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HP LaserJet P2015 Series
Service Manual

HP LaserJet P2015 Series

Service Manual

Safety information

Trademark credits

WARNING!

PostScript® 3™ is a trademark of Adobe
Systems Incorporated.

Potential Shock Hazard

Reproduction, adaptation, or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.

Always follow basic safety precautions
when using this product to reduce risk of
injury from fire or electric shock.

The information contained herein is subject
to change without notice.

Read and understand all instructions in the
user guide.

The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.

Observe all warnings and instructions
marked on the product.

Part number CB366-90905
Edition 1, 10/2006

Use only a grounded electrical outlet when
connecting the printer to a power source. If
you do not know whether the outlet is
grounded, check with a qualified electrician.
Do not touch the contacts on the end of
any of the sockets on the printer. Replace
damaged cords immediately.
Unplug this product from wall outlets
before cleaning.
Do not install or use this product near
water or when you are wet.
Install the product securely on a stable
surface.
Install the product in a protected location
where no one can step on or trip over the
power cord and where the power cord will
not be damaged.
If the product does not operate normally,
see the online user guide.
Refer all servicing questions to qualified
personnel.
Information regarding FCC Class B, Parts
15 and 68 requirements can be found in
the user guide.

Microsoft®, Windows®, and Windows XP®
are U.S. registered trademarks of Microsoft
Corporation.
Energy Star® and the Energy Star logo®
are U.S. registered marks of the United
States Environmental Protection Agency.

Table of contents

1 Product information
Product features .................................................................................................................................... 2
HP LaserJet P2015 printer ................................................................................................... 2
HP LaserJet P2015d printer ................................................................................................. 2
HP LaserJet P2015n printer ................................................................................................. 3
HP LaserJet P2015dn printer ............................................................................................... 3
HP LaserJet P2015x printer .................................................................................................. 3
Identify product parts ............................................................................................................................. 4
Control panel ......................................................................................................................................... 6
Supported paper and other media ......................................................................................................... 7
Optimize print quality for media types .................................................................................. 7
Guidelines for using media ................................................................................................... 8
HP media .............................................................................................................. 8
Media to avoid ...................................................................................................... 8
Media that can damage the printer ...................................................................... 8
Paper ....................................................................................................................9
Labels ...................................................................................................................9
Label construction ............................................................................... 9
Transparencies .................................................................................................... 9
Envelopes ............................................................................................................. 9
Envelope construction ....................................................................... 10
Envelopes with double-side seams ................................................... 10
Envelopes with adhesive strips or flaps ............................................ 10
Envelope storage ............................................................................... 10
Card stock and heavy media ............................................................................. 11
Card stock construction ..................................................................... 11
Card stock guidelines ........................................................................ 11
Letterhead and preprinted forms ........................................................................ 11
Load media ..........................................................................................................................................13
Tray 1 ..................................................................................................................................13
Tray 2 and optional tray 3 ................................................................................................... 14
Straight-through output path ............................................................................................... 14
Manual feed ........................................................................................................................ 15
Media type and tray loading ................................................................................................ 15
2 Installation
Site preparation ................................................................................................................................... 18
Package contents ................................................................................................................................ 19
Install tray 3 ......................................................................................................................................... 20

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Install printer software ......................................................................................................................... 21
Supported operating systems ............................................................................................. 21
Drivers ................................................................................................................................. 21
Windows printer drivers ...................................................................................... 21
Macintosh printer driver ...................................................................................... 21
Driver downloads ............................................................................................... 21
Installing software on Microsoft® Windows ........................................................................ 22
Installing software on Macintosh OS X V10.2.8, V10.3.9, and V10.4.3 ............................. 23
Uninstaller ........................................................................................................................... 23
Printer information pages .................................................................................................................... 25
Demo page ......................................................................................................................... 25
Configuration page .............................................................................................................. 25
Supplies Status page .......................................................................................................... 25
Network Configuration page ............................................................................................... 25
3 Manage the printer
HP ToolboxFX ..................................................................................................................................... 28
To view HP ToolboxFX ....................................................................................................... 28
Status ..................................................................................................................................29
Alerts ...................................................................................................................................30
Set up status alerts ............................................................................................ 30
Set up e-mail alerts ............................................................................................ 30
Help ..................................................................................................................................... 30
Device settings .................................................................................................................... 31
Device information ............................................................................................. 31
Paper handling ................................................................................................... 32
Print quality ......................................................................................................... 32
Paper types ........................................................................................................ 32
System setup ...................................................................................................... 33
Service ............................................................................................................... 33
Print settings ....................................................................................................................... 33
Printing ............................................................................................................... 33
PCL 5e ............................................................................................................... 33
PCL 6 ................................................................................................................. 33
PostScript® ........................................................................................................ 34
Network settings ................................................................................................................. 34
Embedded Web server ........................................................................................................................ 35
Open the embedded Web server ........................................................................................ 35
Status tab ............................................................................................................................36
Settings tab ......................................................................................................................... 36
Networking tab .................................................................................................................... 36
Links .................................................................................................................................... 37
4 Maintenance
Replace the print cartridge .................................................................................................................. 40
Redistribute toner ................................................................................................................................ 42
Clean the printer .................................................................................................................................. 43
Clean the print-cartridge area ............................................................................................. 43
Clean the printer media path .............................................................................................. 44
Clean the pickup roller (tray 1) ............................................................................................................ 46

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Replace the pickup roller (tray 1) ........................................................................................................ 51
Clean the pickup roller (tray 2) ............................................................................................................ 55
Replace the pickup roller (tray 2) ........................................................................................................ 62
5 Theory of operation
Introduction ..........................................................................................................................................70
Internal components ............................................................................................................................ 71
Timing ..................................................................................................................................................73
Engine control system ......................................................................................................................... 74
Laser/scanner system ......................................................................................................................... 76
Pickup/feed/delivery system ................................................................................................................ 77
Image-formation system ...................................................................................................................... 79
6 Removal and replacement
Introduction ..........................................................................................................................................84
Removal and replacement strategy .................................................................................... 84
Electrostatic discharge ........................................................................................................ 84
Required tools .....................................................................................................................84
Before performing service ................................................................................................................... 85
Pre-service procedures ....................................................................................................... 85
Parts removal order ............................................................................................................ 85
Covers ................................................................................................................................................. 86
Left-side cover .................................................................................................................... 86
Right-side cover .................................................................................................................. 86
Back cover .......................................................................................................................... 87
Duplexer tray (HP LaserJet P2015d, P2015dn, and P2015x printers only) ....................... 89
Top cover ............................................................................................................................ 90
Control panel ....................................................................................................................................... 95
Formatter ............................................................................................................................................. 97
Laser/scanner ......................................................................................................................................98
Memory-tag-reader assembly .............................................................................................................. 99
Duplex-drive PCA (HP LaserJet P2015d, P2015dn, and P2015x printers only) .............................. 101
Fuser .................................................................................................................................................. 103
Fan ....................................................................................................................................103
Duplex-drive gears (HP LaserJet P2015d, P2015dn, and P2015x printers only) ............ 104
Duplex solenoid (HP LaserJet P2015d, P2015dn, and P2015x printers only) ................. 106
Fuser .................................................................................................................................107
Interlock assembly .............................................................................................................................118
ECU ................................................................................................................................................... 119
Main motor ......................................................................................................................................... 126
Pickup and feed assemblies .............................................................................................................. 128
Transfer roller .................................................................................................................... 128
Registration assembly ...................................................................................................... 129
Main gear assembly/tray 2 pickup solenoid ...................................................................................... 130
Print-cartridge door ............................................................................................................................134
7 Problem solving
Basic problem solving ........................................................................................................................ 138
Status-light patterns ........................................................................................................................... 140

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Fatal error secondary messages ....................................................................................................... 147
Accessory error secondary messages .............................................................................................. 150
Media problemsolving ........................................................................................................................ 151
Printed page is different from what appeared on screen .................................................................. 153
Garbled, incorrect, or incomplete text ............................................................................... 153
Missing graphics or text, or blank pages .......................................................................... 153
Page format is different from another HP LaserJet printer ............................................... 154
Graphics quality ................................................................................................................ 154
Image problem solving ...................................................................................................................... 155
Light print or faded ............................................................................................................ 155
Toner specks .................................................................................................................... 155
Dropouts ........................................................................................................................... 155
Vertical lines ...................................................................................................................... 156
Gray background .............................................................................................................. 156
Toner smear ...................................................................................................................... 156
Loose toner ....................................................................................................................... 157
Vertical repetitive defects .................................................................................................. 157
Misformed characters ....................................................................................................... 157
Page skew ........................................................................................................................ 158
Curl or wave ......................................................................................................................158
Wrinkles or creases .......................................................................................................... 158
Toner scatter outline ......................................................................................................... 159
Clear jams .......................................................................................................................................... 160
Print-cartridge area ........................................................................................................... 160
Input trays ......................................................................................................................... 162
Output bin ......................................................................................................................... 165
Straight-through output path ............................................................................................. 166
Automatic two-sided printing path .................................................................................... 167
Diagnostic resources ......................................................................................................................... 172
Engine test ........................................................................................................................ 172
Continuous self-test .......................................................................................................... 172
Half self-test functional check ........................................................................................... 173
Drum rotation functional check ........................................................................................ 173
Heating element check ..................................................................................................... 173
High-voltage contacts check ............................................................................................. 174
Checking the print cartridge contacts ............................................................ 174
Checking the high-voltage connector assembly ............................................. 175
Network-setup problemsolving .......................................................................................................... 176
Reset the printer ................................................................................................................................ 177
NVRAM initialization ......................................................................................................... 177
Super NVRAM initialization ............................................................................................... 177
Network reset ....................................................................................................................178
Cold reset .......................................................................................................................... 178
Troubleshooting tools and reference diagrams ................................................................................. 179
Repetitive image defects .................................................................................................. 179
General timing chart ......................................................................................................... 180
Circuit diagram .................................................................................................................. 181
Solenoids .......................................................................................................................... 183
Switches and sensors ....................................................................................................... 184
Rollers and pads ............................................................................................................... 185

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8 Parts and diagrams
Order parts and supplies ................................................................................................................... 188
Parts .................................................................................................................................. 188
Related documentation and software ............................................................................... 188
Supplies ............................................................................................................................ 188
Assembly locations ............................................................................................................................190
Covers ............................................................................................................................................... 194
Internal assemblies ............................................................................................................................ 198
Alphabetical parts list ......................................................................................................................... 228
Numerical parts list ............................................................................................................................ 239
Appendix A Accessory/Consumable addendum
Consumables and accessories ......................................................................................................... 252
10/100 networking print servers ........................................................................................................ 252
HP print cartridges .............................................................................................................................253
HP policy on non-HP print cartridges ............................................................................... 253
Storing print cartridges ...................................................................................................... 253
Print cartridge life expectancy ........................................................................................... 253
Saving toner ......................................................................................................................253
DIMMs (memory or font) .................................................................................................................... 254
Install a DIMM ................................................................................................................... 254
Test the DIMM installation ................................................................................................ 256
Remove a DIMM ............................................................................................................... 256
Appendix B Service and support
Hardware service ............................................................................................................................... 260
Extended warranty ............................................................................................................................. 260
Guidelines for repacking the printer .................................................................................................. 261
How to contact HP .............................................................................................................................261
Appendix C Printer specifications
Environmental specifications ............................................................................................................. 264
Acoustic emissions ............................................................................................................................ 264
Electrical specifications ..................................................................................................................... 265
Physical specifications ....................................................................................................................... 267
Printer capacities and ratings ............................................................................................................ 268
Memory specifications ....................................................................................................................... 268
Port availability ................................................................................................................................... 268
Appendix D Regulatory information
FCC compliance ................................................................................................................................ 270
Declaration of Conformity statements ............................................................................................... 271
Regulatory statements ....................................................................................................................... 272
Laser safety statement ..................................................................................................... 272
Canadian DOC regulations ............................................................................................... 272
Korean EMI statement ...................................................................................................... 272
Laser statement for Finland .............................................................................................. 273

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Appendix E Warranty and licensing
Hewlett-Packard limited warranty statement ..................................................................................... 276
Hewlett-Packard software license agreement ................................................................................... 277
Limited warranty for print cartridge .................................................................................................... 278
Index ..................................................................................................................................................................279

viii

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Product information

This chapter provides information on the following topics:

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●

Product features

●

Identify product parts

●

Control panel

●

Supported paper and other media

●

Load media

Product features
The following are the standard configurations for the HP LaserJet P2015 Series printers.

HP LaserJet P2015 printer
●

27 ppm (Letter-size), 26 ppm (A4-size)

●

First page out in as few as 8.5 seconds

●

ProRes 1200 (provides fine-line detail at 1200 x 1200 dpi)

●

FastRes 1200 600x600x2

●

600 dpi (provides 600 x 600 dpi output with Resolution Enhancement Technology [REt] for
improved text)

●

50-sheet multipurpose tray (tray 1)

●

250-sheet enclosed input tray (tray 2)

●

Optional additional 250-sheet input tray (tray 3)

●

EconoMode

●

Print watermarks, booklets, multiple pages per sheet (N-up), and first page on different media
than the rest of the document

●

32 MB RAM

●

Memory can be upgraded to 288 MB

●

3,000-page or 7,000-page print cartridge

●

PCL 6, PCL 5e, and HP postscript level 3 emulation (printer automatically determines and
switches to the appropriate language)

●

Compatible with USB 2.0 specifications

●

Supported by Windows® 98 (printer driver only), Me (printer driver only), 2000, Server 2003
(printer driver only), XP 32-bit, XP 64-bit (printer driver only)

●

Supported by Macintosh OS X V10.2.8, V10.3.9, V10.4.3

●

On/off switch

●

HP ToolboxFX (provides printer status information, troubleshooting information, and printer
configuration information)

●

Embedded Web server (EWS) with internal pages that are localized in 16 languages

●

45 HP fonts

●

35 HP postscript emulation level 3 fonts

HP LaserJet P2015d printer
The HP LaserJet P2015d printer includes all of the features of the HP LaserJet P2015 plus automatic
two-sided (duplex) printing.

Chapter 1 Product information

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HP LaserJet P2015n printer
The HP LaserJet P2015n printer includes all of the features of the HP LaserJet P2015 plus an
HP internal network port.

HP LaserJet P2015dn printer
The HP LaserJet P2015dn printer includes all of the features of the HP LaserJet P2015d plus an
HP internal network port.

HP LaserJet P2015x printer
The HP LaserJet P2015x printer includes all of the features of the HP LaserJet P2015dn plus an
additional 250-sheet input tray (tray 3).

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Product features

Identify product parts
The following illustrations identify the components of the HP LaserJet P2015 Series printers. The
HP LaserJet P2015dn model is shown.

Figure 1-1 HP LaserJet P2015dn, front view
1

Output bin

Print-cartridge door

Tray 1 (50-sheet multipurpose tray)

Model number

Tray 2 (250-sheet enclosed input tray)

On/off switch

Print-cartridge-door button

Control panel

Figure 1-2 HP LaserJet P2015dn, back view

Straight-through output door

Power receptacle

Chapter 1 Product information

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Automatic two-sided-printing media-size selector (duplex models only)

HP internal network port (network-ready models only)

USB port

Rear automatic two-sided path door (duplex models only)

Jam-clearing levers

Serial number

Identify product parts

Control panel
The printer control panel is comprised of six lights and two buttons. The lights produce patterns that
identify the printer status.

Jam light: Indicates that there is a jam in the printer.

Toner light: When the print cartridge is low, the Toner light illuminates. When the print cartridge is out of the printer,
the Toner light blinks.

Paper out light: Indicates that the printer is out of paper.

Attention light: Indicates that the print-cartridge door is open or other errors exist.

Ready light: Indicates that the printer is ready to print.

Go button and light: Initiates action or indicates status.

Cancel button: To cancel the print job that is currently printing, press the Cancel button.

Chapter 1 Product information

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Supported paper and other media
The HP LaserJet P2015 Series printer can use a variety of paper and other print media in
accordance with the guidelines in this user guide. Media that does not meet these guidelines might
cause the following problems:
●

Poor print quality

●

Increased jams

●

Premature wear on the printer, requiring repair

For best results, use only HP brand paper and print media. Hewlett-Packard Company cannot
recommend the use of other brands. Because they are not HP products, HP cannot influence or
control their quality.
It is possible for media to meet all of the guidelines in this user guide and still not produce
satisfactory results. This might be the result of improper handling, unacceptable temperature and
humidity levels, or other variables over which Hewlett-Packard has no control.
Before you purchase a large quantity of media, test the media and make sure that it meets the
requirements specified in this user guide and in HP LaserJet printer family media guide. Download
the guidelines from http://www.hp.com/support/ljpaperguide/.
CAUTION Using media that does not meet Hewlett-Packard's specifications might cause
problems for the printer, requiring repair. This repair is not covered by the Hewlett-Packard
warranty or service agreements.

Optimize print quality for media types
The HP LaserJet P2015 Series printers provide a number of print modes that allow the unit to adapt
to various media. You can change the print modes on the Paper tab in the printer driver, in
HP ToolboxFX, or in the embedded Web server.
NOTE When using the CARDSTOCK, ENVELOPE, LABEL, and ROUGH modes, the printer
pauses between pages and the number of pages per minute decreases.

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Supported paper and other media

Table 1-1 Driver print modes
Mode

Media type

PLAIN

75 to 104 g/m2 (20 to 27 lb)

LIGHT

Less than 75 g/m2 (20 lb)

HEAVY

90 to 105 g/m2 (24 to 28 lb)

CARDSTOCK

Card stock or thick media

TRANSPARENCY

4-mil, 0.1 Monochrome Overhead Transparencies (OHTs)

ENVELOPE

Standard HP LaserJet envelopes

LABEL

Standard HP LaserJet labels

BOND

Bond paper

ROUGH

Rough paper

Guidelines for using media
You can print on a variety of media, such as paper (including up to 100% recycled-fiber-content
paper), envelopes, labels, transparencies, and custom-size media. The following are the supported
media sizes:
●

Minimum: 76 by 127 mm (3 x 5 inches)

●

Maximum: 216 by 356 mm (8.5 x 14 inches)

Properties such as weight, grain, and moisture content are important factors that affect printer
performance and quality. To achieve the best possible print quality, only use high-quality media that
is designed for laser printers.

HP media
HP recommends a variety of media. See the HP LaserJet Printer Family Print Media Guide
(http://www.hp.com/support/ljpaperguide/) for a full list.

Media to avoid
●

Do not use paper that is too rough.

●

Do not use paper with cutouts or perforations other than standard 3-hole punched paper.

●

Do not use multipart or multipage forms.

●

Do not use paper that contains a watermark if you are printing solid patterns.

Media that can damage the printer

●

Do not use media with staples attached.

●

Do not use transparencies designed for inkjet printers or other low-temperature printers. Use
only transparencies that are specified for use with HP LaserJet printers.

●

Do not use photo paper intended for inkjet printers.

Chapter 1 Product information

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Do not use paper that is embossed or coated and is not designed for the temperatures of the
printer's image fuser. Select media that can tolerate temperatures of 200°C (392°F) for
0.1 second. HP produces a selection of media that is designed for the HP LaserJet P2015
Series printers.

●

Do not use letterhead paper that uses low temperature dyes or thermography. Preprinted forms
or letterhead must use inks that can tolerate temperatures of 200°C (392°F) for 0.1 second.

●

Do not use any media that produces hazardous emissions, or that melts, offsets, or discolors
when exposed to temperatures of 200°C (392°F) for 0.1 second.

To order HP LaserJet printing supplies, go to http://www.hp.com/go/ljsupplies/ in the U.S. or to
http://www.hp.com/ghp/buyonline.html/ worldwide.

Paper
For best results, use conventional 75 g/m2 (20 lb) paper. Make sure that the paper is of good quality
and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges.

Labels
Print labels from tray 1 by using the straight-through output path.
CAUTION Do not feed a sheet of labels through the printer more than once. The adhesive
degrades during the heat of printing and might damage the printer.
Label construction
When selecting labels, consider the quality of the following components:
●

Adhesives: The adhesive material should be stable at 200°C (392°F), the printer's maximum
temperature.

●

Arrangement: Only use labels with no exposed backing between them. Labels can peel off
sheets that have spaces between the labels, causing serious jams.

●

Curl: Prior to printing, labels must lie flat with no more than 13 mm (0.5 inch) of curl in any
direction.

●

Condition: Do not use labels that have wrinkles, bubbles, or other indications of separation.

Transparencies
Transparencies must be able to withstand 200°C (392°F), the printer's maximum temperature.

Envelopes
Print envelopes from tray 1 by using the straight-through paper path.

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Supported paper and other media

Envelope construction
Envelope construction is critical. Envelope fold lines can vary considerably, not only between
manufacturers but also within a box from the same manufacturer. When selecting envelopes,
consider the following components:
●

Weight: The weight of the envelope paper should not exceed 90 g/m2 (24 lb), or jamming might
result.

●

Construction: Prior to printing, envelopes should lie flat with less than 6 mm (0.25 in.) curl and
should not contain air. Envelopes that trap air may cause problems. Do not use envelopes that
contain clasps, snaps, tie strings, transparent windows, holes, perforations, cut outs, synthetic
materials, stamping, or embossing. Do not use envelopes with adhesives that do not require
moistening, but rely instead on pressure to seal them.

●

Condition: Make sure that the envelopes are not wrinkled, nicked, or otherwise damaged.
Make sure that the envelopes do not have any exposed adhesive.

●

Sizes: From 90 x 160 mm (3.5 x 6.3 inches) to 178 x 254 mm (7 x 10 inches).

Envelopes with double-side seams
An envelope with double-side-seam construction has vertical seams at both ends of the envelope
rather than diagonal seams. This style might be more likely to wrinkle. Make sure that the seam
extends all the way to the corner of the envelope as shown in the following illustration.

Acceptable envelope construction

Unacceptable envelope construction

Envelopes with adhesive strips or flaps
Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use
adhesives compatible with the heat and pressure in the printer: 200°C (392°F). The extra flaps and
strips might cause wrinkling, creasing, or jams.
Envelope storage
Proper storage of envelopes contributes to good print quality. You should store envelopes flat. If air
is trapped in an envelope, creating an air bubble, the envelope might wrinkle during printing.

Chapter 1 Product information

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Card stock and heavy media
You can print many types of card stock from the paper input tray, including index cards and
postcards. Some card stock performs better than others because its construction is better suited for
feeding through a laser printer.
For optimum printer performance, do not use paper heavier than 157 g/m2 (42 lb). Paper that is too
heavy might cause misfeeds, stacking problems, paper jams, poor toner fusing, poor print quality, or
excessive mechanical wear.
NOTE You might be able to print on heavier paper if you do not fill the input tray to capacity
and if you use paper with a smoothness rating of 100-180 Sheffield.
Card stock construction
●

Smoothness: 135-157 g/m2 (36-42 lb) card stock should have a smoothness rating of
100-180 Sheffield. 60-135 g/m2 (16-36 lb) card stock should have a smoothness rating of
100-250 Sheffield.

●

Construction: Card stock should lie flat with less than 5 mm (0.2 inch) of curl.

●

Condition: Make sure that the card stock is not wrinkled, nicked, or otherwise damaged.

●

Sizes: Only use card stock within the following size ranges:
●

Minimum: 76 x 127 mm (3 x 5 inches)

●

Maximum: 216 x 356 mm (8.5 x 14.0 inches)

Card stock guidelines
Set margins at least 2 mm (0.08 inch) away from the edges.

Letterhead and preprinted forms
Many manufacturers now offer premium paper advertised as laser-compatible or laser-guaranteed.
Some of the rougher surface finishes, such as cockle, laid, or linen, might require the special fuser
modes that are available on some printer models in order to achieve adequate toner adhesion.
NOTE Some page-to-page variation is normal when printing with laser printers. This
variation cannot be observed when printing on plain paper. However, this variation is obvious
when printing on preprinted forms because the lines and boxes are already placed on the page.
To avoid problems when using preprinted forms, embossed paper, and letterhead, observe the
following guidelines:

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Avoid using low-temperature inks (the kind used with some types of thermography).

●

Use preprinted forms and letterhead paper that have been printed by offset lithography or
engraving.

●

Use forms that have been created with heat-resistant inks that will not melt, vaporize, or release
undesirable emissions when heated to 200°C (392°F) for 0.1 second. Typically, oxidation-set or
oil-based inks meet this requirement.

Supported paper and other media

●

When the form is preprinted, be careful not to change the moisture content of the paper, and do
not use materials that change the paper's electrical or handling properties. Seal the forms in
moisture-proof wrap to prevent moisture changes during storage.

●

Avoid processing preprinted forms that have a finish or coating.

●

Avoid using heavily embossed or raised-letterhead papers.

●

Avoid papers that have heavily textured surfaces.

●

Avoid using offset powders or other materials that prevent printed forms from sticking together.

Chapter 1 Product information

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Load media
The following sections describe how to load media into the different input trays.
CAUTION If you try to print on media that is wrinkled, folded, or damaged in any way, a jam
might occur.

Tray 1
Tray 1 is accessed from the front of the printer. The printer prints from tray 1 before attempting to
print from other trays.

Tray 1 holds up to fifty sheets of 75 g/m2 (20 lb) media or ten envelopes, ten transparencies, or ten
cards. You can use tray 1 to print the first page on media different from the remainder of the
document.
Media guides ensure that the media is correctly fed into the printer and that the print is not skewed
(crooked on the media). When loading media, adjust the media guides to match the width of the
media that you are using.

