Open Organization Book The Leaders Manual
open_org_leaders_manual_1_1
User Manual:
Open the PDF directly: View PDF .
Page Count: 119 [warning: Documents this large are best viewed by clicking the View PDF Link!]
- Preface
- Introduction
- Part 1: New Attitudes
- What it means to be an open leader
- A leader's ability is the bottleneck of any organization
- The Tao of project management
- How to recognize an open leader when you see one
- Good leaders know what economics can't explain about open source
- Someone left your organization? Time to celebrate
- 6 principles for successful digital-era CIOs
- Part 2: New Habits
- 6 steps to running the perfect 30-minute meeting
- How to interview for culture fit
- When empowering employee decision-making, intent is everything
- 7 characteristics of open leaders
- An open process for discovering your core values
- An open leadership development system
- 11 steps to running an online community meeting
- What is a community call?
- How does a community call develop leadership?
- Running a community call
- 0. Commit
- 1. Determine your community's identity
- 2. Record the purpose of your call
- 3. Pick a date
- 4. Choose your tech
- 5. Write the agenda
- 6. Reach out to influencers
- 7. Promote your call
- 8. Arrive early
- 9. Be a superstar moderator
- 10. Write a reflection
- Making open and inclusive decisions
- Appendix
- Learn More
The Open Organization
Leaders Manual
Instructions for building the workplace of the future
Also in the series
From Harvard Business Review Press
!
36
From Opensource.com
!-
!36
! !
-
Additional reading
2 0#-!0!
0 #
7
+"#
Contents
/, 8
$$
!"%"
Part 1: New Attitudes
6!
&'
9!!#,7 $
()!
((,* :
%)
070 .8
*'
;#009<
! $.
$$
",7=(! $
! $)
>,,- ?
!+
Part 2: New Habits
>,. ?8
&,-.
0 0,@ >
,/
60#
>
0
,
&)1
,
$%
8$
!2%3
:.
2*
4#
04!2%3
Appendix
(--7)@
Learn More
8
; :
Preface
$$
,7
,
< ,
7!0,@
!A !
!B!
!,!!
7!!!,!
!000
,A !C
0##,0#
7=
D(#B
, A,
!!
, 7D036
? !# D 0
!0!,!0!
, 0@
!D
(!#!!,
0/DE0D<0
! #F 0
9 @,
8
The Open Organization Leaders Manual
/DE0!D0
! ,
0,
0,
! 0 < 0#,
9<000
## C!#
, <(#,
,!0#,
,
9
Introduction
!"%"
0 4 @
0G,(,
*,
!,00
%
4,!
, 0, 0 #, < ,
# H , ,
! 0
0 , 0 <
0"
, ,
G00
<,
,
0 !
E0!
(00!
,, 00
/ 7 ! , 0
, 0 ,
I,J%00
,0 (
10
The Open Organization Leaders Manual
7!0!
!0,
0#,0(0!0
F,0
7!
0 DD , 0
(7 ,
0#*!0!@
<9
#
,G0C 0 9!@
7! !, 0
(90 !F ,#
!#
"!
Control
6 , ,
0 7
0, ,7
0,,!
! 1 (
0,! ,00
00
0!,B,F,
+ ++
+-B#
!00<G!
0@04!,
7( ,
11
The Open Organization Leaders Manual
@,
,,!G
Communication
(G0,
, 7 (
0 # 7!,
<I0J0!,
(@,0#!0
# !,( 0
! !
0F! 6!,
70*!9I
J
Trust
-!,0
(
! ,1
&(9
2
9!#
<!0
,07-
,79
!, 0
Autonomy
6 0,
, ,0
12
The Open Organization Leaders Manual
0
76, 9
!!!,H
, !
0 79
!,,(
!,!
A00
Empowerment
-,
!, 7( #0#
!79
! 0
,##20
!,0! 0!H0
0! 0 #
#
,,1K,
7 ! 0 !
A
7A
,! !79
(,!
!
*!,!
,1
6 ,
B(B,<F
! 9,(0
13
The Open Organization Leaders Manual
! 0 0 , 0
, 0 ! #
0
L0 000
, , 7 ( 0
! 0 9 ! 0 0
!C!#!
,
7,
9 @
07
#006 F0
*M
,45678
!"%" (--7&
E02,%-7) "*
4)3
9"
14
Part 1: New Attitudes
What it means to be an open leader
&'
<
!0#C
(9 !,0
,9!,F,9
7F
0 ! 7
0!
,7
Context shapes culture
#D,!#,?D9
C9,,#
+
)
9 ,0# #
!,13F,
C7#
& 0# , #
? &'''$'$'',
!#,'
17
The Open Organization Leaders Manual
!9
0!
A,0
<0
7 0&
F@ ,<
7 ,
##70F
0#
" 0 0 # ! D <D 09
#!!0,,7,
< 0
00
0, 0
!0#
"!0
Learn to share
7D#00DC
700!
0
"! <
0 0 0
0 !0
7",0!
!<7,
!079
-!!,
0F!
!,! ,
,#00
18
The Open Organization Leaders Manual
( ! ! , F
# F9 , 0
07C00
<!0
0
, ! 0 ,
# ,F!
F B
!,7
9 0 ! D D
DDC9
DD !
