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Remote Service Tools Guide

This guide is intended as a reference document for ROLE/RSL’s and as
such is not updated. Please refer to equipment specific documentation
for detailed procedures.
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Start remote diagnostic tools

To Access service tools select RFS from queue then click on the
toggle Icon on top right hand corner of RFS screen
( you can also select from preferences but the toggle icon keeps it neater)

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System is not connected to insite

If system is not connected to insite you will see Fail message in FTP screen but
also no Test connection winlet – see later section on connecting via another
system.
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System is connected to insite

In this case the Connection Winlet is present and FTP winlet has server
info
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Start tools

To use TELNET click connect then maximise
winlet

To use FTP click tab ‘system to PC/OLC’ then maximise
winlet

TEST connection is a quick verification that
the system is on and available for
connection
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Connect/disconnect 1
Format font 2
Connection time out setting
3
Change user ROOT/SDC
etc 4
CSD LAUNCH 5
Workspace cursor 6

Telnet tool

4
6
5
3

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Common Service Desktop
Common Service
Desktop is
‘Redirected to
your local
IE browser.

Common Service
Desktop is
Displayed in
remote Netscape
browser

CSD opens up the service interface that you would see if you were in front of the unit on site

IE local browser more convenient, Netscape remote browser may be used in case
some screens cannot be displayed. If both fail see sheet in appendix to turn off pf
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CSD local IE
browser
Check Java version >>

Navigating through
these icons will
FAIL unless you
have JRE 1.4/1.5/1.6
(Java Runtime Env.)

Need proprietary CD in the magic PC drive to
get access to proprietary menus
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CSD remote Netscape browser

Press Accept to start browser

Need to resize window and scroll to navigate

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Close CSD / telnet

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FTP tool
Retrieve from olc server,
previously downloaded
files. Server is flushed
out every 6 month or so.

Upload files from olc
server into the system,
files. This is for upgrade
or patch purpose.

Download files from the
system to olc server and
PC. This is the option
you will almost always
choose
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FTP system to
PC/OLC

1- Select a predefined path or enter
any path manually, you may filter file
name. Press UPDATE.

2- From the list displayed,
check boxes for files to be
downloaded

3- press
DOWNLOAD

4- Observe
status change.

5- Select OPEN
to read a text file,
or SAVE to
laptop.

6- When SAVE,
select filename
and location on
your laptop.

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How to connect through another
system
Applicable only if another
GE equipment is insited at
this site.

1- check at e-checkout, if another GE equipment exist at this site and is insited.
2- create a case for this system, and connect it.
3- perform a telnet or FTP to the desired system using local IP address.
IP address can be retrieve from e-checkout or from local FE.
Note all files FTP will be saved under the other GE system.

e.g 00440RAD21 is not
reachable.
I can try to reach it through
00440RAD17 or any other
systems.

See next page for details

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E-Checkout

Link to the web site:
http://insite-check-in.euro.med.ge.com/

1
Login with
MUST
ID & password

Select BroadBand.
Analog modem not to be used anymore

PROCESS for new entry or modif.
DATA for viewing site/system infos

Example of site info at Dusseldorf
(RontgenInstitut)

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Create a case- step 1

2- press “create case”
button.

1- From Preferences, select
“Case Queue” to open a
new window.

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Create a case – step 2

1- enter FE name or FE
SSO, press search button.
2- enter system ID (first
characters), press Search
button
3-use pull down menu to
select TRIAGE and Modality
4-Type in short description

5-Press SAVE

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Create a case – step 3
Press upper right for
Diagnostic tools

Same as RFS queue

Press DEBRIEF to
close the case.

After CASE STATUS
has change to close.
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upper right corner.

Main system files

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Image download at Definium
8000
1

1- hilight image in
browser

4- press Export

5- for another image,
perform again step 1
and 4.

3- press DICOM

2-start engineering
tool (press keys
CTL+shift+F5)

6-from ISD, use FTP tool to
pick the image file at:
/database/image_export.

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Image download at seno
Essential

Alternate procedure
1.

Ask cust to select image of
interest and then press F5
on keyboard.

