Entrust Q30030 Card Personalisation System User Manual

Entrust Datacard Corporation Card Personalisation System Users Manual

User Manual

CE870 Card Personalization SystemInstallation and User GuideNovember 2011Part No. 539977-001 Rev. BPrinter Firmware: D3.1.41-0Embosser Firmware: Rev. A.6Front Panel Revision: 1.1.2.34
ii NoticePlease do not attempt to operate or repair this equipment without adequate training. Any use, operation, or repair you perform that is not in accordance with the information contained in this documentation is at your own risk.Proprietary NoticeAll drawings and information herein are the property of DataCard Corporation. All unauthorized use and reproduction is prohibited. Trademark AcknowledgmentsDatacard is a registered trademark and service mark of DataCard Corporation in the United States and other countries.Windows is a registered trademark of Microsoft Corporation. All other product names are the property of their respective owners.Datacard Group11111 Bren Road WestMinnetonka, MN 55343-9015Phone: 952-933-1223Fax: 952-933-7971www.datacard.com© 2011 DataCard Corporation. All rights reserved.Printed in the United States of America.
iii ContentsChapter 1: Welcome to the Card Personalization System_____________________________ 1The CE870 Card Personalization System _________________________________________ 1About the System ______________________________________________________________ 2System Components ___________________________________________________________ 3The Printer Component (Top, Front and Right Side) ___________________________ 3Printer Multi-Card Hopper _______________________________________________ 4Printer Connections (Left Side)___________________________________________ 5The Touch Screen Component (Optional) ___________________________________ 6The Embosser Component (Top, Front and Right Side) ________________________ 7Inside the Embosser _____________________________________________________ 8Embosser Connections (Back and Left Side)______________________________ 9System Labels_________________________________________________________________ 10Printer Configuration Label_________________________________________________ 10Embosser Configuration Label______________________________________________ 11How To Topics_________________________________________________________________ 12Chapter 2: Installation Requirements_______________________________________________ 13PC Requirements______________________________________________________________ 13Site Requirements _____________________________________________________________ 14Electrical Requirements _______________________________________________________ 15Chapter 3: Install the System ______________________________________________________ 17Secure the System ____________________________________________________________ 18Assemble the Printer and Embosser ____________________________________________ 19Load Supplies_________________________________________________________________ 20Load Indent Ribbon Cartridge _____________________________________________ 20Load Topping Foil Cartridge________________________________________________ 21Load Cleaning Sleeve _____________________________________________________ 22Load Cards in Hopper _____________________________________________________ 24Connect Cables ______________________________________________________________ 25Connect Data Cables _____________________________________________________ 25Connect Power Cables____________________________________________________ 26Power on the System ______________________________________________________ 27Run Test Card _________________________________________________________________ 28Chapter 4: Using the System_______________________________________________________ 29Process Cards ________________________________________________________________ 29How the Card Travels ______________________________________________________ 30About Secure Encryption __________________________________________________ 31Use the Touch Screen _________________________________________________________ 31Use the Front Panel____________________________________________________________ 32Power Button______________________________________________________________ 32LCD Panel ________________________________________________________________ 32User Button and Light ______________________________________________________ 33Down Arrow, Up Arrow, and Enter Keys _____________________________________ 33
iv Ribbon Light ______________________________________________________________ 34Card Light ________________________________________________________________ 34Use the LCD Menus____________________________________________________________ 35LCD Menus________________________________________________________________ 36Pause the System__________________________________________________________ 37Change the LCD Backlight Brightness_______________________________________ 38View the Printer Serial Number from the LCD Menu __________________________ 40View Card Counts from the LCD Menu _____________________________________ 42View the Network IP Address from the LCD Menu____________________________ 45Set Magnetic Stripe Coercivity from the LCD Menu__________________________ 48Use the Printer Manager _______________________________________________________ 50Chapter 5: Card Design ___________________________________________________________ 53Basic Card Design ____________________________________________________________ 53Magnetic Stripe Design________________________________________________________ 53About Magnetic Stripes____________________________________________________ 53Magnetic Stripe Formats ___________________________________________________ 54Three-Track Option_____________________________________________________ 54Single-Track JIS Option _________________________________________________ 55Smart Card Design ____________________________________________________________ 56About Smart Cards ________________________________________________________ 56Embossing and Indenting Design_______________________________________________ 57Settings for Card Design in Printer Manager _____________________________________ 57Chapter 6: System Maintenance___________________________________________________ 59Clean the Printer ______________________________________________________________ 59Clean the Embosser___________________________________________________________ 59Run a Cleaning Card__________________________________________________________ 60Chapter 7: Troubleshooting________________________________________________________ 63Tools for Troubleshooting ______________________________________________________ 63Locating the Issue_____________________________________________________________ 64Installation Troubleshooting____________________________________________________ 65Card Appearance ____________________________________________________________ 65Indent Troubleshooting ____________________________________________________ 65Topping Foil Troubleshooting _______________________________________________ 65Magnetic Stripe_______________________________________________________________ 66Card Jam_____________________________________________________________________ 68Printer Card Jam __________________________________________________________ 68Embosser Card Jam _______________________________________________________ 69Messages and Conditions _____________________________________________________ 70Messages on the Printer____________________________________________________ 70Front Panel Conditions During Messages ________________________________ 70Messages on the Printer Manager __________________________________________ 71Respond to Messages _________________________________________________________ 72Printer Component Messages (100-124)_____________________________________ 72100: Request not supported ____________________________________________ 72101: Job could not complete___________________________________________ 72
v 102: Card not in position________________________________________________ 73103: Printer problem____________________________________________________ 73104: Critical problem ___________________________________________________ 73105: Magstripe data error ______________________________________________ 73106: Magstripe data not found _________________________________________ 74107: Magstripe read data error _________________________________________ 74108: Magstripe read no data ___________________________________________ 74111: Card not picked __________________________________________________ 75112: Hopper Empty_____________________________________________________ 75113: Close cover to continue ___________________________________________ 75114: Cover opened during job__________________________________________ 75116: Magstripe not available ___________________________________________ 75117: Reader not available ______________________________________________ 75120: User paused the printer ____________________________________________ 76122: Magnetic stripe format problem____________________________________ 76123: Insert new card then continue _____________________________________ 76124: Insert same card then continue ____________________________________ 76Embosser Component Messages (125-151)__________________________________ 77125: Emboss critical issue _______________________________________________ 77126: Emboss format issue _______________________________________________ 77127: Emboss transport error _____________________________________________ 77128: Embosser card jam ________________________________________________ 77129: Embosser topper jam ______________________________________________ 78130: Embosser card entry jam___________________________________________ 78131: Embosser card exit jam ____________________________________________ 78132: Embosser card stack full ___________________________________________ 79133: Embosser card reject full___________________________________________ 79135: Indent ribbon supplies out _________________________________________ 79136: Indent ribbon break _______________________________________________ 80137: Embosser wheel error ______________________________________________ 80138: Embosser indent error______________________________________________ 80139: Lost card, open emboss cover _____________________________________ 81140: Embosser not available ____________________________________________ 81141: Close emboss cover _______________________________________________ 81142: Emboss cover error ________________________________________________ 81143: Topper ribbon problem ____________________________________________ 82144: Topper ribbon out _________________________________________________ 82145: Topper ribbon type problem _______________________________________ 82146: Topper ribbon support err. _________________________________________ 82147: Topper ribbon no tag found________________________________________ 82149: Option not installed________________________________________________ 83Chapter 8: Supplies and Parts _____________________________________________________ 85Supplies ______________________________________________________________________ 85Indent Ribbon_____________________________________________________________ 85Topping Foil _______________________________________________________________ 85
vi Supply Storage Guidelines _________________________________________________ 86Cards ________________________________________________________________________ 86Card Size _________________________________________________________________ 86Card Material _____________________________________________________________ 87Card Surface______________________________________________________________ 87Card Handling ____________________________________________________________ 87Card Storage _____________________________________________________________ 87Replacement Parts____________________________________________________________ 88Print Ribbon Cartridge _____________________________________________________ 88Indent Ribbon Cartridge ___________________________________________________ 88Topping Foil Cartridge _____________________________________________________ 88Cleaning Supplies _________________________________________________________ 88Cleaning Roller Spindle ____________________________________________________ 88Security Lock Option_______________________________________________________ 88Printer Power Supply ______________________________________________________ 89Printer Power Cable _______________________________________________________ 89Embosser Power Supply____________________________________________________ 89Embosser Power Cable ____________________________________________________ 89Network Cable____________________________________________________________ 89Chapter 9: Legal Notices__________________________________________________________ 91Regulatory Compliance _______________________________________________________ 91Liability Statement_____________________________________________________________ 93Safety ________________________________________________________________________ 93Trademarks___________________________________________________________________ 94Disclaimer ____________________________________________________________________ 94Proprietary Notice_____________________________________________________________ 94
vii Revision LogDatacard CE870 Card Personalization SystemInstallation and User GuideRevision Date Description of ChangesA September 2011 First release of this documentB November 2011 Update of the document with numerous additions.
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CE870 Card Personalization System Installation and User Guide 1Chapter 1: Welcome to the Card Personalization SystemThis chapter introduces the CE870 Card Personalization System and its components.This section describes:• The CE870 Card Personalization System• About the System• System Components• System Labels• How To TopicsThe CE870 Card Personalization SystemThis manual describes the CE870 Card Personalization System and how to use it. Before you use the system, it must be set up and installed. In most cases, the installation will be performed by your systems administrator or service provider. Please read this manual thoroughly before you use the system. It will help you learn about the features of the system and how to process cards successfully and efficiently.Each card program has specific features that are important for you to understand. Talk with your supervisor, system administrator, or other person to learn about the features of your card program. This guide provides operator information and describes how to install the system, use the various components, and perform routine tasks. An additional Solution Guide is available for use by Administrators or by professionals designing a new system for card production.
