Work Queues Guide

• 1 Introduction
• 2 Tags
  • 2.1 Adding Tags
    • Figure 1 Tagging an item
    • Figure 2 Item tagged
  • 2.2 Removing Tags
    • Figure 3 Untagging an item
    • Figure 4 Untagged queue item
  • 2.3 Using Tags to get Work Queue Items
    • Figure 5 Using a Tag Filter
  • 2.4 Filtering by Tags in Control Room
  • 2.5 Item Tags and the Blue Prism performance report
    • Figure 6 Item Tags reported on in the Performance Report
• 3 Item Status
  • 3.1 Setting the Status
    • Figure 7 Updating the Item Status
  • 3.2 Using the Status
    • Figure 8 Get Next Item outputs Item Status
    • Figure 9 Decision Stage using Item Status
    • Figure 10 Example process flow
• 4 Priorities
  • 4.1 Setting and using the item Priority
    • Figure 11 Setting Item Priority
  • 4.2 Priorities – Other Considerations
• 5 Item Resolution Best Practice
  • 5.1 Tagging Completed Items
  • 5.2 Tagging Main Exception Categories
    • Figure 12 Determining Item Tag
  • 5.3 Templates
• 6 Design Examples
  • 6.1 Multi-Part Processes – Deferring and Multiple Queues
    • Deferring
    • Figure 13 Deferring an Item
      • Multiple Queues
    • Figure 14 Multiple Work Queues for one Business Process
  • 6.2 Parent/Child Relationships
    • Creating a Parent/Child Relationship
    • Tagging related items
    • Creating a Parent Work Queue item
    • Using the Parent/Child Relationship
    • Ensuring the Parent/Child Relationship
    • Integrity Checking
  • 6.3 Using Workflow Systems
    • Loading Work
    • Other Considerations – Monitoring outstanding work and SLAs
    • Other Considerations – Performance Report – “Lost Time”
  • 6.4 Real-time Work Requests
    • Recommendations
• 7 Active Queues
  • 7.1 Active Queue Requirements
  • 7.2 Process Requirements