High End Secrets
User Manual: HIGH-END
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The 5 Key Strategies of Attracting 
High-End Clients 
How marketing and selling to High-End Clients can 
transform your business and your income.   
Hi, my name is Robert Middleton, the owner of Action 
Plan Marketing. Since 1984 I’ve been working with 
Independent Professionals such as management consultants, 
business coaches and corporate trainers to help them attract 
more clients.    
For years, my primary goal was to simply help clients 
be better marketers of their services. I helped them get 
past the struggle and effort or marketing and implement 
marketing strategies and tactics that really worked. But for 
years I was missing one of the most important things of all.  
I wasn’t paying much attention to the kind of clients 
my clients were attracting. That is, whether the clients 
they were attracting were ordinary clients or high-end 
clients. To make a long story short, what I discovered was 
that it didn’t take a lot more work to attract high-end clients. 
And when I started to teach my clients to attract high-end 
clients, their income shot up as well as their fulfillment in 
working with their clients.  
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In this five-part report I’m going to explain the most 
important secrets to attracting high-end clients. This 
could be the most important report you’ll read in your 
business this year (sure, everyone says that), but I know it’s 
true because when you master the art of attracting high-end 
clients, you’ll transform your whole business. You’ll have 
more money, more time, and more satisfaction that the 
work you’re doing makes a difference.  
The first part covers the basics of attracting high-end 
clients, how to define high-end clients and the three 
essential ingredients of attracting high-end clients.     
Part I - Attracting High-End Clients 
Everyone wants to attract more clients. But I think it’s 
even more important to set your sights on attracting more 
high-end clients. 
Right now, I’m working with 20 high-end clients through 
my Marketing Mastery Program. This transition from “average 
clients” to “high-end clients” over the past few years has 
transformed my business and my lifestyle. 
I define high-end clients in the following three ways: 
1. They are “ideal clients.” That is, clients you can really make 
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a difference with and whom you love to work with.  
2. They are “long-term clients.” These are clients with whom 
you can offer programs and services for a year or more.  
3. They are “high-paying clients.” They understand the value 
you offer and are willing to pay you more than average clients 
will.  
By attracting a consistent stream of high-end clients you 
have several advantages over attracting average clients.  
1. Both you and your clients will experience more 
fulfillment in working together. This is no small thing. When 
the experience of working together is one of partnership and 
possibility, your work doesn’t feel like work. It’s more like play. 
Working with ideal clients is more fun and productive. Ideal 
clients are not resisting you; they’re cooperating with you as you 
work with them to make significant changes in their businesses 
and lives. You might say they are “sincerely growth oriented” and 
will do what it takes, with your expertise and support to produce 
results on a very high level.  
2. By working long-term you will get to know and 
understand the needs of your clients much better. This 
often leads to even more long-term work. And of course, you’ll 
earn more money than with short-term clients.  
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If you could effect substantial change in a few days, the 
world would be a very different place. The fact is, it takes 
time to change, even if the work you’re doing provides the best 
information and service available. When you work with clients 
long-term it’s not so that you can earn more (although that’s a 
side benefit), it’s because you can do more that will make a long-
lasing impact. 
3. When you charge more, you’ll feel that you are being 
valued for what you’re worth. You’ll be able to give better 
service and make a bigger impact, without feeling you are being 
taken advantage of.  
The matter of fees is a big issue for many Independent 
Professionals. Many are afraid to charge what they are really 
worth. They rarely look at the results they produce in contrast to 
the difference they make – often to the bottom line. For instance, 
if you help a client earn or save a million dollars, that’s worth at 
least $100K to a client, not $10K. 
So how do you attract more high-end clients? 
Well, all the marketing approaches I’ve taught over the 
years also apply to attracting high-end clients, but there are a 
few steps that you must follow:  
1. To attract high-end clients, you need to design high-end 
services. It’s like selling a Mercedes instead of a Ford. And you 
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need to put in the commitment, time and energy into developing 
high-end services and programs that will deliver higher end 
results than you offered previously. The good news is that it’s 
easier than you think.  
