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User Manual:

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Page Count: 11

URA 2.0
Manual installation
(from inTERnet)
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URA 2.0 – Manual installation from the inTERnet
Problem description:
• The software package has not been installed (automatically)
Validity:
• Windows 7
• Windows 10
Prerequisites:
• User needs local admin rights
• User needs to use a Siemens client
• Working inTERnet connection
(New) Installation steps:
download & install the client
software from the gateway
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(New) Installation steps:
download & install the client software from the gateway
NB1: the manual installation is only to be used if the Pulse Secure software packages are not already available for installation
on the user’s PC. Prior to a possible manual installation, Windows 7 users should check whether Pulse Secure software is
available in RAP (Run Advertised Programs). Windows 10 DWP should check it in the Software Center.
NB2: the user needs a working inTERnet connection for these steps.
WINDOWS 7: RAP WINDOWS 10 DWP: Software Center
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(New) Installation steps:
download & install the client software from the gateway
1. Open the browser, copy & paste the following url into the browser (make sure there are no blank characters):
2. Download the Pulse Secure client from the gateway
3. Choose “Save as” with c:\temp\
as location, then click on “run”:
https://ura.siemens.com/dana-na/jam/getComponent.cgi?command=get;component=PulseSecure;platform=x64
4. Wizard starts. Click on “next” 5. Choose “Install”
6. Accept the installation of the
MSI package in the system
message
7. Choose “finish” .The client is now
installed and ready for configuration.
8. Reboot the PC. After reboot the
connection entry must be added.
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(New) Installation steps:
download & install the client software from the gateway
9. Add the URA 2.0 standard connection:
9.1 Open Pulse Secure
from the System tray: 9.2 Create an entry by
clicking on the “+” right from
the Connections:
9.3 Then insert the following information:
•Name: URA 2.0
•Server URL: https://ura.siemens.com
(make sure there are no blank characters)
9.4 Click the button “Add” and then connect:
Expected result: you are able to connect to URA 2.0:
If you face any problems, please call the Service Desk.
Additional information
(self-support)
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Configure an Entitlement connection
If you face any problems, please call the Service Desk.
If you have a defective PKI card / Smartcard Reader OR your PKI card has been lost, you can configure an additional connection
which will enable entitlement login.
To do this, follow these steps:
1. Open Pulse Secure 2. Then add an additional Connection, by
clicking “+” to the right of “Connections”
•Name: URA 2.0 SAML
•Server URL: https://ura.siemens.com/saml
(make sure there are no blank characters)
4. After clicking on
“Connect”, a browser
window will pop-up
for the entitlement
login. You may need
to resize this window
to enter the
entitlement login
credentials.
5. Login to entitlement as usually with OTP, SMS or Mobile app.
3. Choose “Add”
Expected result: the user can connect to URA 2.0 using entitlement login.
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Connected with 3G/4G or using smartphone as hotspot and
losing connectivity to URA 2.0?
If you face any problems, please call the Service Desk.
VPN still says you are connected, but the byte counter is not increasing in the "Advanced detail view" of the Pulse client. Also VPN
Type changes from ESP to SSL/VPN.
In some mobile provider networks we see that UDP is not prioritized and for these cases there is a workaround to configure a SSL
only option with an additional connection profile in the Pulse Secure client:
1. Open the Pulse Secure client and add one connection like this:
Name: URA 2.0 SSL
Server URL: https://ura.siemens.com/ssl
2. Click “Add” and then “Connect” and login with PKI card as before.
Note: This workaround is only intended for the issues listed here.
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Repair a defective installation
If you face any problems, please call the Service Desk.
1. Try first to run repair on the Pulse Secure installation.
2. If this fails, uninstall the Pulse Secure client, and reboot the PC.
3. If you are in a Siemens office then the software must be installed from the RAP or Software Center.
4. If you are remote (not close to a Siemens location), the client can be (re-)installed via internet connection as well.
This will require admin rights on the PC.

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