Motorola Photon Q User Guide 4G By Ug

MOTOXT897 to the manual 3b5f6bf9-612c-4355-826d-b164965559c7

User Manual: PHOTON 4G

Open the PDF directly: View PDF .
Page Count: 120

Download
Open PDF In Browser	View PDF

Available applications and services are subject to change at any time.

Table of Contents
Get Started

Your Phone at a Glance

Set Up Your Phone

Activate Your Phone

Complete the Setup Screens

Set Up Voicemail

Sprint Account Information and Help

Sprint Account Passwords

Manage Your Account

Sprint Support Services

Phone Basics

Your Phone’s Layout

Turn Your Phone On and Off

Turn Your Screen On and Off

Touchscreen Navigation

Your Home Screen

Home Screen Overview
Customize the Home Screen
App List
Recent Apps

9
10
12
13

Voice Search

Google Now

Status Bar

Notifications

Enter Text

Slide-out QWERTY Keyboard

Touchscreen Keyboards

Android Keyboard

Swype Keyboard

Google Voice Typing

Tips for Editing Text

Phone Calls

Make Phone Calls

Call Using the Phone Dialer

Call from Recent

Call from Contacts

Call from Favorites

Call a Number in a Text Message or Email Message

Call Emergency Numbers

Receive Phone Calls

Visual Voicemail

Set Up Visual Voicemail

Review Visual Voicemail

Listen to Multiple Voicemail Messages

Configure Visual Voicemail Settings

Change Your Main Greeting via the Voicemail Menu

Edit the From Name via the Voicemail Menu

Voicemail (Traditional)

Set Up Your Voicemail

Voicemail Notification

Retrieve Your Voicemail Messages

Phone Call Options

Make a Conference Call

Contacts

Get Started with Contacts

Add a Contact

Save a Phone Number

Edit a Contact

Assign a Ringtone to a Contact

Delete a Contact

Sync or Transfer Contacts

Transfer Contacts Using a microSD Card

Share Contacts

Call or Text Contacts

Make Groups

Accounts and Messaging

Set Up Accounts

Gmail™ and Google™

Create a Google Account

Add an Email Account (POP or IMAP)

Compose and Send Email

Text Messages and MMS

Compose Text Messages

Send a Multimedia Message (MMS)

Save and Resume a Draft Message

New Messages Notification

Text and MMS Options

Wireless Emergency Alerts

Google Talk™

Apps and Entertainment

Google Play™ Store

Find and Install Apps

Create a Google Checkout™ Account

Request a Refund for a Paid App

Manage or Remove Apps

Download Apps from the Web

Navigation

Google Maps™

Google Latitude™

Google Play™ Music

Get Music

Tips and Tricks

Sprint Zone

Sprint ID

Mirror Mode

YouTube™

Web and Data

Wi-Fi

Turn Wi-Fi On or Off

Wi-Fi Search and Connect

Wi-Fi Modes

Wi-Fi Hotspot

Set up the Hotspot

Activating the Hotspot

Browsers

iii

Browser

Chrome™

Camera and Video
Take Photos
Photo Options
Record Videos

65
65
66
66

Video Options

View Photos and Videos

Change Gallery Settings

Share Photos and Videos

Manage Photos and Videos

Edit Photos

Tools and Calendar

Calendar

File Manager

Clock

Guide Me

Calculator

Quickoffice

Update Your Phone

Update Your Profile

Update Your PRL

Voice Commands

Voice Actions

Voice Commands

Bluetooth® Connections

Turn Bluetooth On or Off

Connect New Devices

Reconnect Devices

Disconnect Devices

Rename the Phone

Rename a Paired Device

SMARTACTIONS

Near Field Communication (NFC) Technology

Turn NFC On and Off

Connect a Bluetooth Device

Android™ Beam

microSD Card

Optional microSD Card

Insert the microSD Card

View Memory in the microSD Card

Erase the microSD Card

Connect Your Phone to Your Computer

Sprint Worldwide Wireless Service

Activate Sprint Worldwide Service on Your Account

Enable Global Roaming Mode

Make and Receive Worldwide Calls

Make Calls Using Plus (+) Code Dialing
Sprint Voicemail Service

83
83

Set Up Your Voicemail Access Number

Access Your Voicemail

Voicemail Troubleshooting

International Data Roaming

Get Started With Data Services

Access Email and Data Services on GSM/UMTS Networks

Access Email and Data Services on CDMA Networks

Status Messages

Contact Sprint for Assistance

Settings

Wireless and Network Settings

Airplane Mode

Wi-Fi Settings

Bluetooth® Settings

Tethering and Mobile Hotspot Settings

VPN Settings

NFC Settings

Mobile Network Settings

Media Share Settings

4G Status

Call Settings

Voicemail Settings

Other Call Settings

Sound Settings

Display Settings

Storage Settings

Battery Settings

Battery Usage

Battery Capacity

Charging the Battery

Battery Cool Down

Battery Mode

Apps Settings

Location Access Settings

Security and Screen Lock Settings

Set Up Screen Lock

Encryption

Passwords

100

Device Administration

100

Credential Storage

100

Language and Input Settings

100

Language Settings

100

Keyboard and Input Method Settings

101

Privacy Settings

103

Backup and Restore

103

Reset Your Phone

104

Account Settings

104

System Update

105

Date and Time Settings

105

Accessibility Settings

105

About Phone

105

Roaming

106

Roaming Icon

106

Set Roam Mode

106

Call Guard

106

Data Roam Guard

107

108

Index

109

Get Started
The following topics give you all the information you need to set up your phone and Sprint service the
first time.

Your Phone at a Glance
The following illustration outlines your phone’s primary external features and buttons.

Set Up Your Phone
You need to charge the battery to begin setting up your phone.

Get Started

1. Charge your battery for at least three hours.

2. Press and hold the Power key on top of your phone to turn it on.

If your phone is activated, it will turn on and show setup instructions.

If your phone is not yet activated, see Activate Your Phone for more information.

Note: Please read the battery use and safety text in the important legal and safety information
packaged with your phone.
WARNING: NON-REMOVABLE BATTERY. This product uses a non-removable battery. The
battery should only be replaced by a Motorola Authorized Service Center. Do not attempt to remove
the back cover, or remove or replace your battery; doing so may cause injury and damage to the
product which is not covered by your warranty.
Note: If your phone becomes unresponsive, try a forced reboot—press and hold both the Power
key and the Volume Down key for about 10 seconds.

Activate Your Phone
Depending on your account or how and where you purchased your phone, it may be ready to use or
you may need to activate it for your Sprint account.
n

If you purchased your phone at a Sprint Store, it is probably activated and ready to use.
If you received your phone in the mail and it is for a new Sprint account or a new line of service, it
is designed to activate automatically. To confirm your activation, make a phone call.
If you received your phone in the mail and you are activating a new phone for an existing number
on your account, you will need to go online to activate your new phone.

Get Started

From your computer’s Web browser, go to sprint.com/activate and complete the on-screen
instructions to activate your phone.

When you have finished, make a phone call to confirm your activation. If your phone is still not
activated or you do not have access to the Internet, contact Sprint Customer Service at 1-888-2114727 for assistance.
Tip: Do not press the Power button while the phone is being activated. Pressing it cancels the
activation process.
Note: If you are having any difficulty with activation, contact Sprint Customer Service by calling 1888-211-4727 from any other phone.

Complete the Setup Screens
After activation and any required updates, your phone should power off and then back on again.
After the restart, you’ll see a Welcome screen. You can then complete the Setup steps.
1. Touch Start to begin the setup application. Follow the prompts to set up your phone and
accounts.
l

Got Google™?: Create or sign in to your Google account.

Backup and restore: Choose whether or not to back up data with your Google Account.

Note: You do not need to sign up for a Google Account to make a phone call. However, to
download applications from the Google Play™ Store, you need to link your phone to a Google
Account.
2. Touch Done.
Note: To skip account setup and go directly to the home screen, touch Skip from the Welcome
page. You can set up accounts in the Accounts settings menu.

Set Up Voicemail
You should set up your Sprint Voicemail and personal greeting as soon as your phone is activated.
Always use a password to protect against unauthorized access. Your phone automatically transfers
all unanswered calls to your voicemail, even if your phone is in use or turned off.
1. Touch Phone then touch and hold
Voicemail.

(the number 1 on the dialpad) or touch Apps

2. Follow the prompts to:
l

Create your password.

Record your name.

Get Started

Record your greeting.

Note: Voicemail Password – Sprint strongly recommends that you create a password when
setting up your voicemail to protect against unauthorized access. Without a password, anyone who
has access to your phone is able to access your voicemail messages.
For more information about using your voicemail, see Voicemail (Traditional) or Visual Voicemail.

Sprint Account Information and Help
Find out about account passwords and information about managing your account and finding help.

Sprint Account Passwords
As a Sprint customer, you enjoy unlimited access to your personal account information, your
voicemail account, and your data services account. To ensure that no one else has access to your
information, you will need to create passwords to protect your privacy.

Account User Name and Password
If you are the account owner, you will create an account user name and password when you sign on
to sprint.com. (Click Sign in/Register to get started.) If you are not the account owner (if someone
else receives the bill for your Sprint service) you can get a sub-account password at sprint.com.

Voicemail Password
You’ll create your voicemail password when you set up your voicemail. See Set up Voicemail for
more information on your voicemail password.

Data Services Password
With your Sprint phone, you may elect to set up an optional data services password to control access
and authorize Premium Service purchases.
For more information, or to change your passwords, sign on to sprint.com or call Sprint Customer
Service at 1-888-211-4727.

Manage Your Account
Manage your Sprint account from your computer, your Sprint phone, or any other phone.
Online: sprint.com
n

Access your account information.

Check your minutes used (depending on your Sprint service plan).

View and pay your bill.

Get Started

Enroll in Sprint online billing and automatic payment.

Purchase accessories.

Shop for the latest Sprint phones.

View available Sprint service plans and options.

Learn more about data services and other products like Sprint Picture Mail, games, ringers,
screen savers, and more.

From Your Sprint Phone
n

Touch

to check minute usage and account balance.

Touch

to make a payment.

Touch
to launch Sprint Zone, with access to account information, phone
details, tips and tricks, and more. To contact Sprint Customer Service, touch Call Sprint.

From Any Other Phone
n

Sprint Customer Service: 1-888-211-4727.

Business Customer Service: 1-888-788-4727.

Sprint Support Services
Sprint 411 and Sprint Operator Services let you easily access information and calling assistance
from your Sprint phone.

Sprint 411
Sprint 411 gives you access to a variety of services and information, including residential, business,
and government listings; movie listings or showtimes; driving directions, restaurant reservations, and
major local event information. You can get up to three pieces of information per call, and the operator
can automatically connect your call at no additional charge.
There is a per-call charge to use Sprint 411, and you will be billed for airtime.
n

Touch

Sprint Operator Services
Sprint Operator Services provides assistance when you place collect calls or when you place calls
billed to a local telephone calling card or third party.
n

Touch

For more information or to see the latest in products and services, visit us online at sprint.com

Get Started

Phone Basics
Your phone is packed with features that simplify your life and expand your ability to stay connected to
the people and information that are important to you. The following topics will introduce the basic
functions and features of your phone.
Tip: Phone Software Upgrades – Updates to your phone’s software may become available from
time to time. Sprint will automatically upload critical updates to your phone. You can also use the
menu to check for and download updates. Touch Apps
>
Settings > System Update >
Update Motorola software to search for and download available updates.

Your Phone’s Layout
The illustrations and descriptions below outline your phone’s basic layout.

Phone Basics

Note: From the home screen, press the voice key to start a voice search. If you’re composing a
message, press the voice key to begin dictation.

Key Functions
n

3.5 mm Headset Jack allows you plug in either a stereo headset (included) or an optional
headset for convenient, hands-free conversations.
Notification Light alerts you when you receive a message, such as an email, text message, or
voice mail. Also alerts you when the battery is running low on power.

Front Camera allows you to video chat with friends and family.

Micro USB Connector connects the phone charger or an optional USB cable (included).

Micro HDMI Connector connects your phone to a television.

Camera Key opens your camera to take photos or videos.

microSD Slot allows you to install additional memory.

Volume Keys adjust the ringer volume or adjust the voice volume during a call.

Power Key turn the phone on or off or put the display to sleep.

CAUTION! Inserting an accessory into the incorrect jack may damage the phone.
n

QWERTY Keyboard slides out from the left side of the phone.
l

Caps Lock Indicator shows when the CAPS lock is on.
Tab/Voice Key works the same as the Tab key on your computer keyboard. Press Shift
and then the Tab/Voice key to start a voice search, or to use the voice dictation feature to
enter text.

Phone Basics

Shift Key press to type capital letters or symbols.

Space Key press to enter a space.

Enter Key press to begin a new line. Pressing the Shift Key and the Enter Key at the same
time also begins a new line.
Delete Key press to delete a character.

Turn Your Phone On and Off
The instructions below explain how to turn your phone on and off.

Turn Your Phone On
n

Press and hold the Power key.

Once your phone is on, it may display “Searching for Service.” When your phone finds a signal, it
enters standby mode—the phone’s idle state. At this point, you are ready to begin making and
receiving calls.
If your phone is unable to find a signal after 15 minutes of searching, a Power Save feature is
automatically activated. When a signal is found, your phone automatically returns to standby mode.
Tip: The Power Save feature conserves your battery power when you are in an area where there is
no signal.

Turn Your Phone Off
n

Press and hold the Power button to open the phone options menu. Touch Power off > OK to
turn the phone off.

Your screen remains blank while your phone is off (unless the battery is charging).

Turn Your Screen On and Off
Your phone allows you to quickly turn the screen off when not in use and to turn it back on and unlock
it when you need it.

Turn the Screen Off When Not in Use
n

To quickly turn the screen off, press the Power button. Pressing it again or receiving an incoming
call will turn on your phone screen and show the lock screen.

To save battery power, the phone automatically turns off the screen after a certain period of time
when you leave it idle. You will still be able to receive messages and calls while the phone’s screen is
off.

Phone Basics

Turn the Screen On and Unlock It
1. To turn the screen on, press the Power button.
2. Drag the lock
l

to the right to unlock the screen.

If you have set up a screen lock, you will be prompted to draw the pattern or enter the
password or PIN. See Set Up Screen Lock.

Touchscreen Navigation
Your phone’s touchscreen lets you control actions through a variety of touch gestures.

Touch Gestures
n

Touch: Choose an icon or option.

Touch and Hold: Select an item and open an action bar.

Drag: Move items in the home screen, or scroll slowly through lists.

Flick: Scroll quickly between views or through lists.

Tip: When you flick a long list, touch the screen to stop it from scrolling.
n

Pinch or double-touch: Zoom in and out on websites, photos, and maps.

Phone Covers
Your touchscreen might stay dark during calls if the sensor just above it is covered. Don’t use covers
or screen protectors (even clear ones) that cover this sensor.
Screen protectors can also interfere with touchscreen performance.

Your Home Screen
The home screen is the starting point for your phone’s applications, functions, and menus. You can
customize your home screen by adding application icons, shortcuts, folders, widgets, and more.

Home Screen Overview
Your home screen can extend beyond the initial screen. Flick the screen left to access the Quick
Settings page, or flick right to add or display additional pages.

Phone Basics

Note: Your home screen might look a little different.

Customize the Home Screen
Learn how to add, move, or remove items from the home screen.

Add Items to the Home Screen
n

Widget: Touch Apps , touch Widgets at the top, and then touch and hold a widget (or flick
left to see more widgets).

Shortcut: Touch Apps
screen page.

