CHAPTER 0 Fi 4750C Maint Guide
User Manual: fi-4750C
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C150-E183-01EN fi-4750C Image Scanner Cleaning and Maintenance Revisions, Disclaimers Revisions Edition Date published Revised contents 01 October, 2000 First edition Specification No. C150-E183-01EN FCC declaration: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. FCC warning: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. i NOTE • The use of a non-shielded interface cable with the referenced device is prohibited. The length of the parallel interface cable must be 3 meters (10 feet) or less. The length of the serial interface cable must be 15 meters (50 feet) or less. • The length of the power cord must be 3 meters (10 feet) or less. This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. As an ENERGYSTAR ® Partner, Fujitsu Limited declares that this scanner meets the ENERGYSTAR ® guidelines for energy efficiency. ENERGYSTAR ® is a U. S. registered mark. Changes The contents of this manual may be revised without prior notice. FUJITSU reserves the right to make changes to any products herein, to improve reliability, function, or design, without further notice and without obligation. Copyrights All Rights Reserved, Copyright © 2000, FUJITSU LIMITED. Printed in Japan. No part of this manual may be reproduced in any form without permission. ii Fujitsu Offices Please send your comments on this manual or on Fujitsu products to the following addresses: FUJITSU COMPUTER PRODUCTS OF AMERICA,INC. 2904 Orchard Parkway,San Jose. California 95134-2022,U.S.A. TEL:1-408-432-6333 FAX:1-408-432-3908 http://www.fcpa.com/ FUJITSU AUSTRALIA LIMITED Fujitsu Hause 2 Julius Avenue North Ryde N.S.W 2113 AUSTRALIA TEL:61-2-9776-4555 FAX:61-2-9776-4019 http://www.fujitsu.com.au/ FUJITSU CANADA,INC. 2800 Matheson Blvd.East,Mississauga. Ontario L4W 4X5,CANADA TEL:1-905-602-5454 FAX:1-905-602-5457 http://www.fujitsu.ca/ FUJITSU DEUTSCHLAND GmbH. Frankfurter Ring 211, 8000 München 40,F.R,GERMANY TEL:49-89-32378-0 FAX:49-89-32378-100 http://www.fujitsu.de/ FUJITSU ESPAÑA,S.A Edificio torre Europa 5a Paseo de la Castellana 95 Madrid 28046,SPAIN TEL:34-1-581-8000 FAX:34-1-581-8300 http://www.fujitsu-europe.com/home/ FUJITSU EUROPE LTD. 2,Longwalk Road,Stockey Park,Uxbridge Middlesex,UB11 1AB,U.K TEL:44-81-573-4444 FAX:44-81-573-2643 http://www.fujitsu-europe.com/home FUJITSU FRANCE S.A. I, Place des Etats-Unis, SILIC 310, 94588 Rungis cedex, FRANCE TEL:33-1-4180-3880 FAX:33-1-4180-3866 http://www.fujitsu-europe.com/home/ FUJITSU COMPUTERS (SINGAPORE) PTE, LTD. 20 Science Park Road #03-01, Tele Teck Park Singapore Science Park II, Singapore 117674 Republic of Singapore TEL:65-777-6577 FAX:65-771-5669 http://www.fujitsu-computers.com.sg/ FUJITSU HONG KONG Limited 10/F, Lincoln House, Taikoo Place, 979 King’s Road, Island East, Hong Kong TEL:852-827-5780 FAX:852-827-4724 TLX:62667 http://www.fujitsu.com.hk/ FUJITSU ITALIA S.p.A. Via Nazario Sauro, 38 20099 Sestos, Giovanni (MI), ITALY TEL:39-2-26294-1 FAX:39-2-26294-201 http://www.fujitsu-europe.com/home FUJITSU NORDIC AB Kung Hans väg,S-192 68 Sollentuna, SWEDEN TEL:46-8-626-4500 FAX:46-8-626-4588 http://www.fujitsu-europe.com/home FUJITSU LIMITED International Operations Marunouchi 1-6-1, Chiyoda-ku, Tokyo 100 JAPAN TEL:(81-3)3216-3211 FAX:(81-3)3213-7174 TLX:J2283 Cable:”FUJITSU LIMITED TOKYO” http://www.fujitsu.co.jp/ iii Note, Liability READ ALL OF THIS MANUAL CAREFULLY BEFORE USING THIS PRODUCT. IF NOT USED CORRECTLY, UNEXPECTED INJURY MAY BE CAUSED TO USERS OR BYSTANDERS. While all efforts have been made to ensure the accuracy of all information in this manual, FUJITSU assumes no liability to any party for any damage caused by errors or omissions or by statements of any kind in this manual, its updates or supplements, whether such errors are omissions or statements resulting from negligence, accidents, or any other cause. FUJITSU further assumes no liability arising from the application or use of any product or system described herein; nor any liability for incidental or consequential damages arising from the use of this manual. FUJITSU disclaims all warranties regarding the information contained herein, whether expressed, implied, or statutory. iv Preface This manual explains how to clean and maintain the fi-4750C image scanner. The fi-4750C is a highly