Entrust Q20010 Card Printer w/RFID Reader User Manual DS200 Printer Guide
Entrust Datacard Corporation Card Printer w/RFID Reader DS200 Printer Guide
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SHORT TERM CONFIDENTIAL SHORT TERM CONFIDENTIAL SHORT TERM CONFIDENTIAL SHORT TERM CONFIDENTIAL XPS Card Printer Guide Printer Guide About the Printer Welcome to Card Printer Information Using the Printer This online manual describes the XPS Card Printer and how to use it. Card Design and Setup Printer Driver Before you use the printer, install and set up the printer. In most cases, install the Windows driver for the printer as part of setup. See the Installation Guide for the steps to follow. Printing Cards Please read this Printer Guide thoroughly before you use the printer. Troubleshooting Each card program has specific features, and it is important for you to understand the features of your card program. Talk with your supervisor, system administrator, or other person to understand the features of your card program. It will help you to successfully print cards using the printer. Supplies and Parts Legal Notices Installation Guide Using this information The easiest way to print a page of information is to click your browser's Print button. Be sure you print to a paper printer--these pages are not formatted for a card printer. If you want to print a chapter or the entire Printer Guide, you can open and view the PDF file which contains the same content. Click "Home" at the top of this browser window, and then "Print Manuals". Need more help? Click Home and then "Contact us" for assistance. Visit Datacard.com/id for downloads and support. The design and information contained in these materials in protected by U. S. and international copyright law and/or treaties. See Legal Notices for details. SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT XPS Card Printer Guide Printer Guide About the Printer Printer Components Printer System Printer Configuration Label Site Requirements Tasks and Users About the Printer The card printer is a compact printer that applies images and text to plastic cards. The card printer can print full-color images. It can have an optional magnetic stripe enocder to write data to the magnetic stripe on a card. The card printer is available with an input hopper or with a single feed slot. Click here for a printer with an input hopper Click here for a printer with a single feed slot. Using the Printer Card Design and Setup Printer Driver Printing Cards Troubleshooting Supplies and Parts Installation Guide Fast Fact The printer is designed to issue cards where the user is, called on-demand or instant issuance. Visit Datacard.com/id for downloads and support. The design and information contained in these materials in protected by U. S. and international copyright law and/or treaties. 2/22 Datacard Confidential Page 2 SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT XPS Card Printer Guide Printer Guide About the Printer Printer Components Printer System Printer Configuration Label Site Requirements Tasks and Users Using the Printer Printer Components Choose the type of printer you are using: Printer with Input Hopper Printer with Single-Feed Slot Outside the printer Printer with Input Hopper Card Design and Setup Printer Driver Printing Cards Troubleshooting Supplies and Parts Installation Guide See inside the printer. Printer with Single-Feed Slot 2/22 Datacard Confidential Page 3 SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT Inside the printer Visit Datacard.com/id for downloads and support. The design and information contained in these materials in protected by U. S. and international copyright law and/or treaties. 2/22 Datacard Confidential Page 4 SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT XPS Card Printer Guide Printer Guide About the Printer Printer Components Printer System Printer Configuration Label Site Requirements Tasks and Users Using the Printer Card Design and Setup Printer Driver Printing Cards Troubleshooting Printer System The card printer is used with other equipment and software. The system can include: 1. A PC, with software to support the printer, such as: The XPS Card Printer Driver for Windows. ID software designed specifically to capture, format, and save the data for cards. A retail application such as Microsoft® Word or Adobe® Photoshop®. See PC Requirements. 2. "Capture" devices, such as: A digital camera to take photos for ID badges and other cards, connected to the PC. A signature capture pad or fingerprint reader. 3. The printer with supplies and a facility power source. 4. A data connection between the printer and PC, which can be a USB connection or a network connection (Do NOT use both connections with one printer.) See Printer Connection. Supplies and Parts Installation Guide 2/22 The system produces cards for a specific purpose and the cards must meet requirements. Ask what the requirements for cards are that you produce, or see Card Design and Setup for typical requirements. Datacard Confidential Page 5 SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT PC Requirements Windows processor, 1 GHz or faster is recommended. Both the 32-bit and 64-bit architectures are supported by the XPS Card Printer Driver 1 GB of memory (RAM), or more 40 GB hard drive capacity with 15 GB free space A supported Windows operating system to install the driver Software to capture and organize the data to appear on each card USB port or Ethernet network connection The printer can be used with a host computer that runs another operating system, such as a Linux® distribution, and that includes a printer driver or an application written to communicate with the printer. Printer Connection The printer can use a USB connection to the PC (host computer), or a network connection. This information uses the following symbols to show information that applies to the connection type. USB Network 2/22 Datacard Confidential Page 6 SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT Visit Datacard.com/id for downloads and support. The design and information contained in these materials in protected by U. S. and international copyright law and/or treaties. 