Epson Lq 630S Users Manual 630/LQ

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24-pin Dot Matrix Printer

All rights reserved. No part of this publication may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying,
recording, or otherwise, without the prior written permission of SEIKO EPSON
CORPORATION. The information contained herein is designed only for use with this EPSON
printer. EPSON is not responsible for any use of this information as applied to other printers.
Neither SEIKO EPSON CORPORATION nor its affiliates shall be liable to the purchaser of
this product or third parties for damages, losses, costs, or expenses incurred by the purchaser
or third parties as a result of: accident, misuse, or abuse of this product or unauthorized
modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly
comply with SEIKO EPSON CORPORATION’s operating and maintenance instructions.
SEIKO EPSON CORPORATION shall not be liable for any damages or problems arising from
the use of any options or any consumable products other than those designated as Original
EPSON Products or EPSON Approved Products by SEIKO EPSON CORPORATION.
EPSON and EPSON ESC/P are registered trademarks and EPSON ESC/P2 is a trademark
of SEIKO EPSON CORPORATION.
Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
IBM is a registered trademark of International Business Machines Corporation.
General Notice: Other product names used herein are for identification purposes only and
may be trademarks of their respective owners. EPSON disclaims any and all rights in those
marks.
Copyright © 2002 by SEIKO EPSON CORPORATION, Nagano, Japan.

Reference Guide

Contents
Chapter 1 Paper Handling
Selecting a Paper Source. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Paper source and paper types. . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Setting the paper release lever . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Adjusting the Paper-Thickness Lever. . . . . . . . . . . . . . . . . . . . . . . . . .3
Loading Continuous Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Positioning the continuous paper supply. . . . . . . . . . . . . . . . . .5
Loading continuous paper with the tractor . . . . . . . . . . . . . . . .6
Using the tear-off function . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Loading Single Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Loading Special Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Multipart forms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Switching Between Continuous Paper and Single Sheets . . . . . . . .17
Switching to single sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Switching to continuous paper. . . . . . . . . . . . . . . . . . . . . . . . . .18
Using the Micro Adjust Function . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Adjusting the tear-off position . . . . . . . . . . . . . . . . . . . . . . . . . .19
Adjusting the top-of-form position . . . . . . . . . . . . . . . . . . . . . .20

Chapter 2 Printer Software
About Your Printer Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Using the Printer Driver with Windows Me, 98, and 95 . . . . . . . . .24
Accessing the printer driver from Windows applications . . .25
Accessing the printer driver from the Start menu. . . . . . . . . .26
Changing the printer driver settings . . . . . . . . . . . . . . . . . . . . .27
Using the Printer Driver with Windows XP, 2000 and NT 4.0 . . . .28
Accessing the printer driver from Windows applications . . .28
Accessing the printer driver from the Start menu. . . . . . . . . .30
Changing the printer driver settings . . . . . . . . . . . . . . . . . . . . .32
Printer Driver Settings Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

iii

Using EPSON Status Monitor 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Setting up EPSON Status Monitor 3 . . . . . . . . . . . . . . . . . . . . . 35
Accessing EPSON Status Monitor 3 . . . . . . . . . . . . . . . . . . . . . 36

Chapter 3 Control Panel
Buttons and Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting a Font . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About Your Printer’s Default Settings. . . . . . . . . . . . . . . . . . . . . . . .
Understanding default settings. . . . . . . . . . . . . . . . . . . . . . . . .
Changing default settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Lock-Out Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Turning on or off the lock-out mode . . . . . . . . . . . . . . . . . . . .
Changing the lock-out mode setting . . . . . . . . . . . . . . . . . . . .

38
40
41
41
47
49
49
49

Chapter 4 Troubleshooting
Using the Error Indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power supply problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper loading or feeding problems . . . . . . . . . . . . . . . . . . . . .
Printing position problems . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing or printout quality problems . . . . . . . . . . . . . . . . . . .
Correcting USB Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clearing a Paper Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Aligning Vertical Lines in Your Printout . . . . . . . . . . . . . . . . . . . . .
Printing a Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing Hex Dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contacting Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

52
53
54
55
60
62
68
71
72
73
75
76

Chapter 5 Options and Consumables
Ribbon Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Genuine EPSON ribbon cartridge. . . . . . . . . . . . . . . . . . . . . .
Replacing the ribbon cartridge . . . . . . . . . . . . . . . . . . . . . . . .
Print Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

iv

118
118
118
122

Appendix A Product Information
Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124
Warnings, cautions, and notes . . . . . . . . . . . . . . . . . . . . . . . . .124
Hot parts caution symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124
Important safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . .124
For United Kingdom users . . . . . . . . . . . . . . . . . . . . . . . . . . . .126
Printer Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129
Mechanical. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129
Electronic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131
Electrical. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133
Environmental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133
Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133
Printable area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142
Standards and Approvals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143
Command Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
EPSON ESC/P 2 control codes. . . . . . . . . . . . . . . . . . . . . . . . .144
IBM PPDS Emulation Control Codes . . . . . . . . . . . . . . . . . . .145
Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146
Transporting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147

Glossary

Index

v

vi

Chapter 1

1

Paper Handling

1

Selecting a Paper Source. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Paper source and paper types. . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Setting the paper release lever . . . . . . . . . . . . . . . . . . . . . . . . . . .3

1

Adjusting the Paper-Thickness Lever. . . . . . . . . . . . . . . . . . . . . . . . . .3
Loading Continuous Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Positioning the continuous paper supply. . . . . . . . . . . . . . . . . .5
Loading continuous paper with the tractor . . . . . . . . . . . . . . . .6
Using the tear-off function . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

1
1

Loading Single Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

1

Loading Special Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Multipart forms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

1

Switching Between Continuous Paper and Single Sheets . . . . . . . .17
Switching to single sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Switching to continuous paper. . . . . . . . . . . . . . . . . . . . . . . . . .18

1

Using the Micro Adjust Function . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Adjusting the tear-off position . . . . . . . . . . . . . . . . . . . . . . . . . .19
Adjusting the top-of-form position . . . . . . . . . . . . . . . . . . . . . .20

1
1
1
1

Paper Handling

1

Selecting a Paper Source
Your printer can print on single sheets, continuous paper,
multipart forms, and labels.

c

Caution:
Do not use paper that is folded, creased, curled, torn, stained, or
stamped. Always use new, clean paper that meets the paper
specifications. See “Paper” on page 133 for more detailed
information.

Your printer can accommodate several paper types through two
paper sources: paper guide or tractor. You should select the paper
source depending on the type of paper you are using. You can
select the paper source by setting the paper release lever. See
“Printer Parts” on page 128 for more information.

Paper source and paper types
Basically, there are two paper types and two paper sources. The
table below shows the relationship between paper sources and
paper types, as well as paper loading and ejecting orientation.
Paper path

Paper source
selection

Continuous paper *

Tractor

Tractor

Single sheets **

Paper guide

Manual feed

* Continuous paper includes labels and multipart forms.
** Single sheets include labels and single-sheet multipart forms.

2

Paper Handling

Setting the paper release lever
Set the paper release lever to select the paper-feeding method you
want the printer to use. The paper release lever has two positions:
for tractor feeding and for single-sheet feeding, as explained
below.

1
1
1
1
1

Single-sheet feeding position - to use the paper guide.

1
1

Tractor feeding position - to use the tractor.

1

Adjusting the Paper-Thickness Lever
You can get the best printing quality by adjusting the
paper-thickness lever according to the thickness of the paper you
are using.

1
1
1
1

Paper Handling

3

The higher the number you set the paper-thickness lever to, the
wider the space between the platen and print head. If your
printout appears faint or characters seem skipped or missing, this
setting may be too high. On the other hand, if the setting is too
low, your printout may appear smudged, the paper may not feed
correctly, or the ribbon may become damaged.
The following table provides guidelines for selecting the
appropriate lever position for the type of paper you are using.
Paper type

Paper-thickness lever position

Ordinary paper
(single sheets or continuous paper)

0

Multipart forms (carbonless)
2 parts (original + 1 copy)

1

3 parts (original + 2 copies)

2

4 parts (original + 3 copies)

3

5 parts (original + 4 copies)

5

Labels

4

Paper Handling

2

Loading Continuous Paper

1

Your printer can print on continuous paper from 101.6 to 254 mm
(4.0 to 10.0 inches) wide. See “Continuous paper” on page 134 for
detailed continuous paper specifications. You can load
continuous paper from the tractor unit.

1
1

Positioning the continuous paper supply
When you load continuous paper, make sure to line up the paper
supply with the tractor so the paper feeds smoothly into the
printer as shown below.

1
1
1
1
1
1
1
1
1

Paper Handling

5

Loading continuous paper with the tractor
When using continuous paper, it is a good idea to set the Auto
tear-off function in the default-setting mode to on. For more
information, see “About Your Printer’s Default Settings” on page
41.
1. Make sure that the paper release lever is set to the tractor
feeding position.

2. Slide the edge guide all the way to the left.

6

Paper Handling

3. Facing the back of the printer, release the sprocket lock levers
by pushing them up.

sprocket lock lever

1
1
1

4. Position the left sprocket so that the sprocket pins are to the
left of the arrow mark (0 position) on the back of the printer.
Then push down the lock lever to lock the sprocket in place.

1
1
1
1
1

Note:
Printing starts at the arrow mark (0 position) on the back of the
printer.The unprintable area is to the left of the arrow mark.

1

5. Slide the right sprocket to roughly match the width of your
paper, but do not lock it.

1
1
1

Paper Handling

7

6. Slide the center paper support to the middle of the two
sprockets.

7. Open the sprocket covers of the both sprockets.
sprocket cover

8. Fit the first two holes of the continuous paper over the
sprocket pins on both sides. Be sure to position your paper
supply so that the printable side faces up.

8

Paper Handling

c

Caution:
Make sure the first sheet of your continuous paper has a
clean, straight edge so that it can feed smoothly into the
printer.

1
1

9. Close the sprocket covers.

1
1
10. Slide the right sprocket to remove any slack in the paper. Then
push down the sprocket lock lever to lock the sprocket in place.

1
1
1
1
1

Note:
Before turning the printer on, install the ribbon cartridge.
Otherwise, paper jams may occur.
11. Turn on the printer if it is turned off. The printer is ready to
start printing.

1
1
1

Paper Handling

9

Note:
❏ Always make sure there is at least one more sheet than required;
continuous paper may not feed properly if it is not fed through the
sprockets.
❏ Do not pull the loaded paper out of the tractor unit while the printer
is on. Doing so may cause paper jams or printer malfunctions, also
the top-of-form position setting may become misadjusted.
❏ Do not pull out paper that is not ejected completely after pressing
the Load/Eject button. Doing so may cause paper jams or printer
malfunctions, also the top-of-form position setting may become
misadjusted.
❏ If the first line on your page appears too high or low, you can change
its position by using the Micro Adjust function as described in
“Adjusting the top-of-form position” on page 20.

Using the tear-off function
You can use the tear-off function to advance your continuous
paper to the printer’s tear-off edge automatically when you finish
printing. You can then easily tear off the printed sheets. When you
resume printing, the printer automatically feeds the paper back
to the top-of-form position so that you can save the paper
normally lost between documents.
To use the tear-off function, turn on the Auto tear-off function and
select the appropriate page length for continuous paper in the
default-setting mode. See “Changing default settings” on page 47
for instructions on how to change the default settings.
If the perforation between pages is not aligned with the tear-off
edge, you can adjust the position of the perforation using the
Micro Adjust function. See “Adjusting the tear-off position” on
page 19 for more information.
When Auto tear-off is on, the printer automatically advances the
paper to the tear-off position whenever it receives a full page of
data or a form feed command followed by no more data.
The steps below describe how to use Auto tear-off function.

10

Paper Handling

1. When printing is finished, the printer advances the
perforation of the final printed page to the tear-off position.
Tear off all printed pages using the tear-off edge of the printer
cover.

1
1

tear-off edge

1
1
1
Note:
If your paper’s perforation is not properly aligned with the tear-off
edge, you can adjust the tear-off position using the Micro Adjust
function as described in “Adjusting the tear-off position” on page
19.
2. When you resume printing, the printer feeds the paper back
to the top-of-form position and begins printing.

Removing continuous paper
Follow these steps to remove continuous paper from the printer:
1. When the auto tear-off function is on, the printer advances the
paper to the tear-off position automatically.
2. Tear off the printed pages.
3. Press the Load/Eject button to feed the continuous paper
backward out of the printer and into the standby position.
4. To completely remove continuous paper from the printer,
open the sprocket covers. Remove the paper from the tractor
unit, and then close the sprocket covers.

Paper Handling

11

1
1
1
1
1
1
1

Loading Single Sheets
Your printer can print on single sheets of paper from 90 to 257
mm (3.5 to 10.1 inches) wide. See “Single sheets” on page 134 for
detailed single-sheet paper specifications.
Note:
If you load long paper (for example, legal size paper), leave enough space
at the back of the printer so that the paper is not obstructed.
Follow these steps to load single sheets from the paper guide.
1. Make sure the paper guide and the ribbon cartridge are
attached as described in the Setup Sheet. Then close the tractor
unit sprocket covers located on the back of your printer and
push down the sprocket lock levers to lock the sprockets in
place.
Note:
Before turning the printer on, install the ribbon cartridge.
Otherwise, paper jams may occur.
2. Turn on the printer.
3. Make sure that the paper release lever is set to the single-sheet
feeding position.

12

Paper Handling

4. Slide the edge guide until it rests against the guide mark.

1

guide mark

1
1
1
5. While aligning the left side of a sheet of paper with the edge
guide, insert it into the printer until it meets resistance. Be sure
to load paper printable side up and the top of the paper first.

1
1
1
1

After a few seconds, the printer automatically advances the paper
to the loading position. The printer is ready to start printing.
Note:
❏ If the paper feed roller rotates but the printer does not load the paper,
completely remove the paper and then insert it all the way into the
printer again.
❏ If the paper feeds before you can adjust its position properly, increase
the Manual feed wait time in the default-setting mode. See
“Changing default settings” on page 47 for more information.

Paper Handling

13

1
1
1
1

❏ If you need to adjust the position of the paper after it is loaded, see
“Adjusting the top-of-form position” on page 20 and follow the
instructions.
❏ Do not pull out paper that is not ejected completely after pressing
the Load/Eject button. Doing so may cause paper jams or printer
malfunctions, also the top-of-form position setting may become
misadjusted.
After printing a sheet, the printer ejects it onto the paper guide
and the Paper Out and Pause lights come on. If you are printing
a multiple-page document, remove the printed sheet and insert a
new sheet into the paper guide. The printer automatically
advances the paper and resumes printing.
Note:
If the printer does not eject the printed sheet, press the Load/Eject
button.

Loading Special Paper
Multipart forms
Your printer can print on both single-sheet and continuous
multipart forms. It can use multipart forms with up to five parts
including the original.

c

Caution:
❏ Use only carbonless or carbon-backed multipart forms.
❏ When using multipart forms with a line of glue at the top of
the form, load the forms with the glued side first.

Before printing, set the paper-thickness lever to the appropriate
position for your multipart forms referring to the table in
“Adjusting the Paper-Thickness Lever” on page 3.

14

Paper Handling

You can load single-sheet multipart forms from the paper guide.
For instructions, see “Loading Single Sheets” on page 12. You can
load continuous multipart forms in the same way as you load
ordinary continuous paper. For instructions, see “Loading
Continuous Paper” on page 5.

c

Caution:
When printing on multipart forms, make sure that your software
settings keep the printing entirely within the printable area of the
forms. Printing on the edge of a multipart form can damage the
print head. For information about the printable area, see
“Printable area” on page 142.

Labels

1
1
1
1

You can use two types of labels: single-sheet and continuous
forms. Do not use labels on shiny single-sheet backing, because
the backing sheet tends to slip and may not feed properly.
Follow these steps to load labels:

c

1

Caution:
Use labels only under normal operating conditions because labels
are especially sensitive to temperature and humidity.

1. Make sure of the following:
❏ Your software settings keep the printing entirely within
the printable area. For information about the printable
area, see “Printable area” on page 142.

c

Caution:
Printing on the edge of a label can damage the print head.

❏ The auto tear-off function is turned off in the
default-setting mode.
2. Load labels as described in “Loading Single Sheets” on page
12 or “Loading Continuous Paper” on page 5.
Paper Handling

15

1
1
1
1
1
1
1

To tear off and eject labels
When using continuous forms, always tear off and eject labels as
described below.

c

Caution:
Never feed labels backward using the Load/Eject button. Labels
can easily peel off their backing and jam the printer.

1. At the back of your printer, tear off the last label form that has
entered the printer. See the illustration below.

2. Press the LF/FF button to eject the last label form forward.

c

16

Caution:
Do not leave labels loaded in the printer between print jobs; they
tend to curl and may come off their backing sheet and jam the
printer when you resume printing.

Paper Handling

Switching Between Continuous Paper and
Single Sheets

1

You can easily switch between continuous paper and single sheets
without removing the continuous paper from the tractor.

Switching to single sheets

1

Follow these steps to switch from continuous paper to single
sheets:

1

1. When the Auto tear-off function is turned on, the printer
advances the paper to the tear-off position automatically.
2. Tear off the printed pages.

c

1

Caution:
❏ Always tear off paper before feeding it backwards; feeding
too many sheets backwards can cause a paper jam.
❏ Never feed labels backward using the Load/Eject
button. Labels can easily peel off their backing and jam
the printer. For information on removing labels from the
paper path, see “To tear off and eject labels” on page 16.

1
1
1

3. Press the Load/Eject button to feed the continuous paper
back to the standby position. The paper is still attached to the
tractor, but is no longer in the paper path.

1

4. Set the paper release lever to the single-sheet feeding position.

1
1
1
1

Now you can load single sheets from the paper guide. See
“Loading Single Sheets” on page 12 for more information.
Paper Handling

17

Switching to continuous paper
Follow these steps to switch from single sheets to continuous
paper:
1. If necessary, press the Load/Eject button to eject the last
printed single sheet.
2. Make sure continuous paper is loaded in the printer as
described in “Loading continuous paper with the tractor” on
page 6.
3. Set the paper release lever to the tractor feeding position.

The printer automatically advances the continuous paper from
the standby position to the loading position when it receives data.

18

Paper Handling

Using the Micro Adjust Function

1

The Micro Adjust function allows you to move the paper
forward or backward in 0.141 mm (1/180-inch) increments so
that you can make precise adjustments to the top-of-form and
tear-off positions.

1
1

Adjusting the tear-off position
If your paper perforation is not aligned with the tear-off edge, you
can use the Micro Adjust function to move the perforation to the
tear-off position.

1

Follow these steps to adjust the tear-off position:

1

Note:
Your tear-off position setting remains in effect until you change it, even
if you turn off the printer.