functional color image scanner developed for volume filing, using charge-coupled device (CCD) color image sensors. This scanner features duplex scanning and high quality color image processing with an automatic document feeder (ADF). Refer to the Operator’s Guide for basic information about the fi-4750C. v Conventions Important information that requires special attention is indicated as follows: WARNING WARNING indicates that serious personal injury may result if you do not follow a procedure correctly. CAUTION CAUTION indicates that minor personal injury, loss of data, or damage to the scanner may result if you do not follow a procedure correctly. Official Fujitsu part names are indicated with an initial capital letter, as in the part name “Pick roller”. NOTE A NOTE provides “how-to” tips or suggestions to help you perform a procedure correctly. vi CONTENTS CHAPTER 1 DESCRIPTION ............................................................... 1-1 Units ............................................................................... 1-2 Assemblies ..................................................................... 1-4 Operator Panel ................................................................ 1-5 Panel Display .................................................................. 1-6 CHAPTER 2 CLEANING ..................................................................... 2-1 Cleaning Supplies and Area Requiring Cleaning .............. 2-2 Supplies .................................................................... 2-2 Areas Requiring Cleaning .......................................... 2-3 Cleaning the ADF ............................................................ 2-4 Cleaning the Flatbed ..................................................... 2-10 CHAPTER 3 REPLACEMENT OF PARTS .......................................... 3-1 Pad Assembly ................................................................ 3-2 Pick Roller ...................................................................... 3-4 CHAPTER 4 TROUBLESHOOTING .................................................... 4-1 Clearing Paper Jams ....................................................... 4-2 Initial Checks .................................................................. 4-3 Problem Checklist ......................................................... 4-20 vii CHAPTER 3 REPLACEMENT OF PARTS CHAPTER 4 TROUBLESHOOTING DESCRIPTION DESCRIPTION CLEANING CLEANING CHAPTER 2 REPLACEMENT OF PARTS DESCRIPTION TROUBLESHOOTING CHAPTER 1 CHAPTER 1 DESCRIPTION This chapter describes units, assemblies, indicators and LED functions. Units Assemblies Operator Panel Panel Display 1-1 Units 2 ADF 1 ADF 3 ADF paper chute lever 5 Stacker 6 Document cover 7 Document holding pad 4 Oparator panel 8 Document bed 9 Third party slot 12 Power switch 11 Power inlet 1-2 10 Interface connector Function 1 Automatically feeds documents to the reading position. 2 Opens/closes ADF to enable the removal of jammed documents. 3 Holds the documents to be fed by ADF. 4 Displays the status of the scanner. Also displays buttons that enable the operator to change settings in Feed mode, Manual Feed mode, and Setup mode. 5 Stacks the read documents. 6 Covers the document to be read. 7 Presses the document to the Document bed. 8 Holds the document to be read. Also called Flatbed (FB). 9 Third party slot. 10 Connects to the host system with interface cables. 11 Connect the power cable from an AC power outlet here. 12 Power switch. DESCRIPTION No 1-3 Assemblies Thumb screw Guide A ASY Stacker Pick roller 2 Pad ASY Pick roller 1 1-4 DESCRIPTION Operator panel The Operator panel is located on the upper right hand side of the scanner. The panel consists of an LCD (16 characters x 2 lines), LEDs, and buttons. Arrangement Operator panel Exit Previous Stop Send To/ Start Enter Read Check Next 1-5 Panel Display Button/LED Function Name of the button and LED Function Button Next Displays the next LCD screen. Previous Displays the previous LCD screen. Moves the cursor (blinking part) to the left Moves the cursor (blinking part) to the right Exit When you are entering settings on the Operator panel, pressing this button returns you immediately to the Scanner Ready screen. Enter Enters the parameter currently selected by the cursor. Send To Start Starts the reading. while Manual start mode is set or