Cisco Unified Communications Manager Configuration Guide For The TelePresence System 3200 Cucm Cts Admin

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Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System
Contents
- What’s in This Guide
- Contents
Index

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Cisco Unified Communications Manager

Configuration Guide for the

Cisco TelePresence System

February 2013

Text Part Number: OL-21851-01

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Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System

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CONTENTS

What’s in This Guide ix

Contents i-ix

How to Use This Guide ix

Before You Begin x

Web Browser Support x

CTS Software Download x

DHCP Connectivity xi

COP (Loads) File Download xi

Call Control Device Requirements xi

MAC Address xii

Unified Communications Manager and MIDlets Download xii

Additional System Information xiii

Adding or Removing a Presentation Codec xiii

Call Control Device Features for Cisco TelePresence xiii

Software Compatibility xiii

Cisco TelePresence Bandwidth Requirements xiii

Device and Cluster Security Modes xiv

Supported Unified CM Characters and Digits for the CTS Device Page xiv

Document Organization xiv

See also Notes About Auxiliary Control.

Advertise G.722

Codec*

Wideband Codec. Indicates whether Cisco Telepresence endpoints will advertise the G.722 audio

codec to Unified CM. When enabled, preference is given to this audio codec.

Choices are:

•Use System Default (default)—This CTS will defer to the setting specified in the enterprise

parameter, Advertise G.722 Codec

•Disabled—This CTS will not advertise G.722 to Unified CM

•Enabled—This CTS will advertise G.722 to Unified CM

See the Configuring Wideband Codec section of the Cisco Unified IP Phone 7931G Administration

Guide for Cisco Unified Communications Manager 6.1(3) (SCCP) for more information about the

G.722 codec.

External SYSLOG

Address

Configures the external syslog address. Allowed values: Syslog address format can be either:

•host

•host:port

Host is either a hostname or IP address (up to 60 characters long). Port is a number between 0 and

65535. Default is 514.

Alternate CUCM for

Directory Lookup

Configures the alternate Cisco Unified CM IP address that the CTS should query in the directory.

This field can be either an IP address, domain name, or URL. Maximum length: 64.

TelePresence

Recording Server

Address

Configures the address (IP address or DNS name) of the Cisco TelePresence Recording Server

(CTRS). Maximum length: 64.

Table 1-7 Fields in the Product Specific Configuration Layout Area (continued)

Field Description

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User Preferences Area

Table 1-8 shows the fields in the User Preferences area.

Note Fields marked with an asterisk ( * ) in the administration interface are required entries for basic

configuration.

Presentation Frames

Per Second*

Selects the frames per second (fps) for the external presentation.

Live Desk Number Specifies the number that the system dials when the user presses the Live Desk button or softkey.

For more information, refer to the Live Desk in Cisco Unified CM section of the Release Notes for

Cisco TelePresence System Software Release 1.9.

Table 1-7 Fields in the Product Specific Configuration Layout Area (continued)

Field Description

Table 1-8 Fields in the User Preferences Area

Field Description

Days Display Not

Active

Specifies the days of the week that the Cisco TelePresence system display remains off by default.

Choices are Monday through Sunday. Default is Saturday

To select multiple days, hold down the Control key.

Display On Time Specifies the time of day that the Cisco TelePresence system display(s) will remain on after being

turned on. Enter a value using a 24-hour format where 00:00 indicates 12:00 midnight and 23:59

indicates 11:59 pm.

Default is 07:30.

Note If you clear the default value so that the field is blank, the display(s) turn off after the

completion of each call.

Display On Duration Specifies the length of time the Cisco TelePresence system display(s) will remain on if a “Display

On Time” value is defined. Enter a value using a 24-hour format, where 1:30 indicates one hour and

thirty minutes. The maximum value is 24:00 (24 hours).

Default is 10:30.

Note If you clear the default value so that the field is blank, then the display turns off at 11:59 pm.

The time set in this field affects how the lights operate on the CTS 500. See the “Lights

(CTS 500 only)” field description later in this table.

Idle Display* Selects the idle screen (“home screen”) on the phone interface when CTS is idle. Choices are:

•Default Detailed (default)

•Manual

•Calendar

•Directory

•Favorites

•Default Simple

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CTS Auto Answer* Allows the CTS endpoint to override the Unified CM DN settings on a shared line.

Choices are:

•Follow CUCM DN Settings (default)—

–

Internal calls are set to Auto Answer or No Auto Answer

–

External calls are set to No Auto Answer

Note If your system uses a Cisco Unified IP phone for call control, you must configure the phone

in Unified CM so that CTS Auto Answer is turned off. Otherwise, the phone might answer

the call instead of the CTS system.

•CTS Override - Auto Answer All—Sets Auto Answer on for both internal and external calls

regardless of the DN configuration.

•CTS Override - Auto Answer Internal Only—Sets Auto Answer on for internal calls regardless

of the DN configuration.

•CTS Override - Auto Answer External Only—Sets Auto Answer on for external calls regardless

of the DN configuration.

Note Auto Answer is set to No by default on the CTS 500 32.”

Second Row Capacity

(CTS 32x0 systems

only)*

Number of second-row conference room seats supported in a CTS 3210 or TX9200 meeting room.

Default is 12 seats.

Table Microphone

Count (CTS 1100,

CTS 1300 and

TX1310 systems

only)*

Number of microphones that are available. Choose a number from the drop-down menu.

Note See the “Setting Up the Microphones” section of the Cisco TelePresence System 1300

Assembly, First-Time Setup, and Field-Replaceable Unit Guide for more information.

Maximum Self View

Time (in seconds)*

Leave the default setting.

Note Camera loopback is always in self view or flipped mode.

See the “Self View Control” section on page 2-13 for information about using the Self View feature.

Check Boxes

Enable Audio Echo

Cancellation (AEC)

Check this box to enable audio echo cancellation in the CTS. Default is True.

Note This box is not available for CTS 500-32 and CTS 500-37 systems running Unified CM

version 8.5 and higher (but is still available on all other CTS devices). To enable or disable

AEC on the CTS 500-32 and CTS 500-37, use the set audio aec disable and set audio aec

enable command-line interface (CLI) commands.

Enable Call

Termination Ring

Check this box to enable the a ring tone at the termination of a call. Default is True.

Enable Single

Microphone Mute

Check this box to enable the single microphone mute feature. Default is disabled.

Note For multiple microphone systems only.

See Single Microphone Mute.

Table 1-8 Fields in the User Preferences Area (continued)

Field Description

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Optional Hardware

Click the appropriate check boxes in the Optional Hardware area if the following optional hardware

devices are installed:

•presentation codec: a CTS 500-37, CTS 1100 Series, CTS 1300-65, or CTS 3000 Series endpoint.

•A/V Expansion Box (audio/video extension unit)

•Auxiliary Control Unit

Note This parameter must correctly reflect how your system is configured. Any discrepancy will cause the

CTS to function improperly. See the “Product Specific Configuration Layout Area” section on page 1-17

to find the default values for your system.

Some check boxes will not appear for some device types. The CTS 1100 and the CTS 1300 use the

Auxiliary Control Unit by default, for example, so these boxes are automatically checked.

See the Cisco TelePresence Hardware Options and Upgrade Guide for more information about installing

and maintaining optional hardware.

Figure 1-9 and Figure 1-13 show additional features that you can manage from the Product Specific

Configuration Layout window:

Auxiliary Control Unit

Required if installed. Only the following systems use the Auxiliary Control Unit: Cisco TelePresence

Systems 1000, 1100, 1300-65, 3000, 3010, 3200

Choose the appropriate option from the drop-down list for Auxiliary Control Unit Power Control:

•On with calls only, as shown in Figure 1-9. See Notes About Auxiliary Control.

•On with display settings

•On all the time

Figure 1-9 Auxiliary Control Unit Settings

See the “Product Specific Configuration Layout Area” section on page 1-17 to find the default values

for your system. See also the Cisco TelePresence Hardware Options and Upgrade Guide for more

information about hardware options.

Note The CTS 1100 and the CTS 1300-65 use the Auxiliary Control Unit by default.

Notes About Auxiliary Control

•Auxiliary Video Input—On some systems, auxiliary video input may be displayed on the primary

65-inch main screen even when the auxiliary presentation display is powered off or is disconnected

from the presentation codec.

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Ensure that the Auxiliary presentation display is powered on and connected at all times. Consult the

manual for your display to make any configuration changes.

•Auxiliary Power Control: On With Calls Only—On some systems when Power Control is

configured for “On with calls only” and there is an Auxiliary HDMI port connected (Active Display

or Projector), the lights will remain on for 5 minutes after the call has been terminated. If no

Auxiliary HDMI port is in use, the lights will go off immediately.

Dial Plan Area

Provide dial plan information for the Cisco TelePresence device using the descriptions in Table 1-9.

Click Save to save your settings.

Tip Only numeric values are allowed.

Figure 1-10 Dial Plan Settings

Directory Number Area

Provide directory number information for the Cisco TelePresence device using the descriptions in

Table 1-10. Click Save to save your settings.

Tip Only numeric values are accepted.

Table 1-9 Cisco TelePresence Dial Plan Information

Field Required? Description

Site Access Code — Specifies the access code of this site (cluster). Maximum field length is 6.

Inter Site Access Code — Specifies the access code to dial another site (cluster). Maximum field length is 6.

Off-Net Access Code — Specifies the access code to dial outside of the network (PSTN). Maximum field

length is 3.

National Dialing Digits — Specifies the digits dialed to place a national call. Maximum field length is 6.

International Dialing Digits — Specifies the digits dialed to place an international call. Maximum field length is 6.

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Figure 1-11 Directory Number Settings

Global Location Area

Provide global location information for the Cisco TelePresence device using the descriptions in

Table 1-11 as a guide. Click Save to save your settings.

Figure 1-12 Global Location Settings

Table 1-10 Cisco TelePresence Directory Number

Field Required? Description

Country Code — Specifies the country code for this site. Maximum field length is 4.

Area Code — Specifies the area code for this site. Maximum field length is 6.

Local Number — Specifies the subscriber number of this Cisco TelePresence endpoint. Maximum

field length is 15.

Table 1-11 Cisco TelePresence Global Location

Field Required? Description

Latitude — Indicates the site’s latitude. The format for this field is as follows: dd mm ss P

•dd—Degrees. Values are 0 to 89.

•mm—Minutes. Values are 0 to 59.

•ss—Seconds (optional). Values are 0 to 59.

•P—Direction. Values are N (north) or S (south).

Maximum field length is 15 characters.

Longitude — Indicates the site’s longitude. The format for this field is as follows: ddd mm ss P

•ddd—Degrees. Values are 0 to 179.

•mm—Minutes. Values are 0 to 59.

•ss—Seconds (optional). Values are 0 to 59.

•P—Direction. Values are E (east) or W (west).

Maximum field length is 15 characters.

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SSH Information Area

Figure 1-13 shows the Secure Shell (SSH) Information window.

Figure 1-13 SSH Information Window

Using the information in Table 1-12 as a guide, provide a username and password for the SSH account

that will be used to access the command line interface (CLI) and the Cisco TelePresence Web

Administration interface.

Changing the SSH username and password also changes the username and password for the

Cisco TelePresence administration interface.

Click Save to save your settings.

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Table 1-12 Cisco TelePresence Secure Shell Settings

Field Required? Setting

SSH Admin User Yes Username for the Secure Shell account. Used for SSH access and to access

the Cisco TelePresence administration interface. Cisco Technical Assistance

Center (TAC) uses secure shell for troubleshooting and debugging. Contact

TAC for further assistance. Default user name is admin. The length of this

username can be between 6 and 64 characters. This username supports CLI

multi-level access (MLA).

Do not use any of the following user names: apache, daemon, help,

helpdesk, nobody, operator, or shutdown.

Usernames and passwords can contain upper and lower case alphanumeric

characters and the underscore and dash characters. User names cannot start

with a - (dash) or _ (underscore).

Note for SSH admin and SSH helpdesk user names: You cannot swap the

SSH admin user name and the SSH Helpdesk user name without performing

an interim user name change. For example, given an admin user name of

minad and a helpdesk name of deskhelp, perform the following steps to

change the admin name to deskhelp and the helpdesk name to minad:

1. Change the admin user name to a temporary password (for example,

admintemp) and change the helpdesk name to minad.

