December 2016 Connect 02

User Manual: december-2016-connect-02

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Drink alcohol

responsibly.

Wherever the

celebration , everyone

should promote

safe behavior.

Plan your night

out, tell someone

where you’re

going and when

you’ll be back.

Park your car in

a secure, well-lit

areas and make

sure it is locked. Connect December 2016

Have a Safe Christmas

and a Happy New Year!

You, your family or friends should never walk home

alone, remember safety in numbers.

If you have no other option, walk in a well-lit area.

Take care when carrying your handbag, smart phone

or tablet in crowded areas. Keep them in a safe location.

Watch out for pickpockets in crowded areas.

Keep handbags zipped and don’t put your wallet in your car.

At ATM’s only take out as much money as you need.

Cover your PIN and call the police if you believe the

machine has been compromised.

Avoid burglaries at Christmas – secure all doors and

windows and use your alarm.

If you’re expecting deliveries, always make sure someone

is there to collect it or arrange for a trusted neighbour

to take it in.

If you are going away for Christmas, make your home look

occupied, leave a light on or get a trusted neighbour to

check on your property.

A SAFETY MESSAGE FROM YOUR WORKPLACE, HEALTH,

SAFETY AND ENVIRONMENT COMMITTEE

Cumin & Honey-Roasted

Carrot Salad

We think this salad looks like the perfect side

for the Christmas BBQ or traditional turkey dinner.

INGREDIENTS

• 1 cup barley

• 500g carrots, peeled, cut into thick batons

• 1 red onion, cut into eighths

• 1 tablespoon olive oil

• 2 tablespoon cumin seeds

• 1 tablespoon pine nuts

• 1 tablespoon honey, plus extra to drizzle

• 2 tablespoon lemon juice

• 2 tablespoon chopped flat-leaf parsley

• 1 tablespoon chopped mint

• 60g goat’s or feta cheese, crumbled

METHOD

1. Preheat oven to 200°c. Place barley in a small saucepan

with 3 cups boiling water. Simmer, partly covered, for

15-20 minutes or until tender.

2. Meanwhile, place carrot and onion in a roasting pan.

Sprinkle with oil, cumin seeds and pine nuts and season

with salt and pepper. Toss to coat. Roast for 20 minutes,

tossing halfway through cooking. Drizzle with honey,

stir and roast for 5 minutes more.

3. Add lemon juice and most of the herbs to the barley.

Stir through and spoon into a serving bowl.

Top with roast carrot and onion, remaining herbs and

cheese. Drizzle with a little extra honey and serve.

Take care of your

Christmas shopping

and never leave

it unattended,

especially in your

care.

Don’t leave

presents on view

from windows and

open doors.

Sue’s Snippet

As this year draws to a close I would like to take this opportunity

on behalf of the Board, Peter Stewart, Krys Howard and the staff

of HomeCare+ to thank you all for your hard work and commitment

during a very busy 2016. I marvel everyday how privileged we are

to be invited to support our clients to reach their potential and

feel immensely proud of the services that HomeCare+ provide.

This is a testament to all of you.

I hope the festive season fills you with joy and 2017 is filled to the

brim with love, light, laughter and good health.

On the twelfth day of Christmas

my client said to me:

12 Client Service Officers

& Regional Team Leaders

11 Client Admin Officers

10 Hours of on-call assistance a night

9 Roster changes please

8 Thousand hours of support a week

7 Days a Week

6 Offices across the state

5 Registered Nurses

4 Hundred Support Workers

3 Multi-skilled Admin Team

2 Operation Supervisors

Makes one great HomeCare+ Team!

Kindest regards,

Sue Houston

Operations and Business Development Manager HomeCare+

PS If you are going away or are available for additional shis during

the festive season please contact your local HomeCare+ office.

A Word from Mount Gambier

Hello Everyone,

It is hard to believe that we coming to the end of another year.

2016 has been an exceptionally busy year for HomeCare+

South East with a number of challenges and achievements along

the way. I am proud of how, as a team, we have worked together

to overcome these obstacles and consistently deliver a quality

service for our clients.

A number of our Support Workers this year celebrated the

achievement of 10 years of service with HomeCare+. To mark this

momentous occasion, myself and a number of Support Workers

recently had the honour of attending Government House for the

PQSA Presidents Awards. The Awards are held every two years to

honour people and organisations which have contributed to the

Spinal Cord Injury community. What a wonderful occasion, held

in some beautiful surroundings.

We would like to take this opportunity to wish you and yours a

wonderful Christmas and all the best in 2017. We will forward to

continuing to work with you all to deliver the best for our clients.

