EnGenius Technologies EDS5255 2 Megapixel Wireless Bullet Camera User Manual

EnGenius Technologies 2 Megapixel Wireless Bullet Camera Users Manual

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EDS5255 User Manual

Users Manual

0 Business Solutions 2Megapixel Full HD Wireless Bullet Network Camera EDS5255

1 Table of Content 1. Product Overview ................................................................................................................................................................................................. 6 1.1. Introduction ................................................................................................................................................................................................. 6 1.2. Read Before Using ........................................................................................................................................................................................ 7 1.3. Key Features ................................................................................................................................................................................................. 8 1.4. Package Contents ......................................................................................................................................................................................... 9 1.5. Physical Description ................................................................................................................................................................................... 10 2. Installation ......................................................................................................................................................................................................... 11 2.1. Hardware Setup ......................................................................................................................................................................................... 11 2.2. Wall Mount ................................................................................................................................................................................................ 15 2.3. IP Camera Connection ................................................................................................................................................................................ 17 2.3.1. Connecting via Ethernet Cable ................................................................................................................................................................... 18 3. Accessing the Camera after Installation ............................................................................................................................................................. 19 3.1. Managing using PC or Laptop .................................................................................................................................................................... 20 3.1.1. EnViewer Finder ........................................................................................................................................................................................ 20 3.1.1.1. EnViewer Finder: DDNS ..................................................................................................................................................................... 28 3.1.1.2. EnViewer Finder: Config .................................................................................................................................................................... 30 3.1.1.3. EnViewer Finder: Upgrade ................................................................................................................................................................. 33 3.1.1.4. EnViewer Finder: Reset ...................................................................................................................................................................... 34 3.1.1.5. EnViewer Finder: Reboot ................................................................................................................................................................... 35 3.1.2. Web Browser .............................................................................................................................................................................................. 36

2 3.2. Manage using Tablet or Mobile Phones .................................................................................................................................................... 38 4. First Time Basic Settings .................................................................................................................................................................................... 39 4.1.1. Setting the Interface Language .................................................................................................................................................................. 44 4.1.2. Changing the Camera Name ...................................................................................................................................................................... 45 4.1.3. Setting the Camera Time ........................................................................................................................................................................... 47 4.1.4. Setting the Storage Folder ......................................................................................................................................................................... 48 4.1.5. Adding a User Account ............................................................................................................................................................................... 49 5. User Interface ..................................................................................................................................................................................................... 50 5.1. Navigation Panel ........................................................................................................................................................................................ 51 5.2. Live View Settings ...................................................................................................................................................................................... 54 5.3. Main Menus ............................................................................................................................................................................................... 57 5.4. System ........................................................................................................................................................................................................ 59 5.4.1. Status.......................................................................................................................................................................................................... 60 5.4.2. Service Port ................................................................................................................................................................................................ 61 5.4.3. Time ........................................................................................................................................................................................................... 62 5.4.4. PC Storage Path .......................................................................................................................................................................................... 63 5.4.5. Firmware .................................................................................................................................................................................................... 64 5.4.6. Backup ........................................................................................................................................................................................................ 67 5.4.7. Reboot/Reset to Default ............................................................................................................................................................................ 72 5.4.8. Language .................................................................................................................................................................................................... 73 5.5. Network ..................................................................................................................................................................................................... 74 5.5.1. IP Configuration ......................................................................................................................................................................................... 75 5.5.2. EnGenius Cloud Service ............................................................................................................................................................................. 79

5 7.1.2. Step 2: Configure Motion Detection ........................................................................................................................................................ 157 7.1.3. Step 3: Configure Event Action ................................................................................................................................................................ 158 8. Trouble Shooting .............................................................................................................................................................................................. 159 8.1. Viewing Your Video .................................................................................................................................................................................. 159 8.2. Networking ............................................................................................................................................................................................... 161 8.3. Security and Privacy ................................................................................................................................................................................. 162 8.4. Cloud Video Services................................................................................................................................................................................ 163 9. Appendix .......................................................................................................................................................................................................... 164

6 1. Product Overview The EDS5255 is a 2-Megapixel Day & Night wireless Bullet Network Camera which adds surveillance capability to a variety of network environments. With a built-in removable mechanical IR-cut filter, it helps users keep an eye on what matters and get notified by what just happened on demand allowing 24/7 monitoring remotely. It features LED Infrared Night Vision with automatic activation system. Megapixel HD with High speed H.264 encoding ensures high quality image recording without losing any details. Infrared Night Vision feature can assist to deliver 24/7 non-stop monitoring. With the support of patented EnGenius Cloud service, users can monitor their surveillance networks remotely in real time any time anywhere on any computer or on iOS or Android based mobile devices using EnGenius APPs. 1.1. Introduction This document will guide you through detail steps for EDS5255 installation and both basic and advanced configurations. Familiarizing with the product features can help you to fully utilize the camera for various application scenarios. Please note that the product feature may improve over time, be sure to check out the latest firmware and user’s manual for most updated changes on EnGenius web site. Thank you for choosing EnGenius products.

7 1.2. Read Before Using For users’ convenience, the camera is configured with DHCP enabled by default which allows the camera to get an IP address for itself automatically. This applies to majority of the surveillance network settings. However, if you are connecting the product in an office (or any public setting), you may need to consult the IT department in charged for IP setting detail to avoid IP address conflict. Like all electronic devices, do not install the product in hazardous environment where humidity or temperature is high to avoid danger. This camera is designed for IP66 waterproof usage; when the camera is wall-mount installed, please secure the camera and wires in place to prevent it from dangling.

8 1.3. Key Features  Megapixel HD Resolution to Deliver Quality Streaming on A Variety of Mobile Devices and PCs  LED Infrared Night Vision up to 82 Feet (25 Meters) with Automatic Activation System  Wireless N Network Compliant with Optimum Wi-Fi Performance  Supports Simultaneous Dual-Stream Recording with High Speed H.264 Encoding  Multiple Storage Options—Samba/FTP Client to Save to an External Storage  Supports Push Message and Play Back on Smart Devices triggered by Motion  EnGenius Cloud Services Supported (Apps and Web-based Services)

9 1.4. Package Contents The package should contain all of following items shown below.