Designing and packaging high-end services often starts 
with a specific program. The way I start is with a letter that 
explains these services in great detail. The elements of these 
letters include the following.  
a. The name of the service or program, in results-oriented 
language. “The Marketing Mastery Program.” 
b. A few paragraphs outlining the need for the program. This 
talks about what’s missing, not working or currently broken 
that the prospect needs to fix.  
c. A few paragraphs about what things could be like once 
the situation is fixed. I called this the Ultimate Outcome.  
d. A few paragraphs about how your service gets a client 
from b to c. Stories and case studies are ideal here.  
e. Several bullet points of all the benefits and advantages 
the client will get when they use this service.  
f. A description of the basic structure of the service and how 
it’s implemented.  
g. A call-to-action to find out more about the service.  
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Writing a high-end service letter like this is a bit of an art, 
yet those are the key components.  
2. Your marketing messages, materials, marketing 
strategies and sales processes need to communicate the 
message that you offer higher-end services. Perception is 
essential. Every impression you make should communicate: “I 
offer high quality, pay attention to details, follow-up 
professionally and produce great results.” 
There are several pieces of marketing material needed for 
effectively marketing high-end services. They are actually 
the same materials used for marketing average services, just 
presented more professionally and targeted to the high-end.  
These materials include the following: 
a. A professionally designed web site that incorporates 
both good design and well-written copy. The main 
purpose of this web site is to educate prospects about 
your services, and to prove that you are credible and 
capable. You need information on who your clients are, 
how you work, details on your services (above), case 
studies and information about you and your expertise. 
Everything needs to be clear in concept and in the 
outcomes your clients receive from your services.  
b. A good article or report that you can circulate to 
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qualified prospective clients. Whenever you meet a 
prospect through networking, give a talk or webinar, or 
when a person calls you from a referral, a report or article 
is the ideal piece of information. It educates without 
selling; it increases your credibility and it helps to qualify 
the prospect. If they are interested in the article they are 
more likely to be interested in your services. 
c. Audios or videos. These can give an even better taste of 
you and your services than written materials. However 
they are harder to produce than written materials, harder 
to edit and easier to highlight your weaknesses. You’ll 
often need a professional to help you in this area. These 
are not absolutely essential, but something you can work 
towards developing over time.    
d. A questionnaire to provide to prospective clients after 
they have committed to meeting with you to explore how 
your services can help them. Having a prospect fill out a 
questionnaire gets the prospect thinking actively about 
their current, situation, goals and challenges. 
Questionnaires work for individual clients, leaders in large 
corporations and everyone in-between.   
3. With a clearly designed high-end program and 
professionally designed marketing materials, you have 
earned the right to charge more for your services. After all, 
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you’ve organized your business to produce higher-end results, 
and done it in a way that makes your clients feel like high-end 
clients. They feel like they’re at the Ritz Carleton, not the Holiday 
Inn, and they’ll be happy to pay fees that give them that 
experience.  
Marketing and selling high-end services isn’t something 
you can transition to overnight, but if you really want a 
sustainable business that makes a lot more money and is more 
fulfilling, there’s really no other way to go.  
Part I Wrap-Up: Attracting more high-end clients is a choice. It 
won’t happen accidentally. It needs to be done by design. If you 
commit to developing this design and implementing it 
consistently, there’s no reason that in a year or less most of your 
clients will be high-end clients.  
In Part II I’ll explore the mindset required to market and 
sell high-end services.  
Part II - The High-End Clients Mindset 
In the first part I outlined the key things you need to do to 
attract more high-end clients. It’s all about packaging your 
services at the high-end so that the perception, delivery and 
outcomes of your services justify a high-end price tag.   
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But I left out the most important part of all – and that’s the 
mindset you must have to attract high-end clients.  
I’m not talking about abundance thinking or having a 
prosperity attitude about making more money. Sorry, but in 
my experience those don’t work. If they did, all you’d have to do 
is think positive, abundant thoughts about attracting high-end 
clients. 
And presto-changeo, you’d have more high-end clients 
before you knew it. Wow, wouldn’t that be great! 
