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BUSINESS SERVICES
ONLINE
Registration and Access to Services
Handbook
Social Security Administration
Office of Systems Electronic Services
6401 Security Boulevard
Baltimore, Maryland 21235
Last Updated December 2010
CONTACT INFORMATION
Back to Table of Contents
Registration and Access to Services Assistance
For help with registering or access to business services, call:
1-800-772-6270 (toll free)
or 1-410-965-4241
Monday - Friday
7:00 a.m. to 7:00 p.m. Eastern time
Email: ssa.comments@ssa.gov
BSO Technical Assistance
For technical help with using BSO, call:
1-888-772-2970 (toll free)
Monday - Friday
8:30 a.m. to 4:00 p.m. Eastern time
Fax: 1-410-597-0237
E-mail: bso.support@ssa.gov
Caution: Do not use your browser's Back, Forward, or Refresh buttons
while you are logged in to BSO. This could log you out unintentionally.
Also, see the link at http://www.ssa.gov/privacy.html.
General Information
For information about Social Security programs and benefits, call:
1-800-772-1213 (toll free)
Monday - Friday
7:00 a.m. to 7:00 p.m. Eastern time
For TDD/TTY, call 1-800-325-0778 (toll free)
WHAT IS BSO?
Back to Table of Contents
Welcome to Business Services Online (BSO).
BSO offers Internet services for businesses, individuals, employers, attorneys, non-
attorneys, and others who exchange information with Social Security. This handbook
focuses on the Integrated Registration Services (IRES) processes for registering for BSO, and for
selecting and gaining access to BSO services.
To begin using BSO, you must first complete a one-time registration process as described
in the REGISTERING section of this document.
As a registered BSO user, you will be able to select services (applications) to access after
logging into BSO.
For BSO services go to: http://www.ssa.gov/bso/bsowelcome.htm
REMINDER
User Identification Number (User ID) will no longer be deactivated after 365 days of
non-use. Passwords will expire after 90 days; you will be prompted to change your
password to access BSO services when you log in after your password has expired.
SYSTEM REQUIREMENTS
To use BSO, you will need:
Internet access,
A Web browser with 128-bit encryption and cookies enabled, and
Adobe Acrobat Reader (version 5.0 or higher recommended) if you plan to create
Forms W-2 or Forms W-2c online. You will need this software to view and print your
forms. For a free copy of Acrobat Reader go to www.adobe.com.
SECURITY
BSO uses Secure Sockets Layer (SSL) communications protocol and 128-bit line
encryption to protect your privacy. These technologies prevent eavesdropping
and ensure that date is transmitted securely over the Internet.
If your browser supports 128-bit encryption, you should see the phrase '128-bit encryption'
or '128-bit cipher strength' when you select Help/About from your browser menu. If it does
not, download and open a different browser.
CAUTION: Internet e-mail to or from Social
Security does not provide security features. Social
Security recommends that you not include private
information, such as your Social Security Number,
in Internet e-mail messages.
BSO/IRES AVAILABILITY
BSO/IRES normally operates during the following hours, including holidays, and may be
available at other times as well:
Monday - Friday ................ 5:00 a.m. to 1:00 a.m. Eastern Time
Saturday ............................ 5:00 a.m. to 11:00 p.m. Eastern Time
Sunday .............................. 8:00 a.m. to 11:30 p.m. Eastern Time
General
Passwords will expire after 90 days; you will be prompted to change your password when
you log in after it has expired in order to access BSO services.
REGISTERING
Registering as a BSO User
You must register in order to use BSO. You do not need to re-register every year; however
you will be prompted to change your password if you login after 90 days.
Every BSO user must register personally. YOU MAY NOT REGISTER ON BEHALF OF
ANOTHER PERSON. Even if you are working on behalf of a client, register as yourself.
To register, go to : www.socialsecurity.gov/bso/bsowelcome.htm and choose “Register”
near the bottom of the page.
If you began registering on the phone, choose “Complete Phone Registration
instead. See the “Complete Phone Registration” section below for details.
Information You Will Need to Register
The information you provide when you register allows us to contact you, if necessary, and
to confirm your identity before issuing a User ID.
You will be asked for your:
Name as it appears on your Social Security card,
Social Security Number,
Date of birth,
Home mailing address,
Telephone number,
Fax number (optional), and
E-mail address.
