Solano Community College Technology Plan Masterplan

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Solano Community College
Office of Information Technology
Technology Plan 2017 – 2020 Sept. 2017 Update
V2.0-20170926
1
Solano Community College
Office of Information Technology
Technology Plan 2017 – 2020 Sept. 2017 Update
V2.0-20170926
2
Table of Contents
Executive Summary 3
Mission 5
Vision 5
Goals 5
Current State of Solano Technology 8
Infrastructure 9
Administrative Tools 11
Web Management 13
SCCIT Initiatives and Plans 2016- 2019 14
Proposed Annual Budget 22
Appendices
Appendix A SCCIT Organization 26
Appendix B Student Technology Survey Results 27
Appendix C Banner and IS Roadmap 30
Appendix D Faculty and Staff Technology Survey Results 31
Appendix E Strategic Technology Advisory Committee 59
Solano Community College
Office of Information Technology
Technology Plan 2017 – 2020 Sept. 2017 Update
V2.0-20170926
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Executive Summary
“Information technology is as essential to Solano College’s success as electricity, water, and gas. It is part of the
College’s core infrastructure. Technology is no longer an elective it is a requirement.” STAC
In January 2016, Solano Community College contracted with Strata Information Group (SIG) to begin the
development of an information technology master plan. The plan is intended to describe the College’s shared vision
for technology and guiding principles; serve as a road map for College technology; detail specific supportive project
objectives with required resources and timelines; and to insure that Solano technology is supportive of the College’s
vision and mission.
The Solano College Technology Advisory Committee (STAC) (Appendix E) with leadership from interim Chief
Technology Officer, James “Kimo” Calilan was the campus sponsor for the plan development. The process included
several meetings with key campus stakeholders and committees. In addition, a comprehensive campus survey for
faculty and staff (Appendix D) was prepared, issued and analyzed by the Solano College Office of Research and
Planning. A second student survey (Appendix B) sponsored by the Associated Students of Solano College was
administered to students to solicit their perspectives on technology at Solano.
Major Findings and Recommended Responses
Solano College Technology Services & Support (SCTSS) organization offers a broad array of services to the College
and its constituencies in support of the College’s mission. The broad range of services provided include:
Administrative Systems, Network and Infrastructure Services, Construction Support Services, Classroom
Technology, Video Surveillance, Telephone & Voicemail, Web Services, Computer and Media Support, and Help Desk.
1. There was a high level of satisfaction with the manner and quality of services provided by SCTSS staff.
2. Canvas, the College’s Course Management System, and the training provided by the Distance Education
program received very favorable responses.
3. Students place a high value on technology and use it regularly in their instruction.
4. The majority of students in the survey felt that technology at Solano was equal to or better than their high
school experience.
5. Students indicated that email was their preferred method of communicating with their professors.
6. The College’s website was identified by faculty, staff and students as being in need of a significant redesign
and reorganization.
7. Faculty and staff identified a strong need for consistent and informative communication between SCTSS and
the College community.
8. All sectors of the College community indicated that the College needs to develop and publish a funded
technology replacement schedule. In addition, there was an expressed desire for a raised campus
awareness of the Total Cost of Ownership (TCO) for technology decision-making process.
9. Funding for technology needs to be annual and predictable. Funding should be shifted away from Bond
based to being included as part of the College’s general fund.
10. There is a College-wide lack of awareness of the impact on staff and budget of the Total Cost of Ownership
(TCO) for technology. When making decisions that involve technology the entire College community needs
to have an increased awareness of the TCO.
Solano Community College
Office of Information Technology
Technology Plan 2017 – 2020 Sept. 2017 Update
V2.0-20170926
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Major Findings (Continued)
11. Completion of the implementation of DegreeWorks, a critical component of the Student Services and
Success Program, needs immediate attention.
12. While College email has been reliable, there is a need to reexamine college email policy and to increase
mailbox size.
13. The College’s version of Banner, the College’s Enterprise Resource Planning (ERP) application, is outdated
and reaching end of support. Banner and associated applications need to be updated to the latest versions.
The update will provide the users community with many new requested functions.
14. Training for Banner as well as other campus technologies should be formalized and offered on a regular
basis.
15. The SCTSS needs to develop a disaster recovery plan for College’s data and critical IT services. Included
would be the installation of an emergency generator to provide power and cooling in the data center in the
event of an extended power outage.
16. There is a need to increase the bandwidth of the network serving the Vacaville and Vallejo Centers.
17. New technology that has been implemented by Ellucian, the company behind Banner, makes it possible to
shift the College’s ERP system to be cloud-based rather than hosted locally. This move to the cloud can
potentially can improve performance and lower the cost to maintain the system. The feasibility and
resource requirement of implementing a cloud-based ERP system needs to be explored.
18. The College recently had a network and systems security review by the State Chancellor’s Office. SCTSS will
review the findings and address any security vulnerabilities that were identified.
19. In fall 2015, SCTSS started an initiative to virtualize several desktop computers throughout the District.
While the initial installations were challenging and had to be terminated, improvements in the network
infrastructure and new technology make it worthwhile to try again. When successfully implemented VDI
(Virtual Desktop Infrastructure) will save the College money with decreased maintenance costs and
improved security.
20. SCTSS works with the College’s construction department to define IT standards and technology
configurations for new construction and remodeling. SCTSS staff has expressed a high level of frustration
with the current process and the time required to support construction.
21. Successful implementation of administrative software applications requires an active participation in
specifying and testing of new or updated applications. There has been a lack of consistent follow through
on the part of the user community that has resulted in delayed implementation times and user frustration.
A detailed response to these findings along with associated costs and required staff resources can be found in the
SCTSS Initiatives and Plans 2017- 2020 starting on 14. Also included are minor projects not listed here but
identified during the development of this plan.
Solano Community College
Office of Information Technology
Technology Plan 2017 – 2020 Sept. 2017 Update
V2.0-20170926
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Mission, Vision
and
Goals
Solano Community College
Office of Information Technology
Technology Plan 2017 – 2020 Sept. 2017 Update
V2.0-20170926
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Mission, Vision and Goals
Mission
o Solano Community College IT (SCCIT) provides a collaborative, transparent, sustainable,
ubiquitous, and responsive information technology environment that is supportive of the College’s
mission, student success, and is focused on customer service and satisfaction.
Vision
o Information technology is as essential to Solano College success as electricity, water, and gas. It is
part of the College’s core infrastructure. Technology is no longer an elective it is a requirement.
o Solano Community College is committed to the effective and responsible use of information
technology resources to:
A. support the College’s mission, “to educate a culturally and academically diverse student
population drawn from our local communities and beyond.”
B. create an environment that provides accessible, intuitive and seamless access to learning
resources and student support services.
C. complement the teaching and learning process.
D. improve institutional effectiveness by maximizing resources, improving services, and
supporting those learning activities that are enhanced through technology.
E. streamline administrative processes.
F. provide timely and accurate information to students, faculty and staff.
G. improve communications with students, staff, and community.
H. maintain the security of the College’s, students, faculty, and staff ‘s data.
I. assist with maintaining a safe and secure campus environment.
J. extend access to the College’s resources beyond campus borders and college time
limitations.
K. support educational access to non-traditional students
Goals
Enhance the capabilities and support for the use of instructional technology for teaching
and learning.
Continue to enhance and improve the capabilities and functionality of the administrative
information systems environment to better serve faculty, staff and students.
Continue to improve the information technology infrastructure to provide reliable, secure
and high performance access to network and online services.
Maintain an effective and responsive IT organizational structure to support administrative
information systems and instructional technology.
Research and present to the District new technologies that have the potential to improve
teaching and learning or enhance administrative functions.
Develop and implement a technology replacement strategy that includes budget for
servers, computers, printers, copiers, digital signage, network infrastructure, ERP software,
classrooms, and other instructional technologies.
Solano Community College
Office of Information Technology
Technology Plan 2017 – 2020 Sept. 2017 Update
V2.0-20170926
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Solano Community College
Office of Information Technology
Technology Plan 2017 – 2020 Sept. 2017 Update
V2.0-20170926
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Solano College District
Current State of Technology
Solano Community College
Office of Information Technology
Technology Plan 2017 – 2020 Sept. 2017 Update
V2.0-20170926
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Current State of Technology
Infrastructure
Data Network
The District network is comprised of eight different geographic locations: Fairfield Campus, Vacaville Center,
Vacaville Annex, Vallejo Center, Nut Tree Hanger, Travis AFB Center, 360 Campus Lane swing space, and Vallejo
Auto Center. The Fairfield Campus serves as the hub for 6 of the 7 centers. The Centers are connected to the
Fairfield hub via leased fiber optic connections (AT&T Opt-E-Man WAN). The 360 Campus Lane Swing Space,
Vacaville Annex, Vacaville and Vallejo Centers are connected to main campus via 100Mb/s (100 million bits of
data per second) connections. The centers at Nut Tree Hanger, and Travis Air Force Base are connected via
10Mb/s links. Internet service to the Vallejo Auto Center is provided through a consumer class 24Mb/s ATT
Uverse service. The main campus has an aggregated link of 500Mb/s to serve all locations.
Solano Community College
Office of Information Technology
Technology Plan 2017 – 2020 Sept. 2017 Update
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At each location/center, 10Gb/s (10 billion bits of data per second) fiber links connect network equipment
between buildings and within buildings. Connectivity is delivered to the end user by 1Gb/s switching equipment
and a combination of CAT5e and CAT6 cabling. Wireless network services are provided throughout all facilities.
Wireless services provide network access via 802.11ac managed access points. There are two primary wireless
VLANS (Virtual Local Area Networks). A secure network that requires authentication and a public Wi-Fi that is
open. In addition, there are program specific wireless VLANS throughout specific areas of the College.
All district locations share a common connection to the Internet. Housed at the Fairfield campus, internet
connectivity is provided by the Corporation for Education Network Initiatives in California (CENIC). CENIC
provides routing equipment and a redundant connection using a 1Gb/s AT&T Gig-A-Man circuit with a 45Mb/s
DS3 circuit for backup. These circuits connect the College and the centers to the California Research and
Education Network (CalREN), which provides access to many California college campuses as well as Internet
access.
The Solano Community College’s network is secured using a multi-layered approach. The network edge is
protected by a redundant firewall. The district email system is protected from excess spam and mail-borne
viruses by a Barracuda spam-filtering appliance. Internally, access control lists are implemented on routing
equipment to restrict access at the subnet (VLAN) level. To provide greater access while preventing intrusion,
the district utilizes network admissions control (NAC) using Cisco Clean Access to quarantine and remediate
under-patched or infected computers.
Telecommunications
Solano College utilizes a Voice Over Internet Protocol (VOIP) telephone system. Solano College Technology
Services and Support (SCTSS) team maintain more than 600 VOIP telephone handsets throughout the District. A
small number of analog phone lines remain in place for emergency phones and special applications. A Cisco
Emergency Responder unit that assures accurate e911 reporting and dispatch callback handles 911 calls.
Microsoft Exchange 2010 Unified Messaging provides Voicemail services. This voicemail system features
speech-to-text captioning, voicemail integrated with email, and a system of auto-attendants to provide menus
and directory lookup.
