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ii HP OmniBook XE3

Notice

In a continuing effort to improve the quality of our products, technical and environmental information

in this document is subject to change without notice.

This manual and any examples contained herein are provided “as is” and are subject to change

without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this manual,

including, but not limited to, the implied warranties of merchantability and fitness for a particular

purpose. Hewlett-Packard Co. shall not be liable for any errors or for incidental or consequential

damages in connection with the furnishing, performance, or use of this manual or the examples herein.

Consumer transactions in Australia and the United Kingdom: The above disclaimers and limitations

shall not apply to Consumer transactions in Australia and the United Kingdom and shall not affect the

statutory rights of Consumers.

© Copyright Hewlett-Packard Company 2000. All rights reserved. Reproduction, adaptation, or

translation of this manual is prohibited without prior written permission of Hewlett-Packard

Company, except as allowed under the copyright laws.

The programs that control this product are copyrighted and all rights are reserved. Reproduction,

adaptation, or translation of those programs without prior written permission of Hewlett-Packard Co.

is also prohibited.

Portions of the programs that control this product may also be copyrighted by Microsoft Corporation,

SystemSoft Corporation, Crystal Semiconductor Corporation, Phoenix Technologies, Ltd., Silicon

Motion Corporation, ESS, and Adobe Systems Incorporated. See the individual programs for

additional copyright notices.

Microsoft®, MS-DOS®, and Windows® are U.S. registered trademarks of Microsoft Corporation.

Pentium® and the Intel Inside logo are U.S. registered trademarks of Intel Corporation. Adobe® and

Acrobat® are trademarks of Adobe Systems Incorporated.

All certifications may not be completed at product introduction. Check with your HP reseller for

certification status.

This equipment is subject to FCC rules. It will comply with the appropriate FCC rules before final

delivery to the buyer.

Hewlett-Packard Company

Mobile Computing Division

19310 Pruneridge Ave.

Cupertino, CA 95014, U.S.A.

Edition History

Edition 1......................... August 2000

HP OmniBook XE3 iii

Contents

1. Product Information .................................................................................................1-1

Technology Codes......................................................................................................................... 1-2

Features ......................................................................................................................................... 1-3

Operation....................................................................................................................................... 1-6

Turning the Notebook On and Off ......................................................................................... 1-6

Checking the Notebook’s Status ............................................................................................ 1-7

Using Fn Hot Keys................................................................................................................. 1-9

Resetting the Notebook ........................................................................................................ 1-10

Using the CD-ROM or DVD Player .................................................................................... 1-11

Specifications .............................................................................................................................. 1-12

Hardware Specifications....................................................................................................... 1-12

Software Specifications........................................................................................................ 1-14

System Resources................................................................................................................. 1-15

Internal Design ............................................................................................................................ 1-18

2. Removal and Replacement ....................................................................................... 2-1

Disassembly Flowchart ................................................................................................................. 2-2

Removing the Battery (User-Replaceable) ................................................................................... 2-4

Removing an SDRAM Module (User-Replaceable)..................................................................... 2-5

Removing the Mini-PCI PCA (User-Replaceable) ....................................................................... 2-7

Removing the Keyboard Cover (with Hinge Covers) (User-Replaceable)................................... 2-9

Removing the Keyboard (User-Replaceable) ............................................................................. 2-11

Removing the Hard Disk Drive Assembly (User-Replaceable).................................................. 2-13

Replacing Small Parts (User-Replaceable) ................................................................................. 2-16

Removing the Display Assembly (HP Authorized Service Providers Only).............................. 2-17

Removing the Top Case (HP Authorized Service Providers Only)............................................ 2-20

Removing the CD Player PCA (HP Authorized Service Providers Only).................................. 2-22

Removing the Hinge Saddle Set (HP Authorized Service Providers Only) ............................... 2-23

Removing the Video PCA (HP Authorized Service Providers Only)......................................... 2-25

Removing the Heatsink Assembly (with Fan) (HP Authorized Service Providers Only) .......... 2-27

Removing the CPU Module (HP Authorized Service Providers Only)...................................... 2-29

Removing the Floppy Disk Drive (HP Authorized Service Providers Only) ............................. 2-31

Removing the CD-ROM/DVD Drive (HP Authorized Service Providers Only) ....................... 2-33

Removing the Motherboard or Bottom Case (HP Authorized Service Providers Only) ............ 2-34

Reinstalling the Motherboard............................................................................................... 2-37

Replacing the Bottom Case .................................................................................................. 2-38

Removing Notebook Components (HP Authorized Service Providers Only) ............................ 2-40

iv HP OmniBook XE3

3. Troubleshooting and Diagnostics............................................................................. 3-1

Troubleshooting ............................................................................................................................ 3-2

Troubleshooting the Problem................................................................................................. 3-3

Verifying the Repair............................................................................................................... 3-3

Suggestions for Troubleshooting ........................................................................................... 3-4

Diagnostic Tools ......................................................................................................................... 3-17

DiagTools............................................................................................................................. 3-17

Power-On Self-Test..............................................................................................................3-24

Sycard PCCtest 450 CardBus Card (Optional) .................................................................... 3-27

Desktop Management Interface (DMI)................................................................................ 3-28

BIOS Setup Utility ............................................................................................................... 3-30

4. Replaceable Parts ...................................................................................................... 4-1

5. Reference Information .............................................................................................. 5-1

Password Removal Policy............................................................................................................. 5-1

Hewlett-Packard Display Quality Statement ................................................................................ 5-2

Service Notes ................................................................................................................................ 5-4

HP OmniBook XE3 v

Figures

Figure 1-1. Top/Right View................................................................................................................. 1-3

Figure 1-2. Front View......................................................................................................................... 1-4

Figure 1-3. Rear/Left View.................................................................................................................. 1-4

Figure 1-4. Bottom View ..................................................................................................................... 1-5

Figure 1-5. Status Lights...................................................................................................................... 1-7

Figure 1-6. Resetting the Notebook ................................................................................................... 1-10

Figure 1-7. Multimedia Buttons......................................................................................................... 1-11

Figure 1-8. Replaceable Module Diagram......................................................................................... 1-18

Figure 2-1. Disassembly Flow ............................................................................................................. 2-2

Figure 2-2. Removing the Battery........................................................................................................ 2-4

Figure 2-3. Removing the SDRAM Cover .......................................................................................... 2-5

Figure 2-4. Removing an SDRAM Module......................................................................................... 2-6

Figure 2-5. Removing the Mini-PCI Card ........................................................................................... 2-8

Figure 2-6. Removing the Keyboard Cover Retaining Screws............................................................ 2-9

Figure 2-7. Removing the Keyboard Cover....................................................................................... 2-10

Figure 2-8. Loosening the Keyboard Retaining Screws .................................................................... 2-11

Figure 2-9. Disconnecting the Keyboard Cable................................................................................. 2-12

Figure 2-10. Removing the Hard Disk Drive..................................................................................... 2-13

Figure 2-11. Removing the Hard Disk Carrier................................................................................... 2-14

Figure 2-12. Removing the Display................................................................................................... 2-18

Figure 2-13. Video PCA DIP Switches.............................................................................................. 2-19

Figure 2-14. Removing the Top Case Retaining Screws ................................................................... 2-20

Figure 2-15. Removing the Top Case ................................................................................................ 2-21

Figure 2-16. Removing the CD Player PCA...................................................................................... 2-22

Figure 2-17. Removing the Hinge Saddle Retaining Screws............................................................. 2-23

Figure 2-18. Removing the Hinge Saddle..........................................................................................2-24

Figure 2-19. Removing the Video PCA.............................................................................................2-26

Figure 2-20. Removing the Heatsink Assembly ................................................................................ 2-28

Figure 2-21. Removing the CPU Module .......................................................................................... 2-30

Figure 2-22. Removing the Floppy Disk Drive ................................................................................. 2-32

Figure 2-23. Removing the CD-ROM/DVD Drive............................................................................ 2-33

Figure 2-24. Removing the Motherboard...........................................................................................2-36

Figure 2-25. Installing Docking Doors .............................................................................................. 2-38

Figure 2-26. Installing the PCMCIA Doors....................................................................................... 2-39

Figure 2-27. Example of Serial Number Label.................................................................................. 2-39

Figure 3-1. Basic Troubleshooting Steps............................................................................................. 3-2

Figure 3-2. DiagTools Screens — Basic and Advanced.................................................................... 3-17

Figure 3-3. Serial and Parallel Loopback Connectors ....................................................................... 3-19

Figure 4-1. Exploded View.................................................................................................................. 4-2

vi HP OmniBook XE3

Tables

Table 1-1. OmniBook XE3 Series Models .......................................................................................... 1-1

Table 1-2. Activating Power Modes .................................................................................................... 1-6

Table 1-3. Status Lights ....................................................................................................................... 1-8

Table 1-4. Fn Hot Keys........................................................................................................................ 1-9

Table 1-5. XE3 Series Hardware Specifications................................................................................ 1-12

Table 1-6. XE3 Series Software Specifications................................................................................. 1-14

Table 1-7. System Interrupts.............................................................................................................. 1-15

Table 1-8. System Memory................................................................................................................ 1-15

Table 1-9. System Input/Output Addresses (100-3FF)...................................................................... 1-16

Table 1-10. DMA Channels............................................................................................................... 1-16

Table 1-11. XE3 Series Accessories.................................................................................................. 1-17

Table 1-12. Functional Structure ....................................................................................................... 1-19

Table 2-1. Removal Cross-Reference.................................................................................................. 2-1

Table 2-2. Required Equipment........................................................................................................... 2-3

Table 2-3. Recommended Screw Torques........................................................................................... 2-3

Table 2-4. Replacing Small Parts (User-Replaceable)....................................................................... 2-16

Table 2-5. Removing Notebook Components.................................................................................... 2-40

Table 3-1. Scope of Diagnostic Tools.................................................................................................. 3-4

Table 3-2. Troubleshooting Suggestions ............................................................................................. 3-5

Table 3-3. DiagTools Error Codes..................................................................................................... 3-20

Table 3-4. POST Terminal-Error Beep Codes................................................................................... 3-24

Table 3-5. POST Messages................................................................................................................ 3-25

Table 3-6. Sycard PCCtest Commands..............................................................................................3-27

Table 3-7. BIOS Setup Menus and Parameters.................................................................................. 3-30

Table 4-1. Replaceable Parts................................................................................................................ 4-3

Table 4-2. Accessory Replaceable Parts.............................................................................................. 4-5

Table 4-3. Part Number Reference ...................................................................................................... 4-6

Table 5-1. XE3 TFT LCD Guidelines ................................................................................................. 5-3

HP OmniBook XE3 vii

Introduction

This manual provides reference information for servicing the HP OmniBook XE3 notebook PC. It is

for use by HP-authorized service personnel while installing, servicing, and repairing these products.

The manual is designed as a self-paced guide that will train you to install, configure, and repair XE3

notebooks. The manual is self-contained, so you can follow it without having equipment available.

The following table lists other sources of information about the notebook and related products.

Source Address or Number Comments

HP Notebook Web Site http://www.hp.com/notebooks

http://www.europe.hp.com/notebooks

(European mirror)

No usage restriction.

HP Partnership Web http://partner.americas.hp.com Restricted to Authorized Resellers

only.

HP Asia Pacific Channel

Support Centre for DPSP

Partners

http://www.hp.com.au Restricted to DPSP Partners only.

HP/MCD Web Site http://www.mcd.hp.com HP’s internal web site for division

information.

America Online Keyword: HP Call (800) 827-6364 for membership

within the US.

CompuServe GO HP Call (800) 524-3388 for membership

within the US.

HP Support Assist CD-ROM (800) 457-1762 US and Canada.

(801) 431-1587 Outside US and Canada.

Microsoft Windows manual Information about Windows operating

system.

Microsoft Web http://www.microsoft.com Information and updates for Windows

operating systems.

HP OmniBook XE3 Product Information 1-1

The OmniBook XE3 series is HP’s value all-in-one business notebook computer, targeted at small- to

medium-sized businesses. It combines affordability, value, ease-of-use, and quality in a convenient

package that integrates easily into any SMB environment at a wide range of prices. It also

incorporates several new technologies and an enhanced industrial design for greater ease-of-use,

quality, and reliability.

Table 1-1. OmniBook XE3 Series Models

Product 1CPU 2Display Hard

Drive Standard

SDRAM CD-ROM/DVD

(max. speed) Mini-PCI

Card 3Battery OS 4

F2112X Celeron 550 MHz 12.1-in TFT SVGA 5 GB 64 MB 24x CD-ROM Modem NiMh 98/2K

F2113X Celeron 600 MHz 12.1-in TFT SVGA 5 GB 64 MB 24x CD-ROM Modem LiIon 98/2K

F2114X Pentium III 650 MHz 12.1-in TFT SVGA 5 GB 64 MB 24x CD-ROM Modem LiIon 98/2K

F2115X Celeron 650 MHz 14.1-in TFT XGA 5 GB 64 MB 8x DVD Modem/LAN LiIon 98/2K

F2116X Pentium III 700 MHz 14.1-in TFT XGA 10 GB 64 MB 8x DVD Modem/LAN LiIon 98/2K

F2117X Pentium III 700 MHz 15.0-in TFT XGA 10 GB 64 MB 8x DVD Modem/LAN LiIon 98/2K

F2118X Pentium III 700 MHz 15.0-in TFT XGA 10 GB 128 MB 8x DVD Modem/LAN LiIon 98/2K

F2119X 5Celeron 600 MHz 12.1-in TFT SVGA 5 GB 64 MB 24x CD-ROM Modem/LAN LiIon 98/2K

F2120X 5Pentium III 650 MHz 12.1-in TFT SVGA 5 GB 64 MB 24x CD-ROM Modem/LAN LiIon 98/2K

F2121X 6Celeron 600 MHz 12.1-in TFT SVGA 5 GB 64 MB 24x CD-ROM None LiIon 98/2K

F2122X 6Pentium III 650 MHz 12.1-in TFT SVGA 5 GB 64 MB 24x CD-ROM None LiIon 98/2K

F2123X 6Celeron 650 MHz 14.1-in TFT XGA 5 GB 64 MB 8x DVD None LiIon 98/2K

F2124X 6Pentium III 700 MHz 15.0-in TFT XGA 10 GB 64 MB 8x DVD None LiIon 98/2K

F2126X 7Celeron 600 MHz 14.1-in TFT XGA 10 GB 64 MB 24x CD-ROM Modem/LAN LiIon 98/2K

This table lists only base product configurations—custom configurations are not included.

1For the products listed:

“

x

” suffix means

“W”, “WT”, or “WG” for Windows 95 or Windows 98 installed, or

“K”, “KT”, or “KG” for Windows 2000 installed (marketing distinction only).

2Intel Mobile Pentium III or Intel Mobile Celeron processor.

3All modems 56K. All LAN support Ethernet 10Base-T (10 Mbps) and 100Base-T (100 Mbps).

4OS = Windows 98 (98), Windows 2000 (2K), or Windows Millennium Edition (ME).

5North America (U.S.) only.

6Europe only (modemless).

7Japan only.

1-2 Product Information HP OmniBook XE3

Technology Codes

HP does not change the name of a product every time the product’s technology changes. While this

helps ensure continuing market momentum for HP products, it complicates technology deployment

and support processes.

To help solve this problem, HP has added a technology code to the serial number of each of its

products. Since the BIOS must be matched to the notebook’s hardware, the same code is used for the

BIOS and the hardware. This manual refers to technology code deferences where applicable.

The table below shows the technology codes and the changes they signify for the products. Before

downloading software or drivers or performing repairs, note the technology code for the HP notebook

model.

Note that the first two characters of the BIOS ID (for example, GC.M1.02) indicate the hardware

technology. You can also determine the BIOS ID using the BIOS Setup Utility, or by pressing ESC

during the boot process when the HP logo appears.

This manual contains service information for products having the following technology codes.

Technology code Product name Details

GC OmniBook XE3

Pavilion Notebook

N5130/50/70/90/95

Initial platform technology.

HP OmniBook XE3 Product Information 1-3

Features

The following illustrations show the notebook’s main external features. For an exploded view of the

notebook, see page 4-2.

Figure 1-1. Top/Right View

1. One-Touch buttons.

2. Power button.

3. Status lights (left to right: power status, battery

status, caps lock, num lock, scroll lock, floppy

drive access, hard drive access, CD-ROM or DVD

access. See page 1-7).

4. Pad Lock touch pad on/off button.

5. Touch pad (pointing device).

6. Scroll up/down toggle.

7. Click buttons.

8. CD-ROM or DVD drive.

9. Built-in microphone.

10. CD-ROM or DVD eject button.

11. Standby button (blue). Suspends and resumes

operation.

12. Modem port (on certain models).

13. LAN port (on certain models).

1-4 Product Information HP OmniBook XE3

Figure 1-2. Front View

14. Headphone jack.

15. Status panel mode select button.

16. Status panel.

17. Multimedia buttons.

18. Latch (to open display).

Figure 1-3. Rear/Left View

19. AC adapter jack.

20. PS/2 port (external mouse or keyboard).

21. Serial port.

22. Parallel port.

23. VGA port (external monitor).

24. Infrared port.

25. TV output port.

26. Two USB ports.

27. Microphone jack.

28. Kensington lock slot (security connector).

29. PC card slots (upper and lower).

30. System-off switch (for resetting notebook).

31. PC card eject buttons.

32. Floppy disk drive.

HP OmniBook XE3 Product Information 1-5

Figure 1-4. Bottom View

33. Battery.

34. Battery latch.

35. SDRAM cover.

36. Port replicator (docking) connector.

37. Mini-PCI card cover.

1-6 Product Information HP OmniBook XE3

Operation

This section gives an overview of the notebook’s operation.

Turning the Notebook On and Off

You can start and stop the notebook using its power button or blue standby button. However, at times

you may want to use certain methods to start or stop the notebook—depending on power

considerations, types of active connections, and start-up time.

Table 1-1. Activating Power Modes

Power mode To enter this mode To turn on again

Display-off mode

(Power status LED stays green.)

Saves minimal power.

Turns off display and hard disk.

Restarts quickly.

Maintains network connections.

Allow timeout. Press any key or

move a pointing

device to restore

the display (“Instant

On”).

Standby mode

(Power status LED turns amber.)

Saves significant power.

Turns off display, hard drive, and other

components.

Maintains current session in SDRAM.

Restarts quickly.

