User's Guide MS310DN Ms310d UG En
User Manual: MS310DN
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- Contents
- Safety information
- Learning about the printer
- Additional printer setup
- Installing hardware options
- Setting up the printer software
- Networking
- Preparing to set up the printer on an Ethernet network
- Preparing to set up the printer on a wireless network
- Connecting the printer to a wireless network using the Wi-Fi Protected Setup PIN
- Connecting the printer to a wireless network using the printer software
- Connecting the printer to a wireless network using the Embedded Web Server
- Printing a menu settings and network setup page
- Loading paper and specialty media
- Paper and specialty media guide
- Printing
- Understanding the printer menus
- Saving money and the environment
- Securing the printer
- Maintaining the printer
- Managing the printer
- Clearing jams
- Troubleshooting
- Understanding the printer messages
- Toner cartridge messages
- Cartridge, imaging unit mismatch [41.xy]
- Cartridge low [88.xx]
- Cartridge nearly low [88.xy]
- Cartridge very low [88.xy]
- Non-Lexmark cartridge, see User’s Guide [33.xy]
- Replace cartridge, 0 estimated pages remain [88.xy]
- Replace cartridge, printer region mismatch [42.xy]
- Reinstall missing or unresponsive cartridge [31.xy]
- Replace unsupported cartridge [32.xy]
- Imaging unit messages
- Paper loading messages
- Incorrect paper size, open [paper source] [34]
- Load [paper source] with [custom type name] [orientation]
- Load [paper source] with [custom type string] [orientation]
- Load [paper source] with [paper size] [orientation]
- Load [paper source] with [paper type] [paper size] [orientation]
- Load Manual Feeder with [custom type name] [orientation]
- Load Manual Feeder with [custom type string] [orientation]
- Load Manual Feeder with [paper size] [orientation]
- Load Manual Feeder with [paper type] [paper size] [orientation]
- Remove paper from standard output bin
- Printer communication error messages
- Insufficient memory error messages
- Miscellaneous messages
- Toner cartridge messages
- Solving printer problems
- Solving print problems
- Printing problems
- Print quality problems
- Printer is printing blank pages
- Clipped pages or images
- Shadow images appear on prints
- Gray background on prints
- Incorrect margins on prints
- Paper curl
- Print irregularities
- Repeating defects appear on prints
- Print is too dark
- Print is too light
- Skewed print
- Printer is printing solid black pages
- Transparency print quality is poor
- Streaked horizontal lines appear on prints
- Streaked vertical lines appear on prints
- Horizontal voids appear on prints
- Vertical voids appear on prints
- Toner specks appear on prints
- Toner rubs off
- Uneven print density
- Embedded Web Server does not open
- Contacting customer support
- Understanding the printer messages
- Notices
- Product information
- Edition notice
- GOVERNMENT END USERS
- Trademarks
- Federal Communications Commission (FCC) compliance information statement
- Modular component notice
- Licensing notices
- Noise emission levels
- Waste from Electrical and Electronic Equipment (WEEE) directive
- India E-Waste notice
- Product disposal
- Static sensitivity notice
- ENERGY STAR
- Temperature information
- Laser notice
- Laser advisory label
- Power consumption
- 日本の VCCI 規定
- European Community (EC) directives conformity
- Regulatory notices for wireless products
- Exposure to radio frequency radiation
- Industry Canada (Canada)
- Notice to users in the European Union
- STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...
- Patent acknowledgment
- Index
Contents
Safety information.......................................................................................5
Learning about the printer...........................................................................7
Finding information about the printer......................................................................................................7
Selecting a location for the printer............................................................................................................8
Printer configurations...............................................................................................................................9
Using the printer control panel...............................................................................................................11
Understanding the printer control panel light sequences......................................................................12
Using the Embedded Web Server...........................................................................................................15
Using the Local Printer Settings Utility....................................................................................................16
Additional printer setup.............................................................................17
Installing hardware options.....................................................................................................................17
Setting up the printer software...............................................................................................................19
Networking..............................................................................................................................................21
Printing a menu settings and network setup page..................................................................................24
Loading paper and specialty media............................................................25
Setting the paper size and type...............................................................................................................25
Configuring Universal paper settings......................................................................................................25
Using the standard bin and paper stop...................................................................................................26
Loading trays...........................................................................................................................................26
Loading the multipurpose feeder............................................................................................................31
Linking and unlinking trays......................................................................................................................34
Paper and specialty media guide................................................................37
Paper guidelines......................................................................................................................................37
Using specialty media..............................................................................................................................40
Storing paper...........................................................................................................................................42
Supported paper sizes, types, and weights.............................................................................................43
Printing......................................................................................................46
Printing documents.................................................................................................................................46
Printing from a mobile device.................................................................................................................47
Canceling a print job................................................................................................................................47
Contents 2
Understanding the printer menus..............................................................48
Menus list................................................................................................................................................48
Paper menu.............................................................................................................................................48
Network/Ports menu...............................................................................................................................56
Settings menu..........................................................................................................................................58
Security menu.........................................................................................................................................66
Saving money and the environment...........................................................68
Saving paper and toner...........................................................................................................................68
Saving energy..........................................................................................................................................69
Recycling..................................................................................................................................................71
Securing the printer...................................................................................72
Using the security lock feature................................................................................................................72
Statement of Volatility............................................................................................................................72
Erasing volatile memory..........................................................................................................................73
Erasing non‑volatile memory..................................................................................................................73
Finding printer security information.......................................................................................................74
Maintaining the printer..............................................................................75
Cleaning the printer................................................................................................................................75
Checking the status of parts and supplies...............................................................................................75
Estimated number of remaining pages...................................................................................................76
Ordering supplies....................................................................................................................................76
Storing supplies.......................................................................................................................................78
Replacing supplies...................................................................................................................................78
Moving the printer..................................................................................................................................82
Managing the printer.................................................................................84
Finding advanced networking and administrator information...............................................................84
Viewing reports.......................................................................................................................................84
Configuring supply notifications from the Embedded Web Server.........................................................84
Copying printer settings to other printers...............................................................................................85
Clearing jams..............................................................................................86
Avoiding jams..........................................................................................................................................86
Accessing jam areas.................................................................................................................................87
Contents 3
[x]‑page jam, open front door. [20y.xx]..................................................................................................88
[x]‑page jam, open rear door. [20y.xx]....................................................................................................93
[x]‑page jam, clear standard bin. [20y.xx]...............................................................................................95
[x]‑page jam, remove tray 1 to clear duplex. [23y.xx].............................................................................97
[x]‑page jam, remove tray [x]. [24y.xx].................................................................................................100
[x]‑page jam, clear manual feeder. [250.xx]..........................................................................................102
Troubleshooting.......................................................................................104
Understanding the printer messages....................................................................................................104
Solving printer problems.......................................................................................................................144
Solving print problems..........................................................................................................................149
Embedded Web Server does not open.................................................................................................177
Contacting customer support................................................................................................................178
Notices.....................................................................................................179
Product information..............................................................................................................................179
Edition notice........................................................................................................................................179
Power consumption..............................................................................................................................183
Index........................................................................................................192
Contents 4
Safety information
Connect the power cord directly to an appropriately rated and properly grounded electrical outlet that is near the
product and easily accessible.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,
multioutlet extenders, or other types of surge or UPS devices. The power rating capacity of these types of
accessories can be easily overloaded by a laser printer and may result in poor printer performance, property
damage, or potential fire.
Do not place or use this product near water or wet locations.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of
procedures other than those specified herein may result in hazardous radiation exposure.
This product uses a printing process that heats the print media, and the heat may cause the media to release emissions.
You must understand the section in your operating instructions that discusses the guidelines for selecting print media
to avoid the possibility of harmful emissions.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a
danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a
lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local
regulations.
CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or
printer damage:
•Turn the printer off using the power switch, and then unplug the power cord from the electrical outlet.
•Disconnect all cords and cables from the printer before moving it.
•If an optional tray is installed, then remove it from the printer. To remove the optional tray, slide the latch on the
right side of the tray toward the front of the tray until it clicks into place.
•Use the handholds located on both sides of the printer to lift it.
•Make sure your fingers are not under the printer when you set it down.
•Before setting up the printer, make sure there is adequate clearance around it.
Use only the power cord provided with this product or the manufacturer's authorized replacement.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn
them off as well, and unplug any cables going into the printer.
CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system
connections) are properly installed in their marked plug-in ports.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not
responsible for the use of other replacement parts.
Safety information 5
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not
subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture
and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly
for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
Refer service or repairs, other than those described in the user documentation, to a service representative.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer,
unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all
other trays closed until needed.
CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections, such as
the fax feature, power cord, or telephone, during a lightning storm.
SAVE THESE INSTRUCTIONS.
Safety information 6
Learning about the printer
Finding information about the printer
What are you looking for? Find it here
Initial setup instructions:
•Connecting the printer
•Installing the printer software
Setup documentation—The setup documentation came
with the printer and is also available at
http://support.lexmark.com.
Additional setup and instructions for using the printer:
•Selecting and storing paper and specialty media
•Loading paper
•Configuring printer settings
•Viewing and printing documents and photos
•Setting up and using the printer software
•Configuring the printer on a network
•Caring for and maintaining the printer
•Troubleshooting and solving problems
User's Guide and Quick Reference Guide—The guides are
available at http://support.lexmark.com.
Note: These guides are also available in other
languages.
Information on setting up and configuring the accessibility
features of your printer
Lexmark Accessibility Guide—This guide is available at
http://support.lexmark.com.
Help using the printer software Windows or Mac Help—Open a printer software program
or application, and then click Help.
Click
?
to view context‑sensitive information.
Notes:
•Help is automatically installed with the printer
software.
•The printer software is located in the printer
program folder or on the desktop, depending on
your operating system.
Learning about the printer 7
What are you looking for? Find it here
The latest supplemental information, updates, and customer
support:
•Documentation
•Driver downloads
•Live chat support
•E‑mail support
•Voice support
Lexmark support Web site—
http://support.lexmark.com
Note: Select your country or region, and then select
your product to view the appropriate support site.
Support telephone numbers and hours of operation for
your country or region can be found on the support Web
site or on the printed warranty that came with your
printer.
Record the following information (located on the store
receipt and at the back of the printer), and have it ready
when you contact customer support so that they may
serve you faster:
•Machine Type number
•Serial number
•Date purchased
•Store where purchased
Warranty information Warranty information varies by country or region:
•In the U.S.—See the Statement of Limited Warranty
included with this printer, or go to
http://support.lexmark.com.
•In other countries and regions—See the printed
warranty that came with this printer.
Selecting a location for the printer
When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any
hardware options, then leave enough room for them also. It is important to:
•Set up the printer near a properly grounded and easily accessible electrical outlet.
•Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee
156 standard.
•Provide a flat, sturdy, and stable surface.
•Keep the printer:
–Clean, dry, and free of dust.
–Away from stray staples and paper clips.
–Away from the direct airflow of air conditioners, heaters, or ventilators.
–Free from direct sunlight and humidity extremes.
•Observe the recommended temperatures and avoid fluctuations.
Ambient temperature 16°C to 32°C (60°F to 90°F)
Storage temperature -20 to 40°C (-4 to 104°F)
•Allow the following recommended amount of space around the printer for proper ventilation:
Learning about the printer 8
1Right side 110 mm (4.33 in.)
2Front 305 mm (12 in.)
3Left side 65 mm (2.56 in.)
4Rear 100 mm (3.94 in.)
5Top 305 mm (12 in.)
Printer configurations
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all
trays closed until needed.
You can configure your printer by adding one optional 250‑ or 550‑sheet tray. For instructions on installing the optional
tray, see “Installing optional trays” on page 17.
Learning about the printer 9
1Printer control panel
2Paper stop
3Standard bin
4Front door release button
5Controller board access door
6Standard 250‑sheet tray
7Optional 250‑ or 550‑sheet tray
850‑sheet multipurpose feeder
9Front door
Learning about the printer 10
Using the printer control panel
123456
7
8
Light or button Color Description
1Error light Yellow An error has occurred.
2Paper jam light Yellow A paper jam has occurred.
3Load or remove paper light Yellow Paper must be loaded in the tray or removed from the bin.
4Toner low or replace imaging unit
light
Yellow The toner cartridge is low on toner, or the imaging unit needs
to be replaced.
5Ready or data light Green The printer is in Ready state.
6Sleep button and light Amber Use this to enable Sleep mode or Hibernate mode.
7Start button and light Green Use this to initiate a print job.
Learning about the printer 11
Light or button Color Description
8Stop or cancel button Red Use this to cancel a print job.
Understanding the printer control panel light sequences
The printer control panel lights can mean different things, depending on the light sequence. The lights can be on, off,
blinking, or blinking slowly, indicating a printer status, a warning, or an error. Some errors have the same light sequence.
The following table shows the appearances of the lights.
On Blinking Blinking slowly
If the printer control panel light sequence matches a light sequence in the following table, then see the message in the
same row.
Light sequence Message
Close front door
Replace imaging unit
Replace unsupported
toner cartridge
Replace unsupported
imaging unit
Toner cartridge, imaging
unit mismatch
Canceling print job
Learning about the printer 12
Light sequence Message
Flushing buffer
Resolution reduced
The printer control panel lights blink
one at a time from left to right
repeatedly.
Non-Lexmark toner
cartridge
Non-Lexmark imaging
unit
Printer had to restart
Toner cartridge very low
Imaging unit very low
Toner cartridge nearly
low
Imaging unit nearly low
Service error
Load paper
Remove paper from
standard bin
Toner cartridge low
Imaging unit low
Ready
Waiting
Busy
Not ready
If the printer control panel light sequence matches a light sequence in the “Primary light sequence” column of the
following table, then press twice quickly on the printer control panel. Search for a matching light sequence in the
“Supplemental light sequence” column, and then see the message in the same row.
Learning about the printer 13
Primary light sequence Supplemental light sequence Message
Missing or unresponsive
toner cartridge
Replace toner cartridge
Toner cartridge, printer
region mismatch
Missing or unresponsive
imaging unit
Standard network
software error
Network [x] software
error
Insufficient memory to
collate job
PPDS font error
Complex page
Insufficient memory to
support Resource Save
feature
Standard parallel port
disabled
Rear USB port disabled
Too many trays
attached
Incorrect paper size
Memory full
Paper jam, clear
standard bin
Paper jam, remove
standard tray to clear
duplex
Learning about the printer 14
Primary light sequence Supplemental light sequence Message
Paper jam, open rear
door
Paper jam, remove
standard tray to clear
duplex
Paper jam, open front
door
Paper jam, remove
standard tray
Paper jam, remove
optional tray
Paper jam, manual
feeder
Using the Embedded Web Server
Note: This functionality is available only in network printers or printers connected to print servers.
Use the Embedded Web Server to:
•Check the status of the printer supplies.
•Configure supply notifications.
•Configure printer settings.
•Configure network settings.
•View reports.
To access the Embedded Web Server for your printer:
1Obtain the printer IP address by printing a network setup page or menu settings page, and then finding the TCP/IP
section.
For more information, see “Printing a menu settings and network setup page” on page 24.
Notes:
•An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Open a Web browser, and then type the printer IP address in the address field.
3Press Enter.
Learning about the printer 15
Using the Local Printer Settings Utility
1Access the Local Printer Settings Utility from the list of applications or the Start menu to adjust the printer settings.
2Save the changes using the Actions menu.
Note: To distribute the settings to other printers, save the settings in a command file.
Learning about the printer 16
Additional printer setup
Installing hardware options
Installing optional trays
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn
them off as well, and unplug any cables going into the printer.
1Turn off the printer using the power switch, and then unplug the power cord from the electrical outlet.
2
1
2Unpack the tray, and then remove any packing material.
3Remove the tray from the base.
4Remove any packing material from inside the tray.
5Insert the tray into the base.
6Place the tray near the printer.
Additional printer setup 17
7Align the printer with the tray, and then slowly lower the printer into place.
8Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer.
1
2
Note: When the printer software and any hardware options are installed, it may be necessary to manually add
the options in the printer driver to make them available for print jobs. For more information, see “Adding
available options in the print driver” on page 20.
Attaching cables
Connect the printer to the computer using a USB or parallel cable, or to the network using an Ethernet cable.
Make sure to match the following:
•The USB symbol on the cable with the USB symbol on the printer
•The appropriate parallel cable with the parallel port
•The appropriate Ethernet cable with the Ethernet port
Additional printer setup 18
Warning—Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area shown
while actively printing. Loss of data or a malfunction can occur.
1
2
3
4
56
7
Use the To
1USB port*Attach an optional wireless network adapter.
2USB printer port Connect the printer to a computer.
3Ethernet port*Connect the printer to a network.
4Parallel port*Connect the printer to a computer.
5Power switch Turn on or turn off the printer.
6Printer power cord socket Connect the printer to an electrical outlet.
7Security slot Attach a lock that will secure the printer in place.
* These ports are available only in select printer models.
Setting up the printer software
Installing the printer
1Obtain a copy of the software installer package.
2Run the installer, and then follow the instructions on the computer screen.
3For Macintosh users, add the printer.
Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu.
Additional printer setup 19
Installing the Local Printer Settings Utility
1Visit http://support.lexmark.com, and then download the software.
2Double‑click the software installer package.
3Select an installation type, and then click Install.
4Click Install to start the installation.
5Click Agree to accept the license agreement.
6Click Continue, and then follow the instructions on the computer screen.
Notes:
•Use the Local Printer Settings Utility to change the toner darkness, power saver, and paper size settings for all
print jobs. Use the printer software to change these settings for individual print jobs.
•This utility is supported only in select printer models.
Adding available options in the print driver
For Windows users
1Open the printers folder.
In Windows 8
From the Search charm, type run, and then navigate to:
Run > type control printers > OK
In Windows 7 or earlier
aClick , or click Start and then click Run.
bType control printers.
cPress Enter, or click OK.
2Select the printer you want to update, and then do either of the following:
•For Windows 7 or later, select Printer properties.
•For earlier versions, select Properties.
3Navigate to the Configuration tab, and then select Update Now ‑ Ask Printer.
4Apply the changes.
For Macintosh users
1From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies.
2Navigate to the list of hardware options, and then add any installed options.
3Apply the changes.
Additional printer setup 20
Networking
Notes:
•Purchase a MarkNetTM N8352 wireless network adapter first before setting up the printer on a wireless network.
For information on installing the wireless network adapter, see the instruction sheet that came with the
adapter.
•A Service Set Identifier (SSID) is a name assigned to a wireless network. Wired Equivalent Privacy (WEP), Wi-Fi
Protected Access (WPA), WPA2, and 802.1X - RADIUS are types of security used on a network.
Preparing to set up the printer on an Ethernet network
To configure your printer to connect to an Ethernet network, organize the following information before you begin:
Note: If your network automatically assigns IP addresses to computers and printers, continue on to installing the
printer.
•A valid, unique IP address for the printer to use on the network
•The network gateway
•The network mask
•A nickname for the printer (optional)
Note: A printer nickname can make it easier for you to identify your printer on the network. You can choose to
use the default printer nickname, or assign a name that is easier for you to remember.
You will need an Ethernet cable to connect the printer to the network and an available port where the printer can
physically connect to the network. Use a new network cable when possible to avoid potential problems caused by a
damaged cable.
Preparing to set up the printer on a wireless network
Notes:
•Make sure your wireless network adapter is installed in your printer and working properly. For more
information, see the instruction sheet that came with the wireless network adapter.
•Make sure your access point (wireless router) is turned on and is working properly.
Make sure you have the following information before setting up the printer on a wireless network:
•SSID—The SSID is also referred to as the network name.
•Wireless Mode (or Network Mode)—The mode is either infrastructure or ad hoc.
•Channel (for ad hoc networks)—The channel defaults to automatic for infrastructure networks.
Some ad hoc networks will also require the automatic setting. Check with your system support person if you are
not sure which channel to select.
Additional printer setup 21
•Security Method—There are four basic options for Security Method:
–WEP key
If your network uses more than one WEP key, then enter up to four in the provided spaces. Select the key
currently in use on the network by selecting the default WEP transmit key.
–WPA or WPA2 preshared key or passphrase
WPA includes encryption as an additional layer of security. The choices are AES or TKIP. Encryption must be set
for the same type on the router and on the printer, or the printer will not be able to communicate on the
network.
–802.1X–RADIUS
If you are installing the printer on an 802.1X network, then you may need the following:
•Authentication type
•Inner authentication type
•802.1X user name and password
•Certificates
–No security
If your wireless network does not use any type of security, then you will not have any security information.
Note: We do not recommend using an unsecured wireless network.
Notes:
–If you do not know the SSID of the network that your computer is connected to, then launch the wireless utility
of the computer network adapter, and then look for the network name. If you cannot find the SSID or the
security information for your network, then see the documentation that came with the access point, or contact
your system support person.
–To find the WPA/WPA2 preshared key or passphrase for the wireless network, see the documentation that
came with the access point, see the Embedded Web Server associated with the access point, or consult your
system support person.
Connecting the printer to a wireless network using the Wi‑Fi Protected Setup PIN
The printer supports only the personal identification number (PIN) method of connecting to a wireless network using
Wi‑Fi Protected Setup (WPS) methods.
Note: Make sure your access point (wireless router) is WPS certified or WPS‑compatible. For more information, see
the documentation that came with your access point.
1Print a network setup page or menu settings page. For more information, see “Printing a menu settings and network
setup page” on page 24.
2Locate the WPS PIN in the Wireless section.
3Open a Web browser, and then type the IP address of your access point in the address field.
Notes:
•The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
4Access the WPS settings. For more information, see the documentation that came with your access point.
5Enter the eight‑digit WPS PIN, and then save the setting.
Additional printer setup 22
Connecting the printer to a wireless network using the printer software
Notes:
•Make sure that your printer is turned on.
•Make sure that a wireless network adapter is installed in your printer. For information, see the instruction sheet
that came with the adapter.
Using the Wireless Setup Utility (Windows only)
1Check if the printer software is already installed.
2Use the search command on the Start menu to locate Printer Home.
3Open Printer Home, and then click Settings > Wireless Setup Utility.
4Follow the steps on the computer screen.
Using the Wireless Setup Assistant (Macintosh only)
The Wireless Setup Assistant lets you:
•Configure the printer to join an existing wireless network.
•Add a printer to an existing ad hoc network.
•Change the wireless settings after installation.
•Install the printer on additional network computers.
Installing the Wireless Setup Assistant
1Go to the Lexmark support Web site at http://support.lexmark.com.
2Download the latest Wireless Setup Assistant application.
3Double‑click the downloaded software installer package.
4Follow the instructions on the computer screen.
Launching the Wireless Setup Assistant
Notes:
•Make sure the printer is turned on.
•Make sure a wireless network adapter is installed in your printer and is working properly.
1From the Finder, navigate to:
Applications > select your printer folder
2Double‑click Wireless Setup Assistant, and then follow the instructions on the computer screen.
Note: If you encounter problems while running the application, then click
?
.
Additional printer setup 23
Connecting the printer to a wireless network using the Embedded Web Server
Before you begin, make sure that:
•Your printer is connected temporarily to an Ethernet network.
•A wireless network adapter is installed in your printer and working properly. For more information, see the
instruction sheet that came with your wireless network adapter.
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer control panel. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > Network/Ports > Wireless.
3Modify the settings to match the settings of your access point (wireless router).
Note: Make sure to enter the correct SSID.
4Click Submit.
5Turn off the printer, and then disconnect the Ethernet cable. Then wait for at least five seconds, and then turn the
printer back on.
6To verify if your printer is connected to the network, print a network setup page. Then in the Network Card [x]
section, see if the status is Connected.
Printing a menu settings and network setup page
Print a menu settings page to review the current menu settings and to verify if the printer options are installed correctly.
The network setup page prints at the same time, containing the current network settings of the printer and levels of
supplies.
From the printer control panel, press for at least four seconds.
Notes:
•If you have not changed any menu settings, then the menu settings page lists all the factory default settings.
When you select and save other settings from the menus, they replace the factory default settings as user
default settings.