2/22 Datacard Confidential Page 7 SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT XPS Card Printer Guide Printer Guide About the Printer Printer Components Printer System Printer Configuration Label Site Requirements Tasks and Users Using the Printer Card Design and Setup Printer Driver Printing Cards Printer Label The printer has a label on the side of the cover arm that shows the components installed. Find the label on the side of the cover arm: The label shows: Printer name, which also appears on the model label Configuration, which includes options in the printer: Date and counttry of manufacture The MAC address to use when the printer is connected using an Ethernet network The printer label provides information that is useful when requesting service. It can also help you know the components installed. Some components might be installed by the dealer or sales group. The configuration information for those items should be hand-written on the label. Troubleshooting Supplies and Parts Installation Guide Visit Datacard.com/id for downloads and support. The design and information contained in these materials in protected by U. S. and international copyright law and/or treaties. 2/22 Datacard Confidential Page 8 SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT XPS Card Printer Guide Printer Guide About the Printer Site Requirements Set up and use the printer in an environment that meets the following requirements. Printer Components Printer System Printer Configuration Label Site Requirements Tasks and Users Provide space for the printer and for clearance around the printer. The minimum required space is: 8.5 inches (216mm) from side to side 17 inches (432mm) from back to front 14 inches (356mm) from the desk or other surface Using the Printer Place the printer in an environment with temperatures ranging from 60° F to 95° F (15° C to 35° C). Use a single phase, 3-wire, grounded receptacle. Keep all dust, dirt, food, and liquids away from the printer. Keep paper and foreign materials off the printer. Place the printer on a sturdy, level surface. Place the printer away from direct sunlight. Do not place printer near heating ducts, fans, or other air vents. Do not use the printer for purposes other than the intended use. Prevent debris from entering the printer. Place the printer in a clean office environment, protected from any type of construction. Card Design and Setup Printer Driver Printing Cards Troubleshooting Supplies and Parts Installation Guide Electrical Requirements The power supply is rated as follows: 100-240 Volts, AC 50-60 Hz 3.0 Amps The power supply is autodetecting and works within the range stated. Visit Datacard.com/id for downloads and support. The design and information contained in these materials in protected by U. S. and international copyright law and/or treaties. 2/22 Datacard Confidential Page 9 SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT XPS Card Printer Guide Printer Guide About the Printer Printer Components Printer System Printer Configuration Label Site Requirements Tasks and Users Using the Printer Card Design and Setup Printer Driver Printing Cards Troubleshooting Supplies and Parts Installation Guide Tasks and Users In most work places, more than one person uses the printer. Each person might use it differently. The Operator makes cards using the printer, loads supplies, and handles minor problems such as a card jam,. The Administrator sets up the card making system, sets up card designs, and might identify new ways to use the card printer in the organization. Information for Users This Printer Guide provides information for the Operator. It describes how to use the printer and perform routine tasks. This installed information also includes an Installation Guide and a Solution Guide. The additional Guides are intended for use by the Administrator, or by professionals designing a new system for printing cards. When the XPS Card Printer Driver is installed, the information is also installed. The installation creates a Windows desktop icon called My XPS Card Printer. Use My XPS Card Printer to choose the user level. This sets the type of information you view. Using My XPS Card Printer, you can also: Open the Printers Window to view the status of the printer and to view setitngs. Print one or more of the Guides (to a paper printer). Remove the printer from the PC. Link to the web site. 2/22 Datacard Confidential Page 10 SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT For non-Windows Users The information for the card printer can be viewed and printed from other operting sustems, such as Linux. Insert the Product CD in the drive, open a file and folder browser, and open the Documentation folder. Open the folder for the information you want to view. My XPS Card Printer is a Windows application. It does not run on nonWindows operating systems. Visit Datacard.com/id for downloads and support. The design and information contained in these materials in protected by U. S. and international copyright law and/or treaties. 