2. Click Save, then click Apply Config.

3. Wait until the “Calls Not Possible” pop-up screen disappears from the

Touch Device.

4. Change the admin user name to deskhelp.

SSH Admin Password Yes Password for the SSH account to be used for SSH access and to access the

Cisco TelePresence Web Administration interface. Default password is cisco.

•Maximum field length is 64 characters.

•Minimum field length is 6 characters.

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SSH Admin Life Yes Sets the password expiration duration to ensure that the system is protected

when using Cisco TelePresence Command Line Interface (CLI). You must

periodically update this password. See Figure 1-13 to see updated SSH fields

that are used to update your password.

Password expiration can be set to have a value between 0 and 365. A setting

of 0 disables password aging. Default is 60 days. Unless the configured life

has been disabled (by being set to 0), password age is set to have 2 days

remaining in the following situations:

•New installations and factory resets.

•Software upgrades (if the password age is less than the configured age).

•Password recovery (using the pwrecovery command).

An on-screen warning message is sent to the CLI user when 14 days remain

on the current password, and so on until the password expires. If the password

is allowed to expire, the system ignores the CLI login attempt and the user

cannot access the system unless a new password is created by entering

information in the SSH Information Area window.

Save your changes by clicking Restart. This enables the updated

configuration to be read, applied to the CTS, and then Calling Service is

restarted. Alternately you can click Reset, which causes the CTS to reboot.

On startup, the CTS reads the Unified CM configuration and applies any

changes.

See the Cisco TelePresence System Command-Line Interface Reference

Guide for more information.

Table 1-12 Cisco TelePresence Secure Shell Settings (continued)

Field Required? Setting

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External CTS Log Destination Area

This subsection comprises six fields. The first four configure the CTS to “push” the captured log file to

a remote server:

•External CTS Log Address

•Protocol

•External CTS Log User Name

•External CTS Log User Password

The second two fields configure the CTS to automatically capture logs on a periodic basis:

•Log Period

SSH Helpdesk User Yes Username for the Helpdesk user secure shell account. Used for SSH access

and to access the Cisco TelePresence administration interface.

Cisco Technical Assistance Center (TAC) uses secure shell for

troubleshooting and debugging. Contact TAC for further assistance. Default

user name is helpdesk. The length of this username can be between 6 and 64

characters.

The helpdesk user has limited access to the CLI and no set commands are

allowed.

Do not use any of the following user names: admin, apache, daemon,

nobody, operator, or shutdown.

User names and passwords can contain upper and lower case alphanumeric

characters and the underscore and dash characters. User names cannot start

with a - (dash) or _ (underscore).

Note for SSH admin and SSH helpdesk user names: You cannot swap the

SSH admin user name and the SSH Helpdesk user name without performing

an interim user name change. For example, given an admin user name of

minad and a helpdesk name of deskhelp, perform the following steps to

change the admin name to deskhelp and the helpdesk name to minad:

1. Change the admin user name to a temporary password (for example,

admintemp) and change the helpdesk name to minad.

2. Click Save, then click Apply Config.

3. Wait until the “Calls Not Possible” pop-up screen disappears from the

Touch Device.

4. Change the admin user name to deskhelp.

5. Click Save, then click Apply Config.

SSH Helpdesk Password Yes Password for the SSH account to be used for SSH access and to access the

Cisco TelePresence Web Administration interface. Default password is cisco.

•Maximum field length is 64 characters.

•Minimum field length is 6 characters.

SSH Helpdesk Life Yes

Table 1-12 Cisco TelePresence Secure Shell Settings (continued)

Field Required? Setting

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•Log Start Time

Note These two sets of fields can be configured independently of each other.

Enter external CTS log address information into the fields using the information in Table 1-12 as a guide.

Click Save to save your settings.

Table 1-13 Cisco TelePresence External CTS Log Destination Settings

Field Required? Setting

External CTS Log Address — Configures the external CTS logging address. If populated, when CTS logs

are generated, a copy of the logs will be sent to this address using the chosen

protocol. You may append a destination path to the address of the remote

machine.

Address format can be either:

•host

•host:port

Host is either a hostname or IP address (up to 60 characters long). Port is a

number between 0 and 65535. Default is 514.

Protocol — Selects the protocol to be used to transfer the CTS logs to the Logging

Destination. Choose from the following:

•SCP (default)

•SFTP

•FTP

External CTS Log User Name — Configures the external CTS logging user name.

Maximum length: 64

External CTS Log User

Password

— Configures the external CTS logging user password. Password is write only.

Maximum length: 64

Log Period — The frequency with which the system will automatically generate external

CTS log information. Choose from the following:

•Never (default)

•Once per Day

•Once per 3 Days

•Once per Week

Log Start Time — Indicates the time of day CTS will generate logs. The value should be in a 24

hour format. Where 00:00 is the beginning of the day and 23:59 is the end of

the day. Leaving this field blank will turn off the automatic logging function.

Maximum length: 5

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SNMP Configuration Parameters Area

Using the information in Table 1-14 as a guide, provide the required Simple Network Management

Protocol (SNMP) configuration parameters for accessing the SNMP server that is associated with the

Cisco TelePresence device. Figure 1-14 shows the SNMP Configuration Parameters screen.

Note Passwords in SNMP parameter fields can only be 32 characters in length.

Figure 1-14 SNMP Configuration Parameters

Note All SNMP fields are marked to reflect the applicable SNMP version.

Table 1-14 Cisco TelePresence SNMP Configuration Parameters

Field Required? Setting

Enable SNMP Yes Enables or disables SNMP on the CTS. SNMP must be enabled for the

Cisco TelePresence system to support SNMP. Options include the following:

•Disabled (default)

•Enabled (v3)

•Enabled (v3/v2)

•Enabled (v2c)

Note SNMP username is automatically configured by the system as

“admin”.

SNMP (v3) Security Level Yes Level of security supported by the SNMP user. This field is only used for

SNMP v3. Choose from the following security levels:

•(v3) Authentication, No Privacy

•(v3) Authentication, Privacy

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SNMP Trap Receiver Parameters Area

Table 1-15 lists the preset SNMP trap receiver parameters that are associated with the

Cisco TelePresence device.

SNMP (v3) Auth. Algorithm Yes Authentication algorithm supported by the SNMP user. This field is only used

for SNMP v3. Choose from the following algorithms:

•MD5—Message-Digest algorithm 5

•SHA—Secure Hash Algorithm

SNMP (v3) Auth. Password Yes SNMP administration user authentication password used to gain access to the

SNMP v3 server associated with the Cisco TelePresence system. Default

password is snmppassword.

•Maximum field length is 32 characters.

•Minimum field length is 8 characters.

SNMP (v3) Privacy Algorithm Yes Privacy algorithm supported by the SNMP user. This field is only used for

SNMP v3. Choose from the following privacy algorithms:

•DES—Data Encryption Standard

•AES—Advanced Encryption Standard

SNMP (v3) Privacy Password Yes SNMP administration privacy password used to gain access via SNMP v3 on

the Cisco TelePresence system. Default password is snmppassword.

•Maximum field length is 32 characters.

•Minimum field length is 8 characters.

SNMP System Location Yes SNMP System Location associated with this Cisco TelePresence system.

Maximum field length is 64 characters.

Default is Location.

SNMP System Contact Yes Name of the SNMP system contact associated with this Cisco TelePresence

system. Maximum field length is 64 characters.

Default is Contact.

SNMP (v2c) Community Read

Only

Yes SNMP community strings authenticate access to MIB objects and function as

embedded passwords. Read-only gives read access to authorized management

stations to all objects in the MIB except the community strings, but does not

allow write access. This field is only used for SNMP v2c.

Default is readonly.

SNMP (v2c) Community Read

Write

Yes SNMP community strings authenticate access to MIB objects and function as

embedded passwords. Read-write gives read and write access to authorized

management stations to all objects in the MIB, but does not allow access to

the community strings. This field is only used for SNMP v2c.

Default is readwrite.

Table 1-14 Cisco TelePresence SNMP Configuration Parameters (continued)

Field Required? Setting

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Note Using the information in Table 1-15 as a guide, you can set up to five trap destinations.

Table 1-15 Cisco TelePresence SNMP Trap Receiver Parameters

Field Required? Setting

SNMP Trap Receiver 1

SNMP (v3) Trap Receiver

Address

— IPV4 IP address or hostname of the SNMP trap receiver (the remote SNMP

system) where SNMP traps will be sent. Maximum field length is 64

characters.

SNMP (v3) Trap Username — SNMP v3 only. Username used to access the system where SNMP traps are

received. Maximum field length is 32 characters. Username must begin with

a letter.

Note: Do not use a username of admin in this field.

SNMP Security Level Yes SNMP v3 only. Level of security supported by the SNMP Trap Receiver.

Possible field values are:

•(v3) No Authentication, No Privacy (default)

•(v3) Authentication, No Privacy

•(v3) Authentication, Privacy

•(v2c) Notification

SNMP (v3) Auth. Algorithm Yes SNMP v3 only. Choose from the following authenticated algorithms:

•MD5—Message-Digest algorithm 5

•SHA—Secure Hash Algorithm

SNMP (v3) Auth. Password Yes SNMP v3 only. Password used to gain access to the SNMP server associated

with the Cisco TelePresence system. Default password is snmppassword.

•Maximum field length is 32 characters.

•Minimum field length is 8 characters.

Note Each algorithm requires different privacy and authentication

passwords.

SNMP (v3) Privacy Algorithm Yes SNMP v3 only. Choose from the following privacy algorithms:

•AES—Advanced Encryption Standard

•DES—Data Encryption Standard

SNMP (v3) Privacy Password Yes SNMP v3 only. Default password is snmppassword1.

•Maximum field length is 32 characters.

•Minimum field length is 8 characters.

Note Each algorithm requires different privacy and authentication

passwords.

SNMP(v2c) Community String Yes Community string supported by the Trap Receiver. This field is only used for

SNMP v2c.

Default is communityString. Maximum length: 64

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Configuring the Directory Number for the Cisco TelePresence Device

Managing SNMP MIBs and SNMP Traps

See the Cisco TelePresence System Message Guide for information about managing SNMP MIBs and

Traps.

Saving Your Settings

When you have finished making changes to the parameters in the Phone Configuration window, click

Save then Apply Config. The Apply Configuration Information window appears showing the chosen

device name.

Note You must save the configuration before continuing. When you click Apply Config, the device might go

through a restart. When restart is initiated, connected calls will be preserved but calls in progress may

be dropped.

Configuring the Directory Number for the Cisco TelePresence

Device

Note You must restart your system after you have completed the configuration tasks in this section.

Use the information in the following sections to configure the directory number in the Directory Number

Configuration window. When you have finished entering configuration information, click Save and

follow the prompts to restart the system.

•Directory Number Information, page 1-33

•Directory Number Settings, page 1-34

•AAR Settings, page 1-35

•Call Forward and Call Pickup Settings, page 1-36

•MLPP Alternate Party Settings, page 1-37

•Line Settings for All Devices, page 1-37

•Line X on Device X, page 1-37

•Multiple Call/Call Waiting Settings on Device SEPXXXXXXXXXXXX, page 1-38

•Forwarded Call Information Display on Device SEPXXXXXXXXXXXX, page 1-39

Directory Number Information

To configure settings in the Directory Number Information box, complete the following steps:

Step 1 If you have not already done so, click Add a new DN in the Association Information box to open the

Directory Number Configuration window.

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Configuring the Directory Number for the Cisco TelePresence Device

Step 2 Enter the directory information using the information in Table 1-16 as a guide.

Step 3 Make sure that the check box at the bottom of the Directory Number Information section is marked as

indicated:

Active: Checked

Step 4 Click Save to save your settings.

Directory Number Settings

The fields described in Table 1-17 are left unchanged in the Directory Number Settings box:

Table 1-16 Cisco TelePresence Device Directory Number Information

Field Required? Setting

Directory Number Yes Phone number for the Cisco TelePresence device.

Note To use Cisco WebEx features, the phone number

that is entered in Cisco Unified CM administration

must be configured in full, including the country

code, and must exactly match the phone number that

is entered in the CTMS administration Dial In

Number field.