Additional technologies are used for FAX, call load management, hold music in select areas, and monthly bill
management.
Desktop and Classroom Technology
The District provides a computer system for all full-time faculty, staff and administrators. SCTSS maintains 569
administrative desktop computers that have been deployed to faculty, staff and administrators throughout the
District. There are 504 computers located on the Fairfield campus, 46 at the Vacaville Center and 19 at the
Vallejo Center. Each computer is equipped with software applications that include Microsoft Office Suite,
antivirus protection, Acrobat, Cisco Clean Access (loaded on to 50 employee laptops), and Adobe Creative Suite
on request.
Desktop computers and smart classroom resources are used throughout the Solano District to support and
increase the effectiveness of student learning outcomes, safety, and the quality of services. Approximately 1,380
student computer system are located in instructional laboratories and drop-in centers throughout the District.
The majority of systems are located on the Fairfield campus 1054. Vacaville has 190 and Vallejo 136.
Smart Classrooms (classrooms containing at a minimum a projector/monitor, sound system, DVD player,
computer and internet) are located at all three centers. Fairfield has 103 smart classrooms including the
experimental 21st Century classroom. There are 24 smart rooms at the Vacaville center and 17 at Vallejo.
Solano Community College
Office of Information Technology
Technology Plan 2017 – 2020 Sept. 2017 Update
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Recently, the College has begun to deploy Virtual Desktop Infrastructure (VDI) computers/terminals throughout
the District. These VDI systems operate like individual computers with the added benefit of decreased
maintenance costs and improved security.
There are approximately 330 printers in the District. SCTSS provides tier 1 support (checking for jams,
configure, etc.…) for these printers. More extensive support is provided by a contracted vendor.
Data Center
The District’s data center located in building 100, room162D, houses 172 virtual and physical servers, a storage
area network (SAN) array, tape library, fiber channel switching infrastructure, core network services, and
equipment for connectivity to the WAN and Internet. These systems serve as the basis for all District critical
applications and data storage. The room is just over 200 square feet, featuring a raised floor with removable
deck plates.
However, it should be noted that this critical facility is lacking in key support systems that could jeopardize
student data and district services. The room lacks an operating fire suppressant system, is subject to
inconsistent room temperature, and lacks a back-up generator to keep services running and protect data during
extended power outages.
Campus Digital Signage
SCTSS supports 19 digital signs on the Fairfield campus. The signs were recently upgraded to work on a new
technology that includes a hardware player Chromebit and management software from Rise Vision. The Rise
Vision software allows for easy Digital Signage Content Management. The digital signs are managed by SCTSS.
The current process for content updating is for end users to send images, usually PowerPoint slides, to SCTSS
where technicians utilize the Rise Vision to upload content to appropriate screens. In the future, the College
will need to develop standards and a distributed management system to allow users to manage their own
content.
Security
SCTSS works with security and facilities for the deployment and maintenance of security cameras and archiving
of footage throughout the District. There are 30 cameras located on the Fairfield campus, 18 cameras at the
Vallejo Center, and Vacaville has 25 cameras including 6 located on the Vacaville Annex.
It should be noted that the District security system is in desperate need of repair and upgrade. Several of the
cameras are not functioning or have limited functionality. None of the cameras on the Vacaville campus are
recorded due to defective storage. Vallejo is beginning to experience similar storage failures. All locations
experience insufficient storage to accommodate desired retention policies.
Standards
Solano Community College’s network infrastructure is governed by industry best practices and standards as
outlined in the Solano Community College Telecommunications Network Standards. These standards are
intended to serve as a guide for construction and the College community. The standards can be found at
http://www.solano.edu/technology/policies_standards.html
Solano Community College
Office of Information Technology
Technology Plan 2017 – 2020 Sept. 2017 Update
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Administrative and Student Support Software and Services
Email
Solano College provides all District employees with District hosted email accounts. Email services run on
Microsoft Exchange 2010 server located in the data center. Users are assigned a storage quota of 250MB
for their shared email/voicemail box, and are limited to sending and receiving attachments of 5MB or less.
Exceptions to this policy are made on a case-by-case basis. Examples of exceptions are College President,
Vice-Presidents and Deans.
Email is accessible on-campus via Microsoft Outlook, and off-campus via Outlook Web Access (OWA).
Email is also accessible via the voicemail system, featuring text-to-speech capabilities.
Banner® - The Enterprise Resource Planning ERP system utilized by the College is Ellucian Banner®. It
was initially installed in 2008 and has undergone modifications and upgrade over the years. Banner® is
extensively used by all faculty, staff, and students and includes major modules for: student registration,
faculty grading, transcript production, student accounts payable, financial accounting, budget
development, purchasing, student financial aid, and payroll and human resources. Mandated state and
federal reporting is largely based on information residing in the Banner® database.
Banner® is scheduled for major update during the fall 2016 and spring 2017 semester.
Argos® –The web based reporting tool used to provide users with a variety of reports and data extracts
from the Banner® transactional or data warehouse Oracle databases is Argos®. The application is also
intended to provide end-users with the ability to more easily create ad-hoc reports. Argos provides the
insight needed in a single, feature rich, user friendly, easily implemented tool.
CCCApply® – Students use CCCApply® to apply for admission and enrollment at Solano. The system is
hosted by the California Community College Chancellor’s Office. Student applications are automatically
downloaded into Banner® throughout each day.
Banner® Document Management System – BDMS is a comprehensive document imaging system that is
tightly integrated with Banner®. It allows users to scan, index and retrieve documents in an efficient
manner. Documents can be retrieved directly from Banner® or through Xtender’s user interface.
BDMS while imbedded in Banner® has not been implemented to date.
SARS - SARS Software Products are used for counseling appointments and record keeping to enhance
student services. Currently supported products include: SARS-GRID, SARS-CALL, SARS-TRAK and
eSARS. The SARS servers utilize an MS SQL Server database and are maintained and backed up in the data
center. The interfaces between SARS and Banner® are supported by SCTSS.
Degree Works – Degree Works is a web-based academic advising and degree audit tool that is part of
Banner®. Students and advisors are able to check academic progress and receive advice on courses
needed to satisfy requirements towards achieving academic goals. The system also has the potential to
provide an electronic education plan.
DegreeWorks is scheduled for implementation during the fall 2017 semester.
My.Solano - My.Solano (Luminis) is a web portal for students, staff & faculty where they can easily access
important information such as student records, the Colleges learning management system Canvas,
student/staff emails, employee Health & Welfare benefit, paystubs, job details, leave details and additional
information. My.Solano is scheduled to receive a significant upgrade during the fall 2016 and spring 2017
semester. The projected go-live date of Spring 2018.
Solano Community College
Office of Information Technology
Technology Plan 2017 – 2020 Sept. 2017 Update
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ePrint – ePrint is a web-based system designed to distribute reports securely and quickly to authorized
recipients. Using a web browser, authorized users can view reports in a user friendly format. ePrint was
developed to provide a faster, safer, and more efficient solution for the process of printing and distributing
reports. It handles all of the processing, from input of the formatted report file to the receipt of that report
by the end-user. Reports are delivered electronically in a choice of formats that the recipient can view,
search, and save. The recipient can print all or selected portions of the report. Some reports can be
formatted so that the data can be imported seamlessly into a spreadsheet.
Atomic (UC4) – Atomic automates job scheduling across multiple applications and platforms. Working
with Banner®, the Banner® Enterprise Job Scheduler by Atomic queues jobs, balances batch loads from
multiple departments, and provides immediate alerts in the event of a job failure. Banner® Enterprise Job
Scheduler can decrease the time required for critical system processing, streamline the development of
integrated job schedules, reduce errors and risk, free up staff for more productive tasks and improve
customer service.
FormFusion – FormFusion is a document enhancement/distribution solution giving Solano complete
control over the design and delivery of online documents while automating processes and eliminating
paper stock.
Web Management
Solano Community College Website http://solano.edu/
In fall 2012, the Solano College website was redesigned. The new design included 5 portals: Student
Services, Campus Life, Academics, Campus & Community, and Centers. New Role Navigation for New
Students, Current Students, High School Students, and International Students was also added. The website
is maintained by 1 FTE.
To keep the Website content current, SCTSS implemented OmniUpdate, a web Content Management
System (CSM). OmniUpdate allows designated end users to update selected content using modern
WYSIWYG editors, similar to using MS Word.
For today’s students, a College’s website is the virtual front door to the campus. A contemporary college
website needs to attract and inform current and prospective students, their families, alumni, employees,
and donors. It has to be user-friendly while conveying value to different constituencies. Although there
have been significant improvements to the Solano website over the past 4 years, the College will need to
re-examine the resources and organizational structure to maintain a contemporary website.
Solano Community College
Office of Information Technology
Technology Plan 2017 – 2020 Sept. 2017 Update
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Solano College
Technology Services &
Support
Initiatives & Work
Plans
2016 - 2020
Solano Community College
Office of Information Technology
Technology Plan 2017 – 2020 Sept. 2017 Update
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Solano College Technology Services & Support
Completed Projects 2016 - 2017
Spring -Summer 2016
Network Infrastructure Upgrade – Completed
o New 288 strand fiber backbone for main campus, 96 strand fiber to provide redundant
infrastructure
o All network switches (100+) replaced at edge and core at main campus and centers
o Added support for 10Gb backbone between buildings, 1Gb to the desktop
o Installed 300+ 802.11ac wireless access points
Spring 2017
Network Applications Deployment – Completed
o Implemented Cisco Identity Services Engine (ISE) to secure employee laptops
o Implemented LiveAction for real time network traffic analysis
o Implemented Cisco Prime Infrastructure for network device monitoring
WAN Upgrades – Completed
o Replaced existing Opt-E-Man circuits with AT&T Switched Ethernet (ASE) circuits
o Upgraded bandwidth from 100Mb/s to 250Mb/s at Vacaville and Vallejo Centers
o Installed new 100Mb/s circuit to new Vallejo Auto Center
Summer 2017
New Construction Smart Classrooms, Computers and Network Technology Installation
Includes installation of network switches, patching, programming, wireless, AV equipment,
computers, calibration and testing
o Installation of 512 computers desktops and laptops
o Removed and reinstalled technology at Vallejo Center for AC remodel
o Building 1200 – Completed 7/2017
o Vacaville Biotech Wing – Completed 8/2017
o Vallejo Auto Center – Completed 8/2017
Paperclip Migration – Completed 8/2017
o Migrated legacy application to new virtual instance
Installation of Redundant Circuit to the Internet
o CENIC installed a second gigabit circuit to their network for redundancy
Fall 2017
Banner periodic upgrade
Solano Community College
Office of Information Technology
Technology Plan 2017 – 2020 Sept. 2017 Update
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SCTSS Initiatives and Work Plans 2016- 2019
Administrative Technology
Task
Activity
Budget $
$ Source
Due
Priority
1
Develop an eMail policy for retirees
and usher through shared governance
approval In Progress
$0
NA
SP 2017
2
Increase email box size to 1 GB per
account. Requires additional
hardware. No additional hardware
was required. Completed Spring
2017
$55k
Solano or
Bond
SP 2017
3
Migrate Solano email from locally
hosted to cloud based Office365.