the Read lamp lights when the video interface option is used. Some application software packages might use this button. Stop When the Check LED lights, pressing this button releases the error status (turns off Check and returns to the Scanner Ready screen). Stops the reading while reading when the video interface option is used. Also turns off the Check lamp. LED Indicates the scanner is ON. Read Check 1-6 Indicates the scanner is reading or ready to read. If lit, indicates an alarm occurred. Pressing the Stop button turns the Check lamp off. If it blinks at one second intervals, this indicates a jam or double feed has been detected. If the problem is jammed paper, removing paper turns off the Check lamp. If the problem is double feed, pressing the Stop button turns off the Check lamp. If it blinks at four second intervals, this indicates cleaning the ADF is necessary. The scanner is provided with a counter display. Paper counter DESCRIPTION Counter Display Abrasion counter Counter Function Paper counter When the button is pressed The paper counter counts the number of scanned sheets from the start of reading until Paper Empty or until an error is detected. The counter is automatically reset at the start of reading. The counter is used for checking the number of sheets scanned at one time. When the button is pressed This counter increments each time a document is scanned. The counter is not initialized until the power is turned off. The counter can be used, for example, for checking the number of sheets that have been scanned in one day. Abrasion counter Abrasion counter counts the accumulated number of the scanned sheet. This counter increments at every 10 sheets. This counter is useful to check the cleaning cycle or parts replacement cycle. How to reset is described in Chapter 6. NOTE When the counter value is 0, no number is displayed. 1-7 Panel Display Operation status The operation status is indicated by the following messages:When the Scanner Display turns Off and the power indicator remains “On”, the scanner is in the Low Power Mode. NOTE One of the following will wake up the scanner: • Pressing any button. • Setting the paper on the ADF. • Sending a command from the host computer. The scanner displays the following screen when waiting for the Start button to be pressed: (Only When the Video Interface Option is installed.) When the Pick roller cleaning is necessary, the scanner displays the following on the upper line: When the ADF glass cleaning is necessary, the scanner displays the following on the LCD: Clean the Pick roller or the ADF glass in accordance with the instructions given in chapter 2, Cleaning the ADF, and chapter 3, Pick Roller. 1-8 DESCRIPTION Temporary error This message is displayed if there is no more paper on the ADF paper chute during a read operation in ADF mode. Fill the ADF paper chute with paper. To enable the read operation, press the stop button. This message is displayed if a document is jammed in the ADF. See Chapter 4 for removing jammed ducuments. This message is displayed if the ADF is not closed completely. Close the ADF completely, and enable the read operation. This message is displayed when the ADF detects a Double feed error. Check the document and re-scan it. 1-9 Alarm One of the following messages is displayed if an error occurs in the scanner. If one of the following error messages is displayed, turn the power Off and then On again. If the same message is displayed, contact your service representative. NOTE When the total number of sheets scanned by the ADF is less than 100, the message above and the message below are displayed alternately. Remove the bracket (Shipping Lock) that holds the carrier in place. 1-10 DESCRIPTION NOTE When this message is displayed, turn Off system power and then turn it On again. Alternatively, replace the current cable with one recommended by the manufacturer of the SCSI board. When the cause of the alarm has been corrected, the scanner automatically resumes operation once power is turned On again. 