EnGenius Technologies ESR600 Wireless Router User Manual ESR600H UM

EnGenius Technologies Wireless Router ESR600H UM

User Manual.pdf

EnGenius® X-TRA RANGE®ESR Series RouterWireless N DBDC Gigabit App RouterUser Guide V1.0
TABLE OF CONTENTS ITABLE OF CONTENTSProduct OverviewProduct Overview 1-1Key Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1Robust and Reliable Wireless Performance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1Support the Next Generation IPv6 Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1Industry-Standard Wireless Security & Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1Individual Wireless SSID for Guest Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1USB Storages and File Sharing through the Mobile APPs . . . . . . . . . . . . . . . . . . . . . . . .1-2Technical Specification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2Physical Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2LED Indicator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2Hardware Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2Certification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2Physical/Environment Condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3Wireless Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3Software Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
TABLE OF CONTENTS IIWireless N DBDC Gigabit App Router Series Comparison . . . . . . . . . . . . . . . . . . . . . . . . .1-5Package Contents 1-7Product Layout 1-8InstallationSystem Requirements 2-1Wall Mounting 2-2EnGenius Quick StartInstalling the Software 3-1Setup Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1Connecting Network Cables 3-2Web ConfigurationLogging In 4-1Viewing the Dash Board 4-2
TABLE OF CONTENTS IIIMain Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3Home . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3Setup Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3USB Storage Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3IP Cam Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3Logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3Web Menus Overview 4-4System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5Wireless 2.4G . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-6Wireless 5G . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7Parental Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8Guest Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-9IPv6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-10Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-11VPN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-12USB Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-13Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-14
TABLE OF CONTENTS IVTools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-16Installation Setup WizardInternet Setup Wizard 5-1Setting Up Your Internet Connection 5-2Setting Up Your Wireless Connection 5-3Setup Your Device Password 5-4Setup Your Device Time Zone 5-5Setup Your Status and Save Setting 5-7Basic Network SettingsSystem Setup 6-1Viewing System Status 6-1System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1WAN Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-3LAN Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-4WLAN Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-5Guest Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-6Configuring LAN 6-7
TABLE OF CONTENTS VLAN IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-7DHCP Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-8Configuring Dynamic Host Configuration Protocol 6-9DHCP Client Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-9Enable Static DHCP IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-10Current Static DHCP Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-11Configuring Event Logging 6-12Log Message List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-12Monitoring Bandwidth Usage 6-13Configuring the System Language 6-14Configuring IP Cameras 6-15Configuring Internet Settings 6-16View Internet Status 6-16WAN Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-16Configuring Dynamic IP 6-18Dynamic IP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-18DNS Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-19Configuring Static IP 6-20Static IP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-20Configuring PPPoE 6-22
TABLE OF CONTENTS VIConfiguring PPTP 6-24WAN Interface Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-24Dynamic IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-24PPTP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-25Configuring L2TP 6-26WAN Interface Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-26Dynamic IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-26L2TP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-27Configuring DS-Lite 6-28Wireless 2.4G LAN Setup 6-29Configuring Basic Settings 6-29Access Point Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-30Wireless Distribution System Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-31Configuring Advanced Settings 6-34Configuring Security 6-36Encryption Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-37Wired Equivalent Privacy (WEP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-37Wi-Fi Protected Access (WPA) Pre-Shared Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-38WPA RADIUS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-39Configuring Filters 6-40
TABLE OF CONTENTS VIITo view the Filter settings, click Wireless -> Filter. . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-40Enabling Wireless Access Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-40MAC Address Filtering Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-41Configuring Wi-Fi Protected Setup 6-42Configuring Client List 6-43Wireless 5G LAN Setup 6-44Configuring Basic Settings 6-44Access Point Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-45Wireless Distribution System Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-46Configuring Advanced Settings 6-49Configuring Security 6-51Encryption Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-52Wired Equivalent Privacy (WEP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-52Wi-Fi Protected Access (WPA) Pre-Shared Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-53WPA RADIUS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-54Configuring Filters 6-55Enabling Wireless Access Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-55MAC Address Filtering Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-56Configuring Wi-Fi Protected Setup 6-57Configuring Client List 6-58