,
69#!A&
0# ,
G !0#0#
0
,9!0
,A!, #,
!6#<
0 # !
<
6 #!0 ,
!##H<09 ,9
< 9 < ,
! @,
!!(9
0<
, ,0#9
19
The Open Organization Leaders Manual
Develop your EQ
7!
F#000 !
0 # 7 ,
9!0#
*,!#
!,0F
F,,
,<
,,!#07
!!!,9,
,!#(!
0,!#
F0
!,
"FF
B ! 0 79
(#!0&;
#09!
9 0 ! !
#*,0
* ( 0 9 <
! #0
,
( #, ,
F <F !
7!9
, <
20
The Open Organization Leaders Manual
, 9 < )
9<"
!
Be a catalyst, not a commander
)I0J
&0
!
% , 7
(!!
#,
%,7
0
< # (
7(
< 00I
J!!
,0 !
09 & C !
,
! 0
,ID*0DJ"
,!
#,,!#C
!9
#009!
! ,
F,##,
!F707!
%!0,
#0!
21
The Open Organization Leaders Manual
6!!1
!"7!
0 ,
!*!#,7
0G!!
#
H , ,
#F !
FG
L!0!
/ & ) ,
0,0#
,=,9#0&#
<,0
09
A checklist
"9#,#
7CB&
•Willingness<,
•Appreciation,!0
!
•Sensitivity,
#7
•Knowledge,+!+
•Belief0,
0#
•Trust
4900
&<,
!0#
22
The Open Organization Leaders Manual
& ' : 0 *+;
(--7"
23
A leader's ability is the bottleneck of any
organization
()!
9 ! !# , 7
(9 , 0# ,
A,"0,0
F))>07
G
<GF#090!!
#,
!&(
0 DD,7
00
!#( !!#,
!
# , +
0#06
70!,!#9!
0 0,,
C#0&,0
,G
> &''#'
&''0#'0#'+5
24
The Open Organization Leaders Manual
Scaling up
C)!0
IJ#0
IMJ@0*!C 0
0!I00 !>
00J,#90
!,#!!,
(,,0#00!
0 #0 9 0 9
,0!!,,
!0,0
7F0 0 !
0*DD(,
09!
,0#0900#&
0,0
) #
0 ! 0
*0L0#!
*! !!
0!!00
0!
6#!,!
#,##!0
!D!@D#B#,0#,
0/
0 0
0!
60#
9
25
The Open Organization Leaders Manual
Concrete suggestions
9#0,&
0#7,
!,,(
00&
6 ,
< 0 ! @
!(0!
!
6,!#0,
00<!
!
%<<,0!
0#2 @0#
! H ( % ! H (
%,(
,0#,
0#2 H(%!,
0
#9!#
,I<!J
60
@7*!! A0#
! 0 0 , 6
0 0##
, # , C
00#H(%
!,90#@9*
!,7
,
!0!60
26
The Open Organization Leaders Manual
0&0#!
0
(0#!
4@I!09
!!J
00#9 6
, 0D
0#!D0 #
6#,#
,
("
,!000#
,, (!
B
,!# ) 0 0
00,
0 !#6
<,
!
( !
!7&(
!,F,0@,
!9,D!AD
!,0
!" ,
! ,90
!7
-*0!7
69 @ 0 0
,
9 !#
27
The Open Organization Leaders Manual
()!+#!!
'
+ <
3<"
28
The Tao of project management
%)
((8! !0: !
%(7>C2
0<<
,, !
<#,I
J
(
( < 0 0
#!*7
(C09
,!
2-369 ,
0 !# 3 I0
, J< A!0
7ID0D0
0, !
J 7 I !
0,
0!!J
8 &''>!#'N2'<' .
: &''0#'0#'(5(5
&'',''7'
29
The Open Organization Leaders Manual
( F 7
!F
0#*,
<9
Don't let your job title de/ne you
(!
(
(!
E
(!
E
,
6 < - = 0
*=
<,!*
-& B #
#
!#4
0* 0#
0 *,0
*7(7
B& ,9
*I,9*!J
&''>!#'N2'<' .O
&''000'@'*,
<
30
The Open Organization Leaders Manual
,,(90#0
@##
) ,,
7=( # B
!0!
!0,0=(,<
! F = (
# @<
=(=(,=
(, I0
! J0!(
*! 7 *
9*,#B*
(;0
@
Connect the right people
6*#0
!
#0 .
-,1
* 0
00,! <(00
,) 0C*
! F0
0!1
. &''>!#'N2'<'
.O
31
The Open Organization Leaders Manual
(!0
(!,!D9#0!0
@,DB#!
/006!
!#0,0
,/*7
,0!!
Trust your team
64
0<
E<!0
E<0,
(00
,9
#0
(49#
60#
D7&
0! MD$
!H7?0A
7
!
- 7 *!
0!0
$ &''>!#'N2'<'
.O
? &''''!
32
The Open Organization Leaders Manual
,!0#0 0
,0
# ! ,
#,,
Be effortless
(4
(0
,!>
)#0,00<
!=(0,770
=
)9!
#09(
#,!!0
<!9 0#0
!