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Load media

Tray 2 and optional tray 3
Tray 2 and optional tray 3 hold up to 250 pages of 75 g/m2 (20 lb) paper, or fewer pages of heavier
media (25 mm (0.9 inch) or less stack height). Load media with the top forward and the side to be
printed on facing down.
Media guides ensure that the media feeds correctly into the printer and that the print is not skewed.
Tray 2 has side and rear media guides. When loading media, adjust the media guides to match the
length and width of the media that you are using.

NOTE When you add new media, make sure that you remove all of the media from the input
tray and straighten the stack of new media. This reduces jams by preventing multiple sheets
of media from feeding through the printer at one time.

Straight-through output path
Use the straight-through output path when printing envelopes, transparencies, heavy media, or any
media that tends to curl when printed. If you open the straight-through output door before printing
media from tray 1, tray 2, or optional tray 3, the media exits the printer through the straight-through
output path.

NOTE Printed media does not stack when you use the straight-through output path. The
media drops to the surface below unless you remove each sheet as it exits the printer.

Chapter 1 Product information

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Manual feed
You can use manual feed when printing mixed media. For example, you can use manual feed to print
an envelope, then a letter, then an envelope, and so on. Load envelopes in tray 1 and load
letterhead into tray 2.
To print using manual feed, open the printer Properties or Printer Setup, and then select Manual
Feed (tray 1) from the Source Tray drop-down list. After you have enabled manual feed, press the
Go button to print.

Media type and tray loading
The HP LaserJet P2015 Series has the following tray priority:
1.

Tray 1 (if open)

Tray 3 (if attached)

Tray 2

Minimum media dimensions are 76 x 127 mm (3 x 5 inches).
Maximum media dimensions are 216 x 356 mm (8.5 x 11 inches).
Table 1-2 Tray 1 media information

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Media type

Media
specifications

Media quantity

Driver settings

Paper orientation

Output

Normal

75 to 104 g/m2
(20 to 27 lb)

Up to 50 sheets

Plain or
unspecified

N/A

Output bin

Envelopes

Less than 90 g/m2
(24 lb)

Up to 10
envelopes

Envelope

Short edge
Straight-through
leading, flap on
output door
right side facing up

Labels

Standard

Up to 10 sheets

Labels

Side to be printed
facing up

Straight-through
output door

Shipping labels

Heavy

Up to 10 sheets

Cardstock

Side to be printed
facing up

Straight-through
output door

Transparencies

4-mil, 0.1
Monochrome
Overhead

Up to 10 sheets

Transparencies

Side to be printed
facing up

Straight-through
output door

Heavy

90 to 105 g/m2
(24 to 28 lb)

Up to 10 sheets

Light glossy,
glossy, or heavy
glossy

Side to be printed
facing up

Straight-through
output door

Glossy

75 to 105 g/m2
(20 to 28 lb)

Up to 10 sheets

Light glossy,
glossy, or heavy
glossy

Side to be printed
facing up

Straight-through
output door

Letterhead

75 to 104 g/m2
(20 to 27 lb)

Up to 10 sheets

Letterhead

Side to be printed
facing up, top of
page in first

Output bin

Cardstock

Up to 10

Cardstock

Side to be printed
facing up

Straight-through
output door

Load media

Table 1-3 Tray 2 and optional tray 3 media information

Media type

Media
specifications

Media quantity

Driver settings

Paper orientation

Output

Normal

75 to 104 g/m2
(20 to 27 lb)

Up to 250 sheets

Plain or
unspecified

N/A

Output bin

Heavy

90 to 105 g/m2
(24 to 28 lb)

Up to 250 sheets

Cardstock

N/A

Straight-through
output door

Transparencies

4-mil, 0.1
Monochrome
Overhead

Up to 10 sheets

Transparencies

Side to be printed
face down

Straight-through
output door

Letterhead

75 to 104 g/m2
(20 to 27 lb)

Up to 250 sheets

Letterhead

Side to be printed
face down

Normal: output bin

Chapter 1 Product information

Heavy: straightthrough output
door

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Installation

●

Site preparation

●

Package contents

●

Install tray 3

●

Install printer software

●

Printer information pages

Site preparation
Place the printer on a sturdy, level surface that meets the following environmental requirements:

●

Temperature: 15°C to 32.5°C (59°F to 90.5°F)

●

Humidity: 10% to 80% relative humidity (no condensation)

●

Exposure: Place away from direct sunlight, open flames, ammonia fumes, and air vents.

●

Clearance: Allow sufficient space around the printer for access.

●

Ventilation: Ensure that the printer is located in a well-ventilated area.

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Package contents
Figure 2-1 Package contents on page 19 shows the package contents for the HP LaserJet P2015
Series printer.

Figure 2-1 Package contents

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HP LaserJet P2015 Series printer

Software and user documentation CD-ROM

Power cable

Package contents

Install tray 3
If you have tray 3, install tray 3 as shown.

Figure 2-2 Installing tray 3
After installing tray 3, configure the printer driver to allow printing from tray 3.
1.

On the Windows task bar, click Start, click Settings, and then click Printers.

Right-click the HP LaserJet P2015 icon.

Click Properties.

Click the Device Settings tab.

Windows 2000/XP: Under Installable Options, change Tray 3 to Installed.
Windows 98/Me: Click Configure, and then select Tray 3 under Optional Paper Sources.

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Install printer software
Supported operating systems
The printer software runs on the following operating systems:
●

Windows 98 (printer driver only)

●

Windows Me (printer driver only)

●

Windows 2000

●

Windows Server 2003 (printer driver only)

●

Windows XP (32-bit)

●

Windows XP (64-bit) (printer driver only)

●

Macintosh OS X V10.2.8, V10.3.9, and V10.4.3

Drivers
Windows printer drivers
The software CD-ROM that came with the printer includes three Windows printer drivers: PCL 5e,
PCL 6, and HP postscript level 3 emulation. Choose a printer driver based on the way you use the
printer.
●

Use the PCL 5e printer driver if you need print results to look consistent with those from older
HP LaserJet printers. Certain features are not available in this printer driver.

●

Use the PCL 6 printer driver to take full advantage of all printer features. Unless complete
backward compatibility with previous PCL drivers or older printers is necessary, the PCL 6
driver is recommended.

●

Use the HP postscript level 3 emulation printer driver for HP postscript level 3 emulation.
Certain printer features are not available in this printer driver.

Macintosh printer driver
The software CD-ROM that came with the printer includes an HP LaserJet P2015 Series driver for
Macintosh OS X V10.2.8, V10.3.9, and V10.4.3

Driver downloads
The latest printer drivers and printing software for your HP LaserJet printer are available on the Web
at http://www.hp.com/support/ljp2015.

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Install printer software

Installing software on Microsoft® Windows
Two methods are available for installing printer drivers and software components for the printer.
Full (Recommended). Installs everything that your device needs to work plus HP ToolboxFX:
●

HP LaserJet P2015 Series PCL 6 driver.

●

HP ToolboxFX. Allows you to change printer settings and contains documentation and self-help
tools.

●

Screen Fonts. Printer-matching TrueType fonts help ensure WYSIWYG printing.

●

HP LaserJet P2015 Series printer documentation. A list of documentation, which includes
information about product operation, troubleshooting, warranty and specifications, supplies, and
support.

●

HP Software Update. Use this software to check for software updates for your HP products.

Minimum. Installs only the software required to print. The following is a list of available components:
●

HP LaserJet P2015 Series PCL 6 driver

●

Screen Fonts. Printer-matching TrueType fonts help ensure WYSIWYG printing.

●

HP Software Update. Use this software to check for software updates for your HP products.
NOTE To install additional printer drivers (PCL 5e or HP postscript level 3 emulation), utilize
the Windows Add Printer utility.
NOTE Administrator privileges are required to install the printing system onto a Windows
2000 or Windows XP operating system.

USB Connection
1.

Insert the software installation CD into the computer CD-ROM drive.

If the installation program does not start automatically, browse the CD contents and run the
SETUP.EXE file.

Follow the onscreen instructions.

Network Connection
If a computer on the network already has the HP LaserJet P2015 software installed, no additional
software installation is necessary when adding a new HP LaserJet P2015 printer to the network.
Otherwise, install the printer software on one of the networked computers as directed below.

Insert the software installation CD into the computer CD-ROM drive.

If the installation program does not start automatically, browse the CD contents and run the
SETUP.EXE file.

Follow the onscreen instructions.

At the printer control panel, print a Network Configuration page to verify the installation was
successful.

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Installing software on Macintosh OS X V10.2.8, V10.3.9, and V10.4.3
USB connection
1.

Insert the CD-ROM.

Run the installation utility.

After the software installation is complete, attach the USB cable to the printer and the computer
and then restart the computer.

After the computer has restarted, open the Print Center or Printer Setup Utility to see if the
printer name appears in the Printer List.

If the printer name appears in the Printer List, the setup is complete. If the printer name does
not appear in the Printer List, go to the next step.

Click the Add button, and then select USB from the drop-down list.

Select HP LaserJet P2015 Series and then click Add. The printer name appears in the Printer
List. Setup is complete.

Network connection
1.

Connect the local area network (LAN) cable to the printer.

Print the Network configuration report from the printer control panel. Find the "mDNS printer
name" located under the TCP/IP heading. The mDNS name will be needed in step 7.

Insert the CD-ROM.

Run the installation utility.

After the installation utility has completed, open the Print Center or Printer Setup Utility.

Click Add, and then select Bonjour/Rendezvous from the drop-down list.

Select the HP LaserJet P2015 Series printer name that matches the mDNS printer name
found on the Network configuration report printed in step 2.

Click Add. The printer name appears in the Printer List. Setup is complete.

At the printer control panel, print a Network Configuration page to verify the installation was
successful.

Uninstaller
Use the Uninstall icon in the HP LaserJet P2015 Series printer program group to select and remove
the HP printing system components from a Windows machine.

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From the Start menu, in the HP LaserJet P2015 Series program group, click the Uninstall icon.

The printing system guides you through removing all of the printing system components.

If you have performed a Full install and you do not have any other HP devices installed, follow
steps 4 and 5. Following these steps might disable the functionality of other HP devices that are
installed because they share the software.

Install printer software

Open the Microsoft Windows Control Panel. Double-click Add/Remove Programs.

You will see entries for HP Extended Capabilities, HP Software Update, HP Imaging Device
Functions, and HP Solution Center and Imaging Support Tools. For each item, click Change/
Remove and follow the prompts.
NOTE For driver-only (Add Printer) installations, delete the printer icon from the Printers
folder (Windows 98 Second Edition, Windows Me, Windows 2003 Server , and Windows XP
64-bit).

Chapter 2 Installation

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Printer information pages
You can print the following information pages.

Demo page
The Demo page contains examples of text and graphics. To print the Demo page, press the Go
button when the printer Ready light is on and no other jobs are printing.

Configuration page
The Configuration page lists current settings and properties of the printer. It also contains a status
log report. You can print a Configuration page from the following locations:
●

Printer control panel. Press the Go button until the Ready and Error lights start blinking, and
then release the Go button.

●

Embedded Web server

●

HP ToolboxFX
NOTE You can also get the information contained in the Event log and the Configuration
page through the HP ToolboxFX without printing the pages.

Supplies Status page
The Supplies Status page automatically prints when you print a Configuration page from the control
panel. The Supplies Status page provides the following information:
●

The estimated percentage of toner remaining in the print cartridge

●

The number of pages and print jobs that have been processed

●

Ordering and recycling information

Network Configuration page
NOTE The Network Configuration page is only available on printers with an HP internal
network port.
The Network Configuration page automatically prints when you print a Configuration page from the
control panel. The Network Configuration page provides the following information about the printer
network configuration:

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●

IP address

●

firmware version

●

network statistics

●

protocol information

Printer information pages

Chapter 2 Installation

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Manage the printer

This chapter provides information on the following topics:

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●

HP ToolboxFX

●

Embedded Web server

HP ToolboxFX
HP ToolboxFX is software that you can use to complete the following tasks:
●

Check the printer status.

●

Configure the printer settings.

●

View troubleshooting information.

●

View online documentation.

You can view HP ToolboxFX when the printer is directly connected to your computer or when it is
connected to the network. You must perform a typical software installation to install HP ToolboxFX.
NOTE HP ToolboxFX is not supported for Windows 98 SE, Windows Me, Windows
Server 2003, or Macintosh operating systems.
NOTE You do not need Internet access to open and use HP ToolboxFX.

To view HP ToolboxFX
Open HP ToolboxFX in one of these ways:

●

In the Windows system tray or on your desktop, double-click the HP ToolboxFX icon.

●

On the Windows Start menu, click Programs (or All Programs in Windows XP), click HP, click
HP LaserJet 2015 Series, and then click HP ToolboxFX.

Chapter 3 Manage the printer

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Status
The HP ToolboxFX Status folder contains links to the following main pages:

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●

Device Status. View printer status information. This page indicates printer conditions such as a
jam or an empty tray. After you correct a problem with the printer, click Refresh to update the
printer status.

●

Supplies Status. View detailed supplies status such as the estimated percentage of toner
remaining in the print cartridge and the number of pages that have been printed with the current
print cartridge. This page also has links to order supplies and to find recycling information.

●

Device Configuration. View a detailed description of the current printer configuration, including
the amount of memory installed and whether optional trays are installed.

●

Network Configuration. View a detailed description of the current network configuration,
including the IP address and network status.

●

Print Info Pages. Print the Configuration page and various other information pages that are
available for the printer, such as the Supplies Status page and the Demo page.

●

Event Log. View a four-column table where printer events and error codes are logged for your
reference. The number in the Page Count column specifies the total number of pages that the
printer had printed when the error occurred. The Event log also contains a brief description of
the error.

HP ToolboxFX

Alerts
The HP ToolboxFX Alerts folder contains links to the following main pages:
●

Set up Status Alerts. Set up HP ToolboxFX to send you pop-up alerts for certain events, such
as low toner levels.

●

Set up E-mail Alerts. Set up HP ToolboxFX to send you e-mail alert messages for certain
events, such as low toner levels.

Set up status alerts
HP ToolboxFX can open pop-up alerts on your computer when certain events occur. Events that
trigger alerts include jams, low levels of toner in HP print cartridges, non-HP print cartridge in use,
empty input trays, and error messages.
Alerts only appear when the printer is printing from the computer on which you set up the alerts.
NOTE You must click Apply to save your changes.

Set up e-mail alerts
Use HP ToolboxFX to configure up to two e-mail addresses to receive alerts when certain events
occur. You can specify different events for each e-mail address. Enter the information for the e-mail
server that will send out the e-mail alert messages for the printer.
NOTE You must click Apply to save your changes.

Help
The HP ToolboxFX Help folder contains links to the following main pages:

●

Troubleshooting. Print troubleshooting pages and clean the printer.

●

How Do I? View the How Do I? Help for help with specific tasks.

●

Animated demonstrations

●

User Guide. View information about the printer usage, warranty, specifications, and support.
The user guide is available in both HTML and PDF formats.

●

Readme. View important information about the printer that is not available in the user guide.

Chapter 3 Manage the printer

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Device settings
The HP ToolboxFX Device Settings folder contains links to the following main pages:
●

Device Information. View information about the printer, such as the printer description and a
contact person.

●

Paper Handling. Change the printer paper-handling settings, such as default paper size and
default paper type.

●

Print Quality. Change the printer print-quality settings.

●

Paper Types. Change the printer mode settings for a each media type, such as letterhead,
prepunched, or glossy paper.

●

System Setup. Change the printer system settings, such as printer language and jam recovery.

●

Service. Gain access to various procedures required to maintain the printer.

Device information
The information that you type in these fields appears on the Configuration page.
NOTE You must click Apply to save your changes.

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HP ToolboxFX

Paper handling
Use the HP ToolboxFX paper-handling options to configure your default settings.
Three options are available for handling print jobs when the product is out of media:
●

Select Wait For Paper To Be Loaded.

●

Select Cancel from the Paper out action drop-down list to cancel the print job.

●

Select Override from the Paper out time drop-down list to send the print job to another paper
tray.

The Paper out time field specifies how long the printer waits before acting on your selections. You
can specify from 0 to 3600 seconds.
NOTE You must click Apply to save your changes.

Print quality
Use the HP ToolboxFX print-quality options to improve the appearance of your print jobs.
●

Resolution. Select 600 resolution for quality print jobs and Fast Res 1200 for higher-quality
print jobs. Select ProRes 1200 for the highest-quality print job (printing time increases).

●

REt. Activate REt to improve print quality.

●

Print density. For increased print density, select a higher number. For decreased print density,
select a lower number.

●

EconoMode. EconoMode is a feature that allows the printer to use less toner per page.
Selecting this option may extend the life of the print cartridge and reduce cost per page.
However, it will also reduce print quality. The printed image is lighter, but it is adequate for
printing drafts or proofs. HP does not recommend full-time use of EconoMode. If EconoMode is
used full-time, it is possible that the toner supply will outlast the mechanical parts in the toner
cartridge. If print quality begins to degrade under these circumstances, you will need to install a
new toner cartridge, even if there is toner supply remaining in the cartridge.
NOTE You must click Apply to save your changes.

Paper types
Use these HP ToolboxFX Paper Types options to configure print modes that correspond to the
various media types. When you select Restore Modes, all of the modes are reset to the factory
settings.
NOTE You must click Apply to save your changes.

Chapter 3 Manage the printer

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System setup
Use the HP ToolboxFX system settings options to configure miscellaneous print settings.
NOTE You must click Apply to save your changes.

Service
During the printing process, paper, toner, and dust particles can accumulate inside the printer. Over
time, this buildup can cause print-quality problems such as toner specks or smearing. HP ToolboxFX
provides an easy method for cleaning the paper path.

Print settings
The HP ToolboxFX Print Settings tab contains links to the following main pages:
●

Printing. Change the default print settings, such as number of copies and paper orientation.

●

PCL 5e. View and change the PCL 5e settings.

●

PCL 6. View and change the PCL 6 settings.

●

Postscript. View and change the HP postscript level 3 emulation settings.

Printing
Use the HP ToolboxFX printing settings options to configure the settings for all print functions.
NOTE You must click Apply to save your changes.

PCL 5e
Use the PCL 5e options to configure the settings when you are using the PCL 5e print personality.
NOTE Initial font support for PCL 5e is limited to the following fonts: Courier, Letter Gothic,
Naskh, Koufi, and Lina Printer. Additional fonts can be used if you install a font DIMM.
NOTE You must click Apply to save your changes.

PCL 6
Use the PCL 6 printer driver to take full advantage of all printer features. Unless complete backward
compatibility with previous PCL drivers or older printers is necessary, the PCL 6 driver is
recommended.
NOTE You must click Apply to save your changes.

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HP ToolboxFX

PostScript®
Use the PostScript option when you are using the HP postscript level 3 emulation print personality.
When the Print PostScript Errors option is turned on, the HP postscript level 3 emulation error
page automatically prints when HP postscript level 3 emulation errors occur.
NOTE You must click Apply to save your changes.

Network settings
The network administrator can use the HP ToolboxFX Network Settings folder to control the
network-related settings for the printer when it is connected to a TCP/IP-based network.
The following options are available:

●

IP Configuration

●

Advanced

●

SNMP

●

Network Summary

Chapter 3 Manage the printer

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Embedded Web server
The embedded Web server allows you to view printer and network status and to manage printing
functions from your computer instead of from the printer control panel. Below are examples of what
you can do using the embedded Web server:
●

View printer status information

●

View and print internal pages

●

Determine the remaining life on all supplies and order new ones

●

Set the size and type of media loaded in each tray

●

View and change tray configurations

●

View and change the printer default configuration settings

●

View and change network configuration

The embedded Web server provides the same functions as the Advanced Printer Settings section of
the HP ToolboxFX. The main differences between using the embedded Web server and using the
HP ToolboxFX are the following:
●

You do not need to install any software on the computer. You only need to use one of these
supported Web browsers:
●

Internet Explorer 6.0 (and later)

●

Netscape Navigator 7.0 (and later)

●

Firefox 1.0 (and later)

●

Mozilla 1.6 (and later)

●

Opera 7.0 (and later)

●

Safari 1.2 (and later)

●

Konqueror 3.2 (and later)

●

The embedded Web server is available in sixteen languages.

●

The embedded Web server does not provide e-mail or status alerts.

The embedded Web server works when the printer is connected to an TCP/IP-based network. The
embedded Web server does not support IPX-based printer connections.
NOTE You do not have to have Internet access to open and use the embedded Web server.
However, if you click a link on any of the pages, you must have Internet access in order to go
to the site associated with the link.

Open the embedded Web server
To open the embedded Web server, type the IP address or hostname of the printer in the address
field of a supported Web browser. To find the IP address, print a Configuration page at the printer by
pressing and holding the Go button.

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Embedded Web server

Tip

After you open the URL, bookmark it so that you can return to it quickly in the future.

The embedded Web server has three tabs that contain settings and information about the printer: the
Status tab, the Settings tab, and the Networking tab.

Status tab
The Status pages group consists of the following pages.
●

Device Status. This page displays the status of the printer and HP supplies.

●

Device Configuration. This page shows the information found on the printer Configuration page.

●

Supplies Status. This page shows the status of HP supplies and provides supplies part
numbers. To order new supplies, click Order Supplies in the upper-right part of the window.

●

Event log. This page shows a list of all printer events and errors.

●

Print Info Pages. This page has links that allow you to print the various information pages that
reside within the memory of the printer.

●

Network Summary. This page shows the information found on the printer Network Summary
page.

Settings tab
This tab allows you to configure the printer from your computer. If this printer is networked, always
consult with the printer administrator before changing settings on this tab.
The Settings tab contains the following pages:
●

Device Information. View and change basic information about the printer.

●

Paper Handling. View and change the settings for the printer's input tray.

●

Printing. View and change the default printer job settings.

●

PCL 5e. View and change the PCL font information.
NOTE Initial font support for PCL 5e is limited to the following fonts: Courier, Letter
Gothic, Naskh, Koufi, and Lina Printer. Additional fonts can be used if you install a font
DIMM.

●

Postscript. View and change the settings for HP postscript level 3 emulation errors.

●

Print Quality. View and change the print-quality settings.

●

Paper Types. View and change the print modes for various media types.

●

System Setup. View and change system information.

●

Service. Initiate the cleaning mode.

Networking tab
This tab allows the network administrator to control network-related settings for the printer when it is
connected to an IP-based network.
36

Chapter 3 Manage the printer

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Links
Links are located in the upper-right part of the Status pages. You must have Internet access in order
to use any of these links. If you use a dial-up connection and did not connect when you first opened
the embedded Web server, you must connect before you can visit these Web sites. Connecting
might require that you close the embedded Web server and reopen it.

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●

Order Supplies. Click this link to connect to the Sure Supply Web site and order genuine
HP supplies from HP or a reseller of your choice.

●

Product Support. Connects to the support site for the HP LaserJet P2015 Series printer. You
can search for help regarding general topics.

Embedded Web server

Chapter 3 Manage the printer

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Maintenance

●

Replace the print cartridge

●

Redistribute toner

●

Clean the printer

●

Clean the pickup roller (tray 1)

●

Replace the pickup roller (tray 1)

●

Clean the pickup roller (tray 2)

●

Replace the pickup roller (tray 2)

Replace the print cartridge
1.

Press the print-cartridge-door button, and then remove the print cartridge from the printer. For
recycling information, see the inside of the print-cartridge box.

CAUTION To prevent damage, do not expose the print cartridge to light. Cover it with a
piece of paper.
CAUTION After removing the print cartridge, only handle it on the ends.

Remove the new print cartridge from the packaging.

Bend the tab on the left side of the cartridge to break it loose.

Pull the tab until all the tape is removed from the cartridge. Put the tab in the print-cartridge box
to return for recycling.

Chapter 4 Maintenance

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Gently rock the toner cartridge from front to back to distribute the toner evenly inside the
cartridge.

Insert the print cartridge in the printer and close the print-cartridge door.

CAUTION If toner gets on your clothing, wipe it off with a dry cloth and wash the
clothing in cold water. Hot water sets toner into the fabric.

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Replace the print cartridge

Redistribute toner
When toner is low, faded or light areas appear on the printed page. You might be able to temporarily
improve print quality by redistributing the toner.
1.

Open the print-cartridge-door button, and then remove the print cartridge from the printer.

CAUTION To prevent damage, do not expose the print cartridge to light. Cover it with a
sheet of paper.
CAUTION After removing the print cartridge, only handle it on the ends.
2.

To redistribute the toner, gently rock the print cartridge from front to back.

CAUTION If toner gets on your clothing, wipe it off with a dry cloth and wash the
clothing in cold water. Hot water sets toner into the fabric.
3.

Reinsert the print cartridge into the printer, and close the print cartridge door.

If the print is still light, install a new print cartridge.

Chapter 4 Maintenance

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Clean the printer
Clean the outside of the printer with a clean, damp cloth when necessary.
CAUTION Do not use ammonia-based cleaners on or around the printer.
During the printing process, paper, toner, and dust particles can accumulate inside the printer. Over
time, this buildup can cause print quality problems, such as toner specks or smearing, and paper
jams. To correct and prevent these types of problems, you can clean the print cartridge area and the
printer media path.

Clean the print-cartridge area
You do not need to clean the print-cartridge area often. However, cleaning this area can improve the
quality of your printed sheets.
WARNING! Before cleaning the printer, turn the printer off by unplugging the power cord,
and wait for the printer to cool.
1.

Press the print-cartridge-door button, and then remove the print cartridge from the printer.

CAUTION Do not touch the black sponge-transfer roller inside the printer. Doing so can
damage the printer.
CAUTION To prevent damage, do not expose the print cartridge to light. Cover it with a
piece of paper.
CAUTION After removing the print cartridge, only handle it on the ends.