You will also be asked to create and enter a personal password of your choosing and to
select 5 questions used if you forget your password, to help you quickly reset the
password. In this Handbook, they are called “Forgot Your Password” questions.
Your full name, Social Security Number, and date of birth will be verified
against Social Security records for user registration.
TIP: By providing an e-mail address when you register, Social Security will be able to send
you information such as W-2 News, which is an electronic newsletter that provides
important wage and tax reporting updates.
If you do not have a Social Security Number because you do not work in the United States,
leave the "Social Security Number" field blank. This will let you continue registering
without providing this information. If you register without providing a Social Security
Number, additional measures will be required before you can use the BSO services.
User ID Registration
CAUTION: Do not use your browser's Back, Forward, and
Refresh buttons while you are completing the registration
form. This could unintentionally clear the form.
When you are ready with the above information, follow these steps to register online:
Go to:
www.socialsecurity.gov/bso/bsowelcome.htm
This link will open the BSO Welcome Page.
Select the Register button under the Welcome to Business Services Online section.
This will open an important user certification statement.
If your browser does not support 128-bit encryption, an authorization error
message will be displayed when you select the Registration link. In that case,
select or download a different browser that does support such encryption.
Select the I Accept button to indicate that you have read and understand the user
certification statement and agree to its contents. This will open the registration
form.
Provide the requested information on the registration form. Required fields are
marked with a red “*” . Fields without an “*” are optional and may be left blank if
they do not apply. For assistance with completing the registration form, select the
Help link.
When you have completed the registration form, select the Next button.
On the next page, select a password and enter it in the Enter Password box and
again in the Re-Enter Password box.
See the topic “Your BSO Password” below for details.
Below the password boxes, you will select 5 questions and answers to be used if
you forget your password. Select a question from the Question 1 dropdown list.
Then type its answer into the Answer 1 box. Repeat for Questions 2 through 5.
No two selected questions can be duplicates of each other.
Be sure that when asked to provide the answer, you enter the same
answer as you are entering now.
For further details on how these Forgot Password questions and
answers are used, see Option 2 of If You Forgot Your Password,
below.
After completing the Password and Forgot Password questions, select the Next
button.
BSO will verify your information against Social Security records and re-display your
Registration information on the Review and Submit page. Be sure it is as you want
it. If not, select the button for the section where you want to change information:
Edit Personal Information or
Edit Security Information.
Make the changes on the page that will display.
Read the User Certification statement and check the box at the bottom to agree to
it.
Select the Submit button.
Your system-assigned User ID will display. Make a note of your User ID because
you will need it to log in to BSO. Unlike your password, this User ID cannot be
changed to one you select yourself.
Select the Next button below your User ID. The page for selecting services will
display. See ACCESSING BSO SERVICES, below.
Your BSO Password
At the time of registration, you must enter your own personal password, following these
guidelines:
Your password must contain any combination of exactly eight letters and numbers
(e.g. 9580859A or frog2828).
It must contain at least one number, and at least one letter (not all numbers or all
letters).
Special characters are not allowed.
Passwords are not case sensitive.
Secure your password and do not share it with anyone.
You do not need to re-register every year; however you will be prompted to change your
password if you log in after 90 days.
Your User ID and Password are both required to log in to BSO.
IMPORTANT: Your password is for your use only and may not be disclosed to anyone else,
including other employees. Exercise caution when using your User ID. Your User ID is the
equivalent of your electronic signature and is assigned to you personally - not generically to
your company. You are responsible for all actions taken while using your User ID.
Immediately after registering, you will be able to update your user registration
information, request access to the BSO services, deactivate your User ID, change your
password and add/update your employer information.
Complete Phone Registration
If you began the user registration process by calling the Employer Customer Service
Personnel, or have been directed to call the Employer Reporting Assistance number during
your online registration, you may complete your BSO user registration by selecting your
own unique password online. To do that, follow these steps:
Select the Complete Phone Registration button on the BSO Welcome page. The
Complete Phone Registration Attestation page will display; read it and select the I
Accept button to indicate that you have read and understand the user certification
statement and agree to its contents. This will open the registration form on which
you will need to enter the following information:
o User ID (provided by the Customer Service Personnel)
o First and Last Name
o Social Security Number
o Date of Birth, and
o Password (For more information see the "Your BSO Password" section
above.)