C ! ,
"!0
!#09@0
0 !
!,!I!9
0 J
C
6,
090#!0
,#*!
> &''>!#'N2'<'
.O.8
33
The Open Organization Leaders Manual
A9*!
Be a culture coach
6,(
!!
6 ,(
,! ,!
6,,(
,9
09!(
%,4C!0
!,,6!
9 ,0#
!,
0 0, 8 !
0(9
!!( ,
"
90,&(3
7 4
70#!0#
#,00#I
!,7J90D0# D
! ,
&''>!#'N2'<'
.O$
8 &'''7'?':'G
7
34
The Open Organization Leaders Manual
00#!
!!
*#*!
0 9
0 9*!!
Kaizen
,#0
,(
%,
@ 6
,:
(@,*,
C0B,
00&DD
H<#<@
#! 0
6
1
!<",,
,4=> 9
4, ,!*
0 , 0 090#
: &''>!#'N2'<'
.O$8
35
The Open Organization Leaders Manual
( , #7 D
D)9!,,H!
09 , 0 0# 0
9C90
( ! *
!
,
Practice
"
-,!
C0 #
#,
0
,
! 076
7,@,
A 6
!<
0#
0
@0,
0* 0
%!790*
! <
090#9,0
0
&''000#7'!'@,#7
&''>!#'N2'<'
.O>
36
The Open Organization Leaders Manual
%)-
0*" +#
0*"
37
How to recognize an open leader when
you see one
*'
,0#!
6 ! 0 DD ,
0 0 @ 0
0,0
#
E
*0B&D(0#,
=D
!,&DL9D
0#9 0#!
! #
,9
B
( &7
B0(
*9!
9 , 7
C99,
,
0!
(
#!F9
,097
38
The Open Organization Leaders Manual
"9 00!
Be appreciative
H 0 D# D #
, ,! 6 @ 0 )# / +
%0,,0
0I!7
J 6 ,
, ! , H /* 0
D 9 , H /*M
(#,!MD0
,#
! ) !
6 0,D#D,0
( , # ,
F # ,
00#,(
0F,D#D,9
0#9 !!
, 0
00#,
L,
79D,D6
, 7 0 7
A!,
0"D#D
&''000''!'''#
0
39
The Open Organization Leaders Manual
A!7
90
Be open
)90 A9 ! ,
#0,!0,F!
"#2
1P#
6 # # )0 ;.
3$90<
7092 ,
#
0 #B
9,#00
(!0#0
,0
, D #0D ( !
! #0##0
( # ! !!
, 9 F # ,
AC0
!0
Be helpful
6 ! 9 * @ /
# @< 6 ,
0#0 !!
0#91)
9
. &''000,!#'0
$ &''000,!#'*
40
The Open Organization Leaders Manual
60%<#00
#,&%3?!<
0 ,<0%<!9
< , 0 0
2 0!B
0 0
F00
9 !#00#
&2 #
(9#9
!@ +C
0#
0!!,(9
!
Conclusion
,G 0,9
7!3!
904,
, F0
0 C
9B,,0
E!,
!#0!0
C,!
7 0 C
!
F , , 6 9 !
0 @
9F*0)03
? &''000,!#'
41
The Open Organization Leaders Manual
%3 @0!
@
E,,!#C
!#00!#
#!
!
*'44
" *;
,"
42
Good leaders know what economics can't
explain about open source
$$
0##.0
, , & # !
)0>- F,
9!!,,,
@ 9 ,,
A
<,0 !
*0#!
7
%
4#,0<
,0!0
D/9#,#,9!
DD!<,
0!09799
90</0!
9 9 0 /0!P *
,9!
> &'''
&''','>''0,
G
43
The Open Organization Leaders Manual
9 /0!,#
,D
/!*,!
,!0,
( @ I ,
,02 ,J
DD
D(9*00#
,0#DD(
,!, #,
#,!, D
#
,0D"D
D2 #D @ D(9
0 0# # 0 0 #
0!,(9
#D
)09@77
9 ,!*H
,! !
*+ 0#0
0)0&,
! 09 ,
B0
, , I! J
DD9 0#/
" 6!<$!#
,,5?9
, 9
9
8 &''000 '=!Q:8>$8?8
44
The Open Organization Leaders Manual
D(,,
! @ D6
! 0 D/!
<! , /
, !*
!,
!#00 D
0! !
I 9 D<!DJ ! 9
!0IJI9D DJ
0 ,
D6
!,
**,00!
=D6!#
66 =
%#)00#B,
F #
3 6 3
< 9 4
,#(
,0#
4! 0
4! 0 0 0
#0 !*4!0
6 09
C
,L #
!0
7
45
The Open Organization Leaders Manual
$ $ + 4 ! (" *;
44"5677
567@!A(
*" % ( 4 ) B
4"B
46
Someone left your organization? Time to
celebrate
! $)
*! !
! !,
B0F0!
FA* !0
0,,!0@
0#!
D!
D2 0#,&
2!
,90#
&0,9
A
9@
(A0@ !CK77
,0
K77 E0
L#<0#0,
0D6, RK"S,
!04,0
P 00D K77
#0E0L#00#
,#0A
47
The Open Organization Leaders Manual
A60@00
0#A,
K770@E0L#
0092-
#< ! 0
!