1-11 CHAPTER 2 CLEANING This chapter describes cleaning supplies, areas that require cleaning, and procedures for cleaning the ADF and the flatbed. Cleaning Supplies and Areas Requiring Cleaning Cleaning the ADF Cleaning the Flatbed 2-1 Cleaning Supplies and Areas Requiring Cleaning Document cover Document holding pad Document bed Supplies Supplies Cleaning paper Cleaner F2 Type No. Contact your dealer or distributor Cleaner F1 or Isopropyl alcohol Frequencies (*1)(*3) Remarks Every 5,000 sheets • Plastic rollers (*2) • PAD assembly Every 5,000 sheets • Pick roller/Feed rollers/ Glass/Sheet guide Every 5,000 sheets 1 bottle Apply Cleaner F2 to cotton swab. 1 bottle. Apply Cleaner F1 to cloth. Cotton swab Dry cloth *1 If the display on the operator panel shows “Please clean Pick-roller”, then clean it regardless of the frequencies recommended here. CAUTION *2 Do not clean the rubber rollers with cleaner F2. NOTE When the following paper types are used, it may be necessary to clean more frequently: • Paper with a smooth surface, such as coated paper. • Paper almost entirely covered with printing. • Paper with special chemical coatings, such as carbonless paper. • Paper including a great quantity of calcium. • When reading a great many documents written with a pencil. *3 Refer to the Abrasion counter on the Operator panel to estimate when the next cleaning is necessary. 2-2 Areas Requiring Cleaning Cleaning paper with Cleaner F1 Name Area Dry cloth with Cleaner F1 Cotton swab with Cleaner F1 or F2 Document holding pad ADF CLEANING Flatbed Document bed Pad Glass/Sheet guide Pick roller Plastic rollers Feed rollers Pick Arm Rollers Document holding pad Feed rollers ADF Pad Sheet guide (white part) Plastic rollers Pick roller Document bed Glass Plastic rollers 2-3 Cleaning the ADF Cleaning the ADF with cleaning paper 1 Pull the ADF lever to open the ADF. 2 Apply cleaner F1 to a new piece of cleaning paper. 3 Place the cleaning paper on the ADF so that the edge of the short side touches the Plastic roller. 4 Close the ADF and turn the power on to start the cleaning. 5 Turn the power off. 6 Repeat steps 1 through 5. Cleaning paper Plastic rollers pow-on 2-4 Cleaning paper 1 Pull the ADF lever to open the ADF. 2 Use a dry cloth or a cloth moistened with Cleaner F1 to softly remove dirt and dust as follows. CLEANING Cleaning the ADF with a Dry cloth or a Cloth with Cleaner F1 Pad assembly Pad assembly : Wipe the pad in a downward direction (as indicated by the arrow). Be careful not to catch the spring for the Pick roller when wiping. Glass: Wipe the glass lightly. NOTE If the glass is dirty, the image may include black vertical stripes. Glass 2-5 Pick roller: Wipe the roller. Be careful not to damage the surface of the roller and the mylar strip above the Pick roller. ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ Pick roller ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ Feed rollers : and Plastic rollers Wipe the rollers. Be careful not to damage the surface of the rollers. Feed rollers Plastic rollers 2-6 Plastic rollers ○ ○ ○ ○ Sheet guide (white part): Wipe the sheet guide. CLEANING Sheet guide (white part) NOTE If the Sheet guide is dirty, the front image may show vertical stripes. ○ ○ ○ 3 ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ Close the ADF to lock the ADF lever. 2-7 Cleaning the Pick Arm Rollers 1 Pull the ADF lever to open the ADF. 2 Moisten a cotton swab or Dry cloth with F1 or F2 Cleaner. 3 Wipe the small Plastic rollers at the tip of the Pick Arm. 4 Wipe the small Plastic rollers and the Pick Arm with a clean, dry cloth to dry them. NOTE When non-carbon paper is used, the Pick Arm rollers may become dirty with a black substance. Use Cleaner F2 to remove the contamination. CAUTION 1. Don’t wipe the pad rubbers with the F2 cleaner. 2. Don’t apply the F2 cleaner to the pad rubber. 2-8 Cleaning the Plastic rollers with Cleaner F2 Pull the ADF lever to open the ADF. 2 Moisten a cotton swab with Cleaner F2. 3 Wipe the Plastic roller surfaces. Plastic rollers CLEANING 1 CAUTION Don’t wipe the Pick Rollers with a cotton swab using cleaner F2. 4 Wipe the Plastic roller surface with a clean, dry cloth. Allow it to dry. Plastic rollers 2-9 Cleaning the Flatbed Cleaning the Flatbed with a Cloth and Cleaner F1 Document cover Document holding pad Document bed NOTE Window or glass cleaner can be used instead of cleaner F1. However, do not use organic solvents. ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ 1 2 Open the Document cover. 3 Wipe the Document holding pad and the Document bed. 4 Allow them to dry. ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ Apply Cleaner F1 to a clean cloth. NOTE Be sure to prevent liquid from seeping through the opening between the Document bed and the plastic cover. 2-10 CHAPTER 3 REPLACEMENT OF PARTS This chapter describes how to replace the pad assembly and the pick roller. Pad Assembly Pick Roller 3-1 Pad Assembly ADF lever Pad ASY (PA03951-0151) ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ NOTE The life span of the pad assembly is about 100,000 sheets or one year. Use the Abrasion counter on the Operator panel to estimate when the Pad assembly needs replacement. The life span may be decreased by as much as half when carbonless paper is read frequently. WARNING Turn off the power before replacing the Pad Assembly. ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ Pick Arm 3-2 1 Pull the ADF lever to open the ADF. 2 Push the Pick Arm carefully. ○ ○ ○ ○ ○ ○ 3 Slide the Pad Assembly to the left and pull it towards you. Then, being careful not to hook the spring for the Pad, remove the Pad Assembly. NOTE Hold both ends of the Pad assembly as shown in the right photo. ○ ○ ○ ○ 4 ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ Attach the Pad Assembly to the ADF in the reverse sequence of step 3. REPLACEMENT OF PARTS Pad assembly CAUTION Don’t hold the sensor arm with the Pad assembly. NOTE Fit the Pad assembly pin into the larger hole, then slide it to the right until it stops. ○ ○ ○ 5 ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ Close the ADF. 3-3 Pick Roller Pick rollers (PA03951-0153) (Two rollers are included) NOTE The life span of the Pick roller is about 200, 000 sheets or one year. Use the Abrasion counter on the operator panel to estimate when the Pick roller needs replacement. The life span may be decreased by as much as half when carbonless sheets are frequently read. WARNING Turn off the power before replacing the Pick Rollers. ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ 1 Pull the ADF lever to open the ADF. 2 Remove the two Thumb screws. ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ NOTE Use a Phillips screwdriver if they are tight. Thumb screws 3-4 ○ ○ ○ ○ ○ ○ 3 ○ ○ 4 ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ To remove the Pick rollers, turn the stopper counterclockwise. ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ REPLACEMENT OF PARTS ○ With both hands, lift up Guide A and disengage its tip from the right hole. Then lift the right side of the cover and remove it. Pick roller 2 Stopper Pick roller 1 Position for Replacement 3-5 5 ○ ○ 6 3-6 To remove the Pick roller 1, move it to the left and then lift it. ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ Immediately after removing the Pick roller 1, remove the Pick roller 2 in the same way. ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ 7 To attach the new Pick rollers, place Pick roller 1 from the right side above the bearing for Pick roller 1. NOTE Put the shaft of Pick roller 1 into the bearing. Then, slide Pick roller 1 toward the right side. REPLACEMENT OF PARTS Pick roller 1 has a groove in its rubber. NOTE Make sure that the shaft is securely fixed to the bearings. 3-7 8 Attach Pick roller 2, in the same way as Pick roller 1 as shown in step 7 . Then slide the Pick roller 2 toward right side. NOTE Make sure that the shaft is securely fixed to the bearings. 3-8 Turn the stopper clockwise to secure the Pick rollers. Stopper REPLACEMENT OF PARTS 9 Operating Position 3-9 Guide A 10 ○ ○ ○ Attach Guide A in the reverse sequence of step 3 and align the screw hole. See the graphic on page 1-4. ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ 11 Tighten the thumb screws. 12 Close the ADF unit. ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ Thumb screws 3-10 ○ ○ ○ ○ ○ ○ ○ CHAPTER 4 TROUBLESHOOTING This chapter describes how to clear paper jams and run initial checks. It also contains a Problem Checklist that should be completed before you call a service representative. Clearing Paper Jams Initial Checks Problem Checklist 4-1 Clearing Paper Jams Document ADF ADF lever ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ 1 Remove all the documents from the ADF paper chute. 2 Pull the ADF lever to open the ADF. 3 Remove the jammed document(s). ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ NOTES - Inspect the paper and the paper path. Make sure no staples, paper clips or other materials caused the jam. All staples and paper clips should be removed from all documents bofore scanning. - Be careful not to pull the spring for the Pad while removing a jammed document. 