HP Color LaserJet CP5225 Series Printer User Guide ENWW PROFESSIONAL C01624544

User Manual: LASERJET PROFESSIONAL CP5225

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Color LaserJet CP5225 Series Printer

User Guide

www.hp.com/support/cljcp5220series

HP Color LaserJet CP5225 Series Printer
User Guide

Trademark Credits

Adobe®, Adobe Photoshop®, Acrobat®, and
PostScript® are trademarks of Adobe Systems
Incorporated.

Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Edition 1, 11/2015

Apple and the Apple logo are trademarks of
Apple Computer, Inc., registered in the U.S. and
other countries. iPod is a trademark of Apple
Computer, Inc. iPod is for legal or rightholderauthorized copying only. Don't steal music.
Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered trademarks
of Microsoft Corporation.
UNIX® is a registered trademark of The Open
Group.

Table of contents

1 Product basics ............................................................................................................................................... 1
Product comparison .............................................................................................................................................. 2
Environmental features ......................................................................................................................................... 3
Product features .................................................................................................................................................... 4
Product views ........................................................................................................................................................ 5
Front and side view ............................................................................................................................. 5
Back view ............................................................................................................................................. 6
Model and serial numbers ................................................................................................................... 6
2 Control panel ................................................................................................................................................ 7
Control-panel layout ............................................................................................................................................. 8
Control-panel menus ............................................................................................................................................. 9
Use the menus ..................................................................................................................................... 9
Reports menu ...................................................................................................................................... 9
System Setup menu .......................................................................................................................... 11
Service menu ..................................................................................................................................... 14
Network Configuration menu ........................................................................................................... 15
3 Software for Windows .................................................................................................................................. 17
Supported operating systems for Windows ....................................................................................................... 18
Supported printer drivers for Windows .............................................................................................................. 18
HP Universal Print Driver (UPD) ........................................................................................................................... 18
Priority for print settings ..................................................................................................................................... 19
Change printer-driver settings for Windows ...................................................................................................... 19
Install the Windows software .............................................................................................................................. 20
Software installation types for Windows ......................................................................................... 20
Remove software for Windows ......................................................................................................... 20
Supported utilities ............................................................................................................................................... 21
HP Web Jetadmin .............................................................................................................................. 21
Embedded Web server ...................................................................................................................... 21
HP ToolboxFX .................................................................................................................................... 22

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Other Windows components and utilities ........................................................................................ 22
4 Use the product with Macintosh .................................................................................................................... 23
Software for Macintosh ....................................................................................................................................... 24
Supported operating systems for Macintosh ................................................................................... 24
Supported printer drivers for Macintosh .......................................................................................... 24
Remove software from Macintosh operating systems .................................................................... 24
Priority for print settings for Macintosh ........................................................................................... 24
Change printer-driver settings for Macintosh .................................................................................. 25
Supported utilities for Macintosh ..................................................................................................... 25
View embedded Web server using a Macintosh ............................................................. 25
Use features in the Macintosh printer driver ...................................................................................................... 26
Create and use printing presets in Macintosh .................................................................................. 26
Resize documents or print on a custom paper size ......................................................................... 26
Print a cover page ............................................................................................................................. 26
Use watermarks ................................................................................................................................ 27
Print multiple pages on one sheet of paper in Macintosh ................................................................ 27
Print on both sides of the page (duplex printing) ............................................................................. 27
Set the color options ......................................................................................................................... 28
Use the Services menu ...................................................................................................................... 28
5 Connectivity ................................................................................................................................................ 29
Supported network operating systems .............................................................................................................. 30
Printer sharing disclaimer ................................................................................................................. 30
USB connection .................................................................................................................................................... 31
Supported network protocols ............................................................................................................................. 31
Configure the product on the network ................................................................................................................ 33
Set up the product on the network ................................................................................................... 33
View settings ................................................................................................................... 33
Network summary report ............................................................................. 33
Configuration page ....................................................................................... 33
TCP/IP ................................................................................................................................................ 34
IP address ........................................................................................................................ 34
Configure IP parameters ................................................................................................. 34
Dynamic Host Configuration Protocol (DHCP) ............................................. 34
BOOTP ........................................................................................................... 34
Subnets ........................................................................................................................... 34
Subnet mask ................................................................................................. 35
Gateways ......................................................................................................................... 35
Default gateway ........................................................................................... 35
IP address .......................................................................................................................................... 35
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Manual configuration ...................................................................................................... 35
Automatic configuration ................................................................................................. 35
Show or hide the IP address on the control panel ......................................................... 36
Set automatic crossover ................................................................................................. 36
Set network services ...................................................................................................... 36
Set the link speed ........................................................................................................... 36
Restore defaults (network settings) .............................................................................. 37
6 Paper and print media .................................................................................................................................. 39
Understand paper and print media use .............................................................................................................. 40
Supported paper and print media sizes .............................................................................................................. 41
Supported paper types and tray capacity ........................................................................................................... 43
Supported paper sizes for duplex printing ......................................................................................................... 44
Special paper or print media guidelines .............................................................................................................. 45
Load trays ............................................................................................................................................................ 46
7 Print tasks .................................................................................................................................................. 49
Cancel a print job ................................................................................................................................................. 50
Cancel the current print job at the product control panel ................................................................ 50
Cancel the current print job from the software program ................................................................. 50
Use features in the Windows printer driver ........................................................................................................ 51
Open the printer driver ...................................................................................................................... 51
Use printing shortcuts ....................................................................................................................... 51
Set paper and quality options ........................................................................................................... 51
Set document effects ........................................................................................................................ 51
Set document finishing options ........................................................................................................ 52
Obtain support and product-status information ............................................................................. 52
Set advanced printing options .......................................................................................................... 52
8 Color for Windows ....................................................................................................................................... 55
Manage color ....................................................................................................................................................... 56
Automatic .......................................................................................................................................... 56
Print in Grayscale .............................................................................................................................. 56
Manual color adjustment .................................................................................................................. 56
Manual color options ...................................................................................................... 56
Color themes ..................................................................................................................................... 56
Match colors ......................................................................................................................................................... 58
Match colors using the Microsoft Office Basic Colors palette .......................................................... 58
Match colors using the HP Basic Color Match tool ........................................................................... 58
Match colors using View Custom Colors ........................................................................................... 59

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Advanced color use .............................................................................................................................................. 60
HP ColorSphere toner ........................................................................................................................ 60
HP ImageREt 3600 ............................................................................................................................ 60
Media selection ................................................................................................................................. 60
Color options ..................................................................................................................................... 60
Standard red-green-blue (sRGB) ...................................................................................................... 60
9 Manage and maintain ................................................................................................................................... 63
Information pages ............................................................................................................................................... 64
HP ToolboxFX ...................................................................................................................................................... 65
Open HP ToolboxFX ........................................................................................................................... 65
Status ................................................................................................................................................ 66
Event log ......................................................................................................................... 66
Alerts ................................................................................................................................................. 67
Set up Status Alerts ........................................................................................................ 67
Set up E-mail Alerts ........................................................................................................ 67
Product information .......................................................................................................................... 67
Set password ..................................................................................................................................... 67
Help .................................................................................................................................................... 68
System Settings ................................................................................................................................ 69
Device Information ......................................................................................................... 69
Paper Setup ..................................................................................................................... 70
Print Quality .................................................................................................................... 71
Print Density ................................................................................................................... 71
Paper Types .................................................................................................................... 71
Extended Print Modes ..................................................................................................... 71
System Setup .................................................................................................................. 71
Save/Restore Settings .................................................................................................... 71
Product Security ............................................................................................................. 72
Print Settings ..................................................................................................................................... 72
Printing ............................................................................................................................ 72
PCL5 ................................................................................................................................ 72
PostScript ........................................................................................................................ 72
Network Settings .............................................................................................................................. 72
Shop for Supplies .............................................................................................................................. 72
Other Links ........................................................................................................................................ 72
Embedded Web server ......................................................................................................................................... 74
View the HP Embedded Web Server ................................................................................................. 74
Embedded Web server sections ........................................................................................................ 75
Manage supplies .................................................................................................................................................. 77
Supplies life ....................................................................................................................................... 77

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Print-cartridge storage ..................................................................................................................... 77
HP policy on non-HP print cartridges ............................................................................................... 77
HP fraud hotline and Web site .......................................................................................................... 77
Print when cartridge is at estimated end of life ............................................................................... 78
Change print cartridges ....................................................................................................................................... 79
Memory and font DIMMs ...................................................................................................................................... 82
Product memory ............................................................................................................................... 82
Install memory and font DIMMs ........................................................................................................ 82
Enable memory ................................................................................................................................. 86
Enable memory for Windows ......................................................................................... 86
Check DIMM installation .................................................................................................................... 86
Clean the product ................................................................................................................................................ 86
Firmware updates ................................................................................................................................................ 87
10 Solve problems .......................................................................................................................................... 89
Basic troubleshooting checklist .......................................................................................................................... 90
Factors that affect product performance ......................................................................................... 90
Interpret control-panel and status-alert messages .......................................................................................... 91
Restore factory settings ...................................................................................................................................... 98
Clear jams ............................................................................................................................................................ 99
Common causes of jams ................................................................................................................... 99
Jam locations .................................................................................................................................. 100
Change Jam Recovery setting ......................................................................................................... 100
Clear jams in the right door ............................................................................................................. 100
Clear jams in the output bin area .................................................................................................... 104
Clear jams in Tray 1 ......................................................................................................................... 105
Clear jams in Tray 2 ......................................................................................................................... 106
Clear jams in the optional 500-sheet paper and heavy media tray (Tray 3) ................................. 108
Clear jams in the lower right door (Tray 3) ..................................................................................... 108
Solve image-quality problems .......................................................................................................................... 110
Identify and correct print defects ................................................................................................... 110
Print-quality checklist .................................................................................................. 110
General print quality issues .......................................................................................... 111
Solve issues with color documents .............................................................................. 114
Use HP ToolboxFX to troubleshoot print-quality problems ........................................ 117
Optimize and improve print quality ............................................................................. 118
Calibrate the product .................................................................................................... 118
Solve performance problems ............................................................................................................................ 119
Product software problems .............................................................................................................................. 120
Solve common Windows problems .................................................................................................................. 121
Solve Macintosh problems ................................................................................................................................ 122

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Solve problems with Mac OS X ........................................................................................................ 122
Appendix A Supplies and accessories ............................................................................................................. 125
Order parts, accessories, and supplies ............................................................................................................. 126
Part numbers ..................................................................................................................................................... 126
Appendix B Service and support ..................................................................................................................... 127
HP limited warranty statement ......................................................................................................................... 128
UK, Ireland, and Malta ..................................................................................................................... 129
Austria, Belgium, Germany, and Luxemburg .................................................................................. 129
Belgium, France, and Luxemburg ................................................................................................... 130
Italy .................................................................................................................................................. 131
Spain ................................................................................................................................................ 131
Denmark .......................................................................................................................................... 132
Norway ............................................................................................................................................ 132
Sweden ............................................................................................................................................ 132
Portugal ........................................................................................................................................... 133
Greece and Cyprus ........................................................................................................................... 133
Hungary ........................................................................................................................................... 133
Czech Republic ................................................................................................................................ 134
Slovakia ........................................................................................................................................... 134
Poland ............................................................................................................................................. 134
Bulgaria ........................................................................................................................................... 135
Romania .......................................................................................................................................... 135
Belgium and the Netherlands ......................................................................................................... 135
Finland ............................................................................................................................................. 136
Slovenia ........................................................................................................................................... 136
Croatia ............................................................................................................................................. 136
Latvia ............................................................................................................................................... 136
Lithuania .......................................................................................................................................... 137
Estonia ............................................................................................................................................. 137
Russia .............................................................................................................................................. 137
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement ........................... 138
HP policy on non-HP supplies ........................................................................................................................... 139
HP anticounterfeit Web site .............................................................................................................................. 140
Data stored on the toner cartridge ................................................................................................................... 141
End User License Agreement ............................................................................................................................ 142
OpenSSL ............................................................................................................................................................. 146
Customer self-repair warranty service ............................................................................................................. 147
Customer support .............................................................................................................................................. 148

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Appendix C Specifications ............................................................................................................................. 149
Physical specifications ...................................................................................................................................... 150
Power consumption, electrical specifications, and acoustic emissions .......................................................... 150
Environmental specifications ............................................................................................................................ 150
Appendix D Regulatory information ............................................................................................................... 151
Environmental product stewardship program ................................................................................................. 152
Protecting the environment ........................................................................................................... 152
Ozone production ............................................................................................................................ 152
Power consumption ........................................................................................................................ 152
Toner consumption ......................................................................................................................... 152
Paper use ......................................................................................................................................... 152
Plastics ............................................................................................................................................ 152
HP LaserJet print supplies .............................................................................................................. 153
Paper ............................................................................................................................................... 153
Material restrictions ........................................................................................................................ 153
Disposal of waste equipment by users (EU and India) ................................................................... 153
Electronic hardware recycling ........................................................................................................ 153
Brazil hardware recycling information ........................................................................................... 154
Chemical substances ....................................................................................................................... 154
Product Power Data per European Union Commission Regulation 1275/2008 ............................ 154
Restriction on Hazardous Substances statement (India) .............................................................. 154
Restriction on Hazardous Substances statement (Turkey) ........................................................... 154
Restriction on Hazardous Substances statement (Ukraine) .......................................................... 154
Substances Table (China) ................................................................................................................ 155
SEPA Ecolabel User Information (China) ........................................................................................ 155
The regulation of the implementation on China energy label for printer, fax, and copier ........... 155
Material Safety Data Sheet (MSDS) ................................................................................................ 156
EPEAT .............................................................................................................................................. 156
For more information ...................................................................................................................... 156
Declaration of conformity ................................................................................................................................. 157
Declaration of conformity ............................................................................................................... 157
Safety statements ............................................................................................................................................. 159
FCC regulations ............................................................................................................................... 159
Canada - Industry Canada ICES-003 Compliance Statement ......................................................... 159
VCCI statement (Japan) ................................................................................................................... 159
EMC statement (Korea) ................................................................................................................... 159
EMC statement (China) .................................................................................................................... 159
EMI statement (Taiwan) .................................................................................................................. 160
Power cord instructions .................................................................................................................. 160
Power cord statement (Japan) ....................................................................................................... 160

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Laser safety ..................................................................................................................................... 160
Laser statement for Finland ........................................................................................................... 160
GS statement (Germany) ................................................................................................................ 162
Eurasian Conformity (Belarus, Kazakhstan, Russia) ...................................................................... 162
Index ........................................................................................................................................................... 163

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Product basics

●

Product comparison

●

Environmental features

●

Product features

●

Product views

Product comparison
Base models
●

Prints up to 20 pages per minute (ppm) on letter-size and A4-size media.

●

100-sheet multipurpose tray (Tray 1) and 250-sheet input tray (Tray 2)

●

Optional 500-sheet input tray (Tray 3)

●

Hi-Speed universal serial bus (USB) 2.0 port

Network models
●

Prints up to 20 ppm on letter-size and A4-size media.

●

100-sheet multipurpose tray (Tray 1) and 250-sheet input tray (Tray 2)

●

Optional 500-sheet input tray (Tray 3)

●

Hi-Speed universal serial bus (USB) 2.0 port

●

Built-in 10/100 Base-T network port with IPv4/IPv6

Duplex models

●

Prints up to 20 ppm on letter-size and A4-size media.

●

100-sheet multipurpose tray (Tray 1) and 250-sheet input tray (Tray 2)

●

Optional 500-sheet input tray (Tray 3)

●

Hi-Speed universal serial bus (USB) 2.0 port

●

Built-in 10/100 Base-T network port with IPv4/IPv6

●

Automatic duplexer

Chapter 1 Product basics

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Environmental features
Duplex

Save paper by using duplex printing as your default print setting.

Recycling

Reduce waste by using recycled paper.
Recycle print cartridges by using the HP Planet Partners return process.
For more information about recycling, go to www.hp.com/recycle.

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Energy savings

Save energy by initiating sleep mode for the product.

HP Smart Web printing

Use HP Smart Web printing to select, store, and organize text and graphics from multiple Web pages
and then edit and print exactly what you see onscreen. It gives you the control you need for printing
meaningful information while minimizing waste.

Job storage

Use the job storage features to manage print jobs. By using job storage, you activate printing while
you are at the shared product, eliminating lost print jobs that are then reprinted.

Environmental features

Product features
Print

●

Prints up to 20 pages per minute (ppm) on letter-size and A4-size media.

●

Prints at 600 x 600 dots per inch (dpi) with Image REt 3600 text and graphics.

●

Includes adjustable settings to optimize print quality.

●

Offers automatic duplexing (duplex models only).

Memory

●

Includes 192-megabyte (MB) random-access memory (RAM).

Supported operating systems

●

Windows Vista (Starter Edition, 32-bit, and 64-bit)

●

Windows Vista Server 2008 (32-bit)

●

Windows XP (32-bit, Service Pack 2)

●

Windows XP (64-bit, Service Pack 1)

●

Windows Server 2003 (Service Pack 1)

●

Windows 2000 (Service Pack 4)

●

Mac OS X v10.3, v10.4, v10.5, and v10.6

●

Tray 1 (multipurpose tray) holds up to 100 sheets of print media or 10 envelopes.

●

Tray 2 holds up to 250 sheets of print media.

●

Optional Tray 3 holds up to 500 sheets of print media.

●

Output bin holds up to 250 sheets of print media.

Printer driver features

●

ImageREt 3600 has been improved for this product. The improvements offer trapping
technologies, greater control over dot placement, and more precise control of toner
distribution within a dot. These new technologies result in high quality printing with smooth
colors.

Interface connections

●

Includes a Hi-Speed USB 2.0 port.

●

Built-in 10/100 Base-T network port with IPv4/IPv6 (network models only).

Environmental features

●

To determine the Energy Star® qualification status for this product, see the Product Data
Sheet or Specifications Sheet.

Economical printing

●

Provides N-up printing (printing more than one page on a sheet).

●

The printer driver provides the option to manually print on both sides.

Supplies

●

The print cartridges use HP ColorSphere toner. For information about the number of pages the
cartridges can print, see www.hp.com/go/pageyield. Actual yield depends on specific use.

Accessibility

●

Online user guide is compatible with text screen-readers.

●

Print cartridges can be installed and removed by using one hand.

●

All doors and covers can be opened by using one hand.

Paper handling

Chapter 1 Product basics

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Product views
Front and side view
1

2
8
3
7
4
5

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Output bin (holds 250 sheets of standard paper)

Front door (provides access to the print cartridges)

Tray 2 (holds 250 sheets of standard paper and provides jam access)

Optional Tray 3 (holds 500 sheets of standard paper)

Power button

Control panel

Optional Tray 3 right jam access

Tray 1 (multipurpose tray—holds 100 sheets of standard paper)

Product views

Back view
1

4
3

Rear door (for toner waste bin access)

DIMM door (for adding memory—one additional DIMM slot is available)

Hi-Speed USB 2.0 port and network port (network models only)

Power connection

Model and serial numbers
The model number and serial number are listed on an identification label located on the left side of the
product.
The label contains information about the country/region of origin and the revision level, manufacturing date,
production code, and production number of the product. The label also contains power rating and regulatory
information.

Chapter 1 Product basics

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Control panel

●

Control-panel layout

●

Control-panel menus

Control-panel layout
The product has the following items on the control panel.

Control-panel display: The display provides information about the product. Use the menus on the display to establish product
settings.

Back arrow button

: Use this button for the following actions:

●

Exit the control-panel menus.

●

Scroll back to a previous menu in a submenu list.

●

Scroll back to a previous menu item in a submenu list (without saving changes to the menu item).
: Use this button to navigate through the menus or to decrease a value that appears on the display.

Left arrow button

OK button: Press the OK button for the following actions:
●

Open the control-panel menus.

●

Open a submenu displayed on the control-panel display.

●

Select a menu item.

●

Clear some errors.

●

Begin a print job in response to a control-panel prompt (for example, when the message [OK] to print appears on the
control-panel display).
: Use this button to navigate through the menus or to increase a value that appears on the display.

Right arrow button

Cancel button
menus.

Ready light (green): The Ready light is on when the product is ready to print. It blinks when the product is receiving print data.

Attention light (amber): The Attention light blinks when the product requires user attention.

Chapter 2 Control panel

: Press this button to cancel a print job whenever the attention light is blinking or to exit the control-panel

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Control-panel menus
Use the menus
1.

Press the OK button to open the menus.

Press the left arrow

Press the OK button to select the appropriate option. An asterisk (*) appears next to the active
selection.

Press the back arrow

Press the cancel button

or right arrow

button to navigate through the listings.

to scroll back through the submenus.
to exit the menu without saving any changes.

The sections that follow describe the options for each of the main menus:
●

Reports menu on page 9

●

System Setup menu on page 11

●

Network Configuration menu on page 15

●

Service menu on page 14

Reports menu
Use the Reports menu to print reports that provide information about the product.

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Menu item

Description

Demo Page

Prints a color page that demonstrates print quality.

Menu Structure

Prints a map of the control-panel-menu layout.

Configuration Report

Prints a list of all the product settings. Includes network information when the product is
connected to a network.

Supplies Status

Prints the status for each print cartridge, including the following information:
●

Approximate pages remaining

●

Approximate percentage of cartridge life remaining for each color

●

Part number

●

Approximate number of pages printed

Network Summary

Prints a list of all product network settings (network models only).

Usage Page

Prints a page that lists PCL pages, PCL 6 pages, HP postscript level 3 emulation pages, pages that
were jammed or mispicked in the product, monochrome (black and white) or color pages; and
reports the page count.

PCL Font List

Prints a list of all the PCL fonts that are installed.

PS Font List

Prints a list of all the PostScript (PS) fonts that are installed.

PCL 6 Font List

Prints a list of all the PCL6 fonts that are installed.

Color Usage Log

Prints a report that shows the user name, application name, and color usage information on a
job-by-job basis.

Control-panel menus

Menu item

Description

Service Page

Prints the service report.

Diagnostics Page

Prints the calibration and color diagnostics pages.

Chapter 2 Control panel

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System Setup menu
Use this menu to establish basic product settings. The System Setup menu has several sub-menus. Each is
described in the following table.
Menu item

Sub-menu item

Language
Paper Setup

Description
Select the language for the control-panel
display messages and the product reports.

Default Paper Size

Letter
A4

Select the size for printing internal reports
or any print job that does not specify a size.

Legal
A3
11x17
Default Paper Type

A list of available media
types appears.

Select the media type for printing internal
reports or any print job that does not
specify a type.

Tray 1

Paper Size

Select the default size and type for Tray 1
from the list of available sizes and types.

Paper Type
Tray 2

Paper Size
Paper Type

Tray 3

Paper Size
Paper Type

Paper Out Action

Wait Forever
Override
Cancel

Select the default size and type for Tray 2
from the list of available sizes and types.
If optional Tray 3 is installed, select the
default size and type for Tray 3 from the
list of available sizes and types.
Select how the product should react when
a print job requires a size or type that is not
available or when a specified tray is empty.
Select the Wait Forever option to make the
product wait until you load the correct
media, and then press the OK button. This
is the default setting.
Select the Override option to print on a
different size or type after a specified
delay.
Select the Cancel option to automatically
cancel the print job after a specified delay.
If you select either the Override or Cancel
option, the control panel prompts you to
specify the number of seconds to delay.
Use the arrow buttons to increase or
decrease the time.

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Control-panel menus

Menu item

Sub-menu item

Description

Print Quality

Allow Color Printing

Yes

Select the Yes option to allow the job to
print in monochrome (black and white) or
color depending on the job. This is the
default setting.

Select the No option to disable color
printing. All jobs will print in monochrome
(black and white). Some internal pages will
still print in color.
Color Calibration

Calibrate Now
Power-On Calibration

Calibrate Now: Makes the product perform
a calibration immediately. If a job is
processing, the product calibrates after the
job is complete. If an error message is
displayed, you must clear the error first.
Power-On Calibration: Select how soon the
product should calibrate after you turn it
on. The default setting is the 15 minutes
option.

Adjust Alignment

Print Test Page
Adjust Tray

PowerSave Time

Sleep Delay

Off
1 minute
15 minutes
30 minutes
1 hour

Print Test Page: Print a test page that
tests product print alignment.
Adjust Tray : Adjust the alignment of
the specified tray.
Sets how long the product remains idle
before it enters PowerSave mode. The
product automatically exits PowerSave
mode when you send a print job or press a
control-panel button.
The default setting is the 15 minutes
option.

2 hours
Auto-Off Delay

Never
1 hour
2 hours
4 hours
8 hours

Select one of the time-period options to set
the amount of inactive time the product
will wait before shutting off as a way to
conserve energy.
Select the Never option to prevent the
product from shutting off after a given
amount of time. This is the default setting.

24 hours

Chapter 2 Control panel

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Menu item

Sub-menu item

Description

At Very Low

Black Cartridge

Stop

Stop: If the product determines that the
black cartridge has reached the estimated
end of life, it stops printing. The supply
may still be able to produce acceptable
print quality. To continue printing, either
replace the supply or reconfigure the
product settings.

Prompt
Continue

Prompt: If the product determines that the
black cartridge has reached the estimated
end of life, select this setting to be
prompted at the control panel to continue
printing. The supply does not need to be
replaced unless the print quality is no
longer acceptable. Once an HP supply has
reached estimated end of life, HP’s
premium Protection Warranty on that
supply has ended. This is the default
setting.
Continue: If the product determines that
the black cartridge has reached the
estimated end of life, select this setting to
continue printing until there is a decrease
in print quality.
At Very Low

Color Cartridge

Stop
Prompt
Continue
Print Black

Stop: If the product determines that a
cartridge has reached the estimated end of
life, it stops printing. The supply may still
be able to produce acceptable print quality.
To continue printing, either replace the
supply or reconfigure the product settings.
Prompt: If the product determines that a
color print cartridge has reached the
estimated end of life, select this setting to
be prompted at the control panel to
continue printing. The supply does not
need to be replaced unless the print quality
is no longer acceptable. Once an HP supply
has reached estimated end of life, HP’s
premium Protection Warranty on that
supply has ended. This is the default
setting.
Continue: If the product determines that a
color print cartridge has reached the
estimated end of life, select this setting to
continue printing until there is a decrease
in print quality.
Print Black: If the product determines that
a color print cartridge has reached the
estimated end of life, select this setting to
continue printing using black only.

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Control-panel menus

Menu item

Sub-menu item

Description

User-Defined Low

Black

(1-100)

The user-defined percentage threshold
determines when the product begins
reporting that the cartridge life is low. The
message appears on the control-panel
display.

Cyan
Magenta
Yellow
Courier Font

Regular

Select a version of the Courier font.

Dark

The Dark option is an internal Courier font
available on HP LaserJet Series III printers
and older.

Service menu
Use this menu to restore default settings, clean the product, and activate special modes that affect print
output.
Menu item

Sub-menu item

Cleaning Page

Description
Use this option to clean the product if you see toner specks or
other marks on the printed output. The cleaning process removes
dust and excess toner from the paper path.
When you select this item, the product prompts you to load plain
paper in Tray 1 and then press the OK button to start the cleaning
process. Wait until the process is complete. Discard the page that
prints.