,
%9;6#9KI%
;6KJ0 8,E0L#9
! @ !(#
, < !0 A @
K77#,,,@
!
!,@,,
67,
@9 0# 0 # , , K77
,
A@
AAD2!0#
,7
#DK770
"@!0,0 I0
K77!D#DJ0
! ! @
ID9DJ, #
@9, F!!
,!0,0@!
( @ 0
< , # 9
00D(9!
!0 99
48
The Open Organization Leaders Manual
! 0 #!D
K77< D
# !
9(0,
,A, 0
!!@D
@,@
9 !@,
,!
,0 @ ,
0#,!
(!!0#9
<00#!7
!#
00,B
,
9,
D,0D
K77D000
@C0# ,
!,0#E0
00!,!
#"@09
#F*#,
,00<,,#,
D
!0#
!!
,0#,0
,0#0(!
@ ,0#0
49
The Open Organization Leaders Manual
,!,0#
@,#0
,( !
# ,0 ! D
D
! $) KE04"*
H%
04A "
50
6 principles for successful digital-era
CIOs
!+
,)
: - K , ! C
#IJ,9-
(,#0,!&-
!0
7&(#
7(0#
C#0&-!
0 !
(/, 2-,H"
. ,6-!
,6DD
, DD,!
(
G,-
9 F0 !
: &''000!'''
. &''000,'!'
51
The Open Organization Leaders Manual
,#F9 <#
,9,DD-
Six principles for successful digital-era CIOs
1. Get out of the IT trenches:4#9
0,!I#J
0!<
#, , -D60
0 0#! # 0 =D
6M40
40,
,9, #A
,
2. Walk around the IT trenches: )9!,
DD2-,! !
((#0#
7 -##
0 0 20 !
#00I0
(0,!!
9,=J2
P
0#(
! !(#0,
-0!
3. Share best practices 00&(
!-9! ,
/ # , @
! * 0
!00(0
-#,0
52
The Open Organization Leaders Manual
0H0
@"#0
0 03HC3
- , , E C 3
#!
-!7 ,
,E
4. Use open source intelligence and tools
&-#00!
!
@H 0
0 : #
7? !-
-,
0,
5. Innovate and fail fast:(0!,-
,,,(0
0 (0
0,"#,,@
000 (9
!!M;,D!
F09
0=D;B
6. Share your plans:) .
,0 I ,
. MJ & )9
#, 9#
@0 3#
0 0 ,
. &''000!''''KCN(N"((2;
N/%EN.5HE%,
53
The Open Organization Leaders Manual
#000
0#)
, 9#
B#00
"#
9 ! , 9
0H!!/.
,-,?..I
J , - ! 0 #
A
-D!0#
!0(,
!0 00
,
0 D
C!DD-!
( #
I
J90;7,
0C0DD
0#!
0, *!
,,7
4 0
!*!,D,D!0
0# , -I <
J
<,(0#
. &''000,!'''
.. &''000,!'''?'$'?'
'
54
The Open Organization Leaders Manual
0 0
F,-!
0!7
!+56
C) )4
+4
" ,
@66 %
*"
55
Part 2: New Habits
57
6 steps to running the perfect 30-minute
meeting
&,-.
,00#369!
.$ D?)!
(64#L4",.?D3#
.,
,00
@0!
I J,0
!#,IJ"!! 0
!
,
,-,
G0
I!9J(
0 & , , 9
!# 0 9 , /#9 0.>&
<@ !'
"0.
C,
.$ &'''$:?:',!''?!
'=<Q
.? &'''$:?:',!'=<Q
.> &''0#'0#'/#N50
58
The Open Organization Leaders Manual
,,0!#
D*D&/
!A!@ ,!
#0
#9
, ,,.
0 9 ! !
,0,,
Prep your tech
,
0#!,(!,
9
, *!
C 0 @
,0*' ,
B
Trim the guest list
0,0
4,0#
,0!,0
4!#0
!#,
#
Appoint a referee
69 ! & 3
0 +
9 !
59
The Open Organization Leaders Manual
#0
,!0
0
/,,*(
#D6 0=) 0
!!#=D4
,
, ,
0.,
H
4 (0
0F!
0<
00
Keep it simple
,
0!#,,P
#,9
!#0(
#
I0MJ0#!1
P I
J,9 !
Skip the presentations
,!!,4
# (
#!9
!,!
!,
60
The Open Organization Leaders Manual
I,J
9 ! , 0 9 #
0
Remember why you're there
(90G
0#,,T!!.,
<?.
0 ! ,
?I!*@!#
0#?
J
4 , 0 9
!! F!9
<09<
/
0!!@.,@C
!@,9
!01
09 C
F
&,-.
"*; +)
3+)
<+"*; "
. &''0#'0#'T!5!
61
How to interview for culture /t
,/
0 =D(B
,30#
0# ( , 0D0, ,
D@0D!!D
9!30<7
DD70
,F0,
D
C 3 0
!<!I
@!,0
!0#!J
397,0
090#
(!309
7&D@D 3
#70*!
0@D@D!
It's not for everybody
39#,C
!C ,
69!,9
0C9@0#*!