•Make sure to check the first section of the network setup page to see if the status is Connected. If the status is
Not Connected, then the LAN drop may not be active, or the network cable may be defective. Contact your
system support person for a solution, and then print another network setup page.
Additional printer setup 24
Loading paper and specialty media
The selection and handling of paper and specialty media can affect how reliably documents print. For more information,
see “Avoiding jams” on page 86 and “Storing paper” on page 42.
Setting the paper size and type
Using the Embedded Web Server
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section. The
IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > Paper Menu.
Using the printer settings on the computer
Depending on your operating system, access the Paper menu using the Local Printer Settings Utility or Printer
Settings.
Note: The paper size and type settings will be saved until you reset factory default settings.
Configuring Universal paper settings
The Universal paper size setting is a user‑defined setting that lets you print on paper sizes that are not preset in the
printer menus.
Notes:
•The largest supported Universal size is 216 x 355.6 mm (8.5 x 14 inches).
•The smallest Universal size supported in the multipurpose feeder is 76 x 127 mm (3 x 5 inches). The smallest
Universal size supported in the optional tray is 183 x 210 mm (7.2 x 8.3 inches).
Using the Embedded Web Server
1Open a Web browser, and then type the printer IP address in the address field.
2Click Settings > Paper Menu > Universal Setup.
3Select the unit of measure, or click Portrait Width or Portrait Height.
4Change the setting, and then click Submit.
Using the printer settings on the computer
1Depending on your operating system, access the Paper menu using the Local Printer Settings Utility or Printer
Settings.
2Select the tray containing the Universal paper size, and then select Universal as the paper size.
Loading paper and specialty media 25
Using the standard bin and paper stop
The standard bin holds up to 150 sheets of 75‑g/m2 (20‑lb) paper. It collects prints facedown. The standard bin includes
a paper stop that keeps paper from sliding out the front of the bin as it stacks.
To open the paper stop, pull it so that it flips forward.
Note: Close the paper stop when moving the printer to another location.
Loading trays
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all
other trays closed until needed.
1Pull out the tray completely.
Note: Do not remove trays while a job prints or while the following light sequence appears on the printer
control panel. Doing so may cause a jam.
Loading paper and specialty media 26
Busy
‑ Blinking
Loading paper and specialty media 27
2Squeeze and then slide the width guide tab to the correct position for the size of the paper you are loading.
A6
A5
LGL
A5
B5
EXEC
2
3Squeeze and then slide the length guide tab to the correct position for the size of the paper you are loading.
A6
A5
LGL
A5
B5
EXEC
2
1
Loading paper and specialty media 28
Notes:
•For some paper sizes like letter, legal, and A4, squeeze and slide the length guide tab backward to
accommodate their length.
•When loading legal‑size paper, the length guide extends beyond the base, leaving the paper exposed to
dust. To protect the paper from dust, you can purchase a dust cover separately. For more information,
contact customer support.
•If you are loading A6‑size paper in the standard tray, then squeeze and slide the length guide tab toward the
center of the tray to the A6‑size position.
•Make sure the width and length guides are aligned with the paper size indicators on the bottom of the tray.
A4
LTR
EXEC
B5
A5
LTR/LGL EXEC
A4A5
B5
A6
4Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the
edges on a level surface.
5Load the paper stack.
Note: Make sure the paper is below the maximum fill indicator located on the side of the width guide.
Loading paper and specialty media 29
12
Notes:
•Load recycled or preprinted paper with the printable side facedown.
•Load prepunched paper with the holes on the top edge toward the front of the tray.
•Load letterhead facedown, with the top edge of the sheet toward the front of the tray. For two‑sided
printing, load letterhead faceup with the bottom edge of the sheet toward the front of the tray.
6Insert the tray.
7From the Embedded Web Server or your computer, set the paper size and type in the Paper menu to match the
paper loaded in the tray.
Notes:
•If the printer is not connected to a network, then access the Paper menu using Local Printer Settings Utility
or Printer Settings, depending on your operating system.
•Set the correct paper size and type to avoid paper jams and print quality problems.
Loading paper and specialty media 30
Loading the multipurpose feeder
Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock,
transparencies, paper labels, and envelopes. You can also use it for single‑page print jobs on letterhead.
1Open the multipurpose feeder.
1
2
aPull the multipurpose feeder extender.
bPull the extender gently so that the multipurpose feeder is fully extended and open.
Loading paper and specialty media 31
2Squeeze the tab on the left width guide, and then move the guides for the paper you are loading.
2
1
3Prepare the paper or specialty media for loading.
•Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten
the edges on a level surface.
•Hold transparencies by the edges. Flex the stack of transparencies back and forth to loosen them, and then fan
them. Straighten the edges on a level surface.
Note: Avoid touching the printable side of the transparencies. Be careful not to scratch them.
•Flex the stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on a level
surface.
4Load the paper or specialty media.
Notes:
•Do not force paper into the multipurpose feeder. Overfilling may cause paper jams.
Loading paper and specialty media 32
•Make sure the paper or specialty media is below the maximum paper fill indicator located on the paper
guides.
•Load paper, transparencies, and card stock with the recommended printable side faceup and the top edge
entering the printer first. For more information on loading transparencies, see the packaging the transparencies
came in.
Note: When loading A6‑size paper, make sure the multipurpose feeder extender rests lightly against the
edge of the paper so that the last few sheets of paper remain in place.
Loading paper and specialty media 33
•Load letterhead faceup with the top edge entering the printer first. For two‑sided (duplex) printing, load
letterhead facedown with the bottom edge of the sheet entering the printer first.
•Load envelopes with the flap on the left side facedown.
Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or
self‑stick adhesives. These envelopes may severely damage the printer.
5From the Embedded Web Server or from your computer, set the paper size and paper type in the Paper menu to
match the paper loaded in the multipurpose feeder.
Note: Depending on your operating system, access the Paper menu using Local Printer Settings Utility or Printer
Settings.
Linking and unlinking trays
The printer links trays when the specified paper size and type are the same. When a linked tray becomes empty, paper
feeds from the next linked tray. To prevent trays from linking, assign a unique custom paper type name.
Linking and unlinking trays
Using the Embedded Web Server
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section. The
IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Loading paper and specialty media 34
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > Paper Menu.
3From the Tray Configuration section, select a tray, and then change the paper size and type settings.
•To link trays, make sure the paper size and type for the tray match that of the other tray.
•To unlink trays, make sure the paper size or type for the tray does not match that of the other tray.
4Click Submit.
Using the printer settings on the computer
Depending on your operating system, access the Paper menu using the Local Printer Settings Utility or Printer
Settings.
Warning—Potential Damage: Paper loaded in the tray should match the paper type assigned in the printer. The
temperature of the fuser varies according to the specified paper type. Printing issues may occur if settings are not
properly configured.
Configuring a custom paper type
Using the Embedded Web Server
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•Print a network setup page or menu settings page, and then locate the IP address in TCP/IP section. The IP
address appears as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > Paper Menu > Custom Types.
3Select a custom paper type name, and then select a custom paper type.
Note: Plain Paper is the factory default paper type for all user‑defined custom names.
4Click Submit.
Using the printer settings on the computer
Depending on your operating system, access the Custom menu using the Local Printer Settings Utility or Printer
Settings.
Assigning a custom paper type
Using the Embedded Web Server
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section. The
IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > Paper Menu.
Loading paper and specialty media 35
3From the Tray Configuration section, select a paper source, and then select a custom paper type under the paper
type column.
4Click Submit.
Using the printer settings on the computer
Depending on your operating system, access the Paper menu using the Local Printer Settings Utility or Printer
Settings.
Loading paper and specialty media 36
Paper and specialty media guide
Additional information for printing on specialty media may be found in the Card Stock & Label Guide available at
http://support.lexmark.com.
Paper guidelines
Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample of the
paper or specialty media before buying large quantities.
Paper characteristics
The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating
new paper stock.
Weight
The printer trays can automatically feed paper weights up to 90‑g/m2 (24‑lb) bond grain long paper. The multipurpose
feeder can automatically feed paper weights up to 163‑g/m2 (43‑lb) bond grain long paper. Paper lighter than
60 g/m2 (16 lb) might not be stiff enough to feed properly, causing jams. For best performance, use 75‑g/m2 (20‑lb)
bond grain long paper. For paper smaller than 182 x 257 mm (7.2 x 10.1 inches), we recommended to use 90 g/m2
(24 lb) or heavier paper.
Note: Two‑sided printing is supported only for 60–90‑g/m2 (16–24‑lb) bond paper.
Curl
Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can occur after
the paper passes through the printer, where it is exposed to high temperatures. Storing paper unwrapped in hot, humid,
cold, or dry conditions, even in the trays, can contribute to paper curling prior to printing and can cause feeding
problems.
Smoothness
Paper smoothness directly affects print quality. If paper is too rough, then toner cannot fuse to it properly. If paper is
too smooth, then it can cause paper feeding or print quality issues. Always use paper between 100 and 300 Sheffield
points; however, smoothness between 150 and 250 Sheffield points produces the best print quality.
Moisture content
The amount of moisture in paper affects both print quality and the ability of the printer to feed the paper correctly.
Leave paper in its original wrapper until it is time to use it. This limits the exposure of paper to moisture changes that
can degrade its performance.
Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing. Extend
the time to several days if the storage or transportation environment is very different from the printer environment.
Thick paper may also require a longer conditioning period.
Paper and specialty media guide 37
Grain direction
Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length of
the paper, or grain short, running the width of the paper.
For 60–90‑g/m2 (16–24‑lb) bond paper, grain long paper is recommended.
Fiber content
Most high‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the
paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing
fibers such as cotton can negatively affect paper handling.
Unacceptable paper
The following paper types are not recommended for use with the printer:
•Chemically treated papers used to make copies without carbon paper, also known as carbonless papers, carbonless
copy paper (CCP), or no carbon required (NCR) paper
•Preprinted papers with chemicals that may contaminate the printer
•Preprinted papers that can be affected by the temperature in the printer fuser
•Preprinted papers that require a registration (the precise print location on the page) less than ±2.5 mm (±0.10 inch),
such as optical character recognition (OCR) forms
In some cases, registration can be adjusted with a software application to successfully print on these forms:
•Coated papers (erasable bond), synthetic papers, thermal papers
•Rough‑edged, rough or heavily textured surface papers, or curled papers
•Recycled papers that fail EN12281:2002 (European)
•Paper weighing less than 60 g/m2 (16 lb)
•Multiple‑part forms or documents
Selecting paper
Using the appropriate paper prevents jams and helps ensure trouble‑free printing.
To help avoid paper jams and poor print quality:
•Always use new, undamaged paper.
•Before loading paper, know the recommended printable side of the paper. This information is usually indicated on
the paper package.
•Do not use paper that has been cut or trimmed by hand.
•Do not mix paper sizes, types, or weights in the same tray; mixing results in jams.
•Do not use coated papers unless they are specifically designed for electrophotographic printing.
Selecting preprinted forms and letterhead
Use these guidelines when selecting preprinted forms and letterhead:
•Use grain long for 60 to 90 g/m2 (16 to 24 lb) weight paper.
•Use only forms and letterhead printed using an offset lithographic or engraved printing process.
Paper and specialty media guide 38
•Avoid papers with rough or heavily textured surfaces.
Use papers printed with heat‑resistant inks designed for use in xerographic copiers. The ink must be able to withstand
temperatures up to 230°C (446°F) without melting or releasing hazardous emissions. Use inks that are not affected by
the resin in toner. Inks that are oxidation‑set or oil‑based generally meet these requirements; latex inks might not.
When in doubt, contact the paper supplier.
Preprinted papers such as letterhead must be able to withstand temperatures up to 230°C (446°F) without melting or
releasing hazardous emissions.
Using recycled paper and other office papers
As an environmentally conscientious company, Lexmark supports the use of recycled paper produced specifically for
use in laser (electrophotographic) printers.
While no blanket statement can be made that all recycled paper will feed well, Lexmark consistently tests papers that
represent recycled cut size copier papers available on the global market. This scientific testing is conducted with rigor
and discipline. Many factors are taken into consideration both separately and as a whole, including the following:
•Amount of post-consumer waste (Lexmark tests up to 100% post-consumer waste content.)
•Temperature and humidity conditions (Testing chambers simulate climates from all over the world.)
•Moisture content (Business papers should have low moisture: 4–5%.)
•Bending resistance and proper stiffness means optimum feeding through the printer.
•Thickness (impacts how much can be loaded into a tray)
•Surface roughness (measured in Sheffield units, impacts print clarity and how well toner fuses to the paper)
•Surface friction (determines how easily sheets can be separated)
•Grain and formation (impacts curling, which also influences the mechanics of how the paper behaves as it moves
through the printer)
•Brightness and texture (look and feel)
Recycled papers are better than ever; however, the amount of recycled content in a paper affects the degree of control
over foreign matter. And while recycled papers are one good path to printing in an environmentally responsible manner,
they are not perfect. The energy required to de-ink and deal with additives such as colorants and “glue” often generates
more carbon emissions than does normal paper production. However, using recycled papers enables better resource
management overall.
Lexmark concerns itself with the responsible use of paper in general based on life cycle assessments of its products. To
gain a better understanding of the impact of printers on the environment, the company commissioned a number of
life cycle assessments and found that paper was identified as the primary contributor (up to 80%) of carbon emissions
caused throughout the entire life of a device (from design to end-of-life). This is due to the energy-intensive
manufacturing processes required to make paper.
Thus, Lexmark seeks to educate customers and partners on minimizing the impact of paper. Using recycled paper is
one way. Eliminating excessive and unnecessary paper consumption is another. Lexmark is well-equipped to help
customers minimize printing and copying waste. In addition, the company encourages purchasing paper from suppliers
who demonstrate their commitment to sustainable forestry practices.
Paper and specialty media guide 39
Lexmark does not endorse specific suppliers, although a converter’s product list for special applications is maintained.
However, the following paper choice guidelines will help alleviate the environmental impact of printing:
1Minimize paper consumption.
2Be selective about the origin of wood fiber. Buy from suppliers who carry certifications such as the Forestry
Stewardship Council (FSC) or the Program for the Endorsement of Forest Certification (PEFC). These certifications
guarantee that the paper manufacturer uses wood pulp from forestry operators that employ environmentally and
socially responsible forest management and restoration practices.
3Choose the most appropriate paper for printing needs: normal 75 or 80 g/m2 certified paper, lower weight paper,
or recycled paper.
Unacceptable paper examples
Test results indicate that the following paper types are at risk for use with laser printers:
•Chemically treated papers used to make copies without carbon paper, also known as carbonless papers
•Preprinted papers with chemicals that may contaminate the printer
•Preprinted papers that can be affected by the temperature in the printer fuser
•Preprinted papers that require a registration (the precise location on the page) greater than ± 2.3 mm (± 0.9 in.),
such as optical character recognition (OCR) forms. In some cases, registration can be adjusted with a software
application to successfully print on these forms.)
•Coated papers (erasable bond), synthetic papers, thermal papers
•Rough-edged, rough or heavily textured surface papers or curled papers
•Recycled papers that fail EN12281:2002 (European testing)
•Paper weighing less than 60 g/m2 (16 lb)
•Multiple part forms or documents
For more information about Lexmark, visit www.lexmark.com. General sustainability-related information can be found
at the Environmental Sustainability link.
Using specialty media
Tips on using card stock
Card stock is heavy, single‑ply specialty media. Many of its variable characteristics, such as moisture content, thickness,
and texture, can significantly impact print quality. Print samples on the card stock being considered for use before
buying large quantities.
When printing on card stock:
•Make sure the Paper Type is Card Stock.
•Select the appropriate Paper Texture setting.
•Be aware that preprinting, perforation, and creasing may significantly affect the print quality and cause jams or
other paper handling problems.
•Check with the manufacturer or vendor to ensure that the card stock can withstand temperatures up to 240°C
(464°F) without releasing hazardous emissions.
Paper and specialty media guide 40
•Do not use preprinted card stock manufactured with chemicals that may contaminate the printer. Preprinting
introduces semi‑liquid and volatile components into the printer.
•Use grain short card stock when possible.
Tips on using envelopes
Print samples on the envelopes being considered for use before buying large quantities.
•Use envelopes designed specifically for laser printers. Check with the manufacturer or vendor to ensure that the
envelopes can withstand temperatures up to 230°C (446°F) without sealing, wrinkling, curling excessively, or
releasing hazardous emissions.
•For best performance, use envelopes made from 90‑g/m2 (24‑lb bond) paper or 25% cotton. All‑cotton envelopes
must not exceed 70‑g/m2 (20‑lb bond) weight.
•Use only new envelopes from undamaged packages.
•To optimize performance and minimize jams, do not use envelopes that:
–Have excessive curl or twist
–Are stuck together or damaged in any way
–Have windows, holes, perforations, cutouts, or embossing
–Have metal clasps, string ties, or folding bars
–Have an interlocking design
–Have postage stamps attached
–Have any exposed adhesive when the flap is in the sealed or closed position
–Have bent corners
–Have rough, cockle, or laid finishes
•Adjust the width guides to fit the width of the envelopes.
Note: A combination of high humidity (over 60%) and high printing temperature may wrinkle or seal envelopes.
Tips on using labels
Print samples on the labels being considered for use before buying large quantities.
Note: Use only paper label sheets. Vinyl, pharmacy, and two‑sided labels are not supported.
For more information on label printing, characteristics, and design, see the Card Stock & Label Guide available at
http://support.lexmark.com.
When printing on labels:
•Use labels designed specifically for laser printers. Check with the manufacturer or vendor to verify that:
–The labels can withstand temperatures up to 240°C (464°F) without sealing, excessive curling, wrinkling, or
releasing hazardous emissions.
–Label adhesives, face sheet (printable stock), and topcoats can withstand up to 172‑kPa (25‑psi) pressure without
delaminating, oozing around the edges, or releasing hazardous fumes.
•Do not use labels with slick backing material.
•Use full label sheets. Partial sheets may cause labels to peel off during printing, resulting in a jam. Partial sheets
also contaminate the printer and the cartridge with adhesive, and could void the printer and toner cartridge
warranties.
Paper and specialty media guide 41
•Do not use labels with exposed adhesive.
•Do not print within 1 mm (0.04 inch) of the edge of the label, of the perforations, or between die‑cuts of the label.
•Make sure the adhesive backing does not reach to the edge of the sheet. Zone coating of the adhesive should be
at least 1 mm (0.04 inch) away from edges. Adhesive material contaminates the printer and could void the warranty.
•If zone coating of the adhesive is not possible, then remove a 2‑mm (0.08‑inch) strip on the leading and driver edge,
and then use a non‑oozing adhesive.
•Portrait orientation is recommended, especially when printing bar codes.
Tips on using letterhead
•Use letterhead designed specifically for laser printers.
•Print samples on the letterhead being considered for use before buying large quantities.
•Before loading letterhead, flex, fan, and straighten the stack to prevent sheets from sticking together.
•Page orientation is important when printing on letterhead. For information on how to load letterhead, see:
–“Loading trays” on page 26
–“Loading the multipurpose feeder” on page 31
Tips on using transparencies
•Print a test page on the transparencies being considered for use before buying large quantities.
•Feed transparencies from the standard tray, or the multipurpose feeder.
•Use transparencies designed specifically for laser printers. Transparencies must be able to withstand temperatures
up to 185°C (365°F) without melting, discoloring, offsetting, or releasing hazardous emissions.
Note: If the transparency weight is set to Heavy and the transparency texture is set to Rough in the Paper menu,
then transparencies can be printed at a temperature up to 195°C (383°F).
•Avoid getting fingerprints on the transparencies to prevent print quality problems.
•Before loading transparencies, flex, fan, and straighten the stack to prevent sheets from sticking together.
Storing paper
Use these paper storage guidelines to help avoid jams and uneven print quality:
•For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent. Most
label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative humidity
between 40 and 60 percent.
•Store paper in cartons, on a pallet or shelf, rather than on the floor.
•Store individual packages on a flat surface.
•Do not store anything on top of individual paper packages.
•Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and wrapper
help keep the paper clean, dry, and flat.
Paper and specialty media guide 42
Supported paper sizes, types, and weights
Supported paper sizes
Paper size Standard tray Optional 250‑ or
550‑sheet tray
Multipurpose feeder Duplex mode
A4
210 x 297 mm (8.3 x 11.7 in.)
A5
148 x 210 mm (5.8 x 8.3 in.)
X
A6
105 x 148 mm (4.1 x 5.8 in.)
X X
JIS B5
182 x 257 mm (7.2 x 10.1 in.)
X
Letter
216 x 279 mm (8.5 x 11 in.)
Legal
216 x 356 mm (8.5 x 14 in.)
Executive
184 x 267 mm (7.3 x 10.5 in.)
X
Oficio (Mexico)
216 x 340 mm (8.5 x 13.4 in.)
Folio
216 x 330 mm (8.5 x 13 in.)
Statement
140 x 216 mm (5.5 x 8.5 in.)
X
Universal1, 2
76.2 x 127 mm (3 x 5 in.) up to
216 x 356 mm (8.5 x 14 in.)
7 3/4 Envelope (Monarch)
98 x 191 mm (3.9 x 7.5 in.)
XX X
9 Envelope
98 x 225 mm (3.9 x 8.9 in.)
XX X
10 Envelope
105 x 241 mm (4.1 x 9.5 in.)
XX X
1 This size setting formats the page for 216 x 356 mm (8.5 x 14 in.) unless the size is specified by the software application.
2 Universal is supported in the standard tray only if the paper size is at least 105 x 148 mm (4.1 x 5.8 in.). Universal is supported
in the optional 250- or 550-sheet tray only if the paper size is at least 148 x 210 mm (5.8 x 8.3 in.). Universal is supported
in duplex mode only if the width is at least 210 mm (8.3 in.) and the length is at least 279 mm (11 in.). The smallest supported
Universal size is supported only in the multipurpose feeder.
Paper and specialty media guide 43
Paper size Standard tray Optional 250‑ or
550‑sheet tray
Multipurpose feeder Duplex mode
DL Envelope
110 x 220 mm (4.3 x 8.7 in.)
XX X
C5 Envelope
162 x 229 mm (6.4 x 9 in.)
XX X
B5 Envelope
176 x 250 mm (6.9 x 9.8 in.)
XX X
Other Envelope
229 x 356 mm (9 x 14 in.)
XX X
1 This size setting formats the page for 216 x 356 mm (8.5 x 14 in.) unless the size is specified by the software application.
2 Universal is supported in the standard tray only if the paper size is at least 105 x 148 mm (4.1 x 5.8 in.). Universal is supported
in the optional 250- or 550-sheet tray only if the paper size is at least 148 x 210 mm (5.8 x 8.3 in.). Universal is supported
in duplex mode only if the width is at least 210 mm (8.3 in.) and the length is at least 279 mm (11 in.). The smallest supported
Universal size is supported only in the multipurpose feeder.
Supported paper types and weights
The standard tray supports 60–90‑g/m2 (16–24‑lb) paper weights. The optional tray supports 60–120‑g/m2 (16–32‑lb)
paper weights. The multipurpose feeder supports 60–163‑g/m2 (16–43‑lb) paper weights.
Paper type 250‑ or 550‑sheet tray Multipurpose feeder Duplex mode
Plain paper
Card stock X X
Transparencies X
Recycled
Glossy paper X X X
Paper labels1X
Vinyl labels X X X
Bond2
Envelope X X
Rough envelope X X
Letterhead
Preprinted
Colored Paper
Paper and specialty media guide 44
Paper type 250‑ or 550‑sheet tray Multipurpose feeder Duplex mode
Light Paper
Heavy Paper2
Rough/Cotton X
1 One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or fewer
pages of paper labels per month. Vinyl, pharmacy, and two‑sided labels are not supported.
2 Bond and Heavy Paper are supported in duplex mode up to 90‑g/m2 (24‑lb) paper weight.
Paper and specialty media guide 45
Printing
Selection and handling of paper and specialty media can affect how reliably documents print. For more information,
see “Avoiding jams” on page 86 and “Storing paper” on page 42.
