24PW6407 /05 Sepa Annual Notice Ol V1r1

User Manual: 24PW6407 /05

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2013 Annual Customer Notification for

FiOS TV

SEPA

Table of Contents:

Verizon FiOS TV Products and Services ................................. Page 3

Billing and Payment Policies ............................................. Page 3

Installation Policies ...................................................... Page 5

FiOS TV Equipment ...................................................... Page 6

Complaints and Customer Service . . . . . . . . . . . ............................ Page 7

Programming Services and Equipment Rates ............................ Page 14

SEPA

We appreciate your loyalty as a Verizon FiOS customer and hope you’re enjoying all

that FiOS® TV brings to your home. As part of our ongoing commitment to serving

you, we’re sending this important notice to keep you up-to-date about your FiOS TV

service, and Verizon’s policies and procedures.

Verizon FiOS TV Products and Services

At Verizon, we’re constantly enriching your entertainment experience. Now, FiOS

TV offers 590+ all-digital channels, including more High-Deﬁnition (HD), sports and

multicultural content than ever before. Our expanded On Demand library puts TV

watching on your terms, offering over 65,000 titles to choose from every month. Plus

buy, rent, and watch over 20,000 FiOS On Demand Flex View titles. Additionally, many

of our On Demand selections are absolutely FREE with your FiOS TV subscription, and

include a growing number of titles that are available in HD. And, of course, FiOS TV

offers the most amazing picture and HD quality — period.

We continue to add exciting new enhancements to your FiOS TV service to give you

ﬂexible options in watching TV shows, movies, HD and On Demand programming.

Now you can search TV and On Demand programming by title, actor, director, genre

and more. FiOS TV provides a variety of Widgets that contain the most popular

information our customers request. Local weather and trafﬁc, national sports and

news headlines, horoscopes and games such as Sudoku and Nickelodeon’s® Teenage

Mutant Turtles are available at the touch of a button. In addition, you can access your

Twitter or Facebook accounts directly from your TV screen. Or try out the ESPN®

Fantasy Sports Widget, or even check out “What’s Hot” on TV and On Demand in your

viewing area — the list keeps growing. To learn more about these and other new

features, press the Menu button on your FiOS TV remote or visit us at

verizon.com/ﬁostvcentral.

FiOS TV also offers the hottest premium content subscriptions available with HBO®,

Cinemax®, SHOWTIME®, STARZ®, TMC™ and EPIX. In addition, customers who sub-

scribe to HBO, Cinemax, SHOWTIME, STARZ, Encore, ESPN, Fox, Nickelodeon, CNN,

TNT, TBS, TruTV, Adult Swim, Cartoon Network, Comedy Central, MTV, VH1, Spike,

BET, Speed 2, NBA League Pass, Long Horn Network, and Big Ten Network can stream

content online. So whether you’re home or on the go, you can view your content. This

is just another example of Verizon’s dedication to improving your viewing experience

and providing the most value possible!

For great tips on using FiOS features, visit verizon.com/usingﬁos.

Billing and Payment Policies

Billing for your FiOS TV equipment and services begins upon installation. For a self-

installation, billing begins when the Set Top Box is activated or 10 days from the

order date, whichever occurs ﬁrst. Regular monthly service and equipment charges

are billed each month in advance. Other transactional charges, such as for On Demand

purchases, are billed after the applicable content, service or feature has been

ordered or provided to you. Applicable taxes, fees and other charges will also be in-

cluded in your monthly bill. For information about receiving your Verizon bill in either

Braille or Large Print, call 1.800.974.6006, Monday–Friday, 8:30 a.m.–5:00 p.m.

How to Pay Your Bill

You have several options to pay your FiOS TV bill. Pick the one that works best for you:

• Check

• Credit or debit card

• Phone (for a fee)

• From your TV using your Verizon remote control (Press the Menu button, scroll down

to Customer Support and select View My Account)

• Electronic funds transfer (EFT)

4SEPA

• Cash or money order at an authorized payment vendor (visit verizon.com and look for

the Store Locator at the end of the page to ﬁnd a convenient location

near you)

• Visit myverizon.com and follow the instructions to set up an account. You’ll be able to

view and pay your bill and access your most up-to-date account details. You can also

“go green” by signing up for paper free billing and we will email your bill to you

each month.

Questions About Your Statement

If you have questions about your FiOS TV bill, you can access a complete and interac-

tive overview by visiting us at verizon.com/billingdemo or from your TV by using your

remote control (Press the Menu button, scroll down to Customer Support and select

View My Account). You can also contact us 24 hours a day, 7 days a week at

1.800.VERIZON (1.800.837.4966). We will respond to you and try to resolve any

complaints you have as promptly as we can. If you write to us or send us an e-mail,

please be sure to include your name and account number and a detailed description

of the problem or your question.

Bill Payment Policies

If we do not receive your full payment by the due date indicated on your bill, we may

charge you a late fee on the unpaid balance, and may also suspend or terminate your

service. If any bank or other ﬁnancial institution refuses to honor any check, bank

card (debit or credit) charge, or other instrument or electronic funds transfer (EFT)

submitted for payment of your bill, we may charge you a fee in accordance with

applicable law. If your service is disconnected for nonpayment, you will be required

to pay the full remaining balance and may be required to pay a reconnect fee or a

deposit before your service will be reconnected.