TABLE OF CONTENTS VIIISetting Up Parental Control 6-59Adding a Control Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-60Viewing Parental Policies 6-63Guest Network 6-64Enabling the Guest Network 6-64Configuring the DHCP Server Setting 6-65Viewing the Client List 6-66DHCP Client Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-66IPv6 6-67Enabling IPv6 Settings 6-67Viewing the IPv6 Connection Status 6-68Configuring Static IPv6 6-69Configuring Autoconfiguration 6-70Configuring PPPoE 6-71Configuring 6to4 6-73Viewing Local Connections 6-74Firewall Setup 6-75Configuring Basic Settings 6-75Configuring Advanced Settings 6-76Configuring Demilitarized Zone 6-101
TABLE OF CONTENTS IXConfiguring Denial of Service 6-102Configuring the Access Control List 6-103Viewing the Access Control List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-103Adding a Control Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-103Virtual Private Network Setup 6-104Viewing Status 6-104Configuring a VPN Tunnel Profile 6-105Creating a Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-105General. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-106SA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-107Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-109Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-110Configuring a User Setting 6-111USB Port 6-1Viewing EnShare 6-1File Sharing 6-2Viewing File Server 6-3Viewing DLNA 6-4Advanced Network Settings 6-5NAT Setup 6-5
TABLE OF CONTENTS XPort Mapping Setup 6-6Current Port Mapping Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-7Port Forwarding Setup 6-8Port Triggering Setup 6-10Application Layer Gateway Setup 6-12Universal Plug and Play Setup 6-13Internet Group Multicast Protocol Setup 6-14Quality of Service Setup 6-15Priority Queue. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-16Bandwidth Allocation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-17Routing Setup 6-18Wake on LAN Setup 6-20Tools Setup 6-21Configuring the Administrator Account 6-21System Time Setting 6-22Synchronize with an NTP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-22Synchronize with a PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-23Dynamic Domain Name Service (DDNS) Setup 6-24Diagnosis the Device 6-25Diagnosing a Network Connection Problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-25
TABLE OF CONTENTS XIUpgrading Firmware 6-26Backing Up Settings 6-27Rebooting the Device 6-28Wireless ServicesIP Camera Client 7-1
TABLE OF CONTENTS XIIAppendix AFederal Communication Commission Interference Statement A-1Appendix BIndustry Canada Statement B-1Appendix CLink Layers C-1Appendix DWorldWide Technical Support D-1
CONVENTIONS XIIIConventionsThe following conventions are used to give the user additional information about specific procedures or content. It is important to pay attention to these conventions as they provide informa-tion to prevent damage to equipment or personal injury.General ConventionsThe following general conventions are used in this document.N/A:Indicates that a component or a procedure is not applica-ble to this model.Prerequisite:Indicates a requirement that must be addressed before proceeding with the current function or procedure.CAUTION!CAUTIONS APPEAR BEFORE THE TEXT IT REFERENCES. CAU-TIONS APPEAR IN CAPITAL LETTERS TO EMPHASIZE THAT THE MESSAGE CONTAINS VITAL HEALTH AND SAFETY INFORMATION.WARNING!Warning information appears before the text it references to emphasize that the content may prevent damage to the device or equipment.Important:Indicates information that is important to know for the proper completion of a procedure, choice of an option, or completing a task.Note:Indicates additional information that is relevant to the cur-rent process or procedure.!!Example:Indicates information used to demonstrate or explain an associated concept.
CONVENTIONS XIVTypographical ConventionsThe following typographical conventions are used in this docu-ment:ItalicsIndicates book titles, directory names, file names, path names, and program/process names.Constant widthIndicates computer output shown on a computer screen, includ-ing menus, prompts, responses to input, and error messages.Constant width boldIndicates commands lines as entered on the computer. Vari-ables contained within user input are shown in angle brackets (< >).BoldIndicates keyboard keys that are pressed by the user.
COPYRIGHT XVCopyrightThis user guide and its content is copyright of © EnGenius Net-works, 2013. All rights reserved.Any redistribution or reproduction in part or in whole in any form is prohibited.Do not distribute, transmit, store in any form of electronic retrieval system or commercially exploit the content without the expressed written permission of EnGenius Networks.
Product OverviewChapter 1
PRODUCT OVERVIEW PRODUCT OVERVIEW 1-11.1 Product OverviewKey FeaturesIEEE802.11a/b/g/n, Dual-Band & Dual ConcurrentUp to 300Mbps on both 2.4G & 5GHz bandGigabits Port Connect to High AV PerformanceExternal Wireless CoverageNext Generation IPv6 CompliantParental Control & Guest NetworkVPN Server Support Lite-Business ApplicationsAdvanced Firewall / Network SecurityUSB file sharing through Mobile App.Easy Setup WizardRobust and Reliable Wireless PerformanceThe ESR Series Router is a Dual-Band-Dual-Concurrent Router, equipped with Wireless-N technology and four Gigabit LAN port switch. This cost effective router can connect to DSL or cable modems to provide high performance Internet access to your computer, mobile, laptop and home entertainment devices. Dual-Band-Dual-Concurrent design to protect your wireless multi-media data quality. Use the 5GHz band to protect sensitive multi-media data, while PC and mobile devices are assigned a 2.4GHz band for Internet surfing. ESR Series Router models support the latest EnGenius X-TRA RANGE technology to increase wireless coverage throughout the house.Support the Next Generation IPv6 ApplicationThe EnGenius ESR Series Router supports the latest IPv6 standard application for all your current and future require-ments.Industry-Standard Wireless Security & FirewallThe ESR Series Router supports various security features including industry-standard WPA/WPA2 wireless encryption to prevent unauthorized access to your network. SPI firmware and MAC/IP address filtering are supported for greater network security for WAN and LAN ports.Individual Wireless SSID for Guest AccessUp to four separate and discrete Wireless SSIDs for friend or visitor Internet access without sacrificing privacy to networked computers or data within your home.