Restores network connections.

Press the blue standby button

–or–

click Start, Shutdown, Standby

–or–

allow timeout (Windows 98 only).

Press the blue

standby button to

display your current

session (“Instant-

On”).

Hibernate mode

(Power status LED turns off.)

Saves maximum power.

Saves current session to disk, then shuts down.

Restores network connections.

Press Fn+F12

–or–

Click Start, Shut Down, Hibernate

(Windows 2000 only)

–or–

allow timeout (Windows 98 only).

Press the blue

standby button to

restart and restore

your previous

session.

Shut down (off)

(Power status LED turns off.)

Saves maximum power.

Turns off without saving current session.

At startup, resets everything, starts a new session,

and restores network connections with mini-PCI

card, and with some PCMCIA cards.

Click Start, Shut Down, Shut down

(recommended)

–or–

slide the power button.

Press the blue

standby button to

restart with a new

session.

HP OmniBook XE3 Product Information 1-7

Checking the Notebook’s Status

The notebook’s status lights—located above the keyboard—report power and battery status, keyboard

status, and drive activity.

Figure 1-5. Status Lights

1. Power status.

2. Battery status.

3. Caps lock.

4. Num lock.

5. Scroll lock.

6. Floppy disk drive activity.

7. Hard disk drive activity.

8. CD-ROM or DVD drive activity.

1-8 Product Information HP OmniBook XE3

Table 1-1. Status Lights

Indicator Meaning

LED next to

power button

Power status

Green: notebook is on.

Amber: notebook is in Standby mode.

No light: notebook is off or in Hibernate mode.

Battery status

Green: The AC adapter is connected and the battery is fully charged.

Amber: The AC adapter is connected and the battery is charging.

Red. The AC adapter is connected and the battery has a fault.

Off: The AC adapter is not connected, or the adapter is connected but the battery is

missing.

ACaps Lock

Caps Lock is active.

1Num Lock

Num Lock is active. (The Keypad Lock must also be on to use the embedded keypad.)

Scroll Lock

Scroll Lock is active.

Floppy disk drive activity

Green: notebook is accessing the floppy disk drive.

Hard disk drive activity

Green: notebook is accessing the hard disk drive.

CD-ROM or DVD drive activity

Green: notebook is accessing the CD-ROM or DVD drive.

In addition, the status panel on the front of the notebook provides CD playback status and other

system information. For details, see the section “Status panel” in the notebook’s Reference Guide.

HP OmniBook XE3 Product Information 1-9

Using Fn Hot Keys

The combination of the Fn key plus another key creates a hot key—a shortcut key sequence—for

various system controls. To use a hot key, press and hold Fn, press the appropriate second key, then

release both keys.

External keyboards support only Fn+F5, Fn+F7, and Fn+F12. To use these, press and hold left

CTRL+left ALT, press the appropriate second key, then release both keys.

Table 1-1. Fn Hot Keys

Hot Key Effect

Fn+F1 Decreases the display brightness.

Fn+F2 Increases the display brightness.

Fn+F5 Toggles among the built-in display, an external display, and simultaneous display on

both.

Fn+F7 Mutes the notebook’s speakers.

Fn+F8 Toggles the built-in numeric keypad on and off. Does not affect an external keyboard. If

Num Lock is on, the numeric functions are active; otherwise, cursor control is active.

Fn+F12 Enters Hibernate mode (Windows 2000 only).

Fn+NumLock Toggles Scroll Lock on and off (except on external keyboards).

Fn+Up arrow Increases sound volume (except on external keyboards).

Fn+Down arrow Decreases sound volume (except on external keyboards).

1-10 Product Information HP OmniBook XE3

Resetting the Notebook

Occasionally, Windows or the notebook may stop responding, so that you cannot turn the notebook

off. If this happens, try the following in the order listed:

• If possible, shut down Windows: press CTRL+ALT+DEL, then click Shut Down. Press the blue

standby button to restart.

• Slide and hold the power button for about four seconds, until the display shuts down, then press

the blue standby button to restart.

• Insert a straightened paper clip into the system-off switch on the left side of the notebook

(beneath the PC card eject buttons), then press the blue standby button to restart.

Figure 1-6. Resetting the Notebook

Note

To boot from a CD-ROM or DVD drive in the module bay, insert a bootable CD (such as the

Recovery CD,

) into the drive, then restart. Press ESC twice when the HP logo and prompt

appear, then select the CD-ROM/DVD drive as the temporary boot device.

HP OmniBook XE3 Product Information 1-11

Using the CD-ROM or DVD Player

The multimedia buttons on the front of the notebook control the CD-ROM/DVD player, and work in

much the same way as do the controls of a standalone CD-ROM or DVD player. The CD-ROM/DVD

player operates whether the notebook is on, off, or in standby or hibernate mode. (When the notebook

is on, the volume control buttons also govern the volume for most other audio applications.)

If the notebook is off or in standby or hibernate mode, slide the multimedia power switch to the left to

activate the player. For details about using the CD-ROM/DVD player, see the notebook’s Reference

Guide.

Figure 1-7. Multimedia Buttons

1. Multimedia power (use only when notebook is

turned off or in standby or hibernate mode).

2. Previous track button.

3. Play/pause button.

4. Stop button (when notebook is on).

Stop/eject (when notebook is off).

5. Next track button.

6. Volume control down button.

7. Volume control up button.

1-12 Product Information HP OmniBook XE3

Specifications

The following tables list the specifications for the notebook and its accessories. These are subject to

change: for the latest versions, see the HP Notebook web site, www.hp.com/notebooks (in Europe:

www.europe.hp.com/notebooks).

Hardware Specifications

Table 1-1. XE3 Series Hardware Specifications

Dimensions 14.1/12.1-in display: 331 × 272.3 × 40.5 mm (13.03 × 10.72 × 1.59 in).

15/13-in display: 331 × 272.3 × 42.0 mm (13.03 × 10.72 × 1.65 in).

Weight 3.0–3.4 kg (6.7–.7.4 lb), depending on configuration.

Processor Intel Pentium III 500/550/600/650/700/750/800 MHz by µPGA2 with SpeedStep.

Intel Celeron 500/550/600/650/700 MHz by µPGA2.

100-MHz FSB.

Display 800 x 600 SVGA TFT 12.1-in LCD.

1024 x 768 XGA TFT 13-in LCD.

1024 x 768 XGA TFT 14.1-in LCD.

1024 x 768 XGA TFT 15-in LCD.

Graphics Controller S3 Savage/IX:

– Integrated 4 MB SGRAM.

– Supports AGP 2x mode.

– 128-bit, single-cycle 3D architecture.

– Simultaneous LCD/CRT and LCD/CRT/TV capability.

– Optimized hardware motion compensation.

– New high-performance, 128-bit 2D engine.

– Integrated single-channel 110-MHz LVDS interface.

– Integrated NTSC/PAL encoder.

Chip Set Intel 440ZXM-100.

SDRAM 100 MHz SDRAM (PC100).

No SDRAM on board.

Two 1.25-in. slots for expansion up to 256 MB, using two 128-MB SODIMM modules

(144 pin, 3.3 V).

Power Battery: rechargeable 9-cell:

– Lithium ion: 11.1 V, 5400 mAh, 18650 size.

– Nickel metal hydride: 10.8 V, 4000 mAh, 17670 size.

– Operating time: up to 3.3 hours typical (varies with configuration and usage).

– Recharge time: 2.2 hours.

– Standby/resume capability.

– Smart pack, SM bus.

AC adapter: Universal 60-watt, 100-240 Vac (50/60 Hz) input, 19 Vdc output.

Mass Storage Hard disk drive:

– 5 or 10 GB, PCI Bus Master Enhanced IDE.

– 9.5 mm, 2.5-in.

– Supports Ultra DMA/33.

Floppy disk drive: 1.44-MB, 12.7 mm, 3-mode module.

CD-ROM/DVD drive: 24x CD-ROM or 4x CD-RW, 12.7 mm module.

HP OmniBook XE3 Product Information 1-13

Keyboard and

Pointing Device Keyboard:

– 87-/88-/90-key touch-type QWERTY keyboard with 101/102 key emulation.

– Embedded numeric keypad, 12 function (Fn) keys.

– Spill-resistant.

– NS 87570 keyboard controller.

Pointing device: touch pad with on/off and scroll up/down buttons.

Audio System ESS Allegro (1988):

– Integrated AC’97 CODEC.

– HSP modem interface via MC’97 link.

– Support wake-up on ring.

Modem CODEC ESS 2828 on mini-PCI slot.

Stereo sound via two built-in speakers.

Built-in microphone.

Microphone and headphone jacks.

CD Player OZ-163 controller. CD can play while notebook is off.

Communications LAN:

– Transmission rate: 10 or 100 Mbps based on Auto-Negotiation.

– Data standard: supports Category 3 (10BaseT/100BaseT) and Category 5 (100

Base TX) media coupler.

– 10BASE-T/100BASE-TX: 10BASE-T/100BASE-TX MAC+PHY integrated controller

solution.

– Power management: supports remote power-up using Wake on LAN (WOL)

technology and Deep power-down mode support.

Modem:

– Data modem standard: supports V.90, V.34, V.32bis, V.32, V.22bis, V.22, V.23,

and V.21; Bell 212A and 103.

– Error correction: V.42 LAPM, and MNP 2-4 error correction.

– Data compression: V.42bis and MNP 5 data compression.

– Fax modem standard: send/receive rates up to 14400 bps, V.17, V.29, V.27ter,

and V.21 channel 2.

– Power management: supports ACPI Power Management and wake up on ring.

Input/Output Super I/O controller: SMC 869.

Serial port: 9-pin (RS232), 115,200-bps (16550 UART).

Parallel port: 25-pin, bi-directional, high-speed, with ECP/EPP capability.

PS/2 port: 6-pin keyboard/keypad/mouse port (Y adapter compatible).

VGA video out: 15-pin, with hot plug/unplug CRT-detect. (Resolution from 640 × 480

up to 1024 × 768, depending on available SDRAM.)

Two universal serial bus (USB) ports.

One IrDA-compliant fast infrared (FIR) port.

Docking port for simple port replicator.

DC-in jack.

Composite TV out: supports LCD, CRT, LCD/CRT, LCD/TV.

PCMCIA TI 1420: two slots

– PC Card 95 supports one type III or two type II sockets.

– Complies with PCI power management, ACPT 2.0, PCI local bus spec. Rev. 2.2.

– 3.3-volt core logic with universal PCI interface, compatible with 3.3/5-volt PCA

signaling environment.

– Supports burst transfers to maximize data throughput on both PCI buses.

– Supports parallel PCI interrupts, parallel ISA IRQ with parallel PCI interrupts, serial

ISA IRQ with parallel PCI interrupts, and serial ISA IRQ with PCI interrupts.

– Can wake up from D3 (cold).

– No Zoomed Video support.

Options 32/64/128 MB PC-100 SODIMM: 3.3V, 144-pin, SDRAM.

Simple port replicator.

Mini-PCI modem, supporting wake-up on Ring# from D3 (cold) with AC-in.

Mini-PCI modem/LAN combo, supporting wake-up on Ring# & PME# from D3 (cold)

with AC-in.

1-14 Product Information HP OmniBook XE3

Mechanical Features Kensington MicroSaver lock slot.

Continuously variable-speed fan.

Standards PC99, ACPI.

Environmental Limits Operating temperature: 0 to 40 °C (32 to 104 °F).

Operating humidity: 10 to 90 percent RH without condensation.

Operating altitude: up to 3050 m (10,000 ft).

Storage temperature: –20 to 65 °C (–4 to 149 °F).

Storage altitude: up to 12,200 m (40,000 ft).

Mean time between failure: 20,000 hours.

Software Specifications

Table 1-1. XE3 Series Software Specifications

Operating Software Microsoft Windows 98SE, 2000, or Millennium Edition (all in ACPI mode).

512KB flash BIOS ROM (PLCC type with socket for B-Test only).

Supports standby to RAM or hard disk.

Hot keys for system control.

Password protection.

Auto-configuration when using simple port replicator.

PC99 ready with Plug-and-Play.

Keyboard BIOS flashable.

ACPI 1.0b compatible.

Smart battery support.

DMI EEPROM (2 KB) extension.

Bootable devices; FDD, HDD, CD-ROM/DVD.

Applications Adobe Acrobat Reader.

MusicMatch MP3 software (certain models only).

DVD player (models with DVD only).

One-Touch Button software.

Fax software (included in Windows 2000).

Virus protection software.

For additional information about the notebook’s software, see the HP Notes.

HP OmniBook XE3 Product Information 1-15

System Resources

The following tables list the default values for the notebook’s system resources. Use the BIOS Setup

utility (see page 3-29) to view all available port and audio device configurations in the System

Devices menu.

The tables in this section show typical resource usage as set up by the notebook’s BIOS. Plug-and-

play operating systems, drivers, and BIOS Setup settings may change some of the entries.

Table 1-1. System Interrupts

0 System timer

1 Keyboard

2 Cascade from secondary interrupt controller

3 Free

4 COM1 (serial port)

5 Audio

6 Floppy disk drive

7 LPT1 (ECP parallel port)

8 Real-time clock

9 SCI

10 PCI IRQ (shared by all PCI devices)

11 Free (or MIDI if enabled)

12 Touch pad, PS/2 mouse

13 Numeric coprocessor

14 Internal hard disk drive (primary IDE controller)

15 Internal CD-ROM drive (secondary IDE controller)

Table 1-2. System Memory

00000–9FFFF System memory

A0000–BFFFF Video

C0000–CFFFF Video BIOS

D0000–DBFFF Free: can be used for upper memory blocks

(UMBs) or PC card memory windows

DC000–FFFF System BIOS

1-16 Product Information HP OmniBook XE3

Table 1-3. System Input/Output Addresses (100-3FF)

170–177 Internal CD-ROM drive (secondary IDE controller)

1F0–1F7 Internal hard disk drive (primary IDE controller)

220–22F DOS games (FM decoding)

376 Internal CD-ROM drive (secondary IDE controller)

378–37F LPT1 (printer port)

388–38B DOS games (FM decoding)

3B0–3BB VGA adapter

3C0–3DF VGA adapter

3E0–3E1 PCMCIA controller

3F0–3F5 Floppy disk drive controller

3F6 Internal hard disk drive (primary IDE controller)

3F7 Floppy disk drive controller

3F8–3FF COM1 (serial port)

Table 1-4. DMA Channels

0 Free

1 Free

2 Floppy disk drive

3 LPT1 (ECP parallel port)

4 Cascade from secondary DMA controller

5 Free

6 Free

7 Free

HP OmniBook XE3 Product Information 1-17

Table 1-5. XE3 Series Accessories

Accessory Description

Memory

F1456B 32-MB SDRAM PC-100 expansion module

F1457B 64-MB SDRAM PC-100 expansion module

F1622B 128-MB SDRAM PC-100 expansion module

Power Options

F1454A AC adapter (60-watt)

F1781A Ultra Slimline AC adapter (60-watt)

F1455A Auto/airline AC adapter (75-watt)

F2024A LiIon battery (9 cell)

Adapters

F1469A PS/2 “Y” adapter

PC Cards

F1623A 10/100-Mbps Ethernet +56-Kbps modem PC Card by Xircom

F1625A 56-Kbps global modem PC Card by Xircom

F1626A 10/100 LAN CardBus PC Card by 3Com

F1626B 10/100 LAN CardBus PC Card by 3Com

F1627A 56-Kbps US modem PC Card by Xircom

F1643A RealPort 10/100-Mbps Ethernet + 56-Kbps modem PC Card by Xircom

F1985A USB-NIC Ethernet adapter by 3Com

Docks

F2025A Simple port replicator

Wireless Accessories

F2135A Wireless LAN access point

F2136A Wireless LAN PC Card

F2137A Wireless LAN PCI adapter

F2138A Wireless card

Security Accessories

F1645A Kensington MicroSaver Notebook Security System

F1747A Port Defcon 1 Notebook Security System

F1611C Mobile ProtectTools 2000 Smart Card Kit (128-bit version for U.S. and

Canada only)

F1612C Mobile ProtectTools 2000 Smart Card Kit (40-bit version for outside U.S. and

Canada)

1-18 Product Information HP OmniBook XE3

Internal Design

The motherboard PCA is the central component of the notebook’s design, and plays a role in virtually

all system functions. The CPU module and most other subsystems connect to the motherboard.

The following figure shows the connections among the notebook’s replaceable electronic modules. In

addition, the table on page 1-18 lists the roles that the replaceable modules play in each of the

notebook’s functional subsystems.

Figure 1-8. Replaceable Module Diagram

Motherboard PCA

Mini-PCI

P

C

A

CD-ROM or DVD

Module

SDRAM

Module

Battery

Keyboard

PCMCIA

Sockets (2)

PCMCIA

Cards

Floppy Disk

Drive

Heatsink/fan

assembl

y

Top Case

(speakers, touch

pad, click buttons)

CPU Module Video PCA Switchboard PCA

Display

Assembly

Earphone

PCA

Hard Disk

Drive

CD Player

PCA

HP OmniBook XE3 Product Information 1-19

Table 1-1. Functional Structure

Function Components Used Component Roles

Bootup CPU module

Motherboard

Floppy disk module

Hard disk drive

Main processor.

Primary system circuitry.

First source of disk-based startup code.

Second source of disk-based startup code.

Processor CPU module

Motherboard Main processor, numeric data processor, L1 and L2 cache.

Primary system circuitry.

Memory Motherboard

SDRAM module

Video PCA

No onboard RAM.

Changeable RAM (2 slots).

Video RAM.

Power Battery

Motherboard

Switchboard PCA

AC adapter

Power storage.

Power control circuitry, AC adapter socket, lid switch, system-off switch,

power supply.

Power button, standby button.

AC-to-DC converter.

Display Motherboard

Display assembly

Video PCA

Video controller.

Display output, backlight, power converter for backlight.

Display drivers, LVDS processing, display/graphics controller, video

RAM.

Hard disk Motherboard

Hard disk drive Hard disk controller.

Hard disk mechanism.

Floppy drive Motherboard

Floppy disk module I/O controller, floppy connector.

Floppy disk mechanism.

Keyboard Motherboard

Keyboard Keyboard controller, keyboard BIOS.

Key switches.

Touch pad Motherboard

Top case Keyboard BIOS.

Touch pad sensor, click buttons, controller (PS/2 output).