2 Welcome to the Card Personalization SystemAbout the SystemThe CE870 Card Personalization System is used to produce on-site financial and debit cards. Personalization includes processing magnetic stripe data, reading or programming smart cards, embossing, and indenting financial data. The system is designed to issue cards where the user is (called on-demand or instant issuance). The system receives data from a PC or other computer, personalizes the card using that data, and presents a finished card. The system is a multi-component system consisting of the following:Printer Component Provides print and encoding features. Processes magnetic stripe data and programs smart card chips using secure encryption.Touch Screen Component (Optional)Provides the interface for user authentication and card production.Embosser Component Produces the raised characters and numbers on the front of the card; an optional indenter can produce the indented characters on the back or the front of the card.Printer ComponentEmbosser ComponentTouch ScreenComponent (Optional)
CE870 Card Personalization System Installation and User Guide 3 System ComponentsThe Printer Component (Top, Front and Right Side)Printer Processes magnetic stripe data and programs smart cards using secure encryption.Printer Supplies Access DoorUnlock and open the embosser supplies access door to access printer components.Front Panel Includes the User button, status lights, power button, and LCD panel with navigation keys.PrinterFront PanelPrinter Supplies Access Door
4 Welcome to the Card Personalization SystemPrinter Multi-Card HopperH1 and H3 to H6 Card HoppersThe H1 and H3 to H6 hoppers contain standard card designs.H2 Exception Card HopperThe H2 hopper is a manual card hopper that contains a manual slot and a storage area in which to store a supply of cards that are different from standard card designs. Store and feed cards manually into the H2 hopper.Multi-Card Hopper CoverUnlock and open the access cover to load card stock.H1H2H3H4H5H6H2Multi-card Hopper Cover
CE870 Card Personalization System Installation and User Guide 5 Printer Connections (Left Side)Alarm Terminal Connect alarm system provided by others.Power Connection Plug in power supply.Manual Advance Knob Use the manual advance knob to clear a card jam and move the card in the card track. Printer Access Cover LockProvides secure access to the printer.Network Connection Ethernet connection to network.Embosser Connection Connect the printer to the embosser using cable from embosser.Manual Advance KnobPrinter AccessPower ConnectionAlarm Terminal Cover LockNetwork ConnectionEmbosser Connection
6 Welcome to the Card Personalization SystemThe Touch Screen Component (Optional)Touch Screen Standards Buttons with a red background require a PIN to access.Buttons with a black background are active and can be selected.Buttons with a gray background are inactive and cannot be selected.Card Hopper Levels View the card type and number of cards remaining in each of the hoppers inside the multi-card hopper.Supply Levels View the amount of indent ribbon and topping foil supplies remaining.Printer Information View system information including:• Model• Serial number• Firmware version• IP address• E-mail alert address• Flash memory free space• Printer optionsFor more information about the Touch Screen, see the Touch Screen User Guide.Touch Screen
CE870 Card Personalization System Installation and User Guide 7 The Embosser Component (Top, Front and Right Side) Cable Guide The cable guide keeps data cables between the printer and embosser organized and hidden.Printer Mounting Pins Aligns the printer to the embosser.Card Transfer Area Receives the card from the printer component and places it in position for embossing and indenting.Printer Mounting Lock Secures the printer to the embosser.Embosser Supplies Access DoorUnlock and open the embosser supplies access door to load indent ribbon and topping foil.Embosser Access Door LockProvides secure access to the embosser supplies.Card Output Hopper Concealed output hopper holds up to ten completed cards. Printer Mounting PinsPrinter Mounting LockEmbosser Supplies Access DoorCard Transfer AreaEmbosser Access Door LockPrinterMounting PinsCable GuideCard Output Hopper
8 Welcome to the Card Personalization SystemInside the EmbosserPrinter Lock Lever Push the lever in to lock the printer to the embosser.Manual Advance Knob Use the manual advance knob to clear a card jam and move the card in the card track.Indent Ribbon Cartridge Indent ribbon cartridge holds the indent ribbon supply.Reject Card Tray Unfinished cards or cards not properly processed exit the system to the reject card tray.Topping Foil Cartridge Topping foil cartridge holds the topping foil supply.Printer Lock LeverIndent Ribbon CartridgeReject Card TrayTopping Foil CartridgeManual Advance Knob
CE870 Card Personalization System Installation and User Guide 9 Embosser Connections (Back and Left Side) Security Lock Option Receptacle for a cable style lock, such as a Kensington lock.Alarm Terminal Connect alarm system provided by others.Power Connection Plug for the embosser power supply.Power ConnectionAlarm terminalSecurity Lock Option
10 Welcome to the Card Personalization SystemSystem LabelsThere are two labels on the system, the printer configuration label and the embosser configuration label. The following section describes the labels, where to find them, and how to read them.Printer Configuration LabelThe printer configuration label is located under the printer supplies access door on the left-hand side of the printer swingarm. To view the label, unlock and open the printer supplies access door and press the silver button on top of the printer. The swingarm is spring-loaded and will open when the button is released.
CE870 Card Personalization System Installation and User Guide 11 The printer configuration label shows the printer name, configuration, date and country of assembly and the MAC address to use when the printer is connected using an Ethernet network.The printer configuration label provides information that is useful when requesting service. It can also help you know which components are installed. If components are installed by the dealer or sales group, the information for those items should be on the label.Embosser Configuration LabelThe embosser configuration label is located inside the embosser on the lower enclosure. To view the label, unlock and open the embosser supplies access door and locate the label inside.
12 Welcome to the Card Personalization SystemThe embosser configuration label shows the embosser name, configuration, date and country of assembly.The embosser configuration label provides information that is useful when requesting service. It can also help you know which components are installed. If components are installed by the dealer or sales group, the information for those items should be on the label.How To TopicsSelect a link from the topics below to quickly access common user topics on how to use the CE870 Card Personalization System.• Select Use the Touch Screen for information on how to open printer manager.• Select LCD Panel for information on how to view and use the printer LCD menus.• Select Respond to Messages for information on how to respond to messages that appear on the printer LCD display.• Select Run Test Card for information on how to print a test card and verify system operation.• Select Run a Cleaning Card for information on how to run a cleaning card as recommended after every 500 cards are produced.• Select Load Cards in Hopper for information on how to load cards into the multi-card hopper.• Select Load Indent Ribbon Cartridge for information on how to replace indent ribbon inside the embosser.• Select Load Topping Foil Cartridge for information on how to replace topping foil inside the embosser.
CE870 Card Personalization System Installation and User Guide 13Chapter 2: Installation RequirementsThis chapter describes the PC requirements, site requirements, and electrical requirements for the equipment. Your company may have additional requirements for a card production environment. Talk to your system administrator to determine the optimum location for card production.This section describes:• PC Requirements• Site Requirements• Electrical RequirementsPC RequirementsThe following network components are required: • An Ethernet network that uses the TCP/IP protocol and can run at 100 megabits per second, also called 100base-T. • An Ethernet cable to connect the system to the network. No Ethernet cable is supplied with the system. • A PC that meets the requirements listed above and is connected to and communicating with the network.
14 Installation RequirementsSite RequirementsSet up and use the system in an environment that meets the following requirements.• It is recommended that the system be placed on a table that is no taller than 32 inches (81 cm) in height to allow easy user access and viewing of components.• Provide space for the system and for clearance around the system. The system dimensions and recommended clearance area are shown in the table below.• Choose a location in an environment with temperatures ranging from60° to 95° F (15° to 35° C). • Use single phase, 3-wire, grounded receptacles. • Keep all dust, dirt, food, and liquids away from the system. • Place the system and its supplies in a clean office environment, keeping paper and foreign materials off the equipment. Dimensions (in/cm)ABCDEFGXYin 27.6 2 16.3 8.5 10 28.1 2 26.8 40.1cm 70.1 5.1 41.4 21.6 25.4 71.4 5.1 68.1 101.9
CE870 Card Personalization System Installation and User Guide 15 • Place the system on a sturdy, level surface. • Place the system and its supplies away from direct sunlight. • Do not place the system near heating ducts, fans, or other air vents. • Do not use the system for purposes other than the intended use. Electrical RequirementsThe power supply is rated as follows: The power supply detects the input voltage, and works within the range stated.System Component Electrical RequirementsPrinter 110-240V ~ 1.5 Amp, 50-60HzEmbosser 110-240V ~ 3.5 Amp, 50-60Hz
16 Installation Requirements
CE870 Card Personalization System Installation and User Guide 17Chapter 3: Install the SystemThis section provides information about installing the CE870 Card Personalization System. Installation includes system setup, connecting cables, and installing supplies.The setup procedure is described in this section. The components are shipped in several containers. Make sure that you have all components, including those not supplied, before you start the installation. Items not supplied in the shipping cartons include Ethernet cable(s) and bolt-down supplies.The system is often installed by a systems administrator or service provider. This section describes how to:• Secure the System• Assemble the Printer and Embosser• Load Supplies• Connect Cables• Run Test Card
18 Install the SystemSecure the SystemThe embosser includes bolt-down openings for securing the system to its mounting surface. Choose a location in which to install the system following the requirements shown in Site Requirements.1. Unlock and open the embosser supplies access door.2. Remove the topping foil and optional indent ribbon cartridges and set aside.3. Bolt the embosser to the work surface.You need the following supplies:• Embosser Bolt-Down Specification Sheet (Part No. 539999-001).• Two 1/4 inch Bolts.The length of the bolts depends on the thickness of the mounting surface. Bolt length minimum of surface thickness + ¾ inch. Bolt length maximum of surface thickness +1¼ inch.• Two 5/8 inch outer diameter Washers.• Two 1/4 inch Nuts.Plastic locking nuts are recommended.A. Drill mounting holes in the mounting surface following the dimensions and requirements shown on the Embosser Bolt-Down Specification Sheet.B. Insert the bolts.i. Place a flat washer on each of the bolts.ii. Insert the bolts into the mounting holes inside the embosser.iii. Align the bolts with the holes in the embosser.C. Secure the embosser using washers and nuts on the inside of the embosser. 4. Replace the topping foil and indent ribbon cartridges.5. Close and lock the embosser supplies access door.Indent RibbonCartridgeTopping FoilCartridge Embosser SuppliesAccess Door
CE870 Card Personalization System Installation and User Guide 19 Assemble the Printer and Embosser1. Unlock and open the embosser supplies access door. 2. Slide the printer locking lever to the left to position the mounting lock in the unlocked state.3. Lift the printer over the embosser and align the pins on the embosser with the holes on the underside of the printer.4. Press down gently, but firmly on the printer component and push the printer locking lever to the right to lock the printer to the embosser.5. Check that the printer is securely locked to the embosser.6. Close and lock the embosser supplies access door. PrinterLockingLever
20 Install the SystemLoad SuppliesEmbossing supplies include topping foil and indent ribbon. The topping foil is applied to the embossed characters and can be applied to up to five lines of characters. The indent ribbon is used to apply black (or white) color to a single line of indented characters. The printer supplies include a cleaning sleeve.Load Indent Ribbon Cartridge1. Unlock and open the embosser supplies access door and remove the cartridge from the embosser. The indent ribbon cartridge is on the right. See Inside the Embosser for more information.2. Push the full roll of indent ribbon onto the spindle on the right until it snaps securely into place.3. Route the ribbon around the ribbon guides as shown.4. Push the empty take-up spool onto the spindle on the left until it snaps securely into place.5. Turn the take-up spool one full turn counterclockwise to take up ribbon slack.6. Replace the indent ribbon cartridge.The emboss and indent ribbon cartridges are not interchangeable; they fit only into the designated cartridge area.A. Hold the cartridge by its handle.B. Align the cartridge with the guides inside the embosser.C. Slide the cartridge in until it stops.7. Close and lock the embosser supplies access door.