Krys Howard

RN / Manager HomeCare+ South East

Riverland Rumblings

Well this last quarter of the year brings with it big changes to the

Riverland. Not only are we doing another Support Worker recruitment

which is very exciting, but we have a new Client Admin Officer,

Michelle Elder. So please make her feel welcome when you hear her

lovely voice on the other end of the phone or see her in the office.

In saying that, the reason behind this change is that Marie Halls is

going to be leaving us. This is very sad for HC+ in particular the

Riverland as she will be taking with her 9 years of experience and

knowledge. She has been great support to many clients and Support

Workers over all these years and will greatly missed by all. In particular,

the customers.

As each customer is told, the conversation normally starts with

“NOOOO” but ends with “We truly wish you all the best”. From all of

us here in the Riverland and HC+ we hope your new beginnings and

ventures bring you great happiness.

Marie would also like to say “Thank you to HC+ for all the

opportunities and support over the years that she has been given”.

She has really enjoyed her time and is sad to be leaving such a great

company and great bunch of people.

I would personally like to thank all the Riverland Support Workers for

such great work throughout the year. I truly to appreciate the effort you

put in.

I would like to wish everyone a happy and safe holiday period and

looking forward to seeing you all in the New Year.

Jules Percival, Team Leader and Marie Halls,

CAO Riverland Region

WHS FORMS

AVAILABLE ONLINE

Training Corner

The Training Department have been busy planning for 2017. We are

committed to providing the best training that equips you with the

required knowledge and skills to feel confident to undertake your role

and to provide exceptional customer service as well as getting the most

out of your role.

We realise your attendance at training is time consuming and can be

disruptive to your working week. With this in mind 2017 will see the

introduction of E-Learning which is online courses that utilise electronic

technologies/internet.

At the appropriate time we will provide you with log in information and

if required, training to help you access and complete these courses

online. The process is quite easy once you know how. Each course

involves the reading of information and the answering of a set of

mutliple choice questions. When training has been completed you will

be able to print yourself a certificate.

For those with no computer/internet access or are not computer literate

we would encourage you to start to think about where you could go

to access a computer and learn new skills. Check out your local library

or council, they may run courses in computer literacy. PQSA/HC+ are

not the only organisations that are increasingly using the internet to do

business, your DCSI checks can now only be done online. Just think you

are helping the environment, using less paper as well as being able to

do the training at a time more convenient for you.

You will still be required to attend shorter practical sessions in

hazardous manual tasks and simulated medication administration.

You should have already received the training calendar for 2017 either

via email or by post. You are able to book it at any time in order to get

the best days and times that suit you. Please feel free to contact me to

find out when your training is due to expire. Otherwise training letters/

emails will still be sent. Make sure you abide by the Support Worker

Training Policy available to read at www.homecareplus.asn/policies to

avoid suspension from shis.

Merry Christmas and I look forward to seeing you in 2017.

Paula Rhodes,

Training and Development Officer

Introduction

Michelle (Shell)

Elder, Riverland

CAO

Hi my name is Michelle Elder and I

am proud to join the team at

HomeCare+. My husband, daughter

and I have moved around this beautiful

state originally starting in McLaren Vale

where I worked in the wine industry, then we decided to travel a little,

experiencing Naracoorte in the South East to Ceduna in the Far West then

finally choosing our forever home in Loxton where we live on 9 acres.

My young daughter and I have two horses along with a dog, a cat and

two chickens. I originally started in hospitality then moving my hand to

pharmacy and then made the transition to several years with the Ceduna

District health service in several varied roles from front reception to

medical receptionist and ward clerk. It is the health industry I enjoy the

most. Look forward to meeting some of you soon.

Shell Elder

CAO Riverland

Yorke Peninsula

Yabberings

Well as we head towards Christmas 2016, we take time to reflect on the

year that has been. Significant events involved moving house for Kadina

Accommodation from Kadina to now seaside at Wallaroo and moving

the Kadina office from Taylor St to Forster St.

We continue to work together with funding bodies, DCSI, Uniting

Communities, LSA and Rally HomeCare to provide services from the

Southern Yorke, Edithburgh, Warooka, Yorketown and Minlaton

through to Clare Region, including Hamley Bridge, Riverton and

Owen districts. We are extremely grateful to all our Support Workers,

providing personal care, respite and support to approximately

40 people across these regions.

On a personal note Ann Davies

welcomed a new grandson Louie

Ross who is little brother to Albert.

Pictured is Ann’s son Matthew,

his wife Felicity and grandsons

Albie and Louie.

We would like to wish all a Healthy

Happy Christmas, and a safe,

prosperous new year.

Ann Davies, Team Leader and Andrea Harkness,

CAO Yorke Peninsula

Mid North Mutterings

The Mid North regions held its annual get together on October

27th at The Risdon Hotel. This was very well attended & great meal

enjoyed by all.