Technical Support

If you experience problems with your FiOS TV picture, the issue can often be resolved

quickly, without the need to schedule a service appointment. We encourage you to

take the following few simple steps and self-help options before calling our customer

service department, to help troubleshoot and possibly restore your service.

1. Check to see if your television is plugged in and securely connected to the

FiOS TV equipment.

2. Check to ensure that the FiOS TV equipment is plugged in and securely connected

to the cable outlet on the wall.

3. Finally, check to see if the problem is occurring on other televisions in your home.

If you are a FiOS TV customer who also subscribes to our FiOS Internet service, you

can download the Verizon In-Home Agent by visiting verizon.com/inhomeagent.

In-Home Agent is a PC application that provides you with fast, easy solutions for

common FiOS questions. It’s 24/7 support at the click of your mouse! All FiOS TV

customers can also access In-Home Agent on the TV by clicking the Menu button on

the Verizon remote, selecting Customer Support and selecting In-Home Agent.

All FiOS TV customers can also ﬁnd easy troubleshooting tips online at

verizon.com/ﬁostvhelp by clicking on “troubleshooting.”

If it is necessary to call for technical support, you can expect the following during

the call:

• Your account will be accessed.

• You will be asked a series of questions in order to pinpoint the problem.

• The representative will then attempt to troubleshoot the problem over the phone.

If the remote troubleshooting is unsuccessful, the representative will set up a service

call at a time that is convenient for you.

SEPA

Credits for Loss of Service

In the event of a FiOS TV service outage or service interruption, you may be entitled to

a service credit typically calculated as a proportionate amount of your current monthly

bill. In most instances, you must promptly report the outage to us in order to qualify for

this credit.

Voluntary Service Suspension

You can temporarily suspend your FiOS TV service for seasonal or vacation purposes

under the following conditions:

• A minimum suspension period of one (1) month and a maximum time frame of nine

(9) months is required to take advantage of this option.

• Programming will be suspended during this time, along with all applicable monthly

recurring charges, including any applicable taxes or other fees.

• A one-time suspension fee is charged at the time of suspension.

• Your account must be in good standing and not have any outstanding balances in

order to suspend or reconnect your service.

Changes or Termination of Service

You can make changes to your FiOS TV account or discontinue your FiOS TV service

at any time and we will stop billing you for service on the date you wish to discontinue

service. If you have chosen to subscribe to a bundled services plan with a term commit-

ment, cancellation of service before the term is up may result in an early termination

fee. Please remember to return all FiOS TV equipment to Verizon within thirty (30) days

of terminating your service. The failure to do so will result in an unreturned equipment

fee for each piece of unreturned equipment. Regardless of whether the equipment fee

is paid, ownership of the equipment will remain with Verizon. Please do not return the

Optical Network Terminal (ONT), which is a piece of Verizon-owned FiOS equipment

that may be attached to the outside or inside of your home or building. The ONT should

be left intact and removed only by a Verizon technician.

Installation Policies

Your FiOS TV installation includes the connection of up to three televisions using

existing outlets (this includes installation of any Set Top Boxes, Cable Cards or Digital

Adapters). It also includes programming the FiOS TV remote control for use with your

Set Top Boxes and televisions. Additional TVs can be set up for an additional charge

(see “Rates” on page 14). During the installation, a FiOS TV-trained technician will

evaluate your home and discuss your FiOS TV installation with you, including installing

and testing all of your Set Top Boxes and installing extra outlets and any wiring you

might need. Our FiOS TV technicians will also install any required network equipment,

such as the ONT and the Router. A person 18 years of age or older must be present for

the installation and able to make decisions on placement of wiring and equipment at

your home. All Verizon employees, designated representatives or agents who visit your

residence will carry identiﬁcation badges and/or wear uniforms clearly identifying

them as Verizon employees, or authorized agents or representatives of Verizon.

In-Home Wiring

In-Home wiring refers to the cable that runs from your TV set to a point approximately

12 inches outside of your home or building. It includes extra outlets, splitters, con-

nections and ﬁttings or wall plates attached to the wire, but does not include devices

such as Set Top Boxes and other FiOS TV equipment. FCC regulations require that all

customers be given the option to acquire the In-Home wiring that we install within their

home or building upon termination of service. However, even prior to termination of ser-

vice, we allow our FiOS TV customers to remove, replace, rearrange, repair or maintain

any cable wiring located within the interior space of their homes or buildings, so long as

such actions do not interfere with Verizon’s ability to meet FCC technical standards or

to provide services to you or your neighbors.

6SEPA

FiOS TV Equipment

Your FiOS TV Remote Control

Whether you’re browsing through channels, recording your favorite shows or ordering

the latest hit movies from our extensive On Demand library, your Verizon FiOS TV re-

mote allows you to enjoy all the advanced features of FiOS TV, such as our state-ofthe-

art Interactive Media Guide. The Interactive Media Guide not only gives you access to

a full on-screen channel guide but also offers access to an array of features that both

enhance and improve your FiOS TV experience — learn more about these features at

verizon.com/ﬁostvcentral. Our remote control and Interactive Media Guide also provide

access to closed captioning, an assistive technology that provides customers with hear-

ing disability access to our television programs. Customers with disabilities can contact

us via TTY at 1.800.974.6006. Please note that non-Verizon remote controls may not be

compatible with FiOS TV equipment. If you have a question about the compatibility of a

particular remote control unit, please contact the manufacturer of the remote control.