Route Partition — Choose from the drop-down menu or leave the default,

<None>.

Description — Optional. Enter a device description.

Alerting Name Yes Enter the CTS endpoint name.

ASCII Alerting Name — Optional. Enter the ASCII alerting name.

Table 1-17 Cisco TelePresence Device Directory Number Settings

Field Required? Setting

Voice Mail Profile — Set to “NoVoiceMail” if you do not have voicemail

capability.

Calling Search Space — <None>

Presence Group Yes Leave the default setting.

User Hold MOH Audio

Source

—<None>

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Configuring the Directory Number for the Cisco TelePresence Device

AAR Settings

The fields described in Table 1-18 are left unchanged in the AAR Settings box:

Network Hold MOH Audio

Source

—<None>

Auto Answer Yes Leave the default setting.

Additional drop-down menu choices:

•Auto Answer Off

Note Optionally, you can set Auto Answer Off and

instead configure the Product Specific

Configuration Layout Area “CTS Auto Answer”

setting to have the CTS pick up the call.

•Auto Answer with Headset

•Auto Answer with Speakerphone

Note To assign a directory number for the shared-line

Cisco Unified IP Phone, choose Auto Answer with

Speakerphone. See the “Assigning a Directory

Number for the Shared-Line Cisco Unified IP

Phone” section on page 5-22.

Note If you are using the IP Phone and the call is

connected as audio only, verify that the following

check-boxes are checked:

—Disable Speakerphone

—Disable Speakerphone and Headset

Table 1-17 Cisco TelePresence Device Directory Number Settings

Field Required? Setting

Ta b l e 1- 1 8 C i s c o Te l e P r e s e n ce Device AAR Settings

Field Required? Setting

AAR — Voice Mail

Check the box to select.

AAR Destination Mask

AAR Destination Mask details.

AAR Group

Leave the default setting in the drop-down menu.

Note Check the box to retain the current destination information in the call forwarding history.

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Chapter 1 Configuring Cisco Unified Communications Manager for the Cisco TelePresence System

Configuring the Directory Number for the Cisco TelePresence Device

Call Forward and Call Pickup Settings

The fields described in Table 1-19 are left unchanged in the Call Forward and Call Pickup Settings box:

Table 1-19 Cisco TelePresence Device Call Forward and Call Pickup Settings

Field Required? Setting

Calling Search Space Activation Policy

—Calling Search Space

Use System Default.

Additional drop-down menu choices:

•With Configured CSS

•With Activating Device/Line CSS

Forward All — Voice Mail

Check the box to select.

Destination

Destination details.

Calling Search Space

Leave field as <None>.

Secondary Calling Search Space for Fall Forward

Forward Busy Internal — Voice Mail

Check the box to select.

Destination

Destination details.

Calling Search Space

Leave field as <None>.

Forward Busy External —

Forward No Answer

Internal

Yes (if no

voicemail

capability)

Forward No Answer

External

Yes (if no

voicemail

capability)

Forward No Coverage

Internal

—Voice Mail

Check the box to select.

Destination

Destination details.

Calling Search Space

Leave field as <None>.

Forward No Coverage

External

—

Forward on CTI Failure —

Forward Unregistered

Internal

—

Forward Unregistered

External

—

Forward Unregistered

External

—

Call Pickup Group —

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Configuring the Directory Number for the Cisco TelePresence Device

MLPP Alternate Party Settings

The fields described in Table 1-20 are left unchanged in the multilevel precedence and preemption

(MLPP) Alternate Party Settings box:

Line Settings for All Devices

The fields described in Table 1-21 are left unchanged in the Line Settings for All Devices Settings box:

Line X on Device X

Manage the TFTP profile for the Cisco TelePresence endpoint by configuring the meeting room name

so that the room name appears on the Cisco WebEx Participant List, as shown in Figure 1-15.

Figure 1-15 Display (Internal Caller ID) Fields

Line X on Device X Fields are described in Table 1-22.

Table 1-20 Cisco TelePresence Device MLPP Alternate Party Settings

Field Required? Setting

Target (Destination) — Leave the default setting. Supported characters: 0-9, +, *, #.

MLPP Calling Search

Space

—<None>

AARMLPP No Answer

Ring Duration (seconds)

— Leave the default setting.

Table 1-21 Cisco TelePresence Device Line Settings for All Devices Settings

Field Required? Setting

Hold Reversion Ring

Duration (seconds)

— Leave the default setting.

Note Setting the Hold Reversion Ring Duration to zero

will disable the feature.

Hold Reversion

Notification Interval

(seconds)

— Leave the default setting.

Note Setting the Hold Reversion Notification Interval to

zero will disable the feature.

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Chapter 1 Configuring Cisco Unified Communications Manager for the Cisco TelePresence System

Configuring the Directory Number for the Cisco TelePresence Device

Multiple Call/Call Waiting Settings on Device SEPXXXXXXXXXXXX

The Multiple Call/Call Waiting settings make it possible to place a meeting on hold, dial a phone

number, and have up to four active calls on one device. This feature is useful for adding phone calls to

a Cisco TelePresence meeting.

The default setting for the maximum number of additional phone calls allowed on the CTS

Cisco Unified IP phone is 4.

Note Valid range for Maximum Number of calls is 1-46.

To configure multiple call waiting settings on a specific device:

Step 1 Enter configuration settings in the fields provided using the information in Table 1-23 as a guide.

Table 1-22 Cisco TelePresence Device Line X on Device X Settings

Field Required? Setting

Display (Internal Caller ID) — Leave the default setting. For Cisco WebEx, enter your

room name so that the room name appears on the

Cisco WebEx Participant List.

Note Display text for a line appearance is intended for

displaying text such as a name instead of a directory

number for internal calls. If you specify a number,

the person receiving a call may not see the proper

identity of the caller.

ASCII Display (Internal

Caller ID)

— Leave the default setting. For Cisco WebEx, enter your

room name so that the room name appears on the

Cisco WebEx Participant List.

External Phone Number

Mask

— Leave the default setting.

Visual Message Waiting

Indicator Policy

Yes Leave the default setting.

Audible Message Waiting

Indicator Policy

Yes Leave the default setting.

Ring Setting (Phone Idle) Yes Leave the default setting.

Ring Setting (Phone

Active)

— Leave the default setting. Applies to this line when any line

on the phone has a call in progress.

Call Pickup Group Audio

Alert Setting (Phone Idle)

— Leave the default setting.

Recording Option Yes Leave the default setting.

Recording Profile — <None>

Monitoring Calling Search

Space

—<None>

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Chapter 1 Configuring Cisco Unified Communications Manager for the Cisco TelePresence System

Where to Go Next

Step 2 Click Save to save your settings.

Forwarded Call Information Display on Device SEPXXXXXXXXXXXX

Leave the following information unchanged in the Forwarded Call Information Display on Device X

Settings box:

•Caller Name

•Caller Number

•Redirected Number

•Dialed Number

Where to Go Next

If you have an IP Phone, proceed to Chapter 5, “Configuring and Managing the Cisco Unified IP Phone.”

Table 1-23 Cisco TelePresence Device Multiple Call/Call Waiting Settings

Field Required? Setting

Maximum Number of Calls Yes Up to 4.

Busy Trigger Yes 2 (Recommended)

Note Less than or equal to the maximum number of

calls. By default, after two calls are started, a

third attempt at connecting to the IP phone

results in a busy signal.

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Where to Go Next

CHAPTER

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Configuring Cisco TelePresence Features

Revised: June 9, 2015, OL-21851-01

Contents

•Managing the Speed-Dial Directory (Favorites), page 2-1

•Enabling the Directory Feature, page 2-6

•Configuring the BFCP over UDP Collaboration Feature, page 2-9

•T1 Support Extended Reach, page 2-12

•Quality Per Display - 720p (Lite), page 2-13

•Self View Control, page 2-13

•Conference Control Protocol (CCP) VPN Security Solution, page 2-15

•Single Microphone Mute, page 2-15

•Watermark Removal, page 2-16

•Screen Dimming, page 2-16

•Installing Language Versions, page 2-17

•Related Information, page 2-21

Managing the Speed-Dial Directory (Favorites)

This section contains the following information:

•Adding Speed-Dial Numbers (Favorites) from the Unified CM Administration Page, page 2-1

•Adding Speed-Dial Numbers (Favorites) from the User Options Page, page 2-3

Adding Speed-Dial Numbers (Favorites) from the Unified CM Administration

Page

To add speed-dial numbers to your Cisco TelePresence System:

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Chapter 2 Configuring Cisco TelePresence Features

Managing the Speed-Dial Directory (Favorites)

Step 1 Log in to the Cisco Unified Communications Manager Administration interface.

Step 2 From the Device drop-down menu, choose Phone. The Find and List Phones Page appears.

Step 3 Enter your search criteria in the fields provided and click Find.

Step 4 Click on the phone that you want to configure with speed-dial buttons. The Phone Configuration window

for that phone appears.

Step 5 Click the Related Links drop-down list box at the top right side of the window.

Step 6 Choose Add/Update Speed Dials and click Go. The Speed Dial Configuration window for this phone

appears with the following configurable fields:

•Speed Dial (Button) Settings—numbers 1 through 40.

•Speed Dial (Abbreviated Dial) Settings—numbers 41 through 199. CTS does not support

abbreviated dialing, so you do not need to use this field.

Step 7 Create your favorites list in these Speed Dial (Button) Settings field using the information in Table 2-1

as a guide.

Step 8 Click Save to apply your changes, then click Close to close the window.

Step 9 Click Save and then Apply Config. The phone will reboot for the changes to take effect. This will take

a few minutes.

Note Do not click Reset. Doing so will cause the phone to reset and the phone could take 10 to 30 minutes to

come back up.

Table 2-1 Speed Dial Configuration Window

Number Field Description

Number from 1

to 40.

— Indicates the order of your contacts in your

Favorites list.

Number Enter the number that you want the system to dial

when the user calls the contact from the Favorites

list. The following digits and characters are

allowed:

•Digits 0 through 9

•* (Asterisk)

•# (Number sign or hash)

•+ (Plus sign, escape symbol)

Note The speed-dial (favorites) function does not

allow pauses or waits.

Label Enter the text that you want to display to identify

your contact.

ASCII Label This field provides the same information as the

Label field, but you must limit input to ASCII

characters. Devices that do not support unicode

(internationalized) characters display the content of

the ASCII Label field.

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Chapter 2 Configuring Cisco TelePresence Features

Managing the Speed-Dial Directory (Favorites)

Step 10 View your Favorites by tapping Directory and then Favorites on your Touch 12 device.

For more information about making a call using favorites, refer to the Placing and Receiving Calls

chapter in the Cisco TelePresence System User Guide.

Adding Speed-Dial Numbers (Favorites) from the User Options Page

End-users can easily log in to the Cisco Personal Communications Assistant (if installed) and then

choose User Options from the menu bar to navigate to User Options. When logged in and viewing User

Options, you can access a User Guide, change the locale for the windows, and access additional

configuration options from the Related Links drop-down list, including speed dials, phone services, and

line-specific options (call forwarding, message-waiting indicators, and ring patterns).

To manage your Speed-Dials (Favorites) from User Options:

Step 1 Log in to the Cisco Unified CM User Options page, as shown in Figure 2-1.

Figure 2-1 Cisco Unified CM User Options Log In

Step 2 Click User Options and select Device, as shown in Figure 2-2. The Device Configuration page appears,

as shown in Figure 2-3.

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Chapter 2 Configuring Cisco TelePresence Features

Managing the Speed-Dial Directory (Favorites)

Figure 2-2 User Options > Device

Step 3 In the Device box, click the Name drop down menu and select the phone for which you would like to

create, modify, or delete speed dials, as shown in Figure 2-3. The model name will appear in the

Description field, as shown in Figure 2-4.

Figure 2-3 Device Configuration

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Chapter 2 Configuring Cisco TelePresence Features

Managing the Speed-Dial Directory (Favorites)

Figure 2-4 Device Description

Step 4 Click Save.

Step 5 Click Speed Dials. The Speed Dial and Abbreviated Dial Configuration page appears, as shown in

Figure 2-5.

Figure 2-5 Speed Dial and Abbreviated Dial Configuration

Step 6 In the Speed Dial Settings Number field, enter the Cisco TelePresence telephone numbers (for example,

84243737). See Figure 2-5.

