Entrust Q10055 SP55 Card Printer User Manual Quark Printer Guide

Entrust Datacard Corporation SP55 Card Printer Quark Printer Guide

Contents

printer guide

SP55 Printer Guide554733-001September 2003FCC ID: GDI-Q10055
Information resources for the SP55 Printer Installation To install the printer:To install one printer to a PC using a USB cable, see the Installation Map, shipped at the top of the printer carton.For detailed installation information or for special situations (such as network installation), see e-Guide/SP Series/SP_Info_Central.chm on the driver CD-ROM.Insert thumbnail of Installation Map here.Message Help If you see a message, click Help on the message box. Really! Help topics are short and to the point.Printer Guide This Printer Guide contains operating information for the printer and driver. Insert thumbnail of Printer Guide here.SP Info Central and e-Guide For in-depth information about using the printer or driver, click the SP Info Central icon on the desktop. (Insert the CD-ROM and choose User Information to install SP Series Info Central if the icon is not on the desktop.)FAQsService and Support FAQs at www.datacard.com provide answers to questions about the SP55 printer.DealerFor help with questions not addressed by other SP55 information, contact your dealer.Customer CareContact the Datacard Customer Care Center at 1.800.328.3996 (U.S. & Canada) or 1.952.988.2316 (worldwide).
539355-001 Rev. 01 Page iiiContentsAbout the printer . . . . . . . . . . . . . . . . . . . . . 1Loading cards . . . . . . . . . . . . . . . . . . . . . . . 5Loading print ribbon . . . . . . . . . . . . . . . . . . . 7Check the PC connection . . . . . . . . . . . . . . . . 9Status light . . . . . . . . . . . . . . . . . . . . . . . . 11Opening Properties or Printing Preferences . . 13Open the Printer Toolbox . . . . . . . . . . . . . . 15Cleaning the printer . . . . . . . . . . . . . . . . . . 17Printer supplies . . . . . . . . . . . . . . . . . . . . . 21Getting the most out of your printer . . . . . . . 23Troubleshooting . . . . . . . . . . . . . . . . . . . . . 25Site requirements . . . . . . . . . . . . . . . . . . . . 27Legal Notices (FCC) . . . . . . . . . . . . . . . . . . 28
Page 1About the printerThe outside of the printerPrinter Cover.Latch: Lift the latch to open the printer cover.Input Hopper: Open the cover to load blank cards.Output Hopper: Remove completed cards.Ready button: Push to pause or unpause the printer.The status light helps you understand printer operation. See “Status light” on page 11 for details.
Page 2Ports are located on the left side of the printer.Manual Advance Knob: Use to release a card in the printer or to turn rollers.Power Receptacle: Plug in the power supply to power on the printer.Securit lock receptacle: Connect the optional security lock to the printer (not visible in this drawing).Cable Guides: Hold the data cable securely.Optional Smart Card USB Port: See “Features and options” on page 4.Optional Smart Card Serial Port: See “Features and options” on page 4.USB Data Port: Connect the data cable to the printer. ALL printers use this port.
Page 3The inside of the printerCover Arm: Holds the cover and printhead cartridge in place.Printhead Cartridge: Applies the image to the card. The label includes ”YMC” for color or “K” for monochrome printheads.Print ribbon cartridge with print ribbon. Printer Label: Includes the serial number and model information (located on the left side of the printer and not visible in this drawing).Cleaning roller (not visible in this drawing): Removes dust and debris from cards.Tip: Lift the latch to open the printer and see inside.
Page 4Features and optionsFeatures and options are identified on the printer label. • Printers with “K” printing can print one color (monochrome). “C” printing is full-color printing.• All SP55 printers use a USB connection.• SP55 printers can include a duplex module.•A magnetic stripe module can be a three-track (IAT) or single-track (NTT) module. It is visible inside the printer.• An optional smart card module can have:• Contact coupler (SC1x0 on the label): Visible inside the printer. Includes a USB port on the printer.• Contactless (RF) coupler (SC20x): Includes a serial or USB port.• Contact station (SC300): Visible inside the printer. Includes a serial port. • Combination smart card coupler (SC4xx): Contact and contactless couplers. Visible inside the printer. Includes a USB or serial port. See SP Series Info Central for codes. Model: SP55 SN: 020120Config: SP55CUSBIATSC110Printing: C or KConnection: USBMagnetic Stripe: MS3 or MS1Smart Card
Page 5Loading cards1Open the input hopper cover.2Remove cards from the original package. Tips: Handling cardsDo not touch the surface of cards before printing them. (Oils on hands will reduce printing quality.)Handle cards by the edges or wear gloves. Cards can stick together: Slide or fan cards to separate the edges.Orient all unprinted cards the same way.