, touch and hold an app and then drag it to a spot on the home

To create a shortcut folder, drag one shortcut onto another to put them both in a folder. To add
other shortcuts, drag them onto the folder icon. To name the folder, touch it and enter a name at
the bottom.

Phone Basics

Wallpaper: Touch and hold a blank spot on the home screen. Select a wallpaper source from
your Gallery, ID wallpapers, Live wallpapers, and Wallpapers.

Move or Remove Items on the Home Screen
n

To move the item, touch and hold it, and then drag it to a new location.

To remove the item, touch and hold it, and then drag it to Remove at the top of the screen.

Quick Settings
To quickly access the commonly used Settings from the home screen, flick left.

Turn on (or turn off) Wi-Fi, Bluetooth, GPS, and Mobile data. Silence your ringtone, change your
phone lock settings, select your phone’s Airplane mode. Touch
other preferences not shown on the Quick Settings screen.

Go to all settings to change

Extended Home Screens
To create more home screen pages for additional shortcuts and widgets, touch Home
to view the
Manage pages screen. (Flick right if you can’t see it.) On the Add a page screen, choose Blank
page create your own, or Start with a template.

Phone Basics

To rearrange or remove home screen pages, touch Manage pages.

App List
The app menu shows you all of your applications. To open it from the home screen, touch Apps

Phone Basics

Flick left and right to see all of your apps. Any new apps that you download (see Google Play™
Store) are added to the app menu.
To close the app menu, touch Home

or Back

Recent Apps
Touch Recent Apps
to see the last few apps you used, and then touch the app you want. Touch
Back
to return to the home screen.

Search
Use the search widget on the screen to search your phone or the Web.

Note: You can also use the Voice search key on the keyboard.

Phone Basics

Voice Search
It is easy to search using your voice. Touch the microphone icon
on any search bar, or use the
microphone key on your QWERTY keyboard. Begin speaking when you see Speak now. What you
say appears on screen, quickly followed by search results.

Google Now
Google Now uses your search history, location history, and Google™ services to provide the
information you need, when you need it. The service is always working for you in the background—
you don’t have to ask for anything. Google automatically notifies you when new information is
available.

Phone Basics

If you set up a Google Account when you initially set up your phone, touch the lower navigation bar
and drag up into the home screen to start Google Now for the first time. Touch Next to review
Google Now information, then touch Learn more, Yes I’m in or No, maybe later.

Status Bar
Your phone’s display provides information about your phone’s status and options.

Status Icons
n

To view notification alerts, touch the status bar and drag it down.

This list identifies some of the symbols you’ll see.

Icon

Description
Bluetooth® Active
GPS Active
Wi-Fi Active
Downloading
Vibrate Mode
Ringer Off

Phone Basics

Icon

Description
Mute Call
Speakerphone Active
Network (Full Signal)
3G (Data Service)
4G (Data Service)
Airplane Mode
Sync Active
Alarm Set
Battery (Charging)
Battery (Full Charge)
Missed Call
Mobile Hotspot Active
Mobile Hotspot Connected to Device

Notifications
Your phone displays notification icons on the left side of the status bar. To view notification details,
drag the status bar down. Notifications can be expanded (or collapsed) allowing you to focus on the
items you need to see. Touch and hold a notification, then touch App info for more details. Take
appropriate action for a notification: “Snooze” an alarm, return a call, open a text, get an updated
traffic report.

Phone Basics

Enter Text
You can type on your phone using either the slide-out QWERTY keyboard or one of the available
touchscreen keyboards.

Slide-out QWERTY Keyboard
Open the slide-out QWERTY keyboard to type faster and more conveniently. The slide-out
keyboard also comes with special keys that let you quickly access menus and search your phone.
1. Hold the phone sideways, with the front panel buttons to your right
2. Push the screen panel up with your thumbs to reveal the slide-out keyboard.

Phone Basics

Note: When the slide-out keyboard is opened, the display stays in landscape mode and you will not
be able to use the onscreen keyboard.
3. Start an app or select a field that requires entry of text or numbers.
4. Press the letter keys to enter text. Press the following keys to enter uppercase letters, numbers,
special characters, or symbols:
l

Shift key (

)

Press once to capitalize the next letter you select.

Press twice to lock the key and type a series of uppercase letters (this works just like the
Caps Lock key on your computer keyboard). The cursor changes when you lock the shift
key.

To unlock, press the shift key once again.

Caps Lock key (
o

)

Press once to type a series of uppercase letters.

5. Use the navigation keys on the right side of the slide-out keyboard to move the cursor.
Tip: When you type, your phone suggests words for you. You can turn this on or off or explore other
options by touching Apps

Settings > Language & input.

Note: When you’re entering text, press the Voice Key to begin voice recognition dictation.

Phone Basics

Touchscreen Keyboards
Certain applications let you use a touchscreen keyboard Touch Back
cursor, touch where you want to move it.

to close it. To move the

Your phone offers you a choice of several different touchscreen keyboards for entering text. The
keyboard appear automatically onscreen when you touch a text entry field, and they can be used in
either portrait or landscape mode. You can also use the Google Voice typing option to enter text
using your voice (see Google Voice Typing for details).
The methods available include:
n

Android keyboard lets you use a traditional QWERTY setup to enter text. Additional options
expand your ability to enter text faster and more accurately. See Android Keyboard for details.
Swype lets you enter letters and words in one continuous motion by swiping your finger across
the letters. See Swype Keyboard for details.

Android Keyboard
Follow the directions below to assign the Android keyboard as your default text entry keyboard.

Assigning the Android Keyboard for Text Entry
1. Touch Apps

Settings > Language & input.

2. Touch the check box next to Android keyboard (AOSP).

Using the Android Keyboard
Use the Android touchscreen keyboard to enter letters one at a time.

Phone Basics

Swype Keyboard
The Swype™ keyboard lets you enter words by drawing a path from letter to letter in one continuous
motion. When you lift your finger after the last letter of a word, a space is automatically added.

Assigning the Swype Keyboard for Text Entry
1. Touch Apps

Settings > Language & input.

2. Touch the check box next to Swype.

Using the Swype Keyboard

To enter the small number or symbol at the top of a key, touch and hold the key.

Phone Basics

To enter several symbols, touch +!=.

To enter apostrophes in common words (like “I’ll”), drag through the apostrophe key.

To correct a word, double-tap it. Swype shows a small menu of other word options. Swype might
also show a menu if it cannot guess your word.
If Swype does not know a word, touch individual letters to enter it. Swype remembers, so next
time you can just drag over the letters.

Google Voice Typing
Google Voice typing uses Google voice recognition to convert speech to text.
You can access Google Voice option by touching a text field to open a touchscreen keyboard, then
touching the microphone icon

Tips for Editing Text
Your phone gives you many options to make entering text easier, including copying, cutting, and
pasting text, using voice-to-text input, customizing the user dictionary, using predictive text, and
more.

Instructions

To…
Enter alternate characters

On the QWERTY keyboard, press
Shift and the
desired key. On the Android touchscreen keyboard, touch
and hold the letter to enter the associated number, or
touch
?123 to enter numbers or
=\< to enter
symbols.

Enter one capital letter

Touch

Enter only capital letters, until you
touch
Shift again

Touch
Shift twice. Touch again to revert to
lowercase.

Select text

Touch and hold text to select it.

Shift.

Or, when viewing a Web page or received message,
touch and hold text until you see two bookend cursors.
Drag the cursors to either end of the text to select. Touch
the selected text for more options.
Cut or Copy selected text

Touch and hold text to select a word. To select all text,
touch Select All.
Then select

Move the cursor

Phone Basics

Cut or

Copy.

Touch where you want to move the cursor. When you see

Instructions

To…

a blue icon, drag it to where you want the cursor.
Paste cut or copied text
Delete a character (hold to delete
more)

Touch and hold location to paste, then touch Paste or
Touch

Delete.

Auto-Correction
As you type, your phone suggests words from your dictionary and chosen language.
If you have Auto Correction enabled, your phone also automatically enters apostrophes in some
words, like “don’t.” You can also touch two keys at the same time, such as
Shift with a letter.

Phone Basics

Phone Calls
With the Sprint National Network and your phone’s calling features, you can enjoy clear calling
across the country.

Make Phone Calls
There are several convenient ways to place calls from your phone.

Call Using the Phone Dialer
The most “traditional” way to place a call is by using the phone’s dialer screen.
1. Touch

Phone to display the dialer screen.

2. Touch the number keys on the dialpad to enter the phone number.
l

As you enter digits, Smart Dial searches for contacts that match. If you see the number you
want to dial, touch it to place the call immediately without entering the rest of the number.

3. Touch

Phone Calls

to call the number.

Call from Recent
The Recent calls list lets you quickly place calls to recent incoming, outgoing, or missed numbers.
n

To see recent or missed calls, touch

Phone > RECENT.

To call a number, touch

Call.

To send a text message, touch and hold an entry, and then touch

To clear the list, touch Menu > Clear List.

Call from Contacts
You can place phone calls directly from entries in your Contacts list.
1. Touch

People and touch a contact.

2. To call a number, touch

Phone Calls

Call on the right.

Call from Favorites
You can also place calls from the Favorites list.
n

Touch

People > FAVORITES and touch a favorite.

To call a number, touch

Call on the right. If necessary, select the type of number.

To send a text message, view a contact, or other options, touch an entry.

Call a Number in a Text Message or Email Message
While viewing a text message or email message, you can place a call to a number that is in the body
of the message.
1. Touch

Text or

Email or

Gmail.

2. Touch the message with the phone number, and then touch the phone number.
3. The Phone screen opens, with the phone number automatically filled in and ready to be dialed.
To place the call, touch

Call Emergency Numbers
You can place calls to 911 even if the phone’s screen is locked or your account is restricted.
To call the 911 emergency number when the phone’s screen is locked with a screen lock:
1. Unlock the screen. For more information, see Turn Your Screen On and Off.
2. Touch Emergency call on the screen.
3. Touch

To call the 911 emergency number normally or when your account is restricted:
1. Unlock the screen. For more information, see Turn Your Screen On and Off.
2. Touch
3. Touch

Phone.
.

Note: Your mobile phone can use GPS and AGPS signals to help emergency services find you.

Phone Calls

Enhanced 911 (E911) Information
This phone features an embedded Global Positioning System (GPS) chip necessary for utilizing
E911 emergency location services where available.
When you place an emergency 911 call, the GPS feature of your phone seeks information to
calculate your approximate location. Depending on several variables, including availability and
access to satellite signals, it may take up to 30 seconds or more to determine and report your
approximate location.
Important: Always report your location to the 911 operator when placing an emergency call. Some
designated emergency call takers, known as Public Safety Answering Points (PSAPs) may not be
equipped to receive GPS location information from your phone.

Receive Phone Calls
The following information lets you know how to answer incoming calls, mute the ringer on incoming
calls, reject incoming calls, and more.
When you receive a phone call from a contact, the Incoming call screen appears and displays the
name, and phone number of the calling party. When you receive a phone call from someone who is
not stored in People, only the phone number appears on the Incoming call screen.

Answer an Incoming Call
n

To answer a call touch

and flick to

Silence the Ringing Sound
n

To silence the ringer without rejecting the call, press the volume button down.

Reject an Incoming Call
n

To send an incoming call to your voicemail, touch

and flick to

When you ignore a call, you can automatically send a text message to the caller. See Text Message
Reply.

Visual Voicemail
Visual Voicemail gives you a quick and easy way to access your voicemail. Now you can find exactly
the message you are looking for without having to listen to every voicemail message first. This new
feature periodically goes out to your voicemail, and gathers the caller information from the current
voicemails. It then creates a list with the caller name and number, along with the length of time and
priority level of the voicemail message.

Phone Calls

Set Up Visual Voicemail
Follow the directions below to set up your Visual Voicemail.
1. Touch Apps

Voicemail.

2. Touch Personalize now and follow the instructions to:
l

Create a password (part of standard voicemail).

Record your name.

Record your greeting.

3. When prompted to enter information, touch Dialpad to show the on-screen dialpad to enter
numbers.
4. When finished return to the voicemail page (see step 1).
5. Touch the Welcome to Voicemail message on the screen to play a brief explanation of voicemail
services.

Review Visual Voicemail
Visual Voicemail lets you easily access and select which messages you want to review.

Phone Calls

1. Touch Apps

Voicemail.

2. Touch a message to review it.
Features available while reviewing messages include:
n

Timeline: Provides a visual timeline for the current message. Touch and drag the bar to move
to different points in the message.
l

Pause to pause the playback. Touch

Play to resume.

Speaker Off/On: Turn the speakerphone on or off during playback. If the speakerphone
feature was enabled within the Voicemail settings menu, the speakerphone will always be
automatically enabled during voicemail playback.
Delete: Delete the current voicemail message.

Call: Call the person who left the voicemail message.

Share: Share your voicemail message via Bluetooth, text message, Gmail™, or email.

Touch

Reply: Reply to the message. You can then reply to the sender or forward the message to
anyone with an email account or phone number. This allows you to send a voicemail message to
several recipients at the same time. You can tag the reply message for both Urgency and
Privacy.
l

Touch Send to deliver a text message, or

Phone Calls

to deliver an audio message.

Move to SD: Move the voicemail message to your microSD card.

Menu : Touch for the following:
l

Archive: Archive the message.

Settings: Configure Visual Voicemail settings.

Help: Open online help.

Send feedback: Provide feedback about the app.

Listen to Multiple Voicemail Messages
When you are done listening to a voicemail message, you can easily listen to other messages
without returning to the main voicemail screen.
n

After listening to a voicemail, flick the screen left or right to move to the previous or next
message.

You can navigate through voicemail messages as frequently as you like. You can even move to the
next or previous message before you are finished listening to the current one.

Access the Voicemail Options:

Phone Calls

1. Touch Apps

Voicemail.

2. Touch Menu and select from the following:
l

Archive to archive the message.

Settings to configure your voicemail application settings.

Help to open online help

Send feedback to provide feedback about the app.

From the Visual voicemail inbox, you can also select the following options:
l

Compose to compose a new voicemail message.
Play all new to listen to all new messages.
Search to search through voicemail messages for keywords.

Configure Visual Voicemail Settings
The visual voicemail settings menu lets you access settings for notifications, pictures, greetings, and
more.
1. Touch Apps

Voicemail.

2. Touch Menu > Settings and select from the following:
l

Manage subscription to manage your Visual Voicemail subscription.
Data consent agreement to choose whether or not to send speech data to help improve
the Visual Voicemail service.

Auto forward to email to forward voicemail messages to your email.

Personalize voicemail to adjust your voicemail greeting.

Notifications to determine how you are notified of new voicemails. Choose from: Select
sound and Vibrate.
Delete Messages to select when messages are permanently deleted from the Trash folder.
Display name to enter a name or a number that is attached to your outgoing voicemails as
part of an identification string.

View quick tips tutorial to view a tutorial about Visual Voicemail.

Help to view the online help for Visual Voicemail.

Send feedback to provide feedback about the app.

Phone Calls

Check for update to search for an upgrade to your visual message software.
About Voicemail to view information about the Visual Voicemail application, such as the
version.

Change Your Main Greeting via the Voicemail Menu
Your main greeting can be changed directly via the Visual Voicemail system, this direct access saves
you from having to navigate within the voicemail menu.
1. Touch Apps

Voicemail.

2. Touch Menu > Settings > Personalize voicemail.
3. Touch OK to connect to the Sprint voicemail system. Follow the prompts to change your current
greeting.

Edit the From Name via the Voicemail Menu
You can change the name people see when receiving your messages.
1. Touch Apps

Voicemail.

2. Touch Menu > Settings > Display name.
3. Touch the existing identification field and enter a new identifying name or number (used to
identify you to recipients of your voice messages).
4. Touch OK to save your information.