2/22 Datacard Confidential Page 11 SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT XPS Card Printer Guide About the Printer Using the Printer Using the Printer This section describes how to use the printer, including how to: Load Supplies Connect the Power Cord Power on the Printer Connect the Data Cable Use the Front Panel Respond to Conditions LCD Menus Cleaning Card Load Supplies Connect the Power Cord Power on the Printer Connect the Data Cable Use the Front Panel Respond to Conditions LCD Menus Cleaning Card Hints & Tips Cards, cards, and more cards Card Design and Setup Printer Driver Printing Cards Troubleshooting cards Supplies and Parts Installation Guide Visit Datacard.com/id for downloads and support. The design and information contained in these materials in protected by U. S. and international copyright law and/or treaties. 2/22 Datacard Confidential Page 12 SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT XPS Card Printer Guide Load Supplies About the Printer The printer uses cards and ribbon to print cards. It also uses a cleaning roller to maintain card quality. Using the Printer Load Supplies Connect the Power Cord Power on the Printer Connect the Data Cable Use the Front Panel Respond to Conditions LCD Menus Cleaning Card Load Cards For printers with an input hopper, load cards: 1. 2. 3. 4. Open the Input Hopper. Separate or fan the cards. Load cards in the Input Hopper. Close the Input Hopper. Card Design and Setup Printer Driver Printing Cards Troubleshooting Supplies and Parts Installation Guide Hints & Tips Orient all cards the same way. Do not touch the card surface to be printed: Handle cards by their edges Wear gloves Load Ribbon Load the ribbon when you install the printer and when the ribbon runs out. 1. 2/22 1. Press the Latch button to open the printer. Datacard Confidential Page 13 SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT 2. Remove the ribbon cartridge. 3. Remove the existing ribbon and cleaning roller, if present. 4. Install the ribbon. 5. Replace the cleaning roller. 6. Replace the ribbon cartridge. 7. Close the printer. Hints & Tips Used ribbon can have "negative" images of printed data. To keep the data confidential, follow your policy to discard used ribbon. Visit Datacard.com/id for downloads and support. The design and information contained in these materials in protected by U. S. and international copyright law and/or treaties. 2/22 Datacard Confidential Page 14 SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT XPS Card Printer Guide Connecting the Power Cord About the Printer The printer uses an external power supply and power cord. Using the Printer Load Supplies Connect the Power Cord Power on the Printer Connect the Data Cable Use the Front Panel Respond to Conditions LCD Menus Cleaning Card 1. 1. Connect the power supply to the printer. 2. Connect the power supply to the power cord. 3. Connect the power cord to the facility power. Card Design and Setup Printer Driver Printing Cards Troubleshooting Supplies and Parts Installation Guide Hints & Tips The printer power button is on the front panel. Use it to power the printer on or off. Visit Datacard.com/id for downloads and support. The design and information contained in these materials in protected by U. S. and international copyright law and/or treaties. 2/22 Datacard Confidential Page 15 SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT XPS Card Printer Guide Power On the Printer About the Printer The printer must be connected to electrical power. Using the Printer Load Supplies Connect the Power Cord Power on the Printer Connect the Data Cable Use the Front Panel Respond to Conditions LCD Menus Cleaning Card 1. 1. Begin with the printer power connected. 2. Press the Power button to power on the printer. 3. Wait while the printer starts. When the User light shows steady green, the printer is ready. Card Design and Setup Printer Driver Printing Cards Troubleshooting Supplies and Parts Installation Guide Visit Datacard.com/id for downloads and support. The design and information contained in these materials in protected by U. S. and international copyright law and/or treaties. 2/22 Datacard Confidential Page 16 SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT XPS Card Printer Guide About the Printer Using the Printer Load Supplies Connect the Power Cord Power on the Printer Connect the Data Cable Use the Front Panel Respond to Conditions LCD Menus Cleaning Card Card Design and Setup Connect the Data Cable The printer received the data to print cards from a PC. The printer can be connected to the PC in one of the following ways: Using a USB cable, also called a "local connection" Using a network connection USB Connection The printer can use a USB connection to the PC (host computer), or a network connection. This information uses the following symbols to show information that applies to the connection type. USB Network Printer Driver Printing Cards Troubleshooting Supplies and Parts Installation Guide Visit Datacard.com/id for downloads and support. The design and information contained in these materials in protected by U. S. and international copyright law and/or treaties. 2/22 Datacard Confidential Page 17 SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT XPS Card Printer Guide About the Printer Using the Printer Load Supplies Connect the Power Cord Power on the Printer Connect the Data Cable Use the Front Panel Respond to Conditions LCD Menus Cleaning Card Use the Front Panel The front panel of the printer provides the controls you need to operate the printer. It includes the following: Power button – powers the printer off and on See Power on the Printer for details. LCD panel Describes what the printer is doing. Includes the printer menu. See LCD Menus for details. Shows printer messages. See Respond to Messages for details. See Cleaning the Printer to run a cleaning card. Status lights Ribbon light – shows a problem with print ribbon Card Design and Setup Cards light – shows a problem with a card or cards Printer Driver User light – shows whether the printer is ready, busy printing, or not available Printing Cards Troubleshooting User button Supplies and Parts Suspends the printer to use menus Clears messages Installation Guide Down Arrow, Up Arrow, and Enter keys Use with the printer menu on the LCD panel. See LCD Menus for details. Ribbon Light Off Ribbon is okay Green Ribbon is low - less that 10% remains Blinking green Amber Ribbon is out--replace Blinking Amber 2/22 Datacard Confidential Page 18 SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT Off – Ribbon is okay Cards light User Light Hints & Tips text Texst Visit Datacard.com/id for downloads and support. The design and information contained in these materials in protected by U. S. and international copyright law and/or treaties. 