codes. For a list of
Dialing Codes, see “Dialing Codes” on page 165.
4. Press [Esc] to go back to the Main Menu.
5. From the Main Menu, press [M] for Mailbox Setup/Editing.
6. Press [E] from the Mailbox Setup/Editing screen.
7. Enter the number of the mailbox that will be given Outbound Message notification functionality.
8. Access the «FWD Options» screen.
9. Set the Outbd Fwd Ok field to “Yes.”
10. Set the Fwd field to “Out-Msg Notif.”
11. Enter the phone number of the external location in the Fwd Num field. Please note that this
number should be entered as it would be dialed. Do not include any digits required for an outside
line by the switch.
12. (Optional) At this point, the mailbox is configured to notify the mailbox owner on all messages.
To configure the mailbox to perform out bound message notification on urgent messages only,
highlight «Mailbox Attr.» and press [ENTER].
13. (Optional) Highlight Urgent OK and press [ENTER] to activate this attribute.
30 TVM-2000 Technical Reference Manual
Section 2: Mailbox Setup
There are several options that affect outbound message notification and its behavior. Review each of
the following fields to ensure efficient processing:
«FWD Options» screen
Outbd Fwd Ok: When set to “Yes,” Voice Mail is enabled to deliver messages and transfer calls to
off-site telephone numbers and beepers.
Fwd: Indicates the type of forwarding enabled for this particular mailbox. It should be set to “Out-
Msg Notif”.
Fwd Num: The off-site telephone number to which the message notification is being sent.
«Notifications» screen
Not. Del.: The number of minutes the Voice Mail waits before performing the outbound message
notification procedure.
Num Notifys: The number of times the Voice Mail performs the outbound message notification
procedure if the message is not retrieved.
Notify Mins: The amount of time the Voice Mail waits before initiating another beeper notification
procedure if the message is not retrieved.
[M]ailbox Editing Screen
Play Capture: When set to “Yes,” Voice Mail will play the captured DTMFs as the message.
«Mailbox Attr»
Urgent Ok: When enabled, mailbox owners will only be notified of messages left in their mailbox
that are marked “Urgent”.
[C]onfiguration screen
Notification Cycle: A global parameter that sets the number of minutes the Voice Mail waits before
performing outbound message notification.
TVM-2000 Technical Reference Manual 31
Section 2: Mailbox Setup
Outbound “Follow-Me” (Call Forwarding)
Outbound Follow-Me allows the TVM-2000 to put an incoming call on hold, dial an outside line and
connect to a telephone off-site, verify the connection and connect the caller to that outside telephone.
To properly configure the TVM-2000 to initiate an out bound message notification session, the
Switch and CO line must support unsupervised trunk-to-trunk transfers (such as Centrex).
1. Enter the Advanced Settings screen by pressing [A] from the Main Menu.
2. Enter the Switch Configuration screen by pressing [S] from the Advanced Settings menu.
3. In the Outbd Follow-Me Seq. field, enter the appropriate string of dialing codes. For example,
the Outbd Follow-Me Sequence may look like: 9*1*9*4*3. The first 9 in this example is used to
secure a CO line. For a list of Dialing Codes, see “Dialing Codes” on page 165.
4. From the main menu, press [M] for Mailbox Setup/Editing.
5. Press [E] to access the Mailbox Editing Screen.
6. Enter the number of the mailbox that will be given Outbound Follow-me functionality.
7. Access the «FWD Options» screen
8. Set the Outbd Fwd Ok field to “Yes” by highlighting the field and pressing [ENTER].
9. Set the Fwd field to “Out-Follow.”
10. Enter the phone number of the external location in the Fwd Num field. This number should be
entered as it would be dialed. Do not include any digits required for an outside line by the
switch.
There are several options that affect Outbound Follow-Me and its behavior. Review each of the
following fields to ensure efficient processing:
«FWD Options» screen
Outbd Fwd Ok: When set to “Yes”, Voice Mail is enabled to deliver messages and transfer calls to
off-site telephone numbers and beepers.
Fwd: Indicates the type of forwarding enabled for this particular mailbox. It should be set to “Out-
Follow”.
Fwd Num: The sequence string matching the off-site telephone number to which the calls are being
transferred.
[S]witch Configuration screen
Outbd Follow-Me Seq: Sequence string matching the off-site telephone number to which the call is
to be transferred.
Outbd Port: Port assigned for automatic call forwarding, message, and beeper notification.
«Other» screen
Outbd Recall: Sequence string for retrieving a caller on hold in the Voice Mail when the outbound
call fails to connect.
Outbd Connect: Sequence string for connecting a caller on hold in the Voice Mail when the
outbound call connects.
32 TVM-2000 Technical Reference Manual
Section 2: Mailbox Setup
Call Recording and Call Screening
Call Recording is most effective when combined with Speakerphone Announce and Call Screening.
The caller dials the desired extension and is prompted to speak his/her name. When the incoming call
is picked up by the extension, the Voice Mail will prompt the called party with: “Call from (caller’s
name). To save a recording of this call, press [1]. To tentatively record this call, press [2]. To not
record this call, press the [#] key.” If [1] or [2] is selected, the TVM-2000 will record both sides of
the conversation.
Enabling Call Recording requires switches that support “Supervised Transfers”. Check the Switch
Integration Notes for each switch that doesn’t support Supervised Transfers for additional
instructions on enabling Call Recording.
1. From the Main Menu screen, press [M].
2. Type [E] from the [M]ailbox Setup/Editing menu.
3. Enter the number of the mailbox that will be used.
4. Highlight «Mailbox Attr» and press [ENTER].
5. Activate (put a “*” next to) the Speakerphone field.
6. Activate (put a “*” next to) the Call Screening field.
7. Activate (put a “*” next to) the Call Recording field.
There are several options that effect two-way call recording and its behavior. Review each of the
following fields to ensure efficient processing: Refer to your telephone switch manual for the
specific DTMFs to use for the following parameters.
• Conference Seq.: This field indicates the digits the system automatically dials to initiate a two-
way call recording session. If left blank (default), the Voice Mail interprets this to mean a flash-
hook.
• Drop Conf. Seq.: This field indicates the digits the system automatically dials to disconnect
from a two-way call recording session. The Voice Mail stops recording, e.g., due to reaching the
maximum number of seconds of silence, but the call progresses. The two parties continue the
conversation. If left blank (default), the Voice Mail hangs up.
• Disc./Conf Seq.: This field indicates the digits the system automatically dials to abandon all
parties in a two-way call recording session. If left blank (default), the Voice Mail hangs up.
• RSilCallRec: ([A]dvanced Settings, [A]dvanced Switch Configuration, [S]tandard Parameters)
This field indicates the maximum number of seconds of silence allowed before the Voice Mail
assumes the call is over and stops recording. This setting is especially important since silences in
conversation can be much longer than those during the leaving of a message.
TVM-2000 Technical Reference Manual 33
Section 2: Mailbox Setup
Group Mailboxes
Group Mailboxes are set up to allow several people to handle calls from a single mailbox. To set up
a group mailbox, follow the steps below:
1. Access an existing or create a new mailbox. For information on accessing or creating mailboxes,
see “Setting Up User Mailboxes” on page 25.
2. Access the «Mailbox Attr.» screen.
3. Activate (put a “*” next to) the Group field.
4. Press [Esc] to return to the Mailbox Editing screen.
5. Access the «Group Setup» screen, shown below. There are three fields on the Group Setup
screen that configure your group mailbox. The first, Type, controls the type of distribution of
calls or messages. The second, Call Distribution, controls how the calls or messages are
distributed to the group’s members. The third, Num Members, sets the number of members in
the group.
Figure 2-5: Group Setup Screen — To access from the Main Menu press [M], [E], mailbox #,
«Group Setup» for a mailbox with Groups enabled.
To access the Group Setup screen, the mailbox must first have “groups” enabled. The group field
is enabled via the «Mailbox Attr.» screen, which is also accessed through the mailbox editing
screen.
34 TVM-2000 Technical Reference Manual
Section 2: Mailbox Setup
Group Types
Broadcast Groups
Messages left in Broadcast Group mailboxes are sent (broadcast) to every member within the group.
When a member of the group listens to the message, the message remains in all other mailboxes in
the group.
1. From the Mailbox Editing screen, highlight «Group Setup» and press [ENTER].
2. Enter “Broadcast” in the Type field.
3. Change the Num Members field to reflect the number of members in the group. TVM-2000
systems have a maximum of 40 members per group.
4. Enter the group members in the corresponding fields.
Dispatch Groups
Messages left in a dispatch group mailbox are sent to every member within the group. Once a
member of the group listens to the message, the message is removed from all other mailboxes in the
group.
1. From the Mailbox Editing Screen, highlight «Group Setup» and press [ENTER].
2. Enter “Dispatch” in the Type field.
3. Change the Num Members field to reflect the number of members in the group.
4. Enter the group members in the corresponding fields. Enter the members in the order in which
you wish to have them notified of a caller.
Retrieval Groups
Retrieval Groups are used to retrieve messages from several mailboxes in one step. Accessing the
owner’s side of the mailbox will allow the listener to hear all messages left for all the members of the
group. While accessing messages from one mailbox, the mailbox owner can press the star (*) key to
go to the next mailbox in the group.
1. From the Mailbox Editing Screen highlight «Group Setup» and press [ENTER].
2. Enter “Retrieval” in the Type field.
3. Change the Num Members field to reflect the number of members in the group.
4. Enter the group members in the corresponding fields.
Automatic Call Distribution (ACD) Only Groups
ACD Only groups distribute calls to the members of its group. These mailboxes handle messages as
a non-Group mailbox would. This type of mailbox has Group Mailbox functionality only insofar as
the Call Distribution field specifies.
1. From the Mailbox Editing Screen, highlight «Group Setup» and press [ENTER].
2. Enter “ACD Only” in the Type field.
3. Select the type of Call Distribution. See Call Distribution Types below.
4. Change the Num Members field to reflect the number of members in the group.
5. Enter the Group members in the corresponding fields.
TVM-2000 Technical Reference Manual 35
Section 2: Mailbox Setup
Call Distribution Types
The Call Distribution field handles how group mailboxes distribute calls.
Top Down
Calls to group mailboxes with “Top Down” call distribution are distributed to the same extension in
the group in the same order. Each new call that comes in is routed to the same first extension each
time.
Uniform
Calls to group mailboxes with “Uniform” call distribution are distributed to group members in
sequential order. For each new call that comes in, the mailbox checks the last place to which it
transferred a call and begins hunting at the next Group Mailbox member.
Example: Top Down vs. Uniform
A mailbox group has members A, B, C, and D. If the group were set up as a “Top Down”
mailbox, incoming calls would always be first routed to mailbox A. If mailbox A was busy, the
call would be routed to B, then C, and finally D. The next incoming call would again be routed
first to extension A. If the group were set up as a “Uniform” mailbox, the first incoming call
routed to A. If mailbox A was busy, the call would be routed to B, then C, and finally D. The
NEXT incoming call would be routed to B. If B was busy, the call would be routed to C, D, and
finally A. The next incoming call would start off with C, etc.
Make sure NoCallProgress is NOT activated (there is no “*” next to NoCallProgress) if either Top
Down or Uniform groups are used.
None
Calls to ACD Only mailboxes with “None” selected route calls as any other non-Group mailbox
would.
36 TVM-2000 Technical Reference Manual
Section 2: Mailbox Setup
Setting Up Audiotext Mailboxes
Audiotext Mailboxes can be used as part of a fax on demand or ordering application, to provide
announcements to callers, or to present a series of options for routing incoming calls.
Example:
ABC Corporation wishes to have callers who enter “200” to be routed to a menu of options. The
menu will say, “For widget sales, press 1. For computer sales, press 2. For software sales, press
3.” The call will then be routed to the appropriate extension based upon what the caller chooses. If
the caller presses 1, she/he will be transferred to extension 110. If the caller presses 2, she/he will
be transferred to extension 111. If the caller presses 3, she/ he will be transferred to extension 112.
1. From the Main Menu, enter the Mailbox Setup/Editing screen by pressing [M].
2. Edit a new mailbox by entering [E] from the Mailbox Setup/Editing screen.
3. Enter the number of the mailbox that will be configured as the menu or audiotext mailbox. Using
the above application example, enter 200.
4. Move the highlight to «Audiotext» and press [ENTER]. The screen will display a message
stating that this process is irreversible and will remove all messages from this mailbox. Press [Y]
and then [ENTER].
5. The Audiotext screen will be displayed as shown below:
F
[Y].
igure 2-6: Audiotext Screen — To access from the Main Menu press [M], [E], «Audiotext»,
6. Enter the mailbox which callers will be transferred to when they press “1” in the ‘1’ MB field.
Using the application example, enter 110 in this field.
7. Repeat step 6 for any remaining digits. In our application example, enter 111 in the ‘2’ MB field
and 112 in the ‘3’ MB field.
8. Record the greeting for this Audiotext Box by calling into the TVM-2000 System. When the
welcome greeting plays, press [*] + [Mailbox Number]. Enter the mailbox’s access code when
prompted. The default access code is 9876. The system will immediately prompt for the
recording of a new greeting.
TVM-2000 Technical Reference Manual 37
Section 2: Mailbox Setup
An Audiotext mailbox co
limit on the number of Au
uld lead to another Audiotext Box or to a regular extension. There is no
diotext levels in the system. Plan your Audiotext trees before
unctionality to a mailbox, ensure that the mailbox is empty. The warning
whether or not there are any messages and faxes outstanding.
implementing them.
Before assigning audiotext f
dialog will appear
38 TVM-2000 Technical Reference Manual
Section 2: Mailbox Setup
Setting Up Q&A Mailboxes
The Question and Answer Audiotext mailbox allows the TVM-2000 to gather and process
information automatically.
Example:
An advertising company wishes to automate the process of the placement of magazine ads. The
questions that need to be answered are as follows:
1. Name & billing address of the company
2. Telephone number
3. Size of the ad
4. Number of publications to run the ad
5. Credit Card Type
6. Credit card number & expiration date
After the information is recorded and stored in the specified Q&A Mailbox, the advertising firm
wants the TVM-2000 to say, “Thank you for you order. If we experience any difficulties while
processing your order, we will contact you immediately. Please submit all relevant artwork to
ABC Advertising 1234 Main Street, Anytown, Massachusetts 01234.”
1. From the Main Menu, enter the Mailbox Editing screen by pressing [M].
2. Type [E] from the Mailbox Setup/Editing screen.
3. Enter the number of the mailbox that will be configured as the first question.
4. Move the highlight to «Audiotext» and press [ENTER].
5. Activate (put a “*” next to) the Record Response field.
6. Enter the number of the second question in the Next Mailbox field.
7. Enter the number of the mailbox in which all answers will be stored in the Store in MB field.
8. If the answer to this question is required, enter “1” in the Required field. If the answer is not
required, enter a “0” in the Required field.
9. Repeat steps 1 through 8 for the other questions.
10. For the “Thank you for your order...” follow steps 1 through 9 and then activate (put a “*” next
to) the Hang Up When Played field.
11. Record all of the questions by performing the following steps:
a. Call into the TVM-2000 and press [*]+[Mailbox Number].
b. When prompted, enter the access code. The default access code is 9876.
c. Follow the prompts to record each question.
TVM-2000 Technical Reference Manual 39
40 TVM-2000 Technical Reference Manual
Section 3:
Using TVM-2000 Features
Enabling Announcement Only
Announcement Only mailboxes are used to play informational messages. After playing the
information, callers are routed back to the Main Menu Part 1.
1. From the Main Screen, enter the Mailbox Setup/Editing screen by typing [M].
2. Type [E] from the Mailbox Setup/Editing screen.
3. Enter the number of the mailbox that will be used.
4. Set the Extension field to “None”.
5. Set the Max Msgs field to “0”
6. Record the personal greeting for this mailbox as any other mailbox greeting.
Note — You can dial an extension from an Announcement Only mailbox.
Fax On Demand Setup
.
ust
e TVM-2000 system and left like a message in the correctly identified Audiotext
i
ess the system administrator’s side.
t
10. ey have
mplish this, return to the «Audiotext» menu and activate the FB
field.
Fax On Demand can be configured to allow callers to request faxes be sent to them automatically
Fax On Demand works in conjunction with Audiotext. To make faxes available to callers, they m
e faxed into thb
ma lbox.
1. From the main menu, enter the Mailbox Setup/Editing screen by pressing [M].
2. Type [E] from the Mailbox Setup/Editing screen.
3. Enter the number of the mailbox that will be used. Press [ENTER].
4. Highlight «Audiotext» and press [ENTER].
5. Activate (place a “*” next to) the FaxBack field.
6. Assign document numbers to the individual documents.
achine and acc7. Dial into your TVM-2000 from a local fax m
8. At the administrator side dial [9]+[0]. The TVM-2000 will prompt you to enter the document
number, ask you to confirm the number, then ask you to push the start button on your fax
machine. The voice mail will confirm the fax transmission and ask if you would like to add
additional documents. The document numbers are recorded in the ‘MB’ field on the Audiotext
Screen. Repeat until all documents have been entered.
9. If you want access to more than ten documents, you must organize your documents via audiotex
trees.
The audiotext trees can be organized in such a way to send callers back one menu after th
selected a document. To acco
One Selection
TVM-2000 Technical Reference Manual 41
Section 3: Using TVM-2000 Features
To Set Up an Audiotext Mailbox
Audiotext Mailboxes play a series of options for routing incoming calls.
F
«
1 Mailbox Setup/Editing screen by pressing [M].
2.
3sing
4
5.
6
7
8 e mailbox that callers will reach when they press ‘1’ in the ‘1’ MB field.
9
1
ox Number]. Enter the mailbox’s access code when
igure 3-1: Audiotext Screen — To access from the Main Menu, press [M], [E], mailbox #,
Audiotext».
. From the Main Menu, enter the
Edit a new mailbox by entering [E] from the Mailbox Setup/Editing screen.
. Enter the number of the mailbox that will be configured as the menu or audiotext mailbox. U
the above application example, enter 200.
. Enter the mailbox number that will be configured as the Menu or audiotext mailbox.
If the mailbox is not active, press [ENTER].
. The screen will display a message stating that this process is irreversible and will remove all
messages from this mailbox. Press [Y] and then [ENTER].
. Access the «Audiotext» screen.
. Enter the number of th
Using the application example, enter 110 in this field.
. Repeat step 8 for any remaining digits. In our application example, enter 111 in the ‘2’ MB field
and 112 in the ‘3’ MB field.
0. Record the greeting for this Audiotext Screen by calling into the TVM-2000 System. When the
welcome greeting plays, press [*] + [Mailb
prompted. The default access code is 9876. The system will immediately prompt for the
recording of a new greeting.
Example:
ABC Corporation wishes to have callers routed to a menu of options when the caller enters 200
for the sales department. The menu will say, “For widget sales, press 1. For computer sales, press
2. For software sales, press 3.” The call will then be routed to the appropriate extension based
upon what he/she chooses. If the caller presses 1, they will be transferred to extension 110. If the
caller presses 2, they will be transferred to extension 111. If the caller presses, 3, they will be
transferred to extension 112.
42 TVM-2000 Technical Reference Manual
Section 3: Using TVM-2000 Features
How An Audiotext Tree Works
Audiotext mailboxes enable a caller to quickly reach a more specific subset of mailboxes after each
menu.
Example:
A mortgage company programs the TVM-2000 to offer callers a set of single digit options after
playing the welcome message.
MAIN MENU: “Dial [1] for first and second mortgages rates. Dial [2] for answers to frequently
asked questions about mortgages. Dial [3] to apply for a new mortgage or to refinance your
cu nts and rrent mortgage. Dial [4] for existing account information. Dial [5] for delinquent accou
foreclosure abatement programs. Dial [0] or stay on the line to speak to a Customer Service
Representative.”
Option One is an Audiotext box that plays the following prompt after the announcement regarding
today’s rates:
MENU 1-1: “Dial [1] for answers to frequently asked questions on qualifying for mortgages. Dial
[2] to apply for a new mortgage or to refinance your current mortgage. Dial [0] or stay on the line
to speak to a Customer Service Representative.”
Option Two is another Audiotext box that plays the following options:
MENU 1-2: “For answers to questions on how to improve a bad credit record before applying for
a mortgage, dial [1]. For answers to questions on how the mortgage application and closing
process works, dial [2]. For answers to questions on how to pre-qualify for a mortgage, dial [3].
To learn about the types of mortgages available through us, dial [4]. To speak to a Customer
Service Representative, dial [0].”
Option Three is an ACD Group mailbox that consists of residential loan officers. The system
hunts through the extensions until an open extension is available. The caller is put in a holding
queue. The caller is given the option to hold or leave a message by pressing [1] at any time.
Option Four is a Q & A mailbox that asks the customer to provide account information prior to
sending the call through to another ACD group consisting of customer service representatives.
The caller is put in a holding queue. The caller is given the option to hold or leave a message by
pressing [1] at any time.
Option Five is another Q & A mailbox that asks the customer to provide account information, and
perhaps case numbers, prior to sending the call through to another ACD group consisting of
collection specialists. The caller is put in a holding queue. The caller in given the option to hold or
leave a message by pressing [1] at any time.
To set up audiotext mailboxes, See “ Setting Up Audiotext Mailboxes” on page 37. To set up Q&A
mailboxes, See “Setting Up Q&A Mailboxes” on page 39.
TVM-2000 Technical Reference Manual 43
Section 3: Using TVM-2000 Features
Enabling Message Forwarding
The Message Forwarding feature allows the administrator to specify an alternate mailbox to send
messages to if the mailbox owner does not retrieve messages within a specified time range.
1. From the Main Screen, enter the Mailbox Setup/Editing screen by typing [M].
screen.
Set the number of days to wait before forwarding a new message in the Msg Fwd Days Field.
2. Type [E] from the Mailbox Setup/Editing
3. Enter the number of the mailbox that will be used.
4. Enter the number of the mailbox to which messages should be forwarded in the Msg Fwd To
field.
5.
(Marking this field “0” causes the TVM-2000 to forward this message immediately.)
. Record the personal greeting for this mailbox as you would any other mailbox greeting. 6
44 TVM-2000 Technical Reference Manual
Section 3: Using TVM-2000 Features
Enabling Multi-Tenant Applications
g allows two companies to share the same telephone switch and TVM-2000 system,
ithout sacrificing any of the features available to single company users. Enabling Multi-tenanting
Specific Options.
sin pecific Options involves assigning unique identifiers for each voice mail port. This is
Multi-tenantin
w
can be done either by using Line ID Mapping or Port
Using Port Specific Options
g Port SU
done via the Port Specific Options screen, shown below:
Figure 3-2: Port Specific Options Screen — To access from the Main Menu, press [P].
2.
3. ue identifier.
4.
1. c Ac ess the [P]ort Specific Options screen.
Assign a unique identifier for each port.
Call into each port and record a separate greeting message for each uniq
up Operator Mailboxes for Multi-tenant applications.See the instructions below on setting
TVM-2000 Technical Reference Manual 45
Section 3: Using TVM-2000 Features
Using Line ID Mapping
Using Line ID Mapping requires telephone switches capable of sending In-band Trunk ID
information
ss [A]dvanced, then [L]ine ID Mapping to get to the Line ID Mapping
Screen.
To enable Line ID Mapping, follow the steps below:
1. From the Main Menu, pre
Figure 3-3: Line ID Mapping Screen — To access from the Main Menu, press [A], [L].
ailbox; [*][999].
c. Enter the administration area and Record Greetings section; [9][3]
d. Record the desired greeting(s).
4. Set up the operator DAY and NIGHT general delivery mailboxes for each company:
Telekol recommends against using night and day general delivery mailbox numbers of 0. If,
for some reason, it is necessary to use a general delivery mailbox number of 0, please refer to
“Setting Up Multi-tenant and Multilingual Operator (General Delivery) Mailboxes” below for
a listing of warnings and special instructions that go along with configuring your multi-tenant
system in this manner.
a. Access the [O]peration screen from the main menu.
b. Check the day general delivery mailbox number for Company ABC. The number shown plus
the company ID# in the Line ID mapping section will be the operator mailbox (during the
ay) for Company ABC. Example: If the day general delivery mailbox for Company ABC is
200 and the ID# is 3, then the operator mailbox (during the day) would be 203. Note:
Companies with a line ID# of “1” are an exception to this rule. If the line ID# is “1”, the
operator mailbox number is the same as the day general delivery mailbox number.
2. Enter the beginning and ending Trunk ID number for each company.
3. Record the main greetings (repeat for each company):
a. Call in one trunk for Company ABC.
b. Access the administrator m
46 TVM-2000 Technical Reference Manual
Section 3: Using TVM-2000 Features
Setting Up Multi-tenant & Multilingual Operator (General Delivery)
Mailboxes
r
e
e
field plus the ID number.
d.
4. The
When a call comes into the multi-tenant or multilingual system, the operator mailbox number is
calculated according to the tenant number or language number. Tenant number or language number
referred to as “ID” below. is
fo e “Operator by ID” (if configuring Multi-tenant) oBe re beginning this procedure, make sur
“Operator by Language” (if configuring multilingual) on the [A]dvanced, [M]ore screen is set to
“Y s”.
The operator mailbox number for each incoming call should calculated according to the following
rul s:
1. If a tenant or language has an ID of 1, the Operator (General Delivery) mailbox number is the
number entered in the Day or Night General Delivery MB field.
2. For all other ID’s, the Operator (General Delivery) mailbox number is the number entered in the
Day or Night General Delivery MB
Example 1:
A Four-port system is configured for four tenants. The “Multi-tenant by port” application is use
The Port unique identifiers are “1” for port 1, “1” for port 2, “2” for port 3, and “2” for port
Day General Delivery MB is 100 and the Night General Delivery MB is 300.
PORT ID DAY OPERATOR NIGHT OPERATOR
1 1 100 300
2 1 100 300
3 2 102 302
4 2 102 302
The TVM-2000 will hang up on the callers who are routed to Operator (General Delivery)
Mailboxes that do not exist. (The nonexistent operator mailbox is printed in the system activity
window and in the log file.)
TVM-2000 Technical Reference Manual 47
Section 3: Using TVM-2000 Features
Creating Call Screening within the Voice Mail
are
of the switch. This approach does not work
ith all switches. To check whether or not TVM-2000 can emulate call screening with a particular
1.
2.
Hold fields. These fields must have values entered for Call
Screening to work properly.
x
nce these parameters are enabled/have values set, the Voice Mail systems first refers to the switch
r
00 asks the
ceiver if she/he wants to take a call from [caller’s recorded name>, prompting to press [1] to
This feature enables switches that do not support Call Screening to use the TVM-2000’s hardw
and software to set up Call Screening without the help
w
switch, see “Loading Switch Defaults” on page 16.
Access the [M]ore Switch Configuration Menu by pressing [A], [M] from the Main Menu.
Enter “Yes” in the Alt. Spkrphn field.
3. Refer to the reference manual that came with the switch to determine the specific digits to enter
in Put on Hold and Pick up
4. For each individual mailbox, activate (put a “*” next to) the Speakerphone field in the «Mailbo
Attr.» screen.
O
for Call Screening, and upon not finding it at the switch level, returns to the Voice Mail system,
accessing the Alt. Spkrphn settings.
The caller dials the mailbox owner’s extension, and the TVM-2000 asks the caller to speak his or he
name. The TVM-2000 then dials the extension number. If the call connects, the TVM-20
re
accept. The receiver hangs up the phone, and the TVM-2000 releases the caller back to the
extension. Hanging up without pressing [1] returns the call to Voice Mail message prompts.
48 TVM-2000 Technical Reference Manual
Section 3: Using TVM-2000 Features
Creating Paging within the Voice Mail
Many of the switches that do not have the “Meet-Me Page” feature can still use TVM-2000’s
hardware and software to offer paging functionality.
1. In the [M]ore Switch Configuration Menu, change the Alt. Page Parameter to “Yes.”
2. Refer to the switch’s Integration Note (See the Switch Integration Manual ) and the reference
manual that came with the switch to determine the specific digits to enter in Put on Hold and
Pick up Hold fields. These fields must have values entered in order for Paging to work.
3. For each individual mailbox, activate (put a “*” next to) the Page Ok or Page Always field in
the «Mailbox Attr.» screen.
Once these parameters are enabled/have values set, the Voice Mail system first refers to the switch
for Paging, and upon not finding it at the switch level, returns to the Voice Mail system, accessing
the Alt. Page settings.
To use this method for paging with Page Ok enabled, the caller dials the mailbox owner’s extension,
and fails to connect (no answer). The Voice Mail offers the caller the option of entering [3] to page.
Upon confirmation from the caller, the Voice Mail dials the paging sequence. The Voice Mail then
plays the mailbox owner’s pre-recorded name or extension number over the public address system,
announcing that the extension has a call, and that it is being transferred to an extension.
When Page Always is enabled, the caller does not get a series of prompts with paging as one of the
options. Instead, the caller is put on hold and the Voice Mail immediately dials the paging sequence.
TVM-2000 Technical Reference Manual 49
50 TVM-2000 Technical Reference Manual
Section 4:
Optio
PMS Module automatically administers TVM-2000 mailboxes by integrating with existing
lingual Software Module allows callers to the TVM-2000 to choose from a variety of
s.
T 00 is also ava ith
d ches using SMD
nal Equipment Installation & Configuration
The TVM-2000 can be customized with a variety of optional features.
The Fax Module allows the TVM-2000 to become a complete fax-processing platform. Each
mailbox owner can receive, view, print or delete faxes through their existing voice mailbox or
through a separate fax mailbox. Fax mail can be sent to any fax machine for printing at any time of
the day. The Fax Module can also be used to print to any printer connected to the computer. The Fax
odule also allows voice mail messages to be attached to faxes. M
The Hospitality Module can be used by administrators in the Hotel/Motel industry to create guest
mailboxes, wake up calls, and a host of other features.
The
Property Management Systems.
The Multi
language
he TVM-20 ilable with an SMDI Module that allows the TVM-2000 to integrate w
igital swit I. See your Telekol Authorized Dealer for details.