PRODUCT OVERVIEW TECHNICAL SPECIFICATION 1-2USB Storages and File Sharing through the Mobile APPsThe ESR Series Router can function as a Network Storage Server (NAS) while the USB storage device is connected. Users can download, upload and even watch video through their PC/Mobile/Pad through the use of the ESR Series Router router.Technical SpecificationPhysical Interface1x 10/100/1000Mbps WAN Port4x 10/100/1000Mbps LAN Ports1x USB Host Port1x WPS Button1x Reset ButtonLED Indicator5GHz Wireless (ESR600 & ESR 900 models only)2.4GHz WirelessPower LEDWAN LED (Internet connection)WPS LED (Green/Orange)Hardware SpecificationDimension: 161.5 x 41.5mm (Diameter x Height)Weight:Power Adapter: 12V / 1.25ACertificationFCC/CE/IC
PRODUCT OVERVIEW TECHNICAL SPECIFICATION 1-3Physical/Environment ConditionOperation Temp.: 0˚C ~ 40˚CHumidty 90% or less (Non-Condensing)Storage Temp.: -20˚C ~ 60˚CHumidty 95% or less (Non-condensing)Wireless SpecificationIEEE802.11/a/b/g/nWireless Band: 2.4GHz / 5GHz4x Internal High Performance PIFA antennasTx Output Power: 20±2dBm (MAX.)Rx Sensibility: -92dBm (MAX.)(MAX. power may differ depending on local regulations)Software FeaturesOperation mode: AP Router / WDSWi-Fi ON / OFFWireless Output Power ControlWireless QoS (WMM)Multi-SSIDs for both 2.4GHz & 5GHzGuest Network by Wireless SSIDsWPS (PIN / Bottom)Encryption: WEP / WPA / WPA2 / TKIP /AESWAN: PPPoE / Static IP / DHCP / PPTP/ L2TPIPv6 WAN / IPv6 LANDHCP ServerPort Forwarding / Mapping / TaggingALG (Application Layer Gateway)VPN Passthrough: PPTP / L2TP / IPSecLite VPN Server: PPTP / L2TP / IPSecQoS: MAC / IP / Port basedURL / IP / Port / ICMP FilteringClone MACDMZSPI Firewall / Anti-DoS Attack
PRODUCT OVERVIEW TECHNICAL SPECIFICATION 1-4DNS / DDNS / EnGenius DDNS ServiceNTP / Sync. with PCUPnP / UPnP NAT TraversalIGMP ProxyDLNARemote Control / Firmware UpgradeEmergency Recovery Page (System failure)Backup / Restore SettingAuto Power SavingUSB: FTP Server / SAMBA / File SharingWeb Based File Server (USB sharing)EnShare Mobile APP* (IOS/Android) Supported*Not yet available. Firmware upgrading is required when support is available.
PRODUCT OVERVIEW WIRELESS N DBDC GIGABIT APP ROUTER SERIES COMPARISON 1-5Wireless N DBDC Gigabit App Router Series ComparisonMODEL NAME ESR300 ESR350 ESR600 ESR900Wireless BAND 2.4 GHz, 802.11b/g/n 2.4 GHz, 802.11b/g/n 2.4 / 5G GHz802.11 a/b/g/n 2.4 / 5G GHz802.11 a/b/g/nWiFiDATA RATE 300Mbps 300Mbps 2.4G: 300Mbps5G: 300Mbps2.4G: 450Mbps5G: 450MbpsOperation Mode Router Router Router RouterWAN INTERFACE 1 x 10/100Mbps 1 x 10/100/1000Mbps 1 x 10/100/1000Mbps 1 x 10/100/1000Mbps LAN INTERFACE 4 x 10/100Mbps 4 x 10/100/1000Mbps 4 x 10/100/1000Mbps 4 x 10/100/1000Mbps Max. Output Power 22dBm 22dBm 22dBm 19dBmLED PWR/WiFi/WAN PWR/WiFi/WAN PWR/2.4G WiFi/5G WiFi/WAN/WPS PWR/2.4G WiFi/5G WiFi/WAN/WPSAntenna 2.4G internal x 2 2.4G internal x 2 2.4G 3.5dBi internal x 2 2.4G 3.5dBi internal x 33.5dBi 3.5dBi 5G 3.5dBi internal x 2 5G 3.5dBi internal x 3USB port 1x USB2.0 1x USB2.0 1x USB2.0 1x USB2.0DLNA Y Y Y YMobile APP support iOS/Android iOS/Android iOS/Android iOS/Android
PRODUCT OVERVIEW WIRELESS N DBDC GIGABIT APP ROUTER SERIES COMPARISON 1-6WPS / Reset Y Y Y YParental Control Y Y Y YIPv6 Compliance Y Y Y YGuest Network Y Y Y YMulti-Language Y / 5 Countries Y / 5 Countries Y / 5 Countries Y / 5 CountriesMODEL NAME ESR300 ESR350 ESR600 ESR900