Select the Complete Phone Registration button at the bottom of the Complete
Phone Registration page,
When the Phone Registration Successful page displays the message “Your phone
registration is complete”, you are registered.
o To Log in and select services, select the Login button. (See LOGGING IN,
below.)
o To _end the session, select BSO Welcome to return to the BSO Welcome
page. Or simply close the current tab of your browser.
LOGGING IN
To log in to BSO:
Go to:
www.socialsecurity.gov/bso/bsowelcome.htm
This link will open the BSO Welcome Page.
Select the Login button. This will open the Log In to Online Services page. On this
page you can:
o Enter your User ID and Password and
o Agree to an important user certification statement.
Enter your User ID and password.
o If you registered for BSO online and now have your User ID and password,
enter them in the boxes on the Log In page.
o If you have received a temporary password in the mail, type your User ID
and temporary password. At the prompt, enter the temporary password
and then enter your own unique password twice. Use your own User ID
even if you are using BSO on behalf of another company.
o If you have registered for BSO services with the Customer Service personnel
but have not yet selected your password, select the link “Did you register
with SSA by telephone or paper form” from the Login Page. This will open
the first of a series of pages to select your Password. (For more information
see Complete Phone Registration above).
Check the I have read and agree check box to indicate that you have read and
understood the user certification statement and agree to its contents.
Select the Log In button at the bottom of this screen.
This will open your BSO Main Menu page. The BSO Main Menu page is your point of
entry for all BSO services. See the section Using the Main Menu below.
If You Forgot Your Password
If you forgot your password, you can request a new one. There are two methods to request
a new password - by mail, or by answering three questions out of the five Forgot Your
Password questions you previously answeredduring registration or at login. If you request
a new password by mail, a temporary password will be sent to you in the mail. You will not
be able to use BSO until you receive your temporary password.
After you request a new password, your old password will no longer work. When you
receive your temporary password, you may log in to BSO and will be prompted to change
your password. Your password must contain any combination of eight letters and numbers
(e.g. 9580859A or frog2828). Special characters are not allowed and passwords are not
case sensitive.
Option 1: To replace a forgotten password by answering Forgot Your Password questions:
You must provide your User ID to access the Forgot Your Password link,
Select the Forgot your password link below the Password field on the Login page.
This will open the Forgot Password page.
Answer the three questions selected from those that you had previously answered.
Answers are not case sensitive but need to match your previous answers.
Enter your new password and re-enter to confirm it. Your password must contain
any combination of exactly eight letters and numbers (e.g. 9580859A or frog2828).
Special characters are not allowed and passwords are not case sensitive.
Select the Submit New Password button. This will display a message indicating that
your password has been successfully changed. You may now select the Login
button and log in to BSO with your User ID and your newly changed password.
Option 2: To request a new password by mail:
You must provide your User ID to access the Forgot Your Password link.
Select the Forgot Your Password link to the right of the Password field on the Login
page. This will open the Forgot Password page.
Select the Request Password by Mail button at the bottom of the screen. This will
open the Request Password by Mail page.
Enter your first name, last name, Social Security Number, and date of birth.
Select the Request Temporary Password button. This will display a message
indicating that your request for a new password by mail was successful. Social
Security will send you a temporary password in the mail, usually within two weeks.
If you require help with requesting a new password, call 1-800-772-6270.
USING THE MAIN MENU
The Main Menu, displayed in the wide right panel of the page, lists the BSO services you
have access to. Selecting one of those services will display the first page of the
corresponding application. If you have no active services, the Main Menu will say so, and
will display the Request New Services link. You can select that link to choose services you
need to do your job. At any time, you can select the Request New Services link from the
menu and the left of the page. See the section “Accessing BSO Services” below.
If you have used earlier versions of the Registration and Access to Services
system, some of the links in the earlier versions of the Main Menu are now
contained in the menu at the left of the page.
ACCESSING BSO SERVICES
Request Access to BSO Services
Once you have registered to use BSO, you will need to request access to BSO services:
For newly registered users, on the Step 4 – Print your User ID page, after copying
or printing your User ID, select the Next button. A page will open with a description
of the available suites of services.
For existing users, select the Request New Services link, under Manage Services
from the Main Menu in the left column. A page will open with a description of the
available suites of services.