Cleaning Mode
USB Speed

Use this option to clean the bottom side of the scanner glass.
High
Full

Sets the USB speed to High or Full. For the product to actually
operate at high speed, it must have high speed enabled and be
connected to an EHCI host controller that is also operating at high
speed. This menu item also does not reflect the current operating
speed of the product.
The default setting is High.

Less Paper Curl

Off
On

Archive Print

Off
On

If printed pages are consistently curled, use this option to set the
product to a mode that reduces curl.
The default setting is Off.
If you are printing pages that will be stored for a long time, use
this option to set the product to a mode that reduces toner
smearing and dusting.
The default setting is Off.

Restore Defaults

Yes

Sets all customized settings to the factory default values.

Chapter 2 Control panel

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Network Configuration menu
Use this menu to establish network configuration settings.
NOTE:

This menu appears on network models only.

Menu item

Sub-menu item

Description

TCP/IP Configuration

Automatic

Select the Automatic option to automatically configure
all the TCP/IP settings.

Manual

Select the Manual option to manually configure the IP
address, subnet mask, and default gateway.
The default setting is Automatic.

Auto Crossover

On
Off

This item is used when you are connecting the product
directly to a personal computer using an Ethernet cable
(you might have to set this to On or Off depending on
the computer being used).
The default setting is the On option.

Network Services

IPv4
IPv6

This item is used by the network administrator to limit
the network services available on this product.
On
Off
The default setting for all items is On.

Show IP address

No
Yes

No: The product IP address will not appear on the
control-panel display.
Yes: The product IP address will appear on the controlpanel display, alternating between supplies information
and the product IP address. The IP address will not be
displayed if an error condition exits.
The default setting is No.

Link Speed

Automatic (default)

Sets the link speed manually if needed.

10T Full

After setting the link speed, the product automatically
restarts.

10T Half
100TX Full
100TX Half
Restore Defaults

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Press the OK button to restore the network
configuration settings to the default values.

Control-panel menus

Chapter 2 Control panel

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Software for Windows

●

Supported operating systems for Windows

●

Supported printer drivers for Windows

●

HP Universal Print Driver (UPD)

●

Priority for print settings

●

Change printer-driver settings for Windows

●

Install the Windows software

●

Supported utilities

Supported operating systems for Windows
The product supports the following Windows operating systems:
●

Windows Vista (Starter Edition, 32-bit, and 64-bit)

●

Windows Vista Server 2008 (32-bit)

●

Windows XP (32-bit, Service Pack 2)

●

Windows XP (64-bit, Service Pack 1)

●

Windows Server 2003 (Service Pack 1)

●

Windows 2000 (Service Pack 4)

Supported printer drivers for Windows
●

PCL 6 (on the software CD)

●

PCL 5 universal printer driver (HP UPD) (available on the Web)

●

HP postscript level 3 emulation universal printer driver (available on the Web)

The printer drivers include online Help that has instructions for common printing tasks and also describes the
buttons, checkboxes, and drop-down lists that are in the printer driver.
NOTE: The PCL 5 and HP postscript level 3 emulation universal printer drivers that support this product are
versions of the HP Universal Print Driver (UPD) for Windows. They install and operate in the same manner as
previous versions of those drivers, and they do not require any special configuration. For more information
about the UPDs, see www.hp.com/go/upd.

HP Universal Print Driver (UPD)
The HP Universal Print Drivers (UPDs) for Windows are drivers that give you instant access to virtually any
HP LaserJet product, from any location, without downloading separate drivers. They are built on proven
HP print driver technology and have been tested thoroughly and used with many software programs. They
are powerful solutions that perform consistently over time. For this product, there are two UPDs available:
●

PCL 5 UPD

●

HP postscript level 3 emulation UPD

An HP UPD communicates directly with each HP product, gathers configuration information, and then
customizes the user interface to show the product’s unique, available features. It automatically enables
features that are available for the product, such as two-sided printing and stapling, so you do not need to
enable them manually.
For more information, go to www.hp.com/go/upd.

Chapter 3 Software for Windows

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Priority for print settings
Changes to print settings are prioritized depending on where the changes are made:
NOTE:

The names of commands and dialog boxes might vary depending on your software program.

●

Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you
are working in to open this dialog box. Settings changed here override settings changed anywhere else.

●

Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the program you
are working in to open this dialog box. Settings changed in the Print dialog box have a lower priority and
do not override changes made in the Page Setup dialog box.

●

Printer Properties dialog box (printer driver): Click Properties in the Print dialog box to open the
printer driver. Settings changed in the Printer Properties dialog box do not override settings anywhere
else in the printing software.

●

Default printer driver settings: The default printer driver settings determine the settings used in all
print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog boxes.

●

Printer control panel settings: Settings changed at the printer control panel have a lower priority than
changes made anywhere else.

Change printer-driver settings for Windows
Change the settings for all print jobs
until the software program is closed

Change the default settings for all print
jobs

Change the product configuration
settings

On the File menu in the software
program, click Print.

Select the driver, and then click
Properties or Preferences.

The steps can vary; this procedure is most
common.

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Windows XP, Windows Server 2003,
and Windows Server 2008 (using the
default Start menu view): Click
Start, and then click Printers and
Faxes.

-or-

Windows 2000, Windows XP,
Windows Server 2003, and Windows
Server 2008 (using the Classic Start
menu view): Click Start, click
Settings, and then click Printers.

-or-

Windows Vista: Click Start, click
Control Panel, and then in the
category for Hardware and Sound
click Printer.

Right-click the driver icon, and then
select Printing Preferences.

Right-click the driver icon, and then
select Properties.

Click the Device Settings tab.

Priority for print settings

Install the Windows software
Software installation types for Windows
The software installer instructs you when to connect the product to a computer or a network. After the
product is connected, the installer gives you the option of finishing the installation without installing all
recommended software.
The following operating systems support the “full” installation of recommended software.
●

Windows Vista 32-bit

●

Windows Vista 64-bit

●

Windows XP, Service Pack 2

The following operating systems support the “minimal” installation, which does not include the
recommended software.
●

Windows Vista Starter Edition

●

Windows Vista 32-bit

●

Windows Vista 64-bit

●

Windows Vista Server 2008, 32 bit

●

Windows XP, Service Pack 2

●

Windows XP 64-bit, Service Pack 1

●

Windows Server 2003, Service Pack 1

●

Windows 2000, Service Pack 4

Remove software for Windows

Click Start, and then click All Programs.

Click HP, and then click HP Color LaserJet CP5225 Series printer.

Click Uninstall, and then follow the onscreen instructions to remove the software.

Chapter 3 Software for Windows

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Supported utilities
HP Web Jetadmin
HP Web Jetadmin is a browser-based management tool for HP Jetdirect-connected printers within your
intranet, and it should be installed only on the network administrator’s computer.
To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit
www.hp.com/go/webjetadmin.
When installed on a host server, a Windows client can gain access to HP Web Jetadmin by using a supported
Java-enabled Web browser (such as Microsoft Internet Explorer or Netscape Navigator) by navigating to the
HP Web Jetadmin host.

Embedded Web server
The product is equipped with an embedded Web server, which provides access to information about the
network-connected product and network activities. This information appears in a Web browser, such as
Microsoft Internet Explorer, Netscape Navigator, Apple Safari, or Firefox.
The embedded Web server resides on the product. It is not loaded on a network server.
The embedded Web server provides an interface to the product that anyone who has a network-connected
computer and a standard Web browser can use. No special software is installed or configured, but you must
have a supported Web browser on your computer. To gain access to the embedded Web server, type the IP
address for the product in the address line of the browser. (To find the IP address, print a configuration page.
For more information about printing a configuration page, see Information pages on page 64.)
For a complete explanation of the features and functionality of the embedded Web server, see Embedded
Web server on page 74.

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Supported utilities

HP ToolboxFX
HP ToolboxFX software is a program that you can use for the following tasks:
●

Check the product status

●

Check the supplies status and shop online for supplies

●

Set up alerts

●

View product usage reports

●

View product documentation

●

Gain access to troubleshooting and maintenance tools

HP ToolboxFX is supported for direct USB and network installations. You do not have to have Internet access
to open and use HP ToolboxFX. HP ToolboxFX is only available following a Recommended install.
NOTE: HP ToolboxFX is not supported for Windows 2000, Windows Server 2003, or Macintosh operating
systems. To use HP ToolboxFX, you must have the TCP/IP protocol installed on your computer.
Supported operating systems

●

Microsoft Windows XP, Service Pack 2 (Home and
Professional editions)

●

Microsoft Windows Vista™

For more information about using HP ToolboxFX software, see Open HP ToolboxFX on page 65.

Other Windows components and utilities

●

Software installer — automates the printing system installation

●

Online Web registration

●

Print Quality Optimizer Video

●

HP Basic Color Match (available on the Web)

●

HP Easy Printer Care (available on the Web)

●

Web Printsmart (available on the Web)

●

HP SureSupply

●

HP Print View Software (available on the Web)

Chapter 3 Software for Windows

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Use the product with Macintosh

●

Software for Macintosh

●

Use features in the Macintosh printer driver

Software for Macintosh
Supported operating systems for Macintosh
The product supports the following Macintosh operating systems:
●

Mac OS X v10.3, v10.4, v10.5, and v10.6

NOTE:

For Mac OS X v10.4 and later, PPC and Intel Core Processor Macs are supported.

Supported printer drivers for Macintosh
The HP installer provides PostScript® Printer Description (PPD) files and Printer Dialog Extensions (PDEs) for
use with Macintosh computers.

Remove software from Macintosh operating systems
You must have administrator rights to remove the software.
Mac OS X V10.3 and V10.4
1.

Browse to the following folder:
Library/Printers/PPDs/Contents/Resources

Open the .lproj folder where is a two-letter language code.

Delete the .GZ file for this product.

Repeat steps 2 and 3 for each language folder.

Mac OS X V10.5
1.

Browse to the following folder:
Library/Printers/PPDs/Contents/Resources

Delete the .GZ file for this product.

Priority for print settings for Macintosh
Changes to print settings are prioritized depending on where the changes are made:
NOTE:

The names of commands and dialog boxes might vary depending on your software program.

●

Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you
are working in to open this dialog box. Settings changed here might override settings changed
anywhere else.

●

Chapter 4 Use the product with Macintosh

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●

Printer control panel settings: Settings changed at the printer control panel have a lower priority than
changes made anywhere else.

Change printer-driver settings for Macintosh
Change the settings for all print jobs
until the software program is closed

Change the default settings for all print
jobs

Change the product configuration
settings

On the File menu, click Print.

Mac OS X v10.3 or Mac OS X v10.4

Change the settings that you want on
the various menus.

From the Apple menu, click System
Preferences and then Print & Fax.

On the Presets menu, click Save as
and type a name for the preset.

Click Printer Setup.

Click the Installable Options menu.

These settings are saved in the Presets
menu. To use the new settings, you must
select the saved preset option every time
you open a program and print.

Mac OS X v10.5 or Mac OS X v10.6
1.

From the Apple menu, click System
Preferences and then Print & Fax.

Click Options & Supplies.

Click the Driver menu.

Select the driver from the list, and
configure the installed options.

Supported utilities for Macintosh
View embedded Web server using a Macintosh
The embedded Web server (EWS) is accessed by clicking the Utility button when viewing the print queue. This
opens a Web browser, such as Safari, which allows the user to access the EWS. The EWS can also be accessed
directly by typing the network IP address or DNS name of the product into the Web browser.
HP USB EWS Gateway software, which is automatically installed, also allows a Web browser to access the
product if the product is connected using a USB cable. Click the Utility button when using a USB connection to
access the EWS though the Web browser.
Use the EWS to perform the following tasks:

ENWW

●

View the product status and change product settings.

●

View and change network settings for the product.

●

Print information pages for the product.

●

View the product event log.

Software for Macintosh

Use features in the Macintosh printer driver
Create and use printing presets in Macintosh
Use printing presets to save the current printer driver settings for reuse.
Create a printing preset
1.

On the File menu, click Print.

Select the driver.

Select the print settings.

In the Presets box, click Save As..., and type a name for the preset.

Click OK.

Use printing presets
1.

On the File menu, click Print.

Select the driver.

In the Presets box, select the printing preset that you want to use.

NOTE:

To use printer-driver default settings, select Standard.

Resize documents or print on a custom paper size
You can scale a document to fit on a different size of paper.
1.

On the File menu, click Print.

Open the Paper Handling menu.

In the area for Destination Paper Size, select Scale to fit paper size, and then select the size from the
drop-down list.

If you want to use only paper that is smaller than the document, select Scale down only.

Print a cover page
You can print a separate cover page for your document that includes a message (such as “Confidential”).
1.

On the File menu, click Print.

Select the driver.

Open the Cover Page menu, and then select whether to print the cover page Before Document or After
Document.

In the Cover Page Type menu, select the message that you want to print on the cover page.
NOTE: To print a blank cover page, select Standard as the Cover Page Type.

Chapter 4 Use the product with Macintosh

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Use watermarks
A watermark is a notice, such as “Confidential,” that is printed in the background of each page of a document.
1.

On the File menu, click Print.

Open the Watermarks menu.

Next to Mode, select the type of watermark to use. Select Watermark to print a semi-transparent
message. Select Overlay to print a message that is not transparent.

Next to Pages, select whether to print the watermark on all pages or on the first page only.

Next to Text, select one of the standard messages, or select Custom and type a new message in the
box.

Select options for the remaining settings.

Print multiple pages on one sheet of paper in Macintosh
You can print more than one page on a single sheet of paper. This feature provides a cost-effective way to
print draft pages.

On the File menu, click Print.

Select the driver.

Open the Layout menu.

Next to Pages per Sheet, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9,
or 16).

Next to Layout Direction, select the order and placement of the pages on the sheet.

Next to Borders, select the type of border to print around each page on the sheet.

Print on both sides of the page (duplex printing)
CAUTION: To avoid jams, do not load paper that is heavier than 105 g/m2 (28-lb bond) for automatic
duplexing.
Use automatic duplex printing
1.

ENWW

Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper
such as letterhead, load it in one of the following ways:

Use features in the Macintosh printer driver

●

For tray 1, load the letterhead paper face-up with the bottom edge feeding into the printer first.

●

For all other trays, load the letterhead paper face-down with the top edge at the back of the tray.

On the File menu, click Print.

Open the Layout menu.

Next to Two-Sided, select either Long-Edge Binding or Short-Edge Binding.

Click Print.

Print on both sides manually
1.

Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper
such as letterhead, load it in one of the following ways:
●

For tray 1, load the letterhead paper face-up with the bottom edge feeding into the printer first.

●

For all other trays, load the letterhead paper face-down with the top edge at the back of the tray.

On the File menu, click Print.

On the Finishing menu, select Manually Print on 2nd Side.

Click Print. Follow the instructions in the pop-up window that appears on the computer screen before
replacing the output stack in tray 1 for printing the second half.

Go to the printer, and remove any blank paper that is in tray 1.

Insert the printed stack face-up with the bottom edge feeding into the printer first in tray 1. You must
print the second side from tray 1.

If prompted, press the appropriate control-panel button to continue.

Set the color options
Use the Color Options pop-up menu to control how colors are interpreted and printed from software
programs.
1.

Click Show Advanced Options.

Adjust the individual settings for text, graphics, and photographs.

Use the Services menu
If the product is connected to a network, use the Services menu to obtain product and supply-status
information.

On the File menu, click Print.

Open the Services menu.

Chapter 4 Use the product with Macintosh

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Connectivity

●

Supported network operating systems

●

USB connection

●

Supported network protocols

●

Configure the product on the network

Supported network operating systems
The following operating systems support network printing:
●

Windows Vista (Starter Edition, 32-bit, and 64-bit)

●

Windows Vista Server 2008 (32-bit)

●

Windows XP (32-bit, Service Pack 2)

●

Windows XP (64-bit, Service Pack 1)

●

Windows Server 2003 (Service Pack 1)

●

Windows 2000 (Service Pack 4)

●

Mac OS X v10.3, v10.4, v10.5, and v10.6

NOTE: Not all network operating systems support a full software installation. See Supported operating
systems for Windows on page 18 and Supported operating systems for Macintosh on page 24.

Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems
and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.

Chapter 5 Connectivity

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USB connection
NOTE: Do not connect the USB cable before installing the software. The installation program will notify you
when the USB cable should be connected.
This product supports a USB 2.0 connection. You must use an A-to-B type USB cable for printing.

Supported network protocols
The product supports the TCP/IP network protocol. It is the most widely used and accepted networking
protocol. Many networking services utilize this protocol. This product also supports IPv4 and IPv6. The
following tables list the networking services/protocols that are supported on the product.
Table 5-1 Printing
Service name

Description

port 9100 (Direct Mode)

Printing service

Line printer daemon (LPD)

Printing service

ws-print

Microsoft plug-and-play printing solution

Table 5-2 Network product discovery

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Service name

Description

SLP (Service Location Protocol)

Device Discovery Protocol, used to help find and configure
network devices. Used primarily by Microsoft-based software
programs.

Bonjour (also known as “Rendezvous” or “mDNS”)

Device Discovery Protocol, used to help find and configure
network devices. Used primarily by Apple Macintosh-based
software programs.

ws-discovery

Used by Microsoft-based software programs

USB connection

Table 5-3 Messaging and management
Service name

Description

HTTP (hypertext transfer protocol)

Allows Web browsers to communicate with embedded Web
server.

SNMP (simple network management protocol)

Used by network programs for product management. SNMP V1
and standard MIB-II (Management Information Base) objects are
supported.

Table 5-4 IP addressing
Service name

Description

DHCP (dynamic host configuration protocol): IPv4 and IPv6

For Automatic IP address assignment. DHCP server provides the
product with an IP address. Generally requires no user
intervention for product to obtain IP address from a DHCP server.

BOOTP (bootstrap protocol)

For Automatic IP address assignment. BOOTP server provides the
product with an IP address. Requires administrator to input the
product MAC hardware address in the BOOTP server HOSTS file in
order for the product to obtain an IP address from that server.

Auto IP

For Automatic IP address assignment. If neither a DHCP server nor
a BOOTP server is present, this service allows the product to
generate a unique IP address.
With manual IP addressing, you can manually provide an IP
address, subnet mask, and gateway address.

Chapter 5 Connectivity

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Configure the product on the network
To configure network parameters on the product, use the product control panel, or the embedded Web
server. For Windows operating systems, use the HP ToolboxFX software. For Mac OS X, use the Utility
button.

Set up the product on the network
HP recommends that you use the HP software installer on the product CD-ROM to set up printer drivers for
networks.
NOTE: For Windows operating systems, you must connect the product to the network prior to starting the
software installation.
This product supports a 10/100 Base-T network connection. Plug the network cable into the product and
your network connection.

View settings
Network summary report
The network summary report lists the current settings and properties of the product network card. To print
the network summary report from the product, complete the following steps.
1.

On the control panel, press the OK button.

Use the arrow buttons to select the Reports menu, and then press the OK button.

Use the arrow buttons to select the Network Summary option, and then press the OK button.

Configuration page
The configuration page lists the current settings and properties of the product. To print the configuration
page from the product, complete one of the following processes.
Use the control-panel buttons
▲

ENWW

At the control panel, simultaneously press and hold the back button

and the cancel button

Configure the product on the network

Use the control-panel menus
1.

On the control panel, press the OK button.

Use the arrow buttons to select the Reports menu, and then press the OK button.

Use the arrow buttons to select Configuration Report, and then press the OK button.

TCP/IP
Similar to a common language that people use to communicate with each other, TCP/IP (Transmission
Control Protocol/Internet Protocol) is a suite of protocols designed to define the way computers and other
devices communicate with each other over a network.

IP address
Every device on an IP network requires a unique IP address. This address can be manually set by the user or
can be obtained automatically, depending on the available network services.
An IPv4 address contains four bytes of information, divided into sections that each contain one byte. The IP
address has the following format:
xxx.xxx.xxx.xxx
NOTE: When assigning IP addresses, always consult the IP address administrator. Setting the wrong
address can disable other equipment operating on the network or interfere with communications.

Configure IP parameters
IP configuration parameters can be configured manually, or they can be automatically downloaded by using
DHCP or BOOTP each time the product is turned on.
When turned on, a new product that is unable to retrieve a valid IP address from the network automatically
assigns itself a default IP address. On a small private network, a unique IP address in the range of
169.254.1.0 to 169.254.254.255 is assigned. The IP address for the product is listed on the product
configuration page and the network report. See Control-panel menus on page 9.
Dynamic Host Configuration Protocol (DHCP)
DHCP allows a group of devices to use a set of IP addresses that are maintained by a DHCP server. The
product sends a request to the server, and if an IP address is available, the server assigns it to that product.
BOOTP
BOOTP is a bootstrap protocol used to download configuration parameters and host information from a
network server.
The product broadcasts a boot request packet that contains the product hardware address. The server
answers with a boot reply packet that contains the information that the product needs for configuration.

Subnets
When an IP network address for a particular network class is assigned to an organization, no provision is
made for more than one network being present at that location. Local network administrators use subnets to
partition a network into several different subnetworks. Splitting a network into subnets can result in better
performance and improved use of limited network address space.

Chapter 5 Connectivity

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Subnet mask
The subnet mask is a mechanism used to divide a single IP network into several different subnetworks. For a
given network class, a portion of an IP address that would normally be used to identify a node is used,
instead, to identify a subnetwork. A subnet mask is applied to each IP address to specify the portion used for
subnetworks, and the portion used to identify the node.

Gateways
Gateways (routers) are used to connect networks together. Gateways are devices that act as translators
between systems that do not use the same communication protocols, data formatting, structures,
languages, or architectures. Gateways repackage the data packets and change the syntax to match that of
the destination system. When networks are divided into subnets, gateways are required to connect one
subnet to another.
Default gateway
The default gateway is the IP address of the gateway or router that moves packets between networks.
If multiple gateways or routers exist, then the default gateway is typically the address of the first, or nearest,
gateway or router. If no gateways or routers exist, then the default gateway will typically assume the IP
address of the network node (such as the workstation or product).

IP address
You can configure the IP address manually or automatically via DHCP, BootP, or Auto IP.
NOTE: When assigning IP addresses, always consult the IP address administrator. Setting the wrong
address can disable other equipment operating on the network or interfere with communications.

Manual configuration
1.

On the control panel, press the OK button.

Use the arrow buttons to select the Network Configuration menu, and then press the OK button.

Use the arrow buttons to select the TCP/IP Configuration menu, and then press the OK button.

Use the arrow buttons to select the Manual option, and then press the OK button.

Press the right arrow button to increase the value for the first section of the IP address. Press the left
arrow button to decrease the value. When the value is correct, press the OK button. Repeat this
process for the other three sections of the IP address.

If the address is correct, use the arrow buttons to select the Yes option, and then press the OK button.
Select a subnet mask and repeat step 5 for the default gateway settings.
-orIf the IP address is incorrect, use the arrow buttons to select the No option, and then press the OK
button. Repeat step 5 to establish the correct IP address, and then select a subnet mask and repeat step
5 for the default gateway settings.

Automatic configuration
NOTE:

ENWW

The Automatic option is the default Network Configuration TCP/IP Configuration setting.

Configure the product on the network

On the control panel, press the OK button.

Use the arrow buttons to select the Network Configuration menu, and then press the OK button.

Use the arrow buttons to select the TCP/IP Configuration menu, and then press the OK button.

Use the arrow buttons to select the Automatic option, and then press the OK button.
It might take several minutes before the automatic IP address is ready for use.

NOTE: To disable or enable specific automatic IP modes (such as BOOTP, DHCP, or AutoIP), use the
embedded Web server or HP ToolboxFX.

Show or hide the IP address on the control panel
NOTE:

When the Show IP address setting is On, the IP address appears on the control-panel display.

On the control panel, press the OK button.

Use the arrow buttons to select the Network Configuration menu, and then press the OK button.

Use the arrow buttons to select the Show IP address menu, and then press the OK button.

Use the arrow buttons to select the Yes or No option, and then press the OK button.

Set automatic crossover
1.

On the control panel, press the OK button.

Use the arrow buttons to select the Network Configuration menu, and then press the OK button.

Use the arrow buttons to select the Auto Crossover menu, and then press the OK button.

Use the arrow buttons to select the On or Off option, and then press the OK button.

Set network services
1.

On the control panel, press the OK button.

Use the arrow buttons to select the Network Configuration menu, and then press the OK button.

Use the arrow buttons to select the Network Services menu, and then press the OK button.

Use the arrow buttons to select the IPv4 or IPv6 menu, and then press the OK button.

Use the arrow buttons to select the On or Off option, and then press the OK button.
Selecting the Off option disables the product IPv4/IPv6 networking.

Set the link speed

On the control panel, press the OK button.

Use the arrow buttons to select the Network Configuration menu, and then press the OK button.

Use the arrow buttons to select the Link Speed menu, and then press the OK button.

Use the arrow buttons to select one of the link speed options, and then press the OK button.

Chapter 5 Connectivity

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Restore defaults (network settings)

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On the control panel, press the OK button.

Use the arrow buttons to select the Network Configuration menu, and then press the OK button.

Use the arrow buttons to select the Restore Defaults menu, and then press the OK button.

Press the OK button to restore the default network settings. Press the cancel button
without restoring the default network settings.

to exit the menu

Configure the product on the network

Chapter 5 Connectivity

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Paper and print media

●

Understand paper and print media use

●

Supported paper and print media sizes

●

Supported paper types and tray capacity

●

Supported paper sizes for duplex printing

●

Special paper or print media guidelines

●

Load trays

Understand paper and print media use
This product supports a variety of paper and other print media in accordance with the guidelines in this user
guide. Paper or print media that does not meet these guidelines might cause the following problems:
●

Poor print quality

●

Increased jams

●

Premature wear on the product, requiring repair

For best results, use only HP-brand paper and print media designed for laser printers or multiuse. Do not use
paper or print media made for inkjet printers. HP Company cannot recommend the use of other brands of
media because HP cannot control their quality.
It is possible for paper to meet all of the guidelines in this user guide and still not produce satisfactory
results. This might be the result of improper handling, unacceptable temperature and/or humidity levels, or
other variables over which HP has no control.
CAUTION: Using paper or print media that does not meet HP's specifications might cause problems for the
product, requiring repair. This repair is not covered by the HP warranty or service agreements.