PRODUCT OVERVIEW PACKAGE CONTENTS 1-71.2 Package ContentsITEM QUANTITYESR Series Router Wireless N DBDC Gigabit App Router 1Quick Start Guide 112V/1A Power Adaptor 1Rj-45 Ethernet Cable 1
PRODUCT OVERVIEW PRODUCT LAYOUT 1-81.3 Product LayoutAB C D EITEM DESCRIPTIONA WLAN 5GHz LED Wireless 5GHz LEDB WLAN 2.4GHz LED Wireless 2.4GHz LEDB Power LED Power status LEDD WAN Port LED WAN status LEDE WPA LED WPA status LED
PRODUCT OVERVIEW PRODUCT LAYOUT 1-912 3 4 5ITEM DESCRIPTION1 DC Power Jack Connects the ESR Series Router to a DC power adapter source.2 WAN Port Connects the ESR Series Router to a modem.3 LAN Ports (1 – 4) Connects up to four computers (4) to a local area network (LAN) using Ethernet cable.4 Reset Button To reset to factory settings, press button for > 11 seconds.5 WPS ButtonWi-Fi Protected Setup button.To activate WPS, press button for 1~5 seconds.
InstallationChapter 2
INSTALLATION SYSTEM REQUIREMENTS 2-12.1 System RequirementsTo install an ESR600 Series Router, you need the following:Computer (Windows, Linux, OSX Operating System)Web Browser (Internet Explorer, FireFox, Chrome, Safari)Network Interface Card with an open RJ-45 Ethernet PortWi-Fi Card or USB Wi-Fi Dongle (802.11 B/G/N) **An existing router or access point (AP) with SSID broad-castCAT5 Ethernet Cables** Optional
INSTALLATION WALL MOUNTING 2-22.2 Wall MountingMounting the ESR600 Series Router on a wall optimizes the wireless access range.To mount the device on the wall do the following: 1. Measure the distance from the middle of each mounting screw hole.2. Mark the locations of the screw holes on the wall.3. Drill a hole for each marked location and insert a screw in each.4. Install and secure the mounts onto the ESR600 Series Router.5. Install the ESR600 Series Router on the wall.Note:Choose a location that is within reach of an electrical outlet for the AC adapter and the DSL or Cable modem.Note:Make sure to leave enough of the screw head above the wall surface to secure the ESR600 Series Router.
EnGenius Quick StartChapter 3
ENGENIUS QUICK START INSTALLING THE SOFTWARE 3-13.1 Installing the SoftwareSetup NotesWhen considering the placement of the ESR600 Series Router remember the following:It must be close to an electrical outlet.Upon first setup, it must be close to the computer that is used to set up and configure the ESR600 Series Router.For optimal wireless access place the ESR600 Series Router in the center of the room, at a high altitude and with an unobstructed view of the other wireless devices.Other electronic devices can interfere with the wireless frequency of the ESR600 Series Router and reduce the wireless access range.InstallationNo software installation required.Note:Before getting started, please power off the cable or DSL modem.
ENGENIUS QUICK START CONNECTING NETWORK CABLES 3-23.2 Connecting Network CablesCAUTION!UNPLUG ALL PERIPHERALS AND THE ADAPTER BEFORE STARTING WITH THIS PROCEDURE.1. Connect the adapter cable to an electrical outlet.Note:The Power LED lights up to show the device is active.2. Plug one end of an Ethernet cable into the LAN port on the back panel of the device. Plug the other end of the cable into the Ethernet port of the computer.Note:Make sure the network cables and power adapter are firmly connected.!
Web ConfigurationChapter 4
WEB CONFIGURATION LOGGING IN 4-14.1 Logging InNote:If the login screen does not display, enter the default IP address of 192.168.0.1.1. At the login screen enter a user name and a pass-word. 2. Click Login to continue.Default settingsuser name: adminpassword: admin.