4 4-2 Close the ADF so that the ADF lever locks. ○ Initial Checks If a problem occurs, check the following items before contacting the manufacturer’s authorized service center. Symptom 1 The power does not go On. (No light) NO Connect the power cable correctly. Is the power cable connected correctly? YES Is the power switch on? YES Press the power switch. TROUBLESHOOTING NO Contact the manufacturer’s authorized service center. 4-3 Symptom 2 The operator panel turns “Off”. Power “On” YES Has it been a long time since the scanner was last used? Press any button on the operator panel to wake up the system. NO YES Did the scanner enter this state quickly? Extend the time for entering "Low Power Mode" in Set Up Mode. NO YES Load the paper again, or press any button on the operator panel. Did you load the paper on the ADF? NO YES Have 10 seconds passed since the PC instructed a scan? YES Contact the manufacturer’s authorized service center. 4-4 Wait for at least 10 seconds. 3 Read operation does not start. NO Is the Shipping Lock placed in an operating position? Place the Shipping Lock correctly. (See the Operator’s Guide, p. 2-4) YES NO Are the documents loaded correctly on the ADF paper chute? Insert the documents into the slot. YES NO Is the ADF completely closed? Completely close the ADF. TROUBLESHOOTING Symptom YES NO Is the interface cable connected correctly? Connect the interface cable correctly. YES 4-5 NO The termination should be turned off via the front panel. Is the scanner the last device of the SCSI chain? YES NO Is the SCSI ID set correctly? Set the SCSI ID correctly. Use the operator panel to change the ID. YES Is the baud rate of the system 4800 bps? (When you use the Fujitsu video interface board.) NO Contact the manufacturer’s authorized service center to set the correct baud rate. YES YES CHECK Is the CHECK indicator lit? Is an Alarm displayed? NO Contact the manufacturer’s authorized service center. 4-6 Refer to Symptom 6. (See p. 4-9) Symptom 4 Pictures and photographs are not read correctly. NO Is the “Photo” mode selected? Select the “Photo” mode (White level following “Off”) through the scanner setting menu in the software. YES Is halftone or dither processing selected? Select the halftone or dithering mode from the host computer. YES Are the Document bed, Document holding pad, glass, and sheet guides clean? NO Clean the dirty parts. (See p. 2-5, p. 2-7, p. 2-10) TROUBLESHOOTING NO YES Contact the manufacturer’s authorized service center. 4-7 Symptom 5 Characters and lines are not read correctly. NO Select the “Line Art” mode from the host computer. Is the “Line Art” mode selected? YES m 3m Is there any printed text on the first 3mm of the document? YES Select the “Photo” mode (White level following “Off”) via software. NO Are the Document bed, Document holding pad, glass, and sheet guides clean? YES Contact the manufacturer’s authorized service center. 4-8 NO Clean the dirty parts. (See p. 2-5, p. 2-7, p. 2-10) Symptom 6 Images are distorted or unclear. Are the Document bed, Document holding pad, glass and sheet guides clean? NO Clean the dirty parts. (See p. 2-5, p. 2-7, p. 2-10) YES YES Do not press the top of the ADF or put anything heavy on it. NO missing Is the scanner on an even and flat surface or are any rubber feet of the scanner missing? NO Place the scanner on a flat, even surface or attach the rubber feet. TROUBLESHOOTING During rear read operation with the ADF, is the top of the ADF being pressed or is there anything heavy on it? YES Contact the manufacturer’s authorized service center. 4-9 Symptom 7 Images have vertical lines. Did you scan the document using the Flatbed? Are the lines white? YES Contact the manufacturer’s authorized service center. NO YES Are the lines black? NO Contact the manufacturer’s authorized service center. 4-10 Clean the ADF Glass. Symptom 8 The Check indicator is on. CHECK NO Is the Shipping Lock placed in operating position? Place the Shipping Lock correctly. (See Operator’s Guide.) YES YES Contact the manufacturer’s authorized service center. TROUBLESHOOTING CHECK Turn off the power once and then try to turn on the power again. Is the CHECK lamp still on? Or is an Alarm displayed? 