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Chapter 2 Configuring Cisco TelePresence Features

Enabling the Directory Feature

Step 7 In the Speed Dial Settings Label and ASCII Label fields, enter a name or friendly name. These can be

a combination of letters or numbers. Hyphens and spaces are ok, but do not use any special characters

(for example, % @ ! $). See Figure 2-5.

Step 8 Click Save and Apply Config when you are done. Once you save, the phone will reboot for the changes

to take effect. This will take a few minutes.

Note Do not click Reset. Doing so will cause the phone to reset and the phone could take 10 to 30 minutes to

come back up.

Step 9 View your Favorites by tapping Directory and then Favorites on your Touch 12 device.

For more information about making a call using favorites, refer to the Placing and Receiving Calls

chapter in the Cisco TelePresence System User Guide.

Enabling the Directory Feature

The Directory button on the Cisco TelePresence Touch 12 allows a user to look up TelePresence phone

numbers for co-workers. To support this feature, you must configure corporate directories. See

Configuring a Corporate Directory for more information.

To set up Directory for the user from the Cisco Unified Communications Manager Administration

interface:

Step 1 Log in to the Cisco Unified Communications Manager Administration interface.

Step 2 Go to System > Enterprise Parameters.

Step 3 Scroll to CCMUser Parameters.

Step 4 Locate Show Directory from the list and choose True from the drop-down menu.

This parameter determines whether or not the option Directory appears on your call control device

Options web (CCMUser). If this option is enabled, the user can search directory.

Step 5 Click Save to save your settings. The change will take effect on next login to Cisco Unified

Communications Manager User Options window. Default is True.

Configuring a Corporate Directory

Cisco Unified Communications Manager uses a Lightweight Directory Access Protocol (LDAP)

directory to store authentication and authorization information about users of Cisco Unified

Communications Manager applications that interface with Cisco Unified Communications Manager.

Authentication establishes the users' rights to access the system. Authorization identifies the telephony

resources that a user is permitted to use, such as a specific telephone extension.

To install and set up these features, refer to the following chapters in the Cisco Unified Communications

Manager Administration Guide:

•LDAP System Configuration

•LDAP Directory Configuration

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Enabling the Directory Feature

•LDAP Authentication Configuration

In Cisco Unified Communications Manager Administration, use the User Management > End User

menu path to configure end users.

The End User Configuration window in Cisco Unified Communications Manager Administration allows

the administrator to add, search, display, and maintain information about Cisco Unified

Communications Manager end users. End users can control phones after you associate a phone in the

End User Configuration window.

Tips About Configuring End Users

Consult the following information before you begin to configure end users:

•To verify whether the Enable Synchronizing from LDAP Server check box is checked, choose

System > LDAP > LDAP System. If the check box is checked, LDAP synchronization is enabled;

if not, LDAP synchronization is disabled.

•If you enable LDAP synchronization in Cisco Unified Communications Manager Administration,

you thereby configure your system to use the LDAP corporate directory as the end user directory for

Cisco Unified Communications Manager. In this scenario, you cannot add or delete users in

Cisco Unified Communications Manager Administration. You add and remove end users in the

corporate LDAP directory.

•If you enable LDAP synchronization in Cisco Unified Communications Manager Administration,

you cannot change some existing user information, including user IDs, in the End User

Configuration windows. Instead, you must use the corporate LDAP directory to update some user

information.

•If you configure your system to authenticate users against the LDAP directory, you cannot configure

or change end user passwords in Cisco Unified Communications Manager Administration. You

configure and change end user passwords in the corporate LDAP directory.

After the LDAP directory configuration completes, users can use the Corporate Directory service on

your Cisco Unified IP Phone 7970 Series to look up users in the corporate directory.

Cisco-Provided Default IP Phone Services

Table 2-2 displays the Cisco-provided default IP phone services that display if you specify the search

parameter, IP Phone Service, and then click Find. Cisco Unified Communications Manager

automatically provisions these Cisco-provided default services. To update these services, click the link

in the Find and List IP Phone Service window. You can change the name of the service, where the default

service displays on the phone, and the service URL. If you change the service URL for the default

services, choose Both from the Service Provisioning drop-down list box, which displays in the Phone

Configuration window, the Enterprise Parameter Configuration window, and the Common Phone Profile

Configuration window.

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Enabling the Directory Feature

Tip Some Cisco Unified IP Phone models do not support IP phone services. To determine the support for

your phone model, see the Cisco Unified IP Phone Administration Guide and the Cisco Unified

Communications Manager Software Compatibility Matrix on Cisco.com.

Table 2-2 Cisco-provided Default Services

Default Services Description

Corporate Directory This XML service allows the phone to display the corporate directory on the

phone. By default, for phones with a Directory button/option, the corporate

directory option displays when a user presses the Directory button/option on the

phone. By default, the service URL is Application:Cisco/CorporateDirectory.

By default, the corporate directory automatically displays on all phones that

support services in the cluster, and you (or the end user) cannot subscribe to the

service.

If you update the corporate directory option because you want to configure this

option to support a custom directory, for example, you update the Service URL

to point to your custom directory, make sure that Both is chosen from the

Service Provisioning drop-down list box, which displays in the Phone

Configuration window, Enterprise Parameter Configuration window, or the

Common Phone Profile Configuration window.

Intercom Calls This XML service allows the phone to display the history records for intercom

calls. By default, for phones with a Directory button/option, the intercom history

option displays when a user presses the Directory button/option on the phone.

By default, the service URL is Application: Cisco/IntercomCalls. This service

does not automatically display on all phones that support services in the cluster;

therefore, you must manually subscribe to the service; for example, you can

subscribe to the service in the Cisco Unified CM User Options.

Missed Calls This XML service allows the phone to display missed calls on the phone. By

default, for phones with a Directory button/option, the missed calls option

displays when a user presses the Directory button/option on the phone. By

default, the service URL is Application:Cisco/MissedCalls. By default, the

Missed Calls option automatically displays on all phones that support services

in the cluster, and you (or the end user) cannot subscribe to the service.

Placed Calls This XML service allows the phone to display calls that the user has placed on

the phone. By default, for phones with a Directory button/option, the placed

calls option displays when a user presses the Directory button/option on the

phone. By default, the service URL is Application:Cisco/PlacedCalls. By

default, the Placed Calls option automatically displays on all phones that

support services in the cluster, and you (or the end user) cannot subscribe to the

service.

Received Calls This XML service allows the phone to display received calls on the phone. By

default, for phones with a Directory button/option, the received calls option

displays when a user presses the Directory button/option on the phone. By

default, the service URL is Application:Cisco/ReceivedCalls. By default, the

Received Calls option automatically displays on all phones that support services

in the cluster, and you (or the end user) cannot subscribe to the service.

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Chapter 2 Configuring Cisco TelePresence Features

Configuring the BFCP over UDP Collaboration Feature

Binary Floor Control Protocol (BFCP) is used for controlling access to the media resources in a meeting.

BFCP allows the CTS and the remote endpoint to view presentation and main display video

simultaneously with improved presentation resolution for all third-party telepresence endpoints.

The CTS offers three media lines: one for audio, one for the main video, and the other for presentation

or content using the session description protocol (SDP). Additionally, an application line is sent in the

SDP for the BFCP control channel. The bandwidth of the presentation media line matches the capability

of the CTS. For example, if the CTS is capable of 30 frames per second (fps), the presentation media

line bandwidth will be 4Mbps.

The CTS uses BFCP over user datagram protocol (UDP) in both secure and non-secure BFCP modes.

BFCP requires a minimum CTS Release of 1.8 and a minimum Unified CM release of 8.6(2a)SU2.

BFCP Backward Compatibility

BFCP is enabled by default on all CTS endpoints beginning with CTS Release 1.8. Endpoints using CTS

software prior to CTS Release 1.8 must either disable BFCP on all new SIP profiles in the Unified CM

Administration interface, or upgrade all CTS endpoints to CTS Release 1.8.

Configure your system in the following order:

1. Configuring the VCS Zone, page 2-9

2. Adding a New BFCP Profile, page 2-11

3. Configuring the Unified CM Trunk, page 2-11

Configuring the VCS Zone

Note The Cisco VCS and Unified CM must be operational before you begin.

To enable BFCP with Cisco VCS, the trunk from the Cisco VCS to Unified CM must have a custom

BFCP profile configured in the Cisco Unified Communications Manager Administration interface and

you must change the VCS Zone in the Cisco VCS administration interface.

For complete Cisco VCS configuration support, see the Cisco Unified Communications Manager with

Cisco VCS Cisco TelePresence Deployment Guide.

To change the Zone configuration in Cisco VCS:

Step 1 Navigate to the CUCM neighbor zone VCS Configuration > Zones.

Voicemail This XML service allows users to retrieve voice messages on the phone. By

default, for phones with a Messages button/option, the voice mail option

displays when a user presses the Messages button/option on the phone. By

default, the service URL is Application:Cisco/Voicemail. By default, the

Voicemail option automatically displays on all phones that support services in

the cluster, and you (or the end user) cannot subscribe to the service.

Table 2-2 Cisco-provided Default Services (continued)

Default Services Description

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Configuring the BFCP over UDP Collaboration Feature

Step 2 Change the Advanced Zone profile from Cisco Unified Communications Manager to Custom.

Step 3 Set the parameters listed in Table 2-3.

Note To use BFCP with endpoints registered to CUCM 8.6(2a)SU2 or later, select Custom for the Advanced

Zone profile, configure the entries as above, then change SIP UDP/BFCP filter mode to Off.

If your system uses TLS connectivity from the Cisco VCS to Unified CM, and Cisco VCS is configured

with optimal routing, either Unified CM has to trust the certificates for each Cisco VCS in the network,

or you must select Custom for the Advanced Zone profile, configure the entries as above, then change

Call signaling routed mode to Always. This ensures that the VCS neighbored to Unified CM will remain

in the call signaling path for calls to and from Unified CM, so that Unified CM only has to trust this VCS

cluster’s certificates.

Step 4 Ensure that SIP UDP/BFCP filter mode is set to Off.

For more information about the VCS, go to the Cisco TelePresence Video Communication Server (VCS)

home page on Cisco.com.

Table 2-3 Zone Parameters

Parameter Value

Monitor peer status Yes

Call signaling routed mode Auto

Automatically respond to H.323

searches

Off

Automatically respond to SIP

searches

Off

Empty INVITE allowed On

SIP poison mode Off

SIP encryption mode Auto

SIP SDP attribute line limit mode Off

SIP SDP attribute line limit length 130

SIP multipart MIME strip mode Off

SIP UPDATE strip mode On

Interworking SIP Search Strategy Options

SIP UDP/BFCP filter mode On

SIP Duo Video filter mode Off

SIP record route address type IP

SIP Proxy-Require header strip list <Blank>

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Chapter 2 Configuring Cisco TelePresence Features

Configuring the BFCP over UDP Collaboration Feature

Configuring BFCP For Your Cisco TelePresence Device

This section includes the steps you perform to configure BFCP and apply it to your Cisco TelePresence

system and includes the following topics:

•Adding a New BFCP Profile, page 2-11

•Configuring the Unified CM Trunk, page 2-11

Adding a New BFCP Profile

To add a new profile for BFCP and to associate the BFCP profile to the trunk configuration on Unified

CM for the trunk between VCS and CUCM, follow the steps in this section. This profile needs to be

associated with every trunk and device that will use BFCP for presentation.

Step 1 Go to Device > Device Settings > SIP Profile.

Step 2 Click Add New. The SIP Profile Configuration window appears.

Step 3 Create a name for the BFCP profile. For example, “Standard BFCP SIP Profile.”

Step 4 Click to select the Allow Presentation Sharing using BFCP check box, as shown in Figure 2-6.

Figure 2-6 SIP Profile Information - Allow Presentation Sharing Using BFCP

Step 5 Leave the remaining field defaults and click Apply Config and then Save.

Step 6 Configure the BFCP trunk by performing the tasks in the “Configuring the Unified CM Trunk” section

on page 2-11.

Configuring the Unified CM Trunk

Step 1 Go to Device > Trunk.

Step 2 Select the trunk for the Cisco VCS and set it to use the new BFCP profile.