Equipment Compatibility

FiOS TV’s line of state-of-the-art equipment allows our customers to enjoy the full

potential of FiOS TV, including our dynamic Interactive Media Guide, extensive On

Demand library, easy-to-use Parental Controls and 100% digital programming.

Customers who connect their TVs or VCRs directly to the FiOS network without a Set

Top Box or digital adapter will not be able to receive all of the content carried on FiOS

TV. For example, all On Demand content and most of the channels offered on FiOS TV

are “scrambled” or “encrypted” and require additional FiOS TV equipment provided by

Verizon to view. Some digital TV sets may have a built-in QAM (digital) tuner that will

tune in to the channels included in the FiOS TV Local Package without the need for a Set

Top Box or digital adapter. Please check your TV’s manual to verify if your TV has a built-

in QAM tuner. Certain DVRs and TVs may also be equipped with Cable Card technology.

This device is slightly larger than a credit card and plugs into compatible TVs or DVRs,

and allows access to the encrypted HD and standard-deﬁnition digital channels on FiOS

TV without the need for a Set Top Box or digital adapter.

Please note that Cable Cards do not support advanced FiOS TV features such as the

Interactive Media Guide, Pay Per View (PPV), On Demand, FiOS TV Widgets and Paren-

tal Controls. Please also note that our equipment may not support certain features and

functions of older televisions or VCRs. For example, you may not be able to use a VCR

to view a program on one channel while simultaneously recording a program on another

channel, record two or more consecutive programs that appear on different channels

or use advanced display features on certain televisions such as “Picture-in- Picture.” To

learn more about FiOS TV’s equipment options, please visit verizon.com/ﬁostv.

Parental Controls

FiOS TV’s Parental Controls give you the ability to control and manage the program-

ming that comes into your home. Parental Controls may be established for each Set

Top Box and individually customized to your speciﬁc needs. This feature allows you to

block access to shows by channel or rating. You can also block unauthorized Pay Per

View and On Demand purchases by setting up purchase PINs, and choose to show or

hide adult information from the TV listings. When programs with a particular rating

level are blocked, the FiOS TV Interactive Media Guide automatically blocks the higher

ratings. For example, if you choose to block PG-rated programming, PG-13 and R-rated

programs will be blocked from view as well. Once Parental Controls have been enabled,

access to blocked programming can only be obtained by entering a Personal Identi-

ﬁcation Number (PIN) that you will be prompted to set up the ﬁrst time the Parental

Controls feature is used. You can create a PIN to ensure that controls won’t be changed

without your approval, as only those with the correct PIN can access blocked content. In

the event that your Set Top Box is reinitialized for any reason, such as for maintenance

or for software upgrade purposes, you must reestablish the Parental Control PIN. If

you have questions about using Parental Controls or any of the many features of the

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Interactive Media Guide, you can use your FiOS TV remote and press the button marked

Menu to access the “Help Menu” for answers or go to channel 131, the FiOS TV help

channel. There, you’ll ﬁnd detailed information and instructional videos to help you get

the most out of FiOS TV. Answers to your questions about Parental Controls as well as

other FiOS TV features can also be found online at verizon.com/ﬁostvhelp.

Complaints and Customer Service

The Verizon customer care team works hard to earn the loyalty of our FiOS TV custom-

ers by providing them world-class FiOS TV support each and every day. Please note the

following ways in which we can assist you in resolving any concerns regarding customer

service, billing or service quality. If you experience a service interruption or have a

question or concern about your FiOS TV service, please contact Verizon’s customer care

number 24 hours a day, 7 days a week at 1.800.VERIZON (1.800.837.4966). Verizon

is conﬁdent we can resolve any question you may have with our FiOS TV service in a

timely manner. In the unlikely event your concern is still unresolved after contacting the

above number, you may write to us at: Verizon Customer Relations, 290 W. Mt. Pleasant

Avenue, 1st Floor - DRC, Livingston, NJ 07039. When you write or call us, please explain

the nature and history of the problem. We will promptly address your concern. If we are

unable to provide resolution, we will notify you that we are unable to do so and explain

the reason why. If you are either dissatisﬁed with the resolution of your complaint or

we are unable to resolve your complaint, you may contact the local franchising authori-

ties at the address or number listed below to discuss your complaint.