Printing documents
Printing a document
1From the Embedded Web Server or your computer, set the paper size and type in the Paper menu to match the
paper loaded in the tray.
Note: If the printer is not connected to a network, then access the Paper menu using Local Printer Settings
Utility or Printer Settings, depending on your operating system.
2Send the print job.
For Windows users
aWith a document open, click File > Print.
bClick Properties, Preferences, Options, or Setup.
cAdjust the settings, if necessary.
dClick OK > Print.
For Macintosh users
aCustomize the settings in the Page Setup dialog.
1With a document open, choose File > Page Setup.
2Choose a paper size or create a custom size to match the paper loaded.
3Click OK.
bCustomize the settings in the Print dialog.
1With a document open, choose File > Print.
If necessary, click the disclosure triangle to see more options.
2From the Print dialog and pop‑up menus, adjust the settings if necessary.
Note: To print on a specific paper type, adjust the paper type setting to match the paper loaded, or
select the appropriate tray or feeder.
3Click Print.
Adjusting toner darkness
Using the Embedded Web Server
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section. The
IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Printing 46
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > Print Settings > Quality Menu.
3Adjust the toner darkness setting.
4Click Submit.
Using the printer settings on the computer
Depending on your operating system, adjust the toner darkness settings using the Local Printer Settings Utility or
Printer Settings.
Printing from a mobile device
To download a compatible mobile printing application, visit www.lexmark.com/mobile.
Note: Mobile printing applications may also be available from your mobile device manufacturer.
Canceling a print job
Canceling a print job from the computer
For Windows users
1Open the printers folder, and then select your printer.
2From the print queue, select the print job you want to cancel, and then delete it.
For Macintosh users
1From System Preferences in the Apple menu, navigate to your printer.
2From the print queue, select the print job you want to cancel, and then delete it.
Printing 47
Understanding the printer menus
To print a menus list, see “Printing a menu settings and network setup page” on page 24.
To access the printer menus, use:
•The Embedded Web Server if the printer is connected to a network.
•The Local Printer Settings Utility for Windows or Printer Settings for Macintosh if the printer is connected to a
computer by USB or parallel cable.
Menus list
Paper Menu Settings
Default Source
Paper Size/Type
Configure MP
Paper Texture
Paper Weight
Paper Loading
Custom Types
General Settings
Print Settings
Network/Ports Security
Standard USB Set Date and Time
Paper menu
Default Source menu
Use To
Default Source
Tray [x]
MP Feeder
Manual Paper
Manual Envelope
Set a default paper source for all print jobs.
Notes:
•Tray 1 (standard tray) is the factory default setting.
•From the Paper menu, set Configure MP to "Cassette" for MP Feeder to
appear as a menu setting.
•If two trays contain paper of the same size and type, and the trays have
the same settings, then the trays are automatically linked. When one tray
is empty, the print job continues using the linked tray.
Understanding the printer menus 48
Paper Size/Type menu
Use To
Tray [x] Size
A4
A5
A6
JIS‑B5
Letter
Legal
Executive
Oficio (Mexico)
Folio
Statement
Universal
Specify the paper size loaded in each tray.
Notes:
•Letter is the US factory default setting. A4 is the international factory
default setting.
•If two trays contain paper of the same size and type, and the trays have
the same settings, then the trays are automatically linked. When one
tray is empty, the print job continues using the linked tray.
•The A6 paper size is supported only in Tray 1 and the multipurpose
feeder.
Tray [x] Type
Plain Paper
Transparency
Recycled
Labels
Bond
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]
Specify the type of paper loaded in each tray.
Notes:
•Plain Paper is the factory default setting for Tray 1. Custom Type [x] is
the factory default setting for all other trays.
•If available, a user‑defined name will appear instead of Custom Type [x].
•Use this menu to configure automatic tray linking.
Note: Only installed trays and feeders are listed in this menu.
Understanding the printer menus 49
Use To
MP Feeder Size
A4
A5
A6
JIS B5
Letter
Legal
Executive
Oficio (Mexico)
Folio
Statement
Universal
7 3/4 Envelope
9 Envelope
10 Envelope
DL Envelope
C5 Envelope
B5 Envelope
Other Envelope
Specify the paper size loaded in the multipurpose feeder.
Notes:
•Letter is the US factory default setting. A4 is the international factory
default setting.
•From the Paper menu, set Configure MP to “Cassette” for MP Feeder
Size to appear as a menu.
•The multipurpose feeder does not automatically detect paper size.
Make sure to set the paper size value.
MP Feeder Type
Plain Paper
Card Stock
Transparency
Recycled
Labels
Bond
Envelope
Rough Envelope
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]
Specify the type of paper loaded in the multipurpose feeder.
Notes:
•Plain Paper is the factory default setting.
•From the Paper menu, set Configure MP to “Cassette” for MP Feeder
Type to appear as a menu.
Note: Only installed trays and feeders are listed in this menu.
Understanding the printer menus 50
Use To
Manual Paper Size
A4
A5
A6
JIS B5
Letter
Legal
Executive
Oficio (Mexico)
Folio
Statement
Universal
Specify the paper size being manually loaded.
Note: Letter is the US factory default setting. A4 is the international factory
default setting.
Manual Paper Type
Plain Paper
Card Stock
Transparency
Recycled
Labels
Bond
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]
Specify the paper type being manually loaded.
Notes:
•Plain Paper is the factory default setting.
•From the Paper menu, set Configure MP to “Manual” for Manual Paper
Type to appear as a menu.
Manual Envelope Size
7 3/4 Envelope
9 Envelope
10 Envelope
DL Envelope
C5 Envelope
B5 Envelope
Other Envelope
Specify the envelope size being manually loaded.
Note: 10 Envelope is the US factory default setting. DL Envelope is the
international factory default setting.
Manual Envelope Type
Envelope
Rough Envelope
Custom Type [x]
Specify the envelope type being manually loaded.
Note: Envelope is the factory default setting.
Note: Only installed trays and feeders are listed in this menu.
Understanding the printer menus 51
Configure MP menu
Use To
Configure MP
Cassette
Manual
First
Determine when the printer selects paper from the multipurpose feeder.
Notes:
•Cassette is the factory default setting. Cassette configures the
multipurpose feeder as the default paper source.
•Manual sets the multipurpose feeder only for manual‑feed print jobs.
•First sets the multipurpose feeder as the primary paper source regardless
of settings.
Paper Texture menu
Use To
Plain Texture
Smooth
Normal
Rough
Specify the relative texture of the plain paper loaded.
Note: Normal is the factory default setting.
Card Stock Texture
Smooth
Normal
Rough
Specify the relative texture of the card stock loaded.
Notes:
•Normal is the factory default setting.
•The options appear only if card stock is supported.
Transparency Texture
Smooth
Normal
Rough
Specify the relative texture of the transparencies loaded.
Note: Normal is the factory default setting.
Recycled Texture
Smooth
Normal
Rough
Specify the relative texture of the recycled paper loaded.
Note: Normal is the factory default setting.
Labels Texture
Smooth
Normal
Rough
Specify the relative texture of the labels loaded.
Note: Normal is the factory default setting.
Bond Texture
Smooth
Normal
Rough
Specify the relative texture of the bond paper loaded.
Note: Rough is the factory default setting.
Envelope Texture
Smooth
Normal
Rough
Specify the relative texture of the envelopes loaded.
Note: Normal is the factory default setting.
Understanding the printer menus 52
Use To
Rough Envelope Texture
Rough
Specify the relative texture of the rough envelopes loaded.
Letterhead Texture
Smooth
Normal
Rough
Specify the relative texture of the letterhead loaded.
Note: Normal is the factory default setting.
Preprinted Texture
Smooth
Normal
Rough
Specify the relative texture of the preprinted paper loaded.
Note: Normal is the factory default setting.
Colored Texture
Smooth
Normal
Rough
Specify the relative texture of the colored paper loaded.
Note: Normal is the factory default setting.
Light Texture
Smooth
Normal
Rough
Specify the relative texture of the paper loaded.
Note: Normal is the factory default setting.
Heavy Texture
Smooth
Normal
Rough
Specify the relative texture of the paper loaded.
Note: Normal is the factory default setting.
Rough/Cotton Texture
Rough
Specify the relative texture of the cotton paper loaded.
Custom [x] Texture
Smooth
Normal
Rough
Specify the relative texture of the custom paper loaded.
Notes:
•Normal is the factory default setting.
•The options appear only if the custom type is supported.
Paper Weight menu
Use To
Plain Weight
Light
Normal
Heavy
Specify the relative weight of the plain paper loaded.
Note: Normal is the factory default setting.
Card Stock Weight
Light
Normal
Heavy
Specify the relative weight of the card stock loaded.
Note: Normal is the factory default setting.
Understanding the printer menus 53
Use To
Transparency Weight
Light
Normal
Heavy
Specify the relative weight of the transparencies loaded.
Note: Normal is the factory default setting.
Recycled Weight
Light
Normal
Heavy
Specify the relative weight of the recycled paper loaded.
Note: Normal is the factory default setting.
Labels Weight
Light
Normal
Heavy
Specify the relative weight of the labels loaded.
Note: Normal is the factory default setting.
Bond Weight
Light
Normal
Heavy
Specify the relative weight of the bond paper loaded.
Note: Normal is the factory default setting.
Envelope Weight
Light
Normal
Heavy
Specify the relative weight of the envelope loaded.
Note: Normal is the factory default setting.
Rough Envelope Weight
Light
Normal
Heavy
Specify the relative weight of the rough envelope loaded.
Note: Normal is the factory default setting.
Letterhead Weight
Light
Normal
Heavy
Specify the relative weight of the letterhead loaded.
Note: Normal is the factory default setting.
Preprinted Weight
Light
Normal
Heavy
Specify the relative weight of the preprinted paper loaded.
Note: Normal is the factory default setting.
Colored Weight
Light
Normal
Heavy
Specify the relative weight of the colored paper loaded.
Note: Normal is the factory default setting.
Light Weight
Light
Specify that the weight of the paper loaded is light.
Heavy Weight
Heavy
Specify that the weight of the paper loaded is heavy.
Understanding the printer menus 54
Use To
Rough/Cotton Weight
Light
Normal
Heavy
Specify the relative weight of the cotton or rough paper loaded.
Note: Heavy is the factory default setting.
Custom [x] Weight
Light
Normal
Heavy
Specify the relative weight of the custom paper loaded.
Notes:
•Normal is the factory default setting.
•The options appear only when the custom type is supported.
Paper Loading menu
Use To
Recycled Loading
Duplex
Off
Determine and set two‑sided printing for all print jobs that specify
Recycled as the paper type.
Bond Loading
Duplex
Off
Determine and set two‑sided printing for all print jobs that specify
Bond as the paper type.
Letterhead Loading
Duplex
Off
Determine and set two‑sided printing for all print jobs that specify
Letterhead as the paper type.
Preprinted Loading
Duplex
Off
Determine and set two‑sided printing for all print jobs that specify
Preprinted as the paper type.
Colored Loading
Duplex
Off
Determine and set two‑sided printing for all print jobs that specify
Colored as the paper type.
Light Loading
Duplex
Off
Determine and set two‑sided printing for all print jobs that specify
Light as the paper type.
Heavy Loading
Duplex
Off
Determine and set two‑sided printing for all print jobs that specify
Heavy as the paper type.
Notes:
•Duplex sets two‑sided printing as the default for all print jobs unless one‑sided printing is set from Printing
Preferences or Print dialog.
•If Duplex is selected, then all print jobs are sent through the duplex unit, including one‑sided jobs.
•Off is the factory default setting for all the menus.
Understanding the printer menus 55
Use To
Custom [x] Loading
Duplex
Off
Determine and set two‑sided printing for all print jobs that specify
Custom [x] as the paper type.
Note: Custom [x] Loading is available only if the custom type is
supported.
Notes:
•Duplex sets two‑sided printing as the default for all print jobs unless one‑sided printing is set from Printing
Preferences or Print dialog.
•If Duplex is selected, then all print jobs are sent through the duplex unit, including one‑sided jobs.
•Off is the factory default setting for all the menus.
Custom Types menu
Use To
Custom Type [x]
Paper
Card Stock
Transparency
Rough/Cotton
Labels
Envelope
Associate a paper or specialty media type with a Custom Type [x] name.
Notes:
•Paper is the factory default setting for Custom Type [x].
•The specialty media type must be supported in the selected tray or
feeder in order to print from that source.
Recycled
Paper
Card Stock
Transparency
Rough/Cotton
Labels
Envelope
Cotton
Specify a paper type when the Recycled setting is selected in other menus.
Notes:
•Paper is the factory default setting.
•The Recycled paper type must be supported in the selected tray or
feeder in order to print from that source.
Network/Ports menu
Standard USB menu
Use To
PCL SmartSwitch
On
Off
Set the printer to automatically switch to PCL emulation when a print job received
through a USB port requires it, regardless of the default printer language.
Notes:
•On is the factory default setting.
•If PCL SmartSwitch is enabled, then the printer uses PCL emulation.
•If PCL SmartSwitch is disabled, then the printer does not examine incoming
data and it uses the default printer language specified in the Setup menu.
Understanding the printer menus 56
Use To
PS SmartSwitch
On
Off
Set the printer to automatically switch to PS emulation when a print job received
through a USB port requires it, regardless of the default printer language.
Notes:
•On is the factory default setting.
•If PS SmartSwitch is enabled, then the printer uses PostScript emulation.
•If PS SmartSwitch is disabled, then the printer does not examine incoming data
and it uses the default printer language specified in the Setup menu.
USB Buffer
Disabled
Auto
3K to [maximum size allowed]
Set the size of the USB input buffer.
Notes:
•Auto is the factory default setting.
•Disabled turns off job buffering.
•The USB buffer size value can be changed in 1KB increments.
•The maximum size allowed depends on the amount of memory in the printer,
the size of the other link buffers, and whether Resource Save is set to On or
Off.
•To increase the maximum size range for the USB Buffer, disable or reduce the
size of the parallel, serial, and network buffers.
•The printer automatically restarts when the setting is changed. The menu
selection is then updated.
Understanding the printer menus 57
Settings menu
General Settings menu
Use To
Display Language
English
Francais
Deutsch
Italiano
Espanol
Dansk
Norsk
Nederlands
Svenska
Portuguese
Suomi
Russian
Polski
Greek
Magyar
Turkce
Cesky
Simplified Chinese
Traditional Chinese
Korean
Japanese
Set the language of the text appearing on the Embedded Web
Server, Local Printer Settings for Windows, or Printer Settings for
Macintosh.
Note: Not all languages are available for all models. You may
need to install special hardware for some languages.
Eco-Mode
Off
Energy
Energy/Paper
Paper
Minimize the use of energy, paper, or specialty media.
Notes:
•Off is the factory default setting. Off resets the printer to its
factory default settings.
•Energy minimizes the power used by the printer.
•Energy/Paper minimizes the use of power, paper, and
specialty media.
•Paper minimizes the amount of paper and specialty media
needed for a print job.
Understanding the printer menus 58
Use To
Timeouts
Sleep Mode
Disabled
1–120
Set the amount of time before the printer goes into a reduced
power state after a job is printed.
Notes:
•20 minutes is the factory default setting.
•Disabled appears only when Energy Conserve is set to Off.
•Lower settings conserve more energy, but may require
longer warm‑up times.
•Select a high setting if the printer is in constant use. Under
most circumstances, this keeps the printer ready to print
with minimum warm‑up time.
To wake the printer from Sleep mode, try one of the following:
•Press any hard button on the control panel.
•Send a print job from the computer.
•Turn off the printer, and then turn it back on.
Timeouts
Hibernate Timeout
Disabled
1–3 hours
6 hours
1–3 days
1–2 weeks
1 month
Set the amount of time the printer waits after a job is printed before
it enters Hibernate mode.
Notes:
•3 days is the factory default setting in all countries.
•The setting is disabled if the printer detects an active
Ethernet connection.
To wake the printer from Hibernate mode, try one of the following:
•Press the Sleep button for less than three seconds if Press Sleep
Button is set to Hibernate.
•Turn off the printer, and then turn it back on.
Timeouts
Hibernate Timeout on Connection
Hibernate
Do Not Hibernate
Set the printer to Hibernate mode even if there is an active Ethernet
connection.
Note: Do Not Hibernate is the factory default setting.
Timeouts
Print Timeout
Disabled
1–255
Set the amount of time the printer waits to receive an end‑of‑job
message before canceling the rest of the print job.
Notes:
•90 seconds is the factory default setting.
•When the timer expires, any partially printed page still in the
printer is printed.
•Print Timeout is available only when using PCL emulation.
Timeouts
Wait Timeout
Disabled
15–65535
Set the amount of time the printer waits for additional data before
canceling a print job.
Notes:
•40 seconds is the factory default setting.
•Wait Timeout is available only when the printer is using
PostScript emulation.
Understanding the printer menus 59
Use To
Error Recovery
Auto Reboot
Reboot when idle
Reboot always
Reboot never
Automatically restart the printer.
Note: Reboot when idle is the factory default setting.
Error Recovery
Max Auto Reboots
1–20
Determine the number of times that the printer automatically
reboots.
Notes:
•5 is the factory default setting.
•When the number of reboots equals the specified value,
then the error message appears.
Print Recovery
Auto Continue
Disabled
5–255
Let the printer automatically continue printing from certain offline
situations when not resolved within the specified time period.
Note: Disabled is the factory default setting.
Print Recovery
Jam Recovery
On
Off
Auto
Specify whether the printer reprints jammed pages.
Notes:
•Auto is the factory default setting. The printer reprints
jammed pages unless the memory required to hold the
pages is needed for other printer tasks.
•On sets the printer to always reprint jammed pages.
•Off sets the printer to never reprint jammed pages.
Print Recovery
Jam Assist
On
Off
Set the printer to automatically check for jammed paper.
Notes:
•On is the factory default setting. On sets the printer to
automatically send blank or partially printed pages to the
standard bin after a jammed page has been cleared.
•Off requires the user to remove all pages from all possible
jam locations.
Print Recovery
Page Protect
Off
On
Successfully print a page that may not have printed otherwise.
Notes:
•Off is the factory default setting. Off prints a partial page
when there is not enough memory to print the whole page.
•On sets the printer to process the whole page so that the
entire page prints.
Press Sleep Button
Do nothing
Sleep
Hibernate
Determine how the printer, while in idle state, reacts when you
press the Sleep button.
Note: Sleep is the factory default setting.
Understanding the printer menus 60
Use To
Press and Hold Sleep Button
Do nothing
Sleep
Hibernate
Determine how the printer, while in idle state, reacts when you
press and hold the Sleep button.
Note: Sleep is the factory default setting.
Custom Home Message
Off
IP Address
Hostname
Contact Name
Location
Zero Configuration Name
Custom Text [x]
Select a custom home message that alternates with the printer
status.
Note: Off is the factory default setting.
Print Settings
Setup menu
Use To
Printer Language
PCL Emulation
PS Emulation
Set the default printer language.
Notes:
•PCL Emulation is the factory default setting.
•PostScript emulation uses a PostScript interpreter for
processing print jobs.
•PCL Emulation uses a PCL interpreter for processing print
jobs.
•Setting a printer language default does not prevent a
software program from sending print jobs that use another
printer language.
Print Area
Normal
Whole Page
Set the logical and physical printable area.
Notes:
•Normal is the factory default setting. When attempting to
print data on the non‑printable area defined by the Normal
setting, the printer clips the image at the boundary.
•Whole Page allows the image to be moved into the
non‑printable area defined by the Normal setting. This
setting affects only pages printed using a PCL 5 interpreter
and has no effect on pages printed using the PCL XL or
PostScript interpreter.
Understanding the printer menus 61
Use To
Download Target
RAM
Flash
Set the storage location for downloads.
Notes:
•RAM is the factory default setting. Storing downloads in the
RAM is temporary.
•Storing downloads in a flash memory places them in
permanent storage. Downloads remain in the flash memory
even when the printer is turned off.
•This menu item appears only when an optional flash memory
is installed.
Resource Save
On
Off
Specify how the printer handles temporary downloads, such as
fonts and macros stored in the RAM, when the printer receives a
print job that requires more than the available memory.
Notes:
•Off is the factory default setting. Off sets the printer to retain
downloads only until memory is needed. Downloads are
deleted in order to process print jobs.
•On sets the printer to retain downloads during language
changes and printer resets. If the printer runs out of
memory, then Memory Full [38] appears on the
printer display, but downloads are not deleted.
Finishing menu
Use To
Sides (Duplex)
1 sided
2 sided
Specify whether two‑sided (duplex) printing is set as the default for all print jobs.
Notes:
•“1 sided” is the factory default setting.
•You can set two‑sided printing from the software program.
For Windows users:
1Click File > Print.
2Click Properties, Preferences, Options, or Setup.
For Macintosh users:
1Choose File > Print.
2Adjust the settings from the print dialog and pop‑up menus.
Duplex Binding
Long Edge
Short Edge
Define the way two‑sided pages are bound and printed.
Notes:
•Long Edge is the factory default setting. Long Edge binds pages along their long
edge (left edge for portrait and top edge for landscape).
•Short Edge binds pages along their short edge (top edge for portrait and left
edge for landscape).
Copies
1–999
Specify the default number of copies for each print job.
Note: 1 is the factory default setting.
Understanding the printer menus 62
Use To
Blank Pages
Do Not Print
Print
Specify whether to insert blank pages in a print job.
Note: Do Not Print is the factory default setting.
Collate
(1,1,1) (2,2,2)
(1,2,3) (1,2,3)
Stack the pages of a print job in sequence when printing multiple copies.
Note: “(1,2,3) (1,2,3)” is the factory default setting.
Separator Sheets
Off
Between Copies
Between Jobs
Between Pages
Specify whether to insert blank separator sheets.
Notes:
•Off is the factory default setting.
•Between Copies inserts a blank sheet between each copy of a print job if
Collate is set to (1,1,1) (2,2,2). If Collate is set to (1,2,3) (1,2,3), then a blank
page is inserted between each set of printed pages, such as after all page 2's
and after all page 3's.
•Between Jobs inserts a blank sheet between print jobs.
•Between Pages inserts a blank sheet between each page of a print job. This
setting is useful when printing transparencies or when inserting blank pages in
a document.
Separator Source
Tray [x]
Multi‑Purpose Feeder
Specify the paper source for separator sheets.
Note: Tray 1 (standard tray) is the factory default setting.
Paper Saver
Off
2‑Up
3‑Up
4‑Up
6‑Up
9‑Up
12‑Up
16‑Up
Print multiple‑page images on one side of a paper.
Notes:
•Off is the factory default setting.
•The number selected is the number of page images that will print per side.
Paper Saver Ordering
Horizontal
Reverse Horizontal
Reverse Vertical
Vertical
Specify the positioning of multiple‑page images when using Paper Saver.
Notes:
•Horizontal is the factory default setting.
•Positioning depends on the number of page images and whether they are in
portrait or landscape orientation.
Paper Saver Orientation
Auto
Landscape
Portrait
Specify the orientation of a multiple‑page document.
Note: Auto is the factory default setting. The printer chooses between portrait and
landscape.
Paper Saver Border
None
Solid
Print a border when using Paper Saver.
Note: None is the factory default setting.
Understanding the printer menus 63
Quality menu
Use To
Print Resolution
300 dpi
600 dpi
1200 dpi
1200 Image Q
2400 Image Q
Specify the printed output resolution in dots per inch.
Note: 600 dpi is the factory default setting.
Pixel Boost
Off
Fonts
Horizontally
Vertically
Both directions
Enable more pixels to print in clusters for clarity, in order to enhance images horizontally
or vertically, or to enhance fonts.
Note: Off is the factory default setting.
Toner Darkness
1–10
Lighten or darken the printed output.
Notes:
•8 is the factory default setting.
•Selecting a smaller number can help conserve toner.
Enhance Fine Lines
On
Off
Enable a print mode preferable for files such as architectural drawings, maps, electrical
circuit diagrams, and flow charts.
Notes:
•Off is the factory default setting.
•You can set this option from the printer software. For Windows users, click File >
Print, and then click Properties, Preferences, Options, or Setup. For Macintosh
users, choose File > Print, and then adjust the settings from the Print dialog and
context menus.