TVM-2000 Technical Reference Manual 51
Section 4: Optional Equipment Installation & Configuration
Fax Module
The optional Fax Module allows each mailbox owner to receive, print and delete faxes through their
existing voice mailbox or through separate fax mailboxes. Fax mail can be sent to any fax machine
or local printers. The TVM-2000 system handles fax mail an
d voice mail in the same fashion. The
ax Module also allows voice mail messages to be attached to faxes.
de to
xisting voice mail products from Telekol. If purchased as an Upgrade, the Fax module is delivered
n 3.5" diskette along with Upgrade instructions. Upgrading existing systems to include the Fax
Module requires that the existing system first be upgraded to TVM-2000 Version 3.7.
Configuring the Fax Module
Configuration of the Fax Module requires setting up the extension numbers to which fax ports are
connected.
F
The Fax Module can be ordered pre-installed with new TVM-2000 units, or added as an upgra
e
o
Figure 4-1: Fax Configuration Screen — To access from the Main Menu, press [C], «Fax
Config».
FIELD DESCRIPTION
Fax Port # Indicates the extension number dedicated to that particular fax port.
Fax ID Text ID to print at the top of the pages sent.
TTI Skip When the fax document is originally entered into the TVM-2000
mailbox, the Fax ID header is included. This enabling just the new one
to appear when the document is faxed from the system.
Fax Dial String Indicates default string sequence for faxing documents.
Cover Doc # Multiple cover pages can be assigned numbers and then a default cover
page can be established in this field.
Max. Docs Allowed Indicates the maximum number of documents that can be attached to a
single fax.
Call back If set to No, does not call phones back to fax. When set to Yes, the
caller is prompted to enter the receiving fax number and hang up. The
TVM-2000 then calls the entered fax number and faxes the requested
documents.
52 TVM-2000 Technical Reference Manual
Section 4: Optional Equipment Installation & Configuration
Overflow to Fax Mailbox
The TVM-2000’s Overflow to Fax Mailbox feature allows faxes to be stored in a mailbox when the
oose the [M]ailbox Setup/Editing option.
enter the extension number to which the fax is connected in the
Ext: field.
5. Access the «Mailbox Attr .» screen.
6. Select the NoCallProgress field and make sure there is no asterisk (*) next to it. If there is, press
[ENTER] to remove it.
7. Activate (put a “*” next to) the FaxOnly field.
local fax machine is busy or down for maintenance. To configure the Overflow to Fax Mailbox
feature, follow the steps below:
1. From the Main Menu ch
2. Access the [E]dit Mailboxes screen.
u have assigned to the Fax Mailbox. 3. Enter the mailbox number yo
4. In the Mailbox Editing Screen
TVM-2000 Technical Reference Manual 53
Section 4: Optional Equipment Installation & Configuration
SMDI Integra
I switch with the TVM-2000.
SMDI enabled TVM-2000 systems can only have ONE fax port. This section is common to all
SMDI integrations. For switch-specific SMDI notes refer to the Switch Integration Manual.
tions
The Digital Options submenu and screens allow the TVM-2000 to integrate with PBXs that have the
capability of sending integration to the Voice Mail via out of band serial connections. Follow the
steps below to set up an SMD
the switch’s serial feed to Serial Port #2 on the back of the SMDI enabled TVM-2000
Figure 4-2: SMDI integration with the TVM-2000 Voice Mail server
. Attach 1
unit. (See “Connecting to the Telephone System” on page 11).
2. Plug the switch into the available voice mail ports on the back of the TVM-2000 unit.
. Load the switch default listed in the Switch Integration Manual for your SMDI switch. 3
54 TVM-2000 Technical Reference Manual
Section 4: Optional Equipment Installation & Configuration
4. Access the General Configuration screen.
Figure 4-3: General Conf
our SMDI switch.
ig Screen — To access from the Main Menu, press [A], [M], «Digital
Options», «General Config»
5. Set COM Port to “2”.
. Match the Baud Rate, Data Bits, Parity, and Stop Bits settings to those on y6
7. Reboot the TVM-2000 unit.
TVM-2000 Technical Reference Manual 55
Section 4: Optional Equipment Installation & Configuration
Advanced SMDI Setup
The screens listed in the Advanced setup sections contain values that are automatically loaded with
the SMDI switch defaults. Most of these fields should not r
equire changes during normal setup and
peration. Before changing any of the fields listed in the steps below, contact Telekol Technical
Support at 1-800-797-0123.
o
Figure 4-4: Digital Options screen — To access from the Main Menu, enter [A], [M], «Digital
Options»
The TVM-2000 receives information from SMDI capable switches for each incoming call and
continuously scans the serial port for call information such as disconnect signals and dialed digits.
FIELD DESCRIPTION
Call Analysis Rules Accesses the Call Analysis screen.
Other Rules Accesses the Other Rules screen
Voice Mail Port IDs Accesses the Voice Mail Port IDs screen
Serial Port Config Accesses the Serial Port Config Screen
Beginning Marks Accesses the Beginning Marks Screen
Ending Marks Accesses the Ending Marks Screen
General Config Accesses the General Config Screen
56 TVM-2000 Technical Reference Manual
Section 4: Optional Equipment Installation & Configuration
Processing Rules in SMDI
or
des, depending on the setting for the Hex System for Rules field on the General
onfiguration screen (See “General Config Screen” on page 55.)
Each rule is a logical representation of a string of characters that the VM receives from the PBX. All
variable characters such as calling extension number or trunk number, should be substituted with
special ‘%$’ sequences, where:
The TVM-2000 is able to interpret serial rules specified in two kinds of formats, as ASCII codes
as Hexadecimal co
C
VARIABLE DESCRIPTION
%F Forwarding from extension number
%E Calling extension number
%G Calling trunk group
%T Calling trunk number
%D Calling DID port
%A Caller ID
%V Voice Mail ID of port that the incoming call information is for
%X Unused or insignificant number
%I Dialed digits (may include ‘*’ and ‘#’)
%Q Extension number ML operation is being performed for
? Any character
* Any number of any characters
For example, if the PBX sends the sequence ‘02,EVVV,EXXX,EYYY’ when an internal call is
Int.» rules should look like ‘02,E%V,E%E,E%F’.
each field needs to be specified. This can be done
i ys: Throug tween
the “%” and variable. (%2F would denote a Forwarding Extension number that was two digits.)
forwarded upon busy condition from extension YYY to VM ID of VVV and the original caller is
XXX, one of the «Fwd Busy
If rules are not delineated by commas, the width of
n one of two wa h the “Extension Number Length” field or by adding the width be
Example:
A rule is set as “8543%F”.
If “Hex System for Rules ions ” is set to “No”, then all of the rules entered in the SMDI configurat
screen are taken as ASCII al) of codes. Thus the TVM-2000 will look for the ASCII values (decim
8543 (in other words, “56 52 51 50” coming through the serial port.
If “Hex System for Rules ” is set to “Yes”, then all of the rules entered in the SMDI configurations
screen are taken as Hexadecimal codes. Thus, the TVM-2000 will look for the Hexadecimal code
(Hex 85 and Hex 43 or 0x85 and 0x43) coming through the serial port.
Sequences sent FROM th y the e TVM-2000 to the PBX (Outgoing Rules) are not affected b
setting in the “Hex System for Rules” field. If Outgoing Rules are not ASCII sequences, they
should be proceeded by a “^” and should be three digits long. In other words, to send the decimal
number 45 to the switch, 0 should send the sequence “^045”. the TVM-200
If the TVM-2000 uses a sequence of characters to determine the beginning and ending of all
incoming sequences, thes Marks screen. (See e should be configured in the Beginning and Ending
“Beginning Marks Screen” on page 62).
TVM-2000 Technical Reference Manual 57
Section 4: Optional Equipment Installation & Configuration
Call Analysis Rules screen
The Call Analysis Rules screen allows the administrator to configure how the TVM-2000 handles
information received about incoming calls from the PBX.
Figure 4-5: Call Analysis Rules Screen — To access from the Main Menu, press [A], [M],
«Digital Options», «Call Analysis Rules».
The sets of rules that each submenu represents is explained below:
SCREEN DESCRIPTION
«Fwd Int.» Internal Call Forwarded to VM on All Calls or unknown condition
«Fwd Busy Int.» Internal call forwarded to VM on busy condition
«Fwd NA Int.» Internal call forwarded to VM on No Answer condition
«Recall Int.» Internal unanswered call recalls to transferring VM port
«Fwd Ext.» External call forwarded to VM on All Calls or unknown condition
«Fwd Busy Ext.» External call forwarded to VM on busy condition
«Fwd NA Ext.» External call forwarded to VM on No Answer condition
«Recall Ext.» External unanswered call recalls to transferring VM port
«Direct Int.» Direct internal call to VM port
«Direct Ext.» Direct external call to VM port
«Transfer Int.» Internal call transferred to VM
«Transfer Ext.» External call transferred to VM
«ML Callback» Call to VM by pressing ‘Message’ (‘Msg’) button on digital keysets
58 TVM-2000 Technical Reference Manual
Section 4: Optional Equipment Installation & Configuration
Other Rules Screen
The Other Rules screen serves the same function as the Call Analysis Rules screen does for the
Analog switches.
Figure 4-6: Other Rules Screen — To access from the Main Menu, press [A], [M], «Digital
Options», «Other Rules».
SCREEN DESCRIPTION
«Dialed Digit» Digits dialed on a digital set that doesn’t provide in-bound DTMF
signaling.
«Disconnect» Sequence sent to Voice Mail upon caller being connected to VM port
has hung up.
«Who am I» Information about the extension number the VM port is connected to.
«MWL Success» ML operation success acknowledgment sequences.
«MWL Fail» ML operation failure acknowledgment sequences.
«Supervised Busy
Station»
Sequence: “Voice Mail tried to call Station, but Station was busy”.
«Supervised Ringing
Station»
Sequence: “Voice Mail has called Station which is ringing”.
«Supervised
Error/Illegal»
Sequence: “Voice Mail did an operation which resulted in error signal”.
«Supervised FWD To/
Ringing»
Sequence: “Voice Mail has called Station (A), but has been forwarded
to Station (B), which is ringing”.
«Dial Tone» Sequence: “Voice Mail is off-hook and receiving dial tone”.
«Dialing Operation» Voice Mail is receiving this sequence during any dialing operation.
«Supervised DND
Station»
Sequence: “Voice Mail tried to call Station, but Station has Do-Not-
Disturb set.”
«Station answered» Sequence: “Station is talking/interacting with Voice Mail”.
«MWL Refresh
Request»
Sends request to VM to turn on all MSG lights that should be on. The
VM turns on the lights at the next notification cycle.
TVM-2000 Technical Reference Manual 59
Section 4: Optional Equipment Installation & Configuration
Voice Mail Port IDs Screen
ail
The Voice Mail Port IDs screen allows configuration of each Port ID. On this screen, the Voice M
ID is the port for the incoming call information. The ID is usually the same as the extension number.
Figure 4-7: Voice Mail Port ID screen — To access from the Main Menu, press [A], [M],
«Digital Options», «Voice Mail Port ID».
FIELD DESCRIPTION
Automatic Port ID
Setup
If set to “Yes”, allows the automatic recognition of the VM extension.
The process of automatic VM extension configuration will start if the
Port ID request sequence is a non-blank string and at least one of the
Voice Mail IDs is not specified.
Port ID Request
Sequence
Allows the system administrator to enter the sequence of digits that the
VM port has to dial in order to receive its extension number. String may
contain Control Codes.
If automatic VM extension configuration is not supported by the PBX or if it fails, the system
administrator must specify the extension for each existing VM port in items 1: through 24:
respectively. If your system has less than 24 ports (as in the example above), menu items for non-
existing VM ports will not appear.
60 TVM-2000 Technical Reference Manual
Section 4: Optional Equipment Installation & Configuration
Serial Port Configuration Screen
h as
’s
e effect.
The Serial Port Configuration screen allows the system administrator to match parameters suc
COM port number, baud rate, parity, and numbers of stop and data bits with their respective PBX
settings. Whenever any of these parameters are changed, the TVM-2000 offers to reboot itself in
order for these changes to tak
Figure 4-8: Serial Port Configuration Screen — To access from the Main Menu, press [A], [M]
«Digital Options», «Serial Po
,
rt Config».
TVM-2000 Technical Reference Manual 61
Section 4: Optional Equipment Installation & Configuration
Beginn
he Beginning Marks
ing Marks Screen
screen allows the system administrator to enter one to sixteen strings that
ning of the meaningful sequence of characters in the serial stream. If a character
T
represent the begin
in the beginning mark has an ASCII code less than 32 (20H) it can be substituted by the ‘^’ character
followed by its ASCII code, specified right away, or in a combination of formats. The characters ‘^^’
represent the ‘^’ character itself.
Figure 4-9: Beginning Marks Screen — To access from the Main Menu, press [A], [M],
«Digital Options», «Beginning Marks».
62 TVM-2000 Technical Reference Manual
Section 4: Optional Equipment Installation & Configuration
Ending Marks Screen
The Ending Marks screen allows the system administrator to enter one to sixteen strings that
represent the end of the meaningful sequence of characters in the serial stream. Characters with
SCII codes less than 32 (20) are treated as they are in the beginning marks screen (see “Beginning
a e 62).
A
M rks Screen” on pag
Figure 4-10: Ending Marks screen — To access from the Main Menu, press [A], [M], «Digital
Options», «Ending Marks»
Note: All beginning and ending marks must use the ^ character for non-ascii data. The hex system
for rules has no effect on this table.
he extension number in MWL (Message Waiting Light) related sequences should be represented
n the TVM-2000
s ‘^156*8^157’.
T
by ‘*8’. For example, if the MWL On sequence for ext. 21 is ‘£21¥’, it will be set i
a
TVM-2000 Technical Reference Manual 63
Section 4: Optional Equipment Installation & Configuration
Hospitality Mo
purchased as part of a new TVM-2000 unit, the Hospitality Module is factory installed and tested.
If purchased as a field upgrade, the Hospitality Module is delivered on a 3.5" diskette for use only
hich it was purchased. The Hospitality Option requires a
lephone switch with Auto Login capabilities. To start the installation process, insert the diskette
rator’s access code. The default code is [9876].
dule
Installation
If
for the unit with the serial number for w
te
into the a: drive on your voice mail unit, and select [U]tilities, [U]pgrade TVM System from the
Main Menu.
When the installation is complete, the unit will reboot and the Hospitality Menu will display
automatically.
If access to the system administrator menus is required, press [SHIFT] + [TAB] and enter the
administ
Figure 4-11: Hospitality Main Menu — This menu is the default Main Menu when the
Hospitality option is installed.
64 TVM-2000 Technical Reference Manual
Section 4: Optional Equipment Installation & Configuration
Front Desk Operations
The Hospitality module was designed for use by front desk operators in hotels, motels or other
ospitality businesses. The day-to-day operation has two options:
y the room number. The
s
h
• Check in a guest
• Check out a guest
Check in a Guest
To check in a guest press [I] from the Hospitality Main Menu, followed b
tsy em validates the room number to ensure that you are checking in to an unoccupied mailbox.
Figure 4-12: Check In a Guest
Upon successful completion, the guest has an active mailbox at his or her disposal.
TVM-2000 Technical Reference Manual 65
Section 4: Optional Equipment Installation & Configuration
Check out a Guest
To check out a guest, press [O] from the Hospitality Main Menu, followed by the room number of
the guest. The system checks to verify that this is an active guest mailbox, and checks for messages
n the mailbox.
i
Figure 4-13: Check Out Guest Menu
s
m.
heck out is completed, all existing messages and greetings are
If the operator confirms the check out when new messages are still in the mailbox, these message
will be erased irreversibly!
If there are new messages in the guest’s mailbox, a confirmation dialog is displayed. The number of
new messages and faxes is highlighted. If the guest wishes to listen to these messages before the
completion of the check out, he or she may do so from either a house phone, or the guest’s roo
fter positive verification and the cA
deleted.
66 TVM-2000 Technical Reference Manual
Section 4: Optional Equipment Installation & Configuration
Guest Operation Guide
G e voic il system just differences:
• ize their ma
• nnot s d messages
• Guests cannot forward messages
• annot s default fax
• Guests cannot retrieve faxes to an
• Guests access their mailbox witho
• on cess their mai on
been turned in the Guest M
I e access the voi
t s d (access code
p re d to access th
th wh cessing the v
uests use th e ma like regular voice mail users, with a few
Guests cannot custom ilboxes
Guests ca en
Guests c et the machine number
y location except the default fax
ut a password while in their room
Guests may ly ac lbox from their room unless the Remote Guest Access opti
ailbox Temphas on late
f guests are allow
hem to enter a pas
d to
wor
ce mail from outside their rooms, the TVM-2000 will prompt
) when they access the mailbox for the first time. This
assword will be
is access code
quire
en ac
e mailbox from outside the room. The system will not require
oice mail from inside the room.
TVM-2000 Technical Reference Manual 67
Section 4: Optional Equipment Installation & Configuration
Template Mailboxes
The setting of the guest mailbox template affects all guest mailboxes. Anytime a change is made
the template, all active and newly created guest mailboxes will have the new template settings.
Editing the Guest Mailbox Template and acce
to
ssing the Administrative menus requires a password.
se the Administrative password (default 9876).
U
Figure 4-14: Guest Mailbox Template Screen — To access from the Hospitality Main Menu,
press [E], access code, [E].
The Hospitality module guest template is factory configured and can be used in most cases without
further change. The parameters of the guest MB template are a subset of the regular mailbox
parameters. These parameters are:
FIELD DEFAULT DESCRIPTION
Del. Immed No When set to “Yes”, deleted messages are removed from the
disk immediately and cannot be ‘undeleted’.
Direct to VM No When set to “Yes”, calls are transferred immediately to Voice
Mail, without attempting to transfer to the extension first.
Max Msgs Unl. Maximum number of messages allowed in this mailbox.
Msg/New Oldest First Determines the order in which new messages are played,
possible settings are Oldest First or Newest First.
MWL Off After First Determines when the MWL is turned off, After First new
message was heard or After All new messages.
Msg/Old Newest First Determines the order in which old messages are played.
Possible settings are Oldest First or Newest First.
Msgs w/Fax No Determines whether or not a voice message can be left with
a fax. Applicable only with Fax Options installed.
Play from Yes System plays the name of message-senderbefore the
message is played.
Play date Yes System plays the time and date of the message after the
message is played.
Purge Time Unl. Number of days that a message can remain in (days) a
mailbox.
68 TVM-2000 Technical Reference Manual
Section 4: Optional Equipment Installation & Configuration
FIELD DEFAULT DESCRIPTION
Rec. Limit
(secs)
60 Maximum message length in seconds.
Rew. Time (s): 4 Number of seconds to rewind or skip forward while listening
to a message.
RingsAtExt 4 Number of rings at the extension before no answer is
transfer. determined in a supervised call
Save Msg Yes When set to “No”, messages are deleted automatically
listened to. Set Yes if your
cess old messages.
immediately after they have been
guest may need to ac
Day Transfer No When set to “Yes”, transfers calls to the extension in day
mode only.
Notify No When set to “Yes”, the system informs the user which
onnecting the call. mailbox was dialed before c
NoCallProgress No When set to “No”, the system performs supervised tr
to the extension.
ansfers
Direct Access Yes When set to: “Yes,” the caller can only leave a message, and
no other menu options are made available.
Speakerphone No When set to: ”Yes,” the system announces the call via the
speaker phone.
Voic When set to: “Yes,” the system does not attempt to transfer
to the extension and places the caller in voice mail
ediately.
eMail Only No
imm
Urgent OK etermines whether urgent messaging is allowed for guest No D
mailboxes.
Alt. Msg Notif No When set to: “Yes,” uses the alternate message notification
sequence.
Skip Status Yes Does not play Busy / No Answer message.
Call Screening No When set to: “Yes,” call screening is enabled for all guests.
Beep Only No When set to: “Yes,” the system
after the tone.” prompt.
skips the “Begin recording
No Options Yes When set to: “Yes” callers are
messag
not offered any options after
e. they have recorded a
Fax OK No Setting to “Yes” enables Fax Mail for the guests (Requires
Fax Options).
Fax Only No Setting to “Yes” limits guest mailboxes to only receiving
faxes.
Busy Override No Setting to “Yes” allows busy override for all guest mailboxes.
Call Recording No Setting to “Yes” 2-way Call Recording is enabled.
TVM-2000 Technical Reference Manual 69
Section 4: Optional Equipment Installation & Configuration
Using the Fax Module with the Hospitality Option
t up the front desk fax machine
sts to direct incoming faxes to the
ax Number screen and enter the extension or phone
If the system is also configured with the Fax Module, you can se
This will allow guephone number or extension to retrieve faxes.
ne. Access the Default Ffront desk fax machi
number to which the fax machine is assigned.
Figure 4-15: Default Fax Number Screen — To access from the Hospitality Main Menu, press
[E], access code, [F].
70 TVM-2000 Technical Reference Manual
Section 4: Optional Equipment Installation & Configuration
Wake Up Calls
The TVM-2000 Hospitality Module allows for wake up calls to be programmed from both the Fr
Desk and Guest extensions. The wake up calls ring guest rooms or outside lines.
To Add a Wake Up Call Request From the Front Desk
ont
hospitality is enabled, the default screen is the Hospitality Screen.
1. From the Hospitality Main Menu, enter [W] to set a Wake up call.
2. Enter the desired wake up call time in 24-hour format.
The system will redisplay the desired wake up call time.
To Add a Wake Up Call Request From Guest Extension
To prevent users from programming Wake Up calls from telephone extensions, see “To
Enable/Disable Wake Up Calls (System Wide)” below.
1. From the Mailbox Owner’s Main Menu, select [6]. The user is presented with the following
options:
If
WAKE UP OPTIONS MENU
[1] To add a wake up call
[2] To cancel a wake up call
[3] To list all wake up calls
[#] Exit and return to the previous menu
2. Press [1] to add a wake up call.
3. Enter the desired time and date of the wake up call in 24-hour format.
e default screen is the Hospitality Screen.
1. From screen, e
2 he wake
T ke Up Call F
1ailbox Owner’s
2. Select [6] r Wake Up call o
. Select [2] to cancel wake up calls.
To Remove a Wake Up Call From the Front Desk
If hospitality is enabled, th
the Hospitality
. Enter the number of t
nter [C] to Clear a Wake up call.
up call you wish to clear.
o Remove a Wa rom a Guest Extension
. Access the M
fo
Main Menu.
ptions.
3
4. The TVM-2000 will say the time and date of any previously set wake up calls. Press 1 to delete
the call.
TVM-2000 Technical Reference Manual 71
Section 4: Optional Equipment Installation & Configuration
To Enable/Disable Wake Up Calls (System Wide)
. Enter [E] again.
he WakeUp Allowed field to enable a Guest to activate a wake up
To Enable/Disable Wake Up Calls (Per Mailbox)
ting from the Main Menu.
. Select «Mailbox Attr.».
1. From the Main Menu, select [M]ailbox Setup/Editing.
2. Select «Wake Up». The TVM-2000 will display the time and number of existing wake up calls.
Wake Up Call Reports
To view a report of scheduled wake up calls:
1. Enter [R]eports from the Main Menu.
2. Enter [W]ake Up Call Reports.
3. Enter the number of the mailbox for which you wish to see scheduled wake up calls, or press
[Enter] to see a report on all mailboxes.
4. Enter the start date and end dates for which you wish to see scheduled wake up calls.
5. Enter the name of the file to which you wish to have your report printed.
Notes about wake up calls
• *4 Inbound Rings and *4 Outbound Rings should be set to a value that is less than the number
of rings to extension before transferring to Voice Mail.
• Minutes between wake up attempts and number of wake up attempts can be set in the
[A]dvanced..., [M]ore..., «Other» screen.
• Three wake up times are allowed per room.
• Wake up calls are considered to be the “next time around.” For instance, if you set a wake up
time at 5:00 p.m., the next time 5:00 p.m. comes around (regardless of the date) it is used.
• A wake up call is considered “Complete” when someone answers the phone. At this point, a
voice will come on and say, “This is your wake up call. The current time is xx:xx..”
1. Enter [E]dit Guest Mailbox Template from the Main Menu.
2. Enter the access code (9876 by default).
3
4. Activate (put a “*” next to) t
call via the telephone.
1. Enter [M]ailbox Setup/Edi
2
3. Set the WakeUp Allowed parameter to enable or disable wake up calls.
To View Scheduled Wake Up Calls
72 TVM-2000 Technical Reference Manual
Section 4: Optional Equipment Installation & Configuration
Advanced Hotel Parameters
addition to the setting of the guest mailbox te
mplate and the default fax machine number, the
endant to
In
Hospitality feature offers parameters that determine whether guests can access the voice mail only
from their room or also from other locations; and whether the system uses the automated att
transfer calls to guest rooms, or operator intervention is required.
Figure 4-16: Hotel Advanced Parameter Settings Screen — To access from the Main Menu,
press [A], [M], «Hotel».
FIELD DESCRIPTION
Remote Guest Access Enables or disables access to guest mailboxes from an internal
extension or an outside line.
. When Transfer to Guest When set to “Yes”, caller may dial room extension directly
set to “No”, the Voice Mail requires operator intervention for
transfer to room extension.
«Admin. Ext.» Accesses Admin Ext. screen, enabling the activation of up to ten
Admin. mailboxes.
Remote Guest Access indicates whether or not a guest needs a password to access messages. If set to
e guest’s room or from an administrative extension. If set
ail from their rooms first and set their access code. Once
ne capable of accessing the TVM-2000.
Regardless of the setting, when guests calls from th r an administrative extensions, the
TVM-2000 will not ask for a password.
“No,” messages can only be heard from th
to “Yes,” guests must access the Voice M
set, messages can be accessed from any telepho
eir rooms o
TVM-2000 Technical Reference Manual 73
Section 4: Optional Equipment Installation & Configuration
Transfer
Transfer t
to Guests
o Guests allows the Voice Mail to transfer calls directly to the guest mailboxes. If this
ber,
ons
ions screen allows the up to 10 administrative extensions to be set.
parameter is disabled, the caller must dial [9] + [Extension]. If callers enter just the room num
they will hear “The selection you’ve made is not valid. Please make another selection.”
Administrative Extensi
The Administrative Extens
Figure 4-17: Administrative Extension Screen — To access from the Main Menu, press [A],
his option permits setting up to ten Administrative phone extensions. Administrative extensions are
sed to allow access to guest mailboxes from outside the room WITHOUT requiring a password. For
example, if messages arrive for guests while they are checking out, they could use the operator’s
phone to listen to these messages without having to return to their room.
[M], «Hotel», «Admin.Ext».
T
u
74 TVM-2000 Technical Reference Manual
Section 4: Optional Equipment Installation & Configuration
Property Management System (PMS)
Management System (PMS) Module was developed exclusively for the Hotel/Motel
industry. The simple interface allows front desk personnel to check in and check out guest
mailboxes. The auto-attendant can be programmed to answer calls for both guests and hotel
administrators, or for administrators only. The guest mailboxes can be password protected to secure
private access to messages from outside the room. This module also features a quick automatic
wake-up call scheduling function, and integrates fully with many Property Management Systems.
The Property
Figure 4-18: PMS Setup Screen — To access from the Main Menu press [A], [M], «Other»,
«PMS Setup».
First room, Last room and Rooms Per Floor parameters are used to narrow the continuous
numeration to the actual room numbers. It is assumed that every floor has the number of Rooms Per
Floor rooms starting with a room number ending on 01. If Rooms Per Floor = 0, the TVM-2000 uses
continuous numeration from the First room to the Last room.
The “Request PMS General Reset” button is used to send the Reset Request message to the PMS.
Supported PMS systems
Following is a list of supported PMS systems:
COMPANY PROTOCOL NAME
Computel Computel
Encore Systems, Inc. Teletech
First Resort Systems Teletech
HSS Limited Telekol Basic
Innsoft Telekol Basic
Remco Software Remco
Resorts Data Processing Telekol Basic
Softech Telekol Basic
Sulcus Hospitality Group/Lodgistix Lanmark
Innsoft Innsoft
TVM-2000 Technical Reference Manual 75
Section 4: Optional Equipment Installation & Configuration
System Upgrades
Adding voice mail ports, fax ports, and system storage is done by contacting Telekol’s Sales
Department. Instructions for each upgrade come with the upgrade diskettes.
Multilingual Software (MLS)
If purchased as part of a new TVM-2000 system, Multilingual Software (MLS) will be installed and
tested at the factory. When purchased as an upgrade, the software is delivered on a 3-1/2" diskette.
To install the upgrade, follow the steps below:
1. Insert the diskette into the A: drive on your TVM-2000.
2. Go to [U]tilities, [U]pgrade TVM System.
3. Follow the instructions on the screen to complete the installation.
To Use the Multilingual Option
If the multilingual software is installed, the TVM-2000 automatically plays the multilingual greeting
as part of the welcome message. The default multilingual portion of the welcome message is “For
English, press 1. For Spanish, press 2.” To record over the default multilingual welcome message,
access the administrator side and then enter ‘2’ + ‘3’ + ‘7’.
The rest of the multilingual messages are accessed by first calling the TVM-2000, accessing the
respective language, pressing “*” and then accessing the administrator mailbox.
Foreign Language Support (FLS) modules
Foreign Language Support (FLS) modules include all recorded generic greetings for use with the
MLS option. Up to nine foreign language modules can be used with each TVM-2000 system.
76 TVM-2000 Technical Reference Manual
TVM-2000 Technical Reference Manual 77
78 TVM-2000 Technical Reference Manual
Section 5:
System Testing
Test Procedu
00 unit has been installed
. Dial into each voice mail port to test incoming ring detection.
call the voice mail to test the Welcome Message, Main
nd Main Menu Part 2.
KUP detection supervised mode. Repeat each condition five
the
e a call has not been answered or if the extension dialed is busy.
ge lengths
. Verify that the message lights are turned on and off appropriately.
n functions and follow-me methods active on the system.
a with calls from both internal extensions and CO lines.
re
The following steps outline the test procedure to verify that your TVM-20
and configured correctly.
