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2014-12-12

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OPERATING MANUAL

DC39
ASSEMBLY

click

WASH FILTER
Wash filter with cold water
regularly or as required.

click

DYSON CUSTOMER CARE

IMPORTANT SAFETY INSTRUCTIONS

THANK YOU FOR CHOOSING TO BUY A DYSON APPLIANCE

BEFORE USING THIS APPLIANCE READ ALL INSTRUCTIONS AND CAUTIONARY MARKINGS IN THIS
MANUAL AND ON THE APPLIANCE

Your Dyson appliance will be covered for parts and
labour for 2 years from the date of purchase, as detailed
in the terms of the Dyson guarantee on page 8 of this
Dyson Operating Manual.

When using an electrical appliance, basic precautions should always be followed, including the following:

WARNING

If you have a query about your Dyson appliance, call the
Dyson Customer Care Helpline quoting the serial number
and details of where and when you bought the appliance.

Your serial number can be found on your rating plate
which is on the base of the appliance.

Most queries can be solved over the phone by one of our
Dyson Customer Care Helpline staff (details below).

AU: www.dyson.com.au/register
NZ: www.dyson.co.nz/register

4.
5.
6.

Note your serial number for future reference

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10.

This illustration is for example purposes only.

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TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, OR INJURY:
This Dyson appliance is not intended for use by young children or infirm persons with reduced physical, sensory or
reasoning capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction
by a responsible person concerning use of the appliance to ensure that they can use it safely.
Do not allow to be used as a toy. Close attention is necessary when used by or near young children. Children should
be supervised to ensure that they do not play with the appliance.
Use only as described in this Dyson Operating Manual. Any other use not recommended by the manufacturer may
cause fire, electric shock, or injury to persons.
Suitable for dry locations only. Do not use outdoors or on wet surfaces.
Do not handle any part of the plug or appliance with wet hands.
Do not use with a damaged cable or plug. If the supply cable is damaged it must be replaced by Dyson, its service
agent or similarly qualified person in order to avoid a hazard.
If the appliance is not working as it should, has received a sharp blow, has been dropped, damaged, left outdoors,
or dropped into water, do not use and contact the Dyson Customer Care Helpline.
Contact the Dyson Customer Care Helpline when service or repair is required. Do not disassemble the appliance as
incorrect reassembly may result in an electric shock or fire.
Do not stretch the cable or place the cable under strain. Keep the cable away from heated surfaces. Do not close a
door on the cable, or pull the cable around sharp edges or corners. Arrange the cable away from traffic areas and
where it will not be stepped on or tripped over.
Do not unplug by pulling on the cable. To unplug, grasp the plug, not the cable. The use of an extension cable is not
recommended.
Do not use to pick up water.
Do not use to pick up flammable or combustible liquids, such as petrol, or use in areas where they or their vapours
may be present.
Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
Keep hair, loose clothing, fingers, and all parts of the body away from openings and moving parts. Do not point the
hose, wand or tools at your eyes or ears or put them in your mouth.
Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint, hair, and anything
that may reduce airflow.
Use only Dyson recommended accessories and replacement parts.
To avoid a tripping hazard rewind the cable when not in use.
Do not use without the clear bin and filter in place.
Do not leave the appliance when plugged in. Unplug when not in use and before servicing.
Do not pull or carry by the cable or use the cable as a handle.
Use extra care when cleaning on stairs. Do not work with the appliance above you on the stairs.
Turn off all controls before unplugging. Unplug before connecting any tool or accessory.
Always extend the cable to the red line but do not stretch or tug the cable.
Hold the plug when rewinding onto cable reel. Do not allow the plug to whip when rewinding.

READ AND SAVE THESE INSTRUCTIONS

3 EASY WAYS TO REGISTER YOUR DYSON 2 YEAR GUARANTEE

THIS DYSON APPLIANCE IS INTENDED FOR HOUSEHOLD USE ONLY

AU: www.dyson.com.au/register
NZ: www.dyson.co.nz/register

AU 1800 239 766
NZ 0800 397 667
SG 7000 435 7546
ID 021 707 39766

Visit our website to register your
Dyson full parts and labour
guarantee online (Australia and
New Zealand only).