2/22 Datacard Confidential Page 19 SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT XPS Card Printer Guide About the Printer Using the Printer Load Supplies Connect the Power Cord Power on the Printer Connect the Data Cable Use the Front Panel Respond to Conditions LCD Menus Cleaning Card Card Design and Setup Printer Driver Printing Cards Troubleshooting Respond to Conditions or Messages When the printer cannot process the card sent, it issues a condition. Conditions are displayed on the LCD of the Front Panel. In most cases, the Windows driver also displays the condition as a message. See Driver Messages for information about the messages the driver displays. Message 100: Request not supported To print the card: Change the data to match printer features and settings. Send the new card to print again. Hints & Tips The card, if it started to print, should be discarded. Make sure you have chosen the correct printer in the application. Ask the Administrator for assistance if needed. Supplies and Parts Installation Guide Message 101: Job could not complete The card took too much time. To print the card again: Make sure all data for the card is available. Send the card to print again. Hints & Tips The card, if it started to print, should be discarded. Make sure that data, such as a photo, is on the PC before printing. If you are connected to a database, verify the connection. Ask the Administrator for assistance if 2/22 Datacard Confidential Page 20 SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT needed. Message 102: Card not in position The card did not reach the position for the next action, such as printing the card or ejecting the card. 1. 1. Open the printer and remove the ribbon cartridge. 2. Turn the knob to move the card so the printer can eject it. 3. Replace the ribbon cartridge and close the printer. Hints & Tips Check the ribbon to make sure it is not torn. See Message 110 to fix the ribbon if needed. Remove any debris from the print area. Ask the Administrator for assistance if needed. Message 103: Printer problem The printer has a problem that prevents it from completing the card. 2. 1. Press the printer Power button to power it off. 2. Press the printer Power button to power it on again.. Hints & Tips If the printer works, the problem was temporary. If the printer does not work, request service. Message 104: Critical problem Press the printer Power button or click OK to power the printer off. Request service. 2/22 Datacard Confidential Page 21 SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT Hints & Tips The printer needs to remain off due to an internal problem. Pressing either the Power button or the User button will power off the printer. Message 105: Magstripe data error The printer could not verify the magnetic stripe data written on the card. The printer encoded data on the card but could not verify all of the data. To print the card again: 3. 1. Insert a magnetic stripe card that matches the printer settings. 2. Press the User button on the printer or click "Retry the card" in the Message box. Hints & Tips The card might not match printer settings or the data sent. Ask the Administrator to verify that the card, the data, and the printer settings match. Message 106: Magstripe data not found The printer could not find magstripe written data on card. To print the card again: 4. 2/22 1. Insert a magnetic stripe card that matches the printer settings. 2. Position the card with the magnetic stripe down and to the right side of the printer. 3. Press the User button on the printer or click "Retry the card" in the Message box. Datacard Confidential Page 22 SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT Hints & Tips The card might have been turned the wrong way. The card might not have a magnetic stripe. Message 107: Magstripe read data error The pritner could not read the magstripe data on the card. To read the card: 5. 1. Insert a magnetic stripe card with data. 2. Insert the card with the magnetic stripe down and to the right side of the printer. 3. Send the new card to the printer. Hints & Tips The data might use a different format than the current printer setting. Ask the Administrator to verify that the card, the data, and the printer settings match. Message 108: Magstripe read no data The printer did not find any magstripe data on the card. To read the card: 6. 1. Insert a magnetic stripe card with data. 2. Positon the card with the magnetic stripe down and to the right side of the printer. 3. Send the new card to the printer. 2/22 Datacard Confidential Page 23 SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT Hints & Tips The card might have been turned the wrong way. The card might not have a magnetic stripe. Message 109: Print ribbon problem The print ribbon is not moving properly. To fix the ribbon: 7. 1. Open the printer and remove the ribbon cartridge. 2. Fix the ribbon and move the repaired area one full turn. 3. Replace the ribbon cartridge and close the printer. Hints & Tips Remove any debris from the print area. If the card is in the printer, turn the knob to move the card so the printer can eject it. Message 110: Print ribbon out or missing The printer does not have usable ribbon. Load the ribbon or replace the ribbon. 