CE870 Card Personalization System Installation and User Guide 21 Load Topping Foil Cartridge1. Unlock and open the embosser supplies access door and remove the topping foil cartridge. The topping foil cartridge is on the left. See Inside the Embosser for more information.2. Push the full roll of ribbon onto the spindle on the right until it snaps securely into place.3. Route the ribbon around the ribbon guides as shown.4. Push the empty take-up spool onto the spindle on the left (spindle with the black gear) until it snaps securely into place.5. Turn the take-up spool one full turn counterclockwise to take up ribbon slack.6. Replace the topping foil cartridge.The emboss and indent ribbon cartridges are not interchangeable; they fit only into the designated cartridge area.A. Hold the cartridge by its handle.B. Align the top of the cartridge with the guides inside the embosser.C. Slide the cartridge in until it stops.7. Close and lock the embosser supplies access door.
22 Install the SystemLoad Cleaning SleeveThe printer component uses a replaceable cleaning sleeve to clean dust or lint from the surface of the card stock before processing data. Each cleaning sleeve is effective for approximately 500 cards.1. Unlock the printer and open the printer supplies access door. 2. Press the silver button and open the printer swingarm. PrinterSuppliesAccess DoorUnlockSilverButton
CE870 Card Personalization System Installation and User Guide 23 3. Prepare the print ribbon cartridge.A. Remove the print ribbon cartridge. The printer ships with the cleaning roller spindle installed on the print ribbon cartridge. B. Remove the cleaning roller spindle from the cartridge and slide the continuous cleaning sleeve onto the spindle. Place the spindle with cleaning sleeve back onto the ribbon cartridge.C. Remove the protective wrapper from the cleaning sleeve. 4. Reinstall the ribbon cartridge and close the printer swing arm.5. Leave the printer access door open and unlocked to load cards into the multi-card hopper. The printer lock secures both the printer access and multi-card hopper doors. PrintRibbonCartridgeProtectiveRibbonCleaningRollerSpindle
24 Install the SystemLoad Cards in Hopper1. Open the multi-card hopper. 2. Fan cards before placing them into the input hopper. • Insert magnetic stripe cards with the stripe down and toward the right side of the input hopper. • Insert smart cards (contacted or contactless) with the smart card chip on top toward the back of the hopper.3. The input hoppers are labeled H1 through H6. Load up to 100 cards (0.030-in / 0.762mm thickness) into hoppers H1, H3, H4, H5, and H6.4. The hopper labeled H2 is the manual hopper and manual slot. Load special card stock on the optional shelf located in the hopper for manual printing. 5. Close the multi-card hopper when finished loading cards.
CE870 Card Personalization System Installation and User Guide 25 6. Close and lock the printer swingarm and supplies access door. Connect CablesConnect Data CablesThis section provides information about connecting the printer to the embosser and connecting the system to the network. Connect the cables in the order below.1. Connect the data cable from the embosser to the bottom data port on the printer. 2. Connect the system to a network connection using an Ethernet cable. This cable is not supplied with the system. 3. Plug one end of the Ethernet cable into the top port on the printer, and the other end into your network port.PrinterSuppliesAccess DoorPrinterSwingarmLockDataCableEthernetCable
26 Install the SystemConnect Power Cables1. Connect the printer power cable into the printer and into the power supply. 2. Connect the power supply cord into the power outlet. 3. Connect the embosser power cable into the embosser and into the power supply.4. Connect the power supply cord into the power outlet.
CE870 Card Personalization System Installation and User Guide 27 Power on the System1. Power on the system by pressing the power button on the Front Panel.2. Wait until the system has powered on and Ready displays on the LCD screen.3. See Power Button for more information.
28 Install the SystemRun Test CardProcess a test card to verify that the system has been set up correctly and is working.Run a test card using the Printer Manager. For more information about the Printer Manager, see the Solutions Guide (Part No. 539998).
CE870 Card Personalization System Installation and User Guide 29Chapter 4: Using the SystemThis section details information about how the card travels through the system, how the data is received and processed, and how to use the features of the system such as the optional Touch Screen and the printer’s Front Panel.This section describes how to:• Process Cards• Use the Touch Screen• Use the Front Panel• Use the LCD Menus• Use the Printer ManagerProcess CardsThe software used to enter card data is called a server-based print director. In most cases, this is a custom application developed specifically for your organization. The software is designed to send card data to the card personalization system. The data is received and the card can be accessed and produced from the system’s optional Touch Screen. The Touch Screen uses the Datacard Personalization Manager (DPM) to produce the card. With DPM, you can select which hopper to pick from, and preview your print job before producing a card. To access the features of the DPM and to produce a card, you will need to sign in to the Touch Screen using your unique ID and authentication number.
30 Using the SystemHow the Card TravelsCard processing is a two-step process. The first step is sending the card to print from the PC. The second step processes the card through the Touch Screen. After the card has been verified and sent to print, the multi-card hopper pick mechanism moves to the selected hopper, picks a card, and moves the card into the printer component for processing. The card moves to the magnetic stripe encode area or to the smart card park station depending on the type of card selected. The encrypted data is decrypted and written to the card. When magnetic stripe and smart card functions are complete, the card is transferred to the embosser component. If the card design includes indent data and the embossing wheel includes optional indent characters, the system processes the indent data first. Upon entering the embosser, the card is flipped to indent characters and apply ribbon to the characters on the back of the card. If the card design includes indent characters on the front of the card, the card is automatically turned and moved back to the indent module to indent and apply ribbon to the characters on the front of the card.The Touch Screen requires aThe Multi-Card Hopper moves theThe card is transferredIndent data is processed first.to the characters.The finished cardThe card flipper turns the card over so thatThe Printerencodes magnetic stripedata and processes smartcard information.card from the selected hopper andtransfers it into the printer component.username and authentication codeto access the print queue, status,check supplies, and select thehopper from which to print.into the embossercomponent through aseries of flippers.characters can be embossed on the frontof the card.1. Letters and numbers are embossed.2. Topping foil is applied to the characters.exits the systemthrough the cardoutput hopper.1. Characters are indented.2. Indent ribbon is applied3. Optionally, the front may also be indented.
CE870 Card Personalization System Installation and User Guide 31 The system then processes the emboss data. The emboss function is a two-step process. First the characters are embossed and then topping foil is applied to those characters. About Secure EncryptionSecure encryption on the CE870 Card Personalization System means that the magnetic stripe or smart card data entered is converted into a secure form of code before it is sent to the system. The system receives the encrypted data through the Touch Screen. Datacard Personalization Manager (DPM) passes the encrypted data to the printer component. The printer decrypts the code and sends the data to the magnetic stripe or smart card chip on the card.The printer contains both SSL (Secure Sockets Layer) and AES-128 (Advanced Encryption Standard) encryption methods. The default setting is SSL. To change the default encryption method, see your systems administrator or contact your service provider.The printer does not accept magnetic stripe or smart card data that is not encrypted. If non-encrypted data is sent to the printer, a message displays on the printer’s LCD panel and the card is rejected.Use the Touch ScreenThe optional Touch Screen allows users to interact with the card production system. From the Touch Screen you can view or enter the print queue, view supplies and card stock, or make any changes to the system or user authentication codes.The Home screen is the base for all Touch Screen activity. From here you can view the printer queue and status, check supplies and designate the hopper from which to print. You can also unlock the system from the Touch Screen.For more information about the Touch Screen and how to use it, see the Touch Screen User Guide (Part No. 527228-001).
32 Using the SystemUse the Front PanelThe front panel of the printer provides the controls you need to operate the system. It includes the following:Power ButtonUse this button to power the system off and on. All lights show steady amber while the system powers on. To power on the system, press the button for 1 to 2 seconds until the system powers on. To power off the system, press the button for 1 to 2 seconds until the system powers off. If the system is processing cards, you can press the button for 2 or more seconds to power the system off immediately. You hear the power-down tone. Cards in process are not completed and are sent to the reject card tray.LCD Panel• The LCD panel indicates the system status. • The panel includes a menu system. See Use the LCD Menus for details. • The panel displays printer and embosser messages. See Respond to Messages for details.
CE870 Card Personalization System Installation and User Guide 33 User Button and LightThe printer has a USER button with a boarder of light that indicates the system status.• Press the USER button to suspend the printer when it displays Ready.• Press the USER button to clear a message. • Press the USER button for 2 seconds or more to clear all messages. • The USER light indicates whether the system is ready, busy, or not ready.Down Arrow, Up Arrow, and Enter KeysUse the arrow keys to move through the LCD menu system and the ENTER key to make a selection. See Use the LCD Menus for details. Off System is off. Green System is ready or suspended. Flashing green System is busy. The light flashes slowly (every 2 seconds).orThe system has a hardware error concerning the embosser. The light flashes quickly (every 1/2 second). Amber The system is not ready.The POWER button was pressed to turn the printer off. Flashing Amber The system has a problem. The light flashes at a medium rate (every second).orThe system has a hardware error concerning the printer. The light flashes quickly (every 1/2 second).