Complete and return
the form to Dyson in the
envelope supplied

Do not pull on
the cable.

Do not store near
heat sources.

Do not use near
naked flames.

Do not run over
the cable.

Do not pick up
water or liquids.

Do not pick up
burning objects.

Do not use above
you on the stairs.

Do not put hands near
the brush bar when the
appliance is in use.

Power & cable

Carpets or hard floors

Tool attachments

Suction release

Emptying

Carrying & storage

Clearing blockages

click

Looking for blockages

Cleaning

Wash filter with cold water regularly or as required.
Register for a filter wash reminder by email
(Australia only): customercare@dyson.com.au

USING YOUR DYSON APPLIANCE
Please read the ‘Important Safety Instructions’ in this Dyson
Operating Manual before proceeding.

CLEANING THE CLEAR BIN
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•

CARRYING THE APPLIANCE
•
•

Carry the appliance by the main handle on the body.
Do not press the cyclone release button or shake the appliance when carrying or
the cyclone could disengage, fall off and cause injury.

OPERATION
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Always extend the cable fully to the red tape before use.
Plug the appliance into the mains electricity supply.
To switch ‘ON’ or ‘OFF’ press the power button, located as shown.
After use, unplug the appliance, retract the cable safely, and put the
appliance away.
Switch ‘OFF’ the appliance and unplug before:
– Adjusting the setting.
– Changing or using tools.
– Removing the hose or airway inspection parts.
To watch a short online video visit: w ww.dyson.com.au/DC39gettingstarted
www.dyson.co.nz/DC39gettingstarted

BRUSH BAR
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•

The brush bar will always default to ‘ON’ (spinning) each time you switch the
appliance ‘ON’.
To switch the brush bar off (e.g. for hard floors)
– Switch the machine ‘ON’.
– Press the brush bar ‘ON/OFF’ button – the brush bar will stop spinning.
The brush bar will automatically stop if it becomes obstructed. See ‘Brush bar –
clearing obstructions’ on pages 4 and 7.
Before vacuuming your flooring, rugs and carpets, check the manufacturer’s
recommended cleaning instructions.
Some carpets may fuzz if a rotating brush bar is used when vacuuming.
If this happens, we recommend vacuuming in ‘hard floor’ mode and
consulting with the flooring manufacturer.
The brush bar on the appliance may damage some carpet types. If you are
unsure, turn ‘OFF’ the brush bar.

LOOKING AFTER YOUR DYSON APPLIANCE
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click

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WASHING YOUR FILTER
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VACUUMING

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CAUTION:

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•

Do not use without the clear bin and filter in place.
Fine dust such as plaster dust or flour should only be vacuumed in very
small amounts.
Do not use the appliance to pick up sharp hard objects, small toys, pins, paper
clips, etc. They may damage the appliance.
When vacuuming, certain carpets may generate small static charges in the
clear bin or wand. These are harmless and are not associated with the mains
electricity supply. To minimise any effect from this, do not put your hand or
insert any object into the clear bin unless you have first emptied it and rinsed it
out with cold water. See ‘Cleaning the clear bin’ section on pages 6 and 7 of this
Dyson Operating Manual.
Powerful suction can cause the hose to ‘pull back’ – please take care.
Do not work with the appliance above you on the stairs.
Do not put the appliance on chairs, tables, etc.
Before vacuuming highly polished floors, such as wood or lino, first check that
the underside of the floor tool and its brushes are free from foreign objects that
could cause marking.
Do not push hard with the floor tool when vacuuming, as this may cause
damage.
Do not leave the cleaner head in one place on delicate floors.
On waxed floors the movement of the cleaner head may create an uneven
lustre. If this happens, wipe with a damp cloth, polish the area with wax, and
wait for it to dry.

Empty as soon as the dirt reaches the level of the MAX mark – do not overfill.
Switch ‘OFF’ and unplug before emptying the clear bin.
To remove the cyclone and clear bin unit, push the release button to the side of
the carrying handle, as shown.
To release the dirt, press the red bin release button.
To minimise dust/allergen contact when emptying, encase the clear bin tightly in
a plastic bag and empty.
Remove the clear bin carefully.
Seal the bag tightly, dispose as normal.

