Nokia C2 01 Rm 721 722 Service Manual 34 V1
User Manual: Phone Nokia C2-01 RM-721, RM-722 - Service manuals and Schematics, Disassembly / Assembly. Free.
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Nokia Customer Care Service Manual RM-721; RM-722 (Nokia C2-01) Mobile Terminal Part No: (Issue 1) COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. RM-721; RM-722 Amendment Record Sheet Amendment Record Sheet Amendment No Issue 1 Page ii Date 01/2011 Inserted By Comments Jeff Zhao COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 Copyright Copyright Copyright © 2011 Nokia. All rights reserved. Reproduction, transfer, distribution or storage of part or all of the contents in this document in any form without the prior written permission of Nokia is prohibited. Nokia, Nokia Connecting People, and Nokia X and Y are trademarks or registered trademarks of Nokia Corporation. Other product and company names mentioned herein may be trademarks or tradenames of their respective owners. Nokia operates a policy of continuous development. Nokia reserves the right to make changes and improvements to any of the products described in this document without prior notice. Under no circumstances shall Nokia be responsible for any loss of data or income or any special, incidental, consequential or indirect damages howsoever caused. The contents of this document are provided "as is". Except as required by applicable law, no warranties of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, are made in relation to the accuracy, reliability or contents of this document. Nokia reserves the right to revise this document or withdraw it at any time without prior notice. The availability of particular products may vary by region. IMPORTANT This document is intended for use by qualified service personnel only. Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page iii RM-721; RM-722 Warnings and cautions Warnings and cautions Warnings • IF THE DEVICE CAN BE INSTALLED IN A VEHICLE, CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED WITH ELECTRONIC ENGINE MANAGEMENT SYSTEMS AND ANTI-SKID BRAKING SYSTEMS. UNDER CERTAIN FAULT CONDITIONS, EMITTED RF ENERGY CAN AFFECT THEIR OPERATION. IF NECESSARY, CONSULT THE VEHICLE DEALER/ MANUFACTURER TO DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC SYSTEMS TO RF ENERGY. • THE PRODUCT MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN POTENTIALLY EXPLOSIVE ATMOSPHERES, FOR EXAMPLE, PETROL STATIONS (SERVICE STATIONS), BLASTING AREAS ETC. • OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLULAR TELEPHONES, MAY INTERFERE WITH THE FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT A PHYSICIAN OR THE MANUFACTURER OF THE MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS. OTHER ELECTRONIC EQUIPMENT MAY ALSO BE SUBJECT TO INTERFERENCE. • BEFORE MAKING ANY TEST CONNECTIONS, MAKE SURE YOU HAVE SWITCHED OFF ALL EQUIPMENT. Cautions • Servicing and alignment must be undertaken by qualified personnel only. • Ensure all work is carried out at an anti-static workstation and that an anti-static wrist strap is worn. • Ensure solder, wire, or foreign matter does not enter the telephone as damage may result. • Use only approved components as specified in the parts list. • Ensure all components, modules, screws and insulators are correctly re-fitted after servicing and alignment. • Ensure all cables and wires are repositioned correctly. • Never test a mobile phone WCDMA transmitter with full Tx power, if there is no possibility to perform the measurements in a good performance RF-shielded room. Even low power WCDMA transmitters may disturb nearby WCDMA networks and cause problems to 3G cellular phone communication in a wide area. • During testing never activate the GSM or WCDMA transmitter without a proper antenna load, otherwise GSM or WCDMA PA may be damaged. Page iv COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 For your safety For your safety QUALIFIED SERVICE Only qualified personnel may install or repair phone equipment. ACCESSORIES AND BATTERIES Use only approved accessories and batteries. Do not connect incompatible products. CONNECTING TO OTHER DEVICES When connecting to any other device, read its user’s guide for detailed safety instructions. Do not connect incompatible products. Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page v RM-721; RM-722 Care and maintenance Care and maintenance This product is of superior design and craftsmanship and should be treated with care. The suggestions below will help you to fulfil any warranty obligations and to enjoy this product for many years. • Keep the phone and all its parts and accessories out of the reach of small children. • Keep the phone dry. Precipitation, humidity and all types of liquids or moisture can contain minerals that will corrode electronic circuits. • Do not use or store the phone in dusty, dirty areas. Its moving parts can be damaged. • Do not store the phone in hot areas. High temperatures can shorten the life of electronic devices, damage batteries, and warp or melt certain plastics. • Do not store the phone in cold areas. When it warms up (to its normal temperature), moisture can form inside, which may damage electronic circuit boards. • Do not drop, knock or shake the phone. Rough handling can break internal circuit boards. • Do not use harsh chemicals, cleaning solvents, or strong detergents to clean the phone. • Do not paint the phone. Paint can clog the moving parts and prevent proper operation. • Use only the supplied or an approved replacement antenna. Unauthorised antennas, modifications or attachments could damage the phone and may violate regulations governing radio devices. All of the above suggestions apply equally to the product, battery, charger or any accessory. Page vi COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 ESD protection ESD protection Nokia requires that service points have sufficient ESD protection (against static electricity) when servicing the phone. Any product of which the covers are removed must be handled with ESD protection. The SIM card can be replaced without ESD protection if the product is otherwise ready for use. To replace the covers ESD protection must be applied. All electronic parts of the product are susceptible to ESD. Resistors, too, can be damaged by static electricity discharge. All ESD sensitive parts must be packed in metallized protective bags during shipping and handling outside any ESD Protected Area (EPA). Every repair action involving opening the product or handling the product components must be done under ESD protection. ESD protected spare part packages MUST NOT be opened/closed out of an ESD Protected Area. For more information and local requirements about ESD protection and ESD Protected Area, contact your local Nokia After Market Services representative. Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page vii RM-721; RM-722 Battery information Battery information Note: A new battery's full performance is achieved only after two or three complete charge and discharge cycles! The battery can be charged and discharged hundreds of times but it will eventually wear out. When the operating time (talk-time and standby time) is noticeably shorter than normal, it is time to buy a new battery. Use only batteries approved by the phone manufacturer and recharge the battery only with the chargers approved by the manufacturer. Unplug the charger when not in use. Do not leave the battery connected to a charger for longer than a week, since overcharging may shorten its lifetime. If left unused a fully charged battery will discharge itself over time. Temperature extremes can affect the ability of your battery to charge. For good operation times with Li-Ion batteries, discharge the battery from time to time by leaving the product switched on until it turns itself off (or by using the battery discharge facility of any approved accessory available for the product). Do not attempt to discharge the battery by any other means. Use the battery only for its intended purpose. Never use any charger or battery which is damaged. Do not short-circuit the battery. Accidental short-circuiting can occur when a metallic object (coin, clip or pen) causes direct connection of the + and - terminals of the battery (metal strips on the battery) for example when you carry a spare battery in your pocket or purse. Short-circuiting the terminals may damage the battery or the connecting object. Leaving the battery in hot or cold places, such as in a closed car in summer or winter conditions, will reduce the capacity and lifetime of the battery. Always try to keep the battery between 15°C and 25°C (59°F and 77° F). A phone with a hot or cold battery may temporarily not work, even when the battery is fully charged. Batteries' performance is particularly limited in temperatures well below freezing. Do not dispose of batteries in a fire! Dispose of batteries according to local regulations (e.g. recycling). Do not dispose as household waste. Page viii COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 Company policy Company policy Our policy is of continuous development; details of all technical modifications will be included with service bulletins. While every endeavour has been made to ensure the accuracy of this document, some errors may exist. If any errors are found by the reader, NOKIA MOBILE PHONES Business Group should be notified in writing/email. Please state: • Title of the Document + Issue Number/Date of publication • Latest Amendment Number (if applicable) • Page(s) and/or Figure(s) in error Please send to: NOKIA CORPORATION Nokia Mobile Phones Business Group Nokia Customer Care PO Box 86 FIN-24101 SALO Finland E-mail: Service.Manuals@nokia.com Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page ix RM-721; RM-722 Company policy (This page left intentionally blank.) Page x COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 Nokia C2-01 Service Manual Structure Nokia C2-01 Service Manual Structure 1 General information 2 Service Devices and Service Concepts 3 BB Troubleshooting and Manual Tuning Guide 4 RF Troubleshooting 5 System Module Glossary Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page xi RM-721; RM-722 Nokia C2-01 Service Manual Structure (This page left intentionally blank.) Page xii COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 Nokia Customer Care 1 — General information Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 1 – 1 RM-721; RM-722 General information (This page left intentionally blank.) Page 1 – 2 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 General information Table of Contents Product selection................................................................................................................................................... 1–5 Product features and sales package.................................................................................................................... 1–5 Product and module list ....................................................................................................................................... 1–7 Mobile enhancements........................................................................................................................................... 1–8 Technical specifications ..................................................................................................................................... 1–10 General specifications................................................................................................................................... 1–10 Battery endurance......................................................................................................................................... 1–10 Main RF characteristics for GSM 850/900/1800/1900, WCDMA 900/1900/2100 and WCDMA 850/1900/2100 phones...................................................................................................................... 1–10 Environmental conditions ............................................................................................................................ 1–12 List of Tables Table 1 Audio ......................................................................................................................................................... 1–8 Table 2 Car.............................................................................................................................................................. 1–8 Table 3 Data ........................................................................................................................................................... 1–9 Table 4 Music ......................................................................................................................................................... 1–9 Table 5 Navigation ................................................................................................................................................ 1–9 Table 6 Power ........................................................................................................................................................ 1–9 List of Figures Figure 1 RM-721/RM-722 product picture........................................................................................................... 1–5 Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 1 – 3 RM-721; RM-722 General information (This page left intentionally blank.) Page 1 – 4 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 General information Product selection RM-721/RM-722 is a WCDMA/GSM handportable phone with a slide form factor. RM-722 supports EGSM 850/900/1800/1900 and WCDMA 850/1900/2100. RM-721 supports EGSM 850/900/1800/1900 and WCDMA 900/1900/2100 bands. The device supports GPRS/EGPRS and WCDMA data bearers. For WCDMA the maximum bit rate is up to 384 kbps for downlink and 384 kbps for uplink with simultaneous CS speech or CS video (max. 64 kbps). For GPRS/EGPRS networks the device is a Class B EGPRS MSC 32 (5 Rx + 3 Tx, max sum 6), which means a maximum downlink speed of 296 kbps and uplink speed of 177.6 kbps. The device also supports Dual Transfer Mode (DTM) for simultaneous voice and packet data connection in GSM/EDGE networks; simple class A, multi slot class 11, (4 Rx + 3 Tx, max sum 5 ), downlink speed of 177.6 kbps and uplink speed of 118.4 kbps. The device is an MMS (Multimedia Messaging Service) enabled multimedia device. The MMS implementation follows the OMA MMS standard release 1.3. The device also supports Bluetooth 2.1 standard with the stereo audio profiles. The device has a large 2.4’’ QVGA (320 x 240 pixels) TFT display with 262K colours. It also has a 3.2 Megapixel EDOF camera with 4 x digital smooth zoom and 3GP video player/recorder. The device supports the S40 Compact UI and S40 OSS web browser, which brings desktop-like Web browsing experience to mobile devices. The device also supports MIDP Java 2.1, providing a good platform for compelling 3rd party applications. Figure 1 RM-721/RM-722 product picture Product features and sales package Hardware characteristics • Bar form factor with NCVM coating (mertal coating) Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 1 – 5 RM-721; RM-722 General information • 2 ramp up color variants (Warm Silver and Black) • ITU-T key mat, (5-way) NaviTM key, hard cap keys for call and end keys • no separate ON/OFF key end key is used • 2 WCDMA variants: 850/1900/2100 Ritsa 6.0 (+ Quadband GSM) 900/1900/2100 Ritsa 6.8 (+ Quadband GSM) • 3 GPP Rel. 5 (Rel. 6 partly supported) • Display: 2,0” QVGA 320x240 TFT 262K color display • 3.2 MPix EDOF camera, 4x digital smooth zooming • User data memory min. 46Mb plus 15Mb for phonebook • MicroSD memory card slot (support up to 16GB) • Combo 128 MB Flash, 64 MB SDRAM • Speech codec support for HR, FR, EFR, NB-AMR • SIM support: 3volt, 1.8volt • BTHFMRDS3.0D • Vibra: SMD Vibra, type shaft • Speaker: Malt slim Eva • Clapton microphone • Bluetooth v. 2.1 with stereo audio profiles, SIM access profile, audio remote control profile. Easy pairing with other BT device • RDS Stereo FM Radio (frequency 87.5 - 108.0MHz) • Type B uUSB connector (without OTG support) • 2mm charging connector (DC) • 3.5mm AV connector • FOTA • No HAC • No POC UI features • Series 40 SPR 9.1 user interface with Active Idle, Douglas 8 UIS, Contemporary Applications/Service enablers • SMS with conversational messaging • Audio messaging • NMS 2.0 Nokia e-mail client • NMS 2.0 Nokia IM client • Facebook client • MySpace client • WAP 2.0 • Java MIDP 2.1 • Applications: Calculator 2, Converter 2, Size converter, Mobile Search Client (Nokia Search v. 2.0) tbd., MyNokia Page 1 – 6 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 General information • Nokia Life Tools 1.6 and V1.7 in later release • Flickr Image Upload (pre loaded link) • Music player (Media player) • Nokia Maps enabling (v. 2.0 )supported • Games (e.g. Bounce II, Brain Champion, SudokuII, Block’d, Tower City