1

1. Make sure the paper is at the current tear-off position.
2. Hold down the Pause button for about three seconds. The
Pause light begins flashing and the printer enters the Micro
Adjust mode.
3. Press the LF/FF D button to feed paper forward, or press the
Load/Eject U button to feed paper backward, until the paper
perforation is aligned with the tear-off edge of the printer
cover.
Power
LF/FF

1
1
1
1

Paper Out
Load/Eject

1

Micro Adjust

1
Paper Handling

19

Note:
The printer has a minimum and a maximum tear-off position. If you
try to adjust the tear-off position beyond these limits, the printer
beeps and stops moving the paper.
4. Tear off the printed pages.
5. Press the Pause button to exit the Micro Adjust mode.
When you resume printing, the printer automatically feeds the
paper back to the top-of-form position and begins printing.

Adjusting the top-of-form position
The top-of-form position is the position on the page where the
printer starts printing. If your printing appears too high or low
on the page, you can use the Micro Adjust function to adjust the
top-of-form position.
Follow these steps to adjust the top-of-form position:
Note:
❏ Your top-of-form position setting remains in effect until you change
it, even if you turn off the printer.
❏ The top margin setting made in some application software overrides
the top-of-form position setting you make with the Micro Adjust
function. If necessary, adjust the top-of-form position in your
software.
1. Make sure the printer is turned on.
2. Press the Pause button to stop printing. The Pause light
comes on.
3. Load paper. Press the Load/Eject button to advance
continuous paper to the current top-of-form position. If
necessary, lift up the printer cover so you can see the paper
position.

20

Paper Handling

4. Hold down the Pause button for about three seconds. The
Pause light starts flashing and the printer enters the Micro
Adjust mode.
5. Press the LF/FF D button to move the top-of-form position
down on the page, or press the Load/Eject U button to move
the top-of-form position up on the page.
Note:
❏ The printer has a minimum and a maximum top-of-form
position. If you try to adjust it beyond these limits, the printer
beeps and stops moving the paper.
❏ When the paper reaches the default top-of-form position, the
printer also beeps and stops moving the paper briefly. You can
use the default setting as a reference point when adjusting the
top-of-form position.
6. After you set the top-of-form position, press the Pause button
to exit the Micro Adjust mode.

1
1
1
1
1
1
1
1
1
1
1
1

Paper Handling

21

22

Paper Handling

Chapter 2

Printer Software

2

About Your Printer Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

2

Using the Printer Driver with Windows Me, 98, and 95 . . . . . . . . .24
Accessing the printer driver from Windows applications . . .25
Accessing the printer driver from the Start menu. . . . . . . . . .26
Changing the printer driver settings . . . . . . . . . . . . . . . . . . . . .27

2

Using the Printer Driver with Windows XP, 2000 and NT 4.0 . . . .28
Accessing the printer driver from Windows applications . . .28
Accessing the printer driver from the Start menu. . . . . . . . . .30
Changing the printer driver settings . . . . . . . . . . . . . . . . . . . . .32
Printer Driver Settings Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Using EPSON Status Monitor 3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Setting up EPSON Status Monitor 3 . . . . . . . . . . . . . . . . . . . . .35
Accessing EPSON Status Monitor 3. . . . . . . . . . . . . . . . . . . . . .36

2
2
2
2
2
2
2
2
2

Printer Software

23

About Your Printer Software
The EPSON printer software that comes with your printer
includes the printer driver software and EPSON Status Monitor 3.
The printer driver is software that allows your computer to
control the printer. You need to install the printer driver so your
Windows software applications can take full advantage of the
printer’s capabilities.
EPSON Status Monitor 3 allows you to monitor the status of your
printer, alerts you when errors occur, and provides you with
troubleshooting tips. EPSON Status Monitor 3 is automatically
installed when you install the printer driver.
Note:
❏ Before proceeding, make sure you have installed the printer driver
on your computer as described in the Setup Sheet.
❏ Only LQ-630 is displayed as the printer name in the printer driver,
even if the printer is an LQ-630S model. Select LQ-630 when
installing or using the printer driver, even if the printer being
installed or used is an LQ-630S.

Using the Printer Driver with Windows Me, 98,
and 95
You can access the printer driver from your Windows
applications or from the Start menu.
❏ When you access the printer driver from a Windows
application, any settings you make apply only to the
application you are using. See “Accessing the printer driver
from Windows applications” on page 25 for more
information.

24

Printer Software

❏ When you access the printer driver from the Start menu, the
printer driver settings you make apply to all your
applications. See “Accessing the printer driver from the Start
menu” on page 26 for more information.
See “Changing the printer driver settings” on page 27 to check
and change printer driver settings.
Note:
While many Windows applications override the settings made with the
printer driver, some do not, so you must verify that the printer driver
settings match your requirements.

2
2
2
2
2

Accessing the printer driver from Windows
applications
Follow these steps to access the printer driver from a Windows
application:

2
2

1. Select Print Setup or Print from the File menu of your
application software. The Print or Print Setup dialog box
appears.

2
2
2
2
2

Printer Software

25

2. Make sure that your printer is selected and then click Printer,
Setup, Properties, or Options. (You may need to click a
combination of these buttons.) The Properties window
appears, and you see the Paper, Graphics, and Device Options
menu. These menus contain the printer driver settings.

3. To view a menu, click the corresponding tab at the top of the
window. See “Changing the printer driver settings” on page
27 to change the settings.

Accessing the printer driver from the Start menu
Follow these steps to access the printer driver from the Start
menu:
1. Click Start, then point to Settings.
2. Click Printers.
3. Right-click your printer icon, and click Properties. The screen
displays the Properties dialog box, which contains the Paper,
Graphics, Device Options, and Utility menus. These menus
display the printer driver settings.

26

Printer Software

4. To view a menu, click the corresponding tab at the top of the
window. See “Changing the printer driver settings” on page
27 to change the settings.

2
2

Changing the printer driver settings
You can change the printer driver settings from the printer’s
Properties dialog box. For an overview of the available settings,
see “Printer Driver Settings Overview” on page 33. You can also
view online help by right-clicking items in the driver and selecting
What’s this?

2
2
2
2
2
2
2

When you finish making printer driver settings, click OK to apply
the settings, or click Restore Defaults to return the settings to
their default values.

2

Once you have checked your printer driver settings and made any
necessary changes, you are ready to print.

2
2

Printer Software

27

Using the Printer Driver with Windows XP, 2000
and NT 4.0
You can access the printer driver from your Windows
applications or from the Start menu.
❏ When you access the printer driver from a Windows
application, any settings you make apply only to the
application you are using. See “Accessing the printer driver
from Windows applications” on page 28 for more
information.
❏ When you access the printer driver from the Start menu, the
printer driver settings you make apply to all your
applications. See “Accessing the printer driver from the Start
menu” on page 30 for more information.
To check and change printer driver settings, see “Changing the
printer driver settings” on page 32.
Note:
While many Windows applications override the settings made with the
printer driver, some do not, so you must verify that the printer driver
settings match your requirements.

Accessing the printer driver from Windows
applications
Follow these steps to access the printer driver from a Windows
application:
Note:
The examples in the following section are from the Windows 2000
operating system. They may vary in appearance from what actually
appears on your screen.

28

Printer Software

1. Select Print Setup or Print from the File menu of your application
software. The Print or Print Setup dialog box appears.

2
2
2
2
2

2. Make sure that your printer is selected and then right-click
your printer icon and select Printing Preferences (Windows
XP or 2000) or click Printer, Setup, Properties, or Options
(Windows NT 4.0). (You may need to click a combination of
these buttons.) The Document Properties dialog box, which
contains the Layout and Paper/Quality menus (Windows XP
or 2000), or the Page Setup and Advanced menus (Windows
NT 4.0) appears. These menus contain the printer driver
settings.

2
2
2
2
2
2
2

Printer Software

29

3. To view a menu, click the corresponding tab at the top of the
window. See “Changing the printer driver settings” on page
32 to change the settings.

Accessing the printer driver from the Start menu
Follow these steps to access the printer driver from the Start
menu:
Note:
The screen shots used in this procedure are from the Windows 2000
operating system. They may vary in appearance from what actually
appears on your screen.
1. For Windows 2000 or NT 4.0, click Start, point to Settings,
then click Printers. For Windows XP Professional edition, click
Start and then click Printers and Faxes. For Windows XP
Home edition, point to Control Panel first, then click Printers
and Faxes.

30

Printer Software

2. Right-click your printer icon, and click Printing Preferences
(for Windows XP or 2000), Document Defaults (for
Windows NT 4.0). The Printing Preferences dialog box or the
Document Properties dialog box, which contains the Layout
and Paper/Quality menus (Windows XP or 2000) or the Page
Setup and Advanced menus (Windows NT 4.0) appears.
These menus display the printer driver settings.

2
2
2
2
2
2
2

When you click Properties, the printer software window
appears, which includes menus used to make the printer
driver settings.

2
2
2
2
2

Printer Software

31

3. To view a menu, click the corresponding tab at the top of the
window. See “Changing the printer driver settings” on page
32 to change the settings.

Changing the printer driver settings
Your printer driver has two menus from which you can change
the printer driver settings: Layout menu and Paper/Quality
menu (Windows XP or 2000) or Page Setup menu and Advanced
menu (Windows NT 4.0). You can also change settings on the
Utility menu in the printer software. For an overview of the
available settings, see “Printer Driver Settings Overview” on page
33. You can also view online help by right-clicking items in the
driver and selecting What’s this?
When you finish making your printer driver settings, click OK to
apply the settings, or click Cancel to cancel your changes.
Once you have checked your printer driver settings and changed
them if necessary, you are ready to print.

32

Printer Software

Printer Driver Settings Overview

2

The following tables show the Windows printer driver settings.
Note that not every setting is available in all versions of Windows.

2

Printer settings
Settings

Explanations

2

Paper size

Select the size of the paper you want to use. If you do
not see your paper size, use the scroll bar to scroll through
the list. If your paper size is not included in the list, click
Custom or User Defined Size and enter the paper size in
the dialog box that appears.

2
2

Orientation

Select Portrait or Landscape.

Paper Source

Select the paper source you want to use.

Resolution/
Graphics
Resolution

Select the printing resolution you want. The higher the
resolution you select, the more detailed your printout will
be; however, increasing the resolution slows printing.

Dithering

You can leave this option set to Fine, which is the default
setting, or select another dithering pattern depending
on the kind of printout you want.

Intensity/
Intensity Control

Move the slider to make your printout lighter or darker.

Print quality

Select a print quality option from the Print quality list. If
you turn on Hi-speed, you will enter bi-directional printing
mode and printing speed will increase. Turning Hi-speed
off will return the printer to uni-directional printing mode.
Printing speed will decrease, but printing precision will
improve. Printing with the default settings uses the
settings stored in the printer.

2
2
2
2

EPSON Status
Monitor 3

You can access EPSON Status Monitor 3 when you click
this button. To monitor the printer, make sure the Monitor
the printing status check box is selected.

2

Monitoring
Preferences

Click this button to open the Monitoring Preferences
dialog box where you can make settings for EPSON
Status Monitor 3.

2

Paper/
Output

Check the Paper Size, Orientation, and Paper Source
settings you made on the Page Setup menu and change
them if necessary. Select the setting and then choose an
option from the Change Setting list box.

2

Printer Software

33

Settings

Explanations

Halftone

Click this button to set the brightness and contrast, input
the RGB gamma, or make other settings. The Halftone
Color Adjustment dialog box appears. For details, click
Help in this dialog box.

Monitoring settings
Settings

Explanations

EPSON Status
Monitor 3

You can access EPSON Status Monitor 3 when you
click this button. To monitor the printer, make sure the
Monitor the printing status check box is selected.

Monitoring
Preferences

Click this button to open the Monitoring Preferences
dialog box where you can make settings for EPSON
Status Monitor 3. See “Setting up EPSON Status Monitor
3” on page 35 for more information.

Using EPSON Status Monitor 3
EPSON Status Monitor 3 that comes with your printer is available
for Windows Me, 98, 95, XP, 2000 or NT 4.0. It allows you to
monitor your printer’s status, alerts you when printer errors
occur, and provides troubleshooting instructions when needed.
EPSON Status Monitor 3 is available only when:
❏ The printer is connected directly to the host computer via the
parallel port [LPT1] or the USB port.
❏ Your system is configured to support bidirectional
communication.
EPSON Status Monitor 3 is installed when you install the printer
driver as described in the Setup Sheet.

34

Printer Software

Note:
If you install the driver using Add Printer in the Printers folder, or using
the “Point and Print” method, EPSON Status Monitor 3 may not
function properly. If you want to use EPSON Status Monitor 3, reinstall
the driver as described in the Setup Sheet.
Before using EPSON Status Monitor 3, be sure to read the
README file on the driver disk. This file contains the latest
information on the utility.

2
2
2
2

Setting up EPSON Status Monitor 3
Follow these steps to set up EPSON Status Monitor 3:
1. Open the Utility menu as described in “Using the Printer
Driver with Windows Me, 98, and 95” on page 24 or “Using
the Printer Driver with Windows XP, 2000 and NT 4.0” on
page 28.
2. Click Monitoring Preferences. The Monitoring Preferences
dialog box appears.

2
2
2
2
2
2
2
2

Printer Software

35

3. The following settings are available:
Select Notification

Displays the error item check box ON/OFF status.
Clear this check box to do not display the error
notification.

Select Shortcut
icon

The selected icon is displayed in the system tray
on the taskbar on the computer screen. The
setting’s example is shown on the right window.
By clicking the shortcut icon, you can access
EPSON Status Monitor 3 easily.

Receive error
notification for
shared printers

Error notification for a shared printer can be
received when this check box is selected.

Allow monitoring of
shared printer

When this check box is selected, a shared printer
can be monitored by other PCs.

Note:
Click Default to revert all items to the default settings.

Accessing EPSON Status Monitor 3
Do one of the following to access EPSON Status Monitor 3:
❏ Double-click the printer-shaped shortcut icon on the taskbar.
To add a shortcut icon to the taskbar, go to the Utility menu
and follow the instructions.
❏ Open the Utility menu, then click the EPSON Status Monitor
3 icon. To find out how to open the Utility menu, See“Using
the Printer Driver with Windows Me, 98, and 95” on page 24
or “Using the Printer Driver with Windows XP, 2000 and NT
4.0” on page 28.
When you access EPSON Status Monitor 3 as described above, the
following printer status dialog box appears.

You can view printer status information in this window.

36

Printer Software

Chapter 3

Control Panel

3

Buttons and Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

3

Selecting a Font . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
About Your Printer’s Default Settings . . . . . . . . . . . . . . . . . . . . . . . .41
Understanding default settings . . . . . . . . . . . . . . . . . . . . . . . . .41
Changing default settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Lock-Out Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Turning on or off the lock-out mode . . . . . . . . . . . . . . . . . . . . .49
Changing the lock-out mode setting . . . . . . . . . . . . . . . . . . . . .49

3
3
3
3
3
3
3
3
3
3

Control Panel

37

Buttons and Lights

Power
LF/FF

Paper Out

Micro Adjust

1

Pause

Load/Eject

3sec

LF/FF button
❏ Feeds paper line by line when pressed shortly.
❏ Ejects a single sheet or advances continuous paper
to the next top-of-form position when held down
for a few seconds.

2

Micro Adjust
When you hold down the Pause button for three
seconds, the printer enters the Micro Adjust mode. In
this mode, you can adjust the top-of-form and tear-off
positions by pressing the LF/FFD and Load/EjectU
buttons. See “Using the Micro Adjust Function” on
page 19.

3

Load/Eject button
❏ Loads a single sheet of paper.
❏ Ejects a single sheet of paper if a sheet is loaded.
❏ Loads continuous paper from the standby
position.
❏ Feeds continuous paper backward to the standby
position if a sheet is loaded.

38

Control Panel

4

Pause button
❏ Stops printing temporarily, and resumes printing
when pressed again.

3

❏ When held down for three seconds, enters the
Micro Adjust mode. When pressed again, exits the
Micro Adjust mode.

3

Pause light

3

❏ On when the printer is paused.
❏ Flashes when the printer is in the Micro Adjust
mode.
5

3

Paper out light
❏ On when no paper is loaded in the selected paper
source or paper is not loaded correctly.
❏ Flashes when paper has not been fully ejected.

6

3
3

Power light
❏ On when the printer turns on.

3

❏ Flashes when a fatal error occurs.

3
3
3
3
3
Control Panel

39

Selecting a Font
You can select the printer’s fonts, pitch, and size by using the
default-setting mode. See “Changing default settings” on page 47
for instructions on how to change the default settings.
Note:
❏ The available pitch or size depends on the font you select. See the
table below for more information.
Bitmap font
Font

Pitch

Draft

10, 12, 15

Roman

10, 12, 15, PS

Sans Serif

10, 12, 15, PS

Courier

10, 12, 15

Prestige

10, 12

Script

10

OCR-B

10

Orator

10

Orator-S

10

Script C

Proportional

Scalable font
Font

Size

Roman

10.5 pt, 8 pt to 32 pt (every 2 pt)

Sans Serif

10.5 pt, 8 pt to 32 pt (every 2 pt)

Roman T

10.5 pt, 8 pt to 32 pt (every 2 pt)

Sans Serif H

10.5 pt, 8 pt to 32 pt (every 2 pt)

❏ Settings you make in application programs usually override settings
you make in the default-setting mode. For best results, use your
application to select a font and make other settings.

40

Control Panel

About Your Printer’s Default Settings

3

The default settings control many printer functions. While you
can often set these functions through your software or printer
driver, you may sometimes need to change a default setting from
the printer’s control panel using the default-setting mode.
For a detailed description of the settings you can change in the
default-setting mode, see “Understanding default settings” on
page 41. For instructions on changing the settings, see “Changing
default settings” on page 47.

Understanding default settings
This section describes the settings and options available in the
default-setting mode. These settings are shown in the following
table and explained in detail after the table.
To access and change a setting, see “Changing default settings”
on page 47.