WEB CONFIGURATION VIEWING THE DASH BOARD 4-24.2 Viewing the Dash BoardThe main screen, or dashboard, provides access to all of the ESR Series Router’s services. Setup WizardNetwork SettingsIP Cam ViewerLogoutLanguageUSB Storage SharingHome
WEB CONFIGURATION MAIN MENU 4-3Main MenuThe Home, Setup Wizard, Network Settings, USB Storage Sharing, IP Cam Viewer, Language, and Logout links available from the main menu.HomeThe Home link displays the dashboard screen.Setup WizardThe Setup Wizard link starts the wizard that automatically con-figures the ESR Series Router. Refer to “Internet Setup Wizard” on page 5-1.Network SettingsThe Network Settings link displays the menus to manually con-figure the ESR Series Router. Refer to “Web Menus Overview” on page 4-4.USB Storage SharingThe USB Storage Sharing link displays the menus to access shared storage devices connected to the ESR Series Router. Refer to “Web Menus Overview” on page 4-4.IP Cam ViewerThe IP Cam Viewer link displays the menus to view an IP cam-era connected to the network. Refer to “Web Menus Overview” on page 4-4.LanguageThe Language link displays the menu to set the OSD language. Refer to “Configuring the System Language” on page 6-14.LogoutThe Logout link closes the ESR Series Router configuration software.
WEB CONFIGURATION WEB MENUS OVERVIEW 4-44.3 Web Menus OverviewSystemView and edit settings that affect system functionality.Operation ModeConfigure the device to be a universal repeater or a client bridge.StatusDisplay the summary of the current system status.Schedule Schedule services to start and stop at specific times or intervals.Event Log View recorded system operations and network activity events.Monitor View the current network traffic bandwidth usage.Language Configure the application menu and GUI language.IP CameraView the IP cameras connected to the ESR Series Router.
WEB CONFIGURATION WEB MENUS OVERVIEW 4-5InternetView and edit settings that affect network connectivity.StatusDisplay the summary of the Internet status and type of connection.Dynamic IP Setup a dynamic IP connection to an Internet service provider (ISP).Static IPSetup a static IP connection to an ISP.PPPoESetup a PPPoE connection to an ISP.PPTPSetup a PPTP connection to an ISP.L2TPSetup an L2TP connection to an ISP.
WEB CONFIGURATION WEB MENUS OVERVIEW 4-6Wireless 2.4GView and edit settings for 2.4G wireless network connectivity.Status View the current wireless connection status and related information.Basic Configure the minimum settings required to setup a wireless network connection.Advanced Configure the advanced network settings.Security Configure the wireless network security settings.Filter Configure a list of clients that are allowed to wirelessly connect to the network.WPS Automate the connection between the a wireless device and the ESR Series Router using an 8-digit PIN.Client List View the 2.4G wireless devices currently connected to the network.
WEB CONFIGURATION WEB MENUS OVERVIEW 4-7Wireless 5GView and edit settings for 5G wireless network connectivity.Status View the current wireless connection status and related information.Basic Configure the minimum settings required to setup a wireless network connection.Advanced Configure the advanced network settings.Security Configure the wireless network security settings.Filter Configure a list of clients that are allowed to wirelessly connect to the network.WPS Automate the connection between the a wireless device and the ESR Series Router using an 8-digit PIN.Client List View the 5G wireless devices currently connected to the network.
WEB CONFIGURATION WEB MENUS OVERVIEW 4-8Parental ControlView and edit settings for parental control.Wizard Enable or disable the Parental Control function. The menu also provides information for config-uring parental control policies.Web Monitor The menu provides a log of the events for defined parental control policies.
WEB CONFIGURATION WEB MENUS OVERVIEW 4-9Guest NetworkView and edit settings for a guest network.Selection Enable or disable the Guest Network function.DHCP Server Setting Configure the Guest Network DHCP server settings.DHCP Client List Configure the Guest Network client list.
WEB CONFIGURATION WEB MENUS OVERVIEW 4-10IPv6 View and edit settings for the IPv6 protocol.BasicAllows you to enable or disable the IPv6 and IPv6 Pass-through functions.Status Shows IPv6 LAN connection details.Static IPv6 Configure the IPv6 protocol.Auto Configuration Configure the IPv6 by obtaining the information through the ISP provider.PPPoE Configure the PPPoE network protocol, obtain information from you Internet Service Provider (ISP).6to4 Configure the IPv6 to IPv4 transition mechanism to migrate IPv4 to allow IPv6 packets to be transmitted over the IPv4 protocol.Link Local Configure the IPv6 link local address.
WEB CONFIGURATION WEB MENUS OVERVIEW 4-11Firewall View and edit settings for the network firewall.Basic Enable or disable the network firewall.Advanced Configure virtual private network (VPN) packets.DMZ Redirect packets from the WAN port IP address to a particular IP address on the LAN.DoS Enable or disable blocking of denial of service (DoS) attacks.ACL Configure access control lists.
WEB CONFIGURATION WEB MENUS OVERVIEW 4-12VPN View and edit settings for VPN tunnelling.Status View the status of current VPN tunnels.Profile Setting Manually configure VPN tunnels.User Setting Configure users, user ID and password combinations, and assign access to specific VPN tun-nels.Wizard Automatically configure VPN tunnels with guidance from the software.