Think all the abundance thoughts you want, affirming that 
more clients will flow effortlessly into your life. But underneath all 
those prosperity thoughts would be the thoughts you *really* 
believed.  
Perhaps some of these are familiar to you: 
     - I’m not ready to attract high-end clients yet 
     - I don’t have the experience and services to offer 
     - I’m not the kind of person who makes a lot of money 
     - If I made a lot of money bad things would happen to me 
     - Money is the root of all evil (and I want to be good!) 
     - Good people aren’t focused on making money 
     - Only greedy, dishonest people are rich 
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     - It takes too much work to make lots of money 
     - Making more money will turn me into a shallow person 
And if these underlying thoughts are stronger than your 
abundance thoughts, you simply won’t take the actions 
necessary to attract those high-end clients. Those negative 
thoughts will literally neutralize your positive thoughts. 
I advocate a very different approach to changing mindsets.   
Let me tell you about two participants in my Marketing 
Mastery Program from 2010. They were a couple from England 
who did high-impact business coaching for corporations.  
Their coaching to top executives made a significant 
difference to the bottom line of their clients. Their clients 
loved working with them and valued their work highly.  
And they were charging about half the going rate.  
I explored this with them, and an interesting set of beliefs 
emerged. They went something like this: “We consider 
ourselves, good, honest professionals. If we were to charge more 
and make more money we’d be bad, dishonest people.” 
Sounds crazy, I know! 
They both believed this to their core, so I explored that 
belief with them. “Where do you think that belief might have 
come from?” I asked. They told me they were brought up in 
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relatively poor households where their parents kept telling them 
how bad and dishonest rich people were. 
I remarked that this was a great message to justify being 
poor! 
And with a little more conversation they clearly saw how 
they had taken on this belief, with little real evidence to back 
it up. So we explored this belief in more depth and they realized a 
few things: 
a. This belief was simply not true. No solid proof at all. 
When they believed it, it became almost impossible for them 
to ask for higher fees from their clients. It was just 
unthinkable. It actually made them feel like bad people.  
b. They noticed when they did the thought exercise: “How 
would you set your fees if you could no longer attach to that 
belief?” they told me immediately, “We’d double our rates!” 
c. And with a little more exploration into their poverty-
related beliefs and creating an action plan for increasing 
their rates, they took the plunge and did it.  
And they didn’t need “abundance/prosperity thinking.”  
Instead, they started to think realistically:  
“People who make more money are not necessarily bad, 
dishonest people, and if we raise our rates there’s no reason to 
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think we’ll change as people.” And, “We really are under-
charging for our services in this marketplace, which makes us 
look less valuable than we really are. Time to raise our rates!” 
So they doubled their rates, didn’t feel bad or dishonest about 
it and got virtually no pushback from their clients.  
Happy end to story! 
My guess is that you have a similar story, but not 
necessarily with a happy ending yet. Perhaps you’re not 
charging enough, haven’t packaged your services on the high 
end, or your services are not designed to produce measurable 
results, etc. But most of all, even if you’ve done all of that, you 
need to ruthlessly examine your disempowering mindsets about 
money and realize how these beliefs are only undermining you.  
When you replace constrictive beliefs about money, with 
expansive beliefs, everything changes. It’s as if you have 
been hypnotized into believing that you simply can’t earn the kind 
of money that would make you financially independent. Well, in 
my experience, that’s just not true. If you are producing great 
results for your clients, you should be rewarded handsomely.  
Part II Wrap-Up: I want to assure you that this is something 
you can do. With a transformation of your mindset, and a few 
changes in the way your present, market and sell your services, 
it’s not only possible, but predictable that you can start attracting 
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higher end clients who will love working with you.  
In the next part we explore why it’s so important to take 
responsibility for producing results for your clients if you 
want to gain a reputation for offering outcome-producing, high-
end services.   
Part III - Client Results are Your Responsibility 
If a client hires you as a coach, consultant or trainer and 
the client doesn’t get the results they expected, who’s to blame? 
You are! 
After all, they hired you to produce results. But all the time, 
I hear excuses like the following. 