3
3
3
3
3
3

Default-setting mode
Setting

Options (default in bold)

Page length for tractor

Length in inches: 3, 3.5, 4, 5.5, 6, 7, 8, 8.5,
11, 70/6, 12, 14, 17

Skip over perforation

Off, On

Auto tear-off

Off, On

Auto line feed

Off, On

Print direction

Bi-D, Uni-D, Auto

Software

ESC/P2, IBM PPDS

0 slash

0,

High speed draft

Off, On

I/F (interface) mode

Auto, Parallel,* Serial,** USB

Auto I/F (interface) wait time

10 seconds, 30 seconds

Parallel I/F (interface)
bidirectional mode*

Off, On

3
3
3

(the zero character with a slash)

Control Panel

3
3
41

Setting

Options (default in bold)

Baud rate**

19200BPS, 9600BPS, 4800BPS, 2400BPS,
1200BPS, 600BPS, 300BPS

Parity**

None, Odd, Even, Ignore

Data length**

8bit, 7bit

Packet mode

Auto, Off

Auto CR (carriage return)*

Off, On

A.G.M***

Off, On

Character table

Standard model: italic, PC437, PC850,
PC860, PC863, PC865, PC861, BRASCII,
Abicomp, Roman8, ISO Latin 1, PC858,
ISO 8859-15
All other models: Italic, PC437, PC850,
PC437 Greek, PC853, PC855, PC852,
PC857, PC864, PC866, PC869, MAZOWIA,
Code MJK, ISO 8859-7, ISO Latin 1T,
Bulgaria, PC 774, Estonia, ISO 8859-2,
PC 866 LAT., PC 866UKR, PC APTEC,
PC708, PC720, PCAR 864, PC860, PC865,
PC861, PC863, BRASCII, Abicomp,
Roman8, ISO Latin 1, PC858, ISO8859-15,
PC 771

*

International character set for
italic table****

Italic U.S.A., Italic France, Italic Germany,
Italic U.K., Italic Denmark 1, Italic Sweden,
Italic Italy, Italic Spain 1

Pitch

10 cpi, 12 cpi, 15 cpi, 17 cpi, Proportional

Font

Draft, Roman, Sans Serif, Courier, Prestige,
Script, OCR-B, Orator, Orator-S, Script C,
Roman T, Sans Serif H

Manual feed wait time

0.5 second, 1 second, 1.5 seconds, 2
seconds

Buzzer

Off, On

Multipart forms with cut-paper
tab binding

Off, On

For LQ-630 only

** For LQ-630S Only
*** This setting is available only in IBM PPDS emulation mode.
**** The options available for this setting vary depending on the country.

42

Control Panel

Page length for tractor
This setting allows you to set the page length (in inches) for the
continuous paper loaded on the tractor.
Skip over perforation
This feature is available only when continuous paper is selected
as the paper source. When you turn on this feature, the printer
provides a one-inch (25.4 mm) margin between the last line
printed on one page and the first line printed on the next page.
Because most application program margin settings override
margin settings from the control panel, you should use this setting
only if you cannot set your top and bottom margins using your
application.
Auto tear-off
When auto tear-off is on and you are using continuous paper, the
printer automatically advances the paper perforation to the
tear-off position, where you can easily tear off the printed page(s).
When the printer receives data again, it automatically moves the
paper back to the top-of-form position and starts printing, so you
can use all of the next page. When using continuous paper, it is a
good idea to set the Auto tear-off function.
Auto line feed
When auto line feed is on, the printer accompanies each carriage
return (CR) code received with a line feed (LF) code.
Print direction
You can select auto print direction, bidirectional printing (Bi-D),
or unidirectional printing (Uni-D). Printing is normally
bidirectional; however, unidirectional printing allows for precise
vertical printing alignment.
Software
When you select ESC/P2, the printer operates in the EPSON
ESC/P2 mode. When you select IBM PPDS, the printer emulates
an IBM printer.

Control Panel

43

3
3
3
3
3
3
3
3
3
3
3
3

0 slash
Select the zero character with a slash ( ) (this feature is on) or
without a slash (0) (this feature is off). The slash allows you to
easily distinguish between the uppercase letter “O” and a zero.
High speed draft
When high speed draft is on, the printer prints up to 300 cps
(characters per second) at 10 cpi (characters per inch), or 360 cps
at 12 cpi. When it is off, the printer prints 225 cps at 10 cpi, or 270
cps at 12 cpi.
I/F (interface) mode
For LQ-630 users, you can choose AUTO (automatic), Parallel, or
USB for the interface mode. For LQ-630S users, you can choose
AUTO (automatic), Serial, or USB for the interface mode. When
you select Auto, the printer automatically selects the interface that
is receiving data, and uses that interface until the end of the print
job. The Auto setting allows you to share the printer among
multiple computers without changing the interface mode.
If only one computer is connected to the printer, you can select
Parallel, Serial or USB, depending on which interface your
computer uses.
Auto I/F (interface) wait time
When the printer is in the auto interface mode and it receives no
data from the currently selected interface for the amount of time
specified with this setting, it determines which interface is
receiving data and switches to that interface. You can specify
either 10 seconds or 30 seconds for the auto interface wait time.
Parallel I/F (interface) bidirectional mode (For LQ-630 only)
The Parallel Interface bidirectional transfer mode is used when
this feature is on. If bidirectional transfer mode is unnecessary,
turn this off.

44

Control Panel

Baud rate (For LQ-630S only)
Use this option to set the data transfer rate (baud) for the serial
interface. The baud rate is measured in bits per second (bps). See
your computer manual and software documentation for the
proper setting.
Parity (For LQ-630S only)
When this option is set to None, parity checking is disabled. The
parity bit, if used, provides a basic form of error detection. See
your computer manual and software documentation for the
proper setting.
Data length (For LQ-630S only)
Set the data length of the serial interface to 7 bit or 8 bit. See your
computer manual and software documentation for the proper
setting.
Packet mode
Be sure to select Auto when printing from Windows applications
using the printer driver included in the CD-ROM that comes with
the printer. In case you encounter any communication troubles
when printing from applications based on other operating
systems such as DOS, turn off this mode.
Auto CR (carriage return)
This setting is available only in IBM PPDS emulation mode. When
auto carriage return is on, each line feed (LF) code or ESC J code
is accompanied by a carriage return (CR) code so the printer
moves the next printing position to the left margin. When this
setting is off, you must send a CR code after the line feed code to
move the printing position to the left margin.
A.G.M. (IBM)
Turn on the alternate graphic mode (A.G.M.) to make the ESC 3,
ESC A, ESC J, ESC K, ESC L, ESC Y, ESC Z, and ESC * commands
in IBM PPDS emulation mode work the same way as in ESC/P 2
mode.
The A.G.M. feature is available only in IBM PPDS emulation
mode.
Control Panel

45

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Character table
You can select from among 13 to 36 standard character tables,
depending on the country of purchase. See “Default-setting
mode” on page 41 for more information.
International character set for italic table
You can select among several international character sets for the
italic character table. Each character set contains eight characters
that vary depending on the country or language, so you can
customize the italic table to suit your printing needs.
Pitch
You can select the character pitch from 10 cpi, 12 cpi, 15 cpi, 17
cpi, 20 cpi or Proportional.
Font
You can select the following fonts: Draft, Roman, Sans Serif,
Courier, Prestige, Script, OCR-B, Orator, Orator-S, Script C,
Roman T, and Sans Serif H.

Manual feed wait time
This setting allows you to set the amount of wait time between
when paper is inserted into the paper guide and it is fed. If the
paper feeds before you can adjust its position properly, you
should increase the wait time.
Buzzer (beeper)
The printer beeps when an error occurs. See “Using the Error
Indicators” on page 52 for more information on printer errors. If
you do not want the printer to beep when an error occurs, turn
off this setting.
Multipart forms with cut-paper tab binding
When using multipart forms with cut-paper tab bindings that are
4 inches or wider but less than 9.4 inches wide, turn on this
setting.When this setting is on, the print head avoids the binding
area along the right and left edges of multipart forms during
paper feeding. This makes paper feeding easier and prevents
paper jams.
46

Control Panel

Changing default settings
Follow these steps to enter the default-setting mode and change
the printer’s default settings:
Note:
❏ To print the language selection and default-setting mode
instructions, you need five sheets of A4 or letter size single-sheet
paper or five pages of continuous paper that is at least 279 mm (11
inches) long and 210 mm (8.3 inches) wide. See “Loading
Continuous Paper” on page 5 and “Loading Single Sheets” on page
12 for instructions on loading continuous paper and single sheets.
❏ If you use single sheets, you need to load a new sheet of paper each
time the printer ejects a printed sheet from the paper guide.
1. When using continuous paper, make sure paper is loaded and
the printer is turned off.

c

Caution:
Whenever you turn off the printer, wait at least five seconds
before turning it back on; otherwise, you may damage the
printer.

2. Turn on the printer while holding down the Load/Eject and
Pause buttons.
The printer enters the default-setting mode. When using
continuous paper, the printer prints the language selection
instructions (one page).
3. When using single-sheet paper, load paper to the printer. The
printer prints the language selection instructions (one page).
4. Press the LF/FF button several times until the Power, Paper
Out and Pause lights indicate the language you want, as
described in the language selection instructions.

Control Panel

47

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5. Press the Load/Eject button to print the default-setting mode
instructions (four pages) in the language you selected.
The printed instructions list the settings you can change,
describe how to change them, and show you how the control
panel lights help you make settings. Use these instructions to
change the printer’s default settings from the control panel.
Note:
The arrows in the instructions indicate the printer’s current
settings.
6. When you finish making settings, turn off the printer and exit
the default-setting mode.
Note:
You may exit the default-setting mode by turning off the printer at
any time. Any settings you have made remain in effect until you
change them again.

48

Control Panel

Lock-Out Mode

3

You can restrict the use of buttons on the control panel by using
the lock-out mode. In the basic setting, you can only use the Pause
and Load/Eject buttons, when the lock-out mode is on.

Turning on or off the lock-out mode
You can turn on or off the lock-out mode easily by using buttons
on the control panel.
Follow these steps to turn on the lock-out mode:
1. Make sure the printer is turned off.
2. Turn on the printer while holding down both the LF/FF and
Pause buttons more than five seconds. The printer beeps
twice, indicating that the lock-out mode has been turned on.
When the lock-out mode is on, the Pause and Paper Out lights
flash simultaneously when the locked buttons are pushed.
To turn off the lock-out mode, repeat steps 1 and 2. The printer
beeps once, indicating that the lock-out mode has been turned off.
See “Changing the lock-out mode setting” on page 49 for
instructions on how to change the functions to be locked.

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Changing the lock-out mode setting
You can select the printer functions to be locked while the lock-out
mode is on according to your needs.
Note:
To print the language selection and panel lock-out mode instructions,
you need three sheets of A4 or letter size single-sheet paper or three pages
of continuous paper that is at least 279 mm (11 inches) long and 210
mm (8.3 inches) wide. See “Loading Continuous Paper” on page 5 and
“Loading Single Sheets” on page 12 for instructions on loading
continuous paper and single sheets.

Control Panel

3

49

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Follow these steps to change the lock-out mode setting:
1. When using continuous paper, make sure paper is loaded and
the printer is turned off.

c

Caution:
Whenever you turn off the printer, wait at least five seconds
before turning it back on; otherwise, you may damage the
printer.

2. Turn on the printer while holding down both the Load/Eject
and LF/FF buttons more than five seconds.
The printer enters the lock-out setting mode. When using
continuous paper, the printer prints the language selection
instructions (one page).
3. When using single-sheet paper, load paper in the printer. The
printer prints the language selection instructions (one page).
4. Make desired changes to the setting according to the
instructions.
5. Turn off the printer and exit the lock-out setting mode.
See “Turning on or off the lock-out mode” on page 49 for
instructions on how to turn the lock-out mode on after you change
the lock-out mode setting.

50

Control Panel

Chapter 4

Troubleshooting

4

Using the Error Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

4

Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Power supply problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Paper loading or feeding problems . . . . . . . . . . . . . . . . . . . . . .55
Printing position problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Printing or printout quality problems. . . . . . . . . . . . . . . . . . . .62

4
4

Correcting USB Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Clearing a Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

4

Aligning Vertical Lines in Your Printout . . . . . . . . . . . . . . . . . . . . . .72
Printing a Self Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Printing Hex Dump. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Contacting Customer Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

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Troubleshooting

51

Using the Error Indicators
You can identify many common printer problems using the lights
on the control panel. If your printer stops working and one or
more control panel lights are on or flashing or the printer beeps,
use the following table to diagnose and fix the problem. If you
cannot fix your printer problem using this table, see “Problems
and Solutions” on page 53.
State of panel
lights

Beep
pattern

Problem
Solution

n Power
n Pause
n Paper Out

•••

No paper is loaded in the selected paper
source.

n Power
n Pause
f Paper Out

•••

Load paper in the selected paper source; the
Paper Out and Pause lights go off and the
printer resumes printing.
Paper is not loaded correctly.
Remove and reload your paper correctly, then
press the Pause button. See “Loading
Continuous Paper” on page 5, “Loading Single
Sheets” on page 12, or “Loading Special
Paper” on page 14 for paper-loading
instructions.
•••

Continuous paper is not fully ejected.
Tear off the paper and press the Load/Eject
button to eject the paper.

•••

Single sheet paper is not fully ejected.
Press the Load/Eject button to eject the sheet.

52

n Power
n Pause
o Paper Out

•••

f Power
f Pause
f Paper Out

•••••

The paper release lever is set to the wrong
position.
Set the paper release lever to the position for
the paper source you want to use. If paper from
another paper source is currently in the paper
path, press the Load/Eject button to eject the
paper; then move the paper release lever to
the desired position.

Troubleshooting

An unknown printer error has occurred.
Turn off the printer and leave it off for several
minutes; then turn it on again. If the error
reoccurs, contact your dealer.

n Power
f Pause
o Paper Out

–

The print head is overheated.

4

Wait for a few minutes; the printer resumes
printing automatically once the print head
cools.

n = on, o = off, f = flashing
••• = short series of beeps (three beeps), ••••• = long series of beeps (five beeps)

4
4

Problems and Solutions
Most problems you may encounter while operating your printer
have simple solutions. Use the information in this section to find
the source of and solution to printer problems that occur.
Determine the type of problem that occurred, and see the
appropriate section below:

4
4
4

“Power supply problems” on page 54

4

“Paper loading or feeding problems” on page 55
“Printing position problems” on page 60

4

“Printing or printout quality problems” on page 62

You can also use the self test to determine whether the printer or
the computer is causing the problem. See “Printing a Self Test” on
page 73 for instructions on printing a self test. To pinpoint
communication problems, experienced users may want to use the
printer’s hex dump mode described in “Printing Hex Dump” on
page 75.
To clear a paper jam, see “Clearing a Paper Jam” on page 71.

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Troubleshooting

53

Power supply problems
The control panel lights come on briefly but then go off and stay
off.
Cause

What to do

The printer’s voltage rating does Check the printer and the outlet
not match the voltage of your
voltage ratings. If the voltages do not
electrical outlet.
match, unplug the printer
immediately and contact your dealer.

w

Warning:
Do not reconnect the power cord to
an electrical outlet with the wrong
voltage for your printer.

The printer does not work and the control panel lights are off.
Cause

What to do

The printer is turned off.

Turn on the printer. The Power light
comes on.

The power cord is not properly
plugged into the electrical outlet;
or if your power cord is not
permanently attached to your
printer, the power cord is not
properly plugged into the printer.

Turn off the printer and make sure
the power cord is firmly plugged into
the electrical outlet and the printer.
Then turn on the power switch.

The electrical outlet is controlled Use a different outlet.
by an outside switch or automatic
timer.
The electrical outlet does not
work.

54

Troubleshooting

Plug another electrical device, such
as a lamp, into the outlet to check if
the outlet is working properly. If it is
not, use a different outlet.

Paper loading or feeding problems

4

Single sheets
The printer does not load single-sheet paper or does not feed it
properly.
Cause

What to do

Continuous paper is in the Press the Load/Eject button to remove the
paper path.
continuous paper. Set the paper release lever
to the single-sheet feeding position and
insert a new sheet. See “Switching to single
sheets” on page 17 for more information.
The paper source is set to Set the paper release lever to the single-sheet
tractor feeding.
feeding position. See “Setting the paper
release lever” on page 3.

4
4
4
4

The paper feed roller rotates but the printer does not feed the
paper.
Cause

4

What to do

The paper source is set to Set the paper release lever to the single-sheet
tractor feeding.
feeding position. See “Setting the paper
release lever” on page 3.

Paper feeding is crooked or the paper jams.

4
4
4

Cause

What to do

The paper guide is not
properly installed.

Remove the paper guide and install it as
described in the Setup Sheet.

The edge guide is not
positioned correctly.

Move the edge guide so that they match the
width of your paper.

You may not be using the Be sure you are using the right type of paper.
right type of paper for the See “Paper” on page 133.
printer.

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Troubleshooting

55

The paper is old or
creased.

Use only new, clean sheets of paper.
Note:
If paper is jammed in the paper path, see
“Clearing a Paper Jam” on page 71.

The paper-thickness lever Set the paper-thickness lever to match the
is set incorrectly.
thickness of your paper. See “Adjusting the
Paper-Thickness Lever” on page 3.

The printer does not fully eject the paper.
Cause

What to do

You may not be able to
fully eject your paper
using the LF/FF button.

Use the Load/Eject button to eject the
paper.

Your paper may be too
long.

Make sure the page length of your paper is
within the specified range. See the
single-sheet paper specifications in “Single
sheets” on page 134. Also check and adjust
the paper size setting in your application or
the printer driver.

When the printer ejects the paper, the Paper Out light flashes
and the Power and Pause lights come on.
Cause

What to do

The printer has not fully
ejected your paper.

Remove the paper by hand; the Paper Out
light goes out. If you are printing a
multiple-page document, insert a new sheet
of paper into the paper guide. The Pause
light goes out and the printer automatically
loads the paper and resumes printing.

56

Troubleshooting

Continuous paper
The printer does not load continuous paper or does not feed it
properly.
Cause

What to do

The paper source is set to
single-sheet feeding.

Set the paper release lever to the tractor
feeding position. See “Setting the paper
release lever” on page 3 for more
information.

The paper has come off the
tractor.

Reattach the paper to the tractor as
described in “Loading Continuous
Paper” on page 5.

4
4
4

When you send data or press the Load/Eject button, the paper
feed roller rotates but the printer does not feed the paper.
Cause

What to do

The paper source is set to
single-sheet feeding.

Set the paper release lever to the tractor
feeding position. See “Setting the paper
release lever” on page 3 for more
information.

The paper has come off the
tractor.

4

Reattach the paper to the tractor as
described in “Loading Continuous
Paper” on page 5.

4
4
4
4

The paper has been fed back to Press the Load/Eject button to load the
the standby position.
paper.

4

Paper feeding is crooked or the paper jams.

4

Cause

What to do

The paper supply is
obstructed.

Make sure the paper supply is not
obstructed by a cable or some other
object.

The paper supply is not
aligned with the printer.

Make sure you align your paper supply
with the paper loaded in the tractor so
the paper feeds smoothly into the
printer. See “Positioning the continuous
paper supply” on page 5.

Troubleshooting

57

4
4

The paper supply is too far
away from the printer.

Make sure that your paper supply is
within 1 meter (3 feet) of the printer.

The holes on the sides of the
paper are misaligned.

Check that the holes on the sides of the
paper are aligned with each other. Also
make sure the sprocket units are locked
and their covers are closed.

The paper-thickness lever is
set incorrectly.

Set the paper-thickness lever to match
the thickness of your paper. See
“Adjusting the Paper-Thickness Lever”
on page 3.

Your paper may be the wrong Make sure that the paper size and
size or thickness for the
thickness are within the specified
printer.
ranges. See “Paper” on page 133 for
information on the continuous paper
specifications.
The sprocket units are
Adjust the position of the sprockets to
positioned incorrectly for the remove any slack along the width of the
width of paper you are using. paper.
Note:
If paper is jammed in the paper path, see
“Clearing a Paper Jam” on page 71 for
instructions.

