Outlook Web Access Instructions

User Manual:

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NYC Department of Records and Information Services

Outlook Web Access Page 1 of 2

Outlook Web Access Instructions

 Outlook Web Access (OWA) allows you to access your work email anytime anywhere

as long as there is internet connection to your device.

 Steps:

o Open internet browser (IE, Chrome, Safari, Firefox, etc.)

o Go to https://csmail.nyc.gov

o You will be prompted to enter username and password. Use your computer login

credential, which is:

i. Username: CSC\<username>

ii. Password: <your password>

o If you are redirected to the following page, just click OK:

NYC Department of Records and Information Services

Outlook Web Access Page 2 of 2

o Once you log in, you should be able to read/send email

 For users with multiple email accounts

o Once you have signed in, on the top right, click on the Mailbox name (usually

your name) next to “sign out”

o The following window pops up:

o Type in the email address of the mailbox you want to open, and choose from the

suggestions:

o Then click “Open…”

 Once you have completed your work, click “sign out” on the top right corner, and

clock the browser.