Page 63Place the cards in the card tray. The diagram shows the typical locations for the magnetic stripe and smart card chip.4Close the input hopper cover. Push the cover closed to align cards.See SP Series Info Central for information about cards to use in the printer.Magnetic stripeSmart card chip
Page 7Loading print ribbon1Open the printer. 2Remove the ribbon cartridge with the used ribbon.3Remove both used ribbon spools from the cartridge.Tips: Handling print ribbonKeep unused ribbon in the original package.Don’t place ribbon on a dusty or dirty surface–dirt could damage the printhead.4Run a cleaning card and replace the cleaning sleeve at the same time that you load a new print ribbon. See “Cleaning the printer” on page 17 for the steps to follow.5Load the new roll of print ribbon on the cartridge. • Put the full spool of ribbon on the supply spindle of the ribbon cartridge. Push until the spool clicks onto the spindle.
Page 8• Put the empty take-up spool on the spindle with the solid black gear. Push until the spool clicks onto the spindle.6Replace the loaded ribbon cartridge in the printer.• Make sure both spindles rest in the black supports on the left side of the printer.• Make sure the ribbon cartridge handle rests in the supports on the right side of the printer.• Make sure to install the full, new spool toward the input hopper of the printer.7Close the printer cover. Press down firmly to latch it.
Page 9Check the PC connectionThe printer and PC are connected when the printer is set up. Before beginning card processing, make sure the connection is complete.The USB data cable should be connected to a USB port on the PC and to the USB data port on the printer.The printer can be connected in these other ways:Through a direct network connection, where the printer is connected to a network (using a print server) and the PC is connected to the same network.As a shared printer, where the printer is connected to another PC on the network and the user’s PC is connected to the network. See SP Info Central for more information about connecting the printer.
Page 10Power on the printerPlug in the printer to power it on. The printer does not have a power switch.1Make sure the power supply cord connects to the printer power receptacle (1). 2Connect the power cord to the power supply (2).3Connect the power cord to the power outlet (3). 4The printer powers on and initializes.Tips for printer powerWait while the printer initializes.The printer Status Light displays steady green when the printer is ready to print cards. See “Status light” for details.Follow the guidelines for your location to power the printer on and off.
Page 11Status lightThe front of the printer has a light that provides information about the current state of the printer.At startup, the status light displays steady amber for several seconds, the red-amber-green sequence, and blinking green for several seconds. When the printer is ready to print, the status light is steady green. Status Light Description MeaningRed-Amber-Green The printer is starting. The light displays colors while the printer initializes.Steady Green The printer is ready and waiting to print cards. Blinking Green The printer is busy, such as when printing cards or initializing.Steady Amber The printer is paused (without an error) or is initializing.
Page 12Blinking Amber The printer has an error. Check the following:• See the PC for a message.• If you used the Power-on/Ready sequence to print a test card, check the printer for problems.• If you changed the printer name, power the PC off and on.Steady Red The printer has a problem that requires service or the printer had a power-on problem. Power the printer off and on before calling for service.Off The printer power is off. Status Light Description Meaning
Page 13Opening Properties or Printing PreferencesBegin with the printer connected to the PC and powered on so values are saved correctly.1Choose Start from the Windows task bar.2Choose Settings and then Printers (and Faxes). The Printers (and Faxes) window opens.3Click once on the SmartDriver printer icon to select it.• The driver must be installed for the printer icon to be present.• SmartDriver is the default name of the printer. The name of your printer might be different.4From the menu bar, choose File and then one of the following:• For Windows Me or 98, choose Properties.• For Windows 2000 or XP, choose Printing Preferences, and then click the Advanced button. Properties dialog box for Windows 98 SE and Windows Me
Page 145The dialog box opens.6View settings or change settings.• Make sure that driver settings match printer features and supplies used.• The Print Ribbon Type setting depends on the printer and cannot be changed. • If you change the card design, review and update all settings for the new card design.• Use the default settings of “Spool printing so program finishes printing faster.” and “Enable bi-directional support.” 7Choose OK to save and close or choose Cancel to close without saving changes.See SP Series Info Central for detailed setup information, including information about settings for card features. Printing Preferences dialog box for Windows 2000 and Windows XP
Page 15Open the Printer ToolboxThe Printer Toolbox icon is located in the lower right corner of the Windows desktop. The icon shows the status of communication between the printer and driver. See SP Series Info Central for details about the icon.By default, the Printer Toolbox dialog box is displayed. If it is not, do one of the following to display it:• Double-click the icon. • Open the Properties or Printing Preferences dialog, and click Printer Toolbox.Use the Printer Toolbox to:• Run a cleaning card.• Use color settings.• Print a sample card or magnetic stripe card.• View the status of communication between printer and driver.• Suspend communication when not printing a card.• Start or quit advanced setup to change the position of printing or printing intensity.