The printer does not eject your continuous paper properly.
Cause

What to do

You may be trying to feed too If you are using normal continuous
much paper backward.
paper, tear off the last printed page and
press the Load/Eject button to feed the
paper backward. If you are using labels,
tear off the paper entering the printer,
and then press the LF/FF button to feed
the labels forward.
Your paper may be too long or Make sure the page length of your paper
too short.
is within the specified range. See
“Paper” on page 133 for information on
the continuous paper specification.

58

Troubleshooting

The paper size setting in your Check the paper size setting in your
application or the printer driver.
application or the printer
driver may not match the size
of the paper you are using.

4

The printer’s page length
setting for the tractor may not
match the size of the
continuous paper you are
using.

Check Page length for tractor of the
printer’s default settings. See “Changing
default settings” on page 47 for more
information.

Paper is jammed inside the
printer.

Clear the paper jam as described in
“Clearing a Paper Jam” on page 71.

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Troubleshooting

59

Printing position problems
Wrong top-of-form position
Your printing appears too high or low on the page.
Cause

What to do

The paper size setting in your Check the paper size setting in your
application software or printer application or printer driver.
driver does not match the size
of the paper you are using.
The printer’s page length
setting for the tractor does not
match the size of the
continuous paper you are
using.

Change Page length for tractor setting
using the printer’s default-setting mode.
See “Changing default settings” on page
47 for more information.

The top margin or top-of-form Check and adjust the margin or
position setting is incorrect.
top-of-form position settings in your
application software. See “Printable
area” on page 142 for more information.
You can also adjust the top-of-form
position using the Micro Adjust
function. However, settings made in
Windows applications override settings
made in the Micro Adjust mode. See
“Adjusting the top-of-form position” on
page 20 for more information.
The printer driver settings you Choose the correct printer driver setting
want to use are not selected in from the Windows desktop or in your
application before printing.
your software.
Pull the loaded paper out of
Turn the printer off and remove the
the tractor unit while the
loaded paper, then turn the printer on
printer is on. Or pull out paper and reload the paper.
that is not ejected completely
after pressing the Load/Eject
button.

60

Troubleshooting

Wrong tear-off position
The printer prints on (or too far away from) the perforation of
your continuous paper.
Cause

What to do

The tear-off position setting is Adjust the tear-off position using the
incorrect.
Micro Adjust function. See “Adjusting
the tear-off position” on page 19 for
more information.
The printer you want to use is Choose the correct printer from the
not selected in your software. Windows desktop or in your application
before printing.
The paper size setting in your Check the paper size setting in your
application or printer driver.
application or printer driver
does not match the size of the
paper you are using.
The printer’s page length
setting for the tractor does not
match the size of the paper you
are using.

4
4
4
4
4

Change Page length for tractor setting
using the printer’s default-setting. See
“Changing default settings” on page 47
for more information.

Pull the loaded paper out of
Turn the printer off and remove the
the tractor unit while the
loaded paper, then turn the printer on
printer is on. Or pull out paper and reload the paper.
that is not ejected completely
after pressing the Load/Eject
button.

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4

Troubleshooting

61

Printing or printout quality problems
The Pause light is off but the printer does not print.
Cause

What to do

The interface cable is not
plugged in securely.

Check that both ends of the cable
between the printer and the computer
are plugged in securely. If the cable is
connected correctly, run a self test as
described in “Printing a Self Test” on
page 73.

Your interface cable does not
meet the printer and/or
computer specifications.

Use an interface cable that meets the
requirements of both the printer and
computer. See the Setup Sheet and your
computer documentation.

Your software is not properly Make sure that your printer is properly
set up for your printer.
selected in your application software. If
necessary, install or reinstall the printer
driver software. Refer to the Setup Sheet
for detailed instruction.

The Paper Out and Pause lights are on and the printer does not
print.
Cause

What to do

The printer is out of paper for Make sure the correct paper source is
the selected paper source.
selected by the paper release lever, and
load paper in the current paper source.
Press the Pause button to resume
printing.
Paper on the paper guide is
positioned too far to the left,
right or inside for the paper
sensor to detect it.

62

Troubleshooting

Move the paper a little to the right, left
or inside. When it is positioned
properly, the Paper Out and Pause
lights go off.

The printer sounds like it is printing, but nothing prints.
Cause

What to do

4

The ribbon cartridge is not
installed properly.

Reinstall the ribbon cartridge as
described in “Replacing the ribbon
cartridge” on page 118.

4

The ribbon is worn out.

Replace the ribbon cartridge as
described in “Replacing the ribbon
cartridge” on page 118.

4

Select the desired paper source. See
“Selecting a Paper Source” on page 2 for
more information.

4

The paper source is not
selected correctly.

4

The printer makes a strange noise and stops abruptly.
Cause

What to do

The paper is jammed.

Clear the paper jam as described in
“Clearing a Paper Jam” on page 71.

4

The ribbon is jammed because Remove any slack from the ribbon by
it has too much slack or it is
turning the ribbon-tightening knob, or
worn out.
replace the ribbon cartridge. See
“Replacing the ribbon cartridge” on
page 118 for more information.

The printer stops printing and the Pause light flashes and the
Power light is on.

4
4

Cause

What to do

4

The print head is overheated.

Wait for a few minutes; the printer
resumes printing automatically once the
print head cools.

4
4

Part of the printout is missing, or dots are missing in random
positions.
Cause

What to do

The ribbon cartridge is not
installed properly.

Reinstall the ribbon cartridge as
described in “Replacing the ribbon
cartridge” on page 118.

Troubleshooting

4
63

There is too much slack in the Remove any slack in the ribbon by
ribbon or the ribbon has come turning the ribbon-tightening knob, or
loose.
replace the ribbon cartridge as described
in “Replacing the ribbon cartridge” on
page 118.

Lines of dots are missing in the printout as shown below.

Cause

What to do

The ribbon cartridge is not
installed correctly, and the
ribbon is twisting or
slackening.

Stop printing and reinstall the ribbon
cartridge as described “Replacing the
ribbon cartridge” on page 118.

The print head is damaged.

Stop printing and contact your dealer to
have the print head replaced.

w

Warning:
Never try to replace the print head
yourself because other parts of the
printer must be checked at the same
time.

The characters are shortened vertically or the line spacing is
entirely closed.
Cause

What to do

The proper setting has not
been made for the multipart
forms with cut-paper tab
binding.

Set the multipart forms with cut-paper
tab binding setting in the default-setting
mode to on.

64

Troubleshooting

Incorrect characters are printed.
Cause

4

What to do

Your printer and the computer Make sure that you use the correct
may not be communicating
interface cable and that the
correctly.
communications protocol is correct.
Refer to the Setup Sheet and your
computer documentation. If you
installed the optional interface card, also
see the Administrator’s Manual
packaged with it.
Your printer is connected via a
serial interface and the setting
of the flow control is incorrect.
(For LQ-630S only)

Change the flow control setting in your
printer driver. To change the flow
control setting, click the Details tab in
the printer driver's properties window,
then click the Port Settings button.
Select Xon / Xoff as the Flow control
setting in the dialog box that appears.

The wrong character table is
selected in your software.

Select the correct character table in your
software or the printer’s default settings.
Note that the character table setting in
your software overrides the settings
made in the default-setting mode.

The font or characters set in your application software cannot be
printed.
Cause

What to do

Your application software is
not correctly configured for
your printer.

Make sure that your application software
is correctly configured for your printer.
See your application documentation.

The printer does not print the font you selected in the default
settings.
Cause

What to do

Software settings override
settings you make in the
default settings.

Use your software to select the font.

Troubleshooting

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4
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4
4
4
4

65

Printing starts too high or too low on the page.
Cause

What to do

The paper size settings in your
application software do not
match the size of the paper
loaded in the printer.

Change the paper size settings in your
application software or printer driver to
match the size of the paper you are
using.

The top margin or loading
position setting is incorrect.

Check and adjust the top margin and
loading position settings in your
software, or adjust the top-of-form
position using the Micro Adjust
function. See “Printable area” on page
142 and “Adjusting the top-of-form
position” on page 20 for more
information. However, settings made in
Windows applications override settings
made on the control panel.

Top margin and loading
position settings made in your
Windows applications
override settings you make in
the SelecType mode.

Use your application software to make
these settings.
Note:
If you want to eliminate the top margin and
print at the very top of the page, adjust the
top margin in your Windows application
little by little until text is printed at the very
top of the page.

Pull the loded paper out of the Turn the printer off and remove the
tractor unit while the printer is loaded paper, then turn the printer on
on. Or pull out paper that is
and reload the paper.
not ejected completely after
pressing the Load/Eject
button.

66

Troubleshooting

All the text is printed on the same line.
Cause

4

What to do

No line feed command is sent Turn on the auto line feed option in the
at the end of each line of text. default-settings mode, so that the
printer automatically adds a line feed
code to each carriage return. See
“Changing default settings” on page 47
for more information.

The printout has extra blank lines between lines of text.

4
4
4

Cause

What to do

Two line feed commands are
being sent at the end of each
line of text.

Turn off the auto line feed option in the
default-settings mode. See “Changing
default settings” on page 47 for more
information.

4

The line space setting in your
application software is
incorrect.

Adjust the line space setting in your
application software.

4

The length of the printing on the page does not match your paper
length.
Cause

4

What to do

The paper size setting in your Check the paper size setting in your
application or the printer driver.
application or the printer
driver may not match the size
of the paper you are using.
The printer’s page length
setting for the tractor may not
match the size of the
continuous paper you are
using.

4
4

Check Page length for tractor of the
printer’s default settings. See “Changing
default settings” on page 47 for more
information.

4
4
4

Troubleshooting

67

Printing starts lower on the page than you expect, or the bottom
of a page is printed at the top of the next page.
Cause

What to do

The lines-per-page, top and
Adjust these settings in your application
bottom margin, or form length software, as follows:
setting is incorrect.
If your application software has a
lines-per-page setting, set it to 66 for
letter size paper or 70 for A4 size paper.
If your software does not have a
lines-per-page setting, try decreasing
the top margin or increasing the bottom
margin, or both, until you get the results
you want. Adjust the form length setting
if your software has this option.

Vertical printed lines are not aligned.
Cause

What to do

Bidirectional printing, which
is the printer’s standard
printing mode, may be out of
alignment.

Use the printer’s bidirectional
adjustment mode to correct this
problem. See “Aligning Vertical Lines in
Your Printout” on page 72 for more
information.

Correcting USB Problems
If you are having difficulty using your printer with a USB
connection, read the information in this section.

Make sure that your computer is a Windows Me, 98, XP, or 2000
pre-installed model
Your computer must be a Windows Me, 98, XP, or 2000
pre-installed model. You may not be able to install or run the USB
printer driver on a computer which is not equipped with a USB
port or which has been upgraded from Windows 95 to Windows
Me, 98, XP, or 2000.
For details about your computer, contact your dealer.

68

Troubleshooting

Make sure that EPSON USB Printer Devices appears on the
Device Manager menu (for Windows Me and 98 only)
If you canceled the plug-and-play driver installation before the
procedure was complete, either the USB printer device driver or
the printer driver may be incorrectly installed.
Follow these steps to check the installation and reinstall the
drivers:
1. Turn the printer on, and plug the USB cable into the printer
and the computer.

4
4
4
4

2. Right-click the My Computer icon on your desktop, then
click Properties.
3. Click the Device Manager tab.

4

If your drivers are correctly installed, EPSON USB Printer
Devices should appear on the Device Manager menu.

4
4
4
4
4

If EPSON USB Printer Devices does not appear on the Device
Manager menu, click the plus (+) sign beside Other devices
to view the installed devices.

4
4

Troubleshooting

69

If USB Printer appears under Other devices, the USB printer
device driver is not installed correctly. If EPSON LQ-630
appears, the printer driver is not installed correctly.
If neither USB Printer nor EPSON LQ-630 appears under
Other devices, click Refresh or unplug the USB cable from
the printer, then plug it into the printer again.
4. Under Other devices, select USB Printer or EPSON LQ-630
and click Remove. Then, click OK.

5. When the following dialog box appears, click OK. Then click
OK again to close the System Properties dialog box.

6. Turn off the printer and restart your computer. Then, reinstall
the drivers from the beginning, following the instructions in
the Setup Sheet.

70

Troubleshooting

Printer does not work correctly with the USB cable
If your printer does not work correctly with the USB cable, try one
or more of these solutions:

4

❏ Make sure that the cable you are using is a standard, shielded
USB cable.

4

❏ If you are using a USB hub, connect the printer to the first tier
of the hub, or connect the printer directly to the computer’s
USB port.

4

❏ For Windows Me and 98, try reinstalling the USB printer
device driver and the printer software. First, uninstall EPSON
Printer Software using the Add/Remove Programs utility in
the Control Panel, then uninstall EPSON USB Printer Devices.
Next, reinstall the software as described in the Setup Sheet. If
EPSON USB Printer Devices is not registered in the
Add/Remove Programs list, access the CD-ROM and
double-click epusbun.exe in WinMe or Win98 folder. Then
follow the on-screen instructions.

4
4
4
4
4
4
4

Clearing a Paper Jam
Follow these steps to clear a paper jam:

c

4

Caution:
Do not pull out the jammed paper when the printer is on.

4

1. Turn off the printer.
2. Open the printer cover.

Troubleshooting

71

3. If continuous paper is jammed in the printer, tear off the fresh
supply at the back of the printer.
4. Open the paper bail and remove the paper. Remove any
remaining pieces of paper.
If the paper is stuck where the printer ejects it, gently pull the
paper out of the printer.
5. Close the paper bail and printer cover, then turn on the
printer. Make sure the Paper Out and Pause lights are off.

Aligning Vertical Lines in Your Printout
If you notice that the vertical lines in your printout are not
properly aligned, you can use the printer’s bidirectional
adjustment mode to correct this problem.
During bidirectional adjustment, the printer prints three sheets of
alignment patterns, Draft, Bit Image, and LQ (letter quality).
Select the best alignment pattern from each sheet to align vertical
lines.
Follow the steps below to perform bidirectional adjustment.
Note:
❏ To print the instruction sheet and alignment patterns, you need four
sheets of A4 size single-sheet paper or 10-inch (recommended)
continuous paper. (See “Loading Continuous Paper” on page 5 or
“Loading Single Sheets” on page 12 for paper-loading instructions.)
❏ If you use single-sheet paper, be sure to load a new sheet of paper
each time the printer ejects a printed sheet. Otherwise, you cannot
proceed to the next step.
1. When using continuous paper, make sure paper is loaded and
the printer is turned off.

c
72

Caution:
Whenever you turn off the printer, wait at least five seconds
before turning it back on; otherwise you may damage the
printer.

Troubleshooting

2. While holding down the Pause button, turn on the printer.
The printer enters the bidirectional adjustment mode. When
using continuous paper, the printer prints the instruction
sheet and the first set of alignment patterns.
3. When using single-sheet paper, load paper in the printer. The
printer prints the instruction sheet and the first set of
alignment patterns.
4. As described in the instructions, compare the alignment
patterns and select the number of the pattern with the best
alignment using the LF/FF D and Load/Eject U buttons. The
Power, Pause and Paper Out lights show the pattern
number which is selected at that time.

4
4
4
4

5. Press the Pause button. The printer prints the next set of
alignment patterns.

4

6. Repeat steps 3 and 4 to select and enter the number of the
pattern with the best alignment for each of the remaining sets.

4

7. Turn off the printer to exit the bidirectional adjustment mode.

4
Printing a Self Test
Running the printer’s self test helps you determine whether the
printer or the computer is causing the problem:
❏ If the self test results are satisfactory, the printer is working
properly and the problem is probably caused by your printer
driver settings, application settings, computer, or interface
cable. (Be sure to use a shielded interface cable.)
❏ If the self test does not print properly, there is a problem with
the printer. See “Problems and Solutions” on page 53 for
possible causes and solutions to the problem.
You can print the self test using either single sheets or continuous
paper. See “Loading Continuous Paper” on page 5 or “Loading
Single Sheets” on page 12 for paper-loading instructions.
Follow these steps to perform a self test:
Troubleshooting

73

4
4
4
4
4

1. When using continuous paper, make sure paper is loaded,
and the paper release lever is set to the correct position. Then
turn off the printer.

c

Caution:
Whenever you turn off the printer, wait at least five seconds
before turning it back on; otherwise you may damage the
printer.

2. To run the test using the Draft font, turn on the printer while
holding down the LF/FF button. To run the test using the
printer’s letter-quality fonts, turn on the printer while holding
down the Load/Eject button. Either self test can help you
determine the source of your printing problem; however, the
draft self test prints faster than the letter-quality test.
3. When using single-sheet paper, load paper in the printer.
After a few seconds, the printer loads the paper automatically
and begins printing the self test. A series of characters is
printed.
Note:
To temporarily stop the self test, press the Pause button. To resume
the test, press the Pause button again.
4. To end the self test, press the Pause button to stop printing.
If paper remains in the printer, press the Load/Eject button
to eject the printed page. Then turn off the printer.

c

74

Caution:
Do not turn off the printer while it is printing the self test. Always
press the Pause button to stop printing and the Load/Eject
button to eject the printed page before you turn off the printer.

Troubleshooting

Printing Hex Dump
If you are an experienced user or a programmer, print a
hexadecimal dump to isolate communication problems between
the printer and your software program. In hex dump mode, the
printer prints all data it receives from the computer as
hexadecimal values.
Follow these steps to print a hex dump:
Note:
The hex dump feature is designed for a connection with DOS-based PC.
1. When using continuous paper, make sure that the paper is
loaded and the printer is turned off.
2. To enter hex dump mode, turn on the printer while holding
down both the LF/FF and Load/Eject buttons.
3. When using A4 (210 × 297 mm, 8.3 × 11.7 inches) or wider
(such as letter size paper) single-sheet paper, load paper in
the printer.
4. Open a software program and send a print job to the printer.
Your printer prints all the codes it receives in hexadecimal
format.

By comparing the characters printed in the right column with
the printout of the hexadecimal codes, you can check the
codes being received by the printer. If characters are printable,
they appear in the right column as ASCII characters.
Nonprintable codes, such as control codes, are represented by
dots.
5. To exit the hex dump mode, press the Pause button and eject
the printed page(s), and turn off the printer.