8. 1. Open the printer and remove the ribbon cartridge. 2. Remove the existing ribbon and cleaning roller, if present. 3. Install the ribbon. Replace the cleaning roller. 4. Replace the ribbon cartridge and close the printer. Hints & Tips Used ribbon can have "negative" 2/22 Datacard Confidential Page 24 SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT images of printed data. To keep the data confidential, follow your policy to discard used ribbon. Message 111: Card not picked The printer did not pick a card. To load cards: 9. 1. Open the input hopper. Cards can stick together: Slide or fan cards to separate the edges before loading the input hopper. 2. Insert cards in the input hopper. 3. Close the input hopper and resume. For printers with single card feed, push the card in until the printer moves it. Hints & Tips Orient all cards the same way. Do not touch the card surface to be printed: Handle cards by their edges Wear gloves Message 112: Card hopper empty The printer does not detect cards in the input hopper. 10. 1. Open the input hopper. Cards can stick together: Slide or fan cards to separate the edges before loading the input 2/22 Datacard Confidential Page 25 SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT Load cards in the input hopper hopper. 2. Insert cards in the input hopper. 3. Close the hopper and resume. Hints & Tips Orient all cards the same way. Do not touch the card surface to be printed: Handle cards by their edges Wear gloves Message 113: Close cover to continue The printer cover must be closed to print. 11. Close the cover 1. Close the cover. 2. Push down on the corners of the cover to latch it. Hints & Tips Make sure the ribbon cartridge is installed and the handle is even with the edges of the printer. Message 114: Cover opened during job The printer cover must be closed to print. 12. 1. Close the cover. 2. Push down on the corners of the cover to latch it. 2/22 Datacard Confidential Page 26 SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT Close the cover Hints & Tips Make sure the ribbon cartridge is installed and the handle is even with the edges of the printer. The card, if it started to print, should be discarded. Message 115: Wait for print temperature The printer is not at the correct temperature to print the card. Wait for print temperature Printing the card will resume on its own. Hints & Tips The balloon message informs you that the card requires a few more seconds to complete. If this message appears often, move the printer to a cooler location. Message 116: Magstripe not available Look at the "config" area of the label inside of the printer Printer does not have magstripe cover. Does the label show “M” or “J”? If yes, the printer has a magstripe option that is not working. Request service. If no, the printer does not have a magstripe option. To print the card without magstripe, remove magstripe data from the card and send it again. Hints & Tips To remove magstripe data, you might need to: Uncheck a box in the application. Change the font from "XPS Card 2/22 Datacard Confidential Page 27 SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT Printer - Track x" to a printable font such as Arial, Verdana, or Calibri. Message 117: Reader not available The printer does not have a reader option. To print the card without using a reader option, remove the reader request from the card and send it again. Printer does not have magstripe Hints & Tips To remove the reader request, you might need to uncheck a box in the application. Message 118: Print ribbon type problem The printer cannot use the ribbon installed. Use ribbon designed for this printer brand and model. Check the Web site for newer firmware, which might support new ribbon types. Printer cannot use this ribbon Hints & Tips When the printer recognizes that a supported ribbon is installed, all enhanced product features are enabled and successful card printing can begin. Message 119: Print ribbon not supported The printer cannot use the ribbon installed. Purchase ribbon from your dealer or authorized reseller. Use ribbon designed for this printer brand and model. Hints & Tips 2/22 Datacard Confidential Page 28 SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT Printer cannot use this ribbon When the printer recognizes that a supported ribbon is installed, all enhanced product features are enabled and successful card printing can begin. Message 120: User paused the printer A person pressed the User button on the printer and a card was in process. Printer paused The card can continue processing without damage. Hints & Tips If the user pressed the button for several seconds, the card has been cancelled. Message 121: Print ribbon ID problem The ribbon data is damaged. The ribbon cannot be used. Print ribbon data not readable Ask your dealer or authorized reseller for a replacement. Use ribbon designed for this printer brand and model. Hints & Tips When the printer recognizes that a supported ribbon is installed, all enhanced product features are enabled and successful card printing can begin. 2/22 Datacard Confidential Page 29 SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT Message 122: Magstripe format problem The magstripe data sent does not match the format set in the printer. Magstripe format not the same Ask your administrator for information about the data to send. Hints & Tips The printer has format settings for the data that can be encoded on the card. The magstripe data sent does not match those settings. Ask the Administrator to verify that the card, the data, and the printer settings match. See Card Design> Magnetic Stripe for information about data allowed for specific formats. Message 123: Insert new card then continue The card requires you to insert a new card in the exception slot. 13. 