Initiative started Fall 2017
$40k
Bond
F 2017
4
Reestablish a formally recognized
campus Banner® Users Group (BUG).
BUG will meet twice per month. The
meeting will be hosted and the agenda
determined by CTO.
In order for this group to improve
campus communications concerning
Banner® and insure that SCTSS gives
proper priority to Banner® projects,
it is essential all affected programs
functional leads participate in BUG.
Name changed to Banner
Operations Team, BOT. Started fall
2017.
$0
N/A
Sp 2017
5
Upgrade to Banner® 98, Luminis 5.3,
Oracle 12C and ODS (Operational Data
Store). These upgrades will improve
and address issues with student self-
service, campus business process
productivity, provide for better
integration with DegreeWorks, and
add a shopping cart for student
enrollment. In progress DegreeWorks,
12C, Luminis 5.3, and ODS, in progress
expected completion Summer 2018. See
Appendix C Banner Roadmap
$80K
Sp 2018
5A
Upgrade from Luminis 4.2 – 5.3. This
will result in responsive student email
and overall better MySolano
experience In progress. See Appendix
C Banner Roadmap
Incl. 5
Sp 2017
5B
Upgrade Banner® database to Oracle
12C In progress. See Appendix C
Banner Roadmap
Incl. 5
Sp 2017
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Administrative Technology
Task
Activity
Budget $
$ Source
Due
Priority
5C
Upgrade Evisions to latest versions
(Argos, FormFusion, & IntelleCheck)
See Appendix C Banner Roadmap
Incl. 5
Sp 2017
6
Reinstall and implement
DegreeWorks In progress. See
Appendix C Banner Roadmap
$197k -
$280k
SSSP
F 2017
7
Assess potential impact on Solano
College’s student assessment software
with pending implementation of the
State’s new Common Assessment
software “Project Blue”. Develop a
response plan and present to Student
Services. Waiting for direction form
State
$0
F 2016
8
Assess the impact on Solano student
services applications and business
practices if the State’s Open
Enrollment Initiative is realized.
Waiting for direction form State
$0
9
Develop a plan with budget to
implement formal Banner® training
for SCTSS staff and campus Banner®
users. Present plan to College for
funding. In progress. A new Banner
trainer will start 9/18/17
TBD
TBD
Sp 2017
10
Investigate the resource
requirements, costs and timeline to
move Banner® to the cloud. This will
require that Banner® be version 9
and the District network has the
necessary bandwidth. No Action
Est. $15k
General
Fund
F 2018
New
17-18
10
Develop a re-organization plan for
SCTSS. Plan to include new
appropriate job descriptions and
revised reporting structure. Hire a
Director of IS and CTO
TBD
General
Fund
Sp 2018
Network Technology
Task
Activity
Resources
Budget $
$ Source
Due
Priority
1
Upgrade network connection to the
Vacaville Center to 250 Mb/s. Add a
fiber link from Vacaville Annex to
Vacaville Center Completed Spring
2017
SCTSS
AT&T
$18k
Bond
Sp 2017
2
Upgrade network connection to
Vallejo Center to 250 Mb/s Completed
Spring 2017
SCTSS
AT&T
$15k
Bond
Sp 2017
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Office of Information Technology
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Network Technology
3
Replace Clean Access (Software that
checks computers connected to the
network for viruses) with ISE
(Identity Service Engine) improved
technology Completed Fall 2016
SCTSS
$1k
Annually
Bond/
General
Fund
Annual
4
TCO. Develop an annual schedule for
network and wireless equipment
upgrade and service. Goal is to
maintain a high-performance, reliable,
and ubiquitous network in the
District. Major upgrade completed
fall 2016. Ongoing
SCTSS
STAC
$75k
Annually
Bond/
General
Fund
Annual
5
Develop and implement a plan for
adding a backup generator, transfer
switch and improving reliability of
cooling in the College’s data center. In
progress
SCTSS
Facilities
STAC
Construction
$180k
Revised
budget
$550k
need to
identify
additional
funding
sources
Bond
F 2017
6
Develop a plan a Disaster Recovery
(DR) for District critical data and
services. . In progress
SCTSS
STAC
Facilities
TBD
Bond
Sp 2018
7
Follow-up on Cal. Com. Col.
Technology Center Security Audit
recommendations.
There may be costs associated with
required license updates. Continuous
SCTSS
$12k
General
Fund
F 2016
8
Review Colleges policies and
technologies for protection of student
and staff data. Use federal
government guidelines for Personal
Identifiable Information (PII) as a
benchmark. Continuous
SCTSS
STAC
College
$0
N/A
Annual
New
17-18
9
Network security Install a robust
firewall system to help insure the
security of District network and data
SCTSS
$250k
Bond
F2017
New
17-18
10
Extension of Fairfield wireless system
to athletic fields
SCTSS,
Vendor
$22k
Bond
F 2017
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General and Desktop Technology
Task
Activity
Resources
Budget $
$ Source
Due
Priority
1
Initiate a campus communications
program that consists of regular
participation in campus management
committee; membership in
appropriate committees; contributing
on a regular basis to President’s
weekly eMail update with technology
tidbits and updates. No Action
SCTSS
STAC
$0
N/A
Start Nov.
2016.
Weekly
communi
cations.
2
Improve printing economies by
implementing Group Printing
throughout the District.
SCTSS
$135,000
Bond
Roll out
complete
Sp 2019
2A
Installation of printing centers on
Fairfield campus, Bldgs. 200, 300, 500,
700,1500, 1700. No Action
SCTSS
Incl. 2
Sp 2017
2B
Installation of printing centers on
Fairfield campus, Bldg. 400.
Installation in Vacaville Center. No
Action
SCTSS
Incl. 2
Sp 2018
2C
Installation of printing centers on
Fairfield campus, Bldgs. 1600, 1800A,
1900. Installation on Vacaville Annex. ,
No Action
SCTSS
Incl. 2
Sp 2019
2D
Installation of printing centers at the
Vallejo center. No Action
SCTSS
Incl. 2
Sp 2020
3
TCO. Replace ¼ of Districts 570 admin
computers. Ongoing
SCTSS
STAC
$180,000
Bond/
General
fund
Begin
F 2018.
Then
annual
4
TCO. Replace 1/5 of the District’s
1,380 student labs and drop-in
centers computers.
Ongoing
SCTSS
STAC
$230,000
Bond/
General
fund
Begin
Sp 2017.
Then
annual
5
Investigate the possibility of
implementing VDI at selected
locations throughout the District.
Investigation complete not feasible
at this time
SCTSS
$0
Sp 2017
6
TCO. Content maintenance and
technical maintenance of campus
digital signage.
Additionally, SCTSS needs to take a
leadership role in leading the campus
to digital signage management,
organization and standards. No Action
SCTSS
Entire campus
$7,000
General
Fund
Annual
7
TCO. Maintenance of the Districts 141
Smart Classrooms. Ongoing
SCTSS
$25,000
General
Fund
Annual
Solano Community College
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General and Desktop Technology
Task
Activity
Resources
Budget $
$ Source
Due
Priority
8
Investigate the feasibility of
converting existing smart classrooms
to a more contemporary Utelogy
technology to improve reliability and
ease of use.
A 5-year plan that includes updating
26 rooms per year beginning F 2017.
Cost per upgrade $15k. Continuous
SCTSS
$390k/
year
General
Fund/
Bond
5 year
plan
beginning
F2017
New
17-18
9
Standardize District security camera
software and storage
SCTSS Vendor
$25k
One time
Bond
F2017 –
Sp 2019
New
17-18
10
Participate in the planning and
construction of two major facilities,
Fairfield Science and new Learning
Resource Center
F2022
Solano.edu College Website
Task
Activity
Resources
Budget $
$ Source
Due
Priority
1
During the collection of data for this
plan, the Solano College website was
identified as one of the top issues that
needs to be addressed.
To address the numerous concerns
raised, the College will need to
consider assigning website
“ownership”, establishing standards,
site organization, and consider a
complete redesign. On hold. In
addition to the loss of a funding
source, the College has hired a new
PIO firm that should manage the
web.
SCTSS
Office of the
President
Office of
Planning and
Research
Estimated
$150,000
It was
planned
to be in
Bond.
However,
bond
funding
was not
approved
by bond
legal
counsel
F 2018
1A
Determine an ownership model of the
website content, structure and
standards. New PIO firm
Office of the
President
Office of
Planning and
Research
Incl. 1
Bond
Sp 2017
1B
Engage a web design firm to work the
College to redesign the website. New
PIO firm
Office of the
President
Office of
Planning and
Research
Incl. 1
Su 2017
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Solano.edu College Website
1C
Redesign completed, website built and
tested. New PIO firm
Office of the
President
Office of
Planning and
Research
Incl. 1
Su 2018
1D
Staff training and content areas
responsibilities assigned New PIO
firm
Office of the
President
Office of
Planning and
Research
Incl. 1
Su 2018
1E
Website live New PIO firm
SCTSS
Incl. 1
F 2018
Solano Community College
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Technology Plan 2017 – 2020 Sept. 2017 Update
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Proposed Annual
Budget
Solano College Technology
Services & Support
Solano Community College
Office of Information Technology
Technology Plan 2017 – 2020 Sept. 2017 Update
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2017 – 2018
Proposed Annual Technology Budget SCTSS
This budget represents the annual baseline budget for maintaining Solano District technology. It doesn’t
include special projects or addition of new technologies.
It is recommended that the College considers the implementation of a sinking fund as a means to fund
technology TCO (Total Cost of Ownership) expenses.
Item
Description
Requested
Amount
Funding Source
Comments
Solano
Bond/Other
Faculty & Staff
Computers
Computers for faculty, staff, &
administrators based on 4-year
replacement cycle. This would be
approximately 150 computers per
year.
$180,000
beginning
F2018.
√
√
Traunch 2 bond
funds will fund
replacement
cycle 2017 -
2021
District Printers
District printer replacement as
needed. Projected printer life of 6-
years. Approximately 55 per year.
Also will support group printing
$50,000
√
√
Smart Classrooms
Replace dated/defective projectors,
amplifiers, screens, bulb replacement
and Doc cameras
$25,000
√
√
Instructional and
Drop-In Lab
Replacement
Replacement of instructional lab
computers, printers, projectors.
Based on a 5-year replacement cycle.
$230,000
√
√
Technology for new
hired and
replacement faculty.
Computer, phone, and printer for
office. Based on 12 new hires or
replacement per year.
$24,000
√
Faculty and Staff
Technology Training
Funding for staff and equipment
$30,000
√
Network
Maintenance/Upgra
des and Data Center
maintenance
Replacement and upgrades of
switches, wireless infrastructure
maintenance, Data Center equipment
etc.
$175,000
√
√
Annual software
licensing renewal
Annual licensing fees for Banner etc.
$464,000
√
Contingency fund
Fund for emergency replacements,
unexpected repairs, unplanned
program addition, experimentation,
& theft.
$20,000
√
Media
Lamps, supplies & equipment (PA
systems, DVD players, amplifiers,
etc.)