1
2. If Automated Attendant is configured,
Menu Part 1, Single-Digit menu, a
3. Test BUSY / NO ANSWER / PIC
times to verify proper detection.
4. If automated attendant is utilized, verify that a call is transferred properly and taken back into
TVM-2000 unit onc
5. Leave several messages for different mailboxes and retrieve them. Use varying messa
to test the limits set.
6
7. Test each of the other notificatio
e systemM ke sure you have tested th
TVM-2000 Technical Reference Manual 79
Section 5: System Testing
Troubleshooting
hile
re calling Technical
o
e available for use:
.
.
. Evaluate the information and isolate problems from symptoms. (Often, multiple problems are
actually symptoms of the same problem)
4. Determine the cause of failure.
5. Take corrective action.
6. Test the system, and make sure the problem has been corrected.
s encountered wThis section provides a list of steps that should be followed if a problem i
installing or configuring the TVM-2000. Please read this section thoroughly befo
Support.
H w to Troubleshoot
In order to effectively troubleshoot, the following items should b
1. This Manual
Butt-In Test Set (Butt Set) 2
3. Keyboard and VGA monitor (or serial communications device).
4. Digit Grabber
Following the steps listed below will make troubleshooting a more systematic process:
1. Collect sufficient information to fully define the parameters of the problem.
Attempt to duplicate the problem. 2
3
80 TVM-2000 Technical Reference Manual
Section 5: System Testing
System Trouble
System troubles are problems that are occurring for more than one user, and to both internal an
external callers.
d
allers are being disconnected from the system:
ber of Retries On No Input in system configuration.
e disconnecting on silence prematurely. Increase the RSilenceLimit parameter
switch configuration.
ide calls
tive.
witch default has been loaded.
arameters in the advanced switch configuration screen. (Flash timer,
If the problem persists check if all the ports are busy.
he system does not recognize DTMF:
Verify that the phones are sending valid DTMF signals.
The single-digit menu is not functioning properly:
• Verify that the single-digit menu message has been recorded.
• Verify that the SINGLE DIGIT MENU ACTIVE parameter is set to YES.
• Verify that the ACTIVE AT NIGHT parameter is set properly.
• Check the digit selections, and verify that they correspond to active mailboxes.
The dial-by-name directory does not work:
• Confirm that all mailbox owners’ names have been recorded and entered in the mailboxes.
• Verify that the name search feature has been enabled in system configuration.
• Check the DIRECTORY MB: parameter in system configuration, and make sure that it is set
properly.
The Day, Night, and Special Welcome Messages are not playing:
• Verify that the greetings have been recorded.
• Be sure that the system is in the proper mode, i.e. day, night, or special.
• Check the time and date settings on the system.
• Ensure that the message numbers in the operations screen are set properly.
C
• Verify that calls are being transferred properly.
• Increase the num
• The system may b
in advanced
Calls are not transferring properly:
• Try both inside and outs
• Verify that the mailbox is ac
r s• Make sure that the prope
nsfer p• Check the call tra
digits to dial, etc.)
Verify the proper operati• on of the extensions to which the TVM-2000 is connected.
• Check the mailbox type. (i.e. Voice Mail Only, Day Transfer Only, etc.)
Calls are not being answered:
• Verify that the unit is turned on.
• Check port connections.
• Verify the proper operation of the extensions to which the TVM-2000 is connected.
• Check the Answer On Ring parameters in port specific options.
Check phone system programming. •
•
T
•
TVM-2000 Technical Reference Manual 81
Section 5: System Testing
The system cannot be accessed through a serial communications device:
Make sure that the remote communications utility has been enabled.
• If a local device is being used, verify that a null modem cable is being used.
• Be sure that the cable is plugged into the serial port with the DB-9 connector
• Be sure that the communications software is configured to support 19,200 baud, no parity, 8 data
bits, 1 stop bit; and is configured for VT-100 terminal emulation.
• Verify that the Port Location parameter is set appropriately.
• If the modem is being used, verify that a phone line is plugged into the LINE jack, and that the
correct phone number is being dialed.
Some cables hold pin 9 high, which prevents the connection from being made. In that case,
cutting pin 9 resolves the problem.
The TVM-2000 hangs up on the caller after playing the welcome message:
• Check that the operator mailbox exists. See “Setting Up Multi-tenant & Multilingual Operator
(General Delivery) Mailboxes” on page 47.
•
82 TVM-2000 Technical Reference Manual
Section 5: System Testing
Calling Technical Support
Telekol’s Technical Support Group takes pride in its abi
. Technical support is available to Telekol Au
cal Support Group, please be on site, and have the following information
e
• Call Back Phone Number
er
In Test Set
• entatio
• f the pro
details you can provide, the better our technical support personnel can assist you.
If a technical support representative is not available to assist you immediately, you will be able to
l describin and
f to available re er
of the sy del, tele s the system is
e echnica
lity to assist customers promptly and
thorized Dealers only at efficiently
1-800-797-0123.
hen calling the TechniW
and items available:
• Customer Name
Site Nam•
• System Model and software version numb
System Serial Number •
• Phone System Information
Keyboard and Monitor •
• Butt-
System Docum
Description o
n
blem. Verify, if possible, that you can reproduce the problem. The more
eave a message
orwarded
g the problem you are experiencing. Messages are constantly retrieved
presentatives. Please leave a detailed message, including the serial numb
phone system and a destem, mo
xperiencing. A T
tailed description of the symptom
l Support Representative will call back shortly.
TVM-2000 Technical Reference Manual 83
84 TVM-2000 Technical Reference Manual
Section 6:
System Reference
Administrative Main Menu
T nu sc VM-2000
s
he administrative Main Me reen is the first screen displayed upon powering up the T
ystem.
Figure 6-1: TVM-2000 Main Menu screen.
The options available in the Setup/Options window are as follows:
FIELD DESCRIPTION
[E]nter Security
Code:
Allows access to the administrative functions. It is recommended Lev. 2
that only authorized dealers change this parameter. The default is Level
2.
[O]peration Sets system-wide parameters, such as Date, Time, Operator Mailbox,
Business Hours, and Holidays.
[L]oad Switch
Defaults
Enables automatic default parameter settings for individual telephone
switches through the entry of a switch default code found in the Preset
Switch Default Table.
[C]onfiguration
Settings
Sets Voice Mail-specific system configuration options.
[P]ort Specific
Options
Enables and configures parameters and functions for individual Voice
Mail ports or port groups, e.g., multi-tenant switch configurations.
[S]ingle Digit Menu Assigns and enables settings for the single digit menu.
[M]ailbox
Setup/Editing
Activates, edits, and deletes individual mailbox settings for all mailbox
types.
[R]eports Lists the available reports about the system and the mailboxes and
enables requests to be sent to printer or text file.
[A]dvanced Settings Details advanced settings for entire TVM-2000 system.
[U]tilities Lists available utilities, such as backup, restore, upgrade, and routine
maintenance.
TVM-2000 Technical Reference Manual 85
Section 6: System Reference
Enter Security Level Screen
e Menu structure.
he Enter Security Level screen controls access to all of the screens in the TVM-2000 T
Administrativ
Figure 6-2: Enter Security Level Screen. — To access from the Main Menu, press [E].
There are three security levels:
ess to all screens.
ode.
Level 0: Allows access the Enter Security Level screen ONLY.
Level 1: Allows access to the Operation, Reports, and Enter Security screens
Level 2: Allows acc
The default is level 2. To change the security level, first create or enter a security code. By default,
there is no security code. Once security codes have been entered, pressing [ESC] changes the
security level to the level accessed by the entered security c
86 TVM-2000 Technical Reference Manual
Section 6: System Reference
Operations Screen
Figure 6-3: Operations Screen — To access from the Main Menu press [O]
FIELD DESCRIPTION
Day/Night Mode Auto Sets the system into day, night or automatic mode.
Use Special Message Turns the special greeting mode on or off.
Day General Delivery MB Indicates the operator’s extension used during the day.
Night General Delivery MB Indicates the operator’s extension used during the night.
Cur. Time Displays and sets the current system time in 24-hour format.
Cur. Date Displays and sets the current system date.
«Holiday Setup» Accesses the Holiday Setup screen.
Holidays Allowed Activates or inactivates the holiday schedule.
Name Search Msg Indicates and enables different name search messages.
Fax Mailbox Identifies and enables an assigned mailbox to receive faxes on
an initial incoming call.
«Set Business Hours» Accesses the «Set Business Hours» Submenu Screen, where
the administrator can enter customized hours settings for
weekdays, weekends, and days of the week.
Greetings Matrix Displays which greetings are played under which circumstances.
Day, Night, Special Each specifies the message number played in each of the
system’s modes of operation.
TVM-2000 Technical Reference Manual 87
Section 6: System Reference
Day/Night M
The Day/Nig
ode
ht Mode parameter controls which set of greetings your callers hear upon reaching the
Selecting “Day e of day.
Night:
Selecting “Night” forc y.
U essa
This parameter enable enabled, this feature
o g
D
U r pecific extensions are
f th
ight General Delivery MB
Use this field to enter the extension to which all calls that are not directed to specific extensions are
forwarded to during the night.
Note: The mailbox must exist before it is entered in this field.
Holidays Allowed
This parameter determines whether or not the holiday schedule is used to automatically enable the
holiday greetings.
Name Search Message
The Name Search Message field determines the message played to callers when they select the
Corporate Directory. There are three settings for this field:
• General: prompts for search by first and last name.
• First: prompts for search by first name only.
• Last: prompts for search by last name only.
System default is set to general. To turn off the Name Search (Corporate Directory), set the
Directory MB to “0” in the Configuration Screen.
Fax Mailbox
This parameter is used to determine which extension will receive faxes.
TVM-2000 voice mail. There are three options, each of which is described below:
Automatic:
Selecting Automatic activates either the day or night mode of operation based on Business Hours
setting. “Automatic” is the factory default setting for the Day/Night Mode parameter.
Day:
” forces the TVM-2000 to play the “daytime” message regardless of the tim
es the TVM-2000 play the “nighttime” message regardless of the time of da
se Special M ge
s or disables the Special Message function. When
verrides the default reeting message.
ay General Delivery MB
se this field to ente the extension to which all calls that are not directed to s
orwarded to during e day.
N
88 TVM-2000 Technical Reference Manual
Section 6: System Reference
Holiday Setup Screen
administrator to monitor which greetings are set to play for which holidays.
The TVM-2000 allows up to 30 separate Holidays to be programmed. Holidays are enabled by
default, and the TVM-2000 comes preset with 8 holidays programmed. The Holiday Setup Screen
allows the system
Figure 6-4: Holiday Setup Screen — To access from the Main Menu, select [O], «Holiday
Setup»
To enter Holiday Mode, three parameters in the Operations Screen must be checked: “Day/Night
Mode: Auto”, “Use Special Message: No”, and “Holidays Allowed: Yes”.
TVM-2000 Technical Reference Manual 89
Section 6: System Reference
Add Holiday S
ays to be added to the TVM-2000 system.
creen
he Add Holiday Screen allows new HolidT
Figure 6-5: Add Holiday Screen with Day Based Holiday — To access from the Main Menu,
press [O], «Holiday Setup», «Add Holiday»
FIELD DESCRIPTION
Schedule Type Toggles between day and week based holidays.
Day Based Holidays are Holiday such as Independence Day that always
fall on a particular day of the month (the 4th of July)
Week Based Holidays are Holidays such as Thanksgiving which always
fall on a particular day of the week. (Third Thursday in November)
Day of Month Indicates the two digit number corresponding to the day of the month
Month Indicates the month in which the holiday occurs
Length of Holiday Displays the duration of this holiday in number of days.
Description Displays the name of the holiday
Welcome Message Indicates which greeting to play as the Welcome Message
Main Menu Part 1 Indicates which greeting to play as Main Menu Part 1
Single Digit Menu Indicates which greeting to play as the Single Digit Menu
Main Menu Part 2 Indicates which greeting to play as Main Menu Part 2
90 TVM-2000 Technical Reference Manual
Section 6: System Reference
Set Business Hours
Business hours are used to determine which sets of messages are played when the TVM-2000 is set
to operate in Automatic Mode. The Set Business Hours Screen offers three choices for setti
business hours:
ng up the
• Set the Basic Business Hours for Monday to Friday
• Set business hours for individual days
• Set business hours for ranges of days
By default systems are setup with 9 a.m. to 5 p.m. as the daytime, and all other times, including
weekend, are treated as night.
F Ho ], «Set
If the business has a regular Monday to Friday workweek, highlight «Weekday» and press [ENTER]
to setup hours for Monday to Friday.
igure 6-6: Set Business urs Screen — To access from the Main Menu press [O
B
usiness Hours»
TVM-2000 Technical Reference Manual 91
Section 6: System Reference
The Business Hours Setup Screen allows settings of up to three time slots each day that would be
ed by designated as Day, Night or Special. Any time of day not specified in these ranges will be treat
the system as if it was assigned to Night.
FTo access from the Main Menu, select
[
U t
different business hours for different days.
igure 6-7: Weekdays Business Hours Setup Screen —
O], «Business Hours», «Weekdays»
se he Screens in the Set Business Hours Screen and the Business Hours Setup Screen to set
92 TVM-2000 Technical Reference Manual
Section 6: System Reference
Load Switch Defaults
Preset Switch defaults are provided with every system and include information and settings req
to start u
uired
sing the system immediately. The switch defaults include telephone call progress
formation, message notification sequences, default extensions, and pre-configured mailboxes.
in
Figure 6-8: Load Switch Defaults Screen — To access from the Main Menu press [L].
W ing or Loadi s, and
Configuration Settings!
arning! Chang ng Switch Defaults erases all Mailboxes, Message
FIELD DESCRIPTION
[L]oad Preset Switch E
h Name A itch.
nables you to select a preset switch to load.
[C]hange Switc llows you to change the name of the selected sw
[W]rite New Switch Enables you to create a new switch default setting.
TVM-2000 Technical Reference Manual 93
Section 6: System Reference
Loading Preset Switch Configurations
Loading a preset switch will load all the default values for the selected switch. See the Switch
ntegration I Guide for the list of all preset switch configurations.
any of the defaults, press [C] at the Load Switch
efaults Menu, and enter a new name at the next screen.
an existing switch default. The recommended
in the following example.
arning: Selecting a preset switch will override all custom settings and mailboxes. W
Change Switch Name
To change the name of a switch without changing
D
Writing New Switch Defaults
In some instances, you may need to customize
procedure is outlined
Example:
A new switch enters the market and you don’t have the new switch’s preset defaults. After
consulting Appendix A, you find a similar switch made by the same manufacturer that needs
minimal changes to the settings.
Test and back up the system prior to continuing this procedure.
1. From the Load Switch Defaults Screen, press [L] to load the similar switch’s settings.
2. Type in the three-digit code assigned to the similar switch.
3. Make all of your changes to the TVM-2000 system.
4. Return to the Load Switch Defaults Screen, and press [C] to change switch name.
5. Enter a new name for your switch.
6. Press [ESC] to return to the Load Switch Defaults Screen and press [W] to write a new
switch.
7. Enter a number between 800 and 900 to save your customized switch. (Numbers between 800
and 900 are set aside for end user switch configurations.)
94 TVM-2000 Technical Reference Manual
Section 6: System Reference
Configuration Screen
ost of the necessary attributes for the TVM-2000 can be configured from the Configuration M
Screen.
Figure 6-9: TVM-2000 Configuration Screen — To access from the Main Menu press [C].
FIELD DESCRIPTION
MB Width Number of digits in mailbox number.
All Ports ring Incoming ring detection mechanism.
Max. Greeting Length Maximum allowed length of system greeting messages in seconds.
Disconnect on Silence Disconnect when message recording is terminated with silence.
«Name Search» Accesses the Name search screen.
Directory MB Number that callers need to dial when they choose to access the
corporate directory. Set this to “0” to disable the corporate directory.
Notification Cycle (Mins) Minutes between notification cycles.
*4 Inbound Rings Number of rings on internal (Inbound Follow Me) “Wait for answer”.
*4 Outbound Rings Number of rings on external (Beeper and Follow Me) “Wait for
answer”.
Day Flag MB Mailbox that changes system into Day Mode.
Night Flag MB Mailbox that changes system into Night Mode.
«Emergency Purge» Percentage of disk that can be full before TVM-2000 performs a
purge during nightly maintenance.
Beeper Seq Beeper notification sequence.
Rtrys on No Input Number of retries when no user DTMF input is received.
Min Rec Length Minimum length a message must be to be considered valid (in
seconds).
Delay for ext DTMF interdigit delay (in seconds) in Main Menu.
Page Delay(s) Number of seconds to delay on page (PA).
«Hold Options» Accesses the Hold Options screen.
«Maintenance» Accesses the Maintenance screen.
«Dialing Info» Accesses the Dialing Info screen.
Operator Delay Number of seconds before transferring to the operator’s extension.
«Fax Config» This allows access to fax configuration screen.
TVM-2000 Technical Reference Manual 95
Section 6: System Reference
All Ports Ring
This feature has two options:
Yes: (default) used on phone systems where each call to Voice Mail rings all available Voice Mail
extensions at once. The Voice Mail system answers one line at a time.
No: disables the above capability, allowing the Voice Mail to answer calls more quickly on phone
systems that ring only one port per call. This switch dependent parameter is included as part of the
loading of Preset Switch Defaults.
Max. Greeting Length
This parameter defines the maximum number of seconds allowed for the recording of individual
greetings. The default is 60 seconds. The maximum length for a greeting is 9,999 seconds.
Disconnect on Silence
Disconnect on Silence enables the Voice Mail system to disconnect the caller after a specified
number of seconds of silence. This feature has two options:
Yes: (default) automatically disconnects the caller after the number of seconds of silence has
elapsed. (To change the number of seconds, see RSilenceLimit in “Standard Parameters Menu” on
page 138).
No: terminates the caller recording and returns the caller to the recording options greeting.
Directory MB
The Directory Mailbox Field identifies the digit the caller must press to access the Corporate
otification Cycle (Mins)
Assigns the number of minutes between notification attempts sent to an outside telephone number,
b ssage-wai
*4 Inbound Rings
um numbe il operation, such
essage notification, before it considers the call a non-connect. Based on the
ates the maximum number of rings on an external “wait for answer” Voice Mail
Beeper and Outbound notification processes, before it considers the call a non-
ts the switch must dial in order to put the TVM-2000 in Day Mode.
Directory Mailbox.
N
eeper number or me ting indicator.
I
a
ndicates the maxim r of rings on an internal “wait for answer” Voice Ma
s single line phone m
setting entered in the Num Notifies field of the Edit Mailbox Screen, the Voice Mail will continue to
attempt notification of that extension.
*4 Outbound Rings
This feature indic
operation, such as
connect. Based on the setting entered in the Num Notifies field of the Edit Mailbox Screen, the Voice
Mail will continue to attempt notification of that external telephone number or beeper number.
ay Flag MB D
Indicates the digi
Night Flag MB
Indicates the digits the switch must dial in order to put the TVM-2000 in Night Mode.
96 TVM-2000 Technical Reference Manual
Section 6: System Reference
«Emergency Purge»
Indicates the percentage of the disk that can be full before the TVM-2000 purges old messages. The
VM-2000 checks the hard disk during nightly maintenance. If it finds the disk is full to the
nd callback
es can be excluded from the emergency purge routine by selecting the “Do Not
ification, see “Notification
r
from 0 to 9 times to replay the greeting.
is
dditional digits are entered. Upon receiving no additional digits within the one-
onds the Voice Mail system will wait after paging a person associated
does not pick up the call within the specified amount of time, the caller
perator Delay
The maximum number of seconds a caller will be left on hold after hearing the option to stay on the
line to speak to an operator. After the specified number of seconds indicated in this field, the caller is
automatically sent to the operator. The default is six seconds; the range is between 1 and 120. 0 is not
a valid entry.
T
percentage specified in this field, it creates a log file pgXXX.log for each mailbox (where XXX is
the mailbox number) that contains all message names, dates, and if possible senders a
numbers. Mailbox
Purge” flag in the Mailbox Attributes screen (see “Mailbox Attributes” on page 111).
Beeper Seq.
This parameter determines the appropriate string of control codes associated with the beeper
notification feature. For further instructions on setting up beeper not
Options” on page 29.
Rtrys. on No Input
This parameter indicates the number of times the Voice Mail system will repeat a greeting to a calle
before disconnecting because of no response from the caller. The Voice Mail waits six seconds
between tries. 0 is a legal value in this parameter; choose
Min. Rec. Length
This feature allows the system administrator to assign the minimum number of seconds of message
recording that identifies that the message is a valid message, storing it in the individual’s mailbox.
Messages shorter than this value are discarded.
Delay for Ext.
This parameter indicates the number of seconds the Voice Mail will wait for the caller to enter
another digit, before assuming the number complete. The default is two seconds.
Example:
Delay for Ext is set to “1”. The caller enters [2][3][4]. The system waits one second after the [4]
entered in case a
second delay, it transfers the caller to extension 234.
It is strongly recommended that the default setting for “Delay for Ext.” be maintained.
Page Delay
The maximum number of sec
ith a mailbox. If the personw
is given the opportunity to leave a message in that person’s mailbox.
O
TVM-2000 Technical Reference Manual 97
Section 6: System Reference
System Hold Options Screen
The System Hold Options Screen contains the system wide options for callers on hold.
F m Hold Op ld
Options».
igure 6-10: Syste tions Screen — To access from the Main Menu press [C], «Ho
FIELD DESCRIPTION
Max. System Hold Maximum number of people allowed to be on hold at any one time.
Hold Attempts Number of tries to connect to an extension before asking the caller
to hold.
Hold Seconds Number of seconds between connection attempts.
Max. System Hold
This function determines the maximum number of people holding in the Voice Mail’s call queuing.
The default is four callers in the queue; the range of this parameter is between one and the number of
ports. 0 is not a valid entry. It is recommended that this field have a value LESS than the number of
voice mail ports.
Hold Attempts
This field indicates the number of attempts to connect to an extension prior to asking the caller if
they would like to continue holding. The default is four tries; the range of this parameter is between
1 and 99 attempts. 0 is not a valid entry.
Hold Seconds
This field indicates the number of seconds BETWEEN each attempt to connect to an extension. The
default is ten seconds; the range of this parameter is between 1 and 120 seconds. 0 is not a valid
entry.
98 TVM-2000 Technical Reference Manual
Section 6: System Reference
Name Search Screen
Figure 6-11: Name Search Screen — To access from the Main Menu, press [C],
«NameSearch».
The Name Search Screen has three fields that control the behavior of the Company Directory feature:
Disable Name Search
Toggles on or off (activating or deactivating) the Directory Option.
Play Extension Number
When set to “Yes” (default), this parameter allows the TVM-2000 to reveal the extension number of
the called party to the caller, i.e., “You are being transferred to extension 111, John Smith.” When
set to “No”, the caller is simply put through to the called party without first learning the extension
number, i.e., “You are being transferred to John Smith.”
List Names on Search
Enables and disables the name search engine. This parameter overrides the Operation Screen’s
NameSearchMsg field. This function works in two separate ways after more than one name in the
Corporate Directory is identified as matching the caller’s entry:
Yes: (default) After the caller is instructed to enter the first three letters of the name of the person
they are trying to reach, the TVM-2000 announces that if the person you are trying to reach is
<recorded name>, press [1]. If the name identified is incorrect, the caller is asked to press [2]. If
there is more than one person with a last name that matches the caller’s entry, the Voice Mail system
then plays the next person’s name, until no additional names are identified. At that point, the Voice
Mail plays a message that no match was found, and the caller is returned to the main menu for
further options.
No: The caller is instructed to enter the first three letters of the last name of the person they are
trying to reach. If more than one person is identified by the caller’s entry, the Voice Mail then asks
for the first three letters of the first name, and then the middle initial, until no additional names are
identified. At that point, the Voice Mail plays a message that no match was found.
TVM-2000 Technical Reference Manual 99
Section 6: System Reference
Port Specific Options Screen
This Screen allows you to configure particular settings for individual Voice Mail ports.
Figure 6-12: Port Specific Options Screen — To access from the Main Menu press [P].
FIELD DESCRIPTION
Answer on Ring Forces the TVM-2
answering an incoming call.
000 to wait a specified number of rings before
Unique Identifier Links the selected port to a specific tenant. See “Enabling Multi-
Tenant Applications” on page 45.
100 TVM-2000 Technical Reference Manual
Section 6: System Reference
VM Extension
umber.
m
s Screen
The VM Extensions Screen enables you to identify each Voice Mail port with an extension n
So e switches require this identification process, most do not.
Figure 6-13: VM Extensions Screen — To access from the Main Menu press [P], «VM Ext’s».
Warning: VM Extensions entered in this field cannot be used by the TVM-2000 Voice Mail. If a
mes
caller enters one of the extensions entered in this field, they will be returned to the welcome
sage.
TVM-2000 Technical Reference Manual 101
Section 6: System Reference
Single Digit Menu
Figure 6-14: Single Digit Menu — To access from the Main Menu press [S].
Single Digit Menus are set up to allow quick access to group, audiotext, and other mailboxes used in
the call control process. When callers reach a single digit mailbox, they are given prompts during the
greeting phase which direct them to sequentially smaller subsets of available mailboxes in order to
quickly route the caller to the correct extension.
102 TVM-2000 Technical Reference Manual
Section 6: System Reference
To set up the single digit menu, determ
our menu (Available choices are 1 th
ine which mailboxes will be associated with each digit in
rough 9).
1. It is recommended that you plan your menus in association with the greetings using the
worksheets in “Appendix A: Worksheets ” in the Switch Integration Manual. Start with the first
greeting structure the caller hears and identify where single digit menus would facilitate the call
progress.
2. Mailboxes should first be added through the Mailbox Setup/Editing Screen. (See Figure 6-16 on
page 105.)
3. Enter the mailbox number for each single digit menu item you plan to use.
The mailbox types that work well with single digit menus are varied, but not limited, to:
• ACD Group mailboxes allow the Voice Mail to hunt through a specified series of extensions
until an available connection is found. To set up an ACD Group mailbox, see “Group
Mailboxes” on page 34.
• Announcement Only mailboxes are ideal for playing directions to the office, shipping
instructions, etc. To set up an Announcement Only mailbox, see “Enabling Announcement
Only” on page 41.
• Audiotext mailboxes are usually part of all single digit menu items. The Voice Mail plays the
options, instructions, and prompts to assist the caller through the process. To set up an Audiotext
mailbox, see “To Set Up an Audiotext Mailbox” on page 42.
mailbox, see “Group Mailboxes” on page 34.
Corporate Directory mailboxes can, but do not have to be, assigned to a single digit.
ion. To set up a Dispatch mailbox, see “Group Mailboxes” on page 34.
Q&A mailboxes allow the caller to record information without speaking to another person. The
e Mail uses the eatu aller for responses, records those
nses, and save in the ma up a Q&A mailbox, see
tting Up Q&A M es” on pa
y
• Broadcast Group mailboxes send information to all extensions in a specified series. To set up a
Broadcast
•
• Dispatch mailboxes allow the caller to send information back out to a series of mailbox owners
in the field. All members of the group are notified in sequence until one retrieves the
informat
•
Voic Audiotext f re to prompt the c
respo s them ilbox until they are retrieved. To set
“Se ailbox ge 39.
TVM-2000 Technical Reference Manual 103
Section 6: System Reference
Mailbox Setup/Editing
Activating Mailboxes
F : Mailbox M acc
T es acc ss to the edit an ess, type [M] at the
Main Menu.
To activate new mailbo ve
• lboxes: T TVM-2000 w x
create a n w mailbox or a mailbox. If
adding a new mailbox, press [ENTER] at the “Active” field and a blank mailbox template will
be created.
• [D]uplicate Mailboxes: Copies all of the properties of the Source Mailbox to one or a range of
mailboxes. The TVM-2000 asks for a “Source” mailbox number, “Start From” mailbox number
and the number of mailboxes to duplicate. The Source mailbox should already exist. If a mailbox
in the range is not an active mailbox, it is added.
igure 6-15 enu — To ess from the Main Menu, press [M].
his screen provid e d duplicate mailbox screens. To acc
xes or edit acti mailboxes, select [E].
[E]dit Mai he ill prompt for a mailbox number. Enter a new mailbo
number to e existing mailbox number to add edit an existing
104 TVM-2000 Technical Reference Manual
Section 6: System Reference
Mailbox Editing Screen
Figure 6-16: Mailbox Editing Screen — To access from the Main Menu press [M], [E], mailbox
#, [ENTER].
Which fields will require changing depends primarily on which specific application you are setting
up. For information on setting up specific applications, see “Section 3: Using TVM-2000 Features”
on page 41.
FIELD DEFAULT DESCRIPTION
Active Yes Shows whether or not MB is active
Extn MB # The extension number associated with this mailbox.
Mailboxes activated at the factory are configured with the
extension number set to the mailbox number.
Pass 9876 Mailbox owner’s default access code. Up to 8 digits are
allowed.
«Fwd Options» Accesses the Fwd Options screen
«MB Greetings» Accesses the MB Greetings screen
Max Msgs Unl. Maximum number of messages allowed in this mailbox.
Rec. Lim (s) 60 Maximum time for each message in seconds.
Purge (days) Unl. Number of days between MB purges.
RingAtExt 4 Number of rings at extension before VM picks up.
Message Fwd Days Unl. Number of days before messages that have not been
listened to are forwarded to the Msg Fwd.To: mailbox.
Msg. Fwd. To 000 The mailbox to which messages are forwarded after they
have not been listened to for the number of days set in the
Msg. Fwd. To: mailbox.
«Names» Accesses the Names screen
«Pers. Operator» Accesses the Personal Operator screen
«Notifications» Accesses the Notification screen
Direct to VM No When set to “Yes”, calls are sent directly to voice
mailboxes, without trying the extension first.
TVM-2000 Technical Reference Manual 105
Section 6: System Reference
FIELD DEFAULT DESCRIPTION
Guest MB No Gives this mailbox the same options as those allowed for
age
No: Deletes all messages as soon as they are read.