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T1 Support Extended Reach

Step 3 (Optional) Configure security between the Unified CM and Cisco VCS for Cisco TelePresence EX and

Cisco TelePresence C Series endpoints by choosing vcs interop in the Normalization Script window

(Unified CM 8.6(2a)SU2 and later releases), as shown in Figure 2-7.

Figure 2-7 Normalization Script Window - VCS Interop Security

Step 4 Click Save to save your settings.

See the Cisco Unified Communications Manager with Cisco VCS Cisco TelePresence Deployment Guide

for complete VCS security support information.

T1 Support Extended Reach

Note The following information applies only to single-screen systems.

The Quality per Display field in the Product Specific Configuration Layout Area window has a new

setting: “High Detail, Limited Motion: 720p (Lite)” as part of the Extended Reach feature. Extended

Reach users in locations where bandwidth is costly or unreliable. Because internet bandwidth is not

dedicated, there may be experience issues or even call drops at certain times of the day due to a decrease

in available bandwidth. Extended Reach is directly related to the quality of the call.

This feature enables the following:

•T1/E1 with QoS: 720p (Lite) and 720p (Good). See Quality Per Display - 720p (Lite). Any endpoint

configured “High Detail, Limited Motion: 720p (Lite)” is in T1 mode and advertises bandwidth as

appropriate.

•“Best Effort” premium broadband (Fiber-Optic Broadband Internet (FIOS), Cable).

•Sends and receives audio and video from legacy T1/E1 endpoints.

•Video output: 936Kbps.

•Presentation output: 100Kbps using 1 frame per second (FPS).

•Four jitter buffer sizes: 85ms, 125ms, 165ms, and 245ms.

•Progressive iFrames.

•Multi-point Long Term Reference Picture (LTRP) repair mechanism in H.264 codecs.

•High definition (HD) inter-operability with third-party endpoints.

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Quality Per Display - 720p (Lite)

•Media eXperience Engine (MXE) compatibility.

This feature disables the following:

•Audio add-in (conference) is disabled for a T1 endpoint—Only one audio or audio-video call can

be made at a time.

•Backward compatibility prior to CTS Release 1.5 is not available—The endpoint displays the

following message “Remote site not compatible – Contact Help Desk.”

•Standard definition (SD) interop endpoints will not see the T1 endpoint when that endpoint is

detected to be the loudest endpoint speaking during a call.

Quality Per Display - 720p (Lite)

The Quality Per Display field is where you can set the bandwidth that will be used by the system. Higher

bandwidth increases video quality, but may also cause packets to be dropped and video to be interrupted.

The following describes expected behavior and feature limitations of the High Detail, Limited Motion:

720p (Lite) bandwidth option:

1. CTS Release 1.5.3 endpoints are not supported on an HD interop bridge; calls are dropped.

2. CTS Release 1.6.x endpoints running 720p (Lite) are supported on an HD interop bridge. All other

CTS endpoints are then downgraded to 720p (Lite).

3. If a CTS Release 1.6.x endpoint running 720p (Lite) calls into a non-HD common intermediate

format (CIF) interop bridge, video from legacy video endpoints will be seen on the 720p (Lite) CTS.

However, video from the 720p (Lite) CTS will not be seen on the legacy endpoint. Video from other

CTS endpoints in the call will be seen on both legacy and 720p (Lite) endpoints.

For configuration information, see Product Specific Configuration Layout Area.

Self View Control

The Self View feature allows you to view how you will be seen by others in a Cisco TelePresence

meeting before the meeting begins. By touching the Self View softkey on your CTS Cisco Unified IP

phone while the CTS is idle (not in a call), you can see a mirror image of you and your room for a

specified amount of time (5 to 180 seconds), as configured in the Maximum Self View Time (in seconds)

field in the Product Specific Configuration Layout Area fields for your system.

While in Self View mode, any active presentation is visible in the Presentation-in-Picture (PiP) or on the

LCD display. On multi-screen systems (CTS 3000 Series and TX9000 Series), the Self View mirror

image appears on all screens. On the CTS 1300, which has three cameras and a single display, the self

view image is displayed from the center camera. Once you are in Self View mode, you can use the CTS

Cisco Unified IP phone to select between Left, Center, and Right camera views.

Note You cannot use the Self View feature while in an active call.

See the “Product Specific Configuration Layout Area” section on page 1-17 for information about

setting the Self View time in the Maximum Self View Time (in seconds) field.

See the following sections for more information:

•Self View Control Feature Behavior, page 2-14

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Self View Control

•Related Self View Feature Information, page 2-14

Self View Control Feature Behavior

The following sections describe Self View features and behavior:

•Shroud Lights, page 2-14

•Answering Calls, page 2-14

•Dismissing Calls, page 2-14

Shroud Lights

The lights that surround the main display screen are activated when accessing the Self View feature.

When answering an incoming call in Self View mode, the lights remain on throughout the call. When

you exit Self View mode, the lights remain on for a short period of time, similar to the system’s behavior

at the end of a normal Cisco TelePresence call.

Answering Calls

If the CTS system is configured for Auto Answer and is in Self View mode when it receives an incoming

call, the standard incoming call alert is heard and you can answer the call manually.

When a call is received while you are in Self View mode, you can exit the feature to accept the incoming

video. If there is an active presentation on-screen when the call comes through, options on the CTS

Cisco Unified IP phone allow you to share or hide the presentation.

Dismissing Calls

You can dismiss calls while in Self View mode without disrupting the Self View video and active

presentation. Press Ignore to dismiss the call and return to the Self View page.

Pressing Ignore while in Self View mode does not divert the call. The incoming call continues to ring

inaudibly until the remote end disconnects from the call. You can choose to answer the incoming call by

pressing Answer, or wait until the call times out.

Note If you have voicemail configured in Unified CM, the incoming call alert is not issued because the call

goes directly to voicemail.

Related Self View Feature Information

For more information about the Self View feature, refer to the Cisco TelePresence System User Guide

that corresponds with your system’s software release.

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Conference Control Protocol (CCP) VPN Security Solution

This feature allows an administrative domain that is hosting a Business-to-Business (B2B) conference

to configure its Cisco TelePresence Multipoint Switch (CTMS) using a specific URL structure. This

URL structure allows the CCP HTTP traffic of participating CTS endpoints to be routed hop by hop

across one or more service provider (SP) HTTP proxies to reach the correct CTMS.

In the CCP VPN model (fixed path) solution, the Administrator configures the enterprise by adding a

static (fixed path) configuration file to the Cisco Unified Communications Manager (Unified CM).

When the CTS joins a CTMS meeting, it attempts to route CCP traffic based on this configuration file.

All CCP HTTP traffic then attempts to go to the local CTMS. If no local CTMS matches, packet traffic

is routed to the HTTP proxy.

You can verify configuration status by checking the system status messages for your system and by

checking the configuration using command-line interface (CLI) commands. When configuration is

complete, the Meeting Control button is active on the CTS Cisco Unified IP phone.

Note This feature is only active if the enterprise configuration file on the Cisco Unified Communications

Manager TFTP server is configured. If there is no TFTP configuration file present on the system,

conference control uses the Internet model (free path).

This feature cannot be configured while in an active Cisco TelePresence call.

Related CCP VPN Feature Information

For more information, see the following documentation on Cisco.com:

•Cisco TelePresence Multipoint Switch

•Cisco TelePresence System Command-Line Interface Reference Guide

•Cisco TelePresence System Messages Guide

•Cisco TelePresence System User Guide

Single Microphone Mute

On systems with multiple microphones, you can mute individual microphones by pressing and holding

the Mute button for three seconds until the green LED light turns off. That microphone is now muted

(no muted Microphone icon displays on the main screen). To unmute the locally muted microphone,

press the Mute button once. The green LED light turns on and the microphone is active again (or muted

if the room is already muted).

Note Global room muting is still available by pressing the Mute button once on any table microphone.

This feature is supported on Gen 2 and all TX series devices. To check if you are running a Gen 2 device,

enter the following command:

admin: show hardware audio

Audio DSP Build ID : 01.07.0003

Audio Base Board ID : 0xAB (? Gen 2)

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Watermark Removal

Once you have verified that you are running a Gen 2 device, go to the Cisco Unified Communications

Manager Administration interface and check the Enable Single Microphone Mute box at the bottom of

the device Product Specific Configuration Layout window. This feature is disabled by default.

Single microphone mute is supported in Unified CM firmware release 8.5.1 and later releases.

Watermark Removal

Broadcast customers who want to remove the Cisco logo from their video presentations when it

interferes with on-screen elements can do so in the Unified CM Administration interface by

downloading a Broadcast license.

Step 1 Request a Broadcast license from your Cisco account representative.

Your license arrives in separate emails.

Step 2 Rename the license .txt file to SEPxxxxxxxxxxxx.lic (where xxx is the MAC address in all caps).

Note Be sure to keep the .lic extension in lower case.

Step 3 Upload your newly named file to the Unified CM TFTP directory and restart the TFTP.

Step 4 Restart you TelePresence system by logging in to the TelePresence system and entering the utils system

restart command at the admin prompt.

Step 5 Once your broadcast license is loaded, log in as admin to check your license status using command-line

interface (CLI).

Step 6 At the admin prompt enter show license status. The license status shows that it is disabled. For example:

admin:show license status

License feature status

satellite:

No feature license found

broadcast:

Valid license found

License feature is disabled ?

Feature is currently not running

admin:

Step 7 At the admin prompt enter set license broadcast enable.

Step 8 Reboot the system by entering the utils system restart command at the admin prompt.

Your Broadcast license is now installed and enabled.

Screen Dimming

To save power and extend the lifespan of the Cisco TelePresence Touch 12 device, the Touch 12 will dim

between the hours specified in the User Preferences Area in Unified CM. For more information, see the

“User Preferences Area” section on page 1-20.

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Installing Language Versions

When dimming is active, the screen is dimmed and the home button is glowing. If the Touch 12 or one

of its hard buttons is touched, the device will turn back on. The device will stay on until the system has

been idle for one hour. At that time, the screen will dim again.

The screen will not dim during the specified hours when the system is in a call, recording or

troubleshooting. The screen will automatically wake up when an incoming call or pop-up notification

appears, or when an upgrade begins.

Installing Language Versions

Note This feature is only supported on systems that use the Touch 12 device for call control, and that use

software release 1.10.0 or 6.0.0 or later.

Unified CM enables you to configure devices for a specific locale, language and country. This

configuration alters the text and date/time formats of the user interface (UI), as well as tones.

In order to change the UI language and tones, you must install the appropriate locale packs. These packs

allow you to view and receive the chosen translated text or ringtones on your Touch 12 device.

Cisco provides a locale pack file bundle on cisco.com that 14 languages other than English. Table 2-4

contains a list of these available languages.

Table 2-4 Languages Available for Cisco TelePresence Systems

Language CTS/TX Locale Code Unified CM Locale Code Unified CM User Locale Value

Arabic ar_DEF ar_EG

English en_DEF — English, United States or <None>

Chinese (Simplified) -

China

zh_DEF zh_CN or zh_HK

Chinese (Traditional)

- Taiwan

zh_TW zh_TW

Dutch nl_DEF nl_NL Nederlands, Koninkrijk der Nederlanden

French fr_DEF fr_FR Français, République française

French - Canada fr_CA fr_CA

Note The Unified CM locale

installer for this language

is not available on

cisco.com for Unified CM

releases prior to 9.1. To

order this locale installer

for earlier releases, contact

your Systems Engineer.

Français canadien, Canada

German de_DEF de_DE Deutsch, Deutschland

Italian it_DEF it_IT Italiano, Repubblica Italiana

䬨ỻᷕ㔯, 㘖忂宅, 䬨ỻ

⫿, ᷕ⋶Ṣ㮹ℙ␴⚥

䷩橼ᷕ㔯, 婆妨, 㬋橼⫿,

⚳婆, 冢䀋

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Installing Language Versions

Understanding Locale Pack File Types and Naming Conventions

There are two types of locale files: locale installers for Unified CM and locale packs for CTS and TX

systems.

Locale Installers

Locale installer files are installed to Unified CM. They must be installed before the locale packs are

installed. The locale installer files on Unified CM enable the CTS or TX system and the Touch 12 device

to install and use the locale packs properly.

