Guide Licence Renewal
User Manual:
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Page Count: 7
1
Step-by-Step Guide for Renewal of
Certificate of Registration and Hotel-keeper’s Licence
The licence expires on 31 December annually and the licence renewal exercise starts from
October each year. Hotels can only submit the licence renewal application from 1 October to
30 November. HLB will send the notice of renewal to hotels in early October and hotels are
required to submit the renewal applications and make payment online through LicenceOne.
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Step
Screenshot
1
Go to LicenceOne
website
https://licence1.business.
gov.sg and click on
“Login”
2
Log in to LicenceOne
using CorpPass1
1
“Singapore Corporate Access” (or CorpPass) is a corporate digital identity for businesses and other entities to
transact with Government agencies online. With the introduction of CorpPass, business entities will use a single
digital account to transact with the whole-of government. With effect 1 September 2018, CorpPass will be the
only login method for all online business transactions with the Government, including via LicenceOne. Only
authorised CorpPass users of the company can use CorpPass to access LicenceOne and submit renewal of the
Certificate of Registration and Hotel-keeper’s Licence. Should the Hotel-Keeper or Company Director wish to
submit the renewal application, they must also be appointed as the authorised CorpPass user of the company.
For information on the registration & set up of CorpPass for your business entity, please visit
www.corppass.gov.sg. For information on how to activate CorpPass in LicenceOne, please visit
https://licence1.business.gov.sg/web/frontier/help/corppass-in-licenceone.
2
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Step
Screenshot
2a
Enter the UEN/Entity
No, CorpPass ID and
Password and click on
“Login”.
3
Click on “My Portfolio
> Licence”
Enter the Licence
Number and Click on
“Search”
Click on “Action >
Renew”
4
Select the checkbox to
agree to the Terms of
Use
Click on “Next”
3
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Step
Screenshot
5
You may amend the
existing licence
information by selecting
the relevant amendment
profile2
If there is no update to
the existing licence
information, please
select “No Update (For
Renewal)”
6
If an “Amendment
Profile” is selected in the
earlier screen, the
relevant fields will be
opened up for updating
If you selected “No
Update (For Renewal)”,
you may skip this step
2
Please note that the any amendment made will only be reflected in the licence for the next year.
4
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Step
Screenshot
7
Complete the Guest
Ratio (Percentage) field
8
If the hotel is currently
offering rooms on transit
rate, complete the
section on “Transit rate
Information”
If the hotel is currently
not offering transit rates,
this section will be
greyed out
5
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Step
Screenshot
9
Select if the hotel has
the intention to offer
rooms on transit rate for
the next licence period
If you select “Yes”, you
are required to select the
guest segment and
specify the project room
rates and duration
Click on “Proceed” once
the section has been
completed
10
Upload the supporting
documents (if any) and
Click “Next”
6
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Step
Screenshot
11
You may preview and
print the application
form at this screen.
Tick the check box
under “General
Declaration” and
“Certificate of
Registration and Hotel-
keeper’s Licence” and
Click on “Submit”.
12
You will be directed to
the payment page to
make payment3
13
Once the payment is
successful, a receipt will
be generated
To view a copy of the
receipt, click on “View
Receipt”. Otherwise,
click “Next”
3
The e-Payment process is handled via the PayPal payment gateway. For more details on e-Payment requirements,
please refer to https://www.paypal.com
7
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Step
Screenshot
14
The system will provide
you with an
acknowledgement page
and an application
number which starts
with “R” (do take note
of this application
number as it will be your
reference number for
any enquiries pertaining
to this application) once
the payment is
successful. You may
choose to print or close
the acknowledgement
page
The Secretariat may request for additional information or supporting documents (if any) via
the “Request for Action”
4
feature. Upon receiving all the required documents and clarification
(if any), the Secretariat will process the application.
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Step
Screenshot
15
Once the application has
been reviewed, you will
receive an email on the
status of the renewal
application. A copy of
the correspondence can
also be found under the
“Correspondence” tab in
LicenceOne
4
Please refer to the step-by-step guide on “Request for Action”