Use the check box next to each service suite to choose certain services in that suite
that best suit the type of business you plan to conduct with Social Security. A
Request New Services wizard will guide you through selecting services. If a service
suite requires employer related information, and that information has not been
entered a message will display at the top of the page containing a link to enter the
additional information on a series of Employer Information pages. These include:
o User Certification for SSA Business Services Online – Read this information
and select I Accept, if you agree.
o Add Employer Information page – Select the radio button for the statement
that applies to you; then enter the Employer Identification Number (EIN)
and name of the business you work for. Check the Third Party checkbox only
if you are working on behalf of another business (EXAMPLE: Payroll
company submitting wages for several different corporations. Use your own
company’s information – not the information for your client.) See ADD
YOUR EMPLOYER INFORMATION, below.
Once the employer information is submitted, from the Add Your Employer
Information Successful page, select the Request Access to BSO Services button to
return to the wizard process.
At the end of the selection wizard, you will receive confirmation that Social Security
has received your request for services. When applicable, activation codes(s) will be
sent to you or your employer, and will usually be received within two weeks.
Activation codes will enable you to access the services you have chosen. If you
request more than one service, you will receive a separate activation code for each
service.
NOTE: The confirmation screen at the end of the selection wizard will indicate which service
request s were received, whether an activation code is needed for each of those services,
and whether the activation code is being sent to you or to your employer.
For instance, reporting wages (uploading a file or filling in W-2 screens) does not require an
activation code. Once you have completed your registration, you may begin reporting
wages immediately. Some other services require an activation code, which must be
received and entered before you can start using the service.
Users who are already registered and use BSO services may add or change services by
selecting the Request New Services link from the Manage Services menu on the menu
located in the left column of most pages.
Add Your Employer Information
After receiving your User ID the next step is to Request Access to BSO Services. Certain
service suites require associated employer information. If you select a service suite from
Request Access to BSO Services that requires employer information, a message will appear
at the top of your screen containing a link to the Add Your Employer Information page.
Select that link and provide the employer information requested.
Information You Will Need to Add Your Employer Information
Even if you plan to use BSO on behalf of another company, you should provide information
about your own company when you enter company information.
You will be asked for the following information:
Your type of association with the employer.
Employer Identification Number (EIN).
Business or Organization Name, and
Self-Employed and No EIN? If you are self-employed and have an employee(s) working
for you, for whom you report wages, you must obtain an EIN from the Internal Revenue
Service before registering. For instructions on applying for an EIN, go to the IRS web
page: Employer Identification Number (EIN) - How to apply,
http://www.irs.gov.businesses/small/article/0,,id=97860,00.html. However, if you are self-
employed and do not have any employees for whom you report wages, you may register
without an EIN by selecting the "I am Self-Employed" and my earnings are reported on
IRS Schedule SE (Self-Employment Earnings)" listed on the Add Your Employer
Information screen.
When you are ready with the above information, follow these steps to Add Your Employer
Information and start your Request to Access BSO Services:
Select the Add Your Employer Information link from the message provided to you
in Request New Services link from the Request Access to BSO Services page. This
will open an important user certification statement (Employer Information
Attestation).
Select the I Accept button to indicate that you have read and understand the user
certification statement and agree to its contents. This will open the employer
information form.
Provide the requested information on the employer information form. For
assistance with completing the employer information form, select the Help link.
When you have completed the employer information form, select the Submit
Employer Information button. BSO will verify your association with this EIN against
Social Security records.
Once you receive the screen indicating your employer information was added
successfully, select the Request Access to BSO Services button to continue the
process to request BSO services.
Activation Code
Once you have requested the BSO services you need, Social Security will send an activation
code(s) to you or your employer, depending on the service(s) you have requested.
Some applications within the BSO suites of services require a higher level of security.
Therefore, your employer must approve your using some of these applications.
The following table indicates the type of user, the type of access, and where the activation
code will be sent:
If you are a:
And you selected access to:
Then your activation code will
be mailed to:
Regular user
(not self-employed, not
foreign, not a volunteer
registrant)
Report Wages to Social
Security
No activation code is required.
You may begin to use the
service immediately after you
request it.
Regular user
(not self-employed, not
foreign, not a volunteer
registrant)
View Wage Report status with
Name and Social Security
Number Errors
The address SSA has on file for
your employer.
Regular user
(not self-employed, not
foreign, not a volunteer
registrant)
Social Security Number
Verification Service
The address SSA has on file for
your employer.
Self-employed registrant w/
no EIN
Report Wages to Social
Security
No activation code is required.
You may begin to use the
service immediately after you
request it.