WEB CONFIGURATION WEB MENUS OVERVIEW 4-13USB Port View and edit settings for storage sharing.Enshare Enable or disable the EnShare remote access function.File Sharing Enable or disable the Samba sharing function.File Server Enable and configure the File Server function. DLNA Enable the DLNA server software to turn your PC into a server. By enabling the DLNA server you can provide access to compatible devices to use your media libraries.
WEB CONFIGURATION WEB MENUS OVERVIEW 4-14AdvancedView and configure advanced system and network settings.NATEnable or disable Network Address Translation (NAT).Port MappingRe-direct a range of service port numbers to a specified LAN IP address.Port ForwardingConfigure server applications to send and receive data from specific ports on the network.Port TriggeringConfigure applications that require multiple connections and different inbound and outbound connections.ALGConfigure the application layer gateway (ALG).UPnP Enable or disable Universal Plug and Play (UPnP) functionality.IGMPEnable or disable the Internet Group Multicast Protocol (IGMP).
WEB CONFIGURATION WEB MENUS OVERVIEW 4-15QoSConfigure the network quality of service (QoS) setting by prioritizing the uplink and downlink bandwidth.RoutingConfigure static routing.WOLConfigure wake on LAN (WOL) to turn on a computer over the network.
WEB CONFIGURATION WEB MENUS OVERVIEW 4-16Tools View and configure system and network tools settings.Admin Configure the administrator password used to login to the router.Time Configure the system time on the router.DDNS Map a static domain name to a dynamic IP address.Diagnosis Check if a specific computer is connected to the LAN.Firmware Update the router’s firmware.Backup Load or save configuration settings from a backup file or restore the factory default settings.Reset Manually reset the router.
Installation Setup WizardChapter 5
INSTALLATION SETUP WIZARD INTERNET SETUP WIZARD 5-15.1 Internet Setup WizardUse the Wizard to detect and setup the type of internet connec-tion, setup a secure Wi-Fi connection, create an administrator password to secure the device, and set the date and time prop-erties.To use the Internet setup wizard, follow these steps:1. Click the Wizard button to show the Wizard start screen.2. Click Next to continue with the setup procedure.Wizard Button
INSTALLATION SETUP WIZARD SETTING UP YOUR INTERNET CONNECTION 5-25.1.1 Setting Up Your Internet Connection1. Decide how to setup the Internet connection.Select Auto Detect to let the wizard setup the Inter-net connection.Select Manual Setup to set the properties yourself.2. Click Next to continue or Prev to return to the previous screen.If you selected Manual Setup, follow these steps:3. Select the Internet connection type and enter the connec-tion properties.4. Click Next to continue, Prev to return to the previous screen, or Cancel to abort the procedure.Note:It is recommended to let the device setup the Internet connection automatically.Note:The connection types available are static IP, PPPoE, Dynamic IP, PPTP, and L2TP. For a description of the properties for the different connection types, refer to “WAN Settings” on page 6-39.
INSTALLATION SETUP WIZARD SETTING UP YOUR WIRELESS CONNECTION 5-35.1.1 Setting Up Your Wireless ConnectionSetup secure connections to 2.4G and 5G Wi-Fi networks.To setup a secure 2.4G Wi-Fi network, follow these steps:1. Enter a router name in the Wi-Fi Name (SSID) text field.2. Select the security level from the Encryption dropdown list.3. Enter a password in the Encryption Key text field.4. Repeat steps 1 to 3 to setup a secure 5G Wi-Fi network.5. Click Next to continue, Prev to return to the previous screen, or Cancel to abort the procedure.Important:To ensure the network is secure, it is recommended to select High for an encryption level.
INSTALLATION SETUP WIZARD SETUP YOUR DEVICE PASSWORD 5-45.1.1 Setup Your Device PasswordSetup a password to login to the ESR Series Router.1. Enter a password in the New Password text field.2. Enter the same password in the Repeat New Pass-word text field.3. Click Prev to return to the previous screen, Skip to skip this procedure, Next to continue, or Cancel to abort the procedure.
INSTALLATION SETUP WIZARD SETUP YOUR DEVICE TIME ZONE 5-55.1.1 Setup Your Device Time ZoneSetup date and time syncronization on the ESR Series Router with a PC or an Network Time Protocol (NTP) server.To syncronize date and time settings with a PC, follow these steps:1. Select Syncronize with PC from the Time Setup dropdown list. The date and time values are shown in the PC Date and Time text field.2. Click Prev to return to the previous screen, Apply to save the settings, or Cancel to abort the procedure.To syncronize the date and time settings with an NTP server, follow these steps:1. Select Syncronize with NTP Server from the Time Setup dropdown list.2. Select a time zone value from the Time Zone dropdown list.3. Enter an IP address or domain name of an NTP server in the NTP Server text field.4. Click the Enable Daylight Saving check box to enable or disable daylight savings time.5. Select the date and time values when daylights savings time starts in the Start Time dropdown lists.