PENNSYLVANIA

LOCATIONS

LOCAL FRANCHISE

AUTHORITY CONTACT

& ADDRESS INFO

Abington

Township

1176 Old York Road

Abington, PA 19001

267.536.1000

Aldan

Borough

1 West Providence Road

Aldan, PA 19018

610.626.3554

Ambler

Borough

122 E. Butler Avenue

Ambler, PA 19002

215.646.1000

Aston

Township

5021 Pennell Road

Aston, PA 19014

610.494.1636

Avondale

Borough

110 Pomeroy Avenue

Avondale, PA 19311

610.268.8501

Bedminster

Township

3112 Bedminster Road

P. O. Box 92

Bedminster, PA 18910

215.795.2190

Bensalem

Township

2400 Byberry Road

Trevose, PA 19020

215.633.3603

Bethel

Township

1082 Bethel Road

Garnet Valley, PA 19061

610.459.1529

Birmingham

Township

1040 West Street Road

West Chester, PA 19382

610.793.2600

Bridgeport

Borough

4th & Mill Streets

Bridgeport, PA 19406

610.272.1811

Bristol

Borough

250 Pond Street

Bristol, PA 19007

215.788.3828

Bristol

Township

2501 Bath Road

Bristol, PA 19007

215.785.0500

Brookhaven

Borough

2 Cambridge Road

Brookhaven, PA 19015

610.874.2557

Bryn Athyn

Borough

2835 Buck Road

P.O. Box 683

Bryn Athyn, PA 19009

215.947.9889

Buckingham

Township

4613 Hughesian Drive

P.O. Box 413

Buckingham, PA 18912

215.794.8834

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Caln

Township

253 Municipal Drive

P.O. Box 72149

Thorndale, PA 19372

610.384.0600

Chadds Ford

Township

10 Ring Road

Chadds Ford, PA 19317

610.388.8800

Chalfont

Borough

40 North Main Street

Chalfont, PA 18914

215.822.7295

Charlestown

Township

4030 Whitehorse Road

P.O. Box 507

Devault, PA 19432

610.240.0326

Cheltenham

Township

8230 Old York Road

Elkins Park, PA 19027

215.887.6200

Chester Heights

Borough

222 Llewelyn Road

P.O. Box 658

Chester Heights, PA 19017

610.459.3400

Chester

Township

1150 Engle Street

Chester, PA 19013

610.494.4149

City of Allentown 435 Hamilton Street

Allentown, PA 18101

610.439.5999

City of Chester 1 Fourth Street

Chester, PA 19013

610.447.7700

City of

Philadelphia

Cable Television

Administrator

Division of Technology

1400 John F. Kennedy Blvd.

City Hall, Room 702

Philadelphia, PA 19107

215.686.2934

Clifton Heights

Borough

30 S. Springﬁeld Road

Clifton Heights, PA

19018

610.623.1000

City of Coatesville 1 City Hall Place

Coatesville, PA 19320

610.384.0300

Collegeville

Borough

491 East Main Street

Collegeville, PA 19426

610.489.9208

Collingdale

Borough

800 MacDade Blvd.

Collingdale, PA 19024

610.586.0500

Concord

Township

689 Smithbridge Road

Glen Mills, PA 19342

610.459.8911

Conshohocken

Borough

1 West First Avenue

Suite 200

Conshohocken, PA 19428

610.828.1092

Darby

Borough

821 Summit Street

Darby, PA 19023

610.586.1102

Darby

Township

21 Bartram Avenue

Glenolden, PA 19036

610.586.1514

Downingtown

Borough

4-10 West Lancaster

Avenue

Downingtown, PA 19335

610.269.0344

Doylestown

Borough

57 W. Court Street

Doylestown, PA 18901

215.345.4140

Doylestown

Township

425 Wells Road

Doylestown, PA 18901

215.348.9915

Dublin

Borough

119 Maple Avenue

P.O. Box 52

Dublin, PA 18917

215.249.3310

East Bradford

Township

666 Copeland School

Road

West Chester, PA 19380

610.436.5108

East Brandywine

Township

1214 Horseshoe Pike

Downingtown, PA 19335

610.269.8230

East Caln

Township

110 Bell Tavern Road

Downingtown, PA 19335

610.269.1989

East Coventry

Township

855 Ellis Woods Road

Pottstown, PA 19465

610.495.5443

East Fallowﬁeld

Township

2664 Strasburg Road

East Fallowﬁeld, PA

19320

610.384.7144

East Goshen

Township

1580 Paoli Pike

West Chester, PA 19380

610.692.7171

East Lansdowne

Borough

55 Lexington Avenue

East Lansdowne, PA

19050

610.623.7131

East Marlborough

Township

721 Unionville Road

Kennett Square, PA

19348

610.444.0725

East Nantmeal

Township

3383 Conestoga Road

Glenmore, PA 19343

610.458.5780

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East Norriton

Township

2501 Stanbridge Street

East Norriton, PA 19401

610.275.2800

East Pikeland

Township

P.O. Box 58

1158 Rapps Dam Rd.

Kimberton, PA 19442

610.933.1770

East Rockhill

Township

1622 Ridge Road

Perkasie, PA 18944

215.257.9156

East Vincent

Township

262 Ridge Road

Spring City, PA 19475

610.933.4424

East Whiteland

Township

209 Conestoga Road

Frazer, PA 19355

610.648.0600

Easttown

Township

P.O. Box 79

566 Beaumont Road

Devon, PA 19333