Open FTP – system to pc
tab

Select ‘other logs’ from pull
down and filter of *

Change working directory to
/export/home1/seno_image_
pool/outputImages

Select the image called
scrn.img (or similar)

View with Javista

1.
2.
3.
4.
5.
6.
7.
8.
9.
10.

Ask customer to select image in browser
Start ISD / TELNET tool
Switch user to SDC
Type “dumpSel” to get image file name (e.g.
i9927.MGDC.1
Type “cd /export/home1/sdc_image_pool/buf_image”
Type”cp /i9927.MGDC.1 /tmp/i9927.MGDC.1”
Start FTP tool, select system to PC/OLC
FTP custom filter = * , path = /tmp, press Update
Check box in front of image file, press download.
Save to laptop

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Errorlog at Definium 8000
Launch FTPtool at ISD.
1.
press tab system to PC/OLC
2.
select System Errorlog in Predefined pull down
3.
press Update button
4.
Scroll down to display required file
5.
Check box in front of sysError.log
6.
Press Download to PC
7.
Save to your laptop
8.
Read the file using Wordpad or excel

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Errorlog at seno DS
Launch FTPtool at ISD.
1.
press tab system to PC/OLC
2.
select “Error Logs” in Predefined pull down
3.
press Update button
4.
Scroll down to display required file
5.
Check box in front of error.log
6.
Press Download to PC
7.
Save to your laptop
8.
Read the file using Wordpad or excel

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Make the error log
readable
Right Click on saved file and ‘open with excel’

Highlight column A then Click Data / text to columns

Uncheck tab and check comma then finish

Select Delimited
then next

Now more readable but not finsihed yet

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Make the error log readable (2)
Adjust width on column B then highlight row A, select Data, Filter, Auto filter.
You can then filter on todays date or on exception type I.e DO, IH, WR

Exception types DO = debug only (ignore)
WR=warning (non blocking event
HL halt = block event (require reboot)
IH = Inhibit (may need acknowledgement)
RC = restart comms – ADS/IDC recoverable event

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Remote operation examples

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Seno 2000D/DS/ESS – detector overtemperature
1- retrieval of file sensor.txt on Seno DS/2000D (troubleshooting temperature detector)
connect to the system (telnet)
su - root (log in as root, psswd operator)
cd / (go to the root directory /)
mkdir tmp (create a temporary directory to save our temporary file)
cd /tmp (go to directory tmp)
ftp idc (press "enter" at username and password)
cd /idc (move to directory /idc)
bin (switch to binary transfer mode)
get sensor.txt (download the file sensor.txt)
bye (get out of ftp)
more sensor.txt (display file sensor.txt)
the file can be later be copied on the FE laptop using FTPtool (select directory /tmp)
2- retrieval of file sensor.txt on Seno Essential (troubleshooting temperature detector)
Connect to the system (telnet)
Change directory to /export/home/sdc
Connect to IDC via FTP by entering ftp idc (press "enter" at username and password)
Change directory to /enggdata/log
bin (switch to binary transfer mode)
get NGD_IDC_TEMO_SENSOR0.log (download the file sensor.txt)
bye (get out of ftp)
more NGD_IDC_TEMO_SENSOR0.log (display file)
the file can be later be copied on the FE laptop using FTPtool (select directory /tmp)

To quickly view the temperature trending it is much simpler to FTP file
Imagemeasures.stat as this records factors for every exposure
including the detector temp at the time of exposure
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Seno 2000D/DS – change chiller temperature setting

change detector temperature setting (temp.txt pour seno 2000D)
connect to the system (telnet)
su - root (log in as root, psswd operator)
cd / (go to the root directory /)
mkdir tmp (create a temporary directory to save our temporary file)
cd /tmp (go to directory tmp)
ftp idc (press "enter" at username and password)
cd /idc (move to directory /idc)
bin (switch to binary transfer mode)
get temp.txt (download the file)
more temp.txt (display the fichier)
to modify temperature setting change the 4 lines containing "stabilized). Values are in 1/10 of degrees celcius (200
= 20 degrees celcius).