$12,000
√
Digital Signage
Ongoing maintenance and annual
licensing fees
$7,000
√
TOTAL
$1,217,000
Solano Community College
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Technology Plan 2017 – 2020 Sept. 2017 Update
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Solano Community College
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Technology Plan 2017 – 2020 Sept. 2017 Update
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Appendices
Solano Community College
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Technology Plan 2017 – 2020 Sept. 2017 Update
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Appendix A
Solano College Technology Services & Support Organization
Primarily located in building 1 on the Fairfield campus, Solano College Technology Services & Support department
includes a staff of 18 FTE (Full-Time Equivalent). There are three functional areas within the department. The three
functional areas are Applications Support Group, Technology Services and Support Group, and Website
Maintenance. All three report to the Chief Technology Officer.
The Applications Support Group is comprised of 4 FTE. The Applications Support Group’s primary function is the
support and implementation of Banner along with a variety of related software applications.
The Technology Service and Support Group includes 12 FTE supporting network, telephone, and desktop
technology. The Technology Service and Support Group is lead by the Director of Technology Service and Support.
On a rotating basis, one FTE is assigned to the Vallejo Center and one FTE is assigned to the Vacaville Center.
The Solano College website is maintained by a single FTE. Working in the framework of OmniUpdate, the Content
Management System that the College’s website is built in, this position works with all College constituencies to
update the website.
Solano Community College
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Appendix B
Student Technology Survey
Summary
The Associated Students of Solano College in coordination with the Solano Technology Advisory Committee (STAC)
developed a six-question survey that was administered to SCC students. The survey was delivered online using
Survey Monkey. The survey was open from May 18 – June 8. 225 students responded to the survey.
The results indicated that Solano students placed a high value on technology, use it regularly as part of their
instruction and are generally satisfied with technology at Solano. The majority felt that Solano technology was equal
to or exceeded the technology they used at their high school. Wi-Fi/Internet access was identified as their top
technology need for instruction. Of note was the students’ strong indication that email was the preferred method of
communication with their professors.
Questions/Results
1. Thinking about the technology you use at Solano, how would you rate the current level available?
Answer Choices
Responses
Cutting Edge with new/innovative technology adoption
6.22%
14
Current technology with hardware and software is no more that 3 years old
29.33%
66
Adequate, but could be refreshed
40.89%
92
Aged and/or dated
18.67%
42
In the dark ages
4.89%
11
Total Responses
225
2. How important is the institution's technology offerings, when you are considering where you will attend
college?
Answer Choices
Responses
Very Important
44.39%
99
Important
39.91%
89
Somewhat important
10.31%
23
Not important
5.38%
12
Total Responses
223
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3. Which of the following do you consider essential to improving your performance/interest in your classes?
Answer Choices
Responses
Wifi/Internet access
88%
192
Laptop/netbook computer
57.92%
128
Desktop computer
42.08%
93
iPod/Mp3 player
9.50%
21
E-reader(Kindle/iPad/etc.)
17.65%
39
Media tablet (iPad/Android)
19.00%
42
Web Conferencing
13.57%
30
Digital content (Online books/homework)
52.94%
117
Open Source (Google Docs/Open office/iCloud)
44.80
99
Social Media (Facebook/Etc)
8.60%
19
Blog/wikis
9.50%
21
Podcasts
11.31%
25
Access to resource sourcing (ESBESCO)
42.53%
94
Recorded Classroom Lectures
44.80%
99
Multimedia content streaming
28.05%
62
Total Responses
221
4. What is your preferred method of communicating with your professors?
Answer Choices
Responses
Call Text
8.11%
18
EMail
68.47%
152
Canvas
22.97%
51
Facebook/Twitter
.45%
1
Total Responses
222
5. How often do you use technology as a learning tool?
Answer Choices
Responses
Everyday
70.22%
158
Often
25.33%
57
Rarely
4.00%
9
Never
.44%
1
Solano Community College
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Total Responses
225
6. Consider for a moment the classroom technology you have used in high school (e.g. computers, interactive
whiteboards, software, clickers, projectors, etc.). How does that technology compare to the classroom
technology here at Solano?
Answer Choices
Responses
The classroom technology on the Solano campus is significantly better than the
technology at my high school
33.65%
71
The classroom technology at the Solano campus is about the same as the technology at
my high school
45.5%
96
The classroom technology at the Solano campus is slightly worse that the technology at
my high school
16.64%
33
The classroom technology at the Solano campus is significantly worse than the
technology at my high school
5.21%
11
Total Responses
211
Solano Community College
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Appendix C
Banner and IS Road Map
Solano Community College
Office of Information Technology
Technology Plan 2017 – 2020 Sept. 2017 Update
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Appendix D
Faculty and Staff Technology Survey
Summary
The Solano College Office of Research and Planning in coordination with the Solano Technology Advisory Committee
(STAC) developed a 26-question technology survey that was administered to SCC faculty, staff and administration.
The survey was delivered online. The survey was open from April 22 – May 11, 2016. There were 211 responses.
The results of the survey indicated a College wide acknowledgement of the importance of technology for the College
to achieve its mission. There was a high level of satisfaction with the manner and quality of services provided by the
IT staff. Canvas and the training provided by the Distance Education area received very favorable responses.
However, the survey also indicated that there were significant issues that will need to be addressed.
Overarching many of the areas of concern was the need for consistent and informative communication between IT
and the College community. While there has been planning within IT, those plans for network, wireless, technology
refresh cycle and Banner upgrades have not been effectively communicated as indicated by the survey responses.
Training for both Banner and general campus technology was also identified as a high need. Finally, the need to
redesign, update and maintain the College’s website was the top area of concern from the respondents.
1. What is your role at Solano Community College?
#
Answer
Response
%
1
Administrator
17
8%
2
Faculty
117
55%
3
Staff
77
36%
Total
211
100%
Statistic
Value
Min Value
1
Max Value
3
Mean
2.28
Variance
0.37
Standard Deviation
0.61
Total Responses
211
2. Do you use any of the following systems?
#
Answer
Response
%
1
MySolano
209
100%
2
Banner
145
69%
3
Canvas
104
50%
4
CurricuNET
105
50%
5
Paper Clip
32
15%
6
SARS GRID
35
17%
7
SARS TRACK
24
11%
8
Argos
11
5%
Statistic
Value
Min Value
1
Max Value
8
Total Responses
210
Solano Community College
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3. How important is technology planning to SCC?
#
Answer
Response
%
1
Very important
164
92%
2
Moderately important
14
8%
3
Not important
1
1%
Total
179
100%
Statistic
Value
Min Value
1
Max Value
3
Mean
1.09
Variance
0.09
Standard Deviation
0.31
Total Responses
179
Solano Community College
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4. Please indicate how much you agree or disagree with the following technology
planning related statements.
#
Question
No
Opinion
Strongly
Disagree
Disagree
Agree
Strongly
Agree
Total
Responses
Mean
1
The college has clearly
defined goals for the use
and deployment of
technology.
42
24
68
46
8
188
1.76
2
The College has in-place
a strategy for supporting
and managing mobile
technology.
51
24
59
45
9
188
1.66
3
I have been kept up-to-
date and informed about
college information
technology goals, plans
and changes.
14
50
62
48
14
188
1.99
4
Short-term goals and
objectives, (immediate-
monthly) for the use and
deployment of campus
technology are
prioritized and defined.
46
26
71
37
7
187
1.64
5
Long-term goals and
objectives, (3-5 years),
for campus technology
are clearly defined.
49
38
75
20
6
188
1.45
6
Administrative
information systems and
campus technology
enhances services to
students, faculty and
staff.
11
18
23
79
57
188
2.81
Statistic
The college
has clearly
defined goals
for the use
and
deployment
of
technology.
The College
has in-place
a strategy for
supporting
and
managing
mobile
technology.
I have been
kept up-to-date
and informed
about college
information
technology
goals, plans and
changes.
Short-term goals
and objectives,
(immediate-
monthly) for the use
and deployment of
campus technology
are prioritized and
defined.
Long-term
goals and
objectives, (3-
5 years), for
campus
technology are
clearly
defined.
Administrative
information
systems and
campus technology
enhances services
to students, faculty
and staff.
Min Value
0
0
0
0
0
0
Max Value
4
4
4
4
4
4
Mean
1.76
1.66
1.99
1.64
1.45
2.81
Variance
1.38
1.54
1.12
1.35
1.18
1.31
Standard
Deviation
1.18
1.24
1.06
1.16
1.09
1.14
Total
Responses
188
188
188
187
188
188
Solano Community College
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5. Do you have any other comments related to technology planning?
Text Response
Too many senior decision makers are ignorant on the importance and use of technology
Tech speak works among techs, need to speak in everyday terms when speaking to non-techs
Didn't know it existed. When am I going to get a new computer? Increase email capacity. Teaching learning center???
What happened to that idea?
I haven't seen evidence of much of it in the past few years. I am sure something is happening but I don't know about
it.
Whatever planning has been done has not been shared nor vetted with the staff which used the technology.
Some of your questions do not make any sense. If I have to answer that I have no opinion it is because I do not
understand the question. Who wrote this????
Train the staff on new implementations
Technology planning goes beyond TSS. In other departments where technology is implemented i have found poor
communication, incorrect expectations, and poor planning which results in a product that takes very long to
implement and/or things do not seem to work properly or as intended.
Who does the technology planning? Is it done by the IT department or by another committee like the Faculty
Technology committee?
The plan to centralize printing to a single printer in a building will waste people's time and energy. We will be
waiting in line, running back and forth, and confidentiality will be impossible. When the one device is down, the
whole building will be dead in the water. Printed copies of documents are needed at intervals all day long in my
work.
It would be helpful if training were provided to new Administrators (and I would assume to other new employees)
re: Banner, Canvas, etc. as soon as they are hired.
Communication with the Campus Community is lacking in regards to strategy and planning of technology
enhancements.
Technology is essential to my work as a teacher.
Need new overhead projectors ASAP
What is technology planning?
Staff is not included accept in a notice when things will be down
there does not seem to be any technology planning.
The SCC admin info systems and campus tech are not user friendly.
I think access should be relatively easy to navigate. The archive system in outlook has been my trouble and not
friendly.
Student have cell phones....but the major concern for community colleges is that technology at the campus
recognizes that many students do not have access to the WEB at home due to financial reasons. Many simply do not
pay for that type of connection or maybe cannot afford it. so they depend on the college technology services to
provide that access.
The main techno help I would like in my classroom teaching is the cap its to project images without darkening the
room.
IT needs to be updated to current industry standards including software.
Requests for Technology assistance, such as important and timely revisions to the website, to keep students and the
public informed, are nearly dismissed or put off for months due to other priorities or lack of IT staff to provide the
required assistance. IT also feels they have to initiate any revisions, regardless of how simple. IT needs to adopt
"user friendly protocols where users are trained to do the less technical revisions without resistance or delays by IT.
since I am a small fish in a big pond, I rarely seem to have any appropriate chances to make my voice herd in the fire
technology division
I need more space given my multiple roles. Also I often have issues with start up--have to restart almost every day
for it to log in--not time efficient. I value the timely service provided by IT staff--ALWAYS there to help and just nice
people!!!!!
technology imposes educational constraints instead of educational priorities dictating technology requirements
No information about the plan for technology has been disclosed to me hence no opinion can be provided.
In the past it has been very vague about what is going on re: updates, etc...