• “Well, they were responsible for doing the actual work – and 
they didn’t follow through.”  
• “It’s hard to measure something like this - there are so 
many variables.”   
• “Given the scope of the job, it wasn’t realistic that they’d get 
the kind of results they expected.”  
• “Well, my clients just don’t have the budget to pay for the 
more in-depth programs I’d like to offer that would produce 
the results we want.”  
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All of this absolves you of responsibility. And in my humble 
opinion this is no more than professional negligence and 
ignorance of how business actually works.  
Let me answer each of these and explain the role of “high-end 
programs and services” in all of this.  
1. “Well, they were responsible for doing the actual work –      
      and they didn’t follow through.” 
Yes, they were responsible for doing the actual work but 
you didn’t set things up to make sure the work actually happen. 
You didn’t provide the support and follow-up necessary to get the 
results they wanted and needed.  
Look, clients will resist change. That’s a given. So you need to 
package your services to take that into account. You need to be 
able to offer more information, support and resources, if required.  
One client I worked with wouldn’t do any assignments I 
gave him. He couldn’t keep his promises and rarely completed 
any of the work I gave him. Instead of blaming him, I talked to 
him three times a week and outlined very specific step-by-step 
actions he could take. I also worked with him on changing his 
mindset.  
Ultimately he got his work done. Not only that, he produced 
exceptional results, and started to attract more high-end clients.  
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2. “It’s hard to measure something like this - there are so  
      many variables.” 
It’s hard to measure because you didn’t try or require it 
from the client. Are you in business to help clients improve their 
situation or are you in business to go through a process? 
If clients are paying you to perform a process to check off 
a box, they’re idiots. Don’t work for them. Find clients who are 
committed to producing results - and charge them a premium.  
Great clients are open to measurement and accountability. 
Make this a keystone of your all services and programs. And then 
take the initiative to make things happen and measure success. 
3. “Given the scope of the job, it wasn’t realistic that  
      they’d get the kind of results they expected.” 
Then why did you agree to the scope if it couldn’t produce 
results? Can you imagine that a doctor would say to you, “Well, 
OK, I know this operation is not in your budget, so we’ll just do 
half an operation. You can sew yourself up and save quite a bit.” 
Insanity, right? But that’s exactly what we do when we agree to 
do a project or service that simply won’t produce the results you 
want. “You want three days of training to transform your 
leadership. Err… ok we can do that!” 
NO, YOU CAN’T!!!!!!! 
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4. “Well, my clients just don’t have the budget to do pay  
      the for the more in-depth programs I’d like to offer.”  
Sounds reasonable, right? The thing is, you forget that you are 
not selling coaching, consulting or training. Those are just 
processes, remember. No, you are selling results, tangible 
outcomes that make a measurable difference. And that’s worth a 
whole lot more.   
So in your sales process you need to spend a lot of time 
exploring with your prospects what they REALLY want. 
Nobody goes into enough depth here. It’s all superficial. “We 
want to increase sales.” OK, next question. No, you need to go 
much deeper than that:  
Why do they want to increase sales? What will it mean to 
them if they do? What will it mean to them if they don’t? And 
why are they having such a hard time increasing sales? What’s 
underneath that? Do they want to change that as well? 
When you have listened and understood the deepest 
yearnings of a potential client and demonstrated that you can 
help them fulfill those longings, you have a prospect that will pay 
you to help them produce those results.  
What you need to do.  
Now I’m not saying you won’t bump into idiot prospects 
who want miracles from you without doing their part or 
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suggesting a project that has virtually no chances of success. And 
many prospects say they want huge results but have a small 
results budget.   
But you don’t have to work for them!  
If you want to grow your business, you need successes 
that are measurable, that make a real difference to your 
clients. And you need to be paid what you are worth. If you don’t, 
what foundation are you building your business on?  
This is why I feel it makes sense to focus ALL your 
marketing efforts on attracting high-end clients.  
A high-end client is a great client that understands what it 
takes to produce a result and is willing to invest in that 
result. They are also willing to take the time necessary to 
produce a result. They know big change doesn’t come instantly. 