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Clean the printer

With a dry, lint-free cloth, wipe any residue from the media-path area and the print-cartridge
cavity.

Replace the print cartridge, and close the print-cartridge door.

Plug the power cord into the printer.

Clean the printer media path
If you are seeing toner specks or dots on the printouts, clean the printer media path. This process
uses a transparency to remove dust and toner from the media path. Do not use bond or rough paper.

Chapter 4 Maintenance

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NOTE For best results use a sheet of transparency. If you do not have any transparencies,
you can use copier-grade media (70 to 90 g/m2 (18 to 24 lb.)) with a smooth surface.
1.

Make sure that the printer is idle and the Ready light is on.

Load the transparency in tray 1.

Print a cleaning page using one of the following methods:
●

Open HP ToolboxFX. Click the Troubleshooting tab, and then click Print Quality Tools.
Select the cleaning page.

●

On the printer control panel, press and hold the Go button until the Attention, Ready, and
Go lights come on. When all three lights come on, release the Go button.

●

Press Go again. The printer picks up the transparency and begins the cleaning process.
NOTE The cleaning process takes approximately 2 minutes. The cleaning page will stop
periodically during the cleaning process. Do not turn the printer off until the cleaning process
has finished. You might need to repeat the cleaning process several times to thoroughly clean
the printer.

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Clean the printer

Clean the pickup roller (tray 1)
1.

Unplug the power cord from the printer, and allow the printer to cool.

Press the print-cartridge-door button to open the print-cartridge door.

Remove the print cartridge.
CAUTION After removing the print cartridge, only handle it on the ends.

Chapter 4 Maintenance

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Grasping the pickup-roller cover with thumb and forefinger, squeeze the left side of the pickuproller cover to release the left retaining tab, and then slide the cover to the left and up.
CAUTION Failure to slide the cover to the left when removing it can cause the right
retaining tab to break.

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Press the two black retaining tabs outward until the pickup roller is released from its seat.

Clean the pickup roller (tray 1)

Remove the pickup roller from the printer.
CAUTION Do not touch the pickup-roller pad.

Dab a lint-free cloth in water, and scrub the roller.

Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.

Allow the pickup roller to dry completely.

Chapter 4 Maintenance

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10. Line up the black retaining tabs in the printer with the grooves in the pickup roller, and then
press the pickup roller into the pickup-roller seat until the retaining tabs click.

11. Grasping the pickup-roller cover with thumb and forefinger, insert the pickup-roller cover's right
retaining tab into the retaining slot.

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Clean the pickup roller (tray 1)

12. Squeeze the left side of the pickup-roller cover and insert the left retaining tab in the retaining
slot.

13. Close the print-cartridge door.
14. Plug the printer in.

Chapter 4 Maintenance

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Replace the pickup roller (tray 1)
1.

Unplug the power cord from the printer, and allow the printer to cool.

Press the print-cartridge-door button to open the print-cartridge door.

Remove the print cartridge.
CAUTION After removing the print cartridge, only handle it on the ends.

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Replace the pickup roller (tray 1)

Press the two black retaining tabs outward until the pickup roller is released from its seat.

Chapter 4 Maintenance

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Remove the old pickup roller from the printer.

Line up the black retaining tabs in the printer with the grooves in the new pickup roller, and then
press the pickup roller into the pickup-roller seat until the retaining tabs click.
CAUTION Do not touch the pickup-roller pad.

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Replace the pickup roller (tray 1)

Grasping the pickup-roller cover with thumb and forefinger, insert the pickup-roller cover's right
retaining tab into the retaining slot.

Squeeze the left side of the pickup-roller cover and insert the left retaining tab in the retaining
slot.

10. Close the print-cartridge door.
11. Plug the printer in.

Chapter 4 Maintenance

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Clean the pickup roller (tray 2)
1.

Unplug the power cord from the printer, and allow the printer to cool.

Press the print-cartridge-door button, and then remove the print cartridge from the printer.
CAUTION After removing the print cartridge, only handle it on the ends.

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Remove tray 2.

Clean the pickup roller (tray 2)

Open the automatic two-sided path door on the front of the printer (HP LaserJet P2015d,
HP LaserJet P2015dn, and HP LaserJet P2015x printers only).

Place the printer on the work surface with the front of the printer facing up.

Chapter 4 Maintenance

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Pull the white tabs outward, and rotate the tabs up.

Slide the right tab to the right, and leave the tab in this position throughout the procedure.

Clean the pickup roller (tray 2)

Slide the pickup roller assembly to the right, and remove the left end cap.

Remove the pickup roller.
CAUTION Do not touch the pickup-roller pad.

Chapter 4 Maintenance

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10. Dab a lint-free cloth in water, and scrub the roller.

11. Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.

12. Allow the pickup roller to dry completely.

13. Insert the left side of the pickup roller into the left slot (1), and insert the right side (the side that
has the notches in the shaft) into the right slot (2).

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Clean the pickup roller (tray 2)

14. Place the end cap over the shaft on the left side, push the end cap to the right, and rotate the
tab downward into position.

15. Rotate the shaft until the notches engage and the shaft clicks into place.
16. Push the right tab to the left, and rotate the tab downward into position.
17. Place the printer on the work surface with the top of the printer facing up.
18. Close the automatic two-sided path door.

Chapter 4 Maintenance

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19. Reinstall the print cartridge, and close the print-cartridge door.

20. Plug the printer in.

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Clean the pickup roller (tray 2)

Replace the pickup roller (tray 2)
1.

Unplug the power cord from the printer, and allow the printer to cool.

Press the print-cartridge-door button, and then remove the print cartridge from the printer.
CAUTION After removing the print cartridge, only handle it on the ends.

Remove tray 2.

Chapter 4 Maintenance

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Open the automatic two-sided path door on the front of the printer (HP LaserJet P2015d,
HP LaserJet P2015dn, and HP LaserJet P2015x printers only).

Place the printer on the work surface with the front of the printer facing up.

Replace the pickup roller (tray 2)

Pull the white tabs outward, and rotate the tabs up.

Slide the right tab to the right, and leave the tab in this position throughout the procedure.

Chapter 4 Maintenance

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Slide the pickup roller assembly to the right, and remove the left end cap.

Remove the old pickup roller.
CAUTION Do not touch the pickup-roller pad.

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Replace the pickup roller (tray 2)

10. Insert the left side of the new pickup roller into the left slot (1), and insert the right side (the side
that has the notches in the shaft) into the right slot (2).

11. Place the end cap over the shaft on the left side, push the end cap to the right, and rotate the
tab downward into position.

12. Rotate the shaft until the notches engage and the shaft clicks into place.
13. Push the right tab to the left, and rotate the tab downward into position.
14. Place the printer on the work surface with the top of the printer facing up.

Chapter 4 Maintenance

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15. Close the automatic two-sided path door.

16. Reinstall the print cartridge, and close the print-cartridge door.

17. Plug the printer in to turn it back on.

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Replace the pickup roller (tray 2)

Chapter 4 Maintenance

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Theory of operation

●

Introduction

●

Internal components

●

Timing

●

Engine control system

●

Laser/scanner system

●

Pickup/feed/delivery system

●

Image-formation system

Introduction
This chapter presents an overview of the relationships between major components in the printer, and
includes a detailed discussion of the image-formation system. The following systems are discussed:
●

Engine control system

●

Laser/scanner system

●

Pickup/feed/delivery system

●

Image-formation system

Figure 5-1 Block diagram on page 70 illustrates the relationships among the four systems.

Figure 5-1 Block diagram

Chapter 5 Theory of operation

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Internal components
Figure 5-2 Cross-section of printer on page 71 highlights the major internal components.

Figure 5-2 Cross-section of printer

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Top output bin delivery roller

Fuser film

Laser/scanner

Primary charging roller

Developer roller

Print cartridge

Feed roller

Multipurpose pickup roller

Multipurpose separation pad

Separation pad

Internal components

Pickup roller

Registration roller

Duplexer pickup roller

Registration shutter

Transfer roller

Photosensitive drum

Duplexer feed roller

Pressure roller

Rear output bin delivery roller

Chapter 5 Theory of operation

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Timing
Sequence of operation
Operation sequences are controlled by the microprocessor on the DC controller. Table 5-1 Sequence
of operation on page 73 describes engine operations for each period of a print operation.
Table 5-1 Sequence of operation
Name

Timing

Purpose

WAIT

From power-on until the end of the main motor
initial drive

Detects presence of a print cartridge. Clears
potential from the drum surface and cleans the
transfer roller.

STBY (standby) From the end of the WAIT or LSTR period until
either a print command is sent from the formatter or
the power is turned off.

Prepares the printer to receive print commands

INTR (initial
rotation)

From the time of the print command until the pickup
solenoid is turned on.

Prepares the photosensitive drum for printing.

From the end of the INTR period until the primary
high-voltage is turned off.

Forms the image on the photosensitive drum and
transfers the toner image to the media.

LSTR (last
rotation)

From the end of the PRINT period (when highvoltage is turned off) until the main motor stops
rotating.

Delivers the last page of a print job.
After LSTR, the printer either returns to STBY or, if
another print command was sent from the
formatter, enters INTR.

Power-on sequence
Table 5-2 Power-on sequence
Step

Action

Power-on

CPU initialization

Video interface communication start

Check sensors for residual media

Main motor initial drive

Fuser heater initial drive. The fuser heater reaches a surface temperature of 100°C.

Laser/scanner motor initial drive

High-voltage control
Detect presence of a print cartridge
Clean the transfer roller after the primary charging ac bias is turned on

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Failure/abnormality check: detect laser/scanner failure, fuser failure, and open covers

Communication with the memory tag

Timing

Engine control system
The engine control system coordinates all printer functions, according to commands sent from the
formatter. It drives the laser/scanner system, the image-formation system, and the pickup/feed/
delivery system.
The engine control system contains the following components:
●

DC controller

●

High-voltage PCA

Figure 5-3 Engine control system

Chapter 5 Theory of operation

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Engine controller PCB
Main motor
Fixing unit

AC input

Fan

Fixing control
circuit

Solenoids

Low-voltage power
supply circuit

Sensors

Fan motor drive
circuit
IC201
Reset Circuit

CPU

Transfer
charging roller
Pressure roller

Cartridge

Duplex driver
PCB
(Duplex model
only)

Option
High-voltage
power supply
circuit

Memory tag circuit

Scanner motor
Memory tag
Video controller PCB

Laser driver

BD sensor

Figure 5-4 Engine control system circuit diagram

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Engine control system

Laser/scanner system
The laser/scanner system receives video signals from the dc controller and the formatter and
converts the signals into latent images on the photosensitive drum.

Figure 5-5 Laser/scanner system

Chapter 5 Theory of operation

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Pickup/feed/delivery system
The pickup/feed/delivery system consists of several types of feed rollers and sensors. The dc
controller uses two motors and two solenoids to drive the rollers. Three media-detection sensors
detect media as it passes through the printer. If media does not reach or pass each sensor within a
specified time period, the dc controller determines that a jam has occurred and alerts the formatter.
The following components are identified in Figure 5-6 Pickup/feed/delivery system on page 78:

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●

M1, main motor

●

SL1, tray 2 pickup solenoid

●

SL2, tray 1 pickup solenoid

●

SL3, duplex solenoid (HP LJ P2015d, P2015dn, and P2015x only)

●

PS911, width-detection sensor

●

PS912, top-of-page sensor

●

PS913, width-detection sensor

●

PS914, tray 2 media sensor

●

PS915, fuser delivery sensor

●

PS915, duplex sensor (HP LJ P2015d, P2015dn, and P2015x only)

Pickup/feed/delivery system

Figure 5-6 Pickup/feed/delivery system

Chapter 5 Theory of operation

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Image-formation system
Laser printing requires the interaction of several different technologies, including electronics, optics,
and electrophotographics, to provide a printed page. Each process functions independently and must
be coordinated with the other printer processes. Image formation consists of the following five
processes:
●

electrostatic latent-image formation

●

developing

●

transfer

●

fusing

●

drum cleaning

The five processes contain eight steps.

Figure 5-7 Image-formation system
Step 1: Primary charging
DC and AC biases are applied to the primary charging roller, which transfers a uniform negative
potential to the photosensitive drum.

Figure 5-8 Primary charging
Step 2: Laser beam exposure

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Image-formation system

The laser beam scans the photosensitive drum to neutralize negative charges on parts of the drum.
An electrostatic latent image is formed on the drum where negative charges were neutralized.
Step 3: Developing
The developing cylinder comes in contact with the photosensitive drum to deposit toner onto the
electrostatic latent image.
NOTE The charges on the exposed area of the drum are shown as positive in Figure 5-9
Developing on page 80. The charges are actually negative, but they are more positive than
the charges on the developing cylinder.

Figure 5-9 Developing
Toner acquires a negative charge through friction from the developing cylinder and the blade. When
the negatively charged toner comes in contact with the drum, the toner adheres to the electrostatic
latent image. The image on the drum becomes visible because of the toner.
Step 4: Transfer
The transfer charging roller, to which a dc positive bias is applied, imparts a positive charge on the
print media. When the print media comes in contact with the photosensitive drum, the toner is
transferred to the print media.

Chapter 5 Theory of operation

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Figure 5-10 Transfer
Step 5: Separation
The elasticity of the print media causes its separation from the photosensitive drum. A static charge
eliminator aids separation by weakening any electrostatic adhesion.

Figure 5-11 Separation
Step 6: Fusing
The dc negative bias applied to the fusing film strengthens the holding force of the toner on the print
media and prevents the toner from scattering.

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Image-formation system

Figure 5-12 Fusing
Step 7: Drum cleaning
The cleaning blade scrapes the residual toner off the photosensitive drum and deposits it into the
waste toner case.

Figure 5-13 Drum cleaning

Chapter 5 Theory of operation

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Removal and replacement

●

Introduction

●

Before performing service

●

Covers

●

Control panel

●

Formatter

●

Laser/scanner

●

Memory-tag-reader assembly

●

Duplex-drive PCA (HP LaserJet P2015d, P2015dn, and P2015x printers only)

●

Fuser

●

Interlock assembly

●

ECU

●

Main motor

●

Pickup and feed assemblies

●

Main gear assembly/tray 2 pickup solenoid

●

Print-cartridge door

Introduction
This chapter documents removal and replacement of field replaceable units (FRUs) only.

Removal and replacement strategy
Replace parts in the reverse order of their removal. Directions for difficult or critical replacement
procedures are included.
WARNING! The sheet-metal edges of the product can be sharp. Use caution when working
on the product.
NOTE Note the length, diameter, color, type, and location of each screw. Be sure to return
each screw to its original location during reassembly.
Incorrectly routed or loose wire harnesses can interfere with other internal components and
can become damaged or broken. Frayed or pinched harness wires can be difficult to locate.
When replacing wire harnesses, always use the provided wire loops, lance points, or wireharness guides.

Electrostatic discharge
CAUTION The product contains parts that are sensitive to electrostatic discharge (ESD).
Always service the product at an ESD-protected workstation, or use an ESD mat.
Watch for the ESD symbol to identify the parts that are sensitive to ESD. Protect these parts by using
an ESD wrist strap and by placing ESD-sensitive parts into protective ESD pouches.

Required tools
The following tools are needed to service this product:
●

#2 Phillips screwdriver with magnetic tip

●

Small flat-blade screwdriver

●

Small needle-nose pliers

●

ESD mat

●

Penlight
CAUTION A pozidrive screwdriver can damage the screw heads on the product. Use a #2
Phillips screwdriver.
If you use a multispeed screwdriver, use a torque limiter.

Chapter 6 Removal and replacement

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Before performing service
Follow the pre-service procedures before you perform service.

Pre-service procedures
1.

Remove all media from the product.

Place the product on an ESD mat. If an ESD mat or an ESD-protected workstation is not
available, discharge body static and ground the product chassis before servicing the product.

Remove the print cartridge.

Unplug the power cord and the interface cable.

Lift the printer off optional tray 3 (if tray 3 is installed).

Parts removal order
Use the following diagram to determine which parts must be removed before removing other parts.

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Before performing service

Covers
Left-side cover
1.

Open the print-cartridge door.

At the back of the printer, use a flat-blade screwdriver to release two tabs (1).

Figure 6-1 Removing the left-side cover (1 of 2)
3.

Lift the cover away from the printer.

Right-side cover

Open the print-cartridge door.

Remove tray 2.

Chapter 6 Removal and replacement

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At the front of the printer, pop the front edge of the right-side cover over the two retaining tabs.

Figure 6-2 Removing the right-side cover
4.

Lift the cover away from the printer.

Back cover

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Remove tray 2.

Remove the left-side cover and the right-side cover.

Covers

Remove four screws (1).

Figure 6-3 Removing the back cover (1 of 2)

Tip the printer so that it rests on its front.

Release the tab (2) at the back of the printer on the right side.

Open the duplex access door (3).

Chapter 6 Removal and replacement

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Slide the cover toward the right side of the printer to clear the tab (1) on the duplexer tray
(duplex models only).

Figure 6-4 Removing the back cover (2 of 2)
8.

Lift the cover straight up and away from the printer.

Duplexer tray (HP LaserJet P2015d, P2015dn, and P2015x printers
only)
1.

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Remove the left-side cover, the right-side cover, and the back cover.

Covers

Pull the duplexer tray release-tab (1) to release the duplexer tray magnets.

Figure 6-5 Removing the duplexer tray
3.

Pull out the duplexer tray.

Top cover
1.

Remove the left-side cover, the right-side cover, the back cover, and the duplexer tray.

Chapter 6 Removal and replacement

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Remove two screws (1) at the back of the printer.

Figure 6-6 Removing the top cover (1 of 4)

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Covers

Remove one screw (1) on the left side of the printer, and remove one screw (2) on the right side
of the printer.

Figure 6-7 Removing the top cover (2 of 4)

Chapter 6 Removal and replacement

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Release the control-panel cable (1) on the left side of the printer.

Figure 6-8 Removing the top cover (3 of 4)

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Covers

Lift the top cover off the printer.

Figure 6-9 Removing the top cover (4 of 4)

Chapter 6 Removal and replacement

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Control panel
1.

Remove all covers.

On the bottom of the top cover, remove two screws (1).

Figure 6-10 Removing the control panel (1 of 2)

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Control panel

Remove the control-panel wires from the wire guides.

Figure 6-11 Removing the control panel (2 of 2)

Chapter 6 Removal and replacement

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Formatter

Remove the left-side cover.

Disconnect one cable (1) at the top of the formatter.

Disconnect one flat, flexible cable (2) at the top of the formatter.
CAUTION Do not fold flat, flexible cables. Also, do not straighten pre-folds in flat,
flexible cables.

Disconnect one flat, flexible cable (3) at the bottom of the formatter.

Disconnect one cable (4) at the bottom of the formatter.

Remove four screws (5).

Figure 6-12 Removing the formatter
7.

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Remove the formatter.

Formatter

Laser/scanner
1.

Remove all covers.

Disconnect one flat, flexible cable (1) from the laser/scanner PCA.

Disconnect one cable (2) from the top of the laser/scanner.

Unthread all cables (3) from the laser/scanner cable guides.
NOTE Examine the cable routing as you unthread the cables.

Remove four screws (4).

Figure 6-13 Removing the laser/scanner
6.

Lift the laser/scanner out of the printer.
NOTE Examine the shutter switch as you lift the laser/scanner out of the printer.

Chapter 6 Removal and replacement

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Memory-tag-reader assembly
1.

Remove all covers.

Remove the fan from the printer chassis.

Remove one cable (1) from the top of the memory-tag-reader cover.

Disconnect one cable (2) from the formatter.

Figure 6-14 Removing the memory-tag-reader assembly (1 of 2)

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Memory-tag-reader assembly

Remove one screw (1).

Figure 6-15 Removing the memory-tag-reader assembly (2 of 2)
6.

100

Lift the back of the memory-tag-reader assembly slightly, and then slide the assembly toward
the back of the printer to release it from the laser/scanner plate.

Chapter 6 Removal and replacement

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Duplex-drive PCA (HP LaserJet P2015d, P2015dn, and
P2015x printers only)

Remove all covers.

Disconnect the duplex-drive cable (1) at the ECU, and then route the cable through the hole in
the chassis.

Figure 6-16 Removing the duplex-drive PCA (1 of 2)
3.

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Disconnect one cable (1) from the duplex-drive PCA.

Duplex-drive PCA (HP LaserJet P2015d, P2015dn, and P2015x printers only)

101

Remove one screw (2), and then lift the duplex-drive PCA off the printer.

Figure 6-17 Removing the duplex-drive PCA (2 of 2)

102

Chapter 6 Removal and replacement

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Fuser
Several parts must be removed before you can remove the fuser. The following parts are included in
this section about removing the fuser:
●

Fan

●

Duplex-drive gears/face-down gears

●

Duplex solenoid

●

Fuser

Fan
1.

Remove all covers.

Disconnect the fan cable (1) at the ECU.

Figure 6-18 Removing the fan (1 of 2)

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Unthread the fan wires from the retaining clips.

Remove two screws (1).

Fuser

103

Unhook the fan clip (2) and then lift the fan off the printer.

Figure 6-19 Removing the fan (2 of 2)

Duplex-drive gears (HP LaserJet P2015d, P2015dn, and P2015x
printers only)

104

Remove all covers.

Remove the fan.

Chapter 6 Removal and replacement

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Remove three screws (1).

Figure 6-20 Removing the duplex-drive gears (1 of 2)

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Fuser

105

Lift the assembly away from the printer.

Figure 6-21 Removing the duplex-drive gears (2 of 2)
NOTE The gears are not attached to the gear plate. Carefully remove the gear plate
and the gears together to prevent them from falling out of the assembly.

Duplex solenoid (HP LaserJet P2015d, P2015dn, and P2015x
printers only)

106

Remove all covers.

Remove the fan.

Remove the duplex-drive gears.

Disconnect one cable (1) at the duplex-drive PCA.

Chapter 6 Removal and replacement

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Remove one screw (2), and then lift the solenoid off the printer chassis.

Figure 6-22 Removing the duplex solenoid

Fuser

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Remove all covers.

Remove the fan.

Remove the duplex-drive gears or face-down gears.

Remove the formatter.

On the right side of the printer, press the tabs on two gears (1) to release the gears, and then
slide the gears off the shafts.

Fuser

107

Disconnect one cable (2) on the right side of the printer.

Figure 6-23 Removing the fuser (1 of 10)

108

Chapter 6 Removal and replacement

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Disconnect four cables (1) from the ECU, and then disconnect two more cables (2) that were
behind the first set.

Figure 6-24 Removing the fuser (2 of 10)
8.

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Pull the tab on the cable holder (1) at the left side of the printer and slide it toward the center to
release it from the frame, and then unroute the cables.

Fuser

109

Pull the tab on the cable holder (2) and slide it toward the center to release it from the frame,
and then unroute the cables.

Figure 6-25 Removing the fuser (3 of 10)

110

Chapter 6 Removal and replacement

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10. Remove one screw (1) from the fuser cover, and then slide the fuser cover to the right and
remove it.

Figure 6-26 Removing the fuser (4 of 10)

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Fuser

111

11. Disconnect three cables (1).

Figure 6-27 Removing the fuser (5 of 10)

112

Chapter 6 Removal and replacement

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12. Disconnect one cable (1), and then unroute the cable from the cable guide.

Figure 6-28 Removing the fuser (6 of 10)
NOTE Before you proceed to step 13, make sure that all cables disconnected in
previous steps are free from any cable guides and cable holders.

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Fuser

113

13. Remove three screws (1) on the right side of the printer.

Figure 6-29 Removing the fuser (7 of 10)

114

Chapter 6 Removal and replacement

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14. Remove three screws (1) from the left side of the printer.

Figure 6-30 Removing the fuser (8 of 10)

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Fuser

115

15. At the left side of the printer, pull the printer chassis from the top to spread the printer frame and
release the fuser from the frame.

Figure 6-31 Removing the fuser (9 of 10)

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Chapter 6 Removal and replacement

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16. Pull the fuser out of the printer at an angle so that the delivery roller shaft clears the hole (1) in
the chassis.

Figure 6-32 Removing the fuser (10 of 10)

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Fuser

117

Interlock assembly
1.

Remove all covers.

Open the print-cartridge door.

Remove two screws (1) that secure the interlock assembly to the left side of the printer chassis.

Remove two cables (2).

Figure 6-33 Removing the interlock assembly (1 of 2)
5.

118

Lift the interlock assembly away from the printer.

Chapter 6 Removal and replacement

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ECU

Remove all covers.

Remove the fan.

Remove the duplex-drive gears.

Remove the formatter.

Remove the fuser.

Remove the interlock assembly.

Remove cables from the cable clip under the feed plate (1), and then remove the feed plate by
lifting it and pulling it straight back.

Figure 6-34 Removing the ECU (1 of 7)

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ECU

119

Disconnect three cables (1).

Figure 6-35 Removing the ECU (2 of 7)

120

Chapter 6 Removal and replacement

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Remove one screw (4) from the right side of the printer.

Figure 6-36 Removing the ECU (3 of 7)

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ECU

121

10. Remove two screws (1) from the left side of the printer, and then push the interlock cables and
the formatter cable (2) through the hole in the chassis.

Figure 6-37 Removing the ECU (4 of 7)

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Chapter 6 Removal and replacement

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11. Spread the printer frame at the right side of the printer to release the internal tabs that secure
the ECU to the chassis.

Figure 6-38 Removing the ECU (5 of 7)

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ECU

123

12. Spread the printer frame at the left side of the printer to release the internal tabs, and then lower
the ECU slightly and pull it straight back to remove it.
NOTE Make sure that cables do not become caught on the contact springs as you
remove the ECU.