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Seno 2000D/DS – network issue
get declared remote hosts
how to find remote hosts declared on the station and check if those hosts can be reached
(network troubleshooting–.
connect to the system (telnet–
su - root
cd /export/home/sdc/Prefs
For network hosts (other workstations etc– more SdCRHosts
For RIS hosts (worklist broker etc– type more ScCRishosts
For PRINTERS type more xxxx.dev (use command ls al to find name of printer file–
(display all declared hosts , note necessary IP addresses, AE titles and port numbers–
For your own AEtitle,ip address type cd /etc then type more hosts
ping/dicom echo (network troubleshooting)
Once you have the ip address type ping xxx.xxx.xxx.xxx you should see either
xxx.xxx.xxx.xxx is alive or a list of transmissions with timings etc if ping fails you have a basic
network issue if ping works then you can try a dicom ping
Change user to sdc on telnet drop down window then type sendecho and follow on screen
instructions failure can be due to incorrect AEtitle, system not declared on pacs etc

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Seno 2000D/DS/ESS – remote hosts
configDigital-Mammo

Host-Worklist

Host :Directory /export/home/sdc/Prefs File :SdCRHosts
Worklist: Directory /export/home/sdc/Prefs File :SdCRisHosts

IP adress

AE title
Menetrier-Thierry
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Seno 2000D/DS/ESS – dicom printer
config
Digital-Mammo

Printer

Directory /export/home/sdc/Prefs File-extension : .dev

AE title
IP adress

Port number

Menetrier-Thierry
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Seno 2000D/DS/ESS – check ADS

software

version

verify software versions (from CSD and command line)
Connect with telnet
cd /export/home/install/jumpstart
ls (1st file on ther top of the list has ADS version)

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All Seno + RWS +revolution XQiXRd:
cannot complete boot up.
File system recoverery if boot fails (usually says enter cntrl-d for normal boot or enter root
password for normal boot – normal boot fails
Login and change user to root
Type fsck –y
You may need to run this more than once – I usually run twice by default then reboot
(if no connection the customer can easily run this with your advice)

boot issues ( clean up of /reserved) to be applied if application start fails (no browser).
connect the system (telnet)
su - root
cd /export/home1/sdc_image_pool/reserved
ls -la (display content of directory /reserved) /reserved must be empty, if not delete any present file
or directiory except ./ and .. / (rm for file removal, rmdir for directory removal)
This has also fixed systems when icons fail to work or applications behaves oddly in general

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All systems – check partionning
troubleshoot boot error or soft failure.
check partitionning (df -k) when sdc fails
To be checked if application does not start.
connect to system (telnet)
su - root
df -k (display partition) check all partitions /sdc and export/home1 exist. check no partition has
reached 100% (or clean up files in the concerned partition)

If partition is >90% you may see odd errors and once full you may see things such as
errors when attempting to open new patient etc
IOP Cleaner – if system gives errors such as very slow to view processed images,
disk full, partition full, error during image declaration, patients & images not
appearing on browser or DS hangs at 62% - then run IOP cleaner this will manually
clear network and print queues and clear reserved disk space if found
Mammo – /export/home/sdc/scripts then iop_cleaner (need to be root)
Xr/d Xq/I cd scripts then enter then iop_cleaner

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Seno 2000D/DS/ESS – workstation tips
•Recover database launch script start.reinstall.images
-Script path : /export/home/sdc/scripts (must be SDC user)
•UPS batteries at low level
Log in as root and execute the command ups stop
and let the system on to reload the batteries
•Check that the devices are responding
probe-ide or probe-scsi (at OK prompt )
•Boot errors logged in messages file – var/adm/messages
•If system appears to be totally hung – ask customer to press ‘front’ key on keyboard and make
sure no page is behind the browser.
•To restart browser (apps software) change to user sdc
type cd /export/home/sdc/scripts
to stop kill.sdc
to start start.sdc
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Seno 2000D/DS/ESS – bypass
UPS