Solano Community College
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I am not aware of what the college's goals or plans are for IT, short or long term.
Even though I am not kept up to date in the planning process, I don't think it affects my work!
I believe that the Distance Learning (CANVAS) has done a great job of offering trainings, etc. but it would be helpful
to have additional trainings in Banner
I have not read the technology plan, so I am unable to give an opinion as to the goals and strategy; however, the IT
staff has been very helpful and have solved problems that have occurred.
There's a plan?
Luminis for targeted Announcement is extremely outdated
I am wondering about the status of Degree Works
I do not keep myself well informed in the area of technology, not because it the information is not available, but
because I trust the campus to improve the systems in the manner they see fit.
A plan changes depending on who is in office!
Security of data and good communication about data breach is seriously lacking
There is always a delay with IT, and it's like pulling teeth to get what you need. It's never been easy.
I do not blame our technology problems on the IT department.
The goals, etc., may be in place but I am not aware of them.
Counselors needs to assist students and be compliant by State standards (we are out of compliance) are ignored by
Administration and the Tech people.
No
We purchased Degree Works a number of years ago and where is it? The other colleges are using it and it's great!!!
Deployment of new technology has been problematic (e.g. VDI at the Vallejo Center - installed last Fall 2015 and did
not work); Mobile App' allows students to submit concerns/complaints, but no ability to respond to the concern
because student can't be identified by name or contact info)
No option selected since I do not recall being informed of the technology plans. Was or is the information sent in an
e-mail, is there a database we should be checking?
Banner still does not communicate with SARS in regard to calculating" contacts" for Disability Services MIS
reporting. It is unrealistic to have to do it manually and very time consuming when preparing for a visit from the
auditors.
If there are plans I haven't heard about them or where to look on the website for them.
Statistic
Value
Total Responses
48
Solano Community College
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6. Please indicate how much you agree or disagree with the following college website
(www.solano.edu) related statements.
#
Question
No
Opin
ion
Strongly
Disagree
Disagree
Agree
Strongly
Agree
Total
Responses
Mean
1
The College’s
website meets the
needs of the
community.
7
25
65
76
9
182
2.30
2
The College’s
website meets
the needs of
employees.
3
22
61
86
10
182
2.43
3
The College’s
website meets
the needs of
students.
20
25
63
65
9
182
2.10
4
Information on
the website is
easy to find.
4
45
86
38
7
180
1.99
5
Information on
the website is
up to date.
15
47
65
49
7
183
1.92
6
I know the
process to
update
information on
the website.
19
54
49
43
17
182
1.92
7
The College's
website is
visually
appealing.
10
34
55
70
13
182
2.23
8
Information on
the College's
website is well
organized.
9
39
77
50
7
182
2.04
Solano Community College
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Statistic
The
College’s
website
meets the
needs of
the
community.
The
College’s
website
meets the
needs of
employees.
The
College’s
website
meets
the needs
of
students.
Information
on the
website is
easy to find.
Information
on the
website is
up to date.
I know the
process to
update
informatio
n on the
website.
The
College's
website is
visually
appealing.
Information on
the College's
website is well
organized.
Min Value
0
0
0
0
0
0
0
0
Max Value
4
4
4
4
4
4
4
4
Mean
2.30
2.43
2.10
1.99
1.92
1.92
2.23
2.04
Variance
0.82
0.70
1.13
0.71
1.01
1.32
1.03
0.84
Standard
Deviation
0.91
0.84
1.06
0.84
1.00
1.15
1.01
0.92
Total
Responses
182
182
182
180
183
182
182
182
Solano Community College
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7. Do you have any other comments related to the Colleges website?
Text Response
We have an antiquated model of website management - time to move on
Information is hard to find, some areas buried too deep. Not particularly user friendly.
some of the information is not up to date so it is hard to help students with old information
Check out DVC schedule on website
I think it is clunky and poorly designed. Every time I have to use it to show a student how to do something I end up
feeling more and more helpless, how can this be what we are offering them? Not to mention when I try to use it to
find something.
The fact that I strongly disagree with most of the questions indicates that the College's website is in sore need of a
complete overhaul.
I appreciate that more things, like SLO's and assessments, can be found on the website. It would be great if all things
that could be accessed or stored on the website were, as opposed to other locations like mygroups or internal
servers.
Needs help!
Information is buried and disorganized, pages that should have front-page access do not, and many pages are made
purposely to be difficult to find. I know this was demanded for some pages.
Our current website is not user friendly and difficulty to navigate for information, unless you already know where it
is. If you search for something older versions of documents popular before the most current.
Perhaps make the navigation bar at the top more prominent, because that's how people get information to the entire
campus. Something like, "Click here for information on Student Services, Campus Life, Academics, etc.
We hear complaints all the time about how user-unfriendly our website is and how out-of-date the information is
No
Its all about how easy we can navigate to use points. Keep it simple.
Too busy
All access should, and must be "user" friendly and provide clear entry to the knowledge that is being offered.
Look at other com. colleges. Try to find 'class schedule' or 'majors' or 'calendar' or 'jobs'. See which ones are easiest
to use.
I find it really hard to find people, program, offices and phone numbers on our website. If one does not already
know what one is looking for, there seems to be no way to look for it that feels like you might get lucky.
A more intuitive format would be preferable.
see prior
hard to know where to look - logic is missing
I don't think community members will understand where to start. I email the helpdesk when I have issues or see
mistakes and they follow-up immediately--they direct me to the correct sources as well. The more recent changes
are very nice--just too many clicks to get to places but that will always be the case.
The Math/Science division mathsci server needs to be updated or discontinued. Presently, nobody has
responsibility for updates and maintenance.
Website is confusing and often items are not up to date. It generally works ok.
There are both strong points and areas of improvement needed. Some information is outdated, such as the directory
for Counseling- some have retired and there are new counselors also that have not been added. Additionally, some
aspects of the website is cumbersome for students, especially some of our returning students with little tech skills.
I cannot state if all information on website is up to date. Regarding the process to update information on website,
there has been some training, but the implementation has been slow, and I have not personally done any updates.
Sometimes it's difficult to find the Academic Calendar and other important dates
Friends tell me that it is difficult to navigate
I think My Solano could be organized in a way that is more intuitive and accessible.
The calendar function is not user friendly and pretty worthless. Nearly impossible to find course outlines. The class
schedule button is too small and silly to have a rolling display
We are behind a good number of schools, not only on our home page, but our athletic site as well.
needs usability and interface assessment, modernization
The wwebsite functions OK but could always be better.
Solano Community College
Office of Information Technology
Technology Plan 2017 – 2020 Sept. 2017 Update
V2.0-20170926
39
Website needs to be improved, just look at Santa Rosa Community College's website or DVC very nice looking and
user friendly
I have found information on our website that is not up-to-date. Using the search feature does not always generate
up-to-date results/output?
It is second rate to other community college websites
Statistic
Value
Total Responses
36
8. Please indicate how much you agree or disagree with the following user access
statements.
#
Question
No Opinion
Strongly
Disagree
Disagree
Agree
Strongly
Agree
Total
Responses
Mean
1
The College’s administrative
information systems and
network are secure.
65
33
16
53
11
178
1.51
7
I find MyGroups easy to use
41
39
51
36
7
174
1.59
10
I find it easy to run budget
queries in MySolano
2
2
5
8
0
17
2.12
6
MySolano is intuitive to use.
9
24
73
58
11
175
2.22
9
I know where to retrieve forms
needed to do my job
10
29
62
63
13
177
2.23
5
Using MySolano to manage
course rosters is easy.
4
11
32
41
7
95
2.38
3
I have access to software that
allows me to do my job
efficiently and effectively.
4
15
48
92
17
176
2.59
4
I find MySolano easy to use
2
12
53
100
11
178
2.60
2
College technology and
systems are accessible from
home or other locations.
7
12
45
96
18
178
2.60
8
I know how to view my leave
and payroll information.
3
6
11
111
47
178
3.08
Solano Community College
Office of Information Technology
Technology Plan 2017 – 2020 Sept. 2017 Update
V2.0-20170926
40
Statistic
The
College’s
administra
tive
informatio
n systems
and
network
are secure.
College
technol
ogy and
systems
are
accessib
le from
home or
other
location
s.
I have
access
to
softwar
e that
allows
me to
do my
job
efficient
ly and
effectiv
ely.
I find
MySola
no
easy to
use
Using
MySola
no to
manag
e
course
rosters
is easy.
MySola
no is
intuitiv
e to
use.
I find
MyGro
ups
easy to
use
I know
how to
view my
leave
and
payroll
informati
on.
I
know
wher
e to
retrie
ve
forms
neede
d to
do
my
job
I find it
easy to
run
budget
queries
in
MySola
no
Min
Value
0
0
0
0
0
0
0
0
0
0
Max
Value
4
4
4
4
4
4
4
4
4
3
Mean
1.51
2.60
2.59
2.60
2.38
2.22
1.59
3.08
2.23
2.12
Varianc
e
1.96
0.82
0.75
0.57
0.88
0.88
1.38
0.61
0.99
1.11
Standar
d
Deviati
on
1.40
0.90
0.86
0.75
0.94
0.94
1.17
0.78
1.00
1.05
Total
Respon
ses
178
178
176
178
95
175
174
178
177
17
Solano Community College
Office of Information Technology
Technology Plan 2017 – 2020 Sept. 2017 Update
V2.0-20170926
41
9. Do you have any other comments related to user access and MySolano?
Text Response
Again almost worthless and severely antiquated, do we keep anything up to date?
Students still cannot access their Ed plans.
Trying to find a form is ridiculous. Two I have needed in the last month and couldn't find online - request for a
printer cartridge for campus printer and an absence form - why is that so hard? And it is impossible to sort out
whether you should look online or in mygroups, and if it is in mygroups you don't know until you are 10 clicks in
whether it is there or not. ARGH. Nothing in MySolano is intuitive. Have you tried entering grades? or getting your
dashboard set? you have to remember your crn if your course is more than 12 letters because they aren't identified
by number, just title of the course, if they are all the same they are usually in numeric order if you can remember it,
which at the beginning of the semester is a pain. And trying to enter grades for all your courses? You have to go back
and forth to the different menus, making many many clicks and gnashing your teeth the whole time.
MyGroups is a pain
NEED Training
It needs to be replaced. The features is provides is implemented poorly and is more of a reflection of it's age.
MyGroups is the worst.
I cannot access my schedule outside of the college (SARS). I cannot access Banner outside of the college.
MySolano is easy to use, because I have been accessing this website since it was launched. If I was a new employee, it
would not be as easy to navigate.
Since I no longer have access to campus I am unable to access my M drive and E drive on the servers.
I wouldn't say that forms or groups are easy to find, but once you know the navigation then you can fly.
My office has the slowest computers/printers at the windows. These are in desperate need of upgrading.
No
Seems a very complex system, to me items are added on to a dated program to keep it current.
There should be discounted copies of MS Office for Mac available for faculty.
Students are constantly asking and requesting assistance in locating forms needed to maintain their academic needs
at SCC.