•To set this option using the Embedded Web Server, type the network printer IP
address in the Web browser address field.
Gray Correction
Auto
Off
Automatically adjust the contrast enhancement applied to images.
Note: Auto is the factory default setting.
Brightness
‑6 to 6
Adjust the printed output either by lightening or darkening it. You can conserve toner
by lightening the output.
Note: 0 is the factory default setting.
Contrast
0–5
Adjust the contrast of printed objects.
Note: 0 is the factory default setting.
Understanding the printer menus 64
PostScript menu
Use To
Print PS Error
On
Off
Print a page containing the PostScript error.
Note: Off is the factory default setting.
PCL Emul menu
Use To
PCL Emulation Settings
Orientation
Portrait
Landscape
Specify the orientation of text and graphics on the page.
Notes:
•Portrait is the factory default setting. Portrait prints text and graphics
parallel to the short edge of the page.
•Landscape prints text and graphics parallel to the long edge of the page.
PCL Emulation Settings
Lines per Page
1–255
Specify the number of lines that print on each page.
Notes:
•60 is the US factory default setting. 64 is the international default setting.
•The printer sets the amount of space between each line based on the
Lines per Page, Paper Size, and Orientation settings. Set Paper Size and
Orientation before setting Lines per Page.
PCL Emulation Settings
A4 Width
198 mm
203 mm
Set the printer to print on A4‑size paper.
Notes:
•198 mm is the factory default setting.
•The 203‑mm setting sets the width of the page to allow printing of eighty
10‑pitch characters.
PCL Emulation Settings
Auto CR after LF
On
Off
Specify whether the printer automatically performs a carriage return (CR) after
a line feed (LF) control command.
Note: Off is the factory default setting.
PCL Emulation Settings
Auto LF after CR
On
Off
Specify whether the printer automatically performs a line feed (LF) after a
carriage return (CR) control command.
Note: Off is the factory default setting.
Understanding the printer menus 65
Use To
Tray Renumber
Assign MP Feeder
Off
None
0–199
Assign Tray [x]
Off
None
0–199
Assign Manual Paper
Off
None
0–199
Assign Manual Env
Off
None
0–199
Configure the printer to work with printer software or programs that use
different source assignments for trays and feeders.
Notes:
•Off is the factory default setting.
•None cannot be selected. It is only displayed when it is selected by the
PCL 5 interpreter. It also ignores the Select Paper Feed command.
•0–199 allows a custom setting to be assigned.
Tray Renumber
View Factory Defaults
MPF Default = 8
T1 Default = 1
T1 Default = 4
T1 Default = 5
T1 Default = 20
T1 Default = 21
Env Default = 6
MPaper Default = 2
MEnv Default = 3
View the factory default setting assigned to each tray or feeder.
Tray Renumber
Restore Defaults
Yes
No
Restore all tray and feeder assignments to the factory default settings.
Security menu
Set Date and Time menu
Use To
Current Date and Time View the current date and time settings for the printer.
Manually Set Date and Time
[input date/time]
Enter the date and time.
Note: Setting the date and time using this menu automatically sets Enable NTP to
No.
Understanding the printer menus 66
Use To
Time Zone
[list of time zones]
Select the time zone.
Note: GMT is the factory default setting.
Automatically observe DST
On
Off
Set the printer to use the applicable daylight saving time (DST) start and end times
associated with the printer Time Zone setting.
Note: On is the factory default setting.
UTC (GMT) Offset
[input time in minutes]
Set the time offset from Coordinated Universal Time or Greenwich Mean Time.
Note: The setting applies only if you select “(UTC+user) Custom” as the time zone.
DST Start
[list of weeks]
[list of days]
[list of months]
[input time]
Set the DST start time.
Note: The setting applies only if you select “(UTC+user) Custom” as the time zone.
DST End
[list of weeks]
[list of days]
[list of months]
[input time]
Set DST end time.
Note: The setting applies only if you select “(UTC+user) Custom” as the time zone.
DST Offset
[input time in minutes]
Set the DST offset time.
Note: The setting applies only if you select “(UTC+user) Custom” as the time zone.
Understanding the printer menus 67
Saving money and the environment
Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact
on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide
collection and recycling programs. For more information, see:
•The Notices chapter
•The Environmental Sustainability section of the Lexmark Web site at www.lexmark.com/environment
•The Lexmark recycling program at www.lexmark.com/recycle
By selecting certain printer settings or tasks, you may be able to reduce your printer's impact even further. This chapter
outlines the settings and tasks that may yield a greater environmental benefit.
Saving paper and toner
Using recycled paper
As an environmentally conscious company, Lexmark supports the use of recycled office paper produced specifically for
use in laser/LED printers. For more information on recycled papers that work well with your printer, see “Using recycled
paper and other office papers” on page 39.
Conserving supplies
Use both sides of the paper
If your printer model supports two‑sided printing, then you can control whether print appears on one or two sides of
the paper.
Notes:
•Two-sided printing is the default setting in the print driver.
•For a complete list of supported products and countries, go to http://support.lexmark.com.
Place multiple pages on one sheet of paper
You can print up to 16 consecutive pages of a multiple‑page document onto one side of a single sheet of paper by
setting multiple page printing (N‑Up) for the print job.
Check your first draft for accuracy
Before printing or making multiple copies of a document:
•Use the preview feature to see how the document looks like before you print it.
•Print one copy of the document to check its content and format for accuracy.
Avoid paper jams
Correctly set the paper type and size to avoid paper jams. For more information, see “Avoiding jams” on page 86.
Saving money and the environment 68
Saving energy
To configure the energy settings of your printer, use:
•The Embedded Web Server if it is connected to a network.
•The Local Printer Settings Utility for Windows or Printer Settings for Macintosh if it is connected to a computer by
a USB or parallel cable.
Note: Some features are available only in some printer models.
Configuring Sleep and Hibernate modes
Sleep and Hibernate are low‑power operating modes.
Notes:
•If your printer is connected directly to a computer, access the Sleep and Hibernate mode settings using the Local
Printer Settings Utility or Printer Settings depending on your operating system.
•Three days is the default amount of time before the printer enters Hibernate mode.
•Wake the printer from Hibernate mode before sending a print job. A long press of the Sleep button wakes the
printer from Hibernate mode.
•If the printer is in Hibernate mode, then the Embedded Web Server is disabled.
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > General Settings > Sleep Button Settings.
3From the “Press Sleep Button” or “Press and Hold Sleep Button” menu, select Sleep or Hibernate.
4Click Submit.
Adjusting Sleep mode
Using the Embedded Web Server
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > General Settings > Timeouts.
3In the Sleep Mode field, enter the number of minutes you want the printer to wait before it enters Sleep Mode.
4Click Submit.
Using the printer settings on the computer (Windows only)
•Access the Setup menu using the Local Printer Settings Utility.
Saving money and the environment 69
Setting Hibernate Timeout
Hibernate Timeout lets you set the amount of time the printer waits after a print job is processed before it goes into a
reduced power state.
Using the Embedded Web Server
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section. The
IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > General Settings > Timeouts.
3From the Hibernate Timeout menu, select the number of hours, days, weeks, or months you want for the printer
to wait before it goes into a reduced power state.
4Click Submit.
Using the printer settings on the computer
Depending on your operating system, access the Hibernate Timeout menu using the Local Printer Settings Utility
or Print Settings.
Using Schedule Power Modes
Schedule Power Modes lets the user schedule when the printer goes into a reduced power state or into the Ready
state.
Using the Embedded Web Server
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section. The
IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > General Settings > Schedule Power Modes.
3From the Action menu, select the power mode.
4From the Time menu, select the time.
5From the Day(s) menu, select the day or days.
6Click Add.
Using the printer settings on the computer (Windows only)
•Access the Schedule Power Modes menu using the Local Printer Settings Utility.
Saving money and the environment 70
Recycling
Lexmark provides collection programs and environmentally progressive approaches to recycling. For more information,
see:
•The Notices chapter
•The Environmental Sustainability section of the Lexmark Web site at www.lexmark.com/environment
•The Lexmark recycling program at www.lexmark.com/recycle
Recycling Lexmark products
To return Lexmark products for recycling:
1Go to www.lexmark.com/recycle.
2Find the product type you want to recycle, and then select your country or region from the list.
3Follow the instructions on the computer screen.
Note: Printer supplies and hardware not listed in the Lexmark collection program may be recycled through your local
recycling center. Contact your local recycling center to determine the items they accept.
Recycling Lexmark packaging
Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are transported
in the most efficient and environmentally sensitive manner and that there is less packaging to dispose of. These
efficiencies result in fewer greenhouse emissions, energy savings, and natural resource savings.
Lexmark cartons are 100% recyclable where corrugated recycling facilities exist. Facilities may not exist in your area.
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your
area.
When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the
box.
Returning Lexmark cartridges for reuse or recycling
Lexmark Cartridge Collection Program diverts millions of Lexmark cartridges from landfills annually by making it both
easy and free for Lexmark customers to return used cartridges to Lexmark for reuse or recycling. One hundred percent
of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling. Boxes used to return
the cartridges are also recycled.
To return Lexmark cartridges for reuse or recycling, follow the instructions that came with your printer or cartridge and
use the prepaid shipping label. You can also do the following:
1Go to www.lexmark.com/recycle.
2From the Toner Cartridges section, select your country or region.
3Follow the instructions on the computer screen.
Saving money and the environment 71
Securing the printer
Using the security lock feature
The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in
the location shown to secure the printer in place.
Statement of Volatility
Your printer contains various types of memory that can store device and network settings, and user data.
Type of memory Description
Volatile memory Your printer uses standard random access memory (RAM) to
temporarily buffer user data during simple print jobs.
Non-volatile memory Your printer may use two forms of non-volatile memory:
EEPROM and NAND (flash memory). Both types are used to
store operating system, device settings, and network
information.
Erase the content of any installed printer memory in the following circumstances:
•The printer is being decommissioned.
•The printer is being moved to a different department or location.
•The printer is being serviced by someone from outside your organization.
•The printer is being removed from your premises for service.
•The printer is being sold to another organization.
Securing the printer 72
Erasing volatile memory
The volatile memory (RAM) installed in your printer requires a power source to retain information. To erase the buffered
data, simply turn off the printer.
Erasing non‑volatile memory
1Turn off the printer.
2Open the front door of the printer and hold down while turning the printer on. Release only when the
printer control panel light sequence matches the light sequence in the following illustration.
‑ On
‑ On
‑ On
‑ On
Securing the printer 73
3Press until the printer control panel light sequence matches the light sequence in the following illustration,
and then press .
‑ Blinking
‑ Blinking
The printer will restart several times during this process.
Note: Wipe All Settings securely removes device settings, jobs, and passwords from the printer memory.
4Close the front door.
Finding printer security information
In high-security environments, it may be necessary to take additional steps to make sure that confidential data stored
in the printer cannot be accessed by unauthorized persons. For more information, go to the Lexmark security Web page
or see the Embedded Web Server—Security: Administrator’s Guide at http://support.lexmark.com.
Securing the printer 74
Maintaining the printer
Warning—Potential Damage: Failure to maintain optimum printer performance periodically, or to replace parts and
supplies, may cause damage to your printer.
Cleaning the printer
Note: You may need to perform this task after every few months.
Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer
warranty.
1Make sure that the printer is turned off and unplugged from the electrical outlet.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer,
unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
2Remove paper from the standard bin and multipurpose feeder.
3Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.
4Dampen a clean, lint-free cloth with water, and use it to wipe the outside of the printer.
Warning—Potential Damage: Do not use household cleaners or detergents to prevent damage to the exterior
of the printer.
5Make sure all areas of the printer are dry before sending a new print job.
Checking the status of parts and supplies
Checking the status of parts and supplies
Note: Make sure the computer and printer are connected to the same network.
Using the Embedded Web Server
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•Print a network setup or menu settings page, and then locate the IP address in the TCP/IP section. The IP
address appears as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Device Status > More Details.
Using the printer control panel
From the printer control panel, press , and then check the supply and part status in the Supply Information
section.
Maintaining the printer 75
Estimated number of remaining pages
The estimated number of remaining pages is based on the recent printing history of the printer. Its accuracy may
vary significantly and is dependent on many factors, such as actual document content, print quality settings, and
other printer settings.
The accuracy of the estimated number of remaining pages may decrease when the actual printing consumption is
different from the historical printing consumption. Consider the variable level of accuracy before purchasing or replacing
supplies based on the estimate. Until an adequate print history is obtained on the printer, initial estimates assume
future supplies consumption based on the International Organization for Standardization* test methods and page
content.
* Average continuous black declared cartridge yield in accordance with ISO/IEC 19752.
Ordering supplies
To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies
dealers in your area. In other countries or regions, visit www.lexmark.com or contact the place where you purchased
the printer.
Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper.
Using genuine Lexmark parts and supplies
Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies
or parts may affect the performance, reliability, or life of the printer and its imaging components. Use of third-party
supplies or parts can affect warranty coverage. Damage caused by the use of third-party supplies or parts is not covered
by the warranty. All life indicators are designed to function with Lexmark supplies and parts, and may deliver
unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may
damage your Lexmark printer or its associated components.
Ordering toner cartridges
Notes:
•The estimated cartridge yield is based on the ISO/IEC 19752 standard.
•Extremely low print coverage for extended periods of time may negatively affect actual yield.
Item Return Program cartridge
For the United States and Canada
Toner Cartridge 501
High Yield Toner Cartridge 501H
Extra High Yield Toner Cartridge 501X1
Ultra High Yield Toner Cartridge 501U2
1 This cartridge is supported only in MS410d, MS410dn, MS510dn, MS610dn, and MS610de printer models.
2 This cartridge is supported only in MS510dn, MS610dn, and MS610de printer models.
For more information on countries located in each region, visit www.lexmark.com/regions.
Maintaining the printer 76
Item Return Program cartridge
For the European Union, European Economic Area , and Switzerland
Toner Cartridge 502
High Yield Toner Cartridge 502H
Extra High Yield Toner Cartridge 502X1
Ultra High Yield Toner Cartridge 502U2
For the Asia Pacific Region (includes Australia and New Zealand)
Toner Cartridge 503
High Yield Toner Cartridge 503H
Extra High Yield Toner Cartridge 503X1
Ultra High Yield Toner Cartridge 503U2
For Latin America (includes Puerto Rico and Mexico)
Toner Cartridge 504
High Yield Toner Cartridge 504H
Extra High Yield Toner Cartridge 504X1
Ultra High Yield Toner Cartridge 504U2
For Africa, Middle East, Central Eastern Europe, and Commonwealth of Independent States
Toner Cartridge 505
High Yield Toner Cartridge 505H
Extra High Yield Toner Cartridge 505X1
Ultra High Yield Toner Cartridge 505U2
1 This cartridge is supported only in MS410d, MS410dn, MS510dn, MS610dn, and MS610de printer models.
2 This cartridge is supported only in MS510dn, MS610dn, and MS610de printer models.
For more information on countries located in each region, visit www.lexmark.com/regions.
Item Regular cartridge
Worldwide
High Yield Toner Cartridge 500HA1
Extra High Yield Toner Cartridge 500XA2
Ultra High Yield Toner Cartridge 500UA3
1 This cartridge is supported only in MS310d and MS310dn printer models.
2 This cartridge is supported only in MS410d and MS410dn printer models.
3 This cartridge is supported only in MS510dn, MS610dn, and MS610de printer models.
Maintaining the printer 77
Ordering an imaging unit
Extremely low print coverage for extended periods of time may cause imaging unit parts to fail prior to exhaustion of
toner from toner cartridge.
For more information on replacing the imaging unit, see the instruction sheet that came with the supply.
Part name Lexmark Return Program Regular
Imaging unit 500Z 500ZA
Storing supplies
Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you
are ready to use them.
Do not expose supplies to:
•Direct sunlight
•Temperatures above 35°C (95°F)
•High humidity above 80%
•Salty air
•Corrosive gases
•Heavy dust
Replacing supplies
Replacing the toner cartridge
1Press the button on the right side of the printer, and then open the front door.
2
1
Maintaining the printer 78
2Pull the toner cartridge out using the handle.
3Unpack the toner cartridge, and then remove all packing materials.
4Shake the new cartridge to redistribute the toner.
5Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails
inside the printer.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
6Close the front door.
Maintaining the printer 79
Replacing the imaging unit
1Press the button on the right side of the printer, and then open the front door.
2
1
2Pull the toner cartridge out using the handle.
3Lift the green handle, and then pull the imaging unit out of the printer.
Maintaining the printer 80
4Unpack the new imaging unit, and then shake it.
5Remove all packing materials from the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of
future print jobs.
6Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows
on the side rails inside the printer.
Maintaining the printer 81
7Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails
inside the printer.
8Close the front door.
Moving the printer
Before moving the printer
CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or
printer damage:
•Turn the printer off using the power switch, and then unplug the power cord from the electrical outlet.
•Disconnect all cords and cables from the printer before moving it.
•If an optional tray is installed, then remove it from the printer. To remove the optional tray, slide the latch on the
right side of the tray toward the front of the tray until it clicks into place.
•Use the handholds located on both sides of the printer to lift it.
•Make sure your fingers are not under the printer when you set it down.
•Before setting up the printer, make sure there is adequate clearance around it.
Use only the power cord provided with this product or the manufacturer's authorized replacement.
Warning—Potential Damage: Damage to the printer caused by improper moving is not covered by the printer
warranty.
Maintaining the printer 82
Moving the printer to another location
The printer and its hardware options can be safely moved to another location by following these precautions:
•Any cart used to move the printer must have a surface able to support the full footprint of the printer.
•Any cart used to move the hardware options must have a surface able to support the dimensions of the hardware
options.
•Keep the printer in an upright position.
•Avoid severe jarring movements.
Shipping the printer
When shipping the printer, use the original packaging.
Maintaining the printer 83
Managing the printer
This chapter covers basic administrative support tasks using the Embedded Web Server.
Finding advanced networking and administrator information
This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system
support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server —
Security: Administrator's Guide on the Lexmark support Web site at http://support.lexmark.com.
Viewing reports
You can view some reports from the Embedded Web Server. These reports are useful for assessing the status of the
printer, the network, and supplies.
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section. The
IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Reports, and then click the type of report you want to view.
Configuring supply notifications from the Embedded Web
Server
You can determine how you would like to be notified when supplies run nearly low, low, very low, or reach their
end‑of‑life by setting the selectable alerts.
Notes:
•Selectable alerts can be set on the toner cartridge and imaging unit.
•All selectable alerts can be set for nearly low, low, and very low supply conditions. Not all selectable alerts can
be set for the end‑of‑life supply condition. E‑mail selectable alert is available for all supply conditions.
•The percentage of estimated remaining supply that prompts the alert can be set on some supplies for some
supply conditions.
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•Print a network setup page or menu settings page, and then locate the printer IP address in the TCP/IP
section. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > Print Settings > Supply Notifications.
3From the drop‑down menu for each supply, select one of the following notification options:
Managing the printer 84
Notification Description
Off The normal printer behavior for all supplies occurs.
E‑mail Only The printer generates an e-mail when the supply condition is reached. The status of the
supply appears on the menus page and status page.
Warning The printer displays a warning light sequence and generates an e-mail about the status of
the supply. The printer does not stop when the supply condition is reached.
Continuable Stop1The printer stops processing jobs when the supply condition is reached. The user needs to
press a button to continue printing.
Non Continuable Stop1,2 The printer stops when the supply condition is reached. The supply must be replaced to
continue printing.
1The printer generates an e-mail about the status of the supply when supply notification is enabled.
2The printer stops when some supplies become empty to prevent damage.
4Click Submit.
Copying printer settings to other printers
Note: This feature is available only in network printers.
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP section. The
IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click the Copy Printer Settings tab.
3If you want to change the language, then select a language from the drop‑down menu, and then click Click here to
submit language.
4Click the Printer Settings tab.
5Type the IP addresses of the source and target printers in their appropriate fields.
Note: If you want to add or remove a target printer, then click Add Target IP or Remove Target IP.
6Click Copy Printer Settings.
Managing the printer 85
Clearing jams
Carefully select paper and specialty media and load them properly to avoid most jams. If jams do occur, then follow
the steps outlined in this chapter.
Note: Jam Recovery is set to Auto by default. The printer reprints jammed pages unless the memory required to hold
the pages is needed for other printer tasks.
Avoiding jams
Load paper properly
•Make sure paper lies flat in the tray.
Correct loading of paper Incorrect loading of paper
•Do not remove a tray while the printer is printing.
•Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it.
•Do not load too much paper. Make sure the stack height is below the maximum paper fill indicator.
Clearing jams 86
•Do not slide the paper into the tray. Load paper as shown in the illustration.
•Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly
against the paper or envelopes.
•Push the tray firmly into the printer after loading paper.
Use recommended paper
•Use only recommended paper or specialty media.
•Do not load wrinkled, creased, damp, bent, or curled paper.
•Flex, fan, and straighten paper before loading it.
•Do not use paper that has been cut or trimmed by hand.
•Do not mix paper sizes, weights, or types in the same tray.
•Make sure the paper size and type are set correctly on the Embedded Web Server or the computer.
Note: Depending on your operating system, access the Paper menu using Local Printer Settings Utility or Printer
Settings.
•Store paper according to manufacturer recommendations.
Accessing jam areas
Open the doors and pull out the trays to access jam areas.
Clearing jams 87
1
5
6
2
3
4
Access area Description
1Standard bin
2Rear door
3Standard 250‑sheet tray (Tray 1)
4Optional 250‑ or 550‑sheet tray (Tray 2)
5Multipurpose feeder door
6Front door
Notes:
•When Jam Assist is set to On, the printer automatically flushes blank pages or pages with partial prints to the
standard bin after a jammed page has been cleared. Check your printed output stack for discarded pages.
•When Jam Recovery is set to On or Auto, the printer reprints jammed pages. However, the Auto setting does not
guarantee that the page will print.
[x]‑page jam, open front door. [20y.xx]
Clearing jams 88
‑ On
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then press
twice quickly to see the supplemental light sequence.
‑ On
‑ On
‑ On
If the supplemental light sequence matches the light sequence in the preceding illustration, then do the following.
Clearing jams 89
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
1Press the button on the right side of the printer, and then open the front door.
2
1
2Pull out the toner cartridge using the handle.
3Lift the green handle, and then pull out the imaging unit from the printer.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of
future print jobs.
Clearing jams 90
4Place the imaging unit aside on a flat, smooth surface.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light can cause print quality problems.
5Lift the green flap in front of the printer.
6Firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.
Clearing jams 91
7Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside
the printer, and then insert the imaging unit into the printer.
8Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer,
and then insert the cartridge into the printer.
9Close the front door.
10 From the printer control panel, press to clear the message and continue printing.
Clearing jams 92
[x]‑page jam, open rear door. [20y.xx]
‑ On
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then press
twice quickly to see the supplemental light sequence.
‑ On
‑ On
‑ On
Clearing jams 93
If the supplemental light sequence matches the light sequence in the preceding illustration, then do the following.
1Press the button on the right side of the printer, and then open the front door.
2
1
2Gently pull down the rear door.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
3Firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.
Clearing jams 94
4Close the rear and front doors.
5From the printer control panel, press to clear the message and continue printing.
[x]‑page jam, clear standard bin. [20y.xx]
‑ On
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then press
twice quickly to see the supplemental light sequence.
Clearing jams 95
‑ On
‑ On
‑ On
If the supplemental light sequence matches the light sequence in the preceding illustration, then do the following.
1Firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.
2From the printer control panel, press to clear the message and continue printing.
Clearing jams 96
[x]‑page jam, remove tray 1 to clear duplex. [23y.xx]
‑ On
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then press
twice quickly to see the supplemental light sequence.
Supplemental light sequences
Light sequence
‑ On
‑ On
‑ On
Clearing jams 97
Light sequence
‑ On
‑ Blinking
‑ On
If the supplemental light sequence matches any of the light sequences in the preceding illustrations, then do the
following.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
1Pull out the tray completely.