Guest MB. Guest mailboxes are configured in the Guest
Mailbox Editing Screen. See “Hospitality Module” on p
64 for details.
Save Msg Yes Yes: Saves all messages until such time as the mailbox
owner deletes them.
Msgs w/Fax No Allows a voice attachment to be left with a fax. Available
only with Fax Options.
Del Immed. No When set to “Yes”, prevents deleted messages from being
“undeleted”.
Play From Yes System plays the name of message-sender after the
message is played.
Play Date Yes System plays the time and date of the message after the
message is played.
Play Capture No Plays the digits entered by the caller as a message in the
mailbox. Used along with “Capture Digits” in the «Mailbox
Attr.» screen to configure a beeper application.
Beeper Seq. Beeper Sequence used for this mailbox. See Languages
and Codes in Appendix C for a list of codes used in the
Beeper Sequence. If this field is left blank, the system
beeper sequence is used. (see “Notification Options” on
page 29.)
Rew. Time 4 Number of seconds a message is forwarded or rewound
when user hits Forward/Rewind key.
«Page» Accesses the Page screen
MWL Off After First Identifies when the message waiting light is turned off.
«Hold Options» Accesses the Hold Options screen
«Mailbox Attr.» Accesses the Mailbox Attr. screen
Msg/New: Oldest First Determines the order in which new messages are playe
possible settings are Oldest First or Newest First.
d,
Msg/Old Newest First Determines the order in which old messages are played.
le settings are Oldest First or NewesPossib t First.
«Audiotext» udiotext fEnables the mailbox to perform A unctions
«Wake Up» p Call screAllows access to the Set Wake U en.
106 TVM-2000 Technical Reference Manual
Section 6: System Reference
Names Screen
The Names Screen allows the system administrator to enter the first name, last name, and middle
itial of each MB owner. These fields are used by the TVM-2000 whenever a caller uses the “Dial
B e” feature. You must also record the name in the mailbox before it will be listed in the
in
y Nam
company directory.
Figure 6-17: Mailbox Names Screen — To access from the Main Menu press [M], [E], mailbox
#, [ENTER], «Names».
TVM-2000 Technical Reference Manual 107
Section 6: System Reference
Personal Operator Screen
e TThe Personal Operator screen allows the system administrator to control how th
res are av
VM-2000
ailable for
uted. The fields on the
phone Interface (See the
handles busy/no answer conditions to individual mailboxes. These featu
osupervised transfers only. Callers are not notified that they are being rer
Owner via the TeleRerouting Screen are also accessible by the Mailbox
TVM-2000 User’s Guide for details.)
Figure 6-18: Personal Operator Screen — To access from the Main Menu, press [M], [E],
mailbox #, [ENTER], «Personal Operator»
FIELD DESCRIPTION RANGE
Personal Operator: Controls whether or not this Mailbox has a
personal Operator. No by default
No/Yes
Personal Operator MB: Extension/MB number of the personal operator 3 digits
108 TVM-2000 Technical Reference Manual
Section 6: System Reference
Hold Options Screen/Call Queuing Application
he Hold Options Screen controls how the TVM-2000 handles callers held in queue.
T
Figure 6-19: Hold Options Screen — To access from the Main Menu press [M], [E], mailbox #,
NTER], «Hold Options». [E
FIELD DEFAULT DESCRIPTION
Allow Hold: No Enables call queuing for this mailbox
Hold Begin: 5000 This is the first message number played to the caller while
on hold
Hold End: 5000 is the message number played to the caller while on This
hold for any additional prompts.
Max. Hold: 2 Sets the maximum number of callers allowed to hold in
queue for a specific extension
Play Hold pos.: No on hold of their When activated, the system informs caller
position in the queue.
Hold on NA: No This parameter allows the caller to hold for an extension
that does not answer
T n hold in
Mail.
he first caller o queue is on hold in the switch. All other callers are held in the Voice
TVM-2000 Technical Reference Manual 109
Section 6: System Reference
T e hold options for ox, follow the steps below:
1 e Main Menu, n by typing [M].
2 ailbox by
3 ber of th
4. s not cu
5box At
6 r to the
lt the S
ur PBX
a mailbox’s Hold Options.
o enabl a particular mailb
. From th enter the Mailbox Setup/Editing scree
. Edit a new m entering [E] from the Mailbox Setup/Editing screen.
. Enter the num e mailbox that will be used. Press [ENTER].
rrently active, press [ENTER]If the mailbox i
ail
to activate it.
. Highlight «M tr.» and press [ENTER].
. If there is a sta left of NoCallProgress, you must enable supervised transfers for this
ervised mailbox. Consu
o
witch Integration Manual to determine how to enable sup
transfers for y
. Press [ESC] once. Highlight
.
«Hold Options» and press [ENTER]. This screen allows activation 7
and setup of
8. Set the Allow Hold field to “Yes” by highlighting and pressing [ENTER].
9. From the Main Screen, enter the Configuration Settings screen by typing [C].
10. There are three parameters in the Configuration Screen that will affect the hold cycle:
FIELD DESCRIPTION
Max System Hold The maximum number of callers allowed to hold in the system queue at
the same time. Limited to the number of ports.
Hold Secs. When using hold options, this field sets the length of time the system waits
before retrying a busy extension.
Do not set higher than the default value of 10.
Hold Tries Sets the number of times the TVM-2000 attempts to transfer the caller to a
busy extension before prompting the caller with an option to continue
holding.
11. In the phone switch, disable call forwarding on all stations which have hold options en
order to prevent callers on hold from being forw
abled in
arded to another extension.
110 TVM-2000 Technical Reference Manual
Section 6: System Reference
Mailbox Attributes
Additional Mailbox settings can be configured via the Mailbox Attributes setup screen.
Figure 6-20: Mailbox Attributes Screen — To access from the Main Menu, press [M], [E],
mailbox #, [ENTER], «Mailbox Attr.».
An asterisk (*) appears next to options that are enabled.
the left of any feature.
All explanations describe how the mailbox will act if the feature is toggled on, i.e., if an * is located
to
FIELD DESCRIPTION
Day Transfer Transfer calls to the extension in system’s day mode only
Notify Informs the mailbox owner which mailbox was dialed before the call is
connected
NoCallProgress Performs blind call transfer to the assigned extension
Direct Access No menu options will be given when a caller reaches the Voice Mail of
this mailbox
Group Allows group functionality for this mailbox Group options are available
from the mailbox editing screen
Speakerphone Required parameter for Call Screening and Call Recording capabilities.
(See “Creating Call Screening within the Voice Mail” on page 48).
VoiceMail Only No call transfer is performed for this mailbox— regardless of other
settings.
Page OK Allows the mailbox to use the paging feature of the telephone system
(PA) to inform the mailbox owner of an incoming call
Page Always Performs paging (PA) for thi
the extension
s mailbox instead of transferring the call to
Urgent OK Urgent messaging is allowed for this mailbox
Alt. Msg Notif Use the alternate message notification sequence
Skip Status Do not play the Busy / No answer message
Call Screening Enables call screening
Beep Only Prevents playback of the message “Begin recording after the tone...”
No Options No options are offered to the caller after leaving a message
TVM-2000 Technical Reference Manual 111
Section 6: System Reference
FIELD DESCRIPTION
Fax OK Allows fax mail for this mailbox (if option is configured)
Fax Only This mailbox can only receive faxes.
Busy Override Allows a busy override for this mailbox (Switch Dependent)
Capture Digits Records digits entered by caller for Fax On Demand, Outbound Follow-
Me, and Beeper Notification.
WakeUp Allowed Allows Wake Up calls to be sent for this mailbox.
Fax Broadcast Allows Mailbox Owners to broadcast faxes
Overhead Page Enables overhead paging to announce the call before transferring.
ExclEmergPurge Disables system wide emergency purge for this mailbox.
Call Recording Enables the two-way call recording feature.
Day Transfer
When this option is activated, calls will be transferred to the physical extension number only dur
the system’s daytime operation mode. During night (“Off hours”) operation, calls will be transferre
directly into the Voice Mailbox.
ing
d
one call is received at that extension, the TVM-2000 will announce the mailbox
e call is for prior to connecting the call. This option is only available in a TVM-2000 supervised
call transfer.
NoCallProgress (Blind Transfer)
When activated, this function will cause the TVM-2000 to transfer the call and immediately
disconnect itself. It is then the responsibility of the telephone switch to forward a busy or
unanswered call back to the TVM-2000 extension.
Direct Access
After hearing the Voice Mail greeting, the TVM-2000 will prompt callers to record their message
instead of playing the standard menu of options.
Group
Enables group options on this box. (See “Group Setup” on page 115.)
Speakerphone
When this feature is activated, the TVM-2000 will announce incoming calls; “You have a call”, or
“John Smith - you have a call” (if a name was recorded for this mailbox) followed by, “Press 1 to
accept the call”. This feature is useful when the telephone switch does not send any callback tones to
allow the TVM-2000 to determine if a call has been answered. After the announcement, the recipient
can enter [1] to accept the call, or do nothing. If the recipient does not accept, the call is routed to
their mailbox. This option is only valid in a supervised call transfer. If your switch does not support
Call Screening, enabling this field along with a few others will allow the TVM-2000 to utilize its
own internal hardware and software to implement this feature. See “Creating Call Screening within
the Voice Mail” on page 48 for detailed instructions.
VoiceMail Only
When this feature is activated, this mailbox will have Voice Mail functionality only; no calls will be
transferred to the individual extension. The message notification options will function normally in
this mode. The difference between Voice Mail Only and Direct to Voice Mail fields is this: Voice
Mail Only is a System Administrator option while Direct to Voice Mail is activated and de-activated
by the mailbox owner. The resulting functionality is the same for both fields.
Notify
This option may be used when more than one Voice Mailbox is assigned to a single extension. For
example, an extension can be assigned with one mailbox for sales calls and another for personal
alls. Each time a phc
th
112 TVM-2000 Technical Reference Manual
Section 6: System Reference
Page Ok
his type of mailbox aT llows callers to alert a person through the paging system if the mailbox owner
was unavailable at their extension. If, after the TVM-2000 plays the message, “Press [1] to leave a
ing message, but is not given the option to page again. Your telephone
n to mark messages as urgent. Messages
t
and standard telephones are used on the
his feature, when activated, does not play the Busy/No Answer prompt upon hearing those
Call Screening
When activated, callers are asked to speak their name. The call is then transferred to the extension.
The person answering the telephone will hear “Call from (caller’s name).” This option may be used
in conjunction with the notify and speakerphone options, and is only valid in a TVM-2000
supervised call transfer.
Beep Only
When activated, this feature skips the mailbox greeting completely and sends the caller directly to
Voice Mail, skipping the “Leave a message at the tone” prompt.
No Options
After a message has been left at the extension, no option prompts are played to the caller. For
example, instead of hearing the following prompt:
“To listen to the message you just recorded, press [1]. To send the message, press [2]. To record your
message, press [3]. To exit without sending your message, press the [#] key.”;
the following prompt is played:
“Press [1] for another extension. Press [2] to hang up.”
Fax Ok
In addition to standard Voice Mail, this feature allows an extension to also receive faxes. The Voice
Mail system will identify CNG tone and immediately send the call to the fax machine.
Fax Only
Extensions with “Fax Only” activated can only receive faxes.
message, [2] for another extension, or [3] to page”, the caller enters [3], the system will say “One
moment please” and attempt to page the mailbox owner. If the mailbox owner does not respond, the
aller is again given the greetc
switch must have the ability to “Meet-Me Page” for overhead paging. Refer to your switch manuals
to determine if the switch has this capability. If your switch does not support Paging, See “Creating
aging within the Voice Mail” on page 49 for details. P
Page Always
Whenever a caller dials this type of mailbox, the TVM-2000 pages the mailbox owner instead of
transferring the call to their extension.
Urgent Ok
When this feature is activated, callers will be given the optio
marked urgent are played before other messages when accessed by the mailbox owner. If the
mailbox owner has outbound beeper notification activated, it will perform notification only if urgen
messages have been left. (see “Notification Options” on page 29).
Alternate Message Notification
When activated, message notification to this mailbox will use the alternate message notification
sequence. This option is useful when proprietary telephones
same switch. In this case, proprietary telephones will have a message light notification and standard
telephones will be verbally notified according to the alternate notification sequence.
Skip Status
T
responses from the extension. Instead, it goes directly to the “Leave a message at the tone” prompt.
TVM-2000 Technical Reference Manual 113
Section 6: System Reference
Busy Overri
When activate
de (Call Waiting)
d, this function utilizes the Busy Override feature of the phone system (if available).
nother parameter associated with this is the Busy Override field found on the [M]ore Switch
Configurations Screen from the [A]dvanced Settings Menu. Both must be enabled and digits entered
in order for a Busy Override session to work efficiently.
Capture Digits
When activated, this function records the digits entered by a caller. For example, the voice mail
needs to record phone number entries in order to enter a number to call back in a beeper message
window.
If Capture Digits has a star (*) next to it, and beeper forwarding is active, callers will be prompted,
“To leave a message, press [1]...To leave a number where you can be reached, press [5].” If the
caller presses [5], they will be prompted “Please enter the number where you can be reached,
followed by the [#] key.” After entry of the number is completed, the caller will be prompted “To
continue, press [1]. To disconnect, press [2].”
The mailbox owner will be beeped with the captured digits replacing “*8” in the Beeper Seq. string.
If the caller left a number, the mailbox owner will be beeped, and the number to call will appear in
the beeper window.
A
114 TVM-2000 Technical Reference Manual
Section 6: System Reference
Group Setup
Figure 6-21: Group Setup Screen — To access from the Main Menu press [M], [E], mailbox #,
[ENTER], «Group Setu
p».
d
the «Mailbox Attr.» screen, also accessed through the mailbox editing screen.
ailboxes together. Each group can hold
no limit to the number of groups allowed. One of the “members” of a
There are four types of group mailboxes:
eft in this group mailbox are sent (broadcast) to every
ox: Messages left in this group mailbox are sent (broadcast) to every
ndle messages. (see “Group Mailboxes” on page 34).
his group is used to retrieve messages from several mailboxes in one
l
ext mailbox in the group press the star [*] key.
as a group mailbox, it is possible to review, add, or delete
To access the Group Setup screen, the mailbox must first have “groups” enabled. The group fiel
is enabled via
Using groups, the system administrator can link (or group) m
is up to 40 members, and there
roup can be another group. g
Broadcast Group Mailbox: Messages l
member within the group (see “Group Types” on page 35).
Dispatch Group Mailb
member of the group. Once a member of the group listens to the message, the message is removed
from all other mailboxes in the group.
ACD Only Group Mailbox: Distributes calls insofar as the Call Distribution field specifies. Does
ot han
Retrieval Group Mailbox: T
step. Accessing the owner’s side of the mailbox will allow the listener to hear all messages left for al
the members of the group. To skip to the n
After a specific mailbox is configured
group members using the Group Setup Screen.
TVM-2000 Technical Reference Manual 115
Section 6: System Reference
Audiotext Mailboxes
Figure 6-22: Audiotext Mailbox Screen — To access from the Main Menu press [M], [E],
mailbox #, [ENTER], «Audiotext», [Y].
FIELD DESCRIPTION:
Pass: The mailbox owner’s access code.
Hang-up when played Hang-up after playing this menu.
Record Response This sets the question and answer mailbox.
FaxBack Makes mailbox a Fax On Demand mailbox.
Audiotext mailboxes allow callers to:
• Listen to directions, order products or enter a phone number that the system can send to a beeper.
• Choose product information and other texts to be faxed back.
• Listen to menus of choices for more audiotext mailboxes.
After assigning the mailbox type as AUDIOTEXT and activating the mailbox, the system asks for a
single-digit selection and the corresponding mailbox number, so it can direct the caller through the
Audiotext system.
An Audiotext mailbox could lead to another Audiotext Screen (mailbox) or to a regular extension.
There is no limit on the number of Audiotext levels in the system. Use “Single Digit Menu
Worksheets” on page 156 to plan Audiotext trees before implementing them.
Before assigning audiotext functionality to a mailbox, ensure that the mailbox is empty. The warning
dialog will appear whether or not there are any messages and faxes outstanding. Typing [Y] will
bring up the Audiotext Screen that allows activation and setup of a mailbox’s Audiotext options.
For a description and examples of Audiotext functionality, see “Setting Up Audiotext Mailboxes” on
page 37.
116 TVM-2000 Technical Reference Manual
Section 6: System Reference
Reports
The Reports Menu allows access to a variety of report types.
Figure 6-23: Reports Menu — To access from the Main Menu, press [R].
eports can be generated and sent to a printer or to a floppy disk. After choosing a specific report,
y be asked to output the re or the screen. Type [S] to display it on the screen.
I ched to t int it. Pressing [C] to cancel or
h you to th y the
r \PROD dir ensity floppy disk.
S iguration
T nfiguration report details all of the features and functionality that have been enabled
r the TVM-2000 in a system.txt file. To retrieve the report, enter [S] from the Reports Screen, and
follow the prompts.
Mailbox Report
This report contains all the information available on active mailboxes. To retrieve this report, select
[M] from the Reports Screen and follow the prompts. The TVM-2000 will create an ASCII text file.
Activity Report
The Activity Report shows a listing of the number of calls each port has had since the system was
last rebooted.
Delete Activity Log
Deletes the current log file.
Turn Activity Log On/Off
Toggles the Activity Log on or off. If the activity log is on, then the TVM will log the system
activity to the file LOGFIL.DAT.
R
ou will port to the printer
f you have a printer atta he voice mail, you can press [P] to pr
itting [ESC] will return e previous menu. To save the report on a floppy disk, cop
eport from the C:\TM ectory to a DOS formatted 1.44 MB High D
ystem Con
he System Co
f Report
fo
TVM-2000 Technical Reference Manual 117
Section 6: System Reference
View Log File
The View Log file records System Activity starting at the moment the [T]urn Activity Log O
toggled on, and continues saving data until it is toggled off. This is particularly useful for research
error messages, finding localized problems in the system, etc. It is saved as LOGFI
n is
ing
L.DAT in ASCII
xt.
ited amount of system activity and is on regardless
a eports allow system administrators to see all of the wake up calls from either
mailboxes 99, and 999.
te
Recent Log View
Same as View Log File, but it only reports a lim
of the Turn Activity Log On/Off setting.
Wake Up Call Reports
ke Up Call RW
particular mailboxes or all mailboxes for administrator defined periods of time.
Get Mailbox Message Status
This report lists all the mailboxes on the system and shows the number of new, old, and deleted
messages are in each box. This does not include the system
118 TVM-2000 Technical Reference Manual
Section 6: System Reference
Utilities Menu
The Utilities Screen provides access to TVM-2000 utilities such as Back Ups, Upgrading, and Call
Progress Analysis.
Figure 6-24: Utilities Menu — To access from the Main Menu enter [U].
FIELD DESCRIPTION:
[B]ackup TVM system Back up system to floppy diskettes.
[R]estore TVM system Restore previously saved settings from floppy diskettes.
[M]anual PBX setup Run manual call progress analysis utility.
[U]pgrade TVM system Used to upgrade the system software.
[D]isk Defragment Optimize the system disk.
[E]nable Remote
Maintenance
Activates the remote communication utility.
TVM-2000 Technical Reference Manual 119
Section 6: System Reference
Backing Up the T
elekol recommends backing up the TVM-2000 afte
VM-2000
r all greetings have been recorded and
and/or electrical surges can result in loss of data!
During the backup procedure, the following elements will be saved on the diskette:
• System configuration settings
• Mailbox greeting messages
• Active mailboxes and their settings
• System greeting messages
• Messages (optional: Backing up messages is only supported from the keyboard & monitor
interface.)
Perform a backup of the system, including settings, every time you modify, or once a month.
From the Main Menu, select [U]tilities and then [B]ackup. Decide whether or not you want to
backup all messages in addition to system and mailbox configuration. Insert formatted 1.44 MB
(3.5”) diskettes into drive A until the back up is complete.
Label and write protect the backup diskettes and store them in a safe place.
Restoring the TVM-2000 System
To restore the settings and greetings which were saved during a previous back up procedure, select
[R]estore TVM-2000 from the utilities screen. Insert the Back Up diskette(s) into the TVM-2000
e
pgrading TVM-2000 System
T from the Utilities Screen, and a new screen will pop up, prompting you to insert the update
d M-200
Disk Defrag
The TVM-2000 com from the Utilities
menu will automati
Enable Rem
To activate and cha ties Screen.
T
mailboxes have been configured. Telekol further recommends backing up data after any changes
have been made. Power failures
floppy drive. If more than one diskette is being used, make sure that the diskettes are inserted in th
me sequence that they were backed up. The restore procedure is complete when the floppy drive sa
light turns off. Remove the diskette(s) and store them in a safe place.
U
ype [U]
isk. The TV 0 upgrade software is fully automatic.
ment and Repair
es bundled with optimization and repair software. Typing [D]
cally start the process.
ote Maintenance
nge the communication port settings, enter [E] from the Utili
120 TVM-2000 Technical Reference Manual
Section 6: System Reference
Advanced Set
T or TVM-2000 System Administra lekol
Authorized Dealers. Before making any changes to the screens accessed through the Advanced
S con t 1-800-797-0123.
tings
his section is f the exclusive use of experienced tor or Te
ettings Menu, tact Telekol Technical Support a
F va m the Main Menu, press
igure 6-25: Ad nced Settings Menu — To access fro [A].
TVM-2000 Technical Reference Manual 121
Section 6: System Reference
Switch Configuration Menu
The Switch Configuration Screen controls parameters that require changing whenever a switch is
integrated with the TVM-2000.
Figure 6-26: Switch Configuration Menu. — To access from the Main Menu, press [A], [S].
The following settings control various functional telephone interface parameters. These values are
automatically set when preset switch defaults are loaded.
FIELD DESCRIPTION RANGE
DID to VM Option to tell the TVM-2000 whether to expect DTMF digits
when it answers the line, and what to do with those digits.
“No” informs the Voice Mail to do no special in-band
integration, and simply act on the digits received. “Yes”
informs the Voice Mail to treat the digits received when it first
answers a call (defined by the DTMF interval timers) as a
mailbox number for which to take a message. If it receives a
valid mailbox number during this interval, it bypasses the
transfer, and goes straight to leaving a message. “Rules” tells
the TVM-2000 to interpret the DTMFs based on the [M]ore,
«Rules» screen.
No/Yes/Rules
Silence Bef.
Greeting (secs)
Number of seconds to wait after taking port off-hook and
before the welcome message. This is in addition to the time
the TVM-2000 waits for DTMFs.
0 to 9 seconds
Direct VM
Delay(1/100ths)
Number of 100ths/second for Voice Mail to wait after dialing
ext. and before playing the Mailbox greeting.
Play ‘You may
Play hang...’
the message “You may hang up now” on direct voice mail
access (when [9]+[Extension Number] is entered). If caller
hears this prior to a mailbox greeting and the system uses
unsupervised transfers, this parameter should be turned off.
Yes/ No
Check for DT Determines whether or not the system checks for dial tone
before dialing extn. for outside dialing.
No/Yes
Pulse/Tone
Dialing
Toggles between the two dialing options. Tone/Pulse
122 TVM-2000 Technical Reference Manual
Section 6: System Reference
FIELD DESCRIPTION RANGE
Loop Drop Detects loop drops disconnects. Yes/No
Reorder Signals TVM to disconnect upon hearing re-order tone. Yes/ No
Discn’t Digits DTMF digits sent by the switch. Up to 5
characters
Outbd Follow-
Me Seq.
Outbound Follow-me sequence. Up to 28
characters
Outbd Dialing
Seq.
Outbound dialing sequence. Up to 28
characters
Page Seq. Page sequence. Up to 28
characters
MsgL Port Port for message notification light sequencing. Same: same
port that turns on the light turns it off.
Last: last port in Voice Mail system is the only port that turns
on or off lights.
None: Any idle port.
Port #: Individual port number assigned to turn on and off
lights.
Same/
Last/
None/
Port #
Outbd Port Port assigned for automatic outbound calls from the Voice
Mail to a mailbox owner’s beeper or outbound telephone
numbers.
Last: last port in Voice Mail system is the only port that
performs outbound message notifications.
None: Any idle port.
Port #: Individual port number assigned to perform outbound
notifications.
Last/
None/
Port #
Msg Light On Message notification ON sequence. < 21
characters
Msg Light Off Message notification OFF sequence. < 21
characters
Alt Light On Message Notification ON sequence used for MB’s with the
lt. N s A otification parameter enabled.
< 21
rcharacte
Alt Light Off Mess
Alt. N characters
age Notification ON sequence used for MB’s with the
otification parameter enabled.
< 21
MSG Repeat Set m Yes/ No essage to be performed multiple times.
Alt Msg Repeat Set alternate message to be performed multiple times. Yes/ No
Flashes Bef. Nu
Trans.
mber of hook flashes before transferring a call.
Digits Bef. Additional digits to dial before transferring a call or dialing the
en
Trans (Bef. Ext) ext sion number.
Digits Bef.
Trans (Aft. Ext)
Additi
the ex
onal digits to dial before transferring and after dialing
t. number.
Flshs/Conn Num
bee
b
n
er of hook flashes to connect the call once a pickup has
detected (Used only with Supervised Transfers).
Flshs/Recall Numb
answer signal detected. (Used only with supervised
ansf
er of hook flashes to recall the call once a busy/no
tr ers).
Dig’s/Conn Additi
busy/
super
onal digits to dial before connecting the call, once a
no answer has been detected. (Used only with
vised transfers).
Dig’s/Recall Add
ans
iti
w
Trans
onal digits to dial to recall the call once a busy/no
er has been detected. (Used only with Supervised
fers).
I are not w rs in the bove listing.
hese fields are preset du
anual for additional information.
f call transfers orking correctly, review the last seven paramete
ring installation of the switch defaults. Refer to the telephone switch’s
a
T
m
TVM-2000 Technical Reference Manual 123
Section 6: System Reference
Line ID Mapping Screen
T ettings al ne for example,
multiple companies using
he following s low for separate greetings to be played on specific CO li
the same switch.
s,
Figure 6-27: Line ID Mapping Screen — To access from the Main Menu, press [A], [L].
B unks are ple tenants, assign diffe nt IDs to the
g esent g into the telephone itch can have
u lin syste , which means
that all tenants will have to share those num
and tenant 3 uses the rem shared by all tenants.
For additional information on how to use the Line ID Mapping Screen, see “Enabling Multi-Tenant
A on page 45
y default, all tr identified as ID=1. To set up multi re
roup of trunks repr ing each tenant. Each trunk line comin sw
p to ten ranges of CO es. Only one single digit menu can be applied to the
bers, e.g., tenant 1 needs digits 1-3, tenant 2 needs none,
m
ainder. Operation modes are universal and are
pplications” .
FIELD DESCRIPTION
Begin Be
End En
gin range of CO lines for specific tenant.
ds range of CO lines for specific tenant.
Id Number that identifies the entered range of CO lines as partitioned for use
by one tenant only.
MBox Mailbox number to start in for this range of CO lines.
Default Default Id and mailbox for any calls coming in on additional CO lines not
specified in this menu.
124 TVM-2000 Technical Reference Manual
Section 6: System Reference
More Switch Configuration
justing whenever a switch is
hanged. Most parameters are automatically set when loading preset switch defaults.
The More Switch Configuration Screen controls parameters that need ad
c
Figure 6-28: More Switch Configuration Screen — To access from the Main Menu press [A],
[M].
FIELD DESCRIPTION RANGE
DTMF on Answer On certain systems, enables speech detection to be
flawless, e.g., on a DK-280 using a supervised transfer,
sending a DTMF advising the Voice Mail that a call was
answered, makes the system work more efficiently
Yes/ No
Await Ring on NCP Allows mailboxes setup with blind transfers to act like
supervised transfers by allowing the Voice Mail to
“listen” for one ring and return to caller if busy. Used
primarily on systems that don’t forward cleanly.
Yes/ No
Max. Lights per Port Number of message lights that each port can light. 0-999
Disconnect Time Indicates the number of 100ths/second that the Voice
Mail is forced to wait prior to answering another call.
0-999
Msg. Light First Only Enables the Voice Mail to light a message light on the
first occurrence of a message being stored in a mailbox
and not lighting the light again when a second message
is left.
Yes/ No
Alt Msg. Light First
Only
If an alternate message light sequence is enabled in
the Voice Mail, this parameter lights the message light
only on the first occurrence of a message being left in a
mailbox.
Yes/ No
DTMF Call Progress
Tones
Some systems require DTMF tones assigned for ring,
busy, ring back dial tone detected, etc. Requires values
entered in «Edit CP DTMFS»
Yes/ No
Busy Override Digits for system to automatically dial in order to
commence a busy override session.
TVM-2000 Technical Reference Manual 125
Section 6: System Reference
FIELD DESCRIPTION RANGE
Put on Hold Digits for system to automatically dial in order to initiate
a put on hold session.
a pick up hold session.
Pick up Hold Digits for system to automatically dial in order to begin
Alt. Spkrphn For switches that do not support Call Screening,
toggling this field to Yes enables the Voice Mail system
Yes/ No
to use its own internal hardware and software to work
around the switch to offer Call Screening.
Alt. Paging For switches that do not support Meet-Me Paging,
toggling this field to Yes enables the Voice Mail system
to use its own internal hardware and software to work
around the switch to offer Paging.
Yes/ No
«Hotel» Accesses the Hospitality configuration screen.
«Other» Accesses miscellaneous parameter settings such as
Outbound Recall, Logging Mask, etc.
«Call Record» Accesses the Maximum Call Recording Time and
Minutes Before Deleting Alternatives parameters.
«Conference» Accesses three additional parameters that are
Conference Seq. required for switches that do not
directly support call recording:
Conference Seq: Digits for system to automatically dial
in order to initiate a two-way call recording session.
Drop Conf. Seq: Digits for system to automatically dial
in order to disconnect a two-way call recording session.
Dis/Conf Seq: Digits for system to automatically dial in
order to abandon all parties in a call recording session.