10 1.5. Physical Description

11 2. Installation 2.1. Hardware Setup Before installing the camera, please make sure the camera is properly configured and tested before hardware installation especially if it is mounted on a wall. Please also make sure the power outlet is available near the installation site. I. Basic Connection (without PoE) A) Connect the camera to a switch via Ethernet Cable. B) Connect the supplied power cable from the camera to the power outlet.

13 II. Power over Ethernet (PoE) Connection A) When connecting to PoE-Enabled Switch: The camera is PoE compliant, please connect the Ethernet Port from the Cable Harness to a PoE-enabled Switch using single Ethernet Cable.

14 B) When connecting to a non-PoE Switch: Connect the camera to a non-PoE Switch via PoE Injector (optional).

15 2.2. Wall Mount  Locate an area on the wall and make sure the area is capable of supporting the weight of camera.  Mark and drill pilot holes aligning to the screw holes at the base of mounting bracket.  Insert the plastic anchors into the pilot holes, and align the holes at the base of the bracket with plastic anchors.  Once aligned, insert the provided screws through the holes at the base of camera bracket and ensure the cable is seated in the cable channel. Screw and tighten the bracket in place.

16 Please loosen the screw-A/B before you turn the camera housing to do vertical and rotation. Align the camera to the correct field of view and tighten the screw-A/B to lock it into the place.

17 2.3. IP Camera Connection Before setting up the camera with your router, please ensure the Internet is ready. When camera is configured with the router with Internet connection, you can then access the camera through the Internet anytime anywhere. This section will guide you through the connection setup. Please follow the following guide step by step to setup the connection between your camera and the router. There are two ways to establish connection between the camera and router: Wired (Ethernet) and Wireless (Wi-Fi). PoE / Gateway / Router Modem Internet WAN Ethernet Wi-Fi

18 2.3.1. Connecting via Ethernet Cable Connect the camera to the router on the LAN ports with a network RJ45 Ethernet cable (shown below). You may use the cable that came with the package for initial setup; however, you may be required to switch to wireless setting or purchase a longer cable to extend the camera for longer range. As a rule of thumb, if your camera is close enough to the router use Ethernet cable if possible for optimized result; and for wall mount installation, it’s best to adopt wireless setup. You can choose either way for the application you find suitable. Internet Gateway / Router Modem WAN RJ-45 Ethernet Cable

19 3. Accessing the Camera after Installation There are several ways to get access to your camera on your network. You should probably have a setup similar to the following diagram. You can manage the camera using your PC, Laptop, Tablet or iOS/Android based on mobile phone; we will call it management station in the following context. The key point is that management station and the camera must be connected under the same subnet. Management Station Gateway / Router Ethernet Wi-Fi Wire Setup Wireless Setup

20 3.1. Managing using PC or Laptop 3.1.1. EnViewer Finder EnViewer Finder is a tool provided by EnGenius that helps you discover the camera within a local network. You should be able to find the tool inside the CD. Please install the tool to your management station desktop for quick access when you need it. Please take note of the IP address shown. In this example, 192.168.0.101 is the camera IP address. Double-click on the icon to run.

21 The camera list at the center displays the discovered cameras currently connected to your router (local network). If you do not find the one you intend to configure, please click on Refresh to rescan the network until it appears on the list. Please turn off any heavy-loading applications such as P2P that may occupy your network. Enter Username and Password for the selected camera on the list. Click on Next to start configuration. The EnViewer Finder will guide you step by step through the basic settings Network, DDNS and Config. You can also switch between settings by clicking the icons on the panel. Rescan the network for camera. Go to Network setting

22 Go to DDNS setting Go to Camera Video Configuration setting Upgrade the current camera firmware Reset the current camera to factory default Reboot/restart the current camera

23 EnViewer Finder: Network

24 MODE: There are three modes that your camera can get its IP address. DHCP, Manually, or PPPoE. DHCP: It is the most popular way in the home network setting. It will request IP address from your router automatically. The requirement is that your router should enable DHCP (which is basically the default setting for most of the home router vendors). You are not required to enter any IP related information. Manual: You will need to assign the IP address details in TCP/IP section. Please ensure that the IP address is not being used by someone else in the network.

25 PPPoE: If you are connecting to the Internet without going through your router, you can connect the camera directly to your modem (given that your Internet service is using PPPoE protocol). Please consult your local ISP provider for more detail. Basically, the PPPoE setting is exactly the same as your router. You need to provide at least the Username and Password to get access. UPnP: this feature must be enabled so that the camera can be discovered by UPnP services. Leave it enabled if you unsure what UPnP is.

26 System Time: Like any other surveillance system, time is essential because we want to keep track of the time of the events recorded or detected by the camera. By default, the camera is connected to a public NTP server (pool.ntp.org) and its time is always synchronized with the server over the Internet. Normally, you only need to change the Time Zone. Choose the one that matches your location. Leave the other setting as default should be fine. Setting the wrong time server or time zone will result in inaccurate scheduling and time stamp.

27 Authorization: You may change the Password of ‘admin’ or Camera Name here. Please note that, once you changed the password. You will need to provide your new password next time upon login to the camera through EnViewer Finder or Web Browser. The Camera Name is the camera host name that represents the identity of the camera. If you installed several cameras, please assign a unique name for each camera for better identification.