Voicemail (Traditional)
In addition to Visual Voicemail, your phone and Sprint service always offer traditional voicemail
service accessed through the Phone application.

Set Up Your Voicemail
To set up voicemail, see Set up Voicemail.

Voicemail Notification
When you have a new voicemail,

Phone Calls

shows at the top of your screen.

Retrieve Your Voicemail Messages
When you have a new voicemail,

shows at the top of your screen. To hear the message, touch

Phone to open the dial screen, and then touch and hold

Phone Call Options
Your phone application provides many useful features and options to help you make the most of your
calling experience.

During a call:
n

To mute a call, touch Mute.

To use the speakerphone, touch Speaker.

Note: Using a mobile phone or accessory while driving may cause distraction and may be illegal.
Always obey the laws and drive safely.
Note: Your phone includes a proximity sensor. When you hold the phone to your ear, the display
goes dark to prevent accidental touches. When you move your phone away from your ear, the
display lights up again.

Phone Calls

Make a Conference Call
With 3-way calling, you can talk to two people at the same time. When using this feature, the normal
airtime rates will be charged for each of the two calls.
n

To start a conference call, call the first number. After the call connects, touch Add Call. Dial the
next number, or select it from contacts or favorites. When the next number answers, touch
Merge.

Phone Calls

Contacts
The Contacts application lets you store and manage contacts from a variety of sources, including
contacts you enter and save directly in your phone as well as contacts synchronized with your
Google™ Account.

Get Started with Contacts
Before using Contacts, it’s best to learn the basics.

Access Contacts
n

Touch

People.

Tip: To search the list, begin typing a name.
n

Touch Menu to display options:
l

Contacts to display: Filter and sort your contact list.

Import/Export: Import or export contacts from a memory card.

Contacts

Accounts: Touch Add account to add another account from which to use contacts, or
touch an account, and then touch Remove account to delete it from your phone.
Settings: Touch Display options to show suggested Groups and Favorites or touch
Contact storage to choose where to store new and imported contacts.
Share contacts: Begin typing to search for a contact to share; touch Done; select the
information to share; select how you want to share the information; and then select a
recipient for the information.

Add a Contact
You can add contacts from your phone’s People application or from the dialpad. Enter details such
as name, phone numbers, email addresses, mailing addresses, and more.

1. Touch

People >

2. Select where to save the contact (Google, or Phone-only).

Contacts

3. Fill in as much or as little information as you'd like.
4. When you’re finished, touch SAVE.

Save a Phone Number
You can save a phone number directly from the dialpad.
1. Touch

Phone.

2. Enter the phone number and touch Menu > Add to contacts.
3. To add the number to an existing contact, touch Existing. To create a new contact for the
number, touch New.
4. For an existing contact, touch the contact name, select a number type for the new number, and
then touch SAVE.
– or –
For a new contact, enter the first and last name and any additional information, and then touch
SAVE.

Edit a Contact
After you add a contact, you can add or edit it, assign a caller ID picture.
1. Touch

People.

2. Touch a contact, touch Menu > Edit.
l

To edit the contact: Touch any field you want to add or change. When you are finished,
touch SAVE.
To assign a stored picture to a contact: Touch the picture icon at the top of the entry,
and then touch Select existing photo. Select Files (for a picture in internal storage,
memory card, or shared network folders) or Gallery (for a picture in your gallery). Then
touch a photo to select it.
To assign a new picture to a contact: Touch the picture icon at the top of the entry, and
then touch Take photo. Your camera opens. Touch
the Shutter icon to take the photo.
Touch Checkmark to continue. (Touch and drag the square to crop the picture.) Touch
Crop to assign the picture.

Contacts

Assign a Ringtone to a Contact
You can customize a contact by assigning it a unique ringtone.
1. Touch

People.

2. To assign a ringtone to a contact, touch the contact, touch Menu > Set ringtone. Touch
Ringtone to select a tone. Then touch OK.

Delete a Contact
You can remove a contact from your phone.
1. Touch

People.

2. To delete a contact, touch the contact, touch Menu > Delete. Then touch OK.

Sync or Transfer Contacts
When you change one of your contacts, your phone automatically updates your other accounts.
Get all your contacts, all in one place. Here are a few helpful hints:
n

Use Gmail™: All your Gmail contacts are automatically synced to your phone. Various
computer applications for mobile phones and email accounts allow you to export your contacts
as a “.CSV” file. You can then use Gmail™ to import the file. For details, see
motorola.com/transfercontacts or log in to your Gmail account on your computer and select
“Help.”
Use a microSD card: You can transfer contacts from your old phone to your new Motorola
phone using a microSD card. See Transfer Contacts Using a microSD Card.
More: Find other methods and tools to help you at motorola.com/transfercontacts.

Transfer Contacts Using a microSD Card
You can move contact from your old phone to your new phone with a microSD card.
1. On your old phone, copy all the contacts to your microSD card. (They'll be copied as a VCard
file.)

Contacts

2. Insert the microSD card in your new phone. See Optional microSD Card.
3. To import the contacts from your microSD card, touch
Import from Storage.

People > Menu > Import/Export >

Share Contacts
You can share contacts via Bluetooth, email, Gmail, or text messaging.
1. Touch

People.

2. Touch a contact to open it.
3. Touch Menu > Share.
4. Select the information that you want to share, and then touch OK.
5. Select the method you want to use to share the contact:
l

Bluetooth to use a Bluetooth connection. See Bluetooth® Connections for details about
pairing and sharing.
Email to send the information as an email attachment. If prompted, select an email account.
Address the message, add a subject and a message, and then touch the Send icon. See
Email for details about sending email.
Gmail to send the information as a Gmail attachment. Address the message, add a subject
and a message, and then touch . See Gmail™ and Google™ for details.
Text Messaging to send the information in a text message. Select a contact or enter a
wireless phone number or email address, enter any additional information, and then touch
the Send icon. For more information on text messaging, see Text Messages and MMS.

Call or Text Contacts
You can call or text a contact directly from the People app.
1. Touch

People.

2. Touch and hold the contact. Icons across the lower portion of the screen enable you to view, call,
text, add to favorites, edit, or delete the contact.

Make Groups
You can set up groups in Contacts for Group Connect calls or for quick messaging.

Contacts

1. Touch

People > GROUPS >

2. Select an account under which to create the group, and touch OK.
3. Enter a name for your group.
4. Type in a name to search for people to add to the group. When the list of People entries pops up,
touch a name to add that person to the group.
5. Touch SAVE.
Note: You may see different options based on the information you have for the contact.

Contacts

Accounts and Messaging
With Sprint service and your phone’s messaging capabilities, you have the opportunity to share
information through many different channels and accounts, including Gmail (Google), personal and
corporate email, text and multimedia messaging, social networking accounts, and Google Talk.

Set Up Accounts
Set up your messaging accounts.
n

To add other messaging accounts, touch Apps
l

Settings > Add account.

Corporate Sync is for Exchange server work email accounts. Enter details from your IT
administrator.

Tip: You might need to enter your domain name with your user name (like domain/username).
l

Email is for most personal email accounts. For account details, contact the account provider.

Google is for Gmail accounts.

Gmail™ and Google™
You will need a Google Account to access several phone features such as Gmail, Google Maps™,
Google Talk™, and Google Play™ Store apps. Before you can use Google apps, you need to enter
your account information. These apps sync between your phone and your online Google Account.

Create a Google Account
If you do not already have a Google Account, you can create one online or using your phone.

Create a Google Account Online
1. On your computer, launch a browser and go to google.com.
2. Click Sign in > SIGN UP and follow the instructions to create your free account.
3. Check your email for a message from Google™ confirming your account. Respond to the email
to activate your account.

Create a Google Account Using Your Phone
1. Touch Apps

Accounts and Messaging

Settings > Add account.

2. Touch Google > New.
3. Enter your information, and then touch Next.
4. When prompted, enter and reenter your password.
5. Create a security question and answer, enter a secondary email address to help you recover
your password if you ever lose it, and then touch Create.
6. Follow the prompts to read and accept the Google terms of service.
7. After your phone connects with Google servers, select the items you want to sync with your
phone, and then touch Sync Now.
8. Touch Finish setup, and your phone will sync with the Google servers.

Settings > Add account.

2. Touch Google > Existing.
3. Enter your Google password, and then touch Sign in.
4. After your phone connects with Google servers, select the items you want to sync with your
phone, and then touch Sync Now.
5. Touch Finish setup and your phone will synchronize the selected items.

Access Gmail™
n

Touch Apps
l

Gmail.

To view more email messages: If the inbox is full, swipe your finger up the screen to view
more messages and conversations.
Read a new email message: Touch the unread message or the conversation with an
unread message (just-arrived items display in bold).
Select messages and conversations: Touch the box before the email or conversation.
View the Inbox of your other Gmail account: Touch Inbox at the top of the screen and
choose an account.
Refresh the inbox: Touch

Send a Gmail™ Message
1. Touch Apps

Accounts and Messaging

Gmail.

2. Touch

3. Enter the message recipient’s email address in the To field. If you are sending the email
message to several recipients, separate the email addresses with a comma. As you enter email
addresses, any matching addresses from your contacts list are displayed. Touch a match to
enter that address directly.
4. Enter the email subject, and then compose your email.
5. After composing your message, touch

to send it.

Read and Reply to Gmail Messages
1. Touch Apps

Gmail.

2. Touch a message.
l

To Reply, touch

, and enter an additional message.

To Reply to all, touch Menu (located on top right) > Reply all, and enter an additional
message.

To Forward a message, touch Menu > Forward, enter or select recipients, and then enter
an additional message.

3. After composing your message, touch

to send it.

Email
Use the Email app to send and receive email from your webmail or other accounts, using POP3 or
IMAP. You can also access your Corporate Sync email and other features on your phone.

Add an Email Account (POP or IMAP)
You can add a POP or IMAP email account to your phone.
1. Touch Apps

Settings > Add Account > Email.

2. Enter your existing email account address and password.
3. Touch Next.
– or –
Touch Manual setup to configure your account manually.
4. Enter the account settings and touch Done.

Accounts and Messaging

Add a Corporate Sync Account
You can also add a corporate email account to your phone.
1. Touch Apps

Settings > Add account.

2. Touch Corporate.
3. Enter the Corporate Sync account details and then touch Next.
4. Select the type of information you want to synchronize and touch Done.

Compose and Send Email
Compose and send email using any account you have set up on your phone. Increase your
productivity by attaching files such as pictures, videos, or documents to your email messages.
1. Touch Apps
2. Touch

Email.

3. Enter an address or select a contact.
4. Enter a subject, and then compose your message.
5. To add an attachment, touch

6. Touch SEND to send the message immediately, or Menu > Save draft to send it later.

View and Reply to Email
1. Touch Apps

Email.

2. Touch the message you want to view.
3. Touch Menu and select Reply or Reply all.

Manage Your Email Inbox
1. Touch Apps

Email.

2. Touch the message account you want to view.
3. For a single message account, touch

Accounts and Messaging

to switch to your Drafts, Sent, or Show all folders.

Refresh an Email Account
Whatever your automatic synchronization settings are, you can synchronize your email messages
manually at any time.
n

While in the account you want to synchronize, touch

Delete Email Messages
1. While viewing the inbox, touch the check box next to the message or messages you want to
delete.
2. Touch

You can also delete an email message while viewing it.
n

While viewing an email message, touch if you are holding the phone vertically or Menu >
Delete, if you are holding the phone horizontally.

Edit Email Account Settings
You can edit settings for your individual email accounts, such as email address and password, name
display and signature, frequency of retrieval, and more.
n

Touch Apps
edit settings.

Email > Menu > Settings and select the account for which you want to

Delete an Email Account
1. Touch Apps

Settings > and select the account you want to delete.

2. Touch Menu > Remove account to delete it from your phone.

Text Messages and MMS
With Text Messaging (SMS), you can send and receive instant text messages between your
wireless phone and another messaging-ready phone.
Multimedia messages, or MMS, can contain text and pictures, recorded voice, audio or video files,
picture slideshows, contact cards (vCard), or appointments (vCalendar).
See your service plan for applicable charges for messaging.

Compose Text Messages
Compose and send text messages.

Accounts and Messaging

1. Touch Apps

Text Messaging >

2. Enter one or more recipients:
l

Enter phone numbers directly in the Enter recipient field. If you’re sending the message to
several phone numbers, separate the phone numbers with a comma. As you enter
information, any matching phone numbers from your contacts list are displayed. Touch a
match to enter that number or address directly.
– or –
Enter a contact from your list by beginning to type the contact’s name. Touch the name to
enter it.

3. Touch the Compose message field to begin entering your message.
4. Touch Send to send the message.

Send a Multimedia Message (MMS)
Compose and send a Multimedia Message (MMS).
1. Touch Apps

Text Messaging >

2. Enter one or more recipients:
l

Enter phone numbers directly in the Enter recipient field. If you’re sending the message to
several phone numbers, separate the phone numbers with a comma. As you enter
information, any matching phone numbers from your contacts list are displayed. Touch a
match to enter that number or address directly.
Enter a contact from your list by beginning to type the contact’s name. Touch the name to
enter it.

3. Touch the Compose message field to begin entering your message.
4. Touch

and select an item to insert.

5. Touch Send to send the message.

Save and Resume a Draft Message
Any message that you do not send is automatically saved as a draft unless you delete it.
To resume composing the message:
1. In the Text Messaging screen, touch the message that you want to resume editing.
2. When you are finished, touch Send.

Accounts and Messaging

New Messages Notification
Depending on your notification settings, the phone plays a ringtone, vibrates, or displays an icon in
the status bar when you receive a new text or multimedia message. To change the notification for
new text and multimedia messages, see Text and MMS Options for details.
To open the message, slide the status bar down to open the Notifications panel. Tap the new
message to open and read it.

Text and MMS Options
Change your text and MMS options.
n

Touch Apps

General Settings
l

Text Messaging > Menu > Settings for options.

Message limit: Choose the maximum number of text messages to store in each
conversation thread. (This does not include locked messages.)

Send location cards: Uses MMS messaging when inserting a location.

Auto-retrieve: Automatically retrieve MMS messages.

Message signature: Include a signature at the end of every message.
o

Edit signature: Edit the message signature.

Callback number: Enable/Disable the callback number.
o

Edit callback number: Edit the callback number.

Clear search history: Clears your search history.
Creation mode restricted: Avoid sending attachments that may not be supported by the
receiving device.
Auto combination: Re-assembles multi-segment messages so they can be shown in a
single message.

Notification Settings
l

Notifications: Set the phone to display message notifications in the status bar.
o

Select ringtone: Select the notification ringtone

Vibrate: Set your phone to vibrate when it receives a message.

Accounts and Messaging

Wireless Emergency Alerts
Wireless Emergency Alerts, also known as CMAS or PLAN, is a U.S. national emergency alert
system. Emergency alerts can pop up to tell you about a national or local crisis. After you close an
alert, you can reopen it by touching Apps

Emergency Alerts.

Tip: Emergency alerts have a special sound and vibration that is two seconds long, followed by one
second, then another one second.
To choose which types of alerts you receive, touch Apps
>
Emergency Alerts > Menu >
Settings. The U.S. and local governments send these alerts through your service provider. So you
will always receive alerts for the area where you are, and you will not receive alerts if you are outside
the U.S.
For more, visit www.ctia.org/consumer_info/safety/.

Google Talk™
To send and receive instant messages, your phone comes preloaded with Google Talk.
You can also download an instant messaging app from the Google Play™ Store: touch Apps
>
Play Store > Apps > CATEGORIES > COMMUNICATION, and then choose an app for your
provider. Once you download the app, touch Apps

to see it.