Drop Pager Seq. Digits for system to automatically dial to disconnect a
PA system.
«ID’s» Accesses the ID screen
«Languages» Accesses the Languages screen
«Wake Up Calls» Accesses the Wake Up Calls screen
Main Menu/No Input “Operator” Follows Day/Night General Delivery MB
param.
“Disconnect” Disconnects caller on no input.
“Specific MB” Goes to the mailbox specified in “Specific
MB”
Specific MB
elected in the MainMenu/No Input
Mailbox to which caller is directed on no input when
“Specific MB” is s
field.
«Edit CP DTMFS» gress Tones. If
enabled, the sequences are entered into the system
from this menu.
Used in conjunction with DTMF Call Pro
«Rules» Menu that allows the system to interpret DTMF
characters by pattern, and react in a certain manner
based on actions entered here.
126 TVM-2000 Technical Reference Manual
Section 6: System Reference
Call Record Screen
The Call Record screen controls parameters that affect Call Recording.
Figure 6-29: Call Record Screen — To access from the Main Menu, press [A], [M], «Call
Record».
Max. Call Rec.Time (Mins.)
This is one of the parameters required to configure TVM-2000’s two-way call recording capability.
It indicates the maximum number of minutes for a single two-way call recording. The default is 60
minutes.
Mins. bef. Deleting Tentatives
This field defines the maximum number of minutes a tentatively held two-way call recording stays in
the individual’s mailbox before it is automatically deleted from the system. The default is ten
minutes. If the mailbox owner listens to the recording prior to its expiration, the recording will be
saved until the owner of the mailbox deletes it.
Max Call Recording Pause
Indicates the number of seconds of silence the TVM-2000 will allow in a recorded conversation
before it assumes that the call has ended and hangs up.
TVM-2000 Technical Reference Manual 127
Section 6: System Reference
Edit CP DTM
his
Some F digits instead of standard tones from the Voice
Mail rts. In
Fs
screen should only be accessed when integrating new switches with an existing system. T
switches support the ability to utilize DTM
po those cases, each state needs values entered in order for the feature to work.
Figure 6-30: Edit CP DTMFs Screen — To access from the Main Menu, press [A], [M], «Edit
CP DTMFs».
FIELD DESCRIPTION
CP
Sta
Tone Digit or series of digits (up to three) that replaces standard tones
te Toggles between Ring, Busy, Answered, and Dial Tone.
On Msg. Light
Success
dicates which tone is selected.
Some phone systems send a DTMF to the Voice Mail upon successfully
lighting a message light. This parameter in
None=no signal.
Dial tone
0-9, plus A, B, C, D (4th Column Digits)
128 TVM-2000 Technical Reference Manual
Section 6: System Reference
Rules
outside line, direct call from
ato identify
t
ules support in-band DTMF signaling. When a call enters the Voice Mail, the telephone switch R
sends DTMFs explaining how the call got there, e.g., direct call from
nother extension, forwarded call from another extension, etc. Rules allow the Voice Mail
e DTMF tones, interpret their meaning, and determine what to do with the call.
h
Figure 6-31: Rules Screen — To access from the Main Menu, press [A], [M], «Rules».
FIELD DESCRIPTION
Rule Series of DTMF digits that Voice Mail detects by pattern and attempts to matc
with an ent
h
ry in this field.
ction Dictates what procedures the TVM-2000 performs, upon its recognition of a
DTMF series-based rule.
A
1. To activate rules, set the DID to VM: parameter from the [S]witch Settings screen to Rules.
2. The rules screen is set up as a table, with the left side (Rule:) representing a “pattern” to look for,
and the right side (Action:) tells the Voice Mail what to do when this particular pattern is
matched.
TVM-2000 Technical Reference Manual 129
Section 6: System Reference
3. The rules portion describes for which
of DTMFs (0-9, *, #, A, B, C, D) and
DTMF digits the VM should look. This sequence consists
special characters. These special characters are used to
represent different sequences that the switch can send to the Voice Mail.
SPECIAL CHARACTERS
? Represents any one DTMF digit.
X Represents any number composed of DTMF digits that the switch can send.
V Represents the voice mail extension on which the call is coming in.
S Represents the source extension number of a transferred call. On internal calls, this
lets the Voice Mail identify the person who is going to leave the message. (The
listener hears “Message from.”)
M Represents the destination extension number of a transferred call. (The extension
which was forwarded to the Voice Mail)
T Represents the trunk number of the call being transferred to the Voice Mail. This
variable is important if you are trying to set up a multi-tenant system, as it is used to
look up the correct VM Unique Id in the [L]ine ID Mapping Menu of the Voice Mail.
%n Where n specifies the number of digits to expect.
4. The action parameter tells the Voice Mail what to do after it matches the rule. The action can be
one of the following:
ACTION DESCRIPTION
Not Used Tells the Voice Mail not to use this rule.
Busy->Mbox Tells the Voice Mail to take a message for mailbox M, playing the busy
greeting.
NA->Mbox Tells the Voice Mail to take a message for mailbox M, playing the No
Answer greeting.
->Mbox Tells the Voice Mail to take a message for mailbox M, playing generic
greeting.
->AutoLogon Tells the Voice Mail to go to t
number to log
he owner’s side, using M as the mailbox
into.
->Greeting tinTells the Voice Mail to go to the main gree g
DayMode e isconnecTells the Voice Mail to switch into Day Mod , and d t the call.
NightMode de, and disconnect the call. Tells the Voice Mail to switch to Night Mo
IgnoreCall Tells the Voice Mail to simply hang up on t
instance, on the switches that send Day/Ni
Voice Mail, but you do not want to act on it.
he would
g forma
call. This
ht mode in
be used, for
tion to the
CallRecord l sessioTells the Voice Mail to initiate a two-way cal recording n.
5 s d “N aram sed when
t in nd ther mailbox
s a use th ailbox to
which it was tra et to “No”, the 000 finds the Port
m po t is se es”, then
it assumes that port transferred.
If a sequence of dig pos another rule if more
digits where to be sent, the VM will wait for more digits to try and determines which rule is the
c will how uld it does
not receive any mor mat
T ce at if a s ce of digit mpletely
matches two differe
. The “Global la
you have an ac
t MB:” parameter toggles between “Yes” an
ion that takes a mailbox number (-> Mbox for
th
o”. This p
stance), a
eter is u
e is no
(M) in the rule ection. In this case, the Voice Mail assumes
nsferred. If Global last MB: is s
t it should
n the TVM-2
e last m
that the call ca e in on, and transfers to the last mailbox the
it should use the last mailbox to which any
rt used. If i
in the system
t to “Y
its completely matches one rule, and could sibly match
orrect one. It use the DTMF interval timers to determine
e DTMFS, it uses the rule that completely
long it sho
ches.
wait. If
he rules are pro ssed from top to bottom. This means th
nt rules, it will use the first rule in the list.
equen s co
130 TVM-2000 Technical Reference Manual
Section 6: System Reference
Rules take full advantage of TVM-2000’s functionality. For exam a vali M is
b wou n hile t second rule
would initiate the p second digit.
ple, 1M is d rule; 1%2
etter. The first ld wait the full 2 second time-out for additio
rocedure immediately following the
al digits, w he
Example:
The phone system sends “#01#MailboxToTakeMessageFor#”. The rule might look like:
#01#M#
There are addition n the special characters X, V, S, M, and T. The al modifiers that can be used o
“%” symbol tells t xpect for the variable. For instance, he Voice Mail exactly how many digits to e
if the MailboxToTakeMessageFor in the previous example is always three digits, you could use:
#01#%3M#
%M without any n eans one digit. umber in between the “%” sign and the special character m
It is preferable to u o how se the number of digits to expect because the v ice mail knows exactly
many digits to exp t r additi ts. ect for the sequence; therefore it does not have o wait fo onal digi
It is also necessary the variables. Suppose a switch sends: at times to use the “%” format for
“1MailboxToTakeMessageForSourceExtension”
For instance, if ext forw the Vo ension 34 calls extension 12, and the call is arded to ice Mail, the
telephone switch sends “11234” to the Voice Mail.
12 = MailboxToTakeMessageFor
34 = SourceExtension
In this case the Voice Mail would have no way to distinguish the end of
MailboxToTakeMessageFor and the beginning of SourceExtension, so you must tell it exactly
how many digits to expect:
1%2M%2S
TVM-2000 Technical Reference Manual 131
Section 6: System Reference
Misc. Advanced Parameters (Other)
meter Settings (Other) Screen controls parameters not covered by
The Miscellaneous Advanced Para
the More Switch, Switch, and Advanced Switch Configuration screens.
Figure 6-32: Miscellaneous Advanced Parameters (Other) Screen — To access from the Main
enu, press [A], [M], «Other». M
FIELD DESCRIPTION RANGE DEFAULT
Outbd Recall Digit sequence the TVM-2000 automatically
dials to retrieve a caller on hold in the Voice
Mail when an Outbound Follow Me fails to
connect.
Up to 19
digits
Switch
Dependent
Outbd. Connect Digit sequence the TVM-2000 automatically
dials to transfer a caller on hold in the Voice
Mail when an Outbound Follow Me connects
Up to 19
digits
*5 (reset the
port)
Dig’s (bef ext)
#2
Appends these digits to dial before Dig’s (bef
ext) in the switch configuration screen
Up to 19
digits
None
Dig’s (aft ext) #2 Appends these digits to dial after Dig’s (aft
ext) in the switch digits configuration screen.
Up to 19 None
Direct VM Prefix Ch
for a direct to Voice Mail prefix
anges default to any single digit desired Any valid
DTMF digit
None
Direct VM Suffix Ch
fo
anges default to any single digit desired
r a direct to Voice Mail suffix.
Any valid
DTMF digit
None
Logon Prefix Ch
for a logon prefix. (For access to message
re
anges default to any single digit desired Any valid
DTMF digit
None
trieval routines)
Logon Suffix Ch
for a logon suffix. (For access to message
e
anges default to any single digit desired Any valid
DTMF digit
None
r trieval routines.)
Int. Options #1 Th
int
means no special options. The only current
ot
81
is is a special field to define special 0-9 0
egration option for the TVM-2000. 0
her value is 1, for the Samsung Prostar
6 Plus.
132 TVM-2000 Technical Reference Manual
Section 6: System Reference
FIELD DESCRIPTION RANGE DEFAULT
Logging Mask Inf
form, based on values listed below:
Fa
Time = 1024
Vo
Message Store Information = 4096
Digital Integration Information = 24576
Example:
For full history enter 32767;
For JUST Voice and Fax info, enter 2104
(2048 + 256)
Ref. Hours Refreshing means turning on all message
lights that should be on.
None: Don’t Refresh.
0: Refresh during once-a-day activities.
x: refresh every x hours.
None, 0, x None
ormation to display, entered in numerical 0-32767 0
x = 256
ice Driver = 2048
Ref. Off If this is set to yes, then off lights are
refreshed as well during a refresh operation.
Yes/No No
Ref. A/Trans If this parameter is set to yes, and a transfer
is made to an extension that has its
message light lit, the light is re-lit.
Yes/No Switch
Dependant
Ref. On
Incoming
If this parameter is set to yes, and a call
comes into the Voice Mail from a known
extension, the message light is re-lit.
Yes/No Switch
Dependant
Ref. On Same
Only
Only performs the above actions if the call
comes in, or is transferred from the same
line that lit the light initially.
Yes/No Switch
Dependant
Delay before
answer
The number of 100ths of a second to delay
after detecting the correct number of rings
before answering the phone.
0 - 1,000 0
TVM-2000 Technical Reference Manual 133
Section 6: System Reference
Digital Integra
igital Rules Screen
The Digital Rules screen tells the TVM-2000 what action to take based upon the event reported to
the port.
tions
D
Figure 6-33: Digital Rules Screen — To access from the Main Menu, press [A], [M], «Digital
Rules».
The system administrator can choose between six available actions, described below:
ACTION DESCRIPTION
Ignore Call The TVM-2000 will disconnect the caller.
Busy -> Mbox The status will play stating, “The extension you dialed is busy.” Then the
mailbox will record a message.
NA ->Mbox The status will play “There is no answer at the extension you dialed.” and
then record a message.
->Mbox The mailbox will record a message. No status will be played.
->Autologon The caller will hear, “Please enter you access code.”
->Greeting The welcome message will be played.
134 TVM-2000 Technical Reference Manual
Section 6: System Reference
The events that prompt these actions are listed
(See “Call Analysis Rules screen” on page 58
below, and defined in the Call Analysis Rules screen.
for more information on call analysis rules.)
EVENT DESCRIPTION
On Fwd Int Defines what action to perform on a forwarded internal call to the TVM-
2000.
On Fwd Busy Int Defines what action to perform on a forwarded internal call to the TVM-2000
because of a busy status.
On Fwd NA Int Defines what action to perform on a forwarded internal call to the TVM-2000
because of a no answer status.
On Recall Int Defines what action to perform on a recalled internal call to the TVM-2000.
On Fwd Ext Defines what action to perform on a forwarded external call to the TVM-
2000.
On Fwd Busy Ext. Defines what action to perform on a forwarded external call to the TVM-
2000 because of a busy status.
On Fwd NA Ext Defines what action to perform on a forwarded external call to the TVM-
2000 because of a no answer status.
On Recall Ext Defines what action to perform on a recalled external call to the TVM-2000.
On Direct Int Defines what action to perform on a direct internal call to the TVM-2000.
On Direct Ext Defines what action to perform on a direct external call to the TVM-2000.
On Trans Int Defines what action to perform on an internal call transferred to the TVM-
2000.
On Trans Ext Defines what action to perform on an external call transferred to the TVM-
2000.
On ML Callback Defines what action to perform on a call to the TVM-2000 because a user
pressed the message key.
TVM-2000 Technical Reference Manual 135
Section 6: System Reference
Digital Options Sc
he TVM-2000 provides c
reen
onfiguration options for digital switches. T
Figure 6-34: Digital Options Screen — To access from the Main Menu, press [A], [M], «Digital
sers that have phone switches with SMDI integrations should see “SMDI Integrations” on page 54
F tches ratio anual.
Options».
U
or all other swi , follow the respective integration notes in the Switch Integ n M
136 TVM-2000 Technical Reference Manual
Section 6: System Reference
Advanced Sw figu
T itc
Tone Definitions scre
itch Con ration Menu
he Advanced Sw h Configuration menu controls access to the Standard Parameters and Global
ens.
Figure 6-35: Advanced Switch Configuration Menu. — To access from the Main Menu, press
[
A], [A].
TVM-2000 Technical Reference Manual 137
Section 6: System Reference
Standard Parameters Menu
The Standard Parameters Menu controls recording and silence parameters.
Figure 6-36: Standard Parameters Menu. — To access from the Main Menu, press [A], [A],
[S].
FIELD DESCRIPTION DEFAULT
RSilenceLimit Consecutive seconds of silence the voice mail will accept
before terminating a recording.
5
RSilShort Maximum amount of silence the voice mail will accept at the
start of a recording before assuming no caller is present and
disconnecting.
2
Volume Volume of the playback messages in the system. 1 -
9(1=Quiet, 9=Loud)
5
FlashDuration Number of hundredths of a second (10ms units) that the
hook-flash should last.
50
PulseBreak Duration in hundredths of a second (10ms units) of the break
on-hook interval when pulse dialing.
6
PulseDelay Duration in hundredths of a second (10ms units) of the make
off-hook interval when pulse dialing.
4
ToneDelay The time in hundredths of a second (10ms units) between
DTMF digits when tone dialing.
5
RingOn Amount of time in tenths of a second (10ms units) that an
inbound ring signal should be seen before recognizing it as a
valid ring signal.
3
RingOff Amount of time in tenths of a second (10ms units) that an
inbound ring signal should NOT be seen before recognizing
it as a valid non-ring signal.
3
RingEvtDly Amount of time in tenths of a second (10ms units) that if no
inbound ring is seen, the line has been assumed to have
stopped ringing.
80
SilenceDbnc Amount of time in hundredths of a second(10ms units)
required for the voice board to change from a non-silence
state to a silence state.
4
138 TVM-2000 Technical Reference Manual
Section 6: System Reference
FIELD DESCRIPTION DEFAULT
ToneLength Duration in hundredths of a second (10ms units) for
outgoing DTMF tones.
10
LoopDropTime Duration in hundredths of a second (10ms units) that a drop
in loop current must be seen before recognizing it as a valid
loop drop.
30
HookDelay The time delay in hundredths of a second (10 ms 50 units)
after answering the line before doing anything. Note:
Anything smaller than the default of 50 is ignored.
25
DTMFDuration Minimum time in hundredths of a second (10ms units)
during a playback to recognize a DTMF. Note: This
parameter is not currently used and is fixed at 50ms
5
CPDelay The delay in hundredths of a second (10ms units) after
dialing before starting call progress analysis.
25
LoopConn Amount of time in hundredths of a second (10 ms 400 units)
to elapse after dialing before a drop in loop current would
be considered a connect signal.
10
LoopWait Amount of time in hundredths of a second (10 ms 10 units)
after a valid loop drop has been detected before a connect
signal is sent to the VM (during call progress).
10
ringDelay Amount of time in hundredths of a second (10 ms 150 units)
after answering one of the voice mail ports, (150 that if
another port is still ringing, it is considered 0 ms) a valid
ring. This parameter is used in conjunction with “All ports
ring” parameter. The all port’s ring option tells the voice mail
that the PBX will ring all of the voice mail ports on an
answer, and wait to see if the ring goes away.
150
incoming call, and the voice mail should only let one port
chkHangupTime Amount of time in hundredths of a second (10 ms 100 units)
check for a dialtone or reorder tone during
M. (Before transferring to the operator
100
to pause and
certain point in the V
for instance.)
secsPerRing When set to a non-zero value, tells the voice mail that is
should assume an incoming ring signal is this many
0
seconds long. It then uses this value to determine when to
answer the phone. This parameter is mostly used on phone
ing rings is so systems where the off time during incom
small (<200 ms) the voice mail has difficulty counting the
rings.
RsilCallRec Maximum amount of silence allowed before the TVM-2000
assumes the call has been terminated during call recording.
Glitch Unused. 15
Spike Unused. 19
FreqDev Frequency Deviation. 15
DefaultTones Unused 0
TVM-2000 Technical Reference Manual 139
Section 6: System Reference
Call Progress Parameters
r PBX to
The call progress parameters screen will allow you to configure the frequencies used by you
allow the TVM-2000 to perform digital call progress.
Figure 6-37: Call Progress Parameters — To access from the Main Menu, press [A], [A], [C].
FIELD DESCRIPTION
Ringback 1 Defines Frequency and Cadence for Ringback tone
Ringback 2 Defines Frequency and Cadence for a 2nd type of Ringback tone
Busy 1 Defines Frequency and Cadence for Busy Tone.
Busy 2 Defines Frequency and Cadence for a 2nd type of Busy Tone.
Busy 3 Defines Frequency and Cadence for a 3rd type of Busy Tone.
Ringback 3 Defines Frequency and Cadence for a 3rd type of Ringback tone
Busy 4 Defines Frequency and Cadence for a 4th type of Busy Tone.
Reorder Tone 1 Defines Frequency and Cadence for Reorder Tone.
Dialtone 1 Defines Frequency and Cadence for Dialtone.
Reorder Tone 2 Defines Frequency and Cadence for a 2nd type of Reorder Tone.
Dialtone 2 Defines Frequency and Cadence for a 2nd type of Dialtone.
140 TVM-2000 Technical Reference Manual
Section 6: System Reference
Tone Definition Screen
o configure tones, select the tone you intend to change and press [ENTER]. The following screen
will appear:
T
Figure 6-38: Tone Definition Screen — To access from the Main Menu, press [A], [A], [C],
«“Desired Tone”».
FIELD DESCRIPTION
Freq. 1 Frequency of first tone.
Freq. 1 Dev. Frequency deviation range that Voice Mail will accept in recognizing Tone 1.
Number entered is +/- (the full value above actual level, and conversely the full
value below).
Freq. 2 Frequency of second tone played concurrently, if applicable.
Freq. 2 Dev. Frequency deviation range that Voice Mail will accept in recognizing Tone 2.
On 1 Time Indicates the duration of the tone sound 1.
On 1 Dev. Deviation range that Voice Mail will accept in recognizing Tone 1 by duration of
sound.
Off 1 Time Indicates the duration of silence before another tone sounds, recognizing it as
part of a tone set cadence.
Off 1 Dev. Deviation range acceptable by Voice Mail in recognizing this duration of silence
as part of a tone set cadence.
On 2 Time Duration of the tone sound 2.
On 2 Dev. Deviation range that Voice Mail will accept in recognizing Tone 2 by duration of
sound.
Off 2 Time Indicates the duration of silence before another tone sounds, recognizing it as
part of a tone set cadence.
Off 2 Dev. Deviation range acceptable by Voice Mail in recognizing this duration of silence
as part of a tone set cadence.
Repeat Indicates the number of repetitions each duration of tone and silence repeats.
TVM-2000 Technical Reference Manual 141
Section 6: System Reference
Video Options
To change the colors of the system administration screens, select [V]ideo Options from the
Advanced Settings Menu. The following screen will appear:
Figure 6-39: Video Options Screen — To access from the Main Menu, press [A], [V].
FIELD DESCRIPTION
Background Color Toggles between a series of color choices for screen background.
Text Color Toggles between a series of color choices for text.
Border Color Toggles between a series of color choices for borders.
Pressing <Alt><F4> will return colors to the factory defaults.
142 TVM-2000 Technical Reference Manual
TVM-2000 Technical Reference Manual 143
144 TVM-2000 Technical Reference Manual
Appendix A:
Worksheets
P
Planning the e nts and features of system, prior to putting the system on-line, will ensure a
smooth transition for everyone. In order to accomplish this task, you must:
1. Review th gration Notes for r particular telephone switch to determine the parameter
limits and features available. If it appears that your switch does not support a desirable feature,
the TVM-2000 may provide you with the ability to configure an alternate method by utilizing its
own internal hardware and software systems. (Contact your Telekol Authorized Dealer for more
details.)
atch eac ith an ass e, i.e., John S ervice.
4. Ascertain the relationship(s) among extensions, e.g., John Smith is one of 25 extensions in the
Customer Service Department.
5. Determine which functions and features available with your switch will enhance productivity
within the .g., establish A Mailbox, an for directing calls
to appropriate personnel, and Call Queui ent.
6. Work with the client to establish eters and system-wide preferences.
7. Developing a call progress workflow diagram may prove very helpful in determining any
possible “dead-ends” in your system. Ensure that all caller options either end in a voice response
or voice m x or fax mailb the caller to
Telekol highly u vest your time in the planning of the system to insure all
callers and Mailbox owners receive the optimal use of the features available on the TVM-2000. The
following proc ument all settings of the sy em, enabling you to offer your
ers a feature-rich, dependable, high quality messaging s stem while giving you the
cumentation eed for troublesh any situations after installation.
lanning
leme the
e Inte you
2. Develop a list of existing extensions.
3. M h extension w ociated nam mith or Customer S
system, e CD Group
ng for the Custom
Audiotext Function
Service Departmer
param
ailbox, fa ox, or return the main menu.
recommends that yo in
ess will help you doc st
custom
do
y
you n ooting
TVM-2000 Technical Reference Manual 145
Appendix A: Worksheets
Worksheet Overview
System O
This workshee -wide operation, configuration, and mailbox settings discussed in
Section 1: Express Install and Section 2: Mailbox Setup. Refer to these sections in this manual while
completing the low configure the system quickly once on-line, since you
will have alrea k o r. Having the comp ted form with you when you call
Technical Support will allow them to review all significant parameters and respond to your questions
more precisely
Mailbox Owner/Attributes Information
This form describes all the features assigned to each individual mailbox. It enables you, the installer,
to organize all mailboxes to f tilize the TVM-200 system.
Business Hour Information
This worksheet is helpful in organizing your business hours and matching them to modes of
operation.
Greeting t O
This form assi developing y reetings. Bre to smaller
components al to group gree ific structure t times of the day,
for different m n, as w or special applicat ns. If you are installing a multi-
tenant or multi mplete a form for each tenant or language. Be sure to review your
greeting numb ts to eliminate any mixed system greetings.
Greeting rt T
Once the scripts have been given num ents, string th ic greeting
needed. As each greeting can have up to four sections, this capability is shown on the form; however,
each greeting does NOT have to consist of four components. Be sure to label each greeting structure,
in case change ade later. This will allow you to identify all structures that will be affected by
any recorded greeting changes.
Single Digit Menu Worksheets, Part 1
This workshee ou plan your single digit menu. You can use it to chart out what mailboxes
you want assigned to which keys.
Single Digit Menu Worksheets, Part 2
, this form will allow you to write out
verview
t details all system
form. This will al you to
edy done all the wor n pap le
.
types of ully u 0
Scripts, Par ne
sts you in our custom g
in spec
aking them down in
for use at differenlows you tings s
odes of operatio
lingual system, co
er assignmen
ell as f io
Scripts, Pa wo
ber assignm em into each specif
s are m
t will help y
After assigning the mailboxes to the single digit menu in part 1
what the prompts will be for the various mailboxes.
146 TVM-2000 Technical Reference Manual
Appendix A: Worksheets
System Overview
CONFIGURATION MENU RANGE DEFAULT CUSTOM ENTRY
MB Width 2-3 Switch Dependant
ch Dependant
All Ports Ring Yes/No Swit
Max. Greeting Length Yes/No 60
Disconnect on Silence Yes/No Yes
Directory MB 000-999 002
Notification Cycle (Mins) 0-255 5
*4 Inbound Rings 1-9 4
*4 Outbound Rings 1-9 4
Beeper Seq *8*0 9*1*9*4
Rtrys on No Input 0-9 1
Min Rec Length 0-10 1
Delay for ext 0-10 2
Page Delay (s) 1-60 0
Operator Delay 1-120 6
SYSTEM HOLD OPTIONS RANGE DEFAULT CUSTOM ENTRY
Max System Hold 1-# of ports 2
Hold Attempts 1-99 4
Hold Seconds 1-120 10
NAME SEARCH RANGE DEFAULT CUSTOM ENTRY
Disable Name Search Yes/No No
Play Extn. Number Yes/No Yes
List Names on Search Yes/No Yes
FAX CONFIG RANGE DEFAULT CUSTOM ENTRY
Fax Port 1 Any valid extension
Fax Port 2 Any valid extension
Fax Port 3 Any valid extension
Fax Port 4 Any valid extension
Fax ID Up to 20 characters TVM
TTI Skip (2mm intervals) 0-99 5
Fax Dial String 9*1*9
Cover Doc# None, 000-999 None
Max. Docs Allowed 0-9 3
Call back Yes/No No
TVM-2000 Technical Reference Manual 147
Appendix A: Worksheets
MAILBOX EDITING RANGE DEFAULT CUSTOM ENTRY
Extn Up to 8 Digits
Password Up to 8 Digits 9876
Max Msgs Unlimited, 0-254 Unl.
Rec. Limit (s) 0-9999 60
Purge (days) l e 0 lUn imit d, -254 Un .
RingsAtExt 1-9 4
Msg. Fwd. Days l e 0 lUn imit d, -254 Un .
Msg. Fwd. To y l 0 An va id mailbox 00
Direct to VM s Ye /No No
Guest MB Yes/No No
Save Msg Yes Yes /No
Msgs w/Fax Yes/No No
Del. Immed Yes/No No
Play from Yes/No Yes
Play date Yes/No Yes
Pla Ca ture Yes/No Ny p o
Bee er eq Up to 27 Digits p S
Rew Ti e (s) 0-99 4 . m
MW O After All/After Firs After FirstL ff t
Msg e N e l r rs O er irs/N w ew r/O de Fi t ld F t
Msg ld N e l r rs Newer First /O ew r/O de Fi t
FW O TIONS D P RANGE D A LTEF U CUS O E TRY T M N
Out u Fwd OK Yes/No N
wd N e/ ee er
O -M g Notify/
Out-Follow/
In-Follow
None
bo nd o
F on B p /
ut s
Fwd u Up to 27 Digits None N m
NO FI ATIONS TI C RANGE D A LTEF U CUS O E TRY T M N
Not e y (m) 0-9999 0
um No fies 1-15 3
. D la
N ti
Not M s 0-255 15ify in
HO O TIONS LD P RANGE D A LTEF U CUS O E TRY T M N
Allo H d Yes/No N
ol Be in 5000-5999 5000
w ol o
H d g
Hol En 5000-5999 5000 d d
Max Ho 1 - # of ports 2 . ld
Pla Yes/No Ny Hold pos. o
Hol on A Yes/No Nd N o
MAILBO ATTRIBUTES SC E N S F R TA D RD M IL OX TE P A X R E - U E O S N A A B M L TE
Day ra sfer Alt. M T n sg Notif
Not Sk S tu ify ip ta s
NoC llProgress Ca Screening a ll ExclEmergPurge
Direct Access Beep Only all Recor ngC di
Gro p Nou Options
Spe kerphone Fa O a x K
Voi M l Only Fax Only ce ai
Pag O Bu y erridee K s Ov
Pag Always Capture Digits e
Urg t K WakeUp Allowed en O
148 TVM-2000 Technical Reference Manual
Appendix A: Worksheets
AUDIOTEXT MAILBOX RANGE DEFAULT CUSTOM ENTRY
Active Yes/No Yes
Password Up to 8 Digits 9876
Hang-up when played Yes/No No
Record Response s Ye /No No
F s axBack Ye /No No
Description h rUp to 28 c aracte s
Reco Response Optionrd s RANGE DEFAULT C T TRUS OM EN Y
Next Mailbox y M b
Store in MB y M b
An
An
Va
Va
lid
lid
ail
ail
ox
ox
Required 0-1 None
Max Msg Len 0-999 None
Faxback Options RANGE DEFAULT CUSTOM ENTRY
FB One Selection Yes/No No
TVM-2000 Technical Reference Manual 149
Appendix A: Worksheets
Mailbox Owner/Attributes Information
r name, and special attributes. Specify mailbox number, its extension (if applicable), use
MAILBOX #
EXTENSION #
USER NAME
ACD GROUP
ALT MESSAGE NOTIFICATION
ANNOUNCE ONLY
BEEPER NOTIFICATION
BLIND/SUPERVISED TRANSFER
BROADCAST GROUP
CALL SCREENING ENABLED
CALL QUEUING ENABLED
CALL RECORDING
CAPTURE DIGITS
DAY TRANSFER ONLY
DISPATCH GROUP
FAX BACK/FAX ON DEMAND
FAX OK
FAX ONLY
OUTBOUND MSG. NOTIFY
OUTBOUND FOLLOW ME
PAGE ALWAYS
PAGE OK
RETRIEVAL GROUP
SKIP STATUS
SPEAKERPHONE ANNOUNCE
URGENT OK
VOICE MAIL ONLY
OTHER
150 TVM-2000 Technical Reference Manual
Appendix A: Worksheets
Mailbox Owner/Attributes Information, Cont.