1. Insert the card in the printer. 2. Resume. Hints & Tips Make sure to use the correct type of new card for this job. Do not touch the card surface to be printed: Handle cards by their edges Wear gloves Message 124: Insert same card then continue The card must be turned by hand to print the second side. 2/22 Datacard Confidential Page 30 SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT 14. 1. Turn the card over. 2. Insert the card in the printer. 3. Resume. Hints & Tips Do not touch the card surface to be printed: Handle cards by their edges Wear gloves Turn the card end-over end, not side to side. See XPS Card Printer Driver Message 500 and Message 501. Visit Datacard.com/id for downloads and support. The design and information contained in these materials in protected by U. S. and international copyright law and/or treaties. 2/22 Datacard Confidential Page 31 SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT XPS Card Printer Guide About the Printer Using the Printer Load Supplies Connect the Power Cord Power on the Printer Connect the Data Cable Use the Front Panel Respond to Conditions LCD Menus Cleaning Card LCD Menus The front panel of the printer includes an LCD display with keys. When the printer is not actively printing cards, the LCD menu is available. See Use the Front Panel for more information about other features of the front panel. Use the menu for tasks, including: Viewing the printer IP Address Starting a cleaning card Retreiving card counts Paragraph For Best Results Card Design and Setup Text Printer Driver Printing Cards Troubleshooting Text Supplies and Parts Installation Guide Visit Datacard.com/id for downloads and support. The design and information contained in these materials in protected by U. S. and international copyright law and/or treaties. 2/22 Datacard Confidential Page 32 SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT XPS Card Printer Guide About the Printer Using the Printer Load Supplies Connect the Power Cord Power on the Printer Connect the Data Cable Use the Front Panel Respond to Conditions LCD Menus Cleaning Card Card Design and Setup Cleaning the Printer The printer performs best when it is cleaned on a regular basis. The printer should be cleaned when: The number of cards printed, such as 300 cards, reaches the number for your site The printer displays a message for which cleaning is a solution You notice debris, such as lint, on completed cards Follow the cleaning guidelines for your site to keep the printer in good working condition. Cleaning the printer 1. Cleaning Card Printer Driver a. Change the Cleaning Sleeve b. Cleaning Count Printing Cards Troubleshooting Supplies and Parts Installation Guide 2. For best results . . . Paragraph For Best Results Cards, cards, and more cards cards Visit Datacard.com/id for downloads and support. The design and information contained in these materials in protected by U. S. and international copyright law and/or treaties. 2/22 Datacard Confidential Page 33 SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT XPS Card Printer Guide Printer Guide About the Printer Using the Printer Card Design and Setup Card Components Color Printing Monochrome Printing Topcoat Printing Magnetic Stripe Printing & Nonprinting Areas Layout Settings Card Design and Setup Card design is the name given to the combined features of the printed cards. Cards are useful only when all cards contain the required information. Card design includes: The different types of data such as name and ID number, images including company logo or employee or other photos, and special features such as bar code or magnetic stripe. The layout of the data. Processes to improve card life such as topcoat. Corporate style guidelines. For example, a corporate style guide can specify a particular shade of red for the logo. This section describes the card design components available and provides detailed information about them. Printer Driver Printing Cards Troubleshooting Supplies and Parts Installation Guide Hints & Tips An organization might have more than one card design. For example, a health club can use member cards and employee ID cards. Print several samples of your card design and use them to evaluate the quality of the design. Use high quality (300dpi) photos and graphics. Visit Datacard.com/id for downloads and support. The design and information contained in these materials in protected by U. S. and international copyright law and/or treaties. 2/22 Datacard Confidential Page 34 SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT XPS Card Printer Guide Printer Guide About the Printer Card Components The printer can personalize cards with the following components: Color printing Monochrome printing Topcoat Magnetic stripe Printing and non-printing areas Using the Printer Card Design and Setup Card Components Color Printing Monochrome Printing Topcoat Printing Magnetic Stripe Printing & Nonprinting Areas Layout Settings The arrangement or layout of components helps to determine how well your card design works for users. The settings you choose define how the software manages the card components. The software you use to produce cards affects the settings available and how you might use them. Printer Driver Printing Cards Troubleshooting Supplies and Parts Installation Guide Visit Datacard.com/id for downloads and support. The design and information contained in these materials in protected by U. S. and international copyright law and/or treaties. 