Clearing jams 98
2Locate the blue lever, and then pull it down to release the jam.
Note: If the jammed paper is not visible in the duplex area, then open the rear door, and then gently remove the
jammed paper. Make sure all paper fragments are removed.
3Firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.
4Insert the tray.
5From the printer control panel, press to clear the message and continue printing.
Clearing jams 99
[x]‑page jam, remove tray [x]. [24y.xx]
‑ On
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then press
twice quickly to see the supplemental light sequence.
Supplemental light sequences
Light sequence
‑ On
‑ On
‑ On
‑ On
Clearing jams 100
Light sequence
‑ On
‑ On
‑ On
‑ On
If the supplemental light sequence matches any of the light sequences in the preceding illustrations, then do the
following.
1Pull out the tray completely.
2Firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.
Clearing jams 101
3Insert the tray.
4From the printer control panel, press to clear the message and continue printing.
[x]‑page jam, clear manual feeder. [250.xx]
‑ On
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then press
twice quickly to see the supplemental light sequence.
Clearing jams 102
‑ On
‑ On
‑ On
‑ On
If the supplemental light sequence matches the light sequence in the preceding illustration, then do the following.
1From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.
2Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten
the edges on a level surface.
3Reload paper into the multipurpose feeder.
Note: Make sure the paper guide lightly rests against the edge of the paper.
4From the printer control panel, press to clear the message and continue printing.
Clearing jams 103
Troubleshooting
Understanding the printer messages
Toner cartridge messages
Cartridge, imaging unit mismatch [41.xy]
‑ On
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then do the following:
1Check if both the toner cartridge and imaging unit are Lexmark‑authorized MICR (magnetic ink character
recognition) or non-MICR supplies.
2Change the toner cartridge or imaging unit so that both are Lexmark‑authorized MICR or non‑MICR supplies.
Notes:
•For a list of supported supplies, see the “Ordering supplies” section of the User's Guide or go to
www.lexmark.com.
•For more information on MICR, go to www.lexmark.com.
Troubleshooting 104
Cartridge low [88.xx]
‑ On
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then you may need
to order a toner cartridge. If necessary, press on the printer control panel to continue printing.
Cartridge nearly low [88.xy]
‑ Slowly blinking
Troubleshooting 105
‑ On
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then press on
the printer control panel, if necessary, to continue printing.
Cartridge very low [88.xy]
‑ Blinking
‑ On
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then you may need
to replace the toner cartridge very soon. For more information, see the “Replacing supplies” section of the User’s Guide.
If necessary, press on the printer control panel to continue printing.
Non-Lexmark cartridge, see User’s Guide [33.xy]
If the printer control panel lights blink from left to right repeatedly, then the printer has detected a non‑Lexmark
cartridge installed in the printer.
Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies
or parts may affect the performance, reliability, or life of the printer and its imaging components.
Warning—Potential Damage: Use of third-party supplies or parts may affect warranty coverage. Damage caused by
the use of third-party supplies or parts are not covered by the warranty.
Troubleshooting 106
All life indicators are designed to function with Lexmark supplies and parts, and may deliver unpredictable results if
third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark
printer or associated components.
To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your printer,
press and simultaneously for at least three seconds to clear the light sequence.
Note: For the list of supported supplies, see the “Ordering supplies” section of the User's Guide or visit
http://support.lexmark.com.
Replace cartridge, 0 estimated pages remain [88.xy]
‑ On
‑ On
Troubleshooting 107
If the printer control panel light sequence matches the light sequence in the preceding illustration, then press
twice quickly to see the supplemental light sequence.
‑ On
‑ Blinking
‑ On
If the supplemental light sequence matches the light sequence in the preceding illustration, then replace the toner
cartridge. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies”
section of the User’s Guide.
Note: If you do not have a replacement toner cartridge, then see the “Ordering supplies” section of the User’s Guide
or visit www.lexmark.com.
Troubleshooting 108
Replace cartridge, printer region mismatch [42.xy]
‑ On
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then press
twice quickly to see the supplemental light sequence.
‑ On
‑ Blinking
‑ On
Troubleshooting 109
If the supplemental light sequence matches the light sequence in the preceding illustration, then install a toner cartridge
that matches the region number of the printer. x indicates the value of the printer region. y indicates the value of the
cartridge region. x and y can have the following values.
Printer and toner cartridge regions
Region number (x) Region (y)
0Global
1 United States, Canada
2 European Economic Area (EEA), Switzerland
3 Asia Pacific, Australia, New Zealand
4 Latin America
5 Africa, Middle East, rest of Europe
9Invalid
Notes:
•The x and y values represent .xy in the code that appears on the Embedded Web Server.
•The x and y values must match for printing to continue.
Reinstall missing or unresponsive cartridge [31.xy]
‑ On
‑ On
Troubleshooting 110
If the printer control panel light sequence matches the light sequence in the preceding illustration, then press
twice quickly to see the supplemental light sequence.
‑ On
‑ On
‑ On
If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or more of
the following:
•Remove the toner cartridge, and then reinstall it.
•Remove the toner cartridge, and then install a new one. For more information, see the instruction sheet that came
with the supply.
Troubleshooting 111
Replace unsupported cartridge [32.xy]
‑ On
‑ On
‑ On
‑ On
If the printer control panel light sequence matches the preceding light sequence, then remove the toner cartridge, and
then install a supported one. For more information, see the instruction sheet that came with the supply.
Note: If you do not have a replacement toner cartridge, then see the “Ordering supplies” section of the User’s Guide
or visit www.lexmark.com.
Troubleshooting 112
Imaging unit messages
Imaging unit low [84.xy]
‑ Blinking
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then you may need
to order an imaging unit. If necessary, press on the printer control panel to continue printing.
Imaging unit nearly low [84.xy]
Troubleshooting 113
‑ Slowly blinking
‑ Blinking
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then press on
the printer control panel, if necessary, to continue printing.
Imaging unit very low [84.xy]
‑ Blinking
‑ Blinking
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then you may need
to replace the imaging unit very soon. For more information, see the “Replacing supplies” section of the User’s Guide.
If necessary, press on the printer control panel to continue printing.
Non-Lexmark imaging unit, see User’s Guide [33.xy]
If the printer control panel lights blink from left to right repeatedly, then the printer has detected a non‑Lexmark imaging
unit installed in the printer.
Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies
or parts may affect the performance, reliability, or life of the printer and its imaging components.
Troubleshooting 114
Warning—Potential Damage: Use of third-party supplies or parts can affect warranty coverage. Damage caused by
the use of third-party supplies or parts is not covered by the warranty.
All life indicators are designed to function with Lexmark supplies and parts, and may deliver unpredictable results if
third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark
printer or associated components.
To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your printer,
press and simultaneously for at least four seconds to clear the light sequence.
Note: For the list of supported supplies, see the “Ordering supplies” section of the User's Guide or visit
http://support.lexmark.com.
Replace imaging unit, 0 estimated pages remain [84.xy]
‑ On
‑ Blinking
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then replace the
imaging unit. For more information, see the instruction sheet that came with the supply.
Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or
visit www.lexmark.com.
Troubleshooting 115
Reinstall missing or unresponsive imaging unit [31.xy]
‑ On
‑ Blinking
If the printer control panel light sequence matches the light sequence in the preceding illustration, then press
twice quickly to see the supplemental light sequence.
‑ On
‑ On
‑ Blinking
Troubleshooting 116
If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or more of
the following:
•Remove the imaging unit, and then reinstall it.
•Remove the imaging unit, and then install a new one. For more information, see the instruction sheet that came
with the supply.
Replace unsupported imaging unit [32.xy]
‑ On
‑ On
‑ On
‑ Blinking
If the printer control panel light sequence matches the light sequence in the preceding illustration, then remove the
imaging unit, and then install a supported one. For more information, see the instruction sheet that came with the
supply.
Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or
visit www.lexmark.com.
Troubleshooting 117
Paper loading messages
Incorrect paper size, open [paper source] [34]
‑ On
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then press
twice quickly to see the supplemental light sequence.
‑ On
Troubleshooting 118
‑ On
‑ On
‑ On
If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or more of
the following:
•Load the correct size of paper.
•From the printer control panel, press to clear the light sequence and print using a different tray.
•Check the length and width guides and make sure the paper is loaded properly in the tray.
•Make sure the correct paper size and type are specified in Print Properties or the Print dialog settings.
•Make sure the correct paper size and type are specified in the Paper menu on the printer control panel:
–If the printer is on a network, then access the Embedded Web Server.
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•Print a network setup page or menu settings page, and then locate IP address in TCP/IP section.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > Paper Menu.
–If the printer is connected to a computer by a USB or parallel cable, then access the Paper menu through the
Local Printer Settings Utility for Windows or through Printer Settings for Macintosh.
Note: Make sure the paper size is correctly set. For example, if the MP Feeder Size is set to Universal, then make
sure the paper is large enough for the data being printed.
Load [paper source] with [custom type name] [orientation]
‑ On
Troubleshooting 119
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then try one or
more of the following:
•Load the tray or feeder with the correct size and type of paper.
•From the printer control panel, press to continue printing.
Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that tray. If the
printer cannot find a tray that has the correct size and type of paper, then it prints from the default paper
source.
•Press to cancel the print job.
Load [paper source] with [custom type string] [orientation]
‑ On
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then try one or
more of the following:
•Load the tray or feeder with the correct size and type of paper.
•From the printer control panel, press to continue printing.
Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that tray. If the
printer cannot find a tray that has the correct size and type of paper, then it prints from the default paper
source.
•From the printer control panel, press to cancel the print job.
Troubleshooting 120
Load [paper source] with [paper size] [orientation]
‑ On
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then try one or
more of the following:
•Load the tray or feeder with the correct size of paper.
•From the printer control panel, press to continue printing.
Note: If the printer finds a tray that has the correct size of paper, then it feeds from that tray. If the printer
cannot find a tray that has the correct size of paper, then it prints from the default paper source.
•From the printer control panel, press to cancel the print job.
Troubleshooting 121
Load [paper source] with [paper type] [paper size] [orientation]
‑ On
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then try one or
more of the following:
•Load the tray or feeder with the correct size and type of paper.
•From the printer control panel, press to continue printing.
Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that tray. If the
printer cannot find a tray that has the correct size and type of paper, then it prints from the default paper
source.
•From the printer control panel, press to cancel the print job.
Troubleshooting 122
Load Manual Feeder with [custom type name] [orientation]
‑ On
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then try one or
more of the following:
•Load the multipurpose feeder with the correct size and type of paper.
•From the printer control panel, press to continue printing.
Note: If no paper is loaded in the feeder, then the printer manually overrides the request, and then prints from
an automatically selected tray.
•Press to cancel the print job.
Troubleshooting 123
Load Manual Feeder with [custom type string] [orientation]
‑ On
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then try one or
more of the following:
•Load the multipurpose feeder with the correct size and type of paper.
•From the printer control panel, press to continue printing.
Note: If no paper is loaded in the feeder, then the printer manually overrides the request, and then prints from
an automatically selected tray.
•Press to cancel the print job.
Troubleshooting 124
Load Manual Feeder with [paper size] [orientation]
‑ On
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then try one or
more of the following:
•Load the feeder with the correct size and type of paper.
•From the printer control panel, press to continue printing.
Note: If no paper is loaded in the feeder, then the printer manually overrides the request, and then prints from
an automatically selected tray.
•Press to cancel the print job.
Troubleshooting 125
Load Manual Feeder with [paper type] [paper size] [orientation]
‑ On
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then try one or
more of the following:
•Load the multipurpose feeder with the correct size and type of paper.
•From the printer control panel, press to continue printing.
Note: If no paper is loaded in the feeder, then the printer manually overrides the request, and then prints from
an automatically selected tray.
•Press to cancel the print job.
Troubleshooting 126
Remove paper from standard output bin
‑ Blinking
If the printer control panel light sequence matches the light sequence in the preceding illustration, then do the following:
1Remove the paper stack from the standard output bin.
2From the printer control panel, press to continue printing.
Printer communication error messages
Network [x] software error [54]
Troubleshooting 127
‑ On
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then press
twice quickly to see the supplemental light sequence.
‑ On
‑ Blinking
‑ On
If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or more of
the following:
•From the printer control panel, press to continue printing.
•Unplug the router, then wait for 30 seconds, and then plug the router back again.
•Turn off the printer, wait for about 10 seconds, and then turn the printer back on.
•Update the network firmware in the printer or print server. For more information, visit the Lexmark Web site at
http://support.lexmark.com.
Troubleshooting 128
Standard parallel port disabled [56]
‑ On
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then press
twice quickly to see the supplemental light sequence.
‑ On
‑ Slowly blinking
‑ Slowly blinking
Troubleshooting 129
‑ On
If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or more of
the following:
•From the printer control panel, press to continue printing.
Note: The printer discards any data received through the parallel port.
•Set the Parallel Buffer to Auto.
–If the printer is on a network, then access the Embedded Web Server.
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP
section.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > Network/Ports > Parallel.
3In the Parallel Buffer field, enter 2.
4Click Submit.
–If the printer is connected to a computer by a USB or parallel cable, then access the Parallel menu through the
Local Printer Settings Utility for Windows or through Printer Settings for Macintosh.
Standard network software error [54]
‑ On
‑ On
Troubleshooting 130
If the printer control panel light sequence matches the light sequence in the preceding illustration, then press
twice quickly to see the supplemental light sequence.
‑ On
‑ On
‑ On
If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or more of
the following:
•From the printer control panel, press to continue printing.
•Turn off the printer, and then turn it back on.
•Update the network firmware in the printer or on the print server. For more information, visit the Lexmark Web
site at http://support.lexmark.com.
Troubleshooting 131
Rear USB port disabled [56]
‑ On
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then press
twice quickly to see the supplemental light sequence.
‑ On
‑ Blinking
‑ Blinking
Troubleshooting 132
‑ On
If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or more of
the following:
•From the printer control panel, press to continue printing.
Note: The printer discards any data received through the USB port.
•Set the USB Buffer to Auto:
–If the printer is on a network, then access the Embedded Web Server.
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP
section.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > Network/Ports > Standard USB.
3In the USB Buffer field, enter 2.
4Click Submit.
–If the printer is connected to a computer by a USB or parallel cable, then access the USB menu through the Local
Printer Settings Utility for Windows.
Insufficient memory error messages
Insufficient memory to collate job [37]
‑ On
‑ On
Troubleshooting 133
If the printer control panel light sequence matches the light sequence in the preceding illustration, then press
twice quickly to see the supplemental light sequence.
‑ On
‑ On
‑ On
If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or more of
the following:
•From the printer control panel, press to print the portion of the job already stored and begin collating the rest
of the print job.
•From the printer control panel, press to cancel the print job.
Troubleshooting 134
Insufficient memory to support Resource Save feature [35]
‑ On
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then press
twice quickly to see the supplemental light sequence.
‑ On
‑ Blinking
‑ On
Troubleshooting 135
If the supplemental light sequence matches the light sequence in the preceding illustration, then press on the
printer control panel to clear the light sequence.
The job will be printed without using Resource Save.
Memory full [38]
‑ On
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then press
twice quickly to see the supplemental light sequence.
Troubleshooting 136
‑ On
‑ On
‑ On
‑ On
If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or more of
the following:
•From the printer control panel, press to continue printing. A data loss will occur.
•From the printer control panel, press to cancel the print job.
•Install additional printer memory.
•Decrease the resolution setting.
Miscellaneous messages
Close front door
‑ On
If the printer control light sequence matches the light sequence in the preceding illustration, then close the front door
of the printer.
Troubleshooting 137
Complex page, some data may not have printed [39]
‑ On
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then press
twice quickly to see the supplemental light sequence.
‑ On
‑ On
‑ On
Troubleshooting 138
If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or more of
the following:
•From the printer control panel, press to continue printing. A data loss may occur.
•From the printer control panel, press to cancel the print job.
•Install additional printer memory.
•Reduce the number and size of fonts, the number and complexity of images, and the number of pages in the print
job.
PPDS font error [50]
‑ On
‑ On
Troubleshooting 139
If the printer control light sequence matches the light sequence in the preceding illustration, then press twice
quickly to see the supplemental light sequence.
‑ On
‑ Blinking
‑ On
If the supplemental light sequence matches the light sequence in the preceding illustration, then try one or more of
the following:
•From the printer control panel, press to continue printing.
•From the printer control panel, press to cancel the print job.
Troubleshooting 140
Printer had to restart. Last job may be incomplete.
‑ Blinking
‑ Blinking
‑ Blinking
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then press on
the printer control panel to continue printing.
For more information, visit http://support.lexmark.com or contact customer support.
Troubleshooting 141
Service error
‑ Blinking
‑ Blinking
‑ Blinking
‑ Blinking
‑ Blinking
‑ Blinking
If the printer control panel light sequence matches the light sequence in the preceding illustration, then turn off the
printer, and then turn it back on.
If the lights are still blinking after 10 seconds, then the printer may need to be serviced. Visit
http://support.lexmark.com or contact your system support person.
Troubleshooting 142
Too many trays attached [58]
‑ On
‑ On
If the printer control panel light sequence matches the light sequence in the preceding illustration, then press
twice quickly to see the supplemental light sequence.
‑ On
‑ On
‑ On
Troubleshooting 143
‑ On
If the supplemental light sequence matches the light sequence in the preceding illustration, then do the following:
1Turn off the printer.
2Unplug the power cord from the electrical outlet.
Note: Optional trays lock together when stacked. Remove stacked trays one at a time from the top to the
bottom.
3Remove the extra tray or trays.
4Connect the power cord to a properly grounded electrical outlet.
5Turn the printer back on.
Solving printer problems
Basic printer problems
The printer is not responding
Action Yes No
Step 1
Make sure the printer is turned on.
Is the printer turned on?
Go to step 2. Turn on the printer.
Step 2
Check if the printer is in Sleep mode or Hibernate mode.
Is the printer in Sleep mode or Hibernate mode?
Press the Sleep button
to wake the printer
from Sleep mode or
Hibernate mode.
Go to step 3.
Step 3
Check if one end of the power cord is plugged into the printer and the
other to a properly grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Go to step 4. Plug one end of the
power cord into the
printer and the other to
a properly grounded
electrical outlet.
Step 4
Check other electrical equipment plugged into the electrical outlet.
Does other electrical equipment work?
Unplug the other
electrical equipment,
and then turn on the
printer. If the printer
does not work, then
reconnect the other
electrical equipment.
Go to step 5.
Troubleshooting 144
Action Yes No
Step 5
Check if the cables connecting the printer and the computer are inserted
in the correct ports.
Are the cables inserted in the correct ports?
Go to step 6. Make sure to match the
following:
•The USB symbol on
the cable with the
USB symbol on the
printer
•The appropriate
Ethernet cable with
the Ethernet port
Step 6
Make sure the electrical outlet is not turned off by a switch or breaker.
Is the electrical outlet turned off by a switch or breaker?
Turn on the switch or
reset the breaker.
Go to step 7.
Step 7
Check if the printer is plugged into any surge protectors, uninterruptible
power supplies, or extension cords.
Is the printer plugged into any surge protectors, uninterruptible power
supplies, or extension cords?
Connect the printer
power cord directly to
a properly grounded
electrical outlet.
Go to step 8.
Step 8
Check if one end of the printer cable is plugged into a port on the printer
and the other to the computer, print server, option, or other network
device.
Is the printer cable securely attached to the printer and the computer,
print server, option, or other network device?
Go to step 9. Connect the printer
cable securely to the
printer and the
computer, print server,
option, or other
network device.
Step 9
Make sure to install all hardware options properly and remove any packing
material.
Are all hardware options properly installed and all packing material
removed?
Go to step 10. Turn off the printer,
remove all packing
materials, then
reinstall the hardware
options, and then turn
on the printer.
Step 10
Check if you have selected the correct port settings in the printer driver.
Are the port settings correct?
Go to step 11. Use correct printer
driver settings.
Step 11
Check the installed printer driver.
Is the correct printer driver installed?
Go to step 12. Install the correct
printer driver.
Step 12
Turn off the printer, then wait for about 10 seconds, and then turn the
printer back on.
Is the printer working?
The problem is solved. Contact customer
support.
Troubleshooting 145
Option problems
Cannot detect internal option
Action Yes No
Step 1
Turn off the printer, then wait for about 10 seconds, and then turn on the
printer.
Does the internal option operate correctly?
The problem is solved. Go to step 2.
Step 2
Check if the internal option is properly installed in the controller board.
aTurn off the printer using the power switch, and then unplug the power
cord from the electrical outlet.
bMake sure the internal option is installed in the appropriate connector
in the controller board.
cConnect the power cord to the printer, then to a properly grounded
electrical outlet, and then turn on the printer.
Is the internal option properly installed in the controller board?
Go to step 3. Connect the internal
option to the controller
board.
Step 3
Print a menu settings page, and then check to see if the internal option is
listed in the Installed Features list.
Is the internal option listed in the menu settings page?
Go to step 4. Reinstall the internal
option.
Step 4
aCheck if the internal option is selected.
It may be necessary to manually add the internal option in the printer
driver to make it available for print jobs. For more information, see
“Adding available options in the print driver” on page 20.
bResend the print job.
Does the internal option operate correctly?
The problem is solved. Contact customer
support.
Troubleshooting 146
Tray problems
Action Yes No
Step 1
aOpen the tray and do one or more of the following:
•Check for paper jams or misfeeds.
•Check if the paper size indicators on the paper guides are aligned
with the paper size indicators on the tray.
•If you are printing on custom‑size paper, then make sure that the
paper guides rest against the edges of the paper.
•Make sure the paper is below the maximum paper fill indicator.
•Make sure paper lies flat in the tray.
bCheck if the tray closes properly.
Is the tray working?
The problem is solved. Go to step 2.
Step 2
aTurn off the printer, then wait about 10 seconds, and then turn the
printer back on.
bResend the print job.
Is the tray working?
The problem is solved. Go to step 3.
Step 3
Check if the tray is installed.
Print a menu settings page, and then check if the tray is listed in the
Installed Options list.
Is the tray listed in the menu settings page?
Go to step 4. Reinstall the tray. For
more information, see
the setup
documentation that
came with the tray.
Step 4
Check if the tray is available in the printer driver.
Note: If necessary, manually add the tray in the printer driver to make it
available for print jobs. For more information, see “Adding available
options in the print driver” on page 20.
Is the tray available in the printer driver?
Go to step 5. Manually add the tray
in the printer driver.
Step 5
Check if the option is selected.
aFrom the application you are using, select the option. For Mac OS X
version 9 users, make sure the printer is set up in Chooser.
bResend the print job.
Is the tray working?
The problem is solved. Contact customer
support.
Troubleshooting 147
Paper feed problems
Paper frequently jams
Action Yes No
Step 1
aPull out the tray, and then do one or more of the following:
•Make sure paper lies flat in the tray.
•Check if the paper size indicators on the paper guides are aligned
with the paper size indicators on the tray.
•Check if the paper guides are aligned against the edges of the
paper.
•Make sure the paper is below the maximum paper fill indicator.
•Check if you are printing on a recommended paper size and type.
bInsert the tray properly.
If jam recovery is enabled, then the print jobs will reprint
automatically.
Do paper jams still occur frequently?
Go to step 2. The problem is solved.
Step 2
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
bResend the print job.
Do paper jams still occur frequently?
Go to step 3. The problem is solved.
Step 3
aReview the tips on avoiding jams. For more information, see “Avoiding
jams” on page 86.
bFollow the recommendations, and then resend the print job.
Do paper jams still occur frequently?
Contact customer
support.
The problem is solved.
Paper jam message remains after jam is cleared
Action Yes No
Open front door and remove all trays.
aClear any jammed pages.
Note: Make sure all paper fragments are removed.
bPress to clear the message and continue printing.
Does the paper jam message remain?
Contact customer
support.
The problem is solved.
Troubleshooting 148
Jammed pages are not reprinted
Actions Yes No
aFrom the Print Recovery menu, set Jam Recovery to Auto or On. To
access the Print Recovery menu, try one or more of the following:
•If the printer is on a network, then open a Web browser and type
the printer IP address in the address field. Then navigate to
Settings > General Settings > Print Recovery.