Figure 6-39 Removing the ECU (6 of 7)
Reinstallation tip When replacing the ECU, you might find it easier to find the correct
placement of the ECU pan in the printer if you tip the printer so that it rests on its front.

124

Chapter 6 Removal and replacement

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13. Remove four screws (1) and then lift the ECU off the ECU plate.

Figure 6-40 Removing the ECU (7 of 7)

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ECU

125

Main motor
1.

Remove all covers.

Remove the fan.

Remove the duplex-drive gears.

Remove the formatter.

Remove the fuser.

Remove the interlock assembly.

Remove the ECU.

Remove three screws (1).

Figure 6-41 Removing the main motor (1 of 2)

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Chapter 6 Removal and replacement

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Hold the motor while releasing the tabs (1) on the cable guide, and then lift the motor and the
cable guide out of the printer together.

Figure 6-42 Removing the main motor (2 of 2)

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Main motor

127

Pickup and feed assemblies
This section covers the major assemblies of the pickup and feed system: the transfer roller and the
registration assembly.

Transfer roller
NOTE It is important to make sure that the transfer roller needs to be replaced before
removing it. Excess handling can cause additional damage.
1.

Open the print-cartridge door and remove the print cartridge.

Use needle-nose pliers to release the transfer roller tabs at the end of the roller, near the right
side of the printer.
CAUTION Do not break the tabs, and do not touch the rollers.

Figure 6-43 Removing the transfer roller
3.

128

Lift up the end of the roller near the right side of the printer, and then slide it toward the right
side of the printer while pulling it out of the printer.

Chapter 6 Removal and replacement

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Registration assembly
1.

Remove five screws (1).

Figure 6-44 Removing the registration assembly
2.

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Lift the entire assembly out of the printer.

Pickup and feed assemblies

129

Main gear assembly/tray 2 pickup solenoid
1.

Remove all covers.

Remove the fan from the printer chassis.

Disconnect one cable (1) at the ECU.

Figure 6-45 Removing the main gear assembly (1 of 2)

130

Remove the duplex-drive PCA from the printer chassis.

Release the tab on the gear (1) and slide the gear off the shaft.

Remove the cables from the cable guide (2).

Chapter 6 Removal and replacement

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Remove four screws (3).

Figure 6-46 Removing the main gear assembly (2 of 2)
8.

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Pull the main gear assembly straight away from the printer.

Main gear assembly/tray 2 pickup solenoid

131

To remove the tray 2 pickup solenoid, disconnect one cable (1).

Figure 6-47 Removing the tray 2 pickup solenoid (1 of 2)

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10. Remove one screw (1), and then lift the solenoid off the printer.

Figure 6-48 Removing the tray 2 pickup solenoid (2 of 2)

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Main gear assembly/tray 2 pickup solenoid

133

Print-cartridge door
1.

Use a flat-blade screwdriver to gently pry the cartridge-door arm (1) off the print-cartridge door.
CAUTION Be careful not to break the tabs.

Figure 6-49 Removing the print-cartridge door (1 of 2)

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Remove two screws (2).

Figure 6-50 Removing the print-cartridge door (2 of 2)
3.

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Lift the cartridge-door assembly straight away from the printer.

Print-cartridge door

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Problem solving

●

Basic problem solving

●

Status-light patterns

●

Fatal error secondary messages

●

Accessory error secondary messages

●

Media problemsolving

●

Printed page is different from what appeared on screen

●

Image problem solving

●

Clear jams

●

Diagnostic resources

●

Network-setup problemsolving

●

Reset the printer

●

Troubleshooting tools and reference diagrams

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Basic problem solving
Table 7-1 Basic problem solving
When the product is connected to a correctly grounded power source, the LEDs on the control panel do not
illuminate and the main motor does not rotate.
The printer does not turn on.
Cause

Solution

No power to the printer.

Verify that the power switch is turned on.

Verify that the power cable is correctly plugged into the
outlet and the printer.

Verify that the power outlet has the correct voltage.

The power inlet/switch cable assembly is defective.

Replace the power inlet/switch cable assembly.

The ECU is defective.

Replace the ECU.

When turned on, the LEDs on the control panel light up, but the main motor does not rotate.
The printer turns on, but the motor does not rotate.
Cause

Solution

The print cartridge door is open.
Close the print cartridge door.
Media is jammed in the paper path.

Clear all media from the paper path and make sure that all
sensors are working correctly.

The motor cable is not connected correctly.

Reconnect the motor cable.

The motor is not mounted correctly in the printer chassis.

Verify that the motor is connected correctly and that it
rotates freely.

A gear is damaged or jammed.

Replace the gear assembly.

The ECU is defective.

Replace the ECU.

The main motor is defective.

Replace the motor.

The printer turns on and the motor rotates, but none of the control panel lights turn on, and pressing the control
panel buttons has no effect.
The printer is unresponsive.

138

Cause

Solution

The control panel cable is not connected correctly.

Reconnect the control panel cable.

The control panel is defective.

Replace the control panel.

The formatter is defective.

Replace the formatter.

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Table 7-1 Basic problem solving (continued)
The printer is on, but the control panel lights indicate that the printer is not in the "ready" state.
The printer is not "ready."
Cause

Solution

The printer has an internal error that was detected during
the power-on self-test sequence.

Consult the list of control panel light patterns to identify and
correct the error.

The printer turns on, the motor rotates, and the control panel indicates the "ready" state, but the printer does not
print.
The printer does not print.
Cause

Solution

A printer component is defective.

Perform an engine test to verify print-engine components.

The formatter is defective.

Press the engine test switch to print an engine test.

If the engine test page does not print, check all of the
connectors on the ECU and reconnect any cables that
are connected incorrectly.

If, after checking the connectors, the error persists,
replace the ECU.

Press the Go button to print a Demo page. If the Demo page
does not print, replace the formatter.

The printer prints the engine test and the Demo page, but does not print jobs sent from a computer.
The printer does not print from a computer.

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Cause

Solution

The cable is not connected correctly.

Reconnect the cable.

An incorrect printer driver is selected.

Select the correct printer driver.

The printer driver is not installed correctly.

Uninstall and then reinstall the printer software. Make sure
that you use the correct procedure and port setting.

Other devices are connected to the printer (for example,
through a switch or hub) that are interfering with the
computer-printer communications.

Disconnect the other devices, switches, or hubs.

There is a computer-port communications problem.

Reset the computer port settings (see the computer user
guide for more information).

The formatter is defective.

Replace the formatter.

Basic problem solving

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Status-light patterns

Table 7-2 Status-light legend
Symbol for "light off"
Symbol for "light on"
Symbol for "light blinking"

Table 7-3 Control-panel status light patterns
Error code
10007

Pattern

Description

Action

Initialization/Startup

During the Initialization,
Reconfiguration, and Job
Cancel processes, pressing
buttons has no effect.

While in the Startup state,
the Go, Ready, and Attention
lights cycle (at the rate of
500 ms) one after another.
Reconfiguration
Initialization
During the printer start up,
you can request special
initialization sequences that
reconfigure the printer. When
one of the sequences is
requested, such as cold
reset, the lights cycle as in
the Initialization/Startup state.
Job Cancel
After the cancellation
process has been
completed, the printer
returns to the Ready state.

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Table 7-3 Control-panel status light patterns (continued)
Error code
10001

Pattern

Description

Action

Ready

To print a Configuration
page, press and hold the Go
button for 5 seconds.

The printer is ready with no
job activity.

To print a Demo page, press
and release the Go button.

10023

Processing Data

To cancel the current job,
press the Cancel button.

The printer is processing or
receiving data.

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141

Table 7-3 Control-panel status light patterns (continued)
Error code
41000

Pattern

Description

Action

Manual Feed or
Continuable Error

To recover from the error
and print whatever data is
possible, press the Go button.

This state can be reached in
the following circumstances:

40021

●

Manual feed

●

General continuable
error

●

Memory configuration
error

●

Personality/Job-related
error

Attention

If the recovery is successful,
the printer goes to the
Processing Data state and
completes the job.
If the recovery is
unsuccessful, the printer
returns to the Continuable
Error state.

Close the print-cartridge door.

The print-cartridge door is
open.

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Table 7-3 Control-panel status light patterns (continued)
Error code
50003

Pattern

Description

Action

Fatal Error

●

Turn off the printer, wait
10 seconds, and turn
on the printer.

●

Unplug the printer for
five minutes. Then plug
it back in and turn the
power on.

●

If you are unable to
resolve the problem,
contact HP.

50005
50006
50007
5000X

Accessory Error

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To display additional error
information, press the Go
button. The light pattern
changes. When you release
the Go button, the printer
returns to the initial
Accessory Error state.

Status-light patterns

143

Table 7-3 Control-panel status light patterns (continued)
Error code

Pattern

Description

Action

Toner Low

Order a new print cartridge
and have it ready.

The Go, Ready, and
Attention lights act
independently of the Toner
Low state.

Toner Missing

Reinsert the print cartridge in
the printer.

The print cartridge has been
removed from the printer.

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Table 7-3 Control-panel status light patterns (continued)
Error code
40022

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Pattern

Description

Action

Jam

Clear the jam.

Status-light patterns

145

Table 7-3 Control-panel status light patterns (continued)
Error code
41900

Pattern

Description

Action

Paper Out

Load paper or other media.

Paper Mount

Load acceptable paper or
other media.

The loaded paper or other
media is not supported.

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Press the Go button to
override the condition.

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Fatal error secondary messages
If the printer has a fatal error, press and hold the Go button to see a secondary error message.
Table 7-4 Fatal error secondary messages
Error code
79XXX

55
50007

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Pattern

Description

Action

General fatal error

Turn the printer off, and
then turn the printer on
again.

If the error persists,
disconnect the I/O
cable and print an
engine test. If the selftest is successful,
reconnect the I/O cable.

If the error persists,
replace the formatter.

Unplug the printer, and
then plug it in again.

Reseat the formatter
cable in the ECU.

If the error persists,
replace the formatter.

If, after replacing the
formatter, the error
persists, replace the
ECU.

Engine error. The formatter
and engine are not
communicating.

Fatal error secondary messages

147

Table 7-4 Fatal error secondary messages (continued)
Error code
52
50005

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Pattern

Description

Action

Laser/scanner error. The
laser/scanner has a
malfunction.

Check the laser/
scanner cable
connections.

If the error persists,
replace the laser/
scanner.

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Table 7-4 Fatal error secondary messages (continued)
Error code
57

50XXX

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Pattern

Description

Action

Fan motor error

Check the fan cable
connections.

If the error persists,
replace the fan.

Unplug the printer for at
least ten minutes, and
then plug it in again.

Verify that the fuser
connector and
thermistor connector
are both firmly seated
in the ECU

Perform a heating
element resistance
check.

If the resistance
readings are correct,
but the error persists,
replace the fuser.

Fuser error. The fuser has
a malfunction.

Fatal error secondary messages

149

Accessory error secondary messages
Table 7-5 Accessory error secondary messages
Error code

53XXXX

Pattern

Description

Action

Accessory error

If the printer has an
accessory error, press and
hold the Go button to see
the secondary error
message. Release the Go
button to return to the initial
accessory error state.

DIMM slot error

Verify that the DIMM is
correctly seated.

If the error persists,
replace the DIMM.

79XXX

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Media problemsolving
The following problems with media cause print-quality deviations, jamming, or damage to the printer.

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Media problemsolving

151

Problem

Cause

Solution

Poor print quality or toner adhesion

The paper is too moist, too rough, too
heavy or too smooth, or it is embossed
or from a faulty paper lot.

Try another kind of paper, between 100
and 250 Sheffield, with 4 to 6%
moisture content.

Dropouts, jamming, or curl

The paper has been stored incorrectly.

Store paper flat in its moisture-proof
wrapping.

The paper has variability from one side
to the other.

Turn the paper over.

The paper is too moist, has the wrong
grain direction, or is of short-grain
construction

Open the rear output bin, or use longgrain paper.

The paper varies from side-to-side.

Turn the paper over.

Jamming, damage to printer

The paper has cutouts or perforations.

Use paper that is free of cutouts or
perforations.

Problems with feeding

The paper has ragged edges.

Use high-quality paper that is made for
laser printers.

The paper varies from side-to-side.

Turn the paper over.

The paper is too moist, too rough, too
heavy or too smooth, has the wrong
grain direction, or is of short-grain
construction or it is embossed or from
a faulty paper lot.

Try another kind of paper, between 100
and 250 Sheffield, 4 to 6% moisture
content.

Print is skewed (crooked).

The media guides might be incorrectly
adjusted.

Remove all media from the input tray,
straighten the stack, and then load the
media in the input tray again. Adjust
the media guides to the width and
length of the media that you are using
and try printing again.

More than one sheet feeds at one time.

The media tray might be overloaded.

Remove some of the media from the
tray.

The media might be wrinkled, folded,
or damaged.

Verify that the media is not wrinkled,
folded, or damaged. Try printing on
media from a new or different package.

The printer might be in manual-feed
mode.

Verify that the printer is not in manual
feed mode and print your job again.

The pickup roller might be dirty or
damaged.

Contact HP Customer Care.

The paper-length adjustment control in
tray 2 or optional tray 3 is set at a
length that is greater than the media
size.

Adjust the paper-length adjustment
control to the correct length.

The automatic two-sided printing
media-size selector is not set to the
correct page size.

Push in the media selector for letter/
legal-size media. Pull out the mediasize selector for A4-size media.

Excessive curl

The printer does not pull media from
the media input tray.

The printer does not pull media from
media input tray when using the
automatic two-sided printing feature.

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Open the rear output bin, or use longgrain paper.

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Printed page is different from what appeared on screen
Choose the item that best describes the problem:
●

Garbled, incorrect, or incomplete text on page 153

●

Missing graphics or text, or blank pages on page 153

●

Page format is different from another HP LaserJet printer on page 154

●

Graphics quality on page 154

Garbled, incorrect, or incomplete text
●

The wrong printer driver might have been selected when the software was installed. Make sure
that the HP LaserJet P2015 printer driver is selected in the printer Properties.

●

If a specific file prints garbled text, there might be a problem with that specific file. If a specific
application prints garbled text, there might be a problem with that application. Make sure that
the appropriate printer driver is selected.

●

There might be a problem with your software application. Try printing from another software
application.

●

The USB cable might be loose or defective. Try the following remedies:
●

Disconnect the cable and reconnect it at both ends.

●

Try printing a job that you know works.

●

If possible, attach the cable and printer to another computer, and try printing a job that you
know works.

●

Try using a new USB 2.0 cable that is 3 m (10 ft) or less in length.

●

Turn off the printer and the computer. Remove the USB cable, and inspect both ends of
the cable for damage. Reconnect the cable, making sure that the connections are tight.
Make sure that the printer is directly connected to the computer. Remove any switchboxes,
tape backup drives, security keys, or any other devices that are attached between the USB
port on the computer and the printer. These devices can sometimes interfere with
communication between the computer and the printer. Restart the printer and the computer.

Missing graphics or text, or blank pages

ENWW

●

Make sure that your file does not contain blank pages.

●

The sealing tape might still be in the print cartridge. Remove the print cartridge, and pull the tab
on the end of the cartridge until the entire length of the tape is removed. Reinstall the print
cartridge. To check the printer, print a Demo page by pressing the Go button.

●

The graphic settings in the printer Properties might not be correct for the type of job that you are
printing. Try a different graphic setting in the printer Properties.

●

Clean the printer, particularly the contacts between the print cartridge and the power supply.

Printed page is different from what appeared on screen

153

Page format is different from another HP LaserJet printer
If you used an older or different HP LaserJet printer driver (printer software) to create the document,
or if the printer Properties settings in the software are different, the page format might change when
you try to print using your new printer driver or settings. To help eliminate this problem, try the
following remedies:
●

Create documents and print them using the same printer driver (printer software) and printer
Properties settings regardless of which HP LaserJet printer you use to print them.

●

Change the resolution, paper size, font settings, and other settings.

Graphics quality
The graphics settings might be unsuitable for your print job. Check the graphic settings, such as
resolution, in the printer Properties and adjust them as necessary.
NOTE You might lose some resolution when converting from one graphics format to another.

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Image problem solving
This section provides information about identifying and correcting print defects.

Light print or faded
●

The print cartridge is nearing end of life.

●

The media might not meet Hewlett-Packard's media
specifications (for example, the media is too moist or
too rough).

●

If the whole page is light, the print density adjustment is
too light or EconoMode might be turned on. Adjust the
print density, and disable EconoMode in the printer
Properties.

●

The media might not meet Hewlett-Packard's media
specifications (for example, the media is too moist or
too rough).

●

The printer might need to be cleaned.

●

A single sheet of media might be defective. Try
reprinting the job.

●

The media's moisture content is uneven or the media
has moist spots on its surface. Try printing with new
media.

●

The media lot is bad. The manufacturing processes
can cause some areas to reject toner. Try a different
type or brand of media.

●

The print cartridge might be defective.

Toner specks

Dropouts

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Image problem solving

155

Vertical lines
The photosensitive drum inside the print cartridge has
probably been scratched. Install a new HP print cartridge.

Gray background
●

Make sure that tray 1 is in place.

●

Decrease the print density setting through
HP ToolboxFX or the embedded Web server. This
decreases the amount of background shading.

●

Change the media to a lighter basis weight.

●

Check the printer's environment. Very dry (low
humidity) conditions can increase the amount of
background shading.

●

Install a new HP print cartridge.

●

If toner smears appear on the leading edge of the
media, the media guides might be dirty. Wipe the
media guides with a dry, lint-free cloth.

●

Check the media type and quality.

●

Try installing a new HP print cartridge.

●

The fuser temperature might be too low. In your printer
driver, make sure the appropriate media type is
selected.

Toner smear

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Loose toner
●

Clean the inside of the printer.

●

Check the media type and quality.

●

Try installing a new HP print cartridge.

●

In your printer driver, make sure the appropriate media
type is selected.

●

Plug the printer directly into an AC outlet instead of into
a power strip.

●

The print cartridge might be damaged. If a repetitive
mark occurs at the same spot on the page, install a
new HP print cartridge.

●

The internal parts might have toner on them. If the
defects occur on the back of the page, the problem will
probably correct itself after a few more printed pages.

●

In your printer driver, make sure the appropriate media
type is selected.

●

If characters are improperly formed, producing hollow
images, the media stock might be too slick. Try a
different media.

●

If characters are improperly formed, producing a wavy
effect, the printer might need service. Print a
configuration page. If the characters are improperly
formed, contact an HP-authorized dealer or service
representative.

Vertical repetitive defects

Misformed characters

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Image problem solving

157

Page skew
●

Make sure that the media is loaded correctly and the
media guides are not too tight or too loose against the
media stack.

●

The input bin might be too full.

●

Check the media type and quality.

●

Check the media type and quality. Both high
temperature and humidity cause media to curl.

●

The media might have been in the input tray too long.
Turn over the stack of media in the tray. Also, try
rotating the media 180° in the input tray.

●

Open the straight-through output door and try printing
straight through.

●

The fuser temperature might be too high. In your printer
driver, make sure the appropriate media type is
selected. If the problem persists, select a media type
that uses a lower fuser temperature, such as
transparencies or light media.

●

Make sure that media is loaded properly.

●

Check the media type and quality.

●

Open the straight-through output door and try printing
straight through.

●

Turn over the stack of media in the tray. Also, try
rotating the media 180° in the input tray.

●

For envelopes, this can be caused by air pockets inside
the envelope. Remove the envelope, flatten the
envelope, and try printing again.

Curl or wave

Wrinkles or creases

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Toner scatter outline

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●

If large amounts of toner have scattered around the
characters, the media might be resisting the toner. (A
small amount of toner scatter is normal for laser
printing.) Try a different media type.

●

Turn over the stack of media in the tray.

●

Use media designed for laser printers.

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159

Clear jams
Occasionally, media becomes jammed during a print job. You are notified of a media jam by an error
in the software and the printer control-panel lights.
The following are some of the causes of media jams:
●

The input trays are loaded improperly or too full.
NOTE When you add new media, always remove all of the media from the input tray
and straighten the stack of new media. This helps prevent multiple sheets of media from
feeding through the printer at one time, reducing media jams.

●

The media does not meet HP specifications.

●

The printer might need to be cleaned to remove paper dust and other particles from the paper
path.

There might be loose toner in the printer after a media jam. This toner clears up after a few sheets
print.
CAUTION Media jams might result in loose toner on the page. If you get any toner on your
clothes, wash them in cold water. Hot water will permanently set the toner into the fabric.

Print-cartridge area
To clear a jam in the print-cartridge area, perform the following steps:
CAUTION Do not use sharp objects, such as tweezers or needle-nose pliers, to remove
jams. Damage caused by sharp objects will not be covered by the warranty.
1.

Press the print-cartridge-door button, and then remove the print cartridge from the printer.

CAUTION To prevent damage to the print cartridge, minimize its exposure to direct light.
CAUTION After removing the print cartridge, handle it only on the ends.

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Open the straight-through output door.

Pull down the green pressure-release levers.

With both hands, grasp the side of the media that is most visible (this includes the middle), and
carefully pull it free from the printer.

Clear jams

161

Replace the print cartridge, and close the print-cartridge door.

Input trays
To clear a jam in the input trays, perform the following steps:
CAUTION Do not use sharp objects, such as tweezers or needle-nose pliers, to remove
jams. Damage caused by sharp objects will not be covered by the warranty.

162

Open the straight-through output door.

Pull down the green pressure-release levers.

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Press the print-cartridge-door button, and then remove the print cartridge from the printer.

CAUTION After removing the print cartridge, handle it only on the ends.

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With both hands, grasp the side of the media that is most visible (this includes the middle), and
carefully pull it free from the printer.

Insert the print cartridge in the printer and close the print-cartridge door.

Clear jams

163

164

Open tray 2.

With both hands, grasp the side of the media that is most visible (this includes the middle), and
carefully pull it free from the printer.

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If no media is visible, open the print-cartridge door, remove the print cartridge, and pull down
the upper media guide. Carefully pull the media up and out of the printer.

Close tray 2.

Output bin
CAUTION Do not use sharp objects, such as tweezers or needle-nose pliers, to remove
jams. Damage caused by sharp objects will not be covered by the warranty.
With both hands, grasp the side of the media that is most visible (this includes the middle), and
carefully pull it free from the printer.

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165

Straight-through output path
To clear a jam in the straight-through output path, perform the following steps:
CAUTION Do not use sharp objects, such as tweezers or needle-nose pliers, to remove
jams. Damage caused by sharp objects will not be covered by the warranty.

166

Open the straight-through output door.

Pull down the green pressure-release levers.

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With both hands, grasp the side of the media that is most visible (this includes the middle), and
carefully pull it free from the printer.

NOTE If you cannot grasp the media with your hands, perform the procedure in Printcartridge area on page 160.
4.

Close the straight-through output door.

Automatic two-sided printing path
To clear a jam in the automatic two-sided printing path, perform the following steps:

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Clear jams

167

CAUTION Do not use sharp objects, such as tweezers or needlenose pliers, to remove
jams. Damage caused by sharp objects will not be covered by the warranty.

168

Open the straight-through output door.

Pull down the green pressure-release levers.

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Remove tray 2.

Push down on the green lever on the automatic two-sided printing path door on the front of the
printer.

With both hands, grasp the side of the media that is most visible (this includes the middle), and
carefully pull it free from the printer.

Clear jams

169

170

Close the automatic two-sided printing path door by firmly pushing it up.

Reinsert tray 2.

Open the automatic two-sided printing path door on the back of the printer.

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With both hands, grasp the side of the media that is most visible (this includes the middle), and
carefully pull it free from the printer.

10. Close the automatic two-sided printing path door.

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171

Diagnostic resources
Engine test
The engine test verifies that the print engine is functioning correctly. During the test, the printer prints
horizontal lines down the entire printable area of a page. The formatter is bypassed during the
engine test.
NOTE The formatter must be connected to the ECU to perform an engine test.
1.

Remove the left side cover.

Press the engine-test switch. A single test page prints.

Figure 7-1 Location of engine-test switch

Continuous self-test
The continuous self-test puts the device into a continuous printing mode without having to send jobs
to it.
1.

Turn off the printer.

Press and hold the Go button.

Turn on the printer and continue to hold the Go button for approximately 20 seconds, but no
longer than 30 seconds, until the Attention and Ready lights illuminate.

Release the Go button.
NOTE If the Attention, Ready, and Go lights illuminate before you release the Go
button, start again at step 1.

The Ready light starts blinking, indicating that the device is performing a continuous self-test.

To terminate the continuous self-test, press the Cancel button.

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Half self-test functional check
The half self-test check determines which printing process is malfunctioning.
1.

Print a Configuration page.

Press the print-cartridge-door button after the paper advances halfway through the printer
(approximately five seconds after the motor begins rotating). The leading edge of the paper
should have advanced past the print cartridge.

Remove the print cartridge.

Open the print cartridge drum shield to view the drum surface. If a dark and distinct toner image
is present on the drum surface, assume that the first two functions of the electrophotographic
process are functioning (image formation and development). Troubleshoot the failure as a
transfer or fusing problem.

If there is no image on the photosensitive drum, perform these checks:
1.

Make sure you removed the entire length of the sealing tape from the print cartridge before you
installed the cartridge.

Perform a drum rotation functional check to ensure that the drum is rotating.

Perform a high-voltage contacts check.

Drum rotation functional check
The photosensitive drum, located in the print cartridge, must rotate for the print process to work. The
photosensitive drum receives its drive from the main drive assembly.
NOTE This test is especially important if refilled print cartridges have been used.
1.