Bloxx, Diamond rush) • Services and games please refer to content sheet Other key features • Opera Mini Browser (as default browser) • Ring tones: MP3, AAC, AAC+, eAAC+, WMA and 64 polyphonic ringing tones • Media player audio formats: MP3, MP4, AAC, AAC+, eAAC+, WMA, WAV, NB AMR, WB AMR, MIDI • Media player video formats: H.263, MPEG4, H.264, Real-time straming, 3GPP streaming • Video recording in QCIF w/ 15fps (QVGA tbd.) and playing up to VGA • WM DRM ≥ 10, OMA DRM 2.0 • Imaging 09 PhotoViewer and PhotoEditor, animated gallery w/ automatic image orientation • Downloadable themes, games and screensavers • Power Organizer with local calendar • English-Chinese dictionary (China, APAC) • 2000 phone book entry Language Support • Menu Text and Input: Language packs for APAC, China, Europe, Americas and MEA market areas • Predictive Text Input: For APAC, China, Europe, Americas and MEA Accessories (Inbox) • Battery: BL-5C (1020mAh) • Chargers: Inbox AC-3 (China: AC-8C w. CA-101) • Memory cards: no card inbox • Wired headset: WH-102 • User Guide (Outbox, plus enhancement list) • Micro SD card MU-37, 2GB • USB Data and charging cable, CA-101D • BT Headset mono, BH-104 Product and module list Module name Type code RM-721 1MJL RM-722 1MJK Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Notes Page 1 – 7 RM-721; RM-722 General information Mobile enhancements Table 1 Audio Enhancement Type TTY adapter HDA-11 Wired headsets WH-102 WH-201 WH-205 WH-500 WH-600 WH-601 WH-700 WH-701 Wireless headsets BH-103 BH-104 BH-105 BH-106 BH-212 BH-213 BH-214 BH-215 BH-216 BH-504 BH-606 BH-701 BH-703 BH-804 BH-904 Wireless loopset LPS-5 Table 2 Car Enhancement Type Auto Navigation Nokia 500 Auto Navigation Car kit CK-7Wi CK-100 CK-300 Page 1 – 8 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 General information Enhancement Holder easy mount Type HH-12 HH-17 Universal holder CR-39 CR-82 Wireless plug-in car handsfree HF-200 HF-310 HF-510 Table 3 Data Enhancement Type MicroSD card, 1 GB MU-22 MicroSD card, 2 GB MU-37 MicroSD card, 4 GB MU-41 MicroSD card, 8 GB MU-43 MicroSD card, 16 GB MU-44 MicroUSB connectivity adapter cable CA-101 CA-101D CA-126 Table 4 Music Enhancement Type Mini speakers MD-8 Wireless music speakers MD-7W Table 5 Navigation Enhancement Wireless GPS Module Type LD-3W LD-4W Table 6 Power Enhancement Type Battery 1020 mAh Li-Ion BL-5C Back-up power DC-11 First aid charger DC-8 Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 1 – 9 RM-721; RM-722 General information Enhancement Mobile charger Type DC-4 DC-6 Retractable mobile charger DC-9 DC-10 Travel charger AC-4 AC-5 AC-6 AC-8 AC-10 USB Charger Adapter Cable CA-100 CA-100C Charger adapter (3.5mm to 2mm) CA-44 Technical specifications General specifications Unit Dimension (mm) Transceiver with BL-5C 1020 mAh Li-Ion battery pack 109.8 x 46.9 x 15.3 Weight (g) 89 (without battery) Volume (cc) 78.8 Battery endurance Battery NMP talk time BL-5C 1020 mAh Li-ion battery pack Up to 8 hours 45 minutes (GSM) Up to 4 hours 30 minutes (WCDMA) NMP standby time Up to 430 hours (GSM) Music play time (headset) Up to 34 hours Up to 450 hours (WCDMA) Note: Variation in operating times may occur depending on SIM card, network and usage settings, usage style and environments. Main RF characteristics for GSM 850/900/1800/1900, WCDMA 900/1900/2100 and WCDMA 850/1900/2100 phones Parameter Cellular system Page 1 – 10 Unit GSM850, EGSM900, GSM1800/1900, WCDMA V (850), WCDMA VIII (900), WCDMA II (1900) and WCDMA I (2100) COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 General information Parameter Rx frequency band Unit GSM850: 869 - 894 MHz EGSM900: 925 - 960 MHz GSM1800: 1805 - 1880 MHz GSM1900: 1930 - 1990 MHz WCDMA VIII (900): 925- 960 MHz WCDMA V (850): 869 - 894 MHz WCDMA II (1900): 1930-1990MHz WCDMA I (2100): 2110 - 2170 MHz Tx frequency band GSM850: 824 - 849 MHz EGSM900: 880 - 915 MHz GSM1800: 1710 - 1785 MHz GSM1900: 1850 - 1910 MHz WCDMA VIII (900): 880 - 915 MHz WCDMA V (850): 824 - 849 MHz WCDMA II (1900): 1850-1910MHz WCDMA I (2100): 1920 - 1980 MHz Output power GSM850: +5...32.5dBm/3.2mW...1.8W GSM900: +5...32.5dBm/3.2mW...1.8W GSM1800: +0...29.5dBm/1mW...0.9W GSM1900: +0...29.5dBm/1mW...0.9W WCDMA VIII (900) [RM-721 only]: -50...+23dBm/ 0.01µW...200mW WCDMA V (850) [RM-722 only]: -50...+23dBm/ 0.01µW...200mW WCDMA II (1900): -50...+23dBm/0.01µW...200mW WCDMA I (2100): -50...+23dBm/0.01µW...200mW EDGE output power EDGE850: +5...26.5dBm/3.2mW...447mW EDGE900: +5...26.5dBm/3.2mW...447mW EDGE1800: +0...25.5dBm/1.0mW...355mW EDGE1900: +0...25.5dBm/1.0mW...355mW Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 1 – 11 RM-721; RM-722 General information Parameter Unit Number of RF channels GSM850: 124 GSM900: 174 GSM1800: 374 GSM1900: 299 WCDMA VIII (900): 152 WCDMA V (850): 108 WCDMA II (1900): 289 WCDMA I (2100): 277 Channel spacing 200 kHz (WCDMA V and II 100/200 kHz) Number of Tx power levels GSM850: 15 GSM900: 15 GSM1800: 16 GSM1900: 16 WCDMA VIII (900): 75 WCDMA V (850): 75 WCDMA II (1900): 75 WCDMA I (2100): 75 Environmental conditions Temperature conditions Environmental condition Ambient temperature Notes Normal operation -10oC...+55oC Specifications fulfilled Reduced performance -30oC...-10oC Operational for shorts periods only +55oC...+70oC Intermittent operation -40oC...-30oC +70oC...+85 oC No operation or storage <-40oC...>+85oC Charging allowed -25oC...+50oC Long term storage conditions 0oC...+85oC Operation not guaranteed but an attempt to operate does not damage the phone. No storage or operation: an attempt may damage the phone. Humidity Relative humidity range is 5...95%. Page 1 – 12 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 General information The HW module is not protected against water. Condensed or splashed water might cause malfunction. Any submerge of the phone will cause permanent damage. Long-term high humidity, with condensation, will cause permanent damage because of corrosion. Vibration The module should withstand the following vibrations: • 5 - 10 Hz; +10dB / octave • 10 - 50 Hz; 5.58 m2 / s3 (0.0558 g2/ Hz) • 50 - 300 Hz; - 10 dB / octave ESD strength Conducted discharge is 8 kV (>10 discharges) and air contact 15 kV ( >10 discharges ). The standard for electrostatic discharge is IEC 61000-4-2, and this device fulfils level 4 requirements. RoHS This device uses RoHS compliant components and lead-free soldering process. Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 1 – 13 RM-721; RM-722 General information (This page left intentionally blank.) Page 1 – 14 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 Nokia Customer Care 2 — Service Devices and Service Concepts Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 2 – 1 RM-721; RM-722 Service Devices and Service Concepts (This page left intentionally blank.) Page 2 – 2 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 Service Devices and Service Concepts Table of Contents Service devices....................................................................................................................................................... 2–5 Product specific devices................................................................................................................................... 2–5 FS-160........................................................................................................................................................... 2–5 MJ-312 .......................................................................................................................................................... 2–5 General devices................................................................................................................................................. 2–5 AC-35............................................................................................................................................................. 2–5 CU-4............................................................................................................................................................... 2–6 FLS-5 ............................................................................................................................................................. 2–7 FPS-21........................................................................................................................................................... 2–7 PK-1............................................................................................................................................................... 2–8 RJ-230 ........................................................................................................................................................... 2–8 SB-6............................................................................................................................................................... 2–8 SRT-6............................................................................................................................................................. 2–8 SS-46 ............................................................................................................................................................. 2–8 SS-62 ............................................................................................................................................................. 2–9 SS-88 ............................................................................................................................................................. 2–9 SS-93 ............................................................................................................................................................. 2–9 SX-4............................................................................................................................................................... 2–9 Cables................................................................................................................................................................. 2–9 CA-101 .......................................................................................................................................................... 2–9 CA-158RS ................................................................................................................................................... 2–10 CA-31D ....................................................................................................................................................... 2–10 CA-89DS ..................................................................................................................................................... 2–10 DAU-9S ....................................................................................................................................................... 2–11 PCS-1 .......................................................................................................................................................... 2–11 XRS-6.......................................................................................................................................................... 2–11 Service concepts ................................................................................................................................................. 2–12 POS (Point of Sale) flash concept ................................................................................................................. 2–12 POS (Point of Sale) flash concept — option 2............................................................................................. 2–13 Flash concept with FPS-21............................................................................................................................ 2–14 CU-4 flash concept with FPS-21.................................................................................................................... 2–15 Module jig service concept ........................................................................................................................... 2–16 Service concept for RF testing and RF/BB tuning ....................................................................................... 2–17 Bluetooth testing concept with SB-6 .......................................................................................................... 2–18 List of Tables Table 7 Attenuation values ............................................................................................................................... 2–10 List of Figures Figure 2 POS flash concept ................................................................................................................................ Figure 3 POS flash concept — option 2 ............................................................................................................ Figure 4 Basic flash concept with FPS-21......................................................................................................... Figure 5 CU-4 flash concept with FPS-21.......................................................................................................... Figure 6 Module jig service concept ................................................................................................................. Figure 7 Service concept for RF testing and RF/BB tuning ............................................................................. Figure 8 Service concept for RF testing and RF/BB tuning ............................................................................. Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. 2–12 2–13 2–14 2–15 2–16 2–17 2–18 Page 2 – 3 RM-721; RM-722 Service Devices and Service Concepts (This page left intentionally blank.) Page 2 – 4 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 Service Devices and Service Concepts Service devices Product specific devices The table below gives a short overview of service devices that can be used for testing, error analysis, and repair of product RM-721; RM-722. For the correct use of the service devices, and the best effort of workbench setup, please refer to various concepts. FS-160 Flash adapter • FS-160 is equipped with a clip interlock system • provides standardised interface towards Control Unit • multiplexing between USB and FBUS media, controlled by VUSB MJ-312 Module jig MJ-312 is meant for component level troubleshooting. The jig includes an RF interface for GSM and WCDMA. In addition, it has the following features: • Provides mechanical interface with the engine module • Provides galvanic connection to all needed test pads in module • Multiplexing between USB and FBUS media, controlled by Vusb • MMC interface • Duplicated SIM connector • Connector for control unit • Access for AV- and USB connectors General devices The table below gives a short overview of service devices that can be used for testing, error analysis, and repair of product RM-721; RM-722. For the correct use of the service devices, and the best effort of workbench setup, please refer to various concepts. AC-35 Power supply Universal power supply for FPS-21; included in the FPS-21 sales package. Input 100V…230V 50Hz…60Hz, output voltage of 12 V and output current up to 3 A. Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 2 – 5 RM-721; RM-722 Service Devices and Service Concepts CU-4 Control unit CU-4 is a general service tool used with a module jig and/or a flash adapter. It requires an external 12 V power supply. The unit has the following features: • software controlled via USB • EM calibration function • Forwards FBUS/Flashbus traffic to/from terminal • Forwards USB traffic to/from terminal • software controlled BSI values • regulated VBATT voltage • 2 x USB2.0 connector (Hub) • FBUS and USB connections supported When using CU-4, note the special order of connecting cables and other service equipment: Instructions 1 Connect a service tool (jig, flash adapter) to CU-4. 2 Connect CU-4 to your PC with a USB cable. 3 Connect supply voltage (12 V) 4 Connect an FBUS cable (if necessary). 5 Start Phoenix service software. Note: Phoenix enables CU-4 regulators via USB when it is started. Reconnecting the power supply requires a Phoenix restart. Page 2 – 6 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 Service Devices and Service Concepts FLS-5 Flash device FLS-5 is a dongle and flash device incorporated into one package, developed specifically for POS use. Note: FLS-5 can be used as an alternative to PK-1. FPS-21 Flash prommer FPS-21 sales package: • FPS-21 prommer • AC-35 power supply • CA-31D USB cable FPS-21 interfaces: Front • Service cable connector Provides Flashbus, USB and VBAT connections to a mobile device. • SmartCard socket A SmartCard is needed to allow DCT-4 generation mobile device programming. Rear • DC power input For connecting the external power supply (AC-35). • Two USB A type ports (USB1/USB3) Can be used, for example, for connecting external storage memory devices or mobile devices • One USB B type device connector (USB2) For connecting a PC. • Phone connector Service cable connection for connecting Flashbus/FLA. • Ethernet RJ45 type socket (LAN) For connecting the FPS-21 to LAN. Inside • Four SD card memory slots For internal storage memory. Note: In order to access the SD memory card slots inside FPS-21, the prommer needs to be opened by removing the front panel, rear panel and heatsink from the prommer body. Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 2 – 7 RM-721; RM-722 Service Devices and Service Concepts PK-1 Software protection key PK-1 is a hardware protection key with a USB interface. It has the same functionality as the PKD-1 series dongle. PK-1 is meant for use with a PC that does not have a series interface. To use this USB dongle for security service functions please register the dongle in the same way as the PKD-1 series dongle. RJ-230 Soldering jig RJ-230 is a soldering jig used for soldering and as a rework jig for the engine module. SB-6 Bluetooth test and interface box (sales package) The SB-6 test box is a generic service device used to perform Bluetooth bit error rate (BER) testing, and establishing cordless FBUS connection via Bluetooth. An ACP-8x charger is needed for BER testing and an AXS-4 cable in case of cordless interface usage testing . Sales package includes: • SB-6 test box • Installation and warranty information SRT-6 Opening tool SRT-6 is used to open phone covers. Note: The SRT-6 is included in the Nokia Standard Toolkit. SS-46 Interface adapter SS-46 acts as an interface adapter between the flash adapter and FPS-21. Page 2 – 8 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 Service Devices and Service Concepts SS-62 Generic flash adapter base for BB5 • generic base for flash adapters and couplers • SS-62 equipped with a clip interlock system • provides standardised interface towards Control Unit • multiplexing between USB and FBUS media, controlled by VUSB SS-88 Camera removal tool The camera removal tool SS-88 is used to remove/attach the camera module from/to the socket. SS-93 Opening tool SS-93 is used for opening JAE connectors. Note: The SS-93 is included in Nokia Standard Toolkit. SX-4 Smart card SX-4 is a BB5 security device used to protect critical features in tuning and testing. SX-4 is also needed together with FPS-21 when DCT-4 phones are flashed. Cables The table below gives a short overview of service devices that can be used for testing, error analysis, and repair of product RM-721; RM-722. For the correct use of the service devices, and the best effort of workbench setup, please refer to various concepts. CA-101 Micro USB cable The CA-101 is a USB-to-microUSB data cable that allows connections between the PC and the phone. Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 2 – 9 RM-721; RM-722 Service Devices and Service Concepts CA-158RS RF tuning cable Product-specific adapter cable for RF tuning. • Table 7 Attenuation values Band Attenuation Rx GSM 850/900 0.30 dB GSM 1800 0.38 dB GSM 1900 0.41 dB WCDMA I (2 GHz) 0.45 dB CA-31D USB cable The CA-31D USB cable is used to connect FPS-21 to a PC. It is included in the FPS-21 sales package. CA-89DS Cable Provides VBAT and Flashbus connections to mobile device programming adapters. Page 2 – 10 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 Service Devices and Service Concepts DAU-9S MBUS cable The MBUS cable DAU-9S has a modular connector and is used, for example, between the PC's serial port and module jigs, flash adapters or docking station adapters. Note: Docking station adapters valid for DCT4 products. PCS-1 Power cable The PCS-1 power cable (DC) is used with a docking station, a module jig or a control unit to supply a controlled voltage. XRS-6 RF cable The RF cable is used to connect, for example, a module repair jig to the RF measurement equipment. SMA to N-Connector approximately 610 mm. Attenuation for: • GSM850/900: 0.3+-0.1 dB • GSM1800/1900: 0.5+-0.1 dB • WLAN: 0.6+-0.1dB Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 2 – 11 RM-721; RM-722 Service Devices and Service Concepts Service concepts POS (Point of Sale) flash concept Figure 2 POS flash concept Type Description Product specific tools BL-5C Battery Other tools FLS-5 POS flash dongle PC with service software Cables CA-101 Page 2 – 12 Micro USB cable COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 Service Devices and Service Concepts POS (Point of Sale) flash concept — option 2 Figure 3 POS flash concept — option 2 Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 2 – 13 RM-721; RM-722 Service Devices and Service Concepts Flash concept with FPS-21 Figure 4 Basic flash concept with FPS-21 Type Description Product specific devices FS-160 Flash adapter Other devices FPS-21 Flash prommer box AC-35 Power supply PK-1 SW security device SS-46 Interface adapter PC with Phoenix service software Cables CA-89DS Service cable USB cable Page 2 – 14 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 Service Devices and Service Concepts CU-4 flash concept with FPS-21 Figure 5 CU-4 flash concept with FPS-21 Type Description Product specific devices FS-160 Flash adapter Other devices CU-4 Control unit FPS-21 Flash prommer box AC-35 Power supply PK-1 SW security device SS-62 Flash adapter base SX-4 Smart card (for DCT-4 generation mobile device programming) PC with Phoenix service software Cables PCS-1 Power cable CA-89DS Service cable Standard USB cable Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 2 – 15 RM-721; RM-722 Service Devices and Service Concepts Type Description USB cable Module jig service concept Figure 6 Module jig service concept Type Description Phone specific devices MJ-312 Module jig Other devices CU-4 Control unit FPS-21 Flash prommer box PK-1 SW security device SX-4 Smart card PC with VPOS and Phoenix service software Measurement equipment Cables CA-89DS Service cable PCS-1 DC power cable XRS-6 RF cable USB cable Page 2 – 16 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 Service Devices and Service Concepts Type Description GPIB control cable Service concept for RF testing and RF/BB tuning Figure 7 Service concept for RF testing and RF/BB tuning Type Description Product specific devices MJ-312 Module jig Other devices CU-4 Control unit PK-1 SW security device SX-4 Smart card Measurement equipment Smart card reader PC with Phoenix service software Cables DAU-9S MBUS cable PCS-1 DC power cable Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 2 – 17 RM-721; RM-722 Service Devices and Service Concepts Type XRS-6 Description RF cable GPIB control cable USB cable Bluetooth testing concept with SB-6 Figure 8 Service concept for RF testing and RF/BB tuning Type Description Product specific devices FS-160 Flash adapter Other devices CU-4 Control unit SS-62 Flash adapter base PK-1 SW security device SX-4 Smart card SB-6 Bluetooth test and interface box Smart card reader PC with Phoenix service software Cables DAU-9S Page 2 – 18 MBUS cable COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 Service Devices and Service Concepts Type PCS-1 Description DC power cable USB cable Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 2 – 19 RM-721; RM-722 Service Devices and Service Concepts (This page left intentionally blank.) Page 2 – 20 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 Nokia Customer Care 3 — BB Troubleshooting and Manual Tuning Guide Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 3 – 1 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide (This page left intentionally blank.) Page 3 – 2 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide Table of Contents Baseband self tests in Phoenix ............................................................................................................................ 3–5 Power and charging troubleshooting................................................................................................................. 3–7 Dead or jammed device troubleshooting ...................................................................................................... 3–7 Power key (End key) troubleshooting............................................................................................................ 3–9 General voltage checking troubleshooting ............................................................................................... 3–10 General power checking ............................................................................................................................... 3–11 Charging troubleshooting ............................................................................................................................ 3–13 USB charging troubleshooting..................................................................................................................... 3–13 Battery current measuring fault troubleshooting ..................................................................................... 3–15 Interface troubleshooting ................................................................................................................................. 3–16 Flash programming fault troubleshooting................................................................................................. 3–16 SIM card troubleshooting ............................................................................................................................. 3–18 MicroSD card troubleshooting...................................................................................................................... 3–19 USB data interface troubleshooting ............................................................................................................ 3–20 User interface troubleshooting......................................................................................................................... 3–22 Keypad troubleshooting ............................................................................................................................... 3–22 Numerical keypad illumination troubleshooting ...................................................................................... 3–23 Display module troubleshooting ................................................................................................................. 3–24 General instructions for display troubleshooting................................................................................. 3–24 Display module troubleshooting ............................................................................................................ 3–26 Bluetooth and FM radio troubleshooting ........................................................................................................ 3–27 Bluetooth troubleshooting .......................................................................................................................... 3–27 FM radio troubleshooting............................................................................................................................. 3–27 Camera module troubleshooting...................................................................................................................... 3–28 Taking and evaluating test pictures with main camera ........................................................................... 3–28 Camera troubleshooting............................................................................................................................... 3–29 Camera hardware troubleshooting ............................................................................................................. 3–30 Audio troubleshooting....................................................................................................................................... 3–30 Audio troubleshooting test instructions..................................................................................................... 3–30 Internal earpiece troubleshooting .............................................................................................................. 3–33 Internal microphone troubleshooting ........................................................................................................ 3–34 Internal handsfree (IHF) troubleshooting................................................................................................... 3–34 External earpiece troubleshooting.............................................................................................................. 3–35 External microphone troubleshooting........................................................................................................ 3–36 Acoustics troubleshooting............................................................................................................................ 3–38 Introduction to acoustics troubleshooting ........................................................................................... 3–38 Earpiece troubleshooting ........................................................................................................................ 3–39 IHF troubleshooting ................................................................................................................................. 3–39 Microphone troubleshooting .................................................................................................................. 3–41 Vibra troubleshooting................................................................................................................................... 3–42 Tucson troubleshooting .................................................................................................................................... 3–43 Requirements ................................................................................................................................................ 3–43 Terms in Tucson ............................................................................................................................................ 3–43 Certificate restore BB5 .................................................................................................................................. 3–44 Product code change BB5............................................................................................................................. 3–47 IMEI/ESN rebuild DCT-4 ................................................................................................................................. 3–51 Product code change DCT-4.......................................................................................................................... 3–53 Use of SX-4T smart card in product code change....................................................................................... 3–55 Flash pin for DCT-4 ........................................................................................................................................ 3–56 Troubleshooting............................................................................................................................................ 3–58 Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 3 – 3 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide Common things to be checked in case of problems .................................................................................. Error reporting to Nokia ............................................................................................................................... Baseband manual tuning guide........................................................................................................................ Energy management calibration ................................................................................................................. 3–61 3–62 3–63 3–63 List of Tables Table 8 Display module troubleshooting cases............................................................................................... 3–25 Table 9 Pixel defects .......................................................................................................................................... 3–25 Table 10 Calibration value limits ...................................................................................................................... 3–64 List of Figures Figure 9 Flashing pic 1. Take single trig measurement for the rise of the BSI signal ................................. 3–17 Figure 10 Single-ended output waveform of the Ext_in_HP_out measurement when earpiece is connected. ................................................................................................................................................ 3–32 Figure 11 Differential output waveform of the Ext_in_IHF_out out loop measurement when speaker is connected. ................................................................................................................................................ 