Specify mailbox number, its extension (if applicable), user name, and special attributes.
MAILBOX #
EXTENSION #
USER NAME
ACD GROUP
ALT MESSAGE NOTIFICATION
ANNOUNCE ONLY
BEEPER NOTIFICATION
BLIND/SUPERVISED TRANSFER
BROADCAST GROUP
CALL SCREENING ENABLED
CALL QUEUING ENABLED
CALL RECORDING
CAPTURE DIGITS
DAY TRANSFER ONLY
DISPATCH GROUP
FAX BACK/FAX ON DEMAND
FAX OK
FAX ONLY
OUTBOUND MSG. NOTIFY
OUTBOUND FOLLOW ME
PAGE ALWAYS
PAGE OK
RETRIEVAL GROUP
SKIP STATUS
SPEAKERPHONE ANNOUNCE
URGENT OK
VOICE MAIL ONLY
OTHER
TVM-2000 Technical Reference Manual 151
Appendix A: Worksheets
Business Hour Information
Specify time frames for all possible modes of operation.
DAY
NIGHT
WEEKDAYS
SPECIAL
DAY
NIGHT
WEEKENDS
SPECIAL
DAY
NIGHT
SUNDAY
SPECIAL
DAY
NIGHT
MONDAY
SPECIAL
DAY
NIGHT
TUESDAY
SPECIAL
DAY
NIGHT
WEDNESDAY
SPECIAL
DAY
NIGHT
THURSDAY
SPECIAL
DAY
NIGHT
FRIDAY
SPECIAL
DAY
NIGHT
SATURDAY
SPECIAL
152 TVM-2000 Technical Reference Manual
Appendix A: Worksheets
TVM-2000 Technical Reference Manual 153
Appendix A: Worksheets
Greeting Scripts, Part 1
Write your greeting scripts below. If you are utilizing a number of custom greeting structures, create all scripts, identifying
each with a two-digit number. Once completed, group greeting components into structures using Greeting Scripts, Part 2.
Welcome Message ______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
___________ ____________________ _____________________
__________ _______________ _____________________
___________ _______________ _____________________
_________________________________________ _____________________
__________ _______________ _____________________
___________ _______________ _____________________
Main Menu, Part 1 __________ _______________ _____________________
__________ _______________ _____________________
_________________________________________ _____________________
__________ _______________ _____________________
__________ _______________ _____________________
_________________________________________ _____________________
__________ _______________ _____________________
__________ _______________ _____________________
_________________________________________ _____________________
__________ _______________ _____________________
Single Digit Menu _________________________________________ _____________________
__________ _______________ _____________________
__________ _______________ _____________________
_________________________________________ _____________________
__________ _______________ _____________________
__________ _______________ _____________________
_________________________________________ _____________________
___________ _______________ _____________________
__________ _______________ _____________________
_________________________________________ _____________________
Main Menu, Part 2 __________ _______________ _____________________
_________________________________________ _____________________
___________ _______________ _____________________
__________ _______________ _____________________
_________________________________________ _____________________
___________ _______________ _____________________
__________ _______________ _____________________
_________________________________________ _____________________
_________________________________________ _____________________
__________ _______________ _____________________
_________________________________________ _____________________
__________ _______________ _____________________
_________________________________________ _____________________
_________________________________________ _____________________
__________ _______________ _____________________
_________________________________________ _____________________
______________________________________________________________________________
__________ ________________
________________
_______________
________________
________________
________________
________________
_______________
________________
________________
________________
________________
________________
________________
________________
________________
________________
________________
________________
________________
________________
________________
________________
________________
________________
________________ ________________
________________
________________
________________
________________
________________
________________
________________
________________
________________
________________
________________
_______________
________________
________________
________________
________________
________________ ________________
________________
_______________
________________
________________
________________
________________
_______________
________________
________________
________________
________________
________________
________________ ________________
Other ________________
________________ ________________
________________
________________
________________ ________________
________________
154 TVM-2000 Technical Reference Manual
Appendix A: Worksheets
Greeting Scripts, Part 2
After creating and identifying each with a two-digit number, complete this grid to organize the custom greeting structures.
Welcome Message
Main Menu, Part 1
Single Digit Menu
Main Menu, Part 2
ture:
Greeting Struc
Standard Weekday
Welco ge me Messa
Main Menu, Part 1
Single Digit Menu
Main Menu, Part 2
cture:
kday - Night
Greeting Stru
Standard Wee
Welcome Message
Main Menu, Part 1
Single Digit Menu
Main Menu, Part 2
ture:
______________
Greeting Struc
___________
Welcome Message
Main Menu, Part 1
Single Digit Menu
Main Menu, Part 2
ture:
______________
Greeting Struc
___________
Welco ge me Messa
Main Menu, Part 1
Single Digit Menu
Main Menu, Part 2
ucture:
______________
Greeting Str
___________
Welco ge me Messa
Main Menu, Part 1
Single Digit Menu
Main Menu, Part 2
cture:
______________
Greeting Stru
___________
Welcome Message
Main Menu, Part 1
Single Digit Menu
Main Menu, Part 2
ture:
_________________________
Greeting Struc
Welco ge me Messa
Main Menu, Part 1
Single Digit Menu
Main Menu, Part 2
ture:
______________
Greeting Struc
___________
Welco ge me Messa
Main Menu, Part 1
Single Digit Menu
Main Menu, Part 2
ucture:
______________
Greeting Str
___________
TVM-2000 Technical Reference Manual 155
Appendix A: Worksheets
S
Setting up a single digit m
ingle Digit Menu Worksheets, Part 1
enu tree requires careful planning. Administrators must first decide how many prompts they will
need, which mailboxes they will record the prompts in, and what keys callers will have to press to access those mailboxes.
Use the table below to record how your menu tree is structured. The Mailboxes in column one represent the menu callers hear
after accessing the single digit menu. The second column represents the mailboxes the callers access after pressing one of the
digits in the first column, etc.
Main Level Sub Level 1 Sub Level 2
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
Key: Mailbox:
156 TVM-2000 Technical Reference Manual
Appendix A: Worksheets
Single Digit Menu Worksheets, Part 2
Use the worksheet below to write down the text of each prompt and assign mailbox numbers to e
Single Digit Menu: Key: ________________________
Day Prompt: : Mailbox:
ach prompt.
Key
Night Prompt:
Day Prompt: Key: Mailbox:
Night Prompt:
Day Prompt: Key: Mailbox
Night Prompt:
:
Day Prompt: Key: Mailbox:
Night Prompt:
Day Prompt: Key: Mailbox:
Night Prompt:
Day Prompt: Key: Mailbox:
Night Prompt:
Day Prompt: Key: Mailbox:
Night Prompt:
Day Prompt: Key: Mailbox
Night Prompt:
:
Day Prompt: Key: Mailbox:
Night Prompt:
Day Prompt: Key: Mailbox:
Night Prompt:
Day Prompt: Key: Mailbox:
Night Prompt:
Day Prompt: Key: Mailbox:
Night Prompt:
Day Prompt: Key: Mailbox:
Night Prompt:
Day Prompt: Key: Mailbox:
Night Prompt:
Day Prompt: Key: Mailbox:
pt: Night Prom
Day Prompt: Key: Mailbox:
Night Prompt:
Day Prompt: Key: Mailbox
Night Prompt:
:
Day Prompt: Key: Mailbox:
Night Prompt:
Day Prompt: Key: Mailbox:
Night Prompt:
Day Prompt: Key: Mailbox:
Prompt: Night
Day Prompt: Key: Mailbox:
Night Prompt:
Day Prompt: Key: Mailbox:
t Prompt: Nigh
Day Prompt: Key: Mailbox:
Night Prompt:
Day Prompt: Key: Mailbox:
Night Prompt:
TVM-2000 Technical Reference Manual 157
158 TVM-2000 Technical Reference Manual
Appendix B:
Glossary
A
ACD Group Mailbox
pe that distributes calls in either “top down” or “uniform” fashion. (Takes
Mailbox
enus.
enus.
Automated Attendant /Voice Mail Switch
ox feature that allows or prevents callers from being transferred to their
extension.
B
Backplane
nside of the TVM-2000 into which voice and fax boards are inserted.
he global parameter that determines what the TVM-2000 dials to perform message notification to a
digital pager.
t Fax
roadcast Groups
hich messages are sent uniformly. Messages left in Broadcast Group
eved by one member of the group.)
C
Call Queuing
t allows multiple callers to hold in queue for a busy or unanswered extension.
all Screening
A mailbox feature that asks tells call recipients who is calling before transferring the call to the call
A group mailbox ty
messages as a non-Group mailbox would.)
Audiotext
A mailbox type that routes calls using interactive m
Automated Attendant
call processing device that answers calls and with recorded greetings, announcements, and mA
A user selectable mailb
The component i
Beeper Call Back Sequence
T
Broadcas
A fax that is sent to two or more mailboxes simultaneously.
B
A group mailbox type to w
mailboxes stay there until retrieved. (As opposed to messages left in Dispatch Group mailboxes
which are removed from all mailboxes if retri
Business Hours
A TVM-2000 parameter that controls whether the system is in Day mode or Night mode.
Call Progress
A process that is used during supervised transfers to determine whether the called extension has been
nswered, is busy, or is ringing. a
A mailbox feature tha
C
recipient’s extension.
TVM-2000 Technical Reference Manual 159
Appendix B: Glossary
Cascade Notification
A type of message notification that alerts several receiving devices to the receipt of a message. This
D
ual-Tone Multi Frequency. See Touch-Tone.
Direct Record Access
A mailbox feature that allows callers to leave a message in a mailbox after hearing the personal
reeting, without having to select an option.
cast
sage.)
E
xtension
This is the number that the TVM-2000 dials to transfer a call to a telephone. Extension numbers and
but not necessarily the same.
F
ax Mail
An optional module that provides the TVM-2000 with the capability to process and receive facsimile
messages for the purposes of distribution, retrieval, and storage.
00 to be sent to
hone on which the receiver is placed in order to hang up. If the Flash Hook
ailbox owner to redirect calls to either an off premise telephone
operator’s extension. This is also the extension to which rotary
mailbox without any attributes.
feature is implemented using Dispatch Group Mailboxes and the Notify Delay parameter.
COV
Digital integration for MITEL systems. For older Mitel systems this is the only Voice Mail
integration alternative, while for newer ones this is an alternative for ONS integration.
DTMF
D
g
Dispatch Group Mailbox
A group mailbox type to which messages are sent uniformly. Messages left in Dispatch Group
mailboxes remain until one of the messages in the group is retrieved. (Messages left in Broad
Group mailboxes are removed only as each individual mailbox owner retrieves each mes
E
mailbox numbers are usually
F
Fax On Demand
An optional module that allows callers to request documents stored in the TVM-20
their fax machine.
Flash Hook
The button on a telep
button is depressed quickly, it can also signal the switch or PBX to perform other functions.
Follow-Me
A mailbox feature that allows the m
or to another extension.
G
General Delivery Mailbox
The mailbox associated with the
callers are transferred.
Generic Mailbox
A
160 TVM-2000 Technical Reference Manual
Appendix B: Glossary
Greeting
A recorded message that usually contains a salutation and instructions to callers.
Groups
CD routing division that allow calls arriving on certain telephone trunks to be answered by specific
groups of employees.
H
old Message
M-2000 that is played when callers are holding in a queue for an
Hunt Group
group of telephone extensions that receive incoming or transferred calls in a circular fashion. e.g.
If the first extension in the group is busy, the second extension will receive the call.
I
In-Band Signaling
An integration method used by many phone systems that sends strings of DTMF digits to the voice
mail ports to indicate the origin of the call.
L
Local Device
A device that emulates the VT-100 terminals for the purpose of system administration. On the TVM-
2000, the device is connected to the external modem port.
M
Mailbox
A device on the TVM-2000 that is used to retrieve, send and store voice and facsimile messages.
Mailboxes may also be used for other applications. See Audiotext Mailbox, and Group Mailboxes.
Message Notification
A mailbox feature that notifies mailbox owners of new messages by either dialing a digital pager, or
by calling an off-premise telephone number.
Message Waiting Light
A light on telephone extensions that can be lit by the TVM-2000 to indicate that new messages exist
in the mailbox.
Multilingual
An optional feature available for the TVM-2000 that allows a caller to select one of nine customer
recorded languages.
N
No Call Progress
See Call Progress.
O
Outbound Follow-Me
See Follow-Me.
A
H
A recorded message on the TV
extension.
A
TVM-2000 Technical Reference Manual 161
Appendix B: Glossary
P
A recording made by each mailbox owner that callers hear when the mailbox answers the phone.
Port
A telephone circuit that is connected to the TVM-2000. The number of ports on a system affects the
number of callers that can be handled simultaneously.
Preset Switch Settings
A database of switch integration parameters that simplifies installation of the TVM-2000.
Prompt
An instructional recording that guides the caller’s, mailbox owner’s, and administrator’s interaction
with the TVM-2000.
Q
Question & Answer Mailbox
A mailbox application that asks callers a series of questions and allows the caller to record a
response to each question. The responses are then compiled and stored as one message.
Queuing
See Call Queuing.
R
Remote Maintenance
A feature available on the TVM-2000 that provides remote system administration and diagnostics
through the use of modems.
S
Single Digit Menu
A configurable menu that is presented to callers following the Main Menu I message. This menu
allows single digits to be linked to mailboxes, thereby simplifying caller routing.
Special Mode
An operational mode of the TVM-2000 that is typically used during holidays. See Day/Night Mode.
Storage Capacity
The amount of voice and fax information that can be stored on the TVM-2000. Voice capacity is
measured in hours, fax capacity is measured in pages.
Switch
The Private Branch eXchange (PBX) to which the TVM-2000 is connected.
T
Telephone Switch Settings
See Preset Switch Settings.
Personal Greeting
162 TVM-2000 Technical Reference Manual
Appendix B: Glossary
Touch-Tone
A common name for DTMF tones. Touch Tones are comprised of two
same time when a telephone keypad button is
D.
I
il Int integration with Norstar systems.
V e Mail O
A ailbox type that will only allow voice mail messages to be received; no transfers take place
through this m
tones that are produced at the
pressed. There are sixteen tones in all: 0-9, *, #, and A-
V
MV
Voice Ma erface for analog
oic nly Mailbox
m
ailbox.
TVM-2000 Technical Reference Manual 163
164 TVM-2000 Technical Reference Manual
Appendix C:
Languages and Codes
Dialing Codes
CODE DESCRIPTION
*1 1 second pause
5 second pause *2
*3 Hook flash
*4 Wait for an answer
*50 At the end of the control string resets the port
*5X Goes on hook for X number of seconds and then goes off hook
*6 Inserts “You have messages” message
*7X Waits for X number seconds of silence
*8 Inserts the mailbox number/ Ext number
*9 Inserts the forwarding number
*0 The # key
** The * key
rocessing Codes In-Band Rule P
CODE DESCRIPTION
? Represents any one DTMF digit.
Represents any number composed of DTMF digits that the switch can sX end.
V Represents the voice mail extension on which the call is coming in.
S
the person who is going to leave the message. (The
s “Message from.”)
Represents the source extension number of a transferred call. On internal calls, this
lets the Voice Mail identify
listener hear
M Represents the destination extension number of a transferred call. (The extension
which was forwarded to the Voice Mail)
T Represents the tru
variable is important if you are trying to set up a multi-tenant system, as it is use
look up the correct VM Unique Id in the [L]ine ID Mapping Menu of the Voice Ma
nk number of the call being transferred to the Voice Mail. This
d to
il.
%n Where n specifies the number of digits to expect.
essing Codes SMDI Rule Proc
CODE DESCRIPTION
%
number
F Forwarding from extension number
%E Calling extension
%G Calling trunk group
%T Calling trunk number
%D Calling DID port
%A Caller ID
%V Voice Mail ID of port that the incoming call information is for
%X Unused or insignificant number
%I Dialed digits (may include ‘*’ and ‘#’)
%Q Extension number ML operation is being performed for
? Any character
* Any number of any characters
TVM-2000 Technical Reference Manual 165
Appendix C: Languages and Codes
TVM-2000 PMS
Telekol Basic are commands sent from the PMS to the TVM-2000. The
ven
com
In g
Sym ult Response
mbol
e PMS should re-send the Inquiry Symbol to try again. After
ymbol, it can send its message. The response will either be a
messages exist for a specific room
lt) and ends with the End
es essage and will send
mbol if a message has more than Maximum Message Length (120 by
default) characters or it takes more than Interval (10 by default) seconds to send it. The TVM-2000
does not detect characters sent outside <STX>/<ETX> wrapper, except Inquiry Symbol.
If BlockCheckCharacter is set to Yes (No by default) the TVM-2000 will expect and send after each
message <ETX> symbol a character, which is XOR of all the bytes in the message, beginning with
the first character after <STX>, up to and including the <ETX>.
The TVM-2000 accepts any Filling style and any Filling Symbols (characters) in incoming message
parameter fields. Do not use 0 (zero) as a trailing filling character and do not use a (A), b (B), c (C),
d (D), e (E) characters as a filling symbol when in hexadecimal parameters.
Interface
The commands listed under
PMS vendor can implement and use as many (or as few) of these commands as needed. The PMS
dor can also add support for the additional commands listed under Telekol Advanced. Advanced
mands are sent from the TVM-2000 to the PMS system.
eneral the PMS system will request the attention of the TVM-2000 by sending the Inquiry
bol (<ENQ> by default). The TVM-2000 will either acknowledge with the defa
the PMS can send the message or the default Negative Response SySymbol (<ACK>) in which
(<NAK> by default) in which case th
Response Sthe PMS has received the
simple Response Symbol or a complete response message (as is the case with checking how many
). The sequence will stop here.
Every message begins with the Start Message Symbol (<STX> by defau
sage Symbol (<ETX> by default). The TVM-2000 will not recognize a mM
the Negative Response Sy
166 TVM-2000 Technical Reference Manual
Appendix C: Languages and Codes
Telekol Basic
Following are the commands that the TVM-2000 recognizes:
1. <STX>CHKIxxxx<ETX>
x is right justified with leading spaces if the room number contains
X>
3.
with all voice messages, voice mailbox password and wake up
4. >
Merges room xxxx into yyyy, so that all messages from room xxxx are in yyyy, and room xxxx
is checked out.
5. <STX>VMONxxxx<ETX>
Tells the TVM-2000 to allow messages to be left for room xxxx. (Default.)
6. <STX>VMOFxxxx<ETX>
Tells the TVM-2000 not to allow messages to be left for room xxxx.
7. <STX>TRONxxxx<ETX>
Tells the TVM-2000 to allow people to transfer to room xxxx. (Default.)
8. <STX>TROFxxxx<ETX>
Tells the TVM-2000 not to allow people to transfer to room xxxx.
9. <STX>WAKAxxxx,hhmm<ETX>
Sets a wake up call for room xxxx at hh:mm (24-hour format).
10. <STX>WAKCxxxx,hhmm<ETX>
Removes a wake up call for room xxxx that was set for hh:mm (24-hour format).
11. <STX>NULL<ETX>
Does nothing but the TVM-2000 responds with Response Symbol. Can be used to make sure the
TVM-2000 is functioning correctly.
12. <STX>CHKR<ETX>
The TVM-2000 returns the success/failure status of the last command. The response format is:
<STX>RESP0<ETX> for a failure and <STX>RESP1<ETX> for success.
13. <STX>MSGTxxxx<ETX>
The TVM-2000 responds with the total number of messages (new and old) in room xxxx:
<STX>TMSGyyy<ETX> where yyy is the number of messages (spaces filled to the left).
14. <STX>MSGNxxxx<ETX>
The TVM-2000 responds with the number of new messages in room xxxx:
<STX>NMSGyyy<ETX> where yyy is the number of messages (spaces filled to the left).
15. <STX>MSGOxxxx<ETX>
The TVM-2000 responds with the total number of old messages in room xxxx:
<STX>OMSGyyy<ETX> where yyy is the number of messages (spaces filled to the left).
16. <STX>MSGAxxxx<ETX>
The TVM-2000 responds with the number of new and old messages in room xxxx:
<STX>AMSGyyy,zzz<ETX> where yyy is the number of new messages (spaces filled to the
left) and zzz is the number of old messages (spaces filled to the left).
17. <STX>MSGYxxxx<ETX>
The TVM-2000 responds with a code representing whether there are no messages, some new
messages, or all old messages: <STX>YMSGz<ETX> where z = 0 for no messages, 1 for only
old messages, and 2 for some new messages.
18. <STX>GRSI<ETX>
Begins a general reset sequence. All of the guest mailboxes are assumed to be checked in
initially. The PMS will then continue to send check out messages (or check in messages which
will be basically ignored) for all of the rooms that are not occupied. This can be used to re-sync
Checks in room xxxx. xxx
less than 4 digits.
2. <STX>CHKOxxxx<ET
Checks out room xxxx.
<STX>MOVRxxxx,yyyy<ETX>
Moves room xxxx to room yyyy
calls, room xxxx is checked out.
<STX>MERGxxxx,yyyy<ETX
TVM-2000 Technical Reference Manual 167
Appendix C: Languages and Codes
the TVM-2000 with the PMS system. When the PMS system has finish
check out commands, it will send the <STX>GRSE<ETX> command to end the general reset
ed sending all of the
sequence.
19. <STX>GRSO<ETX>
Begins a general reset sequence of the TVM-2000. This is similar to the GRSI, except that all of
the guest mailboxes are assumed to be checked out initially. The PMS will then continue to send
check in messages (or check out messages, which will basically be ignored) for all of the rooms
e PMS system. When the
send the
> com genera
2 >
eral reset sequ
2 X>
o for ev ox in accordance with
format.
2 X>TXTMxxxx<ETX>
000 tha e is a text messag
that are occupied. This can be used to re-sync the TVM-2000 with th
system has finished se f the check PMS nding all o in commands, it will
<STX>GRSE<ETX mand to end the l reset sequence.
0. <STX>GRSE<ETX
Ends the gen ence.
1. <STX>LIST<ET
Prompts the TVM-2000 t send information ery active voice mailb
the response
2. <ST
Informs the TVM-2 t ther e for room xxxx.
168 TVM-2000 Technical Reference Manual
Appendix C: Languages and Codes
Telekol Advanced
Telekol Advanced includes all of the PMS to TVM-2000 Telekol Basic commands, plus the
following TVM-2000 to PMS commands:
e TVM-2000.
Requests the PMS to perform a general reset sequence to re-synch the TVM-2000. The PMS can
RSO command and do the re-sync.
PMS system that a message is waiting for room xxxx. z = 0 for message waiting off,
and 1 for message waiting on.
1. <STX>START<ETX>
Requests PMS to start communication with th
2. <STX>REQI<ETX>
either ignore the request, or send a GRSI or G
3. <STX>MSGWz,xxxx<ETX>
Tells the
TVM-2000 Technical Reference Manual 169
Appendix C: Languages and Codes
Integrating a PMS System with the TVM-2000
f your PMS does not comply with the above protocol, you may create a variation to fI it the specific
nother section to the PMS.INI file with your protocol name. The
ns of all basic messages sent from the PMS and descriptions of
M-2000 (optionally) as well as descriptions of every parameter
value (if not default).
e e entries and their respective defaults:
needs of this protocol by adding a
new section must contain descriptio
advanced messages sent from the TV
Th following are the PMS.INI fil
ENTRY DEFAULT POSSIBLE VALUE
S artMessageSymbol 0x02 (<t STX>) Any ASCII character
<ETX> ) Any ASCII character EndMessageSymbol 0x03 (
InquirySymbol 0x05 ( <ENQ> ) Any ASCII character
ResponseSymbol 0x06 ( <ACK> ) Any ASCII character
NegativeResponseSymbol 0x15 ( <NAK> ) Any ASCII character
FillingSymbol 0x20 ( SPACE ) Any ASCII character
Filling Leading Trailing, Leading
MaxMessageLength 120 Any number of characters (<128)
MinMessageIDLength 4 Any number of characters (<128)
Interval 10 Any number of seconds
BlockCheckCharacter No Yes, No
Start Up Message N/A
ResetRequest N/A
Notify Message Status N/A
Message## N/A
Action## Null
Response## STD
ID## MinMesage-
IDLength
A b
1.
4.
## - message number starting from 01 to 25 (more on request).
asic protocol message description contains 4 parameters (or less if message uses defaults):
Message Format;
2. Message Action;
3. Message Response Format;
Message ID Length.
170 TVM-2000 Technical Reference Manual
Appendix C: Languages and Codes
Message Format
A message format can contain any ASCII characters in the beginning as the message ID and the
following sets of characters afterwards:
• %nR - to indicate (source) room number;
icate destination room number;
•
•
•
• any other characters outside message ID (not necessary at the end of format
n = the number of digits and other symbols to make an argument.
To send and/or receive arguments in hexadecimal form use the $ symbol (Sample: %$3R).
If th (“”) at the beginning and at the end.
Message Action
message action can be one of the following (with arguments to be placed into corresponding
CHKO - prompts the TVM-2000 to check out room (%nR);
prompts the TVM-2000 to set up wake up call (%nR, %nH, %nM);
00 to cancel wake up call (%nR, %nH, %nM);
-2000 to merge rooms (%nR, %nD);
, %nD);
TRON - prompts the TVM-2000 to allow call transfer for room (%nR);
to allow to leave messages for room (%nR);
• VMOF - prompts the TVM-2000 to not allow to leave messages for room (%nR);
• GRSI - begins a general reset sequence of check out messages;
• GRSO - begins a general reset sequence of check in messages;
• GRSE - ends a general reset sequence;
• INQR - makes no action but receives room number to retrieve various room information (%nR);
• NULL - makes no actions - default action;
• LIST - prompts the TVM-2000 to send information for every active mailbox in accordance with
response format;
• TXTM - prompts the TVM-2000 to inform room about a text message (%nR, %nT). %nT
parameter is optional. When %nT it is not found in the message format or n > 0 the TVM-2000
sets message light and records the instruction message into mailbox.
• %nD - to ind
%nH - to indicate hours;
%nM - to indicate minutes;
%nT - to indicate total number of messages;
%n? - to indicate
string).
any single digit representing
e message format begins with space symbol(s) - put quotes
A
message format) or NULL by default:
• CHKI - prompts the TVM-2000 to check in room (%nR);
•
• WAKA -
• WAKC - prompts the TVM-20
• MERG - prompts the TVM
• MOVR - prompts the TVM-2000 to move room (%nR
•
• TROF - prompts the TVM-2000 to not allow call transfer for room (%nR);
• VMON - prompts the TVM-2000
TVM-2000 Technical Reference Manual 171
Appendix C: Languages and Codes
Message Response Format
message response format can contain any charaActers and the following arguments:
urs;
hours;
inutes;
%nT - total number of messages;
messages;
messages;
ilbox code (0 - no messages, 1 - old messages only, 2 - some new messages);
0 - failed, 1 - succeeded);
essages are waiting, 1 - message(s) are waiting).
number of digits and the Filling Symbols to make an argument
ts are option arguments and must be followed by option list:
tion”} or {“first_option”|”second_option”|”third_option”}. There is 2-
nd %L and 3-option list for %C. The first_option appears in a response message
0, the second_option when 1 and the third_option when 2 (for %C only).
f any characters.
ents in hexadecimal form use the $ symbol (Sample: %$3R).
ommand %S{“Failed”|”Succeeded”}, Thank You”
sage 05 will look like:
ommand Failed So Far<ETX> if the TVM-2000 failed to perform last message
Far<ETX> if it succeeded.
essage Lamp in Room %4R is %L{“Off”|”On”}”
The response for message 21 will look like:
Lamp in Room 0123 is Off<ETX> if it is so or
Lamp in Room 0123 is On<ETX> if it is that.
3. Response19=”Room %$3R Has %C{“No”|”Old Only”|”Some New”} Messages”
or message 21 will look like:
123 has no messages or
b Has Old Only Messages<ETX> if room 123 has old messages
oom 07b Has Some New Messages<ETX> if room 123 has some new
icate the beginning and the end of message response format in the
preceded by the % symbol in the message response format.
nse format is STD, which means that only the Response Symbol will be
• %nA - wake up call 1 ho
1 minutes; • %nB - wake up call
• %nV - wake up call 2 hours;
%nW - wake up call 2 minutes; •
• %nY - wake up call 3
• %nZ - wake up call 3 m
•
• %nN - number of new
of old • %nO - number
%C - voice ma•
• %S - status of the last message (
• %L - message waiting status (0 - no m
n - any single digit representing the
according to the Filling style.
%C, %S and %L argumen
ond_op{“first_option”|”sec
ption list for %S ao
when the argument equals
a set oThe option itself is
To send and/or receive argum
xamples: E
1. Response05=”Last C
for mesThe response
<STX>Last C
action or
mmand Succeeded So<STX>Last Co
. Response21=”M2
<STX>Message
<STX>Message
The response f
<STX>Room 07b Has No Messages<ETX> if room
<STX>Room 07
>Ronly or <STX
messages.
“” symbols are used to ind
PMS.INI file.
“” | { } characters must be%
ge respoThe default messa
sent.