Page 16The Printer Toolbox displays:• The current state of communication between the driver and printer.• Message text, if there are any messages. • The current port mode, which can be USB, Shared Mode, or Directly Networked.• The printer type.• The driver and printer firmware version numbers.Communication automatically resumes when you print a card, or when you open the Properties or Printing Preferences dialog box.Buttons on the Printer Toolbox are grayed out when a card is ready to print or is printing, when there is a message, or when the printer is powered off. Fix the problem or wait until printing is done before printing a sample card, running a cleaning card, or using advanced setup.See SP Series Info Central for more information about the Printer Toolbox.
Page 17Cleaning the printerRun a cleaning card and change the cleaning sleeve when changing the print ribbon.1Open the printer cover and remove the ribbon cartridge.2Remove the replaceable cleaning roller.3Open the input hopper cover (1).4Remove unprinted cards from the input hopper (2).5Open the Printer Toolbox (if needed, see page 15). Make sure that all cards are printed so the Clean Printer button is enabled.6Click the Clean Printer button. A prompt to insert the cleaning card appears. 7 Open the cleaning card package and remove the cleaning card.8Place the cleaning card in the input hopper (3). 9Click OK on the message box. The printer moves the card through the printer several times and then ejects the card.Clean Printer button
Page 1810 Slide the used cleaning sleeve off the spindle.11 Place a new cleaning sleeve on the spindle (1).12 Remove the protective cover from the sleeve (2).13 Insert the replaceable cleaning roller (with a new cleaning sleeve) into the printer (3).14 Replace the ribbon cartridge, close the printer cover, and resume printing.15 Discard the used cleaning card and used sleeve.Cleaning tipsUse the cleaning card as soon as you open the package. The cleaning solution on the card evaporates after a few minutes.Some card features, such as signature panels and magnetic stripes, can require more frequent cleaning of the printer.Clean printer rollers regularly, such as every time you change the ribbon. See SP Series Info Central for details.If you use StickICards™, clean the card tracks after every 100 cards. Use the cleaning pen to reach most areas of the card track. Use isopropanol and a swab (not included in the cleaning kit) to reach hidden areas of the card track.
Page 19Printer suppliesRibbon kits and cleaning supplies are available for the printer.Ribbon kits contain a roll of print ribbon, a cleaning card, and a replaceable cleaning sleeve. Datacard recommends that you run a cleaning card and replace the cleaning sleeve each time you change the print ribbon. Color print ribbonColor print ribbon is available as follows:• YMCKT Color Ribbon Kit, part number 552854-504, prints up to 500 images.• YMCKT Color Ribbon Kit, part number 552854-204, prints up to 250 images.• YMCKT-KT Color Ribbon Kit, part number 552854-506, prints up to 300 images.Color print ribbon has Y-yellow, M=magenta, and C=cyan/blue panels, a K=black panel, and a T=topcoat panel. Datacard color print ribbon for SP series printers uses Advanced Imaging Technology™. Monochrome and Topcoat ribbonRibbon with alternating Monochrome (K) and Topcoat (T) panels is available as part of the KT Color Ribbon Kit, part number 552854-509. A roll of ribbon prints up to 1000 images.Monochrome print ribbonSeveral colors of monochrome (single-color) print ribbon are available for the SP55 printer. A roll of ribbon prints up to 1500 images (if ribbon-saver is not used).
Page 20Available colors include:Cleaning suppliesDatacard recommends that you order additional cleaning supplies to have on hand to address unusual situations.A package of 5 replaceable cleaning sleeves is available. The part number is 549716-002.A package of 10 cleaning cards is available. The part number is 552141-002.See the Supplies section of SP Series Info Central for complete information about supplies and replacement parts for the SP55 printer.Color Part numberBlack 552954-501Black HQ 552954-601Dark Blue 552954-502White 552954-503Red 552954-504Green 552954-506Gold 552954-508Silver 552954-507Scratch-off 552954-513
Page 21Getting the most out of your printerTo get the best quality cards and to maintain printer performance, follow these tips for success: • Use the best quality cards available with a smooth, glossy PVC surface and print them only once. Make sure options, such as a mylar signature panel or a magnetic stripe, are high quality.• Match the card design and the supplies you use to obtain the results you want. • Edge to edge printing requires high-quality cards and can require fine-tuning the printer and the card design.• Avoid placing an image or important data on the other side of the card from a magnetic stripe, smart card chip, or signature panel.• Locate bar codes at least 0.25 inches from other printing and from the edge of the card. Make sure the color used to print the bar code works in your bar code readers.• Do not print closer than 0.1 inch from a signature panel, magnetic stripe, or smart card chip.