Chapter 6 Paper and print media

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Supported paper and print media sizes
This product supports a number of paper sizes, and it adapts to various media.
NOTE: To obtain best print results, select the appropriate paper size and type in your print driver before
printing.
Table 6-1 Supported paper and print media sizes
Size

Dimensions

Letter

216 x 279 mm (8.5 x 11 in)

Legal

216 x 356 mm (8.5 x 14 in)

210 x 297 mm (8.27 x 11.69 in)

Executive

184 x 267 mm (7.25 x 10.5 in)

297 x 420 mm (11.69 x 16.54 in)

148 x 210 mm (5.83 x 8.27 in)

105 x 148 mm (4.13 x 5.83 in)

B4 (JIS)

257 x 364 mm (10.12 x 14.33 in)

B5 (JIS)

182 x 257 mm (7.17 x 10.12 in)

270 x 390 mm (10.6 x 15.4 in)

Tray 1

Tray 2

Optional Tray 3

260 x 368 mm (10.2 x 14.5 in)
273 x 394 mm (10.75 x 15.5 in)
16k

184 x 260 mm (7.24 x 10.23 in)
195 x 270 mm (7.68 x 10.62 in)
197 x 273 mm (7.75 x 10.75 in)

8.5 x 13 (Folio)

216 x 330 mm (8.5 x 13 in)

Index card

76 x 127 mm (3 x 5 in)1
107 x 152 mm (4 x 6 in)
127 x 203 mm (5 x 8 in)

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10 x 15 cm

100 x 150 mm (3.9 x 5.9 in)

11 x 17
(Tabloid)

279 x 432 mm (11 x 17 in)

12 x 18 (Arch B)

305 x 457 mm (12 x 18 in)

RA3

305 x 430 mm (12 x 16.9 in)

SRA3

320 x 450 mm (12.6 x 17.7 in)

Supported paper and print media sizes

Table 6-1 Supported paper and print media sizes (continued)
Size

Dimensions

Custom

Minimum: 76 x 127 mm (3 x 5 in)

Tray 1

Tray 2

Optional Tray 3

Maximum: 320 x 470 mm (12.6 x 18.5 in)
Minimum: 148 x 182 mm (5.8 x 7.1 in)
Maximum: 297 x 432 mm (11.7 x 17 in)
Minimum: 210 x 148 mm (8.3 x 5.8 in)
Maximum: 297 x 432 mm (11.7 x 17 in)
1

This size is not listed in the printer driver or product firmware, but is supported as a custom size.

Table 6-2 Supported envelopes and postcards

Size

Dimensions

Envelope #10

105 x 241 mm (4.13 x 9.49 in)

Envelope DL

110 x 220 mm (4.33 x 8.66 in)

Envelope C5

162 x 229 mm (6.93 x 9.84 in)

Envelope B5

176 x 250 mm (6.7 x 9.8 in)

Envelope Monarch

98 x 191 mm (3.9 x 7.5 in)

Postcard

100 x 148 mm (3.94 x 5.83 in)

Double postcard

148 x 200 mm (5.83 x 7.87 in)

Chapter 6 Paper and print media

Tray 1

Tray 2

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Supported paper types and tray capacity
Media type

Dimensions1

Weight

Capacity2

Paper orientation

Paper, including the
following types:

Tray 1 minimum:
76 x 127 mm (3 x 5 in)

60 to 105 g/m2
(16 to 28 lb)

Tray 1: up to 100 sheets

Tray 1: Side to be printed
on face-down, with the top
edge at the back of the tray

●

Plain

●

Letterhead

●

Color

●

Preprinted

●

Prepunched

●

Recycled

Heavy paper

Tray 1 maximum:
320 x 470 mm
(12.6 x 18.5 in)

Tray 3: up to 500 sheets of
75 g/m2 (20 lb bond)

Tray 2 minimum: 148 x
182 mm (5.8 x 7.1 in)

Tray 2 or Tray 3 maximum:
297 x 432 mm (11.7 x
17 in)
Same as for paper

Tray 1: Up to 220 g/m2
(58 lb)

Same as for paper

Tray 1: Up to 220 g/m2
(58 lb)
Trays 2 and 3: Up to 120 g/
m2 (32 lb)

Glossy paper

Trays 2 and 3: Side to be
printed on face-up, with
the top edge at the back of
the tray

Tray 3 minimum: 210 x
148 mm (8.3 x 5.8 in)

Trays 2 and 3: Up to 120 g/
m2 (32 lb)

Cover paper

Tray 2: up to 250 sheets of
75 g/m2 (20 lb bond)

Same as for paper

Photo paper

Tray 1: Up to 220 g/m2
(58 lb)
Trays 2 and 3: Up to 160 g/
m2 (43 lb)

Tray 1: up to 10 mm (0.4 in)
Tray 2: up to 25 mm
(0.98 in) stack height
Tray 3: up to 51 mm (2 in)
stack height
Tray 1: up to 10 mm (0.4 in)
Tray 2: up to 25 mm
(0.98 in) stack height
Tray 3: up to 51 mm (2 in)
stack height
Tray 1: up to 10 mm (0.4 in)
Tray 2: up to 25 mm
(0.98 in) stack height
Tray 3: up to 51 mm (2 in)
stack height

Tray 1: Side to be printed
on face-down, with the top
edge at the back of the tray
Trays 2 and 3: Side to be
printed on face-up, with
the top edge at the back of
the tray
Tray 1: Side to be printed
on face-down, with the top
edge at the back of the tray
Trays 2 and 3: Side to be
printed on face-up, with
the top edge at the back of
the tray
Tray 1: Side to be printed
on face-down, with the top
edge at the back of the tray
Trays 2 and 3: Side to be
printed on face-up, with
the top edge at the back of
the tray

Transparencies

A4 or Letter

Thickness: 0.12 to 0.13 mm
(4.7 to 5.1 mils)

Tray 1: up to 10 mm (0.4 in)

Side to be printed on facedown, with the top edge at
the back of the tray

Labels3

A4 or Letter

Thickness: up to 0.23 mm
(9 mils)

Tray 1: up to 10 mm (0.4 in)

Side to be printed on facedown, with the top edge at
the back of the tray

Envelopes

●

COM 10

Up to 90 g/m2 (24 lb)

Tray 1: up to 10 envelopes

●

Monarch

Side to be printed on facedown, with the stamp-end
at the back of the tray

●

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Supported paper types and tray capacity

Media type

Dimensions1

Postcards or index cards

100 x 148 mm (3.9 x 5.8 in)

1
2
3

Weight

Capacity2

Paper orientation

Tray 1: up to 10 mm (0.4 in)

Side to be printed on facedown, with the top edge at
the back of the tray

The product supports a wide range of standard and custom sizes of print media. Check the printer driver for supported sizes.
Capacity can vary depending on media weight and thickness, and environmental conditions.
Smoothness: 100 to 250 (Sheffield)

Supported paper sizes for duplex printing
●

Minimum: 148 x 182 mm (5.8 x 7.1 in)

●

Maximum: 320 x 450 mm (12.6 x 18 in)

NOTE: For automatic duplexing, do not load paper that is heavier than 105 g/m2 (28-lb bond). Use manual
duplexing to print on heavier paper. For information about manual duplexing, see Set document finishing
options on page 52 for Windows or Print on both sides manually on page 28 for Mac.

Chapter 6 Paper and print media

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Special paper or print media guidelines
This product supports printing on special media. Use the following guidelines to obtain satisfactory results.
When using special paper or print media, be sure to set the type and size in the printer driver to obtain the
best results.
CAUTION: HP LaserJet products use fusers to bond dry toner particles to the paper in very precise dots. HP
laser paper is designed to withstand this extreme heat. Using inkjet paper could damage the product.
Media type

Envelopes

●

Store envelopes flat.

●

Use envelopes where the seam
extends all the way to the corner of
the envelope.

Do not use envelopes that are
wrinkled, nicked, stuck together, or
otherwise damaged.

●

Do not use envelopes that have
clasps, snaps, windows, or coated
linings.

●

Do not use self-stick adhesives or
other synthetic materials.

●

Labels

Use peel-off adhesive strips that are
approved for use in laser printers.

●

Use only labels that have no exposed
backing between them.

●

Do not use labels that have wrinkles
or bubbles, or are damaged.

●

Use labels that lie flat.

●

Do not print partial sheets of labels.

●

Use only full sheets of labels.

●

Use only transparencies that are
approved for use in laser printers.

●

Do not use transparent print media
not approved for laser printers.

●

Place transparencies on a flat surface
after removing them from the
product.

Letterhead or preprinted forms

●

Use only letterhead or forms
approved for use in laser printers.

●

Do not use raised or metallic
letterhead.

Heavy paper

●

Use only heavy paper that is
approved for use in laser printers and
meets the weight specifications for
this product.

●

Do not use paper that is heavier than
the recommended media
specification for this product unless it
is HP paper that has been approved
for use in this product.

Glossy or coated paper

●

Use only glossy or coated paper that
is approved for use in laser printers.

●

Do not use glossy or coated paper
designed for use in inkjet products.

Transparencies

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Do not

Special paper or print media guidelines

Load trays
Load Tray 1

Open Tray 1.

If loading long sheets of media, pull out the extension tray.

Chapter 6 Paper and print media

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Extend the paper guides fully (callout 1) and then load the media stack into Tray 1 (callout 2). Adjust the
paper guides to the size of the paper.

NOTE: Place the media into Tray 1 with the side to be printed on face-down and either the top (rotated
media) or right edge toward the product.
Load Tray 2 or 3

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Pull the tray out of the product.

Slide open the paper length and width guides.

Load trays

Place the paper face-up in the tray and make sure that it is flat at all four corners. Slide the paper length
and width guides so that they are against the stack of paper.

NOTE: The following sizes should not be rotated: letter, A4, Executive, and B5 (JIS). Load those media
types so that the long edge is against the right side of the tray.

Push down on the paper to make sure that the paper stack is below the paper limit tabs on the side of
the tray.

Slide the tray into the product.

Chapter 6 Paper and print media

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Print tasks

●

Cancel a print job

●

Use features in the Windows printer driver

Cancel a print job
You can stop a print request by using the product control panel or using your software program. For
instructions on how to stop a print request from a computer on a network, see the online Help for the specific
network software.
NOTE:

It can take some time for all printing to clear after you have canceled a print job.

Cancel the current print job at the product control panel
Press the cancel button
NOTE:

on the control panel.

If the print job has proceeded too far, you might not have the option to cancel it.

Cancel the current print job from the software program
A dialog box might appear briefly on the screen, giving you the option to cancel the print job.
If several requests have been sent to the product through your software, they might be waiting in a print
queue (for example, in Windows Print Manager). See the software documentation for specific instructions
about canceling a print request from the computer.
If a print job is waiting in a print queue (computer memory) or print spooler (Windows 2000, XP, or Vista),
delete the print job there.
For Windows 2000, Windows XP, or Windows Vista, click Start and then click Printers and Faxes; or click
Start, click Control Panel, and then click Printers and Faxes. Double-click the printer icon to open the print
spooler. Select the print job that you want to cancel, and then click Cancel or Delete under the Document
menu. If the print job is not canceled, you might need to shut down and restart the computer.

Chapter 7 Print tasks

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Use features in the Windows printer driver
Open the printer driver
How do I

Steps to perform

Open the printer driver

On the File menu in the software program, click Print. Select the
printer, and then click Properties or Preferences.

Get help for any printing option

Click the ? symbol in the upper-right corner of the printer driver,
and then click any item in the printer driver. A pop-up message
displays that provides information about the item. Or, click Help
to open the online Help.

Use printing shortcuts
To perform the following tasks, open the printer driver and click the Printing Shortcuts tab.
NOTE:

In previous HP printer drivers, this feature was called Quick Sets.

How do I

Steps to perform

Use a printing shortcut

Select one of the shortcuts, and then click OK to print the job with
the predefined settings.

Create a custom printing shortcut

a) Select an existing shortcut as a base. b) Select the print options
for the new shortcut. c) Click Save As, type a name for the
shortcut, and click OK.

Set paper and quality options
To perform the following tasks, open the printer driver and click the Paper/Quality tab.
How do I

Steps to perform

Select a page size

Select a size from the Paper size drop-down list.

Select a custom page size

a) Click Custom. The Custom Paper Size dialog box opens. b) Type
a name for the custom size, specify the dimensions, and click OK.

Select a paper source

Select a tray from the Paper source drop-down list.

Select a paper type

Select a type from the Paper type drop-down list.

Print covers on different paper

a) In the Special pages area, click Covers or Print pages on
different paper, and then click Settings. b) Select an option to
print a blank or preprinted front cover, back cover, or both. Or,
select an option to print the first or last page on different paper.
c) Select options from the Paper source and Paper type dropdown lists, and then click Add. d) Click OK.

Print the first or last page on different paper

Set document effects
To perform the following tasks, open the printer driver and click the Effects tab.

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Use features in the Windows printer driver

How do I

Steps to perform

Scale a page to fit on a selected paper size

Click Print document on, and then select a size from the dropdown list.

Scale a page to be a percent of the actual size

Click % of actual size, and then type the percent or adjust the
slider bar.

Print a watermark

a) Select a watermark from the Watermarks drop-down list. b) To
print the watermark on the first page only, click First page only.
Otherwise, the watermark is printed on each page.

Add or edit watermarks

a) In the Watermarks area, click Edit. The Watermark Details
dialog box opens. b) Specify the settings for the watermark, and
then click OK.

NOTE: The printer driver must be installed on your computer
rather than a server for this to work.

Set document finishing options
To perform the following tasks, open the printer driver and click the Finishing tab.
How do I

Steps to perform

Print on both sides (Duplex)

Click Print on both sides. If you will bind the document along the
top edge, click Flip pages up.
To manually duplex a job, click Print on both sides (manually). If
you will bind the document along the top edge, click Flip pages
up. The product will print the even-numbered pages first, and
then an onscreen alert will display on the computer. Follow the
onscreen instructions to reload the media in Tray 1, and then
press the OK button to continue the print job.

Print a booklet

a) Click Print on both sides. b) In the Booklet layout drop-down
list, click Left binding or Right binding. The Pages per sheet
option automatically changes to 2 pages per sheet.

Print multiple pages per sheet

a) Select the number of pages per sheet from the Pages per
sheet drop-down list. b) Select the correct options for Print page
borders, Page order, and Orientation.

Select page orientation

a) In the Orientation area, click Portrait or Landscape. b) To print
the page image upside down, click Rotate by 180 degrees.

Obtain support and product-status information
To perform the following tasks, open the printer driver and click the Services tab.
How do I

Steps to perform

Obtain support information for the product and order supplies
online

In the Internet Services drop-down list, select a support option,
and click Go!

Set advanced printing options
To perform the following tasks, open the printer driver and click the Advanced tab.

Chapter 7 Print tasks

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How do I

Steps to perform

Select advanced printing options

In any of the sections, click a current setting to activate a dropdown list so you can change the setting.

Change the number of copies that are printed

Open the Paper/Output section, and then enter the number of
copies to print. If you select 2 or more copies, you can select the
option to collate the pages.

NOTE: If the software program that you are using does not
provide a way to print a particular number of copies, you can
change the number of copies in the driver.
Changing this setting affects the number of copies for all print
jobs. After your job has printed, restore this setting to the original
value.

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Print colored text as black rather than as shades of gray

a) Open the Document Options section, and then open the
Printer Features section. b) In the Print All Text as Black dropdown list, select Enabled.

Load letterhead or preprinted paper the same way for every job,
whether printing on one or both sides of the page

a) Open the Document Options section, and then open the
Printer Features section. b) In the Alternative Letterhead Mode
drop-down list, select On. c) At the product, load the paper the
same way you would for printing on both sides.

Change the order in which pages are printed

a) Open the Document Options section, and then open the
Layout Options section. b) In the Page Order drop-down list,
select Front to Back to print the pages in the same order as they
are in the document, or select Back to Front to print the pages in
the reverse order.

Use features in the Windows printer driver

Chapter 7 Print tasks

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Color for Windows

●

Manage color

●

Match colors

●

Advanced color use

Manage color
Manage color by changing the settings on the Color tab in the printer driver.

Automatic
Setting color options to Automatic typically produces the best possible print quality for color documents.
The Automatic color adjustment option optimizes the neutral-gray color treatment, halftones, and edge
enhancements for each element in a document. For more information, see your printer driver online Help.
NOTE:

Automatic is the default setting and is recommended for printing all color documents.

Print in Grayscale
Select the Print in Grayscale option from the printer driver to print a color document in black and white. This
option is useful for printing color documents that will be photocopied or faxed.
When Print in Grayscale is selected, the product uses the monochrome mode, which reduces use of the color
cartridges.

Manual color adjustment
Use the Manual color adjustment option to adjust the neutral-gray color treatment, halftones, and edge
enhancements for text, graphics, and photographs. To gain access to the manual color options, from the
Color tab, select Manual, and then select Settings.

Manual color options
Use manual color options to adjust the Neutral Grays, Halftone, and Edge Control options for text, graphics,
and photographs.
Table 8-1 Manual color options
Setting description

Setting options

Neutral Grays

●

The Neutral Grays setting determines the method for
creating gray colors used in text, graphics, and
photographs.

Black Only generates neutral colors (grays and black) by using only
black toner. This guarantees neutral colors without a color cast. This
setting is best for documents and grayscale viewgraphs.

●

4-Color generates neutral colors (grays and black) by combining all
four toner colors. This method produces smoother gradients and
transitions to other colors, and it produces the darkest black.

Edge Control

●

Maximum is the most aggressive trapping setting. Adaptive
halftoning is on.

●

Normal sets trapping at a medium level. Adaptive halftoning is on.

●

Light sets trapping at a minimal level, Adaptive halftoning is on.

●

Off turns off both trapping and adaptive halftoning.

The Edge Control setting determines how edges are
rendered. Edge control has two components: adaptive
halftoning and trapping. Adaptive halftoning increases
edge sharpness. Trapping reduces the effect of colorplane misregistration by overlapping the edges of
adjacent objects slightly.

Color themes
Use color themes to adjust the RGB Color options for the entire page.

Chapter 8 Color for Windows

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Setting description

Setting options

RGB Color

●

Default (sRGB) instructs the product to interpret RGB color as sRGB.
The sRGB standard is the accepted standard of Microsoft and the
World Wide Web Consortium (www.w3.org).

●

Vivid (sRGB) instructs the product to increase the color saturation in
the midtones. Less colorful objects are rendered more colorfully. This
setting is recommended for printing business graphics.

●

Photo (sRGB) interprets RGB color as if it were printed as a
photograph using a digital mini-lab. It renders deeper, more
saturated colors differently than Default (sRGB) mode. Use this
setting for printing photos.

●

Photo (Adobe RGB 1998) is for digital photos that use the Adobe RGB
color space rather than sRGB. When printing from a professional
software program that uses Adobe RGB, it is important to turn off the
color management in the software program and allow the product to
manage the color space.

●

None sets the product to print RGB data in raw device mode. To
render photographs correctly when this option is selected, you must
manage color in the program in which you are working or in the
operating system.

Manage color

Match colors
For most users, the best method for matching colors is to print sRGB colors.
The process of matching printer output color to your computer screen is complex, because printers and
computer monitors use different methods of producing color. Monitors display colors by using light pixels
that use an RGB (red, green, blue) color process, but printers print colors by using a CMYK (cyan, magenta,
yellow, and black) process.
Several factors can influence your ability to match printed colors to those on your monitor:
●

Print media

●

Printer colorants (inks or toners, for example)

●

Printing process (inkjet, press, or laser technology, for example)

●

Overhead lighting

●

Personal differences in perception of color

●

Software programs

●

Printer drivers

●

Computer operating systems

●

Monitors

●

Video cards and drivers

●

Operating environment (humidity, for example)

Keep these factors in mind when colors on your screen do not perfectly match your printed colors.

Match colors using the Microsoft Office Basic Colors palette
You can use HP ToolboxFX to print a palette of the Microsoft Office Basic Colors. Use this palette to select the
colors that you want to use in printed documents. It shows the actual colors that print when you select these
basic colors in a Microsoft Office program.
1.

In HP ToolboxFX, select the Help folder.

In the Color Printing Tools section, select Print Basic Colors.

Adjust color in your document to match the color selection on the printed color palette.

Match colors using the HP Basic Color Match tool
The HP Basic Color Match tool allows you to adjust spot color in your printed output. For example, you can
match the color of your company logo on your printed output. You can save and use the new color schemes
for specific documents or all printed documents, or you can create multiple color schemes that you can
choose from later.
This software tool is available to all users of this product. Before you can use the tool, you must download it
from the Web through HP ToolboxFX or the software CD that came with your product.

Chapter 8 Color for Windows

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Use the following procedure to download the HP Basic Color Match tool through the software CD.
1.

Insert the CD into your CD-ROM drive. The CD autoruns.

Select Install more software.

Select HP Basic Color Match. The tool downloads and installs itself. A desktop icon is also created.

Use the following procedure to download the HP Basic Color Match tool through HP ToolboxFX.
1.

Open HP ToolboxFX.

Select the Help folder.

In the Color Printing Tools section, select Basic Color Match. The tool downloads and installs itself. A
desktop icon is also created.

After the HP Basic Color Match tool is downloaded and installed, it can be run from the desktop icon or from
HP ToolboxFX (click the Help folder, and then Color Printing Tools, and then Basic Color Match). The tool
guides you through selecting colors. All color matches selected are saved as a color theme and can be
accessed in the future.

Match colors using View Custom Colors
You can use HP ToolboxFX to print a palette of custom colors. In the Toolbox Color Printing Tools section,
click View Custom Colors. Tab to the color page desired and print the current page. In your document, type
the red, green, and blue values in the software's custom color menu to change them to match the color on
the palette.

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Match colors

Advanced color use
The product provides automatic color features that generate excellent color results. Carefully designed and
tested color tables provide smooth, accurate color rendition of all printable colors.
The product also provides sophisticated tools for the experienced professional.

HP ColorSphere toner
HP designs the print system (printer, print cartridges, toner, and paper) to work together to optimize print
quality, product reliability, and user productivity. Original HP print cartridges contain HP ColorSphere toner
that is specifically matched to your printer so that it will produce a wide range of brilliant colors. This helps
you create professional looking documents that contain sharp, clear text and graphics and realistic printed
photos.
HP ColorSphere toner produces print-quality consistency and intensity you can depend on across a wide
range of papers That means you can produce documents that help you make the right impression. Plus,
HP professional-quality everyday and specialty papers (including a wide variety of HP media types and
weights) are designed for the way you work.

HP ImageREt 3600
ImageREt 3600 provides color laser-class equivalent to a 3600 dots-per-inch (dpi) press through a multilevel printing process. This process precisely controls color by combining up to four colors within a single dot
and by varying the amount of toner in a given area. ImageREt 3600 has been improved for this product. The
improvements offer trapping technologies, greater control over dot placement, and more precise control of
toner quality in a dot. These new technologies, coupled with HP's multi-level printing process, result in a 600
x 600 dpi printer that provides 3600-dpi color laser-class quality with millions of smooth colors.

Media selection
For the best color and image quality, select the appropriate media type from the software printer menu or
from the printer driver.

Color options
Color options automatically provide optimal color output. These options use object tagging, which provides
optimal color and halftone settings for different objects (text, graphics, and photos) on a page. The printer
driver determines which objects appear on a page and uses halftone and color settings that provide the best
print quality for each object.
In the Windows environment, the Automatic and Manual color options are on the Color tab in the printer
driver.

Standard red-green-blue (sRGB)
Standard red-green-blue (sRGB) is a worldwide color standard that HP and Microsoft developed as a common
color language for monitors, input devices (scanners and digital cameras), and output devices (printers and
plotters). It is the default color space used for HP products, Microsoft operating systems, the World Wide
Web, and most office software. The sRGB standard represents the typical Windows monitor and is the
convergence standard for high-definition television.
NOTE: Factors such as the type of monitor you use and the room lighting can affect the appearance of
colors on your screen. For more information, see Match colors on page 58.

Chapter 8 Color for Windows

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The latest versions of Adobe PhotoShop®, CorelDRAW®, Microsoft Office, and many other programs use sRGB
to communicate color. Because it is the default color space in Microsoft operating systems, sRGB has been
adopted broadly. When programs and devices use sRGB to exchange color information, typical users
experience greatly improved color matching.
The sRGB standard improves your ability to match colors between the product, the computer monitor, and
other input devices automatically, and eliminates the need to become a color expert.

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Advanced color use

Chapter 8 Color for Windows

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Manage and maintain

●

Information pages

●

HP ToolboxFX

●

Embedded Web server

●

Manage supplies

●

Change print cartridges

●

Memory and font DIMMs

●

Clean the product

●

Firmware updates

Information pages
Use the control panel to print information pages that give details about the product and its current settings.
1.

Press the OK button to open the menus.

Use the arrow buttons to select the Reports menu, and then press the OK button.

Use the arrow buttons to navigate through the reports, and then press the OK button to print a report.

Press the cancel button

to exit the menus.

The following information pages are available:

●

Demo Page

●

Menu Structure

●

Configuration Report

●

Supplies Status

●

Network Summary

●

Usage Page

●

PCL Font List

●

PS Font List

●

PCL6 Font List

●

Color Usage Log

●

Service Page

●

Diagnostics Page

Chapter 9 Manage and maintain

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HP ToolboxFX
Open HP ToolboxFX
Open HP ToolboxFX in one of these ways:
).

●

In the Windows system tray, double-click the HP ToolboxFX icon (

●

On the Windows Start menu, click Programs (or All Programs in Windows XP and Vista), click HP, click
HP Color LaserJet CP5225 Series, and then click HP ToolboxFX.

HP ToolboxFX contains the following folders:

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●

Status (see Status on page 66)

●

Alerts (see Alerts on page 67)

●

Product information (see Product information on page 67)

●

Help (see Help on page 68)

●

System Settings (see System Settings on page 69)

●

Print Settings (see Print Settings on page 72)

●

Network Settings (network models only) (see Network Settings on page 72)

HP ToolboxFX

Status
The Status folder contains links to the following main pages:
●

Device status. This page indicates product conditions such as a jam or an empty tray. After you correct
a problem, click Refresh status to update the product status.

●

Supplies status. View details such as the approximate percent of toner remaining in the print cartridge
and the approximate number of pages that have been printed with the current print cartridge. This page
also has links for ordering supplies and for finding recycling information.

●

Device configuration. View a detailed description of the current product configuration, including the
amount of memory installed and whether optional trays are installed.

●

Network summary. View a detailed description of the current network configuration, including the IP
address and network status.

●

Reports. Print the configuration page and other information pages, such as the supplies status page.
See Information pages on page 64.

●

Color usage job log. View color usage information for recently printed documents.

●

Event log. View a history of product events. The most recent event is listed first.

Event log
The event log is a table that contains codes corresponding to error messages that have appeared on the
product control-panel display, a brief description of each error, and the number of pages that printed when
each error occurred. For more information about error messages, see Interpret control-panel and statusalert messages on page 91.

Chapter 9 Manage and maintain

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Alerts
The Alerts folder contains links to the following main pages:
●

Set up Status Alerts. Set up the product to send you pop-up alerts for certain events, such as low levels
of cartridge life.

●

Set up E-mail Alerts. Set up the product to send you e-mail alerts for certain events, such as low levels
of cartridge life.

Set up Status Alerts
Use this to set up the product so that it sends alerts to your computer when jams, low levels of cartridge life
in HP print cartridges, a non-HP print cartridge in use, empty input trays, and specific error messages occur.
Select to receive a pop-up, a system tray icon, a desktop alert, or any combination of these. The pop-up and
desktop alerts only appear when the product is printing from the computer on which you set up the alerts.
Desktop alerts are only visible momentarily, and disappear automatically.
Change the Cartridge low threshold setting, which sets the toner level that causes a low toner alert, on the
System setup page.
NOTE:

You must click Apply before your changes take effect.

Set up E-mail Alerts
Use this to configure up to two e-mail addresses to receive alerts when certain events occur. You can specify
different events for each e-mail address. Use the information for the e-mail server that will send out the email alert messages for the product.
NOTE: You can only configure e-mail alerts to be sent from a server that does not require user
authentication. If your e-mail server requires you to log in with a username and password, you cannot enable
e-mail alerts.
NOTE:

You must click Apply before your changes take effect.