Note: Your IM options will depend on your IM provider. To browse instant messaging apps from
your computer, go to play.google.com/store.

Accounts and Messaging

Apps and Entertainment
All your phone’s features are accessible through the Apps list.

Google Play™ Store
The Google Play Store is the place to go to find new apps for your phone. Choose from a wide
variety of free and paid apps ranging from productivity apps to games. When you find an app you
want, you can easily download and install it on your phone.
Note: You must first connect to the Internet using your phone’s Wi-Fi, Sprint 4G, or data connection
and you must set up a Google™ Account (see Create a Google Account) in order to buy and
download apps from the Google Play Store.
n

Touch Apps

Play Store.

Get all the fun games and cool apps you want. The Google Play Store provides access to
applications created by developers worldwide, so you can find the app you want. If you need help or
have questions about the Google Play Store, touch Menu > Help.

Find and Install Apps
Search for and download apps for your phone.
1. Touch Apps

Play Store.

2. When you open the Google Play™ Store for the first time, you must agree to the terms of
service. Touch Accept to continue.
3. To browse:
l

CATEGORIES: Touch a category, for example, Games, Entertainment, or Finance. Once
you have chosen a category, flick through the pages such as TOP PAID, TOP FREE, TOP
NEW PAID, and more.
FEATURED: Take a look through some great apps: touch the Sprint logo for Sprint
Featured Apps, or check out Staff Picks, Games, or Editor’s Choice when you open the
Google Play™ Store.
Search by name: Touch

Search on the Google Play Store home screen, type in the

name or kind of app you’re looking for and then touch
box. Or, touch the microphone icon

Apps and Entertainment

Search to the right of the search

to start a Voice Search.

4. Touch the app you want to install. Then, touch Download (if app is free) or touch the price.
5. If an app you are downloading requires access to your data or control of functions on your
phone, you’ll be asked to give your permission. After selecting Download, the app will
download. After touching the price, you may be asked to sign in to an additional Google™
Account. Sign in and select Accept & buy to proceed. Follow the on-screen instructions. To see
the download progress, open the notifications window.
After you download an app, touch Apps

to find the icon for that app.

Create a Google Checkout™ Account
You need a Google Checkout Account to purchase items from the Google Play Store.
n

On your computer, go to checkout.google.com to create a Google Checkout Account.
– or –
The first time you use your phone to buy an item from the Google Play Store, you’re prompted to
enter your billing information to set up a Google Checkout Account.

Request a Refund for a Paid App
If you are not satisfied with an application, you can ask for a refund within 24 hours of the purchase.
Your credit card is not charged and the application is uninstalled from your phone.
If you change your mind, you can install the application again, but you can’t request a refund a
second time.
1. Touch Apps

Settings > Apps > Downloaded.

2. Touch the application to uninstall.
3. Touch Uninstall & refund. Your application is uninstalled and the charge is canceled.
4. Touch the reason for removing the app, and then touch OK.

Manage or Remove Apps
Manage or remove the apps installed on your phone.
1. Touch Apps

Settings > Apps.

2. Touch an app in the list, and then touch Uninstall (for apps you downloaded), Clear cache, or
other options.

Apps and Entertainment

Note: To reinstall any downloaded items, touch Apps

Play Store.

Download Apps from the Web
You can also download apps from the Web.
Warning: Apps downloaded from unknown sources can include spyware, phishing, or viruses that
affect your phone, phone performance, and personal data. For security, download apps only from
trusted sites, like

Play Store.

1. To download apps from any Web page, touch Apps
Lock > Unknown sources.
2. To launch the browser, touch Apps

Chrome or

Settings > Security & Screen

Browser.

3. Find the app you want to download and touch the download link.
Note: Downloaded apps are stored in your phone’s memory.

Navigation
Your phone offers a number of location-based navigation programs to help you figure out where you
are and get you where you’re going.

Google Maps™
Find out where you are, or get directions to where you are going.
n

Touch Apps

Maps.

Google Maps™ offers powerful, user-friendly mapping technology and local business information—
including business locations, contact information, and driving directions.
For help, touch Menu > Help.
Note: Want to know what’s in your immediate area? Try Google Local™. Touch Apps
>
Local to see listings for Restaurants, Cafes, Bars, and Attractions based on your current
location.

Apps and Entertainment

Set Your Location Sources
Set your phone to determine your location using GPS satellite signals (highly accurate, but uses
battery power) or using the mobile network (less accurate, but conserves battery power).
n

To set your location source, touch Apps
>
Settings > Location access > GPS
satellites and/or Wi-Fi & mobile network location.

Find Any Location
1. Touch

2. Enter text in the search box, like an address, business, or city, and then touch

Search.

Tip: If it’s an address you have visited before, select from the list shown.
3. Touch the location you’re searching for in the results list.

Get Directions
1. Touch

Apps and Entertainment

2. Enter a starting point address.
3. Enter an end point address.
4. Select your mode of transport (car, public transport or walk), and then touch GET
DIRECTIONS. Your directions are shown on a map. To view your directions on a list, touch
DIRECTIONS LIST. To have your phone provide turn by turn driving directions, touch
5. When you have finished, touch

Layers > Clear map.

Select Map Mode
n

Touch
Layers to select from Map (standard map view), Satellite (map with photos), or
Traffic (map with traffic conditions).
l

Touch

Layers > Clear Map to clear your selections.

Google Latitude™
See where your friends and family are on Google Maps™. Plan to meet up, check that your parents
got home safely, or just stay in touch.
Don’t worry, your location is not shared unless you agree to it. You need to join Google Latitude, and
then invite your friends to view your location or accept their invitations. When using Google Maps,
touch > Latitude.

Adding and Removing Friends
n

Touch Apps

Latitude.

To add friends:
1. Touch

2. Touch Select from Contacts, and then touch a contact. Or, touch Add via email address,
and then enter an email address.
3. Touch Yes.
If your friends already use Google Latitude™, they’ll receive an email request and a notification. If
they have not yet joined Google Latitude, they’ll receive an email request that invites them to sign in
to Google Latitude with their Google™ Account.
To remove friends:
1. Touch Apps

Latitude to show your friends list, and then touch a friend in your list.

2. Touch Remove this friend.

Apps and Entertainment

Share Your Location
When you receive a request to share location details you can choose to:
n

Accept and share back: See your friend’s location, and your friend can see yours.

Accept, but hide my location: See your friend's location, but they can't see yours.

Don't accept: Location information is not shared between you and your friend.

Disable Location Sharing
n

To disable location sharing, touch Menu > Latitude to show your friends list. Touch Menu >
Location settings, and uncheck Enable location sharing.

Hide Your Location
n

To hide your location from a friend, touch Apps
> Latitude to show your friends list.
Touch your contact name, and then touch Menu > Settings > Location settings > Location
reporting > Do not update your location.

Google Play™ Music
Listen and create playlists anytime with music on your phone.
To play music on your phone:
n

Touch Apps

Apps and Entertainment

Play Music.

Go back: When you open a song or artist list, touch

Shuffle or repeat: During a song, touch the empty space next to the music controls to show
shuffle
and repeat
at the bottom. Touch
repeat only the current song.

in the top left to go back.

once to repeat the current song list, or twice to

Volume: Press the volume keys.

Get Music
There are several ways to load music on your phone.
Note: Copyright – do you have the right? Always follow the rules.

Apps and Entertainment

Transferring Music from a Windows Computer
1. Using a USB cable, connect your phone to your computer.
2. Flick down the status bar, and make sure that your phone’s USB connection is set to Media
device (MTP).
Note: If the USB connection options do not appear, you can change the settings by touching Apps
>

Settings > Storage > Menu > USB computer connection > Media device (MTP).

3. Your phone’s internal storage or microSD card will appear on your computer as a drive. You can
now copy music files on to your phone’s storage as you would to any other drive.
4. When finished, disconnect your phone from your computer.

Transferring Music from a Macintosh Computer
Note: Mac OS does not natively support Media device (MTP) file transfer. To transfer media files
between your phone and a Mac, you will need to use Android™ File Transfer. For more information
on Android File Transfer see www.android.com/filetransfer.
1. Install Android File Transfer, and then open it.
Note: Once you have used Android File Transfer for the first time, you will no longer need to open it
before connecting your phone. It will open automatically when you connect your phone to your
computer.
2. Using a USB cable, connect your phone to your computer.
3. A window displaying the contents of your phone appears. You can then copy music files on to
your phone.
4. When finished, disconnect your phone from your computer.

Tips and Tricks
Check out these tips and tricks to make the most of your music.
n

Hide the music player: To use another app while your music plays, touch Home
return to the music player, flick down the status bar and touch the song title.

. To

Tip: Control music playback from the home screen by adding the Google Play™ Music widget.
n

Create a Playlist: Touch and hold a song in your library to add it to a playlist or show other
options. To edit, delete, and rename a playlist, touch and hold its name in the music library.
Get Help: To get help or access your Google Play Music with a computer visit
www.google.com/music.

Apps and Entertainment

Sprint Zone
Sprint Zone lets you manage your account, set up security for family members on your account and
security for your phone. You can access News from Sprint, review Apps suggested by Sprint, and
get help, or find a Sprint store.
n

Touch Apps

Sprint Zone.

Sprint ID
Sprint ID is a pack of applications and content you can download to your phone.
When you install an ID pack, it adds another set of home screens to your phone, allowing you to
quickly switch ID packs by tapping the ID button on the home screen.
n

Touch Apps

Sprint ID.

Mirror Mode
Connect your phone to your TV, monitor, or projector so you can view and interact with your phone
on the big screen. Show off your photos, videos, and downloaded movies.

Note: Copyright – do you have the right? Always follow the rules.
Enjoy the big screen for gaming, movies, the Web, and more. Just attach an HDMI cable (sold
separately) to your phone and plug it into your big screen.
Note: You cannot play DRM-protected files in mirror mode.

YouTube™
Share videos with YouTube users everywhere. You don’t need a YouTube account to browse and
view videos. If you set up your Google™ Account (see Create a Google Account) you will be
automatically signed in to YouTube™.
n

Touch Apps

Apps and Entertainment

YouTube.

Note: If you want a YouTube account, go to youtube.com. Click Sign in, then click CREATE AN
ACCOUNT.

Apps and Entertainment

Web and Data
Your phone’s data capabilities let you wirelessly access the Internet or your corporate network
through a variety of connections, including Wi-Fi, Sprint 4G, and Data Services (Sprint 3G Network).
The following topics address your phone’s data connections and the built-in Web browser.
Additional data-related features can be found in Accounts and Messaging, Apps and Entertainment,
and Tools and Calendar.

Wi-Fi
Wi-Fi provides wireless Internet access over distances of up to 300 feet. To use your phone’s Wi-Fi,
you need access to a wireless access point or “hotspot.”
The availability and range of the Wi-Fi signal depends on a number of factors, including
infrastructure and other objects through which the signal passes.
To use a Wi-Fi computer network for even faster Internet access:
n

Touch Apps

Web and Data

Settings > Wi-Fi.

Turn Wi-Fi On or Off
Use the Wi-Fi settings menu to enable your phone’s Wi-Fi radio and connect to an available Wi-Fi
network.
n

Touch Apps
>
Settings > Wi-Fi. Drag the Wi-Fi power switch to the right to turn it on,
drag it to the left to turn it off.

Note: To extend battery life, turn off Wi-Fi power when not in use.
Tip: You can turn off Wi-Fi notifications. Touch Menu > Advanced and uncheck the boxes next to
Show Reminders or Network notification.

Wi-Fi Search and Connect
To find networks in your range, follow the instructions below.
1. Touch Apps

Settings > Wi-Fi.

2. Turn on Wi-Fi to scan for available networks. If Wi-Fi is already on, touch
the networks it finds within range.

. Your phone lists

Tip: To see your phone’s MAC address or other Wi-Fi details, touch Menu > Advanced.
3. Touch a network to connect.
4. If necessary, enter Network SSID, Security, and Wireless password, and touch Connect.
When your phone is connected to the network, the wireless indicator appears in the status
bar.
Tip: When you are in range and Wi-Fi is on, you will automatically reconnect to available networks
you’ve connected to before.

Wi-Fi Modes
For those who like to get a bit more technical, your phone supports the following Wi-Fi modes 802.11
b, g, n.

Wi-Fi Hotspot
You can set up your phone as a Wi-Fi hotspot to provide portable, convenient internet access for up
to eight other Wi-Fi enabled devices.
Note: You need to subscribe to Wi-Fi hotspot service to use this feature. Contact Sprint for details.

Web and Data

Note: Wi-Fi Hotspot is not available when roaming domestically. You can use Wi-Fi Hotspot for one
device when roaming internationally.

Set up the Hotspot
Set up your hotspot’s security features.
Note: Risks can be associated with connecting to the public internet. Your phone allows you to
create a 3G or 4G Mobile Hotspot, which may be accessible by unauthorized users. It is highly
recommended that you use a password other possible steps to protect your computer from
unauthorized access.
To add security to your Wi-Fi hotspot:
1. Touch Apps
>
Settings > Tethering & Mobile Hotspot > Mobile Hotspot settings
> Configure Mobile Hotspot if you have already turned it on.
2. Touch a setting to modify it:
l

Network SSID: Enter a unique name for your hotspot.
Security: Select the type of security you want, and touch Save: WPA2 PSK. Enter a unique
Wireless password. Other users can access your Wi-Fi hotspot only if they enter the correct
password.
Password: Enter a unique password for your hotspot.
Broadcast Channel: Select a channel that minimizes potential interference. You may need
to try different channels after your hotspot is active for a time.

3. Touch Save when the settings are complete.

Activating the Hotspot
Turn your hotspot on.
n

Touch Apps

Settings > Tethering & Mobile Hotspot > Mobile Hotspot.

When your Wi-Fi hotspot is active, other Wi-Fi enabled devices can connect by entering your
hotspot’s SSID, selecting a Security type, and entering the correct Wireless password.

Browsers
Your phone may have both
Browser and
Chrome. Your phone’s Web browsers give you
full access to both mobile and traditional websites on the go, using 3G, 4G, or Wi-Fi data
connections.

Web and Data

To open a browser, touch Apps

Chrome or

Browser.

To go to a Web page, touch the URL area to enter a Web address.

Browser
Launching a Web connection is as simple as opening the browser on your phone.
n

Touch Apps

Browser.

Web pages look like the following example.

Note: If you can’t connect, contact Sprint.

Connect
Your phone uses the mobile phone network (over the air) or a Wi-Fi connection to automatically
access the Web.
To use a Wi-Fi connection, touch Apps
>
Settings > Wi-Fi, and drag the power switch to
the right to turn on and search for nearby wireless networks. Touch a network to connect.

Web and Data

Select Links
When you touch a link, your phone outlines it and goes to that page. If you touch and hold the link,
your phone shows options, such as Open in new tab or Save link.

See Options
Touch Menu with the browser open to see these options.

Options

Description

Refresh

Reload the current page.

Forward

Navigate to previously viewed pages.

Bookmarks

See your bookmarks.

Save to bookmarks

Bookmark the current webpage.

Share page via Bluetooth, Email, and more.

Find on page

Find a word or phrase on current website.

Request desktop site

Open the standard desktop website instead of the mobile
version.

Save for offline reading

Save current webpage for offline viewing.

Settings

Open page and privacy settings.

Go to a Specific Website
Below are the instructions to enter a URL (Web address).
1. Touch the URL field at the top of the browser screen.
2. Use the keyboard to type the address. If the website you want appears within the suggested
sites list, tap the entry to begin surfing.
3. Press Enter. If using the touchscreen keyboard, touch Go.