4
4
4
4
4
4
4
4
4
4
4
4

Troubleshooting

75

Contacting Customer Support
If your EPSON product is not operating properly and you cannot
solve the problem using the troubleshooting information in your
product documentation, contact customer support services for
assistance. If customer support for your area is not listed below,
contact the dealer where you purchased your product.
Customer support will be able to help you much more quickly if
you give them the following information:
❏ Product serial number
(The serial number label is usually on the back of the product.)
❏ Product model
❏ Product software version
(Click About, Version Info, or similar button in the product
software.)
❏ Brand and model of your computer
❏ Your computer operating system name and version
❏ Names and versions of the software applications you
normally use with your product
Select your country:

76

“Germany” on
page 77

“Hungary” on
page 99

“France” on
page 77

“Norway” on
page 100

“Yugoslavia”
on page 101

“Austria” on
page 95

“Slovac
Republic” on
page 100

“Spain” on
page 86

“Sweden” on
page 100

“Greece” on
page 101

“Netherlands”
on page 95

“Czek.
Republic” on
page 100

“United
Kingdom” on
page 90

“Republic of
Ireland” on
page 91

“Italy” on
page 91

“Turkey” on
page 102

“Belgium” on
page 96

“Poland” on
page 110

“Denmark” on
page 96

“Croatia” on
page 97

Troubleshooting

“Cyprus” on
page 109

“Luxemburg”
on page 98

“Bulgaria” on
page 111

“Finland” on
page 96

“Macedonia”
on page 97

“Portugal” on
page 94

“Switzerland”
on page 99

“Romania” on
page 111

“Slovenia” on
page 98

“Estonia” on
page 111

“Latvia” on
page 111

“Lithuania” on
page 112

4

“Israel” on
page 112

“Middle East”
on page 112

“South Africa”
on page 112

“Bosnia
Herzgovina”
on page 113

4

“Argentina”
on page 113

“Chile” on
page 114

“Costa Rica”
on page 115

“Brazil” on
page 114

“Colombia” “Mexico” on
on page 114 page 115

4

“Peru” on
page 115

“USA (Latin
America)”
on page
116

“Venezuela”
on page 116

“USA” on
page 116

4
4
4

Germany

4

EPSON Deutschland GmbH
Service & Support

4

0180-5234110
Monday to Friday: 9 a.m. to 9 p.m.

4

Saturday to Sunday: 10 a.m. to 4 a.m.

4

Public holidays: 10 a.m. to 4 p.m.
(0,12 E per minute)

4

www.epson.de/support/

France

4

Support Technique EPSON France,

Troubleshooting

77

0 892 899 999 (0,34 E/minute)
Ouvert du lundi au samedi de 9h00 à 20h00 sans interruption
http://www.epson.fr/support/selfhelp/french.htm pour
accéder à l'AIDE EN LIGNE.
http://www.epson.fr/support/services/index.shtml pour
accéder aux SERVICES du support technique.
Centres de maintenance
AJACCIO CIM

Tél : 04.95.23.73.73

Le Stiletto - Lot N° 5

Fax : 04.95.23.73.70

20090 AJACCIO
AMIENS

Tél : 03.22.22.05.04

FMA

Fax : 03.22.22.05.01

13, rue Marc Sangnier 8000 AMIENS
ANNECY (td)

Tél : 04.50.10.21.30

MAINTRONIC

Fax : 04.50.10.21.31

Parc des Glaisins
Immeuble Prosalp
14, rue Pré Paillard
74940 ANNECY Le Vieux
AVIGNON

Tél : 04.32.74.33.50

MAINTRONIC

Fax : 04.32.74.05.89

Anthéa, rue du Mourelet
ZI de Courtine III
84000 AVIGNON
BASTIA (td)

Tél : 04.95.30.65.01

CIM

Fax : 04.95.30.65.01

Immeuble Albitreccia
Avenue du Maichione
20200 LUPINO

78

Troubleshooting

BORDEAUX

Tél : 05.56.34.85.16

FMA

Fax : 05.56.47.63.18

4

Parc d'activités Chemin Long
Allée James Watt - Immeuble Space 3

4

33700 MERIGNAC
BORDEAUX

Tél : 05.57.10.67.67

MAINTRONIC

Fax : 05.56.69.98.10

4

11/19 rue Edmond Besse
Immeuble Rive Gauche
33300 BORDEAUX
BOURGES (td)

Tél : 02.48.67.00.38

BEGELEC

Fax : 02.48.67.98.88

4
4

18, avenue du 11 Novembre
18000 BOURGES
BREST

Tél : 02.98.42.01.29

FMA

Fax : 02.98.02.17.24

4

CAEN

Tél : 02.31.84.80.82

TMS

Fax : 02.31.84.80.83

4

8, rue Fernand Forest
29850 GOUESNOU

17, rue des Métiers

4

14123 CORMELLES LE ROYAL
CLERMONT

Tél : 04.73.28.59.60

FMA

Fax : 04.73.28.59.65

4

14, rue Léonard de Vinci
Bât H - ZI La Pardieu

4

63000 CLERMONT FERRAND
CROISSY SUR SEINE

Tél : 01 30 09 20 55

BEGELEC

Fax : 01 34 80 17 24

4

ZA Claude Monet
5 rue Hans List
Bât F

4

78290 CROISSY SUR SEINE

Troubleshooting

79

DIJON

Tél : 03.80.51.17.17

FMA

Fax : 03.80.51.23.00

60, rue du 14 Juillet
Parc des Grands Crus
21300 CHENOVE
GRENOBLE (td)

Tél : 04.38.37.01.19

FMA

Fax : 04.76.44.78.92

2 rue Mayencin
38400 ST MARTIN D'HERES
GRENOBLE

Tél : 04.76.25.87.87

MAINTRONIC

Fax : 04.76.25.88.10

Les Akhesades Bât B.
Rue Irène Joliot Curie
38320 EYBENS
HEROUVILLE ST CLAIR

Tél : 02 31 53 66 83

BEGELEC

Fax : 02 31 53 66 84

ZI de la Sphère
558 rue Léon Foucault
14200 HEROUVILLE ST CLAIR
LE HAVRE

Tél : 02.32.74.27.44

FMA

Fax : 02.35.19.05.35

33, bd de Lattre de Tassigny
76600 LE HAVRE
LE MANS

Tél : 02.43.77.18.20

BEGELEC

Fax : 02.43.77.18.28

117, rue de l'Angevinière
72000 LE MANS
LILLE

Tél : 03.20.71.47.30

FMA

Fax : 03.20.61.07.90

99 rue Parmentier - Bât A
59650 VILLENEUVE D’ASCQ

80

Troubleshooting

LILLE

Tél : 03.20.19.04.10

MAINTRONIC

Fax : 03.20.19.04.19

4

Synergie Park
9, avenue Pierre et Marie Curie

4

59260 LEZENNES
LIMOGES

Tél : 05.55.10.36.75

MAINTRONIC

Fax : 05.55.77.44.00

4

LYON

Tél : 04.78.35.38.65

FMA

Fax : 04.78.35.24.99

4

LYON

Tél : 04.72.14.95.00

4

MAINTRONIC

Fax : 04.78.41.81.96

43 rue Cruveilher
87000 LIMOGES

136, chemin Moulin Carron
69130 ECULLY

4

9, allée du Général Benoist
ZAC du Chêne
69500 BRON
LYON Centre

Tél : 04.72.56.94.85

MAINTRONIC

Fax : 04.72.56.94.89

4

4, quai Jules Courmont

4

69002 LYON
MARSEILLE

Tél : 04.91.03.13.43

FMA

Fax : 04.91.03.13.72

4

305 ZA de Mourepiane
467, Chemin du Littoral

4

13322 MARSEILLE CX 13
MARSEILLE

Tél : 04.91.87.83.93

MAINTRONIC

Fax : 04.91.87.83.94

4

Bât D1 - Actiparc II
Chemin de St LAMBERT
13821 LA PENNE SUR HUVEAUNE

4
Troubleshooting

81

METZ

Tél : 03 87 66 92 00

FMA

Fax : 03 87 66 18 22

104 rue de Pont à Mousson
57950 MONTIGNY LES METZ
METZ

Tél : 03.87.76.98.30

MAINTRONIC

Fax : 03.87.76.31.15

TECHNOPOLE 2000
6, rue Thomas Edison
57070 METZ
MONTPELLIER

Tél : 04.67.15.66.80

MAINTRONIC

Fax : 04.67.22.50.91

Parc Ateliers Technologiques
2, avenue Einstein
34000 MONTPELLIER
MULHOUSE

Tél : 03.89.61.77.88

FMA

Fax : 03.89.31.05.25

106, rue des Bains
68390 SAUSHEIM
NANCY

Tél : 03.83.44.44.00

FMA

Fax : 03.83.44.10.20

3 rue du Bois Chêne le Loup
54500 VANDOEUVRE CEDEX
NANTES

Tél : 02.28.03.10.73

FMA

Fax : 02.28.03.10.71

1105 avenue Jacques Cartier
Bât B4
44800 ST HERBLAIN
NANTES

Tél : 02 51 85 22 70

MAINTRONIC

Fax : 02 51 85 22 71

5 rue du Tertre
44470 CARQUEFOU

82

Troubleshooting

NICE

Tél : 04.93.14.01.70

FMA

Fax : 04.93.14.01.73

4

329, avenue des PUGETS
Bât A.2 - Le Réal

4

06700 ST LAURENT DU VAR
NICE

Tél : 04.92.91.90.90

MAINTRONIC

Fax : 04.93.33.98.63

4

Les terriers Nord
Immeuble Les Sporades
500, allée des Terriers

4

06600 ANTIBES
NIORT

Tél : 05 49 24 18 71

MAINTRONIC 49 rue du Fief d'Amourettes

Fax : 05 49 24 15 85

4

79000 NIORT
ORLEANS

Tél : 02 38 73 16 00

FMA

Fax : 02 38 43 85 77

4

PARIS 11ème

Tél : 01 47 00 95 95

FMA

Fax : 01 47 00 95 96

4

ZA des Vallées
45770 SARAN

10 rue des Goncourt

4

75011 PARIS
PARIS 12

ème

BEGELEC

Tél : 01.44.68.83.01

4

Fax : 01.44.68.83.02

182, rue de Charenton
75012 PARIS
PARIS 13ème

Tél : 01.44.06.99.44

MAINTRONIC

Fax : 01.44.24.05.06

4

Immeuble Berlier

4

15, rue JB Berlier
75013 PARIS

4
Troubleshooting

83

PARIS 14ème

Tél : 01.45.45.57.65

FMA

Fax : 01.45.39.48.86

63, rue de Gergovie
75014 PARIS
PARIS EST (td)

Tél : 01.60.06.02.02

BEGELEC

Fax : 01.60.06.02.60

3, allée Jean Image
77200 TORCY
PARIS NORD

Tél : 01.40.85.98.08

FMA

Fax : 01.47.92.00.85

30, av. du vieux Chemin de St Denis
92390 VILLENEUVE LA GARENNE
PARIS SUD

Tél : 01.64.46.44.01

BEGELEC

Fax : 01.69.28.83.22

Immeuble Femto
1, avenue de Norvège
91953 LES ULIS
PAU

Tél : 05.59.40.24.00

MAINTRONIC

Fax : 05.59.40.24.25

375, bd Cami Sallié
64000 PAU
REIMS

Tél : 03.26.97.80.07

FMA

Fax : 03.26.49.00.95

Parc technologique H. Farman
12, allée Fonck
51100 REIMS
RENNES

Tél : 02.23.20.25.25

FMA

Fax : 02.23.20.04.15

59 bd d'Armorique
Square de la Mettrie
35700 RENNES

84

Troubleshooting

RENNES

Tél : 02.99.23.62.23

MAINTRONIC

Fax : 02.99.23.62.20

4

Parc d’affaires de la Bretèche
Bât 2

4

35760 RENNES ST GREGOIRE
ROUEN

Tél : 02 35 12 41 66

BEGELEC

Fax : 02 35 12 41 67

4

Technopole des Bocquets
Immeuble le Dulong
75 Allée Paul Langevin

4

76230 BOIS GUILLAUME
STRASBOURG

Tél : 03.88.55.38.18

FMA

Fax : 03.88.55.41.55

4

Parc d’activités Point Sud
3C rue du Fort

4

67118 GEISPOSHEIM
STRASBOURG

Tél : 03 90 22 79 40

MAINTRONIC

Fax : 03 90 20 89 14

4

ESPACE EUROPEEN DE L'ENTREPRISE
13 avenue de l'Europe
67300 SCHILTIGHEIM
TOULON (td)

Tél : 04.94.63.02.87

FMA

Fax : 04.94.63.42.55

4

64 route de Capelane

4

ZA la Capelane
Parc Burotel
83140 SIX FOURS
TOULOUSE

Tél : 05.61.00.54.22

FMA

Fax : 05.61.00.52.01

4
4

Buroplus - BP 365
31313 LABEGE CEDEX
TOULOUSE

Tél : 05.61.73.11.41

MAINTRONIC

Fax : 05.61.73.80.06

4

7, avenue de l’Europe
31520 RAMONVILLE ST AGNE

Troubleshooting

85

TOURS

Tél : 02.47.25.10.60

BEGELEC

Fax : 02.47.25.10.72

25, rue des Granges Galand
ZI des Granges Galand
37550 ST AVERTIN
TROYES (td)

Tél : 03.25.49.78.96

BEGELEC

Fax :03.25.49.78.97

15, rue des Epingliers
10120 St ANDRE LES VERGERS
VALENCIENNES

Tél : 03 27 19 19 05

BEGELEC (td)

Fax : 03 27 19 19 06

14C rue Pierre Mathieu
59410 ANZIN

Spain
EPSON IBÉRICA, S.A.
Avda. Roma 18-26, 08290 Cerdanyola, Barcelona, España
Tel.: 34.93.5821500
Fax: 34.93.5821555
CENTRO DE ATENCIÓN AL CLIENTE
Tel.: 902 40 41 42
Fax: 93 582 15 16
E-mail: soporte@epson.es
www.epson.es
www.epson.es/support/
SERVICIOS OFICIALES DE ASISTENCIA TÉCNICA EPSON
POBLACION

86

PROVINCIA

Troubleshooting

EMPRESA

TELEFONO FAX

DIRECCION

CP

ALBACETE

ALBACETE

DEPARTAMENT
O TÉCNICO
INFORMÁTICO
S.A.L.

967/
50.69.10

967/50.69.09 C/ FRANCISCO
PIZARRO, 13
BAJOS

02004

ALICANTE

ALICANTE

RPEI

96/
510.20.53

96/511.41.80 C/ EDUARDO
LANGUCHA, 17
BAJOS

03006

ALMERIA

ALMERIA

MASTER KIT S.A.

950/
62.13.77

950/62.13.72 CAMINO LA
GOLETA, 2ª
TRAV.NAVE 4

04007

OVIEDO

ASTURIAS

COMERCIAL
EPROM, S.A.

98/
523.04.59

98/527.30.19 AV. DE LAS
SEGADAS, 5
BAJOS

33006

OVIEDO

ASTURIAS

LABEL
MICROHARD,
S.L.

98/
511.37.53

98/511.37.53 C/. FERNÁNDEZ
DE OVIEDO, 38,
BJO.

33012

BADAJOZ

BADAJOZ

INFOMEC S.C.

924/
24.19.19

924/22.90.36 C/ VICENTE
DELGADO
ALGABA, 10

06010

BADAJOZ

BADAJOZ

PAITRON
BADAJOZ

902/
24.20.24

924/24.18.97 AV. Mª
AUXILIADORA, 7

06011

MÉRIDA

BADAJOZ

PAITRON
MÉRIDA

924/
37.16.06

924/37.15.91 C/ PUERTO RICO,
2

06800

PALMA DE M.

BALEARES

BALEAR DE
INSTALACIONES
Y MANT. S.L

971/
24.64.55

971/24.51.02 C/ MANACOR, 82 07006
A BAJOS

MAHÓN

BALEARES

INFORMÁTICA
MAHÓN, S.L.

971/
35.33.23

971/35.12.12 C/. SAN
CLEMENTE, 78
(SES VINYES)

BARCELONA

BARCELONA

BS MICROTEC
MANT.
INFORMÁTIC
S.L.

93/
243.13.23

93/340.38.24 C/. PALENCIA, 45 08027

4

BARCELONA

BARCELONA

MICROVIDEO

93/
265.15.75

93/265.44.58 AVDA
DIAGONAL, 296

08013

4

CERDANYOLA

BARCELONA

OFYSAT S.L.

93/
580.87.87

93/580.89.96 C/ FONTETES, 3-5,
Local 1

08290

BARCELONA

BARCELONA

RIFÉ
ELECTRÓNICA,
S.A.

93/
453.12.40

93/323.64.70 C/ ARIBAU, 81

08036

SANT BOI

BARCELONA

SELTRON S.L.

93/
652.97.70

93/630.81.04 C/ INDUSTRIA,
44-46

08830

MANRESA

BARCELONA

TELESERVICIO

93/
873.56.23

93/877.00.34 AV. TUDELA, 44

08240

BURGOS

BURGOS

MANHARD, S.L.

947/
22.11.09

947/22.09.19 AVDA
CASTILLA-LEÓN,
46

09006

Troubleshooting

07707

87

4
4
4
4
4
4
4

4
4
4

CÁCERES

CÁCERES

PAITRON
CÁCERES

902/
21.40.21

927/21.39.99 C/ GABINO
MURIEL, 1

PTO.SANTA.Mª.

CÁDIZ

ELSE
INFORMÁTICA,
S.L.

902/
19.75.63

956/56.05.12 AV. RIO SAN
11500
PEDRO, 59, URB.
VALDELAGMANA

JEREZ

CÁDIZ

NEW SERVICE,
S.L.

956/
18.38.38

956/18.55.85 C/ ASTA, 18

11404

LAS PALMAS

CANARIAS

MEILAND

928/
29.22.30

928/23.38.92 C/ NÉSTOR DE LA
TORRE, 3 OFIC.1

35006

LAS PALMAS

CANARIAS

G.B. CANARIAS
SERVICIOS, S.L.

902/
11.47.54

902/08.28.38 C/. DR. JUAN
DOMINGUEZ
PEREZ, 6 URB.
SEBADAL

35008

SANTANDER

CANTABRIA

INFORTEC, S.C.

942/
23.54.99

942/23.98.42 C/. JIMÉNEZ DÍAZ,
1

39007

CASTELLÓN

CASTELLÓN

INFORSAT, S.L.

964/
22.94.01

964/22.94.05 C/ CRONISTA
12005
REVEST, 30 BAJOS

ALCAZAR

CIUDAD REAL GRUPO DINFOR
ALCÁZAR

926/
54.55.62

926/54.57.67 C/ DR.
BONARDELL, 37

13600

CIUDAD REAL

CIUDAD REAL GRUPO DINFOR
C. REAL

926/
25.42.25

926/23.04.94 C/. TOLEDO, 34

13003

CÓRDOBA

CÓRDOBA

SETESUR
ANDALUCIA,
S.L.

957/
43.80.09

957/43.92.04 C/. ESCRITOR
14014
TOMÁS SÁNCHEZ,
3

GIRONA

GIRONA

PROJECTES
COM-TECH, S.L.

972/
24.11.35

972/40.11.85 PLAZA DE LA
ASUNCION, 35

17005

GRANADA

GRANADA

INTELCO
ASISTENCIA
TÉCNICA, S.L.