Audio Motherboard

Switchboard PCA

Headphone PCA

Top case

Audio controller, audio decoder, speaker amplifier, external microphone

jack.

Microphone.

Earphone amplifier.

Speakers.

Status Motherboard

Switchboard PCA

CD player PCA

LED circuitry, keyboard controller.

Status LEDs.

CD-ROM/DVD status display.

Serial Motherboard I/O controller, serial connector.

Parallel Motherboard I/O controller, parallel connector.

Infrared Motherboard I/O controller, infrared transmitter/receiver.

PS/2 port Motherboard Keyboard controller, PS/2 connector.

USB Motherboard Bus controller, USB connectors.

Docking port Motherboard Docking logic, docking connector.

PCMCIA Motherboard

PCMCIA sockets PCMCIA controller.

PCMCIA connectors.

HP OmniBook XE3 Removal and Replacement 2-1

This chapter tells you how to remove and replace the notebook’s removable components and

assemblies. The items marked by • in the following table are user-replaceable.

Table 2-1. Removal Cross-Reference

• Battery (page 2-3).

• Carrier, hard disk drive (page 2-14).

Case, bottom (page 2-34).

Case, top (page 2-20).

• Cover, keyboard (page 2-9).

• Cover, mini-PCI (page 2-16).

• Cover, SDRAM (page 2-16).

• Covers, screw (page 2-16).

Display assembly (page 2-17).

Doors, docking (page 2-38).

Doors, PCMCIA (page 2-39).

Drive, CD-ROM/DVD (page 2-33).

Drive, floppy disk (page 2-31).

• Drive, hard disk assembly (page 2-13).

Heatsink assembly (with fan) (page 2-27).

• Keyboard (page 2-11).

Module, CPU (page 2-29).

• Module, SDRAM (page 2-5).

PCA, CD player (page 2-22).

PCA, headphone (page 2-41).

• PCA, mini-PCI (page 2-7).

PCA, motherboard (page 2-34).

PCA, switchboard (page 2-41).

PCA, video (page 2-25).

Plate, CPU support (page 2-42).

Saddle, hinge set (page 2-22).

Socket, PCMCIA (page 2-42).

Caution

Always provide proper grounding when performing repairs. Without proper

grounding, an electrostatic discharge can damage the notebook and its

components.

Notes

To reassemble a component, perform the removal procedure in reverse order. Any special notes

required for reassembly are included at the end of each section.

Symbols like this throughout this chapter show approximate full-size screw outlines. You can

use these to verify the sizes of screws before you install them. Installing a wrong-size screw can

damage the notebook. (The symbol at the left represents an M2.5×5mm T-head screw.)

2-2 Removal and Replacement HP OmniBook XE3

Disassembly Flowchart

The following diagram shows the general “path” you will use in disassembling the notebook to access

any particular component.

Figure 2-1. Disassembly Flow

Start

Battery, AC adapter,

SDRAM modules, mini-PCI card

Keyboard cover

Keyboard

Hard disk drive assembl

y

Display assembly

Top case assembly

Hinge saddle set

• CD-ROM/DVD drive assembly

• Video PCA

• Floppy disk drive assembly

• Headphone PCA

Heatsink assembly (with fan)

CPU module

Motherboard or

bottom case

CD player PCA

If removing only

heatsink assembly

or CPU module

Only if not removing

motherboard

or bottom case

Switchboard PCA

(also remove if removing

motherboard or bottom

case assembly)

• CPU support plate

• Docking doors

• PCMCIA doors

HP OmniBook XE3 Removal and Replacement 2-3

Table 2-1. Required Equipment

• Small Phillips screwdriver, preferably magnetized.

• Small flat-blade screwdriver.

• 5mm hexagonal socket screwdriver.

Table 2-2. Recommended Screw Torques

Screw Thread Size Torque (cm-kgf) Torque (in-lbf)

M2.5 (2–11 mm long) 3.0 – 3.5 2.6 – 3.0

M2.5 (12–19 mm long) 2.5 – 3.0 2.2 – 2.6

M3 3.0 – 3.5 2.6 – 3.0

NOTES

2-4 Removal and Replacement HP OmniBook XE3

Removing the Battery

(User-Replaceable)

Required Equipment

• None.

Removal Procedure

• Slide the battery’s release latch, then lift the battery out of its compartment.

Figure 2-2. Removing the Battery

Reassembly Notes

• Insert the front (rounded) end of the battery into the battery compartment, and lower the back end

in until it clicks into place.

HP OmniBook XE3 Removal and Replacement 2-5

Removing an SDRAM Module

(User-Replaceable)

The notebook has no SDRAM on its motherboard, but has slots for two SDRAM modules. One slot

contains an SDRAM module installed at the factory.

See Table 4-2 on page 4-5 for a listing of replacement SDRAM modules and part numbers.

Caution

Provide proper grounding and handle the SDRAM module only by its edges, or you could damage

the module through electrostatic discharge.

Required Equipment

• Small Phillips screwdriver.

Removal Procedure

1. Unplug the AC adapter, if present, and remove the battery.

2. On the bottom of the notebook, loosen both screws holding the SDRAM cover (the cover retains

the screws), and remove the cover.

Figure 2-3. Removing the SDRAM Cover

2-6 Removal and Replacement HP OmniBook XE3

3. Press outward to release the latches at the sides of the SDRAM module, so the free edge of the

module pops up.

Figure 2-4. Removing an SDRAM Module

4. Pull the module out of the connector.

Reassembly Notes

• Gently press the SDRAM module into the connector at an angle of about 30°, until it is fully

inserted. Then press down on both sides of the module until the latches snap closed.

HP OmniBook XE3 Removal and Replacement 2-7

Removing the Mini-PCI PCA

(User-Replaceable)

Certain notebook models include a mini-PCI PCA that contains either a modem or modem/LAN. See

Table 4-2 on page 4-5 for a listing of replacement PCAs and part numbers.

Caution

Provide proper grounding and handle the PCA only by its edges, or you could damage it through

electrostatic discharge.

Required Equipment

• Small Phillips screwdriver.

Removal Procedure

1. Unplug the AC adapter, if present, and remove the battery.

2. Loosen the screw holding the mini-PCI cover (the cover retains the screw), and remove the cover.

3. Press outward to release the latches at the sides of the PCA, so that its free edge pops up.

4. Disconnect the cable (modem models only) or cables (modem/LAN models only) from the PCA.

5. Gently pull the PCA out of its connector.

2-8 Removal and Replacement HP OmniBook XE3

Figure 2-5. Removing the Mini-PCI Card

Reassembly Notes

• Reattach the cable (modem models only) or cables (modem/LAN models only) to the PCA, and

tuck them into the compartment.

• Gently press the mini-PCI card into the connector at an angle of about 30°, until it is fully inserted.

Then press down on both sides of the card until the latches snap closed.

HP OmniBook XE3 Removal and Replacement 2-9

Removing the Keyboard Cover (with Hinge Covers)

(User-Replaceable)

Required Equipment

• Small Phillips screwdriver.

• Small flat-blade screwdriver.

Removal Procedure

1. Unplug the AC adapter, if present, and remove the battery.

2. Close the display, and remove both screws from the backs of the hinge covers.

Figure 2-6. Removing the Keyboard Cover Retaining Screws

3. Open the notebook’s display 180°, so that it lays flat.

4. Use the flat-blade screwdriver to carefully pry up the inside edges of the hinge covers until the

cover pops loose, then lift the cover off.

Screws,

M2.5x4 mm

(

2

)

2-10 Removal and Replacement HP OmniBook XE3

Figure 2-7. Removing the Keyboard Cover

Reassembly Notes

• Tuck the display cables into the notch just to the right of the left display hinge.

• Hold the cover by the hinges and snap it into place. Note that the cover is held in place partly by

tabs at the left and center of its bottom edge, and at its upper left and right corners. Make sure these

tabs snap back into place when reinstalling the cover.

HP OmniBook XE3 Removal and Replacement 2-11

Removing the Keyboard

(User-Replaceable)

Required Equipment

• Small Phillips screwdriver.

• Small flat-head screwdriver.

Removal Procedure

1. Unplug the AC adapter, if present, and remove the battery.

2. Remove the keyboard cover (page 2-9).

3. Loosen the four retaining screws along the top of the keyboard (the keyboard retains the screws).

Figure 2-8. Loosening the Keyboard Retaining Screws

4. Raise the top of the keyboard, then lift the keyboard up and out of the notebook. Be careful not to

pull on the ribbon cable connecting the keyboard to the notebook.

Caution

Be careful not to touch the heatsink until it has cooled. It could be hot if the notebook was running

recently.

5. Lay the keyboard face down on the top case, forward of its normal position, and disconnect the

ribbon cable from the motherboard.

2-12 Removal and Replacement HP OmniBook XE3

Figure 2-9. Disconnecting the Keyboard Cable

Reassembly Notes

• Lay the keyboard face down on the top case forward of its normal position, then reconnect the

ribbon cable.

• Slip the metal tabs on the bottom of the keyboard into their slots in the top case, then lower the

keyboard into place.

Keyboard

ribbon cable

HP OmniBook XE3 Removal and Replacement 2-13

Removing the Hard Disk Drive Assembly

(User-Replaceable)

See Table 4-2 on page 4-5 for a listing of replacement hard disk drives and part numbers.

Required Equipment

• Small Phillips screwdriver.

Removal Procedure

1. Unplug the AC adapter, if present, and remove the battery.

2. Remove these additional assemblies:

• Keyboard cover (page 2-9).

• Keyboard (page 2-11).

Caution

Be careful not to touch the heatsink until it has cooled. It could be hot if the notebook was running

recently.

3. Loosen the four screws attaching the hard drive carrier to the motherboard (the carrier retains the

screws).

4. Use the strap on the hard drive to carefully pull the drive off of its connector and out of the

notebook.

Figure 2-10. Removing the Hard Disk Drive

2-14 Removal and Replacement HP OmniBook XE3

5. Remove all four screws from the underside of the hard drive carrier, then slide the drive back and

up out of the case.

Figure 2-11. Removing the Hard Disk Carrier

6. Carefully remove the pin connector from the end of the drive by working alternately at each side,

so that the connector slides off evenly without bending the connector pins.

Reassembly Notes

• Carefully put the pin connector back onto the pins on the end of the new hard drive. Work at each

end alternately so that the connector slides on evenly without bending the connector pins.

• Be careful not to trap the heatsink and keyboard cables beneath the hard drive.

Pin connector

Screws,

M3x6 mm

(

2

)

Screws,

M3x6 mm

(

2

)

HP OmniBook XE3 Removal and Replacement 2-15

Recovering and Reinstalling Software

You can use the Recovery CD to recover an original build or reinstall the HP custom software. To

recover a specific application, see “To recover an application” in the Reference Guide.

The Recovery CD provides all HP notebook–specific Windows drivers; these drivers are in the

following directories:

• On the hard drive, under c:\hp\drivers.

• On the Recovery CD, under \hp\drivers.

• On the HP notebook web site at http://www.hp.com/notebooks. This web site contains the latest

software drivers.

To recover the factory software installation

The following procedure describes how to recover the notebook’s original Windows software and

operating system.

This process can take about 10 or 15 minutes. Do not interrupt the process or unplug the AC adapter

before the process is complete, or you will have to begin again.

Caution

This procedure formats the hard disk drive, which erases all data on the drive. After formatting,

you must reinstall any applications.

1. Back up all data from the hard disk.

2. Connect the AC adapter to the notebook.

3. Insert the Recovery CD in the notebook’s CD-ROM drive.

4. Restart the notebook. When the HP logo appears, press F2.

5. Select the CD-ROM drive as the first boot device, then restart the notebook again.

You can find more details about recovering the factory installation of Windows on the Recovery CD:

the file readme.txt is in the CD’s root directory.

Note

Windows 98 supports the FAT16 and FAT32 file systems. Windows 2000 supports the FAT16,

FAT32, and NTFS file systems.

2-16 Removal and Replacement HP OmniBook XE3

Replacing Small Parts

(User-Replaceable)

The user can replace the following small parts.

Table 2-1. Replacing Small Parts (User-Replaceable)

Part Replacement Procedure

Cover, mini-PCI On the bottom of the notebook, loosen the screw in the mini-PCI cover (the cover

retains the screw) and remove the cover.

Cover, SDRAM On the bottom of the notebook, loosen the screws in the SDRAM module cover (the

cover retains the screws) and remove the cover.

Covers, screw (on

display bezel) Insert a small flat-blade screwdriver under the cover and pry it loose. To replace,

firmly press the adhesive side of the cover into the recess.

HP OmniBook XE3 Removal and Replacement 2-17

Removing the Display Assembly

(HP Authorized Service Providers Only)

Required Equipment

• Small Phillips screwdriver.

Removal Procedure

1. Unplug the AC adapter, if present, and remove the battery.

2. Remove these additional assemblies:

• Keyboard cover (page 2-9).

• Keyboard (page 2-11).

3. Remove both screws from the switchboard PCA, and carefully lift the PCA off the connector

underneath it. Be carefully not to pull on the cable attached to the PCA.

4. Disconnect the cable from the switchboard PCA, and remove the PCA from the notebook.

5. Disconnect the cable from the video PCA.

6. Remove the four flanged screws from the display hinges. This may be easier if you support the

display so that it remains approximately flat.

7. Lift the display off of the notebook.

2-18 Removal and Replacement HP OmniBook XE3

Figure 2-12. Removing the Display

Reassembly Notes

• While installing the hinge screws, support the display so that it remains approximately flat.

• Before installing the switchboard PCA, make sure the large display cable lies within the notch in

the hinge saddle.

• When in stalling a new display assembly, follow the procedure given in “Installing a New Display

Assembly” on the following page.

Screws,

M2.5x4 mm

Screws (flanged)

M2.5x8 mm (4)

HP OmniBook XE3 Removal and Replacement 2-19

Installing a New Display Assembly

When installing a new display, you must make sure to set the DIP switches on the video PCA to match

the particular display assembly. Do this as follows.

Caution

Setting the DIP switches improperly could damage the display assembly.

1. Find the manufacturer of the display: this is shown on a label attached to the display assembly.

2. Find the display’s manufacturer and model in the table below, and set the DIP switches on the

video PCA as shown.

Model 1 2 3 4

CPT 14.1-in TFT XGA ON OFF ON OFF

Hitachi 15.0-in TFT XGA OFF ON OFF OFF

LG 13.3-in TFT XGA ON OFF OFF ON

LG 14.1-in TFT XGA OFF ON OFF ON

LG 15.0-in TFT XGA ON ON ON OFF

Mitsubishi 12.1-in TFT SVGA ON OFF ON ON

Samsung 12.1-in TFT SVGA ON ON OFF OFF

Samsung 14.1-in TFT XGA OFF ON ON OFF

Sanyo 12.1-in TFT SVGA OFF OFF ON ON

Unipac 13.3-in TFT XGA OFF OFF ON OFF

Unipac 14.1-in TFT XGA OFF OFF OFF ON

As an example, the following figure shows the DIP switches set to OFF-ON-ON-ON:

Figure 2-13. Video PCA DIP Switches

2134

F

OF

2-20 Removal and Replacement HP OmniBook XE3

Removing the Top Case

(HP Authorized Service Providers Only)

Required Equipment

• Small Phillips screwdriver.

Removal Procedure

1. Unplug the AC adapter, if present, and remove the battery.

2. Remove these additional assemblies:

• Keyboard cover (page 2-9).

• Keyboard (page 2-11).

• Display assembly (page 2-17).

3. Remove the eight retaining screws from the bottom case.

Figure 2-14. Removing the Top Case Retaining Screws

4. Disconnect the touch pad cable and speaker cable from the motherboard.

5. Remove the six retaining screws from the top case.

6. Raise the back of the top case, then gradually loosen the case, moving toward the front of the

notebook (the right rear corner may require extra care to work free).

7. Carefully lift the top cover forward and off of the notebook. Be careful not to pull on the CD

player PCA ribbon cable beneath the case.

Screws,

M2.5x8 mm

Screws,

M2.5x8 mm

HP OmniBook XE3 Removal and Replacement 2-21

8. Release the CD player PCA cable from the motherboard.

Figure 2-15. Removing the Top Case

Reassembly Notes

• Make sure the touch pad cable and speaker cable connectors are fully inserted squarely in their

sockets.

• Make sure both tabs along the front of the case snap shut.

Screws,

M2.5x4 mm

Screw,

M2.5x8 mm

Speaker

cables

Touch pad

cable

CD player

ribbon cable

2-22 Removal and Replacement HP OmniBook XE3

Removing the CD Player PCA

(HP Authorized Service Providers Only)

Required Equipment

• Small Phillips screwdriver.

Removal Procedure

1. Unplug the AC adapter, if present, and remove the battery.

2. Remove these additional assemblies:

• Keyboard cover (page 2-9).

• Keyboard (page 2-11).

• Display assembly (page 2-17).

• Top case (page 2-19).

3. Remove both standoff screws (requires a 5mm socket driver), and lift the PCA out of the top case.

Figure 2-16. Removing the CD Player PCA

CD player PCA standoff

screws, 5 mm (2)

HP OmniBook XE3 Removal and Replacement 2-23

Removing the Hinge Saddle Set

(HP Authorized Service Providers Only)

Required Equipment

• Small Phillips screwdriver.

Removal Procedure

1. Unplug the AC adapter, if present, and remove the battery.

2. Remove these additional assemblies:

• Keyboard cover (page 2-9).

• Keyboard (page 2-11).

• Display assembly (page 2-17).

• Top case (page 2-19).

3. Remove the two retaining screws from the bottom case.

Figure 2-17. Removing the Hinge Saddle Retaining Screws

Screws,

M2.5x8 mm

2-24 Removal and Replacement HP OmniBook XE3

4. Remove the retaining screws from the back of the notebook, just below the display hinges.

5. Remove both retaining screws from the hinge saddle set.

6. Lift the hinge saddle set out of the notebook. You may need to free the hinge saddle from the clip

in the bottom case near the LAN/modem ports to remove it.

Figure 2-18. Removing the Hinge Saddle

Reassembly Notes

• Make sure the posts on the underside of the hinge saddle line up with the hinge support openings in

the bottom case, and that the holes in the front ends of the saddle fit over the alignment posts in the

bottom case.

Screws,

M2.5x8 mm

Screws,

M2.5x8 mm

HP OmniBook XE3 Removal and Replacement 2-25

Removing the Video PCA

(HP Authorized Service Providers Only)

Required Equipment

• Small Phillips screwdriver.