Adjust Browser Settings
You can change the page settings for your browser, including default zoom level, pop-up blocking,
display options, setting your home page, and more.
1. Touch

Browser > Menu > Settings.

2. Choose from these options:
l

General: Set the homepage and auto-fill setting.

Privacy & security: Manage the browser’s privacy and security settings.

Web and Data

Accessibility: Set browser accessibility features such as text size and zoom.
Advanced: Manage advanced browser features such as blocking pop-ups and default
zoom.
Bandwidth management: Set how your browser manages images and search result
preloading.
Labs: Set up Quick controls and Fullscreen mode.

Chrome™
Chrome is a browser that combines minimal design with sophisticated technology to make the Web
faster, safer, and easier.
n

Touch Apps
l

Chrome.

Go to a webpage: Tap the address bar at the top of a page and enter a webpage address.

Tip: Touch
Search to open the search window, then enter a webpage address in the Google™
text box at the top of the screen.

Note: If you can’t connect, contact Sprint.
Web and Data

Create or open bookmarks: Open the address bar (drag down), then touch Menu >
Bookmarks.
Mobile sites: Some websites automatically show you a “mobile” version of their page—if
you want to show the standard computer versions of all websites, touch Menu > Request
desktop site.

Reload: If a page doesn’t load correctly, try touching

Clear history: In the browser, touch Menu > Settings > Privacy > CLEAR BROWSING
DATA. Then choose history, cache, cookies, and other options.

Help: For more about Google Chrome, visit http://support.google.com/chrome/.

Web and Data

Camera and Video
You can use the camera or camcorder to take and share pictures and videos. Your phone comes
with an 8.0 megapixel camera that lets you capture sharp pictures and videos.

Take Photos
Take that family photo, and post it online for everyone to see.
To take a photo:
1. Touch Apps
>
Camera or press and hold the camera button on the side of the phone.
You can rotate the phone to view the camera screen.

Note: Photos can be stored either on an optional microSD memory card or in the phone’s internal
storage. Touch

> Storage Location to set your default storage location.

2. To take the photo, touch the viewfinder to lock the focus, and then touch
button to take the photo.
l

To send the photo in a message or post it online, touch the thumbnail image in the top lefthand corner of the viewfinder to open the Gallery, and then touch

or press the camera

To delete the photo, open it and then touch if the phone is being held horizontally. If the
phone is being held vertically, touch Menu > Delete.

Camera and Video

Photo Options
You can make adjustments to optimize your shot. Drag
viewfinder.

at the bottom left-hand side of the

Settings: Change Widescreen, Volume Key Function, Geo-tag, or Storage Location.

Effects: Change photo look: Normal, Negative, Black and White, and more.

Scenes: Adjust for better image capture in different environments: Auto, Portrait,
Landscape, and more. Touch the screen when finished to return to the viewfinder.

Modes: Select Single shot, Panorama, Multi-shot, Timer, or HDR (high dynamic range).

Exposure: Adjust for better image capture in different environments.

Flash: Set Flash Off, Flash On, or Auto Flash.

Record Videos
Record high-quality videos (up to 1080p resolution) using your phone’s video camera.
To record a video:
1. Touch Apps

Camera and Video

Camera and slide the camera toggle over to camcorder mode.

2. To record the video, touch

. Touch

to stop the recording.

3. Open your gallery by touching the thumbnail in the left-hand corner of the viewfinder and touch a
video to view options:
l

To play the video, touch

To send the video in a message or post it online, and then touch

To delete the video, touch if the phone is being held horizontally. If the phone is being held
vertically, touch Menu > Delete.

Video Options
You can make adjustments to optimize your video. Drag
viewfinder.
n

at the bottom left-hand side of the

Settings: Change Video Resolution, Volume Key Function, Geo-tag, or Storage
Location.

Effects: Change video look: Normal, Black and White, Negative, and more.

Audio Scenes: Adjust for better audio capture in different environments.

Modes: Select Normal video, Slow Motion, Time Lapse.

Camera and Video

Exposure: Adjust for better video capture in different environments.

Light: Turn a light on or off to adjust for the lighting where you are recording.

View Photos and Videos
Using the Gallery application, you can view photos and watch videos that you’ve taken with your
phone’s camera, downloaded, or copied onto your storage card.
You can do basic editing, such as rotating and cropping, on the photos in your storage card. You can
also easily make a photo your contact picture or wallpaper and share photos with your friends.
n

Touch Apps

Gallery.

Touch a folder to display all of its photos or videos.

Change Gallery Settings
There are many options to make changes while you view your photos.
1. While you’re viewing a photo, touch Menu .
2. Choose from these options:

Camera and Video

Slideshow: Play a slideshow of your photos.

Edit: Edit the photo.

Rotate left: Rotate the picture to the left.

Rotate right: Rotate the picture to the right.

Crop: Crop the photo.

Set picture as: Set the photo as a Contact photo or Wallpaper.

Details: Display all the information about this photo, such as Title, Time, Width, Height, and
more.

Note: Touch

at the top of the page to delete the photo.

Share Photos and Videos
Send your photos to friends and family.
1. Touch Apps

Gallery.

2. Touch a photo or video, and then touch

3. Choose how you want to share—like Bluetooth, Email, Messaging, or an online album.

Manage Photos and Videos
Delete your picture, set them as wallpapers, or share them with friends and family.
1. Touch Apps

Gallery.

2. Touch a thumbnail image from your camera roll or library, and then:
l

To delete the phot,o touch
Delete.

at the top of the page. To delete a video, touch Menu >

To set the photo as a contact picture or wallpaper, touch Menu > Set picture as.

Touch

Touch Menu to see all your options.

to share it.

Tip: To copy photos to/from a computer, go to Connect Your Phone to Your Computer.

Camera and Video

Edit Photos
Edit your photos and videos.
n

Touch Apps

Gallery > select a picture, then touch Menu > Edit.

You can choose advanced editing features to resize, crop, change the color, and more.

Camera and Video

Tools and Calendar
Learn how to use many of your phone’s productivity-enhancing features.

Calendar
Create and manage events, meetings, and appointments.
n

Touch Apps

> Calendar.

Touch the date to view your calendar events by Day, Week, Month, or Agenda. When you highlight
an event, more details appear.
Tip: You can set up multiple calendars through your Gmail™ account so you can access them from
your phone wherever you go.

Add Calendar Events
1. From any view, touch Menu > New event. Enter the event start time and other details. You can
even set a reminder so you don’t forget about the event. (When you set the reminder time to 0
minutes, it plays at the event start time.)
2. When you finish entering event details, touch DONE.

Manage Calendar Events
n

To edit an event, touch it, and then touch

. When you’re done, touch DONE.

To delete an event, touch it, and then touch

To find a specific event, touch Menu > Search and enter in the event name. Touch
touch the event to view details.

and OK.
and

File Manager
File Manager allows you to manage files such as pictures, videos, music, and applications stored on
a microSD card.
n

Touch Apps

Files > SD card.

Touch a file or folder to open, and then touch and hold a file to Delete or Share.

Clock
Use your Phone as an Alarm clock.
Tools and Calendar

Alarm Clock
Your phone has multiple alarm capabilities.
n

Touch Apps
l

Clock.

To turn on an alarm, touch Set alarm, and then touch the check box next to the alarm of your
choice from the list of existing alarms.

When an alarm sounds, slide to Dismiss to turn it off or Snooze to delay for ten minutes.

To add an alarm, touch

To enable or disable an alarm, touch the check box.

and enter alarm details. Touch DONE when you are finished.

Guide Me
The Guide Me app has tips, videos, and support links to help you learn how to use your phone.
n

Touch Apps

Guide Me.

Calculator
Your phone comes with a handy calculator.
n

Touch Apps

Calculator.

Your calculator has basic and advanced views. To change views touch Menu > Advanced
panel/Basic panel. To clear history, touch Menu > Clear history.

Quickoffice
With the Quick office app, you can edit or create documents, spreadsheets, or presentations.
n

Touch Apps

Quickoffice.

Quick Office Programs
n

Quickword: Create and edit Microsoft Word® documents.

Quicksheet: Create and edit Microsoft Excel® spreadsheets.

Quickpoint: Create and edit Microsoft PowerPoint® presentations.

QuickPDF: View Adobe Acrobat® PDF files.

Tools and Calendar

Create a New File
n

To create a new file, touch the icon of the type of file you want to create, and then touch Create
New Document.

Open a Document
n

To open an existing file, touch the icon of the type of file you want to edit, touch Internal Storage
or SD Card (sold separately) to search for a file, or touch Recent Documents.

Browse Files
n

To browse files on your internal memory, touch Browse > Internal Storage. You can also
browse for files on your optional memory card (sold separately), touch Browse > SD Card.
Touch a file or folder to open, or touch and hold a file for options. You can edit most text or
spreadsheet files.

Tips
n

Place your cursor by touching the text.

Select text by double-touching it.

Choose formatting, save the file, or to choose other options, touch Menu .

To manage your folders and transfer files, see File Manager.

Update Your Phone
From time to time, updates may become available for your phone. You can download and apply
updates through the
n

Using your phone:
l

Settings > System Update menu.

You may get an automatic notification of an available update on your phone. Simply follow
the instructions to download and install.
To manually check for updates, touch Apps
Update Motorola software.

Settings > System Update >

Your phone downloads any updates over your mobile network. Remember, these updates
can be quite large (25MB or more) and may not be available in all countries. If you don’t have
an unlimited data plan, or mobile network updates are not available in your country, you can
update using a computer.

Using your computer:

Tools and Calendar

On your computer, go to www.sprint.com/support, search for your phone model, and check
the “Software” links. If an update is available, follow the installation instructions.

Update Your Profile
This option allows you to automatically update your online user profile information. If you choose to
change your user name and select a new one online, you must then update the user name on your
phone.
1. Touch

> Apps

Settings > System Update > Update Profile.

2. Follow the onscreen instructions.
Note: If your data services or account syncing ever seems to go out unexpectedly, use this feature
to reconnect with the network.

Update Your PRL
This option allows you to download and update the PRL (preferred roaming list) automatically.
1. Touch

> Apps

Settings > System Update > Update PRL.

2. Follow the onscreen instructions.

Voice Commands
With voice command you can control your phone by speaking to it.

Voice Actions
Use voice actions to perform functions such as making a call.
n

To begin a voice search, while on the home screen, press Shift and then the Voice key on the
keyboard.

Note: If you’re writing a text message, press the Voice key to begin dictation mode. Your phone
recognizes words you speak and enters them into your message.
n

Or, touch the Voice key in the Google™ Search app or widget and say one of the following
commands:

Tools and Calendar

To…

Say…

Map a route

“navigate to”

Send a text message

“send text”

Make a call

“call”

Send email

“send email”

Find local businesses

“map of...”

Browse the Web

“go to”

Make a voice note

“note to self”

Get directions

“directions to”

Tip: To learn more about voice actions, press Shift and then the Voice key on the keyboard, and
then Touch Help > Tutorial > Watch a Video.

Voice Commands
For more voice commands, touch Apps

Voice Commands and follow the prompts.

Tip: For quick access to Voice Commands, add a shortcut to a home screen page. Touch Apps
> and touch and hold the Voice Commands app icon, then drag it to your desired location on a
home screen page.

Bluetooth® Connections
Bluetooth is a short-range communications technology that allows you to connect wirelessly to a
number of Bluetooth devices, such as headsets and hands-free car kits, and Bluetooth-enabled
handhelds, computers, printers, and wireless phones. The Bluetooth communication range is
usually up to approximately 30 feet.
To turn Bluetooth on:
n

Touch Apps

Tools and Calendar

Settings > Bluetooth.

Turn Bluetooth On or Off
Use the Bluetooth settings menu to enable or disable your phone’s Bluetooth capabilities.
n

Touch Apps

Settings > Bluetooth > On.

Note: To extend battery life, turn Bluetooth power off when not in use.

Connect New Devices
Use the Bluetooth settings menu to connect new devices to your phone.
Note: This feature requires an optional accessory.

Standard Method
To connect with a new device, you need to pair with it. You only need to do this once for each device.
To connect again, just turn on the device.
1. Make sure the device you are pairing with is in discoverable mode.

Tools and Calendar

Note: Refer to the guide that came with the device for details.
2. Touch Apps

Settings > Bluetooth.

3. Touch ON to turn on and scan. If Bluetooth power is already on, touch SEARCH FOR
DEVICES.
4. Touch a device to connect.
5. If necessary, touch OK, or enter the device passkey (like 0000) to connect to the device. When
the device is connected, the Bluetooth indicator

appears in the status bar.

Note: Using a mobile device or accessory while driving may cause distraction and may be illegal.
Always obey the laws and drive safely.

NFC Method
You can also use Near Field Communication (NFC) to pair an NFC enabled Bluetooth device to
your phone.
1. To turn NFC on, touch Apps

Settings > More… > NFC.

2. Make sure your phone’s screen is on, and then touch the Bluetooth device to your phone’s NFC
tag location, which is located on the back of your phone. Hold the device to the phone until
pairing is complete.

Reconnect Devices
Once you have paired a Bluetooth device with your phone reconnecting it is simple.
n

To automatically reconnect your phone with a paired device, simply turn on the device.
To manually reconnect your phone with a paired device, touch the device name in the Bluetooth
devices list.

Disconnect Devices
When you are not using a Bluetooth device, you can disconnect it from your phone.
n

To automatically disconnect your phone from a paired device, simply turn off the device.
To manually disconnect your phone from a paired device, touch the device name in the devices
list, and then touch OK.

Rename the Phone
You can change the device name for your phone.

Tools and Calendar

Touch Apps
>
Settings > Bluetooth > Menu > Rename phone. Edit the existing
name, or enter a new name, then touch Done.

Rename a Paired Device
You can change the name of a device paired to your phone.
n

Touch Apps
>
Settings > Bluetooth. Touch
next to the paired device name. Touch
Rename. Edit the existing name or enter a new name, then touch OK.

SMARTACTIONS
If you are tired of doing the same tasks over and over again, let SMARTACTIONSTM do them for
you. You can create rules to do things like automatically dim the touch screen when the battery is
low, set your ringer to vibrate at work, and set different wallpaper at home.
n

Touch Apps

Smart Actions

For more information, open the SMARTACTIONS app and touch Menu > Help.

Near Field Communication (NFC) Technology
NFC (Near Field Communication) technology is a short-range, wireless technology that lets you
quickly and wirelessly exchange information between your phone and other NFC-enabled
smartphones, smart accessories, and NFC-enabled access points. You can also use NFC
technology to save, view, create, or change smart tags.
Depending on the applications that you have added to your phone, you might be able to use your
phone as a transit pass or as an access pass, by tapping the back of your phone against an NFCenabled access point, subject to applicable terms and conditions from the particular vendor.
To use NFC technology on your phone, your phone must be within approximately 0.78 in. (2 cm) of
the NFC-enabled smartphone, smart accessory, NFC-enabled access point, or smart tag that you
want to exchange information with. When information is transferred over an NFC connection, your
smartphone vibrates.

Turn NFC On and Off
You can turn your phone’s NFC feature on and off.
n

Touch Apps

Tools and Calendar

Settings > More… > NFC.

Connect a Bluetooth Device
NFC can also be used to connect a Bluetooth device to your phone. For more information on using
NFC to connect a Bluetooth device, see NFC Method.

Android™ Beam
With Android Beam, you can beam information, such as browser pages, YouTube™ videos, and
contacts, by touching your phone to another NFC capable device.
To turn Android Beam on or off:
n

Touch Apps

Settings > More… > Android Beam > On or Off.

Note: Android™ Beam is only available when NFC is turned on.

microSD Card
You can use a microSD card with your phone.