9*,*
62
The Open Organization Leaders Manual
0 C##0 0
!P00#
U<I09
J#,!!
9#,0#9BF0
!#0
D,D
D#0AD
6#0D09,
!DD7D
C,CFC9F9
0*#090 9
0# #0 0 <
#!,
#3I0*DD,
0 # C 9 D@D 0 7J 0 <
9
)<00#
! , = )
##0!79
=
"
C#B
00,!0
!<=
6,
) <,0##
!,0<=
E"9
63
The Open Organization Leaders Manual
Moving culture to the foreground
39" 091
,ID@DJ09
( #@B 0
9@,7&
D00!
=D
9,,0&
)#00!DD=0
=0#
=) 0,!!=
(,0#IJ0#
9#!#
,@,0*!0,
0,
,1(0!
0 !,
,7
,7,,
@-/,0#D
,D<
9D@D,7F!
,!!
(,0#0 00
#,B#0 0
,0,0#
*!( 09*!
9! &
0,=
64
The Open Organization Leaders Manual
Getting it (right)
-B,0"@
#0-09
! #B6
9#D!DB
9#060@
,<P000
A0
0,,
C0!<
9 09 , !
,0#)#
,# 0=
-#,
0 # = )
,!00#,09
=)0#
#,!#=-
0#!,!=
(#!#3 #
,! C
0 9 0 0#
09 7
,7 0
F!,
, 9 A
@00#
# I A J ,
9#!0
, 0 # , ,
,!!,!
0,D@D@F!
65
The Open Organization Leaders Manual
,, 0# 7
!,
%0*,/ ,
+ +
4+
"
66
When empowering employee decision-
making, intent is everything
0
3 !
&D!D- 0#,
39 !!D!
#DC!
,0!'
/#0#
0 !30 !
0#
,90D#D(
90!"
# D0D ,
,#(9
, # 0
0( !,,
36
, 0 ,
F ! 3 ! 0
6 0 , I
,A##!
9 7 0J !
AI,
! ,
67
The Open Organization Leaders Manual
# 0 !
0,C9J
4 #
,!
C6
( - -7 ,
(93
90,!F0
,0@<
In need of meritocracy
6#A#
, #
00#9
, ,
< (,0 !! <
!!,,<
/ ,
## ! I,
0J"#
,0
A 6 0 # !
09 0#
0 9
,! 0# V
9,0,B@,
0A9!,
, 0 ! ,
9!
68
The Open Organization Leaders Manual
Peer projects can begin at parties
30,0
,0
B@!! (
!
IJ(0
# ID#DJ!
!9 0 H
#(#
!0!
, 9 0# ,
0!#
<,<!
09# (!
B@
9#,0 #0
0# 0 6
0
! 9 A
#!!9
0,@0
0 0 9
<I!J!
@0!,*
#
0
6 B
* !0
!9*##
(,*,0
I 0 !J 4 3
0! 0
69
The Open Organization Leaders Manual
(,*<
0
Meetings in the bars at night
C1!
, # ,
,!-!*
!,,
#,0!!0#
,(,
# I
0BJ
#0#0!!,
, 9 #
6 7
! ,,#
! ,
3
Finding a balance
6 9 ,!
1!90!
9,!,
6<&
2!#,
2!!!,
,
. "!
$ "!00!
!,0
70
The Open Organization Leaders Manual
(07,F!
#!#
04+)&D6;
E6
3++"*;+)
4?6" 7D
0 4 4 A ,
: )C&
+"
71
7 characteristics of open leaders
&)1
99,D0
-@D*9
#,9#D
D
(,,0
0F!,F#C7
670#,)
, !
0#,70
!,@.8C
,-,,
I,(/,!J
(9!!&(,DA D
,
D(0DD D
A 0#0
0 0 B
! , # I
.8 &''!'>'>'
!,
72
The Open Organization Leaders Manual
,CC#J !
.:
(0,!F0
F
Open characteristics, open behaviors
D-D!!,!770$!
@<,
9 0#0%!
!# !*$ ( % D D
D @ !
0,
D
90,@!
0,(
,!@ #&
•
•!
•(
•##
•+!
C* (9
, !F
G + 4 !
,
,0!! &
.: &'''7'>'?'#
0
$ &'''7'>'?',
0
$ &'''!#''
73
The Open Organization Leaders Manual
A sense of purpose.(#,
(! !0
! 9 ! *!
0
! DD - ,
(!!!
, 79 !
00#9@
!,6
09
,
Approachability. 6
! ,I,,9!,,
@,D#D,,<
, B 0 J
!
1(
B , ,
(0#0
0 ! , 0
B 9 , !
! F09 !,$
,9 !!
M
Humility. (! #0
9 ! !
#0
C*9F90
IJ!M
-!(#0#0<
$ &'''7'>'.'1
74
The Open Organization Leaders Manual
09#0
(A I
,+J0,!
Empowerment. - !,
6
,,!#!9,
F(
!*<!
4!09,(
@B&D00
=D!D0
090=D
Transparency.-(
IJ!
, (
,0 #!,
FD!D ! 9 #
, -0
#,(9(6
<0F00
Advocacy. - ,
67
I MJ
#,9!
