Dogtra ARCHANDSFREE Dog training device using 27.195 MHz User Manual

Dogtra Co., Ltd. Dog training device using 27.195 MHz

User Manual

1 1By Dogtra Remote Controlled Dog Training CollarsOwner's Manual Please read this manual thoroughly before operating the Dogtra ARC Handsfree training collar.
2 3Product Safety and Health StatementProper e-collar useDogtra e-collars are intended for the sole purpose of behavior modication of dogs. They are NOT intended for human use or use on other animals. Dogtra Company does not assume any liability for the improper use of a Dogtra e-collar.Aggressive dogsDogtra highly recommends consulting a dog training professional when using an e-collar to correct dogs that are aggressive towards other dogs or people. Interference with other electronic devicesDogtra’s industry-leading technology ltering system ensures minimal interference with other electronic devices (garage door openers, mobile phones, etc.). Our digital microprocessor offers thousands of unique codes to eliminate frequency match-up with other Dogtra e-collars. Dogtra recommends consulting your physician if you are going to use the e-collar and you have any type of medical devices.Inadvertent activationIf the constant button is held down for 12 seconds or more, the unit will automatically shut down. It reactivates when the button is released and depressed again.Proper FitA loose t can allow the receiver/collar to move around on the dog’s neck. When this happens, the contact points may rub the skin and cause irritation. If the unit is too loose, the contact points will not make proper contact and your dog will not receive consistent stimulation.Duration your dog can wear the unitLeaving the receiver/collar in the same location on the dog’s neck for an extended period of time can cause skin irritation. If the dog is to wear the e-collar for long periods, occasionally reposition the receiver/collar so that the contact points are moved to a different location on the dog’s neck. Make sure you check for skin irritation each time you use the unit. If your dog exhibits signs of skin irritation, consult with a veterinarian. Reaction to the stimulationEvery dog has a different tolerance and reaction to the stimulation. Please look at your dog’s reaction to nd just the right level of stimulation. The stimulation level may vary depending on the situation and distractions. Normally a distracted dog (chasing another dog, squirrel, etc.) will require a higher level of stimulation compared to when there is no distraction.Training MethodsE-collars can be used with many different methods. If you have any concerns in the training methods provided by Dogtra, consult with a dog training professional.
4 5Table of ContentsAt a Glance.........................................................Main Features of the ARC Handsfree.........................Overview............................................................Understanding Your Training System 1. How to Turn the ARC Handsfree On/Off...............2. How the Transmitter Buttons Work......................3. Handsfree Operation.......................................4. Collar Fitting ................................................5. How to Find the Right Stimulation ......................6. To Maximize the Distance ................................7. The LED Indicator ..........................................8. Charging the Battery ....................................... 9. The Handheld Transmitter LCD .........................10. How to Attach the Belt Clip on the ARC Handsfree ............................................11. How to Use the Test Light................................General Training Tips ............................................Maintenance ......................................................Troubleshooting Guide ..........................................Warranty and Repair Information .............................56791011141415161719202122242527At a GlanceOptional accessoriesField Auto ChargerDogtra’s eld auto chargers are designed for use with a 10-volt car outlet.European ChargerDogtra’s European chargers are designed for use with a 230V AC electrical outlet.To purchase accessories, please visit www.dogtra.com or call customer service at 1-888-811-9111.Owner's ManualBelt Clip Test LightReceiver/CollarTransmitter Battery ChargerSplitter CableHandsfree Controller(ARC Handsfree)(HF10U)
6 7OverviewMain Features of the ARC HandsfreeRheostat/Volume Style with StimulationLevels 0~1273/4 - Mile Range3/4 Nick/Constant/Non-Stimulating Pager Vibration ModesEnhanced Contact Points2-Hour Rapid Charge BatteriesLCD ScreenBelt ClipFor Dogs as Small as 15 lbs.Checkered Grips on the Handheld TransmitterTransmitterAntennaRheostat Intensity DialOn/Off Switch (Mode Button)Belt clipOn/Off Magnetic Red Dot Battery Charging Receptacle & Rubber PlugPager ButtonNick ButtonConstant ButtonLED Indicator LightLCDScreenWaterproof Egnormic Slim ReceiverHandsfree Remote Controller
8 9Understanding Your Training System1. How to Turn the ARC Handsfree On/OTo turn the transmitter on, hold down the blue button on the right side of the transmitter until the LCD screen illuminates. To turn the transmitter off, hold down the blue button on the right side of the transmitter until the LCD screen shuts off. When the LCD screen displays "OFF" release the button.To activate the receiver/collar, place the red dot on the back of the transmitter to the red dot on the receiver/collar. Hold the two red dots together for a moment until the LED light on the receiver/collar comes on. To deactivate the unit, repeat the same procedure holding the two red dots together momentarily. The LED light will turn red for a brief moment indicating that the receiver/collar is now shut off.On/offButtonReceiver/CollarHandsfree ControllerBand BuckleBandIndicator Light ButtonContact PointsCollar StrapBattery Charging Receptacle & Rubber Plug LED Indicator LightOn/Off Magnetic Red Dot