Open the print-cartridge door.

Remove the print cartridge.

Mark the drive gear on the cartridge with a felt-tipped marker. Note the position of the mark.

Install the print cartridge and close the print-cartridge door. The startup sequence should rotate
the drum enough to move the mark.

Open the print-cartridge door and inspect the gear that was marked in step 3. Verify that the
mark moved.

If the mark did not move, inspect the main drive assembly to make sure that it is meshing with the
print cartridge gears. If the drive gears appear functional and the drum does not move, replace the
print cartridge.

Heating element check
Paper passes between the heating element and a soft pressure roller to fuse toner to the paper.

ENWW

Unplug the printer for at least ten minutes.

Verify that the thermistor connector is seated into both the printer chassis and the ECU.

Diagnostic resources

173

Remove the heating element connector from the ECU. To measure the continuity of the heating
element, measure the resistance between the two pins at the end of the cable.
NOTE Normal resistance is 25 ohms +/- 10 ohms for the 110 V printer and 80 ohms +/20 ohms for the 220 V printer.
If no resistance is measured, replace the fuser.

Remove the thermistor connector, and then measure the resistance between J206 pins one and
two and between J206 pins three and four.
NOTE Normal resistance between both pairs of pins is 370K ohms +/- 50K ohms at 20°
C (68°F).

If no resistance is measured, replace the fuser.

High-voltage contacts check
The high-voltage contacts in the printer must have a good connection with the contacts on the print
cartridge to provide the necessary voltages for the electrophotographic processes.

Checking the print cartridge contacts
Remove the print cartridge and visually inspect the three connection points on the ends of the print
cartridge: drum ground (1), charging (2), and developing roller (3). If one is dirty or corroded, clean
the connection with isopropyl alcohol. If one is damaged, replace the print cartridge.

Figure 7-2 Print cartridge high-voltage connection points (right side)

Figure 7-3 Print cartridge high-voltage connection points (left side)
CAUTION After removing the print cartridge, handle it only on the ends.

174

Chapter 7 Problem solving

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Checking the high-voltage connector assembly
Visually inspect the cartridge connection points inside the printer to make sure that they are not dirty
or corroded. If the pins are dirty, clean them with isopropyl alcohol.

ENWW

Diagnostic resources

175

Network-setup problemsolving
If the computer cannot discover the networked HP LaserJet 2015 Series printer, perform the
following steps:
1.

Check the cables to ensure that they are properly connected. Check all of the following
connections:
●

Power cables

●

Cables between the printer and the hub or switch

●

Cables between the hub or switch and the computer

●

Cables to and from the modem or Internet connection, if applicable

Verify that the computer network connections are working correctly (Windows only):
●

On the Windows desktop, double-click My Network Places or Network Neighborhood.

●

Click the Entire Network link.

●

Click the Entire Contents link.

●

Double-click one of the network icons, and make sure that some devices are listed.

Verify that the network connection is active:
●

Check the network light on the network (RJ-45) connector on the back of the printer.

●

If one of the lights is on solid, the printer is connected to the network.

●

If both network lights are off, check the cable connections from the printer to the gateway,
switch, or hub to ensure that the connections are secure.

●

If the connections are secure, turn off the power to the printer for at least 10 seconds, and
then turn on the power to the printer.

Print a Network Configuration page.
●

On the Network Configuration page, see if a non-zero IP address is assigned to the printer.

●

If the Network Configuration page does not have a valid, non-zero IP address, reset the HP
internal network port to the factory defaults by pressing the Go and Cancel buttons at the
same time.
After the Attention, Ready, and Go lights finish cycling, the printer returns to a Ready state
and the reset is complete.

176

●

Two minutes after the printer reaches the Ready state, print another Network Configuration
page, and check to see if a valid IP address is assigned to the printer.

●

If the IP address is still zeros, contact the network administrator.

Chapter 7 Problem solving

ENWW

Reset the printer
NVRAM initialization
CAUTION Only perform the following procedure if absolutely necessary. Performing an
NVRAM initialization resets some parameters that cannot be restored later.
NVRAM initialization sets all default variables stored in NVRAM back to factory default values or to a
default ROM value, depending on the variable. It also performs a system reset.
NVRAM initialization resets the following:
●

All menu settings to factory default values

●

Factory settings such as formatter number, page counts, and factory paper settings

Use the following procedure to perform an NVRAM initialization.
1.

Turn the printer off.

Press and hold down the Go button.

Turn the printer on, and continue to hold the Go button for at least 20 seconds. During this
process, the Go button, Attention, and Ready LEDs each turn on.

Release the Go button.

The printer lights begin cycling. After the NVRAM initialization is complete, the printer returns to the
ready state.

Super NVRAM initialization
This feature is similar to NVRAM initialization, except all of NVRAM is re-initialized (including the
configuration parameters not reset by an NVRAM initialization).
Use the following procedure to perform an NVRAM initialization.

ENWW

Turn off the printer.

Press and hold the Go button.

Turn on the printer and continue to hold the Go button for at least 50 seconds. During this
process, the Attention, Ready, Go lights turn on. Then the Attention and Ready lights turn off,
leaving only the Go light illuminated.

Release the Go button. The Go, Ready and Attention lights turn on.

Press and hold the Go button. All lights turn off. During the next three seconds, the Go, Ready
and Attention lights turn on in that order, one per second.

Release the Go button to perform the initialization. The control panel lights begin cycling from
front to back. After the Super NVRAM initialization process is complete, the printer returns to the
ready state.

Reset the printer

177

Network reset
A network reset changes all network system parameters in NVRAM to the factory defaults. During
the network-reset process, all button presses are ignored.
Use the following procedure to perform a network reset.
1.

Turn off the printer.

Press and hold the Job Cancel button.

Turn on the printer and continue to hold the Job Cancel button for approximately 10 seconds,
but no longer than 20 seconds. During this process, the Attention light turns on.

Release the Job Cancel button. The Attention, Ready, and Go lights begin cycling from front to
back. After the network-reset process is complete, the device returns to the ready state.
NOTE If the Attention and Ready lights illuminate before you release the Job Cancel
button, start again at step 1.

Cold reset
A cold reset changes most system parameters in NVRAM to the factory defaults. However, unlike
NVRAM initialization, a cold reset does not reset the page count, the paper tray sizes, language, or
formatter number.
NOTE A cold reset also resets all the HP Jetdirect settings as well as the printer settings.
Use the following procedure to perform a cold reset.
1.

Turn off the printer.

Press and hold the Go button.

Turn the printer on, and continue to hold the Go button for at least 5 seconds, but not longer
than 15 seconds. During this process, the Attention LED turns on.

Release the Go button.
NOTE If both the Attention and the Ready LEDs turn on before you release the Go
button, you must start the procedure again with step 1.

The printer's LEDs begin cycling. The cold-reset process runs until completion, and the printer
returns to the ready state.

178

Chapter 7 Problem solving

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Troubleshooting tools and reference diagrams
Repetitive image defects
If the printer output has a consistent, repetitive defect, then use Table 7-6 Repetitive image defects
on page 179 to determine which part needs to be replaced based on the measured distance between
the repetitions of the defect.
Table 7-6 Repetitive image defects

ENWW

Distance between identical
defects

Dirty or damaged roller

Solution

37.7 mm (1.48 inches)

Primary charging roller

Replace the print cartridge.

43.0 mm (1.69 inches)

Registration roller

Replace the registration assembly.

44.0 mm (1.73 inches)

Developing cylinder

Replace the print cartridge.

46.2 mm (1.82 inches)

Transfer roller

Replace the transfer roller.

56.5 mm (2.22 inches)

Fuser film

Replace the fuser.

69.0 mm (2.72 inches)

Pressure roller

Replace the fuser.

75.4 mm (2.97 inches)

Photosensitive drum

Replace the print cartridge.

Troubleshooting tools and reference diagrams

179

General timing chart

Figure 7-4 General timing chart

180

Chapter 7 Problem solving

ENWW

Circuit diagram

Figure 7-5 Circuit diagram (1 of 2)

ENWW

Troubleshooting tools and reference diagrams

181

Figure 7-6 Circuit diagram (2 of 2)

182

Chapter 7 Problem solving

ENWW

Solenoids

Figure 7-7 Solenoids

ENWW

Duplex solenoid

Tray 1 pickup solenoid

Tray 2 pickup solenoid

Troubleshooting tools and reference diagrams

183

Switches and sensors

Figure 7-8 Switches and sensors

184

Interlock switch

Delivery sensor

Top-of-page sensor

Chapter 7 Problem solving

ENWW

Rollers and pads

Figure 7-9 Rollers and pads

ENWW

Transfer roller

Pressure roller

Pickup roller

Separation pad

Troubleshooting tools and reference diagrams

185

186

Chapter 7 Problem solving

ENWW

Parts and diagrams

●

Order parts and supplies

●

Assembly locations

●

Covers

●

Internal assemblies

●

Alphabetical parts list

●

Numerical parts list

187

Order parts and supplies
Parts
Order replacement parts from the following Web sites:
http://h30074.www3.hp.com/csn-aux/srvcdlvry/epdo/default/ePDOLogin.asp (technicians)
http://h20141.www2.hp.com/hpparts (customers)

Related documentation and software
Order documentation and software from the companies listed in the following table; some
documentation and software is available at the following Web sites.
Table 8-1 Technical support Web sites
HP Customer Care Online

http://www.hp.com/support

Software drivers, support documentation, and answers to
frequently asked questions
HP Technical Training

http://education.itrc.hp.com/TrainerII/en-US/index.jsp

(North America)
Classes and schedules

Supplies
Printer supplies are listed in this chapter. Consumables are available directly from HP at the following
numbers.
●

US: 800-538-8787

●

Canada: 800-387-3154 (in Toronto: 416-671-8383)

●

United Kingdom: 0734-441212

●

Germany: 0130-3322

Contact your local HP Parts Coordinator for other local phone numbers.

188

Chapter 8 Parts and diagrams

ENWW

Order parts and supplies

189

Assembly locations

Figure 8-1 Assembly locations (1 of 2)

190

Chapter 8 Parts and diagrams

ENWW

Table 8-2 Assembly locations (1 of 2)
Ref

ENWW

Description

Part number

Face-down gear assembly

RM1-1305-000

Main drive assembly

RM1-4253-000

Cassette

RM1-4251-000

Registration assembly

RM1-4244-000

Qty

Assembly locations

191

Figure 8-2 Assembly locations (2 of 2)

192

Chapter 8 Parts and diagrams

ENWW

Table 8-3 Assembly locations (2 of 2)
Ref

ENWW

Description

Part number

Qty

Fuser assembly (110 V)

RM1-4247-000

Fuser assembly (220 V)

RM1-4248-000

Duplex-drive assembly

RM1-4255-000

Duplexing assembly (HP LJ P2015d, P2015dn, and P2015x)

RM1-4258-000

ECU assembly (110 V)

RM1-4273-000

ECU assembly (220 V)

RM1-4273-000

Assembly locations

193

Covers

Figure 8-3 Covers

194

Chapter 8 Parts and diagrams

ENWW

Table 8-4 Covers

ENWW

Ref

Description

Part number

Qty

Top cover assembly

RM1-4272-000

Holder, panel PCB

RC2-0316-000

Screw, tap, binding head, M3x8

XB4-7300-809

Left cover assembly

RL1-1529-000

Cover, connector

RC2-0332-000

Right cover assembly

RL1-1530-000

Rear cover assembly (HP LJ P2015)

RM1-4277-000

Rear cover assembly (HP LJ P2015d, P2015dn, and P2015x)

RM1-4270-000

Label, stapler prohibition

RC1-3794-000

Cover, front

RC2-0330-000

Sheet, noise absorb

RC2-0312-000

Sheet, noise absorb

RC2-0311-000

Sheet, insulator

RC2-0314-000

Covers

195

Figure 8-4 Cartridge-door assembly

196

Chapter 8 Parts and diagrams

ENWW

Table 8-5 Cartridge-door assembly
Ref

ENWW

Description

Part number

Qty

Cartridge-door assembly

RM1-4266-000

Cover, multipurpose

RM2-0407-000

Inner cover assembly

RM1-4267-000

Spring, tension

RU5-2895-000

M.P. lifting-plate assembly

RM1-4268-000

Expansion-tray assembly

RM1-4269-000

Hinge, multipurpose, right

RC2-0422-000

Hinge, multipurpose, left

RC2-0421-000

Covers

197

Internal assemblies

Figure 8-5 Internal components (1 of 4)

198

Chapter 8 Parts and diagrams

ENWW

Table 8-6 Internal components (1 of 4)

ENWW

Ref

Description

Part number

Qty

Roller, face-down

RL1-0527-000

Paper pick-up gear assembly

RM1-1301-000

Paper-feed guide assembly

RM1-4263-000

Bushing, right

RB2-2895-000

Bushing, left

RB2-2896-000

Bushing

RB2-2897-000

Shaft, paper pick-up drive

RC1-3471-000

Flag, paper-sensing

RC1-3472-000

Roller, idler

RC1-3481-000

Arm, idler roller

RC1-3482-000

Flag, M.P. sensor

RC2-0415-000

Base, separation pad

RC2-0419-000

Spring, compression

RU5-2323-000

Spring compression

RU5-2894-000

Spring, tension

RU5-2898-000

M.P. sensor PCB assembly

RM1-4162-000

Holder, M.P. sensor

RC2-0414-000

Screw, tap, binding head, M3x8

XB4-7300-809

Roller, paper pickup idler

RC1-3470-000

Roller, paper pick-up

RL1-0540-000

Pad, M.P. separation

RL1-1524-000

Paper-retaining assembly (HP LJ P2015d, P2015dn, and
P2015x)

RM1-4265-000

Paper retaining assembly (HP LJ P2015)

RM1-4276-000

Bushing

RC1-3665-000

Link, gear release

RC1-3668-000

Gear, 29T

RU5-0331-000

Gear, 19T

RU5-0332-000

Guide, cable

RC2-1569-000

Guide, reverse

RC2-0323-000

Screw, RS, M3x6

XA9-1495-000

Screw, tap, M3x6

XA9-1503-000

Screw, RS, M3x8

XA9-1504-000

Screw, tapping, truss head, M4x10

XB4-7401-005

Internal assemblies

199

Figure 8-6 Internal components (2 of 4)

200

Chapter 8 Parts and diagrams

ENWW

Table 8-7 Internal components (2 of 4)

ENWW

Ref

Description

Part number

Qty

Guide, cartridge, right lower

RC2-0346-000

Duct

RC2-0351-000

Guide, cable

RC2-0397-000

Cam

RC2-0410-000

Guide, cassette, right rear

RC2-0416-000

Guide, cartridge, right upper

RC2-0426-000

Guide, shutter, front

RC2-0428-000

Guide, cassette, right center 1

RC1-3456-000

Guide, cassette, right center 2

RC1-3457-000

Guide, shutter, rear

RC1-3535-000

Holder, switch

RC1-3727-000

Screw, RS, M3x8

XA9-1504-000

Screw, RS, M3x6 (HP LJ P2015d, P2015dn, and P2015x)

XA9-1495-000

Screw, RS, M3x6 (HP LJ P2015)

XA9-1495-000

Screw, RS, M3x6

XA9-1561-000

Screw, toothed washer, M4x6

XB2-7400-606

Motor, DC

RK2-1567-000

Guide, cassette, right front

RL1-0517-000

Inlet/switch cable assembly

RM1-4169-000

Scanner assembly

RM1-4262-000

Plate, solenoid holder

RC1-3459-000

Cam, right

RC1-3546-000

Stopper

RC1-3580-000

Duplex driver PCB assembly (HP LJ P2015d, P2015dn, and
P2015x)

RM1-1262-000

Spring, compression

RU5-2335-000

Shield, duplexing solenoid (HP LJ P2015d, P2015dn, and
P2015x)

RC2-0347-000

Plate, grounding

RC2-1568-000

Arm, cam

RC2-0405-000

Arm, link

RC2-0406-000

Holder, fan

RC2-0349-000

Arm, tag

RC2-0392-000

Duct

RC2-0354-000

Holder, drawer connector

RC2-0396-000

Internal assemblies

201

202

Ref

Description

Part number

Qty

Connector, drawer

VS1-7258-007

Fan

RK2-1589-000

Screw, tap, M3x6

XA9-1503-000

Screw, tap, M3x8

XA9-1648-000

Screw, tap, binding head, M3x8

XB4-7300-809

Rod, grounding

RC2-0350-000

Cable, memory tag

RM1-4163-000

Solenoid (HP LJ P2015d, P2015dn, and P2015x)

RK2-0420-000

Solenoid (HP LJ P2015)

RK2-0424-000

Chapter 8 Parts and diagrams

ENWW

Internal assemblies

203

Figure 8-7 Internal components (3 of 4)

204

Chapter 8 Parts and diagrams

ENWW

Table 8-8 Internal components (3 of 4)

ENWW

Ref

Description

Part number

Qty

Cover, drum

RC1-3563-000

Plate, drum grounding

RC1-3565-000

Plate, transfer grounding

RC1-3698-000

Spring, grounding

RC1-3700-000

Spring, transfer, right

RC1-3702-000

Cover, registration gear

RC1-3708-000

Screw, tapping, truss head, M4x10

XB4-7401-005

Spring, compression

RC1-3736-000

Spring, contact

RC2-0344-000

Bushing

RC2-0356-000

Bushing

RC2-0357-000

Eliminator, static charge

RC2-0358-000

Guide, transfer front

RC2-0359-000

Roller, transfer

RM1-4279-000

Plate, registration grounding

RC2-0384-000

Gear, 33T

RU5-0320-000

Spring, compression

RU5-2144-000

Spring, compression

RU5-2338-000

Screw, with washer, M3x8

XA9-1420-000

Screw, with washer, M4x12

XA9-1422-000

Screw, tap, binding head, M3x8

XB4-7300-809

Sheet, registration damper

RC1-3695-000

Top sensor assembly

RM1-1283-000

Paper-width sensor assembly

RM1-4245-000

Registration assembly

RM1-4244-000

Screw, RS, M3x8

XA9-1504-000

Shutter link assembly

RM1-1321-000

Label, transfer guide open

RC1-3796-000

Paper-sensor PCB assembly

RM1-4159-000

Internal assemblies

205

Figure 8-8 Internal components (4 of 4)

206

Chapter 8 Parts and diagrams

ENWW

Table 8-9 Internal components (4 of 4)

ENWW

Ref

Description

Part number

Qty

Roller, M.P. paper pick-up

RL1-1525-000

Side plate, M.P. drive

RL1-1531-000

Guide, cassette, left center 1

RC1-3461-000

Guide, cassette, left center 2

RC1-3462-000

Guide, cassette, left rear

RC1-3463-000

Lever, cartridge contact

RC1-3542-000

Spring, torsion

RC1-3543-000

Spring, contact

RC1-3719-000

Guide, cartridge, left lower

RC2-0339-000

Holder contact

RC2-0342-000

Guide, F.F.C

RC2-0423-000

Sheet, plate bottom

RC2-1578-000

Guide, cassette, left front

RL1-0518-000

Paper pick-up gear assembly

RM1-4275-000

Plate, drum grounding

RC1-3541-000

Arm lock

RC1-3561-000

Bushing

RC1-3562-000

Roller

RC1-0950-000

Spring, compression

RU5-2337-000

Gear, 19T

RU5-0927-000

Gear, 26T

RU5-0928-000

Gear, 14T

RU5-0929-000

Holder, M.P. solenoid

RC2-0334-000

Guide, cartridge font

RC2-0340-000

Guide, M.P. cable

RC2-0335-000

Guide, cartridge, left upper

RC2-0425-000

Spring, torsion

RC2-0427-000

Guide, F.F.C

RC2-0424-000

Spring, grounding

RC1-0944-000

Holder, paper pick-up roller

RC2-0386-000

Cam, M.P., left

RC2-0387-000

Cam, M.P., right

RC2-0388-000

Cover, paper pick-up roller

RC2-0420-000

Microswitch

RK2-0534-000

Internal assemblies

207

208

Ref

Description

Part number

Qty

Screw, RS, M3x6

XA9-1495-000

Screw, RS, M3x8

XA9-1504-000

Cap, continuity

RA0-1068-000

Solenoid

RK2-1587-000

Chapter 8 Parts and diagrams

ENWW

Internal assemblies

209

Figure 8-9 ECU assembly

210

Chapter 8 Parts and diagrams

ENWW

Table 8-10 ECU assembly
Ref

ENWW

Description

Part number

Qty

ECU assembly (110 V)

RM1-4273-000

ECU assembly (220 V)

RM1-4274-000

Internal assemblies

211

Figure 8-10 Main drive assembly

212

Chapter 8 Parts and diagrams

ENWW

Table 8-11 Main drive assembly
Ref

ENWW

Description

Part number

Qty

Main drive assembly

RM1-4253-000

Internal assemblies

213

Figure 8-11 Fuser assembly

214

Chapter 8 Parts and diagrams

ENWW

Table 8-12 Fuser assembly
Ref

ENWW

Description

Part number

Qty

Fuser assembly (110 V)

RM1-4247-000

Fuser assembly (220 V)

RM1-4248-000

Spring, tension

RA0-1090-000

Retainer, spring

RA0-1189-000

Side plate, fixing, right

RC1-3604-000

Side plate, fixing, left

RC1-3605-000

Plate, fixing reinforcement

RC1-3606-000

Guide, fixing, upper

RC1-3607-000

Guide, paper separate, lower

RC1-3611-000

Flag, paper delivery sensor

RC1-3613-000

Spring, torsion

RC1-3614-000

Bushing

RC1-3615-000

Lever, pressure release, right

RC1-3616-000

Lever, pressure release, left

RC1-3617-000

Lever, pressure-release sensor, right

RC1-3618-000

Lever, pressure release sensor, left

RC1-3619-000

Flag, intertwine prevention

RC1-3622-000

Plate, pressure, right

RC1-3623-000

Plate, pressure, left

RC1-3624-000

Spring, compression

RC1-3625-000

Holder, leaf spring

RC1-3627-000

Ring, conductive rubber

RC1-3628-000

Roller, face-up

RC1-3633-000

Delivery sensor PCB assembly

RM1-1251-000

Gear, 17T

RU5-0330-000

Frame, fixing

RC2-0295-000

Guide, fixing entrance

RC2-0296-000

Bushing

RC2-0297-000

Bushing

RC2-0298-000

Needle, fixing static charge

RC2-0299-000

Holder, separate lower guide

RC2-0429-000

Cover, fixing

RC2-0300-000

Sheet, fixing bottom

RC2-0431-000

Spring, compression

RU5-2901-000

Internal assemblies

215

216

Ref

Description

Part number

Qty

Screw, with washer, M4x12

XA9-1422-000

Screw, tap, M3x6

XA9-1503-000

Screw, tap, binding head, M3x8

XB4-7300-809

Delivery frame assembly

RM1-1291-000

Roller, pressure

RC2-0303-000

Film guide assembly (110 V)

RM1-4249-000

Film guide assembly (220 V)

RM1-4250-000

Chapter 8 Parts and diagrams

ENWW

Internal assemblies

217

Figure 8-12 Duplexing drive assembly

218

Chapter 8 Parts and diagrams

ENWW

Table 8-13 Duplexing drive assembly
Ref

ENWW

Description

Part number

Qty

Duplexing drive assembly (HP LJ P2015d, P2015dn, and
P2015x)

RM1-4255-000

Normal-rotation drive assembly (HP LJ P2015d, P2015dn, and
P2015x)

RM1-4256-000

Reverse-rotation drive assembly (HP LJ P2015d, P2015dn,
and P2015x)

RM1-4257-000

Internal assemblies

219

Figure 8-13 Face-down gear assembly

220

Chapter 8 Parts and diagrams

ENWW

Table 8-14 Face-down gear assembly
Ref

ENWW

Description

Part number

Qty

Face-down gear assembly

RM1-1305-000

Internal assemblies

221

Figure 8-14 Cassette assembly

222

Chapter 8 Parts and diagrams

ENWW

Table 8-15 Cassette assembly
Ref

ENWW

Description

Part number

Qty

Cassette

RM1-4251-000

Cassette body assembly

RC1-3483-000

Cassette cover assembly

RM1-4252-000

Back end limit assembly

RM1-1295-000

Plate, lifter

RL1-0522-000

Left paper side-end assembly

RM1-1296-000

Right paper side-end assembly

RM1-1297-020

Separation pad assembly

RM1-1298-000

Screw, M4x10

XB4-7401-005

Spring, compression

RC1-3489-000

Gear, 10T

RU5-0328-000

Spring, grounding

RC1-3492-000

Spring, tension

RU5-2324-000

Lock, lifter plate

RC1-3490-000

Stopper, claw

RC1-4198-000

Stopper, cassette left

RC1-3508-000

Spring, compression

RU5-2327-000

Stopper, cassette right

RC1-3507-000

Internal assemblies

223

Figure 8-15 Duplexing assembly

224

Chapter 8 Parts and diagrams

ENWW

Table 8-16 Duplexing assembly
Ref

ENWW

Description

Part number

Qty

Duplexing assembly (HP LJ P2015d, P2015dn, and P2015x)

RM1-4258-000

Internal assemblies

225

Figure 8-16 PCB assembly locations

226

Chapter 8 Parts and diagrams

ENWW

Table 8-17 PCB assembly locations

ENWW

Ref

Description

Part number

Qty

ECU assembly (110 V)

RM1-4273-000

ECU assembly (220 V)

RM1-4274-000

Duplex driver PCB assembly (HP LJ P2015d, P2015dn, and
P2015x)