28 3.1.1.1. EnViewer Finder: DDNS

29 Default DDNS name: Each camera has a unique DDNS name printed on the back of your camera. It is the default DDNS name. DDNS Alias: You may try to rename it (alias) to a name so that you can memorize it better. For instance, you can use your initials with your birthday as a combination; for example, ab19791220. Then you need to check whether the name has been taken by someone else by clicking on Check Availability button. If the alias is not being used by others, then you can access the camera with both your default DDNS and the new alias DDNS (ab19791220.engeniusddns.com). Refresh Time: options are 3HR, 6HR, 9HR, 12HR and 24HR. DDNS server needs to synchronize with your IP address often so that you can access your device over the Internet with DDNS name. Depends on your Internet Service provider, your WAN IP address lease time will be different. You can check with your local Internet Service provider for WAN IP address refresh time. The default setting is 24HR (which means DDNS server will check the synchronization every 24 hours). Normally, the default setting 24HR is okay for most cases.

30 3.1.1.2. EnViewer Finder: Config

31 URL The URLs are provided for your reference. There are many 3rd party media player that supports RTSP streams. You can provide these URLs to those players and view the camera streams in real time. Resolution Usually you do not need to worry about this page setting. However, you may need to know that the camera has two concurrent video streams running at the same time. Stream 1 serves for monitoring over browser while Stream 2 serves mobile APP EnViewer. The reason that Stream 2 has lower resolution (VGA) is that mobile devices have smaller screens and have limited network bandwidth than regular PC/Laptop; therefore, keeping lower resolution helps to smoother the view.

32 Codec This setting determines what codec used for video compression. Please use the default for optimized performance. The compression method affects overall performance and media file size. The options are reserved for advanced purposes only. Max frame rate This setting determines how many frames are taken per second. This setting affects the quality of the video. High frame rate results in smoother video but larger video file. Please Select this option before hitting Finish button. This will open the web browser with the detect Camera IP address entered in the web browser URL for you. Please bookmark it to your favorite so that you don’t have to memorize the IP address when next time you want to login into the camera. You can also use your DDNS name to access the camera management page. Either way works fine. Click Finish when completed.

33 3.1.1.3. EnViewer Finder: Upgrade EnViewer Finder also allows you to upgrade your camera firmware. The product feature may improve over time, you may check EnGenius official web site for the latest firmware. New firmware may contain bug fixes or feature improvement; please download the latest firmware file to your local computer first before proceeding further: Click Browse and select the firmware file you downloaded. Click Update to proceed with upgrade process. It may take a moment for the upgrade process; please wait patiently. WARNING: Do not turn off the device in the middle of upgrade process. Terminating the device during the process will damage the device and may cause the device to fail.

34 3.1.1.4. EnViewer Finder: Reset You can reset the camera to its factory default state and your settings on the camera will be erased. Note: It will take a while for the camera to come back on again. Therefore, the camera will not appear on the camera list if you rescan the network before it resets to default and boots up.

35 3.1.1.5. EnViewer Finder: Reboot You can reboot the camera on EnViewer Finder if the camera stops responding for unknown reason. Click on Yes to proceed. Note: It will take a while for the camera to come back on again. Therefore, the camera will not appear on the camera list if you rescan the network before it boots up.

36 3.1.2. Web Browser You can use web browser on the management station to access the camera by entering IP address or DDNS of your camera. DDNS works only if your router is connected to the Internet. Please refer to the previous section if you do not know the IP address or DDNS of your camera. For this example we have our DDNS and IP address as follows: DDNS: ab19791220.engeniusddns.com IP Address: 192.168.0.101 If you are using EnGenius Intelligent Router or IoT Gateway please proceed to Manage camera over EnGenius Router chapter. If not, please proceed to First Time Basic Setting chapter for more detail guide on camera initial settings.

37 EnGenius Router/Gateway If you are using EnGenius Intelligent Router or IoT Gateway, you can manage the camera through the router management interface. The benefit of this is that you can manage both the router and the camera on a single integrated user interface. Please refer to Manage camera over EnGenius Router section for detail.

38 3.2. Manage using Tablet or Mobile Phones You can manage your camera over Tablet or Mobile Phones using the free EnGenius APP EnViewer. EnViewer currently supports the two most popular Android and iOS platforms. Please search the keyword “EnViewer” in Google Play or iOS Store.

39 4. First Time Basic Settings Open your browser and type in the camera IP (e.g. 192.168.0.103) address or the given DDNS name printed on the label on the back of your camera (e.g. 0f9e76a.engeniusddns.com) using a regular web browser.

40 Enter the default username admin and password admin. Click Login to proceed. For the first time of login, you will be informed to download and install “WebCMS”. Please click on “Download WebCMS“ to start download (you will be required to have Internet connection on your router). WebCMS enables browsers to support camera feature. Don’t worry if you are prompted with a different version number because the software upgrades from time to time.

41 If prompted with the following question, click on Save (Internet Explorer). Save the downloaded file.

42 Once download is completed, you MUST close all the browsers before install WebCMS. Double click on WebCMS to install the program. You may not have noticed, the installation is very fast, it only takes a few seconds for WebCMS to be installed.

43 When installation is completed, open the browser and login into the camera again. You should be able to see the camera viewer in live as shown below. If you do not see the viewer that means you did not install WebCMS properly or try login using other browsers. NOTE: If you are seeing grey color in the viewer, it is because the camera has detected insufficient of light in the room and enabled night vision mode automatically. If you point your camera to a brighter area, you should be able to see it switched to normal color mode. Try a few places to get a feeling on how it works. If listening closely, you may hear the click sound from the camera when night vision is switched on and off. Congratulations, you are now ready to proceed with further camera settings!

44 4.1.1. Setting the Interface Language First of all you may want to change the user interface language. The default factory language is English. To change the language, click on icon the make the change. On the language list, click to select the one you feel comfortable with from the list. The user interface with refresh automatically with your chosen language.