Note Cisco highly recommends that you install both the Combined Network locale installer and the locale

installer for your preferred language and country. The Combined Network locale installer contains

country-specific files for various network items, including ringtones, annunciators and gateway tones.

Locale installer files use the following naming conventions:

cm-locale-UnifiedCMLocaleCode-M.m.a.p-b.cop.sgn

where:

UnifiedCMLocaleCode = the five-character locale identifier expressed as ll_RR or

combined_network

–

ll = the language, such as es (Spanish) or zh (Chinese).

–

RR = the specific region to which the language is targeted, such as ES (Spanish - Spain) or TW

(Chinese - Taiwan).

M = Major release number

m = Minor release number

a = Maintenance release number

p = Patch number

Japanese ja_DEF ja_JP

Korean ko_DEF ko_KR

Portuguese - Brazil pt_BR pt_BR

Note pt_PT is not supported.

Português Brasileiro, República

Federativa do Brasil

Russian ru_DEF ru_RU

Spanish - USA and

Latin America

es_DEF es_CO or es_MX Español, República de Colombia

Spanish - Spain es_ES es_ES Español, Reino de España

Turkish tr_DEF tr_TR Tûrkçe, Türkiye

Table 2-4 Languages Available for Cisco TelePresence Systems (continued)

Language CTS/TX Locale Code Unified CM Locale Code Unified CM User Locale Value

㖍㛔婆, Nihongo,

Japanese, 㖍㛔⚥

䞲ῃ㠊, ╖䞲⹒ῃ

Pyccĸий, Российская

Федерация

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Installing Language Versions

b = Build number

Locale Packs

Each locale pack contains language information for a specific language and country. When installed to

the CTS or TX system, the locale pack changes the language of the Touch 12 device.

The locale pack file bundle for CTS uses the following naming conventions:

po-locale-ctsmain_combo-M.m.a.p-b.cop.sgn

where:

M = Major release number

m = Minor release number

a = Maintenance release number

p = Patch number

b = Build number

Installing Locale Installers for the Unified CM Server

Prior to installing the locale files to your system, you must download the locale installer for both the

Combined Network and your country of preference. To install your locale installer, complete the

following steps:

Step 1 Log in to cisco.com.

Step 2 Navigate to Support > All Downloads.

Step 3 Navigate to Products > Voice and Unified Communications > IP Telephony > Unified

Communications Platform > Cisco Unified Communications Manager (CallManager) > Cisco

Unified Communications Manager Version {your version number}.

Step 4 Click the link that says Unified Communications Manager/CallManager Locale Installer.

Step 5 Download the locale installer (*.cop.sgn file) for the Combined Network.

Step 6 Download the locale installer (*.cop.sgn file) for your language and country of choice. See Table 2-4 for

a list of the Unified CM locale codes that correspond with each language and country.

Step 7 Copy the files to a TFTP server that is accessible by Unified CM.

Step 8 Log in to Unified CM and upload the locale installers to the Unified CM Server. See “Installing the

Cisco TelePresence COP File to the Unified CM Server” section on page 1-3 (Step 13 through Step 23)

for instructions.

Note If the upgrade file is located on a Linux or Unix server, you must enter a forward slash at the beginning

of the directory path. For example, if the upgrade file is in the "patches" directory, you must enter

"/patches". If the upgrade file is located on a Windows server, check with your system administrator for

the correct directory path.

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Installing Language Versions

Installing Locale Packs for the CTS or TX System and Touch 12 Device

Note The process to install the COP files used for locale packs on to Unified CM for Cisco TelePresence

Systems is the same process as that used to install COP files for Cisco Unified IP Phones. For more

information about COP files, refer to Chapter 3, “Loading Cisco Options Package (COP) Files on the

Cisco TelePresence System”.

To install your locale pack, complete the following steps:

Step 1 Log in to cisco.com.

Step 2 Navigate to Support > All Downloads > Products > TelePresence > TelePresence Endpoints -

Immersive > your TelePresence series > your TelePresence system.

Step 3 Download the locale pack file bundle: Cisco TelePresence Language Pack for CTS500-32,

CTS1300-47, TX1310-65, TX9000, TX9200 (*.cop.sgn file).

Step 4 Copy the file bundle to a TFTP server that is accessible by Unified CM.

Step 5 Log in to Unified CM and upload the file bundle to the Unified CM server. See “Installing the

Cisco TelePresence COP File to the Unified CM Server” section on page 1-3 (Step 13 through Step 23)

for instructions.

Step 6 Restart the TFTP server to activate the newly-installed locale packs.

Note Do not restart the TFTP server until you have installed the locale packs on all servers in the cluster.

Step 7 Continue to the “Configuring User Interface Language, Ringtones and Date and Time” section on

page 2-20.

Configuring User Interface Language, Ringtones and Date and Time

After you upload the file to Unified CM and restart the TFTP server, complete the following steps to

apply your preferred language settings:

Step 1 Log in to Cisco Unified CM Administration.

Step 2 Navigate to System > Device Pool (to change device dates and time settings).

•Enter search criteria for your device pool and click Find.

•Click the hyperlink under Date/Time Group that corresponds with your device pool.

•Change the Separator, Date Format and Time Format fields to your preferred settings.

•Click Save.

Note For more information on how to set up a device pool, or how to set up your date and time format, refer

to the Device Pool Setup and Date and Time Group Setup chapters of the Cisco Unified Communications

Manager Administration Guide.

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Related Information

Step 3 Navigate to Device > Phone.

Step 4 Search for your device and click on the hyperlink under Device Name to select it.

Step 5 Navigate to Device Information to change the device language and ringtones.

•Change the User Locale field to your language and country of preference. To find the Unified CM

User Locale Value that corresponds with your language, see Table 2-4. Changing this field changes

the language on the Touch 12 device. Onscreen messages also change on the following systems: CTS

500-32, CTS 1300-47, TX 1310-65, and TX 9x00 series.

Note The User Locale value that you select must correspond with the locale pack you installed. See

Table 2-4 for the CTS locale codes. If you select <None>, the Touch 12 language will default to

English, United States.

•Change the Network Locale field to the country name of the locale installer you installed. This

action changes the Touch 12 device ringtone sound and cadence. If you select <None>, your CTS

tones will default to United States English.

Step 6 Click Save, then click OK when prompted.

Step 7 Click Apply Config, then click OK when prompted.

Note If you upgrade your system to the newest software release, you must download and install the locale

packs whose numbering matches your new software. For example, if you upgraded from TX 6.0.0 to

6.0.1, you would need to download both the 6.0.1 TX files and the locale pack file bundle for 6.0.1.

Related Information

For more information about Cisco TelePresence features that you configure in Unified CM, refer to the

Cisco TelePresence System User Guide on cisco.com that corresponds with your system’s software

release.

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Related Information

CHAPTER

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Loading Cisco Options Package (COP) Files on

the Cisco TelePresence System

Revised: June 9, 2015, OL-21851-01

Contents

This chapter contains the following sections:

•Understanding COP Files, page 1-1

•Distinguishing Between the Cisco TelePresence Touch 12 and the Cisco Unified IP Phone in

Unified CM, page 1-2

•Understanding COP File Naming Convention, page 1-2

•Understanding Contents of the COP File, page 1-3

•Using COP Files to Upgrade From the IP Phone to a Cisco TelePresence Touch 12, page 1-3

•Configuring the Directory on the Cisco TelePresence Touch 12, page 1-22

•Setting the Idle Display Default (“Home”) Screen, page 1-24

•Related Information, page 1-25

Understanding COP Files

Before you can use the Cisco TelePresence Touch 12, you must install a Cisco Options Package (COP)

file to Cisco Unified Communications Manager (Unified CM). The COP file is a zipped file that contains

the codec and control device (for example, Cisco TelePresence Touch 12 or Cisco Unified IP Phone)

image files, and a loads file that lists the contents of the COP file. For more information, see the

“Understanding Contents of the COP File” section on page 1-3.

The COP file is the default method of file distribution for all releases 1.8.0 and beyond, whether your

system uses either a Cisco TelePresence Touch 12 or a Cisco Unified IP Phone for call control.

Systems that are running Cisco TelePresence System software release 1.7.4 or 1.7.5 can use a COP file

to upgrade and install software, even though the Cisco TelePresence Touch 12 is not supported on any

releases prior to 1.8.0. Systems that are running Cisco TelePresence System software releases 1.8.0 and

above must use a COP file to upgrade and install their software.

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Chapter 1 Loading Cisco Options Package (COP) Files on the Cisco TelePresence System

Distinguishing Between the Cisco TelePresence Touch 12 and the Cisco Unified IP Phone in Unified CM

After you use a COP file to upgrade your system, carry out all subsequent upgrades by using the COP

file. Perform the upgrade by specifying the file name in Unified CM and omitting all file extensions.

Note Specifying a codec image file with a specific file extension, or specifying a file that is not included in a

COP file, might result in the system reporting a version mismatch.

Find the COP file in the “Download” section of the Cisco support site for your product, located at the

following URL:

http://www.cisco.com/cisco/web/support/index.html

Distinguishing Between the Cisco TelePresence Touch 12 and

the Cisco Unified IP Phone in Unified CM

You do not register the Cisco TelePresence Touch 12 in Unified CM. This configuration method differs

from the configuration for a Cisco TelePresence system that uses a Cisco Unified IP Phone for call

control, where you register both the codec and Cisco Unified IP Phone in Unified CM. With a system

that uses a Cisco TelePresence Touch 12 device, you only register the codec in Unified CM.

To upgrade your system, specify the name of the COP file, with no file types or extensions, in the

Unified CM Administration interface. You can specify the name in either of the following fields:

•Unified CM Device Defaults Load Information field—Specifies this file for all devices of the same

type

•Device Phone Load Name field—Specifies this file for a single device.

Note If your system is running a CTS version earlier than 1.7.4, you first specify the file name with an .sbn

or .SPA extension, then you specify the file name with no extension. For detailed steps, see the

“Upgrading From Cisco TelePresence Software Releases Prior to CTS 1.7.4” section on page 1-12.

Unified CM automatically extracts the codec and Cisco TelePresence Touch 12 files from the COP file

and applies them to your Cisco TelePresence system.

For more information, see the “Upgrading From Cisco TelePresence Software Releases 1.7.4 and

Above” section on page 1-5 and “Upgrading From Cisco TelePresence Software Releases Prior to

CTS 1.7.4” section on page 1-12.

Understanding COP File Naming Convention

The COP file uses the following naming convention:

CTS.r-r-r-bbbR-K9.Pv.cop.sgn

where:

•r-r-r is the Cisco TelePresence System (CTS) software release

•bbb is the build name

•v specifies the hardware version

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Chapter 1 Loading Cisco Options Package (COP) Files on the Cisco TelePresence System

Understanding Contents of the COP File

The Pv variable differs depending on the contents of the COP file and the codec that is used by the

system.

Understanding Contents of the COP File

The COP file can contain multiple files, including any of the following types of files:

•Codec image files

•Cisco TelePresence Touch 12 image files

•MIDlet files

For the purpose of understanding how COP files are used with the Cisco TelePresence Touch 12, assume

that the COP file contains three files: a loads file, a codec image file, and a Cisco TelePresence Touch 12

image file.

The loads file lists the file names of the specific codec and Cisco TelePresence Touch 12 image files. It

contains the following entries:

•<copname>: The COP file name.

•<ctsmainImage>: The codec image file name.

•<ctsdevImage>: The Cisco TelePresence Touch 12 image file name.

Using COP Files to Upgrade From the IP Phone to a

Cisco TelePresence Touch 12

Note Do not physically connect the Touch 12 to the system until you complete the software upgrade

procedure. The Touch 12 requires software version 1.8 or higher.

The following sections describe how to upgrade your system from a Cisco Unified IP Phone to a

Cisco TelePresence Touch 12:

•Determining the Type of Codec Used by Your System, page 1-3

•Kit and Parts List, page 1-5

•Upgrading From Cisco TelePresence Software Releases 1.7.4 and Above, page 1-5

•Upgrading From Cisco TelePresence Software Releases Prior to CTS 1.7.4, page 1-12

•Connecting the Cisco TelePresence Touch 12 to the System, page 1-20

Caution The display used in this product contains mercury. Dispose of according to local, state, and federal laws.