Removal Procedure

1. Unplug the AC adapter, if present, and remove the battery.

2. Remove these additional assemblies:

• Keyboard cover (page 2-9).

• Keyboard (page 2-11).

• Display assembly (page 2-17).

• Top case (page 2-19).

• Hinge saddle set (page 2-23).

3. Note and record the settings of the PCA’s DIP switches.

2-26 Removal and Replacement HP OmniBook XE3

4. Remove all three retaining screws from the PCA, and carefully lift it off of the connectors

underneath it.

Figure 2-19. Removing the Video PCA

Reassembly Notes

• Set the DIP switches on the new PCA to match the settings from the PCA you are replacing and

the notebook’s display type. See “Installing a New Display Assembly” on page 2-19.

Screws,

M2.5x4 mm

HP OmniBook XE3 Removal and Replacement 2-27

Removing the Heatsink Assembly (with Fan)

(HP Authorized Service Providers Only)

Required Equipment

• Small Phillips screwdriver.

Removal Procedure

1. Unplug the AC adapter, if present, and remove the battery.

2. Remove these additional assemblies:

• Keyboard cover (page 2-9).

• Keyboard (page 2-11).

• Display assembly (page 2-17).

• Top case (page 2-19).

• Hinge saddle set (page 2-22).

3. Disconnect the fan cable from the motherboard.

4. Remove all four retaining screws (their springs are attached to them).

5. Lift the heatsink out of the notebook.

2-28 Removal and Replacement HP OmniBook XE3

Figure 2-20. Removing the Heatsink Assembly

Reassembly Notes

• Make sure the fan cable is not pinned under the assembly.

• Make sure the thermal pad on the heatsink is not damaged, and replace if necessary.

Heatsink retaining

screws (with springs)

(4)

HP OmniBook XE3 Removal and Replacement 2-29

Removing the CPU Module

(HP Authorized Service Providers Only)

See Table 4-1 on page 4-3 for a listing of replacement hard disk drives and part numbers.

Required Equipment

• Small Phillips screwdriver.

• Small flat-blade screwdriver.

Removal Procedure

Caution

Be careful not to touch the upper surface of the CPU module. Handle it only by its edges, or you

could damage it.

1. Unplug the AC adapter, if present, and remove the battery.

2. Remove these additional assemblies:

• Keyboard cover (page 2-9).

• Keyboard (page 2-11).

• Display assembly (page 2-17).

• Top case (page 2-19).

• Hinge saddle set (page 2-22).

• Heatsink assembly (page 2-27).

3. To release the CPU module from the motherboard, carefully insert the tip of the flat-blade

screwdriver in the CPU module lock mechanism, and turn the screwdriver a few degrees

counterclockwise until the mechanism clicks into its OPEN position. (The CPU socket moves

slightly to the left when this happens.)

4. Grasp the CPU module by its edges, and carefully lift it straight up and off of its socket.

2-30 Removal and Replacement HP OmniBook XE3

Figure 2-21. Removing the CPU Module

Reassembly Notes

• Make sure the module is fully seated on its socket, and that none of its pins are bent or otherwise

damaged.

• Make sure the yellow triangle marked on the corner of the CPU module lines up with the

corresponding yellow triangle on the corner of the socket.

• Carefully insert the tip of the flat-blade screwdriver in the CPU module lock mechanism, and turn

the screwdriver a few degrees clockwise until the mechanism clicks into its LOCK position. (The

CPU socket moves slightly to the right when this happens.)

CPU module

CPU module

lock mechanism

HP OmniBook XE3 Removal and Replacement 2-31

Removing the Floppy Disk Drive

(HP Authorized Service Providers Only)

Required Equipment

• Small Phillips screwdriver.

Removal Procedure

1. Unplug the AC adapter, if present, and remove the battery.

• Keyboard cover (page 2-9).

• Keyboard (page 2-11).

• Display assembly (page 2-17).

• Top case (page 2-19).

• Hinge saddle set (page 2-22).

2. Release the drive’s ribbon cable from its connector on the motherboard.

3. Remove the two retaining screws.

4. Lift the floppy drive out of the notebook.

2-32 Removal and Replacement HP OmniBook XE3

Figure 2-22. Removing the Floppy Disk Drive

Reassembly Notes

• Make sure the headphone PCA cable lies under the FDD bracket.

Screws,

M2.5x4 mm

HP OmniBook XE3 Removal and Replacement 2-33

Removing the CD-ROM/DVD Drive

(HP Authorized Service Providers Only)

Required Equipment

• Small Phillips screwdriver.

Removal Procedure

1. Unplug the AC adapter, if present, and remove the battery.

• Keyboard cover (page 2-9).

• Keyboard (page 2-11).

• Hard disk drive assembly (page 2-13).

• Display assembly (page 2-17).

• Top case (page 2-19).

• Hinge saddle set (page 2-22).

2. Pull the CD-ROM or DVD assembly to the right, off of its connector and out of the notebook.

Figure 2-23. Removing the CD-ROM/DVD Drive

Reassembly Notes

• Place the assembly so that its connector aligns with that on the motherboard, then gently press the

assembly to the left and into place.

2-34 Removal and Replacement HP OmniBook XE3

Removing the Motherboard or Bottom Case

(HP Authorized Service Providers Only)

Required Equipment

• Small Phillips screwdriver.

• 5mm socket driver.

When Installing a New Motherboard

Before replacing the motherboard, you must (if possible) electronically store the motherboard’s serial

number and service ID for transfer to the new motherboard.

1. Exit Windows and boot to a DOS prompt:

• For Windows 98 or ME, press F8 during reboot and select Command Prompt Only.

• For Windows 2000, boot from a DOS boot floppy disk.

2. Run ESN.EXE from one of these sources:

• On a factory software installation, change to the \HP\Drivers\Hputils directory and type esn at

the prompt.

• Otherwise, copy \HP\Drivers\Hputils\ESN.EXE from the Recovery CD, then run it on the

notebook.

3. Save the serial number and service ID.

HP OmniBook XE3 Removal and Replacement 2-35

Removal Procedure

1. Unplug the AC adapter, if present, and remove the battery.

2. Remove these additional assemblies:

• Battery (page 2-3).

• SDRAM modules (page 2-5).

• Mini-PCI card (page 2-7).

• Keyboard cover (page 2-9).

• Keyboard (page 2-11).

• Hard disk drive assembly (page 2-13).

• Display assembly (page 2-17).

• Top case (page 2-19).

• Hinge saddle set (page 2-22).

• Video PCA (page 2-25).

• Heatsink assembly (page 2-25).

• CPU module (page 2-29).

• Floppy disk drive assembly (page 2-29).

• CD-ROM/DVD drive (page 2-33).

3. Remove all six standoff screws from the back of the notebook.

4. Remove both retaining screws from the motherboard.

5. Disconnect the cable (modem models only) or cables (modem/LAN models only) at the right rear

corner of the motherboard.

6. Disconnect the cable from the headphone PCA.

7. Remove all four CPU standoffs.

8. Remove the clip from near the right rear corner of the motherboard.

9. Lift the front edge of the motherboard slightly, then lift the motherboard forward and out of the

bottom case.

10. Remove the CPU support plate from the bottom case.

2-36 Removal and Replacement HP OmniBook XE3

Figure 2-24. Removing the Motherboard

Reassembly Procedure

• When reinstalling the motherboard, see “Reinstalling the Motherboard” on page 2-37.

• When reinstalling the bottom case, see “Replacing the Bottom Case” on page 2-38.

Screw,

M2.5x5 mm

Screw,

M2.5x5 mm

Standoff screws, 5 mm (6)

CPU standoff

screws, 5 mm (4)

Headphone

PCA

CPU support

plate

CD/DVD support

HP OmniBook XE3 Removal and Replacement 2-37

Reinstalling the Motherboard

Reassembly Procedure

1. Install the CPU support plate.

2. Insert the I/O connectors through their openings in the bottom case, then lower the motherboard

into place.

• Be careful not to trap the modem or modem/LAN cable(s) under the motherboard (modem and

modem/LAN models only).

• Fit the modem cable through the notch on the edge of the motherboard, and make sure the

LAN cable doesn’t block the nearby screw tab.

• Make sure the alignment posts in the bottom case fit through the holes at the back left and

front right corners of the motherboard.

3. Reconnect the cable (modem models only) or cables (modem/LAN models only) at the right rear

corner of the motherboard.

When Installing a New Motherboard

After installing a new motherboard, you must electronically transfer to it the serial number and service

ID from the previous motherboard.

1. Exit Windows and boot to a DOS prompt:

• For Windows 98 or ME, press F8 during reboot and select Command Prompt Only.

• For Windows 2000, boot from a DOS boot floppy disk.

2. Run ESN.EXE from the same source you ran it from when saving the serial number and service ID

from the previous motherboard:

• On a factory software installation, change to the \HP\Drivers\Hputils directory and type esn at

the prompt.

• Otherwise, copy \HP\Drivers\Hputils\Esn.exe from the Recovery CD, then run it on the

notebook.

3. Install the serial number and service ID.

• If you are prompted for the serial number, type the serial number shown on the bottom of the

case.

• If a serial number has already been stored, you must call an HP support center to change it.

2-38 Removal and Replacement HP OmniBook XE3

Replacing the Bottom Case

Installation Procedure

1. Install a new Microsoft Product ID label.

2. Transfer the old serial number label and install a new overlay, or create a new serial number label

using the steps below.

3. If you need to install or replace the docking or PCMCIA doors, refer to the figures below.

Figure 2-25. Installing Docking Doors

HP OmniBook XE3 Removal and Replacement 2-39

Figure 2-26. Installing the PCMCIA Doors

Installing a New Serial Number Label

Download the latest version of the serial number label template (Microsoft Word format) from the

Partnership Web site (see page vii) under Support/Service in Technical Support Information, or from

http://www.mcd.hp.com. Store it with other Word templates on a PC connected to a laser printer. The

latest version includes fields for warranty period and manufacturing location.

1. Open a new document based on the serial label template.

2. Enter the information from the old serial label, and print the new label on plain white paper. The

new label does not have barcodes.

3. Carefully cut out the new serial label just inside the border and place it into the inner recess in the

bottom case. The bottom of the label goes toward the front of the case.

4. While holding the paper label in place, attach a serial label overlay into the outer recess. It covers

and protects the serial label.

HP Serial Number (S)TW711A1234 1YR

(1P) F2072 W EA MFG# TW711A1234

Made in Taiwan

Figure 2-27. Example of Serial Number Label

2-40 Removal and Replacement HP OmniBook XE3

Removing Notebook Components

(HP Authorized Service Providers Only)

Required Equipment

• Small Phillips screwdriver.

• Small flat-blade screwdriver.

Removal Procedure

1. Unplug the AC adapter, if present, and remove the battery.

2. Remove the assemblies and follow the additional steps given in the table below.

Table 2-1. Removing Notebook Components

Component Removal Procedure Additional Steps

Case, bottom See page 2-34.

Case, top See page 2-19.

Cover, keyboard See page 2-9.

CPU module See page 2-29.

Display assembly See page 2-17.

Doors, docking Mini-PCI card (page 2-7).

Keyboard cover

(page 2-9).

Keyboard (page 2-11).

Hard disk drive assembly

(page 2-13).

Display assembly

(page 2-17).

Top case assembly

(page 2-19).

Hinge saddle set

(page 2-22).

Video PCA (page 2-25).

Heatsink assembly

(page 2-25).

CPU module (page 2-29).

Floppy disk drive assembly

(page 2-31).

CD-ROM/DVD drive

(page 2-33).

Motherboard (page 2-34).

See the figure on page 2-38.

HP OmniBook XE3 Removal and Replacement 2-41

Component Removal Procedure Additional Steps

Doors, PCMCIA Mini-PCI card (page 2-7).

Keyboard cover

(page 2-9).

Keyboard (page 2-11).

Hard disk drive assembly

(page 2-13).

Display assembly

(page 2-17).

Top case assembly

(page 2-19).

Hinge saddle set

(page 2-22).

Video PCA (page 2-25).

Heatsink assembly

(page 2-25).

CPU module (page 2-29).

Floppy disk drive assembly

(page 2-31).

CD-ROM/DVD drive

(page 2-33).

Motherboard (page 2-34).

See the figure on page 2-39.

Drive, CD-ROM/DVD See page 2-33.

Drive, floppy disk See page 2-29.

Heatsink (with fan) See page 2-25.

Keyboard See page 2-11.

PCA, CD player See page 2-22.

PCA, headphone Keyboard cover

(page 2-9).

Keyboard (page 2-11).

Display assembly

(page 2-17).

Top case (page 2-19).

Hinge saddle set

(page 2-22).

Remove the retaining screw from the PCA, disconnect

the cable to the motherboard, and lift the PCA out of

the notebook. You can lift the floppy drive slightly for

access.

PCA, motherboard See page 2-34.

PCA, switchboard Keyboard cover

(page 2-9).

Keyboard (page 2-11).

Remove both screws (M2.5x4) from the PCA, and

carefully lift the PCA off of the connector beneath it.

Be

careful not to pull on the cable attached to the PCA.

Disconnect the cable from the PCA and remove the

PCA from the notebook.

PCA, video See page 2-25.

2-42 Removal and Replacement HP OmniBook XE3

Component Removal Procedure Additional Steps

Plate, CPU support Mini-PCI card (page 2-7).

Keyboard cover

(page 2-9).

Keyboard (page 2-11).

Hard disk drive assembly

(page 2-13).

Display assembly

(page 2-17).

Top case assembly

(page 2-19).

Hinge saddle set

(page 2-22).

Video PCA (page 2-25).

Heatsink assembly

(page 2-25).

CPU module (page 2-29).

Floppy disk drive assembly

(page 2-31).

CD-ROM/DVD drive

(page 2-33).

Motherboard (page 2-34).

Saddle, hinge set See page 2-22.

Socket, PCMCIA Keyboard cover

(page 2-9).

Keyboard (page 2-11).

Display assembly

(page 2-17).

Top case (page 2-19).

Hinge saddle set

(page 2-22).

Remove the four screws attaching the PCMCIA socket

to the motherboard (M2.5x4), and remove the socket.

HP OmniBook XE3 Troubleshooting and Diagnostics 3-1

This chapter includes troubleshooting and diagnostic information for testing the functionality of the

notebook, and for identifying faulty modules:

• Troubleshooting information

 Troubleshooting the problem (page 3-3).

 Verifying the repair (page 3-3).

 Suggestions for troubleshooting (page 3-4).

• Diagnostic tools

 DiagTools diagnostic program (page 3-17).

 Power-on self-test (page 3-24).

 Sycard PCCtest 450 PC Card (page 3-27).

 Desktop Management Interface (page 3-28).

 BIOS Setup utility (page 3-30).

3-2 Troubleshooting and Diagnostics HP OmniBook XE3

Troubleshooting

The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality

repair, HP recommends that you follow the basic troubleshooting steps shown in the illustration

below.

Figure 3-1. Basic Troubleshooting Steps

Check the customer’s description

of the problem and any supporting

information.

Try to duplicate the customer’s

problem.

Troubleshoot the problem using

- Diagnostic tools.

- Troubleshooting suggestions.

Verify the repair by testing the

functionality of the complete unit.

HP OmniBook XE3 Troubleshooting and Diagnostics 3-3

Troubleshooting the Problem

Record pertinent information about the notebook:

• Model and serial number.

• Operating system and version.

• BIOS version.

• Accessories and peripherals used.

Analyze the problem:

• Observe Symptoms. Using the customer’s information, try to duplicate the problem. Determine

how the problem differs from proper behavior. Also, take note of the functions that do work

properly.

• Separate Problems. If there is more than one symptom, separate them into distinct problems.

• Consider Causes. Keep in mind possible causes for each problem. Use the diagnostic tools and

troubleshooting suggestions to help find the possible causes.

 The DiagTools diagnostic program tests most of the notebook’s components using automatic

and interactive tests, and will be your primary troubleshooting tool. Other tools include the

power-on self-test, DMI/TopTools (if installed), the BIOS Setup utility, and the Sycard

PCCtest. The table on page 3-4 shows how you can use these tools to isolate the cause of the

notebook’s problem.

 The troubleshooting suggestions on page 3-5 include general suggestions for repairing units

that show specific failure symptoms.

Swapping modules that may be defective with others known to be good is generally an ideal way to

find the module responsible for the problem. A failure symptom is rarely caused by more than one

module, so you will not usually need to replace more than one module to correct a particular failure.

After you replace a module, the notebook will normally be in a confused state and lock up when you

apply power. If this happens, press the system-off switch: this resets the notebook, so that you can

restart it in a known state.

Verifying the Repair

Before returning the repaired notebook to the customer, verify the repair by running the following

tests:

• DiagTools Basic Diagnostic Test. Run the basic test of the DiagTools diagnostic program

(page 3-17).

–and–

• Function Tests. Run tests that check the repaired function, such as in the DiagTools diagnostic

program (page 3-17).

–and–

• Failed Tests. Run any other tests that failed during troubleshooting.

3-4 Troubleshooting and Diagnostics HP OmniBook XE3

Suggestions for Troubleshooting

Table 3-1. Scope of Diagnostic Tools

Function DiagTools Power-On

Self-Test Sycard

PCCtest 450 DMI/TopTools

(if installed) BIOS Setup

Bootup Tests Describes Configures

Processor Tests

(System menu) Tests Describes

Memory Tests

(Memory menu) Tests Describes Describes

Battery Describes

Display Tests

(Video menu) Describes

Hard disk Tests

(IDE menu) Tests Describes Configures

Floppy drive Tests

(FDD menu) Tests Describes Describes

Keyboard Tests

(KBD menu) Tests Describes

Audio Tests (System,

Misc menus) Configures

Serial Tests*

(Misc menu) Describes Configures

Parallel Tests*

(Misc menu) Describes Configures

LAN Tests**

(User menu) Describes

Modem Tests**

(User menu)

Infrared Tests†

(Misc menu) Describes Configures

PS/2 port Tests† (KBD,

Misc menus)

USB Tests†

(USB menu) Describes

Docking port Tests

(using docks)

PCMCIA Tests

(Misc menu) Tests Describes

AC adapter Status

Docking

products Tests ports and

internal bus Status Configures

CD-ROM

drive Tests

(IDE menu) Tests (with

boot CD) Describes Configures

Other plug-in

modules Describes

* The diagnostic test is more thorough if you use a loop-back connector.