Your survey needs a 'neutral' between 'disagree' and 'agree'. Or maybe overall, a rating would be better, such as 1
poor, 5 excellent. The way you set up a survey creates bias, or skewed information.
it would be great if course rosters could be printed out and used as attendance sheets but difficult to do with the
spaces provided
Access often freezes; at meetings I am unable to get in with the laptop; at my office I have to restart almost everyday
and then it works--time is work and that is frustrating.
Portions of MySolano are difficult and/or counterintuitive (e.g. MyGroups, drops etc.).
Adjuncts do not have access to laptops, support that could help them.
MySolano should default to CURRENT SEMESTER NOT a semester in the future.
Regarding home access, only mysolano and email are accessible for most employees. No access to INB for myself
and many others. Mysolano is generally easy to use, however, finding forms needed in mygroups is a bit of a hassle;
employees are constantly calling the Payroll department for certain forms they were not able to locate online due to
the unclear and undefined navigation needed to access many forms. In my opinion it would be easier for have a
direct link to Forms. Most staff have stated they had no idea forms were in mygroups and some have told me they
had no access to certain groups to get the forms that should be easily accessible to all staff.
A portal for forms on the faculty page would be great!
I would prefer a "Somewhat agree" option to this survey, because there are some parts where I agree, but not
wholeheartedly, with the statement. For Faculty, there are some parts of MySolano that are difficult to find, such as
dropping students.
Regarding security; I am not certain. If the forms are placed into MyGroups, then they are easy to find; however, not
all departments have their information up to date.
MyGroups is not user friendly. It's not that easy to locate forms
SARS program should be under the direction of IT not counseling.
Perhaps part of the problem is lack of initial training as part of a new employee orientation. This may be offered not
but not when I was a new hire.
Solano Community College
Office of Information Technology
Technology Plan 2017 – 2020 Sept. 2017 Update
V2.0-20170926
42
Financial Aid functions and services would be more efficient and effective with implementation of BDM (Banner
Document Management) systems to create paperless office functionality for staff and students
I use a back door trick to access my rosters. The standard way is too cumbersome. I don't know what MyGroups is.
User sharing offsite (one department member is adjunct & often off site) is incomplete. Not able to share calendars
to adjunct & technology said there was no fix for this.
I know how to do these but it took some time. Not intuitive at all.
10. How important are these technologies
#
Question
Very
Important
Somewhat
Important
Not
Important
N/A
Total
Responses
Mean
1
Up-to-date computer
157
18
1
2
178
2.85
2
Telephone System
97
57
18
4
176
2.40
3
Smart Classrooms
122
33
2
20
177
2.45
4
Online Learning
117
30
7
23
177
2.36
5
Reliable Network
171
5
1
1
178
2.94
6
Outlook
128
38
5
4
175
2.66
7
Outlook Web
104
37
8
23
172
2.29
8
MySolano
156
20
0
0
176
2.89
9
Banner
106
9
0
4
119
2.82
10
Solano.edu Website
148
23
2
1
174
2.83
11
CurricUNET
66
21
4
1
92
2.65
12
Canvas
74
8
0
3
85
2.80
13
SARS Grid
24
6
0
0
30
2.80
14
SARS Track
13
5
3
0
21
2.48
15
Paper Clip
22
2
1
1
26
2.73
16
Argos
8
2
0
0
10
2.80
Stati
stic
Up-
to-
date
com
pute
r
Tele
phon
e
Syste
m
Smar
t
Class
room
s
Onli
ne
Lea
rnin
g
Reli
able
Net
wor
k
Out
loo
k
Out
loo
k
We
b
MyS
olan
o
Ba
nn
er
Solan
o.edu
Web
site
Curri
cUNE
T
Ca
nv
as
SA
RS
Gr
id
SA
RS
Tr
ac
k
Pa
pe
r
Cli
p
Ar
go
s
Min
Valu
e
0
0
0
0
0
0
0
2
0
0
0
0
2
1
0
2
Max
Valu
e
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
Mea
n
2.85
2.40
2.45
2.36
2.94
2.6
6
2.2
9
2.89
2.8
2
2.83
2.65
2.8
0
2.
80
2.
48
2.
73
2.
80
Varia
nce
0.20
0.58
0.95
1.10
0.10
0.4
2
1.1
1
0.10
0.3
5
0.20
0.38
0.3
8
0.
17
0.
56
0.
52
0.
18
Stan
dard
Devi
ation
0.45
0.76
0.98
1.05
0.31
0.6
5
1.0
5
0.32
0.5
9
0.45
0.62
0.6
1
0.
41
0.
75
0.
72
0.
42
Total
Resp
onse
s
178
176
177
177
178
175
172
176
11
9
174
92
85
30
21
26
10
Solano Community College
Office of Information Technology
Technology Plan 2017 – 2020 Sept. 2017 Update
V2.0-20170926
43
11. How satisfied are you with these technologies
#
Question
Very
Satisfied
Somewhat
Satisfied
Not
Satisfied
N/A
Total
Responses
Mean
1
Up-to-date
computer
45
77
42
3
167
1.98
2
Telephone
System
62
62
24
19
167
2.00
3
Smart
Classrooms
26
67
39
33
165
1.52
4
Online
Learning
32
55
17
62
166
1.34
5
Reliable
Network
48
79
38
3
168
2.02
6
Outlook
66
76
16
7
165
2.22
7
Outlook
Web
47
68
24
25
164
1.84
8
MySolano
35
95
35
0
165
2.00
9
Banner
16
46
48
4
114
1.65
10
Solano.edu
Website
22
88
53
3
166
1.78
11
CurricUNET
11
37
31
3
82
1.68
12
Canvas
44
30
4
3
81
2.42
13
SARS Grid
11
10
6
0
27
2.19
14
SARS Track
5
7
7
0
19
1.89
15
Paper Clip
9
10
5
1
25
2.08
16
Argos
1
7
1
1
10
1.80
Stati
stic
Up-
to-
date
com
pute
r
Tele
phon
e
Syste
m
Smar
t
Class
room
s
Onli
ne
Lea
rnin
g
Reli
able
Net
wor
k
Out
loo
k
Out
loo
k
We
b
MyS
olan
o
Ba
nn
er
Solan
o.edu
Web
site
Curri
cUNE
T
Ca
nv
as
SA
RS
Gr
id
SA
RS
Tr
ac
k
Pa
pe
r
Cli
p
Ar
go
s
Min
Valu
e
0
0
0
0
0
0
0
1
0
0
0
0
1
1
0
0
Max
Valu
e
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
Mea
n
1.98
2.00
1.52
1.34
2.02
2.2
2
1.8
4
2.00
1.6
5
1.78
1.68
2.4
2
2.
19
1.
89
2.
08
1.
80
Varia
nce
0.60
0.98
0.97
1.37
0.59
0.6
2
1.0
2
0.43
0.5
8
0.48
0.56
0.5
7
0.
62
0.
65
0.
74
0.
62
Stan
dard
Devi
ation
0.77
0.99
0.99
1.17
0.77
0.7
9
1.0
1
0.65
0.7
6
0.69
0.75
0.7
6
0.
79
0.
81
0.
86
0.
79
Total
Resp
onse
s
167
167
165
166
168
165
164
165
11
4
166
82
81
27
19
25
10
Solano Community College
Office of Information Technology
Technology Plan 2017 – 2020 Sept. 2017 Update
V2.0-20170926
44
12. Please list any additional technology that is important to your role at SCC
Text Response
Portable light laptops to carry to meetings with access to the internet and my documents.
Certain websites
The wireless just got better in the upgrade although still not great. But that is important. It would be great to have
more mobile computing, and the current laptops are not very good,
Shared printing
we need more training
Of crucial importance to me is for overhead projectors to be continued to be maintained and supported.
A more robust SARS/GRID with current functionality.
Not having to reload info to MySolano every semester for the same course.
accessible online storage of data, classroom computer, outlook from remote locations.
Ability to access my email using a client application of my choosing, on my home computer.
Colleges are victims of marketing of terrible software. Canvas touted as so great, but it's cumbersome to use, for both
teachers and students. Curricunet, like something from the 80s.
Being able to use my devices wirelessly in Smart Classroom — or at least having the College support ready, flexible
connectibility.
Chemistry lab computers and software; printers in offices and in the labs/classrooms necessary as well
cordless headset and mic; screens that you can actually see more cleary--but that would require a lighting change.
I've had two tech problems recently. My phone wasn't working properly and it took a month to get a replacement--
why can't the District have a few on hand so they can be replaced quickly? The same problem with a document
camera in 1600--no extra ones on hand so had to wait for it to be replaced. I use the document camera every lecture-
-great to have and a great resource for the way I teach.
Using Outlook Web at home is exceedingly frustration with the limitations on storage of emails and the file size of
emails. In the 21st century it is absolutely necessary to have adequate storage and be able to send necessary files. I
have had to resort to personal emails when sending large file packages to department heads.
At one time, there was discussion about getting Degree Works and I think it is extremely important that this become
a TOP priority, as this is a great tool for allowing students to have 24 hours access to their education plans, which is
a mandate of SSSP.
I'm not certain about the online learning; is that for students, if so, then I have no experience with it. Banner could
be improved upon; you already know that... The website is helpful.
Faster computers and clickers in the 400 building
Internet native banner is very cumbersome, but I have learned to work with it.
BDM Banner Document Management system to further enhance processing of student financial aid applications and
delivery of funds to students
When the network goes down unexpectedly it takes WAY too long for it to get back up. Is there a policy in place for
helpdesk tickets that are entered on weekends and holidays? If we are planning on offering more online courses this
is vital. Please consider a better way to fix helpdesk ticket issues during off hours.
The plans for these technologies ARE NOT VETTED with Faculty and USERS
I wish online teachers had a better system for transferring files from teacher to student than just Canvas
the system here is cumbersome and outdated. This school needs to get it together in order to compete w/sister
colleges in the area
As the program review coordinator, I need faculty to have access to programmable student surveys in scantron form
to probe students about questions meaningful to their departments
Statistic
Value
Total Responses
26
Solano Community College
Office of Information Technology
Technology Plan 2017 – 2020 Sept. 2017 Update
V2.0-20170926
45
13. Which Banner areas do you mostly use?
#
Answer
Response
%
1
Banner Student
63
55%
2
Banner Financial
42
37%
3
Banner HR
16
14%
4
Banner Financial
Aid
9
8%
5
Other
26
23%
Other
Banner Admission and Records and Faculty
Banner Scheduling or is that what you mean by Student?
INB
I have no idea which one I use of the above. I do not recognize them by the names.
Facutly
Classroom schedules
class enrollment; pre-req management
Faculty
What's the diff between Banner and MySolano?
don't really know!
Banner faculty
none
Faculty
Faculty
SCC Applications
I don't really know what Banner is. Not the same as MySolano?
Faculty, Student, Employee
Banner Faculty
Class lookup
Statistic
Value
Min Value
1
Max Value
5
Total Responses
115
Solano Community College
Office of Information Technology
Technology Plan 2017 – 2020 Sept. 2017 Update
V2.0-20170926
46
14. Please indicate how much you agree or disagree with the following Banner related
statements.
#
Question
No
Opinion
Strongly
Disagree
Disagree
Agree
Strongly
Agree
Total
Responses
Mean
1
For Banner, the
College has clearly
defined long-term
goals and
objectives (3-5
years).