Your appliance has one washable filter, located as shown on page 6 of this
Dyson Operating Manual.
Check and wash the filter regularly or as required according to instructions to
maintain performance.
Switch ‘OFF’ and unplug before checking or removing the filter.
Wash the filter with cold water only. Do not use detergents. Hold under a tap
and run water through the open end. Turn upside down and tap out.
Squeeze and twist with both hands to make sure the excess water is removed.
Run water over the outside of the filter.
Squeeze and twist with both hands to make sure the excess water is removed.
Place the filter on its side to dry completely.
Do not put the filter in a dishwasher, washing machine, tumble dryer, oven,
microwave or near a naked flame.
IMPORTANT: After washing please leave at least 24 hours to dry completely
before refitting.
To watch a short online video visit: w ww.dyson.com.au/DC39filterwash
www.dyson.co.nz/DC39filterwash

LOOKING FOR BLOCKAGES
•

Do not carry out any maintenance or repair work other than that shown in this
Dyson Operating Manual, or advised by the Dyson Customer Care Helpline.
Only use parts recommended by Dyson. If you do not this could invalidate your
Dyson guarantee.
Store the appliance indoors. Do not use or store it below 0°C. Ensure the
appliance is at room temperature before operating.
Clean the appliance only with a dry cloth. Do not use any lubricants, cleaning
agents, polishes or air fresheners on any part of the appliance.
If used in a garage, always wipe the base plate and ball with a dry cloth after
vacuuming to clean off any sand, dirt, or pebbles that could damage
delicate floors.

EMPTYING THE CLEAR BIN
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•

To remove the cyclone and clear bin unit, push the release button to the side of
the carrying handle, as shown.
To separate the cyclone unit from the clear bin press the red bin release button
to open the bin base. This exposes a small silver button behind the red opening
mechanism. Press the silver button and separate the cyclone unit from the
clear bin.
Clean the clear bin with cold water only.
Ensure the clear bin is completely dry before replacing.
Do not use detergents, polishes or air fresheners to clean the clear bin.
Do not put the clear bin in a dishwasher.
Do not immerse the whole cyclone in water or pour water into the cyclones.
Clean the cyclone shroud with a dry cloth or dry brush to remove lint and dust.

•
•
•

Switch ‘OFF’ and unplug before looking for blockages. Failure to do so could
result in personal injury.
Beware of sharp objects when checking for blockages.
Refit all parts securely before using.
Clearing blockages is not covered by your Dyson guarantee.
To access the flexible inspection hose beneath the clear bin, first remove the
clear bin from the appliance as shown on page 5.
Unscrew the two Phillips screws on the clear bin locator bracket, as shown on
page 5. (Do not remove any other screws.) Remove the bracket.
Firmly twist the top of the flexible inspection hose away from the inlet next to the
ball (do not remove the end next to the connection for the main hose).
Inspect for blockages.
Reassemble in reverse order.

CLEARING BLOCKAGES – THERMAL CUT-OUT
•
•

This appliance is fitted with an automatically resetting thermal cut-out.
Large items may block the tools or wand inlet. If any part becomes blocked the
appliance may overheat and automatically cut-out.
Switch ‘OFF’ and unplug. Leave to cool down for 1-2 hours before checking
filter or for blockages. Do not operate the wand release catch.
Clear any blockage before restarting.
Clearing blockages is not covered by your Dyson guarantee.

1
3

BRUSH BAR – CLEARING OBSTRUCTIONS
•
•
•
•
•
•

If your brush bar is obstructed, it may shut ‘OFF’. If this happens you will need to
remove the brush bar as shown.
Switch ‘OFF’ and unplug before proceeding. Failure to do so could result in
personal injury.
Remove the brush bar by using a coin to loosen the fastener marked with a
padlock as shown on page 4.
Beware of sharp objects when clearing obstructions.
Replace the brush bar and secure it by tightening the fastener. Ensure it is fixed
firmly before operating.
Clearing brush bar obstructions is not covered by your Dyson guarantee.

BRUSH BAR – TROUBLESHOOTING
If the brush bar has stopped spinning, follow the instructions above on clearing
obstructions. Alternatively, contact the Dyson Customer Care Helpline or visit
the Dyson website.