RM1-1262-000

Internal assemblies

227

Alphabetical parts list
Table 8-18 Alphabetical parts list

228

Description

Part number

Table and page

Arm lock

RC1-3561-000

Internal components (4 of 4)
on page 207

Arm, cam

RC2-0405-000

Internal components (2 of 4)
on page 201

Arm, idler roller

RC1-3482-000

Internal components (1 of 4)
on page 199

Arm, link

RC2-0406-000

Internal components (2 of 4)
on page 201

Arm, tag

RC2-0392-000

Internal components (2 of 4)
on page 201

Back end limit assembly

RM1-1295-000

Cassette assembly
on page 223

Base, separation pad

RC2-0419-000

Internal components (1 of 4)
on page 199

Bushing

RB2-2897-000

Internal components (1 of 4)
on page 199

Bushing

RC1-3665-000

Internal components (1 of 4)
on page 199

Bushing

RC2-0356-000

Internal components (3 of 4)
on page 205

Bushing

RC2-0357-000

Internal components (3 of 4)
on page 205

Bushing

RC1-3562-000

Internal components (4 of 4)
on page 207

Bushing

RC1-3615-000

Fuser assembly on page 215

Bushing

RC2-0297-000

Fuser assembly on page 215

Bushing

RC2-0298-000

Fuser assembly on page 215

Bushing, left

RB2-2896-000

Internal components (1 of 4)
on page 199

Bushing, right

RB2-2895-000

Internal components (1 of 4)
on page 199

Cable, memory tag

RM1-4163-000

Internal components (2 of 4)
on page 201

Cam

RC2-0410-000

Internal components (2 of 4)
on page 201

Cam, M.P., left

RC2-0387-000

Internal components (4 of 4)
on page 207

Cam, M.P., right

RC2-0388-000

Internal components (4 of 4)
on page 207

Chapter 8 Parts and diagrams

ENWW

Table 8-18 Alphabetical parts list (continued)

ENWW

Description

Part number

Table and page

Cam, right

RC1-3546-000

Internal components (2 of 4)
on page 201

Cap, continuity

RA0-1068-000

Internal components (4 of 4)
on page 207

Cartridge-door assembly

RM1-4266-000

Cartridge-door assembly
on page 197

Cassette

RM1-4251-000

Assembly locations (1 of 2)
on page 191

Cassette

RM1-4251-000

Cassette assembly
on page 223

Cassette body assembly

RC1-3483-000

Cassette assembly
on page 223

Cassette cover assembly

RM1-4252-000

Cassette assembly
on page 223

Connector, drawer

VS1-7258-007

Internal components (2 of 4)
on page 201

Cover, connector

RC2-0332-000

Covers on page 195

Cover, drum

RC1-3563-000

Internal components (3 of 4)
on page 205

Cover, fixing

RC2-0300-000

Fuser assembly on page 215

Cover, front

RC2-0330-000

Covers on page 195

Cover, multipurpose

RM2-0407-000

Cartridge-door assembly
on page 197

Cover, paper pick-up roller

RC2-0420-000

Internal components (4 of 4)
on page 207

Cover, registration gear

RC1-3708-000

Internal components (3 of 4)
on page 205

Delivery frame assembly

RM1-1291-000

Fuser assembly on page 215

Delivery sensor PCB assembly

RM1-1251-000

Fuser assembly on page 215

Duct

RC2-0351-000

Internal components (2 of 4)
on page 201

Duct

RC2-0354-000

Internal components (2 of 4)
on page 201

Duplex driver PCB assembly (HP LJ P2015d, P2015dn, and
P2015x)

RM1-1262-000

Internal components (2 of 4)
on page 201

Duplex driver PCB assembly (HP LJ P2015d, P2015dn, and
P2015x)

RM1-1262-000

PCB assembly locations
on page 227

Duplex-drive assembly

RM1-4255-000

Assembly locations (2 of 2)
on page 193

Duplexing assembly (HP LJ P2015d, P2015dn, and P2015x)

RM1-4258-000

Duplexing assembly
on page 225

Duplexing assembly (HP LJ P2015d, P2015dn, and P2015x)

RM1-4258-000

Assembly locations (2 of 2)
on page 193

Alphabetical parts list

229

Table 8-18 Alphabetical parts list (continued)

230

Description

Part number

Table and page

Duplexing drive assembly (HP LJ P2015d, P2015dn, and
P2015x)

RM1-4255-000

Duplexing drive assembly
on page 219

ECU assembly (110 V)

RM1-4273-000

Assembly locations (2 of 2)
on page 193

ECU assembly (110 V)

RM1-4273-000

ECU assembly on page 211

ECU assembly (110 V)

RM1-4273-000

PCB assembly locations
on page 227

ECU assembly (220 V)

RM1-4273-000

Assembly locations (2 of 2)
on page 193

ECU assembly (220 V)

RM1-4274-000

ECU assembly on page 211

ECU assembly (220 V)

RM1-4274-000

PCB assembly locations
on page 227

Eliminator, static charge

RC2-0358-000

Internal components (3 of 4)
on page 205

Expansion-tray assembly

RM1-4269-000

Cartridge-door assembly
on page 197

Face-down gear assembly

RM1-1305-000

Assembly locations (1 of 2)
on page 191

Face-down gear assembly

RM1-1305-000

Face-down gear assembly
on page 221

Fan

RK2-1589-000

Internal components (2 of 4)
on page 201

Film guide assembly (110 V)

RM1-4249-000

Fuser assembly on page 215

Film guide assembly (220 V)

RM1-4250-000

Fuser assembly on page 215

Flag, intertwine prevention

RC1-3622-000

Fuser assembly on page 215

Flag, M.P. sensor

RC2-0415-000

Internal components (1 of 4)
on page 199

Flag, paper delivery sensor

RC1-3613-000

Fuser assembly on page 215

Flag, paper-sensing

RC1-3472-000

Internal components (1 of 4)
on page 199

Frame, fixing

RC2-0295-000

Fuser assembly on page 215

Fuser assembly (110 V)

RM1-4247-000

Assembly locations (2 of 2)
on page 193

Fuser assembly (110 V)

RM1-4247-000

Fuser assembly on page 215

Fuser assembly (220 V)

RM1-4248-000

Assembly locations (2 of 2)
on page 193

Fuser assembly (220 V)

RM1-4248-000

Fuser assembly on page 215

Gear, 10T

RU5-0328-000

Cassette assembly
on page 223

Gear, 14T

RU5-0929-000

Internal components (4 of 4)
on page 207

Chapter 8 Parts and diagrams

ENWW

Table 8-18 Alphabetical parts list (continued)

ENWW

Description

Part number

Table and page

Gear, 17T

RU5-0330-000

Fuser assembly on page 215

Gear, 19T

RU5-0332-000

Internal components (1 of 4)
on page 199

Gear, 19T

RU5-0927-000

Internal components (4 of 4)
on page 207

Gear, 26T

RU5-0928-000

Internal components (4 of 4)
on page 207

Gear, 29T

RU5-0331-000

Internal components (1 of 4)
on page 199

Gear, 33T

RU5-0320-000

Internal components (3 of 4)
on page 205

Guide, cable

RC2-1569-000

Internal components (1 of 4)
on page 199

Guide, cable

RC2-0397-000

Internal components (2 of 4)
on page 201

Guide, cartridge font

RC2-0340-000

Internal components (4 of 4)
on page 207

Guide, cartridge, left lower

RC2-0339-000

Internal components (4 of 4)
on page 207

Guide, cartridge, left upper

RC2-0425-000

Internal components (4 of 4)
on page 207

Guide, cartridge, right lower

RC2-0346-000

Internal components (2 of 4)
on page 201

Guide, cartridge, right upper

RC2-0426-000

Internal components (2 of 4)
on page 201

Guide, cassette, left center 1

RC1-3461-000

Internal components (4 of 4)
on page 207

Guide, cassette, left center 2

RC1-3462-000

Internal components (4 of 4)
on page 207

Guide, cassette, left front

RL1-0518-000

Internal components (4 of 4)
on page 207

Guide, cassette, left rear

RC1-3463-000

Internal components (4 of 4)
on page 207

Guide, cassette, right center 1

RC1-3456-000

Internal components (2 of 4)
on page 201

Guide, cassette, right center 2

RC1-3457-000

Internal components (2 of 4)
on page 201

Guide, cassette, right front

RL1-0517-000

Internal components (2 of 4)
on page 201

Guide, cassette, right rear

RC2-0416-000

Internal components (2 of 4)
on page 201

Guide, F.F.C

RC2-0423-000

Internal components (4 of 4)
on page 207

Alphabetical parts list

231

Table 8-18 Alphabetical parts list (continued)

232

Description

Part number

Table and page

Guide, F.F.C

RC2-0424-000

Internal components (4 of 4)
on page 207

Guide, fixing entrance

RC2-0296-000

Fuser assembly on page 215

Guide, fixing, upper

RC1-3607-000

Fuser assembly on page 215

Guide, M.P. cable

RC2-0335-000

Internal components (4 of 4)
on page 207

Guide, paper separate, lower

RC1-3611-000

Fuser assembly on page 215

Guide, reverse

RC2-0323-000

Internal components (1 of 4)
on page 199

Guide, shutter, front

RC2-0428-000

Internal components (2 of 4)
on page 201

Guide, shutter, rear

RC1-3535-000

Internal components (2 of 4)
on page 201

Guide, transfer front

RC2-0359-000

Internal components (3 of 4)
on page 205

Hinge, multipurpose, left

RC2-0421-000

Cartridge-door assembly
on page 197

Hinge, multipurpose, right

RC2-0422-000

Cartridge-door assembly
on page 197

Holder contact

RC2-0342-000

Internal components (4 of 4)
on page 207

Holder, drawer connector

RC2-0396-000

Internal components (2 of 4)
on page 201

Holder, fan

RC2-0349-000

Internal components (2 of 4)
on page 201

Holder, leaf spring

RC1-3627-000

Fuser assembly on page 215

Holder, M.P. sensor

RC2-0414-000

Internal components (1 of 4)
on page 199

Holder, M.P. solenoid

RC2-0334-000

Internal components (4 of 4)
on page 207

Holder, panel PCB

RC2-0316-000

Covers on page 195

Holder, paper pick-up roller

RC2-0386-000

Internal components (4 of 4)
on page 207

Holder, separate lower guide

RC2-0429-000

Fuser assembly on page 215

Holder, switch

RC1-3727-000

Internal components (2 of 4)
on page 201

Inlet/switch cable assembly

RM1-4169-000

Internal components (2 of 4)
on page 201

Inner cover assembly

RM1-4267-000

Cartridge-door assembly
on page 197

Label, stapler prohibition

RC1-3794-000

Covers on page 195

Chapter 8 Parts and diagrams

ENWW

Table 8-18 Alphabetical parts list (continued)

ENWW

Description

Part number

Table and page

Label, transfer guide open

RC1-3796-000

Internal components (3 of 4)
on page 205

Left cover assembly

RL1-1529-000

Covers on page 195

Left paper side-end assembly

RM1-1296-000

Cassette assembly
on page 223

Lever, cartridge contact

RC1-3542-000

Internal components (4 of 4)
on page 207

Lever, pressure release sensor, left

RC1-3619-000

Fuser assembly on page 215

Lever, pressure release, left

RC1-3617-000

Fuser assembly on page 215

Lever, pressure release, right

RC1-3616-000

Fuser assembly on page 215

Lever, pressure-release sensor, right

RC1-3618-000

Fuser assembly on page 215

Link, gear release

RC1-3668-000

Internal components (1 of 4)
on page 199

Lock, lifter plate

RC1-3490-000

Cassette assembly
on page 223

M.P. lifting-plate assembly

RM1-4268-000

Cartridge-door assembly
on page 197

M.P. sensor PCB assembly

RM1-4162-000

Internal components (1 of 4)
on page 199

Main drive assembly

RM1-4253-000

Assembly locations (1 of 2)
on page 191

Main drive assembly

RM1-4253-000

Main drive assembly
on page 213

Microswitch

RK2-0534-000

Internal components (4 of 4)
on page 207

Motor, DC

RK2-1567-000

Internal components (2 of 4)
on page 201

Needle, fixing static charge

RC2-0299-000

Fuser assembly on page 215

Normal-rotation drive assembly (HP LJ P2015d, P2015dn, and
P2015x)

RM1-4256-000

Duplexing drive assembly
on page 219

Pad, M.P. separation

RL1-1524-000

Internal components (1 of 4)
on page 199

Paper pick-up gear assembly

RM1-1301-000

Internal components (1 of 4)
on page 199

Paper pick-up gear assembly

RM1-4275-000

Internal components (4 of 4)
on page 207

Paper retaining assembly (HP LJ P2015)

RM1-4276-000

Internal components (1 of 4)
on page 199

Paper-feed guide assembly

RM1-4263-000

Internal components (1 of 4)
on page 199

Paper-retaining assembly (HP LJ P2015d, P2015dn, and
P2015x)

RM1-4265-000

Internal components (1 of 4)
on page 199

Alphabetical parts list

233

Table 8-18 Alphabetical parts list (continued)

234

Description

Part number

Table and page

Paper-sensor PCB assembly

RM1-4159-000

Internal components (3 of 4)
on page 205

Paper-width sensor assembly

RM1-4245-000

Internal components (3 of 4)
on page 205

Plate, drum grounding

RC1-3565-000

Internal components (3 of 4)
on page 205

Plate, drum grounding

RC1-3541-000

Internal components (4 of 4)
on page 207

Plate, fixing reinforcement

RC1-3606-000

Fuser assembly on page 215

Plate, grounding

RC2-1568-000

Internal components (2 of 4)
on page 201

Plate, lifter

RL1-0522-000

Cassette assembly
on page 223

Plate, pressure, left

RC1-3624-000

Fuser assembly on page 215

Plate, pressure, right

RC1-3623-000

Fuser assembly on page 215

Plate, registration grounding

RC2-0384-000

Internal components (3 of 4)
on page 205

Plate, solenoid holder

RC1-3459-000

Internal components (2 of 4)
on page 201

Plate, transfer grounding

RC1-3698-000

Internal components (3 of 4)
on page 205

Rear cover assembly (HP LJ P2015)

RM1-4277-000

Covers on page 195

Rear cover assembly (HP LJ P2015d, P2015dn, and P2015x)

RM1-4270-000

Covers on page 195

Registration assembly

RM1-4244-000

Assembly locations (1 of 2)
on page 191

Registration assembly

RM1-4244-000

Internal components (3 of 4)
on page 205

Retainer, spring

RA0-1189-000

Fuser assembly on page 215

Reverse-rotation drive assembly (HP LJ P2015d, P2015dn,
and P2015x)

RM1-4257-000

Duplexing drive assembly
on page 219

Right cover assembly

RL1-1530-000

Covers on page 195

Right paper side-end assembly

RM1-1297-020

Cassette assembly
on page 223

Ring, conductive rubber

RC1-3628-000

Fuser assembly on page 215

Rod, grounding

RC2-0350-000

Internal components (2 of 4)
on page 201

Roller

RC1-0950-000

Internal components (4 of 4)
on page 207

Roller, face-down

RL1-0527-000

Internal components (1 of 4)
on page 199

Roller, face-up

RC1-3633-000

Fuser assembly on page 215

Chapter 8 Parts and diagrams

ENWW

Table 8-18 Alphabetical parts list (continued)

ENWW

Description

Part number

Table and page

Roller, idler

RC1-3481-000

Internal components (1 of 4)
on page 199

Roller, M.P. paper pick-up

RL1-1525-000

Internal components (4 of 4)
on page 207

Roller, paper pick-up

RL1-0540-000

Internal components (1 of 4)
on page 199

Roller, paper pickup idler

RC1-3470-000

Internal components (1 of 4)
on page 199

Roller, pressure

RC2-0303-000

Fuser assembly on page 215

Roller, transfer

RM1-4279-000

Internal components (3 of 4)
on page 205

Scanner assembly

RM1-4262-000

Internal components (2 of 4)
on page 201

Screw, M4x10

XB4-7401-005

Cassette assembly
on page 223

Screw, RS, M3x6

XA9-1495-000

Internal components (1 of 4)
on page 199

Screw, RS, M3x6

XA9-1561-000

Internal components (2 of 4)
on page 201

Screw, RS, M3x6

XA9-1495-000

Internal components (4 of 4)
on page 207

Screw, RS, M3x6 (HP LJ P2015)

XA9-1495-000

Internal components (2 of 4)
on page 201

Screw, RS, M3x6 (HP LJ P2015d, P2015dn, and P2015x)

XA9-1495-000

Internal components (2 of 4)
on page 201

Screw, RS, M3x8

XA9-1504-000

Internal components (1 of 4)
on page 199

Screw, RS, M3x8

XA9-1504-000

Internal components (2 of 4)
on page 201

Screw, RS, M3x8

XA9-1504-000

Internal components (3 of 4)
on page 205

Screw, RS, M3x8

XA9-1504-000

Internal components (4 of 4)
on page 207

Screw, tap, binding head, M3x8

XB4-7300-809

Covers on page 195

Screw, tap, binding head, M3x8

XB4-7300-809

Internal components (1 of 4)
on page 199

Screw, tap, binding head, M3x8

XB4-7300-809

Internal components (2 of 4)
on page 201

Screw, tap, binding head, M3x8

XB4-7300-809

Internal components (3 of 4)
on page 205

Screw, tap, binding head, M3x8

XB4-7300-809

Fuser assembly on page 215

Screw, tap, M3x6

XA9-1503-000

Internal components (1 of 4)
on page 199

Alphabetical parts list

235

Table 8-18 Alphabetical parts list (continued)

236

Description

Part number

Table and page

Screw, tap, M3x6

XA9-1503-000

Internal components (2 of 4)
on page 201

Screw, tap, M3x6

XA9-1503-000

Fuser assembly on page 215

Screw, tap, M3x8

XA9-1648-000

Internal components (2 of 4)
on page 201

Screw, tapping, truss head, M4x10

XB4-7401-005

Internal components (1 of 4)
on page 199

Screw, tapping, truss head, M4x10

XB4-7401-005

Internal components (3 of 4)
on page 205

Screw, toothed washer, M4x6

XB2-7400-606

Internal components (2 of 4)
on page 201

Screw, with washer, M3x8

XA9-1420-000

Internal components (3 of 4)
on page 205

Screw, with washer, M4x12

XA9-1422-000

Internal components (3 of 4)
on page 205

Screw, with washer, M4x12

XA9-1422-000

Fuser assembly on page 215

Separation pad assembly

RM1-1298-000

Cassette assembly
on page 223

Shaft, paper pick-up drive

RC1-3471-000

Internal components (1 of 4)
on page 199

Sheet, fixing bottom

RC2-0431-000

Fuser assembly on page 215

Sheet, insulator

RC2-0314-000

Covers on page 195

Sheet, noise absorb

RC2-0312-000

Covers on page 195

Sheet, noise absorb

RC2-0311-000

Covers on page 195

Sheet, plate bottom

RC2-1578-000

Internal components (4 of 4)
on page 207

Sheet, registration damper

RC1-3695-000

Internal components (3 of 4)
on page 205

Shield, duplexing solenoid (HP LJ P2015d, P2015dn, and
P2015x)

RC2-0347-000

Internal components (2 of 4)
on page 201

Shutter link assembly

RM1-1321-000

Internal components (3 of 4)
on page 205

Side plate, fixing, left

RC1-3605-000

Fuser assembly on page 215

Side plate, fixing, right

RC1-3604-000

Fuser assembly on page 215

Side plate, M.P. drive

RL1-1531-000

Internal components (4 of 4)
on page 207

Solenoid

RK2-1587-000

Internal components (4 of 4)
on page 207

Solenoid (HP LJ P2015)

RK2-0424-000

Internal components (2 of 4)
on page 201

Solenoid (HP LJ P2015d, P2015dn, and P2015x)

RK2-0420-000

Internal components (2 of 4)
on page 201

Chapter 8 Parts and diagrams

ENWW

Table 8-18 Alphabetical parts list (continued)

ENWW

Description

Part number

Table and page

Spring compression

RU5-2894-000

Internal components (1 of 4)
on page 199

Spring, compression

RU5-2323-000

Internal components (1 of 4)
on page 199

Spring, compression

RU5-2335-000

Internal components (2 of 4)
on page 201

Spring, compression

RC1-3736-000

Internal components (3 of 4)
on page 205

Spring, compression

RU5-2144-000

Internal components (3 of 4)
on page 205

Spring, compression

RU5-2338-000

Internal components (3 of 4)
on page 205

Spring, compression

RU5-2337-000

Internal components (4 of 4)
on page 207

Spring, compression

RC1-3625-000

Fuser assembly on page 215

Spring, compression

RU5-2901-000

Fuser assembly on page 215

Spring, compression

RC1-3489-000

Cassette assembly
on page 223

Spring, compression

RU5-2327-000

Cassette assembly
on page 223

Spring, contact

RC2-0344-000

Internal components (3 of 4)
on page 205

Spring, contact

RC1-3719-000

Internal components (4 of 4)
on page 207

Spring, grounding

RC1-3700-000

Internal components (3 of 4)
on page 205

Spring, grounding

RC1-0944-000

Internal components (4 of 4)
on page 207

Spring, grounding

RC1-3492-000

Cassette assembly
on page 223

Spring, tension

RU5-2895-000

Cartridge-door assembly
on page 197

Spring, tension

RU5-2898-000

Internal components (1 of 4)
on page 199

Spring, tension

RA0-1090-000

Fuser assembly on page 215

Spring, tension

RU5-2324-000

Cassette assembly
on page 223

Spring, torsion

RC1-3543-000

Internal components (4 of 4)
on page 207

Spring, torsion

RC2-0427-000

Internal components (4 of 4)
on page 207

Spring, torsion

RC1-3614-000

Fuser assembly on page 215

Alphabetical parts list

237

Table 8-18 Alphabetical parts list (continued)

238

Description

Part number

Table and page

Spring, transfer, right

RC1-3702-000

Internal components (3 of 4)
on page 205

Stopper

RC1-3580-000

Internal components (2 of 4)
on page 201

Stopper, cassette left

RC1-3508-000

Cassette assembly
on page 223

Stopper, cassette right

RC1-3507-000

Cassette assembly
on page 223

Stopper, claw

RC1-4198-000

Cassette assembly
on page 223

Top cover assembly

RM1-4272-000

Covers on page 195

Top sensor assembly

RM1-1283-000

Internal components (3 of 4)
on page 205

Chapter 8 Parts and diagrams

ENWW

Numerical parts list
Table 8-19 Numerical parts list

ENWW

Part number

Description

Table and page

RA0-1068-000

Cap, continuity

Internal components (4 of 4)
on page 207

RA0-1090-000

Spring, tension

Fuser assembly on page 215

RA0-1189-000

Retainer, spring

Fuser assembly on page 215

RB2-2895-000

Bushing, right

Internal components (1 of 4)
on page 199

RB2-2896-000

Bushing, left

Internal components (1 of 4)
on page 199

RB2-2897-000

Bushing

Internal components (1 of 4)
on page 199

RC1-0944-000

Spring, grounding

Internal components (4 of 4)
on page 207

RC1-0950-000

Roller

Internal components (4 of 4)
on page 207

RC1-3456-000

Guide, cassette, right center 1

Internal components (2 of 4)
on page 201

RC1-3457-000

Guide, cassette, right center 2

Internal components (2 of 4)
on page 201

RC1-3459-000

Plate, solenoid holder

Internal components (2 of 4)
on page 201

RC1-3461-000

Guide, cassette, left center 1

Internal components (4 of 4)
on page 207

RC1-3462-000

Guide, cassette, left center 2

Internal components (4 of 4)
on page 207

RC1-3463-000

Guide, cassette, left rear

Internal components (4 of 4)
on page 207

RC1-3470-000

Roller, paper pickup idler

Internal components (1 of 4)
on page 199

RC1-3471-000

Shaft, paper pick-up drive

Internal components (1 of 4)
on page 199

RC1-3472-000

Flag, paper-sensing

Internal components (1 of 4)
on page 199

RC1-3481-000

Roller, idler

Internal components (1 of 4)
on page 199

RC1-3482-000

Arm, idler roller

Internal components (1 of 4)
on page 199

RC1-3483-000

Cassette body assembly

Cassette assembly
on page 223

RC1-3489-000

Spring, compression

Cassette assembly
on page 223

Numerical parts list

239

Table 8-19 Numerical parts list (continued)

240

Part number

Description

Table and page

RC1-3490-000

Lock, lifter plate

Cassette assembly
on page 223

RC1-3492-000

Spring, grounding

Cassette assembly
on page 223

RC1-3507-000

Stopper, cassette right

Cassette assembly
on page 223

RC1-3508-000

Stopper, cassette left

Cassette assembly
on page 223

RC1-3535-000

Guide, shutter, rear

Internal components (2 of 4)
on page 201

RC1-3541-000

Plate, drum grounding

Internal components (4 of 4)
on page 207

RC1-3542-000

Lever, cartridge contact

Internal components (4 of 4)
on page 207

RC1-3543-000

Spring, torsion

Internal components (4 of 4)
on page 207

RC1-3546-000

Cam, right

Internal components (2 of 4)
on page 201

RC1-3561-000

Arm lock

Internal components (4 of 4)
on page 207

RC1-3562-000

Bushing

Internal components (4 of 4)
on page 207

RC1-3563-000

Cover, drum

Internal components (3 of 4)
on page 205

RC1-3565-000

Plate, drum grounding

Internal components (3 of 4)
on page 205

RC1-3580-000

Stopper

Internal components (2 of 4)
on page 201

RC1-3604-000

Side plate, fixing, right

Fuser assembly on page 215

RC1-3605-000

Side plate, fixing, left

Fuser assembly on page 215

RC1-3606-000

Plate, fixing reinforcement

Fuser assembly on page 215

RC1-3607-000

Guide, fixing, upper

Fuser assembly on page 215

RC1-3611-000

Guide, paper separate, lower

Fuser assembly on page 215

RC1-3613-000

Flag, paper delivery sensor

Fuser assembly on page 215

RC1-3614-000

Spring, torsion

Fuser assembly on page 215

RC1-3615-000

Bushing

Fuser assembly on page 215

RC1-3616-000

Lever, pressure release, right

Fuser assembly on page 215

RC1-3617-000

Lever, pressure release, left

Fuser assembly on page 215

RC1-3618-000

Lever, pressure-release sensor, right

Fuser assembly on page 215

RC1-3619-000

Lever, pressure release sensor, left

Fuser assembly on page 215

Chapter 8 Parts and diagrams

ENWW

Table 8-19 Numerical parts list (continued)