Self-employed registrant w/
no EIN
View Wage Report status with
Name and Social Security
Number Errors
Note: View Wage Report status
with Name/SSN Errors is not
available if you are registered
without an EIN.
Self-employed registrant w/
no EIN
Social Security Number
Verification Service
NOTE: SSNVS is not available if
you registered without an EIN.
Self-employed registrant w/
Report Wages to Social
No activation code is required.
EIN
Security
You may begin to use the
service immediately after you
request it.
Self-employed registrant w/
EIN
View Wage Report status with
Name and Social Security
Number Errors
The address SSA has on file for
your employer.
Self-employed registrant w/
EIN
Social Security Number
Verification Service
The address SSA has on file for
your employer.
Foreign registrant (no SSN)
Report Wages to Social
Security
No activation code is required.
You may begin to use the
service immediately after you
request it.
Foreign registrant (no SSN)
View Wage Report status with
Name and Social Security
Number Errors
The address SSA has on file for
your employer.
Foreign registrant (no SSN)
Social Security Number
Verification Service
The address SSA has on file for
your employer.
Volunteer registrant
Report Wages to Social
Security
No activation code is required.
You may begin to use the
service immediately after you
request it.
Volunteer registrant
View Wage Report status with
Name and Social Security
Number Errors
The address SSA has on file for
your employer.
Volunteer registrant
Social Security Number
Verification Service
The address SSA has on file for
your employer.
Household registrant w/EIN
Report Wages to Social
Security
No activation code is required.
You may begin to use the
service immediately after you
request it.
Household registrant w/EIN
View Wage Report status with
Name and Social Security
Number Errors
The address SSA has on file for
your employer.
Household registrant w/EIN
Social Security Number
Verification Service
The address SSA has on file for
your employer.
Activate Access to BSO Services
Certain BSO services require an activation code to be entered prior to first use. Log in to
BSO and select the Enter Activation Code (s) link under Manage Services on the Main Menu
at the left of the page. On the Enter Activation Code(s) page, you will enter one activation
code and select the Activate Services button. An Enter Activation Code(s) – Confirmation
page will display, listing the service activated during this session. If you have another
activation code to enter, select the Enter Activation Code(s) link and repeat the process.
After you have activated the requested services, you may begin using your BSO services
immediately. You will not have access to those services until they have been activated.
NOTE: You or your employer may receive multiple activation codes (all contained in one
notice from Social Security), but not all services require activation codes. You do not need
an activation code for wage reporting.
Remove Access to BSO Services
If you no longer require a service in BSO, you may deactivate some or all of your access via
the View / Edit Services link under Manage Services on the Main Menu at the left side of
the page. The Remove Access to BSO Services page will display. On that page, you may
remove access by checking the box next to the service and selecting the Remove button.
The Remove Access to BSO Services Successful page will display, listing which service(s) you
removed.
You may remove only service(s) to which you have access.
If you remove access to any service(s) in error, you must re-request access from the
Request New Services link under Manage Services at the left of the page.
Re-Request Activation Codes
If you have requested access to any BSO service and have not received your activation
code(s) from Social Security, select the View Pending Services link from the Main Menu
page under Manage Services. You may re-request activation code(s) if it has been at least
10 days since you requested access to BSO services. The activation code will expire after 60
days if it has not been used.. If it has been 60 days or more since you requested access, you
must start over and request access to BSO services using the Request New Services link
under Manage Services on the Main Menu at the left of the page.
NOTE: Some activation codes are sent directly to your employer. Before re-requesting an
activation code, check with your employer to determine whether the activation code(s)
has been received.
MAINTAINING YOUR ACCOUNT INFORMATION, SERVICES, AND EMPLOYER
INFORMATION
To maintain your account information, services status, and employer information, use
links at the left of the page. Using them, you can:
Update your registration information
Change your password,
Deactivate your User ID,
Add or Remove access to specific services
Check status of pending services (services requested but not yet activated)
Add/Update employer information, and
Remove your employer information.
Update Your Registration Information
Select the View/Edit Account Info link on the Main Menu at the left of the page under
Manage Account to change the contact information you provided when you registered. If
you require help with updating your contact information, call the Employer Customer
Service personnel number at 1-800-772-6270.
The Social Security Number (SSN) entered during initial User Registration cannot
be updated on the View/Edit Account Info screen. In order to update your SSN you
must deactivate your current User ID and re-register to enter new SSN information
on the Create a Login Account – Step 1 screen.