Determining the Type of Codec Used by Your System

Note See the “Understanding COP Files” section on page 1-1 before working with COP files.

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Chapter 1 Loading Cisco Options Package (COP) Files on the Cisco TelePresence System

Using COP Files to Upgrade From the IP Phone to a Cisco TelePresence Touch 12

The following installation instructions specify loading an .sbn or .SPA file in Unified CM before you

specify the COP file name with no extensions. The file extension depends on the type of codec you use

in your system. To determine the type of file you specify, use the following guide:

Codec Example 1

If your codec looks like the one in Figure 3-1, use the .sbn file. The following systems use this codec:

•Cisco TelePresence System 500-37 (PID: CTS-500-37)

•Cisco TelePresence System 1000 (PID: CTS-1000)

•Cisco TelePresence System 1100 (PID: CTS-1100)

•Cisco TelePresence System 1300-65 (PID: CTS-1300)

•Cisco TelePresence System 3000 (PID: CTS-3000)

•Cisco TelePresence System 3010 (PID: CTS-3010)

•Cisco TelePresence System 3200 (PID: CTS-3200)

•Cisco TelePresence System 3210 (PID: CTS-3210)

Figure 3-1 Codec CTS-CODEC-PRI-G2 or CTS-CODEC-PRIM

Codec Example 2

If your codec looks like the one in Figure 3-2, use the .SPA file. The following systems use this codec:

•Cisco TelePresence System 500-32 (PID: CTS-500-32)

•Cisco TelePresence System TX1300 47 (PID: CTS-1300-47)

•Cisco TelePresence System TX1310-65 (PID: CTS-TX1310-65)

•Cisco TelePresence System TX9000 (PID: CTS-TX9000)

•Cisco TelePresence System TX9200 (PID: CTS-TX9200)

Figure 3-2 Codec CTS-CODEC-SING-G1 or CTS-CODEC-PRI-G2R

343024

343023

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Chapter 1 Loading Cisco Options Package (COP) Files on the Cisco TelePresence System

Using COP Files to Upgrade From the IP Phone to a Cisco TelePresence Touch 12

Kit and Parts List

Table 3-1 lists kits to order to upgrade your system from a Cisco Unified IP Phone to a

Cisco TelePresence Touch 12 (Touch 12).

Upgrading From Cisco TelePresence Software Releases 1.7.4 and Above

To load the COP files to Unified CM and upgrade your codec and Touch 12 software for systems that are

running CTS software version 1.7.4 and above, complete the following steps.

Step 1 Copy the COP file to a Secure File Transfer Protocol (SFTP) server that is accessible by Unified CM.

Step 2 Log in to the Unified CM administration interface (GUI).

Step 3 From the Navigation drop-down menu, on the top right of the GUI, select Cisco Unified OS

Administration.

Table 3-1 Cisco TelePresence Touch 12 Upgrade Kit and Parts List

Kit Number CTS

CTS-CTRL-DV12-A •Cisco TelePresence System 500-32 (PID: CTS-500-32)

•Cisco TelePresence System TX1300 47 (PID: CTS-1300-47)

•Cisco TelePresence System TX1310 65 (PID: CTS-TX1310-65)

•Cisco TelePresence System TX9000 (PID: CTS-TX9000)

•Cisco TelePresence System TX9200 (PID: CTS-TX9200)

Includes the Touch 12 device, part number CTS-CTRL-DV12.

CTS-CTRL-DV12-B •Cisco TelePresence System 1000 (PID: CTS-1000)

•Cisco TelePresence System 1100 (PID: CTS-1100)

•Cisco TelePresence System 1300-65 (PID: CTS-1300)

•Cisco TelePresence System 3000 (PID: CTS-3000)

•Cisco TelePresence System 3010 (PID: CTS-3010)

•Cisco TelePresence System 3200 (PID: CTS-3200)

•Cisco TelePresence System 3210 (PID: CTS-3210)

Includes:

•CTS-CTRL-DV12—Touch 12 device

•AIR-PWRINJ4—The Power injector for the Touch 12

•CTS-JUMPER-CORD—This cord connects the power injector to the power distribution unit

(PDU) for your system. The PDU end of the cord uses a IEC 60320 C19 connector to connect

to the PDU.

CTS-CTRL-DV12-C Cisco TelePresence System 500-37 (PID: CTS-500-37)

CTS-CTRL-DV12-C contains the same parts as the CTS-CTRL-DV12-B; however the

CTS-JUMPER-CORD is removed and replaced with a country-specific power cord. This change is

required because a Cisco TelePresence System 500-37 does not ship with a PDU.

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The Cisco Unified Operation System Administration screen appears.

Step 4 Enter your user ID and password if prompted to do so.

Step 5 Navigate to Software Upgrades > Install/Upgrade, as shown in Figure 3-3.

Figure 3-3 Cisco Unified Operating System Administration Screen

Step 6 In the Software Location area, specify the following information in the fields, as shown in Figure 3-4.:

•In the Source drop-down menu, select Remote Filesystem.

•In the Directory and Server fields, enter the location of the COP file on the SFTP server.

•In the User Name and User Password fields, enter the user name and password used to access the

SFTP server.

•In the Transfer Protocol drop-down menu, select SFTP.

Figure 3-4 Specifying SFTP Server and File Location

Step 7 Click Next. Unified CM accesses the SFTP server. The Software Location area lists the COP files that

Unified CM finds in the directory that you specified.

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Step 8 In the Options/Upgrades drop-down menu, choose the COP file that you want to install from the

available file names, as shown in Figure 3-5.

Figure 3-5 Specifying the File To Be Used After Installing the COP File

Step 9 Click Next.

The Unified CM GUI shows the COP file being installed, as shown in Figure 3-6.

Figure 3-6 COP File Installation

Step 10 After installation completes, verify the file validity by completing the following steps:

a. Make a note of the information in the File Checksum Details area. This value is circled in Figure 3-7.

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Figure 3-7 File Checksum Details Area

b. Log in to the SFTP server and enter the following command:

c. md5sum filename.cop.sgn

where:

filename is the file name of the COP file on the SFTP server.

d. Make a note of the checksum value that displays as a result of the md5sum command.

e. Compare the MD5 Hash Value that displays in this area to the MD5 checksum value that you find

in the COP file on the server and make sure that they match to ensure that the file is not corrupted.

f. If the values match, continue to the next step; if the values do not match, retry the file installation.

Step 11 Click Next to begin installation.

The installation log shows the installation progress.

After the .loads, codec and Touch 12 files are extracted, the interface shows Complete in the Installation

Status window, as shown in Figure 3-7.

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Figure 3-8 Installation Status Window

Step 12 From the Navigation drop-down menu on the top right of the GUI, select Cisco Unified Serviceability

and click Go.

The Cisco Unified Serviceability window appears.

Step 13 Enter your user ID and password if prompted to do so.

Step 14 Restart the TFTP server by completing the following steps:

a. Navigate to Tools > Control Center - Feature Services, as shown in Figure 3-9.

Figure 3-9 Cisco Unified Serviceability Window

b. Choose the correct TFTP server from the drop-down menu and click Go.

c. In the CM Services area, click the Cisco Tftp radio button.

d. Click the Restart button

Tip You can use either the Restart button on the bottom of the page, or the button circled in red in

Figure 3-10.

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Figure 3-10 Restart Button in Features Services Page

Step 15 From the Navigation drop-down menu on the top right of the GUI, select Cisco Unified CM

Administration and click Go.

The Cisco Unified CM Administration window appears.

Step 16 To apply the software to all devices of a specified type, complete the following steps:

Note To load the software per device, rather than apply it as a default, continue to Step 17.

a. Navigate to Device > Device Settings > Device Defaults.

b. Locate the system to which you want to apply a default codec image.

c. Apply the 1.8.0 codec image file as the default image file for all systems of a specified type by

completing the following steps:

1. In the Load Information field, enter the name of the COP file, removing the cmterm- in front of

the file name.

In the example in Figure 3-11, the administrator specified a default codec file image of

CTS.1-8-0-123R-K9.P2 for all Cisco TelePresence 500-32 systems.

Figure 3-11 Specifying the Default Codec File Image for All Systems of a Specified Type

2. Click Save to save your changes.

d. Navigate to Device > Phone.

e. Search and access the device type for which you want to apply the new codec image file by

completing the following steps:

1. In the Find Phone Where area, choose the Device Type and begins with drop-down choices.

2. Enter the device type for the endpoint; for example, Cisco TelePresence 500-32.

3. Click Find. An example results screen is shown in Figure 3-12.

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Figure 3-12 Results Screen After Device Type Search

4. Select the check box on the left side of the page to select all devices.

Tip This check box is circled in red in Figure 3-12.

5. Click Apply Config to Selected to apply the configuration to all selected devices.

f. Continue to Step 18.

Step 17 To load the software for a specific device, complete the following steps:

a. Navigate to Device > Phone.

b. Search and access your device by completing the following steps:

1. Use the drop-down choices to specify a valid search term, or leave the fields blank to find all

devices.

2. Click Find.

3. Click the hypertext link in the Device Name (Line) row that corresponds to your device.

Step 18 Apply the codec file image to your system by completing the following steps:

a. In the Phone Load Name field, enter the name of the COP file, removing the cmterm-in front of the

file name.

In the example in Figure 3-13, the administrator specified a file name of CTS.1-8-0-123R-K9.P2.

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Figure 3-13 Phone Load Name Field

b. Click Save.

c. Click Apply Config.

Step 19 Connect the Touch 12 to the system as described in the “Connecting the Cisco TelePresence Touch 12

to the System” section on page 1-20.

Upgrading From Cisco TelePresence Software Releases Prior to CTS 1.7.4

To load the .sbn or .SPA and COP files to Unified CM and upgrade your codec and Touch 12 software

in systems that are running CTS software versions that are lower than 1.7.4, complete the following

steps.

Step 1 Copy the COP file to a Secure File Transfer Protocol (SFTP) server that is accessible by Unified CM.

Step 2 Log in to the Unified CM Administration interface.

Step 3 From the Navigation drop-down menu, on the top right of the GUI, select Cisco Unified OS

Administration. The Cisco Unified Operation System Administration screen appears.

Step 4 Enter your user ID and password if prompted to do so.

Step 5 Navigate to Software Upgrades > Install/Upgrade.

Figure 3-14 Cisco Unified Operating System Administration Screen

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Step 6 In the Software Location window, specify the following information in the fields, as shown in

Figure 3-15:

•In the Source drop-down menu, select Remote Filesystem.

•In the Directory and Server fields, enter the location of the COP file on the SFTP server.

•In the User Name and User Password fields, enter the user name and password used to access the

SFTP server.

•In the Transfer Protocol drop-down menu, select SFTP.

•

Figure 3-15 Specifying SFTP Server and File Location

Step 7 Click Next.

Unified CM accesses the SFTP server. The Software Location area lists the COP files that Unified CM

finds in the directory that you specified.

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Step 8 Choose the COP file that you want to install from the available file names in the Options/Upgrades

drop-down menu, as shown in Figure 3-16.

Figure 3-16 Specifying the COP File

Step 9 Click Next.

The Unified CM GUI shows the COP file being installed, as shown in Figure 3-17.

Figure 3-17 COP File Installation

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Step 10 After installation completes, verify the file validity by completing the following steps:

a. Make a note of the information in the File Checksum Details window, as shown in Figure 3-18.

Figure 3-18 File Checksum Details Window

b. Log in to the SFTP server and enter the following command:

c. md5sum filename.cop.sgn

where filename is the file name of the COP file on the SFTP server.

d. Make a note of the checksum value that displays as a result of the md5sum command.

e. Compare the MD5 Hash Value that displays in this area to the MD5 checksum value that you find

in the COP file on the server and make sure that they match to ensure that the file is not corrupted.

f. If the values match, continue to the next step; if the values do not match, retry the file installation.

Step 11 Click Next to begin installation.

The installation log shows the installation progress.

After the .loads, codec and Touch 12 files are extracted, the interface shows Complete in the Installation

Status window, as shown in Figure 3-19.

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Figure 3-19 Installation Status Window

Step 12 From the Navigation drop-down menu on the top right of the GUI, select Cisco Unified Serviceability

and click Go.