AUSTRALIAN CONSUMER LAW
•

DYSON 2 YEAR GUARANTEE TERMS AND CONDITIONS

•

Terms and conditions of your Dyson 2 year guarantee.
•
•
•
•
•
•

The Dyson guarantee becomes effective from the date of purchase.
All work will be carried out by Dyson Appliances (Aust) Pty Ltd., Avery
Robinson Ltd. (NZ), Singapore’s authorised agent – Service @Home Pte Ltd. or
Indonesia’s authorised agent – PT Higienis Indonesia or their authorised agents.
Any parts replaced will become the property of Dyson Appliances (Aust) Pty Ltd.,
Avery Robinson Ltd. (NZ), Dyson Singapore Pte Ltd. or PT Higienis Indonesia.
The repair and replacement of your Dyson appliance under Dyson guarantee
will not extend the Dyson guarantee period.
The Dyson guarantee provides benefits which are additional to and do not affect
your statutory rights and remedies as a consumer.
You must provide proof of (both the original and any subsequent) delivery/
purchase before any work can be carried out on your Dyson appliance. Without
this proof, any work carried out pursuant to the Dyson guarantee and any
associated delivery charges (both to and from us) will be at your cost, subject to
your statutory rights and remedies as a consumer. Please keep your receipt or
delivery note.

WHAT IS COVERED
•

•

Your Dyson guarantee covers:
The repair or replacement of your Dyson appliance if your Dyson appliance is
found to be defective due to faulty materials, workmanship or function within
2 years of purchase or delivery (if any part is no longer available or out of
manufacture, Dyson will replace it with a functional replacement part).
Use of the appliance in the country of purchase.

WHAT IS NOT COVERED
•
•
•
•
•
•
•
•
•
•

DYSON CUSTOMER CARE

The details of the Dyson guarantee are set out below. In addition to your rights
under the Dyson guarantee, we also provide the following statement as required
by the Australian Consumer Law: In Australia, your Dyson appliance comes with
statutory guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are
also entitled to have your Dyson appliance repaired or replaced if it fails to be of
acceptable quality and the failure does not amount to a major failure.

Under your Dyson guarantee, Dyson shall not be liable for costs of repair or
replacement of a product incurred as a result of:
Accidental damage, faults caused by negligent use or care, neglect, careless
operation or handling of the Dyson appliance which is not in accordance with
this Dyson Operating Manual.
Use of the Dyson appliance for anything other than normal domestic purposes
in the country of purchase.
Use of parts not assembled or installed in accordance with the instructions
of Dyson.
Use of parts and accessories other than those produced or recommended
by Dyson.
Repairs or alterations carried out by parties other than Dyson or its
authorised agents.
Damage from external sources such as transit, weather, electrical outages or
power surges.
Failures caused by circumstances outside Dyson’s control.
Blockages – please refer to pages 4 and 7 in this Dyson Operating Manual for
details on how to unblock your Dyson appliance.
Normal wear and tear (e.g. fuse, brush bar, etc).
Industrial use of the Dyson appliance such as vacuuming gyprock dust or
builders’ dust may void your Dyson guarantee.

•
•
•

If you have a query about your Dyson appliance, call the Dyson Customer Care
Helpline quoting the serial number and details of where and when you bought
the appliance or contact us via the website.
Most queries can be solved over the phone by one of our Dyson Customer Care
Helpline staff.
If your Dyson appliance needs a service, call the Dyson Customer Care
Helpline so we can discuss the available options.
Your serial number can be found on your rating plate which is on the base
of the appliance.
To enable us to carry out work on your appliance, please contact the Dyson
Customer Care Helpline to obtain a reply paid delivery address in your state
(available in Australia only).
If your Dyson appliance is under Dyson guarantee and the repair or
replacement is covered, it will be repaired or replaced at no cost. If the repair or
replacement is found not to be covered under the Dyson guarantee, the repair
or replacement of the Dyson appliance and any associated delivery charges
(both to and from us) will be at your cost, subject to your statutory rights and
remedies as a consumer.