Change Your Password
Select the Change Password link on the Main Menu at the left of the page under Manage
Account to change your password at any time. Your password must contain any
combination of exactly eight letters and numbers (e.g. 9580859A or frog2828). Special
characters are not allowed and passwords are not case sensitive.
Deactivate Your User ID
Select the Disable Account link on the Main Menu at the left of the page under Manage
Account to deactivate your User ID. You should deactivate your User ID if it is disclosed to
an unauthorized party. Prompt User ID deactivation helps to ensure the security of the
information you provide to Social Security. You should also deactivate your User ID when
you no longer need to use the system because of job change or reassignment.
Deactivating your old User ID does not prevent you from obtaining a new User ID.
Add Access to Services
Select the Request New Services link, under Manage Services from the Main Menu in the
left column. The resulting page will display a description of the suites of services you do
not yet have access to. Select the check box next to each service or suite of services you
need to add. If you have not yet entered Employer Information and it is required by the
service you are adding, you will be prompted to add employer information. Then a Request
New Services wizard will guide you through your selection of services. For details, see
ACCESSING BSO SERVICES, above.
Remove Access to Services
Select the View/Edit Services link, under Manage Services from the Main Menu in the left
column. The Remove Access to BSO Services page will display, listing the services you
currently have. To remove your access to one or more services, check the box to the left of
that service. When you are sure you have indicated the services to be removed, select the
Remove button. A confirmation screen will display.
Check Status of Pending Services
A pending service is one that has been requested and one of the following situations is still
pending:
The IRS employer address information is missing and must be faxed to Social
Security
An activation code notice was sent, but the user has not received and entered the
activation code into the system
To view which services are pending, select the View Pending Services link, under Manage
Services from the Main Menu in the left column. The Re-Request Activation Codes page
will display, listing all services that are pending.
If the IRS employer address information is missing, please follow the instructions on
the screen and fax the IRS documentation containing an employer address to the
number listed.
If you have not received the activation code for a requested service, or have
misplaced it, you can request a new activation code. To do that, check the box to
the left of each service for which you need a new activation code. Then select the
Re-Request button.
Add/Update Your Employer Information
Select the Add/Update Your Employer Information link on the Main Menu at the left of
the page to add or update the Business or organization name you provided during the Add
Your Employer Information process:
The Employer Identification Number (EIN) and your employer association type
entered in the Add Your Employer Information screen cannot be updated. You
must first Remove Your Employer Information, which will deactivate your current
services associated with this employer. After you have removed your employer
information, you can return to the Main Menu at the left of the page and select
Add/Update Employer Information for your new employer. You must then Request
New Services for your newly added employer.
Remove Your Employer Information
Select the Remove Employer Information link on the Main Menu at the left of the page to
remove your associated employer information and deactivate all services requested under
that employer. To request services under a new employer, select the Request New
Services link from the Remove Your Employer Information Successful page or use the
Request New Services link from the Main Menu page.
LOGGING OUT
Select the Logout button at the top left of the page when you are finished using
BSO. This will open a page to confirm that you want to end your BSO session. Select
Yes to exit BSO.
GETTING HELP
Use the BSO Help link throughout BSO to view this handbook or other applicable
online resources. Selecting the BSO Help link will open a new browser window in
addition to the one you are already using. You may need to manipulate your display
to see both browser windows.
To speak with a Social Security representative, see the telephone support numbers
at the front of this handbook. For help by e-mail, select Contact SSA at the top or
bottom of BSO pages or address your e-mail message to bso.support@ssa.gov.
CAUTION: Social Security recommends that you not include private
information, such as your Social Security Number, in Internet e-mail messages.
E-mail spam filters should be set to accept e-mails from the @ssa.gov domain.
Otherwise, important notices and responses to inquiries may be unintentionally
blocked.
Please be as specific as possible about your question or problem, including details
about the Web page you were using, any error messages received, and all other
relevant information. Include your phone number so that Social Security can
contact you if necessary.
ALSO ON THE INTERNET
Visit the Employer Reporting Instructions & Information Page at
www.socialsecurity.gov/employer for a wealth of information of interest to filers.
Select the Tutorial link on the BSO Welcome page for a step by step walk through
of BSO. You need Adobe Acrobat Reader (version 5.0 or higher is recommended) to
view the BSO tutorial. For a free copy of Acrobat Reader, go to www.adobe.com.

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