ESP Systems ESP-GEN2-04 HUBLITE User Manual gen 2b

ESP Systems, LLC HUBLITE gen 2b

Users Manual

Download: ESP Systems ESP-GEN2-04 HUBLITE User Manual gen 2b
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Document ID1079979
Application IDZs3dbTvIYKZX/GEqYbOXeg==
Document DescriptionUsers Manual
Short Term ConfidentialNo
Permanent ConfidentialNo
SupercedeNo
Document TypeUser Manual
Display FormatAdobe Acrobat PDF - pdf
Filesize87.68kB (1095952 bits)
Date Submitted2009-03-12 00:00:00
Date Available2009-03-12 00:00:00
Creation Date2009-02-27 16:08:08
Producing SoftwareAcrobat Distiller 7.0.5 (Windows)
Document Lastmod2009-03-09 15:04:47
Document TitleMicrosoft Word - User Manual gen 2b.doc
Document CreatorPScript5.dll Version 5.2
Document Author: Administrator

MANAGERS USER’S GUIDE
Introduction Manager User Manual
ESP Systems™ is a wireless network that seamlessly and instantly connects the guest
with the servers, and the servers with the host, bar, kitchen, and managers. This is the
first Guest Customized Service System™ on the market. ESP will change the face of
your service model. Servers will take fewer steps, guests will be happier and tell their
friends, and managers will now have real time performance data on their service model.
Never before have managers been able to know exactly when their service model is
breaking down.
Website: www.espsystems.net
Support Center Number:
(877) 377- 7557
ESP Systems
1422 E. 4th Street
Charlotte, NC 28202
ESP SYSTEM SUPPORT
ESP System CONTACT:
Chris Simonsen
Page 2
chrissimonsen@espsystems.net
Content
Manager User Manual
Introduction to ESP
ESP Contact Information
ESP Equipment Support Center
FAQ’s: Frequently Asked Questions
Equipment
Host Station Use and Maintenance
ESP Hub Use and Maintenance
ESP Watch Use and Maintenance
ESP Hub Charging
ESP Watch Charging
ESP Kitchen/Bar Panel Use and Maintenance
10
Alerts and ESP’s Procedures and Responses
Server/Host/Busser ESP’s
Manager Alerts
Page 3
11
14
INTRODUCTORY FAQ’S
What is ESP?
Definition of ESP: Extra Sensory Perception. The 6th sense, the ability to read
peoples’ minds. ESP is the first Guest Customized Service System™. It streamlines
the service model, through a series of Alerts that come.
Training ESP - What is ESP E-Learning?
ESP has designed a series of courses to train you and your associates prior to you
ever having ESP installed in your building. This way you can be prepared!
Here is how to access the ESP E-Learning Site.
Log onto “http://projects.getthinking.com”
Enter the user name: The user name is:
Enter the password: The password is:
This will bring you to a black screen with a small computer icon on it.
On this screen, go to the taskbar across the top and click on Tools.
Click on the pop up blocker and make sure the pop-up blocker is turned on (blocking
the pop-up’s) Then click on the computer icon and the program will run.
This course has to be taken from a high speed internet location. Otherwise the
program will not load!
For best retention the course should be taken prior early in the training.
Page 4
Component
Populate a Floor Plan
ESP HUBLITE(ESP-GEN2-04)
Page 5
ESP HUBLITE(ESP-GEN2-02)
TIPS
Page 6
Place on center or front edge of table for ease of Shooting the Hub.
MAINTENANCE
Charge Daily for best battery life.
Store extra Hubs in a charger as back up.
CLEANING
Wash frequently with soap and water. The hubs are waterproof. Be careful not to
scratch the lenses.
ESP Watch (ESP-GEN2-01)
MAINTENANCE
Charge Daily for best battery life.
Page 7
Store extra Hubs in a charger as back up.
CLEANING
Wash frequently with soap and water. The hubs are waterproof. Be careful not to
scratch the lenses.
Hub and Watch Chargers
Page 8
Page 9
No maintenance is required
Page 10
ESP KITCHEN/BAR PANEL(ESP-GEN2-03)
TIPS
Every FOH employee needs to know how to use the Kitchen/Bar Panel.
Use the Kitchen/Bar Link with EVERY table, to capture good data and build good
habits.
MAINTENANCE
No on-going maintenance required.
CLEANING
Wipe with damp cloth
Page 11
ESP E-Learning:
Watch Icons
Page 12
Alerts:
All of the above alerts will appear on the Server, Busser, Host and some Managers
watch. You now have two tools to assist you in identifying holes in your service model.
Page 13
FOH Managers can immediately re-position the team to address the situation. Hosts
will be relied on to assist in reacting to these alerts.
It’s critical that all associates respond appropriately to the ESPs they receive. Coach
the associates in real time to change their traffic and behavior patterns to be more
appropriate to the needs.
Page 14
MANAGER ALERTS
Page 15
Note: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
Page 16

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