4-11 Symptom 9 “Please clean Pick-roller” is displayed. YES Clean the Pick roller. (See p. 2-6) Is the Pick roller dirty? NO NO Do documents meet specification described in the Operator’s Guide? Flatten the curl or use the Flatbed to read the document. YES YES Is the Pad assembly dirty or worn out? NO Contact the manufacturer’s authorized service center. 4-12 Clean or replace the Pad assembly. (See p. 3-2, p. 3-3) NOTES • Read the following types of documents using the Flatbed: - Paper with clips or staples. - Paper with wet ink. - Paper of uneven thickness (for example, envelopes). - Paper with large rumples or curls. - Paper with folds or tears. - Tracing paper. - Coated paper. - Carbon paper. - Paper smaller than A6 size or larger than A3. - Materials other than paper (for example, cloth, sheet metal, or OHP film). - Photographic paper. - Paper with perforations on its sides. - Non-rectangular paper. - Very thin paper. • The leading edge of all documents fed by the ADF should be straightened so the curl of the paper meets the specifications below: More than 30mm Less than 3mm Top of the paper More than 30mm Feed direction Less than 5mm Read surface TROUBLESHOOTING NOTES • Remove paper clips and staples. Flatten the staple holes. Feed direction Read surface Top of the paper • Do not mix documents of different widths. 4-13 Symptom 10 Paper double feed occurs frequently. Does the condition of the documents meet the requirements described in the Operator’s Guide? NO Flatten the curl or use the Flatbed to read the documents. YES When double feed detection is ON, are all the documents of the same length? NO Set double feed detection to “Off”. (See the Operator’s Guide) YES NO Are the documents fanned before being loaded on the ADF paper chute? Fan the documents before loading, or reduce the batch size. YES YES Have the documents recently been printed by copier or laser printer? NO 4-14 Fan the stack 3 or 4 times to remove the static charge applied to the paper. NO Is the document stack less than 0.32” (8mm) in height? Reduce the batch size of the documents. YES YES NO YES Is the Pad worn out? Replace the Pad assembly. (See p. 3-2) TROUBLESHOOTING Clean the Pad assembly. (See p. 2-4) Is the Pad dirty? NO Contact the manufacturer’s authorized service center. 4-15 Symptom 11 Mispick occurs frequently. Do the conditions of the documents meet the requirements described in the Operator’s Guide? NO Flatten the curl or use the Flatbed to read the documents. YES NO Have the documents been fanned before loading them on the ADF paper chute? Fan the documents before loading, or reduce the batch size. YES NO Is the Pad assembly installed correctly? YES 4-16 Install it correctly. (See p. 3-2) YES Clean the Pick roller. (See p. 2-6) Is the Pick roller dirty? NO YES NO Contact the manufacturer’s authorized service center. Replace the Pick roller. (See p. 3-4) TROUBLESHOOTING Is the Pick roller worn out? 4-17 Symptom 12 Paper jams occur frequently. Does the condition of the document meet the requirements on page 4-13? YES Flatten the curl or use the Flatbed to read the document. NO YES Are there any foreign particles in the ADF? NO Contact the manufacturer’s authorized service center. 4-18 Clean the ADF (see p. 2-4) or remove the foreign particles. Symptom 13 “Please clean ADF glass” is displayed. YES Is the ADF glass dirty? Clean the ADF glass. (See p. 2-5) NO TROUBLESHOOTING Contact the manufacturer’s authorized service center. 4-19 Problem Checklist Before contacting the manufacturer’s authorized service center, please fill in the following items. General Model Part number Serial number Manufactured data Revision A 0123456789 B 0123456789 C 0123456789 Date of purchase Symptoms Persistent problem? Serviced before (when and how)? Error status Transport error Type of document. What is your daily usage? Date of last cleaning. Date of the consumable replacement. Image error Interface controller model Software/application name Can you send the original and output of sheet by facsimile or by mail? 4-20 (Example) fi-4750C (Example) CA02956-2352 (Example) 00002 (Example) 2000-2 The revision is printed on the label located at the left corner of the back. The revision is indicated by the double line. This example shows the revision A2. This manual uses recycled paper.
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