INSTALLATION SETUP WIZARD SETUP YOUR DEVICE TIME ZONE 5-66. Select the date and time values when daylights savings time ends in the End Time dropdown lists.7. Click Prev to return to the previous screen, Apply to save the settings, or Cancel to abort the procedure.
INSTALLATION SETUP WIZARD SETUP YOUR STATUS AND SAVE SETTING 5-75.1.1 Setup Your Status and Save SettingSave the connection and security settings and setup up a cus-tom DDNS domain name to use with the ESR Series Router.To review or modify the device settings, follow these steps:1. Review the settings shown on the screen for the Internet connection, 2.4G and 5G Wi-Fi networks, and the ESR Series Router administrator login.2. Change settings to the Internet connection and Wi-Fi net-work settings by clicking the Setup button.3. Click Enable to setup a custom DDNS domain name for the ESR Series Router or Disable to use the default name.To setup as custom DDNS domain name, follow these steps:a. Enter a domain name in the Domain Name text field.b. Select a time interval to refresh the DNS records from the Refresh dropdown list.c. Click Apply to save the DDNS settings.4. Click Save to save the settings and close the wizard.
Basic Network SettingsChapter 6
Wireless ServicesChapter 7
WIRELESS SERVICES IP CAMERA CLIENT 7-17.2 IP Camera ClientThe EnGenius IP cam feature is only available to the EnGenius IP cam
APPENDIX A APPENDIX A A-1Appendix AFederal Communication Commission Interference StatementThis equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a partic-ular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turn-ing the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:Reorient or relocate the receiving antenna.Increase the separation between the equipment and receiver.Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.Consult the dealer or an experienced radio/TV technician for help.This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause unde-sired operation.This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.Operations in the 5.15-5.25GHz band are restricted to indoor usage only.WARNING!Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.!
APPENDIX A FEDERAL COMMUNICATION COMMISSION INTERFERENCE STATEMENT A-2FCC Radiation Exposure Statement:Industry Canada statement:Avertissement:Radiation Exposure Statement:Important:This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 35cm between the radiator & your body.Important:This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.Ce dispositif est conforme à la norme CNR-210 d'Industrie Canada applicable aux appareils radio exempts de licence. Son fonctionnement est sujet aux deux conditions suivantes: (1) le dispositif ne doit pas produire de brouillage préjudiciable, et (2) ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement indésirable. WARNING!(i) the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems;(ii) high-power radars are allocated as primary users (i.e. priority users) of the bands 5250-5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices.Important:(i) les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux;(ii) De plus, les utilisateurs devraient aussi être avisés que les utilisateurs de radars de haute puissance sont désignés utilisateurs principaux (c.-à-d., qu’ils ont la priorité) pour les bandes 5250-5350 MHz et 5650-5850 MHz et que ces radars pourraient causer du brouillage et/ou des dommages aux dispositifs LAN-EL.Important:Cet équipement est conforme aux limites d'exposition aux rayonnements IC établies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 35cm de distance entre la source de rayonnement et votre corps.!
APPENDIX B APPENDIX B B-1Appendix BIndustry Canada StatementThis device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.Ce dispositif est conforme à la norme CNR-210 d'Industrie Canada applicable aux appareils radio exempts de licence. Son fonc-tionnement est sujet aux deux conditions suivantes: (1) le dispositif ne doit pas produire de brouillage préjudiciable, et (2) ce disposi-tif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement indésirable.Important:Radiation Exposure Statement: This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 35cm between the radiator & your body.Déclaration d'exposition aux radiations: Cet équipement est conforme aux limites d'exposition aux rayonnements IC établies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 35 cm de distance entre la source de rayonnement et votre corps.
APPENDIX C APPENDIX C C-1Appendix CLink LayersThere are different ways of connecting your personal computer (PC) or mobile computing device to the Internet. Here are four of the most common ways and how to connect to the Internet using them.Dynamic IP Address (DHCP)A DHCP of connection is where your internet connection is usually always on and your internet service provider automatically pro-vides you with an IP address. A DHCP connection is usually from a Cable internet service.Static IPTo set up a Static IP connection, enter the following: IP Address of the Internet Connection, Subnet Mask, Default Gateway, and both DNS Servers. This information can be obtained by either your Internet Service provider or Network Administrator. If your internet ser-vice provider requires a username and password to connect, you will then be prompted to enter the correct information.MTU: Maximum Transmission Unit. It specifies the largest packet size permitted for internet transmission. The factory default MTU size of Static IP is 1500. If you wish to manually change the MTU size, set it between 512 and 1500. Point-to-Point Protocol over Ethernet (PPPoE)Point-to-Point Protocol over Ethernet (PPPoE): To set up a PPPoE connection, enter the Username, Password, and Service (name) of the internet connection provided by your ISP. Click Next and the ERB300H/150H should connect to the internet successfully. A PPPoE connection is usually from a DSL internet service.1. Login: The username or e-mail address that the internet connection uses to access internet connectivity.2. Password: The password that corresponds to the username or e-mail address used to connect to the internet in the PPPoE.3. Service Name: The Service Name is optional. This is to signify the name of the Internet Service Provider.