10 112. How the Transmitter Buttons WorkThe ARC Handsfree unit has four buttons on the handheld transmitter (one on the face of the transmitter, two on the left side, and one on the right side).Nick ButtonThe “Nick” button is located on top on the left side of the handheld transmitter. When the “Nick” button is pressed the receiver emits a single pulse of electrical stimulation.Constant ButtonThe “Constant” button is located on the bottom on the left side of the handheld transmitter. Pressing the “Constant” button gives continuous stimulation as long as the button is pushed, for up to 12 seconds. If the button is not released after 12 seconds, the stimulation will automatically turn off as a safety feature. The collar will be ready to be reactivated once the button has been released.Pager ButtonThe “Pager” button is located on the face of the transmitter. Pressing it will give non-stimulating vibration as long as the button is depressed, for up to 12 seconds.3. Handsfree OperationThe Handsfree uses the handheld transmitter as a long distance repeater. Using the handheld transmitter as a repeater requires the Handsfree to be within a range of 5 meters of the transmitter. The Handsfree assigns a unique code to the transmitter, ensuring that there are no interferences with other devices or transmitters. Press the Handsfree button when you want to operate the handheld transmitter. The Handsfree does not have an On/Off button.The Handsfree has been tested and can be used in extreme conditions, between -20 to +60 degrees.RangeDepending on where the handheld transmitter is placed, your body can act as a barrier between the Handsfree and the transmitter. The handheld transmitter antenna should be kept in the open for maximum range. Placing the transmitter in the bottom of a bag or in a cargo pocket, where the antenna is covered, may reduce the range between the transmitter and the receiver/collar.Battery LifeThe LED on the Handsfree will blink when the button is pressed. Replace the battery in the Handsfree when the LED no longer blinks. With normal usage (button held for 12 seconds, 100 times a day), the battery should last 7-10 years. Nick ButtonPagerConstant Button
12 13Changing the Handsfree Stimulation ModeThe default setting for the Handsfree button is the Constant stimulation.To change the setting to the Pager or Nick stimulation (or back to Constant stimulation) proceed with the following steps:1. Begin with the transmitter turned off.2. On the handheld transmitter, hold down the power button and the desired function button (Nick or Pager) at the same time until the LED Indicator blinks rapidly. To set the Handsfree back to Constant, hold down only the power button until the LED Indicator blinks rapidly.3. Hold down the Handsfree button for 2 seconds to complete the process.Fastening the Handsfree StrapThe Handsfree strap can be fastened to your ngers, wrist, palm, or around a gun stock. Refer to the following fastening instructions.1. Wrap the strap around the object you are attaching to and through the lower section of the buckle. Use the notch that keeps the Handsfree securely in place.2. Loop the strap back through the top section of the buckle. Nick Button Pager HandsfreeButtonConstant Button
14 154. Collar FittingThe receiver/collar should be tted so that the surgical stainless steel contact points press rmly against the dog’s skin. When properly tted, you should be able to t a nger or two snugly in between the contact points and your dog’s skin. When properly tted, the receiver/collar should not move on the dog. The best location for the receiver/collar box is either side of the dog’s windpipe.A loose t can allow the receiver/collar to move around on the dog’s neck. When this happens, the contact points may rub the skin and cause irritation. If the receiver/collar is too tight, the dogs may have difculty breathing. 5. How to Find the Right StimulationThe ARC Handsfree unit comes with the rheostat dial on the transmitter. The rheostat intensity dial controls the stimulation level, with level 0 being the lowest level and level 127 being the highest.The level of stimulation best suited for your dog depends onyour dog’s temperament and threshold for stimulation.Always start at the lowest level and work your way up.The appropriate level can be found when the dog responds to the stimulation with a mild reaction, such as a tensing of the neck muscles. The stimulation level may vary depending on the training situation. When highly distracted, dogs will require a higher level of stimulation.6. To Maximize the Distance The Dogtra ARC Handsfree has a 3/4-mile range. The range may vary depending on the way the transmitter is held. Hold the transmitter away from your body to receive the greatest range. For maximum signal strength, keep the Dogtra ARC Handsfree properly charged.The range on the ARC Handsfree is reduced when the handheld transmitter antenna is covered or in contact with your body. Refer to the following carrying methods for optimal range. NoticeAvoid touching the antenna or the range may decrease substantially.Maximum range Typical range Minimum rangeDo not place the handheld transmitter with the antenna touching your body or facing downwards. Carry the handheld transmitter with the antenna facing away from you.!