Optional microSD Card
You can purchase an optional microSD (Secure Digital) memory card to expand the phone’s
available memory space. It allows you to store images, videos, music, and voice data in your phone.
Note: You can easily damage the microSD card by improper operation. Please be careful when
inserting, removing, or handling them.

Insert the microSD Card
You can install a microSD card in your phone to expand its memory.
1. Remove the battery cover by pulling up from the notch at the bottom of the phone. (See Set Up
Your Phone.)
2. To open the memory card slot cover, rotate it toward the back of the phone. Then, slide in the
memory card until it clicks into place.

Tools and Calendar

3. Close the memory card slot cover.
Warning: Be sure to use only recommended microSD cards. Using non-recommended microSD
cards could cause data loss and damage your phone.
Warning: DO NOT remove a microSD card while files are being accessed or transferred. Doing so
will result in loss or damage of data.
Note: Make sure your battery is fully charged before using the microSD card. Your data may
become damaged or unusable if the battery runs out while using the microSD card.

View Memory in the microSD Card
You can easily check how much used and available memory space you have on your microSD card.
n

With the microSD card inserted, touch Apps
available memory space will be displayed.)

Settings > Storage. (The used and

Erase the microSD Card
If you are sure this is what you want to do, follow these directions to format or permanently erase the
data on your microSD card.
Note: Do not remove your memory card while your phone is using it or writing files on it.
n

To format your memory card, touch Apps

Settings > Storage > Erase SD card.

Warning: All the data on the microSD card will be erased, after which the files CANNOT be
retrieved. To prevent the loss of important data, please check the contents before you format the
card.

Connect Your Phone to Your Computer
You can connect your phone to a computer with a USB cable.
Note: The first time you use a USB connection, your computer may indicate that drivers are being
installed. Follow any prompts you see to complete the installation. This may take a few minutes.

Tools and Calendar

1. Connect a Motorola micro USB data cable from your phone’s micro USB port to a USB port on
your computer. Your phone should show

in the status bar.

Note: Make sure to connect the phone to a high power USB port. Typically, these are located
directly on your computer.
2. On your phone, flick down the status bar and touch the USB notification to see the USB
connection options.
Note: If the USB connection options do not appear, you can change the settings by touching Apps
>

Settings > Storage > Menu > USB computer connection > Media device (MTP).

3. Touch an option:
l

Mass Storage: Drag and drop files between your computer and memory card folders.
When you’re done, use “Safely Remove Hardware” before disconnecting the USB cable.
Media device (MTP): Transfer media files between your phone and computer

Note: To transfer media files between your phone and a Mac, you will need to use Android™ File
Transfer. For more information on Android File Transfer see www.android.com/filetransfer.
l

Camera (PTP): Transfer photos using camera software, and transfer any files that do not
support MTP.

Note: You can’t use the files on your memory card with your phone while it is connected to the
computer.

Tools and Calendar

Sprint Worldwide Wireless Service
With your phone and global roaming service from Sprint WorldwideSM Wireless Service, you can
make phone calls and use wireless data services around the globe on compatible CDMA and
GSM/UMTS networks. For a country-specific travel guide, select your device and destination from
sprint.com/traveltips.

Activate Sprint Worldwide Service on Your Account
Before using your phone in global roaming mode, you must activate Sprint Worldwide service.
To activate Sprint Worldwide service:
n

Chat with or email an international support rep by visiting sprint.com/international and clicking
the Chat link on the right side of the screen.
– or –

Call Sprint Worldwide Customer support at 1-888-226-7212.

Enable Global Roaming Mode
Your phone is designed to enter global roaming mode automatically when you activate your Sprint
Worldwide service, meaning that it should automatically connect to an appropriate CDMA network
or GSM/UMTS network when you travel. You may also set global roaming options through the
settings menu.
To set your global roaming options manually:
n

Touch Apps

Settings > More… > Mobile networks > Network Mode.

To allow connections to the Nationwide Sprint Network only, touch Sprint Only.

To allow connections to CDMA networks only, touch CDMA/4G or CDMA.

To allow connections to GSM or UMTS networks only, touch GSM/UMTS.

To allow connections to available CDMA or GSM/UMTS networks, touch Automatic.

Make and Receive Worldwide Calls
When traveling on international networks, you can place and answer calls as you would on the
Sprint network (see Make Phone Calls and Receive Phone Calls), although some additional
instructions may be required to place a call. Some features and services are not available in all
countries. For more information on services that are available while roaming, visit sprint.com/sww.

Sprint Worldwide Wireless Service

Make Calls Using Plus (+) Code Dialing
Placing calls from one country to another country is simple with the Plus (+) Code Dialing feature.
When placing international calls, you can use Plus Code Dialing to enter the appropriate
international access code for your location (for example, 011 for international calls placed from the
United States).
Note: Plus Code Dialing is only available when roaming internationally on GSM networks and on
certain CDMA networks in the United States, Canada, and the Caribbean.
Note: International access codes and dialing information are available online at sprint.com/sww.
To use Plus Code Dialing to place an international call:
1. Touch

Phone.

2. If you are on the GSM network, touch
to insert a “+” on the phone dial screen. (The “+”
symbol automatically inserts the international access code for the country from which you are
calling.)
3. If you are on the CDMA network outside Canada or the Caribbean, enter the international
access code for the country from which you are calling.
4. Touch
5. Touch

to insert the US country code, and then enter the area code and number.
to place the call.

Sprint Voicemail Service
Your Sprint voicemail will follow you as you travel. All of your unanswered calls will be forwarded to
your Sprint voicemail. You will need to be sure your voicemail box is already set up and that you
know your voicemail password.
Note: In India, Sprint voicemail is not available while roaming on the GSM network; it does work
while on the CDMA network.

Set Up Your Voicemail Access Number
To simplify accessing your Sprint Voicemail while traveling, you can set up your voicemail access
number as a Contacts entry. This will make it faster and easier to access your messages while
roaming internationally.
1. Touch Apps

People.

Sprint Worldwide Wireless Service

2. Touch

to add a contact.

3. Select where to save the contact (Google, or Phone-only).
4. Type a contact name (for example, “Voicemail”).
5. Touch

(+1), your area code, and your wireless phone number.

6. Touch SAVE.

Access Your Voicemail
You will need to call your voicemail number to access your voicemail while roaming internationally.

New Message Indicators
Your voicemail message indicators may be displayed differently when roaming internationally.
n

A “Message Waiting” indicator icon or a text message is displayed when a voicemail message is
received.
You may see “Missed Call” on your screen prior to receiving a message notification.
You must call voicemail in order to retrieve messages. Follow the instructions on the previous
page to store your voicemail number for easy access.

Retrieve Voicemail Messages
The voicemail retrieval process while traveling is the same as on the Sprint Network; however, you
will be required to enter your voicemail password.
To retrieve your voicemail messages:
1. Touch Apps

People, touch the voicemail entry and then touch the number to call it.

2. When your voicemail answers, touch
voicemail.

, enter the password, and touch

to access your

Voicemail Troubleshooting
There are a few tips to keep in mind when using Sprint voicemail while traveling.
n

Some carriers may not support voicemail indicators. It may be necessary to call your voicemail to
see if you have any new messages.
If you hear the message “Please enter the number of the subscriber you wish to call,” enter your
10-digit wireless phone number.

Sprint Worldwide Wireless Service

International Data Roaming
Sprint Worldwide Wireless Service can also keep you connected via email and Web browsing when
traveling in countries in which Sprint offers data service. Data services are available on both CDMA
and GSM/UMTS networks; check www.sprint.com/sww to determine the services available where
you are traveling.
Note: Prior to using your Sprint Worldwide GSM/UMTS Data Services, you must establish and
utilize your CDMA data services domestically on the Sprint Network.

Get Started With Data Services
To use Sprint Worldwide Data Services, you will need to have these services activated on your
account.
n

To activate, call Sprint Worldwide Customer Support at 1-888-226-7212. Representatives are
available 24 hours a day, 7 days a week to assist you.

Once your services are activated, you may need to select a GSM data services provider for the
country you are in.

Access Email and Data Services on GSM/UMTS Networks
To access your email and browse the Web when traveling, you may need to manually select the
carrier that provides Sprint service in your location. You can find a list of carriers for each country
where GSM data service is offered at sprint.com/sww. Then, follow the instructions below to select
the appropriate carrier network on your phone.
To select a GSM data service carrier for a specific country:
1. Touch Apps

Settings > More… > Mobile networks > Network Mode.

2. Change the Roaming Mode option to GSM/UMTS.
3. Under GSM/UMTS Settings, touch Select network and select a wireless network that
supports Sprint International GSM Data Roaming. If applicable, touch Network Operator and
select a specific operator.
Note: Be sure you have the Allow GSM Data option checked.

Access Email and Data Services on CDMA Networks
If data service is available on a CDMA network, then you only need to set the phone to CDMA, you
will not need to select the specific carrier. Selecting a specific carrier is only necessary for providers

Sprint Worldwide Wireless Service

on the GSM network. If your phone has automatically selected a GSM network while traveling, then
you will need to set the phone to CDMA to access CDMA data services. (See Enable Global
Roaming Mode.) Visit sprint.com/sww for a list of services available in each country.

Status Messages
You may receive status messages under certain conditions. Before contacting Sprint Worldwide
Customer Support, note the message, numeric code, and the conditions under which it appeared.
The following table lists and describes the status messages.

Status Messages

Message Description

Number Not in Service

The number that you entered is not valid.

User Not Available

The phone that you called is either busy, out-of-range, or turned
off. Please try again later.

User Not Authorized

The phone that you called is either busy, out-of-range, or turned
off. Please try again later.

Please Try Later

This service is temporarily not available. Please try again later.

Service Restricted

Service may not be activated properly. Please contact Sprint
Customer Service to report the issue for resolution.

Service Not Available

This feature is not available on the current network.

Emergency Calls Only

Either the service is not activated properly or the current network
is available for emergency calling only. Adjust your network
settings to check for other available networks. If service is still not
available after adjusting the settings, contact Sprint Customer
Service to report the issue for resolution

System Busy. Try Later

The system is experiencing heavy traffic. Please try again later.

Service Conflict

This service cannot be enabled because an incompatible service
has already been turned on.

Please Try Again

An error occurred. Note the error code and try again.

Self Check Error

A fault was detected with your phone. If this error recurs, note the
error and contact Sprint Customer Service.

Self Check Fail

An operational fault was detected with your phone. Note the
numeric code, turn your phone off, and contact Sprint Customer
Service.

Wrong PIN

You have entered an incorrect SIM PIN number. You have only
three attempts to enter your PIN. After a third unsuccessful
attempt, your phone will be locked and you will have to call Sprint
Customer Service to have it unlocked. Sprint sets the default to
PIN off; if you elect to enable the PIN then you will need to contact
Sprint for the default PIN and PUK.

Sprint Worldwide Wireless Service

Status Messages

Message Description

PIN Blocked. Call Your
Provider

An incorrect SIM PIN was entered three consecutive times. You
will be unable to send or receive calls on your phone. Contact
Sprint Customer Service to obtain the PIN Unblocked Key (PUK)
code. Sprint sets the default to PIN off; if you elect to enable the
PIN then you will need to contact Sprint for the default PIN and
PUK.

Insert SIM

Your SIM Card is not being detected. Please check to ensure that
you have inserted the SIM Card.

Check SIM Card

Please check your SIM card to make sure it is properly inserted.

Contact Sprint for Assistance
If you experience any issues with voice or data services while outside of the United States, Sprint
offers customer support 24 hours a day. In the event that you do experience an issue, try the
following actions:
n

First try powering your phone off and then back on; this will force your phone to reregister with
the network.
Try manually selecting another network. Information for selecting networks can be found in the
phone guide.

If neither of these actions resolves your issue, you will need to contact customer service (see below).
When calling to report an issue, the following information will be beneficial in trying to resolve your
issue as quickly as possible:
n

Your wireless phone number.

The city and country you are traveling in.

Any error message that displays on your phone or that you heard when trying to place a call.

If the issue is with data, were you able to place voice calls?

If the issue is with voice service, were you able to access data?

Please call the numbers below if you need assistance:
While in the United States: Call 1-888-226-7212.
While traveling outside the United States:
n

In GSM mode: touch

and then dial 1-817-698-4199, option 3.

In CDMA mode: enter the country code and then dial 1-817-698-4199, option 3.

There is no charge for this call from your wireless phone.

Sprint Worldwide Wireless Service

From a landline phone when outside the United States:
Sprint Worldwide Customer Support can be reached from a landline phone at 1-817-698-4199,
option 3. Access or connection fees may apply. The toll free numbers below can also be used to
contact Sprint Worldwide Customer Support in the following countries:

Country

From Landline Phone

Caribbean (Anguilla, Barbados,
Cayman Islands, and Dominica)

1-888-226-7212

France

0800-903200

Germany

0800-180-0951

Italy

800-787-986

Mexico

001-877-294-9003

Trinidad and Tobago

1-800-201-7545

United Kingdom

0808-234-6616

Note: This toll free service is available on ordinary landline phones and some public pay phones.
This service does not cover any hotel access charges.

Sprint Worldwide Wireless Service

Settings
The following topics provide an overview of items you can change using your phone’s Settings
menus.

Wireless and Network Settings
This group of settings lets you control your phone’s wireless network settings, Wi-Fi settings,
Bluetooth, roaming, and more.

Airplane Mode
Airplane Mode turns off all your wireless connections and allows you to use many of your phone’s
features when you are in an airplane or in any other area where calls and data are prohibited. When
you set your phone to Airplane Mode, it cannot send or receive any calls or access online
information.
n

Press and hold Power button and touch Airplane mode.

Wi-Fi Settings
Your phone lets you take advantage of Wi-Fi hotspots for high-speed data access. For details on
your phone’s Wi-Fi features and settings, see Wi-Fi.
n

Touch Apps

Settings > Wi-Fi.

Bluetooth® Settings
Your phone’s Bluetooth capabilities let you use wireless headsets, send and receive pictures and
files, and more. For details on your phone’s Bluetooth settings, see Bluetooth® Connections.
n

Touch Apps

Settings > Bluetooth.

Tethering and Mobile Hotspot Settings
Share your phone's mobile data connection via USB or as a Mobile Hotspot.
n

Touch Apps

Settings

Settings > Tethering & Mobile Hotspot.

VPN Settings
You can set up a Virtual Private Network (VPN). Select either basic or advanced options.
n

Touch Apps

Settings > More… > VPN.

NFC Settings
You can allow data exchange when the phone touches another NFC-capable device.
n

Touch Apps

Settings > More… > NFC.

Mobile Network Settings
Set options for roaming or change your CDMA subscription. For more about roaming and data
guard, see Roaming.
n

Touch Apps

Settings > More… > Mobile networks.

Media Share Settings
Set options for sharing media, enable connection to other devices, and set security levels for
sharing.
n

Touch Apps

Settings > More… > Media share settings.

4G Status
Check the status of your 4G network, and verify the Network Provider and IP Address.
n

Touch Apps

Settings > More… > 4G Status.

Call Settings
Your phone’s Call Settings menu lets you configure your voicemail options and a number of other
settings for your phone.

Settings

Voicemail Settings
If you need to adjust your voicemail provider or access settings, use the Voicemail settings menu.
n

Touch

Phone > Menu > Settings > Voicemail.

For more about voicemail, see Voicemail (Traditional) or Visual Voicemail.

Other Call Settings
Options under the Call Settings menu include Voicemail, Dial Pad touch tones, Quick responses,
Plus Code Dialing, Caller ID Readout, Auto-retry, Hearing Aids, TTY mode, Auto answer on
headset, DTMF tones, and Voice Privacy.