45 4.1.2. Changing the Camera Name On the management page, click to access the configuration Main Menu. On the Main Menu, select Network  UPnP Then, you may want to assign the camera with proper names for better identification if you have several cameras at the same time. Meaningful names such as living room, kitchen, baby room or any other descriptions you find suitable to describe the space being monitored. Select Network  UPnP

46 Hostname: Enter a new name into this field Click Apply to change the camera name.

47 4.1.3. Setting the Camera Time It is crucial to setup camera time properly so that scheduling can be arranged and events be recorded with accurate date and time. On the Main Menu, select System Time Please refer to Chapter 5 for time setting detail.

48 4.1.4. Setting the Storage Folder The Storage Folder is the location where media files will be placed. On the Main Menu, select System  PC Storage Path Please refer to Chapter 5 for detail setting

49 4.1.5. Adding a User Account On the Main Menu, select User Management  User Account Please refer to Chapter 5 for User Management for adding a User.

50 5. User Interface Camera management page allows you to view and configure the camera at real time. This chapter will introduce all supported features and detail configurations.

51 5.1. Navigation Panel

52 The Navigation Panel is located at the top-right corner of the page. Since there are two different user levels (Administrator and Viewer), the functions shown on the Navigation Panel also vary accordingly. For more information about user account, please refer to User Management section. Administrator has full control of all the camera settings. The viewer only has camera view features. The descriptions are as follows Switch the management page to camera viewer within which snapshots or video clips can be taken at real time. Switch the management page to camera setting. Please refer to Main Menu section for detail camera setting. Allows user to change management page language setting. Cloud Service Page

53 Logout

54 5.2. Live View Settings

55 The Live View Management menu is located at the right side of the page. There are two streams running concurrently: Stream1 (1920x1080) and Stream2 (640x360). Stream1 has the higher resolution than stream2. Stream2 serves lower resolution for mobile devices which has smaller screens. You can preview each stream at real time by selecting it from the list. This opens the local folder where the real time captured images and clips are stored. You may change the folder path at Main Menu  System  PC Storage Path This switch only applies to resolution 640 x 360. When enabled, the preview image will switched to 1:1 mode. By default the image will expand and fill the view screen if the actual image is smaller than the view.

56 This switch will hide the browser and expand the view to full screen. You can press ESC button to cancel the full screen mode. ePTZ display the digital zoom in for the region of interest, use your mouse to move the green window at the left bottom to the area you intend to monitor. This button takes a snap-shot on the real time view and store the image in the local folder.

57 Toggle this button to start recording movie clip at real time. Click on the button to start recording. Please note that when icon changed to purple icon the camera is recording. To stop recording, simply click the button again. 5.3. Main Menus Only Administrator Users can get access to Main Menus. Viewers do not have the privilege of changing camera settings. To get access to the Main Menu, click on the setting icon . The Main Menu is shown below.

59 5.4. System The System setting menu consists of system related configurations.

60 5.4.1. Status Status Page displays the detail system level information on the page including current time, firmware version, DDNS name, IP address and etc.

61 5.4.2. Service Port The default setting is as follows. This is only reserved for advanced users who want to keep certain ports for other particular services. Changing the ports will result in unexpected result. Unless necessary, please keep the default setting.

62 5.4.3. Time Like any other surveillance system, time is essential because we want to keep track of the time of the events recorded or detected by the camera. By default, the camera is connected to a public time server (pool.ntp.org) and its time is always synchronized with the server over the Internet. Normally, you only need to change the Time Zone. Choose the one that matches your location. Leave the other setting as default should be fine. Setting the wrong time server or time zone will result in inaccurate scheduling and time stamp. Time Setup: synchronized with time server/ manually setup or synchronized with PC time Time Zone: select time zone NTP Time Server: the time server address Automatically adjust for daylight saving time changes: check the box if applicable

63 5.4.4. PC Storage Path Folder Path: click “Browse” to change the path Snapshot File Type: support image format JPG, PNG & BMP Recording File Type: support format AVI & MP4 Compression rate comparison (High to Low): JPG > PNG > BMP MP4 > AVI You should consider keeping the default setting because it reduces image or clip file size.

64 5.4.5. Firmware The product feature may improve over time; you may check EnGenius official web site for the latest firmware. New firmware may contain bug fixes or feature improvement which is beneficial to you. Either download the latest firmware file to your local computer or use Auto Firmware Upgrade when Internet connection is available. For manual upgrade, click Browse and select the firmware file to start upgrading firmware.

65 Select the downloaded new firmware then click on Open.

66 Click Apply to start upgrading the firmware. It may take a moment for the upgrading process, please wait patiently. WARNING: Do not turn off the device in the middle of upgrade process. Terminating the device during the process will damage the device and may cause the device to fail.

67 5.4.6. Backup There are times that you may want to test new settings or keep different settings for different application scenarios. You can do this with following steps:  Save Settings Click Save to initiate setting backup process.

68 Click Save to store the file to the chosen location.

69  Restore Settings Click on Browse to select the backup file.

70 Choose the configuration file and click on Open. Click on Upload to start storing process.

71 It may take a moment for the uploading process, please wait patiently. WARNING: Do not turn off the device in the middle of the upload. Terminating the device during the process will damage the device and may cause the device to fail.

72 5.4.7. Reboot/Reset to Default There may be times that you feel like to restore the settings to factory default. To reset to default click on the button Reset to Default If the camera for some reason stop responding or acting abnormally, you can choose to Reboot the Device. If the device still does not recover to normal operation, please consider to perform a hard reset (unplug and re-plug the power adapter).

73 5.4.8. Language The default User Interface language is English, you can change the language with just a mouse click. On the language list, click to select the one you feel comfortable with from the list. The user interface with refresh automatically with your chosen language.

74 5.5. Network The Network setting menu consists of Network related configurations.

75 5.5.1. IP Configuration Each camera should be assigned with an IP address in the network for identification. IP Configuration setting allows you to change the method with which the camera obtains its IP address. The default setting Dynamic IP (DHCP) is applicable to most of the application scenario. However, advanced users can also change to Static IP or PPPoE whichever suit the purpose. Mode: Static IP, PPPoE and Dynamic IP (DHCP)

76 Static IP If your network requires Static IP, you need to specify the detail IP settings similar to above. Please note that, if you are managing your camera in local network similar to the example shown above, you will need to configure your management PC/Laptop under the same domain.