34 Using the SystemRibbon LightThe ribbon flashes green when the indent ribbon or topping foil levels are low, out or there is an problem concerning supplies.• There is no message displayed on the LCD panel when the card light is flashing slowly (every 2 seconds). This condition indicates that supplies are low.• A message is displayed on the LCD panel with details of the problem when the card light is flashing quickly (every 1/2 second). Card LightThe card light flashes green when the system has a card problem in the embosser component and flashes amber when the system has a card problem in the printer component.• There will be a message displayed on the LCD panel with details of the problem when the card light is flashing quickly (every 1/2 second). Off Ribbon is okay. Flashing Green The ribbon is low. The light flashes slowly (every 2 seconds).orThe ribbon is out or there is a problem with supplies. The light flashes quickly (every 1/2 second). Off Cards are okay. Flashing Green There is a problem with the cards related to the embosser component. The light flashes quickly (every 1/2 second). Flashing Amber There is a problem with the cards related to the printer component. The light flashes quickly (every 1/2 second).
CE870 Card Personalization System Installation and User Guide 35 Use the LCD MenusThe front panel of the printer component includes an LCD display with navigation keys. When the system is not actively processing cards, the LCD menu system is available. See Use the Front Panel for more information about other features of the front panel. Use the LCD menu for tasks including:• Pause the system when cards are in the print queue. See Pause the System.• Changing the backlight of the LCD panel. See Change the LCD Backlight Brightness.• Viewing the serial number of the printer. See View the Printer Serial Number from the LCD Menu.• Retrieving card counts. See View Card Counts from the LCD Menu.• Viewing the network IP Address. See View the Network IP Address from the LCD Menu.• Setting the Magstripe Coercivity. See Set Magnetic Stripe Coercivity from the LCD Menu.
36 Using the SystemLCD MenusThe menu system has four major branches: • Use the Maintenance menu to run a cleaning card. • Use the Status menu to see settings and data about the printer.• Use the Configuration menu to change settings.• Use the Activate menu to enable and disable secure features of the printer. This menu is used only during installation or removal of the system.HINTS & TIPS• The menu system can be used when Ready is displayed on Line 1 of the LCD panel.• The printer returns to the Ready status after two minutes of no activity. Changes not applied will be lost.• To leave a selection without changing the value, press the up or down arrow key to scroll to Exit and then press the ENTER key.
CE870 Card Personalization System Installation and User Guide 37 Pause the SystemThe system can be paused to prevent additional cards from being processed. A paused system will complete an active print job and suspend any additional jobs from printing until unpaused.1. Pause the system by pressing and holding the USER button while Ready or Busy is displayed on line 1 of the LCD panel. Suspended is displayed on line 1 of the LCD panel. An active print job (if any) will continue until completed. Any additional card production will be paused. 2. Unpause the system by pressing and holding the USER button. Ready is displayed on line 1 of the LCD panel. Cards can now continue to be printed.
38 Using the SystemChange the LCD Backlight BrightnessBegin with the printer displaying Ready. The USER button shows steady green.1. Enter the menu system.A. Press and hold the USER button. Suspended is displayed on line 1 of the LCD panel.B. Press the ENTER key to enter the menu system. 2. Access the LCD backlight option.A. Press the down arrow key until Configuration displays on line 2 of the LCD panel.B. Press the ENTER key to enter the Configuration menu. LCD backlight displays on line 2 of the LCD panel.C. Press ENTER to select the LCD Backlight.
CE870 Card Personalization System Installation and User Guide 39 3. Select LCD backlight level.A. Press the Down arrow key to lower the light level.OrPress the Up arrow key to increase the light level.B. When the light is at the desired level, press the ENTER key. The printer saves the settings and returns to the Configuration menu. 4. Exit the menu system.A. Press an arrow key repeatedly to display Exit on line 2 of the LCD panel.B. Press the ENTER key to exit the Configuration menu. C. Press an arrow key repeatedly until Exit on line 2 of the LCD panel.D. Press the ENTER key to exit the Main menu. 5. Press the USER key. When the Ready is displayed in line 1 of the LCD panel, the printer is ready.
40 Using the SystemView the Printer Serial Number from the LCD MenuBegin with the printer displaying Ready. The USER button shows steady green.1. Enter the menu system.A. Press and hold the USER button. Suspended is displayed on line 1 of the LCD panel.B. Press the ENTER key to enter the menu system. 2. View the Serial Number.A. Press the down arrow key until Status displays.B. Press the ENTER key to enter the Status menu. C. Serial Number is the first choice on the menu. Press ENTER to display the printer serial number.
CE870 Card Personalization System Installation and User Guide 41 3. Exit the menu system.A. Press an arrow key repeatedly to display Exit on line 2 of the LCD panel.B. Press the ENTER key to exit the Configuration menu. C. Press an arrow key repeatedly until Exit on line 2 of the LCD panel.D. Press the ENTER key to exit the Main menu. 4. Press the USER key. When the Ready is displayed in line 1 of the LCD panel, the printer is ready.
42 Using the SystemView Card Counts from the LCD MenuBegin with the printer displaying Ready. The USER button shows steady green.1. Enter the menu system.A. Press and hold the USER button. Suspended is displayed on line 1 of the LCD panel.B. Press the ENTER key to enter the menu system. 2. Enter the Card Count menu.A. Press the down arrow key until Status displays on line 2 of the LCD panel.B. Press the ENTER key to enter the Status menu. C. Press the down arrow until Card Counters is displayed on line 2 of the LCD panel.D. Press ENTER key to enter the Card Counters menu.E. Press the down arrow until Card Count is displayed on line 2 of the LCD panel. F. Press ENTER key to enter the Card Count menu.
CE870 Card Personalization System Installation and User Guide 43 3. View the Card Count.A. Press the ENTER key to view the total number of cards picked on the system. B. View the Completed Card count.i. Press the ENTER key to display Completed Card on line 2 of the LCD panel. Press the ENTER key again to view the Completed Card count. ii. Press the ENTER key to display Rejected Cards on line 2 of the LCD panel. Press the ENTER key again to view the Rejected Cards count.iii. Press the ENTER key to display Lost Cards on line 2 of the LCD panel. Press the ENTER key again to view the Lost Cards count.iv. Press the Enter key to display Exit on line 2 of the LCD panel. Press the ENTER key again to exit to the Card Counters menu.4. Exit the menu system.A. Press an arrow key repeatedly to display Exit on line 2 of the LCD panel.B. Press the ENTER key to exit the Status menu. C. Press an arrow key repeatedly to display Exit on line 2 of the LCD panel.D. Press the ENTER key to exit the Main menu.
44 Using the System5. Press the USER key. When the Ready is displayed in line 1 of the LCD panel, the printer is ready.
CE870 Card Personalization System Installation and User Guide 45 View the Network IP Address from the LCD MenuThe printer can display the IP address it uses when connected to the network. It also displays the Subnet Mask and Gateway Address.Begin with the printer connected to the network and displaying Ready. The USER button shows steady green. printer.1. Enter the menu system.A. Press and hold the USER button. Suspended is displayed on line 1 of the LCD panel.B. Press the ENTER key to enter the menu system. 2. Enter the Network Status and IP Address menu.A. Press the down arrow key until Status displays on line 2 of the LCD panel.B. Press the ENTER key to enter the Status menu. C. Press the down arrow key until Network Status displays on line 2 of the LCD panel.D. Press ENTER key to enter the Network Status menu.
46 Using the System3. View network information.A. View IP Address.i. Press the down arrow key until IP Address displays on line 2 of the LCD panel.ii. Press the ENTER key to display the printer IP Address. B. View Subnet Mask.i. Press ENTER to return to the Network Status menu. Subnet Mask is displayed on line 2 of the LCD panel.ii. Press the ENTER key to display the printer Subnet Mask. C. View Gateway Address.i. Press ENTER to return to the Network Status menu. Gateway Address is displayed on line 2 of the LCD panel.ii. Press the ENTER key to display the printer Gateway Address. 4. Exit the menu system.A. Press an arrow key repeatedly to display Exit on line 2 of the LCD panel.B. Press the ENTER key to exit the Network Status menu.
CE870 Card Personalization System Installation and User Guide 47 C. Press an arrow key repeatedly to display Exit on line 2 of the LCD panel.D. Press the ENTER key to exit the Status menu. E. Press an arrow key repeatedly to display Exit on line 2 of the LCD panel.F. Press the ENTER key to exit the Main menu. 5. Press the USER key. When the Ready is displayed in line 1 of the LCD panel, the printer is ready.
48 Using the SystemSet Magnetic Stripe Coercivity from the LCD MenuThe setting for coercivity can be changed from the LCD panel, if needed. Usually, coercivity is a system-wide decision and does not change.1. Enter the menu system.A. Press and hold the USER button. Suspended is displayed on line 1 of the LCD panel.B. Press the ENTER key to enter the menu system. C. Press the down arrow key until Configuration displays on line 2 of the LCD panel.D. Press ENTER key to enter the Configuration menu. 2. Set Magnetic Stripe Coercivity.A. Press the down arrow key until Magstripe displays on line 2 of the LCD panel.B. Press ENTER key to enter the Magstripe menu.
CE870 Card Personalization System Installation and User Guide 49 C. Press the down arrow key until Coercivity displays on line 2 of the LCD panel.D. Press ENTER key to enter the Coercivity menu. i. Press an arrow key to display the intended coercivity. ii. Press the ENTER key. Apply is displayed on line 2 of the LCD panel. iii. Press the Enter key to save the value. Exit is displayed on line 2 of the LCD panel. Press the ENTER key to exit the Magstripe menu.3. Exit the menu system.A. Press an arrow key repeatedly to display Exit on line 2 of the LCD panel.B. Press the ENTER key to exit the Configuration menu.