51
21
39
8
1
120
1.06
2
Banner meets all of
my functional
needs to fulfill job
responsibilities.
15
17
41
43
3
119
2.02
3
I can use Banner to
accomplish job
tasks.
14
9
22
69
5
119
2.35
4
I am
knowledgeable of
Banner reporting
capabilities.
19
25
37
35
4
120
1.83
5
Banner reports
meet my needs.
41
15
33
27
3
119
1.46
6
If Banner reports
do not meet my
needs, I am able to
request new
reports.
59
10
23
25
3
120
1.19
7
Banner revisions
and upgrades are
communicated well
in advance and
implemented in a
timely manner.
26
15
16
45
17
119
2.10
Solano Community College
Office of Information Technology
Technology Plan 2017 – 2020 Sept. 2017 Update
V2.0-20170926
47
Statistic
For
Banner,
the
College
has
clearly
defined
long-term
goals and
objectives
(3-5
years).
Banner meets
all of my
functional
needs to fulfill
job
responsibilities.
I can use
Banner to
accomplish
job tasks.
I am
knowledgeable
of Banner
reporting
capabilities.
Banner
reports
meet my
needs.
If Banner
reports
do not
meet my
needs, I
am able
to
request
new
reports.
Banner
revisions and
upgrades are
communicated
well in
advance and
implemented
in a timely
manner.
Min Value
0
0
0
0
0
0
0
Max Value
4
4
4
4
4
4
4
Mean
1.06
2.02
2.35
1.83
1.46
1.19
2.10
Variance
1.10
1.12
1.18
1.25
1.56
1.72
1.96
Standard
Deviation
1.05
1.06
1.09
1.12
1.25
1.31
1.40
Total
Responses
120
119
119
120
119
120
119
15. Please rank how important the following items are by dragging and dropping.
#
Answer
Total
Responses
1
Training on Banner
queries
11
28
38
18
5
100
2
Training on Banner
reporting
7
14
32
38
9
100
3
General Banner
training
52
23
13
5
7
100
4
Having stable and
accurate Banner data
30
24
8
31
7
100
5
Knowing how other
Banner users affect
the data I use
0
11
9
8
72
100
Total
100
100
100
100
100
-
Statistic
Training on
Banner queries
Training on
Banner
reporting
General Banner
training
Having stable
and accurate
Banner data
Knowing how
other Banner
users affect the
data I use
Min Value
1
1
1
1
2
Max Value
5
5
5
5
5
Mean
2.78
3.28
1.92
2.61
4.41
Variance
1.06
1.09
1.49
1.90
1.09
Standard
Deviation
1.03
1.05
1.22
1.38
1.05
Total
Responses
100
100
100
100
100
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16. Do you have any other comments related to your use of Banner?
Text Response
Again you have to question the maintenance of this system, we seem further behind other colleges
There are probably banner screens that would be useful but I've had no training.
Dislike it--not user friendly and lack of training. Understand that there is a report writer program that would help
but it has not yet been made available. (Argos)
Drag and drop where??? I feel that the Technology department does not have enough staff, is not functioning well
enough on the user end and that the overall thinking in Technology does not provide enough front end support.
Banner is not particularly useful for my line of work. I rarely use it.
The navigation is not user friendly. Too many acronyms to remember to get to the proper screens. Seems like a very
old database format.
Banner is a very frustrating system that is often faulty and unresponsive. It takes more time than is reasonable to
wrestle with it.
No
A monthly general banner training will be helpful.
The requisition process is extremely slow and there are too many approvers. It takes about two weeks from the day
requisitions are initiated in Banner for approvals to be recorded and for the purchase order to be sent to the vendor.
It takes nearly a month to receive orders.
I do not find Banner very intuitive or user friendly. My understanding is that it is still not compatible with updated
Java.
I only use Banner for my students (rosters, dropping, grades) and for my payroll info. I don't use Banner reports.
How am I supposed to use banner?
I'm satisfied that I am able to get the information I need from Banner reports, however, I am dissatisfied with the
output format. Some of the reports are needed to send to outside agencies and I spend way too much time trying to
break pages and make the data fit on typical word documents. The reports I need to forward show way more
information than needed, at least for my job purposes. I plan to learn how Argos works in hopes of creating my own
reports using only the data needed.
PLEASE provide regular and on-going trainings in Banner!!! This is critical to doing our jobs effectively.
Banner software and technology functionality is major component in administering student financial aid programs
for the campus.
As a faculty member for seven years I still don't know the difference between Banner and MySolano. Is Banner how
students add classes? Cause as a course with a co-requisite I've had nothing but problems with add codes and
waitlists - inconsistencies with my co-class, missing students, too many students enrolled, and no consistent
information on how to resolve these problems (this might be an A&R issue, though).
Really hope this district gets their act together someday regarding technology, i work at a number of districts and
this is the least efficient and student user friendly or staff friendly system ...Good luck out there
Does not meet the needs of our students..not student friendly
If possible please provide more training opportunities to all users at all levels. Show user how to use query forms,
whenever possible, instead of the forms where data can be altered if inappropriately used.
It seems it should be capable of outputting more specific info than what I can get.
Statistic
Value
Total Responses
21
17. Do you teach or have you ever taught online?
#
Answer
Response
%
1
Yes
42
45%
2
No
52
55%
Total
94
100%
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Statistic
Value
Min Value
1
Max Value
2
Mean
1.55
Variance
0.25
Standard Deviation
0.50
Total Responses
94
18. I am satisfied with off-campus and distance education technology support.
#
Answer
Response
%
0
No opinion
46
48%
1
Strongly
Disagree
2
2%
2
Disagree
8
8%
3
Agree
30
32%
4
Strongly Agree
9
9%
Total
95
100%
Statistic
Value
Min Value
0
Max Value
4
Mean
1.52
Variance
2.44
Standard Deviation
1.56
Total Responses
95
19. My students have sufficient technology skills to improve their learning in my courses.
#
Answer
Response
%
0
No opinion
13
14%
1
Strongly
Disagree
13
14%
2
Disagree
20
22%
3
Agree
43
46%
4
Strongly Agree
4
4%
Total
93
100%
Statistic
Value
Min Value
0
Max Value
4
Mean
2.13
Variance
1.33
Standard Deviation
1.15
Total Responses
93
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20. My students have sufficient access to technology resources to improve their learning
in my courses.
#
Answer
Response
%
0
No opinion
13
14%
1
Strongly
Disagree
11
12%
2
Disagree
25
27%
3
Agree
40
43%
4
Strongly Agree
5
5%
Total
94
100%
Statistic
Value
Min Value
0
Max Value
4
Mean
2.14
Variance
1.30
Standard Deviation
1.14
Total Responses
94
21. How often do you use the following technologies in the classroom?
#
Question
Often
Occasionally
Never
I would if I
had access
Total
Responses
Mean
1
Computer
84
9
0
1
94
3.87
2
Projection
System
75
14
3
1
93
3.75
3
Document
Camera
29
28
31
4
92
2.89
4
iPad/Android
Tablet
7
7
54
23
91
1.98
5
Smart Phone
13
24
49
7
93
2.46
6
Smart Board
9
5
38
39
91
1.82
Statistic
Computer
Projection
System
Document
Camera
iPad/Android
Tablet
Smart Phone
Smart Board
Min Value
1
1
1
1
1
1
Max Value
4
4
4
4
4
4
Mean
3.87
3.75
2.89
1.98
2.46
1.82
Variance
0.18
0.32
0.82
0.64
0.69
0.86
Standard
Deviation
0.42
0.56
0.91
0.80
0.83
0.93
Total
Responses
94
93
92
91
93
91
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22. What technology issues are important to you as a faculty member?
Text Response
What happened to the counselor support programs???
The online courseware is the most important and losing all the helpdesk support we used to have matters a great
deal. We can't chat with the Canvas helpdesk anymore and our requests aren't answered when we need them. Also,
many things in Canvas are actually less useful than they were before and it isn't clear if that is by design or accident.
Emailing in Canvas is much harder than it used to be, for example.
Having up-to-date computers and software.
up to date and speedy computers in the classroom to access either the internet or to use Microsoft Office programs
for instruction
Projection system and computer are CRITICAL.
Ability to find and send information reliably and securely
support, speed, access both public and private, informed
I am referring to an overhead projector in response to the "Projection System" question. As stated above this needs
to be supported.
Working computer in my office and the smart classrooms, Wireless network so I can connect my phone to it all day
and not use data.,
I would like to have access to Smart Boards and better projection (often they wash out with room lighting)
updates to google browser; irrelevance of Internet Explorer
increased broadband support for lap tops
having a calibrated projector so color and contrast match watch I see on the monitor. Having a computer that starts
up fairly fast, reads my drives, is up to date on software, and plug ins that allow use of Netflix and other sites where I
access documentary and other educational video.
The servers are very slow in Fairfield and Vallejo. Cell phone service in Vallejo is rare.
Dependable and easy use of the smart classroom to use my own laptop with the projection display. The Vallejo
classrooms should have VGA and audio cables to connect my laptop, like they have in the rooms at Vacaville.
something that works, is up to date with the rest of the classroom.
Easy and flexible use of iPad with Smart Classroom, preferably wirelessly and absolutely without darkening the
room.
The most important, again, is having current operating systems with speed. Current software, overall maintenance,
and essential tech support are critical.
Having specific programs installed on classroom computers like graphing calculator emulator and other graphing
technology, minitab or similar program, wxmaxima
Network speed
Projector screens that work (not tied down with strings!) and in good placement in the classroom (not in front of the
white boards!) Projectors that are focused and give true colors.
document camera doesn't work; clicker for PowerPoints often don't work
quick log in; no freezing or lags; items not missing--like remotes; items working--like remotes
Computers in classrooms--very important teaching tools--are unbearably slow and outdated, and classroom
equipment is often faulty. Teaching tech should be our focus!
As I wrote earlier, making sure the technology we have can be repaired or replaced quickly.
projection system, access to online info during class
Having a day or two AT THE END of the semester to train and practice with technology so that I can incorporate it
into my classes for next semester. Training the day before the semester begins is TOO LATE.
Fasr in-class boot-up. Customizable desktop teaching configurations (i.e. a customized user-view/log-in so that a
desktop work area can be created for each course.
Up to date computers with Adobe/Flash/Quick time, etc. Bright projectors and document cameras
Internet connection, latest updates and programs, more data capacity for email
Smartboard is great, but not all classes have them.
user friendly technology, easy to use as a faculty
Training in smart classrooms
Fewer network outages, more tech support on weekends when things go wrong, more support for students on
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Canvas, MySolano, Banner, etc.
THE value of technology to learning on a Face to Face basis! Cost Effective ??
Access to electronic education plans and degree audits
Computers running the most current version of software.
Wife access. File storage and transfer ability.
Reliability
Smart classrooms that work and are up-to-date
smart classrooms, reliable computers in classroom, document cameras that work, etc.
fast internet, fast computers, reliable browsers, easy authentication
Security!!!!
Wife access, network access, and online platforms (MySolano, publisher's website, canvas, etc...)
The SMART Classrooms working, often they don't - Issues w/online teaching and extending assignments for DSP
students as needed very difficult
Smart classroom
Up to date laptops for office use, smart classrooms, access to Chromebook/tablets
Fast technology that works at a high level.