172 TVM-2000 Technical Reference Manual
Appendix C: Languages and Codes
Message ID Length
A message ID length is used to indicate how many characters in the beginning of a message format
lt value equals to Minimum Message ID Length.
Message16=MERG%4R%4D<STX>MERG 123, 456<ETX>
Action16=MERGResponse:
3R merged into %3R”<STX>Room 123 merged into 456<ETX>
IDLength16=4
s):
Message02=OLDM%9R<STX>OLDM!@#$123%^<ETX>
Response:
Response02=“Room %3R - 0x%$2O old messages”<STX>Room 123 - 0x02 old
messages<ETX>
3. Message:
NY %7?”<STX>ANY MESSAGE<ETX>
Response:
the Start Up Message, Reset Request and the Notify Message Status are not included in your
TVM-2000 will not use these advanced messages. The Reset Request is a
s; the Notify Message Status has a format identical to a message response format.
age=“START”
2. ResetRequest=“REQI”
. NotifyMessageStatus=“MSGW%L{“0”|”1”},%4R”
“” symbols are used to indicate the beginning and the end of the Reset Request and the Notify
INI file.
are used to distinguish the message. The defau
Samples:
1. Message:
Response16=“Room %
2. Message (with various filling symbol
Action02=INQR
Message10=“A
<ACK>
If
PMS.INI file section, the
set of any character
Samples:
1. StartUpMess
3
Message Status in the PMS.
TVM-2000 Technical Reference Manual 173
Appendix C: Languages and Codes
PMS.ini File Section Example
“START”
QI”
tus=“MSGW%L{“0”|“1”},%4R”
%4R
R
%4D
%4D
4R
Action06=VMOF
A
Message08=TROF%4R
4R%1?%2H%2M
Message10=WAKC%4R%1?%2H%2M
0”|“1”}”
4R
3T”
Message14=MSGN%4R
Action14=INQR
Response14=“NMSG%3N”
TELEKOL ADVANCED] [
StartUpMessage=
ResetRequest=“RE
otifyMessageStaN
Message01=CHKI
ction01=CHKI A
%4Message02=CHKO
ction02=CHKO A
Message03=MOVR%4R%1?
Action03=MOVR
Message04=MERG%4R%1?
Action04=MERG
Message05=VMON%4R
Action05=VMON
=VMOF%Message06
Message07=TRON%4R
ction07=TRON
Action08=TROF
Message09=WAKA%
Action09=WAKA
Action10=WAKC
Message11=NULL
Action11=NULL
essage12=CHKR M
Action12=NULL
P%S{“Response12=“RES
Message13=MSGT%
Action13=INQR
Response13=“TMSG%
174 TVM-2000 Technical Reference Manual
Appendix C: Languages and Codes
Message15=MSGO%4R
ction15=INQR A
Response15=“OMSG%3O”
Message16=MSGA%4R
Action16=INQR
Response16=“AMSG%3N,% ”
Message17=MSGY%4R
A
Response17=“YMSG%C{“0”|“1”|“2”}”
Message18=GRSI
Action18=GRSI
Message19=GRSO
Action19=GRSO
M
A
Message21=TXTM%4R
Action21=TXTM
Message22=LIST
ction22=LIST
esponse22=“%4R%2N”
ANMARK]
StartMessageSymbol=0x02
EndMessageSymbol=0x03
InquirySymbol=0x05
ResponseSymbol=0x06
NegativeResponseSymbol=0x15
MaxMessageLength=64
MinMessageIDLength=2
Filling=Trailing
FillingSymbol=0x20
Interval=3
BlockCheckCharacter=Yes
StartUpMessage=“11”
ResetRequest=“ 7”
NotifyMessageStatus=“%L{“ 5”|“ 6”}%7R”
Message01=“ 0%7R”
Action01=CHKI
Message02=“ 1%7R”
Action02=CHKI
Message03=“ 2%7R”
Action03=CHKO
3O
ction17=INQR
essage20=GRSE
tion20=GRSE c
A
R
[L
TVM-2000 Technical Reference Manual 175
Appendix C: Languages and Codes
Message04=“10%7R”
Action04=INQR
Response04=“%L{“ 5”|“ 6”}%7R”
Message05=“ 8”
Action05=GRSO
Message06=“ 9”
Action06=GRSE
Message07=“ 4%7R”
Action07=TXTM
[TELETECH]
StartMessageSymbol=0x02
EndMessageSymbol=0x03
InquirySymbol=0x05
ResponseSymbol=0x06
NegativeResponseSymbol=0x15
MaxMessageLength=64
MinMessageIDLength=2
Filling=Leading
FillingSymbol=0x30
Interval=2
BlockCheckCharacter=Yes
ResetRequest=“01 ”
NotifyMessageStatus=“04%6R%2N ”
Message01=01
Action01=LIST
Response01=“04%6R%2N ”
Message02=02%6R
Action02=CHKI
Message03=03%6R
Action03=CHKO
Message04=06%6R
Action04=INQR
Response04=“04%6R%2N ”
Message05=07%6R%6D
Action05=MOVR
Message06=09%6R
Action06=TXTM
176 TVM-2000 Technical Reference Manual
Appendix C: Languages and Codes
Communications Example
PMS TVM-2000 DESCRIPTION
<ENQ> Æ
TVM-2000
TVM-2000 returns confirms
presence
PMS synchronizes itself with the
Å <ACK>
<STX GRSO<ETX> Æ
>
Å <ACK>
<STX>CHKI345<ETX> PMS tells
Æ TVM-2000 to check in
room 345
Å <ACK>
<ENQ> Æ
Å <ACK>
<STX>CHKI346<ETX> Æ PMS tells TVM-2000 to check in
room 346
Å <ACK>
<ENQ> Æ
Å <ACK>
<STX>GRSE<ETX> Æ
Å <ACK>
Å <ENQ>
<ACK> Æ
<STX>MSG1, 345<ETX> TVM-2000 tells PMS that there is a
Å message waiting for room 345
<ACK Æ >
TVM-2000 Technical Reference Manual 177
178 TVM-2000 Technical Reference Manual
Appendix D:
System Prompts
1004: aving difficulties. Please try your call later.”
1006: e [#] key.”
1008:
1011:
1012:
User
02: ur normal business hours are between 9 A.M. to 5 P.M.”
.”
or stay on the line.”
:
F
General System Prompts
1000: “One moment please...”
1001: “The number you’ve entered is...”
1002: “If this is the correct number, press [1]. To re-enter, press [2].”
1003: “The selection you’ve made is not valid. Please make another one.”
“We’re sorry you’re h
1005: “Please enter your mailbox number.”
“Please enter the extension number, followed by th
1007: “Please enter your access code”
“Begin recording after the tone. When finished, you may hang up, or press the #] key for
further options.”
1010: “Your message was saved.”
“Your message cannot be recorded at this time. You may press 0 for assistance...”
“Mailbox...”
Recorded Prompts
01: “Welcome to TVM-2000.”
“Welcome to TVM-2000. O
03: “Welcome to TVM-2000 Voice Mail.”
04: “If you have a touch tone telephone and know your party’s extension number, please enter
the extension number now. If you don’t know the extension number, but you know the name
of the person you’re trying to reach, please press [2]
06: “To speak with an operator you may press [0]
07: “For English, press [1]. For Spanish, press [2].”
07X: “For Spanish, press [1]. For English, press [2].”
09: “Welcome to TVM-2000. We are currently closed for the holiday.”
GT000 “We are sorry we could not answer your call right now.”
.MSG: “I’m sorry, the guest you have requestGTDE ed to speak to is not available.”
TVM-2000 Technical Reference Manual 179
Appendix D: System Prompts
Caller Side Prompts
1013: “Using the keys on your touch-tone key pad, please enter the first 3 letters of the last name
of the person you wish to reach. For the letter Q or Z, press [1]. If you make a mistake, press
the [*] key to restart.”
ou
1021:
1022:
1023: “You may hang up now.”
1029:
1033: , all lines are currently busy. If you would like to hold, press [1]. To leave a
message, press [2]. For an operator, please press [0].”
1034: “We’re sorry, all lines are still busy. To continue holding, press [1]. To leave a message,
1038:
1041:
1045:
ow, press [2]. To
1048:
’ve selected will be sent to you shortly.”
requested is not available.”
umber and try again.”
please enter the first few letters of the name of
f you make a mistake, press
the [*] key to restart.”
1014: “Using the keys on your touch-tone key pad, please enter the first 3 letters of the first name
of the person you wish to reach. For the letter Q or Z, press [1]. If you make a mistake, press
1015: “Using the keys on your touch-tone key pad, please enter the middle initial of the person y
wish to reach. For the letter Q or Z, press [1]. If you make a mistake, press the [*] key to
restart.”
1016: “You are being transferred to extension...”
1017: “No match was found.”
1018: “The extension you dialed is busy.”
1019: “There is no answer at the extension you dialed.”
“To continue, press [1]. To disconnect, press [2].”
“Please enter the mailbox number.”
1024: “Call for mailbox...”
1025: “Call for...”
1026: “You have a call. Press [1] to accept the call.”
1027: “If this is the correct name press [1]. Otherwise, press [2].”
“Your urgent message has been saved.”
“We’re sorry
press [2]. For an operator, please press [0].”
1035: “All lines are still busy. Please continue to hold.”
1036: “The current message is...”
1037: “...is not available.”
“Please speak your name after the tone so I may say who is calling.”
1039: “Call from...”
1040: “Begin recording after the tone. When finished simply hang up.”
“There are...”
1042: “...people holding for this extension ahead of you in the queue.”
1044: “All fax lines are currently busy. Please try again later.”
“At the tone, please press the “Start”, “Send”, or “Manual Receive” button on your fax
machine.”
1046: “To attach a voice message to this fax, press [1]. To send your fax n
transfer to an operator, press [0].”
1047: “You cannot select additional documents during this call.”
“You have selected to receive fax documents. To receive the documents you’ve selected
now, press [1]. To cancel your request, press [2].”
1049: “The documents you
ment you 1050: “The docu
1051: “You have entered an invalid number. Please check the n
1054: “Press [1] to accept the call.”
ey pad, 1055: “Using the keys on your touch-tone k
the person you wish to reach. For the letter Q or Z, press [1]. I
the [*] key to restart.”
1056: “This document has already been selected.”
1057: “Thank you. Goodbye.”
1058: “Please enter the number where you can be reached, followed by the [#] key.”
180 TVM-2000 Technical Reference Manual
Appendix D: System Prompts
1059: “Please enter four digits which you will use to access your messages when retrieving
messages from outside of your room.”
“You must call from your room to retrieve your m1060: essages.”
1061: “Before retrieving your messages, you must first call from your room and set an access
1064: axes, press [4]. To retrieve faxes, press [5].”
1066: usly deleted messages, press [8].”
1068: sly deleted
messages, press [8].”
ess [4]. To retrieve faxes, press [5]. To
heard, press [1]. To hear the next message, press [2]. To
nder, press [4]. To return to
just heard, press [1]. To hear the next fax message, press [2]. To
delete the message, press [3]. To hear time, date, and name of sender, press [4]. To mark or
y.”
1080: l. To reject the call, simply hang up. To accept the call, press [1] and hang
1081:
erred to your phone.”
1083:
1090: o use, press [2].
1091:
1092:
1093: message you can dial another extension.”
r to continue holding, stay on the line.”
]. To
1101: To save your message, press [2]. To
s
age, press [5].”
1102: “Press [2] to send your message or choose one of the following options: To listen to the
e, press [4].”
]. To save your message, press [2]. To
hout saving your message, press [4]. If this
”
s [2]. to record
your message, press [4]. If this is a
].”
essage, press [6].”
1110: “To leave a message, press [1]. To return to the main menu, press [2]. For an operator, press
[0].”
code.”
1063: “To listen to messages, press [1].”
“To listen to f
1065: “To listen to messages, press [1]. To listen to faxes, press [4]. To retrieve faxes, press [5].”
“To undelete previo
1067: “To listen to messages, press [1]. To undelete previously deleted messages, press [8].”
“To listen to faxes, press [4]. To retrieve faxes, press [5]. To undelete previou
1069: “To listen to messages, press [1]. To listen to faxes, pr
undelete previously deleted messages, press [8].”
1070: “To replay the message you just
delete the message, press [3]. To hear time, date, and name of se
the main menu, press the [#] key.”
1071: “To replay the message you
unmark this fax for retrieval, press [0]. To return to the main menu press the [#] ke
“You have a cal
up. It will be transferred to your phone.”
“To reject the call, simply hang up. To accept the call, press [1] and hang up. It will be
transf
1082: “The call is being transferred to your phone.”
“This is your wakeup call. The current time is...”
“To use automatic greeting selection, press [1]. To select a specific greeting t
To return to the previous menu, press the [#] key.”
“Please enter the greeting number.”
“Your new greeting has been set.”
“Any time during the following
1094: “You are being transferred to...”
1095: “We’re sorry. All lines are still busy. To leave a message, press [1]. For an operator, press
[0]. O
1100: “To listen to the message you recorded, press [1]. To save your message, press [2
record your message again, press [3]. To exit without saving your message, press [4].”
“To listen to the message you recorded, press [1].
record your message again, press [3]. To exit without saving your message, press [4]. If thi
is an urgent mess
message you recorded, press [1]. To record your message again, press [3]. To exit without
saving your messag
1105: “To listen to the message you recorded, press [1
record your message again, press [3]. To exit wit
is an urgent message, press [5].
1106: “To listen to the message you recorded, press[1]. To save your message, pres
your message again, press [3]. To exit without saving
private message, press [6
1107: “To listen to the message you recorded, press [1]. To save your message, press [2]. To
record your message again, press [3]. To exit without saving your message, press [4]. If this
is an urgent message, press [5]. If this is a private m
TVM-2000 Technical Reference Manual 181
Appendix D: System Prompts
1111: “To leave a message, press [1]. To return to the main menu, press [2]. To page the person
you are trying to reach, press [3]. For an operator, press [0].”
“To leave a message, press [11112: ]. To return to the main menu, press [2]. To send a fax, press
1113:
x, press [4]. For an operator, press [0].”
the main menu, press [2]. To leave a number
ess [5]. For an operator, press [0].”
115: “To leave a message, press [1]. To return to the main menu, press [2]. To page the person
you are trying to reach, press [3]. To leave a number where you can be reached, press [5].
For an operator, press [0].”
1116: “To leave a message, press [1]. To return to the main menu, press [2]. To send a fax, press
[4]. To leave a number where you can be reached, press [5]. For an operator, press [0].”
1117: “To leave a message, press [1]. To return to the main menu, press [2]. To page the person
you are trying to reach, press [3]. To send a fax, press [4]. To leave a number where you can
be reached, press [5]. For an operator, press [0].”
1120: “To send a message, press [2]. To set personal mailbox options, press [3]. To return to the
caller side, press the [#] key.”
1121: “To listen to messages, press [1]. To send a message, press [2]. To set personal mailbox
options, press [3]. To return to the caller side, press the [#] key.”
1122: “To send a message, press [2]. To set personal mailbox options, press [3]. To listen to fax
messages, press [4]. To receive marked faxes, press [5]. To return to the caller side, press the
[#] key.”
1123: “To listen to messages, press [1]. To send a message, press [2]. To set personal mailbox
options, press [3]. To listen to fax messages, press [4]. To receive marked faxes, press [5].
To return to the caller side, press the [#] key.”
1124: “To send a message, press [2]. To set personal mailbox options, press [3]. To undelete all
previously deleted messages, press [8]. To return to the caller side, press the [#] key.”
1125: “To listen to messages, press [1]. To send a message, press [2]. To set personal mailbox
options, press [3]. To undelete all previously deleted messages, press [8]. To return to the
caller side, press the [#] key.”
1126: “To send a message, press [2]. To set personal mailbox options, press [3]. To listen to fax
messages, press [4]. To receive marked faxes, press [5]. To undelete all previously deleted
messages, press [8]. To return to the caller side, press the [#] key.”
1127: “To listen to messages, press [1]. To send a message, press [2]. To set personal mailbox
options, press [3]. To listen to fax messages, press [4]. To receive marked faxes, press [5].
To undelete all previously deleted messages, press [8]. To return to the caller side, press the
[#] key.”
1140: “To listen to the message scheduled for future delivery, press [7].”
1141: “To replay the message you’ve just heard, press [1]. To hear the next message, press [2]. To
cancel the delivery of the message, press [3]. To play recipient’s name and delivery time,
press [4]. To change the delivery time, press [5]. To return to the previous menu, press the
[#] key.”
1142: “Messages for...”
1143: “Has...”
1144: “There are no messages scheduled for future delivery.”
1145: “The delivery of this message is cancelled.”
1146: “...is scheduled to be delivered on...”
1147: “The following messages are scheduled for future delivery.”
1148: “To set the future delivery of the message, press [7].”
1149: “This message will be scheduled for future delivery.”
1200: “To set or cancel wake-up calls, press [6].”
1201: “To schedule a wake-up call, press [1]. To cancel a wake-up call, press [2]. To list scheduled
wake-up calls, press [3]. To return to the previous menu, press the [#] key.”
[4]. For an operator, press [0].”
“To leave a message, press [1]. To return to the main menu, press [2]. To page the person
you are trying to reach, press [3]. To send a fa
1114: “To leave a message, press [1]. To return to
where you can be reached, pr
1
182 TVM-2000 Technical Reference Manual
Appendix D: System Prompts
1202: “I’m sorry. You have already entered the m
ormat, please enter the
aximum number of wake-up calls allowed.”
time that you wish to receive a wakeup call. For
-[5]-[0]-[0].”
ade is not valid. Please try again.”
is...”
ber, press [1]. To re-enter, press [2]. To exit without saving, press
the [#] key.”
1207: “If this is the correct time, press [1]. To re-enter, press [2]. To return to the previous menu,
press the [#] key.”
1209:
1212:
e, press [2].”
1216:
e to record this call. Please contact your system
1]. To accept this call without recording, press [2]. To tentatively
save a recording of this call, press [3]. To reject this call, press the [#] key, and then hang
up.”
1250: “Press [2] to send your message or choose one of the following options: To listen to the
orded, press [1]. To record your message again, press [3]. To exit without
ge, press [4]. To mark this message as private, press [6].”
ge or choose one of the following options: To listen to the
To record your message again, press [3]. To exit without
saving your message, press [4]. To mark this message as urgent, press [5]. To mark this
1253:
1254:
is message on.
. For example, for January 1st enter
turn to the previous menu,
1259: “This message is scheduled for delivery on...”
1263: “Outbound dialing is not enabled for your mailbox.”
1266: “You have a call on...”
If
ey to restart.”
1203: “Using the 24-hour f
example, for 3:00 PM enter [1]
1204: “The entry you’ve m
1205: “The time you’ve entered
1206: “If this is the correct num
1208: “Please enter the phone number you wish this wake-up call to be delivered to, followed by
the [#] key. To deliver this call to your regular extension, press the [*] key.”
“This wake-up call has been canceled.”
1210: “The wake-up call you have requested has been set.”
1211: “I’m sorry. There are no wake-up calls scheduled for your mailbox.”
“The wake-up call is set for...”
up call, press [1]. Otherwis1213: “To remove this wake-
1214: “This wake-up call has been removed.”
1215: “No more wake-up calls.”
“This wakeup will call...”
1237: “There is not enough voice storag
administrator.”
1238: “To record this call, press [
message you rec
saving your messa
1251: “Press [2] to send your messa
message you recorded, press [1].
message as private, press [6].”
1252: “Begin recording after the tone. When finished press the [#] key for further options.”
“You have a call. To accept the call, press [1]. To reject the call, press the [#] key and hang
up.”
“To accept the call, press [1]. To reject the call, press the [#] key and hang up.”
1255: “Using the 24-hour format, please enter the time that you wish to deliver th
For example, for 3:00 PM enter [1]-[5]-[0]-[0].”
sage1256: “Please enter a month and day to deliver this mes
[0]-[1]-[0]-[1].”
1257: “The date you’ve entered is...”
o re-enter, press [2]. To re1258: “If this is the correct date, press [1]. T
press the [#] key.”
1260: “Delivery of this message has been scheduled.”
1261: “Waiting for future delivery.”
1262: “The person you are trying to reach is not available. Please try again later.”
1272: “Using the keys on your touch-tone keypad, please enter the first three letters of the last
name of the person you wish to reach. For the letter Q, press [7]. For the letter Z, press [9]. If
] key to restart.” you make a mistake, press the {*
1273: “Using the keys on your touch-tone keypad, please enter the first three letters of the first
ch. For the letter Q, press [7]. For the letter Z, press [9].name of the person you wish to rea
you make a mistake, press the {*] k
TVM-2000 Technical Reference Manual 183
Appendix D: System Prompts
1274: “Using the keys on your touch-tone keypad, please enter the middle initial of the person you
you make a mistake,
1275: our touch-tone keypad, please enter the first three letters of the name of
the person you wish to reach. For the letter Q, press [7]. For the letter Z, press [9]. If you
restart.”
1277:
wish to reach. For the letter Q, press [7]. For the letter Z, press [9]. If
press the {*] key to restart.”
“Using the keys on y
make a mistake, press the {*] key to
1276: “The selection you’ve made is not valid.”
“Please make another one.”
184 TVM-2000 Technical Reference Manual
Appendix D: System Prompts
Mailbox Owner’s Side Prompts
“No such mailbox.”
“Invalid access code. Please try again.”
“You have...”
2000:
2001:
2002:
rd this
age to another mailbox, press [6].
y.
is message to. Enter [*] [1]
2007:
2010:
2011: “Your message was sent.”
2012: “To record your personal greeting message, press [1]. To set your access code, press [2]. For
call forwarding options, press [3]. To enter your name, press [4]. To record your name, press
[5]. To record or set multiple personal greeting messages, press [6]. To return to the main
menu, press the [#] key.”
2015: essage.”
2016: “Your current access code is...”
2017: “Your new access code is now active.”
on to your beeper, press [1]. To activate outbound message
ate outbound follow-me, press [3]. To forward your calls to
cancel call forwarding, press [5]. To set the notification
ations, press [7]. To toggle Do Not Disturb,
2022:
2023:
n
2026:
2027: .
, press the [*] key to restart.”
r Q
t”.
032: “To listen to messages, press [1].”
2004: “You have no messages.
2005: “To replay the message you just heard, press [1]. To hear the next message, press [2]. To
erase the message, press [3]. To hear time, date, and sender’s name press [4]. To forwa
end your messmessage to another mailbox, press [5]. To s
To return to the main menu, press the [#] ke
2006: “Please enter the number of the mailbox you want to forward th
to append to this message, [*] [2] to dial by name, [*] [3] to mark this message as urgent, or
[*][4] to request message-receipt confirmation.”
“Please enter the number of the mailbox you want to send the message to. Enter [*][1] to
me, [*][3] to mark this message as urgent, or append to this message, [*][2] to dial by na
onfirmation.” [*][4] to request message-receipt c
2008: “No more messages.”
2009: “Please enter the number of the mailbox you want to send the message to. Enter [*][2] to
dial by name, [*][3] to mark this message as urgent, or [*][4] to request message-receipt
confirmation.”
“Your message was forwarded.”
2013: “...is urgent.”
2014: “...are urgent.”
“This is an urgent m
2018: “To activate message notificati
activnotification, press [2]. To
another extension, press [4]. To
interval, press [6]. To set the number of notific
press [8]. To go back to the previous menu, press the [#] key.”
2019: “Please enter the forwarding telephone number, followed by the [#] key.”
2020: “Message notification to your beeper is now active.”
2021: “Outbound message notification is now active.”
“Outbound follow-me is now active.”
“Your calls will now be forwarded to the specified extension.”
2024: “Call forwarding has been canceled.”
2025: “Please enter the number of minutes between notification attempts. Press the [#] key whe
you are done. For no notifications, press the [#] key now.”
“Please enter the number of notification attempts. Press the [#] key when you are done.”
“Using the keys on your touch-tone key pad, please enter the first 3 letters of your last name
For the letter Q or Z, press [1]. If you make a mistake
2028: “Using the keys on your touch-tone key pad, please enter the first 3 letters of your first
name. For the letter Q or Z, press [1]. If you make a mistake, press the [*] key to restart.”
2029: “Using the keys on your touch-tone key pad, please enter your middle initial. For the lette
or Z, press [1]. For no initials, press [0]. If you make a mistake, press the [*] key to restar
2030: “Your name has been entered.”
031: “Please enter the number of seconds to rewind or fast forward during message playback.” 2
2
TVM-2000 Technical Reference Manual 185
Appendix D: System Prompts
2033: “Please enter the number of the greeting message you wish to record.”
“Please enter the number of the greeting message you wish to use.”
“To record a new greeting message, press [1]. To select the greeting message you wish to
use, press [2].”
2034:
2035:
2037:
2038:
2041: es,
2042: ox can not be accessed at this time. Please try again later.”
2044:
2045:
essage, press [3]. To hear time, date, and sender, press [4]. To forward this
e [#]
faxes, press [2]. To set default phone
ious menu, press the [#] key.”
rieval.”
2049: “Please enter the fax number, followed by the [#] key.”
ss the [#] key.”
ss [1]. To hear sender’s name before
s menu, press the [#] key.”
ery message, press [1]. To cancel the date after every
ge, press [1]. To cancel sender’s name before
press [3]. To return to the previous menu, press the [#] key.”
2058:
2059: onfirmation has been requested for this message.”
2061:
2062:
e [*] key.”
2065:
2070:
2071: ceive faxes to the default phone number, press [1]. If you are calling from a fax
machine, and wish to receive the selected faxes now, press [3]. To return to the previous
menu, press the [#] key.”
2072: “You need to call from a fax machine to retrieve your faxes. If you are calling from a fax
machine, please press [1]. Otherwise, press [2].”
2075: “To replay the message you just heard, press [1]. To hear the next message, press [2]. To
erase the message, press [3]. To hear time, date and sender’s name, press [4]. To forward or
reply to this message, press [5]. To save your message as new and continue to the next
message, press [6]. To return to the main menu, press the [#] key.”
2036: “Fax received on...”
“The following are old messages.”
“This fax message has not been retrieved. To delete this fax, press [1]. To continue without
deleting this fax, press [2].”
2039: “Message from...”
“To undelete previously deleted messages, press [1]. To exit without undeleting messag
press [2].”
“This mailb
2043: “This fax has been marked.”
“This fax has been unmarked.”
“To replay the message you just heard, press [1]. To hear the next message, press [2]. To
erase the m
message to another mailbox, press [5]. To send your message to another mailbox, press [6].
To mark or unmark this fax for retrieval, press [0]. To return to the main menu, press th
key.”
2046: “To receive marked faxes, press [1]. To receive all
number, press [3]. To return to the prev
2048: “No faxes have been marked for ret
2050: “There are no faxes to retrieve.”
2051: “To return to the caller side, pre
2052: “To hear the time and date after every message, pre
every message, press [2]. To return to the previou
2053: “To hear the time and date after ev
message, press [2].”
2054: “To hear sender’s name before every messa
every message, press [2].”
2055: “To receive faxes to the default phone number, press [1]. To receive faxes to a different
phone number, press [2]. If you are calling from a fax machine, and wish to receive the
selected faxes now,
2056: “Pages”
“This message will be marked as urgent.”
“Message-receipt c
2060: “Message left for...”
“...was received on...”
“Message deleted.”
2063: “To disconnect, press th
2064: “Please call...”
“Your mailbox is full. Please delete some messages.”
“To receive marked faxes, press [1]. To receive all faxes, press [2]. To return to the previous
menu, press the [#] key.”
“To re
186 TVM-2000 Technical Reference Manual
Appendix D: System Prompts
2076: “To replay the message you just heard, press [1]. To hear the next message, press [2]. To
r
2077: essage to. Enter [*] [2] to
2078:
2079:
2080:
2081:
to append to this message, [*][
o send this message, press [2]. To re-record this
message, press [3]. To exit without saving, press [4]. To mark this message as urgent, press
ress [6]. To request message-receipt confirmation,
, press [8].”
2086: “To forward this message to another mailbox, press [1]. To reply to this message, press [2].
our access code, press
2088:
2090: elete an
us menu, press
e fax broadcast list.”
lt phone number, press [1]. To receive faxes to the different
s [2]. If you are calling from a fax machine and wish to receive the
. To modify the fax broadcast list, press [5]. To return to the
. To return to the previous menu, press the [#] key.”
2099: “Faxes will be sent shortly to the recipients on the fax broadcast list.”
2100: “You have new messages. Please call the operator.”
2108: this message to another
mailbox, press[3]. To return to the previous menu, press the [#] key.”
111: “To reply to this message, press [2]. To go back to the previous menu, press the [#] key.”
erase the message, press [3]. To hear time, date and sender’s name, press [4]. To forward o
reply to this message, press [5]. To save your message as new and continue to the next
message, press [6]. To mark or unmark this fax for retrieval, press [0]. To return to the main
menu, press the [#] key.”
“Please enter the number of the mailbox you want to send the m
dial by name, [*][3] to mark this message as urgent, [*][4] to request message-receipt
confirmation, or [*] [5] to mark this message as private.”
“This message will be marked as private.”
“This is a private message.”
“I’m sorry. You are not allowed to forward private messages.”
“Please enter the number of the mailbox you want to forward this message to. Enter [*] [1]
2] to dial by name, [*][3] to mark this message as urgent,
[*][4] to request message-receipt confirmation, or [*][5] to mark this message as private.”
2083: “This message will be marked as urgent.”
2084: “This is a recorded conversation.”
[1]. T2085: “To replay this message, press
[5]. To mark this message as private, p
press [7]. To append the original message to the reply
To return to the previous menu, press the [#] key.”
2087: “To record your current personal greeting message, press [1]. To set y
[2]. For call forwarding options, press [3]. To enter your name, press [4]. To record your
name, press [5]. To record a greeting by number, press [6]. To set your current personal
greeting message, press [7]. To return to the main menu, press the [#] key.”
“To forward this message to another mailbox, press [1]. To return to the previous menu,
press the [#] key.”
“Please enter a new fax number followed by the [#] key, or enter just the [#] key to d
existing fax number. If you make a mistake, or wish to go back to the previo
the [*] key.”