2/22 Datacard Confidential Page 35 SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT XPS Card Printer Guide Printer Guide About the Printer Using the Printer Card Design and Setup Card Components Color Printing Monochrome Printing Topcoat Printing Magnetic Stripe Printing & Nonprinting Areas Layout Settings Color Printing This section includes: Print Ribbon Managing Color Printing Text Printing Graphics Types of Color Images Print Ribbon Color printing uses a print ribbon with three color panels Y (yellow), M (magenta), and C (cyan). The ribbon also includes a black (K) panel and a topcoat (T) panel. The printer applies the color images to the card first, prints black components using the K panel, and then applies the topcoat (T) which helps protect the color image from damage. Printer Driver Printing Cards Troubleshooting Supplies and Parts Installation Guide Color print ribbon is available in full panel or short panel. The color area for short panel ribbon is 1.57 inches (40mm) from the left edge of a landscape orientation card and 1.57 inches (40mm) from the top edge of a portrait orientation card. The color printing is always on the leading edge of the card as it passes through the printer. For more information on print ribbon, see the Supplies section of this guide. Managing Color Many people think that a color on the monitor and the printed color "should be the same." Color management is the technical process of making color in two different places (such as on the PC monitor and printed on the card) as similar as possible. A widely used color standard is sRGB color, and the card printer also uses sRGB color. (sRGB is the name for the standard Red, Green, and Blue color space.) Other color characteristics include brightness and contrast. The Windows driver includes settings to fine-tune the brightness and contrast for the card. See Settings for more information. In a non-Windows environment, color management or graphics software can be used to manage images. 2/22 Datacard Confidential Page 36 SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT Printing Text The printer can print text in any color. Small characters are likely to be more readable if they are formatted as black and printed with the black (K) panel. Printing Graphics The printer produces full-color images from most types of graphics. It can use BMP, JPEG, TIFF, and PNG file formats for photos and logos. Vector graphics, such as WMF and SVG files, have components such as shapes with lines and fills. The XPS Card Printer Driver separates each component. Components defined as black in the file are likely to print with the K panel. For the best appearance of graphics, use a color close to black, so all parts of a graphic print with YMC panels. The printer uses the YMC panels of full-color ribbon to print grayscale graphics. Types of Color Images Cards can include both color photos and a color logo or text. The logo is usually the same on each card, and the photo is unique. Follow these guidelines to obtain the best results for printing both logo and photos: First, check the color quality of the photos. Change the image capture system to get the best quality photos; work with distance, lighting, and camera settings to obtain consistent, high quality photos. Evaluate the quality of printed photos after the image capture system is optimized. Use the Color Settings tab in Printer Preferences to adjust the printed output, if necessary. Next, evaluate the other color areas of the card, such as text or logo. The application might have settings that can help improve the printed color of text. Image editing applications, such as Photoshop©, can be used to change the color of a logo file for optimal printing. If the cards do not have the colors you want, ask your administrator or service provider for assistance. Hints & Tips Cyan is a specific shade of blue. Full-panel color ribbon can apply color images anywhere on the card. See Layout for information about different components, such as a logo or photo, and how to manage colors. See "Printing Text" in the Monochrome Printing topic for information about how the driver separates color and monochrome components for printing. 2/22 Datacard Confidential Page 37 SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT Visit Datacard.com/id for downloads and support. The design and information contained in these materials in protected by U. S. and international copyright law and/or treaties. 2/22 Datacard Confidential Page 38 SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT XPS Card Printer Guide Printer Guide About the Printer Using the Printer Card Design and Setup Card Components Color Printing Monochrome Printing Topcoat Printing Magnetic Stripe Printing & Nonprinting Areas Layout Settings Printer Driver Printing Cards Troubleshooting Monochrome Printing This section describes: Monochrome panels in full-color ribbon Monochrome ribbons Printing bar codes Printing text Printing graphics The printer driver or application on the PC prepares the data for the printer to use. The type of data and the type of ribbon installed determine how the XPS Card Printer Driver renders it. Monochrome Panels in Full-Color Ribbon Full-color print ribbon includes a black panel. The black panel transfers to the card differently than the YMC panels, Text and bar codes are often printed with the black panel. It also prints any monochrome or one-bit-per-pixel graphics using the K panel. Supplies and Parts Installation Guide Monochrome Ribbon Monochrome ribbon produces single color cards. Monochrome ribbon can be: Alternating black and topcoat panels (KT ribbon) Continuous black (K ribbon) A continuous color, such as green or silver (also K ribbon) Continuous monochrome printing with Authorized ribbon uses the Ribbon Saver feature. The printer begins using ribbon at a location that corresponds to the leading edge of the card. The printer continues to spool ribbon for the length of the 2/22 Datacard Confidential