** 3Com modem only; the test checks only the internal hardware up to the mini-PCI card, and does

not check the mini-PCI panel or any external cabling.

†Use an appropriate external device to exercise the port. See the help text for the tests in the menu.

HP OmniBook XE3 Troubleshooting and Diagnostics 3-5

If you cannot isolate the cause of a problem using the above diagnostic tools, use the suggestions in

the following table to help find the problem.

Table 3-2. Troubleshooting Suggestions

Symptom Call Center:

Suggestions Repair Center:

Likely Causes Repair Center:

Comments

To help determine likely causes, check to see what replaceable modules are involved in the system function and

what roles they play. See the figure on page 1-18 and the table on page 1-18.

Startup

Does not boot on

AC or battery. Check power source.

Press system-off switch to

reset notebook, then press

blue standby button to turn

notebook on.

Unplug AC adapter, remove

battery, remove any PC

cards, undock, then

reconnect power and try

again.

Remove all but one SDRAM

module and try again.

Reinsert any other SDRAM

modules and try again.

AC adapter.

SDRAM module.

CPU module.

Video PCA.

Motherboard.

Display assembly.

Hard drive.

Check AC adapter. Remove

any SDRAM modules and try

again.

If power status light does not

turn on, replace

motherboard.

If power status light turns on

but display remains off, try

external monitor. If monitor

shows successful boot,

replace display assembly. If

monitor shows activity but

BIOS does not complete,

replace display assembly. If

monitor is blank, replace

switchboard PCA, replace

motherboard.

If power status light and

display turn on and BIOS

completes, but OS does not

start from hard disk or from

floppy drive, replace CPU

module, then motherboard. If

OS starts from floppy drive,

reload hard drive, replace

hard drive.

Beeps once, spins

hard disk, repeats,

but does not boot.

SDRAM module. Make sure at least one

SDRAM module is installed.

Does not boot on

battery, but boots

on AC.

Make sure battery is properly

installed and fully charged.

Check battery contacts. If

available, try another battery.

Battery or contacts.

Motherboard.

Does not boot from

floppy drive. Make sure floppy disk is

bootable.

Make sure floppy drive is

installed correctly.

Use BIOS Setup to check

boot order and make sure

floppy boot is enabled as first

boot device.

Floppy drive or

contacts.

Motherboard.

3-6 Troubleshooting and Diagnostics HP OmniBook XE3

Symptom Call Center:

Suggestions Repair Center:

Likely Causes Repair Center:

Comments

Does not boot from

CD-ROM or DVD in

CD-ROM/DVD

drive.

Make sure CD-ROM or DVD

is bootable.

Use BIOS Setup to check

boot order and make sure

CD-ROM/DVD Drive is

enabled as first boot device.

Restart notebook.

Test DVD drive with

DiagTools diagnostics.

CD-ROM/DVD drive

module.

Motherboard.

Error message such

as “Invalid system

disk” or “Auto IDE

error”.

Check for disk in floppy drive.

Check boot order in BIOS

Setup.

Remove and reinstall hard

drive.

Hard drive contacts.

Hard drive.

If notebook boots from floppy

drive, check for corrupt files

on hard drive, reload hard

drive, replace hard drive.

Sluggish startup or

shutdown. Run ScanDisk and Disk

Defragmenter to check and

optimize hard drive.

Delete temporary and

unneeded files.

Use suggestions shown at

left.

Password forgotten. Verify proper ownership, then

follow removal procedure

with owner and record

appropriate data. See

page 5-1.

User must call Technical

Support and provide proof of

ownership. Password

removal is restricted to

certain sites. See page 5-1.

Power/Battery

No power. Make sure charged battery is

installed or AC adapter

connected.

Try another battery or AC

adapter if available.

AC adapter.

Battery.

Motherboard.

Does not run on

battery; empty

battery indication.

Check battery and contacts.

Try another battery if

available.

Battery or contacts.

Motherboard.

Notebook beeps. Notebook beeps for 15

seconds when battery is low.

Connect AC adapter or

replace battery.

Battery.

Notebook turns off

immediately after

turning on.

Battery is probably extremely

low. Connect AC adapter or

replace battery.

Battery.

Battery does not

charge. Make sure AC adapter is

connected properly and

battery installed properly.

Check battery contacts. If

available, try another battery

and AC adapter.

Move notebook away from

any nearby heat source.

Unplug AC adapter and allow

battery to cool down. Check

for blocked air vents.

Battery or contacts.

AC adapter.

Motherboard.

Heatsink assembly.

Check battery and AC

adapter.

Check heatsink assembly.

AC adapter does

not power

notebook.

Try another AC adapter, if

available. AC adapter.

Motherboard.

AC adapter cannot be

repaired, and must be

replaced.

HP OmniBook XE3 Troubleshooting and Diagnostics 3-7

Symptom Call Center:

Suggestions Repair Center:

Likely Causes Repair Center:

Comments

Battery has short

operating time. Turn down display

brightness.

Check Intel SpeedStep

Technology settings in BIOS

Setup Power menu. Try

default setting.

Check settings in Power

Management in Control

Panel.

Certain applications can

cause excess CPU and

power usage. (User can get

Intel Power Monitor from

www.intel.com and monitor

CPU load.)

When using applications with

automatic save feature (such

as MS Word), extend save

time or disable to reduce

hard disk access and power

usage.

PCMCIA card use can affect

battery life. Some PCMCIA

cards draw power even while

not in use.

Heavy modem use can affect

battery operating time.

Battery.

Motherboard.

Battery capacity often

decreases after a year or

more.

Battery indicator is

inaccurate. Time Remaining is an

estimate based on how

quickly the notebook is using

power at that moment. It

therefore depends on the

current task, and assumes

power will be used at the

same rate until the battery

runs out. So, for example, if

the notebook is performing a

task requiring a good deal of

power (such as reading from

a CD-ROM or DVD), the

value will probably show too

little time remaining.

Display

Dark display, no

light. Make sure notebook is

turned on.

Check power supply.

Adjust display brightness.

Press Fn+F5 several times.

Make sure SDRAM modules

are installed properly.

Make sure video PCA is

installed properly.

Make sure CPU module is

installed properly.

Try external monitor.

Display cable

connection.

SDRAM modules.

Video PCA.

CPU module.

Display assembly.

Motherboard.

Set DIP switch on video PCA

to match label on display

(see page 2-19).

Check cable connection.

Replace SDRAM modules.

Replace CPU module.

Replace display assembly.

If external monitor displays

no image, replace

motherboard.

3-8 Troubleshooting and Diagnostics HP OmniBook XE3

Symptom Call Center:

Suggestions Repair Center:

Likely Causes Repair Center:

Comments

White display. Adjust display brightness. Display assembly.

Switchboard PCA.

Erratic display. Display cable

connection.

Video PCA.

Display assembly.

Motherboard.

Bright or missing

pixels or lines. See quality statement on

page 5-2. Display cable

connection.

Display assembly.

See quality statement on

page 5-2.

External display

does not work. Check connections.

Press Fn+F5 several times.

Check settings in BIOS

Setup.

Motherboard.

Display difficult to

read or part of

desktop not visible.

Check display resolution

(default is 800 × 600 for

12.1-in displays, 1024 × 768

for others).

Hard disk

Hard disk never

spins. Check power source.

Remove and reinstall hard

drive. Check connector.

Hard drive or

connector.

Motherboard.

If drive case is damaged,

drive may not operate

properly.

Hard disk makes

clunking or

scratching noise.

Back up drive immediately.

Was notebook or drive

dropped?

Hard drive. Check notebook and drive for

evidence of customer abuse.

Hard disk makes

buzzing or whining

noise.

Back up drive immediately.

Check hard drive installation.

Check for alternate noise

sources, such as PCMCIA

drive or fan.

Depends on source of

noise.

Files are corrupted. Run virus scan program.

Check disk surface by

running Scandisk (Windows

98) or by using Tools tab in

disk’s Properties sheet

(Windows 2000).

Test hard disk drive with

DiagTools diagnostics.

Use

Recovery CD,

to restore

original factory software.

Use suggestions shown at

left.

Drive capacity is

less than normal. Check disk surface by

running Scandisk (Windows

98) or by using Tools tab in

disk’s Properties sheet

(Windows 2000).

Check partitions using FDISK

(Windows 98) or Control

Panel, Administrative Tools,

Computer Management

under Storage (Windows

2000).

Hard drive. Use suggestions shown at

left.

Recreate Hibernate partition,

then partition and format

disk.

HP OmniBook XE3 Troubleshooting and Diagnostics 3-9

Symptom Call Center:

Suggestions Repair Center:

Likely Causes Repair Center:

Comments

Floppy drive

General problems. Make sure floppy drive is

installed correctly.

Check settings in BIOS

Setup.

Floppy drive module

or contacts.

Motherboard.

Drive does not write

to 1.44-MB floppy

disks.

Make sure floppy disk is not

write-protected. Floppy drive module.

Drive reads from

but does not write

to 720- or 360-KB

floppy disks.

Make sure floppy disks are

not write-protected.

Format floppy disks using

DOS “format /f:720” or

“format /f:360” command.

Floppy drive module.

CD-ROM/DVD

Particular

CD-ROM/DVD not

playing properly.

Check disk for dirt or

damage, and clean with soft

cloth or replace.

DVD movie stops

playing. DVD may be double-sided.

Movie may be paused. Press

Play button.

Region Code error. DVD is intended for different

world region.

“System Error:

Unable to read

drive” message.

Make sure disk is clean and

inserted correctly.

Wait 5 to 10 seconds after

closing tray before pressing

Play.

Restart notebook.

Make sure CD-ROM/DVD

drive is installed properly.

CD-ROM/DVD drive

assembly.

Motherboard.

Keyboard

Some or all keys do

not work properly. Check settings in BIOS

Setup. Keyboard.

Motherboard.

Try reinserting ribbon cable

in connector on motherboard.

External keyboard

does not work. Check settings in BIOS

Setup. External keyboard.

Motherboard.

Embedded numeric

keypad does not

work.

Press Fn+F8 to activate

numeric keypad, and Lock

key to turn on number lock.

Avoid touching touch pad

while booting or resuming.

Keyboard.

Top case.

Motherboard.

3-10 Troubleshooting and Diagnostics HP OmniBook XE3

Symptom Call Center:

Suggestions Repair Center:

Likely Causes Repair Center:

Comments

Touch pad

General problems. Slide and hold power button

four seconds to reset

notebook.

Avoid touching touch pad

while booting or resuming.

Check settings in Control

Panel. Make sure touch pad

is enabled in Mouse

Properties.

Make sure touch pad is

enabled in BIOS Setup.

Check pointing stick settings

in Control Panel.

Top case.

Motherboard.

Click button does

not work. Top case.

Motherboard.

Mouse

External PS/2

mouse doesn’t

work.

Check connection.

Put notebook in standby

mode or shut down before

attaching mouse.

Install all drivers included

with mouse.

Restart notebook.

Mouse.

Top case.

Motherboard.

Audio

No sound is

audible. Increase sound volume

(Fn+Up arrow, software

controls, volume control up

button).

Make sure sound is enabled

(software controls).

Check for sound resource

conflicts in Device Manager.

Sound may not operate

properly in MS-DOS mode.

Check speaker cable

connection.

Top case.

Motherboard.

Check operation using

headphones or external

speakers.

Built-in microphone

does not record. Check software controls for

recording sound.

Make sure switchboard PCA

is connected properly.

Test audio with DiagTools

diagnostics.

Switchboard PCA.

Top case.

Motherboard.

Check operation using

external microphone.

PC card detection

beep at startup is

loud and cannot be

adjusted.

Download latest audio driver

from technical support area

of HP Notebook web site

(see page vii).

HP OmniBook XE3 Troubleshooting and Diagnostics 3-11

Symptom Call Center:

Suggestions Repair Center:

Likely Causes Repair Center:

Comments

Serial/Parallel/USB

General problems. Check connections.

Restart notebook.

Check settings in BIOS

Setup.

Check settings in Control

Panel.

Use troubleshooters in

Windows Help.

Test ports with DiagTools

diagnostics.

For USB: contact device

vendor and HP Notebook

web site (see page vii) for

latest USB drivers.

Serial device.

Motherboard.

Use loop-back connector

when testing serial or parallel

port—see page 3-19.

Serial mouse

doesn’t work. Make sure mouse was

installed according to

manufacturer’s instructions.

Serial modem

doesn’t work. Use Modem Troubleshooter

in Windows Help.

Disable internal modem.

Modem

Modem will not

connect at 56K. Verify that host modem

supports 56K (V.90)

connection speed.

Try connecting at later time in

case line quality or other

external factor is cause of

problem.

3-12 Troubleshooting and Diagnostics HP OmniBook XE3

Symptom Call Center:

Suggestions Repair Center:

Likely Causes Repair Center:

Comments

Modem will not

connect at any

speed.

Make sure notebook’s

modem is properly connected

to wall telephone jack.

Make sure telephone line is

not already in use.

Verify settings in Modems in

Control Panel (Windows 98)

or Phone And Modem

Options (Windows 2000).

Make sure parity, speed,

word length, and stop bits

match on sending and

receiving modems.

Restart notebook.

Run Windows modem

diagnostics or Windows Help

Modem Troubleshooter.

Open hardware Device

Manager. If modem is

disabled, try to enable it. If it

has a conflict, try disabling

another device.

Use an analog telephone line

(2, 3, or 4 wires), not a PBX

or digital line. In a hotel, ask

for a data line.

Try disabling error correction

and data compression.

Mini-PCI card.

Motherboard.

General problems. If serial or PC card modem is

not working, disable internal

modem:

- Windows 98: Device

Manager tab of System in

Control Panel.

– Windows 2000: Modems

tab of Phone And Modem

Options in Control Panel.

Download latest modem

driver from technical support

area of HP Notebook web

site (see page vii).

Mini-PCI card.

Motherboard.

One-Touch button

problems

Buttons not working

properly. Make sure correct

applications are associated

with buttons in One-Touch

tab of Keyboard in Control

Panels.

Keyboard cover.

Switchboard PCA.

Motherboard.

On-screen display

does not appear

when button is

pressed.

Make sure Onscreen Display

is enabled in One-Touch tab

of Keyboard in Control

Panels.

HP OmniBook XE3 Troubleshooting and Diagnostics 3-13

Symptom Call Center:

Suggestions Repair Center:

Likely Causes Repair Center:

Comments

Printing

Serial or parallel

printer doesn’t print Make sure printer is on.

Make sure printer cable is

securely attached at both

ends.

Make sure cable or cable

adapter is appropriate for

printer type.

Use Print Troubleshooter in

Windows Help.

Cable.

Motherboard.

Left edge of printed

output is missing. Try using 300-dpi print driver.

LAN/Network

General problems. Check connections.

Try connecting cable to a

different computer.

Check settings in BIOS

Setup.

Check settings in Control

Panel.

Make sure LAN cable is

Category 3, 4, or 5 for

10Base-T operation, or

Category 5 for 100Base-TX

operation. Maximum cable

length is 100 m (330 ft).

Run DiagTools LAN test.

Mini-PCI card.

Motherboard.

Infrared

General problems. Infrared is disabled and no

drivers installed as shipped.

(Drivers are included.)

Check settings in BIOS

Setup.

Remove any PC Cards from

notebook (possible IRQ

conflict).

For fast-IrDA, check for DMA

conflict with ECP parallel

port.

Motherboard.

3-14 Troubleshooting and Diagnostics HP OmniBook XE3

Symptom Call Center:

Suggestions Repair Center:

Likely Causes Repair Center:

Comments

PC card

Miscellaneous

problems. Remove and reinsert PC

card.

Restart notebook.

Try card in other slot or in

another computer.

If card requires an IRQ, make

sure one is available in

Device Manager.

Check for conflicts or refresh

device list in Device

Manager.

Check HP Notebook web site

for installation instructions

and information about

supported PC cards

(page vii).

When using PC card in a

docking system, insert or

remove card while system is

turned on.

Download current drivers

from card manufacturer’s

web site.

PC card.

PCMCIA socket.

Motherboard.

Using a flashlight, look for

bent pins inside PCMCIA

socket.

If both slots have problems,

replace motherboard. If only

one slot has a problem, try

replacing PCMCIA socket.

PC card modem not

working. Disable internal modem.

Miscellaneous

Out of memory

error. Use Memory Troubleshooter

in Windows Help. SDRAM module.

Clock loses time. Plug in AC adapter for 24

hours to charge CMOS

battery.

Motherboard.

Notebook gets

abnormally hot. Always set notebook on a flat

surface, so air can flow freely

around and underneath it.

Make sure air vents are

clear.

Check heatsink installation.

Games and other programs

that drive CPU usage toward

100% can contribute, as can

charging battery.

Heatsink. Check heatsink for proper fan

operation or damage.

HP OmniBook XE3 Troubleshooting and Diagnostics 3-15

Symptom Call Center:

Suggestions Repair Center:

Likely Causes Repair Center:

Comments

Notebook pauses or

runs sluggishly. May be normal Windows

behavior (background

processing can affect

response time).

Certain background

operations (such as virus

scanning software) can affect

performance.

Press CTRL+ALT+DEL to

see if an application is not

responding.

Restart notebook.

If hard disk has spun down to

conserve power, it can take

several seconds to spin up. If

needed, use Power

Management in Control

Panels to change hard disk

time-out to match standby

time-out.

Some file browsers respond

slowly while processing

graphics or waiting for broken

network connections to time

out.

Check for overheating—see

previous symptom.

If notebook’s hard disk drive

runs frequently (as indicated

by notebook’s hard disk drive

access light) while notebook

appears to be paused or

running slowly, consider

installing additional SDRAM.

Check available free disk

space. Delete temporary and

unneeded files.

Run BIOS Setup utility and

set Intel SpeedStep

Technology to Maximum

Performance.

Heatsink.

CPU module.

Motherboard.

If notebook slows after period

of continuous activity, check

heatsink—see previous

symptom.

Notebook still on

but stops

responding.

Press CTRL+ALT+DEL and

end any application not

responding.

Slide and hold power button

four seconds to turn off and

reset notebook, then press

blue standby button to turn

notebook back on.

If this fails, insert a

straightened paper clip into

system-off switch, then press

blue standby button to turn

notebook back on.