16 177. The LED IndicatorThe LED indicator ashes every 4 seconds when the receiver is on and ready for use. The LED indicator will blink on both the transmitter and the receiver when the transmitter buttons are pressed.The LED indicator color indicates the battery life level.Green = Fully charged, Amber = Medium, Red = Needs charging. If the unit is used while the LED indicator is red, it will shut down automatically.Receiver Indicator LightWhen the “Constant” button on the transmitter is pushed, the collar indicator light will glow steadily (either green, amber, or red based on the remaining battery life), as long as you hold the button down, for up to 12 seconds. When the “Nick” button is pushed, the light comes on for a fraction of a second.8. Charging the BatteryThe Dogtra ARC Handsfree uses Lithium-Polymer batteries.1. Charge the unit before using the unit for the rst time.2. Do not charge the batteries near any ammable substances.3. Fully charge the batteries if the unit is to be stored without use for a period of 3 months or more.Recharge the unit if :1. The indicator light on the collar is emitting a red color.2. If the 3 bar indicator on the transmitter LCD shows just 1 bar. 3. The indicator light on the transmitter or receiver will not come on. The indicator light on the transmitter or receiver comes on momentarily, but will not stay on when the “Constant” button is pushed.Battery Charging ProcedureNOTE : The unit has a partial charge when it leaves the Dogtra facility, upon receipt of the collar, be sure to give it a full 2-hour initial charge before the rst use.
18 191. Attach the charging cables to both the transmitter and receiver, as shown on page 16.2. Plug the charger into a 120-volt wall outlet or if using the accessory eld charger, plug into a cigarette lighter only for Lithium-Polymer batteries (use a 230-volt European charger for Europe.). When properly plugged in, all indicator lights should glow red. During the charging process, the unit will shut off. Once the battery cable is unplugged from the unit after a full charge, you will need to turn the unit on again before use.3. The Lithium-Polymer battery is fully charged within 2 hours. The lights will stay red during the charging process. The red light will change into a steady green light when the battery is fully charged (when you disconnect the charger after nishing the charge, you will need to restart the unit).4. After charging, cover the battery charging receptacleswith the rubber plugs on the transmitter and receiver/collar.NOTE : Only use Dogtra-approved batteries, chargers, and accessories for your Dogtra e-collars. When a charger is not in use, disconnect it from the power source.9. The Handheld Transmitter LCDTurn the LCD backlight on and off with a short press of the on/off button.The LCD screen indicates the stimulation level (0-127).The LCD battery life indicator shows 3 bars at full charge, 2 bars at medium charge and 1 bar when it needs to be charged. The battery life indicator only species the remaining charge for your transmitter. To nd the remaining charge for your receiver, observe the LED indicator on the receiver/collar.Green = full chargeAmber = medium chargeRed = needs chargeCare for LCD Transmitters in Cold Temperature In cold temperatures (10 degrees F or below), the Liquid Crystal Display (LCD) on your transmitter may be dim or slow to respond. Wait until the display becomes visible before selecting any training level. Even though the LCD screen might be dim or slow to respond when you push the Nick or Constant button, the transmitter will still function properly. In the occurrence of extremely cold weather, theLCD screen might take a moment to respond causing the intensity level to freeze at that current level. In this situation,
20 21if you turn the rheostat intensity dial, the level on the screen may not change but the actual intensity from the receiver/collar will change in agreement with the dial. In this situation, it is ideal to either wait until your transmitter is back to working order before emitting a correction, or while holding the constant button down slowly turn the Rheostat Intensity Dial while watching your dog’s reaction. Do not turn the Rheostat Intensity Dial at a rapid increase because the receiver/collar will emit a static correction based on the level of the Rheostat Intensity Dial, which might not be correctly reected on the LCD screen.10. How to Attach the Belt Clip on the ARC HandsfreeTo attach the included belt clip to the transmitter, follow the instructions below.1. Align the belt clip to the grooves on the back of the transmitter.2. With a rm grip, screw on the belt clip using the provided Philips head screws. Caution! Tighten until rmly in place. Be careful not to over tighten.11. How to Use the Test Light1. Turn on the receiver/collar and place the test light over the contact points as shown in the diagram.2. The test light will illuminate momentarily when the Nick stimulation button is pressed on the transmitter. The light will stay lit as long as the Constant button is pressed on the transmitter, up to 12 seconds.3. When the stimulation is increased, the test light will emit a brighter light.