77 PPPoE If you are connecting to the Internet without going through your home router, you can connect the camera directly to your modem (given that you are using PPPoE for your Internet service). Please consult your local network service provider for more detail. Basically, the PPPoE setting is exactly the same as what your home router. You need to provide at least Username and Password to get access.

78 Dynamic IP (DHCP) MAC Address: Type in the MAC address to insert the local MAC address into the field. Click Apply when configuration is done to activate new settings. Note: If you have a working Internet connection through your router, there is no need to type in the MAC address. Providing such MAC address only if the IP address assigner binds each IP with a specific MAC address.

79 5.5.2. EnGenius Cloud Service You must Enable EnGenius Cloud first and then choose the Type.

80 A key part about EnGenius Cloud Service is DDNS. Dynamic DNS (DDNS) is a type of DNS that works with dynamic IP address. DDNS keeps update its mapping regularly and ensures a consistent matching so that your device can be accessed over the Internet using a fixed DDNS name. You can either use the default EnGenius DDNS Service or other 3rd party Service you prefer. Users are recommended to use the free DDNS address printed on the label enclosed in the package. This is because ISP often leases dynamic WAN IP address that changes from time to time. DDNS domain name will always be the same even if the WAN IP address changes. The domain name can also be found on your System Status page.

81 Default UID: default UID UID Status: when working properly, it should show “Connected”. Default DDNS: shows the default DDNS Alias DDNS Name: You may find that your DDNS is too difficult to remember. EnGenius provides free DDNS name registration as long as the alias is not yet been taken other EnGenius product users. You can check the availability by clicking on the button Availability Check for verification. In this example, “superman.engeniusddns.com” is available. That is, when the setting is activated, both DDNS name “superman.engeniusddns.com” and “0e95c28.engeniusddns.com” can be used to access this camera. Refresh Time: options are 3HR, 6HR, 9HR, 12HR and 24HR. DDNS server needs to synchronize with your IP address often so that you can access your device over the Internet with DDNS name. Depends on your Internet Service provider, your WAN IP address lease time will be different.

82 You can check with your local Internet Service provider for WAN IP address refresh time. The default setting is 24HR (which means DDNS server will check the synchronization every 24 hours). Normally, the default setting 24HR is okay for most cases. DDNS Status: when working properly, it should show “Connected”. Note: DDNS will only work only if your router is connected to the Internet. If router is not connected to the Internet, your DDNS status will show “Disconnected”.

83 If you prefer to use third-party DDNS server, you can choose this option. The current supported third-party DDNS services are 3322(qdns), DHS, DynDNS, ZoneEdit and CyberGate. Choose the one that best suits your purpose. You should provide your account information so that the camera can communicate with the selected DDNS vendor. Your third-party DDNS service account credential should include the following information. Host Name: please enter your registered Host Name Username: please enter your registered Username Password: please enter the password for this Click Apply when configuration is done to activate new settings.

84 5.5.3. UPnP Universal Plug and Play (UPnP) allows the other device to detect the presence of the camera so that communication become possible. You should enable UPnP if you wish your camera to be recognized by your router. UPnP Traversal makes camera remote access over the Internet possible using camera DDNS name. You won’t be able to access the camera if you disable UPnP feature. Please keep it Enable if you are not sure. Hostname: You may rename your camera to other meaningful names such as storage room, lobby, or any other descriptions you find suitable to describe the space being monitored. UPnP: Enable or Disable UPnP Traversal: Enable or Disable Click Apply when configuration is done to activate new settings.

85 5.6. Wireless Please skip this step if you only use wired setup for your camera. Ensure your router supports wireless connection and enabled. On the management page, click to access the configuration Main Menu. On the other hand, we also need to enable camera’s wireless feature; please check again to ensure you have wireless enabled. All wireless related settings can be found under Wireless menu. The camera store several AP profiles (candidate AP list) although only one AP will be connected at any given time. 5.6.1. Basic On the Main Menu, select Wireless  Basic

87 Pre-Shared Key type. They are automatically detected. Normally, you only need to provide the Pre-Shared Key (password). However, you can still change the settings if they do not match with the actual AP wireless security settings. Enter your Pre-Shared Key and press Save to complete the setting. Please wait for a moment for the setup to complete. While waiting, you can remove RJ45 Ethernet Cable from the camera. It may take a moment for the camera to detach from wired network and

88 switch to the newly established wireless connection with the chosen AP (your router). To check if the connection is successful, you can verify it by login into your camera again. In case the camera is still not accessible, please check your router again to see whether your camera is connected. Also, check the security setting again just for sure. 5.6.2. WPS Wi-Fi Protected Setup (WPS) is a network security standard that allows users to easily secure a wireless network. This feature allows user to setup wireless connection between the camera and AP without entering any detail wireless security configurations such as SSID, encryption method or pre-shared key (password). However, you need to initiate WPS process on both the camera and the AP at the same time so that they can find each other. Normally, for WPS-enabled products, you should be able to find the WPS button on the product. Only few rare cases that require user to initiate WPS process over web page. Make sure WPS feature is Enabled on both the camera and your AP or wireless router. Then, you need to know how to initiate AP or wireless router’s WPS process first. It is mostly likely a simple push of the WSP button on your AP or wireless router. On EDS5255, you can initiate WPS process on the web page or by pressing the WPS button. WPS Button The simplest way to setup wireless connection with an AP or wireless router is by pressing on the WPS button. First, press the WPS button on the AP (there may be changes on the LED lights as signs of initiation). Then, press the WPS button of the camera. Wait a minute for two devices to establish the wireless connection. Done!