9 ! D
D!9B (
DD#,!&0
0!,0
75
The Open Organization Leaders Manual
!0@
,
Trust and respect. (
,! 6
9!#
##
<,
70#+F,9
9
079 -
! 9 / & -
#09 D*!
D
To win, be open
(0,9,
" 0 0 B 0#
D#D#,#0B0
!,,
9 0#, (9 0# # ,
!F0
A ! 0
L09!!IJ
!!, !,
0!0#!
,7
F*,
!,
&)1)G:"
76
An open process for discovering your
core values
$%
*()E
2< )07
* 0, ,
7!,
0A @
,$,,A
I2< )J!,
,,
A B,
#F
!0 ,
A 0 A
7
6
H!0
,!!
7 C9#000
0#09
0 0 @ , 0
,
F900,9!
#00
77
The Open Organization Leaders Manual
0!
!*90
07
0 ! )
!0 0
The time comes
H,08
9 I
0J ,0
0I
,J <
9 D D
!# 0 69
D D 0 ,'A
!!!
0 6
<,A
7 0 , F <
0
0!
I,,J00
,,!D7D
" 0 !#
!
,!00
000
60=H00
90
0 ,BF
0,
4 00<,,
78
The Open Organization Leaders Manual
A0!!
D6=D
C,!#,A
00900,,
, " #0 ( ,
# !,!
0,,0
7 H
7,0, ,
A!0 ,<
6<
! 0 P
, , !#
!! 0
F, F
0# !
#!D D
#@<
, < ,
(0 0
,7
6*#!009
Discovering our core values
04 - 9 , , "A !
0
0, 0,
7 00
!& !
6 0
!,!,
79
The Open Organization Leaders Manual
A60 !
, 00 ,,
,<
,7 0
D9 D ##AI
! 00,!0
!0,MJ
<0, FD
D D DF ,# 0#
!DD,
060
,
,)
00&DC0
DDF#7D
H0,,
, T C , ( 9
0 ( T
,##A!,
"0
0!,!!
0I#,-MJ
0 T *,
0,=
T!
0P,
09 0D D(
#@!770
C0#T0#!
@ 0!DD,
0"9 ,
80
The Open Organization Leaders Manual
,!#
, , ,
*@)
0,"CC
,0!,
C9 0 F ,
! 0
,,A1 ,0 #0
0
,0 ,,,
All (Hill) in
, 0,
! ! ( , 0
,07,
D0D ##A@G
,!#!,,
069 00#
,# 0
B69,0#
0 D0D C#
"##A
60
9 0,I,
J",BI J
0,!!
<#0
09 !
,&
•%!!!6
9 9 D!#0
81
The Open Organization Leaders Manual
D
,
9!,1,
F0#,
0!M
•DD!
,! 7C
!DD7
6P0
,,0,
!D00D 7 0
!
00#0!0
!,=#0
!
,
•E!0
0A#
#
<##
#AC!
*#!0!A
00
0 007
C*0#
* , , ,
F0*T0
82
The Open Organization Leaders Manual
$ % 3 *
!("* 4/
75 +
H+I
H"
83
An open leadership development system
!2%3
0 &E
! < ! H
B,,0
#!L0900
#0!070#2-3
67
F0G7D
D F
F0,7
%!0G0#
(,00!
! 79 0
0!,B
Developing open leaders
79*!
DA,D<0
FG,BC
!!09 !
,
2*
A , 0
, #!,
84
The Open Organization Leaders Manual
&,0
, 7@
0,!,7
%#!#0,#
,0@!
4,0 F
!* <F0
!907L
0<
"0!!#
6 F * !
!F0
00
!
# 0009
0
6 9 @
0 ,
, G
00!, 0
9! ,0
79
"000, 0
,!A !F#
2< ; , "4(I@
! ! !J ( #
0# , 0 @
,0!
#! 0,
!!G
L
! 0
85
The Open Organization Leaders Manual
, !0 6
7
#, ,G
,!,0
0G(
7 ,
!
6 , , 4 C#9
!
0#
20#,
, ! !0
!00#0,
7
%#!# !
@ , ,
#!7
!0<
0,
6! 0
7!
/!0!
#
Stages of open leadership
6,DE !
<!D0!
86
The Open Organization Leaders Manual
A!G
Individual Leadership. %!0
0
79 G
!
!0,,7
Team Leadership.
!,0G
(!<&
(0! 00
! ,
!,!!
60
7 9 <
/*<,
0! "
!,F!,
,F0 ,
#!
Organizational Leadership. ( < ,
00#,90
9 ! !
,I,J
07!
9 , 0 7
,!
!
07
87
The Open Organization Leaders Manual
(,09B,
790#
! A I ! ! *
J
*!
0!*
Enterprise Leadership. (@,
00#,90
7!,
7 , ! ,
20,
!<!9@!
!,G!,0
G
2 ! 0 3 6
!D,D,79
G!#00
0 ! ,0 F 0
9#00 0
< 0, 7
9!@00,0
( , !
9D#00D9
09B,< <
7L0
0GA,
6#)
C 0 7 0
0
!
!000
88
The Open Organization Leaders Manual
0!
!07
The OPT model
-,, 0,
-/( 0 0 !