610.687.3000

Edgmont

Township

1000 Gradyville Road

P.O. Box 267

Gradyville, PA 19039

610.459.1662

Falls

Township

188 Lincoln Highway

Fairless Hills, PA 19030

215.949.9000

Folcroft

Borough

1555 Elmwood Avenue

Folcroft, PA 19032

610.522.1305

Franconia

Township

671 Allentown Road

P.O. Box 128

Franconia, PA 18924

215.723.1137

Glenolden

Borough

36 Boon Avenue

Glenolden, PA 19036

610.583.3221

Green Lane

Borough

P.O. Box 514

Green Lane, PA 18054

215.234.8633

Hatboro

Borough

414 S. York Road

Hatboro, PA 19040

215.443.9100

Hatﬁeld

Borough

401 S. Main Street

P.O. Box 190

Hatﬁeld, PA 19440

215.855.0781

Hatﬁeld

Township

1950 School Road

Hatﬁeld, PA 19440

215.855.0900

Haverford

Township

2325 Darby Road

Havertown, PA 19083

610.446.1000

Haycock

Township

640 Harrisburg Road

Quakertown, PA 18951

215.536.3641

Highland

Township

100 Five Points Road

Coatesville, PA 19320

610.857.1791

Hilltown

Township

13 West Creamery Road

P.O. Box 260

Hilltown, PA 18927

215.443.6000

Horsham

Township

1025 Horsham Road

Horsham, PA 19044

215.643.3131

Hulmeville

Borough

321 Main Street

Hulmeville PA, 19037

215.757.6531

Ivyland

Borough

991 Pennsylvania Avenue

Ivyland, PA 18974

215.675.0110

Jenkintown

Borough

700 Summit Avenue

P.O. Box 2176

Jenkintown, PA 19046

215.885.0700

Kennett Square

Borough

120 Marshall Street

Kennett Square, PA

19348

610.444.6020

Kennett

Township

801 Burrows Run Road

Chadds Ford, PA 19317

610.388.1300

Langhorne

Borough

114 E. Maple Avenue

Langhorne, PA 19047

215.757.3768

Langhorne Manor

Borough

210 Comly Avenue

Langhorne, PA 19047

215.752.5835

Lansdale

Borough

1 Vine Street

Lansdale, PA 19446

215.361.8310

Lansdowne

Borough

12 East Baltimore Avenue

Lansdowne, PA 19050

610.623.7300

Limerick

Township

646 West Ridge Pike

Limerick, PA 19468

610.495.6432

London Grove

Township

372 Rose Hill Road

Suite 100

West Grove, PA 19390

610.345.1000

Londonderry

Township

103 Daleville Road

Cochranville, PA 19330

610.869.2138

10 SEPA

Lower Chichester

Township

1410 Market Street

P.O. Box 1255

Linwood, PA 19061

610.485.1472

Lower Frederick

Township

53 Spring Mount Road

P.O. Box 253

Zieglerville, PA 19492

610.287.8857

Lower Gwynedd

Township

P.O. Box 625

1130 N. Bethlehem Pike

Spring House, PA 19477

215.646.5302

Lower Makeﬁeld

Township

1100 Edgewood Road

Yardley, PA 19067

267.274.1179

Lower Merion

Township

Public Affairs

Information Ofﬁce

75 East Lancaster Avenue

Ardmore, PA 19003

610.645.6199

Lower Moreland

Township

640 Red Lion Road

Huntingdon Valley, PA

19006

215.947.3100

Lower Pottsgrove

Township

2100 Buchert Road

Pottstown, PA 19464

610.323.0436

Lower Providence

Township

100 Parklane Drive

Eagleville, PA 19403

610.539.8020

Lower Salford

Township

379 Main Street

Harleysville, PA 19438

215.256.8087

Lower

Southampton

Township

Cable Advisory Board

1500 Desire Avenue

Feasterville, PA 19053

215.357.7300

Malvern

Borough

1 East First Avenue, Suite 3

P.O. Box 437

Malvern, PA 19355

610.644.2602

Marcus Hook

Borough

10th and Green Streets

Marcus Hook, PA 19061

610.485.1341

Marlborough

Township

6040 Upper Ridge Rd

Green Lane, PA 18054

215.234.9300

Marple

Township

227 S. Sproul Road

Broomall, PA 19008

610.356.4040

Media

Borough

301 North Jackson Street

Media, PA 19063

610.566.5210

Middletown

Township,

Bucks County

Cable &

Telecommunications

Advisory Board

3 Municipal Way

Langhorne, PA 19047

215.750.3800

Middletown

Township,

Delaware County

P.O. Box 157

27 N. Pennell Road

Lima, PA 19037

610.565.2700

Milford

Township

2100 Krammes Road

P.O. Box 86

Spinnerstown, PA 18968

215.536.2090

Millbourne

Borough

9 Park Avenue

Millbourne, PA 19802

610.352.9080

Modena

Borough

16 Union Street

P.O. Box 116

Modena, PA 19358

610.384.6777

Montgomery

Township

1001 Stump Road

Montgomeryville, PA

18936

215.393.6900

Morrisville

Borough

35 Union Street

Morrisville, PA 19067

215.295.8181

Morton

Borough

500 Highland Avenue

Morton, PA 19070

610.543.4565

Narberth

Borough

100 Conway Avenue

Narberth, PA 19072

610.664.2840

Nether Providence

Township

214 Sykes Lane

Wallingford, PA 19086

610.566.4516

New Britain

Borough

45 Keeley Avenue

New Britain, PA 18901

215.348.4586

New Britain

Township

207 Park Avenue

Chalfont, PA 18914

215.822.1391