Finally, they are willing to pay fees considerably higher than 
ordinary clients.  
If you attract clients like this, you’ll not only produce 
results you’re proud of, you’ll get more word-of-mouth 
business, attracting the attention of even more high-end clients. 
And one high-end client is usually worth 4 or 5 ordinary clients.  
Oh, yeah and your income will increase pretty dramatically 
as well. Would that be OK with you? I hope so! 
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Part III Wrap Up: You don’t produce the results you could in 
your business because you are not working on projects that have 
the remotest possibility of producing those results. So you blame 
your clients. Instead, take responsibility for attracting high-end 
clients who will gladly pay you to work with them to produce 
results at a whole new level.  
In Part IV I’ll explore how you can attract better clients by 
offering more value. And more value doesn’t always mean 
more time and expense on your part.  
Part IV - Earn More by Adding More Value to 
Your Services 
One of the biggest issues in attracting higher-end clients is 
how to actually add value to your services.  
After all, getting high-end clients isn’t just about charging 
more. You need to offer more so that you can increase the 
chances that your clients will get much better results.  
The first thing I ask is, “If budget was not a consideration, 
what service or program would you offer your clients that could 
virtually guarantee that they would produce the results they 
wanted?” 
It’s an important question, because you’re now thinking 
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from a high-end mindset, not a limited, low-budget mindset. 
What people come up with are various ways they would 
support their clients in producing results beyond what they are 
offering their clients now.  
So, if you’re a coach, perhaps you’re meeting with a client 
once a week for about an hour, and that’s it. What else could 
you add to this? Some of these will take a little more time on 
your part, and some simply add value. By the way, this same 
process applies to consultants, trainers and other professional 
service businesses.  
Here’s are some that I and my clients have offered: 
1. Unlimited contact and answers by email, with response 
within 24 hours or sooner.  
2. Additional, short phone sessions, as needed. Just let them 
know the hours you are available.  
3. Actual written feedback on various materials, from 
reports and articles to scripts, proposals, etc.  
4. Links to online content of yours, including articles, 
podcasts and videos.  
5. An interactive Forum for all your clients to share ideas 
amongst themselves.  
6. Weekly email blasts on various topics that are more in-
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depth than your regular eZine.  
7. A requirement that your clients send you a report before 
each session. This saves you time on the call and enables 
you to get to the most important issues more quickly.  
You must always have the mindset that the coaching that you 
offer is much more than a one-hour meeting a week. Remember, 
you are committed to outcomes, not processes.   
And, of course, in the promotion for your services on your 
website, you would outline all these extras they would get with 
your coaching, where you emphasize that you are committed to 
their success and will do just about anything in your power to 
help them succeed.  
The next question is: “How do I prevent my clients from taking 
advantage of me if I give them so much more service, access and 
information?” 
The way you do that is by charging much more for your 
services!  
There’s a direct correlation here. If you are charging $500 per 
month, it may feel that you are giving more than you’re getting.  
But if you charge $1000 or $1500 or more, then you won’t 
have a problem giving your clients more value. 
Also, in my experience, I enjoy working with clients at this 
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level much more. It’s more fun, fulfilling and exciting. My clients 
feel they have a real partner in me who will do whatever it takes 
to help them get results.   
It all starts with valuing yourself and your services. If you 
can really make a substantial difference with your clients, then 
you’ll never worry that you’re charging too much. You can just 
put your attention on your clients and do the work you need to do 
in order to produce great results.  
Another big issue that often stops people: “How can I really 
communicate to my prospect that I’m worth more than the 
average coach.” 
Simple: Actual client results. You want to make every single 
client you work with into a documented success story. You need 
to write down the situation of the client before you started 
working with them and track their progress over time, showing 
the gains they have made.  
Then turn these into written case studies and show them to 
your potential clients. This is very powerful proof that you can 
produce the results you said you could. And ultimately, this can 
justify higher fees.  
Finally: “What if I don’t have any impressive success 
stories yet?” Well, you can only start where you are. Put all 
your efforts now into going the extra mile to make a measurable 
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difference with each and every client you have - even if they’re 
not perfect clients.  