958/
13.21.79

958/13.22.09 C/ PRIMAVERA,
20

18008

SAN SEBASTIAN

GUIPUZCOA

ELECTRÓNICA
GUIPUZCOANA

943/
46.86.40

943/45.57.01 C/ BALLENEROS,
4 BAJOS

20011

HUELVA

HUELVA

INTERDATA

959/
54.38.82

959/54.37.07 C/. CONDE DE
21006
LÓPEZ MUÑOZ, 32

LA CORUÑA

LA CORUÑA

HARDTEC
GALICIA

981/
23.79.54

981/24.76.92 AV. LOS MALLOS,
87, BJO. B

15007

LOGROÑO

LA RIOJA

REYMAR, S.L.

941/
24.26.11

941/25.03.12 C/. ALBIA DE
CASTRO, 10

26003

LEÓN

LEÓN

MACOISAT, S.L.

987/
26.25.50

987/26.29.52 AV. FERNÁNDEZ
LADREDA, 27,
BJO.

24005

LEÓN

LEÓN

PROSYSTEM

987/
22.11.97

987/24.88.97 C/. JUAN DE LA
COSA, 14

24009

RICOMACK,
S.A.

973/
75.15.33

973/75.16.21 POL. IND. DEL
SEGRIÀ, S/N

25126

TORREFARRERA LLEIDA

88

Troubleshooting

10001

LUGO

LUGO

LABEL
MICROHARD,
S.L.

982/
20.37.15

982/20.37.15 C/. ESCULTOR
ASOREI, 1, BJOS.

27004

MADRID

MADRID

GRUPO PENTA,
S.A.

91/
543.73.03

91/543.53.04 C/ BLASCO DE
GARAY, 63

28015

MADRID

MADRID

MICROMA, S.A.

91/
304.68.00

91/327.39.72 C/ STA. LEONOR,
61

28037

MADRID

MADRID

SETECMAN, S.L.

91/
571.54.06

91/572.22.40 C/ INFANTA
28020
MERCEDES , 31 1º

MADRID

MADRID

BS MICROTEC
MADRID, S.L.

91/
713.07.21

91/713.07.23 C/. SANCHO
DÁVILA, 21,
LOCAL

28028

MADRID

MADRID

TEDUIN, S.A.

91/
327.53.00

91/327.05.00 C/ALBALÁ, 10

28037

MÁLAGA

MÁLAGA

COVITEL
MÁLAGA

95/
231.62.50

95/233.98.50 C/ CERAMISTAS,
8. P. IND. SAN
RAFAEL

29006

MÁLAGA

MÁLAGA

CENTRO DE
REPARACIONES
INFORMATICAS

95/
260.26.60

95/260.27.89 C/. FLAUTA
MÁGICA,
S/N.N-6,
P.ALAMEDA

29006

MELILLA

MÁLAGA

NODO
INFORMÁTICA

95/
267.53.14

95/267.91.37 C/. QUEROL, 22

52004

MURCIA

MURCIA

RED TECNICA
EUROPEA, S.L.

968/
27.18.27

968/27.02.47 AV. RONDA DE
30008
LEVANTE, 43, BJO.

PAMPLONA

NAVARRA

INFORMÉTRICA
IRUÑA , S.L.

948/
27.98.12

948/27.92.89 ERMITAGAÑA, 1
BAJOS

31008

VIGO

986/
PONTEVEDRA SERVICIOS
INFORMÁTICOS 26.62.80
DEL ATLÁNTICO,
S.L

986/26.77.51 C/ PÁRROCO
JOSÉ OTERO, 3

36206

VIGO

PONTEVEDRA DUPLEX, S.L.

986/
41.17.72

986/41.17.72 C/. CONDESA
CASA BÁRCENA,
5

36204

SALAMANCA

SALAMANCA

EPROM-1

923/
18.58.28

923/18.69.98 C/ COLOMBIA,
32

37003

SEVILLA

SEVILLA

AMJ
TECNOLAN, S.L.

95/
491.57.91

95/491.52.14 AV. CJAL.
ALBERTO JNEZ.
BEC., 6, AC. D

41009

TARRAGONA

TARRAGONA

TGI
(TECNOLOGIA I
GESTIÓ
INFORM. S.L.)

977/
23.56.11

977/21.25.12 AV. FRANCESC
MACIÀ, 8 D
BAIXOS

43002

VALENCIA

VALENCIA

ATRON
INGENIEROS,
S.A.

96/
385.00.00

96/384.92.07 C/ HÉROE
ROMEU, 8 B

46008

Troubleshooting

89

4
4
4
4
4
4
4
4
4
4
4
4

VALENCIA

VALENCIA

GINSA
INFORMÁTICA,
S.A.

96/
362.21.15

96/393.26.96 C/ ERNESTO
FERRER, 16 B

46021

VALLADOLID

VALLADOLID

ARAQUE PRINT,
S.L.

983/
20.76.12

983/30.95.05 BAILARÍN
VICENTE
ESCUDERO, 2

47005

BILBAO

VIZCAYA

DATA SERVICE,
S.L.

94/
446.79.86

94/446.79.87 C/ MATICO, 29

48007

BILBAO

VIZCAYA

TECNIMAC

94/
410.63.00

94/470.24.23 C/. MONTE
INCHORTA, 1

48003

ZARAGOZA

ZARAGOZA

OFYSAT, S.L.

976/
30.40.10

976/32.03.73 C/ ANTONIO
SANGENÍS, 16

50050

ZARAGOZA

ZARAGOZA

INSTRUMENTACI 976/
ÓN Y
01.33.00
COMPONENTES
, S.A.

976/01.09.77 ED. EXPO
50014
ZARAGOZA,CRTA
.MADRID, S/N
KM. 315, N-3, PTA.
1

United Kingdom
EPSON (UK) Ltd.
Campus 100, Maylands Avenue,
Hemel Hempstead, Hertfordshire HP2 7TJ
United Kingdom
Tel.: +44 (0) 1442 261144
Fax: +44 (0) 1422 227227
www.epson.co.uk
Stylus Products Warranty & Support
08705 133 640
Scanner Products Warranty & Support
08702 413 453
Sales

90

Troubleshooting

0800 220 546

4

Republic of Ireland
Stylus Products Warranty & Support

4

01 679 9016

4

Other Products Warranty & Support
01 679 9015

4

Sales
1 800 409 132

4

www.epson.co.uk

4

Italy
EPSON Italia S.p.a.

4

Via M. Viganò de Vizzi, 93/95
20092 Cinisello Balsamo (MI)

4

Tel. 02.660.321

4

Fax. 02.612.36.22
Assistenza e Servizio Clienti

4

TECHNICAL HELPDESK
02.268.300.58

4

www.epson.it

4
Troubleshooting

91

ELENCO CENTRI ASSISTENZA AUTORIZZATI EPSON
AEM SERVICE S.R.L.
Via Verolengo, 20

ELECTRONIC
ASSISTANCE CENTRE

00167 ROMA

Via Bazzini, 17

Via San Paolo, 5/h
Loc. Badia a Settimo

Tel : 06-66018020

20131 MILANO

50018 SCANDICCI (FI)

Fax : 06-66018052

Tel : 02-70631407

Tel : 055-720561

Fax : 02-70631301

Fax : 055-720180

ELETTRONICA
CAROLINA ALOISIO &
C. S.A.S.

QUICK COMPUTER
SERVICE

A.T.E.S. ELETTRONICA
S.R.L.
Via Lulli, 28/b
10148 TORINO
Tel : 011-2202525
Fax : 011-2204280

Via Generale
Arimondi, 99

QUAIZ S.N.C.

Viale Louise Pasteur,
23 a/b/c
70124 BARI

90143 PALERMO

Tel : 080-5044351

Tel : 091-308118

Fax : 080-5618810

Fax : 091-6263484
A.T.S. S.N.C.

GSE S.R.L.

Via della Repubblica,
35 a/b/c

Via Rimassa, 183r

QUICK COMPUTER
SERVICE

13129 GENOVA

Via P. Manerba, 12

40127 BOLOGNA

Tel : 010-5536076

71100 FOGGIA

Tel : 051-515313

Fax : 010-5536113

Tel : 0881-331123

Fax : 051-513241

Fax : 0881-339133

A.T.S. S.N.C.

HARD SERVICE S.R.L.

Via dell'Artigianato, 4

Z.A.3 Via del
progresso, 2

09125 CAGLIARI
Tel: 070-2110244
Fax: 070-2110260

RAVEZZI ANGELO
HARDWARE SERVICE
Via Avogadro, 6/10

35010 PERAGA DI
VIGONZA (PD)

47037 RIMINI

Tel : 049-8933951

Fax : 0541-374844

Tel : 0541-373686

Fax : 049-8933948
C.A.M.U. S.N.C.

INFORMAINT S.N.C.

Via Grandi, 4

Via Prunizzedda, 94

REGA ELETTRONICA
S.N.C.

33170 PORDENONE

07100 SASSARI

Via Gentileschi, 25/27

Tel : 0434-572949

Tel / Fax: 079-290953

56123 PISA

Fax : 0434-573005

Tel : 050-560151
Fax : 050-560135

92

Troubleshooting

COMPUTER
ASSISTANCE S.A.S.

INFORMAINT S.N.C.
Filiale di Olbia

S.T.E. S.N.C. di
Ciarrocchi A.& C.

1a Traversa Via del
Gallitello

Via Monte Pasubio, 22

Via Settimo Torinese, 5

07026 OLBIA

65016 MONTESILVANO
(PE)

85100 POTENZA
Tel: 0971-489973
Fax: 0971-476892

Tel: 0789-23786
Fax: 0789-203891

Tel : 085-4453664

4
4

Fax : 085-4456860

COMPUTER LAB S.N.C.

JAM S.R.L.

TECMATICA S.R.L.

Via Quaranta, 29

Piazza Principale, 9

Via S. Bargellini, 4

20141 MILANO

00157 ROMA

Tel : 02-5391224

39040 ORA* AUER
(BOLZANO)

Fax : 02-5695198

Tel : 0471-810502

Fax : 06-43534628

4
4

Tel : 06-4395264

Fax : 0471-811051

4

COMPUTER LAB S.N.C.

LYAN S.N.C.

TECNOASSIST S.N.C.

Via Pelizza da
Volpedo, 1

Via Vercelli, 35 S.S. 230

Via Roma, 44/d

13030 VERCELLI Loc.
Caresanablot

22046 MERONE (CO)

Tel : 0161/235254

Fax : 031-618606

4
4

20092 CINISELLO
BALSAMO (MI)
Tel : 02-6174175

Tel : 031-618605

Fax : 0161/235255

Fax : 02-6127926
COMPUTER LAB S.N.C.

LYAN S.N.C.

TECNOASSIST S.N.C.

Via F.lli Calvi, 4

Via Camillo Riccio, 72

Via C. Cattaneo, 9

24122 BERGAMO

10135 TORINO

Tel : 035-4243216

Tel: 011-3471161

21013 GALLARATE
(VA)

Fax: 011-3470338

Tel : 0331-791560

Fax : 035-238424

4

Fax : 0331-793882
COMPUTER SERVICE 2
S.N.C.

MEDIEL S.N.C.

TECNOASSIST S.N.C.

Via Ugo Bassi, 34

Via F.lli Rosselli 20

Via Divisione Acqui, 70

98123 MESSINA

25127 BRESCIA

20016 PERO - Loc.
Cerchiate (MI)

Tel : 030-3733325

Tel : 090-695962 /
695988

Fax: 030-3733130

Fax : 090-694546

4
4

Tel : 02-33913363
Fax : 02-33913364

4
4

Troubleshooting

93

COMPUTER SERVICE 2
S.N.C.

MEDIEL S.N.C. filiale di
Catania

TECNO STAFF S.R.L.

Via V.Guindani, 10

Via Novara, 9

00199 ROMA

26100 CREMONA

95125 CATANIA (CT)

Tel : 06-8606173

Tel/Fax : 0372-435861

Tel : 095-7169125

Fax : 06-86200117

Via Vivaldi, 19

Fax : 095-7160889
COMPUTER SERVICE 2
S.N.C.

MEDIEL S.R.L.

TECNO STAFF S.R.L.

Via S. Caterina, 14

Via P. Savani, 12/C
43100 PARMA

89121 REGGIO
CALABRIA

Via A.Manzoni,
263/265

Tel : 0521-941887

Tel : 0965-654711

06087 PONTE
S.GIOVANNI (PG)

Fax : 0521-940757

Fax: 0965-654996

Tel : 075-5997381
Fax : 075-5999623

COMPUTER SERVICE 2
S.N.C.

MICROTECNICA
S.N.C.

TUSCIA TECNO STAFF
S.R.L.

Via Mantovana,
127/D

Via Lepanto, 83

Via Cardarelli, 14

80125 NAPOLI

01100 VITERBO

37137 VERONA

Tel : 081-2394460

Tel : 0761-270603

Tel : 045/8622929

Fax : 081-5935521

Fax : 0761-274594

Fax : 045/8625007
CONERO DATA S.A.S.

PRINTER SERVICE S.R.L.

Via della Repubblica, 7

Fil. Cosenza

60020 SIROLO (AN)

Via Londra, 3

Tel/Fax : 071-9331175

87036 RENDE (CS)
Tel: 0984-837872
Fax: 0984-830348

DATA SERVICE S.R.L.

PRINTER SERVICE S.R.L.

Via S. Allende, 22a

Via U. Boccioni, 25/27

50018 SCANDICCI (FI)
Tel : 055-250752

88048 S.Eufemia
LAMEZIA TERME (CZ)

Fax : 055-254111

Tel : 0968-419276
Fax : 0968-419109

Portugal
EPSON Portugal, S.A.
Rua Gregório Lopes Lote 1514 Restelo

94

Troubleshooting

1400 - 197 Lisboa

4

Tel.: 21 303 54 00
Fax: 21 303 54 90

4

Serviço de Apoio a Clientes
707 222 000

4

www.epson.pt

4

Austria
EPSON Deutschland GmbH

4

Service & Support
0810-200113

4

Monday to Friday: 9 a.m. to 9 p.m.

4

Saturday to Sunday: 10 a.m. to 4 a.m.
Public holidays: 10 a.m. to 4 p.m.

4

(0,7 E per minute)
www.epson.at/support/

4

Netherlands
EPSON Deutschland GmbH

4

Service & Support

4

043-3515762
Monday to Friday: 9 a.m. to 9 p.m.

4

Saturday to Sunday: 10 a.m. to 4 a.m.

Troubleshooting

95

Public holidays: 10 a.m. to 4 p.m.
www.epson.nl/support/

Belgium
EPSON Deutschland GmbH
Service & Support
070-222082
Monday to Friday: 9 a.m. to 9 p.m.
Saturday to Sunday: 10 a.m. to 4 a.m.
Public holidays: 10 a.m. to 4 p.m.
(9 a.m. to 6 p.m.: 0,1735 E per minute,
remaining time: 0,0868 E per minute)
www.epson.be/support/
www.epson.be/nl/support/

Denmark
Warranty & Support
80 88 11 27
Sales
38 48 71 37
www.epson.dk

Finland
Warranty & Support

96

Troubleshooting

0800 523 010

4

Sales
(09) 8171 0083

4

www.epson.fi

4

Croatia
RECRO d.d.

4

Trg Sportova 11
10000 Zagreb

4

Tel.: 00385 1 3091090

4

Fax: 00385 1 3091095
Email: servis@recro.hr

4

www.epson@recro.hr

Macedonia

4

DIGIT COMPUTER ENGINEERING

4

3 Makedonska brigada b.b
upravna zgrada R. Konkar -

4

91000 Skopje
Tel.: 00389 91 463896 oppure

4

00389 91 463740

4

Fax: 00389 91 465294
E-mail: digits@unet.com.mk

Troubleshooting

97

REMA COMPUTERS
Str. Kozara, 64-B-111000 Skopje
Tel.: 00389 91 118 159 oppure
00389 91 113 637
Fax: 00389 91 214 338
E-mail: slatanas@unet.com.mk oppure
www.rema@unet.com.mk

Slovenia
REPRO LJUBLJANA d.o.o.
Smartinska 106
1000 Ljubljana
Tel.: 00386 1 5853417
Fax: 00386 1 5400130
E-mail: bojan.zabnikar@repro.si

Luxemburg
EPSON Deutschland GmbH
Service & Support
0352-26483302
Monday to Friday: 9 a.m. to 9 p.m.
Saturday to Sunday: 10 a.m. to 4 a.m.

98

Troubleshooting

Public holidays: 10 a.m. to 4 p.m.

4

(9 a.m. to 6 p.m.: 0,1435 E per minute,
remaining time: 0,0716 E per minute)

4

http://www.epson.de/eng/support/

4

Switzerland
EPSON Deutschland GmbH

4

Service & Support
0848-448820

4

Monday to Friday: 9 a.m. to 9 p.m.

4

Saturday to Sunday: 10 a.m. to 4 a.m.
Public holidays: 10 a.m. to 4 p.m.

4

(CH local tariff)
www.epson.ch/support/

4

www.epson.ch/fr/support/

4

Hungary
EPSON Deutschland GmbH

4

Service & Support
0680014-783

4

Monday to Friday: 9 a.m. to 5.30 p.m

4

www.epson.hu/support/

Troubleshooting

99

Slovac Republic
EPSON Deutschland GmbH
Service & Support
++421 02 52625241
Monday to Friday: 8.30 a.m. to 5 p.m.
http://www.epson.sk/support/

Czek. Republic
EPSON Deutschland GmbH
Service & Support
00420-800142052
Monday to Friday: 9 a.m. to 5.30 p.m
www.epson.cz/support/

Norway
Warranty & Support
800 11 828
Sales
23 16 21 24
www.epson.no

Sweden
Warranty & Support
08 445 12 58

100

Troubleshooting

Sales

4

08 519 92 082
www.epson.se

4

Yugoslavia

4

BS PPROCESOR d.o.o.
Hazdi Nikole Zivkovica 2

4

Beograd-F.R.
Tel.: 00381 11 328 44 88

4

Fax: 00381 11 328 18 70

4

E-mail: vule@bsprocesor.com;
www.goran@bsprocesor.com

4

www.gorangalic@sezampro.yu

Greece

4

POULIADIS ASSOCIATES CORP.