Product information
The Product information folder contains links to the following page:
●

Demonstration Pages. Print pages that show the color print quality potential and overall print
characteristics of the product.

Set password
Use HP ToolboxFX or the embedded Web server to set a system password.
1.

In the embedded Web server, click the System tab.
In HP ToolboxFX, click the Device Settings tab.

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Click Product Security.

In the Password box, type the password that you want to set, and then in the Confirm password box,
type the same password again to confirm your choice.

Click Apply to save the password.

HP ToolboxFX

NOTE: If a password has already been set, you are prompted for it. Type the password, and then click
Apply.

Help
The Help folder contains links to the following main pages:

●

Troubleshooting. View troubleshooting help topics, print troubleshooting pages, clean the product, and
open Microsoft Office Basic Colors. For more information about Microsoft Office Basic Colors, see Match
colors on page 58.

●

Paper and Print Media. Print information about how to obtain optimal results from your product using
various types of paper and print media.

●

Color Printing Tools. Open Microsoft Office Basic Colors or the full palette of color with associated RGB
values. For more information about Microsoft Office Basic Colors, see Match colors on page 58. Use the
HP Basic Color Match to adjust spot colors in your printed output.

●

Animated Demonstrations. View animations that demonstrate how to perform common tasks on your
product, such as how to get the best print quality, how to remove paper jams, and how to replace a print
cartridge.

●

User Guide. View information about the product usage, warranty, specifications, and support. The User
Guide is available in both HTML and PDF format.

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System Settings
The System Settings folder contains links to the following main pages:
●

Device Information. View information such as the product description and a contact person.

●

Paper Setup. Configure trays or change the product paper-handling settings, such as default paper size
and default paper type.

●

Print Quality. Change the print-quality settings.

●

Print Density. Change the print-density settings, such as contrast, highlights, midtones, and shadows.

●

Paper Types. Change the mode settings for each media type, such as letterhead, prepunched, or glossy
paper.

●

Extended Print Modes. Change the product fuser mode settings to enhance print quality.

●

System Setup. Change the system settings, such as jam recovery and auto-continue. Change the low
cartridge setting, which sets the toner level that causes a low toner alert.

●

Save/Restore Settings. Save the current settings for the product to a file on your computer. Use this
file to load the same settings onto another product or to restore these settings to this product at a later
time.

●

Product Security. Set a password to protect the product settings. Once a password is set, users will be
prompted to enter the password before being allowed to change product settings. Setting the password
on this page also sets the embedded Web server password.

Device Information
This page stores data about the product for future reference. The information that you type in the fields on
this page appears on the configuration page. You can type any character in each of these fields.
NOTE:

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You must click Apply before your changes take effect.

HP ToolboxFX

Paper Setup
Use these options to configure your default settings. These are the same options that are available on the
control-panel menus on the control panel. For more information, see Control-panel menus on page 9.
The following options are available for handling print jobs when the product is out of media:
●

Select Wait for paper to be loaded.

●

Select Wait forever from the Paper out action drop-down list to wait indefinitely.

●

Select Cancel from the Paper out action drop-down list to cancel the print job.

●

Select Override from the Paper out action drop-down list to send the print job to another paper tray.

The Paper out time field specifies how long the product waits before acting on your selections. You can
specify from 0 to 3600 seconds.
NOTE:

You must click Apply before your changes take effect.

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Print Quality
Use these options to improve the appearance of your print jobs. These are the same options that are
available on the control panel menus. For more information, see Control-panel menus on page 9.
Color Calibration
●

Power On Calibration. Specify whether the product should calibrate when you turn it on.

●

Calibration Timing. Specify how frequently the product should calibrate.

●

Calibrate Now. Set the product to calibrate immediately.

NOTE:

You must click Apply before your changes take effect.

Print Density
Use these settings to make fine adjustments in the amount of each color of toner that is used for your
printed documents.
●

Contrasts. Contrast is the range of difference between light (highlight) and dark (shadow) colors. To
increase the overall range between light and dark colors, increase the Contrasts setting.

●

Highlights. Highlights are colors that are nearly white. To darken highlight colors, increase the
Highlights setting. This adjustment does not affect midtone or shadow colors.

●

Midtones. Midtones are colors that are halfway between white and solid density. To darken midtone
colors, increase the Midtones setting. This adjustment does not affect highlight or shadow colors.

●

Shadows. Shadows are colors that are nearly solid density. To darken shadow colors, increase the
Shadows setting. This adjustment does not affect highlight or midtone colors.

Paper Types
Use these options to configure print modes that correspond to the various media types. To reset all modes to
factory default settings, select Restore modes.
NOTE:

You must click Apply before your changes take effect.

Extended Print Modes
Use these options to configure the product extended fuser modes to enhance print quality.

System Setup
Use these system settings to configure miscellaneous print settings. These settings are not available on the
control panel.
NOTE:

You must click Apply before your changes take effect.

Save/Restore Settings
Save the current settings for the product to a file on your computer. Use this file to load the same settings
onto another product or to restore these settings to this product at a later time.

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HP ToolboxFX

Product Security
Set a password to protect the product settings. After a password is set, users will be prompted to enter the
password before they can access any of the HP ToolboxFX pages that read or write data from the product.
Setting the password on this page also sets the embedded Web server password.

Print Settings
The Print Settings folder contains links to the following main pages:
●

Printing. Change the default product print settings, such as number of copies and paper orientation.

●

PCL5. Change the PCL settings.

●

PostScript. Change the PS settings.

Printing
Use these options to configure the settings for all print functions. These are the same options that are
available on the control panel. For more information, see Control-panel menus on page 9.
NOTE:

You must click Apply before your changes take effect.

PCL5
Use these options to configure the settings when you are using the PCL print personality.
NOTE:

You must click Apply before your changes take effect.

PostScript
Use this option when you are using the PostScript print personality. When the Print PostScript error option is
turned on, the PostScript error page automatically prints when PostScript errors occur.
NOTE:

You must click Apply before your changes take effect.

Network Settings
The network administrator can use this tab to control the network-related settings for the product when it is
connected to an IP-based network.

Shop for Supplies
This button, at the top of each page, links to a Web site where you can order replacement supplies. You must
have Internet access to use this feature.

Other Links
This section contains links that connect you to the Internet. You must have Internet access in order to use any
of these links. If you use a dial-up connection and did not connect when you first opened HP ToolboxFX, you
must connect before you can visit these Web sites. Connecting might require that you close HP ToolboxFX
and reopen it.

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●

Support and Troubleshooting. Connects to the support site for the product where you can search for
help with a specific problem.

●

Product Registration. Connects to the HP product registration Web site.

HP ToolboxFX

Embedded Web server
When the product is connected to the network, the embedded Web server is automatically available. The
embedded Web server can be accessed through a standard Web browser
NOTE: When the product is directly connected to a Windows computer, use HP ToolboxFX to view the
product status.
Use the embedded Web server to view product and network status and to manage printing functions from
your computer instead of from the product control panel.
●

View product control status information.

●

Set the type of paper loaded in each tray.

●

Determine the remaining life of all supplies and order new ones.

●

View and change tray configurations.

●

View and change the product settings.

●

View and change network configuration.

●

View support content that is specific to the current state of the product.

To use the embedded Web server, you must have Microsoft Internet Explorer 6 or later, Netscape Navigator 7
or later, Safari 1.2 or later, Konqueror 3.2 or later, Firefox 1.0 or later, Mozilla 1.6 or later, or Opera 7 or later.
The embedded Web server works when the product is connected to an IP-based network. The embedded Web
server does not support IPX-based or AppleTalk printer connections. You do not need Internet access to open
and use the embedded Web server.

View the HP Embedded Web Server
1.

In a supported Web browser on your computer, type the IP address for the product in the address/URL
field. (To find the IP address, print a configuration page. See Information pages on page 64.)
NOTE: After you open the URL, you can bookmark it so that you can return to it quickly in the future.
NOTE: In a Macintosh operating system, click the Utility button.

The embedded Web server has four tabs that contain settings and information about the product: the
Status tab, the System tab, the Print tab, and the Networking tab. Click the tab that you want to view.
See the following section for more information about each tab.

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Embedded Web server sections
The table below describes the basic screens of the embedded Web server.
Tab or section

Description

Status tab

●

Provides product, status, and
configuration information.

Device Status: Shows the product status and shows the approximate life remaining for
HP supplies.

●

Supplies Status: Shows the approximate life remaining for HP supplies. This page also
provides supplies part numbers.

●

Device Configuration: Shows the information found on the product configuration page.

●

Network Summary: Shows the information found on the product network summary
page.

●

Reports: Allows you to print the configuration page, supplies status page, network
summary, usage page, diagnostics page, color usage log, PCL font list, PCL 6 font list,
and PS font list that the product generates.

●

Color Usage Job Log: Shows user color print jobs on a job-by-job basis.

●

Event Log: Shows a list of all product events and errors.

●

Support button: Provides a link to the product support page. The Support button can be
password-protected; see Set password on page 67

●

Shop for Supplies button: Provides a link to a page where you can order supplies for the
product. The Shop for Supplies button can be password-protected; see Set password
on page 67

System tab

●

Provides the ability to configure the
system settings from a computer.

Device Information: Allows you to name the product and assign an asset number to it.
Enter the name for the primary contact who will receive information about the product.

●

Paper Setup: Allows you to change the paper-handling defaults for the product.

●

Print Quality: Allows you to change the print quality defaults for the product, including
calibration settings.

●

Print Density: Allows you to change the contrasts, highlights, midtones, and shadows
values for each supply.

●

Paper Types: Allows you to configure print modes that correspond to the media types
that the product accepts.

●

Extended Print Modes: Allows you to configure the product extended fuser modes to
enhance print quality.

●

System Setup: Allows you to set the Sleep Delay, Consumable User-Defined Low
percentage, and the product language.

●

Service: Allows you to start the cleaning procedure on the product.

●

Product Security: Allows you to set up a system password.

●

Support button: Provides a link to the product support page. The Support button can be
password-protected.

●

Shop for Supplies button: Provides a link to a page where you can order supplies for the
product. The Shop for Supplies button can be password-protected.

NOTE: The System tab can be password-protected; see Set password on page 67. If this
product is on a network, always consult with the printer administrator before changing
settings on this tab.

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Embedded Web server

Tab or section

Description

Print tab

●

Printing: Allows you to change the printing defaults for the product.

Provides the ability to configure
PDL-specific product settings.

●

PCL 5c: Allows you to change the PCL 5c defaults for the product.

●

PostScript: Allows you to change the PostScript defaults for the product.

●

Support button: Provides a link to the product support page. The Support button can be
password-protected.

●

Shop for Supplies button: Provides a link to a page where you can order supplies for the
product. The Shop for Supplies button can be password-protected.

NOTE: The Networking, System, and Print tabs can be password protected; see Set
password on page 67.
Networking tab
Provides the ability to change
network settings from your
computer.

Chapter 9 Manage and maintain

Network administrators can use this tab to control network-related settings for the product
when it is connected to an IP-based network.
NOTE: The Networking, System, and Print tabs can be password protected; see Set
password on page 67.

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Manage supplies
Supplies life
In June 2006, the International Organization for Standardization (ISO) published the ISO/IEC 19798 toner
cartridge yield standard for color laser printers. HP actively participated in developing this standard and
enthusiastically supports its industry-wide use. The standard addresses a broad range of important factors
that affect yield and yield measurement, including the test document, print job size, print-quality modes,
end-of-life determination, sample size and environmental conditions. A broadly adopted standard of this
rigor represents a breakthrough in giving customers yield information that can be accurately compared.
Specific cartridge yield information can be found at: h10060.www1.hp.com/pageyield/index.html.

Print-cartridge storage
Do not remove the print cartridge from its package until you are ready to use it.
CAUTION: To prevent damage to the print cartridge, do not expose it to light for more than a few minutes.

HP policy on non-HP print cartridges
HP cannot recommend the use of non-HP toner cartridges, either new or remanufactured.
NOTE: For HP printer products, the use of a non-HP toner cartridge or a refilled toner cartridge does not
affect either the warranty to the customer or any HP support contract with the customer. However, if product
failure or damage is attributable to the use of a non-HP toner cartridge or refilled toner cartridge, HP will
charge its standard time and materials charges to service the product for the particular failure or damage.

HP fraud hotline and Web site
Call the HP fraud hotline (1-877-219-3183, toll-free in North America) or go to www.hp.com/go/
anticounterfeit when you install an HP print cartridge and the control-panel message says the cartridge is
non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem.
Your print cartridge might not be a genuine HP print cartridge if you notice the following:

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●

You are experiencing a high number of problems with the print cartridge.

●

The cartridge does not look like it usually does (for example, the orange pull tab is missing, or the
packaging differs from HP packaging).

Manage supplies

Print when cartridge is at estimated end of life
A Low message—where is the color cartridge—appears when a print cartridge is nearing
the end of its life. A Very Low message appears when the print cartridge is at its estimated end of
life. To ensure optimal print quality, HP recommends replacing a print cartridge when the Very Low
message appears. Print-quality problems can occur when using a cartridge that is at its estimated end of life,
resulting in waste of print media and toner from other cartridges. Replacing a print cartridge when the
Very Low message appears can prevent this waste. The supply does not need to be replaced at this
point in time unless the print quality is no longer acceptable. Once an HP supply has reached “very low’, HP’s
premium Protection Warranty on that supply has ended.
WARNING! Using the Continue setting can result in unsatisfactory print quality.
WARNING! All print defects or supply failures incurred when an HP supply is used in continue at very low
mode will not be considered to be defects in materials or workmanship in the supply under the HP Print
Cartridge Warranty Statement.
You can enable or disable the Continue feature at any time, and you do not have to re-enable it when you
install a new print cartridge. When the At Very Low menu is set to Continue, the product automatically
continues printing when a print cartridge reaches the recommended replacement level. The Very
Low message appears while a print cartridge is being used in continue at very low mode.
Enable or disable the continue at very low feature from the control panel

On the control panel, press the OK button.

Use the arrow buttons to select the System Setup menu, and then press the OK button.

Use the arrow buttons to select the At Very Low menu, and then press the OK button.

Use the arrow buttons to select the Black Cartridge menu or the Color Cartridge menu, and then press
the OK button.

Select one of the following options.
●

Select the Continue option to enable the continue at very low feature.

●

Select the Stop option to disable the continue at very low feature.

●

Select the Prompt option to prompt the user to continue before the product will print the job.

●

Select the Print Black option (Color Cartridge menu only) to force the product to print with only
the black cartridge when one of the color cartridges reaches very low status.

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Change print cartridges
When a print cartridge approaches the end of its estimated useful life, the control panel displays a message
recommending that you order a replacement. The product can continue to print using the current print
cartridge until the control panel displays a message instructing you to replace the cartridge, unless you have
selected the option to override the message by using the Replace supplies menu. For more information
about the Replace supplies menu, see System Setup menu on page 11.
NOTE: Cartridge life remaining is used to determine if a supply is near or at estimated end of life. Cartridge
life remaining is approximate only and varies depending on types of documents printed and other factors.
The product uses four colors and has a different print cartridge for each color: black (K), magenta (M), cyan
(C), and yellow (Y).
You can replace a print cartridge when the print quality is no longer acceptable. The control-panel message
also indicates the color of the cartridge that has reached the end of its estimated useful life (for cartridges
that are not used). Replacement instructions are provided on the label on the print cartridge.
CAUTION: If toner gets on clothing, wipe it off with a dry cloth and wash the clothes in cold water. Hot water
sets toner into fabric.
NOTE:

Information about recycling used print cartridges is on the print-cartridge box.

Replace print cartridges

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Open the front door. Make sure that the door is completely open.

Grasp the handle of the used print cartridge and pull out to remove.

Store the used print cartridge in a protective bag. Information about recycling used print cartridges is on
the print-cartridge box.

Change print cartridges

Remove the new print cartridge from its protective bag.

NOTE: Be careful not to damage the memory tag on the print cartridge.

Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge.

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Remove the orange protective cover from the print cartridge. Place the protective cover on the used
print cartridge to protect it during shipping.

CAUTION: Avoid prolonged exposure to light.
CAUTION: Do not touch the green roller. Doing so can damage the cartridge.

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Align the print cartridge with its slot and insert the print cartridge until it clicks into place.

Close the front door.

Change print cartridges

Memory and font DIMMs
Product memory
The product has one dual inline memory module (DIMM) slot. Use the DIMM slot to upgrade the product with
the following items:
●

More product memory (DIMMs are available in 64, 128, and 256 MB)

●

Other DIMM-based printer languages and product options

●

Support-language character sets (for example, Chinese characters or Cyrillic alphabet characters).

NOTE:

To order DIMMs, see Supplies and accessories on page 125.

You might want to increase product memory if you often print complex graphics or HP postscript level 3
emulation documents, or if you use many downloaded fonts. Additional memory also enables multiple
collated copies to print at the maximum speed.
Before ordering additional memory, see how much memory is currently installed by printing a configuration
page. See Information pages on page 64.
CAUTION: Static electricity can damage electronic parts. When installing DIMMs, either wear an antistatic
wrist strap, or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the
product.

Install memory and font DIMMs

Turn the product off, and then disconnect all power and interface cables.

On the back of the product, open the DIMM access door.

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Remove the DIMM access door.

To replace a DIMM that is currently installed, spread the latches apart on each side of the DIMM slot, lift
the DIMM up at an angle, and pull it out.

Remove the new DIMM from the antistatic package, and then locate the alignment notch on the bottom
edge of the DIMM.

Memory and font DIMMs

Holding the DIMM by the edges, align the notch on the DIMM with the bar in the DIMM slot at an angle.

Push down on the DIMM until both latches engage the DIMM. When the installation is correct, the metal
contacts are not visible.

NOTE: If you have difficulty inserting the DIMM, make sure that the notch on the bottom of the DIMM
is aligned with the bar in the slot. If the DIMM still does not go in, make sure that you are using the
correct DIMM type.

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Reinsert the DIMM access door.

Close the DIMM access door.

10. Reconnect the power cable and USB or network cable, and then turn on the product.
11. After installing a memory DIMM, see Enable memory on page 86.

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Memory and font DIMMs

Enable memory
If you installed a memory DIMM, set the printer driver to recognize the newly added memory.

Enable memory for Windows
1.

On the Start menu, point to Settings, and click Printers or Printers and Faxes.

Select this product, and then select Properties.

On the Configure tab, click More.

In the Total Memory field, type or select the total amount of memory that is now installed.

Click OK.

Check DIMM installation
Turn the product on. Check that the product is in the Ready state after it has gone through the startup
sequence. If an error message appears, do the following:
1.

Print a configuration page. See Information pages on page 64.

Check the Installed Personalities and Options section on the configuration page and compare it with the
configuration page that you printed before the DIMM installation.

The DIMM might not be installed correctly. Repeat the installation procedure.
-orThe DIMM may be defective. Try a new DIMM.

Clean the product
During the printing process, paper, toner, and dust particles can accumulate inside the product. Over time,
this buildup can cause print-quality problems such as toner specks or smearing. This product has a cleaning
mode that can correct and prevent these problems.
Clean the product using HP ToolboxFX
1.

Open HP ToolboxFX. See Open HP ToolboxFX on page 65.

Click the System Settings folder, and then click the Service page.

In the area for Cleaning Mode, click the Start button to begin the cleaning process.
The product processes a single page, and then returns to the Ready state when the cleaning process is
complete.

Clean the product using the control panel

Press the OK button to open the menus.

Press the arrow buttons to highlight the Service menu, and then press the OK button.

Press the arrow buttons to highlight the Cleaning Mode menu, and then press the OK button.

Follow the control-panel instructions to complete the process.

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Clean the product using the embedded Web server
1.

Open the embedded Web server.

Click the System tab.

Click the Service menu.

Click the Start button.

Follow the product control-panel instructions to complete the process.

Firmware updates
To upgrade the product firmware, download the firmware update file from www.hp.com/go/
ljcp5220series_software and save the file to your network or personal computer. Refer to the product install
notes for instructions on how to install the firmware update file on the product.

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Firmware updates

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10 Solve problems

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●

Basic troubleshooting checklist

●

Interpret control-panel and status-alert messages

●

Restore factory settings

●

Clear jams

●

Solve image-quality problems

●

Solve performance problems

●

Product software problems

●

Solve common Windows problems

●

Solve Macintosh problems

Basic troubleshooting checklist
If you are experiencing problems with the product, use the following checklist to identify the cause of the
problem:
●

Is the product connected to power?

●

Is the product on?

●

Is the product in the Ready state?

●

Are all necessary cables connected?

●

Are genuine HP supplies installed?

●

Were recently replaced print cartridges installed correctly, and was the pull tab on the cartridge
removed?

For additional information about installation and setup, see the getting started guide.
If you cannot find solutions to problems in this guide, go to www.hp.com/support/ljcp5220series.

Factors that affect product performance
Several factors affect the time it takes to print a job:

●

Maximum product speed, measured in pages per minute (ppm)

●

The use of special paper (such as transparencies, heavy paper, and custom-size paper)

●

Product processing and download time

●

The complexity and size of graphics

●

The speed of the computer you are using

●

The USB connection

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Interpret control-panel and status-alert messages
The control-panel messages indicate the current product status or situations that might require action.
Status-alert messages appear on the computer screen (in addition to control-panel messages) when the
product has certain problems. If a status-alert message is available, a
appears in the Status alert column
in the following table.
Control-panel messages appear temporarily and might require that you acknowledge the message by
pressing the OK button to resume printing or by pressing the cancel button to cancel the job. With certain
messages, the job might not finish printing or the print quality might be affected. If the message is related to
printing and the auto-continue feature is on, the product will attempt to resume printing after the message
has appeared for 10 seconds without acknowledgement.
For some messages, restarting the product might fix the problem. If a critical error persists, the product
might require service.
Control-panel message
10.10.XX Supply error

10.XXXX Supply error

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Status alert

Description

Recommended action

●

10.1000 = black supply
memory is missing

Check the e-label. If it is broken or
damaged, replace the cartridge.

●

10.1001 = cyan supply
memory is missing

Verify that the cartridge is
installed in the correct location.

●

10.1002 = magenta supply
memory is missing

Remove and reinstall the cartridge
and then power-cycle the product.

●

10.1003 = yellow supply
memory is missing

If the error is with a color cartridge,
try swapping it with a different
color cartridge in the tray. If the
same message appears, then there
is an engine problem. If a different
10.10.XX message appears,
replace the cartridge.

The supply memory for one of the
print cartridges cannot be read or
is missing.

Reinstall the print cartridge.

●

10.0000 = black supply
memory error

If the problem is not solved,
replace the cartridge.

●

10.0001 = cyan supply
memory error

●

10.0002 = magenta supply
memory error

●

10.0003 = yellow supply
memory error

Turn the product off and then on.

Interpret control-panel and status-alert messages

Control-panel message

Status alert

49 Error
Turn off then on

Description

Recommended action

The product experienced an
internal error.

Turn the product off, wait at least
30 seconds, and then turn the
product on and wait for it to
initialize.
If you are using a surge protector,
remove it. Plug the product
directly into the wall socket. Turn
the product power on.
If the message persists, contact
HP support.

50.X Fuser error
Turn off then on

The product has experienced an
error with the fuser.

Turn the product power off, wait at
least 30 seconds, and then turn
the product power on and wait for
it to initialize.
Turn off the product, wait at least
25 minutes, and then turn on the
product.
If you are using a surge protector,
remove it. Plug the product
directly into the wall socket. Turn
the product power on.
If the message persists, contact
HP support.

51.XX Error
Turn off then on

The product has experienced an
internal hardware error.

Turn the product power off, wait at
least 30 seconds, and then turn
the product power on and wait for
it to initialize.
If you are using a surge protector,
remove it. Plug the product
directly into the wall socket. Turn
the product on.
If the message persists, contact
HP support.

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Control-panel message
54.XX Error
Turn off then on

Status alert

Description

Recommended action

The product has experienced an
error with one of the internal
sensors.

Open the door to the
cartridge tray and slide out
the cartridge tray.

Inspect the white mechanism
on the relevant cartridge. It is
located on the right side of
the cartridge.

Push the mechanism in and
out slowly. A black flag will
raise up as you push it. It
should move smoothly. If
not, push repeatedly to try to
free up any potential
obstruction.

Push in the cartridge tray and
close the door.

●

54.15 = yellow

●

54.16 = magenta

●

54.17 = cyan

●

54.18 = black

If the message persists, contact
HP support.
55.X Error
Turn off then on

The product has experienced an
internal error.

57.X Fan error
Turn off then on

The product has experienced a
problem with its internal fan.

59.X Error
Turn off then on

The product has experienced a
problem with one of the motors.

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Interpret control-panel and status-alert messages

Control-panel message

Status alert

79 Error
Turn off then on

Description

Recommended action

The product has experienced an
internal firmware error.

79 Service error

An incompatible DIMM is installed.

Turn off then on

Turn the product power off.

Install a DIMM that the
product supports. See
Service and support
on page 127 for a list of
supported DIMMs. See Install
memory and font DIMMs
on page 82 for DIMM
installation instructions.

Turn the product on.

If the message persists, contact
HP support.
in wrong position

A print cartridge is installed in the
incorrect slot.

Be sure that each print cartridge is
in the correct slot. From front to
back, the print cartridges are
installed in this order: black, cyan,
magenta, yellow.

Very Low

The System Setup menu item At
Very Low is set to Continue.

You can continue printing until you
notice a decrease in print quality.
Actual cartridge life remaining may
vary.
Once an HP supply has reached
“very low”, HP’s premium
Protection Warranty on that
supply has ended.
See System Setup menu
on page 11.

An internal error occurred.

Press the OK button to resume the
job.

Front door open

The product front door is open.

Close the door.

Genuine HP supply installed

A genuine HP supply was installed.
This message will appear briefly
after the supply is installed and
then be replaced by the message
Ready.

No action necessary.

Device error
Press [OK]

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Control-panel message

Description

Recommended action

Incorrect supplies

More than one print cartridge is
installed in the incorrect slot.

Be sure that each print cartridge is
in the correct slot. From front to
back, the print cartridges are
installed in this order: black, cyan,
magenta, yellow.

Install cartridge

The cartridge is either not installed
or not correctly installed in the
product.

Install the print cartridge. See
Change print cartridges
on page 79.

Invalid driver

You are using an incorrect printer
driver.

Select the correct printer driver.

The product has detected a jam.

Clear the jam from the location
indicated. The job should continue
to print. If it does not, try
reprinting the job.

Press [OK]
Jam in

Status alert

If the message persists, contact
HP support.
Jam in tray

The product has detected a jam.

Clear jam and then press [OK]

Clear the jam from the location
indicated, and then press the OK
button.
If the message persists, contact
HP support.

Load paper

All trays are empty.

Load print media.

Load tray #

A tray is configured for the media
type and size that the print job is
requesting, but that tray is empty.

Load the correct media into the
tray, or press the OK button to use
media in a different tray.

Load tray 1 plain

The product is ready to process the
cleaning operation.

Load Tray 1 with plain paper in the
size indicated, and then press the
OK button.

Load tray 1

No trays are configured for the
media type and size that the print
job is requesting.

Load the correct media into Tray 1,
or press the OK button to use
media in a different tray.

Manual duplex

The first side of a manual duplex
job has printed, and the page
needs to be loaded to process the
second side.