The Cisco Unified Serviceability window appears, as shown in Figure 3-20.

Step 13 Enter your user ID and password if prompted to do so.

Figure 3-20 Cisco Unified Serviceability Window

Step 14 Restart the TFTP server by completing the following steps:

a. Navigate to Tools > Control Center - Feature Services.

b. Choose the correct TFTP server from the drop-down menu and click Go.

c. In the CM Services window click the Cisco TFTP radio button.

d. Click the Restart button.

Tip You can use either the Restart button on the bottom of the page or the button circled in red in

Figure 3-21.

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Figure 3-21 Restart Button in Features Services Page

Step 15 From the Navigation drop-down menu on the top right of the GUI, select Cisco Unified CM

Administration and click Go.

The Cisco Unified CM Administration window appears.

Step 16 To apply the software to all devices of a specified type, complete the following steps:

Note To load the software per device, rather than apply it as a default, continue to Step 17.

a. Navigate to Device > Device Settings > Device Defaults.

b. Locate the system to which you want to apply a default codec image.

c. Apply the 1.8.0 codec image file as the default image file for all systems of a specified type by

completing the following steps:

1. In the Load Information field, enter the name of the COP file, making the following changes:

•If your system uses the codec shown in Figure 3-1, append a file type of .sbn.

In the example in Figure 3-22, the administrator specified a default codec file image of

CTS.1-8-0-123R-K9.P1.sbn for all CTS 1100 systems. The original COP file name was

cmterm-CTS.1-8-0-123R-K9.P1.

Figure 3-22 Specifying the Default .sbn File Image for All Systems of a Specified Type

•If your system uses the codec shown in Figure 3-2, append a file type of .SPA.

In the example in Figure 3-23, the administrator specified device a default codec file image of

CTS.1-8-0-123R-K9.P2.SPA for all CTS 500-32 systems. The original COP file name was

cmterm-CTS.1-8-0-123R-K9.P2.

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Figure 3-23 Specifying the Default .SPA File Image for All Systems of a Specified Type

2. Click Save to save your changes.

d. Navigate to Device > Phone.

e. Search and access the device type for which you want to apply the new codec image file by

completing the following steps:

1. In the Find Phone Where area, choose the Device Type and begins with drop-down choices.

2. Enter the device type for the endpoint; for example, Cisco TelePresence 500-32.

3. Click Find. An example results screen is shown in Figure 3-24.

Figure 3-24 Results Screen After Device Type Search

4. Select the check box on the left side of the page to select all devices.

Tip This check box is circled in red in Figure 3-24.

5. Click Apply Config to Selected to apply the configuration to all selected devices.

f. Continue to Step 18.

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Step 17 To load the software for a specific device, complete the following steps:

a. Navigate to Device > Phone.

b. Search and access your device by completing the following steps:

1. Use the drop-down choices to specify a valid search term, or leave the fields blank to find all

devices.

2. Click Find.

3. Click the hypertext link in the Device Name (Line) row that corresponds to your device.

Step 18 Apply the codec file image to your system by completing the following steps:

a. If your system uses the codec shown in Figure 3-1, append a file type of .sbn.

In the example in Figure 3-25, the administrator specified a default codec file image of

CTS.1-8-0-123R-K9.P1.sbn for all the specified system. The original COP file name was

cmterm-CTS.1-8-0-123R-K9.P1.

Figure 3-25 Specifying an .sbn File Image for a Specific System

b. If your system uses the codec shown in Figure 3-2, append a file type of .SPA.

In the example in Figure 3-26, the administrator specified a codec file image of

CTS.1-8-0-123R-K9.P2.SPA. The original COP file name was cmterm-CTS.1-8-0-123R-K9.P2.

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Figure 3-26 Specifying an .SPA File Image for a Specific System

c. Click Save.

d. Click Apply Config to apply the configuration to this device.

The codec shuts down, applies the .SPA codec file as its boot file, and reboots.

Step 19 Apply the COP (Loads) file to the codec, which in turn allows the Touch 12 file to be installed by the

Touch 12, by completing the following steps:

a. Redo Step 15 through Step 17 in this section, making the following changes:

b. In the Load Information field (for all devices of a specified type) or the Phone Load Name field (for

a single device), enter the name of the COP file, omitting all file types.

In the examples in Figure 3-23 and Figure 3-26, you would change the file name from

CTS.1-8-0-123R-K9.P2.SPA to CTS.1-8-0-123R-K9.P2. In the examples in Figure 3-22 and

Figure 3-25, you would change the file name from CTS.1-8-0-123R-K9.P1.sbn to

CTS.1-8-0-123R-K9.P1.

c. Click Save.

d. Click Apply Config.

Step 20 Connect the Touch 12 to the system as described in the “Connecting the Cisco TelePresence Touch 12

to the System” section on page 1-20.

Connecting the Cisco TelePresence Touch 12 to the System

For systems that use the codec shown in Figure 3-1, connect the Touch 12 device, by completing the

following tasks:

Step 1 Connect one Ethernet cable between the “Network Uplink Input RJ-45” port on the rear of the Touch 12

and the connection labeled “To AP” on the PoE unit.

Step 2 Connect one Ethernet cable between the “To Phone” connection on the codec and the connection labeled

“To Switch” on the PoE unit, as shown in Figure 3-27.

Step 3 Connect one end of the power cord to the PoE unit and plug the other end into a wall outlet.

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Figure 3-27 Cisco TelePresence Touch Connections with Power over Ethernet Unit

Note After you connect the Touch device, you should see a series of circled numbers on the lower left side of

the Touch display. The numbers change to check marks as the device is starting. If the circled numbers

do not change to check marks or you receive a message on the Touch device that it could not register to

the codec, disconnect the Touch device, wait 5 minutes, then reconnect it.

For systems that use the codec shown in Figure 3-2, connect the Touch 12 by doing the following:

Step 1 Connect the other side of the Ethernet cable to the “To Phone” connection on the system codec.

Step 2 Connect one side of the Ethernet cable that is supplied with the Touch 12 to the “Network Uplink Input

RJ-45” port on the rear of the device, as shown in Figure 3-28.

Wall Outlet

To AP To Switch

PoE Unit

Codec

Cisco Touch

209824

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Configuring the Directory on the Cisco TelePresence Touch 12

Figure 3-28 Cisco TelePresence Touch Connection

Note After you connect the Touch device, you should see a series of circled numbers on the lower left side of

the Touch display. The numbers change to check marks as the device is starting. If the circled numbers

do not change to check marks or you receive a message on the Touch device that it could not register to

the codec, disconnect the Touch device, wait 5 minutes, then reconnect it.

Configuring the Directory on the Cisco TelePresence Touch 12

Note The Cisco TelePresence Touch 12 requires Unified CM 8.5.1 or higher.

To use the directory service for the Cisco TelePresence Touch 12, you must make the following changes

in Cisco Unified Communications Manager (Unified CM):

1. Enable Cisco User Data Services (UDS) on systems running a minimum of Unified CM 8.6(2).

2. Configure the User Search Limit to 500.

Tip The Cisco TelePresence Touch 12 still functions if you do not enable User Data Services in Unified CM

8.6(1) or higher, but you cannot access the directory.

Go to the following sections to configure the directory:

•Enabling User Data Services, page 1-23

•Configuring the Search User Limit, page 1-23

209825

Cisco Touch

Codec

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Enabling User Data Services

To enable Cisco User Data Services:

Step 1 Log in to the Cisco Unified CM Administration interface.

Step 2 From the Navigation drop-down menu on the top right of the Unified CM Administration interface,

select Cisco Unified Serviceability and click Go.

The Cisco Unified Serviceability window appears, as shown in Figure 3-29.

Figure 3-29 Cisco Unified Serviceability Window

Step 3 Enter your user ID and password if prompted to do so.

Step 4 Navigate to Tools > Control Center—Feature Services.

Step 5 Select the Unified CM server from the drop-down menu and click Go.

Step 6 Scroll to the CM Services window and click the Cisco User Data Services radio button, as shown in

Figure 3-30.

Figure 3-30 Cisco User Data Services

Step 7 Click Restart to save your changes and start the service.

Step 8 Proceed to Configuring the Search User Limit.

Configuring the Search User Limit

To configure the Search User Limit to 500:

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Setting the Idle Display Default (“Home”) Screen

Step 1 From the Navigation drop-down menu on the top right of the Unified CM Administration interface,

select Cisco Unified CM Administration and click Go.

Step 2 The Cisco Unified CM Administration window appears, as shown in Figure 3-31.

Figure 3-31 Cisco Unified CM Administration Window

Step 3 Navigate to System > Enterprise Parameters.

Step 4 Scroll to the User Search Parameters window.

Step 5 Enter 500 in the User Search Limit field, as shown in Figure 3-32.

Figure 3-32 User Search Parameters Window

Step 6 Click Save to save your changes.

Step 7 Click Apply Config to apply your changes.

Setting the Idle Display Default (“Home”) Screen

The steps to set the idle display default screen on the Cisco TelePresence Touch 12 are the same in the

Cisco Unified Communications Manager Administration interface as those for the Cisco Unified IP

phone.

To choose the default (“home”) screen:

Step 1 Navigate to the user device by going to Device > Phone.

Step 2 Scroll to the User Preferences window.

Step 3 In the Idle Display field, choose one of the following options from the drop-down menu:

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Related Information

•Default Detailed

•Manual

•Directory

•Favorites

•Default Simple

Step 4 Optional. Check the box at the top of the User Preferences window to allow the user to change

preferences, as shown in Figure 3-33.

Figure 3-33 Set User Preferences - Idle Display “Home” Screen

Tip Only two preferences are allowed to be changed by the user on the Cisco TelePresence Touch 12 when

you check the “Allow User to change Preferences” box: Auto Answer (on or off) and Ringtone.

Step 5 Click Apply Config then click Save.

Related Information

See the following documentation for more information:

•Cisco TelePresence Command-Line Interface Reference Guide

•Cisco Unified Serviceability Administration Guide

•Disaster Recovery System Administration Guide

•Installing and Configuring the Cisco TelePresence Touch 12

•Cisco TelePresence Touch

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Related Information

CHAPTER

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Verifying and Troubleshooting the

Cisco TelePresence System Configuration

Revised: June 9, 2015, OL-21851-01

Contents

The following sections describe how to verify your Cisco TelePresence System with Cisco Unified

Communications Manager (Unified CM) configuration:

•Troubleshooting Your Configuration, page 4-1

•Managing Passwords, page 4-4

•Managing Phone Reset and Codec Connectivity, page 4-7

Troubleshooting Your Configuration

Use the information in Table 4-1 to help you troubleshoot your configuration.

Before You Begin

First check that the following conditions have been met:

•Power has been applied.

•The Cisco TelePresence System has been installed and configured according to the instructions in

Cisco TelePresence System Assembly Guides.

•Unified CM has been configured to support the Cisco TelePresence System as described in this

guide.

•The endpoint can be accessed with an IP address through the Web UI.

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Troubleshooting Your Configuration

Testing Your Unified CM Server

You also can test for proper communication between your Unified CM server by completing the

following steps:

Step 1 Log in to the Admin CLI with Secure Shell (SSH).

Step 2 Enter the command utils network ping {X}, where X is the IP address or DNS name of the Unified CM

server. If the command results in a 0% packet loss, the network is functioning properly. If there is any

packet loss, check your network for errors.

Table 4-1 Troubleshooting the Cisco TelePresence Configuration

Problem Possible Cause Possible Solutions

The system does not upgrade. •The system cannot find or download the

upgrade file from the Cisco Unified CM

TFTP server.

•AutoUpgrade is set to false.

1. Check that the correct upgrade file name is

configured on the TX system Device page

in Cisco Unified CM.

2. Check whether the upgrade file is

uploaded to the TFTP server.

3. Check whether TFTP service has been

restarted after the upgrade file is uploaded.

4. Check whether the TX system is pointed to

correct the TFTP server where the upgrade

file is located.

5. Set AutoUpgrade to True. Determine your

settings by entering the following CLI

command:

show upgrade det

If AutoUpgrade is set to False, re-set it to

True. Contact TAC for assistance.

Cisco Unified Communications Manager Configuration Guide For The TelePresence System 3200 Cucm Cts Admin

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