4

142, Sygrou Avenue
176 71 Athens

4

Tel.: 0030 1 9242072
Fax: 0030 1 9241066

4

E-mail: k.athanasiadis@pouliadis.gr

4
Troubleshooting

101

Turkey
ROMAR PAZARLAMA SANAYI
VE TICARET A.S.
Rihtim Cad. Tahir Han No. 201
Karaköy 80030 Istanbul
Tel.: 0090 212 252 08 09 (ext:205)
Fax: 0090 212 252 08 04
E-mail: zozenoglu@romar.com.tr
PROSER ELEKTRONIK SANAYI
VE TICARET LIMITEDN SIRKETI
Inönü Caddesi,
Teknik Han, No 72 Kat 3,
Gümüssuyü Istanbul
Tel.: 0090 212 252 17 67
Email: okyay@turk.net
DATAPRO BILISIM HIZMETLERI
SAN VE TICARET LTD.STI
Gardenya Plaza 2,
42-A Blok Kat:20 Atasehir Istanbul
Tel.: 0090 216 617775
E-mail: cem.kalyoncu@datapro.com.tr

102

Troubleshooting

ISTANBUL

4

Bilgisayar Hastanesi
Inönü Cad. No:72 Teknik Han Kat:3 80090
Gümüssuyu-Taksim/Istanbul

4

Tel : 0 212 252 17 67

4

Fax : 0 212 244 54 79
E-Mail : epson@bilgisayarhastanesi.com

4

Datapro

4

Alemdag cad. Bayir Sok. No:5/3 Kisikli/Istanbul
Tel : 0 216 461 77 75

4

Fax : 0 216 344 77 35
E-Mail : epson@datapro.com.tr

4

Romar
Rihtim Cad. 201 Tahir Han Karaköy 80030 Istanbul

4

Tel : 0 212 252 08 09

4

Fax : 0 212 252 08 04
E-Mail : romar@romar.com.tr

4

ADANA
Datapro

4

Baraj yolu 2 , 5 durak yeniçeri apt. 615 .sok 2 /b Adana

4

Tel : 0 322 459 30 16
Fax : 0 322 459 94 93

Troubleshooting

103

E-Mail : epson@datapro.com.tr
Bilgisayar Hastanesi
Toros Cd. Doktorlar Sitesi Asma Kat No:39 Seyhan/Adana
Tel : 0 322 459 87 27
Fax : 0 322 459 87 28
E-Mail : adana@bhtemsilcilik.net

ANKARA
Bilgisayar Hastanesi
Akay Caddesi No: 22/22 Kavaklidere / Ankara
Tel : 0 312 417 16 40
Fax : 0 312 417 50 88
E-Mail : ankara@bhtemsilcilik.net
Datapro
Çetin Emeç Bulvari - 2.Cad. 28/1 Asagiöveçler/Ankara
Tel : 0 312 482 03 28
Fax : 0 312 4823754
E-Mail : epson@datapro.com.tr
Romar
Osmanli Caddesi No:29 Balgat /Ankara
Tel: 0 312 2874676 (PBX)
Fax: 0 312 2874588

104

Troubleshooting

E-Mail : romar@romar.com.tr

4

ANTALYA
Bilgisayar Hastanesi

4

Y.Ulusoy Bulvari-86.Sok. No:24/33 Antalya

4

Tel: 0 242 248 50 10
Fax: 0 242 248 50 09

4

E-Mail : antalya@bhtemsilcilik.net
Romar
Burhanettin Onat Cad. Zerdalelik Mah. Ekinciler sitesi A blok
N.120/A Antalya
Tel : 0 242 312 95 45
Fax : 0 242 312 69 26

4
4
4

E-Mail : romarantalya@romar.com.tr

4

BURSA
Bilgisayar Hastanesi
Nalbantoglu Taskapi Sk. Genç Osman 2 Is Hani K:3 D:4 Bursa
Tel: 0 224 225 36 44

4
4

Fax: 0 224 224 66 93

4

E-Mail : bursa@bhtemsilcilik.net
Datapro
Fevzi Çakmak Caddesi Burçin III. Is merkezi No: 54 Kat: 4 Daire:
412 Fomara / BURSA

Troubleshooting

105

4

Tel: 0 224 225 29 47
Fax : 0 224 225 29 48
E-Mail : epson@datapro.com.tr

DENIZLI
Bilgisayar Hastanesi
Murat dede mahellesi, 357. sokak No 8/b Denizli4 Çesme mevkii
Tel : 0 258 241 97 41
Fax : 0 258 242 1148
E-Mail : denizli@bhtemsilcilik.net

DIYARBAKIR
Bilgisayar Hastanesi
Ekinciler Cad. Azc Plaza K:3 No:7 Diyarbakir
Tel : 0 412 223 60 60
Fax : 0 412 222 50 96
E-Mail : diyarbakir@bhtemsilcilik.net

ERZURUM
Bilgisayar Hastanesi
Çaykara Cad. Sümbül Sok. Fatih Apt No:1 Erzurum
Tel : 0 442 235 46 50
Fax : 0 442 230 31 44
E-Mail : erzurum@bhtemsilcilik.net

106

Troubleshooting

GAZIANTEP

4

Romar
Gazi Muhtarpasa Bulvari Buhara Is Merkezi 1 Kat N. 48
Gaziantep

4

Tel : 0 342 215 06 31

4

Fax : 0 342 215 06 32
E-Mail : romargantep@romar.com.tr

4

IZMIR

4

Bilgisayar Hastanesi
1372 Sok. No:24 K:3 D:4-5-6 Çankaya/ Izmir

4

Tel: 0 232 445 80 79
Fax: 0 232 445 80 79

4

E-Mail : izmir2@bhtemsilcilik.net

4

Datapro
Sair Esref Bulvari No: Kat 5 Daire 503

4

Ragip Sanli Is Merkezi
Izmir

4

Tel : 0 232 4413244
Fax : 0 232 4413245

4

E-Mail : epson@datapro.com.tr

4

Romar
Isçiler Cad. Key Plaza No:147/D Alsancak 35220 Izmir

Troubleshooting

107

Tel : 0 232 463 39 74
Fax: 0 232 463 39 75
E-Mail : romar@romar.com.tr

KOCAELI
Bilgisayar Hastanesi
Güzeller Mahellesi, Bagdat Caddesi No 195 Gebze/Kocaeli
Tel : 0 262 643 65 66
Fax : 0 262 643 65 67
E-Mail : kocaeli@bhtemsilcilik.net

KONYA
Bilgisayar Hastanesi
Nisantasi Mah. Tamer Sk. Bulus Sit. C Blok 9/A 42060
Selçuklu/Konya
Tel : 0 332 238 91 31
Fax : 0 332 238 91 32
E-Mail : konya@bhtemsilcilik.net

MERSIN
Bilgisayar Hastanesi
Istiklal Cad. 33 Sok. Bina:8 D:1 33000 Mersin
Tel : 0324 237 84 01
Fax : 0324 237 86 99

108

Troubleshooting

E-Mail : mersin@bhtemsilcilik.net

4

SAMSUN
Bilgisayar Hastanesi

4

Çiftlik Mah Sefa Sok. Ayazoglu Apt. 17/1 Samsun

4

Tel : 0 362 231 77 12
Fax : 0 362 234 46 74

4

E-Mail : samsun@bhtemsilcilik.net

4

TEKIRDAG
Bilgisayar Hastanesi
Omurtak Cad. Ist. Kismi Peksoy Apt. No:58/8 Çorlu/Tekirdag

4

Tel : 0 282 651 71 81

4

Fax : 0 282 652 28 35
E-Mail : tekirdag@bhtemsilcilik.net

4

TRABZON

4

Bilgisayar Hastanesi
Kahramanmaras Cad. Ticaret Mektep Sok. No:7/A Trabzon

4

Tel : 0 462 326 6642
Fax : 0 462 321 7014

4

E-Mail : trabzon@bhtemsilcilik.net

4

Cyprus
INFOTEL LTD.

Troubleshooting

109

Stavrou Avenue
Marlen Cart
Office 101-102
Stovolos
2035 Nicosia
Tel.: 00357 2 368000
Fax: 00357 2 518250
E-mail: yannis.k@infotel.com.cy;
george.p@infotel.com.cy
Pouliadis Associated Cyprus Ltd
75, Limassol Avenue
2121 Nicosia
Tel. +357 2 490209
Fax +357 2 490240

Poland
EPSON Deutschland GmbH
Service & Support
00800-4911299
Monday to Friday: 9 a.m. to 5.30 p.m
www.epson.pl/support/

110

Troubleshooting

Bulgaria

4

EPSON Deutschland GmbH
Service & Support

4

www.epson.bg/support/

4

Romania
EPSON Deutschland GmbH

4

Service & Support
+40 212305384115

4

Monday to Friday: 8.30 a.m. to 5.30 p.m.
www.epson.ro/support/

4

Estonia

4

EPSON Deutschland GmbH
Service & Support

4

+372 6 718 166
Monday to Friday: 9 a.m. to 6 p.m.

4

http://www.epson.ee/support/

4

Latvia
EPSON Deutschland GmbH

4

Service & Support
+371 7286496

4

Monday to Friday: 9 a.m. to 6 p.m.

Troubleshooting

111

http://www.epson.lv/support/

Lithuania
EPSON Deutschland GmbH
Service & Support
8-37-400088
Monday to Friday: 8.30 a.m. to 5.30 p.m.
http://www.epson.lt/support/

Israel
Warranty & Support
04 8 560 380
www.epson.com

Middle East
Warranty & Support
+ 971 (0) 4 352 44 88 or 351 77 77
www.epson.com
Email Warranty & Support:
epson-support@compubase.co.ae

South Africa
Warranty & Support
(011) 444 8278 / 91 or 0800 600 578

112

Troubleshooting

For details of EPSON Express centres and Service Repair centres
http://www.epson.co.za/support/index.htm

4

Sales

4

(011) 262 9200 or 0800 00 5956
www.epson.co.za/

4

Bosnia Herzgovina

4

RECOS d.o.o.
Vilsonovo setaliste 10

4

71000 Sarajevo
Tel.: 00387 33 657 389

4

Fax: 00387 33 659 461
E-mail: recos@bih.net.ba oppure

4

www.edin@recos.ba

4

Argentina
EPSON ARGENTINA S.A.

4

Avenida Belgrano 964/970
(1092), Buenos Aires

4

Tel.: (54 11) 4346-0300

4

Fax: (54 11) 4346-0333
www.epson.com.ar

4
Troubleshooting

113

Brazil
EPSON DO BRASIL LTDA.
Av. Tucunaré, 720 Tamboré Barueri,
São Paulo, SP 06460-020
Tel.: (55 11) 7296-6100
Fax: (55 11) 7295-5624
www.epson.com.br

Chile
EPSON CHILE, S.A.
La Concepción 322
Providencia, Santiago
Tel.: (56 2) 236-2453
Fax: (56 2) 236-6524
www.epson.cl

Colombia
EPSON COLOMBIA, LTDA.
Diagonal 109 No. 15-49
Bogotá, Colombia
Tel.: (57 1) 523-5000
Fax: (57 1) 523-4180
www.epson.com.co

114

Troubleshooting

Costa Rica

4

EPSON COSTA RICA, S.A
Embajada Americana, 200 Sur y 300 Oeste

4

San José, Costa Rica
Tel.: (50 6) 296-6222

4

Fax: (50 6) 296-6046

4

www.epsoncr.com

Mexico

4

EPSON MÉXICO, S.A. de C.V.
Av. Sonora #150

4

México, 06100, DF

4

Tel.: (52 5) 211-1736
Fax: (52 5) 533-1177

4

www.epson.com.mx

4

Peru
EPSON PERÚ, S.A.

4

Av. Del Parque Sur #400
San Isidro, Lima, Perú

4

Tel.: (51 1) 224-2336
Fax: (51 1) 476-4049

4

www.epson.com

Troubleshooting

115

Venezuela
EPSON VENEZUELA, S.A.
Calle 4 con Calle 11-1
La Urbina Sur Caracas, Venezuela
Tel.: (58 2) 240-1111
Fax: (58 2) 240-1128
www.epson.com.ve

USA (Latin America)
EPSON LATIN AMERICA
6303 Blue Lagoon Dr., Ste. 390
Miami, FL 33126
Tel.: (1 305) 265-0092
Fax: (1 305) 265-0097

USA
EPSON AMERICA, INC
3840 Kilroy Airport Way
Long Beach, CA 90806
Tel.: (1 562) 981-3840
Fax: (1 562) 290-5051
www.epson.com

116

Troubleshooting

Chapter 5

5

Options and Consumables
Ribbon Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
Genuine EPSON ribbon cartridge . . . . . . . . . . . . . . . . . . . . . .118
Replacing the ribbon cartridge . . . . . . . . . . . . . . . . . . . . . . . . .118
Print Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122

5
5
5
5
5
5
5
5
5
5
5

Options and Consumables

117

Ribbon Cartridge
Genuine EPSON ribbon cartridge
When printing becomes faint, you need to replace the ribbon
cartridge. Genuine EPSON ribbon cartridges are designed and
manufactured to work properly with your EPSON printer. They
ensure proper operation and long life of the print head and other
printer parts. Other products not manufactured by EPSON may
cause damage to your printer, which is not covered by EPSON’s
warranties.
Your printer uses the following ribbon cartridge:
EPSON black ribbon cartridge:

S015290

Replacing the ribbon cartridge
Follow these steps to replace a used ribbon cartridge:
1. Make sure the printer is turned off.
2. Open the printer cover by holding the finger grip on the center
of the cover and pull it down.

w
118

Warning:
If you have just used the printer, the print head may be hot;
let it cool for a few minutes before replacing the ribbon
cartridge.

Options and Consumables

3. Pull the paper bail forward.

5
5
5
5

4. Flip the paper bail towards you.

5
5
Note:
When it is difficult to open the paper bail because of the position of
the print head, close the printer cover. Then, turn on the printer and
the print head moves to the right automatically. After that, turn the
printer off again.

5
5

Caution:
Turn the printer off before following the steps below. Doing
so while the printer is turned on can damage the printer.

5

5. Grasp the ribbon guide and pull it until it is out of the print
head.

5

c

5
5
Options and Consumables

119

6. Hold both ends of the cartridge and pull it out of the printer.

7. Remove the new ribbon cartridge from its package.
8. Hold both sides of the ribbon guide and pull it until it is out
of the cartridge.

c

120

Caution:
Do not tear off the clear film on the ribbon guide.
Doing so may cause paper jams or printer malfunctions.

Options and Consumables

9. Hold the ribbon cartridge and insert it into the printer as
shown below; then press both sides of the cartridge firmly to
fit the plastic hooks into the printer slots.

5
5
5

10. Slide it into the print head aligning it with the grooves of the
print head until it clicks in place.

5
5
5
5

Note:
Be sure that the ribbon is not twisted when you slide the ribbon guide
into the print head.
11. Turn the ribbon-tightening knob to remove any slack in the
ribbon so that the ribbon moves freely.

5
5
5
5
5

Options and Consumables

121

12. Close the paper bail and the printer cover.

Print Server
You can use this printer as a network printer by installing a print
server in the printer’s interface port. See the Administrator’s
Manual packaged with this option for instructions on installation
and use.
The following Printer Servers can be used for LQ-630 only:
❏ EpsonNet 10/100 BASE Tx Ext. Print Server (C82378✽)
The following Printer Servers can be used for LQ-630 and
LQ-630S:
❏ EpsonNet 10/100 BASE Tx USB Print Server (C82402✽)
❏ EpsonNet 802.11b Wireless Ext. Print Server*
* The availability of this option varies by location.

122

Options and Consumables

Appendix A

A

Product Information
Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124
Warnings, cautions, and notes . . . . . . . . . . . . . . . . . . . . . . . . .124
Hot parts caution symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124
Important safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . .124
For United Kingdom users . . . . . . . . . . . . . . . . . . . . . . . . . . . .126
Printer Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129
Mechanical. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129
Electronic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131
Electrical. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133
Environmental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133
Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133
Printable area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142
Standards and Approvals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143
Command Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
EPSON ESC/P 2 control codes. . . . . . . . . . . . . . . . . . . . . . . . .144
IBM PPDS Emulation Control Codes . . . . . . . . . . . . . . . . . . .145
Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146
Transporting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147

A
A
A
A
A
A
A
A
A
A
A

Product Information

123

Safety Instructions
Warnings, cautions, and notes

w
c

Warnings must be followed carefully to avoid bodily injury.
Cautions must be observed to avoid damage to your equipment.

Notes contain important information and useful tips on the operation
of your printer.

Hot parts caution symbol

K

This symbol is placed on the print head and other
parts to indicate that they may be hot. Never touch
those parts just after the printer has been used. Let
them cool for a few minutes before touching them.

Important safety instructions
Read all of these safety instructions before using the printer. In
addition, follow all warnings and instructions marked on the
printer itself.
❏ Do not place the printer on an unstable surface or near a
radiator or heat source.
❏ Place the printer on a flat surface. The printer will not operate
properly if it is tilted or placed at an angle.
❏ Do not block or cover the slots and openings in the printer’s
cabinet, and do not insert objects through the slots.
❏ Use only the type of power source indicated on the printer’s
label.
❏ Connect all equipment to properly grounded power outlets.
Avoid using outlets on the same circuit as photocopiers or air
control systems that regularly switch on and off.

124

Product Information

❏ Do not use a damaged or frayed power cord.
❏ If you use an extension cord with the printer, make sure the
total ampere rating of all devices plugged into the extension
cord does not exceed the cord’s ampere rating. Also, make
sure the total ampere of all devices plugged into the wall
outlet does not exceed the wall outlet’s ampere rating.
❏ Unplug the printer before cleaning it, and always clean it with
a piece of damp cloth only.

A
A
A

❏ Replace fuses only with a fuse of the correct size and rating.
❏ Do not spill liquid onto the printer.
❏ Except as specifically explained in this guide, do not attempt
to service the printer yourself.
❏ Unplug the printer and refer servicing to qualified service
personnel under the following conditions:

A
A
A

i. If the power cord or plug is damaged.
ii. If liquid has entered the printer.
iii. If the printer has been dropped or the cabinet damaged.
iv. If the printer does not operate normally or exhibits a
distinct change in performance.
❏ Adjust only those controls that are covered by the operating
instructions.
❏ If you plan to use the printer in Germany, observe the
following:

A
A
A

To provide adequate short-circuit protection and
over-current protection for this printer, the building
installation must be protected by a 10- or 16-amp circuit
breaker.
Note for German-speaking users:
Bei Anschluss des Druckers an die Stromversorgung muss
sichergestellt werden, dass die Gebaudeinstallation mit einer 10 Aoder 16 A-Sicherung abgesichert ist.

Product Information

A

125

A
A

ENERGY STAR ® compliance
As an ENERGY STAR® Partner, EPSON
has determined that this product meets
the ENERGY STAR® guidelines for
energy efficiency.
The International ENERGY STAR® Office Equipment program is
a voluntary partnership with the computer and office equipment
industry to promote the introduction of energy-efficient personal
computers, monitors, printers, fax machines, copiers, and
scanners in an effort to reduce air pollution caused by power
generation.

For United Kingdom users
Use of options
Epson (UK) Limited shall not be liable against any damages or
problems arising from the use of any options or consumable
products other than those designated as Original EPSON
Products or EPSON Approved Products by Epson (UK) Limited.

Safety information

w

Warning:
This appliance must be earthed. Refer to the rating plate for
voltage and check that the appliance voltage corresponds to the
supply voltage.

Important:
The wires in the mains lead fitted to this appliance are coloured in
accordance to the following code:
Green and yellow — Earth
Blue — Neutral
Brown — Live

126

Product Information

If you have to fit a plug:
As the colours of the mains lead of this appliance may not match
coloured markings used to identify the terminals in a plug, please
proceed as follows:
The green and yellow wire must be connected to the terminal in
the plug which is marked with the letter E or the Earth symbol
(G).
The blue wire must be connected to the terminal in the plug
marked with the letter N.