Load the page in the indicated tray
with the side to be printed face up,
and the top of the page away from
you, and then press the OK button.

The product is set for manual feed
mode.

Press the OK button to clear the
message or load the correct media
into Tray 1.

The product memory is almost full.

Press the OK button to finish the
job, or press the cancel button
to cancel the job.

Cleaning Mode [OK] to start

Load tray X press [OK]
Manual feed
Press [OK] for available media
Memory is low
Press [OK]
Try again later or turn off & on

Break the job into smaller jobs that
contain fewer pages.
For information about increasing
the product memory, see Install
memory and font DIMMs
on page 82.

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Interpret control-panel and status-alert messages

Control-panel message

Status alert

Misprint
Press [OK]
Non HP supply in use

Description

Recommended action

Print media has been delayed as it
moves through the product.

Press the OK button to clear the
message.

A non-HP supply is installed.

This message is temporary and will
disappear after several seconds.
If you believe you purchased an
HP supply, go to www.hp.com/go/
anticounterfeit.
Service or repairs that are required
as a result of using nonHP supplies are not covered under
HP warranty.

Print failure
Press [OK]

The product cannot process the
page.

alternates with

Press the OK button to continue
printing the job, but output might
be affected.
If the error persists, turn the power
off and then on. Resend the print
job.

If error repeats turn off then on
Rear door open

The product rear door is open.

Close the door.

Remove shipping locks from
cartridge

A print cartridge shipping lock is
installed.

Be sure that the print cartridge
shipping lock has been removed.

Remove shipping locks from all
cartridges

A print cartridge shipping lock is
installed on one or more print
cartridges.

Be sure that each print cartridge
shipping lock has been removed.

Remove shipping material from
rear door

The two shipping locks have not
been removed from the rear roller.

Open the rear door and remove the
shipping locks.

Replace cartridge

The product can be configured to
stop when the supply level is very
low. The supply might still be able
to produce acceptable print
quality.

Replace the cartridge if print
quality is no longer acceptable.
See Change print cartridges
on page 79.

Replace supplies

More than one supply item is low.

Check the supply-level gauges on
the control panel, or, if possible,
print a supplies status page to
determine which cartridges are
low. See Information pages
on page 64.
See Supplies and accessories
on page 125 for more
information.

Right door open

The product right door is open.

Close the door.

Rotate paper by 90 degrees

The paper in the indicated tray is
loaded incorrectly.

Open the tray, rotate the media to
the correct orientation, and then
close the tray.

The product has detected print
media in the tray that does not
match the configuration for the
tray.

Load the correct media into the
tray, or configure the tray for the
size that you have loaded. See
Load trays on page 46.

in tray X
Unexpected size in tray #
Load press [OK]

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Control-panel message

Description

Recommended action

Used Cartridge in use

A used print cartridge was
detected and accepted.

No action necessary.

Used installed

The product has detected a used
print cartridge that was installed.

Press the OK button to continue.

To accept press [OK]

The product has detected multiple
used print cartridges that were
installed.

Used supplies in use

Used print cartridges are installed.

No action necessary.

Used supply installed

A used print cartridge is installed.

Press the OK button to continue.

To accept press [OK]
Used cartridges installed

Status alert

To accept press [OK]

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Interpret control-panel and status-alert messages

Restore factory settings

On the control panel, press the OK button.

Use the arrow buttons to select the Service menu, and then press the OK button.

Use the arrow buttons to select the Restore Defaults menu, and then press the OK button.

Press the OK button to restore the factory default settings. Press the cancel button
without restoring the factory default settings.

Chapter 10 Solve problems

to exit the menu

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Clear jams
Common causes of jams
Common causes of jams1
Cause

Solution

The paper length and width guides are not adjusted correctly.

Adjust the guides so they are against the paper stack.

The media does not meet specifications.

Use only media that meets HP specifications. See Paper and print
media on page 39.

You are using media that has already passed through a printer or
copier.

Do not use media that has been previously printed on or copied.

An input tray is loaded incorrectly.

Remove any excess media from the input tray. Make sure that the
stack is below the maximum stack height mark in the tray. See
Load trays on page 46.

The media is skewed.

The input-tray guides are not adjusted correctly. Adjust them so
they hold the stack firmly in place without bending it.

The media is binding or sticking together.

Remove the media, flex it, rotate it 180 degrees, or flip it over.
Reload the media into the input tray.
NOTE: Do not fan paper. Fanning can create static electricity,
which can cause paper to stick together.

The media is removed before it settles into the output bin.

Wait until the page completely settles in the output bin before
removing it.

The paper is too heavy.

Do not use paper that exceeds the supported weights for the
input tray. See Supported paper types and tray capacity
on page 43.
Do not use paper that exceeds the supported weight for
automatic duplex printing. See Supported paper sizes for duplex
printing on page 44.

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The media is in poor condition.

Replace the media.

The internal rollers from the tray are not picking up the media.

Remove the top sheet of media. If the media is too heavy, it might
not be picked from the tray. See Supported paper types and tray
capacity on page 43.

The media has rough or jagged edges.

Replace the media.

The media is perforated or embossed.

Perforated or embossed media does not separate easily. Load
sheets one at a time.

Paper was not stored correctly.

Replace the paper in the trays. Paper should be stored in the
original packaging in a controlled environment.

If the product continues to jam, contact HP Customer Support or your authorized HP service provider.

Clear jams

Jam locations
Use this illustration to identify locations of jams. In addition, instructions appear on the control panel to
direct you to the location of jammed paper and how to clear it.
NOTE: Internal areas of the product that might need to be opened to clear jams have green handles or
green labels.
Figure 10-1 Jam locations

6
5
3
4
1

Output-bin area

Duplexing area

Tray 1 area

Optional 500-sheet paper and heavy media tray (Tray 3)

Tray 2 pickup area

Fuser area

Change Jam Recovery setting
When the Jam Recovery feature is turned on, the product reprints any pages that are damaged during a jam.
Use the embedded Web server to turn on the Jam Recovery feature.
1.

Open the EWS.

Click the System tab, and then click the System Setup page.

In the Jam Recovery drop-down list, select the On option.

Clear jams in the right door
CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.
1.

Open the right door.

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If paper is visible entering the bottom of the fuser, gently pull downward to remove it.

CAUTION: Do not touch the rollers. Contaminates can affect print quality.
3.

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If paper is jammed inside the right door, gently pull the paper to remove it.

Clear jams 101

If jammed paper is present in the duplex path, gently pull the paper straight out to remove it.

Gently pull the paper out of the Tray 2 or Tray 3 pickup areas.

Paper could be jammed inside the fuser where it would not be visible. Open the fuser to check for
jammed paper inside.
CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.
a.

Lift the green tab on the left side of the fuser to open the fuser jam-access door. If paper is
jammed inside the fuser, gently pull it straight out to remove it. If the paper tears, remove all
paper fragments.
CAUTION: Even if the body of the fuser has cooled, the rollers that are inside could still be hot.
Do not touch the fuser rollers until they have cooled.

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If paper is not visible in the fuser, paper might be jammed underneath the fuser. To remove the
fuser, grasp the fuser handles, lift up slightly, and pull straight out.

If jammed paper is present in the fuser cavity, gently pull the paper straight out to remove it.

Clear jams 103

Reinstall the fuser.

Close the right door.

Clear jams in the output bin area
1.

If paper is visible from the output bin, grasp the leading edge and remove it.

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If jammed paper is visible in the duplex output area, gently pull it to remove it.

Clear jams in Tray 1

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If jammed paper is visible in Tray 1, clear the jam by gently pulling the paper straight out. Press the OK
button to clear the message.

If you cannot remove the paper, or if no jammed paper is visible in Tray 1, close Tray 1 and open the
right door.

Clear jams 105

If paper is visible inside the right door, gently pull the trailing edge to remove it.

Gently pull the paper out of the pick up area.

Close the right door.

Clear jams in Tray 2
CAUTION: Opening a tray when paper is jammed can cause the paper to tear and leave pieces of paper in
the tray, which might cause another jam. Be sure to clear jams before opening the tray.

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Open Tray 2 and make sure that the paper is stacked correctly. Remove any jammed or damaged sheets
of paper.

Close the tray.

Clear jams 107

Clear jams in the optional 500-sheet paper and heavy media tray (Tray 3)
1.

Open Tray 3 and make sure that the paper is stacked correctly. Remove any damaged or jammed sheets
of paper.

Close Tray 3.

Clear jams in the lower right door (Tray 3)
1.

Open the lower right door.

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If paper is visible, gently pull the jammed paper up or down to remove it.

Close the lower right door.

Clear jams 109

Solve image-quality problems
Occasionally, you might encounter problems with print quality. The information in the following sections
helps you identify and resolve these issues.

Identify and correct print defects
Use the checklist and print-quality issues charts in this section to solve print-quality problems.

Print-quality checklist
General print-quality problems can be solved by using the following checklist:
1.

Make sure the shipping locks have been removed from the transfer roller inside the rear door.

Make sure that the paper or print media that you are using meets specifications. Generally, smoother
paper provides better results.

If you are using a special print media such as labels, transparencies, glossy, or letterhead, ensure that
you have printed by type.

Print a configuration page and supplies status page. See Information pages on page 64.
●

Check the supplies status page to see if any supplies are low or at estimated end of life. No
information is provided for used print cartridges

●

If the pages do not print correctly, the problem is with the hardware. Contact HP Customer Care.
See Service and support on page 127 or the flyer that came in the box.

Print a Demo page from HP ToolboxFX. If the page prints, the problem is with the printer driver.

Try printing from a different program. If the page prints correctly, the problem is with the program from
which you were printing.

Restart the computer and the product and try printing again. If the problem is not resolved, choose one
of these options:
●

If the problem is affecting all printed pages, see General print quality issues on page 111.

●

If the problem is affecting only pages printed in color, see Solve issues with color documents
on page 114.

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General print quality issues
The following examples depict Letter-size paper that has passed through the product short-edge first. These
examples illustrate problems that would affect all of the pages that you print, whether you print in color or in
black only. The topics that follow list the typical cause and solution for each of these examples.
Problem

Cause

Solution

Print is light or faded.

The media might not meet
HP specifications.

Use media that meets HP specifications.

One or more print cartridges might be
defective.

Print the Supplies status page to check the
remaining life. See Information pages
on page 64.
Replace any low print cartridges. See
Change print cartridges on page 79.

Toner specks appear.

Dropouts appear.

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The product is set to override the
Very Low message and to
continue printing.

Replace any low print cartridges. See
Change print cartridges on page 79.

The print density settings may have been
changed.

Set the print density setting to 0.

The product may need to be calibrated.

Run a calibration. See Calibrate the
product on page 118.

The media might not meet
HP specifications.

Use media that meets HP specifications.

The paper path might need cleaning.

Clean the paper path. See Clean the
product on page 86.

One or more of the cartridges may be
leaking.

Try to verify the color of the toner specks
and check the cartridge for leaks.

The cartridge waste tank may be
overfilled.

Check for error code 10.98.XX in the event
log. See Event log on page 66. The XX
portion of the code identifies the cartridge
(00 is black, 01 is cyan, 02 is magenta, 03
is yellow). If the error was logged, replace
the affected cartridge.

A single sheet of print media might be
defective.

Try reprinting the job.

The moisture content of the paper is
uneven or the paper has moist spots on its
surface.

Try different paper, such as high-quality
paper that is intended for color laser
printers.

The paper lot is flawed. The manufacturing
processes can cause some areas to reject
toner.

Try different paper, such as high-quality
paper that is intended for color laser
printers.

Solve image-quality problems 111

Problem

Cause

Solution

Vertical streaks or bands appear on the
page.

One or more print cartridges might be
defective.

Print the Supplies status page to check the
remaining life. See Information pages
on page 64.

Aa Bb C c
Aa Bb C c
Aa Bb C c
Aa Bb C c
Aa Bb C c
The amount of background toner shading
becomes unacceptable.

Toner smears appear on the media.

The toner smears easily when touched.

Marks repeatedly appear at even intervals
on the printed side of the page.

112 Chapter 10 Solve problems

Use HP ToolboxFX to troubleshoot the
problem.
Replace any low print cartridges. See
Change print cartridges on page 79.
The product is set to override the
Very Low message and to
continue printing.

Replace any low print cartridges. See
Change print cartridges on page 79.

Very dry (low humidity) conditions can
increase the amount of background
shading.

Check the product environment.

One or more print cartridges might be
defective.

Replace any low print cartridges. See
Change print cartridges on page 79.

The product is set to override the
Very Low message and to
continue printing.

Replace any low print cartridges. See
Change print cartridges on page 79.

Smooth media shows more background
than plain media

Consider using rougher media.

The media might not meet
HP specifications.

Use media that meets HP specifications.

If toner smears appear on the leading edge
of the paper, the media guides are dirty, or
debris has accumulated in the print path.

Clean the media guides.
Clean the paper path. See Clean the
product on page 86.

The product is not set to print on the type
of media on which you want to print.

In the printer driver, select the Paper tab
and set Type is to match the type of media
on which you are printing. Print speed
might be slower if you are using heavy
paper.

The media might not meet
HP specifications.

Use media that meets HP specifications.

The paper path might need cleaning.

Clean the paper path. See Clean the
product on page 86.

The product is not set to print on the type
of media on which you want to print.

In the printer driver, select the Paper tab
and set Type is to match the type of paper
on which you are printing. Print speed
might be slower if you are using heavy
paper.

Internal parts might have toner on them.

The problem typically corrects itself after
a few more pages.

The paper path might need cleaning.

Clean the paper path. See Clean the
product on page 86.

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Problem

Cause

Solution

The fuser might be damaged or dirty.

To determine if the fuser has a problem,
open the HP ToolboxFX and print the printquality diagnostics page. See Open
HP ToolboxFX on page 65.
Contact HP Customer Care. See Service and
support on page 127 or the support flyer
that came in the box.

Marks repeatedly appear at even intervals
on the unprinted side of the page.

A print cartridge may have a problem.

To determine which cartridge has a
problem, open the HP ToolboxFX and print
the print-quality diagnostics page. See
Open HP ToolboxFX on page 65.

Internal parts might have toner on them.

The problem typically corrects itself after
a few more pages.

The paper path might need cleaning.

Clean the paper path. See Clean the
product on page 86.

The fuser might be damaged or dirty.

The printed page contains misformed
characters.

The printed page is curled or wavy.

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The media might not meet
HP specifications.

Use a different paper, such as high-quality
paper that is intended for color laser
printers.

If characters are incorrectly formed so that
they produce a wavy effect, you may need
to calibrate the product or the laser
scanner might need service.

Verify that the problem also occurs on the
configuration page. If so, contact
HP Customer Care. See Service and
support on page 127 or the support flyer
that came in the box.

The product is not set to print on the type
of media on which you want to print.

In the printer driver, select the Paper tab
and set Type is to match the type of paper
on which you are printing. Print speed
might be slower if you are using heavy
paper.

The Service menu item Less Paper Curl is
set to Off.

Use the control-panel menus to change
the setting. See Control-panel menus
on page 9.

The media might not meet
HP specifications.

Use a different paper, such as high-quality
paper that is intended for color laser
printers.

Both high temperature and humidity can
cause paper curl.

Check the product environment. Adjust
curl modes from the control panel,
HP ToolboxFX, or the EWS.

Solve image-quality problems 113

Problem

Cause

Solution

Text or graphics are skewed on the printed
page.

The media might be loaded incorrectly.

Make sure that the paper or other print
media is loaded correctly and that the
media guides are not too tight or too loose
against the stack. See Load trays
on page 46.

The media might not meet
HP specifications.

Use a different paper, such as high-quality
paper that is intended for color laser
printers.

The media might be loaded incorrectly.

Verify that the media is loaded correctly
and that the media guides are not too tight
or too loose against the stack. See Load
trays on page 46.

The printed page contains wrinkles or
creases.

Turn over the stack of paper in the input
tray, or try rotating the paper 180° in the
input tray.
The media might not meet
HP specifications.

Use a different paper, such as high-quality
paper that is intended for color laser
printers.

Toner appears around the printed
characters.

The media might be loaded incorrectly.

Turn over the stack of paper in the tray.

If large amounts of toner have scattered
around the characters, the paper might
have high resistivity.

Use a different paper, such as high-quality
paper that is intended for color laser
printers.

An image that appears at the top of the
page (in solid black) repeats farther down
the page (in a gray field).

Software settings might affect image
printing.

In your software program, change the tone
(darkness) of the field in which the
repeated image appears.
In your software program, rotate the
whole page 180° to print the lighter image
first.

The order of images printed might affect
printing.

Change the order in which the images are
printed. For example, have the lighter
image at the top of the page, and the
darker image farther down the page.

A power surge might have affected the
product.

If the defect occurs later in a print job, turn
the product off for 10 minutes, and then
turn on the product to restart the print job.
Use non-glossy media to help reduce the
severity of the defect

Solve issues with color documents
This section describes issues that can occur when you print in color.

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Problem

Cause

Solution

Only black is printing when the document
should be printing in color.

Color mode is not selected in your program
or printer driver or the allow color setting
is off.

Select color mode instead of grayscale
mode or turn on the allow color setting.

The correct printer driver might not be
selected in the program.

Select the correct printer driver.

The product might not be correctly
configured.

Print a configuration page (see
Information pages on page 64). If no color
appears on the configuration page, contact
HP Customer Care. See Service and
support on page 127 or the support flyer
that came in the box.

The color supply has reached estimated
ˋend of life and the Very Low
menu setting is set to Print Black.

Replace the color supply.

Sealing tape might be on the print
cartridges.

Verify that the sealing tape has been
completely removed from the print
cartridges.

The media might not meet
HP specifications.

Use a different paper, such as high-quality
paper that is intended for color laser
printers.

The product might be operating in
excessively humid conditions.

Verify that the product environment is
within humidity specifications.

One or more print cartridges might be
defective.

Replace any low print cartridges. See
Change print cartridges on page 79.

The product is set to override the
Very Low message and to
continue printing.

Replace any low print cartridges. See
Change print cartridges on page 79.

One or more of the cartridges may not
have been engaged properly by the print
engine.

Remove and reinstall the cartridges.

Another print cartridge might be defective.

Remove the print cartridge for the color
that is printing inconsistently and reinstall
it.

The product is set to override the
Very Low message and to
continue printing.

Replace any low print cartridges. See
Change print cartridges on page 79.

The colors on your computer monitor
might differ from the product output.

See Match colors on page 58

If extremely light colors or extremely dark
colors on screen are not printing, your
software program might interpret
extremely light colors as white or
extremely dark colors as black.

If possible, avoid using extremely light or
extremely dark colors.

One or more colors are not printing, or are
inaccurate.

A color is printing inconsistently after you
load a new print cartridge.

The colors on the printed page do not
match the colors as they appear on the
screen.

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Solve image-quality problems 115

Problem

The finish on the printed color page is
inconsistent.

116 Chapter 10 Solve problems

Cause

Solution

The media might not meet
HP specifications.

Use a different paper, such as high-quality
paper that is intended for color laser
printers.

The media might be too rough.

Use a smooth paper or print media, such as
a high-quality paper that is made for color
laser printers. Generally, smoother media
produces better results.

ENWW

Use HP ToolboxFX to troubleshoot print-quality problems
NOTE: Before proceeding, print a Supplies status page to see the approximate number of pages remaining
for each print cartridge. See Information pages on page 64.
From the HP ToolboxFX software you can print a page that helps identify whether a specific print cartridge is
causing the problem, or if the problem is with the product itself. The print-quality troubleshooting page
prints five bands of color, which are divided into four overlapping sections. By examining each section, you
can isolate the problem to a particular cartridge.

Section

Print-cartridge

Yellow

Cyan

Black

Magenta

This page helps identify four general issues:
●

Streaks in only one color: This is most likely a cartridge issue. Remove the cartridge and look for debris
on it. If no debris is found and the defect continues after the cartridge is reinstalled, replace the
cartridge.

●

Streaks in all colors (in same location): Clean the printer and call for service if the problem continues.

●

Repeating defect in multiple colors:
Repeating dot in multiple colors: If the dot repeats at roughly 57 or 58 mm, run a cleaning page to clean
fuser and run several white pages of paper to clean the roller. If defect does not repeat at 57 or 58 mm,
replace the cartridge of the color of the dot.
Repeating band in multiple colors: Contact HP Support.

●

Single dot or Single band in one color: Print three or four additional troubleshooting pages. If the band
or dot is only in one color on most of the pages, replace the cartridge of that color. If the band or dot
moves to a different color, contact HP Support.

For more troubleshooting information, try the following:

ENWW

●

See Solve image-quality problems on page 110 in this guide.

●

Go to www.hp.com/support/ljcp5220series.

●

Contact HP Customer Care. See Service and support on page 127.

Solve image-quality problems 117

Print the print-quality troubleshooting page
1.

Open HP ToolboxFX. See Open HP ToolboxFX on page 65.

Click the Help folder, and then click the Troubleshooting page.

Click the Print button, and then follow the directions on the printed pages.

Optimize and improve print quality
Always make sure that the Type is setting in the printer driver matches the type of paper that you are using.
Use the print-quality settings in the printer driver to prevent print-quality problems.
Use the Device Settings area in HP ToolboxFX to adjust settings that affect print quality. See Open
HP ToolboxFX on page 65.
Also use HP ToolboxFX to help troubleshoot print-quality problems. See Use HP ToolboxFX to troubleshoot
print-quality problems on page 117.

Calibrate the product
If you experience any print-quality problems, calibrate the product.
Calibrate the product using HP ToolboxFX
1.

Open HP ToolboxFX. See Open HP ToolboxFX on page 65.

Click the Device Settings folder, and then click the Print Quality page.

In the area for Color Calibration, select the Calibrate Now check box.

Click Apply to calibrate the product immediately.

Calibrate the product from the control panel
1.

On the control panel, press the OK button.

Use the arrow buttons to select the System Setup menu, and then press the OK button.

Use the arrow buttons to select the Print Quality menu, and then press the OK button.

Use the arrow buttons to select the Color Calibration menu, and then press the OK button.

Use the arrow buttons to select the Calibrate Now option, and then press the OK button to calibrate the
product.

118 Chapter 10 Solve problems

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Solve performance problems
Problem

Cause

Solution

Pages print but are totally blank.

The sealing tape might still be in the print
cartridges.

Verify that the sealing tape has been
completely removed from the print
cartridges.

The document might contain blank pages.

Check the document that you are printing
to see if content appears on all of the
pages.

The product might be malfunctioning.

To check the product, print a configuration
page.

Heavier media types can slow the print job.

Print on a different type of media.

Complex pages can print slowly.

Proper fusing may require a slower print
speed to ensure the best print quality.

Paper type not set correctly.

Select the type to match the paper.

The product might not be pulling media
correctly.

Make sure paper is loaded in the tray
correctly.

Pages print very slowly.

Pages did not print.

If the problem persists, you might need to
replace the pickup rollers and the
separation pad. See Service and support
on page 127.
The media is jamming in the product.

Clear the jam. See Clear jams on page 99.
If jams continue, try using a new ream of
paper.

The USB cable might be defective or
incorrectly connected.

Other devices are running on your
computer.

ENWW

●

Disconnect the USB cable at both
ends and reconnect it.

●

Try printing a job that has printed in
the past.

●

Try using a different USB cable.

The product might not share a USB port. If
you have an external hard drive or network
switchbox that is connected to the same
port as the product, the other device might
be interfering. To connect and use the
product, you must disconnect the other
device or you must use two USB ports on
the computer.

Solve performance problems 119

Product software problems
Problem

Solution

A printer driver for the product is not visible in the Printer folder

●

Reinstall the product software.
NOTE: Close any applications that are running. To close an
application that has an icon in the system tray, right-click
the icon, and select Close or Disable.

An error message was displayed during the software installation

●

Try plugging the USB cable into a different USB port on the
computer.

●

Reinstall the product software.
NOTE: Close any applications that are running. To close an
application that has an icon in the task bar, right-click the
icon, and select Close or Disable.

The product is in Ready mode, but nothing prints

120 Chapter 10 Solve problems

●

Check the amount of free space on the drive where you are
installing the product software. If necessary, free up as
much space as you can, and reinstall the product software.

●

If necessary, run the Disk Defragmenter, and reinstall the
product software.

●

Print a Configuration page, and verify the product
functionality.

●

Verify that all of the cables are correctly seated and within
specifications. This includes the USB and power cables. Try a
new cable.

ENWW

Solve common Windows problems
Error message:
"General Protection FaultException OE"
"Spool32"
"Illegal Operation"
Cause

Solution
Close all software programs, restart Windows, and try again.
Select a different printer driver. If the product PCL 6 printer driver
is selected, switch to the PCL 5 or HP postscript level 3 emulation
printer driver, which can be done from a software program.
Delete all temp files from the Temp subdirectory. Determine the
name of the directory by opening the AUTOEXEC.BAT file and
looking for the statement "Set Temp =". The name after this
statement is the Temp directory. It is usually C:\TEMP by default,
but can be redefined.
See the Microsoft Windows documentation that came with the
computer for more information about Windows error messages.

ENWW

Solve common Windows problems 121

Solve Macintosh problems
Solve problems with Mac OS X
NOTE: If you are installing the product using a USB connection, do not connect the USB cable to the product
and the computer before you install the software. Connecting the USB cable will cause the Mac OS X to
automatically install the product, but the installation will be faulty. You must then uninstall the product,
disconnect the USB cable, reinstall the software from the product CD-ROM, and reconnect the USB cable
when the software prompts you.
The printer driver is not listed in the Print Center or Printer Setup Utility.
Cause

Solution

The product software might not have been installed or was installed
incorrectly.

Make sure that the product PPD file is in the following hard-drive folder:
LIBRARY/PRINTERS/PPDS/CONTENTS/RESOURCES/
.LPROJ where is the two-letter language code for the
language that you are using. If necessary, reinstall the software. See the
getting started guide for instructions.

The PPD file is corrupt.

Delete the PPD file from the following hard-drive folder: LIBRARY/
PRINTERS/PPDS/CONTENTS/RESOURCES/.LPROJ where
is the two-letter language code for the language that you are
using. Reinstall the software. See the getting started guide for
instructions.

The product name, IP address, or Bonjour printer name does not appear in the printer list in the Print & Fax Center or Printer Setup Utility.
Cause

Solution

The product might not be ready.

Make sure that the cables are connected correctly, the product is on, and
the Ready light is on. If you are connecting through a USB or Ethernet
hub, try connecting directly to the computer or use a different port.

The wrong connection type might be selected.

Make sure that USB, IP Printing, or Bonjour is selected, depending on the
type of connection being used.

The wrong product name, IP address, or Bonjour host name is being
used.

Print a network summary page (see Information pages on page 64).
Verify that the product name, IP address, or Bonjour host name on the
network summary page matches the product name, IP address, or
Bonjour host name in the Print Center, Printer Setup Utility, or Print &
Fax list.

The interface cable might be defective or of poor quality.

Replace the interface cable with a high-quality cable.

The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility.
Cause

Solution

The product might not be ready.

Make sure that the cables are connected correctly, the product is on, and
the Ready light is on. If you are connecting through a USB hub, try
connecting directly to the computer or use a different port.

The product software might not have been installed or was installed
incorrectly.