3"!! 0
< 0# 0
99! &
7
6 -/(
(0
0# IJ0#
IJ0#@790
89
The Open Organization Leaders Manual
!,#(9#0
0,0,@0,
7
(-/(!A
, 90,
,G0
#0,
#!A#,0#
!!@
9 F0 9
F#*!
0!!!
,,
9*,0
7#,0, #
Finding our leadership multiplier
-0! 00!
!,0, 7
,#,
00,<0#
!A700
&%0#0
F 0 ! ,
0!#GF
B
6,#
9 0 0 0
, 0 < !
90
The Open Organization Leaders Manual
6@0!,0
7
0 7 6
,<0#!
,9B0#
/ 0 #
6#B,
0
,
60#00A
I 7J ,
6,
!7B,
A! 0!!0*
&
•Connection&C,0
,
•Trust&)!,9!
#!
•Transparency&-,!
0#,
•Collaboration&2
•Meritocracy& 0 !
0,
6D4D!0
0 ! !
G,!
(40
##A,9
91
The Open Organization Leaders Manual
,00
!F0 0!!
G !
0##
6!
0,@ ! #
!
0D
! D DD !, *
7!0#
, 7
(4 !
;!$. !
007
- 0#
*,0,L!
- ) H0#
,
!2 %3 3
G0*
440*A "
!0*+7766J666K
44
+)44"
$. &''!''
92
11 steps to running an online community
meeting
2*
7< ,<
! 7 #0
0,
, , %
0
, ,0#
!79
!,#!0
0
-
What is a community call?
L#,1,
,
@0#(9
00*,
!!#, @,
!0A 4
,
!, 0
( 9!
93
The Open Organization Leaders Manual
How does a community call develop leadership?
!
# H )9
##! 00#
;!
0 #
,,,
- G
Running a community call
0. Commit
( < ,
9!,!
9#!0
9
,,9
,L00
0#
0G,0!
,!
00!
1. Determine your community's identity
,9
,9!-,
D D!
G@)@0DD,
( 0 , 9
94
The Open Organization Leaders Manual
,
,00@
0;",
0-$$
2. Record the purpose of your call
L9!#*
00=6,0
70!L
H<&
- , 0 <
!0;"
,60#0#
6!,
#0 # 6
, !
,0;60
!
0"",
/0! !090#
6!
0,
6,0
!
$$ &'''7'>''#
,0
95
The Open Organization Leaders Manual
3. Pick a date
C, M
0,## !
)!, *!="
, !
2= / , 2
(9#!3@'
0#,,!
4. Choose your tech
E< 9
,
,0 L , W
,9;,
@,
#0, ,
5. Write the agenda
L9009
, 9 , # !
09!#( 09 0
0 C
/
!A,
, #K! # I#
J(
,I00J
,#!
96
The Open Organization Leaders Manual
( 0 #
#$?0,
#!9I9,
0MJ
6. Reach out to in@uencers
(0@#
0 (
0(#
#!D0#DH<
!,
A0I#0J
0D,D;,
G#9
#(
@#0,
(M
7. Promote your call
00#90
0 K
#
##A !
,!##,E
!0 00
=E09$>
$? &'''
$> &'''##A,
97
The Open Organization Leaders Manual
8. Arrive early
%
, ?!,
*L#
0#!0 ;
D1D
!@
0 < 0
,0
9. Be a superstar moderator
69!!0
092<
022<00#%
#0M; 0,
##)
#,A
, %9&2
" 4# # M6
!#!,,<
9,D#MD
10. Write a re@ection
90)
7
# #!,
# ,0M6
G,30
00<0#,6
G,!0
,0 0
98
The Open Organization Leaders Manual
(!<
00G
9 !
,!<
!$F$8M
2*+"%
F +
+4;+
4"+)
4",; '4"A
42+
"
$ &''0007'=QX
$8 &'''
99
Making open and inclusive decisions
04!2%3
70 0
0#0 ,
9#0*##*
- #
<
L70
!1
(, ! ,0,9
!0#
9
7!<,,
! !
7L,0
&
" ,
0(D609
0 9 # ,
D
- 7
DD,#(#!
! 0 0
09 0
09 ,!,
100
The Open Organization Leaders Manual
0,00
:0
H
0<
6 0 0 ,
,,0
,(9
&@0
0#0
!0,A!#
Understanding our own best practices
69 A , &
- ) H0# , ! ,
#*
(-)H0# 0
, G<! ,0#
##
! # !
- # !
!!#,
,09 7,
0 , *
0!
6 - )
H0##*
!,,
F0 ! !0
L9! ,
7F0#
!,# <
101
The Open Organization Leaders Manual
,
70F0,<
<
The power of open
L@-)H0#;!$:
09 ! CL"$
6!,0#;!!
90F
0 0 <
# ,
#0#
# 0 D,#D
?
69 * 0
0007
; "A 2
%! ,
" < - ) H
0# 0#
790!;
0,
D(-)H0#
*0 ,
D%D
00,0D
$: &''!'',0#
? ,0>0$$
$> ,#
102
The Open Organization Leaders Manual
( *9#
,;I $ A ! ,
, J9
00;
0!,,
%09
0,,0#@79
H<0#
,0D!D!!,
*0A
@0
D(-)H0#@0
A,Y9;0,
0#!0D%
%0 <
,,0#0
!0*
!@,
! 9
0#
% < D( < ! !