ENWW

Part number

Description

Table and page

RC1-3622-000

Flag, intertwine prevention

Fuser assembly on page 215

RC1-3623-000

Plate, pressure, right

Fuser assembly on page 215

RC1-3624-000

Plate, pressure, left

Fuser assembly on page 215

RC1-3625-000

Spring, compression

Fuser assembly on page 215

RC1-3627-000

Holder, leaf spring

Fuser assembly on page 215

RC1-3628-000

Ring, conductive rubber

Fuser assembly on page 215

RC1-3633-000

Roller, face-up

Fuser assembly on page 215

RC1-3665-000

Bushing

Internal components (1 of 4)
on page 199

RC1-3668-000

Link, gear release

Internal components (1 of 4)
on page 199

RC1-3695-000

Sheet, registration damper

Internal components (3 of 4)
on page 205

RC1-3698-000

Plate, transfer grounding

Internal components (3 of 4)
on page 205

RC1-3700-000

Spring, grounding

Internal components (3 of 4)
on page 205

RC1-3702-000

Spring, transfer, right

Internal components (3 of 4)
on page 205

RC1-3708-000

Cover, registration gear

Internal components (3 of 4)
on page 205

RC1-3719-000

Spring, contact

Internal components (4 of 4)
on page 207

RC1-3727-000

Holder, switch

Internal components (2 of 4)
on page 201

RC1-3736-000

Spring, compression

Internal components (3 of 4)
on page 205

RC1-3794-000

Label, stapler prohibition

Covers on page 195

RC1-3796-000

Label, transfer guide open

Internal components (3 of 4)
on page 205

RC1-4198-000

Stopper, claw

Cassette assembly
on page 223

RC2-0295-000

Frame, fixing

Fuser assembly on page 215

RC2-0296-000

Guide, fixing entrance

Fuser assembly on page 215

RC2-0297-000

Bushing

Fuser assembly on page 215

RC2-0298-000

Bushing

Fuser assembly on page 215

RC2-0299-000

Needle, fixing static charge

Fuser assembly on page 215

RC2-0300-000

Cover, fixing

Fuser assembly on page 215

RC2-0303-000

Roller, pressure

Fuser assembly on page 215

Numerical parts list

241

Table 8-19 Numerical parts list (continued)

242

Part number

Description

Table and page

RC2-0311-000

Sheet, noise absorb

Covers on page 195

RC2-0312-000

Sheet, noise absorb

Covers on page 195

RC2-0314-000

Sheet, insulator

Covers on page 195

RC2-0316-000

Holder, panel PCB

Covers on page 195

RC2-0323-000

Guide, reverse

Internal components (1 of 4)
on page 199

RC2-0330-000

Cover, front

Covers on page 195

RC2-0332-000

Cover, connector

Covers on page 195

RC2-0334-000

Holder, M.P. solenoid

Internal components (4 of 4)
on page 207

RC2-0335-000

Guide, M.P. cable

Internal components (4 of 4)
on page 207

RC2-0339-000

Guide, cartridge, left lower

Internal components (4 of 4)
on page 207

RC2-0340-000

Guide, cartridge font

Internal components (4 of 4)
on page 207

RC2-0342-000

Holder contact

Internal components (4 of 4)
on page 207

RC2-0344-000

Spring, contact

Internal components (3 of 4)
on page 205

RC2-0346-000

Guide, cartridge, right lower

Internal components (2 of 4)
on page 201

RC2-0347-000

Shield, duplexing solenoid (HP LJ P2015d, P2015dn, and
P2015x)

Internal components (2 of 4)
on page 201

RC2-0349-000

Holder, fan

Internal components (2 of 4)
on page 201

RC2-0350-000

Rod, grounding

Internal components (2 of 4)
on page 201

RC2-0351-000

Duct

Internal components (2 of 4)
on page 201

RC2-0354-000

Duct

Internal components (2 of 4)
on page 201

RC2-0356-000

Bushing

Internal components (3 of 4)
on page 205

RC2-0357-000

Bushing

Internal components (3 of 4)
on page 205

RC2-0358-000

Eliminator, static charge

Internal components (3 of 4)
on page 205

RC2-0359-000

Guide, transfer front

Internal components (3 of 4)
on page 205

RC2-0384-000

Plate, registration grounding

Internal components (3 of 4)
on page 205

Chapter 8 Parts and diagrams

ENWW

Table 8-19 Numerical parts list (continued)

ENWW

Part number

Description

Table and page

RC2-0386-000

Holder, paper pick-up roller

Internal components (4 of 4)
on page 207

RC2-0387-000

Cam, M.P., left

Internal components (4 of 4)
on page 207

RC2-0388-000

Cam, M.P., right

Internal components (4 of 4)
on page 207

RC2-0392-000

Arm, tag

Internal components (2 of 4)
on page 201

RC2-0396-000

Holder, drawer connector

Internal components (2 of 4)
on page 201

RC2-0397-000

Guide, cable

Internal components (2 of 4)
on page 201

RC2-0405-000

Arm, cam

Internal components (2 of 4)
on page 201

RC2-0406-000

Arm, link

Internal components (2 of 4)
on page 201

RC2-0410-000

Cam

Internal components (2 of 4)
on page 201

RC2-0414-000

Holder, M.P. sensor

Internal components (1 of 4)
on page 199

RC2-0415-000

Flag, M.P. sensor

Internal components (1 of 4)
on page 199

RC2-0416-000

Guide, cassette, right rear

Internal components (2 of 4)
on page 201

RC2-0419-000

Base, separation pad

Internal components (1 of 4)
on page 199

RC2-0420-000

Cover, paper pick-up roller

Internal components (4 of 4)
on page 207

RC2-0421-000

Hinge, multipurpose, left

Cartridge-door assembly
on page 197

RC2-0422-000

Hinge, multipurpose, right

Cartridge-door assembly
on page 197

RC2-0423-000

Guide, F.F.C

Internal components (4 of 4)
on page 207

RC2-0424-000

Guide, F.F.C

Internal components (4 of 4)
on page 207

RC2-0425-000

Guide, cartridge, left upper

Internal components (4 of 4)
on page 207

RC2-0426-000

Guide, cartridge, right upper

Internal components (2 of 4)
on page 201

RC2-0427-000

Spring, torsion

Internal components (4 of 4)
on page 207

RC2-0428-000

Guide, shutter, front

Internal components (2 of 4)
on page 201

Numerical parts list

243

Table 8-19 Numerical parts list (continued)

244

Part number

Description

Table and page

RC2-0429-000

Holder, separate lower guide

Fuser assembly on page 215

RC2-0431-000

Sheet, fixing bottom

Fuser assembly on page 215

RC2-1568-000

Plate, grounding

Internal components (2 of 4)
on page 201

RC2-1569-000

Guide, cable

Internal components (1 of 4)
on page 199

RC2-1578-000

Sheet, plate bottom

Internal components (4 of 4)
on page 207

RK2-0420-000

Solenoid (HP LJ P2015d, P2015dn, and P2015x)

Internal components (2 of 4)
on page 201

RK2-0424-000

Solenoid (HP LJ P2015)

Internal components (2 of 4)
on page 201

RK2-0534-000

Microswitch

Internal components (4 of 4)
on page 207

RK2-1567-000

Motor, DC

Internal components (2 of 4)
on page 201

RK2-1587-000

Solenoid

Internal components (4 of 4)
on page 207

RK2-1589-000

Fan

Internal components (2 of 4)
on page 201

RL1-0517-000

Guide, cassette, right front

Internal components (2 of 4)
on page 201

RL1-0518-000

Guide, cassette, left front

Internal components (4 of 4)
on page 207

RL1-0522-000

Plate, lifter

Cassette assembly
on page 223

RL1-0527-000

Roller, face-down

Internal components (1 of 4)
on page 199

RL1-0540-000

Roller, paper pick-up

Internal components (1 of 4)
on page 199

RL1-1524-000

Pad, M.P. separation

Internal components (1 of 4)
on page 199

RL1-1525-000

Roller, M.P. paper pick-up

Internal components (4 of 4)
on page 207

RL1-1529-000

Left cover assembly

Covers on page 195

RL1-1530-000

Right cover assembly

Covers on page 195

RL1-1531-000

Side plate, M.P. drive

Internal components (4 of 4)
on page 207

RM1-1251-000

Delivery sensor PCB assembly

Fuser assembly on page 215

RM1-1262-000

Duplex driver PCB assembly (HP LJ P2015d, P2015dn, and
P2015x)

Internal components (2 of 4)
on page 201

RM1-1262-000

Duplex driver PCB assembly (HP LJ P2015d, P2015dn, and
P2015x)

PCB assembly locations
on page 227

Chapter 8 Parts and diagrams

ENWW

Table 8-19 Numerical parts list (continued)

ENWW

Part number

Description

Table and page

RM1-1283-000

Top sensor assembly

Internal components (3 of 4)
on page 205

RM1-1291-000

Delivery frame assembly

Fuser assembly on page 215

RM1-1295-000

Back end limit assembly

Cassette assembly
on page 223

RM1-1296-000

Left paper side-end assembly

Cassette assembly
on page 223

RM1-1297-020

Right paper side-end assembly

Cassette assembly
on page 223

RM1-1298-000

Separation pad assembly

Cassette assembly
on page 223

RM1-1301-000

Paper pick-up gear assembly

Internal components (1 of 4)
on page 199

RM1-1305-000

Face-down gear assembly

Assembly locations (1 of 2)
on page 191

RM1-1305-000

Face-down gear assembly

Face-down gear assembly
on page 221

RM1-1321-000

Shutter link assembly

Internal components (3 of 4)
on page 205

RM1-4159-000

Paper-sensor PCB assembly

Internal components (3 of 4)
on page 205

RM1-4162-000

M.P. sensor PCB assembly

Internal components (1 of 4)
on page 199

RM1-4163-000

Cable, memory tag

Internal components (2 of 4)
on page 201

RM1-4169-000

Inlet/switch cable assembly

Internal components (2 of 4)
on page 201

RM1-4244-000

Registration assembly

Assembly locations (1 of 2)
on page 191

RM1-4244-000

Registration assembly

Internal components (3 of 4)
on page 205

RM1-4245-000

Paper-width sensor assembly

Internal components (3 of 4)
on page 205

RM1-4247-000

Fuser assembly (110 V)

Assembly locations (2 of 2)
on page 193

RM1-4247-000

Fuser assembly (110 V)

Fuser assembly on page 215

RM1-4248-000

Fuser assembly (220 V)

Assembly locations (2 of 2)
on page 193

RM1-4248-000

Fuser assembly (220 V)

Fuser assembly on page 215

RM1-4249-000

Film guide assembly (110 V)

Fuser assembly on page 215

RM1-4250-000

Film guide assembly (220 V)

Fuser assembly on page 215

RM1-4251-000

Cassette

Assembly locations (1 of 2)
on page 191

Numerical parts list

245

Table 8-19 Numerical parts list (continued)

246

Part number

Description

Table and page

RM1-4251-000

Cassette

Cassette assembly
on page 223

RM1-4252-000

Cassette cover assembly

Cassette assembly
on page 223

RM1-4253-000

Main drive assembly

Assembly locations (1 of 2)
on page 191

RM1-4253-000

Main drive assembly

Main drive assembly
on page 213

RM1-4255-000

Duplex-drive assembly

Assembly locations (2 of 2)
on page 193

RM1-4255-000

Duplexing drive assembly (HP LJ P2015d, P2015dn, and
P2015x)

Duplexing drive assembly
on page 219

RM1-4256-000

Normal-rotation drive assembly (HP LJ P2015d, P2015dn, and
P2015x)

Duplexing drive assembly
on page 219

RM1-4257-000

Reverse-rotation drive assembly (HP LJ P2015d, P2015dn,
and P2015x)

Duplexing drive assembly
on page 219

RM1-4258-000

Duplexing assembly (HP LJ P2015d, P2015dn, and P2015x)

Assembly locations (2 of 2)
on page 193

RM1-4258-000

Duplexing assembly (HP LJ P2015d, P2015dn, and P2015x)

Duplexing assembly
on page 225

RM1-4262-000

Scanner assembly

Internal components (2 of 4)
on page 201

RM1-4263-000

Paper-feed guide assembly

Internal components (1 of 4)
on page 199

RM1-4265-000

Paper-retaining assembly (HP LJ P2015d, P2015dn, and
P2015x)

Internal components (1 of 4)
on page 199

RM1-4266-000

Cartridge-door assembly

Cartridge-door assembly
on page 197

RM1-4267-000

Inner cover assembly

Cartridge-door assembly
on page 197

RM1-4268-000

M.P. lifting-plate assembly

Cartridge-door assembly
on page 197

RM1-4269-000

Expansion-tray assembly

Cartridge-door assembly
on page 197

RM1-4270-000

Rear cover assembly (HP LJ P2015d, P2015dn, and P2015x)

Covers on page 195

RM1-4272-000

Top cover assembly

Covers on page 195

RM1-4273-000

ECU assembly (110 V)

Assembly locations (2 of 2)
on page 193

RM1-4273-000

ECU assembly (220 V)

Assembly locations (2 of 2)
on page 193

RM1-4273-000

ECU assembly (110 V)

ECU assembly on page 211

RM1-4273-000

ECU assembly (110 V)

PCB assembly locations
on page 227

Chapter 8 Parts and diagrams

ENWW

Table 8-19 Numerical parts list (continued)

ENWW

Part number

Description

Table and page

RM1-4274-000

ECU assembly (220 V)

ECU assembly on page 211

RM1-4274-000

ECU assembly (220 V)

PCB assembly locations
on page 227

RM1-4275-000

Paper pick-up gear assembly

Internal components (4 of 4)
on page 207

RM1-4276-000

Paper retaining assembly (HP LJ P2015)

Internal components (1 of 4)
on page 199

RM1-4277-000

Rear cover assembly (HP LJ P2015)

Covers on page 195

RM1-4279-000

Roller, transfer

Internal components (3 of 4)
on page 205

RM2-0407-000

Cover, multipurpose

Cartridge-door assembly
on page 197

RU5-0320-000

Gear, 33T

Internal components (3 of 4)
on page 205

RU5-0328-000

Gear, 10T

Cassette assembly
on page 223

RU5-0330-000

Gear, 17T

Fuser assembly on page 215

RU5-0331-000

Gear, 29T

Internal components (1 of 4)
on page 199

RU5-0332-000

Gear, 19T

Internal components (1 of 4)
on page 199

RU5-0927-000

Gear, 19T

Internal components (4 of 4)
on page 207

RU5-0928-000

Gear, 26T

Internal components (4 of 4)
on page 207

RU5-0929-000

Gear, 14T

Internal components (4 of 4)
on page 207

RU5-2144-000

Spring, compression

Internal components (3 of 4)
on page 205

RU5-2323-000

Spring, compression

Internal components (1 of 4)
on page 199

RU5-2324-000

Spring, tension

Cassette assembly
on page 223

RU5-2327-000

Spring, compression

Cassette assembly
on page 223

RU5-2335-000

Spring, compression

Internal components (2 of 4)
on page 201

RU5-2337-000

Spring, compression

Internal components (4 of 4)
on page 207

RU5-2338-000

Spring, compression

Internal components (3 of 4)
on page 205

RU5-2894-000

Spring compression

Internal components (1 of 4)
on page 199

Numerical parts list

247

Table 8-19 Numerical parts list (continued)

248

Part number

Description

Table and page

RU5-2895-000

Spring, tension

Cartridge-door assembly
on page 197

RU5-2898-000

Spring, tension

Internal components (1 of 4)
on page 199

RU5-2901-000

Spring, compression

Fuser assembly on page 215

VS1-7258-007

Connector, drawer

Internal components (2 of 4)
on page 201

XA9-1420-000

Screw, with washer, M3x8

Internal components (3 of 4)
on page 205

XA9-1422-000

Screw, with washer, M4x12

Internal components (3 of 4)
on page 205

XA9-1422-000

Screw, with washer, M4x12

Fuser assembly on page 215

XA9-1495-000

Screw, RS, M3x6

Internal components (1 of 4)
on page 199

XA9-1495-000

Screw, RS, M3x6 (HP LJ P2015d, P2015dn, and P2015x)

Internal components (2 of 4)
on page 201

XA9-1495-000

Screw, RS, M3x6 (HP LJ P2015)

Internal components (2 of 4)
on page 201

XA9-1495-000

Screw, RS, M3x6

Internal components (4 of 4)
on page 207

XA9-1503-000

Screw, tap, M3x6

Internal components (1 of 4)
on page 199

XA9-1503-000

Screw, tap, M3x6

Internal components (2 of 4)
on page 201

XA9-1503-000

Screw, tap, M3x6

Fuser assembly on page 215

XA9-1504-000

Screw, RS, M3x8

Internal components (1 of 4)
on page 199

XA9-1504-000

Screw, RS, M3x8

Internal components (2 of 4)
on page 201

XA9-1504-000

Screw, RS, M3x8

Internal components (3 of 4)
on page 205

XA9-1504-000

Screw, RS, M3x8

Internal components (4 of 4)
on page 207

XA9-1561-000

Screw, RS, M3x6

Internal components (2 of 4)
on page 201

XA9-1648-000

Screw, tap, M3x8

Internal components (2 of 4)
on page 201

XB2-7400-606

Screw, toothed washer, M4x6

Internal components (2 of 4)
on page 201

XB4-7300-809

Screw, tap, binding head, M3x8

Covers on page 195

XB4-7300-809

Screw, tap, binding head, M3x8

Internal components (1 of 4)
on page 199

Chapter 8 Parts and diagrams

ENWW

Table 8-19 Numerical parts list (continued)

ENWW

Part number

Description

Table and page

XB4-7300-809

Screw, tap, binding head, M3x8

Internal components (2 of 4)
on page 201

XB4-7300-809

Screw, tap, binding head, M3x8

Internal components (3 of 4)
on page 205

XB4-7300-809

Screw, tap, binding head, M3x8

Fuser assembly on page 215

XB4-7401-005

Screw, tapping, truss head, M4x10

Internal components (1 of 4)
on page 199

XB4-7401-005

Screw, tapping, truss head, M4x10

Internal components (3 of 4)
on page 205

XB4-7401-005

Screw, M4x10

Cassette assembly
on page 223

Numerical parts list

249

250

Chapter 8 Parts and diagrams

ENWW

Accessory/Consumable addendum

This appendix provides information on the following topics:

ENWW

●

Consumables and accessories

●

10/100 networking print servers

●

HP print cartridges

●

DIMMs (memory or font)

251

Consumables and accessories
Product name

Description

Part number

Print cartridge

3,000-page print cartridge

Q7553A

Print cartridge

7,000-page print cartridge

Q7553X

Pickup roller

Tray 1 pickup roller

CB366-67901

Pickup roller

Tray 2 pickup roller

CB366-67902

Separation pad

Separation pad for 250sheet feeder

RM1-1298-000CN

250-sheet paper tray

Optional tray 3

Q5931A

HP LaserJet Family Print
Media Guide

http://www.hp.com/support/
ljpaperguide

10/100 networking print servers
Table A-1 HP LaserJet P2015 Series printer

252

Item and description

Order number

HP Jetdirect en3700 fast Ethernet print server

J7942A

HP Jetdirect en2400 802.11g wireless external print server
(full featured, USB port)

J7951A

Appendix A Accessory/Consumable addendum

ENWW

HP print cartridges
HP policy on non-HP print cartridges
Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new,
refilled, or remanufactured. Since they are not HP products, Hewlett-Packard cannot influence their
design or control their quality. Service or repair that is required as a result of using non-HP print
cartridges will not be covered under the printer warranty.
NOTE The warranty does not apply to defects resulting from software, interfacing, or parts
not supplied by Hewlett-Packard.

Storing print cartridges
Do not remove the print cartridge from its package until you are ready to use it, and minimize
exposure to light.

Print cartridge life expectancy
The average cartridge yield is 3000 pages in accordance with ISO/IEC 19752. A replacement
cartridge that has an average yield of 7000 pages in accordance with ISO/IEC 19752 is also
available. Actual cartridge yield depends on specific use.

Saving toner
EconoMode is a feature that allows the printer to use less toner per page. Selecting this option may
extend the life of the print cartridge and reduce cost per page. However, it will also reduce print
quality. The printed image is lighter, but it is adequate for printing drafts or proofs. HP does not
recommend full-time use of EconoMode. If EconoMode is used full-time, it is possible that the toner
supply will outlast the mechanical parts in the toner cartridge. If print quality begins to degrade under
these circumstances, you will need to install a new toner cartridge, even if there is toner supply
remaining in the cartridge.

ENWW

HP print cartridges

253

DIMMs (memory or font)
The following sections provide instructions for installing, testing, and removing DIMMs.

Install a DIMM
To install a DIMM, follow the instructions below:
CAUTION Handling a DIMM (memory) without wearing a grounded, antistatic device might
damage the DIMM. Touch any metal part of the printer or other grounded metal before
touching the DIMM.

254

Use the power switch to turn off the printer, and then unplug all of the cables and cords
connected to the printer.

Open the DIMM door.

Remove the DIMM from the antistatic bag it came in, grasping the DIMM on the top edge.

Appendix A Accessory/Consumable addendum

ENWW

With the gold contacts facing upward, insert the DIMM in the DIMM seat and press the DIMM
body in until the metal retaining pins click.

DIMMs (memory or font)

255

Close the DIMM door.

Reconnect all printer cables and cords, and then use the power switch to turn on the printer.

Test the DIMM installation
To test the DIMM installation, print a configuration page, and check the Total Memory specified on
the page.
If all lights on the control panel are blinking, the DIMM installation was unsuccessful. Remove the
DIMM and reinstall it.

Remove a DIMM
To remove a DIMM, follow the instructions below:
CAUTION Handling a DIMM (memory) without wearing a grounded, antistatic device might
damage the DIMM. Touch any metal part of the printer or other grounded metal before
touching the DIMM.
1.

256

Use the power switch to turn off the printer, and then unplug all of the cables and cords
connected to the printer.

Appendix A Accessory/Consumable addendum

ENWW

Open the DIMM door.

Unlock the DIMM retaining pins by pressing them outward.

DIMMs (memory or font)

257

Grasp the DIMM on the bottom edge, and then remove the DIMM from the printer.

NOTE Store the DIMM in an antistatic bag.

258

Close the DIMM door.

Reconnect all printer cables and cords, and then use the power switch to turn on the printer.

Appendix A Accessory/Consumable addendum

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Service and support

This appendix provides information on the following topics:

ENWW

●

Hardware service

●

Extended warranty

●

Guidelines for repacking the printer

●

How to contact HP

259

Hardware service
If your hardware fails during the warranty period, Hewlett-Packard offers the following support options:
●

Hewlett-Packard repair services: Hewlett-Packard will arrange to pick up the unit, repair it,
and return it to you within 5 to 10 business days, depending on your location.

●

Hewlett-Packard authorized service provider: You can return the unit to a local authorized
service dealer.

Extended warranty
HP Care Pack provides coverage for the HP product and all HP-supplied internal components. The
hardware maintenance covers a three-year period from the date of the HP product purchase. The
customer may purchase an HP Care Pack up to one year from the date of purchase of the
HP product. For more information, contact the HP Customer Care Service and Support group.
HP Care Pack options might be available after the standard warranty period has expired. Go to
http://www.hpexpress-services.com/10467a/ and enter the product number to identify the HP Care
Pack options that are available for your product.

260

Appendix B Service and support

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Guidelines for repacking the printer
Use the following guidelines when repacking the printer:
●

If possible, include print samples and 5 to 10 sheets of paper or other media that did not print
correctly.

●

Remove and keep any DIMMs (memory) installed in the printer.
CAUTION Static electricity can damage DIMMs. When handling DIMMs, wear a
grounded, antistatic wrist strap.

●

Remove and keep any cables, trays, and optional accessories installed in the printer.

●

Remove and keep the print cartridge.
CAUTION To prevent damage to the print cartridge, store the print cartridge in its
original packing material, or store it so that it is not exposed to light.

●

If possible, use the original shipping container and packing material. Shipping damage as a
result of inadequate packing is your responsibility. If you have already disposed of the printer's
packing material, contact a local mailing service for information on repacking the printer.

●

Hewlett-Packard recommends that you insure the equipment for shipment.

How to contact HP
If you need to contact HP for service or support, use one of the following links:

ENWW

●

In the United States, go to http://www.hp.com/support/ljP2015/.

●

Worldwide, go to http://www.hp.com/.