122 Chapter 10 Solve problems

ENWW

The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility.
Cause

Solution

The PPD file is corrupt.

The interface cable might be defective or of poor quality.

Replace the interface cable with a high-quality cable.

A print job was not sent to the product that you wanted.
Cause

Solution

The print queue might be stopped.

Restart the print queue. Open Print Monitor and select Start Jobs.

The wrong product name, IP address, or Bonjour printer name is being
used.

Print a network summary page (see Information pages on page 64).
Verify that the product name, IP address, or Bonjour printer name on the
network summary page matches the product name, IP address, or
Bonjour printer name in the Print Center or Printer Setup Utility.

An EPS file prints with incorrect fonts.
Cause

Solution

This problem occurs with some programs.

●

Try downloading the fonts that are contained in the EPS file to the
product before printing.

●

Send the file in ASCII format instead of binary encoding.

You are unable to print from a third-party USB card.
Cause

Solution

This error occurs when the software for USB printers is not installed.

When adding a third-party USB card, you might need the Apple USB
Adapter Card Support software. The most current version of this
software is available from the Apple Web site.

ENWW

Solve Macintosh problems 123

When connected with a USB cable, the product does not appear in the Print Center or Printer Setup Utility after the driver is selected.
Cause

Solution

This problem is caused by either a software or a hardware component.

Software troubleshooting
●

Verify that the product is not plugged into any Macintosh USB
keyboards.

●

Verify that your Macintosh operating system is Mac OS X v10.3 or
later.

Hardware troubleshooting
●

Check that the product is turned on.

●

Verify that the USB cable is connected correctly.

●

Verify that the product is plugged directly to the Macintosh
computer, not a USB keyboard port.

●

Check that you are using the appropriate high-speed USB cable.

●

Ensure that you do not have too many USB devices drawing power
from the chain. Disconnect all of the devices from the chain, and
connect the cable directly to the USB port on the host computer.

●

Verify at the product control panel that the USB Speed setting is
set to the Full option.

●

Check to see if more than two nonpowered USB hubs are connected
in a row on the chain. Disconnect all of the devices from the chain
and connect the cable directly to the USB port on the host
computer.
NOTE:

124 Chapter 10 Solve problems

The iMac keyboard is a nonpowered USB hub.

ENWW

Supplies and accessories

●

Order parts, accessories, and supplies

●

Part numbers

125

Order parts, accessories, and supplies
Order supplies and paper

www.hp.com/go/suresupply

Order genuine HP parts or accessories

www.hp.com/buy/parts

Order through service or support providers

Contact an HP-authorized service or support provider.

Order using HP software

HP ToolboxFX on page 65
Embedded Web server on page 74

Part numbers
Table A-1 Supplies and accessories
Part

Part number

Type/size

Print cartridges

CE740A

Black print cartridge with HP ColorSphere toner

For information about
the yield for the
cartridges, see
www.hp.com/go/
pageyield. Actual
yield depends on
specific use.

CE741A

Cyan print cartridge with HP ColorSphere toner

CE742A

Yellow print cartridge with HP ColorSphere toner

CE743A

Magenta print cartridge with HP ColorSphere toner

Optional 500-page
tray (Tray 3)

CE860A

Optional 500-sheet input tray.

Cables

C6518A

USB 2.0 printer cable (2-meter [6.5-foot] standard)

Memory

CB421A

64MB DDR2 144-pin SDRAM DIMM

CB422A

128MB DDR2 144-pin SDRAM DIMM

CB423A

256MB DDR2 144-pin SDRAM DIMM

5851-1468

HP LaserJet Printer Family Print Media Specification Guide (see www.hp.com/
support/ljpaperguide)

Reference materials

126 Appendix A Supplies and accessories

ENWW

Service and support

●

HP limited warranty statement

●

HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement

●

HP policy on non-HP supplies

●

HP anticounterfeit Web site

●

Data stored on the toner cartridge

●

End User License Agreement

●

OpenSSL

●

Customer self-repair warranty service

●

Customer support

127

HP limited warranty statement
HP PRODUCT

DURATION OF LIMITED WARRANTY

HP Color LaserJet CP5225 Series printers

One-year limited warranty

HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in
materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of
such defects during the warranty period, HP will, at its option, either repair or replace products which prove
to be defective. Replacement products may be either new or equivalent in performance to new.
HP warrants to you that HP software will not fail to execute its programming instructions after the date of
purchase, for the period specified above, due to defects in material and workmanship when properly installed
and used. If HP receives notice of such defects during the warranty period, HP will replace software which
does not execute its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable,
within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to
a refund of the purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivalent to new in performance or may have been subject
to incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b)
software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d)
operation outside of the published environmental specifications for the product, or (e) improper site
preparation or maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER
WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY
DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND
FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states or provinces do not allow limitations
on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This
warranty gives you specific legal rights and you might also have other rights that vary from country/region to
country/region, state to state, or province to province.
HP's limited warranty is valid in any country/region or locality where HP has a support presence for this
product and where HP has marketed this product. The level of warranty service you receive may vary
according to local standards. HP will not alter form, fit or function of the product to make it operate in a
country/region for which it was never intended to function for legal or regulatory reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE
AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE
FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR
DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions,
states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO
NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

128 Appendix B Service and support

ENWW

UK, Ireland, and Malta
The HP Limited Warranty is a commercial guarantee voluntarily provided by HP. The name and address of the
HP entity responsible for the performance of the HP Limited Warranty in your country/region is as follows:
UK: HP Inc UK Limited, Cain Road, Amen Corner, Bracknell, Berkshire, RG12 1HN
Ireland: Hewlett-Packard Ireland Limited, Liffey Park Technology Campus, Barnhall Road, Leixlip, Co.Kildare
Malta: Hewlett-Packard Europe B.V., Amsterdam, Meyrin Branch, Route du Nant-d'Avril 150, 1217 Meyrin,
Switzerland
United Kingdom: The HP Limited Warranty benefits apply in addition to any legal rights to a guarantee from
seller of nonconformity of goods with the contract of sale. These rights expire six years from delivery of
goods for products purchased in England or Wales and five years from delivery of goods for products
purchased in Scotland. However various factors may impact your eligibility to receive these rights. For
further information, please consult the following link: Consumer Legal Guarantee (www.hp.com/go/eu-legal)
or you may visit the European Consumer Centers website (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Consumers have the right to
choose whether to claim service under the HP Limited Warranty or against the seller under the legal
guarantee.
Ireland: The HP Limited Warranty benefits apply in addition to any statutory rights from seller in relation to
nonconformity of goods with the contract of sale. However various factors may impact your eligibility to
receive these rights. Consumer statutory rights are not limited or affected in any manner by HP Care Pack.
For further information, please consult the following link: Consumer Legal Guarantee (www.hp.com/go/eulegal) or you may visit the European Consumer Centers website (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Consumers have the right to
choose whether to claim service under the HP Limited Warranty or against the seller under the legal
guarantee.
Malta: The HP Limited Warranty benefits apply in addition to any legal rights to a two-year guarantee from
seller of nonconformity of goods with the contract of sale; however various factors may impact your
eligibility to receive these rights. Consumer statutory rights are not limited or affected in any manner by the
HP Limited Warranty. For further information, please consult the following link: Consumer Legal Guarantee
(www.hp.com/go/eu-legal) or you may visit the European Consumer Centers website (http://ec.europa.eu/
consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Consumers have the
right to choose whether to claim service under the HP Limited Warranty or against the seller under two-year
legal guarantee.

Austria, Belgium, Germany, and Luxemburg
Die beschränkte HP Herstellergarantie ist eine von HP auf freiwilliger Basis angebotene kommerzielle
Garantie. Der Name und die Adresse der HP Gesellschaft, die in Ihrem Land für die Gewährung der
beschränkten HP Herstellergarantie verantwortlich ist, sind wie folgt:
Deutschland: HP Deutschland GmbH, Schickardstr. 32, D-71034 Böblingen
Österreich: HP Austria GmbH., Technologiestrasse 5, A-1120 Wien
Luxemburg: Hewlett-Packard Luxembourg S.C.A., 75, Parc d'Activités Capellen, Rue Pafebruc, L-8308
Capellen
Belgien: HP Belgium BVBA, Hermeslaan 1A, B-1831 Diegem
Die Rechte aus der beschränkten HP Herstellergarantie gelten zusätzlich zu den gesetzlichen Ansprüchen
wegen Sachmängeln auf eine zweijährige Gewährleistung ab dem Lieferdatum. Ob Sie Anspruch auf diese

ENWW

HP limited warranty statement 129

Rechte haben, hängt von zahlreichen Faktoren ab. Die Rechte des Kunden sind in keiner Weise durch die
beschränkte HP Herstellergarantie eingeschränkt bzw. betroffen. Weitere Hinweise finden Sie auf der
folgenden Website: Gewährleistungsansprüche für Verbraucher (www.hp.com/go/eu-legal) oder Sie können
die Website des Europäischen Verbraucherzentrums (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm) besuchen. Verbraucher haben das
Recht zu wählen, ob sie eine Leistung von HP gemäß der beschränkten HP Herstellergarantie in Anspruch
nehmen oder ob sie sich gemäß der gesetzlichen zweijährigen Haftung für Sachmängel (Gewährleistung) sich
an den jeweiligen Verkäufer wenden.

Belgium, France, and Luxemburg
La garantie limitée HP est une garantie commerciale fournie volontairement par HP. Voici les coordonnées de
l'entité HP responsable de l'exécution de la garantie limitée HP dans votre pays:
France: HP France SAS, société par actions simplifiée identifiée sous le numéro 448 694 133 RCS Evry, 1
Avenue du Canada, 91947, Les Ulis
G.D. Luxembourg: Hewlett-Packard Luxembourg S.C.A., 75, Parc d'Activités Capellen, Rue Pafebruc, L-8308
Capellen
Belgique: HP Belgium BVBA, Hermeslaan 1A, B-1831 Diegem
France: Les avantages de la garantie limitée HP s'appliquent en complément des droits dont vous disposez
au titre des garanties légales applicables dont le bénéfice est soumis à des conditions spécifiques. Vos droits
en tant que consommateur au titre de la garantie légale de conformité mentionnée aux articles L. 211-4 à L.
211-13 du Code de la Consommation et de celle relatives aux défauts de la chose vendue, dans les conditions
prévues aux articles 1641 à 1648 et 2232 du Code de Commerce ne sont en aucune façon limités ou affectés
par la garantie limitée HP. Pour de plus amples informations, veuillez consulter le lien suivant : Garanties
légales accordées au consommateur (www.hp.com/go/eu-legal). Vous pouvez également consulter le site
Web des Centres européens des consommateurs (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Les consommateurs ont le droit
de choisir d’exercer leurs droits au titre de la garantie limitée HP, ou auprès du vendeur au titre des garanties
légales applicables mentionnées ci-dessus.
POUR RAPPEL:
Garantie Légale de Conformité:
« Le vendeur est tenu de livrer un bien conforme au contrat et répond des défauts de conformité existant lors
de la délivrance.
Il répond également des défauts de conformité résultant de l'emballage, des instructions de montage ou de
l'installation lorsque celle-ci a été mise à sa charge par le contrat ou a été réalisée sous sa responsabilité ».
Article L211-5 du Code de la Consommation:
« Pour être conforme au contrat, le bien doit:
1° Etre propre à l'usage habituellement attendu d'un bien semblable et, le cas échéant:
- correspondre à la description donnée par le vendeur et posséder les qualités que celui-ci a présentées à
l'acheteur sous forme d'échantillon ou de modèle;
- présenter les qualités qu'un acheteur peut légitimement attendre eu égard aux déclarations publiques faites
par le vendeur, par le producteur ou par son représentant, notamment dans la publicité ou l'étiquetage;
2° Ou présenter les caractéristiques définies d'un commun accord par les parties ou être propre à tout usage
spécial recherché par l'acheteur, porté à la connaissance du vendeur et que ce dernier a accepté ».

130 Appendix B Service and support

ENWW

Article L211-12 du Code de la Consommation:
« L'action résultant du défaut de conformité se prescrit par deux ans à compter de la délivrance du bien ».
Garantie des vices cachés
Article 1641 du Code Civil : « Le vendeur est tenu de la garantie à raison des défauts cachés de la chose vendue
qui la rendent impropre à l'usage auquel on la destine, ou qui diminuent tellement cet usage que l'acheteur ne
l'aurait pas acquise, ou n'en aurait donné qu'un moindre prix, s'il les avait connus. »
Article 1648 alinéa 1 du Code Civil:
« L'action résultant des vices rédhibitoires doit être intentée par l'acquéreur dans un délai de deux ans à
compter de la découverte du vice. »
G.D. Luxembourg et Belgique: Les avantages de la garantie limitée HP s'appliquent en complément des
droits dont vous disposez au titre de la garantie de non-conformité des biens avec le contrat de vente.
Cependant, de nombreux facteurs peuvent avoir un impact sur le bénéfice de ces droits. Vos droits en tant
que consommateur au titre de ces garanties ne sont en aucune façon limités ou affectés par la garantie
limitée HP. Pour de plus amples informations, veuillez consulter le lien suivant : Garanties légales accordées
au consommateur (www.hp.com/go/eu-legal) ou vous pouvez également consulter le site Web des Centres
européens des consommateurs (http://ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Les consommateurs ont le droit de choisir de réclamer un service
sous la garantie limitée HP ou auprès du vendeur au cours d'une garantie légale de deux ans.

Italy
La Garanzia limitata HP è una garanzia commerciale fornita volontariamente da HP. Di seguito sono indicati
nome e indirizzo della società HP responsabile della fornitura dei servizi coperti dalla Garanzia limitata HP nel
vostro Paese:
Italia: HP Italy S.r.l., Via G. Di Vittorio 9, 20063 Cernusco S/Naviglio
I vantaggi della Garanzia limitata HP vengono concessi ai consumatori in aggiunta ai diritti derivanti dalla
garanzia di due anni fornita dal venditore in caso di non conformità dei beni rispetto al contratto di vendita.
Tuttavia, diversi fattori possono avere un impatto sulla possibilita’ di beneficiare di tali diritti. I diritti
spettanti ai consumatori in forza della garanzia legale non sono in alcun modo limitati, né modificati dalla
Garanzia limitata HP. Per ulteriori informazioni, si prega di consultare il seguente link: Garanzia legale per i
clienti (www.hp.com/go/eu-legal), oppure visitare il sito Web dei Centri europei per i consumatori
(http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). I
consumatori hanno il diritto di scegliere se richiedere un servizio usufruendo della Garanzia limitata HP
oppure rivolgendosi al venditore per far valere la garanzia legale di due anni.

Spain
Su Garantía limitada de HP es una garantía comercial voluntariamente proporcionada por HP. El nombre y
dirección de las entidades HP que proporcionan la Garantía limitada de HP (garantía comercial adicional del
fabricante) en su país es:
España: Hewlett-Packard Española S.L. Calle Vicente Aleixandre, 1 Parque Empresarial Madrid - Las Rozas,
E-28232 Madrid
Los beneficios de la Garantía limitada de HP son adicionales a la garantía legal de 2 años a la que los
consumidores tienen derecho a recibir del vendedor en virtud del contrato de compraventa; sin embargo,
varios factores pueden afectar su derecho a recibir los beneficios bajo dicha garantía legal. A este respecto, la
Garantía limitada de HP no limita o afecta en modo alguno los derechos legales del consumidor
(www.hp.com/go/eu-legal). Para más información, consulte el siguiente enlace: Garantía legal del

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HP limited warranty statement 131

consumidor o puede visitar el sitio web de los Centros europeos de los consumidores (http://ec.europa.eu/
consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Los clientes tienen
derecho a elegir si reclaman un servicio acogiéndose a la Garantía limitada de HP o al vendedor de
conformidad con la garantía legal de dos años.

Denmark
Den begrænsede HP-garanti er en garanti, der ydes frivilligt af HP. Navn og adresse på det HP-selskab, der er
ansvarligt for HP's begrænsede garanti i dit land, er som følger:
Danmark: HP Inc Danmark ApS, Engholm Parkvej 8, 3450, Allerød
Den begrænsede HP-garanti gælder i tillæg til eventuelle juridiske rettigheder, for en toårig garanti fra
sælgeren af varer, der ikke er i overensstemmelse med salgsaftalen, men forskellige faktorer kan dog
påvirke din ret til at opnå disse rettigheder. Forbrugerens lovbestemte rettigheder begrænses eller påvirkes
ikke på nogen måde af den begrænsede HP-garanti. Se nedenstående link for at få yderligere oplysninger:
Forbrugerens juridiske garanti (www.hp.com/go/eu-legal) eller du kan besøge De Europæiske
Forbrugercentres websted (http://ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Forbrugere har ret til at vælge, om de vil gøre krav på service i
henhold til HP's begrænsede garanti eller hos sælger i henhold til en toårig juridisk garanti.

Norway
HPs garanti er en begrenset og kommersiell garanti som HP selv har valgt å tilby. Følgende lokale selskap
innestår for garantien:
Norge: HP Norge AS, Rolfbuktveien 4b, 1364 Fornebu
HPs garanti kommer i tillegg til det mangelsansvar HP har i henhold til norsk forbrukerkjøpslovgivning, hvor
reklamasjonsperioden kan være to eller fem år, avhengig av hvor lenge salgsgjenstanden var ment å vare.
Ulike faktorer kan imidlertid ha betydning for om du kvalifiserer til å kreve avhjelp iht slikt mangelsansvar.
Forbrukerens lovmessige rettigheter begrenses ikke av HPs garanti. Hvis du vil ha mer informasjon, kan du
klikke på følgende kobling: Juridisk garanti for forbruker (www.hp.com/go/eu-legal) eller du kan besøke
nettstedet til de europeiske forbrukersentrene (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Forbrukere har retten til å velge å
kreve service under HPs garanti eller iht selgerens lovpålagte mangelsansvar.

Sweden
HP:s begränsade garanti är en kommersiell garanti som tillhandahålls frivilligt av HP. Namn och adress till
det HP-företag som ansvarar för HP:s begränsade garanti i ditt land är som följer:
Sverige: HP PPS Sverige AB, SE-169 73 Stockholm
Fördelarna som ingår i HP:s begränsade garanti gäller utöver de lagstadgade rättigheterna till tre års garanti
från säljaren angående varans bristande överensstämmelse gentemot köpeavtalet, men olika faktorer kan
påverka din rätt att utnyttja dessa rättigheter. Konsumentens lagstadgade rättigheter varken begränsas
eller påverkas på något sätt av HP:s begränsade garanti. Mer information får du om du följer denna länk:
Lagstadgad garanti för konsumenter (www.hp.com/go/eu-legal) eller så kan du gå till European Consumer
Centers webbplats (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/eccnet/index_en.htm). Konsumenter har rätt att välja om de vill ställa krav enligt HP:s begränsade garanti eller
på säljaren enligt den lagstadgade treåriga garantin.

132 Appendix B Service and support

ENWW

Portugal
A Garantia Limitada HP é uma garantia comercial fornecida voluntariamente pela HP. O nome e a morada da
entidade HP responsável pela prestação da Garantia Limitada HP no seu país são os seguintes:
Portugal: HPCP – Computing and Printing Portugal, Unipessoal, Lda., Edificio D. Sancho I, Quinta da Fonte,
Porto Salvo, Lisboa, Oeiras, 2740 244
As vantagens da Garantia Limitada HP aplicam-se cumulativamente com quaisquer direitos decorrentes da
legislação aplicável à garantia de dois anos do vendedor, relativa a defeitos do produto e constante do
contrato de venda. Existem, contudo, vários fatores que poderão afetar a sua elegibilidade para beneficiar de
tais direitos. Os direitos legalmente atribuídos aos consumidores não são limitados ou afetados de forma
alguma pela Garantia Limitada HP. Para mais informações, consulte a ligação seguinte: Garantia legal do
consumidor (www.hp.com/go/eu-legal) ou visite o Web site da Rede dos Centros Europeus do Consumidor
(http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm).
Os consumidores têm o direito de escolher se pretendem reclamar assistência ao abrigo da Garantia Limitada
HP ou contra o vendedor ao abrigo de uma garantia jurídica de dois anos.

Greece and Cyprus
Η Περιορισμένη εγγύηση HP είναι μια εμπορική εγγύηση η οποία παρέχεται εθελοντικά από την HP. Η
επωνυμία και η διεύθυνση του νομικού προσώπου ΗΡ που παρέχει την Περιορισμένη εγγύηση ΗΡ στη χώρα
σας είναι η εξής:
Ελλάδα /Κύπρoς: HP Printing and Personal Systems Hellas EPE, Tzavella 1-3, 15232 Chalandri, Attiki
Ελλάδα /Κύπρoς: HP Συστήματα Εκτύπωσης και Προσωπικών Υπολογιστών Ελλάς Εταιρεία Περιορισμένης
Ευθύνης, Tzavella 1-3, 15232 Chalandri, Attiki
Τα προνόμια της Περιορισμένης εγγύησης HP ισχύουν επιπλέον των νόμιμων δικαιωμάτων για διετή εγγύηση
έναντι του Πωλητή για τη μη συμμόρφωση των προϊόντων με τις συνομολογημένες συμβατικά ιδιότητες,
ωστόσο η άσκηση των δικαιωμάτων σας αυτών μπορεί να εξαρτάται από διάφορους παράγοντες. Τα νόμιμα
δικαιώματα των καταναλωτών δεν περιορίζονται ούτε επηρεάζονται καθ’ οιονδήποτε τρόπο από την
Περιορισμένη εγγύηση HP. Για περισσότερες πληροφορίες, συμβουλευτείτε την ακόλουθη τοποθεσία web:
Νόμιμη εγγύηση καταναλωτή (www.hp.com/go/eu-legal) ή μπορείτε να επισκεφτείτε την τοποθεσία web των
Ευρωπαϊκών Κέντρων Καταναλωτή (http://ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Οι καταναλωτές έχουν το δικαίωμα να επιλέξουν αν θα αξιώσουν
την υπηρεσία στα πλαίσια της Περιορισμένης εγγύησης ΗΡ ή από τον πωλητή στα πλαίσια της νόμιμης
εγγύησης δύο ετών.

Hungary
A HP korlátozott jótállás egy olyan kereskedelmi jótállás, amelyet a HP a saját elhatározásából biztosít. Az
egyes országokban a HP mint gyártó által vállalt korlátozott jótállást biztosító HP vállalatok neve és címe:
Magyarország: HP Inc Magyarország Kft., H-1117 Budapest, Alíz utca 1.
A HP korlátozott jótállásban biztosított jogok azokon a jogokon felül illetik meg Önt, amelyek a termékeknek
az adásvételi szerződés szerinti minőségére vonatkozó kétéves, jogszabályban foglalt eladói
szavatosságból, továbbá ha az Ön által vásárolt termékre alkalmazandó, a jogszabályban foglalt kötelező
eladói jótállásból erednek, azonban számos körülmény hatással lehet arra, hogy ezek a jogok Önt megilletike. További információért kérjük, keresse fel a következő webhelyet: Jogi Tájékoztató Fogyasztóknak
(www.hp.com/go/eu-legal) vagy látogassa meg az Európai Fogyasztói Központok webhelyét
(http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). A
fogyasztóknak jogában áll, hogy megválasszák, hogy a jótállással kapcsolatos igényüket a HP korlátozott

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HP limited warranty statement 133

jótállás alapján vagy a kétéves, jogszabályban foglalt eladói szavatosság, illetve, ha alkalmazandó, a
jogszabályban foglalt kötelező eladói jótállás alapján érvényesítik.

Czech Republic
Omezená záruka HP je obchodní zárukou dobrovolně poskytovanou společností HP. Názvy a adresy
společností skupiny HP, které odpovídají za plnění omezené záruky HP ve vaší zemi, jsou následující:
Česká republika: HP Inc Czech Republic s. r. o., Za Brumlovkou 5/1559, 140 00 Praha 4
Výhody, poskytované omezenou zárukou HP, se uplatňuji jako doplňek k jakýmkoli právním nárokům na
dvouletou záruku poskytnutou prodejcem v případě nesouladu zboží s kupní smlouvou. Váš nárok na uznání
těchto práv však může záviset na mnohých faktorech. Omezená záruka HP žádným způsobem neomezuje ani
neovlivňuje zákonná práva zákazníka. Další informace získáte kliknutím na následující odkaz: Zákonná
záruka spotřebitele (www.hp.com/go/eu-legal) případně můžete navštívit webové stránky Evropského
spotřebitelského centra (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/
ecc-net/index_en.htm). Spotřebitelé mají právo se rozhodnout, zda chtějí službu reklamovat v rámci
omezené záruky HP nebo v rámci zákonem stanovené dvouleté záruky u prodejce.

Slovakia
Obmedzená záruka HP je obchodná záruka, ktorú spoločnosť HP poskytuje dobrovoľne. Meno a adresa
subjektu HP, ktorý zabezpečuje plnenie vyplývajúce z Obmedzenej záruky HP vo vašej krajine:
Slovenská republika: HP Inc Slovakia, s.r.o., Galvaniho 7, 821 04 Bratislava
Výhody Obmedzenej záruky HP sa uplatnia vedľa prípadných zákazníkových zákonných nárokov voči
predávajúcemu z vád, ktoré spočívajú v nesúlade vlastností tovaru s jeho popisom podľa predmetnej zmluvy.
Možnosť uplatnenia takých prípadných nárokov však môže závisieť od rôznych faktorov. Služby Obmedzenej
záruky HP žiadnym spôsobom neobmedzujú ani neovplyvňujú zákonné práva zákazníka, ktorý je
spotrebiteľom. Ďalšie informácie nájdete na nasledujúcom prepojení: Zákonná záruka spotrebiteľa
(www.hp.com/go/eu-legal), prípadne môžete navštíviť webovú lokalitu európskych zákazníckych stredísk
(http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm).
Spotrebitelia majú právo zvoliť si, či chcú uplatniť servis v rámci Obmedzenej záruky HP alebo počas zákonnej
dvojročnej záručnej lehoty u predajcu.

Poland
Ograniczona gwarancja HP to komercyjna gwarancja udzielona dobrowolnie przez HP. Nazwa i adres
podmiotu HP odpowiedzialnego za realizację Ograniczonej gwarancji HP w Polsce:
Polska: HP Inc Polska sp. z o.o., Szturmowa 2a, 02-678 Warszawa, wpisana do rejestru przedsiębiorców
prowadzonego przez Sąd Rejonowy dla m.st. Warszawy w Warszawie, XIII Wydział Gospodarczy Krajowego
Rejestru Sądowego, pod numerem KRS 0000546115, NIP 5213690563, REGON 360916326, GIOŚ
E0020757WZBW, kapitał zakładowy 480.000 PLN.
Świadczenia wynikające z Ograniczonej gwarancji HP stanowią dodatek do praw przysługujących nabywcy w
związku z dwuletnią odpowiedzialnością sprzedawcy z tytułu niezgodności towaru z umową (rękojmia).
Niemniej, na możliwość korzystania z tych praw mają wpływ różne czynniki. Ograniczona gwarancja HP w
żaden sposób nie ogranicza praw konsumenta ani na nie nie wpływa. Więcej informacji można znaleźć pod
następującym łączem: Gwarancja prawna konsumenta (www.hp.com/go/eu-legal), można także odwiedzić
stronę internetową Europejskiego Centrum Konsumenckiego (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Konsumenci mają prawo wyboru
co do możliwosci skorzystania albo z usług gwarancyjnych przysługujących w ramach Ograniczonej gwarancji
HP albo z uprawnień wynikających z dwuletniej rękojmi w stosunku do sprzedawcy.