Statistic
Value
Total Responses
48
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23. What technology issues are important to your students?
Text Response
Access and speed
They want technology that works, and works easily - so up to date browsers and lab computers are important,
usable browsers that don't boot you out of Canvas are helpful. They need tablets/laptops/wireless networks that
are strong and fast and available to check out. And they need everything in one place - they think everything is
accessible in MySolano, and it isn't for 4-5 clicks before they find out it is on the web instead. There should just be
one place, for most things.
Online access to course content and information.
easy access to My Solano and online study course materials
Access to devices with reliable internet; ability to navigate and use online resources successfully
same as above
easy Wi-Fi access
You will need to ask them!
Reliable Wi-Fi/ better access to printers
being able to get online, being able to access files and info on MySolano, being able to register, being able to access
scholarly articles.
Computer literacy and keyboarding are vital. Many students do not use the computers here; they write on their
smartphones with poor editing skills.
You should ask them.
Whatever technology is being implemented and made available and is accessible to all students who may need it to
excel at their academics.
How about AdBlock on browsers?
I assume ease and satisfying use of MySolano.
Access to current software programs and tech support are necessary.
understanding how to access the resources available... many do not know about many of the resources available and
I do not think I know of all the resources either!
Same as for me if they want to pass!
Same as above; strong wireless signal; reliable wireless
speed, compatibility with their home/mobile system and campus
having access--library is closed --especially for students taking night classes
Reliable email with easy access. Computers to use on campus, with printing available.
access to online supplemental materials
Technology is important to my students, however, the students at the CSPS program have no access to technology.
Having a functional laptop. Seems like these could be lent/rented for those who do not have access. ALSO, access to
low cost printing of papers ALL the time. Library is often closed and there are no other printers available.
Constant access. Easier main campus website (more graphic, image driven navigation).
Up to date and fast computers
Not all students have a computer to use.
Ease of access. Working computers, projectors etc.
mobile technology, easy to use and frequently updated
Accessing online resources from the library, online classroom, access to computers with the programs they need,
more hours for computer labs
Access and reliable modalities...lack of basic I T skills
Access to electronic education plans and degree audits
Easy wifi access.
Same
website
access to computers and printers, Microsoft Word
fast internet, fast computers, easy interface for MySolano and website
Accessibility
The same as faculty members?
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They use them all, especially students w/disabilities like JAWS, Kurzweil and Dragon
Internet
navigating online, access to canvas companion, access to computer labs to print papers even in the night hours, free
or low cost printing
Statistic
Value
Total Responses
44
24. Please indicate how much you agree or disagree with the following tech support and
training related statements.
#
Question
No
Opinion
Strongly
Disagree
Disagree
Agree
Strongly
Agree
Total
Responses
Mean
1
I know how to
contact IT for
technology issues.
1
4
7
82
82
176
3.36
2
My Technical issues
are resolved in a
timely manner.
7
9
14
68
78
176
3.14
3
IT staff members are
helpful.
7
5
7
70
87
176
3.28
4
I am satisfied with
the technology
training that is
offered to me
25
31
59
39
21
175
2.00
5
I am satisfied with
the technical
assistance I receive
10
7
18
81
60
176
2.99
6
The College’s
technology systems
are reliable
10
23
49
74
20
176
2.40
7
I find IT staff friendly
and approachable
13
5
6
72
79
175
3.14
Statistic
I know
how to
contact IT
for
technology
issues.
My
Technical
issues are
resolved
in a timely
manner.
IT staff
members
are
helpful.
I am
satisfied
with the
technology
training
that is
offered to
me
I am
satisfied
with the
technical
assistance
I receive
The
College’s
technology
systems
are reliable
I find IT staff
friendly and
approachable
Min Value
0
0
0
0
0
0
0
Max Value
4
4
4
4
4
4
4
Mean
3.36
3.14
3.28
2.00
2.99
2.40
3.14
Variance
0.52
1.07
0.93
1.46
1.12
1.08
1.26
Standard
Deviation
0.72
1.03
0.97
1.21
1.06
1.04
1.12
Total
Responses
176
176
176
175
176
176
175
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25. Where do you get technology training (check all that apply)
#
Answer
Response
%
1
SCC provided
75
43%
2
Formalized
online training
(e.g. lynda.com)
27
16%
3
Printed & online
manuals
61
35%
4
Peers
109
63%
5
Informal online
(e.g. Google
searches)
108
62%
6
Other
37
21%
Other
Take classes
none offered
Unsure where to find training
went to school at SCC
College level courses
My family
was trained in Canvas by staff and online assistance
very little
I get little training
Military, school
Ellucian
u-tube
I'm the IT Director at my full time teaching job.
on my own online and from other institutions with similar set-ups
I am a former IT professional.
carol zadnick
never had any training at SCC
My husband assists me with technological issues.
my students
on my own
IT staff
Self taught
Consultant
Myself
My previous knowledge
IT Staff
other colleges where I teach part time.
SIG (Strata Info Group) Fin Aid Consultant
self taught
YouTube
Flex workshops
learned elsewhere
Taught myself as we've often done here at this district
Flex cal
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Statistic
Value
Min Value
1
Max Value
6
Total Responses
173
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26. Do you have any other comments related to tech support and training?
Text Response
The helpdesk are superb in dealing with queries promptly, there was some variability between techs but some of the
worst offenders are gone and the new guys are great
It is my strong opinion that for a campus this size with various locations, that this department is extremely
understaffed, and under paid for their expertise.
I took classes here at SCC for the major part of my computer training, but for certain programs such as banner and
sars I was trained at the job.
I haven't had any training - you get a new laptop, which is great, but it has a new version of windows and different
operating instructions and no training. As an example.Tech support is great, they have improved this semester to
something really responsive and professional.
None.
Need more faculty professional development in this area
Problems with slow computers in classrooms are significant. Projectors fail too often. Screens are sometimes
installed unprofessionally - at wrong angle. Lack of control for partially descending screen is a real concern.
It would be really nice to have a Tech Center where IT staff are readily available (e.g. "office hours") to help faculty
with IT issues.
Need more specific to our job needs
Hire more female techs. This would encourage students to pursue a career in technology!
WE NEED TRAINING....PERIOD!!!
No
I never heard of lynda.com. I'll look it up.
"I have left-in lies and unlikely stories on the assumption that the lies a man tells tell more truth about him -- when
analyzed -- than does the truth." -Robert Anson Heinlein, Time Enough for Love
More techs overall. They work hard and sometimes there's no one to cover when one is out. More Mac savvy would
be nice.
Yes technology training needs to be more in flex cal as options and using that time to inform and train us on
technology at Solano.
It is essential in this day and age that SCC train and stay current with the varied tech programs. Certainly dollars
could be allocated for savvy consultant/trainers to educate faculty and staff for ongoing learning and assessment.
IT management is resistive to providing assistance, particularly in a timely manner if it is not one of their perceived
priorities. Also do not have training or protocols to provide user modifications of even mundane website revisions.
This should be done to allow IT staff more time for the critical technical revisions, rather than absolute control of
every technology issue.
would like training
Offering a workshop/short course to employees in basic computer/technology would be helpful in troubleshooting
Perhaps it can be included as an orientation for all employees. Thanks for asking!
Should have an ongoing drop in lab for faculty, full and part time.
Some of the IT staff is very approachable but not all.
We need more formal technical training
The only training I've been informed of is for CANVAS. I strongly recommend Banner training for all employees, but
especially for every new employee
Banner training should be offered quarterly on a continuing basis so as you go through the cycle, if you need a
refresher, then you could get it.
The IT technicians and staff are so helpful and very responsive to our requests. They are outstanding!!!!
I recall one SCC provided online training done by Fiscal.
GET some stinking badges with photo i.d. and "Recycle the equipment to Faculty and Staff WAREHOUSE sales!"
The IT people are great. It is the lack of security that is troublesome. I want longer passwords
They need additional staff, they have trouble keeping up w/demands so they are cutting corners and often appear
rude and impatient thank you for asking
we could definitely use more hands on training....the classes teach us a lot but then when we go to use it we need
follow up---
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Received very little training.
As a new employee, I have not received any computer training from IT, only from other employees.
Need to increase storage for outlook, and Z drive storage. As a member of a hiring committee, I am shocked at the
lack of support for video conferencing. We have flat screen tvs in our conference room that no one has used or has
been trained to use. This should be used for video conferencing, at the minimum. More support is needed to bring us
up to date-both personnel and equipment.
Statistic
Value
Total Responses
35
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Appendix E
Strategic Technology Advisory Committee (STAC)
Committee Purpose:
The Information Technology Advisory Committee serves as an oversight committee on matters of Information
Technology and is responsible for setting the information technology strategic direction of the college. The
committee recommends college wide information technology policies, procedures and standards; reviews and
recommends priorities for the development of applications and for capital requests; and serves as an information-
sharing forum.
The Committee serves as an advisory panel to the Chief Technology Officer in areas of policy
recommendations and technology plans that are to be processed through the colleges shared governance
processes.
Strategic Technology Advisory Committee Membership:
In establishing the membership of the Strategic Technology Advisory Committee (STAC), the committee members
are selected according to the principle of shared governance so as to assure an equitable representation across all
areas of the district.
The composition of the Strategic Technology Advisory Committee (STAC) shall include representatives from each of
the following groups:
1 - ALG
3 - Academic Senate
1 - ASSC
1 - CSEA
2 - CTA
1 - Local 39
The Strategic Technology Advisory Committee is chaired by the Chief Technology Officer (CTO) and Co-Chaired by
the Director/Manager of Technology Services and Support.
Additional resources/guests may be asked to participate based on their area of expertise on as as-needed basis.
These resources can be members of any department of the campus community as well as consultants/contractors
from outside the campus community.
2016 Membership
Kimo Calilan - Chair - Interim CTO
Ruth Fuller - CTA
Justin Howell - Co-Chair - Interim Manager, Tech.
Services
Shawn Carney - CTA
Corrine Kirkbride - CTA
Carol Zadnik - Distance Ed
Erin Duane - CTA
Carla Maguire - CSEA
Irene Camins - Local 39
Casey Hentzen - CSEA
Kevin Anderson - CTA
Peter Cammish – ALG
Matthew Heartsick - ASSC
STAC Charge:
Review, update and maintain Solano’s existing Strategic Technology Plan.
Review and evaluate new and existing technologies.
Analyze implementation strategies and make recommendations that will optimize the value and effectiveness of
the District’s technology infrastructure.
Review, update and maintain Solano’s existing Strategic Technology Plan.
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Review and evaluate new and existing technologies.
Analyze implementation strategies and make recommendations that willoptimize the value and effectiveness of
the District’s technology infrastructure.
Advise the College on budget impact and needs related to the committee’s work.
Encourage and facilitate sharing of resources by departments.
Reviews proposals to upgrade and expand the infrastructure, network servers and workstations, helpdesk
software and support staff.
Advise on new services that should be offered.
Develop technology standards and periodically review and recommend revisions.
Review and recommend policies and procedures.
Recommend programs to stimulate innovation in the use of technology.
Create Working Groups to analyze and develop recommendations for specific questions or issues.

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