Medication & Manual Handling training with Paula Rhodes is

scheduled for the Mid North region on the March 28th & 29th 2017.

We are looking forward to having her in our region again so please

make sure you book yourself in for training.

As Christmas is very fast approaching so I would like to take this

opportunity to wish everyone a very Merry Christmas & that 2017

greets us with joy happiness. Cheers!

Ann Hofmann, Team Leader, Mid North Region

Did you know what the Environmental

Hazard Report and Incident/Concern

Report forms are both available on the

HomeCare+ website?

This means that they are more accessible

for our workers out in the community.

If you have any questions please

don’t hesitate to contact your local

HomeCare+ office.

They can be found under the ‘Policies’ tab

www.homecareplus.asn.au/policies/forms

Head Ofce Headlines

2016 has been a busy year for the Adelaide office. We have moved

to our more modern and palatial Dulwich office, increased our

Client Service Officer numbers by 50% (from 4 to 6) and seen an

increase in clients we provide services to. This is sustained in large

part through the hard work of you, our Support Workers and for

that we are very appreciative and thankful.

Sadly we have had to recently bid farewell to a long serving

staff member in Deb Vucetic. We wish her well in the future and

everything it brings.

Given we are about to enter the

festive season please remember

to take care (as you should do all

the time) and let the office know

if you have any increased

availability. Please enjoy time

with family and friends and have

a very Merry Christmas and a

Happy New Year.

Gavin Watson, Operations Supervisor

HomeCare+ Adelaide

Echoes from

the Eyre Peninsula

Wow, where did 2016 go!? Firstly, I would like to thank

everyone for the well wishes on my recent wedding;

I am very excited to be Mrs Cave! A big welcome to

our newest Support Workers, you have certainly hit the

ground running. Thank you to all Support Workers, new

and old, for their hard work and dedication to our clients

and the services we provide, keep up the great work!

Lastly I would like to wish everyone a safe and happy

Christmas and I look forward to catching up with you

all in 2017.

Danielle Cave

Team Leader Eyre Peninsula

Policy Corner

The below policies and procedures have recently been

updated. Please ensure that you read the policies on our

website and become familiar with them.

• Dress Policy- Personal Presentation Code of Conduct

• Restrictive Practices Policy and Procedures

• Bullying in the Workplace Policy and Procedures

Incident / Concern Report Form v2 June 2016 page 1 of 2

INCIDENT / CONCERN REPORT FORM

Instructions: Has an injury occurred?

Yes – Complete Parts A and B No – Complete Part A

Part A: Details of Incident Report Number:

Date of Incident: / / Time of Incident: am / pm

Incident Location:

Name of Reporting Worker: Position:

Phone Number: Email Address:

Nature of Incident:

�

Physical assault

�

Verbal assault

�

Slip and/or trip

�

Near miss

(i.e. incident nearly occurred and could be prevented in the future)

�

Left premises

�

Medical condition/Medication Error

�

Fraud – misuse of client/association funds

�

Vehicle Accident

�

Other _______________________________________________

Description of Incident:

(Please attach any further information

to this form)

Description of Immediate

Action Taken:

Was an Environmental

Hazard Identified?

�Yes – Copy of Environmental Hazard Form attached

�No

Name of Person Reported

To:

Telephone Number:

Reported to Police? Police:

�Yes � No

Report Number:

Other Emergency Services? Fire Brigade:

�Yes � No

Ambulance

� Yes �No

Poisons Information:

� Yes �No

Report Number:

OFFICE USE ONLY

Emergency Contact Notified Yes – Name:

Forward to Divisional

Manager Name: Date: / /

Copy to HR Department Name: Date: / /

Copy of Forms �Client File Date: / /

�Worker File Date: / /

�CareLink+

�SS Database

Signature: Date: / /

Head Ofce Headlines

2016 has been a busy year for the Adelaide office. We have moved to our

more modern and palatial Dulwich office, increased our Client Service

Officer numbers by 50% (from 4 to 6) and seen an increase in clients

we provide services to. This is sustained in large part through your hard

work, that of our Support Workers and for that we are very appreciative

and thankful. Workers who have recently reached a significant anniversary

of employment were invited to the PQSA Presidential Awards at

Government House. They thoroughly enjoyed the experience!

Sadly we have had to recently

bid farewell to a long serving

staff member in Deb Vucetic.

We wish her well in the future

and everything it brings.

Given we are about to enter the

festive season please remember

to take care (as you should do all

the time) and let the office know if

you have any increased availability.

Please enjoy time with family and friends and have a very Merry Christmas

and a Happy New Year.

Gavin Watson, Operations Supervisor

HomeCare+ Adelaide