Before too long you’ll have a number of case studies. And 
you can add more and better ones as you continue to work with 
new clients. Again, this work will give you more evidence and 
validation that you can charge higher fees.  
Part IV Wrap Up: You’ll ultimately make a lot more money in 
your business if you offer more value - not just for the sake of 
doing more - but because this value helps your clients get better 
results. Commit to that and you’ll experience a change that will 
rock your world.  
Part V – An Action Plan for Getting High-End 
Clients 
To summarize what we’ve covered so far in this report: 
1. What exactly are high-end clients and what do you need to 
do to consistently attract more of them to your business.  
2. The mindset necessary to attract high-end clients and why it 
has nothing to do with “abundance thinking.” 
3. Why you must take responsibility for the results your clients 
produce and why this is key to attracting high-end clients.  
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4. How to increase the perception, delivery and outcomes of 
your service to more than justify the high-end price tag.  
The fifth and final part will give you a step-by-step action 
plan for enrolling clients into your high-end programs. 
Presentations are the key! 
My favorite way of enrolling high-end clients is through 
some kind of presentation. This can be a talk at a professional 
group or conference, a webinar, or a teleclass.  
You actually don’t sign-up clients for your high-end 
services through speaking; you pre-sell them on your concepts 
and programs and then follow up with them.  
For my Marketing Mastery Program, I do a series of 
teleclasses to introduce the ideas in the program. I don’t sell, I 
educate. And in fact, I let people know that the program won’t be 
open for enrollment until mid-January.  
If you are offering a high-end service or program for 
groups, this is a good approach, but you can also offer high-end 
services to either individuals or companies.  
Speaking is also the most effective way I know to qualify 
prospects for your program. After you give your talk, you get 
cards (by offering an article) and in some cases offer what I call a 
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“Strategy Session.”    
For instance, your talk might be about how to increase 
profitability in software firms. Your strategy session would be 
called a “Software Profitability Strategy Session.” You offer it at 
the end of the talk or teleclass as follows: 
“I hope you’ve gotten some useful ideas from my talk today 
that will help with the profitability of your software company. 
Can I see a show of hands of those who are committed to 
increasing the profitability of your company by 10% or more in 
the next year?  
“OK, great. For those people, I want to offer something that 
will help you achieve that goal more quickly. I call it a 
‘Software Profitability Strategy Session.’ This session is valued 
at $750 and we can make it available for up to five people in 
the audience today. In this session we look at your current 
situation, explore your specific profitability goals, and also the 
challenges that may prevent you from increasing your 
profitability.  
“If you’d like to take advantage of this session, all you need to 
do is write on the back of your card, “Strategy Session” and 
hand it to me at the end of the talk, and I’ll be in touch with 
you about the session and send your more information.  
“OK, who would like to take advantage of that session? (Get a 
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show of hands.) Great, just hand the cards into me and I’ll be 
in touch with you right away.”   
If you are doing this on a teleclass or webinar you do it very 
much the same, except that you ask them to send you an email 
letting you know if they are interested in a strategy session. You 
don’t have the added advantage of people raising their hands, but 
it still works quite well.  
Strike while the iron is hot! After you get the cards or emails, 
you follow up by the next day at the latest. You want to send 
them an email inviting them to take advantage of the Strategy 
Session. It might go something like this: 
Dear Jean, 
Thanks for attending my talk on profitability for software 
companies. I hope you got some useful ideas. And thanks for 
also requesting a strategy session.  
Because I have a very busy schedule, I can only offer a limited 
number of these sessions, valued at $750, on a complimentary 
basis. Let me tell you more about the session.  
In the session, which is by phone, and typically lasts 90 
minutes, we will cover the following. 
1. Your current situation, including discussion of your 
profitability and other relevant company issues.  
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2. The goals and vision for your company. Where do you want 
to go with your business in the next few years?  
3. The challenges you are facing in growing your profitability 
and what you need to do to overcome those challenges.  
4. A discussion of next steps and an action plan to move your 
company towards profitability.  