bypass de l'UPS
To be used if ups failure or ups battery flat.
This procedure can apply to Seno 2000D or Seno DS.
1- Hardware re-configuration:
Bypass the UPS by connecting all devices normally supplied by the UPS to a multi-plug, itself connected to the
220V.
In the generator, connect separately the conditionner to an external 220V outlet (as recommended for vacation
period)
2- Software re-configuration:
power the system, and when the AWS login appears, immediately login as root (pwd = operator); then enter the
command: ups stop ; this will stop the UPS daemon (you have 20 seconds to do all that !!)
to put the UPS in simulation mode, enter commands:
- cd /export/home/sdc/senovision/scripts
- configure.sh -U simul (it is capital U !)
then type: reboot and after restart, login as usually, the system should be fully operational.
3- To switch on the system: use the main room switch
4- To switch off the system: shutdown the AWS as usually, when the OK prompt appears (and only then !!!), switch
off with the main room switch (the conditionner should stay on)
5- Software re-reconfiguration when new UPS in place:
to put the UPS back to real mode, enter commands (being root):
- cd /export/home/sdc/senovision/scripts
- configure.sh -U real and reboot the AWS

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IP Filter
IP filter applies to Seno Essential, Seno DS after FMI 12031 (M5B-soft version:32.00 ),
and to Seno 2000D after FMI 12063 (Alnitak-soft version:17.4.5 )

- This filter does not forbid in any case the actions (ping, ftp, telnet...) of AWS toward remote hosts.
- DICOM transactions are ALWAYS authorized (no declaration in IP filter for printers & other servers
like worklist or PACS, sendecho possible)
- BUT any host must be declared to allow a ftp or telnet session, for example from RWS to AWS.
- The “ping” toward AWS remains forbidden in all cases.
- About Insite, VPN or ISDN case, it will be necessary to declare the LAN IP of the router; by
default only IP interval 150.2.0.0/16 is valid.
- Job cards of interest: ELE M056, REP C010, CFG C010
- Main commands to remember: IPFadd.sh & IPFls.sh
- Example: IPFadd.sh 192.22.33.10/20
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Network
Quick-Reference-Card-Unix doc_4736-quick-Reference-Card-unix-command.pdf
Quick-Reference-Card- Network doc_4735.-Quick-Reference-Card-network-card.pdf
Quick-Reference-Card- Dicom doc_4734-Quick-Reference-Card-Dicom.pdf
Useful link
Support-Central-X-Ray Mammo Online Center
http://supportcentral.ge.com/products/sup_products.asp?prod_id=46289
PRODUCT
2000d see ASM (yellow) job card TSG 004 Network Troubleshooting
DS-Essential see SIP-M job card TSG 004 Network Troubleshooting

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Tools
JAVISTA :Image viewer
DTRACE : Trace Dicom analyzer
The Installation package of Javista:

ftp://globe/globepro/javista/javista

The Installation package of DTrace:

ftp://globe/globepro/javista/DTrace/

The JRE (Java Runtime Environnement) V1.4:
ftp://globe/globepro/javista/JavaRuntimeEnvironment%20v1.4/
See H Baroukh for installation and training

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QRC quick Reference card - Network

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QRC quick reference card – unix
commands

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QRC quick reference card Dicom

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Check ethernet connection
To Check the Active Ethernet Connections for HPower System
The following list below should display

CT Remote Training – 2007 – PhG - ServOps

Open a Shell and type : ifconfig

GE Healthcare

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Definium Workstation tips
•Fails to boot (usually after power black out, incorrect shutdown etc
login as root then type fsck –y (you may need to run twice)
(customer can easily do this on your behalf from command window)
•Perform Database recovery (run automatically at start up)
force recovery only if files present in directory below
cd /database/DBHeader/localdb/composites1/dir0000000000/
ls –al to view files
If some files are listed, you can probably recover the DB by forcing a db recovery during
startup. To force the recovery, edit the file /magichome/xruser/bin/start.dm.cots using gedit or
vi. Edit the line:
${PKG_HOME}/resources/db/startLocaldb.cmd start >&! $ATH_LOG_DIR/startLocaldb.log
Tomake it :
${PKG_HOME}/resources/db/startLocaldb.cmd start -f >&! $ATH_LOG_DIR/startLocaldb.log
Save file and exit -do a soft reset – db recovery may take quite a while
IMPORTANT - Whether or not this fixes the problem change the file back to original data line
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Definium Workstation tips (2)
Restart apps software
/magichome/xruser/bin/kilall (cust will see a blue screen)
/magichome/xruser/bin/start.magic (to restart
Check network and RIS hosts
Hosts are found at /magichome/cots/terra/resources/NETWORK/
RIS server info is in file mwl_pps_cfg.xml
Other hosts in file network-cfg.xml
Boot errors
/var/log/messages
Software versions
magichome/enggdata/config.txt (ftp to laptop)
Display Sensors and encoder values
Change user to xruser, cd bin command is showStatus (capital S in status)