Page 39 SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT image but no farther. (The printer leaves a small margin between each card to avoid image overlap.) Printing Bar Codes Most bar code readers require that bar codes are printed with the K panel of a ribbon.Bar codes must be tested in your bar code reader to make sure they are readable. Bar codes are usually more readable when they are printed with less power. Bar codes are also more readable when the bars are parallel to the long edges of the card. Printing Text Printing text using a K panel can make text look crisp, because only one panel is used for printing. Fine text is often more readable when printed with more power. The font you choose also affects how easy it is to read printed text. The printer reliably prints 6 pt Arial font. Bold, sans-serif fonts are more readable after printer than serif fonts, or fonts with thin strokes, as shown at right. Fonts that print well are shown toward the top of the card. When printing one-color cards, make sure text is formatted as black. Text formatted with a color (such as blue) in the ID software is dithered by the driver and might have a broken appearance. Printing Graphics When printing one-color cards, the XPS Card Printer Driver dithers color and grayscale graphics. Dithering converts areas other than black and white to dots so the single-color ribbon can approximate the lightness and darkness of the original graphic. Hints & Tips Monochrome means one-color. When printing cards, the opposite of monochrome is full-color or YMC printing. 2/22 Datacard Confidential Page 40 SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT Visit Datacard.com/id for downloads and support. The design and information contained in these materials in protected by U. S. and international copyright law and/or treaties. 2/22 Datacard Confidential Page 41 SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT XPS Card Printer Guide Printer Guide About the Printer Using the Printer Card Design and Setup Card Components Color Printing Monochrome Printing Topcoat Printing Magnetic Stripe Printing & Nonprinting Areas Layout Settings Topcoat Printing When a ribbon with a topcoat or "T" panel is installed, the printer can apply topcoat to the card using the printhead. Full color ribbon (YMCKT) and KT ribbon include topcoat panels. Topcoat protects the printed image on the card. Full-color printing fades if it lacks topcoat protection. Make sure that most printing is covered with topcoat. Topcoat must be requested by the application or driver sending the card to the printer. When you use the XPS Card Printer Driver, it automatically requests topcoat for YMCKT and KT ribbons. Most ID software also requests topcoat automatically.. Topcoat should not be applied over the magnetic stripe, smart card chip, or signature panel of a card. To prevent topcoat application, see Print and Non-printing Areas for more information.. Printer Driver Printing Cards Troubleshooting Hints & Tips Topcoat is applied as an even, consistent film. If it appears, ask your administrator or service provider for assistance. Supplies and Parts Installation Guide Visit Datacard.com/id for downloads and support. The design and information contained in these materials in protected by U. S. and international copyright law and/or treaties. 2/22 Datacard Confidential Page 42 SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT XPS Card Printer Guide Printer Guide About the Printer Using the Printer Card Design and Setup Card Components Color Printing Monochrome Printing Topcoat Printing Magnetic Stripe Printing & Nonprinting Areas Layout Settings Printer Driver Printing Cards Troubleshooting Supplies and Parts Installation Guide Magnetic Stripe This section describes: About Magnetic Stripe Magnetic Stripe Escapes Using Magnetic Stripe Escapes About Magnetic Stripe Magnetic stripe is an option available in the printer. See the Printer Status page of Properties for the printer to see if your printer has a magnetic stripe option. The cards you use must also have a magnetic stripe. The magnetic stripe is a brown or black stripe close to one long edge of the card. See the package containing new cards for details about the magnetic stripe. The magnetic stripe option is set up to define the coercivity, number of tracks, and data format. The coercivity and data format are set in the printer. The installer sets these values and they remain the same for all cards printed using the same design. The data format determines how many characters can be encoded on a track. It also determines which characters can be encoded. Click here to see the characters available with the default ISO threetrack format. Click here to see the characters available with the JIS single-track format. Your cards can use the default format for each track, or can use a different combination of tracks and data formats. Magnetic Stripe Escape Codes The data to encode on a magnetic stripe is entered as text and can look like data to print. The XPS Card Printer Driver uses special characters called Escape Codes to identify data to encode. Data within escape codes is not printed. The driver supports several Escape Code systems to allow easy compatibility with other card printers. The Escape Code defines the track for the data. The printer is set to use the format for each track and you must enter the type of data the format requires. The table below shows the default ISO format data, and how the data looks when formatted. The syntax column shows the general statement for how the data must be provided. For each track there is an example of how the data looks. 2/22 Datacard Confidential Page 43 SHORT TERM CONFIDENTIAL XPS Card Printer Guide DRAFT Syntax Track 1 (IATA) ~
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