3-16 Troubleshooting and Diagnostics HP OmniBook XE3

Symptom Call Center:

Suggestions Repair Center:

Likely Causes Repair Center:

Comments

Port replicator

Docking product I/O

problems. Make sure AC power is

connected to port replicator.

Make sure notebook is fully

inserted in port replicator.

Check notebook’s power

supply.

Check settings in BIOS

Setup.

Try using corresponding port

on notebook while undocked.

Port replicator.

Motherboard.

Test corresponding notebook

ports while undocked.

Port replicator is not

repairable, and must be

exchanged.

Notebook locks up

when docking or

undocking.

Make sure notebook has

completely entered or

resumed from standby or

hibernate mode before

docking or undocking.

HP OmniBook XE3 Troubleshooting and Diagnostics 3-17

Diagnostic Tools

This section describes the following diagnostic tools you can use for troubleshooting and repairing the

notebook:

• DiagTools diagnostic program (below).

• Power-on self-test (page 3-24).

• Sycard PCCtest 450 PC Card (page 3-27).

• Desktop Management Interface (page 3-28).

• BIOS Setup utility (page 3-30).

DiagTools Diagnostic Program

The DiagTools hardware diagnostic program (version 2.30G as of this writing) provides two levels of

testing:

• Automated testing using a basic hardware test.

• Advanced testing using individual hardware tests.

Figure 3-2. DiagTools Screens — Basic and Advanced

The tests are designed to run after the system restarts, so that the notebook will be in a predictable

state during the tests. The tests are non-destructive, and are intended to preserve the state of the

notebook. The notebook restarts when you exit the program so drivers can be loaded.

Updating DiagTools

You can download the latest version of DiagTools from the HP Notebook web site (see page vii).

Follow the instructions included with the new version.

3-18 Troubleshooting and Diagnostics HP OmniBook XE3

Running DiagTools

1. Restart the notebook.

2. When the HP logo appears, press F10 to start the diagnostic test.

3. When the initial diagnostics screen appears, press F2 twice to continue.

4. When the hardware detection finishes, check the list of detected hardware. The following

information and devices should be listed if applicable:

Product name Serial number IDE drives

Processor type Cache memory Audio device

BIOS version Main memory

Note

If a device is not detected or fails its test, it might be configured incorrectly in BIOS Setup

(see page 3-30). You can confirm this by running BIOS Setup and checking the settings.

5. Run the basic test. Press F2 to start the basic hardware test.

If the basic test fails, you can press F6 and start a Wizard that runs a set of advanced tests for the

failed component. Then generate a support ticket.

6. If you intend to exit without running the advanced tests, press F4 to save system and test

information in the Support Ticket log file. Then remove the floppy disk, if present, and press F3

to exit.

7. Run the advanced tests. Press F2 twice to open the advanced test screen.

8. Select and run the appropriate tests. Tests are not listed if no such hardware is detected. Press the

following keys to run tests:

ENTER Runs the highlighted test.

F5 or SPACE Marks/unmarks the highlighted test.

F6 Marks/unmarks all tests in the current menu.

F7 Marks/unmarks all tests in all menus.

F10 Runs all marked tests.

(Press F9 for a list of all function keys.)

If any test fails, the error code is displayed temporarily, and the error code description is logged.

If several errors occur, look for patterns that might indicate a common cause. See the table on

page 3-20 for repair suggestions. Consider these suggestions in combination with other

troubleshooting information.

HP OmniBook XE3 Troubleshooting and Diagnostics 3-19

9. When you are finished, press ESC to exit the advanced tests.

10. Press F4 twice (from the advanced test screen) or three times (from the basic test screen) to save

system and test information in the Support Ticket log file. (You can save this to a floppy disk, or

to the notebook’s hard disk.) Press F7 to view the Support Ticket.

11. Exit. Press F3 twice to exit and restart the notebook.

12. Optional: Check the log. The log file contains a hardware summary and a list of all test results

and errors. Run C:\Dmi\Hpdiags\Hpsuppt.exe to retrieve the log file to this directory and open it

in Notepad.

Note that the serial and parallel port tests are more thorough if you connect a loop-back connector to

the port before running the test for that port. See the wiring diagrams below.

14

1

25

13

6

1

9

5

Figure 3-3. Serial and Parallel Loopback Connectors

3-20 Troubleshooting and Diagnostics HP OmniBook XE3

Interpreting the Results

• The following table lists test groups, error codes, and suggestions for follow-up actions. Consider

these suggestions in combination with other troubleshooting information.

Table 3-1. DiagTools Error Codes

Code Suggestions

System Tests

0001h –

0008h Make sure the CPU module is seated properly.

Replace the CPU module.

0009h Replace the CPU module. Replace the

motherboard.

0010h –

0016h Make sure the CPU module is seated properly.

Replace the CPU module.

001Eh Make sure the CPU module is seated properly.

Replace the CPU module. Replace the

motherboard.

0020h –

002Fh Make sure the CPU module is seated properly.

Replace the CPU module.

0030h –

0032h Replace the motherboard.

0040h Replace the motherboard.

0041h Run BIOS Setup and check IRQ assignments

for all devices.

0050h –

0052h Replace the motherboard.

0060h –

0063h Replace the motherboard.

0070h Replace the motherboard.

0071h –

0076h Reset the notebook, then run BIOS Setup and

check settings. Replace the motherboard.

0077h Replace the motherboard.

0078h Reset the system, then run BIOS Setup and

check settings. Replace the motherboard.

0079h Replace the motherboard.

0083h –

008Ah Replace the motherboard.

00C0h –

00CCh Replace the CPU module.

Memory Tests

The addresses below are absolute (32-bit) addresses,

and are not in the segment:offset format.

0100h –

0102h Replace the motherboard.

0120h Replace the SDRAM module (each 01000000h

represents 16 MB). Replace the motherboard.

0130h Test with cache off. Replace the SDRAM

module (each 01000000h represents 16 MB).

Replace the motherboard.

0131h Replace the SDRAM module (each 01000000h

represents 16 MB). Replace the motherboard.

0132h Replace the SDRAM module (each 01000000h

represents 16 MB).

0135h –

0137h Replace the SDRAM module (each 01000000h

represents 16 MB).

0140h –

0150h Replace the SDRAM module (each 01000000h

represents 16 MB). Replace the motherboard.

Code Suggestions

0160h Remove all but one SDRAM module and repeat

the test. Check the CPU module for shorts.

Replace the CPU module. Replace the

motherboard.

0170h –

0172h Replace the motherboard.

0180h Replace the SDRAM module (each 01000000h

represents 16 MB). Replace the motherboard.

0181h Enable external cache memory through BIOS

Setup. Replace the CPU module.

0182h Unload HIMEM.SYS or any programs using the

extended memory allocated by HIMEM.SYS.

0183h Check installation of the SDRAM module.

Replace the SDRAM module. Replace the

motherboard.

0184h Check installation of the SDRAM module.

Replace the SDRAM module. Replace the CPU

module. Replace the motherboard.

0190h –

01A0h Replace the SDRAM module (each 01000000h

represents 16 MB). Replace the motherboard.

01A1h –

01A4h Replace the CPU module.

01B0h Test with cache off. Replace the SDRAM

module (each 01000000h represents 16 MB).

Replace the motherboard.

01B1h Replace the SDRAM module (each 01000000h

represents 16 MB). Replace the motherboard.

01B2h Replace the SDRAM module (each 01000000h

represents 16 MB).

01B3h Replace motherboard.

Hard Disk Tests

0201h Replace the hard disk. Replace the

motherboard.

0202h,

0204h Check test parameters and repeat the test.

Replace the hard disk.

0205h Replace the motherboard.

0207h Run BIOS Setup and check the hard disk type.

Check the hard disk connection. Replace the

hard disk. Replace the motherboard.

0208h –

0209h Transient DMA error. Repeat the test.

020Ah –

0211h Repeat the test. Run SCANDISK or equivalent.

0220h Replace the motherboard.

0240h Replace the hard disk. Replace the

motherboard.

0252h,

0254h Re-enter test parameters and repeat the test.

Replace the hard disk.

025Ah,

0260h Repeat the test. Run SCANDISK or equivalent,

Replace the hard disk.

HP OmniBook XE3 Troubleshooting and Diagnostics 3-21

Code Suggestions

0265h Check hard disk connection. Replace the hard

disk. Replace the motherboard.

0275h Replace the hard disk.

0280h Check hard disk connection. Replace the hard

disk. Replace the motherboard.

0281h Replace the hard disk.

0290h Repeat the test.

0293h,

0295h –

0296h

Replace the hard disk.

02AAh Check hard disk connection. Replace the hard

disk. Replace the motherboard.

02CCh Re-enter the drive parameters and repeat the

test, Run BIOS Setup and check the hard disk

type. Replace the hard disk. Replace the

motherboard.

02EEh Run BIOS Setup and temporarily select a drive

type that has more than 200 cylinders, then

repeat the test.

02F1h Reformat the hard disk. Recreate the Hibernate

partition, then run FDISK to partition the hard

disk.

02F3h Run SCANDISK or equivalent. Reformat the

hard disk. If necessary, recreate the Hibernate

partition, then run FDISK to partition the hard

disk.

02F4h –

02F5h Reformat the hard disk. If necessary, recreate

the Hibernate partition, then run FDISK to

partition the hard disk.

02FFh Check hard disk connection. Replace the hard

disk. Replace the motherboard.

9602h –

9607h (See Hard Disk Tests at end of table.)

Floppy Disk Tests

0301h –

0304h Replace the floppy drive. Replace the

motherboard.

0305h Run the Floppy Disk Controller test. Make sure

the floppy diskette is fully inserted in the drive.

Make sure the drive is properly installed.

Replace the diskette. Replace the floppy drive.

Replace the motherboard.

0306h Replace the floppy drive.

0307h –

030Bh Run the Floppy Disk Controller test. Make sure

the floppy diskette is fully inserted in the drive.

Make sure the drive is properly installed.

Replace the diskette. Replace the floppy drive.

Replace the motherboard.

030Ch Replace the floppy drive.

Keyboard Tests

0400h –

0401h Replace the motherboard.

0410h –

0414h Check the keyboard ribbon cable connection.

Replace the keyboard. Replace the

motherboard.

0415h Replace the keyboard. Replace the

switchboard PCA. Replace the motherboard.

0416h –

0418h Replace the keyboard. Replace the

motherboard.

Code Suggestions

Serial Port Tests

0601h For the external loopback test, make sure the

loopback connector is installed and constructed

properly. For the external or internal loopback

test, replace the motherboard.

0602h Replace the motherboard.

0603h For the external loopback test, make sure the

loopback connector is installed and constructed

properly. For the external or internal loopback

test, replace the motherboard.

0604h –

0605h Replace the motherboard.

0606h For the external loopback test, make sure the

loopback connector is installed and constructed

properly. For the external or internal loopback

test, replace the motherboard.

0607h Make sure the loopback connector is installed

and constructed properly. Replace the

motherboard.

0608h –

0617h Replace the motherboard.

Parallel Port Tests

0701h For the external loopback test, make sure the

loopback connector is installed and constructed

properly. For the external or internal loopback

test, replace the motherboard.

0702h Replace the motherboard.

0704h –

0706h Replace the motherboard.

0707h Connect the loopback connector.

0708h Replace the motherboard.

Audio Tests

0801h –

0805h Check the speaker connection. Replace the top

case. Replace the motherboard.

0806h,

0816h If external speakers are being used, make sure

the speakers are properly connected. Rerun

the test. Replace the speakers that fail this test

repeatedly.

08C0h –

08C2h Check the speaker connections. Replace the

top case. Replace the motherboard.

08D0h Replace the motherboard.

08E0h –

08E4h Replace the motherboard.

08F0h –

08F3h Replace the motherboard.

Video Tests

0900h –

0905h Replace the video PCA. Replace the

motherboard.

0911h If this test fails on the internal display, replace

the video PCA; replace the motherboard.

0912h –

0913h Replace the video PCA. Replace the

motherboard.

0920h Replace the video PCA. Replace the

motherboard.

0931h –

0933h Replace the video PCA. Replace the

motherboard.

3-22 Troubleshooting and Diagnostics HP OmniBook XE3

Code Suggestions

2100h –

2102h Replace the display assembly. Replace the

video PCA. Replace the motherboard. If error

also occurs with external monitor, replace the

motherboard.

2110h –

2120h Replace the video PCA. Replace the

motherboard. Replace the display assembly.

2130h Replace the display assembly. Replace the

video PCA. Replace the motherboard. If error

also occurs with external monitor, replace the

motherboard.

2140h –

2141h Replace the video PCA. Replace the

motherboard. Replace the display assembly.

2150h Replace the display assembly. Replace the

video PCA. Replace the motherboard. If error

also occurs with external monitor, replace the

motherboard.

9016h Reset the notebook. Replace the motherboard.

9017h See chapter 5 for cosmetic guidelines. If

warranted, replace the display assembly.

CD-ROM Tests

0A00h Insert a CD in the drive.

0A01h Repeat the test. Replace the CD-ROM drive.

0A02h No repair. (Automatic close not supported.)

0A03h Insert a different CD in the drive and repeat the

test. Make sure the CD-ROM drive is installed

properly. Replace the CD-ROM drive. Replace

the motherboard.

0A04h Insert a data CD in the drive and repeat the

test.

0A05h Insert a different CD in the drive and repeat the

test. Make sure the CD-ROM drive is installed

properly. Replace the CD-ROM drive. Replace

the motherboard.

0A06h Insert a data CD in the drive and repeat the

test. Replace the drive.

0A07h Repeat the test. Replace the drive.

0A08h Insert an audio CD and repeat the test.

Replace the drive.

0A09h Repeat the test. Replace the drive.

0A10h –

0A11h Insert an audio CD and repeat the test.

Replace the drive.

0A12h Insert a different multisession CD and repeat

the test. Replace the drive.

SMBUS Tests

0E00h –

0E20h Replace the motherboard.

TI CardBus Tests

1201h Remove any attached ISA or PCI cards and

repeat the test.

1202h –

1203h Replace the motherboard.

1205h –

1206h Insert a different PC Card and repeat the test.

Replace the PCMCIA socket. Replace the

motherboard.

1207h Reset the notebook. Replace the motherboard.

USB Tests

1301h –

1306h Replace the motherboard.

1312h –

1316h Replace the motherboard.

Code Suggestions

9006h (See USB Port Test below.)

ACPI Tests

1701h –

1702h Replace the motherboard.

DVD Tests

1900h –

1902h Insert a different DVD in the drive and repeat

the test. Replace the DVD drive.

Fan Tests

9001h If the fan is already running, you may not hear

a change. Check the heatsink connection.

Replace the heatsink. Replace the

motherboard.

9002h Reset the notebook. Replace the motherboard.

USB Port Test

9006h Make sure a USB device is connected to the

USB port being tested. Select the correct speed

for the device. Try another USB device.

Replace the motherboard (or dock component,

if applicable).

IR Tests (FIR enabled, undocked)

9002h Reset the notebook. Replace the motherboard.

9007h –

9008h Reset the notebook. Run BIOS Setup and

restore default settings. Replace the

motherboard.

9009h Do not run this test in Windows. For the one-

unit test, replace the motherboard. For the two-

unit test, make sure the IR ports on the reflector

and test computers are lined up. Replace the

motherboard.

900Ah Repeat the test. For the two-unit test, make

sure the IR ports on the reflector and test

computers are lined up. Replace the

motherboard.

900Ch Repeat the test. Make sure the IR ports on the

reflector and test computers are lined up.

Restart the reflector unit. Replace the

motherboard.

Dock Tests

9071h,

9073h Update the notebook BIOS. Replace the dock’s

electronics PCA.

9075h,

9077h –

907Ah

Replace the dock’s electronics PCA.

907Bh Replace LED/button assembly in dock.

9082h Rerun test with known good computer. Replace

electronics PCA in dock.

9088h Replace electronics PCA in dock.

Hard Disk Tests

9602h Failure may occur soon. Back up data and

replace the hard disk.

9603h Repeat the hard disk test. If other errors occur,

follow the instructions for those errors.

9604h Back up data if possible, then reinstall

applications. Reformat the hard disk. If

necessary, recreate the Hibernate partition,

then run FDISK to partition the hard disk.

HP OmniBook XE3 Troubleshooting and Diagnostics 3-23

Code Suggestions

9605h Run full HDD test, For a notebook that does not

give an F10 prompt at boot (no Hibernate

partition) or that has a non-Windows operating

system, this error may not indicate a failure.

Otherwise, reformat the hard disk. If necessary,

recreate the Hibernate partition, then run

FDISK to partition the hard disk.

Code Suggestions

9606h Run the full HDD test. Reformat the hard disk.

If necessary, recreate the Hibernate partition,

then run FDISK to partition the hard disk.

9607h Back up data if possible, then reformat the hard

disk. Replace the hard disk.

3-24 Troubleshooting and Diagnostics HP OmniBook XE3

Power-On Self-Test

Note

If Quiet Boot is enabled in BIOS Setup (the default setting), press ESC during boot to see POST

messages.

The POST (Power-On Self-Test) is a series of initialization routines and diagnostic tests that the

system BIOS runs when the notebook boots. The system BIOS will not boot the operating system if

system memory, the CPU, DMA, or the interrupt controller fails the POST diagnostic tests. POST

progress is indicated by a sequence of codes, and error messages are displayed if possible.

You should not necessarily interpret the failure of one or more POST tests as a hardware, software, or

firmware failure. First, confirm the failure by performing a “clean” boot:

• Remove all accessories, including SDRAM modules, port replicator, PC cards, printer, external

monitor, pointing device, and keyboard.

• Provide “clean” AC power—no auto adapter or unusual AC adapter configuration.

• Press the system-off switch to return the notebook to a known state.

If the notebook fails to boot with a clean boot, it requires repair. If an error message appears, confirm

the problem using other diagnostic tools. Not all POST messages indicate a hardware, software, or

firmware failure—some messages are for information only.

If the BIOS detects a terminal error condition, it halts POST after issuing a terminal error beep code

(see the following table). The beep code indicates the POST routine in which the terminal error

occurred.

Table 3-1. POST Terminal-Error Beep Codes

Beep Codes* POST Description

1 One short beep before boot.

1-2 Search for option ROMs.

1-2-2-3 BIOS ROM checksum.

1-3-1-1 Test DRAM refresh.

1-3-1-3 Test 87570 Keyboard Controller (part of motherboard).

1-3-4-1 RAM failure on address line

xxxx

.