Note: If you do not know the IP address of the printer, then print
a network setup page and locate the IP address in the TCP/IP
section.
•If the printer is connected to a computer by a USB or parallel cable,
then open the Local Printer Settings Utility for Windows or the
Printer Settings for Macintosh.
bResend the pages that did not print.
Were the jammed pages reprinted?
The problem is solved. Contact customer
support.
Solving print problems
Printing problems
Print jobs do not print
Action Yes No
Step 1
aFrom the document you are trying to print, open the Print dialog and
check if you have selected the correct printer.
Note: If the printer is not the default printer, then you must select
the printer for each document that you want to print.
bResend the print job.
Do the jobs print?
The problem is solved. Go to step 2.
Troubleshooting 149
Action Yes No
Step 2
aCheck if the printer is plugged in and turned on, and if the printer
control panel light sequence matches the light sequence in the
following illustration:
Ready
‑ On
bResend the print job.
Do the jobs print?
The problem is solved. Go to step 3.
Step 3
If printer control panel light sequence indicates an error, then clear the
message. For more information on printer control panel error light
sequences, see “Understanding the printer messages” on page 104.
Note: The printer continues to print after clearing the message.
Do the jobs print?
The problem is solved. Go to step 4.
Step 4
aCheck if the ports (USB, serial, or Ethernet) are working and if the
cables are securely connected to the computer and the printer.
Note: For more information, see the setup documentation that
came with the printer.
bResend the print job.
Do the jobs print?
The problem is solved. Go to step 5.
Step 5
aTurn off the printer, then wait for about 10 seconds, and then turn the
printer back on.
bResend the print job.
Do the jobs print?
The problem is solved. Go to step 6.
Troubleshooting 150
Action Yes No
Step 6
aRemove and reinstall the printer software. For more information, see
“Installing the printer” on page 19.
Note: The printer software is available at
http://support.lexmark.com.
bResend the print job.
Do the jobs print?
The problem is solved. Contact customer
support.
Printing slows down
Notes:
•When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser.
•The printer speed may be reduced when printing for long periods of time, or printing at elevated temperatures.
•The printer speed may also be reduced when the printed output resolution is set to 1,200 dpi.
Action Yes No
Place letter‑ or A4‑size paper in the tray, and then resend the print job.
Does the print speed increase?
The problem is solved. Contact customer
support.
Print job takes longer than expected
Action Yes No
Step 1
Reduce the number and size of fonts, the number and complexity of
images, and the number of pages in the print job, and then resend the
print job.
Does the print job still take longer than expected?
Go to step 2. The problem is solved.
Step 2
From the Print Recovery menu, disable the Page Protect feature. To access
the Print Recovery menu, do either of the following:
•If the printer is on a network, then open a Web browser and type the
printer IP address in the address field. Then navigate to Settings >
General Settings > Print Recovery.
Note: If you do not know the IP address of the printer, then print a
network setup page and locate the IP address in the TCP/IP section.
•If the printer is connected to a computer by a USB or parallel cable,
then open the Local Printer Settings Utility for Windows or Printer
Settings for Macintosh.
Does the print job still take longer than expected?
Go to step 3. The problem is solved.
Troubleshooting 151
Action Yes No
Step 3
From the Eco‑Mode menu, change the environmental settings. To access
the Eco‑Mode menu, do either of the following:
•If the printer is on a network, then open a Web browser and type the
printer IP address in the address field. Then navigate to Settings >
General Settings > Eco‑Mode.
Note: If you do not know the IP address of the printer, then print a
network setup page and locate the IP address in the TCP/IP section.
•If the printer is connected to a computer by a USB or parallel cable,
then open the Local Printer Settings Utility for Windows or Printer
Settings for Macintosh.
Note: When using the Eco-Mode setting, you may notice a reduction in
performance.
Does the print job still take longer than expected?
Install additional
printer memory.
For more information,
contact customer
support.
The problem is solved.
Job prints from the wrong tray or on the wrong paper
Actions Yes No
Step 1
aCheck if you are printing on paper that is supported by the tray.
bResend the print job.
Does the job print from the correct tray or on the correct paper?
The problem is solved. Go to step 2.
Step 2
aFrom the Paper menu, set the paper size and type to match the paper
loaded in the tray. To access the Paper menu, do either of the
following:
•If the printer is on a network, then open a Web browser and type
the printer IP address in the address field. Then navigate to
Settings > Paper Menu.
Note: If you do not know the IP address of the printer, then print
a network setup page and locate the IP address in the TCP/IP
section.
•If the printer is connected to a computer by a USB or parallel cable,
then open the Local Printer Settings Utility for Windows or Printer
Settings for Macintosh.
bResend the print job.
Does the job print from the correct tray or on the correct paper?
The problem is solved. Go to step 3.
Troubleshooting 152
Actions Yes No
Step 3
aDepending on your operating system, open Printing Preferences or
the Print dialog, and then specify the paper type.
bResend the print job.
Does the job print from the correct tray or on the correct paper?
The problem is solved. Contact customer
support.
Incorrect characters print
Action Yes No
Step 1
Check if the printer control panel light sequence matches the light
sequence in the following illustration:
Hex Trace
‑ Slowly blinking
Do both light sequences match?
Turn off the printer,
and then turn it back on
to deactivate Hex Trace
mode.
Go to step 2.
Step 2
aOpen a Web browser, and then type the printer IP address in the
address field.
bClick Settings > Network/Ports, and then click Standard Network or
Network [x].
cSelect PCL SmartSwitch or PS SmartSwitch, and then click Submit.
dResend the print job.
Do incorrect characters print?
Contact customer
support.
The problem is solved.
Tray linking does not work
Note: The trays and the multipurpose feeder do not automatically detect the paper size. You must set the size from
the Paper Size/Type menu.
Troubleshooting 153
Action Yes No
aFrom the Paper menu, set the paper size and type to match the paper
loaded in the trays to be linked. To access the Paper menu, do either
of the following:
•If the printer is on a network, then open a Web browser and type
the printer IP address in the address field. Then navigate to
Settings > Paper Menu.
Note: If you do not know the IP address of the printer, then print
a network setup page and locate the IP address in the TCP/IP
section.
•If the printer is connected to a computer by a USB or parallel cable,
then open the Local Printer Settings Utility for Windows or Printer
Settings for Macintosh.
Note: The paper size and type must match for trays to be linked.
bResend the print job.
Do the trays link correctly?
The problem is solved. Contact customer
support.
Large jobs do not collate
Action Yes No
Step 1
aFrom the Finishing menu, set Collate to On. To access the Finishing
menu, do either of the following:
•If the printer is on a network, then open a Web browser and type
the printer IP address in the address field. Then, navigate to
Settings > Print Settings > Finishing Menu.
Note: If you do not know the IP address of the printer, then print
a network setup page and locate the IP address in the TCP/IP
section.
•If the printer is connected to a computer by a USB or parallel cable,
then open the Local Printer Settings Utility for Windows or Printer
Settings for Macintosh.
bResend the print job.
Does the job print and collate correctly?
The problem is solved. Go to step 2.
Step 2
aFrom the printer software, set Collate to On.
Note: Setting Collate to Off in the software overrides the setting in
the Finishing menu.
bResend the print job.
Does the job print and collate correctly?
The problem is solved. Go to step 3.
Troubleshooting 154
Action Yes No
Step 3
Reduce the number and size of fonts, the number and complexity of
images, and the number of pages in the job.
Does the job print and collate correctly?
The problem is solved. Contact customer
support.
Unexpected page breaks occur
Action Yes No
Step 1
From the Setup menu, adjust the print timeout setting. To access the Setup
menu, do either of the following:
•If the printer is on a network, then access the Embedded Web Server:
aOpen a Web browser, and then type the printer IP address in the
address field.
Note: If you do not know the IP address of the printer, then print
a network setup page and locate the IP address in the TCP/IP
section.
bNavigate to:
Settings > General Settings > Timeouts > adjust the print timeout
setting > Submit
•If the printer is connected to a computer by a USB or parallel cable,
then open the Local Printer Settings Utility for Windows or Printer
Settings for Macintosh.
Does the file print correctly?
The problem is solved. Go to step 2.
Step 2
aCheck the original file for manual page breaks.
bResend the print job.
Does the file print correctly?
The problem is solved. Contact customer
support.
Print quality problems
Printer is printing blank pages
Troubleshooting 155
Action Yes No
Step 1
aCheck if there is packing material left on the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
2Check if the packing material is properly removed from the imaging
unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3Reinstall the imaging unit, and then the cartridge.
bResend the print job.
Is the printer still printing blank pages?
Go to step 2. The problem is solved.
Step 2
aRedistribute the toner in the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
2Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3Reinstall the imaging unit, and then the cartridge.
bResend the print job.
Is the printer still printing blank pages?
Go to step 3. The problem is solved.
Step 3
Replace the imaging unit, and then resend the print job.
Is the printer still printing blank pages?
Contact customer
support.
The problem is solved.
Clipped pages or images
Leading edge
Trailing edge
ABCDE
ABCDE
ABCDE
Troubleshooting 156
Action Yes No
Step 1
aMove the width and length guides in the tray to the correct positions
for the paper loaded.
bResend the print job.
Is the page or image clipped?
Go to step 2. The problem is solved.
Step 2
From the Paper menu, set the paper size and type to match the paper
loaded in the tray. To access the Paper menu, do either of the following:
•If the printer is on a network, then open a Web browser and type the
printer IP address in the address field. Then, navigate to Settings >
Paper Menu.
Note: If you do not know the IP address of the printer, then print a
network setup page and locate the IP address in the TCP/IP section.
•If the printer is connected to a computer by a USB or parallel cable,
then open the Local Printer Settings Utility for Windows or Printer
Settings for Macintosh.
Do the paper size and type settings match the paper loaded in the tray?
Go to step 3. Do one or more of the
following:
•Specify the correct
paper size and type
from the tray
settings to match
the paper loaded in
the tray.
•Change the paper
loaded in the tray
to match the paper
size and type
specified in the tray
settings.
Step 3
aDepending on your operating system, specify the paper size and type
from Printing Preferences or the Print dialog.
bResend the print job.
Is the page or image clipped?
Go to step 4. The problem is solved.
Step 4
aReinstall the imaging unit.
1Remove the toner cartridge.
2Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3Install the imaging unit, and then the cartridge.
bResend the print job.
Is the page or image clipped?
Contact customer
support.
The problem is solved.
Troubleshooting 157
Shadow images appear on prints
ABCD
ABCD
ABCD
ABCD
Leading edge
Trailing edge
Action Yes No
Step 1
Check if the paper loaded in the tray has the correct paper type and weight.
Is paper with the correct paper type and weight loaded in the tray?
Go to step 2. Load paper with the
correct paper type and
weight in the tray.
Step 2
From the Paper menu, set the paper size and type to match the paper
loaded in the tray. To access the Paper menu, do either of the following:
•If the printer is on a network, then open a Web browser and type the
printer IP address in the address field. Then, navigate to Settings >
Paper Menu.
Note: If you do not know the IP address of the printer, then print a
network setup page and locate the IP address in the TCP/IP section.
•If the printer is connected to a computer by a USB or parallel cable,
then open the Local Printer Settings Utility for Windows or Printer
Settings for Macintosh.
Do the paper type and weight settings match the paper loaded in the tray?
Go to step 3. Change the paper type
and weight to match
the paper loaded in the
tray.
Step 3
aDepending on your operating system, specify the paper type and
weight from Printing Preferences or the Print dialog.
bResend the print job.
Do shadow images still appear on the prints?
Go to step 4. The problem is solved.
Step 4
Replace the imaging unit, and then resend the print job.
Do shadow images still appear on the prints?
Contact customer
support.
The problem is solved.
Gray background on prints
ABCDE
ABCDE
ABCDE
Leading edge
Trailing edge
Troubleshooting 158
Action Yes No
Step 1
aFrom the Quality menu, select a lower number to reduce the toner
density. To access the Quality menu, do either of the following:
•If the printer is on a network, then open a Web browser and type
the printer IP address in the address field. Then, navigate to
Settings > Print Settings > Quality Menu.
Note: If you do not know the IP address of the printer, then print
a network setup page and locate the IP address in the TCP/IP
section.
•If the printer is connected to a computer by a USB or parallel cable,
then open the Local Printer Settings Utility for Windows or Printer
Settings for Macintosh.
Note: 8 is the factory default setting.
bResend the print job.
Does the gray background disappear from the prints?
The problem is solved. Go to step 2.
Step 2
Reinstall the imaging unit and the toner cartridge.
aRemove the toner cartridge.
bRemove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to light
may cause print quality problems.
cReinstall the imaging unit, and then the cartridge.
dResend the print job.
Does the gray background disappear from the prints?
The problem is solved. Contact customer
support.
Incorrect margins on prints
ABCD
ABCD
ABCD
Action Yes No
Step 1
aMove the width and length guides in the tray to the correct positions
for the paper size loaded.
bResend the print job.
Are the margins correct?
The problem is solved. Go to step 2.
Troubleshooting 159
Action Yes No
Step 2
From the Paper menu, check if the paper size setting matches the paper
loaded in the tray. To access the Paper menu, do either of the following:
•If the printer is on a network, then open a Web browser and type the
printer IP address in the address field. Then, navigate to Settings >
Paper Menu.
Note: If you do not know the IP address of the printer, then print a
network setup page and locate the IP address in the TCP/IP section.
•If the printer is connected to a computer by a USB or parallel cable,
then open the Local Printer Settings Utility for Windows or the Printer
Settings for Macintosh.
Does the paper size setting match the paper loaded in the tray?
Go to step 3. Do one or more of the
following:
•Change the paper
size setting to
match the paper
loaded in the tray.
•Change the paper
loaded in the tray
to match the paper
size setting.
Step 3
aDepending on your operating system, specify the paper size from
Printing Preferences or from the Print dialog.
bResend the print job.
Are the margins correct?
The problem is solved. Contact customer
support.
Paper curl
Action Yes No
Step 1
Move the width and length guides in the tray to the correct positions for
the size of the paper loaded.
Are the width and length guides positioned correctly?
Go to step 2. Adjust the width and
length guides.
Step 2
From the Paper menu, set the paper size and type to match the paper
loaded in the tray. To access the Paper menu, try one or more of the
following:
•If the printer is on a network, then open a Web browser and type the
printer IP address in the address field. Then, navigate to Settings >
Paper Menu.
Note: If you do not know the IP address of the printer, then print a
network setup page and locate the IP address in the TCP/IP section.
•If the printer is connected to a computer by a USB or parallel cable,
then open the Local Printer Settings Utility for Windows or the Printer
Settings for Macintosh.
Do the paper type and weight match the type and weight of the paper in
the tray?
Go to step 3. Change the paper type
and weight to match
the paper loaded in the
tray.
Troubleshooting 160
Action Yes No
Step 3
aDepending on your operating system, specify the paper type and
weight from Printing Preferences or from the Print dialog.
bResend the print job.
Is the paper still curled?
Go to step 4. The problem is solved.
Step 4
aRemove the paper from the tray, and then turn it over.
bResend the print job.
Is the paper still curled?
Go to step 5. The problem is solved.
Step 5
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
bResend the print job.
Is the paper still curled?
Contact customer
support.
The problem is solved.
Print irregularities
) )
ABCDE
ABCDE
ABCDE
Leading edge
Trailing edge
Action Yes No
Step 1
aMove the width and length guides in the tray to the correct positions
for the size of the paper loaded in the tray.
bResend the print job.
Do print irregularities still appear?
Go to step 2. The problem is solved.
Troubleshooting 161
Action Yes No
Step 2
From the Paper menu, set the paper size and type to match the paper
loaded in the tray. To access the Paper menu, do either of the following:
•If the printer is on a network, then open a Web browser and type the
printer IP address in the address field. Then navigate to Settings >
Paper Menu.
Note: If you do not know the IP address of the printer, then print a
network setup page and locate the IP address in the TCP/IP section.
•If the printer is connected to a computer by a USB or parallel cable,
then open the Local Printer Settings Utility for Windows or Printer
Settings for Macintosh.
Do the printer settings match the type and weight of the paper loaded in
the tray?
Go to step 3. Specify the correct
paper type and weight
to match the paper
loaded in the tray.
Step 3
aDepending on your operating system, specify the paper type and
weight from Printing Preferences or the Print dialog.
bResend the print job.
Do print irregularities still appear?
Go to step 4. The problem is solved.
Troubleshooting 162
Action Yes No
Step 4
Check if the paper loaded in the tray has texture or rough finishes.
Are you printing on textured or rough paper?
From the Paper Texture
menu, change the
texture settings. To
access the Paper
Texture menu, do
either of the following:
•If the printer is on a
network, then open
a Web browser and
type the printer IP
address in the
address field. Then
navigate to
Settings > Paper
Menu > Paper
Texture.
Note: If you do not
know the IP
address of the
printer, then print
a network setup
page and locate
the IP address in
the TCP/IP section.
•If the printer is
connected to a
computer by a USB
or parallel cable,
then open the Local
Printer Settings
Utility for Windows
or Printer Settings
for Macintosh.
Go to step 5.
Step 5
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
bResend the print job.
Do print irregularities still appear?
Go to step 6. The problem is solved.
Step 6
Replace the imaging unit, and then resend the print job.
Do print irregularities still appear?
Contact customer
support at
http://support.lexmar
k.com or your service
representative.
The problem is solved.
Troubleshooting 163
Repeating defects appear on prints
Action Yes No
Step 1
Measure the distance between the defects.
Check for a distance between the defects that equals:
•97 mm (3.82 in.)
•47 mm (1.85 in.)
•38 mm (1.5 in.)
Is the distance between defects equal to one of the listed measurements?
Go to step 2. 1Check if the
distance between
the defects equal
to 80 mm (3.15 in.)
2Take note of the
distance, and then
contact customer
support at
http://support.le
xmark.com or
your service
representative.
Step 2
Replace the imaging unit, and then resend the print job.
Do the repeating defects still appear?
Contact customer
support at
http://support.lexma
rk.com or your service
representative.
The problem is solved.
Print is too dark
ABC
DEF
ABC
DEF
Troubleshooting 164
Action Yes No
Step 1
aFrom the Quality menu, reduce the toner darkness. To access the
Quality menu, do either of the following:
•If the printer is on a network, then open a Web browser and type
the printer IP address in the address field. Then navigate to
Settings > Printer Settings > Quality Menu.
Note: If you do not know the IP address of the printer, then print
a network setup page and locate the IP address in the TCP/IP
section.
•If the printer is connected to a computer by a USB or parallel cable,
then open the Local Printer Settings Utility for Windows or Printer
Settings for Macintosh.
Note: 8 is the factory default setting.
bResend the print job.
Is the print still too dark?
Go to step 2. The problem is solved.
Step 2
aFrom the Paper Menu, check if the paper type, texture, and weight
match the paper loaded in the tray. To access the Paper Menu, do
either of the following:
•If the printer is on a network, then open a Web browser and type
the printer IP address in the address field. Then navigate to
Settings > Paper Menu.
Note: If you do not know the IP address of the printer, then print
a network setup page and locate the IP address in the TCP/IP
section.
•If the printer is connected to a computer by a USB or parallel cable,
then open the Local Printer Settings Utility for Windows or Printer
Settings for Macintosh.
bResend the print job.
Is the tray set to the type and weight of the paper loaded?
Go to step 3. Change the paper type,
texture, and weight to
match the paper
loaded in the tray.
Step 3
aDepending on your operating system, specify the paper type, texture,
and weight from Printing Preferences or the Print dialog.
bResend the print job.
Is the print still too dark?
Go to step 4. The problem is solved.
Troubleshooting 165
Action Yes No
Step 4
Check if the paper loaded in the tray has texture or rough finishes.
Are you printing on textured or rough paper?
From the Paper Texture
menu, change the
texture settings to
match the paper you
are printing on. To
access the Paper
Texture menu, do
either of the following:
•If the printer is on a
network, then open
a Web browser and
type the printer IP
address in the
address field. Then
navigate to
Settings > Paper
Menu > Paper
Texture.
Note: If you do not
know the IP
address of the
printer, then print
a network setup
page and locate
the IP address in
the TCP/IP section.
•If the printer is
connected to a
computer by a USB
or parallel cable,
then open the Local
Printer Settings
Utility for Windows
or Printer Settings
for Macintosh.
Go to step 5.
Step 5
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
bResend the print job.
Is the print still too dark?
Go to step 6. The problem is solved.
Step 6
Replace the imaging unit, and then resend the print job.
Is the print still too dark?
Contact customer
support.
The problem is solved.
Troubleshooting 166
Print is too light
ABC
DEF
Action Yes No
Step 1
aFrom the Quality menu, increase the toner darkness. To access the
Quality menu, do either of the following:
•If the printer is on a network, then open a Web browser and type
the printer IP address in the address field. Then navigate to
Settings > Printer Settings > Quality Menu.
Note: If you do not know the IP address of the printer, then print
a network setup page and locate the IP address in the TCP/IP
section.
•If the printer is connected to a computer by a USB or parallel cable,
then open the Local Printer Settings Utility for Windows or Printer
Settings for Macintosh.
Note: 8 is the factory default setting.
bResend the print job.
Is the print still too light?
Go to step 2. The problem is solved.
Step 2
aFrom the Paper Menu, check if the paper type, texture, and weight
match the paper loaded in the tray. To access the Paper Menu, do
either of the following:
•If the printer is on a network, then open a Web browser and type
the printer IP address in the address field. Then navigate to
Settings > Paper Menu.
Note: If you do not know the IP address of the printer, then print
a network setup page and locate the IP address in the TCP/IP
section.
•If the printer is connected to a computer by a USB or parallel cable,
then open the Local Printer Settings Utility for Windows or Printer
Settings for Macintosh.
bResend the print job.
Is the tray set to the type and weight of the paper loaded?
Go to step 3. Change the paper type,
texture, and weight to
match the paper
loaded in the tray.
Troubleshooting 167
Action Yes No
Step 3
aDepending on your operating system, specify the paper type, texture,
and weight from Printing Preferences or the Print dialog.
bResend the print job.
Is the print still too light?
Go to step 4. The problem is solved.
Step 4
Make sure that the paper has no texture or rough finishes.
Are you printing on textured or rough paper?
From the Paper Texture
menu, change the
texture settings to
match the paper you
are printing on. To
access the Paper
Texture menu, do
either of the following:
•If the printer is on a
network, then open
a Web browser and
type the printer IP
address in the
address field. Then
navigate to
Settings > Paper
Menu > Paper
Texture.
Note: If you do not
know the IP
address of the
printer, then print
a network setup
page and locate
the IP address in
the TCP/IP section.
•If the printer is
connected to a
computer by a USB
or parallel cable,
then open the Local
Printer Settings
Utility for Windows
or Printer Settings
for Macintosh.
Go to step 5.
Step 5
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
bResend the print job.
Is the print still too light?
Go to step 6. The problem is solved.
Troubleshooting 168
Action Yes No
Step 6
aShake the imaging unit to redistribute the toner.
1Remove the toner cartridge, and then the imaging unit.
2Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3Reinstall the imaging unit, and then the cartridge.
bResend the print job.
Is the print still too light?
Go to step 7. The problem is solved.
Step 7
Replace the imaging unit, and then resend the print job.
Is the print still too light?
Contact customer
support.
The problem is solved.
Skewed print
) )
ABCDE
ABCDE
ABCDE
Action Yes No
Step 1
aMove the width and length guides in the tray to the correct positions
for the size of the paper loaded.
bResend the print job.
Is the print still skewed?
Go to step 2. The problem is solved.
Step 2
aCheck if you are printing on a paper that is supported by the tray.
bResend the print job.
Is the print still skewed?
Contact customer
support.
The problem is solved.
Troubleshooting 169
Printer is printing solid black pages
Action Yes No
Step 1
aReinstall the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
2Install the imaging unit, and then the cartridge.
bResend the print job.
Is the printer printing solid black pages?
Go to step 2. The problem is solved.
Step 2
Replace the imaging unit, and then resend the print job.