New Garden

Township

299 Starr Road

Landenberg, PA 19350

610.268.2915

New Hanover

Township

2943 North Charlotte

Street

Gilbertsville, PA 19525

610-323-1008

New Hope

Borough

41 North Main Street

New Hope, PA 18938

215.862.3347

New London

Township

902 State Road

New London, PA 19360

610.869.8658

Newlin

Township

P.O. Box 447

Unionville, PA 19375

610-486-1141

Newtown

Borough

23 North State Street

Newtown, PA 18940

215.968.2109

SEPA

Newtown

Township,

Bucks County

100 Municipal Drive

Newtown, PA 18940

215.968.2800

Newtown

Township,

Delaware County

209 Bishop Hollow Road

Newtown Square, PA

19073

610.356.0200

Norristown

Municipality

235 East Airy Street

Norristown, PA 19401

610.272.8080

North Wales

Borough

300 School Street

North Wales, PA 19454

215.699.4424

Northampton

Township

55 Township Road

Richboro, PA 18954

215.357.6800

Norwood

Borough

10 West Cleveland

Avenue

Norwood, PA 19074

610.586.5800

Parkesburg

Borough

315 West First Ave.

Parkesburg, PA 19365

610.857.2616

Parkside

Borough

22 East Elbon Road

Parkside, PA 19015

610.876.3659

Penn

Township

260 Lewis Road

West Grove, PA 19390

610.869.9620

Penndel

Borough

300 Bellevue Avenue

Penndel, PA 19047

215.757.5153

Pennsbury

Township

702 Baltimore Pike

Chadds Ford, PA 19317

610.388.7323

Perkasie

Borough

P. O. Box 96

Perkasie, PA 18944

215.257.5065

Perkiomen

Township

One Trappe Road

Collegeville, PA 19426

610.489.4034

Phoenixville

Borough

140 Church Street

Phoenixville, PA 19460

610.933.8801

Plumstead

Township

P. O. Box 387

Plumsteadville, PA 18949

215.766.8914

Plymouth

Township

700 Belvoir Road

Plymouth Meeting, PA

19462

610.277.4100

Pocopson

Township

P.O. Box One

740 Denton Hollow Road

Pocopson, PA 19366

610.793.2151

Quakertown

Borough

35 North 3rd Street

Quakertown, PA 18951

215.536.5001

Radnor

Township

Public Information &

Telecommunications

301 Iven Avenue

Wayne, PA 19087

610.688.5600

Richland

Township

1328 California Road

Suite A

Quakertown, PA 18951

215.536.4066

Richlandtown

Borough

125 S. Main Street

Richlandtown, PA 18955

215.538.9290

Ridley Park

Borough

105 E. Ward Street

Ridley Park, PA 19078

610.532.2100

Ridley

Township

100 East MacDade

Boulevard

Folsom, PA 19033

610.534.4800

Rockledge

Borough

121 Huntingdon Pike

Rockledge, PA 19046

215.379.8572

Rose Valley

Borough

Old Mill Lane

P.O. Box 198

Rose Valley, PA 19065

610.566.2040

Royersford

Borough

300 Main Street

Royersford, PA 19468

610.948.3737

Rutledge

Borough

212 Unity Terrace

Rutledge, PA 19070

610.544.1028

Sadsbury

Township

2920 Lincoln Highway

Sadsburyville, PA 19369

610.857.9503

Salford

Township

139 Ridge Road

P.O. Box 54

Tylersport, PA 18971

215.257.5664

Schuylkill

Township

111 Valley Park Road

Phoenixville, PA 19460

610.933.5843

Schwenksville

Borough

140 Main Street

Schwenksville, PA 19473

610.287.7442

Sellersville

Borough

140 E. Church Street

Sellersville, PA 18960

215.257.5075

Sharon Hill

Borough

250 Sharon Avenue

Sharon Hill, PA 19079

610.586.8200

12 SEPA

Silverdale

Borough

100 W. Park Avenue

P. O. Box 187

Silverdale, PA 18962

215.257.5550

Skippack

Township

4089 Heckler Road

P.O. Box 164

Skippack, PA 19474

610.454.0909

Souderton

Borough

31 W. Summit Street

Souderton, PA 18964

215.723.4371

South Coatesville

Borough

136 Modena Road

South Coatesville, PA

19320

610.384.1700

Springﬁeld

Township,

Delaware County

50 Powell Road

Springﬁeld, PA 19064

610.544.1300

Springﬁeld

Township,

Montgomery

County

1510 Paper Mill Road

Wyndmoor, PA 19038

215.836.7600

Swarthmore

Borough

121 Park Avenue

Swarthmore, PA 19081

610.543.4599

Telford

Borough

122 Penn Avenue

Telford, PA 18969

215.723.5000

Thornbury

Township,

Chester County

8 Township Drive

Cheyney, PA 19319

610.399.1425

Thornbury

Township,

Delaware County

6 Township Drive

Cheyney, PA 19319

610.399.8383

Towamencin

Township

1090 Troxel Road

P.O. Box 303

Lansdale, PA 19446

215.368.7602

Trainer

Borough

824 Main Street

Trainer, PA 19061

610.497.3838

Trappe

Borough

525 West Main Street

Trappe, PA 19426

610.489.7181

Tredyffrin

Township

Cable TV Advisory

Committee

1100 DuPortail Road

Berwyn, PA 19312

610.644.1400

Trumbauersville

Borough

One Evergreen Drive

P.O. Box 100

Trumbauersville, PA 18970

215.536.1761