1-3-4-3 RAM failure on data bits

xxxx

of low byte of memory bus.

1-4-1-1 RAM failure on data bits

xxxx

of high byte of memory bus.

2-1-2-3 Check ROM copyright notice.

2-2-3-1 Test for unexpected interrupts.

1 long-2 short Improper video configuration (check video PCA DIP switches, replace video PCA)

or external ROM checksum failure.

1 long-5 short Display DIP switches and EEPROM settings do not match (check DIP switch

settings, reprogram EEPROM).

* Up to four groups of short beeps, except as noted.

HP OmniBook XE3 Troubleshooting and Diagnostics 3-25

The following table lists POST messages and explanations for reported problems. If the system fails

after you make changes in BIOS Setup, reset the notebook, enter BIOS Setup, and install the defaults

or correct the error.

Table 3-2. POST Messages

Message Description

0200 Failure Fixed Disk Fixed disk is not working or not configured properly. Make sure the fixed disk is attached

properly. Run BIOS Setup. Find out if the fixed-disk type is correctly identified.

0210 Stuck key Stuck key on keyboard.

0211 Keyboard error Keyboard not working.

0212 Keyboard Controller Failed

Keyboard controller failed test. May require replacing motherboard (contains keyboard

controller).

0213 Keyboard locked – Unlock key switch

Unlock the system to proceed.

0220 Monitor type does not match CMOS – Run SETUP

Monitor type not correctly identified in BIOS Setup.

0230 Shadow RAM Failed at offset:

nnnn

Shadow RAM failed at offset

nnnn

in the 64k block at which the error was detected.

0231 System RAM Failed at offset:

nnnn

System RAM failed at offset

nnnn

in the 64k block at which the error was detected.

0232 Extended RAM Failed at offset:

nnnn

Extended memory not working or not configured properly at offset

nnnn

. Update to the latest

BIOS version.

0250 System battery is dead – Replace and run SETUP

The CMOS clock battery indicator shows the battery is dead. Connect the AC adapter for at

least 24 hours. Replace the motherboard.

0251 System CMOS checksum bad – Default configuration used

System CMOS has been corrupted or modified incorrectly, perhaps by an application program

that changes data stored in CMOS. The BIOS installed Default Setup Values. If you do not

want these values, enter BIOS Setup and enter your own values. If the error persists, check

the system battery. Connect the AC adapter for at least 24 hours; replace the motherboard.

0260 System timer error The timer test failed. Replace the motherboard.

0270 Real time clock error Real-time clock fails BIOS test. May need to replace motherboard.

0280 Previous boot incomplete – Default configuration used

Previous POST did not complete successfully. POST loads default values and offers to run

BIOS Setup. If failure was caused by incorrect values and these values are not corrected, the

next boot will likely fail. This error is cleared the next time the system is booted.

0281 Memory Size found by POST differed from CMOS

Memory size found by POST differed from CMOS.

02B0 Diskette drive A error

02B1 Diskette drive B error Drive A: or B: is present but fails the BIOS POST diskette tests. Make sure the drive is

installed properly and defined with the proper diskette type in BIOS Setup.

02B2 Incorrect Drive A type – run SETUP

Type of floppy drive A: not correctly identified in BIOS Setup.

02B3 Incorrect Drive B type – run SETUP

Type of floppy drive B: not correctly identified in BIOS Setup.

02D0 System cache error – Cache disabled

RAM cache failed and BIOS disabled the cache. CPU may need to be replaced. A disabled

cache slows system performance considerably.

02F0: CPU ID: CPU socket number for Multi-Processor error.

02F4: EISA CMOS not writeable

BIOS test error: Cannot write to EISA CMOS.

3-26 Troubleshooting and Diagnostics HP OmniBook XE3

Message Description

02F5: DMA Test Failed BIOS test error: Cannot write to extended DMA (Direct Memory Access) registers.

02F6: Software NMI Failed BIOS test error: Cannot generate software NMI (Non-Maskable Interrupt).

02F7: Fail-Safe Timer NMI Failed

BIOS test error: Fail-Safe Timer takes too long.

device

Address Conflict Address conflict for specified device.

Allocation Error for:

device

Resolve resource conflict for the specified device.

CD ROM Drive CD ROM Drive identified.

Entering SETUP ... Starting BIOS Setup program.

Failing Bits:

nnnn

The hex number

nnnn

is a map of the bits at the RAM address which failed the memory test.

Each 1 (one) in the map indicates a failed bit. See errors 230, 231, or 232 above for offset

address of the failure in System, Extended, or Shadow memory.

Fixed Disk

n

Fixed disk

n

(0–3) identified.

Invalid System Configuration Data

Problem with NVRAM (CMOS) data.

I/O device IRQ conflict I/O device IRQ conflict error.

PS/2 Mouse Boot Summary Screen:

PS/2 Mouse installed.

nnnn

kB Extended RAM Passed

Where

nnnn

is the amount of RAM in kilobytes successfully tested.

nnnn

Cache SRAM Passed Where

nnnn

is the amount of system cache in kilobytes successfully tested.

nnnn

kB Shadow RAM PassedWhere

nnnn

is the amount of shadow RAM in kilobytes successfully tested.

nnnn

kB System RAM Passed Where

nnnn

is the amount of system RAM in kilobytes successfully tested.

Operating system not found Operating system cannot be located on drive A: or drive C:. Enter BIOS Setup and see if fixed

disk and drive A: are properly identified.

Parity Check 1

nnnn

Parity error found in the system bus. BIOS attempts to locate the address and display it on the

screen. If it cannot locate the address, it displays ????. Parity is a method for checking errors

in binary data. A parity error indicates that some data has been corrupted.

Parity Check 2

nnnn

Parity error found in the I/O bus. BIOS attempts to locate the address and display it on the

screen. If it cannot locate the address, it displays ????.

Press <F1> to resume, <F2> to Setup, <F3> for previous

Displayed after any recoverable error message. Press <F1> to start the boot process or <F2>

to enter BIOS Setup and change the settings. Press <F3> to display the previous screen

(usually an initialization error of an Option ROM, such as an add-on card). Write down and

follow the information shown on the screen.

Press <F2> to enter Setup Optional message displayed during POST.

PS/2 Mouse: PS/2 mouse identified.

System BIOS shadowed System BIOS copied to shadow RAM.

UMB upper limit segment address:

nnnn

Displays the address

nnnn

of the upper limit of Upper Memory Blocks, indicating released

segments of the BIOS which can be reclaimed by a virtual memory manager.

Video BIOS shadowed Video BIOS copied to shadow RAM.

HP OmniBook XE3 Troubleshooting and Diagnostics 3-27

Sycard PCCtest 450 CardBus Card (Optional)

The PCCtest 450 CardBus Card (version 1.05) available from Sycard Technology is the only

recommended diagnostic tool that tests the functionality of the PCMCIA slots using a PCMCIA card.

It is a Type II CardBus Card that works with compatible test software to exercise PCMCIA functions.

(For details, see the Sycard Technology Web site: http://www.sycard.com.) The PCCtest 450 product

contains these components:

• PCCtest 450 CardBus Card, version 1.05.

• PCCtest 450 software disk. (Software updates are available at the Sycard Technology Web site:

http://www.sycard.com.)

• Configuration headers (PC Card/16-bit and CardBus/32-bit) that attach to the card.

In addition, you will need this item:

• CardBus extender card (such as the Sycard PCCextend 70) to avoid wear on the Sycard PCMCIA

connector.

The Sycard PCCtest 450 provides the following tests. See the Sycard documentation for details about

running the tests.

Table 3-1. Sycard PCCtest Commands

Slot PCMCIA PC Card (16-bit) test

(PC Card configuration header) CardBus (32-bit) test

(CardBus configuration header)

XE3/N5000

(technology code GC)

(PCI1420)

Upper

Lower

PCT450 -1 -v -b75

PCT450 -0 -v -b75

TESTCB -1 -v -b75

TESTCB -0 -v -b75

3-28 Troubleshooting and Diagnostics HP OmniBook XE3

Desktop Management Interface (DMI)

The Desktop Management Interface (DMI) is basically a set of rules for accessing information about a

personal computer. Using DMI, an application program can determine, for example, which hardware

and software components are present in the computer, the operating system being used, and the

number of accessory board slots available. Using the DMI interface, a local or remote application

program can check which hardware and software components are installed on your notebook, and may

be able to tell how well they are working or whether any needs replacing. All this information is

stored in a special Management Information Format (MIF) file, installed on each computer as part of

the DMI package.

Installing the DMI Package

The DMI package is included with your notebook, but must be properly installed before it can be

used. Install the package as follows.

To install the DMI preloaded on the hard disk:

• In Windows, click Start, Programs, HP TopTools for Notebooks, Setup.

To install the DMI from the Recovery CD, or from floppy disks:

1. Insert the Recovery CD, into the CD-ROM/DVD drive, or insert disk #1 into the floppy drive.

2. Select and run the SETUP program from the dmi\disk1 directory on the CD (under \hp\Drivers),

or from floppy disk #1.

Contents of the DMI Package

The DMI software and associated documentation is supplied either preinstalled on the notebook’s

hard disk drive or on the Recovery CD. The contents of the package are the same for both.

Since the information accessed by the DMI software is specific to each particular computer, it must be

installed on each computer separately. The DMI package included with a notebook can therefore be

used only with that notebook.

The DMI package includes the following software:

• A Microsoft Windows utility (SETUP.EXE) to install and initialize the DMI software.

• A Windows utility, HP TopTools. After DMI is installed, this utility can display information

about the notebook through the DMI.

• A Management Information Format (MIF) file. This file contains information about everything on

the notebook that can be controlled using DMI facilities, and is initialized during installation.

• A component code, identifying the version of MIF file to use for specific models of HP notebook

computers.

• Windows-compatible DMTF Service Layer software, which controls access to the DMI.

• A client agent. The HP Remote DMI Agent is a DMI application and also a network server-side

stream-based application. The Remote Agent is listening for Remote Application connection

requests. If the main window of the Remote Agent is hidden, then no icon appears on the screen

when it is running.

HP OmniBook XE3 Troubleshooting and Diagnostics 3-29

Using the DMI Interface

For a complete explanation of how to take full advantage of DMI, see the following documentation

(provided with your notebook):

• A README.TXT file.

• A Windows online help file describing Hewlett-Packard’s implementation of DMI (group and

attribute definitions). Since not all models support all of Hewlett-Packard enhanced features, this

document also describes any restrictions that apply.

Description of DMI

The Desktop Management Interface (DMI) is the result of the efforts of the Desktop Management

Task Force (DMTF) founded in 1992 by a group of leading computer manufacturers—including

Hewlett-Packard—to define a standard method of managing the physical and logical components of

personal computers.

Hewlett-Packard has developed a number of extensions to DMI to allow it to manage the enhanced

features of HP notebook computers, including passwords and tattooing (identifying a computer using

a unique string of characters).

For full details of the structure of the MIF file (including an explanation of the fields of groups and

attributes, and how to write an application program that accesses this information), access the DMTF

FTP server ftp.dmtf.org or the DMTF web pages at the http://www.dmtf.org.

Uninstalling the DMI Package

1. Click Start, Programs, HP TopTools for Notebooks, Uninstall DMI.

2. Restart the notebook.

3-30 Troubleshooting and Diagnostics HP OmniBook XE3

BIOS Setup Utility

The BIOS Setup utility provides access to basic configuration settings. It is independent of the

operating system.

Running the BIOS Setup Utility

1. Close all applications, then click Start, Shut Down, Reboot. (If necessary, you can press

CTRL+ALT+DEL to reboot.)

2. When the HP logo appears, press F2 to enter the BIOS Setup utility.

3. The pointing devices are not active in BIOS Setup, so you will need to use the keyboard to

navigate:

• Press the LEFT and RIGHT arrow keys to move among menus.

• Press the UP and DOWN arrow keys to move among parameters in a menu.

• Press F5 or F6 to move through values for the current parameter, or press ENTER to change a

setting.

4. After you select the options you want, press F10 or use the Exit menu to exit BIOS Setup.

If the settings cause a conflict between devices during reboot, the system prompts you to run

BIOS Setup again, and marks the conflicting settings.

Table 3-1. BIOS Setup Menus and Parameters

OmniBook XE3: Introduced with BIOS version GC.M1.00 (Summer 2000).

Main Menu Description Default

BIOS Revision Shows the current BIOS version. Detected

automatically

System Time Sets the time using 24-hour format. Values set take effect

immediately.

System Date Sets the date using mm/dd/yy format.

Floppy Drive Sets the floppy drive type. Detected and set

automatically

Internal Hard Disk Sets the hard disk drive type and various drive parameters. Detected and set

automatically

Quiet Boot When enabled, hides summary of power-on self-test and

messages during boot. Enabled

Video Display Device Sets whether the notebook automatically switches to an

external display if one is detected (Auto), or uses both the

built-in and external displays (Both).

Auto

Video Expansion When enabled, the video image covers the entire display in

lower resolution modes. When disabled, the video image is

centered in the display.

Disabled

Television Type NTSC or PAL standard. NTSC

Base Memory Shows the system memory size. 640 KB

Extended Memory Shows the extended memory size. Detected

automatically

CPU Serial Number When enabled, makes Intel CPU serial number available to

software. Enabled

HP OmniBook XE3 Troubleshooting and Diagnostics 3-31

System Devices Menu Description Default

PS/2 Pointing Devices Enables (Both) or disables (Auto) the internal pointing devices

when an external PS/2 mouse is connected. Auto

External Fn Key Sets whether left CTRL+left ALT on an external keyboard is

interpreted as the Fn key. Enabled

IDE Controller Enables the primary channel, secondary channel, both, or

neither (disabled). Both

FDD Controller Enables the floppy drive. Enabled

Serial Port Sets whether the serial port is active, and whether it is

configured automatically or by the user. Enabled

Base I/O address Sets the I/O address and interrupt. 3F8h, IRQ4

Infrared Port Sets whether the infrared port is active, and whether it is

configured automatically or by the user. Disabled

Mode Sets the hardware to support FIR (Fast IR) or SIR (Standard

IR) infrared communications. FIR

Base I/O address Sets the I/O address and interrupt. 2F8h, IRQ3

DMA channel Sets the DMA channel for Fast IR (FIR) mode. DMA0

Parallel Port Sets whether the parallel port is configured by the user,

automatically, or not at all. Enabled

Mode Sets the port to normal mode (output only), bi-directional,

ECP, or EPP. ECP

Base I/O address Sets the I/O address (except in EPP mode). 378h

Interrupt Sets the interrupt. IRQ7

DMA channel Sets the DMA channel for ECP mode. DMA3

LCD Status Panel Display Enables display on the status panel. Enabled

LCD Status Panel Date

Format Sets the date format used in the status panel mm/dd/yy

LCD Status Panel Time

Format Sets the time format used in the status panel. hh:mm, AM/PM

(24-hour format)

Security Menu Description Default

User Password is Shows if a user password is set. Clear

Administrator Password is Shows if an administrator password is set. Clear

Set User Password Press ENTER to set, change, or clear the user password.

(The administrator password must be set first.) The password

can have no more than 8 characters (0–9, A–Z), and cannot

include special or accented characters.

Enter

Set Supervisor Password Press ENTER to set, change, or clear the administrator

password, which protects BIOS Setup settings. The password

can have no more than 8 characters (0–9, A–Z), and cannot

include special or accented characters.

Enter

Password Required to

Boot Sets whether a user password is required when the notebook

boots. Requires the administrator password for changes. Disabled

Floppy Boot Sets whether the notebook will attempt to boot from the floppy

disk drive. Enabled

3-32 Troubleshooting and Diagnostics HP OmniBook XE3

Power Menu Description Default

Intel SpeedStep

Technology Sets CPU high-/low-speed mode:

– Auto: boot at high speed on AC, low speed on battery.

– Reversed: boot at low speed on AC, high speed on battery.

– Battery Optimized: boot at low speed.

– Maximum Performance: boot at high speed.

– Disabled: boot at low speed, no runtime support.

Auto

Auto Turn-On on Dock Sets whether the notebook turns on automatically after

docking. Enabled

Boot Menu Description Default

Floppy Drive

Hard Disk

CD-ROM/DVD Drive

Shows the order of boot devices. Move the entries to change

the order. 1. Floppy Drive

2. Hard Disk

3. CD-ROM/DVD

drive

Exit Menu Description

Saving Changes and Exit Saves Setup changes, then exits and reboots.

Discarding Changes

and Exit Discards any Setup changes made since last save, then exits

and reboots. Does not affect security, date, or time changes.

Get Default Values Restores default settings, and remains in Setup. Does not

affect security, date, or time changes.

Load Previous Values Discards any Setup changes made since last save, and

remains in Setup. Does not affect security, date, or time

changes.

Save Changes Saves Setup changes, and remains in Setup. Security settings

are saved when changed.

Updating the Notebook’s BIOS

Hewlett-Packard may from time to time provide updates to the notebook’s BIOS. These updates will

be available from the technical support area of the HP Notebook web site (see page vii). Download

the update and follow the instructions in the readme.txt file to create a BIOS update floppy disk.

Caution

The BIOS update completely replaces the previous BIOS, so follow these directions exactly or

you might damage the notebook. The BIOS update also resets the configurations in the BIOS

Setup utility, and erases any BIOS passwords, so you should record these before performing the

update.

Once you have created the BIOS update floppy disk, use it to update the notebook’s BIOS as follows:

1. Undock the notebook if it is docked, and remove any PC cards from it.

2. Connect the AC adapter to the notebook.

3. Insert the BIOS update disk in the floppy disk drive.

4. Restart the notebook by pressing the blue standby button.

5. Follow the instructions that appear on-screen. Do not interrupt the process once it begins or you

might damage the notebook.

6. When the process is complete, remove the BIOS update disk from the notebook, then reset the

notebook by pressing its system-off switch.

7. Restart the notebook by pressing the blue standby button.

HP OmniBook XE3 Replaceable Parts 4-1

This chapter contains an exploded view of the XE3 and the following lists of parts:

• Replaceable parts (page 4-3).

• Accessory replacement parts (page 4-5).

• Part number reference (page 4-6).

4-2 Replaceable Parts HP OmniBook XE3

Figure 4-1. Exploded View

HP OmniBook XE3 Replaceable Parts 4-3

Table 4-1. Replaceable Parts

Description Part Number Exchange User-

Part Number Repl.