Is the printer printing solid black pages?
Contact customer
support.
The problem is solved.
Transparency print quality is poor
Action Yes No
Step 1
From the Paper Menu, set the paper type to match the paper loaded in
the tray. To access the Paper Menu, do either of the following:
•If the printer is on a network, then open a Web browser and type the
printer IP address in the address field. Then navigate to Settings >
Paper Menu.
Note: If you do not know the IP address of the printer, then print a
network setup page and locate the IP address in the TCP/IP section.
•If the printer is connected to a computer by a USB or parallel cable,
then open the Local Printer Settings Utility for Windows or Printer
Settings for Macintosh.
Is the paper type for the tray set to Transparency?
Go to step 2. Set the paper type to
Transparency.
Troubleshooting 170
Action Yes No
Step 2
aCheck if you are using a recommended type of transparency.
bResend the print job.
Is the print quality still poor?
Contact customer
support.
The problem is solved.
Streaked horizontal lines appear on prints
ABCDE
ABCDE
ABCDE
Action Yes No
Step 1
aDepending on your operating system, specify the tray or feeder from
Printing Preferences or the Print dialog.
bResend the print job.
Do streaked horizontal lines still appear on prints?
Go to step 2. The problem is solved.
Step 2
From the Paper Menu, set the paper type and weight to match the paper
loaded in the tray. To access the Paper Menu, do either of the following:
•If the printer is on a network, then open a Web browser and type the
printer IP address in the address field. Then navigate to Settings >
Paper Menu.
Note: If you do not know the IP address of the printer, then print a
network setup page and locate the IP address in the TCP/IP section.
•If the printer is connected to a computer by a USB or parallel cable,
then open the Local Printer Settings Utility for Windows or Printer
Settings for Macintosh.
Do the paper type and weight settings match the paper in the tray?
Go to step 3. Change the paper type
and weight to match
the paper loaded in the
tray.
Step 3
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
bResend the print job.
Do streaked horizontal lines still appear on prints?
Go to step 4. The problem is solved.
Troubleshooting 171
Action Yes No
Step 4
aReinstall the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
2Install the imaging unit, and then the cartridge.
bResend the print job.
Do streaked horizontal lines still appear on prints?
Go to step 5. The problem is solved.
Step 5
Replace the imaging unit, and then resend the print job.
Do streaked horizontal lines still appear on prints?
Contact customer
support.
The problem is solved.
Streaked vertical lines appear on prints
ABCDE
ABCDE
ABCDE
Leading edge
Trailing edge
Action Yes No
Step 1
aDepending on your operating system, specify the paper type, texture,
and weight from Printing Preferences or the Print dialog.
bResend the print job.
Do streaked vertical lines still appear on prints?
Go to step 2. The problem is solved.
Step 2
From the Paper Menu, set the paper type, texture, and weight to match
the paper loaded in the tray. To access the Paper Menu, do either of the
following:
•If the printer is on a network, then open a Web browser and type the
printer IP address in the address field. Then navigate to Settings >
Paper Menu.
Note: If you do not know the IP address of the printer, then print a
network setup page and locate the IP address in the TCP/IP section.
•If the printer is connected to a computer by a USB or parallel cable,
then open the Local Printer Settings Utility for Windows or Printer
Settings for Macintosh.
Do the paper type, texture, and weight match the paper in the tray?
Go to step 3. Change the paper type,
texture, and weight to
match the paper in the
tray.
Troubleshooting 172
Action Yes No
Step 3
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
bResend the print job.
Do streaked vertical lines still appear on prints?
Go to step 4. The problem is solved.
Step 4
aReinstall the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
2Install the imaging unit, and then the cartridge.
bResend the print job.
Do streaked vertical lines still appear on prints?
Go to step 5. The problem is solved.
Step 5
Replace the imaging unit, and then resend the print job.
Do streaked vertical lines still appear on prints?
Contact customer
support at
http://support.lexmar
k.com or your service
representative.
The problem is solved.
Horizontal voids appear on prints
Leading edge
Trailing edge
Action Yes No
Step 1
aMake sure your software program is using a correct fill pattern.
bResend the print job.
Do horizontal voids appear on prints?
Go to step 2. The problem is solved.
Step 2
aLoad the specified tray or feeder with a recommended type of paper.
bResend the print job.
Do horizontal voids appear on prints?
Go to step 3. The problem is solved.
Troubleshooting 173
Action Yes No
Step 3
aRedistribute the toner in the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
2Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3Reinstall the imaging unit, and then the cartridge.
bResend the print job.
Do horizontal voids appear on prints?
Go to step 4. The problem is solved.
Step 4
Replace the imaging unit, and then resend the print job.
Do horizontal voids appear on prints?
Contact customer
support.
The problem is solved.
Vertical voids appear on prints
Leading edge
Trailing edge
Action Yes No
Step 1
aMake sure your software program is using a correct fill pattern.
bResend the print job.
Do vertical voids still appear on prints?
Go to step 2. The problem is solved.
Troubleshooting 174
Action Yes No
Step 2
aFrom the Paper Menu, set the paper type and weight to match the
paper loaded in the tray. To access the Paper Menu, do either of the
following:
•If the printer is on a network, then open a Web browser and type
the printer IP address in the address field. Then navigate to
Settings > Paper Menu.
Note: If you do not know the IP address of the printer, then print
a network setup page and locate the IP address in the TCP/IP
section.
•If the printer is connected to a computer by a USB or parallel cable,
then open the Local Printer Settings Utility for Windows or Printer
Settings for Macintosh.
bResend the print job.
Do vertical voids still appear on prints?
Go to step 3. The problem is solved.
Step 3
Check if you are using a recommended type of paper.
aLoad the specified tray or feeder with a recommended type of paper.
bResend the print job.
Do vertical voids still appear on prints?
Go to step 4. The problem is solved.
Step 4
aRedistribute the toner in the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
2Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3Reinstall the imaging unit, and then the cartridge.
bResend the print job.
Do vertical voids appear on prints?
Contact customer
support.
Note: The laser
scanning unit may be
defective.
The problem is solved.
Toner specks appear on prints
Action Yes No
Replace the imaging unit, and then resend the print job.
Do toner specks appear on prints?
Contact customer
support.
The problem is solved.
Troubleshooting 175
Toner rubs off
Leading edge
Trailing edge
ABC
DEF
Action Yes No
Step 1
From the Paper menu on the printer control panel, check the paper type,
texture, and weight. To access the Paper Menu, do either of the following:
•If the printer is on a network, then open a Web browser and type the
printer IP address in the address field. Then navigate to Settings >
Paper Menu.
Note: If you do not know the IP address of the printer, then print a
network setup page and locate the IP address in the TCP/IP section.
•If the printer is connected to a computer by a USB or parallel cable,
then open the Local Printer Settings Utility for Windows or Printer
Settings for Macintosh.
Do the paper type, texture, and weight match the paper loaded in the
tray?
Go to step 2. Specify the paper type,
texture, and weight
from the tray settings
to match the paper
loaded in the tray.
Step 2
Resend the print job.
Does the toner still rub off?
Contact customer
support.
The problem is solved.
Uneven print density
ABCDE
ABCDE
ABCDE
Action Yes No
Replace the imaging unit, and then resend the print job.
Is the print density uneven?
Contact customer
support.
The problem is solved.
Troubleshooting 176
Embedded Web Server does not open
Action Yes No
Step 1
aTurn on the printer.
bOpen a Web browser, and then type the printer IP address.
cPress Enter.
Does the Embedded Web Server open?
The problem is solved. Go to step 2.
Step 2
Make sure the printer IP address is correct.
aView the printer IP address:
•From the TCP/IP section in the Network/Ports menu
•By printing a network setup page or menu settings page, and then
finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated
by periods, such as 123.123.123.123.
bOpen a Web browser, and then type the IP address.
Note: Depending on the network settings, you may need to type
“https://” instead of “http://” before the printer IP address
to access the Embedded Web Server.
cPress Enter.
Does the Embedded Web Server open?
The problem is solved. Go to step 3.
Step 3
Check if the network is working.
aPrint a network setup page.
bCheck the first section of the network setup page and confirm that the
status is Connected.
Note: If the status is Not Connected, then the connection may be
intermittent, or the network cable may be defective. Contact your
system support person for a solution, and then print another
network setup page.
cOpen a Web browser, and then type the printer IP address.
dPress Enter.
Does the Embedded Web Server open?
The problem is solved. Go to step 4.
Step 4
Check if the cable connections to the printer and print server are secure.
aConnect the cables properly. For more information, see the setup
documentation that came with the printer.
bOpen a Web browser, and then type the printer IP address.
cPress Enter.
Does the Embedded Web Server open?
The problem is solved. Go to step 5.
Troubleshooting 177
Action Yes No
Step 5
Temporarily disable the Web proxy servers.
Proxy servers may block or restrict you from accessing certain Web
sites including the Embedded Web Server.
Does the Embedded Web Server open?
The problem is solved. Contact your system
support person.
Contacting customer support
When you contact customer support, describe the problem you are experiencing, the printer control panel light
sequence, and the troubleshooting steps you have already taken to find a solution.
You need to know your printer model type and serial number. For more information, see the label on the inside top
front cover of the printer. The serial number is also listed on the menu settings page.
Lexmark has various ways to help you solve your printing problem. Visit the Lexmark Web site at
http://support.lexmark.com, and then select one of the following:
Tech Library You can browse our library of manuals, support documentation, drivers, and other downloads to help you
solve common problems.
E-mail You can send an e-mail to the Lexmark team, describing your problem. A service representative will respond
and provide you with information to solve your problem.
Live chat You can chat directly with a service representative. They can work with you to solve your printer problem or
provide assistance through Assisted Service where the service representative can remotely connect to your
computer through the Internet to troubleshoot problems, install updates, or complete other tasks to help
you successfully use your Lexmark product.
Telephone support is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, visit the
Lexmark Web site at http://support.lexmark.com.
Troubleshooting 178
Notices
Product information
Product name:
Lexmark MS310d, MS310dn
Machine type:
4514
Model(s):
220, 230
Edition notice
August 2014
The following paragraph does not apply to any country where such provisions are inconsistent with local law:
LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain
transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the
information herein; these changes will be incorporated in later editions. Improvements or changes in the products or
the programs described may be made at any time.
References in this publication to products, programs, or services do not imply that the manufacturer intends to make
these available in all countries in which it operates. Any reference to a product, program, or service is not intended to
state or imply that only that product, program, or service may be used. Any functionally equivalent product, program,
or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification
of operation in conjunction with other products, programs, or services, except those expressly designated by the
manufacturer, are the user’s responsibility.
For Lexmark technical support, visit http://support.lexmark.com.
For information on supplies and downloads, visit www.lexmark.com.
© 2014 Lexmark International, Inc.
All rights reserved.
GOVERNMENT END USERS
The Software Program and any related documentation are "Commercial Items," as that term is defined in 48 C.F.R.
2.101, "Computer Software" and "Commercial Computer Software Documentation," as such terms are used in 48 C.F.R.
12.212 or 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212 or 48 C.F.R. 227.7202-1 through 227.7207-4,
as applicable, the Commercial Computer Software and Commercial Software Documentation are licensed to the U.S.
Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users
pursuant to the terms and conditions herein.
Notices 179
Trademarks
Lexmark, Lexmark with diamond design, and MarkVision are trademarks of Lexmark International, Inc., registered in
the United States and/or other countries.
Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
PCL® is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company’s designation of a
set of printer commands (language) and functions included in its printer products. This printer is intended to be
compatible with the PCL language. This means the printer recognizes PCL commands used in various application
programs, and that the printer emulates the functions corresponding to the commands.
All other trademarks are the property of their respective owners.
AirPrint and the AirPrint logo are trademarks of Apple, Inc.
Federal Communications Commission (FCC) compliance information statement
This product has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including interference that may cause undesired operation.
The FCC Class B limits are designed to provide reasonable protection against harmful interference when the equipment
is operated in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•Consult your point of purchase or service representative for additional suggestions.
The manufacturer is not responsible for radio or television interference caused by using other than recommended
cables or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could
void the user's authority to operate this equipment.
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device,
use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for
USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC
regulations.
Any questions regarding this compliance information statement should be directed to:
Director of Lexmark Technology & Services
Lexmark International, Inc.
740 West New Circle Road
Lexington, KY 40550
(859) 232–3000
Modular component notice
This product may contain the following modular component(s):
Notices 180
Lexmark regulatory type/model LEX-M01-005; FCC ID: IYLLEXM01005; IC:2376A-M01005
Licensing notices
All licensing notices associated with this product can be viewed from the root directory of the installation software CD.
Noise emission levels
The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296.
Note: Some modes may not apply to your product.
1-meter average sound pressure, dBA
Printing 53 (one-sided); 52 (two-sided)
Ready N/A
Values are subject to change. See www.lexmark.com for current values.
Waste from Electrical and Electronic Equipment (WEEE) directive
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European
Union. We encourage the recycling of our products.
If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local
sales office phone number.
India E-Waste notice
This product complies with the India E-Waste (Management and Handling) Rules, 2011, which prohibit use of lead,
mercury, hexavalent chromium, polybrominated biphenyls, or polybrominated diphenyl ethers in concentrations
exceeding 0.1％ by weight and 0.01% by weight for cadmium, except for the exemption set in Schedule II of the Rules.
Product disposal
Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local authorities
for disposal and recycling options.
Notices 181
Static sensitivity notice
This symbol identifies static-sensitive parts. Do not touch in the areas near these symbols without first touching the
metal frame of the printer.
ENERGY STAR
Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply
with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark.
Temperature information
Ambient operating temperature 16°C to 32°C (60°F to 90°F)
Shipping temperature -40 to 43.3°C (-40 to 110°F)
Storage temperature and relative humidity 2 to 35°C (34 to 95°F)
8 to 80% RH
Laser notice
The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for Class I
(1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1.
Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) laser that is
nominally a 7 milliwatt gallium arsenide laser operating in the wavelength of 655-675 nanometers. The laser system
and printer are designed so there is never any human access to laser radiation above a Class I level during normal
operation, user maintenance, or prescribed service condition.
Laser advisory label
A laser notice label may be affixed to this printer as shown:
Notices 182
DANGER - Invisible laser radiation when cartridges are removed and interlock defeated. Avoid exposure to laser beam.
PERIGO - Radiação a laser invisível será liberada se os cartuchos forem removidos e o lacre rompido. Evite a exposição aos feixes de laser.
Opasnost - Nevidljivo lasersko zračenje kada su kasete uklonjene i poništena sigurnosna veza. Izbjegavati izlaganje zracima.
NEBEZPEČÍ - Když jsou vyjmuty kazety a je odblokována pojistka, ze zařízení je vysíláno neviditelné laserové záření. Nevystavujte se působení laserového paprsku.
FARE - Usynlig laserstråling, når patroner fjernes, og spærreanordningen er slået fra. Undgå at blive udsat for laserstrålen.
GEVAAR - Onzichtbare laserstraling wanneer cartridges worden verwijderd en een vergrendeling wordt genegeerd. Voorkom blootstelling aan de laser.
DANGER - Rayonnements laser invisibles lors du retrait des cartouches et du déverrouillage des loquets. Eviter toute exposition au rayon laser.
VAARA - Näkymätöntä lasersäteilyä on varottava, kun värikasetit on poistettu ja lukitus on auki. Vältä lasersäteelle altistumista.
GEFAHR - Unsichtbare Laserstrahlung beim Herausnehmen von Druckkassetten und offener Sicherheitssperre. Laserstrahl meiden.
ΚΙΝΔΥΝΟΣ - Έκλυση αόρατης ακτινοβολίας laser κατά την αφαίρεση των κασετών και την απασφάλιση της μανδάλωσης. Αποφεύγετε την έκθεση στην ακτινοβολία laser.
VESZÉLY – Nem látható lézersugárzás fordulhat elő a patronok eltávolításakor és a zárószerkezet felbontásakor. Kerülje a lézersugárnak való kitettséget.
PERICOLO - Emissione di radiazioni laser invisibili durante la rimozione delle cartucce e del blocco. Evitare l´esposizione al raggio laser.
FARE – Usynlig laserstråling når kassettene tas ut og sperren er satt ut av spill. Unngå eksponering for laserstrålen.
NIEBEZPIECZEŃSTWO - niewidzialne promieniowanie laserowe podczas usuwania kaset i blokady. Należy unikać naświetlenia promieniem lasera.
ОПАСНО! Невидимое лазерное излучение при извлеченных картриджах и снятии блокировки. Избегайте воздействия лазерных лучей.
Pozor – Nebezpečenstvo neviditeľného laserového žiarenia pri odobratých kazetách a odblokovanej poistke. Nevystavujte sa lúčom.
PELIGRO: Se producen radiaciones láser invisibles al extraer los cartuchos con el interbloqueo desactivado. Evite la exposición al haz de láser.
FARA – Osynlig laserstrålning när patroner tas ur och spärrmekanismen är upphävd. Undvik exponering för laserstrålen.
危险 - 当移除碳粉盒及互锁失效时会产生看不见的激光辐射，请避免暴露在激光光束下。
危險 - 移除碳粉匣與安全連續開關失效時會產生看不見的雷射輻射。請避免曝露在雷射光束下。
危険 - カートリッジが取り外され、内部ロックが無効になると、見えないレーザー光が放射されます。 このレーザー光に当たらないようにしてください。
Power consumption
Product power consumption
The following table documents the power consumption characteristics of the product.
Note: Some modes may not apply to your product.
Mode Description Power consumption (Watts)
Printing The product is generating hard‑copy output from electronic inputs. 520 (one-sided); 340 (two-
sided)
Copy The product is generating hard‑copy output from hard‑copy original
documents.
N/A
Scan The product is scanning hard‑copy documents. N/A
Ready The product is waiting for a print job. 6.5
Sleep Mode The product is in a high‑level energy‑saving mode. 3
Hibernate The product is in a low‑level energy‑saving mode. 0.5
Off The product is plugged into an electrical outlet, but the power switch is turned
off.
0.0
The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous
power draws may be substantially higher than the average.
Values are subject to change. See www.lexmark.com for current values.
Notices 183
Sleep Mode
This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering
power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product
is not used for a specified period of time, called the Sleep Mode Timeout.
Factory default Sleep Mode Timeout for this product (in minutes): 20
By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes. Setting
the Sleep Mode Timeout to a low value reduces energy consumption, but may increase the response time of the product.
Setting the Sleep Mode Timeout to a high value maintains a fast response, but uses more energy.
Hibernate Mode
This product is designed with an ultra‑low power operating mode called Hibernate mode. When operating in Hibernate
Mode, all other systems and devices are powered down safely.
The Hibernate mode can be entered in any of the following methods:
•Using the Hibernate Timeout
•Using the Schedule Power modes
•Using the Sleep/Hibernate button
Factory default Hibernate Timeout for this product in all countries or regions 3 days
The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modified between
one hour and one month.
Off mode
If this product has an off mode which still consumes a small amount of power, then to completely stop product power
consumption, disconnect the power supply cord from the electrical outlet.
Total energy usage
It is sometimes helpful to calculate the total product energy usage. Since power consumption claims are provided in
power units of Watts, the power consumption should be multiplied by the time the product spends in each mode in
order to calculate energy usage. The total product energy usage is the sum of each mode's energy usage.
Industry Canada compliance statement
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Standard
ICES-003.
Avis de conformité aux normes de l’industrie du Canada
Cet appareil numérique de classe B est conforme aux exigences de la norme canadienne relative aux équipements
pouvant causer des interférences NMB-003.
Notices 184
日本の VCCI 規定
製品にこのマークが表示されている場合、次の要件を満たしています。
この装置は、クラス B 情報技術装置です。この装置は、家庭環境で使用することを目的としていますが、この
装置がラジオやテレビジョン受信機に近接して使用されると、受信障害を引き起こすことがあります。
取扱説明書に従って正しい取り扱いをしてください。
VCCI-B
European Community (EC) directives conformity
This product is in conformity with the protection requirements of EC Council directives 2004/108/EC, 2006/95/EC,
2009/125/EC, and 2011/65/EU on the approximation and harmonization of the laws of the Member States relating to
electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage limits, the
ecodesign of energy-related products, and on the restrictions of use of certain hazardous substances in electrical and
electronic equipment.
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA.
The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium
Tower III, 1095 Budapest HUNGARY. A declaration of conformity to the requirements of the Directives is available upon
request from the Authorized Representative.
This product satisfies the Class B limits of EN 55022 and safety requirements of EN 60950‑1.
Regulatory notices for wireless products
This section contains the following regulatory information pertaining to wireless products that contain transmitters,
for example, but not limited to, wireless network cards or proximity card readers.
Exposure to radio frequency radiation
The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other regulatory
agencies. A minimum separation of 20 cm (8 inches) must be maintained between the antenna and any persons for
this device to satisfy the RF exposure requirements of the FCC and other regulatory agencies.
Industry Canada (Canada)
Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum
(or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users,
the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (EIRP) is not more
than that necessary for successful communication.
Notices 185
This device complies with Industry Canada license-exempt RSS standards. Operation is subject to the following two
conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including
interference that may cause undesired operation of the device.
To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from
windows to provide maximum shielding.
Industrie Canada (Canada)
Selon la règlementation d'Industrie Canada, l'émetteur radio ne fonctionner qu'avec une antenne dont le type et le
gain maximal (ou inférieur) ont été approuvés par Industrie Canada. Pour réduire les interférences radio potentielles
auprès d'autres utilisateurs, le type d'antenne et son gain doivent être choisis de telle sorte que la puissance isotrope
rayonnée équivalente (PIRE) ne soit pas supérieure à ce qui est nécessaire pour assurer la réussite de la communication.
Cet appareil est conforme aux normes RSS exemptes de licence d'Industrie Canada. Son fonctionnement est soumis
aux deux conditions suivantes : (1) cet appareil ne doit pas causer d'interférences et (2) il doit accepter toutes les
interférences, y compris les interférences pouvant entraîner un fonctionnement indésirable.
Pour éviter toute interférence radio au service sous licence, cet appareil est destiné à être utilisé à l'intérieur et à l'écart
des fenêtres afin d'assurer une protection maximale.
Notice to users in the European Union
This product is in conformity with the protection requirements of EC Council directives 2004/108/EC, 2006/95/EC,
1999/5/EC, 2009/125/EC, and 2011/65/EU on the approximation and harmonization of the laws of the Member States
relating to electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage limits,
radio equipment and telecommunications terminal equipment, the ecodesign of energy-related products, and on the
restrictions of use of certain hazardous substances in electrical and electronic equipment.
Compliance is indicated by the CE marking.
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA.
The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium
Tower III, 1095 Budapest HUNGARY. A declaration of conformity to the requirements of the Directives is available upon
request from the Authorized Representative.
This product satisfies the Class B limits of EN 55022 and safety requirements of EN 60950‑1.
Products equipped with 2.4GHz Wireless LAN option are in conformity with the protection requirements of EC Council
directives 2004/108/EC, 2006/95/EC, 1999/5/EC, 2009/125/EC, and 2011/65/EU on the approximation and
harmonization of the laws of the Member States relating to electromagnetic compatibility, safety of electrical
equipment designed for use within certain voltage limits, radio equipment and telecommunications terminal
equipment, the ecodesign of energy-related products, and on the restrictions of use of certain hazardous substances
in electrical and electronic equipment.
Compliance is indicated by the CE marking.
Notices 186
Operation is allowed in all EU and EFTA countries, but is restricted to indoor use only.
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA.
The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium
Tower III, 1095 Budapest HUNGARY. A declaration of conformity to the requirements of the Directives is available upon
request from the Authorized Representative.
This product may be used in the countries indicated in the table below.
AT BE BG CH CY CZ DE DK EE
EL ES FI FR HR HU IE IS IT
LI LT LU LV MT NL NO PL PT
RO SE SI SK TR UK
Česky Společnost Lexmark International, Inc. tímto prohlašuje, že výrobek tento výrobek je ve shodě se základními
požadavky a dalšími příslušnými ustanoveními směrnice 1999/5/ES.