APPENDIX C LINK LAYERS C-24. MTU: Maximum Transmission Unit. It specifies the largest packet size permitted for internet transmission. The factory default MTU size of Static IP is 1500. If you wish to manually change the MTU size, set it between 512 and 1500. 5. Point-to-Point Tunneling Protocol (PPTP)To set up a PPTP connection, enter the type of WAN connection (Static IP or DHCP). After, depending on the type of WAN, follow the instructions of DHCP or Static IP to fill out the corresponding information. Then, proceed to enter the Username, Password, Ser-vice, and Connection ID of the PPTP internet connection. Once completed, click Next. Once configured, the internet connection will successfully connect.Layer 2 Tunneling Protocol (L2TP)To set up an L2TP connection, enter the type of WAN connection (Static IP or DHCP). After, depending on the type of WAN, follow the instructions of DHCP or Static IP to fill out the corresponding information. Then, proceed to enter the Username, Password, and Service. Click next when completed. Once configured, the internet connection will successfully connect.MTU: Maximum Transmission Unit. It specifies the largest packet size permitted for internet transmission. The factory default MTU size of Static IP is 1500. If you wish to manually change the MTU size, set it between 512 and 1500.
APPENDIX D APPENDIX D D-1Appendix DWorldWide Technical SupportREGION/COUNTRY OF PURCHASE SERVICE CENTRE SERVICE INFORMATIONCanadaCANADA web site www.engeniuscanada.comemail rma@engeniuscanada.comcontact numbers Toll Free: (+1) 888-397-2788Local: (+1) 905-940-8181hours of operation Monday - Friday9:00AM to 5:30PM EST (GMT-5)USALOS ANGELES, USA web site www.engeniustech.comemail support@engeniustech.comcontact numbers Toll Free: (+1) 888-735-7888Local: (+1) 714-432-8668hours of operation Monday - Friday8:00 AM to 4:30 PM PST (GMT-8)Mexico, Central and Southern America MIAMI, USA web site [ES] es.engeniustech.com[PT] pg.engeniustech.comemail miamisupport@engeniustech.comcontact numbersMiami: (+1) 305-887-7378Sao Paulo, Brazil: (+55)11-3957-0303D.F., Mexico:(+52)55-1163-8894 hours of operation Monday - Friday8:00 AM to 5:30PM EST (GMT-5)
APPENDIX D WORLDWIDE TECHNICAL SUPPORT D-2EuropeNETHERLANDS web site www.engeniusnetworks.euemail support@engeniusnetworks.eucontact numbers (+31) 40-8200-887 hours of operation Monday - Friday9:00 AM - 5:00 PM (GMT+1)AfricaMiddle EastRussiaCIS / Armenia, Azerbaijan, Belarus,Georgia, Kazakhstan, Kyrgyzstan,Moldova, Tajikistan,Turkmenistan, Ukraine,UzbekistanTurkeyAfghanistanPakistanBangladesh, Maldives,Nepal, Bhutan, Sri LankaDUBAI, UAE web site www.engenius-me.comemail support@engenius-me.comcontact numbersToll Free:U.A.E.: 800-EnGenius800-364-364-87General:(+971) 4357-5599hours of operation Sunday - Thursday9:00 AM - 6:00 PM (GMT+4)Singapore, Cambodia,Indonesia, Malaysia,Thailand, Philippines,VietnamChina, Hong Kong, KoreaIndiaSouth AfricaOceaniaSINGAPORE web site www.engeniustech.com.sg/e_warranty_formemail techsupport@engeniustech.com.sgcontact numbers Toll Free:Singapore: 1800-364-3648hours of operation Monday - Friday9:00 AM - 6:00 PM (GMT+8)Others TAIWAN, R.O.C. web site www.engeniusnetworks.comemail technology@senao.comREGION/COUNTRY OF PURCHASE SERVICE CENTRE SERVICE INFORMATION
APPENDIX D WORLDWIDE TECHNICAL SUPPORT D-3Note:* Service hours are based on the local time of the service center.* Please visit the website for the latest information about customer service.REGION/COUNTRY OF PURCHASE SERVICE CENTRE SERVICE INFORMATION

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