2091: “Fax broadcast list is empty.”
2092: “This position is empty.”
2093: “The record has been deleted.”
2094: “The number you requested has been added.”
2095: “Please enter the position at which you want to modify the number in th
ition is...” 2096: “The fax number on this pos
to the defau2097: “To receive faxes
phone number, pres
selected faxes now, press [3]
previous menu, press the [#] key.”
2098: “To receive faxes to the default phone number, press [1]. To receive faxes to a different
phone number, press [2]. If you are calling from a fax machine and wish to receive the
selected faxes now, press [3]. To broadcast faxes to the existing broadcast list, press [4]. To
modify the fax broadcast list, press [5]
2107: “To forward the message to another mailbox, press [1]. To reply to this message, press [2].
To send this message to another mailbox, press [3]. To go back, press the [#] key.”
“To forward the message to another mailbox, press [1]. To send
2
TVM-2000 Technical Reference Manual 187
Appendix D: System Prompts
2120: “Please enter the number of the mailbox you want to forward this message to. Enter [*][1] to
append to this message, [*][2] to dial by name, [*][3] to mark this message as urgent, [*][4}
to request message-receipt confirmation, [*][5] to mark this message as private, or [*][6
set the future delivery of the message.”
“Please enter the number of the mailbox you w
] to
2121: ant to send this message to. Enter [*][1] to
*][5] to mark this message as private, or [*][6] to
2123: to forward this message to. Enter [*][2] to
o request message-receipt
f the
ailbox you want to send this message to. Enter [*][2] to
essage as urgent, [*][4} to request message-receipt
2125: u want to forward this message to. Enter [*][2] to
2130:
2131:
2132:
2143:
ress [7]. For the letter Z, press [9]. If you make a mistake, press the
e keypad, please enter the first three letters of your first
. For the letter Z, press [9]. If you make a mistake, press the
2151: s on your touch-tone keypad, please enter your middle initial. For the letter Q,
ess [9]. For no initial, press [0]. If you make a mistake, press the
2153: “Invalid access code.”
2154: “To activate message notification to your beeper, press [1]. To activate outbound message
,
o set the number of notifications, press
append to this message, [*][2] to dial by name, [*][3] to mark this message as urgent, [*][4}
to request message-receipt confirmation, [
set the future delivery of the message.”
“Please enter the number of the mailbox you want
dial by name, [*][3] to mark this message as urgent, [*][4} t
confirmation, [*][5] to mark this message as private, or [*][6] to set the future delivery o
message.”
2124: “Please enter the number of the m
dial by name, [*][3] to mark this m
confirmation, [*][5] to mark this message as private, or [*][6] to set the future delivery of the
message.”
“Please enter the number of the mailbox yo
dial by name, [*][3] to mark this message as urgent, [*][4} to request message-receipt
confirmation, or [*][5] to mark this message as private.”
“To replay the message you just heard, press [1].”
“To hear the next message, press [2].”
“To erase this message, press [3].”
2133: “To hear the time, date, and sender’s name, press [4].”
2134: “For forwarding options, press [5].”
2135: “To return this call, press [6].”
2136: “To go back to previous menu, press the [#] key.”
2140: “To replay the fax you’ve just heard, press [1].”
2141: “To hear the next fax, press [2].”
2142: “To erase this fax, press [3].”
“To mark this fax for retrieval, press [0].”
2144: “To unmark this fax, press [0].”
2150: “Using the keys on your touch-tone keypad, please enter the first three letters of your last
name. For the letter Q, p
[*] key to restart.”
2152” “Using the keys on your touch-ton
name. For the letter Q, press [7]
[*] key to restart.”
“Using the key
press [7]. For the letter Z, pr
[*] key to restart.”
notification, press [2]. To activate outbound follow-me, press [3]. To cancel call forwarding
press [5]. To set the notification interval, press [6]. T
[7]. To toggle Do Not Disturb, press [8]. To go back to the previous menu, press the [#]
key.”
188 TVM-2000 Technical Reference Manual
Appendix D: System Prompts
System Administrator’s Side Prompts
3000: “This is the Administration Options Main Menu. For mailbox set up, press [1]. To record
ress [3]. For system
o
3001:
3002: ].
press [9]. To record mailbox greetings,
3004:
3005: “No extension was assigned for this mailbox.”
3006: “This mailbox has been canceled.”
3007: “The current access code is...”
3008: “Please enter the new access code.”
3009: “The new access code is now active.”
3010: “To allow outbound call forwarding, press [1]. To prevent outbound call forwarding, press
[2]. To go back to the previous menu, press the [#] key.”
3011: “Outbound call forwarding for this mailbox will be allowed.”
3012: “Outbound call forwarding for this mailbox has been blocked.”
3013: “For a generic mailbox, press [1]. For a day time transfer only mailbox, press [2]. For a
notification mailbox, press [3]. For a No Call Progress mailbox, press [4]. For a record only
mailbox, press [5]. For a group mailbox, press [6]. For a speakerphone announce mailbox,
press [7]. For a voice mail only mailbox, press [8]. For an audiotext mailbox, press [9]. To
hear further options, press [*]. To go back to the previous menu, press the [#] key.”
3014: “Please enter the maximum recording time in seconds followed by the [#] key.”
3015: “Please enter the maximum number of messages followed by the [#] key.”
3016: “Please enter the number of days before deleting a message, followed by the [#] key.”
3017: “Please enter the number of rings at this extension.”
3018: “To review the group members, press [1]. To add a mailbox to the group, press [2]. To delete
a mailbox from the group, press [3]. To go to the previous menu, press the [#] key.”
3019: “Please enter the mailbox number you want to add to this group.”
3020: “Please enter the mailbox number you want to delete from this group.”
3021: “No more group members.”
3022: “...was added.”
3023: “...was deleted.”
3024: “To edit another mailbox, press [1]. To quit, press [2].”
3025: “To set the day and night mode, press [1]. To set the special greeting message, press [2]. To
record system greetings, press [3]. To change the system’s business hours, press [4]. To set
the single digits menu, press [5]. To assign single digits mailboxes, press [6]. To go back to
the main menu, press the [#] key.”
3026: “To set system for an automatic day and night mode detection, press [1]. To activate the day
mode, press [2]. To activate the night mode, press [3]. To go back to the previous menu,
press the [#] key.”
3027: “To activate the special greeting message, press [1]. To cancel the special greeting message,
press [2]. To go back to the previous menu, press the [#] key.”
and configure system greetings, press [2]. For system configuration, p
reports, press [4]. For system backup, press [5]. For system restore, press [6]. To go back t
the mailbox owner menu, press the [#] key.”
“Please enter the number of the mailbox you want to edit.”
“This is the mailbox setup menu: To activate this mailbox and assign an extension, press [1
To cancel this mailbox, press [2]. To assign access code, press [3]. To set outbound call
forwarding, press [4]. To set the mailbox type, press [5]. To set maximum recording time,
wed, press [7]. To set messages purge press [6]. To set maximum number of messages allo
s at extension,time, press [8]. To set number of ring
press [0]. For group settings, press the [*] key. To exit this mailbox, press the [#] key.”
3003: “This mailbox is now active.”
“Please enter the extension number followed by the [#] key, or enter [#] for no extension.”
TVM-2000 Technical Reference Manual 189
Appendix D: System Prompts
3028: “To record the day time gr
pecial greeting m
eeting, press [1]. To record the off hours greeting, press [2]. To
essage, press [3]. To record the Main Menu Part 1, press [4]. To
Single Digit Menu, press [5]. To record the Main Menu Part 2, press [6]. To
multilingual greeting, press [7]. To record a greeting by number, press [8]. To go
previous menu, press the [#] key.”
message start time, press [1]. To set day message end time, press [2]. To go back
ious menu, press the [#] key.”
te the single digit menu, press [1]. To cancel the single digit menu, press [2]. To
he previous menu, press the [#] key.”
r the single digit menu number, or [#] to exit.”
ailbox number, or enter [#] to cancel this single digit
has been canceled.”
has been activated.”
ystem Configuration Menu. For telephone settings, press [1]. For two or three
digit mailboxes, press [2]. To set a new time, press [3]. To set a new date, press [4]. To go
ain menu, press the [#] key.”
1]. To enter the message notification light on
[2]. To enter the message notification light off sequence, press [3]. To enter
llow me sequence, press [4]. To enter the outbound beeper sequence, press
e outbound message notification sequence, press [6]. To return to the
, press the [#] key.”
the number of times you want the system to ring before answering a call.”
the message notification light on sequence, followed by the [#] key.”
r the message notification light off sequence, followed by the [#] key.”
the outbound follow me sequence, followed by the [#] key.”
the outbound message notification sequence, followed by the [#] key.”
the outbound beeper sequence, followed by the [#] key.”
digit mailbox setup, press [1]. For a two digit mailbox setup, press [2]. To return
us menu, press the [#] key.”
nt system time is ...”
ter the new time, using the military format. Enter two digits for the hours, and two
the minutes.”
e is now set.”
lease try again.”
date is...”
w date. Enter two digits for the month, two digits for the day, and two digits
s now set.”
. Please try again.”
ox configuration report, press [1]. For a system activity report, press [2]. For a
iguration report, press [3]. To return to the main menu, press the [#] key.”
ur report to a printer, press [1]. To save your report on a floppy disk, press [2].
o the previous menu, press the [#] key.”
sure your printer is ready. To start printing, press [1]. To cancel printing and
revious menu, press [2].”
rt a formatted diskette into the floppy drive. To send a report to the floppy drive,
o cancel this command and return to the previous menu, press [2].”
a formatted diskette into the floppy drive. To start backup, press [1]. To cancel
turn to the previous menu, press [2].”
ackup diskette into the floppy drive. To start restore, press [1]. To cancel
n to the previous menu, press [2].”
been successfully installed.”
record a s
erecord th
record the
back to the
y3029: “To set da
vto the pre
va3030: “To acti
go back to t
te3031: “Please en
3032: “Please enter the corresponding m
option.”
3033: “This option
3034: “This option
3035: “This is the S
back to the m
3036: “To set number of rings before answer, press [
sequence, press
fothe outbound
[5]. To enter th
enuprevious m
3037: “Please enter
r3038: “Please ente
3039: “Please ente
3040: “Please enter
3041: “Please enter
r3042: “Please ente
3043: “For a three
ioto the prev
e3044: “The curr
3045: “Please en
digits for
3046: “The new tim
3047: “Invalid time. P
system3048: “The current
3049: “Please enter ne
for the year.”
date i3050: “The new
3051: “Invalid date
lb3052: “For a mai
system conf
yo3053: “To send
To return t
3054: “Please make
preturn to the
e3055: “Please ins
press [1]. T
3056: “Please insert
ebackup and r
3057: “Please insert b
restore and retur
as3058: “New set-up h
190 TVM-2000 Technical Reference Manual
Appendix D: System Prompts
3059: “Please enter the extension number which is connected to board number 2 on your TVM-
inated by the [#] key.”
has been successfully completed.”
has failed. Please check your system and try again.”
g on this mailbox, press [1]. To allow urgent messaging for this mailbox,
ave this mailbox always page, press [3]. For an alternate message notification
ess [4]. To have the message skip phone status, press [5]. To activate call
mailbox, press [6]. To go back to the previous menu, press the [#] key.”
ailbox greeting, press [1]. To record the mailbox owner’s name, press [2].
sages, press [3]. To go back to the previous menu, press the [#] key now.”
3064: “Please enter the number of the greeting message.”
ocument number.”
m Configuration Menu. For telephone settings, press [1]. To set a new
o set a new date, press [4]. To go back to the main menu, press the [#] key.”
2000 system, term
3060: “The procedure
3061: “The procedure
3062: “To allow pagin
press [2]. To h
type mailbox, pr
screening for this
3063: “To record the m
To listen to mes
3065: “Please enter the d
3066: “This is the Syste
time, press [3]. T
TVM-2000 Technical Reference Manual 191
Appendix D: System Prompts
Numbers and Fillers
4000: “Zero”
4001: “One”
4002: “Two”
4003: “Three”
4004: “Four”
4005: “Five”
4006: “Six”
4007: “Seven”
4008: “Eight”
4009: “Nine”
4010: “Ten”
4011: “Eleven”
4012: “Twelve”
4013: “Thirteen”
4014: “Fourteen”
4015: “Fifteen”
4016: “Sixteen”
4017: “Seventeen”
4018: “Eighteen”
4019: “Nineteen”
4024: “Sixty”
4025: “Seventy”
4026: “Eighty”
4027: “Ninety”
4028: “Hundred”
4100: “January”
4101: “February”
4102: “March”
4103: “April”
4104: “May”
4105: “June”
4106: “July”
4107: “August”
4108: “September”
4109: “October”
4110: “November”
4111: “December”
4201: “First”
4202: “Second”
4203: “Third”
4204: “Fourth”
4205: “Fifth”
4206: “Sixth”
4207: “Seventh”
4208: “Eighth”
4209: “Ninth”
4210: “Tenth”
4211: “Eleventh”
4212: “Twelfth”
4213: “Thirteenth”
4214: “Fourteenth”
4215: “Fifteenth”
192 TVM-2000 Technical Reference Manual
Appendix D: System Prompts
4216: “Sixteenth”
4217: “Seventeenth”
4302: “Two Pages”
4308: “Eight Pages”
4401: “Oh-One”
”
”
”
4526: “Twenty-Six”
t”
4532: “Thirty-Two”
4533: “Thirty-Three”
4534: “Thirty-Four”
4535: “Thirty-Five”
4536: “Thirty-Six”
4537: “Thirty-Seven”
4538: “Thirty-Eight”
4539: “Thirty-Nine”
4540: “Forty”
4541: “Forty-One”
4542: “Forty-Two”
4543: “Forty-Three”
4544: “Forty-Four”
4545: “Forty-Five”
4546: “Forty-Six”
4547: “Forty-Seven”
4548: “Forty-Eight”
4549: “Forty-Nine”
4218: “Eighteenth”
4219: “Nineteenth”
4220: “Twentieth”
4301: “One Page”
4303: “Three Pages”
4304: “Four Pages”
4305: “Five Pages”
4306: “Six Pages”
4307: “Seven Pages”
4309: “Nine Pages”
4310: “Ten Pages”
4402: “Oh-Two”
4403: “Oh-Three”
4404: “Oh-Four”
4405: “Oh-Five”
4406: “Oh-Six”
4407: “Oh-Seven”
4408: “Oh-Eight”
4409: “Oh-Nine
4520: “Twenty”
4521: “Twenty-One”
4522: “Twenty-Two
4523: “Twenty-Three
4524: “Twenty-Four”
4525: “Twenty-Five”
4527: “Twenty-Seven”
4528: “Twenty-Eigh
4529: “Twenty-Nine”
4530: “Thirty”
4531: “Thirty-One”
TVM-2000 Technical Reference Manual 193
Appendix D: System Prompts
4550: “Fifty”
4551: “Fifty-One”
4552: “Fifty-Two”
4553: “Fifty-Three”
4554: “Fifty-Four”
4555: “Fifty-Five”
4556: “Fifty-Six”
4557: “Fifty-Seven”
4558: “Fifty-Eight”
4559: “Fifty-Nine”
4621: “Twenty-First”
4622: “Twenty-Second”
4623: “Twenty-Third”
4624: “Twenty-Fourth”
4625: “Twenty-Fifth”
4626: “Twenty-Sixth”
4627: “Twenty-Seventh”
4628: “Twenty-Eighth”
4629: “Twenty-Ninth”
4630: “Thirtieth”
4631: “Thirty-First”
4701: “You have one new message.”
4702: “You have two new messages.”
4703: “You have three new messages.”
4704: “You have four new messages.”
4705: “You have five new messages.”
4706: “You have six new messages.”
4707: “You have seven new messages.”
4708: “You have eight new messages.”
4709: “You have nine new messages.”
4710: “You have ten new messages.”
4721: “You have one old message.”
4722: “You have two old messages.”
4723: “You have three old messages.”
4724: “You have four old messages.”
4725: “You have five old messages.”
4726: “You have six old messages.”
4727: “You have seven old messages.”
4728: “You have eight old messages.”
4729: “You have nine old messages.”
4730: “You have ten old messages.”
4741: “You have one new fax.”
4742: “You have two new faxes.”
4743: “You have three new faxes.”
4744: “You have four new faxes.”
4745: “You have five new faxes.”
4746: “You have six new faxes.”
4747: “You have seven new faxes.”
4748: “You have eight new faxes.”
4749: “You have nine new faxes.”
4750: “You have ten new faxes.”
4761: “You have one old fax.”
4762: “You have two old faxes.”
4763: “You have three old faxes.”
194 TVM-2000 Technical Reference Manual
Appendix D: System Prompts
4764: “You have four old faxes.”
4765: “You have five old faxes.”
4766: “You have six old faxes.”
4767: “You have seven old faxes.”
es.”
4770: “You have ten old faxes.”
is urg
are u
4783: “Three are
4784: “Four are u
are ur
4786: “Six are urg
en are
ht are u
4789: “N e are u
are ur
are ne
re is on ead of in the queue.”
re are two people holding for this extension ahead of you in the queue.”
re are ahead
re are ahead
re are ahead o
”
.”
.”
sage”
ssages”
Mess
Mess
Message”
4913: “Old Messages”
Fax”
Faxe
Fax”
Faxes
4768: “You have eight old fax
4769: “You have nine old faxes.”
4781: “One ent.”
4782: “Two rgent.”
urgent.”
rgent.”
4785: “Five gent.”
ent.”
4787: “Sev urgent.”
4788: “Eig rgent.”
in
4790: “Ten
rgent.”
gent.”
4810: “ uYo
T
xt in line.”
4811: “ he
he
e person holding for this extension ah you
4812: “T
4813: “The three people holding for this extension of you in the queue.”
4814: “The four people holding for this extension of you in the queue.”
4815: “The five people holding for this extension f you in the queue.”
4900: “Star
4902: “A.M
4903: “P.M
4904: “Mes
4905: “Me
“
4910: New
N
age”
4911: “ ew ages”
4912: “Old
4914: “New
4915: “New s”
4916: “Old
4917: “Old ”
TVM-2000 Technical Reference Manual 195
196 TVM-2000 Technical Reference Manual
Index
with il
*4 Inbound Rings.............................. 96
Administrative Extension Screen...... 74
Advanced Settings Menu ................ 121
Advanced SMDI Setup ..................... 56
Advanced Switch Configuration Menu
................................................... 137
All Ports Ring ................................... 96
Alt Light Off ................................... 123
Alt Light On.................................... 123
Alt Msg Repeat ............................... 123
Alt Msg. Light First Only ............... 125
Alt. Page Parameter .......................... 49
Alt. Paging ...................................... 126
Alt. Spkrphn.............................. 48, 126
Alternate Message Notification ...... 113
Announcement Only mailboxes........ 41
Answer on Ring .............................. 100
Audiotext Mailbox Screen ........ 42, 116
Audiotext Screen............................... 37
Audiotext Trees................................. 43
Automatic Call Distribution Groups . 35
Automatic Port ID Setup................... 60
Await Ring on NCP ........................ 125
B
Background Color........................... 142
Backing Up the TVM-2000 ............ 120
Beep Only ....................................... 113
Beeper Notification........................... 29
Beeper Seq ........................................ 29
Beeper Seq. ........................... 29, 30, 97
Beginning Marks Screen................... 62
Blind Transfer.......See NoCallProgress
Border Color ................................... 142
Broadcast Group Mailbox............... 115
Broadcast Groups.............................. 35
Business Hours Screen...................... 91
Business Hours Setup Screen............ 92
Busy Override......................... 114, 125
Butt-In Test Set (Butt Set) ................ 80
C
l Record Screen ..........................127
ng ...................................33
Change Switch Name.........................94
Check for DT ...................................122
Check in a Guest................................65
Check out a Guest..............................66
chkHangupTime ..............................139
Company Directory............................21
Conference Seq..................................33
Configuration Screen .........................95
Configuring the Modem.....................12
Configuring the Terminal ..................12
Connecting to Remote Maintenance..12
Connecting to the Telephone System.11
Cover Doc #.......................................52
CPDelay...........................................139
D
Day Flag MB .....................................96
Day General Delivery MB.................88
Day Transfer ....................................112
Day/Night Mode ................................88
Default Fax Number Screen...............70
DefaultTones....................................139
Delay before answer ........................133
Delay for Ext......................................97
Delete Activity Log .........................117
DID to VM.......................................122
Dig’s (aft ext) #2..............................132
Dig’s (bef ext) #2.............................132
Dig’s/Conn.......................................123
Dig’s/Recall .....................................123
Digit Grabber.....................................80
Digital Options Screen...............56, 136
Digital Rules Screen ........................134
Digits Bef. Trans (Aft. Ext) .............123
Digits Bef. Trans (Bef. Ext).............123
Direct Access...................................112
Direct VM Delay .............................122
Direct VM Prefix .............................132
Direct VM Suffix.............................132
Directory MB...............................22, 96
Disable Name Search...................21, 99
Dispatch Group Mailbox .................115
DTMF on Answer............................125
DTMFDuration................................139
E
Edit CP DTMFs Screen ...................128
Emergency Purge...............................97
Enabling Remote Maintenance..........12
Ending Marks Screen.........................63
Enter Security Level Screen ..............86
F
Fax Configuration Screen ..................52
Fax Detection.....................................20
Fax Dial String...................................52
Fax ID................................................52
Fax Mail...............................................4
Fax Mailbox.......................................88
Fax Module........................................52
Fax Module with the Hospitality
Option ...........................................70
Fax Ok .............................................113
Fax On Demand.............................4, 41
Fax Only ..........................................113
Fax Port #...........................................52
FaxBack.............................................41
FaxOnly .............................................53
FB One Selection...............................41
FlashDuration ..................................138
Flashes Bef. Trans. ..........................123
FLS ......See Foreign Language Support
Flshs/Conn.......................................123
Flshs/Recall .....................................123
Foreign Language Support ................76
FreqDev ...........................................139
Front Desk Operations.......................65
Fwd..................................29, 30, 31, 32
Fwd Num.........................29, 30, 31, 32
G
General Configuration Screen ...........55
General Delivery MB ........................20
Page numbers in bold indicate pages lustrations.
*
*4 Outbound Rings ........................... 96
A
ACD Groups ...........See Automatic Call
Distribution Groups
ACD Only Group Mailbox ............. 115
Activating Mailboxes...................... 104
Activity Report ............................... 117
Add Holiday Screen.......................... 90
Call Analysis Rules Screen................58
Call back ............................................52
Call Distribution ..........................34, 36
Call Forwarding.................................32
Call Progress Parameters .................140
Call Queuing Application ................109
Cal
Call Recordi
Call Screening......................33, 48, 113
Call Waiting.............See Busy Override
Capture Digits............................29, 114
Disc./Conf Seq...................................33
Discn’t Digits...................................123
Disconnect on Silence........................96
Disconnect Time..............................125
Disk Defragment and Repair ...........120
Dispatch Groups ................................35
Drop Conf. Seq. .................................33
Drop Pager Seq................................126
DTMF Call Progress Tones .............125
TVM-2000 Technical Reference Manual 197
Index
Get Mailbox Message Stat ...........118
Glitch ...............................................139
Group...............................................112
Group Mailboxes ...............................34
Group Setup Screen...................34, 115
Guest Mailbox Template Screen .......68
Guest Operation Guide ......................67
H
Hang Up When Played ......................39
Hardware Installation ..........................9
Hex System for Rules........................57
Hide Extension Number ....................21
Hold Attempts .............................28, 98
Hold Options .....................................27
Hold Options Screen..................27, 109
Hold Seconds.....................................98
Hold Secs...........................................28
Holiday Setup Screen ........................89
Holidays Allowed..............................88
HookDelay.......................................139
Hospitality Module............................64
Hotel Advanced Parameter Settings
Screen ...........................................73
I
Int. Options #1.................................132
L
Line ID Mapping Screen ...........46, 124
List Names on Search ..................22, 99
Load Switch Defaults Screen.......16, 93
Loading Preset Switch.......................94
Logging Mask..................................133
Logon Prefix....................................132
Logon Suffix....................................132
Loop Drop .......................................123
LoopConn........................................139
LoopDropTime................................139
LoopWait.........................................139
M
Mailbox Attributes Screen...............111
Mailbox Editing Screen.............26, 105
Mailbox Menu ...........................25, 104
Mailbox Report................................117
Main Menu ..................................14, 85
Main Menu Part 1..............................17
Main Menu Part 2..............................17
Main Menu/No Input.......................126
Max Call Recording Pause ..............127
Max System Hold ..............................28
Max. Call Rec.Time.........................127
Max. Docs Allowed...........................52
Max. Greeting Length........................96
Max. Lights per Port........................125
Max. System Hold .............................98
Message Forwarding..........................44
Min. Rec. Length...............................97
Mins. bef. Deleting Tentatives ........127
Miscellaneous Advanced Parameters
(Other) Screen.............................132
MLS............. See Multilingual Software
Modifying Screen Parameters ...........13
More Switch Configuration Screen .125
Msg Fwd Days...................................44
Msg Fwd To ......................................44
Msg Light Off..................................123
Msg Light On ..................................123
MSG Repeat ....................................123
Msg. Light First Only......................125
MsgL Port........................................123
Multilingual Operator Mailboxes ......47
Multilingual Software........................76
Multi-Tenant Applications ................45
Multi-tenant Operator Mailboxes ......47
N
Name Search Message.......................88
Name Search Msg..............................22
Name Search Screen....................21, 99
Names Screen..................................107
Next Mailbox.....................................39
Night Flag MB...................................96
Night General Delivery MB ........20, 88
No Options ......................................113
NoCallProgress................................112
None ..................................................36
Not. Del. ......................................29, 31
Notification Cycle .................30, 31, 96
Notify ..............................................112
Notify Mins .................................29, 31
Num Members...................................34
Num Notifys................................29, 31
O
Operation Modes ...............................19
Operations Screen..................17, 19, 87
Operator Delay ..................................97
Operator Mailboxes...........................20
Other Rules Screen............................59
Outbd Connect...................................32
Outbd Dialing Seq.....................30, 123
Outbd Follow-Me Seq .......................32
Outbd Follow-Me Seq. ..............32, 123
Outbd Fwd Ok.................29, 30, 31, 32
Outbd Port .................................32, 123
Outbd Recall..............................32, 132
Outbd. Connect................................132
Outbound “Follow-Me”.....................32
Overflow to Fax Mailbox ..................53
P
Page Always..............................49, 113
Page Delay.........................................97
Page Ok .....................................49, 113
Page Seq. .........................................123
Paging................................................49
Personal Operator.............................. 26
Personal Operator Screen ................ 108
Pick up Hold........................ 48, 49, 126
Play ‘You may Play hang...’............122
Play Capture ................................29, 31
Play Extension Number.....................99
PMS See Property Management System
PMS Setup Screen.............................75
Port ID Request Sequence.................60
Port Specific Options Screen.....45, 100
Powering Up......................................13
Pre-Recorded Greetings.....................19
Processing Rules in SMDI.................57
Property Management System...........75
Pulse/Tone Dialing..........................122
PulseBreak.......................................138
PulseDelay.......................................138
Put on Hold..........................48, 49, 126
Q
Q&A Mailboxes ................................39
Quitting the TVM-2000.....................13
R
Recent Log View.............................118
Record Response ...............................39
Recording System Greetings .............18
Ref. A/Trans ....................................133
Ref. Hours .......................................133
Ref. Off............................................133
Ref. On Incoming............................133
Ref. On Same Only .........................133
Remote Guest Access........................73
Remote Maintenance.......................120
Reorder............................................123
Reports Menu ..................................117
Required ............................................39
Restoring the TVM-2000 System....120
Retrieval Group Mailbox.................115
Retrieval Groups................................35
ringDelay.........................................139
RingEvtDly......................................138
RingOff............................................138
RingOn ............................................138
RsilCallRec......................................139
RSilCallRec.......................................33
RSilenceLimit..................................138
RSilShort ......................................... 138
Rtrys. on No Input.............................97
Rules Screen.................................... 129
S
secsPerRing .....................................139
Serial Port Configuration Screen.......61
Silence Bef. Greeting ......................122
SilenceDbnc ....................................138
us
198 TVM-2000 Technical Reference Manual
Index
Single Digit Menu..................... 17, 102
Skip Status ...................................... 113
SMDI Integrations ............................ 54
Speakerphone............................ 48, 112
Special Message................................ 88
pecific MB .................................... 126
pike ............................................... 139
Store in MB....................................... 39
System Upgrades .............................. 76
T
Technical Support..............................83
Test Procedure ...................................79
Text Color........................................142
Tone Definition Screen....................141
ToneDelay........................................138
Turn Activity Log On/Off................117
Unique Identifier..............................100
Urgent Ok ....................
Urgent OK ...................
Utilities Menu ..............
V
Video Options Screen......................142
Voice Mail Port IDs Screen...............60
Volume ............................................138
Wake Up Calls...................................71
........29, 31, 113
................29, 30
....................119
S
S
Standard Parameters Menu ............. 138
Switch Configuration Menu............ 122
System Activity Window.................. 14
System Configuration Report.......... 117
System Greetings .............................. 17
System Hold Options Screen ...... 28, 98
System Information Window............ 14
System Setup/Options Window ........ 14
System Trouble................................. 81
ToneLength......................................139
Top Down ..........................................36
Transfer to Guest ...............................73
Transfer to Guests..............................74
Troubleshooting.................................80
TTI Skip.............................................52
U
Uniform .............................................36
Upgrading TVM-2000 System ........120
View Log File..................................118
VM Extensions Screen ....................101
VoiceMail Only ...............................112
W
Wake Up Call Reports.....................118
Welcome Message.............................17
Writing New Switch Defaults............94
TVM-2000 Technical Reference Manual 199
Index
200 TVM-2000 Technical Reference Manual
Notes
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TVM-2000 Technical Reference Manual 201
Notes
202 TVM-2000 Technical Reference Manual
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Notes
TVM-2000 Technical Reference Manual 203
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