Dansk Lexmark International, Inc. erklærer herved, at dette produkt overholder de væsentlige krav og øvrige relevante
krav i direktiv 1999/5/EF.
Deutsch Hiermit erklärt Lexmark International, Inc., dass sich das Gerät dieses Gerät in Übereinstimmung mit den
grundlegenden Anforderungen und den übrigen einschlägigen Bestimmungen der Richtlinie 1999/5/EG
befindet.
Ελληνική ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Η LEXMARK INTERNATIONAL, INC. ΔΗΛΩΝΕΙ ΟΤΙ ΑΥΤΟ ΤΟ ΠΡΟΪΟΝ
ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩΔΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ
ΤΗΣ ΟΔΗΓΙΑΣ 1999/5/ΕΚ.
English Hereby, Lexmark International, Inc., declares that this type of equipment is in compliance with the
essential requirements and other relevant provisions of Directive 1999/5/EC.
Español Por medio de la presente, Lexmark International, Inc. declara que este producto cumple con los requisitos
esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999/5/CE.
Eesti Käesolevaga kinnitab Lexmark International, Inc., et seade see toode vastab direktiivi 1999/5/EÜ
põhinõuetele ja nimetatud direktiivist tulenevatele muudele asjakohastele sätetele.
Suomi Lexmark International, Inc. vakuuttaa täten, että tämä tuote on direktiivin 1999/5/EY oleellisten vaatimusten
ja muiden sitä koskevien direktiivin ehtojen mukainen.
Français Par la présente, Lexmark International, Inc. déclare que l'appareil ce produit est conforme aux exigences
fondamentales et autres dispositions pertinentes de la directive 1999/5/CE.
Magyar Alulírott, Lexmark International, Inc. nyilatkozom, hogy a termék megfelel a vonatkozó alapvetõ
követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak.
Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar
kröfur, sem gerðar eru í tilskipun 1999/5/EC.
Italiano Con la presente Lexmark International, Inc. dichiara che questo questo prodotto è conforme ai requisiti
essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE.
Latviski Ar šo Lexmark International, Inc. deklarē, ka šis izstrādājums atbilst Direktīvas 1999/5/EK būtiskajām
prasībām un citiem ar to saistītajiem noteikumiem.
LietuviųŠiuo Lexmark International, Inc. deklaruoja, kad šis produktas atitinka esminius reikalavimus ir kitas
1999/5/EB direktyvos nuostatas.
Notices 187
Malti Bil-preżenti, Lexmark International, Inc., jiddikjara li dan il-prodott huwa konformi mal-ħtiġijiet
essenzjali u ma dispożizzjonijiet oħrajn relevanti li jinsabu fid-Direttiva 1999/5/KE.
Nederlands Hierbij verklaart Lexmark International, Inc. dat het toestel dit product in overeenstemming is met de essentiële
eisen en de andere relevante bepalingen van richtlijn 1999/5/EG.
Norsk Lexmark International, Inc. erklærer herved at dette produktet er i samsvar med de grunnleggende krav og
øvrige relevante krav i direktiv 1999/5/EF.
Polski Niniejszym Lexmark International, Inc. oświadcza, że niniejszy produkt jest zgodny z zasadniczymi
wymogami oraz pozostałymi stosownymi postanowieniami Dyrektywy 1999/5/EC.
Português A Lexmark International Inc. declara que este este produto está conforme com os requisitos essenciais e outras
disposições da Diretiva 1999/5/CE.
Slovensky Lexmark International, Inc. týmto vyhlasuje, že tento produkt spĺňa základné požiadavky a všetky
príslušné ustanovenia smernice 1999/5/ES.
Slovensko Lexmark International, Inc. izjavlja, da je ta izdelek v skladu z bistvenimi zahtevami in ostalimi
relevantnimi določili direktive 1999/5/ES.
Svenska Härmed intygar Lexmark International, Inc. att denna produkt står i överensstämmelse med de väsentliga
egenskapskrav och övriga relevanta bestämmelser som framgår av direktiv 1999/5/EG.
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS,
LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER PRINTERS
Lexmark International, Inc., Lexington, KY
This limited warranty applies to the United States and Canada. For customers outside the U.S., refer to the country-
specific warranty information that came with your product.
This limited warranty applies to this product only if it was originally purchased for your use, and not for resale, from
Lexmark or a Lexmark Remarketer, referred to in this statement as “Remarketer.”
Limited warranty
Lexmark warrants that this product:
—Is manufactured from new parts, or new and serviceable used parts, which perform like new parts
—Is, during normal use, free from defects in material and workmanship
If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair
or replacement (at Lexmark's option).
If this product is a feature or option, this statement applies only when that feature or option is used with the product
for which it was intended. To obtain warranty service, you may be required to present the feature or option with the
product.
If you transfer this product to another user, warranty service under the terms of this statement is available to that user
for the remainder of the warranty period. You should transfer proof of original purchase and this statement to that
user.
Notices 188
Limited warranty service
The warranty period starts on the date of original purchase as shown on the purchase receipt and ends 12 months later
provided that the warranty period for any supplies and for any maintenance items included with the printer shall end
earlier if it, or its original contents, are substantially used up, depleted, or consumed. Fuser Units, Transfer/Transport
Units, Paper Feed items, if any, and any other items for which a Maintenance Kit is available are substantially consumed
when the printer displays a “Life Warning” or “Scheduled Maintenance” message for such item.
To obtain warranty service you may be required to present proof of original purchase. You may be required to deliver
your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location.
You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
When warranty service involves the exchange of a product or part, the item replaced becomes the property of the
Remarketer or Lexmark. The replacement may be a new or repaired item.
The replacement item assumes the remaining warranty period of the original product.
Replacement is not available to you if the product you present for exchange is defaced, altered, in need of a repair not
included in warranty service, damaged beyond repair, or if the product is not free of all legal obligations, restrictions,
liens, and encumbrances.
As part of your warranty service and/or replacement, Lexmark may update the firmware in your printer to the latest
version. Firmware updates may modify printer settings and cause counterfeit and/or unauthorized products, supplies,
parts, materials (such as toners and inks), software, or interfaces to stop working. Authorized use of genuine Lexmark
products will not be impacted.
Before you present this product for warranty service, remove all print cartridges, programs, data, and removable storage
media (unless directed otherwise by Lexmark).
For further explanation of your warranty alternatives and the nearest Lexmark authorized servicer in your area contact
Lexmark on the World Wide Web.
Remote technical support is provided for this product throughout its warranty period. For products no longer covered
by a Lexmark warranty, technical support may not be available or only be available for a fee.
Extent of limited warranty
Lexmark does not warrant uninterrupted or error-free operation of any product or the durability or longevity of prints
produced by any product.
Warranty service does not include repair of failures caused by:
—Modification or unauthorized attachments
—Accidents, misuse, abuse or use inconsistent with Lexmark user’s guides, manuals, instructions or guidance
—Unsuitable physical or operating environment
—Maintenance by anyone other than Lexmark or a Lexmark authorized servicer
—Operation of a product beyond the limit of its duty cycle
—Use of printing media outside of Lexmark specifications
—Refurbishment, repair, refilling or remanufacture by a third party of products, supplies or parts
—Products, supplies, parts, materials (such as toners and inks), software, or interfaces not furnished by Lexmark
TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER LEXMARK NOR ITS THIRD PARTY SUPPLIERS OR
REMARKETERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH
RESPECT TO THIS PRODUCT, AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF
Notices 189
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND SATISFACTORY QUALITY. ANY WARRANTIES THAT
MAY NOT BE DISCLAIMED UNDER APPLICABLE LAW ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO
WARRANTIES, EXPRESS OR IMPLIED, WILL APPLY AFTER THIS PERIOD. ALL INFORMATION, SPECIFICATIONS, PRICES,
AND SERVICES ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE.
Limitation of liability
Your sole remedy under this limited warranty is set forth in this document. For any claim concerning performance or
nonperformance of Lexmark or a Remarketer for this product under this limited warranty, you may recover actual
damages up to the limit set forth in the following paragraph.
Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product
that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real
property or tangible personal property for which Lexmark is legally liable. IN NO EVENT WILL LEXMARK BE LIABLE FOR
ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES.
This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any
claim by you based on a third party claim.
This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's and its
Suppliers' and Remarketers' limitations of remedies are not cumulative. Such Suppliers and Remarketers are intended
beneficiaries of this limitation.
Additional rights
Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or limitation
of incidental or consequential damages, so the limitations or exclusions contained above may not apply to you.
This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state.
Patent acknowledgment
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property
Rights (IPR) Disclosure of Certicom Corp. at the IETF for Elliptic Curve Cryptography (ECC) Cipher Suites for Transport
Layer Security (TLS) implemented in the product or service.
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property
Rights (IPR) Disclosure of Certicom Corp. at the IETF for TLS Elliptic Curve Cipher Suites with SHA-256/382 and AES Galois
Counter Mode (GCM) implemented in the product or service.
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property
Rights (IPR) Disclosure of Certicom Corp. at the IETF for TLS Suite B Profile for Transport Layer Security (TLS) implemented
in the product or service.
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property
Rights (IPR) Disclosure of Certicom Corp. at the IETF for Addition of the Camellia Cipher Suites to Transport Layer Security
(TLS) implemented in the product or service.
The use of certain patents in this product or service is subject to the reasonable, non-discriminatory terms in the
Intellectual Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for AES-CCM ECC Cipher Suites for TLS
implemented in the product or service.
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property
Rights (IPR) Disclosure of Certicom Corp. at the IETF for IKE and IKEv2 Authentication Using the Eliptic Curve Digital
Signature Algorithm (ECDSA) implemented in the product or service.
Notices 190
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property
Rights (IPR) Disclosure of Certicom Corp. at the IETF for Suite B Cryptographic Suites for IPSec implemented in the
product or service.
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property
Rights (IPR) Disclosure of Certicom Corp. at the IETF for Algorithms for Internet Key Exchange version 1 (IKEv1)
implemented in the product or service.
Notices 191
Index
Numerics
250‑sheet tray
loading 26
550‑sheet tray
loading 26
Symbols
[x]‑page jam, clear manual feeder.
[250.xx] 102
[x]‑page jam, clear standard bin.
[20y.xx] 95
[x]‑page jam, open front door.
[20y.xx] 88
[x]‑page jam, open rear door.
[20y.xx] 93
[x]‑page jam, remove tray 1 to clear
duplex. [23y.xx] 97
[x]‑page jam, remove tray [x].
[24y.xx] 100
A
accessing the Embedded Web
Server 15
adding hardware options
print driver 20
adjusting toner darkness 46
administrator settings
Embedded Web Server 84
assigning custom paper types 35
attaching cables 18
avoiding jams 42
avoiding paper jams 86
B
buttons
printer control panel 12
C
cables
Ethernet 18
parallel 18
USB 18
canceling a print job
from a computer 47
cannot open Embedded Web
Server 177
card stock
loading, multipurpose feeder 31
tips 40
Cartridge low [88.xx] 105
Cartridge nearly low [88.xy] 105
Cartridge very low [88.xy] 106
Cartridge, imaging unit mismatch
[41.xy] 104
checking an unresponsive
printer 144
cleaning
exterior of the printer 75
cleaning the printer 75
Close front door 137
Complex page, some data may not
have printed [39] 138
confidential data
information on securing 74
configuration information
wireless network 21
configurations
printer 9
Configure MP menu 52
configuring
multiple printers 85
configuring custom paper types 35
configuring Hibernate mode 69
configuring Sleep mode 69
configuring supply notifications 84
connecting printer to wireless
network
using Personal Identification
Number method 22
connecting to a wireless network
using the Embedded Web
Server 24
conservation settings
conserving supplies 68
Hibernate Timeout 70
Schedule Power Modes 70
Sleep mode 69
conserving supplies 68
contacting customer support 178
control panel, printer
buttons 11
lights 11
custom paper type
assigning 35
configuring 35
Custom Types menu 56
customer support
contacting 178
D
Default Source menu 48
documents, printing
from Macintosh 46
from Windows 46
E
Embedded Web Server
accessing 15
administrator settings 84
copying settings to other
printers 85
functions 15
networking settings 84
problem accessing 177
using 15
Embedded Web Server — Security:
Administrator's Guide
where to find 84
Embedded Web Server—Security:
Administrator’s Guide
where to find 74
emission
notices 180, 181, 184, 185, 186
envelopes
loading, multipurpose feeder 31
tips on using 41
environmental settings
conserving supplies 68
Hibernate Timeout 70
Schedule Power Modes 70
Sleep mode 69
erasing non‑volatile memory 73
erasing volatile memory 73
Ethernet network
preparing to set up for Ethernet
printing 21
Ethernet port 18
Ethernet setup
preparing for an 21
exterior of the printer
cleaning 75
Index 192
F
FCC notices 180, 185
finding more information about the
printer 7
Finishing menu 62
G
General Settings menu 58
green settings
Hibernate Timeout 70
Schedule Power Modes 70
Sleep mode 69
H
hardware options, adding
print driver 20
Hibernate mode
configuring 69
Hibernate Timeout
setting 70
I
imaging unit
ordering 78
replacing 80
Imaging unit low [84.xy] 113
Imaging unit nearly low [84.xy] 113
Imaging unit very low [84.xy] 114
Incorrect paper size, open [paper
source] [34] 118
installing
optional tray 17
installing optional tray 17
installing printer 19
installing software
Local Printer Settings Utility 20
Insufficient memory to collate job
[37] 133
Insufficient memory to support
Resource Save feature [35] 135
J
jams
accessing jam areas 87
avoiding 86
jams, clearing
behind front door 88
behind rear door 93
in duplex area 97
in multipurpose feeder 102
in standard bin 95
in Tray 1 100
in Tray 2 100
L
labels, paper
tips on using 41
letterhead
loading, multipurpose feeder 31
tips on using 42
light sequences
printer control panel 12
lights
printer control panel 12
linking trays 34
Load [paper source] with [custom
type name] 119
Load [paper source] with [custom
type string] 120
Load [paper source] with [paper
size] 121
Load [paper source] with [paper
type] [paper size] 122
Load Manual Feeder with [custom
type name] 123
Load Manual Feeder with [custom
type string] 124
Load Manual Feeder with [paper
size] 125
Load Manual Feeder with [paper
type] [paper size] 126
loading
250‑sheet tray 26
550‑sheet tray 26
multipurpose feeder 31
Local Printer Settings Utility
installing 20
using 16
lock, security 72
M
memory
types installed on printer 72
Memory full [38] 136
menu settings
loading on multiple printers 85
menu settings page, printing 24
menus
Configure MP 52
Custom Types 56
Default Source 48
Finishing 62
General Settings 58
in Local Printer Settings Utility 16
list of 48
Paper Loading 55
Paper Size/Type 49
Paper Texture 52
Paper Weight 53
PCL Emul 65
PostScript 65
Quality 64
Set Date and Time 66
Setup 61
Standard USB 56
menus list 48
mobile device
printing from 47
moving the printer 8, 82, 83
multipurpose feeder
loading 31
N
Network [x] software error
[54] 127
network settings
Embedded Web Server 84
network setup page, printing 24
Networking Guide
where to find 84
noise emission levels 181
Non-Lexmark cartridge, see User’s
Guide [33.xy] 106
Non-Lexmark imaging unit, see
User’s Guide [33.xy] 114
non‑volatile memory 72
erasing 73
notices 180, 181, 182, 183, 184,
185, 186, 187
number of remaining pages
estimate 76
O
optional tray
installing 17
ordering
imaging unit 78
ordering supplies
toner cartridges 76
Index 193
P
paper
characteristics 37
letterhead 38
loading, multipurpose feeder 31
preprinted forms 38
recycled 39
selecting 38
setting size 25
setting type 25
storing 42
unacceptable 38, 39
using recycled 68
paper feed troubleshooting
message remains after jam is
cleared 148
paper jams
accessing jam areas 87
avoiding 86
paper jams, clearing
behind front door 88
behind rear door 93
in duplex area 97
in multipurpose feeder 102
in standard bin 95
in Tray 1 100
in Tray 2 100
paper labels
loading, multipurpose feeder 31
Paper Loading menu 55
paper size setting
Universal 25
Paper Size/Type menu 49
paper sizes
supported by the printer 43
paper stop, using 26
Paper Texture menu 52
paper types
duplex support 44
supported by printer 44
where to load 44
Paper Weight menu 53
parallel port 18
parts
using genuine Lexmark 76
PCL Emul menu 65
Personal Identification Number
method
using 22
PostScript menu 65
PPDS font error [50] 139
preparing to set up the printer on
an Ethernet network 21
print driver
hardware options, adding 20
print irregularities 161
print job
canceling, from computer 47
print quality troubleshooting
blank pages 155
clipped pages or images 156
gray background on prints 158
horizontal voids appear on
prints 173
print irregularities 161
print is too dark 164
print is too light 167
printer is printing solid black
pages 170
repeating print defects appear on
prints 164
shadow images appear on
prints 158
skewed print 169
streaked horizontal lines appear
on prints 171
streaked vertical lines 172
toner rubs off 176
toner specks appear on prints 175
transparency print quality is
poor 170
uneven print density 176
white streaks 174
print troubleshooting
incorrect characters print 153
incorrect margins on prints 159
jammed pages are not
reprinted 149
job prints from wrong tray 152
job prints on wrong paper 152
jobs do not print 149
large jobs do not collate 154
paper curl 160
paper frequently jams 148
print job takes longer than
expected 151
printing slows down 151
tray linking does not work 153
unexpected page breaks
occur 155
printer 19
configurations 9
minimum clearances 8
moving 8, 82, 83
selecting a location 8
shipping 83
printer configurations
basic model 9
configured model 9
printer control panel
buttons 11
light sequences 12
lights 11
Printer had to restart. Last job may
be incomplete. 141
printer information
where to find 7
printer is printing blank pages 155
printer messages
[x]‑page jam, clear manual feeder.
[250.xx] 102
[x]‑page jam, clear standard bin.
[20y.xx] 95
[x]‑page jam, open front door.
[20y.xx] 88
[x]‑page jam, open rear door.
[20y.xx] 93
[x]‑page jam, remove tray 1 to
clear duplex. [23y.xx] 97
[x]‑page jam, remove tray [x].
[24y.xx] 100
Cartridge low [88.xx] 105
Cartridge nearly low [88.xy] 105
Cartridge very low [88.xy] 106
Cartridge, imaging unit mismatch
[41.xy] 104
Close front door 137
Complex page, some data may not
have printed [39] 138
Imaging unit low [84.xy] 113
Imaging unit nearly low
[84.xy] 113
Imaging unit very low [84.xy] 114
Incorrect paper size, open [paper
source] [34] 118
Insufficient memory to collate job
[37] 133
Insufficient memory to support
Resource Save feature [35] 135
Load [paper source] with [custom
type name] 119
Load [paper source] with [custom
type string] 120
Load [paper source] with [paper
size] 121
Index 194
Load [paper source] with [paper
type] [paper size] 122
Load Manual Feeder with [custom
type name] 123
Load Manual Feeder with [custom
type string] 124
Load Manual Feeder with [paper
size] 125
Load Manual Feeder with [paper
type] [paper size] 126
Memory full [38] 136
Network [x] software error
[54] 127
Non-Lexmark cartridge, see User’s
Guide [33.xy] 106
Non-Lexmark imaging unit, see
User’s Guide [33.xy] 114
PPDS font error [50] 139
Printer had to restart. Last job
may be incomplete. 141
Rear USB port disabled [56] 132
Reinstall missing or unresponsive
cartridge [31.xy] 110
Reinstall missing or unresponsive
imaging unit [31.xy] 116
Remove paper from standard
output bin 127
Replace cartridge, 0 estimated
pages remain [88.xy] 107
Replace cartridge, printer region
mismatch [42.xy] 109
Replace imaging unit, 0 estimated
pages remain [84.xy] 115
Replace unsupported cartridge
[32.xy] 112
Replace unsupported imaging unit
[32.xy] 117
Service error 142
Standard network software error
[54] 130
Standard Parallel Port Disabled
[56] 129
Too many trays attached [58] 143
printer options troubleshooting
internal option is not
detected 146
tray problems 147
printer problems, solving basic 144
printer security
information on 74
printing
from a mobile device 47
from Macintosh 46
from Windows 46
menu settings page 24
network setup page 24
printing a document 46
printing from a mobile device 47
publications
where to find 7
Q
Quality menu 64
R
Rear USB port disabled [56] 132
recycled paper
using 39, 68
recycling
Lexmark packaging 71
Lexmark products 71
toner cartridges 71
Reinstall missing or unresponsive
cartridge [31.xy] 110
Reinstall missing or unresponsive
imaging unit [31.xy] 116
Remove paper from standard
output bin 127
repeating print defects appear on
prints 164
Replace cartridge, 0 estimated
pages remain [88.xy] 107
Replace cartridge, printer region
mismatch [42.xy] 109
Replace imaging unit, 0 estimated
pages remain [84.xy] 115
Replace unsupported cartridge
[32.xy] 112
Replace unsupported imaging unit
[32.xy] 117
replacing
imaging unit 80
toner cartridge 78
reports
viewing 84
S
safety information 5, 6
Schedule Power Modes
using 70
security lock 72
security Web page
printer security information 74
selecting a location for the
printer 8
selecting paper 38
Service error 142
Set Date and Time menu 66
setting
paper size 25
paper type 25
setting Hibernate Timeout 70
Setup menu 61
shipping the printer 83
Sleep mode
adjusting 69
configuring 69
standard bin, using 26
Standard network software error
[54] 130
Standard Parallel Port Disabled
[56] 129
standard tray
loading 26
Standard USB menu 56
statement of volatility 72
storing
paper 42
supplies 78
streaked horizontal lines appear on
prints 171
streaked vertical lines appear on
prints 172
streaks appear 174
supplies
checking status 75
conserving 68
storing 78
using genuine Lexmark 76
using recycled paper 68
supplies, ordering
imaging unit 78
toner cartridges 76
supply notifications
configuring 84
supported paper sizes 43
supported paper types and
weights 44
T
tips
card stock 40
letterhead 42
on using envelopes 41
on using labels 41
Index 195
transparencies 42
tips on using envelopes 41
toner cartridge
replacing 78
toner cartridges
ordering 76
recycling 71
toner darkness
adjusting 46
Too many trays attached [58] 143
transparencies
loading, multipurpose feeder 31
tips 42
trays
linking 34
unlinking 34
troubleshooting
cannot open Embedded Web
Server 177
checking an unresponsive
printer 144
solving basic printer
problems 144
troubleshooting, paper feed
message remains after jam is
cleared 148
troubleshooting, print
incorrect characters print 153
incorrect margins on prints 159
jammed pages are not
reprinted 149
job prints from wrong tray 152
job prints on wrong paper 152
jobs do not print 149
large jobs do not collate 154
paper curl 160
paper frequently jams 148
print job takes longer than
expected 151
printing slows down 151
tray linking does not work 153
unexpected page breaks
occur 155
troubleshooting, print quality
blank pages 155
clipped pages or images 156
gray background on prints 158
horizontal voids appear on
prints 173
print irregularities 161
print is too dark 164
print is too light 167
printer is printing solid black
pages 170
repeating print defects appear on
prints 164
shadow images appear on
prints 158
skewed print 169
streaked horizontal lines appear
on prints 171
streaked vertical lines 172
toner rubs off 176
toner specks appear on prints 175
transparency print quality is
poor 170
uneven print density 176
white streaks on a page 174
troubleshooting, printer options
internal option is not
detected 146
tray problems 147
U
unacceptable paper 38
uneven print density 176
Universal paper size
setting 25
unlinking trays 34
USB port 18
using
Wireless Setup Assistant 23
using recycled paper 68
using Schedule Power Modes 70
using the Embedded Web
Server 15
using Wireless Setup Utility 23
V
vertical voids appear 174
viewing
reports 84
voids appear 174
volatile memory 72
erasing 73
volatility
statement of 72
W
wireless network
configuration information 21
wireless network setup
using the Embedded Web
Server 24
Wireless Setup Assistant
using 23
Wireless Setup Utility
using 23
Index 196