Guidelines for repacking the printer

261

262

Appendix B Service and support

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Printer specifications

This appendix provides information on the following topics:

ENWW

●

Environmental specifications

●

Acoustic emissions

●

Electrical specifications

●

Physical specifications

●

Printer capacities and ratings

●

Memory specifications

●

Port availability

263

Environmental specifications
Operating environment

Storage environment

Printer plugged into an AC outlet:
●

Temperature: 10° C to 32.5° C (50° F to 90.5° F)

●

Humidity: 20 to 80 percent (no condensation)

Printer unplugged from an AC outlet:
●

Temperature: 0° C to 40° C (32° F to 104° F)

●

Humidity: 10 to 80 percent (no condensation)

NOTE Values are based on preliminary data. See http://www.hp.com/support/ljP2015 for
current information.

Acoustic emissions
Declared per ISO 9296
Table C-1 HP LaserJet P2015 printer
Sound power level

Printing (27 ppm): LWAd = 6.4 Bels A and 62 dB (A)
Ready (Sleep): Inaudible

Sound pressure level bystander position

Printing (27 ppm): LpAm = 50 dB (A)
Ready (Sleep): Inaudible

NOTE Values are based on preliminary data. See http://www.hp.com/support/ljP2015 for
current information.
NOTE Configuration tested: HP LaserJet P2015 base base unit, 26 ppm, standard tray, A4
paper, and simplex continuous print.

264

Appendix C Printer specifications

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Electrical specifications
WARNING! Power requirements are based on the country/region where the printer is sold.
Do not convert operating voltages. Doing so might damage the printer and void the product
warranty.
Table C-2 HP LaserJet P2015 printer
Power requirements (110)

110-127 V (+/-10%), 50/60 Hz (+/-2)

Power requirements (220)

220 V - 240 V (+/-10%), 50/60 Hz (+/-2 Hz)

Power consumption

●

During printing (27 ppm): 350 watts (average)

●

During Ready (Standby) and Sleep*: 7 Watts
* Instant-on fuser technology

Rated current

●

Off: <0.1 watts

●

4.9 amps at 115 volts

●

2.9 amps at 230 volts

Table C-3 HP LaserJet P2015d printer, HP LaserJet P2015n printer, HP LaserJet P2015x printer
Power requirements (110)

110-127 V (+/-10%), 50/60 Hz (+/-2)

Power requirements (220)

220 V - 240 V (+/-10%), 50/60 Hz (+/-2 Hz)

Power consumption

●

During printing (27 ppm): 350 watts (average)

●

During Ready (Standby) and Sleep*: 7 Watts
* Instant-on fuser technology

Rated current

ENWW

●

Off: <0.1 watts

●

4.9 amps at 115 volts

●

2.9 amps at 230 volts

Electrical specifications

265

Table C-4 HP LaserJet P2015dn printer
Power requirements (110)

110-127 V (+/-10%), 50/60 Hz (+/-2)

Power requirements (220)

220 V - 240 V (+/-10%), 50/60 Hz (+/-2 Hz)

Power consumption

●

During printing (27 ppm): 350 watts (average)

●

During Ready (Standby) and Sleep*: 7 Watts
* Instant-on fuser technology

Rated current

●

Off: <0.1 watts

●

4.9 amps at 115 volts

●

2.9 amps at 230 volts

NOTE Values are based on preliminary data. See http://www.hp.com/support/ljP2015 for
current information.
NOTE The power reported is the highest value measured for monochrome printing using all
standard voltages.
NOTE The default time from Ready mode to Sleep mode and the recovery time from Sleep
mode to the start of printing is less than 10 seconds because of the instant-on fusing.
NOTE The heat dissipation in Ready mode is 25 BTU/hour.

266

Appendix C Printer specifications

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Physical specifications
Dimensions

Weight (3,000-page cartridge installed)

●

Width: 350 mm (16.8 inches)

●

Depth: 361 mm (14.2 inches)

●

Height: 256 mm (10.0 inches)

HP LaserJet P2015 printer: 10.7 kg (23.6 lb)

NOTE Values are based on preliminary data. See http://www.hp.com/support/ljP2015 for
current information.

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Physical specifications

267

Printer capacities and ratings
Print speed

HP LaserJet P2015 printer:
●

27 ppm (letter), 26 ppm (A4)

●

First page out in as few as 8.5 seconds

Tray 2 capacity

250 sheets of regular weight 75 g/m2 (20 lb) paper

Tray 1 capacity

50 sheets of regular weight 75 g/m2 ((20 lb)) paper

Optional input tray (tray 3) capacity

250 sheets of regular weight 75 g/m2 (20 lb) paper

Top (face down) output bin capacity

125 sheets of regular weight 75 g/m2 (20 lb) paper

Minimum paper size

76 by 127 mm (3 by 5 inches)

Maximum paper size

216 by 356 mm (8.5 by 14 inches)

Media weight

Output bin: 60 to 105 g/m2 (16 to 28 lbs)
Straight through media path: 60 to 163 g/m2 (16 to 43 lbs)

Base memory

32 MB RAM

Upgrade memory expansion

One DIMM slot available for a 32, 64, 128, or 256 MB RAM
DIMM

Print resolution

●

1200 dpi: This setting uses ProRes 1200 to provide
fine-line detail at 1200 x 1200 dpi.

●

1200 effective dpi: This setting provides 1200 dpi
effective output quality using FastRes 1200.

●

600 dpi: This setting provides 600 x 600 dpi output with
Resolution Enhancement technology (REt) for
improved text.

●

10,000 single-sided pages per month (maximum)

●

1,000 single-sided pages per month (average)

Duty cycle

PCL

PCL 5e, PCL 6

Postscript emulation

HP postscript level 3 emulation

Memory specifications
Base memory

32 MB RAM

Upgrade memory expansion

100-pin, 66 MHz minimum speed

Port availability
USB

Compatible with High-speed USB 2.0 specifications

Network

RJ-45, Ethernet 10/100

(networking-equipped models only)

268

Appendix C Printer specifications

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Regulatory information

269

FCC compliance
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy. If it is not installed and used in accordance with the instructions, it
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
●

Reorient or relocate the receiving antenna.

●

Increase separation between equipment and receiver.

●

Connect equipment to an outlet on a circuit different from that to which the receiver is located.

●

Consult your dealer or an experienced radio/TV technician.
NOTE Any changes or modifications to the printer that are not expressly approved by
Hewlett-Packard could void the user's authority to operate this equipment.
Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of
FCC rules.

270

Appendix D Regulatory information

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Declaration of Conformity statements
Declaration of Conformity
according to ISO/IEC Guide 22 and EN 45014
Manufacturer's Name:
Manufacturer's Address:

Hewlett-Packard Company
11311 Chinden Boulevard,
Boise, Idaho 83714-1021, USA

declares that the product
Product Name:

HP LaserJet P2015 Series

Regulatory Model 3):

BOISB-0602-00

Product Options:

Including: Q5931A — Optional 250-Sheet Input Tray
ALL
Toner Cartridges: Q7553A / Q7553X

conforms to the following Product Specifications:
Safety:

IEC 60950-1:2001 / EN 60950-1:2001 +A11
IEC 60825-1:1993 +A1 +A2/EN 60825-1:1994 +A1 +A2 Class 1 Laser/LED Product)
GB4943-2001

EMC:

CISPR 22:1993 +A1 +A2/ EN 55022:1994 Class B1)
EN 61000-3-2:2000
EN 61000-3-3:1995 / A1
EN 55024:1998 +A1 +A2
FCC Title 47 CFR, Part 15 Class B2) / ICES-003, Issue 4
GB9254-1998, GB17625.1-2003

Supplementary Information:
The product herewith complies with the requirements of the EMC Directive 89/336/EEC and the Low Voltage Directive 73/23/EEC, and
carries the CE-marking accordingly.
1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.
2) This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
3) For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the product
name or the product number(s).
Boise, Idaho 83714, USA
September 1, 2006
For Regulatory Topics ONLY, contact:
Australia Contact:

Product Regulations Manager, Hewlett-Packard Australia Ltd., 31-41 Joseph Street, Blackburn, Victoria 3130, Australia

European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE / Standards
Europe, Herrenberger Straße 140, Böblingen, D-71034, Germany, (FAX: +49-7031-14-3143)
USA Contact:

ENWW

Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160, Boise, Idaho 83707-0015,
USA, (Phone: 208-396-6000)

Declaration of Conformity statements

271

Regulatory statements
Laser safety statement
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration
has implemented regulations for laser products manufactured since August 1, 1976. Compliance is
mandatory for products marketed in the United States. The printer is certified as a "Class 1" laser
product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance
Standard according to the Radiation Control for Health and Safety Act of 1968.
Since radiation emitted inside the printer is completely confined within protective housings and
external covers, the laser beam cannot escape during any phase of normal user operation.
WARNING! Using controls, making adjustments, or performing procedures other than those
specified in this user guide could result in exposure to hazardous radiation.

Canadian DOC regulations
Complies with Canadian EMC Class B requirements.
« Conforme à la classe B des normes canadiennes de compatibilité électromagnétiques (CEM). »

Korean EMI statement

272

Appendix D Regulatory information

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Laser statement for Finland
LASERTURVALLISUUS
LUOKAN 1 LASERLAITE
KLASS 1 LASER APPARAT
HP LaserJet P2015, HP LaserJet P2015d, HP LaserJet P2015n, HP LaserJet P2015x,
HP LaserJet P2015dn -laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite.
Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen
ulkopuolelle.
Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.
VAROITUS!
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa
käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
VARNING!
Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren
utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1.
HUOLTO
HP LaserJet P2015, HP LaserJet P2015d, HP LaserJet P2015n, HP LaserJet P2015x,
HP LaserJet P2015dn -kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita.
Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi
huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai
muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka
voidaan suorittaa ilman erikoistyökaluja.
VARO!
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömälle lasersäteilylle laitteen
ollessa toiminnassa. Älä katso säteeseen.
VARNING!
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för
osynlig laserstrålning. Betrakta ej strålen.
Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista:
Aallonpituus 785-800 nm
Teho 5 mW
Luokan 3B laser

ENWW

Regulatory statements

273

274

Appendix D Regulatory information

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Warranty and licensing

275

Hewlett-Packard limited warranty statement
HP PRODUCT

DURATION OF LIMITED WARRANTY

HP LaserJet P2015 Series printers

One year from date of purchase

HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in
materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of
such defects during the warranty period, HP will, at its option, either repair or replace products which prove to
be defective. Replacement products may be either new or equivalent in performance to new.
HP warrants to you that HP software will not fail to execute its programming instructions after the date of
purchase, for the period specified above, due to defects in material and workmanship when properly installed
and used. If HP receives notice of such defects during the warranty period, HP will replace software which does
not execute its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within
a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund
of the purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivalent to new in performance or may have been subject to
incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration,
(b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse,
(d) operation outside of the published environmental specifications for the product, or (e) improper site
preparation or maintenance.
HP's limited warranty is valid in any country/region or locality where HP has a support presence for this product
and where HP has marketed this product. The level of warranty service you receive may vary according to local
standards. HP will not alter form, fit or function of the product to make it operate in a country/region for which it
was never intended to function for legal or regulatory reasons. TO THE EXTENT ALLOWED BY LOCAL LAW,
THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER
WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR
A PARTICULAR PURPOSE. Some countries/regions, states or provinces do not allow limitations on the
duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives
you specific legal rights and you might also have other rights that vary from country/region to country/region,
state to state, or province to province.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE
YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR
ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL,
CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN
CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion
or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

276

Appendix E Warranty and licensing

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Hewlett-Packard software license agreement
ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS
SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE
LICENSE TERMS.
HP SOFTWARE LICENSE TERMS
The following License Terms govern your use of the accompanying Software unless you have a
separate signed agreement with Hewlett-Packard.
License Grant. Hewlett-Packard grants you a license to use one copy of the Software. "Use" means
storing, loading, installing, executing, or displaying the Software. You may not modify the Software or
disable any licensing or control features of the Software. If the Software is licensed for "concurrent
use," you may not allow more than the maximum number of authorized users to Use the Software
concurrently.
Ownership. The Software is owned and copyrighted by Hewlett-Packard or its third-party suppliers.
Your license confers no title to, or ownership in, the Software and is not a sale of any rights in the
Software. Hewlett-Packard's third-party suppliers may protect their rights in the event of any violation
of these License Terms.
Copies and Adaptations. You may only make copies or adaptations of the Software for archival
purposes or when copying or adaptation is an essential step in the authorized Use of the Software.
You must reproduce all copyright notices in the original Software on all copies or adaptations. You
may not copy the Software onto any public network.
No Disassembly or Decryption. You may not disassemble or decompile the Software unless HP's
prior written consent is obtained. In some jurisdictions, HP's consent may not be required for limited
disassembly or decompilation. Upon request, you will provide HP with reasonably detailed
information regarding any disassembly or decompilation. You may not decrypt the Software unless
decryption is a necessary part of the operation of the Software.
Transfer. Your license will automatically terminate upon any transfer of the Software. Upon transfer,
you must deliver the Software, including any copies and related documentation, to the transferee.
The transferee must accept these License Terms as a condition to the transfer.
Termination. HP may terminate your license upon notice for failure to comply with any of these
License Terms. Upon termination, you must immediately destroy the Software, together with all
copies, adaptations, and merged portions in any form.
Export Requirements. You may not export or re-export the Software or any copy or adaptation in
violation of any applicable laws or regulations.
U.S. Government Restricted Rights. The Software and any accompanying documentation have
been developed entirely at private expense. They are delivered and licensed as "commercial
computer software" as defined in DFARS 252.227-7013 (Oct 1988), DFARS 252.211-7015
(May 1991), or DFARS 252.227-7014 (Jun 1995), as a "commercial item" as defined in FAR 2.101(a)
(Jun 1987), or as "Restricted computer software" as defined in FAR 52.227-19 (Jun 1987) (or any
equivalent agency regulation or contract clause), whichever is applicable. You have only those rights
provided for such Software and any accompanying documentation by the applicable DFARs or FAR
clause or the HP standard software agreement for the product involved.

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Hewlett-Packard software license agreement

277

Limited warranty for print cartridge
NOTE The following warranty applies to the print cartridge that came with this printer.
This HP product is warranted to be free from defects in materials and workmanship. This warranty
does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with
in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of
the published environmental specifications for the printer product or (c) exhibit wear from ordinary
use. To obtain warranty service, please return the product to place of purchase (with a written
description of the problem and the print samples) or contact HP customer support. At HP's option,
HP will either replace products that prove to be defective or refund your purchase price. TO THE
EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER
WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED
AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR
PURPOSE. TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS
SUPPLIERS BE LIABLE FOR DIRECT, SPECIAL INCIDENTAL, CONSEQUENTIAL (INCLUDING
LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR
OTHERWISE. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE
EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN
ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS
PRODUCT TO YOU.

278

Appendix E Warranty and licensing

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Index

Symbols/Numerics
10/100 networking and wireless
print servers 252
A
accessories, part numbers 252
accessory error secondary
messages 150
acoustics 264
alerts, setting up 29
automatic two-sided path door,
rear 5
automatic two-sided printing
media-size selector 5
B
back cover, removing 87
blank pages 153
block diagram 70
button, print-cartridge-door 4
C
card stock
guidelines for using 11
cartridge door, removing 134
cartridges
drum rotation check 173
part numbers 252
Cassette assembly, part
numbers 222
checks
drum rotation 173
engine 172
half-self-test 173
heating element 173
high-voltage power supply 174
circuit diagram 181
classes 188

cleaning
high-voltage connection
points 175
high-voltage contacts 174
media path 44
pickup roller (tray 1) 46
pickup roller (tray 2) 55
printer 43
clearing jams 160
cold reset 178
configuration
HP LaserJet P2015 printer 2
HP LaserJet P2015d printer 2
HP LaserJet P2015dn printer 3
HP LaserJet P2015n printer 3
HP LaserJet P2015x printer 3
Configuration page 25
Connections
Macintosh 23
Microsoft Windows 22
conserving toner 253
consumables
ordering 188
contacting HP 261
control panel
HP ToolboxFX settings 33
removing 95
status-light patterns 140
covers
back, removing 87
cartridge door, removing 134
left-side, removing 86
part numbers 194
right-side, removing 86
top, removing 90
crooked pages 152
customer support 188
D
dc controller 74

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default settings, restoring 177, 178
Demo page 25
Device Settings tab,
HP ToolboxFX 31
DIMM
adding 254
removing 256
testing 256
DIMM errors 150
Documentation tab
(HP ToolboxFX) 30
door
print cartridge 4
straight-through output 4
drum
rotation functional check 173
duplex solenoid, removing 106
duplex-drive assembly, part
numbers 218
duplex-drive gears, removing 104
duplex-drive PCA, removing 101
duplexer tray, removing 89
duplexer, part numbers 224
E
e-mail alerts, setting up 29
EconoMode 32, 253
ECU
part numbers 210
removing 119
electrostatic discharge (ESD) 84
embedded Web server
Configuration page 36
device status 36
event log 36
Information tab 36
Networking tab 36
order supplies 37
print info pages 36
product support 37

Index

279

Settings tab 36
supplies status 36
using 35
engine control system 70, 74
engine test 172
envelopes
guidelines for using 9
environmental
specifications 18, 264
ESD (electrostatic discharge) 84
EWS. See embedded Web server
extended warranty 260
F
face-down gears, removing 104
fan
removing 103
fatal error secondary
messages 147
FCC compliance 270
feeding problems, solving 152
formatter
removing 97
fuser
errors 149
part numbers 193, 229, 246
removing 103, 107
fuser assembly, part numbers 214
G
garbled text 153
gear assembly, part numbers 220
graphics
missing 153
poor quality 154
H
half-self-test functional check 173
hardware service 260
heating element check 173
heavy media, guidelines for
using 11
Help tab, HP ToolboxFX 30
high-voltage PCA 74
high-voltage power supply,
checking 174
HP Customer Care Online 188
HP internal network port 5
HP media 8
HP Technical Training 188

280

Index

HP ToolboxFX
Device Settings tab 31
Documentation tab 30
Help tab 30
Network Settings tab 34
Status tab 29
I
Identify product parts 4
image problem solving 155
image quality 32
image quality, troubleshooting
repetitive image defects 179
image-formation system
block diagram 70
operations 79
testing 173
information pages
Configuration page 25
Demo page 25
Network Configuration page 25
Supplies Status page 25
Information tab (embedded Web
server) 36
input tray
loading media 14
tray 1 4
tray 2 4
installing printer 18
interlock assembly, removing 118
internal components 71, 198
J
jams
detection operations 77
jams, clearing 160
L
labels
guidelines for using 9
laser/scanner
errors 148
operations 70, 76
removing 98
left-side cover, removing 86
letterhead
guidelines for using 11
license, software 277
life expectancy, print cartridge 253
light patterns 140

lights
accessory error secondary
messages 150
fatal error secondary
messages 147
loading media
optional tray 3 14
tray 1 13
tray 2 14
M
main drive assembly, part
numbers 212
main gear assembly,
removing 130
main motor, removing 126
manual-feed printing 15
media
card stock 11
clearing jams 160
envelopes 9
feeding operations 77
guidelines for use 8
heavy 11
HP ToolboxFX settings 32
labels 9
letterhead 11
loading 13
optimizing print quality for
media types 7
paper 9
preprinted forms 11
printing manually 15
recommended 8
transparencies 9
types that may damage the
printer 8
types to avoid 8
media path, cleaning 44
memory
cold reset 178
errors 150
installing 254
NVRAM initialization 177
removing 256
testing 256
memory-tag-reader assembly,
removing 99

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missing
graphics 153
text 153
model number 4
motor, removing 126
N
Network Configuration page 25
network port, HP internal 5
Network Settings tab,
HP ToolboxFX 34
Networking tab (embedded Web
server) 36
NVRAM initialization 177
O
on/off switch 4
online support 188
operating environment
specifications 18
operations
block diagram 70
engine control system 74
image-formation system 79
laser/scanner system 76
pickup/feed/delivery system 77
sequence of 73
optimizing print quality for media
types 7
ordering
parts 188
supplies 188
output bin
location 4
removing jams in 165
output path, straight-through 14
output quality, HP ToolboxFX
settings 32
overview, printer 4
P
pages, skewed 152
paper
feeding operations 77
HP ToolboxFX settings 32
recommended 8
using 9
paper input trays
feeding problems, solving 152
part numbers
accessories 252

ENWW

Cassette assembly 222
covers 194
duplex-drive assembly 218
duplexer 224
ECU 210
fuser assembly 214
internal components 198
main drive assembly 212
supplies 252
top output bin gear
assembly 220
parts
ordering 188
removing and replacing 84, 85
PCL 5e 33
PCL 6 33
phone numbers, ordering
supplies 188
photosensitive drum
rotation functional checks 173
physical specifications 18
pickup roller (tray 1) 46, 51
pickup roller (tray 2) 55, 62
pickup/feed/delivery system 70, 77
port, USB location 5
postscript level 3 emulation driver,
HP ToolboxFX settings 34
power
high-voltage PCA 74
sequence of operations 73
testing high-voltage 174
troubleshooting 138
power receptacle 4
power switch 4
preprinted forms
guidelines for using 11
print cartridge
door 4
HP policy on 253
life expectancy 253
redistributing toner 42
status, viewing with
HP ToolboxFX 29
storing 253
using HP cartridges 253
warranty 278
print cartridges
part numbers 252
print quality
creases 158

curl 158
dropouts 155
gray background 156
HP ToolboxFX settings 32
light or faded print 155
loose toner 157
misformed characters 157
optimizing for media types 7
page skew 158
toner scatter outline 159
toner smear 156
toner specks 155
vertical lines 156
vertical repetitive defects 157
wave 158
wrinkles 158
print servers 252
print-cartridge door, removing 134
print-cartridge-door button 4
printer
cleaning 43
overview 4
repacking 261
specifications 263
printer information pages
Configuration page 25
Demo page 25
Network Configuration page 25
Supplies Status page 25
printer, specifications 268
printing
Configuration page 25
Demo page 25
manual feed 15
Network Configuration page 25
Supplies Status page 25
product
features 2
Q
quality
HP ToolboxFX settings 32
print 7
quality, troubleshooting
repetitive image defects 179
R
recycling
print cartridges 40
redistributing toner 42

Index

281

registration assembly,
removing 129
regulatory statements
Canadian DOC regulations 272
declaration of conformity
statements 271
FCC compliance 270
Korean EMI statement 272
laser statement for Finland 273
removing a jammed page 160
removing parts 84, 85
repacking the printer 261
repair
contacting HP 261
hardware service 260
repetitive defects,
troubleshooting 179
replacing
parts 84, 85
pickup roller (tray 1) 51
pickup roller (tray 2) 62
reset, cold 178
restoring default settings 177, 178
right-side cover, removing 86
rollers
diagrams 185
locating 71
removing transfer 128
rotation check, drum 173
S
saving toner. See EconoMode
screws, replacing 84
sensors, media detection 77, 184
separation pad
diagrams 185
sequence of operations 73
serial number 5
service and support
contacting HP 261
hardware 260
HP ToolboxFX settings 33
setting up printer 18
settings
HP ToolboxFX 31
Settings tab (embedded Web
server) 36
settings, restoring default 177, 178
skewed pages 152

282

Index

software
HP ToolboxFX 28
software license
agreement 277
solenoids, removing
diagrams 183
duplex 106
tray 2 pickup 130
solving
blank pages 153
creases 158
curl 158
dropouts 155
feeding problems 152
garbled text 153
gray background 156
incomplete text 153
light or faded print 155
loose toner 157
misformed characters 157
missing graphics or text 153
page skew 158
poor graphics quality 154
printed page differs from
onscreen page 153
skewed pages 152
toner scatter outline 159
toner smear 156
toner specks 155
vertical lines 156
vertical repetitive defects 157
wave 158
wrinkles 158
space requirements 18
specifications
acoustics 264
capacities and ratings 268
electrical 265
environmental 18, 264
media 7
memory 268
physical 267
port availability 268
static precautions 84
status
alerts, HP ToolboxFX 29
viewing with HP ToolboxFX 29

status lights
accessory error secondary
messages 150
fatal error secondary
messages 147
Status tab, HP ToolboxFX 29
status-light patterns 140
straight-through output door 4
straight-through output path 14
supplies
ordering 188
status, viewing with
HP ToolboxFX 29
Supplies Status page 25
support 188
switch, interlock 184
switch, power 4
T
table, repetitive defect 179
technical support 188
Technical Training, HP 188
telephone numbers, ordering
supplies 188
tests
drum rotation 173
engine 172
half-self functional check 173
heating element 173
high-voltage power supply 174
text
garbled 153
missing 153
timing chart 180
toner
conserving 253
loose toner 157
low 155
print cartridge door 4
redistributing 42
scatter outline 159
smear 156
specks 155
storing print cartridges 253
ToolboxFX. See HP ToolboxFX
tools, required 84
top cover, removing 90
top output bin gear assembly, part
numbers 220
transfer roller, removing 128

ENWW

transparencies
guidelines for using 9
tray 1
loading 13
location 4
tray 2
loading 14
location 4
tray 2 pickup solenoid,
removing 130
tray 3 14
trays
duplexer, removing 89
feeding operations 77
troubleshooting
accessory error secondary
messages 150
basic steps 138
drum rotation check 173
engine test 172
fatal error secondary
messages 147
half self-test 173
heating element 173
image formation 173
power 138
types, media
HP ToolboxFX settings 32
U
USB port
location

W
warranty
extended 260
license 277
print cartridge 278
product 276
Web server, embedded. See
embedded Web server
Web sites, ordering parts 188
wire harnesses, replacing 84

ENWW

Index

283

*CB366-90905*
*CB366-90905*
CB366-90905

www.s-manuals.com

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