22 23General Training TipsGetting started with your ARC HandsfreeYour dog must know some very basic obedience commands before beginning training with the ARC Handsfree. A dog learns by rst being shown a command, followed by lots of repetition over an extended period. As the dog becomes procient at these commands, the trainer can introduce distractions and different locations to strengthen them. Throw in the correct amount of positive and negative reinforcement and you should end up with a well-mannered dog.Obedience training on the leashYour dog must fully understand the obedience commands (sit, stay, here, heel and kennel) before using the e-collar for reinforcement of these commands. A leash attached to a standard collar is used to "teach" the dog the basic obedience commands (here, heel, sit, and stay). A tug on the leash/collar is used to reinforce the command. When the dog complies with the command, we use praise/positive reinforcement. Once the dog understands these commands, the e-collar can be used to reinforce them.Beginning e-collar trainingWhen you feel your dog understands the obedience commands on the leash we can now start with the electric collar training. With the dog on the leash wearing the electric collar continue with your obedience drills. Light stimulation (nick or constant) is going to be applied as a command is given, the stimulation is removed as the dog complies. Through repetition, a dog learns to turn off the light stimulation by performing the command. E-collar training is another form of negative reinforcement, similar to the leash and standard collar training. When the dog complies with the command, we use praise/positive reinforcement. The nal step is the avoidance phase in which the dog learns that he can avoid the stimulation altogether by performing your commands. When these training procedures are complete, the electric collar is used as a reminder when the dog does not comply with your commands at home or in the eld. Keep your initial training sessions short and positive. Dogs have a short attention span, especially young dogs.How much stimulation to useAlways start with low levels of stimulation and work your way up depending on the disposition of your dog and any given situation. By using only enough stimulation to get your point across, you will have a more controllable environment and a dog that is under less stress. Animals (and humans) perform better in a less stressful environment.For more training information, please visit our website at www.dogtra.com.
24 25Maintenance FCC WarningBasic maintenanceBe sure the rubber-charging cap is securely in place when the collar is in use. After each training session, carefully inspect the unit for any missing parts or damage to the casing. Damaged or broken casing may affect the waterproof guarantee on the unit. After conrming that there is no damage to the casing, rinse the receiver/collar and clean out any dirt or debris.Storage maintenanceThe Dogtra ARC Handsfree should be fully charged before storing for extended periods. While in storage, the unit should be given a full charge once a month, and before the rst use. Store the units in room temperature. Do not keep the units exposed to extreme climates.TroubleshootingIf the unit is malfunctioning, please refer to the “Troubleshooting Guide” before sending it to Dogtra for service. If you have any questions or concerns, you may email them to info@dogtra.com, or call customer service at 1-888-811-9111.This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:(1) This device may not cause harmful interference, and(2) this device must accept any interference received,including interference that may cause undesired operation.This is a sensitive radio device. Any unauthorized changes or modications to this device that are not expressly approved by Dogtra Co.,Ltd will void the devices warranty, and might void user’s authority to operate the equipment.So don’t do it please.