134 Appendix B Service and support

ENWW

Bulgaria
Ограничената гаранция на HP представлява търговска гаранция, доброволно предоставяна от HP.
Името и адресът на дружеството на HP за вашата страна, отговорно за предоставянето на
гаранционната поддръжка в рамките на Ограничената гаранция на HP, са както следва:
HP Inc Bulgaria EOOD (Ейч Пи Инк България ЕООД), гр. София 1766, район р-н Младост, бул.
Околовръстен Път No 258, Бизнес Център Камбаните
Предимствата на Ограничената гаранция на HP се прилагат в допълнение към всички законови права за
двугодишна гаранция от продавача при несъответствие на стоката с договора за продажба. Въпреки
това, различни фактори могат да окажат влияние върху условията за получаване на тези права.
Законовите права на потребителите не са ограничени или засегнати по никакъв начин от Ограничената
гаранция на HP. За допълнителна информация, моля вижте Правната гаранция на потребителя
(www.hp.com/go/eu-legal) или посетете уебсайта на Европейския потребителски център
(http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm).
Потребителите имат правото да избират дали да претендират за извършване на услуга в рамките на
Ограничената гаранция на HP или да потърсят такава от търговеца в рамките на двугодишната правна
гаранция.

Romania
Garanția limitată HP este o garanție comercială furnizată în mod voluntar de către HP. Numele și adresa
entității HP răspunzătoare de punerea în aplicare a Garanției limitate HP în țara dumneavoastră sunt
următoarele:
Romănia: HP Inc Romania SRL, 5 Fabrica de Glucoza Str., Building F, Ground Floor and Floor 8, 2nd District,
Bucureşti
Beneficiile Garanției limitate HP se aplică suplimentar faţă de orice drepturi privind garanţia de doi ani oferită
de vânzător pentru neconformitatea bunurilor cu contractul de vânzare; cu toate acestea, diverşi factori pot
avea impact asupra eligibilităţii dvs. de a beneficia de aceste drepturi. Drepturile legale ale consumatorului
nu sunt limitate sau afectate în vreun fel de Garanția limitată HP. Pentru informaţii suplimentare consultaţi
următorul link: garanția acordată consumatorului prin lege (www.hp.com/go/eu-legal) sau puteți accesa
site-ul Centrul European al Consumatorilor (http://ec.europa.eu/consumers/solving_consumer_disputes/
non-judicial_redress/ecc-net/index_en.htm). Consumatorii au dreptul să aleagă dacă să pretindă despăgubiri
în cadrul Garanței limitate HP sau de la vânzător, în cadrul garanției legale de doi ani.

Belgium and the Netherlands
De Beperkte Garantie van HP is een commerciële garantie vrijwillig verstrekt door HP. De naam en het adres
van de HP-entiteit die verantwoordelijk is voor het uitvoeren van de Beperkte Garantie van HP in uw land is
als volgt:
Nederland: HP Nederland B.V., Startbaan 16, 1187 XR Amstelveen
België: HP Belgium BVBA, Hermeslaan 1A, B-1831 Diegem
De voordelen van de Beperkte Garantie van HP vormen een aanvulling op de wettelijke garantie voor
consumenten gedurende twee jaren na de levering te verlenen door de verkoper bij een gebrek aan
conformiteit van de goederen met de relevante verkoopsovereenkomst. Niettemin kunnen diverse factoren
een impact hebben op uw eventuele aanspraak op deze wettelijke rechten. De wettelijke rechten van de
consument worden op geen enkele wijze beperkt of beïnvloed door de Beperkte Garantie van HP. Raadpleeg
voor meer informatie de volgende webpagina: Wettelijke garantie van de consument (www.hp.com/go/eulegal) of u kan de website van het Europees Consumenten Centrum bezoeken (http://ec.europa.eu/
consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Consumenten hebben

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HP limited warranty statement 135

het recht om te kiezen tussen enerzijds de Beperkte Garantie van HP of anderzijds het aanspreken van de
verkoper in toepassing van de wettelijke garantie.

Finland
HP:n rajoitettu takuu on HP:n vapaaehtoisesti antama kaupallinen takuu. HP:n myöntämästä takuusta
maassanne vastaavan HP:n edustajan yhteystiedot ovat:
Suomi: HP Finland Oy, Piispankalliontie, FIN - 02200 Espoo
HP:n takuun edut ovat voimassa mahdollisten kuluttajansuojalakiin perustuvien oikeuksien lisäksi sen
varalta, että tuote ei vastaa myyntisopimusta. Saat lisätietoja seuraavasta linkistä: Kuluttajansuoja
(www.hp.com/go/eu-legal) tai voit käydä Euroopan kuluttajakeskuksen sivustolla (http://ec.europa.eu/
consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Kuluttajilla on oikeus
vaatia virheen korjausta HP:n takuun ja kuluttajansuojan perusteella HP:lta tai myyjältä.

Slovenia
Omejena garancija HP je prostovoljna trgovska garancija, ki jo zagotavlja podjetje HP. Ime in naslov poslovne
enote HP, ki je odgovorna za omejeno garancijo HP v vaši državi, sta naslednja:
Slovenija: Hewlett-Packard Europe B.V., Amsterdam, Meyrin Branch, Route du Nant-d'Avril 150, 1217 Meyrin,
Switzerland
Ugodnosti omejene garancije HP veljajo poleg zakonskih pravic, ki ob sklenitvi kupoprodajne pogodbe
izhajajo iz dveletne garancije prodajalca v primeru neskladnosti blaga, vendar lahko na izpolnjevanje pogojev
za uveljavitev pravic vplivajo različni dejavniki. Omejena garancija HP nikakor ne omejuje strankinih z
zakonom predpisanih pravic in ne vpliva nanje. Za dodatne informacije glejte naslednjo povezavo: Strankino
pravno jamstvo (www.hp.com/go/eu-legal); ali pa obiščite spletno mesto evropskih središč za potrošnike
(http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm).
Potrošniki imajo pravico izbrati, ali bodo uveljavljali pravice do storitev v skladu z omejeno garancijo HP ali
proti prodajalcu v skladu z dvoletno zakonsko garancijo.

Croatia
HP ograničeno jamstvo komercijalno je dobrovoljno jamstvo koje pruža HP. Ime i adresa HP subjekta
odgovornog za HP ograničeno jamstvo u vašoj državi:
Hrvatska: HP Computing and Printing d.o.o. za računalne i srodne aktivnosti, Radnička cesta 41, 10000
Zagreb
Pogodnosti HP ograničenog jamstva vrijede zajedno uz sva zakonska prava na dvogodišnje jamstvo kod bilo
kojeg prodavača s obzirom na nepodudaranje robe s ugovorom o kupnji. Međutim, razni faktori mogu utjecati
na vašu mogućnost ostvarivanja tih prava. HP ograničeno jamstvo ni na koji način ne utječe niti ne ograničava
zakonska prava potrošača. Dodatne informacije potražite na ovoj adresi: Zakonsko jamstvo za potrošače
(www.hp.com/go/eu-legal) ili možete posjetiti web-mjesto Europskih potrošačkih centara
(http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm).
Potrošači imaju pravo odabrati žele li ostvariti svoja potraživanja u sklopu HP ograničenog jamstva ili
pravnog jamstva prodavača u trajanju ispod dvije godine.

Latvia
HP ierobežotā garantija ir komercgarantija, kuru brīvprātīgi nodrošina HP. HP uzņēmums, kas sniedz HP
ierobežotās garantijas servisa nodrošinājumu jūsu valstī:
Latvija: HP Finland Oy, PO Box 515, 02201 Espoo, Finland

136 Appendix B Service and support

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HP ierobežotās garantijas priekšrocības tiek piedāvātas papildus jebkurām likumīgajām tiesībām uz
pārdevēja un/vai rażotāju nodrošinātu divu gadu garantiju gadījumā, ja preces neatbilst pirkuma līgumam,
tomēr šo tiesību saņemšanu var ietekmēt vairāki faktori. HP ierobežotā garantija nekādā veidā neierobežo un
neietekmē patērētāju likumīgās tiesības. Lai iegūtu plašāku informāciju, izmantojiet šo saiti: Patērētāju
likumīgā garantija (www.hp.com/go/eu-legal) vai arī Eiropas Patērētāju tiesību aizsardzības centra tīmekļa
vietni (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/
index_en.htm). Patērētājiem ir tiesības izvēlēties, vai pieprasīt servisa nodrošinājumu saskaņā ar HP
ierobežoto garantiju, vai arī pārdevēja sniegto divu gadu garantiju.

Lithuania
HP ribotoji garantija yra HP savanoriškai teikiama komercinė garantija. Toliau pateikiami HP bendrovių,
teikiančių HP garantiją (gamintojo garantiją) jūsų šalyje, pavadinimai ir adresai:
Lietuva: HP Finland Oy, PO Box 515, 02201 Espoo, Finland
HP ribotoji garantija papildomai taikoma kartu su bet kokiomis kitomis įstatymais nustatytomis teisėmis į
pardavėjo suteikiamą dviejų metų laikotarpio garantiją dėl prekių atitikties pardavimo sutarčiai, tačiau tai, ar
jums ši teisė bus suteikiama, gali priklausyti nuo įvairių aplinkybių. HP ribotoji garantija niekaip neapriboja ir
neįtakoja įstatymais nustatytų vartotojo teisių. Daugiau informacijos rasite paspaudę šią nuorodą: Teisinė
vartotojo garantija (www.hp.com/go/eu-legal) arba apsilankę Europos vartotojų centro internetinėje
svetainėje (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/
index_en.htm). Vartotojai turi teisę prašyti atlikti techninį aptarnavimą pagal HP ribotąją garantiją arba
pardavėjo teikiamą dviejų metų įstatymais nustatytą garantiją.

Estonia
HP piiratud garantii on HP poolt vabatahtlikult pakutav kaubanduslik garantii. HP piiratud garantii eest
vastutab HP üksus aadressil:
Eesti: HP Finland Oy, PO Box 515, 02201 Espoo, Finland
HP piiratud garantii rakendub lisaks seaduses ettenähtud müüjapoolsele kaheaastasele garantiile, juhul kui
toode ei vasta müügilepingu tingimustele. Siiski võib esineda asjaolusid, mille puhul teie jaoks need õigused
ei pruugi kehtida. HP piiratud garantii ei piira ega mõjuta mingil moel tarbija seadusjärgseid õigusi. Lisateavet
leiate järgmiselt lingilt: tarbija õiguslik garantii (www.hp.com/go/eu-legal) või võite külastada Euroopa
tarbijakeskuste veebisaiti (http://ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Tarbijal on õigus valida, kas ta soovib kasutada HP piiratud garantiid
või seadusega ette nähtud müüjapoolset kaheaastast garantiid.

Russia
Срок службы принтера для России
Срок службы данного принтера HP составляет пять лет в нормальных условиях эксплуатации. Срок
службы отсчитывается с момента ввода принтера в эксплуатацию. В конце срока службы HP
рекомендует посетить веб-сайт нашей службы поддержки по адресу http://www.hp.com/support и/или
связаться с авторизованным поставщиком услуг HP для получения рекомендаций в отношении
дальнейшего безопасного использования принтера.

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HP limited warranty statement 137

HP's Premium Protection Warranty: LaserJet toner cartridge
limited warranty statement
This HP product is warranted to be free from defects in materials and workmanship.
This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or
tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation
outside of the published environmental specifications for the printer product or (c) exhibit wear from
ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written description of the
problem and print samples) or contact HP customer support. At HP's option, HP will either replace products
that prove to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY
OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS
ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR
A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT,
SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER
BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO
NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

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HP policy on non-HP supplies
HP cannot recommend the use of non-HP toner cartridges, either new or remanufactured.
NOTE: For HP printer products, the use of a non-HP toner cartridge or a refilled toner cartridge does not
affect either the warranty to the customer or any HP support contract with the customer. However, if product
failure or damage is attributable to the use of a non-HP toner cartridge or refilled toner cartridge, HP will
charge its standard time and materials charges to service the product for the particular failure or damage.

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HP policy on non-HP supplies 139

HP anticounterfeit Web site
Go to www.hp.com/go/anticounterfeit when you install an HP toner cartridge and the control-panel message
indicates the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve
the problem.
Your toner cartridge might not be a genuine HP toner cartridge if you notice the following:
●

The supplies status page indicates that a non-HP supply is installed.

●

You are experiencing a high number of problems with the cartridge.

●

The cartridge does not look like it usually does (for example, the packaging differs from HP packaging).

140 Appendix B Service and support

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Data stored on the toner cartridge
The HP toner cartridges used with this product contain a memory chip that assists in the operation of the
product.
In addition, this memory chip collects a limited set of information about the usage of the product, which
might include the following: the date when the toner cartridge was first installed, the date when the toner
cartridge was last used, the number of pages printed using the toner cartridge, the page coverage, the
printing modes used, any printing errors that might have occurred, and the product model. This information
helps HP design future products to meet our customers' printing needs.
The data collected from the toner cartridge memory chip does not contain information that can be used to
identify a customer or user of the toner cartridge or their product.
HP collects a sampling of the memory chips from toner cartridges returned to HP's free return and recycling
program (HP Planet Partners: www.hp.com/recycle). The memory chips from this sampling are read and
studied in order to improve future HP products. HP partners who assist in recycling this toner cartridge might
have access to this data, as well.
Any third party possessing the toner cartridge might have access to the anonymous information on the
memory chip.

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Data stored on the toner cartridge 141

End User License Agreement
READ CAREFULLY BEFORE USING THIS SOFTWARE EQUIPMENT: This End-User license Agreement ("EULA") is a
legal agreement between (a) you (either an individual or a single entity) and (b) HP Inc. ("HP") that governs
your use of any Software Product, installed on or made available by HP for use with your HP product
("HP Product"), that is not otherwise subject to a separate license agreement between you and HP or its
suppliers. Other software may contain a EULA in its online documentation. The term "Software Product"
means computer software and may include associated media, printed materials and "online" or electronic
documentation.
An amendment or addendum to this EULA may accompany the HP Product.
RIGHTS IN THE SOFTWARE PRODUCT ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS
AND CONDITIONS OF THIS EULA. BY INSTALLING, COPYING, DOWNLOADING, OR OTHERWISE USING THE
SOFTWARE PRODUCT, YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA. IF YOU DO NOT ACCEPT THESE
LICENSE TERMS, YOUR SOLE REMEDY IS TO RETURN THE ENTIRE UNUSED PRODUCT (HARDWARE AND
SOFTWARE) WITHIN 14 DAYS FOR A REFUND SUBJECT TO THE REFUND POLICY OF YOUR PLACE OF PURCHASE.
1.

GRANT OF LICENSE. HP grants you the following rights provided you comply with all terms and
conditions of this EULA:
a.

Use. You may use the Software Product on a single computer ("Your Computer"). If the Software
Product is provided to you via the internet and was originally licensed for use on more than one
computer, you may install and use the Software Product only on those computers. You may not
separate component parts of the Software Product for use on more than one computer. You do
not have the right to distribute the Software Product. You may load the Software Product into
Your Computer's temporary memory (RAM) for purposes of using the Software Product.

Storage. You may copy the Software Product into the local memory or storage device of the
HP Product.

Copying. You may make archival or back-up copies of the Software Product, provided the copy
contains all of the original Software Product's proprietary notices and that it is used only for backup purposes.

Reservation of Rights. HP and its suppliers reserve all rights not expressly granted to you in this
EULA.

Freeware. Notwithstanding the terms and conditions of this EULA, all or any portion of the
Software Product which constitutes non-proprietary HP software or software provided under
public license by third parties ("Freeware"), is licensed to you subject to the terms and conditions
of the software license agreement accompanying such Freeware whether in the form of a discrete
agreement, shrink wrap license or electronic license terms accepted at time of download. Use of
the Freeware by you shall be governed entirely by the terms and conditions of such license.

Recovery Solution. Any software recovery solution provided with/for your HP Product, whether in
the form of a hard disk drive-based solution, an external media-based recovery solution (e.g.
floppy disk, CD or DVD) or an equivalent solution delivered in any other form, may only be used for
restoring the hard disk of the HP Product with/for which the recovery solution was originally

142 Appendix B Service and support

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purchased. The use of any Microsoft operating system software contained in such recovery
solution shall be governed by the Microsoft License Agreement.
2.

UPGRADES. To use a Software Product identified as an upgrade, you must first be licensed for the
original Software Product identified by HP as eligible for the upgrade. After upgrading, you may no
longer use the original Software Product that formed the basis for your upgrade eligibility. By using the
Software Product, you also agree that HP may automatically access your HP Product when connected to
the internet to check the version or status of certain Software Products and may automatically
download and install upgrades or updates to such Software Products on to your HP Product to provide
new versions or updates required to maintain the functionality, performance, or security of the
HP Software and your HP Product and facilitate the provision of support or other services provided to
you. In certain cases, and depending on the type of upgrade or update, notifications will be provided to
you (via pop-up or other means), which may require you to initiate the upgrade or update.

ADDITIONAL SOFTWARE. This EULA applies to updates or supplements to the original Software Product
provided by HP unless HP provides other terms along with the update or supplement. In case of a
conflict between such terms, the other terms will prevail.

TRANSFER.
a.

Third Party. The initial user of the Software Product may make a one-time transfer of the Software
Product to another end user. Any transfer must include all component parts, media, printed
materials, this EULA, and if applicable, the Certificate of Authenticity. The transfer may not be an
indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the
transferred product must agree to all the EULA terms. Upon transfer of the Software Product, your
license is automatically terminated.

Restrictions. You may not rent, lease or lend the Software Product or use the Software Product for
commercial timesharing or bureau use. You may not sublicense, assign or transfer the license or
Software Product except as expressly provided in this EULA.

PROPRIETARY RIGHTS. All intellectual property rights in the Software Product and user documentation
are owned by HP or its suppliers and are protected by law, including but not limited to United States
copyright, trade secret, and trademark law, as well as other applicable laws and international treaty
provisions. You shall not remove any product identification, copyright notices or proprietary restrictions
from the Software Product.

LIMITATION ON REVERSE ENGINEERING. You may not reverse engineer, decompile, or disassemble the
Software Product, except and only to the extent that the right to do so is mandated under applicable
law notwithstanding this limitation or it is expressly provided for in this EULA.

TERM. This EULA is effective unless terminated or rejected. This EULA will also terminate upon
conditions set forth elsewhere in this EULA or if you fail to comply with any term or condition of this
EULA.

CONSENT TO COLLECTION/USE OF DATA.
a.

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HP will use cookies and other web technology tools to collect anonymous technical information
related to HP Software and your HP Product. This data will be used to provide the upgrades and
related support or other services described in Section 2. HP will also collect personal information
including your Internet Protocol address or other unique identifier information associated with
your HP Product and data provided by you on registration of your HP Product. As well as providing
the upgrades and related support or other services, this data will be used for sending marketing
communications to you (in each case with your express consent where required by applicable law).

End User License Agreement 143

To the extent permitted by applicable law, by accepting these terms and conditions you consent to
the collection and use of anonymous and personal data by HP, its subsidiaries, and affiliates as
described in this EULA and as further described in HP’s privacy policy: www.hp.com/go/privacy
b.

Collection/Use by Third Parties. Certain software programs included in your HP Product are
provided and separately licensed to you by third party providers (“Third Party Software”). Third
Party Software may be installed and operational on your HP Product even if you choose not to
activate/purchase such software. Third Party Software may collect and transmit technical
information about your system (i.e., IP address, unique device identifier, software version
installed, etc.) and other system data. This information is used by the third party to identify
technical system attributes and ensure that the most current version of the software has been
installed on your system. If you do not want the Third Party Software to collect this technical
information or automatically send you version updates, you should uninstall the software prior to
connecting to the Internet.

DISCLAIMER OF WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HP AND ITS
SUPPLIERS PROVIDE THE SOFTWARE PRODUCT “AS IS” AND WITH ALL FAULTS, AND HEREBY DISCLAIM
ALL OTHER WARRANTIES, GUARANTEES, AND CONDITIONS, EITHER EXPRESS, IMPLIED, OR STATUTORY,
INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE AND NON-INFRINGEMENT, ANY IMPLIED
WARRANTIES, DUTIES, GUARANTEES, OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY
QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, AND OF LACK OF VIRUSES ALL WITH REGARD TO THE
SOFTWARE PRODUCT. Some states/jurisdictions do not allow exclusion of implied warranties or
limitations on the duration of implied warranties, so the above disclaimer may not apply to you in its
entirety.
IN AUSTRALIA AND NEW ZEALAND, THE SOFTWARE COMES WITH GUARANTEES THAT CANNOT BE
EXCLUDED UNDER AUSTRALIAN AND NEW ZEALAND CONSUMER LAWS. AUSTRALIAN CONSUMERS ARE
ENTITLED TO A REPLACEMENT OR A REFUND FOR A MAJOR FAILURE AND COMPENSATION FOR OTHER
REASONABLY FORESEEABLE LOSS OR DAMAGE. AUSTRALIAN CONSUMERS ARE ALSO ENTITLED TO HAVE
THE SOFTWARE REPAIRED OR REPLACED IF IT FAILS TO BE OF ACCEPTABLE QUALITY AND THE FAILURE
DOES NOT AMOUNT TO A MAJOR FAILURE. NEW ZEALAND CONSUMERS WHO ARE PURCHASING GOODS
FOR PERSONAL, DOMESTIC OR HOUSEHOLD USE OR CONSUMPTION AND NOT FOR THE PURPOSE OF A
BUSINESS (“NEW ZEALAND CONSUMERS”) ARE ENTITLED TO REPAIR, REPLACEMENT OR REFUND FOR A
FAILURE AND COMPENSATION FOR OTHER REASONABLY FORESEEABLE LOSS OR DAMAGE.

10. LIMITATION OF LIABILITY. Subject to local law, notwithstanding any damages that you might incur, the
entire liability of HP and any of its suppliers under any provision of this EULA and your exclusive remedy
for all of the foregoing shall be limited to the greater of the amount actually paid by you separately for
the Software Product or U.S. $5.00. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO
EVENT SHALL HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR
CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF
PROFITS OR CONFIDENTIAL OR OTHER INFORMATION, FOR BUSINESS INTERRUPTION, FOR PERSONAL
INJURY, FOR LOSS OF PRIVACY ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO
USE THE SOFTWARE PRODUCT, OR OTHERWISE IN CONNECTION WITH ANY PROVISION OF THIS EULA,
EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF
THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some states/jurisdictions do not allow the exclusion or
limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to
you.
11. U.S. GOVERNMENT CUSTOMERS. Consistent with FAR 12.211 and 12.212, Commercial Computer
Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to
the U.S. Government under HP's standard commercial license.
12. COMPLIANCE WITH EXPORT LAWS. You shall comply with all laws and regulations of the United States
and other countries ("Export Laws") to assure that the Software Product is not (1) exported, directly or

144 Appendix B Service and support

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indirectly, in violation of Export Laws, or (2) used for any purpose prohibited by Export Laws, including,
without limitation, nuclear, chemical, or biological weapons proliferation.
13. CAPACITY AND AUTHORITY TO CONTRACT. You represent that you are of the legal age of majority in
your state of residence and, if applicable, you are duly authorized by your employer to enter into this
contract.
14. APPLICABLE LAW. This EULA is governed by the laws of the country in which the equipment was
purchased.
15. ENTIRE AGREEMENT. This EULA (including any addendum or amendment to this EULA which is included
with the HP Product) is the entire agreement between you and HP relating to the Software Product and
it supersedes all prior or contemporaneous oral or written communications, proposals and
representations with respect to the Software Product or any other subject matter covered by this EULA.
To the extent the terms of any HP policies or programs for support services conflict with the terms of
this EULA, the terms of this EULA shall control.
© Copyright 2015 HP Development Company, L.P.
The information contained herein is subject to change without notice. All other product names mentioned
herein may be trademarks of their respective companies. To the extent permitted by applicable law, the only
warranties for HP products and services are set forth in the express warranty statements accompanying such
products and services. Nothing herein should be construed as constituting an additional warranty. To the
extent permitted by applicable law, HP shall not be liable for technical or editorial errors or omissions
contained herein.
First Edition: August 2015

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End User License Agreement 145

OpenSSL
This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://
www.openssl.org/)
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED
WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS
CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR
CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR
SERVICES;
LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF
LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)
ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH
DAMAGE.
This product includes cryptographic software written by Eric Young (eay@cryptsoft.com). This product
includes software written by Tim Hudson (tjh@cryptsoft.com).

146 Appendix B Service and support

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Customer self-repair warranty service
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that
the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement.
There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory. If you request HP
to replace these parts, you will be charged for the travel and labor costs of this service. 2) Parts for which
customer self repair is optional. These parts are also designed for Customer Self Repair. If, however, you
require that HP replace them for you, this may be done at no additional charge under the type of warranty
service designated for your product.
Based on availability and where geography permits, CSR parts will be shipped for next business day delivery.
Same-day or four-hour delivery may be offered at an additional charge where geography permits. If
assistance is required, you can call the HP Technical Support Center and a technician will help you over the
phone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be
returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective
part back to HP within a defined period of time, normally five (5) business days. The defective part must be
returned with the associated documentation in the provided shipping material. Failure to return the defective
part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and
part return costs and determine the courier/carrier to be used.

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Customer self-repair warranty service 147

Customer support
Get telephone support for your country/region
Have the product name, serial number, date of purchase, and
problem description ready.

Country/region phone numbers are on the flyer that was in the
box with your product or at www.hp.com/support/.

Get 24-hour Internet support, and download software utilities
and drivers

www.hp.com/support/ljcp5220series

Order additional HP service or maintenance agreements

www.hp.com/go/carepack

www.register.hp.com

148 Appendix B Service and support

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Specifications

●

Physical specifications

●

Power consumption, electrical specifications, and acoustic emissions

●

Environmental specifications

149

Physical specifications
Table C-1 Physical specifications
Product

Height

Depth

Width

Weight

HP Color LaserJet
CP5225 Series Printer

338 mm (13.3 in)

588 mm (23.1 in)

545 mm (21.5 in)

Without print cartridges:
31.5 kg (69.5 lb)
With print cartridges:
38.9 kg (85.7 lb)

Power consumption, electrical specifications, and acoustic
emissions
See www.hp.com/go/cljcp5220_regulatory for current information.

Environmental specifications
Table C-2 Operating-environment specifications
Environment

Recommended

Allowed

Temperature

15° to 27°C (59° to 80.6°F)

10° to 30°C (50° to 86°F)

Humidity

20% to 60% relative humidity (RH)

10% to 80% RH

Altitude

Not applicable

0 to 3048 m (0 to 10,000 ft)

NOTE: These values are based on preliminary data. See www.hp.com/support/ljcp5220series for current
information.

150 Appendix C Specifications

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Regulatory information

●

Environmental product stewardship program

●

Declaration of conformity

●

Safety statements

151

Environmental product stewardship program
Protecting the environment
HP is committed to providing quality products in an environmentally sound manner. This product has been
designed with several attributes to minimize impacts on our environment.