In order to schedule this session, I ask that you fill out the 
questionnaire below and send it back to me. The more 
completely you fill this out, the more I can help you. Please 
send it back to me within one week or less to ensure that I can 
fit you in.  
This little email script (of course, altered for your 
situation) is like a magic recipe for getting appointments with 
qualified prospects. Get the attention of prospects through a talk, 
follow up with this email and you’ll have an over-abundance of 
highly qualified prospects to speak to about your services.  
Here’s a sample questionnaire: 
Software Profitability Strategy Session Questionnaire  
1. What is the current profitability of your company, both in 
total profits and as a gross and net percentage of total 
sales? 
2. What are the measures you have taken up to now to 
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increase your profitability? What has work and not worked? 
3. What is the ultimate profitability goal for your company?  
4. Are you ready in the next few months to commit the time, 
energy and resources to increasing your profitability? 
5. If you increased the profitability and reached your 
profitability goal, what would it mean to a) your company 
and b) you personally. Please be as specific as possible.  
6. What else would you like to say about your business and/or 
your profitability that would be useful for me know before 
the strategy session.  
- Of course, your questionnaire will be different, depending 
on your clientele. The point is to get the prospect involved 
before the strategy session so it isn’t just another sales 
conversation.  
Conducting the Strategy Session 
I can’t go into all the details of the Strategy Session here, 
but I will outline the main parts briefly as a guide: 
1. State the purpose of the session, which is always an 
outcome: “…to help you increase your software company’s 
profitability.” 
2. Ask about the current situation of the company, using the 
answers to the questionnaire as a guide. Go deeper and try to 
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really understand what is working and not working. Don’t talk 
about solutions or tell any stories during this part of the meeting.  
3. Learn about the goals and vision of the company (or 
individual). Go really deep here. This is what they are buying 
from you - the transformed future. So you need to get them to 
articulate it as clearly as possible. You might use a story or two 
here of clients with similar aspirations.  
4. Discuss their challenges. What is preventing them from 
getting their goals? Is it lack of clarity, a lack of strategy or plan, 
lack of skills, a non-supportive environment or other issues? This 
is a good time to tell a few stories of clients who had similar 
challenges and overcame them.  
5. Present your services. If it’s a bigger company, you’ll want 
to present them more generally and then do a proposal. For 
smaller companies or individuals where you offer a fixed 
program, present the outcomes, benefits and structure of the 
program in detail. You can tell stories here as well.  
6. Make your call-to-action. My favorite is when you ask the 
client to sell you on the value of your program: “Jean, can you let 
me know why you think this program is a fit for you?” Never talk 
about the price until you know it’s something they want to do. 
With bigger companies, don’t give the price until *after* you’ve 
presented a first draft of the proposal.  

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If you follow the recommendations in this report on 
attracting high-end clients, you’ll attract a whole lot more of 
them!  
Part V Wrap UP: Attracting high-end clients is the key to 
success in your business. When you attract more high-end 
clients you not only make more money (often a LOT more 
money) you have more fun, produce bigger results for your 
clients and feel you are making a real difference. What could 
be better than that? Make it a priority in your business to 
learn how to do this to the very best of your ability. 
About the Author 
I’m Robert Middleton and I’ve been 
working with Independent 
Professionals on their marketing since 
1984. I’ve helped thousands of 
professionals to make them better 
marketers of their services, through 
individual coaching and consulting, workshops and manuals, 
and programs conducted by teleconference and online.  
I’m the author of the InfoGuru Marketing Manual, the 
WebSite ToolKit, and the Action Plan Marketing Club. My 
weekly eZine, More Clients, now goes out to more than 
40,000 small business owners all over the world.  

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30 
My experience is that I’ve never met a person who 
couldn’t be a better marketer by taking the time to learn 
and practice my seven proven strategies for attracting more 
clients.  
A New Approach to Marketing Professional Services 
If you’re open to a new and successful approach to 
marketing your professional services, I invite you to check 
out the Action Plan Marketing Club that instills the 
practices and skills to attract as many ideal clients as you’ll 
ever need.  
All the best for great marketing,  
Robert Middleton 
Action Plan Marketing 
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