50 Using the System4. Press the USER key. When the Ready is displayed in line 1 of the LCD panel, the printer is ready.Use the Printer ManagerThe system includes the Printer Manager, which displays information about the system and card production in a Web browser window. Your administrator or installer uses it to set up the advanced features of the system components and to work with a service provider when troubleshooting card production issues.For mor information about specific tasks available to the end user, see the Solutions Guide (Part No. 539998).1. Make sure that the LCD Panel displays Ready.2. Obtain the printer Network IP Address or the USB IP Address and write it down. 3. Open a Web Browser on the PC.4. In the Address area of the browser, enter the following: https://printer IP address For example: https://123.1.23.123 where 123.1.23.123 is replaced by the printer IP address.5. Press the ENTER key.6. Select the language in which to display the Printer Manager session from the left-hand column.7. In the PLEASE LOG IN area select a Username and enter a password (if required).A. Select a Username that best matches your job responsibility. Options are:•WebUser
CE870 Card Personalization System Installation and User Guide 51 •WebAdmin•WebServiceB. Enter a password (if required). 8. Click the LOG IN button.9. Use the LOG OUT button in Printer Manager and close the browser after logging out.Hints & Tips• If the Browser cannot connect to the printer, make sure that:• The front panel displays Ready on the LCD panel.• Another user does not have a Printer Manager session running.• The Printer Manager contains a hover-text feature that shows help information when the cursor hovers over the setting in the description column. For the safety, use the Log Out button in Printer Manager and close the browser after logging out.
52 Using the System
CE870 Card Personalization System Installation and User Guide 53Chapter 5: Card DesignCard design is the name given to the combined features of the processed cards.This section describes:• Basic Card Design• Magnetic Stripe Design• Smart Card Design• Embossing and Indenting Design• Settings for Card Design in Printer ManagerBasic Card DesignCard design includes:• The various types of data such as name and account number, emboss and indent characters, and special features such as magnetic stripe or smart card chip.• The layout of the data.• Processes to enhance card appearance such as adding emboss or indent ribbon.Magnetic Stripe DesignAbout Magnetic StripesThe printer component contains a magnetic stripe module to process magnetic stripe data. There are two options available for the CE870 printer component: ISO and JIS. See the Printer Configuration Label to determine the type of module installed.
54 Card DesignThe module format (ISO or JIS) defines the type and format of the information to encode. The standard ISO format is a three-track option and the JIS format is a single-track option. The ISO standard includes default data settings that determine how many characters can be encoded on each track. It also determines which characters can be encoded. Your cards can use the default format for each track, or can use a different combination of tracks and data formats.The JIS module also includes default data settings.The printer component may require additional settings to match the coercivity of the card. The system administrator sets these values and they remain the same for all cards processed using the same design. The defaults are set to standard ISO format and high-coercivity. There are five high-coercivity cards included with the system. Use these cards to set up and test the magnetic stripe feature. See Set Magnetic Stripe Coercivity from the LCD Menu if you need to change the coercivity.The type of magnetic stripe cards you use must match the type of module installed. Purchase magnetic stripe cards to match the type of module installed. See the card included in the package for details and specifications of the magnetic stripe.Magnetic Stripe FormatsThree-Track OptionThe default data formats for a three-track magnetic stripe option are:• Track 1 — IATA • Track 2 — ABA • Track 3 — TTS This combination is often abbreviated IAT. This format is also called ISO format.IATA (International Air Transport Association)The maximum number of characters for IATA format date is 76 characters. These characters can include spaces, upper case alphabetic characters, numeric characters, and the following special characters:! # $ % ' ( ) * + , - . / ; : < @ > = ^ ] \ [ " & _
CE870 Card Personalization System Installation and User Guide 55 ABA (American Bankers Association) The maximum number of characters for ABA format is 37 characters. Numeric characters and the following special characters are allowed:: ; < = >TTS (Thrift Third Standard) The maximum number of characters for TTS format is 104 characters. Numeric characters and the following special characters are allowed: : ; < = >Single-Track JIS OptionThe default data encoding format for a single-track magnetic stripe module is the JIS (Japanese Industrial Standard) Type II format.The maximum number of characters for the JIS format is 69 characters. These characters can include spaces, numeric characters, upper case alphabetic characters, lower case alphabetic characters, and the following special characters:! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ ] ^ _ ~ { | } ~From a PC running a Japanese edition of a supported operating system Japanese-language characters are also supported. They include the following special characters: 45 Katakana characters:
56 Card Designand the following 10 Katakana characters: Each time you start using Japanese-language characters, or stop using them, a hidden character is added. Each hidden character reduces the number of characters you can encode by one character.Smart Card DesignAbout Smart CardsThis section presents basic information about personalizing smart cards. Smart card processing is different from other types of personalization because the “smart card” step of personalization is controlled by an application that is different from the rest of card personalization.Smart card setup is usually provided by a value-added reseller or service provider. Information about the smart card module installed and the type of cards to use can be requested from your service provider or value-added reseller.The following items are required when personalizing smart cards:• Smart card reader in the printer. • Smart cards that work with the reader in the printer.The configuration label includes codes to identify the type and model of smart card module installed in the printer. If the S6 value is included in the configuration code, the printer has shipped from the factory with a Duali dual interface smart card reader. See the Printer Configuration Label for more information.
CE870 Card Personalization System Installation and User Guide 57 Embossing and Indenting DesignThe CE870 Embosser is the component of a card production system that creates the raised lettering and numbering that is seen on the front of most financial or debit cards. Inside the embosser, you will find the embossing wheel and topping- and indent-ribbon cartridges. The embossing wheel can be purchased with up to 112 punch and die pairs. Other features of the embossing wheel that are determined at time of purchase include multiple font choices and a variety of special characters.The embossing wheel can also be purchased with indent characters to produce characters that are pressed into (indented) the front or back surface of the card. The most common use of indent characters is to create the Card Security Code (CSC), sometimes called the Card Verification Value (CVV) on financial credit and debit cards. Indent ribbon is avaiable in two colors (black or white) and a special paneld ribbon is also available (paneled black and white).The CE870 Embosser can emboss up to five lines of text or numbers. Topping foil is available in five colors and is heat sealed to the embossed characters.Settings for Card Design in Printer ManagerAdministrators and service providers can use the Printer Manager to perform system setup tasks and troubleshoot the system.The Printer Manager contains card design settings that managers and service providers can use to set up card production. The card design settings include magnetic stripe setup and smart card testing. The Printer Manager also contains troubleshooting features such as a log file that can track all processes of a card job. Service providers can use the information in the log file to troubleshoot and relay information to service providers when troubleshooting card processing issues. See Use the Printer Manager for more information.
58 Card Design
CE870 Card Personalization System Installation and User Guide 59Chapter 6: System MaintenanceThe CE870 Card Personalization System is designed to be easy to maintain. System operators should be instructed in routine maintence tasks such as running a cleaning card. The cleaning card process removes dirt and particles from inside the system.This section includes the following:• Clean the Printer• Clean the Embosser• Run a Cleaning CardClean the PrinterThe following steps should be followed to keep the printer component of the system clean and in good operation.• Run a cleaning card and replace the cleaning sleeve in the printer component after every 500 cards processed by the print system.• Keep the surface and area around the printer clean and free of environmental contaminates such as dust and moisture.• Never clean the surface of the printer with abrasive chemicals or cleansers.• Keep the area around the printer free of obstructions that may limit ventilation or access to components.Clean the EmbosserThese steps should be followed to keep the embosser component of the system clean and in good operation.• Keep the surface and area around the embosser clean and free of environmental contaminates such as dust and moisture.• Never clean the surface of the embosser with abrasive chemicals or cleansers.• Keep the area around the embosser free of obstructions that may limit ventilation or access to components.
60 System MaintenanceRun a Cleaning CardRun a cleaning card to clean debris from the inside of the printer system. The cleaning card can remove most contaminants from the print system. Run a cleaning card after every 250 cards processed by the printer system or every 6 months.Begin with the printer displaying Ready. The USER button shows steady green.1. Remove the print ribbon cartridge.A. Unlock and open the printer supplies access door.B. Open the printer cover and remove the print ribbon cartridge.C. Close the printer cover, then close and lock the printer supplies access door. The front panel should display Ready and the USER button shows steady green.2. Enter the menu system.A. Press and hold the USER button. Suspended is displayed on line 1 of the LCD panel.B. Press the ENTER key to enter the menu system. 3. Enter the Cleaning Card menu.A. Press the down arrow key until Maintenance displays on line 2 of the LCD panel.B. Press the ENTER key to enter the Maintenance menu.
CE870 Card Personalization System Installation and User Guide 61 C. Press the down arrow key until Cleaning Card displays on line 2 of the LCD panel.D. Press the ENTER key to enter the Cleaning Card menu. 4. Run the cleaning card.A. Press the down arrow key until Start displays on line 2 of the LCD panel. B. Press the ENTER key to display Insert Cleaning Card on the LCD panel. The USER button and the Card light blink. C. Open the cleaning card package, remove card and insert the cleaning card into the manual slot above the front panel.The printer moves the cleaning card through the printer several times and ejects it in the card output hopper of the embosser.D. Remove the used cleaning card. Wait a few minutes for the rollers to dry.
62 System Maintenance5. Relpace cleaning sleve on print ribbon cartridge and return cartridge into the printer component.A. Replace the cleaning sleeve on the print ribbon cartridge with a new sleeve, and remove the protective cover.B. Unlock and open the printer supplies access door and printer cover. Return the print ribbon cartridge into the printer component.C. Close the printer cover and printer supplies access door. The printer is ready to print cards again.Discard the used cleaning card and cleaning sleeve.6. Exit the menu system.A. Press ENTER repeatedly to exit the menu system.B. The LCD panel displays Ready and the USER button glows steady green.