Ozone production
The airborne emissions of ozone for this product has been measured according to a generally recognized
method* and when these emissions data are applied to a “generic office model exposure scenario”**, HP is
able to determine there is no appreciable amount of ozone generated during printing that exceeds any
current indoor air quality standards or guidelines.
* Test method for the determination of emissions from hardcopy devices with respect to awarding the
environmental label for office devices with printing function; RAL-UZ 171 – BAM July, 2012
** Based on ozone concentration when printing 2 hours per day in a 32 cubic meter room with a ventilation
rate of 0.72 air changes per hour with HP printing supplies

Power consumption
Power usage drops significantly while in Ready, Sleep, or Off mode, which saves natural resources and saves
money without affecting the high performance of this product. HP printing and imaging equipment marked
with the ENERGY STAR® logo is qualified to the U.S. Environmental Protection Agency's ENERGY STAR
specifications for imaging equipment. The following mark will appear on ENERGY STAR qualified imaging
products:

Additional ENERGY STAR qualified imaging product model information is listed at:
www.hp.com/go/energystar

Toner consumption
EconoMode uses less toner, which might extend the life of the print cartridge. HP does not recommend the
full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical
parts in the print cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing
the print cartridge.

Paper use
This product’s duplex feature (manual or automatic) and N-up printing (multiple pages printed on one page)
capability can reduce paper usage and the resulting demands on natural resources.

Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to
identify plastics for recycling purposes at the end of the product’s life.

152 Appendix D Regulatory information

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HP LaserJet print supplies
Original HP Supplies were designed with the environment in mind. HP makes it easy to conserve resources
and paper when printing. And when you are done, we make it easy and free to recycle.1
All HP cartridges returned to HP Planet Partners go through a multiphase recycling process where materials
are separated and refined for use as raw material in new Original HP cartridges and everyday products. No
Original HP cartridges returned through HP Planet Partners are ever sent to a landfill, and HP never refills or
resells Original HP cartridges.
To participate in HP Planet Partners return and recycling program, visit www.hp.com/recycle. Select your
country/region for information on how to return HP printing supplies. Multi-lingual program information
and instructions are also included in every new HP LaserJet print cartridge package.
1

Program availability varies. For more information, visit www.hp.com/recycle.

Paper
This product is capable of using recycled paper and lightweight paper (EcoFFICIENT™) when the paper meets
the guidelines outlined in the HP LaserJet Printer Family Print Media Guide. This product is suitable for the use
of recycled paper and lightweight paper (EcoFFICIENT™) according to EN12281:2002.

Material restrictions
This HP product does not contain added mercury.
This HP product does not contain a battery.

Disposal of waste equipment by users (EU and India)
This symbol means do not dispose of your product with your other household waste. Instead, you should
protect human health and the environment by handing over your waste equipment to a designated collection
point for the recycling of waste electrical and electronic equipment. For more information, please contact
your household waste disposal service, or go to: www.hp.com/recycle.

Electronic hardware recycling
HP encourages customers to recycle used electronic hardware. For more information about recycling
programs go to: www.hp.com/recycle.

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Environmental product stewardship program 153

Brazil hardware recycling information
Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois embora
estejam em conformidade com padrões mundiais de restrição a substâncias nocivas, podem conter, ainda
que em quantidades mínimas, substâncias impactantes ao meio ambiente. Ao final da vida útil deste produto,
o usuário deverá entregá-lo à HP. A não observância dessa orientação sujeitará o infrator às sanções
previstas em lei.
Após o uso, as pilhas e/ou baterias dos produtos HP deverão ser entregues ao estabelecimento comercial ou
rede de assistência técnica autorizada pela HP.

Para maiores informações, inclusive sobre os pontos de recebimento, acesse:
www.hp.com.br/reciclar

Chemical substances
HP is committed to providing our customers with information about the chemical substances in our products
as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European
Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/
reach.

Product Power Data per European Union Commission Regulation 1275/2008
For product power data, including the power consumption of the product in networked standby if all wired
network ports are connected and all wireless network ports are activated, please refer to section P14
‘Additional Information’ of the product IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/
environment/productdata/itecodesktop-pc.html.

Restriction on Hazardous Substances statement (India)
This product complies with the "India E-waste Rule 2011" and prohibits use of lead, mercury, hexavalent
chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1
weight % and 0.01 weight % for cadmium, except for the exemptions set in Schedule 2 of the Rule.

Restriction on Hazardous Substances statement (Turkey)
Türkiye Cumhuriyeti: EEE Yönetmeliğine Uygundur

Restriction on Hazardous Substances statement (Ukraine)
Обладнання відповідає вимогам Технічного регламенту щодо обмеження використання деяких
небезпечних речовин в електричному та електронному обладнанні, затвердженого постановою
Кабінету Міністрів України від 3 грудня 2008 № 1057

154 Appendix D Regulatory information

ENWW

Substances Table (China)

SEPA Ecolabel User Information (China)
中国环境标识认证产品用户说明
噪声大于 63.0 dB(A)的办公设备不宜放置于办公室内，请在独立的隔离区域使用。
如需长时间使用本产品或打印大量文件，请确保在通风良好的房间内使用。
如您需要确认本产品处于零能耗状态，请按下电源关闭按钮，并将插头从电源插座断开。
您可以使用再生纸，以减少资源耗费。

The regulation of the implementation on China energy label for printer, fax, and
copier
根据“复印机、打印机和传真机能源效率标识实施规则”，本打印机具有能效标签。 根据“复印机、打印机
和传真机能效限定值及能效等级”（“GB21521”）决定并计算得出该标签上所示的能效等级和 TEC（典型
能耗）值。
1. 能效等级
能效等级分为三个等级，等级 1 级能效最高。 根据产品类型和打印速度标准决定能效限定值。
2. 能效信息
2.1 LaserJet 打印机和高性能喷墨打印机

ENWW

Environmental product stewardship program 155

●

典型能耗
典型能耗是正常运行 GB21521 测试方法中指定的时间后的耗电量。 此数据表示为每周千瓦时
(kWh)。

标签上所示的能耗数字按涵盖根据 CEL-37 选择的登记装置中所有配置的代表性配置测定而得。 因此，
本特定产品型号的实际能耗可能与标签上所示的数据不同。
有关规格的详细信息，请参阅 GB21521 标准的当前版本。

Material Safety Data Sheet (MSDS)
Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be
obtained by accessing the HP Web site at www.hp.com/go/msds.

EPEAT
Many HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that helps
identify greener electronics equipment. For more information on EPEAT go to www.epeat.net. For
information on HP's EPEAT registered products go to www.hp.com/hpinfo/globalcitizenship/environment/
pdf/epeat_printers.pdf.

For more information
To obtain information about these environmental topics:
●

Product environmental profile sheet for this and many related HP products

●

HP’s commitment to the environment

●

HP’s environmental management system

●

HP’s end-of-life product return and recycling program

●

Material Safety Data Sheets

Visit www.hp.com/go/environment.
Also, visit www.hp.com/recycle.

156 Appendix D Regulatory information

ENWW

Declaration of conformity
Declaration of conformity
according to ISO/IEC 17050-1 and EN 17050-1
Manufacturer’s Name:
Manufacturer's
Address:

HP Inc.

DoC#: BOISB-0805-00-rel.11.0

11311 Chinden Boulevard
Boise, Idaho 83714-1021, USA

declares, that the product
Product Name:

HP Color LaserJet CP5225 Series

Regulatory Model
Number:3)

BOISB-0805-00

Product Options:

All

Toner Cartridges:

CE740A, CE741A, CE742A, CE743A

Including: CE860A – Optional 500-sheet feeder

conforms to the following Product Specifications:
SAFETY:

IEC 60950-1:2005 +A1:2009 / EN60950-1: 2006 +A11:2009 +A1:2010 +A12:2011
IEC 60825-1:2007 / EN 60825-1:2007 (Class 1 Laser/LED Product)
IEC 62479:2010/EN 62479:2010
GB4943.1-2011

EMC:

CISPR 22:2008/ EN 55022:2010 Class A1)
EN 61000-3-2 :2006 +A1:2009 +A2:2009
EN 61000-3-3 :2008
EN 55024:2010
FCC Title 47 CFR, Part 15 Class A2) / ICES-003, Issue 4
GB9254-2008, GB17625.1-2003

RoHS:

EN 50581:2012

Supplementary Information:
The product herewith complies with the requirements of the EMC Directive 2004/108/EC, the Low Voltage Directive 2006/95/EC, the RoHS Directive
2011/65/EU, and carries the CE-Marking

accordingly.

1) The product was tested in a typical configuration with HP Personal Computer Systems
2) This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
3) For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the product name or the
product number(s).
Boise, Idaho USA
1 November 2015
For Regulatory Topics only, contact:

ENWW

Declaration of conformity 157

according to ISO/IEC 17050-1 and EN 17050-1
European
Contact

HP Deutschland GmbH, HQ-TRE, 71025 Boeblingen, Germany www.hp.eu/certificates

US
Contact

HP Inc., 1501 Page Mill Road, Palo Alto, CA 94304 650-857-1501

158 Appendix D Regulatory information

ENWW

Safety statements
FCC regulations
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates, uses,
and can radiate radio frequency energy, and if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user will be required to correct the
interference at his own expense.
NOTE: Any changes or modifications to the printer that are not expressly approved by HP could void the
user’s authority to operate this equipment.
Use of a shielded interface cable is required to comply with the Class A limits of Part 15 of FCC rules.

Canada - Industry Canada ICES-003 Compliance Statement
CAN ICES-3(A)/NMB-3(A)

VCCI statement (Japan)

EMC statement (Korea)

EMC statement (China)

ENWW

Safety statements 159

EMI statement (Taiwan)

Power cord instructions
Make sure your power source is adequate for the product voltage rating. The voltage rating is on the product
label. The product uses either 100-127 Vac or 220-240 Vac and 50/60 Hz.
Connect the power cord between the product and a grounded AC outlet.
CAUTION: To prevent damage to the product, use only the power cord that is provided with the product.

Power cord statement (Japan)

Laser safety
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has
implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory
for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S.
Department of Health and Human Services (DHHS) Radiation Performance Standard according to the
Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside the device is completely
confined within protective housings and external covers, the laser beam cannot escape during any phase of
normal user operation.
WARNING! Using controls, making adjustments, or performing procedures other than those specified in this
user guide may result in exposure to hazardous radiation.

Laser statement for Finland
Luokan 1 laserlaite
Klass 1 Laser Apparat
HP Color LaserJet Professional CP5225 Series, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1
laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle.
Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (2007) mukaisesti.
VAROITUS !
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän
turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
VARNING !
Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för osynlig
laserstrålning, som överskrider gränsen för laserklass 1.

160 Appendix D Regulatory information

ENWW

HUOLTO
HP Color LaserJet Professional CP5225 Series - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia
kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi
huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän
käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman
erikoistyökaluja.
VARO !
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa
toiminnassa. Älä katso säteeseen.
VARNING !
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig
laserstrålning. Betrakta ej strålen.
Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m W
Luokan 3B laser.

ENWW

Safety statements 161

GS statement (Germany)
Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen.
Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht im
unmittelbaren Gesichtsfeld platziert werden.
Das Gerät ist kein Bildschirmarbeitsplatz gemäß BildscharbV. Bei ungünstigen Lichtverhältnissen (z. B.
direkte Sonneneinstrahlung) kann es zu Reflexionen auf dem Display und damit zu Einschränkungen der
Lesbarkeit der dargestellten Zeichen kommen.

Eurasian Conformity (Belarus, Kazakhstan, Russia)

162 Appendix D Regulatory information

ENWW

Index

Symbols/Numerics
in wrong position error
message 94
A
accessibility features 4
accessories
ordering 125, 126
acoustic specifications 150
advanced printing options
Windows 52
alerts
viewing with HP ToolboxFX 67
Alerts tab, HP ToolboxFX 67
alerts, setting up 66
alternative letterhead mode 52
altitude specifications 150
anticounterfeit supplies 77, 140
archive setting 14
auto continue
use 78
Automatic crossover
setting 36
automatic crossover, setting 15
B
background, gray 112
bands, troubleshooting 112
batteries included 153
bin, output
capacity 4
locating 5
black and white printing
troubleshooting 115
blank pages, troubleshooting 119
BOOTP 34
buttons, control panel 8

ENWW

C
cables
connecting network 29
connecting USB 29
USB, troubleshooting 119
calibrating color 12, 71, 118
canceling a print job 50
cancelling a print job 50
capacity
output bin 4
cartridges
error messages 96
low or out, settings 13
non-HP 77, 139
recycling 153
replace message 96
status, viewing with
HP ToolboxFX 66
storage 77
supplies status page 9
using when out of toner 78
warranty 138
cartridges, print
Macintosh status 28
characters, troubleshooting 113
cleaning 86
color
adjusting 56
calibrating 12, 71, 118
Edge Control 56
HP ImageREt 3600 60
Macintosh settings 28
managing 56
matching 58
Microsoft Office Basic Colors
palette 58
Neutral Grays 56
print in grayscale 56
printed vs. monitor 58

restricting 12
sRGB 57, 60
troubleshooting 114
color themes 56
color usage log 9
colored text
print as black 52
configuration page 9, 33
configure the product, Macintosh
25
connecting
network 29
USB 29
contrast
print density 71
control panel
automatic crossover, setting 36
language 11
lights and buttons 8
locating 5
menu map, printing 9
menus 9
messages, troubleshooting 91
Network Configuration menu 15
network services, setting, IPv4,
IPv6 36
Reports menu 9
restore defaults, network
settings 37
restore defaults, product
settings 98
Service menu 14
settings 19, 24
show IP address, setting 36
System Setup menu 11
copies, number of
Windows 52
counterfeit supplies 77, 140
country/region of origin 6

Index 163

cover pages 26, 51
creases, troubleshooting 114
crooked pages 114
curl, paper
settings 14
curled media 113
custom-size paper settings
Macintosh 26
customer support
online 148
D
declaration of conformity 157
default settings, restoring 14
demo page 9
density settings 71
device error message 94
DHCP 34
DIMMs
installing 82
verifying installation 86
disposal, end-of-life 153
documentation 126
dots per inch (dpi)
HP ImageREt 3600 60
specifications 4
dots, troubleshooting 111
double-sided printing 28
dpi (dots per inch)
HP ImageREt 3600 60
specifications 4
drivers
included 4
Macintosh settings 26
Macintosh, troubleshooting 122
presets (Macintosh) 26
settings 19, 24, 25
shortcuts (Windows) 51
supported 18
universal 18
usage page 9
Windows, opening 51
duplex printing
Windows 52
E
E-mail alerts tab, HP ToolboxFX
e-mail alerts, setting up 66
Edge Control 56
electrical specifications 150

164 Index

electronic hardware recycling 153
embedded Web server 21
accessing 74
Networking tab 76
Print tab 76
Status tab 75
System tab 75
end-of-life disposal 153
Energy Star compliance 4
engine, cleaning 86
environment specifications 150
environmental features 3
environmental stewardship
program 152
EPS files, troubleshooting 123
error messages, control panel 91
errors
software 120
Eurasian conformity 162
Event log 66
extended print modes
HP ToolboxFX settings 71
F
factory defaults, restoring 14
faded print 111
fan error message 93
FCC regulations 159
features 4
Finnish laser safety statement 160
firmware
about upgrades 87
first page
use different paper 26
fonts
DIMMs, installing 82
EPS files, troubleshooting 123
lists, printing 9
fraud hotline 77
fraud Web site 140
front door, locating 5
fuser
errors 92
jams 100
G
gateways 35
General Protection FaultException
OE 121

gray background, troubleshooting
112
grayscale
troubleshooting 115
grayscale printing 56
H
hardware recycling, Brazil 154
Help tab, HP ToolboxFX 68
HP Customer Care 148
HP fraud hotline 77
HP fraud Web site 140
HP ImageREt 3600 60
HP ToolboxFX
about 65
Alerts tab 67
density settings 71
description 22
downloading 22
E-mail alerts tab 67
Help tab 68
Microsoft Office Basic Colors
palette, printing 58
Network Settings tab 72
opening 65
Print Quality Troubleshooting
page 117
Print Settings tab 72
Product information tab 67
Status tab 66
supported browsers 22
supported operating systems
22
System Settings tab 69
System Setup tab 71
HP Universal Print Driver 18
HP Web Jetadmin 21
humidity specifications 150
I
Illegal Operation errors 121
image quality
archive setting 14
HP ImageREt 3600 60
HP ToolboxFX settings 71
print, troubleshooting 110
ImageREt 3600 4, 60
information pages 64
configuration 33
network summary report 33

ENWW

install supplies message 95
interface ports
types included 4
invalid driver error message 95
IP address
BOOTP 34
Macintosh, troubleshooting 122
overview 34
protocols supported 32
J
jam recovery 100
jams
common causes of 99
fuser 100
locations 99
lower right door 108
output bin 104
right door 100
tracking number of 9
Tray 1 105
Tray 2 106
Tray 3 108
jams
error messages 95
jams tray #
error messages 95
Japanese VCCI statement 159
Jetadmin, HP Web 21
K
Korean EMC statement 159
L
landscape orientation
setting, Windows 52
language, control panel 11
laser safety statements 160
letterhead paper, loading 52
license, software 142
light print, troubleshooting 111
lightness
faded print, troubleshooting
111
lights, control panel 8
lines, troubleshooting 112
printed pages 112
loading
media 46
paper 46

ENWW

loading media
error messages 95
loose toner, troubleshooting 112
lower right door
jams 108
M
Macintosh 23
configure the product software
25
driver settings 25, 26
drivers, troubleshooting 122
removing software 24
resize documents 26
software 24
supported operating systems
24
troubleshooting 122
USB card, troubleshooting 123
Macintosh driver settings
custom-size paper 26
Services tab 28
watermarks 27
matching colors 58
material restrictions 153
Material Safety Data Sheet (MSDS)
156
media
curl settings 14
curled, troubleshooting 113
custom-size, Macintosh
settings 26
default settings 11, 70
first page 26
HP ToolboxFX settings 69
pages per sheet 27
specification guide 126
supported sizes 41
wrinkled 114
media jams. See jams
memory
adding 82
enabling 86
error messages 95
included 2
installing 82
specifications 4
verifying installation 86
memory chip, toner cartridge
description 141

menus, control panel
map, printing 9
Network Configuration 15
Reports 9
Service 14
System Setup 11
using 9
mercury-free product 153
messages, control panel 91
Microsoft Office Basic Colors palette,
printing 58
misprint error message 96
model number 6
multiple pages per sheet 27
Windows 52
N
n-up printing 27
Windows 52
network
configuration page 9
configuring 33
DHCP 34
embedded Web server,
accessing 74
gateways 35
IP address 34, 35
models supporting 2
operating systems supported
30
password, setting 67
product discovery 31
protocols supported 31
settings 15
settings report 9
TCP/IP 34
Network Configuration menu 15
network port
connecting 29
locating 6
type included 4
network services
setting, IPv4, IPv6 36
Network Settings tab,
HP ToolboxFX 72
network summary report 33
Networking tab, embedded Web
server 76
networks
subnets 34

Index 165

Neutral Grays 56
non-HP supplies 77, 139
O
on/off button 5
online support 148
operating environment
specifications 150
operating systems supported 4, 18,
24
operating systems, networks 30
ordering
supplies and accessories 126
ordering supplies
Web sites 125
orientation
setting, Windows 52
output bin
capacity 4
jams 104
locating 5
output quality
archive setting 14
HP ImageREt 3600 60
HP ToolboxFX settings 71
print, troubleshooting 110
P
page count 9
page order, changing 52
page too complex error message
96
pages
blank 119
not printing 119
printing slowly 119
skewed 114
pages per minute 2, 4
pages per sheet 27
Windows 52
paper
covers, using different paper 51
curl settings 14
curled, troubleshooting 113
custom size, selecting 51
custom-size, Macintosh
settings 26
default settings 11, 70
first and last pages, using
different paper 51

166 Index

first page 26
HP ToolboxFX settings 71
pages per sheet 27
size, selecting 51
specification guide 126
supported sizes 41
type, selecting 51
wrinkled 114
paper jams. See jams
paper, ordering 126
part numbers 126
password, network 67
pausing a print job 50
PCL drivers 18
universal 18
PCL font list 9
PCL settings, HP ToolboxFX 72
physical specifications 150
portrait orientation
setting, Windows 52
ports
troubleshooting Macintosh 123
types included 4
PostScript settings, HP ToolboxFX
72
power
consumption 150
power button 5
power connection, locating 6
presets (Macintosh) 26
print cartridges
error messages 96
low or out, settings 13
Macintosh status 28
non-HP 77
replace message 96
replacing 79
status, viewing with
HP ToolboxFX 66
storage 77
supplies status page 9
using when out of toner 78
print cartridges, accessing 5
print density settings 71
print failure error message 96
print media
supported 41
print modes, extended
HP ToolboxFX settings 71

print on both sides
Windows 52
print quality
archive setting 14
HP ImageREt 3600 60
HP ToolboxFX settings 71
troubleshooting 110
troubleshooting page 117
Print Settings tab, HP ToolboxFX 72
Print tab, embedded Web server 76
printing
troubleshooting 119
priority, settings 19, 24
problem-solving
Windows issues 121
product discovery over network 31
Product information tab,
HP ToolboxFX 67
product registration 72
product status
Macintosh Services tab 28
production code 6
protocols, networks 31
PS Emulation drivers 18
PS font list 9
Q
quality
archive setting 14
HP ImageREt 3600 60
HP ToolboxFX settings 71
print, troubleshooting 110
Quick Sets 51
R
rear door, locating 6
recycling 3, 153
electronic hardware 153
registration, product 72
remote firmware upgrades
about 87
removing Macintosh software 24
repetitive defects, troubleshooting
114
replace supplies message 96
replacement parts, and supplies
126
Reports menu 9

ENWW

reports, product
configuration page 33
network summary report 33
resize documents
Macintosh 26
Windows 51
resolution
features 4
HP ImageREt 3600 60
specifications 4
restore defaults
network settings 37
product settings 14, 98
revision level 6
RGB settings 57, 60
right door
jams 100
S
safety statements 160
scale documents
Macintosh 26
Windows 51
scatter, troubleshooting 114
serial number 6
service error message 94
Service menu 14
service page 10
Services tab
Macintosh 28
settings
color 60
configuration page 33
driver presets (Macintosh) 26
drivers 19, 25
HP ToolboxFX 69, 72
network report 9
network summary report 33
priority 19, 24
restoring defaults 14
System Setup menu 11
shipping lock error message 96
shortcuts 51
Show IP address
setting 36
size specifications, product 150
sizes, media
default, setting 11
skewed pages 114

ENWW

smeared toner, troubleshooting
112
software
embedded Web server 21
HP ToolboxFX 22, 65
HP Web Jetadmin 21
Macintosh 24
problems 120
settings 19, 24
software license agreement 142
supported operating systems
18, 24
uninstalling Macintosh 24
Windows 17, 22
spare parts 126
special media
guidelines 45
special paper
guidelines 45
specifications
documentation 126
electrical and acoustic 150
environment 150
features 4
model and serial number 6
physical 150
specks, troubleshooting 111
speed
print specifications 4
Spool32 errors 121
spots, troubleshooting 111
sRGB settings 57, 60
status
alerts, HP ToolboxFX 66
Macintosh services tab 28
supplies, printing report 9
viewing with HP ToolboxFX 66
Status tab, embedded Web server
75
Status tab, HP Toolbox FX 66
stopping a print job 50
storing
print cartridges 77
product 150
streaks, troubleshooting 112
subnet mask 35
subnets 34
supplies
counterfeit 77, 140
error messages 96

low or out, settings 13
non-HP 77, 139
ordering 72, 125, 126
recycling 153
replace message 96
shipping lock error message 96
status, viewing with
HP ToolboxFX 66
wrong position error message
94
supplies status page 9
supply-status, Services tab
Macintosh 28
Windows 52
support
online 52, 72, 148
supported media 41
System Settings tab, HP ToolboxFX
69
System Setup menu 11
System Setup tab, HP ToolboxFX 71
System tab, embedded Web server
75
T
Taiwan EMI statement 160
TCP/IP
configuring 34
operating systems supported
30
overview 34
protocols supported 31
settings 15
technical support
online 148
temperature specifications 150
text, troubleshooting
misformed characters 113
toner
loose, troubleshooting 112
scatter, troubleshooting 114
smeared, troubleshooting 112
specks, troubleshooting 111
toner cartridges
memory chips 141
non-HP 139
recycling 153
warranty 138
trapping 56

Index 167

tray
capacities 43
media types supported 43
media weights 43
Tray 1
jams 105
loading 46
locating 5
settings 11
tray 1 28
Tray 2
capacity 5
jams 106
loading 46
locating 5
settings 11
Tray 3
capacity 5
jams 108
locating 5
trays
capacities 4
double-sided printing 28
included 2
load error messages 95
locating 5
settings 11, 70
troubleshooting
blank pages 119
calibration 118
checklist 90
color 114
configuration page, printing 33
control panel messages 91
curled media 113
EPS files 123
faded print 111
jams 99
lines, printed pages 112
loose toner 112
Macintosh problems 122
network summary report,
printing 33
pages not printing 119
pages printing slowly 119
print quality 110, 117
repetitive defects 114
skewed pages 114
text 113
toner scatter 114

168 Index

wrinkles, troubleshooting 114

toner smear 112
toner specks 111
USB cables 119
wrinkles 114
two-sided printing
Windows 52
types, media
HP ToolboxFX settings 71
U
uninstalling Macintosh software 24
universal print driver 18
upgrade firmware
about 87
usage page 9
USB port
connecting 29
locating 6
speed settings 14
troubleshooting 119
troubleshooting Macintosh 123
type included 4
V
vertical lines, troubleshooting

112

W
warranty
customer self repair 147
license 142
product 128
toner cartridges 138
waste disposal 153
watermarks 27
Windows 51
wavy paper, troubleshooting 113
Web sites
customer support 148
fraud reports 77, 140
Material Safety Data Sheet
(MSDS) 156
ordering supplies 125
universal print driver 18
Windows
driver settings 19
drivers supported 18
problem-solving issues 121
software components 22
supported operating systems
18
universal print driver 18
ENWW

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PDF Version                     : 1.6
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Author                          : HP LaserJet Content Design & Delivery
Create Date                     : 2015:12:07 13:44:35-07:00
Keywords                        : Edition, 1;, 11/2015
Modify Date                     : 2015:12:07 13:44:56-07:00
XMP Toolkit                     : Adobe XMP Core 5.4-c005 78.147326, 2012/08/23-13:03:03
Metadata Date                   : 2015:12:07 13:44:56-07:00
Format                          : application/pdf
Title                           : HP Color LaserJet CP5225 Series Printer User Guide - ENWW
Creator                         : HP LaserJet Content Design & Delivery
Subject                         : Edition 1, 11/2015
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Instance ID                     : uuid:9899682f-1c73-4602-9c6b-d288862952e0
Page Layout                     : SinglePage
Page Mode                       : UseOutlines
Page Count                      : 180

EXIF Metadata provided by EXIF.tools

HP Color LaserJet CP5225 Series Printer User Guide ENWW PROFESSIONAL C01624544

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