26 27Troubleshooting Guide1. My dog is not reacting to the collar.- Make sure the receiver/collar is turned on. - Be sure the strap is on the dog tight enough so that both contact points are touching the dog’s skin.- The contact points may be too short for your dog’s thick or long coat. To place an order for longer contact points, please contact Dogtra or a Dogtra dealer. If you are already using longer contact points, you may need to trim the hair on the dog’s neck, so that both contact points are touching the dog’s skin.- The intensity level may be too low for your dog. Increase the stimulation until the dog responds, usually by a neck movement, head shaking, or looking over the shoulders. The response may be very subtle.2. The LED indicator light comes on, but I do not feel any stimulation.- Your tolerance may be higher than your dog’s. You may need to try the unit on your ngertips where sensitivity is higher and/or increase the stimulation level. Be sure both contact points are touching both of your ngertips. - The battery may be low, check the LED indicator light on the transmitter and receiver/collar for battery life.- If you have a full charge, and you have done all of the above, your unit may need to be serviced. Please email us at info@dogtra.com, or call customer service at 1-888-811-9111.3. The transmitter has no range, or the stimulation is weaker when my dog is farther away.- Check to see if your ngers are touching the antenna, as the range may decrease substantially.- The range indicated on the unit’s box is for at terrain (line of sight). Heavy brush, trees, hills, buildings, and/or moisture will affect the range of your unit. For the best range, hold the transmitter vertically above your head, and/or try moving to higher ground.- Any electrical conductors will affect the range, such as cars, chain-link dog runs, metal buildings, and radio towers. For the best results, operate away from these structures.4. My units are not holding a charge.- The charging pin may be damaged. A metal pin inside the charging port should stand straight up and rm in the center. If the pin is wobbly, broken or missing, you will need to send the unit in to the repairs department. - The charging port must be clean prior to charging, clean out any dirt with a cotton swab and some rubbing alcohol. If your dog was in salt-water, be sure to rinse the receiver and charging port with clean water.- For Dogtra units over two years old from the purchase date, the batteries may need to be replaced. You can replace them yourself by contacting Dogtra for a replacement battery. Damages incurred to the unit due to improper battery installations are not covered under the warranty. Dogtra strongly recommends sending the unit in for inspection.5. My dog has skin irritation.- This may be due to an improper t or from wearing theunit too long. If your dog exhibits signs of skin irritation, consult with a veterinarian. Once the dog’s skin returns toa normal condition, continue to use the collar and check your dog’s neck each time you use the unit.
28 29WARRANTY AND REPAIR INFORMATION2-Year Limited Lifetime WarrantyDogtra Company provides the original purchaser with a 2-YEAR WARRANTY for the 175NCP, 180NCP, 200NCP Gold/C Series, 210NCP Series, 280NCP/C Series, 300M Series, 1400NCP Series, 1500NCP Series, 1600NCP Series, 1700NCP Series, 1800NC Series, 1900NCP/S Series, 2000T&B Series, 2200NCP Series, 2300NCP Series, 2500T&B Series, 3500NCP Series, SureStim Series, ARC Series, and the EDGE RT. The warranty begins from the date of purchase. For the rst two years, coverage is for both Parts and Labor on warranty repair services.Accessories such as chargers, splitter cables, antennas, straps, and batteries are covered for the rst year only. After the rst two years, the Limited Lifetime Warranty covers Parts only and does not cover Labor Fees and Accessories. All Shipping fees incurred, the cost of Accessories after the rst year, and Labor fees associated with out of warranty repair work, are the customer’s responsibility. Labor fees will be variable depending on the extent of the work required. The Limited Lifetime Warranty expires 5 years after a model is discontinued from production by Dogtra.To Qualify for the Dogtra WarrantyAll products must be registered and/or a proof of purchase is required to initiate repair work under warranty. To register your Dogtra product, log onto our website at www.dogtra.com, click on the warranty registration link, and ll out the required information. Registration must be completed within 30 days of purchase. If you do not have access to a computer, you can call our toll free number at 1-888-811-9111, and one of our customer service representatives will register the product for you. If you were unable to register your product within 30 days of purchase, we will accept all products