CE870 Card Personalization System Installation and User Guide 63Chapter 7: TroubleshootingThis chapter details user procedures to recover from errors that may occur with the system.This section describes:• Tools for Troubleshooting• Locating the Issue• Installation Troubleshooting• Card Appearance• Magnetic Stripe• Card Jam• Messages and Conditions• Respond to MessagesTools for TroubleshootingThe tools for troubleshooting a problem include the supplies and equipment you use to print cards:• Blank cards to print, used at several stages of troubleshooting.• Indent ribbon and topping foil.• Cleaning supplies, especially printer cleaning cards and a cleaning pen.
64 TroubleshootingLocating the IssueThe printer, embosser, and software applications work together to produce cards. If the system is not working as you expect, follow these steps, in the order listed, to isolate the source of the issue before contacting your service provider.1. Check that the power cables are connected to both the printer and embosser.2. Check that all network cables between the printer, embosser, and network are connected.3. Power on the printer. Make sure that Ready displays on the front panel within 1 minute?• If the printer powers on correctly, continue to step 4.• If the printer powers on but does not display “Ready,” the printer is not working properly.• If the printer does not power on, make sure the printer is connected to a functioning power source.A. Remove the printer power cord from the outlet.B. Connect another device to the same outlet to verify that the power source functions correctly.If the power source is functioning correctly, request service for the printer from you system administrator.C. Connect the printer to a functioning outlet and repeat, beginning with step 1.4. Print a test card. See Run Test Card for the steps to follow.5. Make sure that the test card prints.• If the test card prints, the printer is working correctly.• If the test card does not print, the printer is not working correctly. Request service for the printer from your system administrator.
CE870 Card Personalization System Installation and User Guide 65 Installation TroubleshootingThis section describes issues that could prevent a successful installation and offers recommended solutions to those issues.Card AppearanceCard appearance problems can be caused by the indent ribbon and topping foil application.Indent TroubleshootingTopping Foil Troubleshooting Problem SolutionThe system is not connected to the network.Disconnect then reconnect the data cable to the network port and the printer. Restart the system.Problem Probable Cause SolutionThe indent characters are very light. The indent ribbon is loaded incorrectly or not being taken up on rollers.Load the indent ribbon correctly. See Load Indent Ribbon Cartridge for more information. Contact your system administrator if the problem continues.Problem Probable Cause SolutionThe topping foil is very light. The topping foil is loaded incorrectly. Load the topping foil correctly. See Load Topping Foil Cartridge for more information.The topper temperature is not hot enough.Contact your system administrator to adjust the temperature of the topper mechanism.
66 TroubleshootingMagnetic StripeThe printer uses the coercivity set using the LCD panel or Printer Manager and uses the data format set using the Printer Manager. Problem SolutionCards are not loaded correctly. Load cards with the magnetic stripe down and toward the right side. See Load Cards in Hopper. Cards do not have a magnetic stripe. Load magnetic stripe cards in the multi-card hopper. If the cards have a magnetic stripe, check the quality of the cards. Change card stock if needed. The card has dirt or damage on the magnetic stripe. Encode and print the card again. If an error message displays again, run a cleaning card to clean the mag stripe head. The magnetic stripe on the card is low coercivity material and the High Coercivity setting is selected. To use the cards you have, select low coercivity encoding. See Set Magnetic Stripe Coercivity from the LCD Menu. To encode with high coercivity, obtain cards manufactured for high coercivity encoding.Message 106 is displayed. The magnetic stripe on the card is high coercivity material and the Low Coercivity setting is selected. To use the cards you have, select high coercivity encoding. See Set Magnetic Stripe Coercivity from the LCD Menu. To encode with low coercivity, obtain cards manufactured for low coercivity encoding. The data for this job includes characters not allowed by the magnetic stripe format selected for the track.Cancel the current print job. Make sure you know what data is allowed on the track. Change the data to be encoded, and resend the card job.
CE870 Card Personalization System Installation and User Guide 67 The magnetic stripe data was sent in an encoding format not supported by the track. Have your administrator check the encoding format setting for the tracks by using Printer Manager.Make sure the application is using the selected encoding format for the track.If the application and track are set to the same format, and the message appears repeatedly, contact the application provider for assistance.The application sent track data for a track not supported by the magnetic stripe module.Check the type of magnetic stripe option in the printer. See System Labels to understand the options in your printer.If the printer label indicates a 3-track ISO module, you can send data for tracks 1, 2, and 3.If the printer label indicates a single-track JIS module, you can send data for track 1.The magnetic stripe option and cards must be capable of accepting and encoding each track of data the ID software sends.Problem Solution
68 TroubleshootingCard JamTo begin troubleshooting a card jam, first determine where in the system the card jam has occurred. Card jams can occur in either the printer or embosser components.Printer Card Jam1. Unlock and open the printer supplies access door.2. Press down the silver button on the top of the printer. The swingarm is spring loaded and opens when the button is released.3. Remove the print ribbon cartridge.4. Rotate the manual advance knob on the side of the printer until the jammed card is accessible from the rollers.5. Remove the card.If no card jam is located in the printer, continue with the Embosser Card Jam procedure.6. Close printer swingarm and close and lock the printer supplies access door.
CE870 Card Personalization System Installation and User Guide 69 Embosser Card Jam1. Unlock and open the embosser supplies access door.2. Remove the indent ribbon and topping foil cartridges.3. Rotate the manual advance knob inside of the embosser until the jammed card is accessible from the rollers.4. Remove the card.5. Replace the indent ribbon and topping foil cartridges.6. Close and lock the embosser supplies access door.
70 TroubleshootingMessages and ConditionsWhen the system cannot process the card sent, it issues a condition. Conditions are displayed on the LCD panel on the Front Panel.Messages on the Printer• The LCD panel displays a short description and a message number for each message. • If more than one message was issued, the next message is displayed after the problem is corrected and the USER button is pressed.Front Panel Conditions During MessagesThe following conditions are apparent while messages are displayed on the LCD panel.• The USER light flashes quickly (every 1/2 second) for hardware errors; green for a condition of the embosser or amber for a condition of the printer.• The USER light flashes amber at a medium rate (every second) for all other system problems, often accompanied by flashing supply and/or card lights.• The supply and card lights flash quickly (every 1/2 second); green for problems concerning the embosser and amber for problems concerning the printer.No. LCD Message User Light Supply Light Card Light Sound100 Request not supported Amber Flash Off Off Error101 Job could not complete Amber Flash Off Off Error102 Card not in position Amber Flash Off Amber Flash Error103 Printer problem Amber Flash Off Off Error104 Critical problem Amber Flash Amber Flash Amber Flash Error105 Magstripe data error Amber Flash Off Off Error106 Magstripe data not found Amber Flash Off Amber Flash Error107 Magstripe read data error Amber Flash Off Off Error108 Magstripe read no data Amber Flash Off Amber Flash Error111 Card not picked Amber Flash Off Amber Flash Warning112 Hopper Empty Amber Flash Off Amber Flash Warning113 Close cover to continue Amber Flash Off Amber Flash Attention114 Cover opened during job Amber Flash Off Off Error116 Magstripe not available Amber Flash Off Off Error
CE870 Card Personalization System Installation and User Guide 71 Messages on the Printer ManagerThe Printer Manager can issue messages which are displayed only in the browser window. Click the Continue button in Printer Manager to continue working with the printer. 117 Reader not available Amber Flash Off Off Error120 User paused the printer Amber Flash Off Off Warning122 Magnetic stripe format problem Amber Flash Off Off Error123 Insert new card then continue Amber Flash Off Amber Flash None124 Insert same card then continue Amber Flash Off Amber Flash None125 Emboss critical error Green Flash Off Off Error126 Emboss format error Green Flash Off Off Error127 Emboss transport error Amber Flash Off Green Flash Error128 Embosser card jam Amber Flash Off Green Flash Error129 Embosser topper jam Amber Flash Off Green Flash Error130 Embosser card entry jam Amber Flash Off Green Flash Error131 Embosser card exit jam Amber Flash Off Green Flash Error132 Embosser card stack full Amber Flash Off Green Flash Error133 Embosser card reject full Amber Flash Off Green Flash Error135 Indent ribbon supplies out Amber Flash Green Flash Off Warning136 Indent ribbon break Amber Flash Green Flash Off Error137 Embosser wheel error Green Flash Off Green Flash Error138 Embosser indent error Green Flash Off Off Error139 Lost card, open emboss cover Green Flash Off Off Error140 Embosser not available Green Flash Off Off Error141 Close embosser cover Amber Flash Off Off Attention142 Embosser cover error Amber Flash Off Off Error143 Topper ribbon problem Amber Flash Green Flash Off Error144 Topper ribbon out Amber Flash Green Flash Off Error145 Topper ribbon type problem Amber Flash Green Flash Off Error146 Topping ribbon support err. Amber Flash Green Flash Off Error147 Topper ribbon no tag found Amber Flash Green Flash Off Error149 Option not installed Amber Flash Off Off ErrorNo. LCD Message User Light Supply Light Card Light Sound
72 TroubleshootingRespond to MessagesMessages can appear on the LCD display of the front panel to identify various operational conditions and errors of card production on the system.• Printer Component Messages (100-124)• Embosser Component Messages (125-151)Important! Always discard damaged, rejected or partially printed cards according to your established procedures.Printer Component Messages (100-124)Messages 100-124 indicate a condition in the printer.100: Request not supportedTo process the card:1. Change the data to match the systems features and settings.2. Press the USER button to clear the error and send the new card to print again.101: Job could not completeThe card took too much time.To send the card again:1. Make sure all data for the card is available.2. Press the USER button and send the card to print again.HINTS & TIPS• If you are connected to a network, verify the connection.• Ask your administrator for assistance if needed.
CE870 Card Personalization System Installation and User Guide 73 102: Card not in positionThe card did not reach the position for the next action, such as processing the card or ejecting the card.1. Unlock and open the printer supplies access door.2. Press the silver button and open the printer swingarm.3. Remove the ribbon cartridge.4. Turn the manual advance knob on the printer component and remove card.5. Replace the ribbon cartridge and close the printer.6. Close and lock the printer supplies access door.7. Press the USER button and send the card to print again.103: Printer problemThe printer component has a problem that prevents it from completing the card.1. Press the POWER button to power it off.2. Press the POWER button to power it on again.104: Critical problem1. Press the POWER button to power the printer off.2. Request service.HINTS & TIPS• The system needs to remain powered off due to an internal problem.105: Magstripe data errorThe printer component could not verify the magnetic stripe data written on the card. The printer encoded data on the card but could not verify all of the data.To print the card again:1. Insert a magnetic stripe card that matches the printer settings.2. Press the USER button on the Front Panel.HINTS & TIPS• The card might have been turned the wrong way.• The card might not have a magnetic stripe.