89 WPS over web page You can initiate camera’s WPS process on the web page. First, press the WPS button on the AP or wireless router (there may be changes on the LED lights as signs of initiation). On camera’s WPS page, press Start to Process. Wait a minute for two devices to establish the wireless connection. Done! NOTE: For WPS to setup wireless connection successfully, timing is essential. Once AP or wireless router has initiated WPS process, your camera WPS process must be initiated within a given time range. It would be best if you have two devices in close range so that WPS process on both sides can be initiated immediately after another.

91 5.7. Media All media quality related settings can be found under Media menu. These settings will have direct effect on the captured image or video.

92 5.7.1. Video

93 Enable: it is recommended that you enable Time Stamp and Video Title; the timestamp will show on the top-left corner of your video as shown below.

94 5.7.2. Camera You can get better quality by tuning the lighting condition of the camera. For example, in a dark room you may want to set the Brightness higher to generate clearer result. When directly facing an outdoor window (too much light) you may want to lower the Brightness a bit. There may be different settings under different circumstance; therefore, you should tune the setting if the image quality has become too low to serve its purpose. Please refer to the following examples for comparison between low and high for each of the light settings.

95 5.7.2.1. Light Setting Brightness Contrast

96 Sturation Sharpness

97 De-noise Please note that some of the effects will be more obvious in higher resolution at real time.

98 5.7.2.2. Flicker Control The supported options are: 60Hz & 50Hz Flicker Control is an anti-flicker feature setting. AC lamp can cause a flicker effect, which is a consequence of the AC power frequency (50 or 60 Hz). As the light can change from picture to picture, causing light flicker. This will lead to inconsistent light source between each snapshot. To eliminate flicker, configure your camera to PAL (60Hz) or NTSC (50Hz) modes to compensate the effects. Check the power supply of your region for proper setting.

99 5.7.2.3. Mirror Support Mirrors: None, Mirror, Flip and Both There are times that the camera will have to be mounted upside down for sideways. That is, the view become difficult to monitor when it is upside down. The Mirror settings does not reflect on the preview at real time (unlike lighting condition settings). Therefore, you have to click on Apply to see the result. The following examples compares none with a chosen mirror effect. Mirror (Horizontal)

100 None Mirror Flip (Vertical) None Flip Both (Horizontal and Vertical) None Both

101 5.7.2.4. Day/Night Mode This controls Night Vision ON and OFF. Auto: auto detect light sufficiency and switch between Day and Night automatically. Day: force the camera to turn OFF Night Vision. Night: force the camera to turn Night Vision ON. Day Night

102 5.7.3. Advanced Exposure Settings Mode: Manual, Indoor, Outdoor For regular users, please choose indoor or outdoor, if you are not sure about the terms and behavior, the default values will the preconfigured. The areas are grey out for preconfigured settings when you choose Indoor or Outdoor.

103 Manual Choose Manual if you would like to fine tune some of the settings that suits your application. Please be noted that these settings may have impacts on the image quality and performance.

104 5.7.4. Privacy Mask Choose Enable if you would like to put certain areas in private. Please use selected window to hide certain area for privacy purpose.

105 5.8. Event Management This camera supports many smart features that allows you to utilize the camera in many application scenarios. This section will introduce each of them in detail.

107 . Enable/Disable the event control Schedule to set the camera to record video regularly based on a predefined schedule. Time of day can specify the time range for each schedule. Trigger Type by Time or Detectors, if you select the detectors, it can be trigger by Motion detection or Tampering detection. Event Notification can send the message to user when event triggered, you can select Push message, E-mail and VMS at the same time. Event Action includes two types of the action when event triggered.

108 Record to Network Storage or FTP, please remember to setup and enable the correlate settings of Network Storage and FTP, you can refer to Ch5.8.1 and 5.8.2. Snapshot to Network Storage, FTP or E-Mail , please remember to setup and enable the correlate settings of Network Storage, FTP, E-mail, you can refer to Ch5.8.1, 5.8.2 and 5.8.3.

109 5.8.1.1. Motion Detection

110 Motion Detection Window is a hot zone that the camera analyzes for motion (image changes). When a motion is detected within the zone an event will be triggered. When the window is selected, use your mouse to move the window to the area you intend to monitor. There can be 3 windows at the most. The Windows are differentiated by color; Window 1 is Green, Window 2 is Red and Window 3 is Blue. Video OSD Prompt displays the warning on the top lift of the live view page when motion triggered. Uncheck the window to remove the window from the view. Sensitivity: Level 0% to Level 100% (with Level 100% being the most sensitive) Depends on your application, high sensitivity will trigger event more often than low sensitivity and produce more snapshots or videos. However, overly sensitive events will fill up the storage very quickly. Even if you have unlimited storage space, large amount of files can become a problem when you need search through each of the files to find what you are really looking for. It may take some time for you to fine tune the optimal sensitivity for your application. You can adjust the motion detecting area by dragging the four corners to resize the window.

111 Therefore, you can have a combination of three different detection window sizes.

112 5.8.1.2. Tampering Detection Tamper detection is a setting within your IP camera that will send you an alert when the camera is tampered with. Once an action has been detected, whether it’s someone trying to knock the camera down or blocking its view, the alert lets you know to log into the actions to see what happened. Video OSD Prompt displays the warning on the top lift of the live view page when motion triggered. Sensitivity Level: Level 0% to Level 100% (with Level 100% being the most sensitive) Depends on your application, high sensitivity will trigger event more often than low sensitivity and produce more snapshots or videos. However, overly sensitive events will fill up the storage very quickly. Even if you have unlimited storage space, large amount of files can become a problem when you need search through each of the files to find what you are really looking for. It may take some time for you to fine tune the optimal sensitivity for your application.

113 5.8.1.3. Event Action This page provides Event-related settings. Event Action/Buffer Duration until Next Event: can set 20sec(s), 30sec(s), 1min(s), 5min(s), 10min(s), if you set 20sec(s) for this item, system will ignore any trigger during this 20sec(s). Event Snapshot/Snapshot Duration: can set 10sec(s), 20sec(s), if you set 10sec(s) for this item, system will send a snapshot in every 10sec(s).

