ESP Systems ESP-GEN2-02 HUB User Manual gen 2b
ESP Systems, LLC HUB gen 2b
Users Manual
MANAGERS USER’S GUIDE
Page2
Introduction Manager User Manual
ESP Systems™ is a wireless network that seamlessly and instantly connects the guest
with the servers, and the servers with the host, bar, kitchen, and managers. This is the
first Guest Customized Service System™ on the market. ESP will change the face of
your service model. Servers will take fewer steps, guests will be happier and tell their
friends, and managers will now have real time performance data on their service model.
Never before have managers been able to know exactly when their service model is
breaking down.
Website: www.espsystems.net
Support Center Number:
(877) 377- 7557
ESP Systems
1422 E. 4th Street
Charlotte, NC 28202
ESP SYSTEM SUPPORT
ESP System CONTACT:
Chris Simonsen chrissimonsen@espsystems.net
Page3
Content Manager User Manual
Introduction to ESP
ESP Contact Information 4
ESP Equipment Support Center 4
FAQ’s: Frequently Asked Questions 4
Equipment
Host Station Use and Maintenance 5
ESP Hub Use and Maintenance 5
ESP Watch Use and Maintenance 7
ESP Hub Charging 8
ESP Watch Charging 9
ESP Kitchen/Bar Panel Use and Maintenance 10
Alerts and ESP’s Procedures and Responses
Server/Host/Busser ESP’s 11
Manager Alerts 14
Page4
INTRODUCTORY FAQ’S
What is ESP?
Definition of ESP: Extra Sensory Perception. The 6th sense, the ability to read
peoples’ minds. ESP is the first Guest Customized Service System™. It streamlines
the service model, through a series of Alerts that come.
Training ESP - What is ESP E-Learning?
ESP has designed a series of courses to train you and your associates prior to you
ever having ESP installed in your building. This way you can be prepared!
Here is how to access the ESP E-Learning Site.
Log onto “http://projects.getthinking.com”
Enter the user name: The user name is:
Enter the password: The password is:
This will bring you to a black screen with a small computer icon on it.
On this screen, go to the taskbar across the top and click on Tools.
Click on the pop up blocker and make sure the pop-up blocker is turned on (blocking
the pop-up’s) Then click on the computer icon and the program will run.
This course has to be taken from a high speed internet location. Otherwise the
program will not load!
For best retention the course should be taken prior early in the training.
Page5
Component
Populate a Floor Plan
ESP HUBLITE(ESP-GEN2-04)
Page6
ESP HUBLITE(ESP-GEN2-02)
TIPS
Page7
Place on center or front edge of table for ease of Shooting the Hub.
MAINTENANCE
Charge Daily for best battery life.
Store extra Hubs in a charger as back up.
CLEANING
Wash frequently with soap and water. The hubs are waterproof. Be careful not to
scratch the lenses.
ESP Watch (ESP-GEN2-01)
MAINTENANCE
Charge Daily for best battery life.
Page8
Store extra Hubs in a charger as back up.
CLEANING
Wash frequently with soap and water. The hubs are waterproof. Be careful not to
scratch the lenses.
Hub and Watch Chargers
Page9
Page10
No maintenance is required
Page11
ESP KITCHEN/BAR PANEL(ESP-GEN2-03)
TIPS
Every FOH employee needs to know how to use the Kitchen/Bar Panel.
Use the Kitchen/Bar Link with EVERY table, to capture good data and build good
habits.
MAINTENANCE
No on-going maintenance required.
CLEANING
Wipe with damp cloth
Page12
ESP E-Learning:
Watch Icons
Page13
Alerts:
All of the above alerts will appear on the Server, Busser, Host and some Managers
watch. You now have two tools to assist you in identifying holes in your service model.
Page14
FOH Managers can immediately re-position the team to address the situation. Hosts
will be relied on to assist in reacting to these alerts.
It’s critical that all associates respond appropriately to the ESPs they receive. Coach
the associates in real time to change their traffic and behavior patterns to be more
appropriate to the needs.
Page15
MANAGER ALERTS
Page16
Note: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.