Plus Code Dialing
n

To select the plus code for domestic dialing or set an international dialing code, touch
Phone
> Menu > Settings > Plus Code Dialing > Domestic Dialing or International Dialing.

Caller ID Readout
Your phone can read out your incoming caller’s name.
n

Touch
Phone > Menu > Settings > Caller ID Readout and select Ring only, Caller ID
then Ring, or Caller ID repeat.

TTY Mode
TTY (also known as a TDD or Text Telephone) is a telecommunications device that allows people
who are deaf, hard of hearing, or who have speech or language disabilities to communicate by
telephone.
To turn TTY Mode on or off:
n

Touch

Phone > Menu > Settings > TTY mode.

Your phone is compatible with select TTY devices. Please check with the manufacturer of your TTY
device to ensure that it is compatible with digital cell phones. Your phone and TTY device will
connect via a special cable that plugs into your phone’s headset jack. If this cable was not provided
with your TTY device, contact your TTY device manufacturer to purchase the connector cable.
For additional information about Sprint Relay Services and TTY compatibility, call Sprint Relay
Customer Service at 800-676-3777 or visit sprintrelay.com.
Warning: 911 Emergency Calling
Sprint recommends that TTY users make emergency calls by other means, including

Settings

Telecommunications Relay Services (TRS), analog cellular, and landline communications. Wireless
TTY calls to 911 may be corrupted when received by public safety answering points (PSAPs),
rendering some communications unintelligible. The problem encountered appears related to
software used by PSAPs. This matter has been brought to the attention of the FCC, and the
wireless industry and the PSAP community are currently working to resolve this.

Hearing Aid Settings
If you wear a hearing aid, select this setting for compatibility.
n

Touch

Phone > Menu > Settings > Hearing Aids.

Auto Answer With Headset
Your phone can automatically answer incoming calls when you are wearing a headset.
n

Touch

Phone > Menu > Settings > Auto answer on headset.

Text Message Reply
When you ignore an incoming call, your phone can automatically send a text message to the caller.
n

To send a text message to an ignored call, touch

To edit the outgoing message, touch
touch a quick response to edit it.

and flick to

Phone > Menu > Settings > Quick responses, and

Voice Privacy
Turn on enhanced privacy mode to make it harder for devices to pick up your frequency.
n

Touch

Phone > Menu > Settings > Voice privacy.

Sound Settings
Control your phone’s audio, from ringtones and alerts to touch tones and notifications.

Volume
n

To set volume, just press the volume buttons in the home screen (ringtone volume), during a call
(earpiece volume), or while playing music or a video (media volume).

Settings

Vibrate Patterns
n

To select a vibration pattern, touch Apps
select a pattern.

Settings > Sound > Vibrate patterns and

Phone Ringtone
n

To set a ringtone for incoming phone calls, or silence the ringtone, touch Apps
>
Settings > Sound > Phone ringtone. Select Silent or a ringtone, and touch OK.

Vibrate When Ringing
n

To add a vibration to Silent mode, touch Apps
ringing.

Settings > Sound > Vibrate when

System Settings
The System settings menu lets you select whether you hear tones when touching numbers on the
dialpad, selecting on-screen options, and more.
n

Touch Apps

Settings > Sound.

Default notification: Select from various tones to play when you get a notification, or select
Silent.

Dial pad touch tones: Play tones when using the dialpad.

Touchsounds: Play sounds when making an on-screen selection.

Screen lock sound: Play sounds when locking or unlocking the screen.

Vibrate on touch: Vibrate when touching keys and during certain other instances.

Call connect: Set sound emitted when a call is connected.

Network lost tone: Play alert when phone loses network coverage.

Software update alert: Play alert tone for software update notifications.

Battery full notification: Disable charging complete notification sounds (not applicable for
USB charger).

Display Settings
Adjusting your phone’s display settings not only helps you see what you want, it can also help
increase battery life.

Settings

Brightness
n

To set display brightness, touch Apps

Settings > Display > Brightness.

Auto-Rotate Screen
n

To set the screen to rotate automatically when you rotate the phone from portrait to landscape
mode, touch Apps

Settings > Display > Auto-rotate screen.

Screen Timeout
n

To set the number of minutes before your screen goes dark, touch Apps
Display > Sleep and select the number of minutes.

Settings >

Note: Longer screen timeout settings increase battery usage.

Wallpaper Settings
To apply a new wallpaper:
1. Touch and hold an empty spot on your home screen.
– or –
Touch Apps

Settings > Display > Wallpaper.

2. Touch Gallery, ID wallpapers, Live wallpapers, or Wallpapers and choose a wallpaper.

Storage Settings
The Storage settings menu lets you manage internal storage on your phone and provides options for
your microSD card. View the card’s size and available space, unmount the card for safe removal
from the phone, and format (erase) the SD card.

Mount/Unmount SD Card
To insert or remove a memory card:
n

Touch Apps

Settings > Storage > Mount/Unmount SD card.

Erase SD Card
To format and erase your memory card:
n

Touch Apps

Settings > Storage > Erase SD card.

Note: You must first unmount an SD card before you can erase it.
Settings

Battery Settings
Monitor your phone’s battery usage through this settings menu. View which functions are consuming
your battery’s charge and at what percentage.

Battery Usage
Check you battery usage.
n

To see battery usage statistics, touch Apps

Settings > Battery.

Warning: Use only Sprint-approved or Motorola chargers with your phone. The failure to use a
Sprint-approved or Motorola charger may increase the risk that your phone will overheat, catch fire,
or explode, resulting in serious bodily injury, death, or property damage.
Sprint-approved or Motorola accessories can be found at Sprint Stores or through Motorola; or call
1-866-866-7509 to order. They’re also available at sprint.com.

Battery Capacity
Your phone is equipped with a Lithium Ion (Li-Ion) battery. It allows you to recharge your battery
before it is fully drained.
Your phone warns you with an audible alert when the battery reaches 15% and 5% of its capacity.
When there are approximately two minutes of talk time left, the phone plays another alert and then
turns off.
Note: Long backlight settings, searching for service, vibrate mode, browser use, and other variables
may reduce the battery’s talk and standby times.
Tip: Watch your phone’s battery level indicator and charge the battery before it runs out of power.
Warning: Do not handle a damaged or leaking Li-Ion battery as you can be burned.

Charging the Battery
Keeping track of your battery’s charge is important. If your battery level becomes too low, your
phone automatically turns off, and you will lose any information you were just working on.
Always use a Sprint-approved or Motorola desktop charger, travel charger, or vehicle power
adapter to charge your battery.
1. Insert the small end of the USB cord into the charger/accessory jack on the left side of your
phone.

Settings

2. Insert the larger end of the USB cord into the AC adapter.
3. Plug the AC adapter into an electrical outlet and charge for at least three hours.
With the Sprint-approved Li-Ion battery, you can recharge the battery before it becomes completely
run down.

Battery Cool Down
In very limited circumstances, such as where your phone has been exposed to extreme heat, “Cool
Down” message screens will appear. To avoid possible damage to your battery and phone, you
should follow these instructions until the phone is within its recommended temperature range. When
your phone is in “Cool Down” mode, only emergency calls can be made.

Battery Mode
Change how your phone consumes battery power.
n

To set how your phone uses battery charge, touch Apps
Saver > or Low Battery Saver.

Smart Actions > Battery

Apps Settings
This menu lets you control your application settings, including allowing installation of non-Google
Play™ Store applications, managing, and viewing running services.

Unknown Sources
Allow installation of applications from vendors other than the Google Play Store.
n

Touch Apps

Settings > Security & Screen Lock > Unknown sources.

Manage Apps
Remove, stop, and manage your apps.
1. Touch Apps

Settings > Apps.

2. Touch an app for more options.
3. To remove an app, touch Uninstall.

Running Services
View apps that are currently running.

Settings

Touch Apps
l

Settings > Apps > RUNNING.

To stop an app, touch the app and then touch Stop.

Location Access Settings
Your phone is equipped with a Location feature for use in connection with location-based services.
The Location settings menu lets you select how your phone determines its location (using the
wireless network, GPS satellites, both, or neither).
The Location feature allows the network to detect your position. Turning Access to my location off
will hide your location from everyone, except 911.
Note: Turning Location on will allow the network to detect your position using GPS technology,
making some Sprint applications and services easier to use. Turning Location off will disable the
GPS location function for all purposes except 911, but will not hide your general location based on
the cell site serving your call. No application or service may use your location without your request or
permission. GPS-enhanced 911 is not available in all areas.
To enable your phone’s Access to my location feature:
n

Touch Apps

Settings > Location access and flick the OFF switch to ON.

Select one or more location sources to use, such as Google’s location service (Wi-Fi & mobile
network location) or GPS satellites.

Security and Screen Lock Settings
The Security settings menus let you set phone security, lock codes, passwords, administrator
settings, and more.

Set Up Screen Lock
You can increase the security of your phone by creating a screen lock. When enabled, you have to
draw the correct unlock pattern on the screen, enter the correct PIN, or enter the correct password
to unlock the phone’s control keys, buttons, and touchscreen.
Note: You can make emergency calls on a locked phone (see Call Emergency Numbers). A locked
phone still rings, but you need to unlock it to answer.
To lock the screen:
n

Press the Power button on top of the phone.

To unlock the screen, press the Power button. Then, flick

Settings

to the right.

Pattern
1. To set the lock pattern, touch Apps
lock > Pattern.

Settings > Security & Screen Lock > Screen

2. Follow the instructions to draw your lock pattern, and then touch Continue.
3. When prompted, draw the pattern to unlock the phone, and then touch Confirm.
If you fail to draw the correct unlock pattern on the screen after five attempts, you will be prompted to
wait for 30 seconds before you can try again.

PIN Lock
1. Touch Apps

Settings > Security & Screen Lock > Screen lock > PIN.

2. Enter a numeric PIN, and then confirm it.
3. When prompted, enter PIN to unlock the phone.
If you fail to enter the correct PIN after five attempts, you will be prompted to wait for 30 seconds
before you can try again.

Password Lock
1. Touch Apps

Settings > Security & Screen Lock > Screen lock > Password.

2. Enter password, and then confirm it.
3. When prompted, enter the password to unlock the phone.
If you fail to enter the correct PIN after five attempts, you will be prompted to wait for 30 seconds
before you can try again.

Face Unlock
Use face recognition software to unlock your phone.
Note: This feature is less secure than a pattern, PIN, or password.
1. Touch Apps
Set it up.

Settings > Security & Screen Lock > Screen lock > Face Unlock >

2. Hold your phone at eye level, look into the front camera, and follow the instructions on the
screen.
3. When the face capture is complete, you will be prompted to choose a pattern or PIN as a backup
security measure you can use when the phone cannot see your face clearly.
To unlock the phone, flick

Settings

to the right and look toward the front camera lens.

Disable the Screen Lock
1. Touch Apps

Settings > Security & Screen Lock > Change screen lock > None.

2. Draw your unlock screen pattern or enter password or a numeric PIN, and then confirm it.
Note: If you forget your pattern, password, or your PIN, contact Sprint.

Security Lock Timer
n

Touch Apps
>
Settings > Security & Screen Lock > Automatically lock, and then
select a length of time your phone is idle before it locks.

Note: Security lock timer is only available if you have a screen lock enabled.

Allow Bluetooth® bypass
Allow voice commands to be launched via Bluetooth even if your phone is locked.
n

Touch Apps

Settings > Security & Screen Lock > Allow Bluetooth.

Encryption
Encrypt the data stored on your phone and/or microSD card.

Encrypt Your Phone
1. To encrypt data on your phone, first set up a screen lock (see Set Up Screen Lock).
2. Touch Apps

Settings > Security & Screen Lock.

3. Select Encrypt phone to encrypt all personal data on your phone.
4. Touch Encrypt phone.

Encrypt Your microSD Card
1. To encrypt data on your microSD card, first set up a screen lock (see Set Up Screen Lock).
2. Touch Apps

Settings > Security & Screen Lock.

3. Select Encrypt SD card to include files you save on your optional memory card (sold
separately) and in phone storage.
4. Touch Apply.

Settings

Passwords
Select whether to show passwords as you enter them instead of ******.
n

Touch Apps

Settings > Security & Screen Lock > Make passwords visible.

Device Administration
Activate the device administrator role so that you can have further control over erasing phone data,
changing passwords, setting password rules, monitoring failed screen unlock attempts, and locking
the screen.
n

Touch Apps

Settings > Security & Screen Lock > Device administrators.

Credential Storage
Use secure credential information from an SD card.
n

Touch Apps
options:

Settings > Security & Screen Lock and select from the following

Trusted credentials: display trusted CA certificates.

Install from SD card: install credentials from a memory card.

Clear credentials: clear all credential storage and reset the password.

Language and Input Settings
Your phone’s Language settings let you select a language for the phone’s screens and menus, as
well as manage a personal user dictionary. The Keyboard settings let you select a preferred input
method, control keyboard settings, and more.

Language Settings
The language settings menu lets you select an on-screen language and add custom words to your
phone’s user dictionary.

Select Language
Set your menu language and region:

Settings

100

Touch Apps
Español.

Settings > Language & input > Language and select English or

Personal Dictionary
Add words to your personal dictionary so they appear as suggestions when you enter text.
1. Touch Apps

2. To add a word, touch

Settings > Language & input > Personal dictionary.
, type the word, and touch Ok.

Keyboard and Input Method Settings
The keyboard settings menu lets you set the input method for the touchscreen keyboard (Android
keyboard, Swype, or the physical keyboard) and set options for each method.

Android Keyboard
Your phone’s touchscreen input method is the multi-touch keyboard.
n

Touch Apps
>
Settings > Language & input >
to set the following options:
l

Input languages: Choose an input language.

General

to the right of Android keyboard

Auto-capitalization: Automatically capitalize the next word after a period (.).

Vibrate on keypress: Vibrate when you press a key.

Sound on keypress: Make a sound when you press a key.

Popup on keypress: Keys pop up as you touch them.

Voice input key: Select where voice input key appears on keypad.

Text Correction
o

Add-on dictionaries: Install additional dictionaries.

Auto correction: Spacebar and punctuation automatically correct mistyped words.

Show correction suggestions: Show word suggestions as you type.

Advanced settings: Options for expert users.

Google Voice Typing
Google voice typing is automatic.

Settings

101

Touch Apps
>
Settings > Language & input >
typing to set the following options:

to the right of Google voice

Choose input languages: language selection is automatic.

General
o

Block offensive words: Hide recognized offensive text.

Download offline speech recognition: Enables voice input while offline.

Swype Keyboard
Your phone’s built-in keyboard has options for text entry.
n

Touch Apps
>
following options:

Settings > Language & input >

How to Swype: Learn Swype in quick steps.

Personal Dictionary: Manage your personal dictionary.

Preferences: View and modify Swype options.

Language Options: Activate and set languages.

to the right of Swype to set the

Physical Keyboard
Your phone’s built-in keyboard has options for text entry.
n

Touch Apps
l

Settings > Language & input to set the following options:

Physical Keyboard
o

Auto-replace: Correct mistyped words.

Auto-capitalization: Capitalize the first letter in sentences.

Auto-punctuate: Press the Space key twice to insert “.”

Voice Search
Configure Voice Search.
n

Touch Apps >
Settings > Language & input > Voice Search to set the following
settings for voice recognition:
l

Language: Select a language.

Speech output: Select Always or Hands-free only.

Block offensive words: Hide recognized offensive text.

Settings

102

Hotword detection: Say Google to launch voice search.

Download offline speech recognition: Enables voice input while offline.

Personalized recognition: Improve speech recognition accuracy.

Google Account dashboard: Manage your collected data.