74 Troubleshooting106: Magstripe data not foundThe printer could not find magnetic stripe written data on the card.To print the card again:1. Make sure that the magnetic stripe cards used that match your system settings.2. Check that the cards are in the proper position for processing. Position the card with the magnetic stripe down and to the right side of the input hopper.3. Press the USER button and send the card to print again.107: Magstripe read data errorThe printer could not read the magstripe data on the card. To read the card:1. Insert a magnetic stripe card with data in the H2 hopper or the external manual card slot.2. Check that cards are in the proper position for processing. Position the card with the magnetic stripe down and to the right side of the input hopper.3. Press the USER button and send a new card to the printer.HINTS & TIPS• The data might use a format different from the current printer setting.• Ask the administrator to verify that the card, the data, and the printer settings match.108: Magstripe read no dataThe printer did not find any magnetic stripe data on the card.To read the card:1. Insert a magnetic stripe card with data in the H2 hopper or the external manual card slot.2. Check that cards are in the proper position for processing. Position the card with the magnetic stripe down and to the right side of the input hopper.3. Press the USER button and send a new card to the printer.HINTS & TIPS• The card might have been inserted the wrong way.• The card might not have a magnetic stripe.
CE870 Card Personalization System Installation and User Guide 75 111: Card not pickedThe system did not pick a card. Make sure that the cards are loaded correctly and press the USER button. See Load Cards in Hopper for more information.HINTS & TIPS• Orient all cards in the same way.• Do not touch the card surface to be printed. Wear gloves or handle cards by their edges112: Hopper EmptyThe printer is out of cards. Load cards and press the USER button. See Load Cards in Hopper for more information.113: Close cover to continueAll access doors must be closed to process cards.1. Unlock, open and close and all printer doors to make sure they are closed completely.2. Lock the system press the USER button.114: Cover opened during job All access doors must be closed to process cards.1. Unlock, open and close and all printer doors to make sure they are closed completely.2. Lock the system and press the USER button.116: Magstripe not available 1. Look at the printer configuration label inside the printer component. Does the label show either “M” or “J”? • If yes, the system has a magnetic stripe option that is not working. Request service.• If no, the system does not have a magstripe option. 2. To process the card without magstripe, remove magstripe data from the card design and send it again.117: Reader not availableThe printer component does not have a reader option. To print the card without using a reader option, remove the reader request from the card and send it again.
76 Troubleshooting120: User paused the printer The USER button on the printer was pressed while a card was in process. Press the USER button again to continue processing cards.HINTS & TIPS• If this message occurs often, ask the system administrator to change the LCD sensitivity to a lower value.122: Magnetic stripe format problem The magnetic stripe data sent does not match the format set in the system.• Ask your administrator for information about the data to send.HINTS & TIPSThe printer component has format settings for the data that can be encoded on the card. The magstripe data sent does not match those settings.• Ask your administrator to verify that the card, the data, and the printer settings match.123: Insert new card then continue The card requires you to insert a new card in the manual slot.1. Make sure there is a card in the H2 hopper or insert a card into the external manual card slot.2. Press the USER button to resume.HINTS & TIPS• Make sure to use the correct type of new card for this job.• Do not touch the card surface to be printed. Wear gloves or handle cards by their edges124: Insert same card then continue The card must be turned by hand to print the second side. Contact your system administrator for assistance.
CE870 Card Personalization System Installation and User Guide 77 Embosser Component Messages (125-151)Messages 125-151 indicate a condition in the embosser.125: Emboss critical issueThe embosser has encountered a critical error.1. Press the POWER button on the front panel to power the system off.2. Request service.HINTS & TIPS• The system needs to remain off due to an internal problem.• Either pressing the POWER button or press and hold the USER button to power off the system.126: Emboss format issueThe data sent cannot be processed by the embosser. 1. Check that the data sent contains the correct number of characters.• The embosser cannot accept plain data; all data must be encrypted.2. Check with your systems administrator for assistance.127: Emboss transport errorThe embosser transport assembly is not in position to process cards or transporting a card has failed.1. Resend the card.2. Unlock and open the embosser while the card is being processed.3. Inspect the embosser transport for interference.128: Embosser card jamThe card in process cannot proceed due to mechanical obstruction.1. Unlock and open the embosser.2. Remove the topping foil and indent ribbon cartridges.3. Inspect for and remove card jam inside the embosser.4. Replace the topping foil and indent ribbon cartridges.5. Close and lock the embosser.6. Send the card to print again.
78 Troubleshooting129: Embosser topper jamThe topping foil cartridge is not functioning properly.1. Unlock and open the embosser.2. Remove the topping foil cartridge.3. Repair or the topping foil and replace cartridge.4. Close and lock the embosser.5. Send the card to print again.130: Embosser card entry jamThe card did not transfer from the printer to the embosser correctly.1. Unlock and open the embosser.2. Remove the topping foil and indent ribbon cartridges.3. Turn the manual advance knob to move the card so that it can be removed from the embosser. See Embosser Card Jam for more information.• The card may be stuck in the interstage area, or in the transport area of the embosser.4. Replace the topping foil and indent ribbon cartridges.5. Close and lock the embosser.6. Send the card to print again.131: Embosser card exit jamThe card is caught in the card exit area or did not exit the embosser correctly.1. Unlock and open the embosser.2. Remove the topping foil cartridge.3. Check the card exit area and output hopper for stuck or out of place cards.4. Turn the manual advance knob to move the card so that it can be removed from the embosser. See Embosser Card Jam for more information.5. Replace the topping foil and indent ribbon cartridges.6. Close and lock the embosser.7. Send the card to print again.
CE870 Card Personalization System Installation and User Guide 79 132: Embosser card stack fullThe sensor in the card exit area is blocked.1. Remove all completed cards from the card output hopper.2. Unlock and open the embosser.3. Remove the topping foil cartridge.4. Check the card exit area for stuck or out-of-place cards.5. Replace the topping foil and indent ribbon cartridges.6. Close and lock the embosser.7. Send the card to print again.133: Embosser card reject fullThe reject card bin located inside the embosser has more than 10 cards.1. Unlock and open the embosser.2. Empty the reject card bin. See Inside the Embosser for more information.3. Close and lock the embosser.4. Send the card to print again.135: Indent ribbon supplies outThe indent ribbon has reached the end of the roll. Replace the indent ribbon. See Load Indent Ribbon Cartridge for more information.
80 Troubleshooting136: Indent ribbon breakThe indent ribbon has broken or become jammed.1. Unlock and open the embosser.2. Remove the indent ribbon cartridge.3. Trim the broken ends of the indent ribbon evenly and tape the ends together.4. Check ribbon for correct routing indicated on cartridge. See Load Indent Ribbon Cartridge for correct installation procedures.5. Turn the take-up spool clockwise until the repaired section is wound onto the take-up spool.6. Replace the indent ribbon cartridge into the embosser.7. Close and lock the embosser.8. Send the card to print again.137: Embosser wheel errorThere is a card jam near the embossing wheel or the embossing mechanism failed to reset itself after completing the last card job.1. Unlock and open the embosser.2. Check the reject tray and remove any cards. See Inside the Embosser for more information.3. Close and lock the embosser.4. Send the card to print again.138: Embosser indent errorThe indent ribbon cartridge cannot advance the ribbon. This could be caused by mechanical failure.1. Unlock and open the embosser.2. Remove the indent ribbon cartridge.3. Inspect the indent ribbon cartridge.4. Turn the take-up spool one full turn clockwise. See Inside the Embosser for more information.5. Replace the indent ribbon cartridge.6. Close and lock the embosser.7. Send the card to print again.
CE870 Card Personalization System Installation and User Guide 81 139: Lost card, open emboss coverThe system lost the location the card inside of the embosser.1. Unlock and open the embosser.2. Remove the topping foil and indent ribbon cartridges.3. Inspect for and remove the card lost in the embosser.4. Replace the topping foil and indent ribbon cartridges.5. Close and lock the embosser.6. Send the card to print again.140: Embosser not availableThe printer could not communicate with the embosser.1. Check the data cable from the embosser to the printer. See Connect Data Cables for more information.2. Make sure that the data cable is plugged into the printer securely.3. Press the POWER button on the Front Panel twice to power the printer off and on.141: Close emboss coverThe card cannot process if the embosser, printer, or multi-card hopper doors are open. Check that all access doors are closed securely and locked.142: Emboss cover errorThe embosser cover was opened while a card was processing. The card is being rejected.Open and close the embosser access door to make sure it is closed completely and send the card to print again.
82 Troubleshooting143: Topper ribbon problemThe topping foil sensor has issued an error.1. Unlock and open the embosser.2. Remove the topping foil cartridge.3. Inspect the topping foil cartridge. Manually turn the take-up spool one full turn clockwise. See Inside the Embosser for more information.4. Replace the topping foil cartridge.5. Close and lock the embosser.6. Send the card to print again.144: Topper ribbon outThe topping foil has reached the end of the RFID roll length.Replace the topping foil. See Load Topping Foil Cartridge for more information.145: Topper ribbon type problemThe embosser supplies use an RFID tag to identify the type of ribbon installed in the embosser. There is an issue reading this tag.1. Replace the topping foil with Datacard Certified Supplies.2. For more information, see Load Topping Foil Cartridge.146: Topper ribbon support err.The embosser supplies use RFID technology to identify the type of ribbon installed in the embosser.1. Replace the topping foil with Datacard Certified Supplies.2. For more information, see Load Topping Foil Cartridge.147: Topper ribbon no tag foundThe embosser supplies use RFID technology to identify the type of ribbon installed in the embosser. The tag is missing or non-tagged supplies are being used1. Replace the topping foil with Datacard Certified Supplies.2. For more information, see Load Topping Foil Cartridge.
