Tricore User Guide

Tricore_User_Guide

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TriCore Reference Laboratories – MedSpeed Courier Services
TriCore Reference Laboratories has partnered with MedSpeed to move our patient and business critical items
such as supplies, specimens, and mail. Once implemented, efficient routes will connect our facilities to create a
comprehensive network that services the entire TriCore Reference Laboratories system. Service will begin
September 19, 2016.

Scheduled Service for Regular Needs
MedSpeed scheduled service includes stops that visit your location at a fixed time and
day of the week.
Sending an item through Scheduled Service:
Make sure the package is properly sealed
For specimens or other sensitive materials, affix a preprinted barcode label or
print a label from the My MedSpeed portal
Place the package in the MedSpeed pickup spot at your location (contact MedSpeed at (877) 891-5810
if you do not know the location of your pickup spot)

On-Demand Service for Immediate Needs
Some items need to move quickly or on a day when you don’t have regular service. In those instances, please
utilize the MedSpeed on-demand service. On-demand service includes any pickups that are not already on a
scheduled route.
Ordering an On-demand Service:
Place same day on-demand orders online using the tricore.mymedspeed.com (instructions on the other
side of this flyer)
Or contact MedSpeed On-Demand Dispatch at (877) 891-5810
o Have the following information accessible: pick-up location, address, contact person and phone
number
Select the Service Type
o Provide the date and time that the item needs to reasonably arrive at its end destination
o

Requests of a shorter turnaround time will result in a higher cost

Customer Service
Call MedSpeed at (877) 891-5810 for all customer service needs. If you have a question related to the
transportation network, select Option 2 and you will be connected to MedSpeed’s local operations team.

Leonard Garcia
MedSpeed
General Manager
lgarcia@medspeed.com

Rudolf Brits
MedSpeed
Operations Supervisor
rbrits@medspeed.com

Adam Biernacki
MedSpeed
Implementation Manager
abiernacki@medspeed.com

My MedSpeed Portal
We understand how important it is that your items are delivered to the right place at the right time. Developed with the critical
nature of the items we move for your system in mind, and based upon marketplace research and input, MedSpeed’s customer
portal, My MedSpeed, is a one stop shop for all of your needs. From printing labels and tracking packages to ordering ondemand service and reviewing scheduled service options, the portal is a simple, comprehensive resource for you and your
team.

Logging In
Visit tricore.mymedspeed.com to login to the My MedSpeed portal.
Once you reach the My MedSpeed login page, enter your user name and password in the
appropriate boxes and click Log In. If this is your first visit to the My MedSpeed portal, you
will need to register. Click on the Register button, enter your email address and follow the
instructions.

Tip: Set up your My
MedSpeed account today so
that it is ready in time for your
next on-demand order.

Placing An Online Order
You can place your order by either clicking on the Place Your Order Here
link on the home page or clicking on Order along the top of My MedSpeed.
Select New order to begin a new order or Favorite order to repeat a frequent
order.
Follow the prompts on each page of the order form to compete your order.
Review the order summary on the final page and click Submit to send it to
the MedSpeed team. NOTE: If your order is missing information, the system
will display an error message. If this occurs, please address the errors within
your order. The Submit Order button will not display until the error(s) are
resolved.

Printing a Barcode Label
Labels help the MedSpeed team to ensure that items are delivered to the
right place at the right time and temperature.
If your item does not already have a barcode label, you can print a new label by either clicking on the Print Labels link
on the home page or clicking on Print Labels along the top of My MedSpeed.
Select Client label, for a one-way label, and Roundtrip for any item needing to be transported repeatedly between two
locations.
Enter in the requested information and click Print to print the label. Remember to retain a copy for your records and to
track the delivery on the tracking page of the site.

Tracking an Item
To track an item sent through the MedSpeed network, enter your tracking number on the home page or click Tracking
at the top of My MedSpeed.
Enter the PO number, barcode or MedSpeed job number.
Click Search to view the most recent transit information, including pickup and delivery scans and delivery signature.
Please visit tricore.mymedspeed.com to learn more.
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Author                          : Heitner, Alison
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