Text-to-speech Output
Configure your phone’s speech synthesis engine and speech rate.
n

Touch Apps
>
following settings:

Settings > Language & input > Text-to-speech output for the

Speech rate: Speed at which the text is spoken.

Listen to an example: Play a short demonstration of speech synthesis.

Mouse/Trackpad
l

Pointer speed: Adjust the speed of the pointer.

Pointer acceleration: Adjust the acceleration rate of the pointer.

Keyboard backlight: Adjust you keyboard’s brightness, and when and how it lights up.

Privacy Settings
Your phone’s privacy settings allow you to back up the data on your phone and to reset its settings
back to factory defaults.

Backup and Restore
Save yourself time and effort. Use Backup and Restore to save your personal data. If your phone is
ever reset, your passwords and settings will automatically be restored.

Back Up My Data
Select whether to back up your personal data (passwords and settings) to Google™ servers.
n

Touch Apps

Settings > Privacy > Back up my data.

Backup Account
Select an account to set as backup account.
n

Touch Apps

Settings

Settings > Privacy > Backup account.

103

Automatic Restore
Set whether to automatically restore backed up data if you reinstall an app.
n

Touch Apps

Settings > Privacy > Automatic restore.

Reset Your Phone
Selecting Reset phone resets all phone settings back to their default values and clears all
information (text messages, contacts, emails, etc.) and downloaded apps.
1. Touch Apps

Settings > Privacy > Factory data reset.

2. Touch Reset phone.
3. Read the prompt and touch Erase everything to complete the reset. (Touch Back
cancel.)

Warning: All data on your phone will be deleted. (Nothing on your memory card is deleted unless
you select Erase SD card.)

Account Settings
The Accounts menu lets you add and manage all your email, social networking, and picture and
video sharing accounts.

Set Up a New Account
1. Touch Apps

Settings > Add account.

2. Touch an account type:
l

Corporate, Email, or Google.

3. Enter your account information and touch Next.
l

Depending on the account type, you may need to enter an email address or user address,
password, domain name, or other information. For Corporate accounts, contact your server
administrator to determine what information you will need.

4. Touch Done when you are finished.

Manage Existing Accounts
1. Touch Apps

Settings.

2. Touch an account to manage its settings.

Settings

104

Touch a field to edit it.

Touch Menu > Removeaccount to delete it from your phone.

3. Touch Back

when you are finished.

System Update
The System Update menu lets you manually search for and apply important phone and system
updates.
n

Touch Apps

Settings > System update.

Date and Time Settings
Use the Date & Time settings menu either to select time and date format options.

Changing the Date & Time
To set date and time formats:
n

Touch Apps
format.

Settings > Date & time > Use 24-hour format or Choose date

Accessibility Settings
The Accessibility menu lets you enable and manage accessibility-related applications.
n

Touch Apps
l

Settings > Accessibility for the following settings:

Large text, Power button ends call, Text-to-speech output, and more.

About Phone
The About Phone menu lets you access important phone information, search for and apply updates,
and view legal, safety, and other information.

Status
View battery status, phone number, network information, and more:
n

Touch Apps

Settings

Settings > About phone > Status.

105

Legal Information
n

Touch Apps

Settings > About phone > Legal information.

Roaming
When you are outside the coverage of the Sprint network, your phone may roam on another carrier’s
network.

Roaming Icon
Your phone lets you know when you’re off the Nationwide Sprint Network. Anytime you are
roaming, the phone shows (

Set Roam Mode
Control your roaming capabilities.
n

Touch Apps
>
Settings > More… > Mobile networks > CDMA Roaming Settings.
Select the roaming features you would like to activate.

Call Guard
Your phone has two ways of alerting you when you are roaming off the Nationwide Sprint Network,
including the on-screen roaming icon and Call Guard. Call Guard requires an extra step before you
can place or answer a roaming call. (This extra step is not required when you make or receive calls
on the Nationwide Sprint Network.)
To turn Call Guard on or off:
1. Touch Apps

Settings > More… > Mobile networks > Roaming Guards.

2. Check or uncheck Call Guard under Domestic Roaming and International Roaming.
Note: Call Guard is turned on by default on your phone.
Note: Voice dialing is not available when you are roaming with Call Guard enabled.
Note: If the Call Guard feature is set to On, you need to take extra steps to make and receive
roaming calls.

Settings

106

Data Roam Guard
Depending on service availability and roaming agreements, your phone may be able to access data
services while roaming on certain digital systems. You can set your phone to alert you when you are
roaming off the Nationwide Sprint Network and try to use data services such as messaging.
Note: Data Roam Guard is turned on by default on your phone.
To set your Data Roam Guard notification:
1. Touch Apps

Settings > More… > Mobile networks > Roaming Guards.

2. Check or uncheck Data Guard under Domestic Roaming and International Roaming.
To use data services when Data Roam Guard is active:
n

When a notification appears informing you that data roam charges may apply, touch Roam to
connect.

Settings

107

Copyright Information
©2013 Sprint. Sprint and the logo are trademarks of Sprint. Other marks are trademarks of their
respective owners.
MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola
Trademark Holdings, LLC. Google, the Google logo, Google Maps, Google Talk, Google Latitude,
Gmail, YouTube, Picasa, Google Books, Google Docs, Google Goggles, Google Finance, Google
Places, Google Maps Navigation Beta, Google Calendar, Android and Google Play Store are
trademarks of Google, Inc. All other product or service names are the property of their respective
owners.

108

Index
3
3-way Call 33
A
Access Voicemail 84
Accessibility Settings 105
Accounts 40
Google Checkout Account 49
Settings 104
Setup 40
Activation 2
Airplane Mode 89
Alarm Clock 72
Android Bean 79
App List 12
Applications
Downloading from the Web 50
Find and Install 48
Manage or Remove 49
Request a Refund 49
Apps 48
Browsers 60
Calculator 72
Calendar 71
Clock 71
File Manager 71
Google Latitude 52
Google Maps 50
Google Play Music 53
Quickoffice 72
Smart Actions 78
Wi-Fi 58
YouTube 56
B
Basics 6
Battery
Capacity 95
Charging 95
Cool Down Messages 96
Mode 96
Bluetooth
Connect New Devices 76
Disconnect Devices 77
Index

Reconnect Devices 77
Rename a Paired Device 78
Rename the Phone 77
Turn On or Off 76
Browser 61
Adjust Settings 62
Connect to the Web 61
Go to a Specific Website 62
See Options 62
Select Links 62
Browsers 60
C
Calendar
Add Events 71
Manage Events 71
Call from Contacts 24
Call from Favorites 25
Call from Recent 24
Call Guard 106
turn on or off 106
Camcorder
Record Videos 66
Video Options 67
Camera 65
Photo Options 66
Take Photos 65
Camera Key 7
CDMA Networks
Access Data Services 85
Access Email 85
Charge your battery 1
Chrome 63
Bookmarks 64
Clear browsing history 64
Go to a Webpage 63
Mobile sites 64
Configure Visual Voicemail Settings 30
Connect Bluetooth Device 79
Connect to Computer 80
Contact
Assign a Ringtone 37
Contact Sprint 87
Contacts 34
Access 34

109

Add 35
Call or Text 38
Edit 36
Get Started 34
Make Groups 38
Save a Phone Number 36
Share 38
Sync or Transfer 37
Transfer Using a microSD Card 37
D
Data 58
Data Roam Guard 107
Data Services 85
Delete Contact 37
Display Settings
Auto-Rotate Screen 94
Brightness 94
Screen Timeout 94
Wallpaper 94
E
Email 42
Add a Corporate Sync Account 43
Add an Account 42
Compose and Send 43
Delete an Email Account 44
Delete Messages 44
EditAccountSettings 44
Manage Your Inbox 43
Refresh an Account 44
View and Reply 43
Emergency Alerts 47
Emergency Numbers 25
Enhanced 911 (E911) 26
Entertainment 48
F
Front Camera 7
G
Get Music 54
Get Started 1
Global Roaming Mode 82
Gmail
Access Account 41
Read and Reply to Messages 42
Send Message 41
Index

Gmail and Google 40
Google Account
Create 40
Sign In 41
Google Checkout Account
Create 49
Google Now 14
Google Play Store 48
Google Talk 47
Google Voice Typing 21
GSM/UMTS Networks 85
Guide Me 72
H
HDMI Connector 7
Headset Jack 7
Hearing Aid Settings 92
Help 4
Home Screen
Access Quick Settings 11
Add Pages 11
Add Widgets and Shortcuts 10
Customize 10
Move or Remove items 11
Home Screen Overview 9
I
International Data Roaming 85
K
Key Functions 7
Keyboard
Caps Lock Indicator 7
Delete Key 8
Enter Key 8
QWERTY 7, 17
Shift Key 7
Space Key 8
Swype 20
Touchscreen 19
Voice Key 7
Keyboard and Input
Settings 101
L
Language
Settings 100
Language and Input Settings 100
110

Listen to Multiple Voicemail Messages 29
Location
Find 51
Get Directions 51
Select Map Mode 52
M
Make a Call
Conference Call 33
From an Email Message 25
From aText Message 25
Make Calls 23
Messaging 40
microSD Card 79
Erase 80
Inserting 79
Unmount 80
View Memory 80
Mirror Mode 56
MMS 44
N
Navigation 50
Touch Gestures 9
NFC (Near Field Communication)
Technology 78
Notifications 16
O
Other Call Settings 91
P
Passwords
Account 4
Data Services 4
Voicemail 4
Phone 23
About Phone 105
Dialer 23
Layout (illustration) 6
Set Up 1
Software Update 73
Turn Off 8
Turn On 8
Phone Call Options 32
Phone Calls
Emergency numbers 25

Index

From email messages 25
From text messages 25
Using phone dialpad 23
Phone Update
PRL 74
Profile 74
Photos
Edit 70
Photos and Videos
Manage 69
Share 69
View 68
Plus Code Dialing 83
Power Key 7
Privacy Settings 103
PRL Update 74
Q
Quick Settings 11
Quickoffice
Browse Files 73
Create a New File 73
Open a Document 73
Programs 72
Tips 73
QWERTY Keyboard 7, 17
R
Receive Calls 26
Recent Apps 13
Review Visual Voicemail 27
Roaming 106
Roaming Icon 106
S
SD Card 94
SD Card Slot 7
Search 13
Set Up Voicemail 3
Settings 89
4G Status 90
Accounts 104
Add New Accounts 104
Airplane Mode 89
Allow Bluetooth bypass 99
Android Keyboard 101
Apps 96
Auto Answer With Headset 92
111

Automatic Restore (Privacy) 104
Backup Account (Privacy) 103
Backup and Restore (Privacy) 103
Battery Settings 95
Battery Usage 95
Bluetooth 89
Bluetooth Connections 75
Browser 62
Call 90
Caller ID Readout 91
Credential Storage 100
Data Backup (Privacy) 103
Data Roam Guard notification 107
Date and Time 105
Device Administration 100
Disable the Screen Lock 99
Display 93
Email Account 44
Encryption 99
Erase SD Card 94
Face Unlock 98
Forgot Pattern or Passcode 99
Gallery 68
Google Voice Typing 101
Hearing Aids 92
Keyboard and Input 101
Language 100
Legal Information 106
Location Access 97
Location Sources 51
Lock Pattern 98
Manage Accounts 104
Managing Apps 96
Media Share 90
Mobile Hotspot 90
Mount/Unmount SD Card 94
Mouse or Trackpad 103
NFC 90
Notification Sounds 93
Password Lock 98
Passwords 100
Personal Dictionary 101
Phone Ringtone 93
Phone Status 105
Physical Keyboard 102
PIN Lock 98
Plus Code Dialing 91
Quick Responses 92
Reset Your Phone 104

Index

Roam Mode 106
Running Services (Applications) 96
Security and Screen Lock 97
Security Lock Timer 99
Select Language 100
Set Up Screen Lock 97
Silence Phone Ringtone 93
Sound 92
Swype Keyboard 102
System Update 105
Tethering & Mobile Hotspot 89
Text-tospeech output 103
Text Message Reply 92
TTY Mode 91
Unknown Application Sources 96
Voice Output 103
Voice Privacy 92
Voice Search 102
Voicemail 91
VPN 90
Wi-Fi 89
Wireless and Network 89
Setup
Accounts 40
Application 3
Phone 1
Screen Lock 97
Visual Voicemail 27
Sound Settings
Audible touch tones 93
Phone Ringtone 93
System 93
Vibrate 93
Vibrate Patterns 93
Volume 92
Sprint Account Information 4
Sprint ID 56
Sprint Service
Account Passwords 4
Activation 2
Sprint Services
Operator Services 5
Sprint 411 5
Sprint Support Services 5
Sprint Voicemail Service 83
Sprint Worldwide Wireless Service 82
Activate on Your Account 82
Sprint Zone 56
Status Bar 15

112

Status Icons 15
Status Messages 86
Storage Settings 94
T
Text
Auto-Correction 22
Editing 21
Editing Tips 21
Entering 17
Text Messages 44
Compose 44
New Messages Notification 46
Save and Resume a Draft Message 45
Send a Multimedia Message (MMS) 45
Text and MMS Options 46
Three Way Call 33
Tips 55
Tools 71
Touchscreen
Keyboard 19
Turn off 8
Turn on 9
Touchscreen Keyboards 19
Touchscreen Navigation 9
Traditional Voicemail 31
Tricks 55
Troubleshoot Voicemail 84
TTY Mode
Turn on or Turn off 91
Turn NFC Off 78
Turn NFC On 78
Turn Off 8
Turn On 8
Turn Phone Off 8
Turn Phone On 8
Turn Screen Off 8
Turn Screen On 8
Turn Wi-Fi Off 59
Turn Wi-Fi On 59
Typing 17

Voice
Actions 74
Commands 75
Voice Commands 74
Voice Search 14
Voicemail
Edit From Name 31
Notification 31
Retrieve Messages 32
Setup 31
Voicemail Access Number 83
Voicemail Menu
Change Greeting 31
Volume Keys 7
W
Web 58
Wi-Fi 58
Find networks in range 59
Search and Connect 59
Wi-Fi Hotspot 59
Activating 60
Add security to Wi-Fi hotspot 60
Set Up 60
Wi-Fi Modes 59
Worldwide Calls 82
Y
Your Account
Manage 4
User Name 4
Your Home Screen 9
Your Phone (illustration) 1

U
USB Connector 7
V
Visual Voicemail 26
Setup 27
Index

113

Source Exif Data:

File Type                       : PDF
File Type Extension             : pdf
MIME Type                       : application/pdf
PDF Version                     : 1.6
Linearized                      : Yes
Author                          : 
Create Date                     : 2013:05:07 11:00:13-07:00
Modify Date                     : 2013:05:07 11:07:16-07:00
Subject                         : 
Language                        : en-us
Tagged PDF                      : Yes
XMP Toolkit                     : Adobe XMP Core 5.2-c001 63.139439, 2010/09/27-13:37:26
Format                          : application/pdf
Creator                         : 
Description                     : 
Title                           : Motorola Photon Q User Guide
Metadata Date                   : 2013:05:07 11:07:16-07:00
Keywords                        : 
Producer                        : MadCap Flare V9
Document ID                     : uuid:bb93b665-46e6-40cf-85ad-7f86bc4b0e4e
Instance ID                     : uuid:8e84ae98-c0af-4e59-bce0-d35597cb034b
Page Mode                       : UseOutlines
Page Count                      : 120

EXIF Metadata provided by EXIF.tools

Motorola Photon Q User Guide 4G By Ug

MOTOXT897 to the manual 3b5f6bf9-612c-4355-826d-b164965559c7

Navigation menu

Versions of this User Manual:

Views

Navigation