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HOW TO MAKE A SCREEN CAPTURE ON DEFINIUM 8000

1. Get the desired left and/or right screen (to be printed) on the system.
2. Open a command window, i.e. press Ctrl+Shift+F5 and click
on the leftmost (one with a window) icon on the resulting pop-up. A blank
(white-colored) screen will be displayed with the following "xruser@magic
engg]$"
3. Now, to print left screen type import -window root -display :0.0
/enggdata/name.gif and press the Enter key
4. Similarly, to print right screen type import -window root -display :0.1
/enggdata/name.gif and press the Enter key
5. The .gif images will be stored in the directory /enggdata/ on the system.
You can then transfer these files through a USB drive/internet to your
laptop/PC.

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Definium 8000 – remote
snapshot
A GUI that is invoked with hot-key combination Ctrl+Shift+F5
Can take snapshot, export/import DICOM files, do software-only reset, etc
Command line tools exist for each function

/magichome/xruser/engg/collectLogs.sh – Creates snapshots
/magichome/xruser/engg/dicomExport.sh – Exports images selected on browser as DICOM images to
/database/image_export directory (Copy the images to /enggdata/log before invoking a manual snapshot,
if the issue is related to the image or IQ)
/magichome/xruser/engg/restartapps – Performs a SW-only restart (no OS restart)

Snapshots on : /magichome/ enggdata/Snapshots

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Magic PC – usefull commands
man command
/ bin/df
/ sbin/ifconfig
/ sbin/ethtool
/ sbin/ethtool eth0

=> prints help for a given command
=> Show information about the filesystems
network configuration about all ethernet interfaces
=> will print out eth0 settings such as (duplex level, speed, Link
status etc)
run as root user

/ usr/bin/ locate
/ usr/bin/ locate filename

/ bin/netstat
netstat –i
netstat –s
netstat –r
/ sbin/route
/ bin/ps | grep –i “Executable”

=> prints network statistics
=> prints packet statistics for all interfaces
=> overall stats
=> routing table
=> prints network routing table
=> lists the process information

/ usr/bin/ free
/ usr/bin/ top –d 1

=> prints the amount of memory and swap space used
=> prints all processes, memory use, keeps updating every 1
second.
Press Ctrl+C to quit
=> prints the package version / name

rpm –qa | grep –i “Platform”
Copying snapshot files to usb drive:
/ bin/mount / mnt/usbdisk
cd /enggdata/ Snapshots
cp /mnt/ usbdisk
umount /mnt/ usbdisk
CDROM
/ bin/mount / dev/cdrom
/ bin/umount

will print the full path of all files matching the name filename

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Magic PC – software tree

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Magic PC- copy files to USB
flash
Procedure to copy files to a USB Jumpdrive:

1. Press Ctrl+Shift+F5. The Engineering UI will pop up.
2. Click on the first icon to open an xterm (command) window.
3. Type in: tail[space]-f[space]/var/log/messages .
4. Plug the USB device into one of the USB ports on the front of the Magic PC.
5. Look at the messages displayed on the screen and locate the line containing “new high speed USB
device”. A few lines after this will be an “added mount point … for /dev/xxxx” statement; for example, “added
mount point LEXAR_Media for /dev/uba1”. Take note of the “/dev/xxxx” at the end of this statement for later
use.
6. Press Ctrl+C.
7. Type in: su[space]-[space]root .
8. At the password prompt, type in #superxr.
9. Type in: mkdir[space]/mnt/usbdisk .
10. Type in: mount[space]/dev/xxxx[space]/mnt/usbdisk , where /dev/xxxx is what was noted in
Step 5.
11. Type in: cd[space]/mnt/usbdisk .
12. Type in: cp[space]~xruser/bin/gain0.img[space]. where ~xruser/bin/gain0.img is the directory
path and the specific file to be copied and “.” means the current directory (/mnt/usbdisk).
13. Type in: ls[space]-l and verify the file is present.
14. Type in: cd .
15. Type in: umount[space]/mnt/usbdisk .
16. Unplug the USB device.
17. Type in: exit to exit root.
18. Type in: exit to close the xterm window.
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Magic PC – copy files to CD
Procedure to copy files to a CD:
1. Press Ctrl+Shift+F5. The Engineering UI will pop up.
2. Click on the first icon to open an xterm (command) window.
3. Type in: su[space]-[space]root .
4. At the password prompt, type in #superxr.
5. Type in: mkdir[space]temp .
6. Type in: cd[space]temp .
7. Type in: cp[space]~xruser/bin/gain0.img[space]. where ~xruser/bin/gain0.img is the directory
path and the specific file to be copied and “.” means the current directory (temp).
8. Type in: mkisofs[space]-r[space]-o[space]../cdrom.iso[space]. .
9. Type in: cd[space].. .
10. Insert the CD in the drive and wait for the drive to spin up.
11. Type in: cdrecord[space]-v[space]cdrom.iso . At this point, the file will be written to the CD.
12. Type in: mount[space]/mnt/cdrom .
13. Type in: cd[space]/mnt/cdrom .
14. Type in: ls[space]-l and verify the file is present.
15. Type in: cd .
16. Type in: umount[space]/mnt/cdrom .
17. Type in: eject . The CD should be ejected.
18. Type in: exit to exit root.
19. Type in: exit to close the xterm window.
20. Click on the door icon to exit the Engineering UI.
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Magic PC – IDC calib files

calib.hst and calib.log.
they are both located in IDC.
you need to ftp in idc and pick them up using get command

ftp idc
cd /idc
get calib.hst
get calib.log

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Magic PC – browse a CD
Browse a CD:
•Insert CD in Magic PC
•Type cntrl + Alt + F2 to get to shell
•Login : root
•password: #superxr
•Type mount/mnt/cdrom
•Type cd/mnt/cdrom
•Type cksum* ( The following will be the contents of the CD )
2730415866

1498378

Athena_Thunder_Magic_Release_patch_2-5.3-15.rpm

1833959969

904058

ATLASIDC_PLATFORM-5.3-15_PATCH1.i386.rpm

389674997

42893

iui_thunder_m3_patch-1.0-1.i386.rpm

158308521

2949

M3patchInstall.sh

1927960340

1042

restartapps

2757657023

316

systemState.sh

3135689314

1087

updateANR.sh
3/
GE Title or job number /
11/09/2007

52 /
GE Title or job number /
10/20/2012

Definium 8000 – annotation size too small
Problem: The annotation font is too small. The Default is set to N, and Customer wants +3. For every
annotation they are having to adjust the Font Size. Need to change the Default Annotation Size to +3.
Solution/Workaround: This is now configurable. Please follow the instructions below:
The Default Annotation Size is made configurable and the options available are +3, +2, +1, N, -1, -2.
1. Logon to the System:
Login: xruser
Password: 4$xray
2. Go to the Directory /magichome/xruser/config
$ cd /magichome/xruser/config
3.
Edit the FONT_ COMBO_DEFAULT_SELECT_OPTION value from the default value to the desired value (+3, +2,
+1, N, -1, -2– in the PrintFontSize.prop file using vi Editor

$ vi PrintFontSize.prop
FONT_SIZE_MAGNIFICATION_FACTOR = 1
(Font Size Magnification factor options: 1,2,3–
FONT_COMBO_DEFAULT_SELECT_OPTION = +1
(Font Combo options: +3,+2,+1, N, -1, -2–

53 /
GE Title or job number /
10/20/2012

Definium 8000 – worklist not populated
Problem: The Worklist is not populating. The worklist responses from the HIS/RIS system have invalid entries
per DICOM, which causes the System to reject the WL entries during the Validation.
Solution/Workaround: (NOTE:
NOTE: THE FOLLOWING TURNS OFF DICOM VALIDATION!! LEAVING THE SYSTEM IN THIS