Tullytown

Borough

500 Main Street

Tullytown, PA 19007

215.945.1560

Upland

Borough

224 Castle Avenue

Upland, PA 19105

610.874.7317

Upper Chichester

Township

P.O. Box 2187

Furey Road

Boothwyn, PA 19061

610.485.5881

Upper Darby

Township

100 Garrett Road

Room 206

Upper Darby, PA 19082

610.734.7600

Upper Dublin

Township

801 Loch Alsh Avenue

Fort Washington, PA

19034

215.643.1600

Upper Frederick

Township

P.O. Box 597

Frederick, PA 19435

610.754.6436

Upper Gwynedd

Township

P.O. Box 1

West Point, PA 19486

215.699.7777

Upper Makeﬁeld

Township

1076 Eagle Road

Newtown, PA 18940

215.968.3340

Upper Merion

Township

Public Information Ofﬁce

175 W. Valley Forge Road

King of Prussia, PA 19406

610.265.2600

Upper Moreland

Township

117 Park Avenue

Willow Grove, PA 19090

215.659.3100

Upper Oxford

Township

1185 Limestone Road

Oxford, PA 19363

610.932.9233

Upper Pottsgrove

Township

1409 Farmington Avenue

Pottstown, PA 19464

610.323.8675

Upper Providence

Township,

Delaware County

935 North Providence

Road

Media, PA 19063

610.565.4944

Upper Providence

Township,

Montgomery

County

1286 Black Rock Road

Box 406

Oaks, PA 19456

610.933.9179

Upper Salford

Township

P.O. Box 100

Salfordville, PA 18958

610.287.6160

Upper

Southampton

Township

939 Street Road

Southampton, PA 18966

215.322.9700

Upper Uwchlan

Township

140 Pottstown Pike

Chester Springs, PA

19425

610.458.9400

Uwchlan

Township

715 N. Ship Road

Exton, PA 19341

610.363.9450

SEPA

Valley

Township

P.O. Box 467

890 West Lincoln Highway

Coatesville, PA 19320

610.384.5751

Wallace

Township

1250 Creek Road

P.O. Box 670

Glenmoore, PA 19343

610.942.2880

Warminster

Township

401 Gibson Avenue

Warminster, PA 18974

215.443.5414

Warrington

Township

852 Easton Road

Twp. Administration Bldg.

Warrington, PA 18976

215.343.9350

Warwick

Township

1733 Township Greene

Jamison, PA 18929

215.343.6100

West Bradford

Township

1385 Campus Drive

Downingtown, PA 19335

610.269.4174

West Brandywine

Township

198 Lafayette Road

Coatesville, PA 19320

610.380.8200

West Caln

Township

P.O. Box 175

Wagontown, PA 19376

610.384.5643

West Chester

Borough

401 East Gay Street

West Chester, PA 19380

610.692.7574

West

Conshohocken

Borough

112 Ford Street

West Conshohocken, PA

19428

610.828.9747

West Goshen

Township

1025 Paoli Pike

West Chester, PA 19380

610.696.5266

West Grove

Borough

P.O. Box 61

117 Rosehill Ave.

West Grove, PA 19390

610.869.2792

West Marlborough

Township

1300 Doe Run Road

Coatesville, PA 19320

610.383.5986

West Nantmeal

Township

455 N. Manor Road

Elverson, PA 19520

610.286.9722

West Norriton

Township

1630 W. Marshall Street

Jeffersonville, PA 19403

610.631.0450

West Pikeland

Township

1645 Art School Road

Chester Springs, PA

19425

610.827.7660

West Pottsgrove

Township

980 Grosstown Road

Stowe, PA 19464

610.323.7717

West Rockhill

Township

1028 Ridge Road

Sellersville, PA 18960

215.257.9063

West Vincent

Township

729 Saint Matthews Road

Chester Springs, PA

19425

610.458.1601

West Whiteland

Township

222 North Pottstown

Pike

Exton, PA 19341

610.363.9525

Westtown

Township

1039 Wilmington Pike

Westtown, PA 19395

610.692.1930

Whitemarsh

Township

616 Germantown Pike

Lafayette Hill, PA 19444

610.825.3535

Whitpain

Township

960 Wentz Road

Blue Bell, PA 19422

610.277.2400

Willistown

Township

688 Sugartown Road

Malvern, PA 19355

610.647.5300

Worcester

Township

1721 Valley Forge Road

P.O. Box 767

Worcester, PA 19490

610.584.1410

Wrightstown

Township

2203 Second Street Pike

Wrightstown, PA 18940

215.598.3313

Yardley

Borough

56 S. Main Street

Yardley, PA 19067

215.493.6832

Yeadon

Borough

600 Church Lane

Yeadon, PA 19050

610.284.1606

LOCAL VERIZON OFFICES - PENNSYLVANIA

Philadelphia Ivy Ridge Shopping Center

7110 Ridge Avenue

Philadelphia, PA 19128

Philadelphia 1455 Franklin Mills Circle

Philadelphia, PA 19154

Philadelphia 7646 City Line Avenue

Philadelphia, PA 19151

Philadelphia We R Wireless

1300 S. Columbus Blvd.

Philadelphia, PA 19147

14 SEPA

Programming Services

and Equipment Rates

There are a wealth of entertainment choices to go along with your current

Verizon FiOS TV package. And, since we’re always adding new options, go to

verizon.com/fios to see the latest choices available to you.