114 Event Recording Stream Type: H.264 (1920x1080) or H.264 (640x360) Video Length: the maximum video length of time per file Detectors Pre-event Buffer: the length of pre-event time (1~5 seconds) Record Duration: the length of recording time when alarm is triggered. Note: If setting Buffer Duration Until Next Event to 30 seconds, the camera will keep recording for 30 seconds when event is triggered. In this case, if the Video Length is 10 seconds, then 3 files will be generated for single instance of event. If Video Length is 30 seconds, then only 1 file will be generated. Please note that pre-event buffer will extend the length of the video clip for the chosen extra length of time.

115 5.9. Event Server It is required for users to configure Event Server settings before setting camera Event or Schedule Recording. You will have to tell where the captured images or clips are going to be stored. The following concept diagram depicts the flow of the image file when and when captured. The file is stored at one of the predefine storage locations.

116 For EDS5255, Network Storage and FTP are required to have existing servers ready for upload. SMTP is good for small image capture since it sends the file through email. You should choose what is best for your application. SMTP Network Storage: SAMBA Network Storage: NFS FTP

117 5.9.1. Network Storage This camera supports two types of Network Storage: NFS and SAMBA. Before going further, you need to Enable to configure the network storage first. Please refer to the following sections for NFS and SMABA.

118 5.9.1.1. NFS (Network File System) Server: IP address of the NFS server Path: enter the initial path if applicable Folder Size: storage allocated for the camera; the default value 0 signifies infinity. Overwrite: when the defined folder is full, the oldest files will be overwritten to accommodate the new one. Click Apply when done.

119 5.9.1.2. SAMBA Server: IP address of the SAMBA server Path: enter the initial path if applicable User Name: username for accessing SAMBA server Password: password for accessing SAMBA server Folder Size: storage allocated for the camera; the default value 0 signifies infinity. Overwrite: when the defined folder is full, the oldest files will be overwritten to accommodate the new one. Click Test to verify the connection with the server using the username and password. Click Apply when done.

120 5.9.2. FTP (File Transfer Protocol) Server: IP address of the FTP server Port: the FTP server port; default 21 User Name: username for accessing FTP server Password: password for accessing FTP server FTP Path: enter the initial path if applicable Click Test to verify the connection with the server using the username and password. Click Apply when done.

121 5.9.3. E-mail Alerts EDS5255 allows camera to send captured images to the predefined email box to notify about an event or alarm. SMTP is an email sender’s server. You need to check whether your email service provider supports SMTP and obtain the required information for this setting.

122 Email Server Provider: supported Gmail, Yahoo and Hotmail. SSL/TSL: select the type of the authentication as Transport Layer Security (TLS) protocol or Secure Sockets Layer (SSL) protocol SMTP Server: enter the SMTP server address (e.g. smtp.gmail.com). Port: enter SMTP server port (normally 587 or 465) Account: the email account name; if your email is myemail@gmail.com, myemail is the account name. Password: the password you use to login into your email box. From: you can type in your email address or other address if you would like the receiver to reply the email to. To: enter the receiver email here (usually your or the administrator’s email). Subject: enter the email subject here.

123 5.10. Storage Info System will display the storage information on this page; it includes the network storage status, total size and available size. User can click the “Refresh” button to get the latest information of these information. It depends on different browsers, user can double click the mouse on the records of .avi or .jpg file to save and view the video or snapshot.

124 5.9. User Management There are two types of user accounts: Administrator and Viewer. Administrator has full control over the camera settings while viewer only has the accessibility of watching the real time video. Viewer account is particularly useful when you have multiple users such as other staff members. You may have many administrators as well as viewers depending on your needs.

125 Administrator has full control of the camera interface with configuration features as shown below. Viewer only has basic camera view interface.

126 5.10.1. Add User User Name: enter username Password: enter password Confirm Password: enter password for confirmation Authority: select Administrator or Viewer Click Add to add the user

127 5.10.2. Edit User Select a user from the list by click on the check box. Click Edit to change the user account setting.

128 Make the changes and then click Edit to save the changes. Once all necessary changes are made to the accounts, click Apply to make the changes affective.

129 5.10.3. Delete User On the user list, select the user account to be deleted. Click on Delete Selected to delete the account. When prompted with delete confirmation, click Yes to delete.

130 Once all necessary changes are made to the accounts, click Apply to make the changes affective.

131 5.10.4. Push Message Mobile List Here will list the devices which enable the feature of push message on this camera. When an event triggered, camera will send the message to all the devices in this list. You can click “Delete” to disable the feature of the mobile device.

132 6. Camera Connecting to EnGenius Router Smart Recording is an intelligent camera management technology that allows EnGenius users to manage cameras collectively with ease. EnGenius bundles cameras with Intelligent Router and IoT gateway series and provides a single point of entrance for integrated management. Traditionally, if you have multiple cameras installed you will need to go through the tedious configurations on each of the camera. The benefits of Smart Recording are as follows: 1. Easy and Integrated Access EnGenius

133 2. Integrated Storage Smart Recording technology integrates the EnGenius Intelligent Router and IoT Gateway storage feature and allows you to store the media files on the centralized storage over the router. EnGenius

134 3. Easy Remote Access over Internet Traditionally, you cannot get access to your Camera over the Internet without some manual configuration known as Port Forwarding because your camera is installed under a local network. Smart Recording technology takes care of all the complicated setup and leave you with ease of control. That is, you will be able to access any of the cameras in your home by providing their DDNS names on EnViewer or web browser if you are using PC/Laptop. EnGenius Other

135 5.11. Enable Router Storage Function The best thing about Smart Recording is that you can make use of the EnGenius Router Storage function. You should attach an external USB storage device (portable hard-disk or USB flash drive) to your router. Enter the Username and Password of your router and press Login.