CE870 Card Personalization System Installation and User Guide 83 149: Option not installedThe data sent to process includes data for hardware that is not included in the system.1. Check the data connection between the printer and the embosser and that there is power to the embosser.2. Remove the data from the card design before sending the card to print.
84 Troubleshooting
CE870 Card Personalization System Installation and User Guide 85Chapter 8: Supplies and PartsThe chapter contains information for the replacement products available for the CE870 Card Personalization System.This section describes:• Supplies• Cards• Replacement PartsSuppliesIndent ribbon, topping foil and system cleaning supplies are available from your dealer. For best results, run a cleaning card and replace the cleaning sleeve after every 500 cards processed by the system.Indent RibbonThe following indent ribbons are available:• Ribbon, black, minimum 250 images per roll (Part No. 504461-001).• Ribbon, white, minimum 250 images per roll (Part No. 504461-002).• Ribbon, paneled back and white, minimum 250 images per roll (Part No. 50446-110).Topping FoilThe following topping foils are available:• Foil, dark blue, minimum 250 cards per roll (Part No. 504139-001).• Foil, black, minimum 250 cards per roll (Part No. 504139-002).• Foil, gold, minimum 250 cards per roll (Part No. 504139-003).• Foil, white, minimum 250 cards per roll (Part No. 504139-004).• Foil, silver, minimum 250 cards per roll (Part No. 504139-013).
86 Supplies and PartsSupply Storage Guidelines• Store supplies in the original package until you load them the embosser.• Keep the original packaging closed.• The indent ribbon and topping foil maintain their quality for about one year. For optimum card quality, purchase and store quantities that can be used within one year.• The indent ribbon, topping foil, and card stock might require secure storage and tracking. Follow your policy for storing and tracking the supplies used to make cards.• Choose a location away from direct sunlight, with a temperature between 32° and 77° F (0° and 25° C). A humidity range from 40% to 60% non-condensing is recommended.• Supply rolls should be at room temperature when installed in the embosser. If supplies are stored in an environment that is cooler than the system environment, allow supplies to reach room temperature before using.• Supply rolls should be installed into the system within 24 hours of being unpacked.• If the system will not be used for an extended period, remove supplies from the embosser and store them with new supplies.• Supplies for the system may be an audited item. Check with your system administrator to follow company policies regarding financial instant issuance.CardsThis section describes the cards to use with the system. For best results, use high-quality cards that meet the specifications and recommendations described in this section.Card SizeUse ISO ID-1 size cards, also called CR80 cards. ISO ID-1 cards have the following dimensions:• 3.37 long by 2.125 inches wide (85.60 long x 53.98 mm wide).• 0.030 inch (0.762mm) thick Actual card thickness can vary by up to ten percent from the sizes listed. Typically, card bow must be less than the thickness of the card.
CE870 Card Personalization System Installation and User Guide 87 Card MaterialUse cards with a glossy PVC surface, either 100% PVC cards or composite cards with a PVC surface. Cards can have a magnetic stripe on one side of the card.Card SurfaceCards must meet the following card quality guidelines for the system to process them successfully.• The card must be free of irregularities such as particles embedded in the surface.• The surface must be glossy.Card HandlingThese guidelines apply to unprinted cards.• Any debris or particles on blank card stock can reduce card quality and damage the system.• Grease or oils, such as oils from your fingers, also reduce card quality. Keep cards completely clean. Do not touch the print surface of a card with your fingers or hands. Handle blank card stock by the edges only.• Do not use a rubber band to bind blank cards together.• If you drop a card on the floor, clean it using a lint-free cloth before using it in the system.Card StorageThese guidelines apply to both blank card stock and processed cards.• Cards should be at room temperature when they are used. If cards are stored in a cooler environment than the printer, allow them to reach room temperature before using.• Cards must be stacked so that they will not shift and rub against each other.• Make sure that the magnetic stripe on one card does not come in contact with the magnetic stripe on another card.• Make sure that cards with magnetic stripes are stored away from magnets and other magnetic objects.• Store cards in a cool, dry, and dark place. Excessive light can cause yellowing of cards on exposed edges.• Keep cards in their original packaging.
88 Supplies and PartsReplacement PartsThe following replacement parts are available for use with the system.Print Ribbon CartridgeThe ribbon cartridge holds the replaceable cleaning sleeve in the printer.Indent Ribbon CartridgeThe indent ribbon cartridge holds the indent ribbon.Topping Foil CartridgeThe topping foil cartridge holds the topping foil used on the embossed characters.Cleaning SuppliesFor best results, keep additional cleaning supplies on hand.The following additional cleaning supplies are available:• A cleaning kit, including 10 printer cleaning cards, 10 printer cleaning sleeves and a cleaning pen (Part No. 570113-001).• Package of 10 printer cleaning cards (Part No. 552141-002).• Package of 5 replaceable cleaning sleeves (Part No. 569946-001).• A cleaning pen (Part No. 557492-001). Use the cleaning pen to clean the internal parts of the printer. A cleaning pen can be used eight times. Cleaning Roller Spindle The cleaning roller spindle holds the replaceable cleaning sleeve.Security Lock OptionThe system can be used with a cable lock installed on the embosser.
CE870 Card Personalization System Installation and User Guide 89 Printer Power Supply The power supply is rated at 24 Vdc, 10.42 Amp, 250 Watts MAX. It is self-adjusting within the rated input voltage.Printer Power CableThe power cable connects the facility power and the printer power supply.Embosser Power Supply The power supply is rated at 24 Vdc, 3.0 Amp. It is self-adjusting within the rated input voltage.Embosser Power CableThe embosser power cable connects the facility power and the embosser power supply.Network CableA Ethernet network cable, sometimes called a Category 5 or Cat 5 cable, connects the system to a network port.
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CE870 Card Personalization System Installation and User Guide 91Chapter 9: Legal NoticesPlease note and heed the WARNING and CAUTION labels that have been placed on the equipment for your safety. Please do not attempt to operate or repair this equipment without adequate training.Regulatory ComplianceNotice for USA (FCC notice)This equipment has been tested and found to be within the limits for Class A computing devices, pursuant to Subpart J of Part 15 of FCC rules, designed to provide reasonable protection against radio interference in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy. If it is not installed and used in accordance with this instruction manual, it may interfere with radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their own expense.Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.Notice for CanadaSection 7.1.3 of RSS-GENThis Device complies with Industry Canada License-exempt RSS standard(s). Operation is subject to the following two conditions: 1) this device may not cause interference, and 2) this device must accept any interference, including interference that may cause undesired operation of the device. Cet appareil est conforme avec Industrie Canada RSS standard exemptes de licence(s). Son fonctionnement est soumis aux deux conditions suivantes: 1) ce dispositif ne peut causer des interférences, et 2) cet appareil doit accepter toute interférence, y compris les interférences qui peuvent causer un mauvais fonctionnement du dispositif.
92 Legal NoticesThis digital apparatus does not exceed the Class A limits for radio noise for digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les limites applicables aux classe A prescrites dans le Règlement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada.The term “IC:” before the radio certification number only signifies that Industry Canada Technical specifications were met.Notice for Europe We hereby certify that this printer complies with EMC Directive 89/336/EEC, R&TTE Directive 1999/5/EC, and the EU RoHS Directive EU Directive 2002/95/EG. This printer conforms to Class A of EN 55022 and to EN 301 489-5. Operation of this equipment in a residential environment may possibly cause interference. In the event of interference, the users, at their own expense, will be required to take whatever measures are necessary to correct the problem.Notice for Taiwan Notice for JapanThis equipment is in the Class A category of information technology equipment based on the rules of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). When used in a residential area, radio interference may be caused. In this case, the user may be required to take appropriate corrective actions.Notice to All UsersThe printer emits radio-frequency waves and must be used as installed and recommended by the printer manufacturer. You may not modify the printer or how it is used without written permission. You may not operate the printer after modifying it or its method of operation.
CE870 Card Personalization System Installation and User Guide 93 Liability StatementThis product has been built to the high standards of Datacard Group. Please note and heed the WARNING and CAUTION labels that have been placed on the equipment for your safety. Please do not attempt to operate or repair this equipment without adequate training. Any use, operation or repair in contravention of this document is at your own risk. By acceptance of this system you hereby assume all liability consequent to your use or misuse of this equipment. DataCard assumes no liability for incidental, special, or consequential damage of any kind. Equipment specifications, applications and options are subject to change at the sole discretion of Datacard without notice.SafetyAll Datacard brand products are built to strict safety and reliability specifications in accordance with UL60950 and Canadian requirements and the Low Voltage Directive 73/23/EEC. Therefore, safety issues pertaining to operation and repair of Datacard brand equipment are primarily environmental and human interface.The following basic safety tips are given to ensure safe installation, operation and maintenance of Datacard Group brand equipment and are not to be considered as comprehensive on all matters of safety.Safe EnvironmentConnect equipment to a grounded power source. Do not defeat or bypass the ground lead. Place the equipment on a stable surface (table) and ensure floors in the work area are dry and non-slip. Know the location of equipment branch circuit interrupters or circuit breakers and how to turn them on and off in case of emergency. Know the location of fire extinguishers and how to use them. ABC type extinguishers may be used on electrical fires. Know local procedures for first aid and emergency assistance at the customer facility. Use adequate lighting at the equipment location. Maintain the recommended temperature and humidity range in the equipment area.
94 Legal NoticesSafe Human InterfaceUse proper lifting techniques when moving or installing the equipment. Use standard electrostatic discharge (ESD) precautions when working on or near electrical circuits. Do not disconnect safety interlocks on covers. Operate the printer with the cover closed. TrademarksMicrosoft, Windows, and Windows Vista are trademarks or registered trademarks of Microsoft Corporation.All other trademarks are the property of their respective owners.DisclaimerNames and logos on sample cards are fictitious. Any similarity to actual names, trademarks, or trade names is coincidental.Proprietary NoticeAll drawings and information herein are the property of DataCard Corporation.

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