ABOUT YOUR PRIVACY
Dyson may use this information for future marketing and research purposes
(including sending commercial electronic messages) and may disclose it to third
parties for the purposes of providing the services you have requested or to our
business partners or professional advisers. If you wish to access your personal
information or see our full privacy policy, please contact us at:
customercare@dyson.com.au

DISPOSAL INFORMATION
Dyson products are made from high grade recyclable materials. Please dispose
of this product responsibly and recycle where possible.
When your Dyson appliance reaches the end of its life, we are responsible for
its safe disposal. You can send your old Dyson appliance back to us (at our cost)
and we will organise for it to be recycled.*
*Please note that not all parts are recyclable. Recycling of parts is subject to the
capabilities of 3rd party suppliers. Available in Australia only.
Simply:
1. Box up your old Dyson appliance.
2. Take the package to your local post office and send to the address below:
Dyson We Recycle
Reply Paid 83215
Dyson Service Centre
Unit 6 & 7, 7-11 Parraweena Rd
Taren Point, NSW 2229

PRODUCT INFORMATION
Please note: Small details may vary from those shown.

If your Dyson guarantee does not apply, you may have statutory rights and
remedies available to you as a consumer.
If you are in any doubt as to what is covered by your Dyson guarantee, please
call the Dyson Customer Care Helpline (see details on page 10).

REGISTERING YOUR DYSON GUARANTEE
•
•
•

To help us ensure you receive prompt and efficient service, please register as a
Dyson appliance owner. There are three ways to do this:
Online (Australia and New Zealand only)
AU: www.dyson.com.au/register
NZ: www.dyson.co.nz/register
By calling the Dyson Customer Care Helpline.
By completing and returning the enclosed form to us by mail.
This will confirm ownership of your Dyson appliance in the event of an insurance
loss and enable us to contact you if necessary.

IMPORTANT!

QUESTIONNAIRE

WASH FILTER

Please take a few moments to answer our questions.
They will help us develop new products for the future.

This vacuum cleaner is:
My first vacuum cleaner, please go to question 3
A replacement vacuum cleaner
An additional vacuum cleaner

Do you own other Dyson products?
Handheld
Handstick
Fan
Vacuum cleaner
No

6 What is your average household income?

Wash filter with cold water regularly or as required.

Which brand of cleaner are you replacing or adding to?
Dyson
Hoover
Miele
Samsung
Vax
Volta
Other, please specify

Electrolux
LG
Panasonic
Nilfisk
Kambrook
Wertheim

3 Why did you choose to buy a Dyson vacuum cleaner?
(Please rank in order, 1-5. 1 being the most important).

Dyson Customer Care
Your Dyson appliance will be covered for parts and labour for 2 years from the date of
purchase, subject to the terms of the Dyson guarantee.
If you have a query about your Dyson appliance, call the Dyson Customer Care Helpline
quoting the serial number and details of where and when you bought the appliance.
Most queries can be solved over the phone by one of our Dyson Customer Care
Helpline staff.

DYSON CONTACT DETAILS
Australia
Website: www.dyson.com.au
Dyson Customer Care: 1800 239 766 (Mon-Fri 8:00am to
6:00pm EST, Sat-Sun 8:30am to 4:00pm EST).
Email: customercare@dyson.com.au
Address: Dyson Appliances (Aust) Pty Ltd.,
PO Box 2835, Taren Point, NSW 2229 Australia.

Singapore
Website: www.dyson.com.sg
Dyson Customer Care: 7000 435 7546 (Mon-Fri 9:00am to
6:00pm).
Email: singapore@dyson.com
Address: Service @ Home Pte Limited, 2 Leng Kee Road,
#04-09A Thye Hong Centre, Singapore 159086.

New Zealand
Website: www.dyson.co.nz
Dyson Customer Care: 0800 397 667 (Mon-Fri 8:30am
to 5:00pm).
Email: dyson@averyrobinson.co.nz
Address: Avery Robinson Ltd., Unit F, 151D Marua Road,
Ellerslie, Auckland, 1051 New Zealand.

Indonesia
Website: www.dyson.co.id
Dyson Customer Care: 021 707 39766 (Mon-Fri 9:00am
to 5:00pm).
Email: service@higienis.com
Address: PT. Higienis Indonesia Permata Plaza Top Floor
TF-04, JI, M. H. Thamrin Kav. 57, Jakarta 10350 Indonesia.