0
00!MD
Accelerating innovation and organizational change
4000!@
-)H0# ,
0!7
6 7 , < +
/,/(-T#4
00#
0ET
103
The Open Organization Leaders Manual
#90!F,F
-)H0#
>"T#3H
9 " ) , 60 ) -
D% ) - ,?D 0
<0#
,0,,9
<39
! D6 # , !D
<D0#0!#!<
,0 #D
#=
T# < D6 0 0#
!600#!
09 !, # 6 0
0 ,,0, * 00
!D
( 0##
D69,000<9
000009
#D
3T#7#
, 9 ,
!0#0(7
F# !
#F!
!
") -,!0
!
? &''000!'0= Q H,L2L
104
The Open Organization Leaders Manual
39!,
-)H0#&
• 0 #
•
•,!#
•! !
H<!#
B , 0# * 6
# ! 3 <
D69!!Y9!, ,
0D
E0 , B
D!#!<D,<!39
!!,
0!B
D 0 * ? 0#
0!
D3DC09@,,#
0#
090,
00#0D
( !
,@9 9
!0!
!#
( 7
D D 3 C
#!#0!
39!!
0 F !
,-)H0#(
105
The Open Organization Leaders Manual
0,
3<D/,00#0
A60,
0 0 0
!D
(9!
,! #
/(7
! ,
, , A !
9 B
!
D6,A,
#,#,A
DT#D-0 7
,00#,
!@C0@< !
!,D
/ ( 7
,#A0
F0
0#F#
(01,
,,0#
#
E ,0 ! !0
#
T#DC0
D
(<,/(-
*,0,,0,0
106
The Open Organization Leaders Manual
-)H0#
!9!0
T# D, 09 ,
9 ,9
90" !
!0
!!,D
(-)H0#A0
#,
04:$K
,0*",
! +)
4"4
4)"
!2 %3 3
G0*
440*A "
!0*+7766J666K
44
+)44"
107
Appendix
The Open Organization Leaders Manual
The Open Organization De/nition
Preamble
- ! 0
,70#
,0# 7
F0 F !
0(9
&
•Greater agility!!,0#
00 P
•Faster innovation,!
7 B!
<P
•Increased engagement!
!0
79
CG-,-
6 7AF,
< , 7 BF0 !
@ !,
<&
•(
•
•!
•!
•
110
The Open Organization Leaders Manual
Characteristics of an open organization
-7#(7
C,0@
#,7
7 # <@
,A
<4 79
7 !
,0,C7!F
0, 0
(,#<,
10,
Transparency
7
!I !J!07
0# #
!! <P
,! 00I
J)<
A!
PI4
J 6# <
*9
P ! ,
I 4J7
##&
•2 0#*
!,
•/00#
* !, * '
111
The Open Organization Leaders Manual
D@D B,
•/A! 0
•%!!
, 0 , ,
P,!!
•/ ! ,,
•; ! < 0#
*!
!
Inclusivity
-7 (0
, 0!@
, 0
0 !0!
7 0 # <
,,#I4J
,IJ
7 ##&
•(,
, 00!!
•/ ,
0 ! #0 0 ,
,
•( 7 , '
, ,!#
9,
112
The Open Organization Leaders Manual
•%,!#
,B
,!#
•% ,
#
•/,
0#!0
•/0#
',
,,
Adaptability
- 7 G<! 7
-7
! ,!#
A7P
0
0#(,B,
I J *
! ,
07,
0
7!##&
•H!#!!!
,7!0,
,
•H!#0
0 ,
•% 0#,!#
07
113
The Open Organization Leaders Manual
•/ , ! !
#
7 0 !
,0
•/<,
9#<
•/,##*
,!<0#
*@ <
,
Collaboration
6#7 !
, / ! * 0# !
I A !J @
# AI J/
, 0# 7 A
!10
7I4J
•/! 0#
!
•/ !0# !
D!D,9
,0#
•/
0#0*
•6# ! !
,!
•6#! !<,
7
,0
114
The Open Organization Leaders Manual
•/ ,!#*0#
F0
Community
-7"
7
F!
F 79 !
, !!
* B
@,79,I
4J7##&
•" ,#
!
!
•/,B0#
,!! 0#
•%
! !
•/ 0#
D D
,! #0
,90#
95"6
%567L
%4"
4"#4#F
115
Learn More
The Open Organization Leaders Manual
Additional resources
The Open Organization mailing list
-,0!
< , , 0#
000'
','
The "Open Organization Highlights" newsletter
;7!<
+'7
Discussion guides
6 0 !# !=
)0,, 3
'7''
#OpenOrgChat
- * (0
7HO--#
'7''0
#
118
The Open Organization Leaders Manual
Get involved
Share this book
69 !# 0
9 , 0 0
!@,!0
7"
,
Tell your story
2 0#-!!
0000#
L'7
) =/!
'
Join the community
!
7 ,= L ! ! , -
-7!I
''7!J "
#0 <F *
!'7!
119