for repair with a proof of purchase. We strongly recommend keeping the original receipt. If your product is not registered and a proof of purchase is not available at the time of service, Dogtra will estimate the age of the unit by the serial number. Serial number estimates can differ from the actual purchase date. A serial number estimate is the only method of determining an approximate date of purchase without product registration or a proof of purchase.Not Covered Under WarrantyDogtra DOES NOT offer warranty for products that have been bought secondhand or as a resold product. Dogtra DOES NOT replace defective units or provide refunds for products purchased from us after 30 days from the date of purchase.Dogtra DOES NOT cover the cost of shipping outside of the Continental United States.Issues of replacement and refunds on units purchased less than 30 days from an authorized dealer must be addressed to the dealer directly. If the products purchased from an authorized dealer are after 30 days from the date of purchase, please send the units to Dogtra for service and repair.Dogtra DOES NOT cover the cost of repairs and replacements due to misuse by the owner or dog, improper maintenance, and/or lost units. Any water damage on the Water Resistant Transmitters of the 175NCP, 180NCP, 200NCP Series, 1400NCP Series, 1500NCP Series, and iQ Pet Series, and the Water Resistant Receivers of the RRS, RRD, and RR Deluxe, will not be covered. All replacement costs for either thetransmitter or receiver will be the owner’s responsibility.The warranty is void if the unit has been altered or an unauthorized person has damaged the unit while attempting repair work.Battery replacement by the customer during the rst year of the 2-year Limited Lifetime Warranty is not recommended. If the customer chooses to replace the batteries, any damage to the unit during the change-out by the owner will void the warranty.The removal of serial numbers from any Dogtra products will void the warranty.Dogtra reserves the right to retain and discard any parts or accessories that have been found damaged upon replacement and repair.Procedure for Repair WorkIf the unit is malfunctioning, please refer to the “Troubleshooting Guide” in the Owner’s Manual and call customer service at 1-888-811-9111, for technical support, before sending it to Dogtra for Service.The cost of shipping products under warranty back to Dogtra is the customer’s responsibility. Dogtra is not responsible for units damaged or lost in transition to Dogtra. Dogtra is not responsible for loss of training time or inconvenience while the unit is in for repair work. Dogtra does not provide loaner units or any form of compensation during the repair period.A copy of the sales receipt showing the purchase date may be required before warranty work is initiated. Please include a brief explanation outlining the problem and include your name, address, city/state/zip code, daytime phone number, evening phone number, and email address. Or you can visit our website at www.dogtra.com for a service request form. If the repair costs are not covered under warranty, we will call you for payment information and authorization. For any questions concerning your Dogtra products, call us toll free at 1-888-811-9111, M-F 8:30AM - 4:00PM, Pacic Standard Time, or email us at repair@dogtra.com for specic repair inquiries.
30 31Procedure for Repair WorkIf the unit is malfunctioning, please refer to the “Troubleshooting Guide” in the Owner’s Manual and call customer service at 1-888-811-9111, for technical support, before sending it to Dogtra for Service.The cost of shipping products under warranty back to Dogtra is the customer’s responsibility. Dogtra is not responsible for units damaged or lost in transition to Dogtra. Dogtra is not responsible for loss of training time or inconvenience while the unit is in for repair work. Dogtra does not provide loaner units or any form of compensation during the repair period.A copy of the sales receipt showing the purchase date may be required before warranty work is initiated.Please include a brief explanation outlining the problem and include your name, address, city/state/zip code, daytime phone number, evening phone number, and email address. Or you can visit our website at www.dogtra.com for a service request form. If the repair costs are not covered under warranty, we will call you for payment information and authorization. For any questions concerning your Dogtra products, call us toll free at 1-888-811-9111, M-F 8:30AM - 4:00PM, Pacic Standard Time, or email us at repair@dogtra.com for specic repair inquiries.Send repair units to :Dogtra Company / Repairs22912 Lockness Avenue,Torrance, CA 90501U.S.A.The diagrams and representations in the manual may differ slightly from the actual product depending on the model type.

Navigation menu