Page 22• Do not apply topcoat over a magnetic stripe, signature panel, or smart card chip. • Follow instructions carefully when replacing supplies, correcting problems, cleaning the printer, and replacing parts. • Use the correct cables and connect them correctly. • Keep supplies on hand and store them safely.• Keep the printer clean and keep the area around the printer clean. See SP Series Info Central for detailed information about:• Setting up the printer for the card design• Making cards• Troubleshooting• Supplies
Page 23TroubleshootingWhat is the problem? Try this:1A message appeared on the PC. • Click the Help button on the message box. The help topic describes possible causes and the solution for each cause. Follow the information in help to fix the problem.2The printed cards do not look the way that I want them to.• You might have moved the ribbon while the printer was powered off. The next card will print correctly. •SP Series Info Central contains detailed information about solving card appearance problems. 3Cards jam often. • The brand of cards might be dirty, heavily powdered, or bowed (curved). Consider buying a different brand of cards or clean the printer more often to use the cards. • The printer rollers might be dirty. See SP Series Info Central for steps to clean the printer rollers.4The ribbon has broken. • Trim the end of the broken ribbon evenly. If ribbon on the take-up spool is not wound firmly or is uneven, remove it. Tape the end of the ribbon onto the same take-up spool, making the edges of the ribbon and spool even.• If the ribbon breaks repeatedly, settings might not be correct for the card design and ribbon. See Setup in SP Series Info Central.
Page 245The printer does not respond when I print a card or when I click “Resume” on the Printer Toolbox.• Make sure the printer is plugged in. See “Power on the printer” on page 10. • Make sure the printer is connected to the PC. See “Check the PC connection” on page 9. • If the Status Light on the printer is blinking amber (orange), press the Ready button for 5-7 seconds.• Power off the printer and power it on to see if communication resumes.• See SP Series Info Central for more detailed communication troubleshooting information.6The printer cover will not close. • Push firmly on the front edge of the blue cover to latch it.• Make sure no extra items are inside the printer.• Make sure the print ribbon cartridge is installed correctly. See “Loading print ribbon” on page 7.• If you installed or bumped the printhead cartridge, make sure it is installed correctly. See SP Series Info Central.What is the problem? Try this:
Page 25Site requirementsOperating environment• Relative humidity: 20% to 80% non-condensing• Temperature: 60° F to 95° F (15° C to 35° C)Electrical requirements• The power supply is rated at 100-240 VAC, 50-60 Hz, 1.8 amp. (It adjusts to any power within this range.)• Single phase, 3-wire, grounded receptacle only.Physical requirements• The printer weighs less than x pounds (4 kg). The weight depends on the options installed.• Printer dimensions are 21.5 inches (544 mm) long and 6.25 inches (159 mm) wide. The 100-card input hopper is 9.5 inches (241 mm) high and the 200-card hopper is 12 inches (305 mm) high. • The clearance required 1 inch (25 mm) at the back, 2 inches (5 cm) on the left side, and 10.5 inches (267 mm) above the printer to open the cover.Do not use the printer in a dirty environment. Do not use the printer in a closed compartment. Do not block air flow around the printer.
Legal Notices (FCC)Please note and heed the WARNING and CAUTION labels that have been placed on the equipment for your safety. Please do not attempt to operate or repair this equipment without adequate training.Liability statementThis Datacard© product has been built to the high standards of DataCard® Corporation. See SP Series Info Central for the statement of liability.Regulatory complianceThis Datacard© product conforms to FCC and regulatory requirements as specified in North America and Europe. See SP Series Info Central for detailed regulatory compliance information.Trademark acknowledgmentsTrademark, service mark, and copyright acknowledgments are listed in SP Series Info Central.Proprietary NoticeAll drawings and information herein are the property of DataCard® Corporation. © 2003 DataCard® Corporation. All rights reserved. Printed in the United States of America.
11111 Bren Road WestMinnetonka, MN 55343-9015952.933.1223952.933.7971 FAXwww.datacard.comDatacard is a registered trademark of DataCard Corporation.Septermber 2003 553772-001Dealer information:

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