1 Battery, LiIon (9 cell) F2111-60901 Yes

2 Case, bottom (modem & modem/LAN) F2111-60964 No

2 Case, bottom (no modem or LAN) F2111-60974 No

3 Case, top F2111-60947 No

4 Cover, keyboard F2111-60939 Yes

5 Display, 12.1-in TFT F2111-60905 F2111-69005 No

5 Display, 14.1-in TFT F2111-60911 F2111-69011 No

5 Display, 15-in TFT F2111-60913 F2111-69013 No

6 Drive, CD-ROM F2111-60954 No

6 Drive, DVD F2111-60955 No

7 Drive, floppy disk F2111-60953 No

8 Drive, hard disk (10 GB, 9.5 mm, Hitachi) 0950-3903 F2072-69108 Yes

8 Drive, hard disk (10 GB, 9.5 mm, IBM) 0950-3831 F2072-69104 Yes

8 Drive, hard disk (5 GB, 9.5 mm, Hitachi) 0950-3825 F2072-69103 Yes

8 Drive, hard disk (5 GB, 9.5 mm, IBM) 0950-3832 F2072-69105 Yes

9 Heatsink assembly (with fan) F2111-60950 No

10 Keyboard, Arabic/English F2111-60938 No

10 Keyboard, Belgian F2111-60930 No

10 Keyboard, Chinese F2111-60931 No

10 Keyboard, Czech F2111-60928 No

10 Keyboard, Danish F2111-60920 No

10 Keyboard, French F2111-60917 No

10 Keyboard, French Canadian F2111-60923 No

10 Keyboard, German F2111-60925 No

10 Keyboard, Greek F2111-60929 No

10 Keyboard, Hebrew F2111-60936 No

10 Keyboard, Hungarian F2111-60937 No

10 Keyboard, International English F2111-60926 No

10 Keyboard, Italian F2111-60918 No

10 Keyboard, Japanese F2111-60935 No

10 Keyboard, Norwegian F2111-60921 No

10 Keyboard, Portuguese F2111-60933 No

10 Keyboard, Russian F2111-60934 No

10 Keyboard, Spanish F2111-60919 No

10 Keyboard, Swedish F2111-60924 No

10 Keyboard, Swiss F2111-60922 No

10 Keyboard, Turkish F2111-60927 No

10 Keyboard, U.K. English F2111-60916 No

10 Keyboard, U.S. English F2111-60915 No

Kit, base labels (XE3—includes rating label,

safety label, business card holder, barcode

overlay)

F2111-60968 No

Kit, cables (includes modem cable, LAN cable,

audio cable, and headphone PCA) F2111-60973 No

11 PCA, headphone (see above kit)

4-4 Replaceable Parts HP OmniBook XE3

Description Part Number Exchange User-

Part Number Repl.

Kit, covers F2111-60943 No

12 Cover, SDRAM (see above kit) No

13 Cover, mini-PCI (see above kit) No

14 Doors, docking (with springs) (see above kit) No

15 Doors, PCMCIA (with springs) (see above kit) No

16 Kit, hard disk drive carrier (includes bracket,

strap, connector, mounting screws) F2111-60956 Yes

17 Screw, M3x6 mm (see above kit)

Kit, LCD screw covers (includes covers for all

display sizes) F2111-60914 Yes

Kit, screws (includes all screws needed to

replace all notebook FRUs) F2111-60972 No

18 Screw, M2.5x4 mm (see above kit) No

19 Screw, M2.5x5 mm (see above kit) No

20 Screw, M2.5x8 mm (see above kit) No

21 Standoff screw, 5 mm (see above kit) No

22 Heatsink standoff screw, 5 mm (see above kit) No

23 CD player PCA standoff screw, 5 mm (see above kit) No

24 Module, CPU (550 MHz, Mobile Celeron) 1821-5865 F2072-69101 No

24 Module, CPU (600 MHz, Mobile Celeron) 1821-5866 F2111-69101 No

24 Module, CPU (650 MHz, Mobile Celeron) 1821-5867 F2111-69102 No

24 Module, CPU (650/500 MHz, Mobile Pentium III) 1821-5689 F1980-69101 No

24 Module, CPU (700/600 MHz, Mobile Pentium III) 1821-5690 F2072-69102 No

25 Module, SDRAM (128 MB, PC100, SODIMM) 1818-7952 F1660-69104 Yes

25 Module, SDRAM (64 MB, PC100, SODIMM) 1818-7951 F1660-69103 Yes

25 Module, SDRAM, (32 MB, PC100, SODIMM) 1818-7950 Yes

25 Module, SDRAM, (32 MB, PC100, SODIMM) 1818-7950 Yes

26 PCA, CD player F2111-60946 No

27 PCA, mini-PCI (LAN/modem) F2111-60944 Yes

27 PCA, mini-PCI (modem) F2111-60945 Yes

28 PCA, motherboard (modem only) F2111-60975 F2111-69075 No

28 PCA, motherboard (modem/LAN) F2111-60962 F2111-69062 No

28 PCA, motherboard (modemless) F2111-60976 F2111-69076 No

29 PCA, switchboard F2111-60941 No

30 PCA, video F2111-60957 No

31 Plate, CPU support F2111-60966 No

32 Set, hinge saddle F2111-60948 No

Set, thermal pad F2111-60952 No

33 Socket, PCMCIA (2-slot) F2111-60960 No

HP OmniBook XE3 Replaceable Parts 4-5

Table 4-2. Accessory Replaceable Parts

Description Part Number Exchange User

Part Number Repl.

AC adapter (60-watt) (F1454A) 0950-3634 Yes

Adapter, PS/2 “Y” (F1469A) F1469-80001 Yes

Auto/airline AC adapter (75-watt) (F1455A) 5182-5131 Yes

Battery, LiIon (9 cell) (F2024A) F2111-60901 Yes

Power cord, replacement (Australia) 8120-6312 Yes

Power cord, replacement (U.S., Canada, Taiwan) 8120-6313 Yes

Power cord, replacement (Europe) 8120-6314 Yes

Power cord, replacement (Japan) 8120-6316 Yes

Power cord, replacement (India, S. Africa) 8120-6317 Yes

Power cord, replacement (Argentina) 8120-8367 Yes

Power cord, replacement (People’s Rep. Of China) 8120-8373 Yes

Power cord, replacement (Chile) 8120-8452 Yes

Power cord, replacement (Hong Kong, Singapore,

U.K.) 8120-8699 Yes

SDRAM module, 128-MB, PC-100 SODIMM 1818-7952 F1660-69104 Yes

SDRAM module, 32-MB, PC-100 SODIMM 1818-7950 Yes

SDRAM module, 64-MB, PC-100 SODIMM 1818-7951 F1660-69103 Yes

Simple port replicator (F2025A) F2111-60967 Yes

Ultra Slimline AC adapter (60-watt) (F1781A) 0950-3765 Yes

4-6 Replaceable Parts HP OmniBook XE3

Table 4-3. Part Number Reference

Part Exchange Description User

Number Part Number Repl.

0950-3634 Adapter, AC (60 watt) Yes

0950-3765 Adapter, AC, Ultra Slimline (60 watt) Yes

0950-3825 F2072-69103 Drive, hard disk (5 GB, 9.5 mm, Hitachi) Yes

0950-3831 F2072-69104 Drive, hard disk (10 GB, 9.5 mm, IBM) Yes

0950-3832 F2072-69105 Drive, hard disk (5 GB, 9.5 mm, IBM) Yes

0950-3903 F2072-69108 Drive, hard disk (10 GB, 9.5 mm, Hitachi) Yes

1818-7950 Module, SDRAM, (32 MB, PC100, SODIMM) Yes

1818-7950 Module, SDRAM, (32 MB, PC100, SODIMM) Yes

1818-7951 F1660-69103 Module, SDRAM (64 MB, PC100, SODIMM) Yes

1818-7952 F1660-69104 Module, SDRAM (128 MB, PC100, SODIMM) Yes

1821-5689 F1980-69101 Module, CPU (650/500 MHz, Mobile Pentium III) No

1821-5690 F2072-69102 Module, CPU (700/600 MHz, Mobile Pentium III) No

1821-5865 F2072-69101 Module, CPU (550 MHz, Mobile Celeron) No

1821-5866 F2111-69101 Module, CPU (600 MHz Mobile Celeron) No

1821-5867 F2111-69102 Module, CPU (650 MHz Mobile Celeron) No

5182-5131 Adapter, auto/airline (75 watt) Yes

8120-6312 Replacement power cord (Australia) Yes

8120-6313 Replacement power cord, (U.S., Canada, Taiwan) Yes

8120-6314 Replacement power cord (Europe) Yes

8120-6316 Replacement power cord (Japan) Yes

8120-6317 Replacement power cord (India, S. Africa) Yes

8120-8367 Replacement power cord (Argentina) Yes

8120-8373 Replacement power cord (People’s Rep. Of China) Yes

8120-8452 Replacement power cord (Chile) Yes

8120-8699 Replacement power cord (Hong Kong, Singapore,

U.K.) Yes

F1469-80001 Adapter, PS/2 “Y” Yes

F2111-60901 Battery, LiIon Yes

F2111-60905 F2111-69005 Display assembly, 12.1-in TFT No

F2111-60911 F2111-69011 Display assembly, 14.1-in TFT No

F2111-60913 F2111-69013 Display assembly, 15-in TFT No

F2111-60914 Kit, LCD screw covers (includes covers for all display

sizes) Yes

F2111-60915 Keyboard, U.S. English No

F2111-60916 Keyboard, U.K. English No

F2111-60917 Keyboard, French No

F2111-60918 Keyboard, Italian No

F2111-60919 Keyboard, Spanish No

F2111-60920 Keyboard, Danish No

F2111-60921 Keyboard, Norwegian No

F2111-60922 Keyboard, Swiss No

F2111-60923 Keyboard, French Canadian No

F2111-60924 Keyboard, Swedish No

F2111-60925 Keyboard, German No

F2111-60926 Keyboard, International English No

F2111-60927 Keyboard, Turkish No

HP OmniBook XE3 Replaceable Parts 4-7

Part Exchange Description User

Number Part Number Repl.

F2111-60928 Keyboard, Czech No

F2111-60929 Keyboard, Greek No

F2111-60930 Keyboard, Belgian No

F2111-60931 Keyboard, Chinese No

F2111-60932 Keyboard, Polish No

F2111-60933 Keyboard, Portuguese No

F2111-60934 Keyboard, Russian No

F2111-60935 Keyboard, Japanese No

F2111-60936 Keyboard, Hebrew No

F2111-60937 Keyboard, Hungarian No

F2111-60938 Keyboard, Arabic/English No

F2111-60939 Cover, keyboard Yes

F2111-60941 PCA, switchboard No

F2111-60943 Kit, covers (includes SDRAM cover, mini-PCI cover,

docking doors (with springs), PCMCIA doors (with

springs)

No

F2111-60944 PCA, mini-PCI (LAN/modem) Yes

F2111-60945 PCA, mini-PCI (modem) Yes

F2111-60946 PCA, CD player No

F2111-60947 Case, top No

F2111-60948 Set, hinge saddle No

F2111-60950 Heatsink assembly (with fan) No

F2111-60952 Set, thermal pad (Intel) No

F2111-60953 Drive, floppy disk assembly No

F2111-60954 Drive, CD-ROM assembly No

F2111-60955 Drive, DVD assembly No

F2111-60956 Kit, hard disk drive carrier (includes bracket, strap,

connector, mounting screws) Yes

F2111-60957 PCA, video (S3) No

F2111-60960 Socket, PCMCIA (2-slot) No

F2111-60962 F2111-69062 PCA, motherboard (modem/LAN) No

F2111-60964 Case, bottom (modem & modem/LAN) No

F2111-60966 Plate, CPU support No

F2111-60967 Port replicator assembly, simple No

F2111-60968 Kit, base labels (includes rating label, safety label,

business card holder, barcode overlay) No

F2111-60972 Kit, screws (includes all screws needed to replace all

notebook FRUs) No

F2111-60973 Kit, cables (includes modem cable, LAN cable, audio

cable, and connector PCA) No

F2111-60974 Case, bottom (no modem or LAN) No

F2111-60975 F2111-69075 PCA, motherboard (modem only) No

F2111-60976 F2111-69076 PCA, motherboard (modemless) No

F2113-60901 Recovery CD, U.S. English W98 No

F2113-60902 Recovery CD, French W98 No

F2113-60903 Recovery CD, Italian W98 No

F2113-60904 Recovery CD, German W98 No

F2113-60905 Recovery CD, Spanish W98 No

4-8 Replaceable Parts HP OmniBook XE3

Part Exchange Description User

Number Part Number Repl.

F2113-60906 Recovery CD, International English W98 No

F2113-60907 Recovery CD, Swedish/English W98 No

F2113-60908 Recovery CD, Norwegian/English W98 No

F2113-60909 Recovery CD, Danish/English W98 No

F2113-60910 Recovery CD, W98 Finnish/English No

F2113-60911 Recovery CD, Turkish W98 No

F2113-60912 Recovery CD, Greek/English W98 No

F2113-60913 Recovery CD, Czech W98 No

F2113-60914 Recovery CD, Simplified Chinese W98 No

F2113-60915 Recovery CD, Traditional Chinese W98 No

F2113-60916 Recovery CD, Japanese W98 No

F2113-60917 Recovery CD, Dutch W98 No

F2113-60918 Recovery CD, Hungarian W98 No

F2113-60919 Recovery CD, Hebrew W98 No

F2113-60920 Recovery CD, Arabic/English W98 No

F2113-60921 Recovery CD, Russian W98 No

F2113-60922 Recovery CD, French/German W98 No

F2113-60923 Recovery CD, Polish W98 No

F2113-60925 Recovery CD, International English W2K No

F2113-60926 Recovery CD, U.S. English W2K No

F2113-60927 Recovery CD, French W2K No

F2113-60928 Recovery CD, German W2K No

F2113-60930 Recovery CD, Swedish W2K No

F2113-60937 Recovery CD, Japanese W2K No

HP OmniBook XE3 Reference Information 5-1

This chapter includes the following reference information:

• Password removal policy.

• Display quality statement.

Password Removal Policy

If the user forgets the system password, the user calls Technical Support to determine the proper

removal procedure. The user must provide proof of ownership, and the notebook must be operated

during the procedure.

The password removal procedure is protected as HP Company Private information. There are a

restricted number of locations that can perform password removal. It may not be disclosed or

distributed outside those locations.

Password removal is strictly controlled. Hewlett-Packard and authorized support providers must

ensure with written evidence that the notebook being “cleansed” is actually in the possession of the

notebook’s actual and current owner. This requires a sales receipt showing the notebook serial number

and owner’s name, or a written statement from the owner attesting that he or she is the owner of the

notebook. The statement can be a fax copy of the document. The fact that the notebook is in the hands

of an HP representative on behalf of the customer is not evidence of ownership. In addition, HP will

not remove the password of a notebook for any non-owner, even if it is requested by law enforcement

agencies. If you receive such a request, you should notify management and HP Corporate Legal

immediately. (These requests may require a court order prior to our participation.)

Further, the entity removing the password must log the name, serial number and date of the removal,

and file the written backup with the log. The log and backup are subject to standard record retention

process and review.

The final issue relating to removal of passwords is that HP cannot provide information to users that

would assist them in improperly removing a password and opening a notebook.

5-2 Reference Information HP OmniBook XE3

Hewlett-Packard Display Quality Statement

TFT display manufacturing is a highly precise but imperfect technology, and manufacturers cannot

produce large displays that are cosmetically perfect. Most, if not all, TFT displays exhibit some level

of cosmetic imperfection. These cosmetic imperfections may be visible to the customer under varying

display conditions, and can appear as bright, dim, or dark spots. This issue is common across all

vendors supplying TFT displays in their products and is not specific to the HP notebook display.

HP notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays. HP

does not warrant that the displays will be free of cosmetic imperfections. TFT displays can have a

small number of cosmetic imperfections and still conform to HP’s cosmetic quality specifications.

Here are some guidelines for determining what action to take on customers’ complaints of cosmetic

imperfections in their TFT displays:

1. View the notebook under the customer’s normal operating conditions.

This means that if the customer uses the notebook predominately in DOS, in Windows, or in

some other application or combination of applications, you should make the determination under

those same applications. Self test is not a normal operating condition and is not a sufficient tool

for interpreting display quality.

2. Use the table below to determine whether the display should be considered for replacement.

These are the only conditions in this guideline that may call for a replacement due to a defect in

material or workmanship based on the HP Limited Warranty Statement.

3. If a display is considered for replacement, make sure the customer understands that cosmetic

variations may also exist on the replacement display, and may require the customer to use a work-

around to obscure the cosmetic imperfection.

4. Customers with cosmetic-based complaints that do not conform to the above conditions and tests

will not normally be considered for display replacement. The HP-responsible person working

with the customer should identify work-arounds that are reasonable and appropriate for the

individual customer. Customers who must have a more perfect display solution should consider

switching to a notebook with a DSTN display.

We expect that over time the industry will continue to produce displays with fewer inherent cosmetic

imperfections, and we will adjust our HP guidelines as these improvements are implemented.

HP OmniBook XE3 Reference Information 5-3

Table 5-1. XE3 TFT LCD Guidelines (12.1-in SVGA, 13.3/14.1/15.0-in XGA)

Type of Imperfection Imperfections Not Allowed

Electrical Imperfections:

Bright dots (a)

Dark dots (a)

• 7 or more single bright dots.

• 7 or more single dark dots.

• 9 or more total (bright and dark combined) defective dots.

• Any occurrence of multiple defective dots within 15 mm.

Mechanical Imperfections:

Discoloration

Polarizer bubbles, dents (b)

• Any polarizer bubble, discoloration, or dent that is visible from at least

36 cm (14 in).

Definitions of imperfections:

aBright or dark dot: a subpixel (red, green, or blue dot) that is stuck on or off.

bPolarizer dent or bubble: a light spot with a darker border that appears on a lighted display and does not

change size. (In contrast, a polarizer scratch is a light line that is visible on a darker background and does

not change size.)

5-4 Reference Information HP OmniBook XE3

Service Notes

Service notes containing important repair information for the notebook will be issued periodically as

needed. These notes are available online at the Partnership Web site—see page vii.

1. Product Information

2. Removal and Replacement

3. Troubleshooting and Diagnostics

4. Replaceable Parts

5. Reference Information

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