Dyson reputation
Good for pet hair pick-up
Performs consistently well
No loss of suction
Previous experience of Dyson
Easy to manoeuvre
Good for people suffering from asthma and allergies
Features
HEPA filtration
Hygienic and germ free cleaning
Price/special offer
Wanted a bagless cleaner
Compact and easy to store
Store staff recommendation
Picks up more dust than others
Latest model/technology
Reliability/quality
Friend/family recommendation
Other

Where did you first hear about this Dyson vacuum cleaner?

From friends and family
Saw it on the internet
From TV/a magazine advert
Saw it in a store catalogue
Saw it in a store
Recommended by salesperson

THANK YOU FOR YOUR TIME

JN.42592 PN.23290-05-01 28.07.11

www.dyson.com

Less than $45,000
Between $45,000 – $74,999
Between $75,000 – $100,000
Over $100,000

7 Do you have any household pets?

Dog
No

Cat
Other

8 Does anyone in your household suffer from any of the following?

Asthma
No

Allergies

9 To which age group do you belong?

16 – 24
35 – 44
55 – 64

25 – 34
45 – 54
65+

10 W
ould you recommend a Dyson vacuum cleaner to your family
and friends?

Yes

11 Do you have children?

Pre-school
Aged +17 years
Pregnant

Aged 5-17 years
Children no longer at home
No children

12 Which best describes your house? (Tick one from each column).

Own house
Rented house
Own apartment/villa
Rented apartment/villa
Share accommodation
Live with parents

Up to 2 beds
3-4 beds
More than 4 beds

GUARANTEE FORM
2 year guarantee – plus option to extend to 5 years.

Section 1: Dyson 2 year guarantee
Please complete Section 1 to register as a Dyson appliance owner, and return it in the envelope provided. Alternatively, register online (Australia and New Zealand only).

Serial number

Date of purchase

Country of purchase

Store of purchase

Did you purchase an extended warranty from the retailer?

Yes

If yes, for what additional period?

1 year

2 years

Title

First name

3 years

Surname

Address

Postcode
email

Contact number

Privacy Act
Dyson may use this information for future marketing and research purposes (including sending commercial electronic messages) and may disclose
it to third parties for the purposes of providing the services you have requested or to our business partners or professional advisers. If you wish to
access your personal information or see our full privacy policy, please contact us at customercare@dyson.com.au
If you do not wish to receive marketing information by these methods from Dyson please tick this box.

Visit our website to register your
Dyson full parts and labour
guarantee online (Australia
and New Zealand only).

AU: www.dyson.com.au/register
NZ: www.dyson.co.nz/register

AU 1800 239 766
NZ 0800 397 667
SG 7000 435 7546
ID 021 707 39766

Section 2: Dyson 2+3 year guarantee
Increase your Dyson 2 year guarantee cover to 5 years when you purchase an extended guarantee from Dyson (Australia only). This option is just AU$95.00. Dyson is committed to providing the best
Aftersales Service, which is why we offer the option to extend your Dyson 2 year guarantee to 5 years. The terms of the Dyson 2 year guarantee on page 8 of this Dyson Operating Manual will apply
to the Dyson extended guarantee. The Dyson extended guarantee is underwritten by Dyson Appliances (Aust) Pty Ltd. To purchase, just complete the fields below. Send both sections to us, together with
your cheque/money order or credit card details, within 2 years of your appliance purchase. Offer to purchase the Dyson extended guarantee is only available within 2 years of customers purchasing their
appliance. Offer not available to customers who have purchased an extended warranty from a retailer. The Dyson extended guarantee provides benefits which are additional to, and do not affect, your
statutory rights and remedies as a consumer. If you decide not to extend your Dyson 2 year guarantee, you may have statutory rights and remedies available to you as a consumer.

Cheque/money order made payable to: Dyson Appliances.
Credit card
Card Number

Mastercard

Visa

Expiry Date

M/M

Y/Y

Declaration
I hereby apply for the Dyson appliance extended guarantee in accordance with the terms and conditions of your plan. I confirm the appliance is in good
working order and used for domestic puposes only and declare that the details on this proposal are true and complete to the best of my knowledge and
belief.
Signature

Date

WARNING Any false statement may
render this plan invalid

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