136 If you have not yet enable Samba Server on your router, choose USB Port File Sharing. Skip this step if samba is already enabled. Then, Enable Samba Service and click on Apply to activate the function. On your router’s Main Menu, Click System IP Camera to access the connected cameras. Note: that only EnGenius Cameras can be managed collectively by EnGenius Router. For other vendor’s cameras, you still have to configure them one by one manually.

137 You should be see all your cameras listed on the IP Camera Client Table. If not, click Refresh button to scan the network again. Please be noted that only EnGenius Cameras will be listed on the table.

140 IP Camera Name: Lobby (use meaningful name for better identification) Scheduled-Recording: Enable/Disable this type of recording Motion-Recording: Enable/Disable this type of recording Over-Write: Enable/Disable over-writing the old files when there’s no space for storing the new files Folder Name: The name of the folder where the media files of this camera will be stored on the router storage. Storage Size: put 0 if storage is unlimited. Click Apply when done.

144 5.12.4. Synchronize

146 5.14. Access the Media files on the Router 5.14.1. Using web browser Please refer to EnGenius Router user’s manual for more detail on the Shared Storage feature. You can click on USB Port icon to access the storage.

147 Choose Admin and click on Start button. Choose the storage device to access the file.

149 Click the file to download it.

150 5.14.2. Using Windows File Explorer Once enabled Samba on the EnGenius router, you should find the router under Network in your File Explorer as shown above.

151 Double click on ENGENIUS to get access to the storage space. Upon security prompt, enter the router’s username and password to continue.

$152 You can access the media files located under \\ENGENIUS\sda1\IP_Camera\Lobby$

153 6. Camera Connecting to Other Router Normally, you do not need to make any changes to your router setting to be able to use the camera. However, in case if you experience issues in connecting the camera, you should probably check for the following settings. UPnP, UPnP Traversal and Firewall. UPnP and UPnP Traversal: Universal Plug and Play (UPnP) allows the other device to detect the presence of the camera so that communication become possible. Please ensure that your router supports UPnP Traversal and has it enabled. Most of the modern wireless router today supports this feature. You should enable UPnP if you wish your camera to be recognized by the home router. If you can’t find the related settings, they are most likely enabled by default. UPnP Traversal makes camera remote access over the Internet possible using camera DDNS name. Firewall: By default, the firewall function of the router is not configured to filter out specific traffic. However, in case if you have trouble accessing the camera view, it’s likely that the traffic has been blocked by the firewall on your router. You may want to double check whether you have blocked the service ports. Check the camera setting System Service Port. Make sure you do not block the following ports: 80, 50000, 554, 50045, 9091 and 50075.

154 7. Application Guide This chapter demonstrates a common application using EnGenius Camera. The examples assume that the camera is already connected to a router that has Internet accessibility. Note: Please ensure that your router supports UPnP Traversal and has it enabled. Most of the modern wireless router today supports this feature. If you can’t find the related settings, they are most likely enabled by default. UPnP Traversal makes camera remote access over the Internet possible using camera DDNS name (0e95c28.engeniusddns.com).Internet Modem WAN Router / Gateway Ethernet

155 7.1. Example: Remote Surveillance and Motion Detection. The application concept diagram shows a camera monitoring the property like office or warehouse. The management staff wants to remotely monitor their responsible property and needs to be alarmed when motion (intrusion) is detected. Internet [ On Business ] [ Office / Ware house ]

156 7.1.1. Step 1: Choose Event Control Please select preferred Event Action; for example here, E-Mail would be suggested.

157 7.1.2. Step 2: Configure Motion Detection Please specify Window of your interest and click Apply.

158 7.1.3. Step 3: Configure Event Action Select desired Event Duration and Interval; if you enable Event Recording via available methods such as Network Storage or FTP, please also review related settings regarding length and resolution. Once done, click Apply to activate the settings.

159 8. Trouble Shooting 8.1. Viewing Your Video How do I view using a mobile? You can view your video on your mobile devices (iOS or Android) by using EnViewer. EnViewer is an App that allows you to view and manage your camera at real time. Where can I download my app? You can download it by searching APP store (iOS) or Google Play(Android) for “EnViewer”. You can also scan the following QR code to download EnViewer directly.

160 How do I use the web viewer on a computer? You can view the camera at real time using a web browser. The supported web browsers are Google Chrome and Microsoft Internet Explorer. Given that you have configured your camera properly, you should be able to get access to your camera by entering its DDNS or IP address. If you may have troubles finding your camera on your network, please use the provided utility on the enclosed CD, EnViewer Finder, to find out your camera’s current IP address.

161 8.2. Networking How can I minimize interference? Make sure there is no electrical appliance near the camera, such as microwave or devices that may interfere with the camera. Upon experiencing interference, try to turn off possible electrical devices that are currently running.

162 8.3. Security and Privacy Accessing the camera from the Internet is convenient; however, it is also possible for anyone who has your username and password to login into your camera. Therefore, it is crucial to keep your username and password safe and change them regularly. Your videos or images are stored either locally or in network storage. The images and videos are accessible only when provided with proper security check. Can EnGenius employees view my video? No! No one can view your video or login into your camera without security check. The username and password is stored locally in your camera and it is not accessible by anyone but yourself. Therefore, it is important to keep your security information safely.

163 8.4. Cloud Video Services If I cannot connect to the cloud service, what should I do next? Please check your router’s Internet settings. You can first check the Internet connectivity from other devices connecting to the router and determine possible sources to cause the issue. If other connecting devices can connect to the Internet through the router, the problem may be caused from other router settings. Check wireless security settings and turn off any firewall rules on the router to see if connection can get through.

164 9. Appendix Federal Communication Commission Interference Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures: - Reorient or relocate the receiving antenna. - Increase the separation between the equipment and receiver. - Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

165 - Consult the dealer or an experienced radio/TV technician for help. FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.

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