STATE RENDERS THE UNIT NON-DICOM PART 14 COMPLIANT!!–

1. Make sure all exams and work is saved before continuing.
2. Press Ctrl+Alt+F2
3. Login as root. Password is #superxr.
4. Navigate to magichome/xruser/bin directory
5. Type the following command; ./kilall
6. All of the running software will be stopped. Now navigate to the following directory
magichome/cots/terra/resources/NETWORK
7. Type the following into the prompt, vi mwl_pps_cfg.xml
8. Using the vi editor, change the following line:
true

false

9. Exit and save the file
10. Reset the system.

After the reset, if you see the worklist now fill in the issue is inside the DICOM header being sent by the HIS/RIS. It is either a
value with incorrect data or is a null field. The field will need to be fixed on the HIS/RIS side and then the validation algorithm
must be turned back on.
To turn the validation back on, follow the process but change the value back to true from false.
If turning off the validation did not resolve the issue, the root cause is something else. Hence, turn the validation ON and
troubleshoot further.
54 /
GE Title or job number /
10/20/2012

Dicom troubleshooting
The following slides show how to capture
a dicom session (sniff/snoop) – this dicom
communication is very complex and it is
simpler to download snoop file then send
to OLC for analysis of tags etc

55 /
GE Title or job number /
10/20/2012

DICOM troubleshooting Process overview
1
Check network basics.
>PING

Check DICOM basics.
>DICOM_ECHO

Capture communication
>Snoop or tcpdump

Convert sniff file
>Ethereal

Analyse communication
>Dtrace

Design the fix or
forward to third party

RSL

OLE

Eng

DICOM troubleshooting Tools
•Ping & Dicom_echo >> at system level.
•Snoop/Tcpdump >> at system level.
•Ethereal >> download from the web, run on your laptop.
•Dtrace >> GE tool, run on your laptop.
•Design fix or further analysis >> adv tools need expert help.

57 /
GE Title or job number /
10/20/2012

Capture DICOM communication (snoop/tcpdump)
Objective : create a file (e.g. capture.pkt) on the system that contains the trace of a
Dicom communication between local host and a remote host.
The file is downloaded for data conversion and then analysis using Dtrace.

•Unix systems (Seno DS ESS 2000D, revol XRd) > snoop
•Linux systems (Definium 8000, SenoAdvantage)> tcpdump

Step 2:
Step 3:
Step 4:
Step 1:
While snoop/tcpdump is listening,
Stop listening (press ctl+C).
Download using ISD the file
Type command snoop/tcpdump
Operate the system to reproduce
The file (capture.pkt) is created.
created during listening
Listening for dicom dialog.
the fault (e.g. refresh worklist)

Next steps are at your laptop:
1. Convert data (Ethereal)
2. Analysis (Dtrace)

58 /
GE Title or job number /
10/20/2012

snoop/tcpdump synthax

How to use the snoop command?

snoop -d -o myCapture.pkt
Example for AW3.1 & AW4.0:

snoop -d eth0 -o test.pkt
The name of the port is displayed by the ifconfig command
Example for AW4.0:

How to use the tcpdump command ?

tcpdump -w myCapture.pkt -s 2000 -i

{lass}[3] ifconfig -a
lo0: flags=849 mtu 8232
inet 127.0.0.1 netmask ff000000
hme0: flags=863 mtu
1500
inet 3.249.116.135 netmask ffffff00 broadcast 3.249.116.255
ether 0:3:ba:3:75:34

Example for AW4.2_04:
Example of result:

{awpc-7}[2]# tcpdump -w test.pkt -s 2000 -i eth0
tcpdump: listening on eth0
1. STOP the capture :
To stop listening press CTRL+C. That will return you to the command prompt
2. Check the file :

{lass}[5] ls -al test*
-rw-r--r-- 1 root other
{lass}[6]

1731468 Jul 21 16:07 test.pkt

1. Run the snoop command:

{lass}[4] snoop -d hme0 -o test.pkt
Using device /dev/hme (promiscuous mode)
2534
2. STOP the capture :

To stop listening press CTRL+C. That will return you to the command prompt

It is recommended to Zip the file.
3. Check the file :

3. Transfer the file in your laptop by FTP, using the binary mode!

4. In your Laptop, Unzip the file and open it with DTrace.

{lass}[5] ls -al test*
-rw-r--r-- 1 root other 1731468 Jul 21 16:07 test.pkt
{lass}[6]
It is recommended to Zip the file.
4. Transfer the file in your laptop by FTP, using the binary mode!