3–32 Figure 12 Single-ended output waveform of the HP_in_Ext_out loop when microphone is connected. ... 3–33 Page 3 – 4 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide Baseband self tests in Phoenix Context Always start the troubleshooting procedure by running the Phoenix self tests. If a test fails, please follow the diagram below. If the phone is dead and you cannot perform the self tests, go to Dead or jammed device troubleshooting. Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 3 – 5 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide Troubleshooting flow Page 3 – 6 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide Power and charging troubleshooting Dead or jammed device troubleshooting Troubleshooting flow - Page 1 of 2 Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 3 – 7 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide Troubleshooting flow - Page 2 of 2 Page 3 – 8 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide Power key (End key) troubleshooting Troubleshooting flow Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 3 – 9 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide General voltage checking troubleshooting Troubleshooting flow - Page 1 of 2 Page 3 – 10 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide Troubleshooting flow - Page 2 of 2 Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 3 – 11 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide General power checking Check the following voltages: Signal Rename Regulator Sleep Idle Nominal voltage Main user VIO Pearl_J ON ON 1.8 Memory, I/Os, display, camera, BTHFMTXRDS3. 0 VBACK Pearl_J ON ON 2.5 Back-up battery VSIM Pearl_J ON ON 1.8/3.0 SIM card VAUX1 Pearl_J ON ON 2.5/2.8 Camera, display and hall sensor VANA (VAUX1) Pearl_J ON ON 2.5 Camera VR1 Pearl_J OFF ON 2.5 Crystal oscillators VMEM Pearl_J OFF OFF 2.9 microSD Page 3 – 12 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Notes Disabled in sleep Issue 1 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide Charging troubleshooting Troubleshooting flow Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 3 – 13 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide USB charging troubleshooting Troubleshooting flow Page 3 – 14 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide Battery current measuring fault troubleshooting Troubleshooting flow Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 3 – 15 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide Interface troubleshooting Flash programming fault troubleshooting Troubleshooting flow - Page 1 of 2 Page 3 – 16 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide Troubleshooting flow - Page 2 of 2 Figure 9 Flashing pic 1. Take single trig measurement for the rise of the BSI signal Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 3 – 17 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide SIM card troubleshooting Troubleshooting flow Page 3 – 18 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 3 – 19 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide MicroSD card troubleshooting Troubleshooting flow Page 3 – 20 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide USB data interface troubleshooting Troubleshooting flow - Page 1 of 2 Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 3 – 21 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide Troubleshooting flow - Page 2 of 2 User interface troubleshooting Keypad troubleshooting Context If one or more keys are stuck, so that the key does not react when a keydome key is pressed, the failure is caused by mechanical reasons (dirt, rust, mechanical damage, etc.) If the failure mode is not clear, start with the Keyboard test in Phoenix. Page 3 – 22 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide Troubleshooting flow Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 3 – 23 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide Numerical keypad illumination troubleshooting Troubleshooting flow Display module troubleshooting General instructions for display troubleshooting Context • The display is in a normal mode when the phone is in active use. • Display is in a sleep mode when the phone is in the screen saver mode. Page 3 – 24 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide Table 8 Display module troubleshooting cases Display blank There is no image on the display. The display looks the same when the phone is on as it does when the phone is off. The backlight can be on in some cases. Image on the display not correct Image on the display can be corrupted or a part of the image can be missing. If a part of the image is missing, change the display module. If the image is otherwise corrupted, follow the appropriate troubleshooting diagram. Backlight dim or not working at all Backlight LED components are inside the display module. Backlight failure can also be in the connector or in the backlight power source in the main engine of the phone. This means that in case the display is working (image OK), the backlight is faulty. Visual defects (pixel) Pixel defects can be checked by controlling the display with Phoenix. Use both colours, black and white, on a full screen. The display may have some random pixel defects that are acceptable for this type of display. The criteria when pixel defects are regarded as a display failure, resulting in a replacement of the display, are presented the following table. Table 9 Pixel defects Item 1 White dot defect Defect counts 2 Combined defect counts Black dot defect R G B White Dot Total 1 1 1 1 1 Total 1 Not allowed. Two single dot defects that are within 5 mm of each other should be interpreted as combined dot defect. Steps 1. Verify with a working display that the fault is not on the display module itself. The display module cannot be repaired. 2. Check that the cellular engine is working normally. i To check the functionality, connect the phone to a docking station. ii StartPhoenix service software. iii Read the phone information to check that also the application engine is functioning normally (you should be able to read the APE ID). 3. Proceed to the display troubleshooting flowcharts. Use the Display Test tool in Phoenix to find the detailed fault mode. Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 3 – 25 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide Display module troubleshooting Context Use the display test tool in Phoenix to find the detailed fault mode. Troubleshooting flow Page 3 – 26 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide Bluetooth and FM radio troubleshooting Bluetooth troubleshooting Troubleshooting flow Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 3 – 27 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide FM radio troubleshooting Troubleshooting flow Camera module troubleshooting Taking and evaluating test pictures with main camera When taking a test picture, remember the following: • Avoid bright fluorescent light, 50/60Hz electrical network or high artificial illumination levels Page 3 – 28 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide • If the phone is hot, let it rest for a while before taking the picture • Make sure the optical system is clean • Use highest possible resolution • Make sure the light is sufficient (bright office lightning) • Do not take the picture towards a light source • Hold the phone as still as possible when taking the picture • If camera has auto focus: Pictures should be taken both at infinity ~>2m and at macro distance ~10-15 cm in order to verify auto focus functionality When evaluating a test picture, remember the following: • The center of the picture is sharper than the edges • The image may be blurred, though it does not show in the viewfinder • Analyse the picture from your PC monitor, full colour setting is recommended • If possible, compare with a picture of the same motive taken with a similar Nokia device • If camera has auto focus: Remember that the white focussing frame which appears when the camera button is pressed halfway down, must turn green for auto focus lock. If the frame turns red, the camera is not focussed! Camera troubleshooting Troubleshooting flow Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 3 – 29 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide Camera hardware troubleshooting Troubleshooting flow Audio troubleshooting Audio troubleshooting test instructions Single-endedl external earpiece and differential internal earpiece outputs can be measured either with a single-ended or a differential probe. When measuring with a single-ended probe each output is measured against the ground. Internal handsfree output is measured using a current probe, if a special low-pass filter designed for measuring a digital amplifier is not available. Note also that when using a current probe, the input signal frequency must be set to 2kHz. The input signal for each loop test can be either single-ended or differential. Required equipment The following equipment is needed for the tests: • Oscilloscope Page 3 – 30 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide • Function generator (sine waveform) • 'Active speaker' or 'speaker and power amplifier' • Sound level meter • Current probe • Phoenix service software • Battery voltage 3.7V Test procedure Audio can be tested using the Phoenix audio routings option. Three different audio loop paths can be activated: • External microphone to internal earpiece • External microphone to internal handsfree speaker • Internal microphone to external earpiece Each audio loop sets routing from the specified input to the specified output enabling a quick in-out test. Loop path gains are fixed and they cannot be changed using Phoenix. Correct pins and signals for each test are presented in a table in the following section. Phoenix audio loop tests and test results The results presented in this table apply when no accessory is connected and battery voltage is set to 3.7V. Earpiece, internal microphone and speaker are in place during measurement. Applying a headset accessory during measurement causes a significant drop in measured quantities. The gain values presented in the table apply for a differential output vs. single-ended/differential input. Loop test Input terminal Output terminal External Mic to External Earpiece XMICP and GND HSEAR R and GND External Mic to Internal Earpiece XMICP and GND EarP and GND External Mic to Internal handsfree XMICP and GND IHF pads Issue 1 Path gain [dB] Input voltage [mVpp] Output voltage [mVpp] Output DC level [V] Output current [mA] 16.7 100 680 1.2 NA 10.9 100 353 1.2 NA 28.1 100 2540 0 112mA (calc.) HSEAR L and GND EarN and GND COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 3 – 31 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide Measurement data Figure 10 Single-ended output waveform of the Ext_in_HP_out measurement when earpiece is connected. If a special low-pass filter designed for measuring digital amplifiers is unavailable, the measurement must be performed with a current probe and the input signal frequency must be 2kHz. Figure 11 Differential output waveform of the Ext_in_IHF_out out loop measurement when speaker is connected. Page 3 – 32 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide Figure 12 Single-ended output waveform of the HP_in_Ext_out loop when microphone is connected. Internal earpiece troubleshooting Troubleshooting flow Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 3 – 33 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide Internal microphone troubleshooting Troubleshooting flow Page 3 – 34 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide Internal handsfree (IHF) troubleshooting Troubleshooting flow Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 3 – 35 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide External earpiece troubleshooting Troubleshooting flow Page 3 – 36 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide External microphone troubleshooting Troubleshooting flow Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 3 – 37 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide Acoustics troubleshooting Introduction to acoustics troubleshooting Acoustics design ensures that the sound is detected correctly with a microphone and properly radiated to the outside of the device by the speaker. The acoustics of the phone include three basic systems: earpiece, integrated handsfree (IHF) and a Clapton microphone. The sound reproduced from the earpiece readiates through a single hole on the front cover (A-cover). The sound reproduced from the IHF speaker radiates from the sound holes located on the bottom part of the phone. For a correct functionality of the phone, all sound holes must be always open. When the phone is used, care must be taken not to close any of those holes with a hand or fingers. The phone should be dry and clean, and no objects must be located in such a way that they close any of the holes. Page 3 – 38 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide Earpiece troubleshooting Troubleshooting flow Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 3 – 39 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide IHF troubleshooting Troubleshooting flow Page 3 – 40 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide Microphone troubleshooting Troubleshooting flow Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 3 – 41 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide Vibra troubleshooting Troubleshooting flow Page 3 – 42 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide Tucson troubleshooting Requirements • Latest Phoenix Service Software • “Tucson add on” package if one has been released between complete Phoenix releases • FPS-10 or 21 Flash prommer updated with latest flash update package • - Latest product specific data package, supporting for the variants you want to change the phones to. Certificate restoring without flashing does not require data packages to be installed • SX-4 or SX-4T Smart Card, which has been registered for Tucson use in Nokia Online Security Device Master, and for which local Nokia Care has granted Tucson user rights • BB 5.0 models:SS-46 with phone specific flash adapter connected to flash prommer • DCT-4 models:JBV-1 with phone specific flash adapter connected to flash prommer • Active online connection to internet, please refer to Technical Bulletins for IP addresses Terms in Tucson Certificate restore BB 5 and IMEI rebuild When certificate restoring for BB 5 products or IMEI rebuild for DCT-4 products is performed, existing data from Nokia System is programmed in the phone. The phone will be in the same condition as it was when it left the factory for the first time. If “Product Code Change” has been SUCCESSFULLY performed with Tucson after the phone left the factory, it will be restored back to the variant it was made into during Product Code change event. It is recommended to perform “Restore” function without selecting “Flash Product” – option to avoid possible SW downgrade which causes the phone to die. Product code change with Tucson connection When Product Code change with Tucson is successfully performed, phone variant will be changed. Data for the new variant is extracted from Nokia System, and programmed in the phone. After successful change, phone specific information in Nokia systems will match the new variant, and it can be used for e.g. certificate restoring. If you perform several product code changes, Nokia system will always be up to date with the latest successful event. Failed / incomplete actions will not change the phone specific information in Nokia systems. This function can be performed with or without flashing the phone with correct software, selection can be made by checking / unchecking the tick box on Phoenix UI. Options for product code change "van2var" is Tucson operation which you can change open (i.e. not Sim Locked) terminal to another variant, possibly creating a Sim Locked terminal. It only allows you to change to another open terminal or to locked one, but not back. Variant itself is any variation of terminal (some may be as simple as cover color, language, operator customization etc). Variants are either open or locked to some operator. "var2var" is Tucson operation which allows you to create any compatible variant regardless what the source is or whether it is locked or not. You can for example take operator locked phones and create unlocked vanilla terminals out of them. Only few have this permission and it also requires use of SX-4T type Smart Card. BB 5 downgrade If BB 5 generation product is programmed with older software than already exists in the phone, it will become “dead”. This happens if programming is done without Tucson connection. Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 3 – 43 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide When product code change with TUCSON is performed, it is possible to “downgrade” BB 5 product software to lower version. This is also valid for some of the latest DCT-4 models. Software downgrade depends on the installed product specific data package and its product SW version. Phoenix will compare the product SW version to the SW versions it finds installed on you PC. If older SW for the new variant is found and needed, downgrade will be allowed during Tucson product code change event. This function always requires the “Flash” option to be selected on Phoenix UI. This function is ONLY possible in association with “Product Code Change” – function! If you try to downgrade SW during BB5 certificate restoring phone will become dead. Please note that SW downgrade is not possible for all BB5 models, only those which support Data Package 2 concept. Please note that product code must be changed during downgrade, procedure will fail if you try to downgrade SW version to older one and use the same product code as phone already has. Information in Nokia online warranty check Nokia Online follows the information in Nokia System. Please note that after product code change it takes approximately one working day for the new information to be updated to NOL. In case you receive errors, please check phone information from NOL based on IMEI number. PIN codes 4 Digit PIN for DCT-4 Flash • Use “Smart Card Activator” – UI in Phoenix to request it from Nokia by email • You have 3 attempts to enter this PIN correctly • If you enter PIN incorrectly or forget it, you need to request it from Nokia again by using “Smart Card Activator” – UI in Phoenix 5 Digit TUCSON PIN for SX-4 use • You will get PIN by email, when your smart card has been approved for Tucson use • There is no limit to how many times this PIN can be entered incorrectly, but you are not allowed to use Tucson either. • You are requested to change your password periodically • If you enter Pin incorrectly you need to reactivate your Smart card for Tucson use • If you forget the PIN you must re register the Smart Card from the start 6 Digit Smart Card PIN for SX-4T use • You will get PIN by email, when your SX-4T smart card has been registered for Tucson use. • You have 3 attempts to enter this PIN correctly • If you enter PIN incorrectly the Smart Card becomes unusable and you need to request a new one • If you forget the PIN you can request it from Nokia Certificate restore BB5 • Connect phone and scan product, read phone information to check communication with phone. • Open Tools –> Menu. • Provide Tucson Password and PIN code which have been delivered to you by email. Please note that characters are case sensitive Page 3 – 44 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide • Select OK, Phoenix will read product information from phone. Product code shown on the UI does not matter, because during restoring it will be replaced by the product code which is the latest one stored in Nokia system. It is recommended to perform “Restore” function without selecting “Flash Product” – option to avoid possible SW downgrade which causes the phone to die. Information from phone and Smart Card are read and connection to Tucson server is established. Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 3 – 45 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide Information from Nokia system is retrieved and programmed in the phone After programming confirmation about successful event is sent to Nokia system. Page 3 – 46 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide Product code change BB5 • Connect phone and scan product, read phone information to check communication with phone. • Open “Tools” –> “Product Code Change” -> Menu • Provide Tucson Password and PIN code which have been delivered to you by email. Please note that characters are case sensitive • Select product code of new variant from list. If product code you want is not shown, please install correct data package including the variant. • Select “OK” and “SWAP”. Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 3 – 47 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide Information from phone is read and connection to Tucson server is established. If “Flash Product” – option was selected, phone SW is programmed. Page 3 – 48 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide New data retrieved from Nokia system is programmed in the phone. Confirmation about successful event is sent to Nokia system. Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 3 – 49 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide Phone has now been changed to another variant. If there is need to restore the data, this information will be sent back to phone. Warranty information in NOL will show the current information in about 24 hours Page 3 – 50 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide IMEI/ESN rebuild DCT-4 • Supply power to JBV-1 Docking station from an external power supply. Higher voltage is needed so that phone is forced in correct mode during procedure. • Connect phone and scan product, read phone information to check communication with phone. • Open Tools –> IMEI / ESN Rebuild DCT-4 –> Menu. • Provide Tucson Password and PIN code which have been delivered to you by email. Please note that characters are case sensitive Product code shown on the UI does not matter, because during restoring it will be replaced by the product code which is the latest one stored in Nokia system. Do not select the “Flash Product” – option! Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 3 – 51 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide Information from phone is read and connection to Tucson server is established. Information from Nokia system is retrieved and programmed in the phone. Confirmation about successful event is sent to Nokia system. Page 3 – 52 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide Product code change DCT-4 • Supply power to JBV-1 Docking station from an external power supply. Higher voltage is needed so that phone is forced in correct mode during procedure. • Connect phone and scan product, read phone information to check communication with phone. • Open Tools –> Product Code Change DCT-4 –> Menu. • Provide Tucson Password and PIN code which have been delivered to you by email. Please note that characters are case sensitive. • Do not select the “Flash Product” – option! Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 3 – 53 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide • Select product code of new variant from list. If product code you want is not shown, please install correct data package including the variant. • Select “OK” and “SWAP”. Information from phone is read and connection to Tucson server is established. Information from Nokia system is retrieved and programmed in the phone. Confirmation about successful event is sent to Nokia system. Phone has now been changed to another variant. If there is need to restore the data, this information will be sent back to phone. Warranty information in NOL will show the current information in about 24 hours. Page 3 – 54 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide Use of SX-4T smart card in product code change Operations with SX-4T type smart card are exactly the same as with SX-4. The only difference is an extra 6 digit PIN code which is required to complete variant changes concerning SIM locked variants ( variant to variant changes). You will be requested to enter this PIN when connection to Tucson server has been established and system detects that you are trying to modify a locked variant. Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 3 – 55 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide Flash pin for DCT-4 • Flash PIN is needed for programming the DCT-4 generation products. • It can be acquired from Tucson system. • Open Tools –>" Smart Card Activator” menu. • Provide Tucson Password and PIN code which have been delivered to you by email. Please note that characters are case sensitive. • Select “Generate License Request” and “Start”. • Request will be sent to Tucson system, you will receive response with file attachment via email. • When you receive response file by email, please save it to a file on your PC • Open “Tools” – “Smart Card Activator” – menu • Provide Tucson Password and PIN code which have been delivered to you by email. Please note that characters are case sensitive • Select “Process License Request”. • Browse to the location where you have saved the response file and select “Open”. Page 3 – 56 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide You will see the PIN Code on the UI, and it is also written in the response file. When programming DCT-4 generation phones, you must enter the PIN code to “Options” – UI in “Firmware Update” – menu. Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 3 – 57 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide Troubleshooting • Please check that the Smart Card you use is properly connected to the flash prommer. Please try another card / prommer combination. • Please retry and check that your password and PIN are correct. Please check that the Smart card you are using has been registered to NOL Security Device Master. • Please check that the Smart card you are using has been approved for Tucson use. When card has been approved you should have received confirmation by email from local Nokia care. Please check with local Nokia care support if needed. • Please check that your internet connection works. Page 3 – 58 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide Open browser and see if you can open any internet page normally. Check that your firewall settings allow PC / Phoenix to reach Tucson server. Restart PC and Phoenix. • Please check that data package supporting the product code is installed. Please check that data package supporting the product code is installed. IF YOU CAN NOT SEE THE PRODUCT CODE YOU WANT TO CHANGE THE PRODUCT INTO. Please check that data package supporting the product code is installed. • During product code change involving product SW downgrade Tucson system checks for all HW and SW combinations which have been made in Factory. If Tucson procedure fails because of the invalid HW/SW combination, the combination is not possible. This can not be changed in any way. The HW your phone has not been manufactured with SW. Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 3 – 59 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide The HW information is coming from Nokia system, editing the HW version with Phoenix does not help in this case. The only thing that can be done is to try to use the phone for another variant where the HW / SW combination is allowed. Please note that phone SW may have been updated offline without Tucson connection. Always check that you have the latest data package supporting the new product code installed, because the latest data packages always include the latest / highest suitable HW / SW combinations. If you have old DP´s installed, system may interpret the case as downgrade and prevent it even if combination with newer product SW would be possible. If you have access to the SWAP data packages including the lowest possible software, you can try to create a SWAP phone first and then try to change the variant to some custom transceiver code. • Original or new Product Code is missing from system. Please wait for a few working days and retry. Failed attempt will trigger data recovery in Nokia systems, data will be restored but it takes some time. Please also check that the product code can be found from an official data package. If problem is not solved after some working days, please report issue to Nokia. • The Smart Card you are using is not authorized to perform this operation. Please use SX-4T Smart Card for this procedure. • Data in system indicates that the phone should be SIM Locked. Please try to use the Certificate Restore operation. It is not possible to process the phone further unless successful Certificate Restore operation is done, and the data in phone matches the data in Tucson system. After successful Certificate Restore operation SX-4T type card needs to be used to process the phone further. This is valid if you want to change the variant into another locked variant, or some unlocked variant. You can always check the SIM lock status by using the “SIM Lock Status” – menu in Phoenix Page 3 – 60 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide • Phone is not supported in Tucson system, because it has been reported as scrapped or it has been blacklisted due to some other reason. Further actions are not possible. • Phone specific data missing from system. Examples shown above are for missing HW version, other variation of this error can be related to SIM Lock or a certificates. Missing data is automatically retrieved and corrected within one working week. Please wait for one working week. • Please report issue to Nokia. Common things to be checked in case of problems Please check that communication between phone and Phoenix works • Check connection manager for correct connection type Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 3 – 61 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide • Check communication between Phoenix and prommer by using “Prommer Maintenance” - menu. If prommer SW version is read successfully, communication is OK • Check communication to phone by using “Product Information” – menu. If phone information is read successfully, communication is OK • Check tools and cables • Restart Phoenix and / or PC you are using, reset prommer and recreate connection Check that your internet connection is working • Try to browse any web page in internet, like http://www.nokia.com/ . If not, check that the settings on your PC allow web access. Try restarting PC. Check that the data package on your PC includes support for the product code you try to restore or change the product code into. • Open “Firmware Update” – menu and see if the product code you need is visible. If not, install DP supporting the product code If you experience problems with “Flash” – option selected • Try to run the same procedure without “Flash” – option selected • If procedure is OK without “Flash” – option, please try to flash the product SW separately by using “Firmware Update” – menu • If flashing fails, are you getting the same errors at same phase of the process as you get when you try restore or product code change with flash option selected? If “Product Code Change” fails • Check the status of phone from NOL “Warranty Check”. Does the information in NOL match the current status of phone? Please note that it may have been processed offline without Tucson connection. • If Product code change fails, always try the restore – procedure first so information in phone will match the information in Nokia system, and then try to change the product code. If you experience problems with DCT-4 models when using the FPS-21 Flash Prommer, please try FPS-10 instead. Some phone software versions request SIM Lock data to be written in wrong format. In this case you should use a special tcsclient.dll - version, which writes the data in correct format. Please see technical bulletin documents for details. Error reporting to Nokia If you are not able to solve problems locally, a case can be escalated to local Nokia care or by using the GENIUS tool directly. Following information should be attached to the Genius case: • Service Software versions used ( Phoenix, prommer SW) • Product software version. If version change ( upgrade old -> new or downgrade new-> old) is involved, both software versions are needed • Data package version • Variant version / product code. In case of variant change both old and new product codes are needed • Connection method to phone, tools used ( prommer, cables, adapters) • Screenshot of error with TUCSON LOG ID • Screenshot of “Phone information” UI • IMEI number and date of event Page 3 – 62 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide • If log files are needed, they will be requested. If DLog tool is available, it is recommended to attach the logs in the case • Brief step by step description about how the error can be reproduced • Serial number of SX-4 or SX-4T smart card used If you are requested to wait for some days, please do so. The system will try to recover any missing information, and most phones will pass after some working days. If phone still does not pass after 4-5 working days, it is OK to escalate the case to Nokia. Most phones will pass if you wait. If the problem can not be solved, and you escalate the case to Nokia, please keep the problematic phones available for further tests. You may be required to try again or return the problematic phone(s) to Nokia. If you escalate a case, please do not report problems concerning different phones or phone types under the same issue if the case is sent back to you. The case should always concern the same phones and types which originally had the problem. For example, if you escalate a case for RM-159 models and certain IMEI numbers, please do not escalate the case back with problems concerning other IMEI numbers or phone types. Please create new cases. Common problem is that the content and problems in the case change, which makes the troubleshooting very difficult as the original problem and phones in question change into something completely different. Tucson Log ID is very important information. Based on the Error ID it is possible to trace the problem in system. Baseband manual tuning guide Energy management calibration Prerequisites Energy Management (EM) calibration is performed to calibrate the setting (gain and offset) of AD converters in several channels (that is, battery voltage, BSI, battery current) to get an accurate AD conversion result. Hardware setup: • An external power supply is needed. • Supply 12V DC from an external power supply to CU-4 to power up the phone. • The phone must be connected to a CU-4 control unit with a product-specific flash adapter. Steps 1. Place the phone to the docking station adapter (CU-4 is connected to the adapter). 