Digital Service1 Number of Channels Monthly Price5,6

FiOS TV Local 15–35 $12.99

FiOS TV Select HD Approximately 60 $49.99

FiOS TV Prime HD Approximately 270 $64.99

FiOS TV Extreme HD Approximately 340 $74.99

FiOS TV Ultimate HD Approximately 390 $89.99

La Conexión Approximately 180 $54.99

For just a few dollars extra, you can enjoy more of your favorite programming.

Premium Sports Channels Monthly Price5

Sports Pass $9.99

ESPN 3D $9.99

Fox Soccer Plus $14.99

Premium Channels & Packages3 Monthly Price5

Cinemax® $15.99

EPIX™ $15.99

Showtime® $15.99

SHOWTIME® STARZ® Entertainment Pack + EPIX $28.99

HBO® $19.99

HBO + Cinemax $29.99

here! $8.99

Fully Loaded Entertainment Pack (SHOWTIME STARZ Entertainment Pack

+ HBO, Cinemax, EPIX) $48.99

Playboy + Playboy en Español $16.99

SHOWTIME STARZ Entertainment Pack (SHOWTIME®, STARZ®, TMC,

FLIX, Encore, Indieplex, Retroplex) $19.99

SHOWTIME STARZ Entertainment Pack for Ultimate HD (adds STARZ/

Encore to FiOS TV Ultimate HD bundle) $13.99

Starz® $15.99

Spanish Language Package2 $14.99

International Premiums3 Monthly Price5

International Premium Channels Individually Priced

Video On Demand (VOD) and Pay Per View (PPV) Monthly Price5

On Demand Movies and Games Varies

SEPA

On Demand Subscriptions Monthly Price5

Anime Network $6.99

Bollywood TV, Music & Movies $7.99

Disney Family Movies $5.99

ESPN FullCourt — NCAA Basketball Varies

ESPN GamePlan — NCAA Football Varies

Karaoke $7.99

Gaiam TV $7.99

MLB Extra Innings® Varies

MLS Direct Kick Varies

NBA League Pass Varies

NHL Center Ice Varies

NFL RedZone Varies

The Jewish Channel $5.99

Too Much for TV! $14.99

WWE 24/7 $9.99

Equipment Monthly Price5

CableCARD $4.99

Digital Adapter $5.99

HD Home Media DVR (features Multi-Room DVR) $19.99

High Deﬁnition Digital Video Recorder (includes HD channels) $16.99

Set Top Box (includes HD channels) Up to $11.99

Initial Installation One-Time Charges

Additional Outlet/Set Top Box Connection (per existing outlet) $29.99

Existing Outlet Connection (up to 3) FREE

FiOS Activation Fee $69.99

New Outlet Install/Existing Outlet Rewire (per outlet) $64.99

Outlet Relocation (per outlet) $64.99

Subsequent Installations/Charges One-Time Charges

New Outlet Install/Existing Outlet Rewire

(per outlet, plus $89.99 Tech Visit Charge) $64.99

Existing Outlet Connection (per outlet, plus $89.99 Tech Visit Charge) $29.99

Service Repair Visit Charge4 (for the first 1/2 hr.) $91.00

Service Repair Visit Charge (for each additional 1/2 hr.) $46.00

Set Top Box Addition7 (self-install) FREE

Set Top Box Retrieval $89.99

Tech Visit Charge (additional charges may apply) $89.99

Set Top Box Return with equipment drop-off at

Verizon authorized locations/UPS locations with prepaid mailer FREE

Specialty DVR Upgrade (upgrade to expanded storage capacity Set Top Box) $49.99

Standard DVR Upgrade FREE

Set Top Box Add/Upgrade Drop Ship Fee $19.99

Set Top Box Return to a designated Verizon Retail Store $9.99

16 SEPA

Other Services and Charges One-Time Charges

Seasonal Service Suspension (charged at initiation, 1–6 months) $24.99

Unreturned/Damaged — CableCARD $100.00

Unreturned/Damaged Broadband Home Router $99.99

Unreturned/Damaged STB — Digital Adapter $175.00

Unreturned/Damaged STB — HD Digital Video Recorder (DVR) $550.00

Unreturned/Damaged STB — High Definition $350.00

Unreturned/Damaged STB — SD Digital Video Recorder (DVR) $475.00

Unreturned/Damaged STB — Standard Definition $240.00

1. Equipment may be required (see equipment prices section). Listed monthly

prices do not include equipment fees. Unless otherwise provided in the Terms

of Service, if the service is cancelled, Verizon-supplied equipment must be

returned or an equipment fee applies.

2. The Spanish Language package cannot be combined with La Conexión.

30-day minimum billing period required for all packages.

3. 30-day minimum billing period required for all Premiums.

4. A service repair visit charge is assessed when a technician visit is required for

general service education, to repair problems related to in-home wiring, or to

connect or reconnect the service to customer-owned equipment. A service visit

charge is not assessed when the repair or maintenance is related to the service

itself or Verizon-owned equipment.

5. Prices do not include taxes, franchise fees and other charges paid to federal,

state and local governments.

6. A Regional Sports Network Fee of $2.42 applies monthly to Prime HD, Extreme

HD, Ultimate HD and La Conexión packages.

7. Shipping fees may apply.

Rates effective September 2013. Service/program availability varies by location

and the number of channels within each package is an approximation. Pricing

applies to residential use only within the United States and is subject to change.

24PW6407 /05 Sepa Annual Notice Ol V1r1

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