5. In your Laptop, Unzip the file and convert your file to libpcap format
The snoop format is not directly compatible with DTrace software.
DTrace software can use only libpcap format.
You must use the ethereal Software to convert your snoop file to libpcap format. (see below)

59 /
GE Title or job number /
10/20/2012

Appendix

CSD Fails to launch by any
method

This is most likely
duetelnet/ftp
to incorrect
settings of pf filter.
(but
works)
This can be overcome temporarily but Fe needs to configure
correctly when next onsite.
For mammo systems to disable firewall (pf)
Login as root
/etc/rc2.d/S65ipfboot stop
to re-enable reboot or type /etc/rc2.d/S65ipfboot
For definium systems to disable firewall (pf)
Login as root
/usr/share/pnf/manager off
To re-enable type /usr/share/pnf/manager off

61 /
GE Title or job number /
10/20/2012

Check part availability – FE tool
1- From
PREFERENCES,
check FE tool box.
2- enter SSO of
supported FE or your
own SSO. Press
LOGIN.

62 /
GE Title or job number /
10/20/2012

Check part availability

Press
“parts
Availability”
.

Enter
complete
part number.
Press “view
Part
information”.

Read
availability at
warehouses

Take care of
comments.

63 /
GE Title or job number /
10/20/2012

Part Search Tool - PST
You can get PST from CD or from Server (access application included)

Link to PST >>

64 /

GE Title or job number /
\\hubudnap01\FE_Central\1.Software_Tools\1.Common_Applications\Part_Search_Tool
10/20/2012

Documentation – mammo blue house
Dedicated to “GE” mammo products.
Instrumentarium not included here
(cf.CDL)

Click a product to get to :
Service Manuals, Adv Service Manuals,
PIM, OM, QC manuals, Dicom CS,
Service Notes, FMI.
…
Old & newest revisions.

All documents can be downloaded to your laptop
Link to the blue house:
http://gein.euro.med.ge.com/
engineering/bluehouse/
65 /
GE Title or job number /
10/20/2012

Documentation – CDL

1- select your
modality e.g. XR

2- select your
product e.g. Definium
8000

Link to CDL server :
http://olcweb.olc.med.ge.com:8020/servlet/Clie
ntServletProp?REQ=Enter+Documentation+Lib
rary

3- Check boxes in
front of the
documents you need.
4- rename and
relocate file
download on your
laptop.

All document can be downloaded to your laptop

66 /
GE Title or job number /
10/20/2012

Documentation – Support Central
Link to Support Central Definium 8000:
http://supportcentral.ge.com/bookupload/sup_book_defaul
t.asp?prod_id=31370&trng_doc_id=1014350&vendor_flag=
11

Tips & FAQ from engineering related to:
•Dicom connectivity
•imaging & application
•Installation
•Service troubleshooting
•…

Similar pages exist for:
Lightning
Precision 500D
Definium 700
Definium 6000
Definium 5000

>
>
>
>
>

http://supportcentral.ge.com/bookupload/sup_book_default.asp?prod_id=31370&trng_doc_id=8560

http://supportcentral.ge.com/bookupload/sup_book_default.asp?prod_id=31370&trng_doc_id=8584

http://supportcentral.ge.com/bookupload/sup_book_default.asp?prod_id=31370&trng_doc_id=1102

http://supportcentral.ge.com/bookupload/sup_book_default.asp?prod_id=31370&trng_doc_id=1216

http://supportcentral.ge.com/bookupload/sup_book_default.asp?prod_id=31370&trng_doc_id=1732
67 /
GE Title or job number /
10/20/2012

Documentation – support CDs
Download support CDs
from Edward Singleton
at:
http://supportcentral.ge.com/product
s/sup_products.asp?prod_id=21148

>> troubleshooting tips, photo tour, service and
application screen captures, LED view, block
diagram, error codes, …
-for definium 8000
-Precision 500D
-Precision RXi
-Precision MPi
68 /
GE Title or job number /
10/20/2012

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EXIF Metadata provided by EXIF.tools

Remote Training Manual [Compatibility Mode]

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