2. Start Phoenix service software. 3. Choose File → Scan Product. 4. Choose Tuning → Energy Management Calibration. 5. To show the current values in the phone memory, click Read, and check that communication between the phone and CU-4 works. 6. Check that the CU-4 used check box is checked. 7. Select the item(s) to be calibrated. Note: ADC calibration has to be performed before other item(s). However, if all calibrations are selected at the same time, there is no need to perform the ADC calibration first. 8. Click Calibrate. The calibration of the selected item(s) is carried out automatically. The candidates for the new calibration values are shown in the Calculated values column. If the new calibration values seem to be acceptable (please refer to the following "Calibration value limits" table), click Write to store the new calibration values to the phone permanent memory. Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 3 – 63 RM-721; RM-722 BB Troubleshooting and Manual Tuning Guide Table 10 Calibration value limits Parameter 9. Min. Max. ADC Offset -14 14 ADC Gain 12000 14000 BSI Gain 1100 1300 VBAT Offset 2450 2800 VBAT Gain 15000 21900 VCHAR Gain N/A N/A IBAT (ICal) Gain 7750 12250 Click Read, and confirm that the new calibration values are stored in the phone memory correctly. If the values are not stored to the phone memory, click Write and/or repeat the procedure again. 10. To end the procedure, close the Energy Management Calibration window. Page 3 – 64 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 Nokia Customer Care 4 — RF Troubleshooting Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 4 – 1 RM-721; RM-722 RF Troubleshooting (This page left intentionally blank.) Page 4 – 2 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 RF Troubleshooting Table of Contents General RF troubleshooting ................................................................................................................................. 4–5 Introduction to RF troubleshooting ............................................................................................................... 4–5 Auto tuning ............................................................................................................................................................ 4–5 Introduction to auto tuning............................................................................................................................ 4–5 Auto tuning procedure .................................................................................................................................... 4–6 Self test troubleshooting...................................................................................................................................... 4–6 Phoenix self test troubleshooting .................................................................................................................. 4–6 Receiver troubleshooting ..................................................................................................................................... 4–7 Introduction to receiver (RX) troubleshooting.............................................................................................. 4–7 GSM RX chain activation for manual measurements/GSM RSSI measurement .......................................... 4–7 GSM receiver troubleshooting flowchart ....................................................................................................... 4–9 WCDMA RX chain activation for manual measurement ................................................................................ 4–9 WCDMA RSSI measurement .......................................................................................................................... 4–11 WCDMA receiver troubleshooting flowchart............................................................................................... 4–12 Transmitter troubleshooting ............................................................................................................................ 4–13 Introduction to transmitter (TX) troubleshooting..................................................................................... 4–13 GSM transmitter troubleshooting................................................................................................................ 4–13 GSM transmitter troubleshooting flowchart .............................................................................................. 4–16 WCDMA transmitter troubleshooting .......................................................................................................... 4–17 WCDMA transmitter troubleshooting flowchart......................................................................................... 4–20 Antenna ............................................................................................................................................................... 4–21 Antenna overview ......................................................................................................................................... 4–21 Main antenna functionality .......................................................................................................................... 4–21 Antenna troubleshooting ............................................................................................................................. 4–21 List of Figures Figure 13 Auto tuning concept with CMU200..................................................................................................... 4–6 Figure 14 Phoenix RSSI Reading window ........................................................................................................... 4–8 Figure 15 Phoenix Rx Control window with sample settings (WCDMA band I)............................................ 4–10 Figure 16 Phoenix Rx Power Measurement window...................................................................................... 4–11 Figure 17 Phoenix RF Controls window ........................................................................................................... 4–13 Figure 18 Typical readings ................................................................................................................................ 4–15 Figure 19 Phoenix WCDMA Tx control window ............................................................................................... 4–17 Figure 20 Typical readings ................................................................................................................................ 4–19 Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 4 – 3 RM-721; RM-722 RF Troubleshooting (This page left intentionally blank.) Page 4 – 4 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 RF Troubleshooting General RF troubleshooting Introduction to RF troubleshooting Most RF semiconductors are static discharge sensitive ESD protection must be applied during repair (ground straps and ESD soldering irons). Pre-baking These parts are moisture sensitive and must be pre-baked prior to soldering: • • • • VAPAUS RFIC (N7500) TX FEM (N7520) WCDMA PA (N7540) Aura DC/DC converter (N7560) Discrete components In addition to the key components, there are a number of discrete components (resistors, inductors and capacitors) for which troubleshooting is done mainly by visual inspection. Capacitors: check for short circuits. Resistors: check value with an ohm meter. Note: In-circuit measurements should be evaluated carefully. Measuring equipment All measurements should be done using: • • • • • Module jig MJ-312 Flash adapter FS-160 Control unit CU-4/Interface adapter SS-46 An oscilloscope for low frequency and DC measurements. Recommended probe: 10:1, 10MOhm/8pF. A radio communication tester including RF generator and spectrum analyser, for example Rohde & Schwarz CMU200. (Alternatively a spectrum analyser and a RF generator can be used. However, some tests in this guide are not possible to perform if this solution is chosen). Note: A mobile phone WCDMA transmitter should never be tested with full TX power (only if it is possible to perform the measurement in a good RF-shielded room). Even low power WCDMA transmitters may disturb nearby WCDMA networks and cause problems to 3G cellular phone communication in a wide area. Note: All measurements with an RF coupler should be performed in an RF-shielded environment because nearby base stations can disturb sensitive receiver measurements. If there is no possibility to use RF shielded environment, testing at frequencies of nearby base stations should be avoided. Level of repair The scope of this guideline is to verify functionality of the cellular RF block without removing RF shield. Instructions for finding the faulty component are provided in some cases, but the whole engine PWB (system module) still needs to be swapped, even when a single component is faulty. Auto tuning Introduction to auto tuning This phone can be tuned automatically. Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 4 – 5 RM-721; RM-722 RF Troubleshooting Auto tune is designed to align the phone's RF part easier and faster. It performs calibrations, tunings and measurements of RX and TX. The results are displayed and logged in a result file, if initiated. Hardware set up Hardware requirements for auto tuning: • PC (Windows 2000/XP) with GPIB card • PK-1/PDK-1 service dongle • Power supply • Product specific module jig • Cables: RF cable XRF-1, USB cable, GPIB cable and DAU-9S • Signal analyser (TX), signal generator (RX) and RF-splitter or one device including all. Figure 13 Auto tuning concept with CMU200 Auto tuning procedure Prerequisites Install the phone-specific data package, e.g. Nokia_firmware_RM721/RM722_DP20_3.471__sw-1.00.exe. The data package defines the phone-specific settings. Steps 1. Make sure the phone (in the jig) is connected to the equipment. Else, some menus will not be shown in Phoenix. 2. Go to loss settings by selecting Tuning (Alt_U) → SET LOSS from the menu. 3. Set the loss between CMU200 and the phone. (Total loss = cable + jig) 4. Go to auto tuning by selecting Tuning (Alt_U) → Auto-tune (Alt_A) from the menu. 5. Start auto tuning by clicking the Tune button. Self test troubleshooting Phoenix self test troubleshooting Context Always start the troubleshooting procedure by running the Phoenix self tests. If a test fails, please follow the diagram below. Page 4 – 6 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 RF Troubleshooting If the phone is dead and you cannot perform the self tests, go to Dead or jammed device troubleshooting in Chapter 3, BB Troubleshooting and Manual Tuning Guide. Note: Self tests are recommended to be made when phone is in jig and a 50Ω load connected to the RF connector. Otherwise power tests may fail depending on antenna load. Troubleshooting flow Receiver troubleshooting Introduction to receiver (RX) troubleshooting RX can be tested by making a phone call or in local mode. For the local mode testing, use Phoenix service software. The main RX troubleshooting measurement is RSSI reading. This test measures the signal strength of the received signal. For GSM RSSI measurements, see section GSM RX chain activation for manual measurements/ GSM RSSI measurement (page 4–7 ) . For a similar test in WCDMA mode, see section WCDMA RSSI measurement (page 4–11 ) . GSM RX chain activation for manual measurements/GSM RSSI measurement Prerequisites Make the following settings in signal generator and Phoenix service software: Setting GSM850 GSM900 GSM1800 GSM1900 Phoenix Channel 190 37 700 661 Signal generator to antenna connector 881.46771MHz (67.71kHz offset) at -60dBm 942.46771MHz (67.71kHz offset) at -60dBm 1842.86771MHz (67.71kHz offset) at -60dBm 1960.06771MHz (67.71kHz offset) at -60dBm Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 4 – 7 RM-721; RM-722 RF Troubleshooting Steps 1. Set the phone to local mode. 2. Activate RSSI reading in Phoenix by selecting Testing → GSM → RSSI reading . Figure 14 Phoenix RSSI Reading window Results The reading should reflect the level of the signal generator (minus losses) ±5dB. When varying the level in the range -30 to -102dBm the reading should then follow within ±5dB. Page 4 – 8 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 RF Troubleshooting GSM receiver troubleshooting flowchart Troubleshooting flow Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 4 – 9 RM-721; RM-722 RF Troubleshooting WCDMA RX chain activation for manual measurement Steps 1. In Phoenix, select Testing → WCDMA → Rx Control . The Phoenix Rx Control window opens. Figure 15 Phoenix Rx Control window with sample settings (WCDMA band I) 2. Make settings for the band to be tested according to the following table: Band to be tested Signal generator to antenna connector Phoenix Channel WCDMA I 10700 2141 MHz WCDMA II 9800 1960 MHz WCDMA V 4408 881.6 MHz WCDMA VIII 3013 943.6 MHz 3. Make the following general settings (the same values for all bands): Setting Value AGC Mode Algorithm AFC Algorithm OFF AFC DAC 1024 4. Click Start to activate the settings. Page 4 – 10 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 RF Troubleshooting If the settings are changed later on (for example, change of channel) you have to click Stop and Start again. Note: Clicking Stop also disables TX control if it was active. WCDMA RSSI measurement Prerequisites WCDMA RX must be activated before RSSI can be measured. For instructions, please refer to WCDMA RX chain activation for manual measurement (page 4–10 ) . Connect signal generator to RF connector and use appropriate frequency for each channel. Steps 1. In Phoenix select Testing → WCDMA → RX Power measurement . The Rx Power Measurement window opens. Figure 16 Phoenix Rx Power Measurement window 2. In the RX Power measurement window, select: • Mode: RSSI • Continuous mode 3. Click Start to perform the measurement. Note: WCDMA RSSI measurement is accurate only with WCDMA modulated signal. Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 4 – 11 RM-721; RM-722 RF Troubleshooting WCDMA receiver troubleshooting flowchart Troubleshooting flow Page 4 – 12 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 RF Troubleshooting Transmitter troubleshooting Introduction to transmitter (TX) troubleshooting Please note the following before performing transmitter tests: • TX troubleshooting requires TX operation. • Do not transmit on frequencies that are in use! • The transmitter can be controlled in local mode for diagnostic purposes. • The most useful Phoenix tool for GSM transmitter testing is “RF Control”; in WCDMA transmitter testing the best tool is “TX Control”. • Remember that re-tuning is not a fix! Phones are tuned correctly in production. • The TX path for GSM and WCDMA are using the same filters in some bands. Please refer to RF component reference (page 4– 0 ) for details. Note: Never activate the GSM or WCDMA transmitter without a proper antenna load. Always connect a 50Ω load to the RF connector (antenna, RF-measurement equipment or at least a 2W dummy load); otherwise the GSM or WCDMA Power amplifier (PA) may be damaged. GSM transmitter troubleshooting Steps 1. Set the phone to local mode. 2. In Phoenix, select Testing → GSM → Rf Controls . The RF Controls window opens. Figure 17 Phoenix RF Controls window Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 4 – 13 RM-721; RM-722 RF Troubleshooting 3. Make the following settings: Setting Value Active Unit Tx Rx/Tx Channel 37 Band GSM 900 AFC 0 Operation Mode Burst Edge Off Tx Data Type Random Tx PA Mode High Tx Power Level 5 4. Check the basic TX parameters, using a communication analyser (e.g. CMU200). • Power • Phase error • Modulation • Switching spectrum Page 4 – 14 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 RF Troubleshooting Figure 18 Typical readings 5. Change the power level in RF controls window and make sure the power reading follows accordingly. Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 4 – 15 RM-721; RM-722 RF Troubleshooting Next actions You can troubleshoot the GSM transmitter for each GSM band separately, one band at a time. If you want to troubleshoot GSM850, GSM1800 or GSM1900, change the band in the RF controls window and set the communication analyser accordingly. GSM transmitter troubleshooting flowchart Troubleshooting flow Page 4 – 16 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 RF Troubleshooting WCDMA transmitter troubleshooting Steps 1. Set the phone to local mode. 2. In Phoenix, select Testing → WCDMA → Tx control . The Tx Control window opens. Figure 19 Phoenix WCDMA Tx control window 3. Make settings for the band to be tested, according to the following table: Band Channel WCDMA I 9750 WCDMA II 9400 WCDMA V 4183 WCDMA VIII 2788 4. Make the following general settings (the same values for all bands). Note that Max power limit is not checked by default. Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 4 – 17 RM-721; RM-722 RF Troubleshooting Setting Value DPDCH enabled Checked Max power limit Checked Start Rx Checked Start level 0 Step size 0 Step count 0 Sequency 0 Step duration 2550 Code class LONG Code 16 DPDCH code 0 Weight 8 Code class 8 DPCCH code 1 Weight 15 Code class 2 Note: Use the Start level option to set the TX power level. 5. Click Send to enable the settings and activate TX. If settings are changed (eg. new channel selected), you have to click RF Stop and Send again. 6. Check the basic TX parameters using a communication analyser (e.g. CMU200). Page 4 – 18 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 RF Troubleshooting Figure 20 Typical readings Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 4 – 19 RM-721; RM-722 RF Troubleshooting WCDMA transmitter troubleshooting flowchart Troubleshooting flow Page 4 – 20 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 RF Troubleshooting Antenna Antenna overview The phone has two antennas, a main antenna and a BT antenna. Their placement in the phone can be seen in the following figure: The main antenna consists of an antenna carrier with an adhesive. This is called Cellular Antenna Module. The Cellular Antenna Module also acts as top of an IHF chamber, which is built together with the B-Cover. For acoustical sealing of the IHF chamber a sealing is glued on the bottom side of the Cellular Antenna Module. The Cellular Antenna Module is snapped in the B-Cover and the IHF speaker is in between the Cellular Antenna Module and the B-Cover. Main antenna functionality The main antenna consists of two radiators which cover different frequency ranges. One radiator covers the range 824 MHz to 960 MHz, the low band, and the other radiator the ranges 1710 MHz to 1990 MHz as well as 2110 MHz to 2170 MHz, the high bands. Both radiators are matched monopoles, the matching network consists of components, which are soldered on the antenna flex and are located on the bottom side of the assembled antenna module. There are three pads close to the matching network. They act as contact areas for the C-Clips on the PWB. The outer ones are ground, and the middle area is the antenna feed, as shown in the above figure. The main antenna functionality must also be checked by a GoNoGo test as described in Technical Bulletin TB 214. Antenna troubleshooting Main antenna Check that the GND and feed pads take proper contact to the C-Clips on the main PWB. Also check visually that all the matching components are soldered properly. In case of damage, the whole antenna module needs to be replaced. If only low band or high band is working properly, it may indicate a faulty matching network. Defects in the solderings or breaks in the wiring of matching should be seen. In this case, also the engine PWB must be replaced. Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 4 – 21 RM-721; RM-722 RF Troubleshooting Bluetooth antenna Check that the spring clip takes proper contact to the gold plated contact area on the PWB. Also check that the spring clip fits well in the Bluetooth antenna and has a proper contact to the wire in the PWB. In case of damage, the whole B-cover needs to be replaced. Page 4 – 22 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 Nokia Customer Care 5 — System Module Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 5 – 1 RM-721; RM-722 System Module (This page left intentionally blank.) Page 5 – 2 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 System Module Table of Contents Introduction........................................................................................................................................................... 5–5 Phone description ............................................................................................................................................ 5–5 Energy management............................................................................................................................................. 5–8 Battery and charging ....................................................................................................................................... 5–8 Normal and extreme voltages ........................................................................................................................ 5–9 Power key and system power-up ................................................................................................................... 5–9 Modes of operation ....................................................................................................................................... 5–10 Clocking scheme ............................................................................................................................................ 5–10 Connectivity ........................................................................................................................................................ 5–10 MicroUSB interface ........................................................................................................................................ 5–10 SIM interface .................................................................................................................................................. 5–10 MicroSD card interface .................................................................................................................................. 5–11 USB interface.................................................................................................................................................. 5–11 Charger interface........................................................................................................................................... 5–12 Bluetooth ....................................................................................................................................................... 5–12 FM radio.......................................................................................................................................................... 5–13 User interface...................................................................................................................................................... 5–14 Display module .............................................................................................................................................. 5–14 Keyboard interface........................................................................................................................................ 5–15 Backlight and illumination........................................................................................................................... 5–15 Camera concept .................................................................................................................................................. 5–15 Camera interface ........................................................................................................................................... 5–15 Audio concept ..................................................................................................................................................... 5–16 Audio concept................................................................................................................................................ 5–16 Internal microphone ..................................................................................................................................... 5–17 Internal earpiece ........................................................................................................................................... 5–18 IHF speaker .................................................................................................................................................... 5–18 External microphone..................................................................................................................................... 5–18 External earpiece........................................................................................................................................... 5–19 Vibra ............................................................................................................................................................... 5–19 AV connector.................................................................................................................................................. 5–19 Combo memory .................................................................................................................................................. 5–20 RF description ..................................................................................................................................................... 5–20 Receiver (RX) .................................................................................................................................................. 5–20 Transmitter (TX) ............................................................................................................................................ 5–20 List of Tables Table 11 Nominal voltages................................................................................................................................... 5–9 Table 12 AV connector pins ............................................................................................................................... 5–20 List of Figures Figure 21 Battery pin order .................................................................................................................................. 5–8 Figure 22 MicroUSB connector .......................................................................................................................... 5–10 Figure 23 SIM interface ...................................................................................................................................... 5–11 Figure 24 MicroSD card interface ...................................................................................................................... 5–11 Figure 25 USB interface...................................................................................................................................... 5–12 Figure 26 Charger interface............................................................................................................................... 5–12 Figure 27 Bluetooth interface ........................................................................................................................... 5–13 Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 5 – 3 RM-721; RM-722 System Module Figure 28 FM interface ....................................................................................................................................... Figure 29 Keypad matrix ................................................................................................................................... Figure 30 Backlight and illumination concept ................................................................................................ Figure 31 Camera concept ................................................................................................................................. Figure 32 Audio block diagram......................................................................................................................... Figure 33 Internal microphone......................................................................................................................... Figure 34 Internal earpiece ............................................................................................................................... Figure 35 AV connector...................................................................................................................................... Figure 36 Vibra ................................................................................................................................................... Figure 37 AV connector pin layout ................................................................................................................... Page 5 – 4 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. 5–14 5–15 5–15 5–16 5–17 5–18 5–18 5–19 5–19 5–20 Issue 1 RM-721; RM-722 System Module Introduction Phone description RAP3Gv4 is the main digital baseband ASIC in the device. It contains functionality for both WCDMA and GSM EDGE. The cellular baseband is constructed around Radio Application Processor (RAP3GS2v4) and mixed signal ASIC PEARL_J. RAP3GS2v4 is used as a single chip solution, which means that all UI components are connected to RAP3GS2v4. N2200 is the main audio and energy management controller for the phone. The mixed-signal functionality is in one mixed-signal ASIC. N2200 includes blocks for charger control, SMPS power supplies for VCORE, VIO and LEDs, linear regulators for RF and BB supplies, level shifter functions, A/D converters, audio and RTC. Bluetooth and FM radio are physically integrated in one single ASIC. Key components Function Description Item ref Main board 2MJK/2MJL Energy management ASIC PEARL_J N2200 RF ASIC Vapaus N7500 Processor RAP3GS2v4 D2800 PA GSM Front end module (FEM), quad band N7520 PA WCDMA Triple band PA N7540 Oscillators VCTCXO G7500 Memory 1 Gbit M3/ DDR SDRAM 512 Mbit combo (stacked with RAP) D3000 FM radio BTHFMRDS3.0 module N6000 Bluetooth BTHFMRDS3.0 module N6000 Slide switch Hall IC switch/position sensor N2460 Battery BL-5C Battery connector Lynx interface X2080 MicroUSB connector For data and charging X2002 MicroSD connector X3200 SIM connector X2700 Microphone B2104 IHF speaker B2121 Earpiece B1000 Vibra M2100 Camera USB transceiver Issue 1 N2002 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 5 – 5 RM-721; RM-722 System Module Key component placement Page 5 – 6 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 System Module System module block diagram Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 5 – 7 RM-721; RM-722 System Module Board and module connections Energy management Battery and charging BL-5C battery The phone is powered by a 3-pole BL-5C 1020 mAh battery. The three poles are named VBAT, BSI and GND where the BSI line is used to recognize the battery capacity. This is done by means of an internal battery pull down resistor. Figure 21 Battery pin order Page 5 – 8 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 System Module Battery connector The battery connector is a spring connector. It has three springs; • BSI (Battery size indicator) • GND (Ground) • VBAT (Battery voltage) The BSI line is used to recognize the battery capacity by a battery internal pull down resistor. Charging This phone is charged through a separate charger connector. Charging is controlled by energy management, and external components are needed to protect the baseband module against EMC, reverse polarity and transient frequency deviation. Complementary USB charging is supported as well, in case the phone is connected to a PC or to a dedicated USB charger. Normal and extreme voltages Energy management is mainly carried out in the ASIC PEARL_J. These circuits contain a number of regulators. In the table below normal and extreme voltages are shown when a BL-5C battery is used. Table 11 Nominal voltages Voltage Voltage [V] Condition General Conditions Nominal voltage 4.0 Lower extreme voltage 3.145 Higher extreme voltage (fast charging) 4.23 HW Shutdown Voltages Vmstr+ 2.1 ± 0.1 Off to on Vmstr- 1.9 ± 0.1 On to off SW Shutdown Voltages Sw shutdown 3.106 In call Sw shutdown 3.2 In idle Min Operating Voltage Vcoff+ 2.9 ± 0.1 Off to on Vcoff- 2.6 ± 0.1 On to off Power key and system power-up When the battery is placed in the phone the power key circuits are energized. When the power key is pressed, the system boots up (if an adequate battery voltage is present). Power down can be initiated by pressing the power key again (the system is powered down with the aid of SW). The power key is connected to EM ASIC N2200 (PEARL_J) via PWRONX signal. Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 5 – 9 RM-721; RM-722 System Module Modes of operation Mode Description NO_SUPPLY (Dead) mode means that the main battery is not present or its voltage is too low (below N2200 PEARL_J master reset threshold) and that the back-up battery voltage is too low. BACK_UP The main battery is not present or its voltage is too low but back-up battery voltage is adequate and the 32 kHz oscillator is running (RTC is on). PWR_OFF In this mode (warm), the main battery is present and its voltage is over N2200 PEARL_J master reset threshold. All regulators are disabled, PurX is on low state, the RTC is on and the oscillator is on. PWR_OFF (cold) mode is almost the same as PWR_OFF (warm), but the RTC and the oscillator are off. RESET RESET mode is a synonym for start-up sequence. RESET mode uses 32 kHz clock to count the REST mode delay (typically 16ms). SLEEP SLEEP mode is entered only from PWR_ON mode with the aid of SW when the system’s activity is low. FLASHING FLASHING mode is for SW downloading. Clocking scheme In BB5.0, two main clocks are provided to the system: 38.4MHz RF clock produced by the RF section and 32.768kHz sleep clock produced by EM ASIC N2200 with an external crystal. 32 k Sleep Clock is always powered on after startup. Sleep clock is used by RAP for low-power operation. SMPS Clk is 3.2 MHz clock line from RAP to EM ASIC N2200. In deep sleep mode, when VCTCXO is off, this signal is set to '0'-state. RF CLK Ext is 38.4 RF CLK Ext from Vapaus ASIC. It is buffered in the RF part and distributed to BTHFMTXRDS. Connectivity MicroUSB interface The micro USB (Universal Serial Bus) provides a wired connectivity between a PC and peripheral devices. It is a differential serial bus. USB 2.0 is supported with full speed (12 Mbps). Hot swap is supported, which means that USB devices may be plugged in/out at any time. This phone is equipped with a μUSB connector (B type) which accepts CA-101 or an appropriate 3rd party data cable to establish a USB connection. Figure 22 MicroUSB connector SIM interface The phone has a SIM (Subscriber Identification Module) interface including a SIM connector. The connector is only accessible when the battery is removed. Page 5 – 10 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 System Module The interface is located into two ASICs; RAP3GS2v4 contains most of the interface functionality and MS ASIC takes care of card power up/down, card detect, ATR counting and level shifting functions. Figure 23 SIM interface The SIM interface supports 1.2V, 1.8V and 3V technology smart cards. MicroSD card interface The microSD card is connected to the engine through the level shifter in Pearl/Gazoo to adapt the 1.8V I/O IF of the RAP3GS2v4.x to the 3V IF of the SD IF. The microSD card can only be removed or inserted when the battery is removed. Figure 24 MicroSD card interface USB interface The phone has an interface for USB (Universal Serial Bus) and it supports device mode. Device mode means that the mobile terminal can be a USB device for a USB host such as PC. Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 5 – 11 RM-721; RM-722 System Module Figure 25 USB interface The phone supports full speed (12 Mb/s) in device mode. Charger interface The charger interface is a 2 mm Dynamo charger plug. Older chargers with a 3.5 mm plug are supported via the charger adapter cable CA-44. Charging is controlled by PEARL_J (N2200). Additional external components are needed for EMC purposes, reverse polarity and transient protection of the input to the baseband module. Figure 26 Charger interface Bluetooth Bluetooth provides a fully digital link for communication between a master unit (the phone) and one or more slave units (e.g. a wireless headset). Data and control interface for a low power RF module is provided by the module. The Bluetooth is physically integrated with the FM radio into one single module. From a functional point of view they, however, have nothing in common. Page 5 – 12 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 System Module Figure 27 Bluetooth interface The Bluetooth has a separate built in antenna and is powered by VBAT and the regulated voltage VIO. For audio applications the Bluetooth has a PCM data bus. In addition a UART (universal asynchronous receiver/ transmitter) is used for data communication and controls. FM radio The FM radio is physically integrated with the Bluetooth into one single module. From a functional point of view they, however, have nothing in common. Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 5 – 13 RM-721; RM-722 System Module Figure 28 FM interface The FM radio is an integrated circuit, controlled by MCU software through a serial bus interface. The wires of the headset are used as poles of the antenna, and no other antenna is needed for FM radio reception. User interface Display module Display module The display module consists of a large 2.0" QVGA (320 x 240 pixels) TFT display with 262K colours. The interconnection between the display module and RAP engine is implemented with a 25-pin board-toboard connector. The display module is equipped with a driver with bi-directional 8-bit parallel interfaces. Page 5 – 14 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 System Module Keyboard interface Figure 29 Keypad matrix Backlight and illumination The illumination has four main areas: numeric keypad (2 x white LEDs), display backlight (2 x white LEDs). The display backlight is powered by the integrated DC/DC converter of the PEARL_J IC. In the VLED+ line of the Pearl a “VLED disconnect switch” is integrated. This avoids that the VLED line is at VBAT level even in switched off state (which can cause electro migration problems). Figure 30 Backlight and illumination concept Camera concept Camera interface The camera module is a EDOF 3.2 Mpix. The camera is connected directly to the baseband, no hardware accelerator is used. Processing of the image is done by phone processor using NIPS (Nokia Imaging Perfection System) algorithms. The CCI-bus (Camera Command Interface) is an I2C-compatible interface that is used bidirectional to transfer commands from BB to the camera and to get information of the camera register settings from the camera to BB. Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 5 – 15 RM-721; RM-722 System Module The CCP-bus (Compact Camera Port) is a unidirectional interface that is used to transfer the image data from the camera to BB. It is a high speed differential interface. The camera is equipped with CCP class2 interface, i.e. up to 650 Mbit/s. The device baseband supports CCP class0 (specified up to 208 MHz) but limits the frequency to 160 MHz. So clock/data-signaling is used in the device. Figure 31 Camera concept Audio concept Audio concept The functional core of the audio hardware is built around two ASICs; Energy management ASIC N2200 and digital ASIC D2800. N2200 provides an interface for the transducers and the AV connector. There are three audio transducers: • one earpiece • one IHF speaker • one Clapton microphone N2200 also provides an output for the vibra motor. All external audio accessories are connected to the specific AV connector. The following block diagram illustrates the audio interface of the phone: Page 5 – 16 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 System Module Figure 32 Audio block diagram Internal audio The internal audio components are used in these modes: Hand portable (HP) mode Microphone X Earpiece X Speaker Internal hands free (IHF) mode X X Internal microphone The Clapton microphone is located in the antenna module. The MIC1P connects directly to the EM ASIC N2200. Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 5 – 17 RM-721; RM-722 System Module Figure 33 Internal microphone Internal earpiece The internal earpiece (B1000) is located in the B-cover. The earpiece is directly driven by the internal ear amplifiers of the PEARL_J (N2200) and no additional amplifier is needed Figure 34 Internal earpiece IHF speaker The IHF speaker (B2121) is located at the bottom side of the main board. No additional amplifier is used. External microphone An external microphone can be connected to the device via the 3.5 mm AV connector (X2100) located at the bottom side of the main board. Page 5 – 18 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 System Module Figure 35 AV connector External earpiece An external earpiece can be connected to the device via the 3.5 mm AV connector (X2100) located at the top side of the phone. The external earpiece is directly driven by the internal amplifier of PEARL_J. There are no external amplifiers. Vibra The vibra (M2100) is a mounted SMD located at the bottom side of the main board. It is supplied directly from the PEARL_J vibra outputs. Figure 36 Vibra AV connector The 3.5mm AV connector consists of mono or stereo audio output, mono audio input and optional features like control data over microphone line. A connected male connector is detected on pin 6 (PLUG_DET). Accessories are detected as basic headset (no ECI) or as intelligent ECI communication devices. Note: Only use an approved cable for connecting to the AV connector ( e.g. headset HS-47). Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page 5 – 19 RM-721; RM-722 System Module Figure 37 AV connector pin layout Table 12 AV connector pins Pin Signal name Direction Description 1, 2 HS_ GND - Ground contacts 3 HS_MIC Input Multiplexed microphone audio and control data/muxed: MIC2P and ACI 4 HS_EAR_R Output Audio output (XEAR_R) 5 HS_EAR_L Output Audio output (XEAR_L) 6 PLUG_DET Input Terminal internal connection, plug detection Combo memory The die stacked combo memory module POP2 (1Gbit M3/ DDR SDRAM 512 Mbit) is assembled on the top of RAP3GS2v4, and located at the bottom side of the main board. RAP3GS2v4 has pads on the top of it, where POP2 is soldered. These components cannot be replaced. The engine module must be replaced. RF description Receiver (RX) An analogue signal is received by the phone's antenna. The signal is converted to a digital signal and is then transferred further to the baseband (e.g. to the earpiece). The receiver functions are implemented in the RF ASIC. Signals with different frequencies take different paths, therefore being handled by different components. The principle of GSM and WCDMA is the same. Transmitter (TX) The digital baseband signal (e.g. from the microphone) is converted to an analogue signal, which is then amplified and transmitted from the antenna. The frequency of this signal can be tuned to match the bandwith of the system in use (e.g. GSM900). The transmitter functions are implemented in the RF ASIC. Even though the GSM and WCDMA signals are sent via different components, the principle of the transmission is the same. Page 5 – 20 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 Nokia Customer Care Glossary Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page Glossary– 1 RM-721; RM-722 Glossary (This page left intentionally blank.) Page Glossary– 2 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 Glossary A/D-converter Analogue-to-digital converter ACI Accessory Control Interface ADC Analogue-to-digital converter ADSP Application DPS (expected to run high level tasks) AGC Automatic gain control (maintains volume) ALS Ambient light sensor AMSL After Market Service Leader ARM Advanced RISC Machines ARPU Average revenue per user (per month or per year) ASIC Application Specific Integrated Circuit ASIP Application Specific Interface Protector B2B Board to board, connector between PWB and UI board BA Board Assembly BB Baseband BC02 Bluetooth module made by CSR BIQUAD Bi-quadratic (type of filter function) BSI Battery Size Indicator BT Bluetooth CBus MCU controlled serial bus connected to UPP_WD2, UEME and Zocus CCP Compact Camera Port CDMA Code division multiple access CDSP Cellular DSP (expected to run at low levels) CLDC Connected limited device configuration CMOS Complimentary metal-oxide semiconductor circuit (low power consumption) COF Chip on Foil COG Chip on Glass CPU Central Processing Unit CSD Circuit-switched data CSR Cambridge silicon radio CSTN Colour Super Twisted Nematic CTSI Clock Timing Sleep and interrupt block of Tiku CW Continuous wave D/A-converter Digital-to-analogue converter DAC Digital-to-analogue converter DBI Digital Battery Interface DBus DSP controlled serial bus connected between UPP_WD2 and Helgo Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page Glossary– 3 RM-721; RM-722 Glossary DCT-4 Digital Core Technology DMA Direct memory access DP Data Package DPLL Digital Phase Locked Loop DSP Digital Signal Processor DTM Dual Transfer Mode DtoS Differential to Single ended EDGE Enhanced data rates for global/GSM evolution EGSM Extended GSM EM Energy management EMC Electromagnetic compatibility EMI Electromagnetic interference ESD Electrostatic discharge FCI Functional cover interface FM Frequency Modulation FPS Flash Programming Tool FR Full rate FSTN Film compensated super twisted nematic GMSK Gaussian Minimum Shift Keying GND Ground, conductive mass GPIB General-purpose interface bus GPRS General Packet Radio Service GSM Group Special Mobile/Global System for Mobile communication HSDPA High-speed downlink packet access HF Hands free HFCM Handsfree Common HS Handset HSCSD High speed circuit switched data (data transmission connection faster than GSM) HW Hardware I/O Input/Output IBAT Battery current IC Integrated circuit ICHAR Charger current IF Interface IHF Integrated hands free IMEI International Mobile Equipment Identity Page Glossary– 4 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 Glossary IR Infrared IrDA Infrared Data Association ISA Intelligent software architecture JPEG/JPG Joint Photographic Experts Group LCD Liquid Crystal Display LDO Low Drop Out LED Light-emitting diode LPRF Low Power Radio Frequency MCU Micro Controller Unit (microprocessor) MCU Multiport control unit MIC, mic Microphone MIDP Mobile Information Device Profile MIN Mobile identification number MIPS Million instructions per second MMC Multimedia card MMS Multimedia messaging service MP3 Compressed audio file format developed by Moving Picture Experts Group MTP Multipoint-to-point connection NFC Near field communication NTC Negative temperature coefficient, temperature sensitive resistor used as a temperature sensor OMA Object management architecture OMAP Operations, maintenance, and administration part Opamp Operational Amplifier PA Power amplifier PCM Pulse Code Modulation PDA Pocket Data Application PDA Personal digital assistant PDRAM Program/Data RAM (on chip in Tiku) Phoenix Software tool of DCT4.x and BB5 PIM Personal Information Management PLL Phase locked loop PM (Phone) Permanent memory PUP General Purpose IO (PIO), USARTS and Pulse Width Modulators PURX Power-up reset PWB Printed Wiring Board Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page Glossary– 5 RM-721; RM-722 Glossary PWM Pulse width modulation RC-filter Resistance-Capacitance filter RDS Radio Data Service RF Radio Frequency RF PopPort ™ Reduced function PopPort ™ interface RFBUS Serial control Bus For RF RSK Right Soft Key RS-MMC Reduced size Multimedia Card RSS Web content Syndication Format RSSI Receiving signal strength indicator RST Reset Switch RTC Real Time Clock (provides date and time) RX Radio Receiver SARAM Single Access RAM SAW filter Surface Acoustic Wave filter SDRAM Synchronous Dynamic Random Access Memory SID Security ID SIM Subscriber Identity Module SMPS Switched Mode Power Supply SNR Signal-to-noise ratio SPR Standard Product requirements SRAM Static random access memory STI Serial Trace Interface SW Software SWIM Subscriber/Wallet Identification Module TCP/IP Transmission control protocol/Internet protocol TCXO Temperature controlled Oscillator Tiku Finnish for Chip, Successor of the UPP TX Radio Transmitter UART Universal asynchronous receiver/transmitter UEME Universal Energy Management chip (Enhanced version) UEMEK See UEME UI User Interface UPnP Universal Plug and Play UPP Universal Phone Processor UPP_WD2 Communicator version of DCT4 system ASIC Page Glossary– 6 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1 RM-721; RM-722 Glossary USB Universal Serial Bus VBAT Battery voltage VCHAR Charger voltage VCO Voltage controlled oscillator VCTCXO Voltage Controlled Temperature Compensated Crystal Oscillator VCXO Voltage Controlled Crystal Oscillator VF View Finder Vp-p Peak-to-peak voltage VSIM SIM voltage WAP Wireless application protocol WCDMA Wideband code division multiple access WD Watchdog WLAN Wireless local area network XHTML Extensible hypertext markup language Zocus Current sensor (used to monitor the current flow to and from the battery) Issue 1 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Page Glossary– 7 RM-721; RM-722 Glossary (This page left intentionally blank.) Page Glossary– 8 COMPANY CONFIDENTIAL Copyright © 2011 Nokia. All rights reserved. Issue 1
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