A
A
A
A

The brown wire must be connected to the terminal in the plug
marked with the letter L.
If damage occurs to the plug, replace the cord set or consult a
qualified electrician.

A
A
A
A
A
A
A
A

Product Information

127

Printer Parts
ribbon cartridge
control panel

OFF

power switch

printer cover

edge guide

paper-thickness
lever

print head
paper release lever

paper bail

paper guide

parallel/serial interface connector

center paper support*

USB interface
connector

* tractor unit parts
** parallel for LQ-630 only and
serial for LQ-630S only.

sprockets*

128

Product Information

Printer Specifications

A

Mechanical

A

Printing method:

24-pin impact dot matrix

Printing speed:

High speed draft

300 cps at 10 cpi
360 cps at 12 cpi

A

Draft

225 cps at 10 cpi
(337 cps at 15 cpi
maximum)

A

Letter quality

79 cps at 10 cpi

Printing direction:

Bidirectional logic seeking for text and graphics
printing. Unidirectional text or graphics
printing can be selected using software
commands.

Line spacing:

1/6-inch or programmable in 1/360-inch
increments

Printable columns:

80 columns (at 10 cpi)

Resolution:

Maximum 360 × 180 dpi (letter-quality mode)

Reliability:

3.61 inches/second

Intermittent

53 msec/line at
1/6-inch line spacing

Total print volume

12 million lines
(except print head)
MTBF 6,000 POH (25%
duty)
Approx. 200 million
strokes/wire

Product Information

A
A

Continuous

Print head life

A
A

Paper feed methods: Friction (front)
Push tractor (rear)
Paper feed speed:

A

129

A
A
A

Dimensions and
weight
(with paper guide):

Height
Width
Depth
Weight

Ribbon:

Black ribbon cartridge S015290
Ribbon life

Acoustic noise:

185 mm (7.3 inches)
386 mm (15.2 inches)
306 mm (12.0 inches)
Approx. 3.5 kg (7.7 lb)

Approx. 2 million
characters
(at 10 cpi in the
letter-quality mode
with 48 dots/character)

Approx. 57 dB (A) (ISO 7779 pattern)

Note:
The paper-thickness lever position or an overheated print head may affect
the print speed.

130

Product Information

Electronic
Interfaces:

LQ-630:

A

One standard bidirectional, 8-bit, parallel
interface with IEEE 1284 nibble mode support,
one USB (ver 1.1) interface slot

A

LQ-630S:
One EIA-232D serial interface, One USB (ver
1.1) interface slot
Buffer:

32KB

Built-in fonts:

Bitmap fonts

A

EPSON Draft

10, 12, 15 cpi

EPSON Roman

10, 12, 15 cpi,
proportional

A
A

EPSON Sans Serif 10, 12, 15 cpi,
proportional
EPSON Courier

10, 12, 15 cpi

EPSON Prestige

10, 12 cpi

EPSON Script

10 cpi

EPSON Script C

proportional

EPSON Orator

10 cpi

EPSON Orator S

10 cpi

EPSON OCR-B

10 cpi

A
A
A
A

Scalable fonts
EPSON Roman

10.5, 8 to 32 points, in
2-point increments

EPSON Sans Serif 10.5, 8 to 32 points, in
2-point increments
EPSON Roman T

A

10.5, 8 to 32 points, in
2-point increments

Product Information

131

A
A

EPSON Sans Serif H10.5, 8 to 32 points, in
2-point increments
Barcode fonts
EAN-13, EAN-8, Interleaved 2 of 5, UPC-A,
UPC-E, Code 39, Code 128, POSTNET
Character tables: Standard version
One italic and 12 graphics character tables:
Italic table, PC437 (US, Standard Europe),
PC850 (Multilingual), PC860 (Portuguese),
PC861 (Icelandic), PC865 (Nordic),
PC863 (Canadian-French), BRASCII,
Abicomp, ISO Latin 1, Roman 8, PC 858,
ISO 8859-15
Following 23 graphical character tables are also
available in some countries:
PC 864 (Arabic), PC437 Greek,
PC852 (Eastern Europe), PC853 (Turkish),
PC855 (Cyrillic), PC857 (Turkish),
PC866 (Russian), PC869 (Greek),
MAZOWIA (Poland), Code MJK (CSFR),
ISO 8859-7 (Latin/Greek),
ISO Latin 1T (Turkish), Bulgaria (Bulgarian),
PC 774 (LST 1283: 1993), Estonia (Estonian),
PC 771 (Lithuanian), ISO 8859-2,
PC 866 LAT. (Latvian),
PC 866 UKR (Ukraina), PC APTEC (Arabic),
PC 708 (Arabic), PC 720 (Arabic),
PCAR 864 (Arabic)
Character sets:

14 international character sets and one legal
character set:
USA, France, Germany, UK, Denmark I,
Sweden, Italy, Spain I, Japan, Norway,
Denmark II, Spain II, Latin America, Korea,
Legal

132

Product Information

Electrical

A

220 to 240 V Model
Input voltage range

198 to 264 V

Rated frequency range

50 to 60 Hz

Input frequency range

49.5 to 60.5 Hz

Rated current

0.3 A (max. 0.9 A)

Power consumption

Approx. 20 W (ISO/IEC 10561 letter pattern)

A
A

Note:
Check the label on the back of the printer for the voltage of your printer.

A
A

Environmental
Temperature

Humidity
(without condensation)

Operation (plain paper)

5 to 35°C
(41 to 95°F)

10 to 80% RH

Operation
(recycled paper or label)

15 to 25°C
(59 to 77°F)

30 to 60% RH

Storage

-30 to 60°C
(-22 to 140°F)

0 to 85%

A
A
A
A

Paper
Note:
❏ Use recycled paper and label only under normal temperature and
humidity conditions described below.
Temperature

15 to 25°C (59 to 77°F)

Humidity

30 to 60% RH

A
A

❏ Do not load paper that is curled, folded, or crumpled.

Product Information

A

133

Single sheets
See also “Multipart forms” on page 136 for detailed information
on the specification for single-sheet multipart forms.
Width

90 to 257 mm (3.5 to 10.1 inches)

Length

70 to 364 mm (2.8 to 14.3 inches)

Thickness
single sheets

0.065 to 0.14 mm (0.0025 to 0.0055 inch)

multipart forms

0.12 to 0.39 mm (0.0047 to 0.015 inch)

Weight
single sheets

52 to 90 g/m² (14 to 24 lb)

multipart forms

40 to 58 g/m² (11 to 15 lb)

Quality
single sheets

Plain paper and recycled paper

multipart forms

Carbonless or carbon-backed multipart
forms with a line of glue at the top or the
side of the form
Multipart forms that are joined together
along the left and right edges by crimping
or spot-gluing*

Copies

1 original + 4 copies

* When using 4 inches or wider but less than 9.4 inches wide multipart forms
joined by crimping (multipart forms with cut-paper tab binding), set the
Multipart forms with cut-paper tab binding in the default-setting mode to on.

Continuous paper
See also “Multipart forms” on page 136 for detailed information
on the specifications for continuous multipart forms.
❏ The sprocket hole must be a circle or notched circle.
❏ The holes must be cleanly cut.
❏ At the perforation between pages, the horizontal and vertical
perforation cuts must not cross.

134

Product Information

❏ The ratio of the cut/uncut length at the perforation should be
between 3:1 and 5:1. The perforation between pages must not
extend all the way to the edges of the paper.

A
A

1

A

2

A
A

3

1. cut area
2. uncut area
3. uncut part of the edges of the paper

A

❏ If you use continuous paper whose page length (A in the next
illustration) is under 101.6 mm (4.0 inches), make sure that the
length between folds (B) is over 101.6 mm (4.0 inches.)

A
A

B

A

A

A
A
A
Product Information

135

Width

101.6 to 254.0 mm (4.0 to 10.0 inches)

Length/page

101.6 to 558.8 mm (4.0 to 22.0 inches)

Copies

1 original + 4 copies

Total thickness

0.065 to 0.39 mm (0.0025 to 0.015 inch)

Weight
single sheets

52 to 82 g/m² (14 to 22 lb)

multipart forms

40 to 58 g/m² (11 to 15 lb) (weight/part)

Quality
single sheets

Plain paper, recycled paper, carbonless,
and carbon-backed

multipart forms

Multipart forms that are joined together
along the left and right edges by crimping
or spot-gluing*

* When using 4 inches or wider but less than 9.4 inches wide multipart forms
joined by crimping (multipart forms with cut-paper tab binding), set the
Multipart forms with cut-paper tab binding in the default-setting mode to on.

Multipart forms
The specifications for the dimensions of multipart forms are the
same as those for single sheets and continuous paper. See “Single
sheets” on page 134 and “Continuous paper” on page 134 for
detailed information.
❏ The form sheets of continuous multipart forms should be
securely joined together along the left and right edges by
crimping or, spot-gluing. For the best printing quality, use
multipart forms joined with spot-gluing.

136

Product Information

spot-gluing

crimping

A

spot-gluing and
crimping on each
side

A
1

4

A

5

A

2

3

1. 1 inch or less
2. 3 inches or less
3. printing side
4. 1 inch or less
5. 3 inches or less

A
A

Note:
When using 4 inches or wider but less than 9.4 inches wide
multipart forms joined by crimping (multipart forms with cut-paper
tab binding), set the Multipart forms with cut-paper tab binding in
the default-setting mode to on.

c

Caution:
Never use continuous multipart forms that are joined with
metal staples or bar-gluing.

A
A
A
A

2

A

1

A

1. bar-gluing
2. metal stapling

Product Information

137

❏ The thickness of the folded part when extended should be 1
mm or less.
1 mm or less

❏ The binding area should be flat and have no creases.
❏ The sprocket holes should be a circle or a notched circle.
❏ The sprocket holes of all sheets in the form should be aligned
properly.
❏ The binding position should be outside the printable area. See
“Printable area” on page 142 for more information.

Labels (single-sheet)
❏ Labels should be securely attached to the backing sheet and
the label surface must be flat.
❏ The labels should not peel off their backing sheet under the
conditions below.

1

2
1. label
2. 27 mm

138

Product Information

wrapping drum radius

27 mm

wrapping angle

180°

wrapping time

24 hours

ambient temperature

40°C

ambient humidity

30%

❏ Always use labels whose backing sheet is entirely covered,
and make sure the cuts around the edges of the labels are
perforated.
1

A
A

2
3

A
A

4

1. backing sheet
2. label sheet
3. several uncut areas on each side
4. label

A
A

Backing sheet
Width

100 to 210 mm (3.9 to 8.3 inches)

Length

100 to 297 mm (3.9 to 11.7 inches)

A

Width

63.5 mm (2.5 inches), minimum

Height

23.8 mm (0.94 inch), minimum

A

Weight

64 g/m² (17 lb)

Labels

A

Thickness
Backing sheet

0.07 to 0.09 mm (0.0028 to 0.0035 inch)

Total

0.16 to 0.19 mm (0.0063 to 0.0075 inch)

Quality

A

Plain paper or the same quality labels with
backing sheet

Labels (continuous forms)
❏ Labels should be securely attached to the backing sheet and
the label surface must be flat.
Product Information

139

A
A

❏ The labels should not peel off their backing sheet under the
conditions below.

1

2

wrapping drum radius

27 mm

wrapping angle

180°

wrapping time

24 hours

ambient temperature

40°C

ambient humidity

30%

1. label
2. 27 mm
❏ When using labels whose backing sheet is entirely covered,
make sure the cuts around the edges of the labels are
perforated.
1
2
3

4

1. backing sheet
2. label sheet
3. several uncut areas on each side
4. label

140

Product Information

❏ When using labels whose backing sheet is not covered with
the label material, see the illustration below.

A

1

A

3

A
4
2

A

1. label
2. backing sheet
3. corner radius is more than 2.5 mm
4. label

A

Backing sheet
Width

101.6 to 254 mm (4 to 10 inches)

Length/page

101.6 to 558.8 mm (4 to 22 inches)

A
A

Labels
Width

63.5 mm (2.5 inches), minimum

Height

23.8 mm (0.94 inch), minimum

Corner radius

2.5 mm (0.1 inch), minimum

Weight

64 g/m² (17 lb)

A

Backing sheet

0.07 to 0.09 mm (0.0028 to 0.0035 inch)

Total

0.16 to 0.19 mm (0.0063 to 0.0075 inch)

A

A

Thickness

Quality

Plain paper or the same quality labels with
continuous backing sheet

A
A

Product Information

141

Printable area
Single sheets (including single-sheet multipart forms)
A 4.2 mm (0.17 inch) or more

A
B

B

B The minimum left and right margins are
3.0 mm (0.12 inch) each.
The maximum printable width is 203.2 mm
(8.0 inches). For single sheets wider than
209.2 mm (8.24 inches), the side margins
increase proportionally to match the
width of the paper.

A

printable area

Continuous paper (including continuous multipart forms)
A The minimum top and bottom margins
(above and below the perforation) are
4.2 mm (0.165 inch).

A

A

B

B

printable area

142

Product Information

B The minimum left or right margin is 13
mm (0.512 inch).
The maximum printable width is 203.2
mm (8.0 inches). For paper wider than
229.2 mm (9.0 inches), the side margins
increase propotionally to match the
width of the paper.

Labels (single-sheet)

A

A 3 mm (0.118 inch) or more

A A
A

A

A

A
A
Labels (continuous forms)

A

A 6.35 mm (0.25 inch) or more
C C

B

B 1.2 mm (0.0472 inch) or more

A

C 3 mm (0.118 inch) or more
C

C

A

A

A

A
A

Standards and Approvals

A

European model:
Low Voltage Directive
73/23/EEC

EN 60950

EMC Directive 89/336/EEC

EN 55022 Class B
EN 55024
EN 61000-3-2
EN 61000-3-3

Product Information

A
A
143

Command Lists
EPSON ESC/P 2 control codes
Selecting EPSON ESC/P 2 printer in your software allows you to
use the most advanced font and graphics. For more information
about the commands, contact EPSON customer services. See
“Contacting Customer Support” on page 76 for details.
General operation:
ESC@, ESC U
Paper feeding:
FF, LF, ESC 0, ESC 2, ESC 3, ESC +, CR
Page format:
ESC ( C, ESC C, ESC C 0, ESC Q, ESC l, ESC ( c, ESC N, ESC O
Print position motion:
ESC $, ESC \, ESC ( V, ESC ( v, ESC D, HT, ESC B, VT, ESC J
Font selection:
ESC k, ESC x, ESC y, ESC X, ESC P, ESC M, ESC g, ESC p, ESC 4,
ESC 5, ESC E, ESC F, ESC !
Font enhancement:
ESC W, DC 4, SO, DC2, SI, ESC w, ESC G, ESC H, ESC T,
ESC S, ESC -, ESC ( -, ESC q
Spacing:
ESC Space, ESC c, ESC ( U
Character handling:
ESC t, ESC ( t, ESC R, ESC %, ESC &, ESC :, ESC 6, ESC 7, ESC ( ^
Bit image:
ESC *
Barcode:
ESC (B
Production:
ESC |

144

Product Information

IBM PPDS Emulation Control Codes

A

This printer emulates the IBM Proprinter with the following
commands.

A

General operation:
NUL, DC3, ESC j, BEL, CAN, DC1, ESC Q, ESC [ K, ESC U,
ESC [ F

A

Paper feeding:
FF, LF, ESC 5, ESC A, ESC A (AGM*), ESC 0, ESC 1, ESC 2,
ESC 3, ESC 3 (AGM*), CR, ESC ]

A

Page format:
ESC C, ESC C0, ESC X, ESC N, ESC O, ESC 4

A

Print position motion:
ESC d, ESC R, ESC D, HT, ESC B, VT, ESC J, ESC J (AGM*)
Font selection:
DC2, ESC P, ESC :, ESC E, ESC F, ESC I, ESC [d, ESC [I

A

Font enhancement:
DC4, SO, ESC SO, ESC W, ESC [ @, SI, ESC SI, ESC G, ESC H,
ESC T, ESC S, ESC -, ESC _, ESC [ -

A

Spacing:
BS, SP, ESC [\

A

Character handling:
ESC 6, ESC 7, ESC [ T, ESC ^, ESC \

A

Bit image:
ESC K, ESC L, ESC Y, ESC Z, ESC [ g, ESC * (AGM*)

A

Barcode:
ESC [f, ESC [p
* Alternate Graphics Mode (A.G.M.)
* Effective when the A.G.M. is turned on in the default-setting
mode.

Product Information

145

A
A

Cleaning the Printer
To keep your printer operating at its best, you should clean it
thoroughly several times a year.
Follow these steps to clean the printer:
1. Turn off the printer and remove any paper loaded in the
printer as well as the paper guide.
2. Use a soft brush to carefully brush away all dust and dirt from
the outer case and the paper guide.
3. If the outer case and the paper guide are still dirty or dusty,
clean them with a soft, clean cloth dampened with mild
detergent dissolved in water. Keep the printer cover closed to
prevent water from getting inside the printer.

c

Caution:
❏ Never use alcohol or thinners to clean the printer; these
chemicals can damage the printer components as well as the
case.
❏ Be careful not to get water on the printer mechanism or
electronic components.
❏ Do not use a hard or abrasive brush.
❏ Do not spray the inside of the printer with lubricants;
unsuitable oils can damage the printer mechanism. Contact
your EPSON dealer if you think lubrication is needed.

146

Product Information

Transporting the Printer

A

If you need to transport your printer some distance, carefully
repack it using the original box and packing materials.
Follow these steps to repack the printer in its original packing
materials:

w

Warning:
If you have just used the printer, the print head may be hot; let it
cool for a few minutes before removing the ribbon cartridge.

1. Press the Load/Eject button and remove any paper loaded
in the printer.

A
A
A
A

2. Turn off the printer.

A

3. Unplug the power cord from the electrical outlet; then
disconnect the interface cable from the printer.
4. Remove the paper guide. Remove the ribbon cartridge as
described in steps 3 through 4 of “Replacing the ribbon
cartridge” on page 118. Then close the printer cover.
5. Repack the printer, ribbon cartridge, paper guide, and power
cord in the original packing materials and place them in the
printer’s original box.

A
A
A
A
A
A

Product Information

147

148

Product Information

Glossary
ASCII
American Standard Code for Information Interchange. A standardized coding
system for assigning numerical codes to letters and symbols.

auto line feed
When this feature is selected in the default-setting mode, each carriage-return
(CR) code is automatically followed by a line-feed (LF) code.

bidirectional printing
Printing in which the print head prints in both directions (bidirectionally). This
increases the print speed but may reduce precise vertical alignment. Bidirectional
printing is this printer’s standard printing mode. See also unidirectional printing.

buffer
The portion of the printer’s memory used to store data before it is printed.

character table
A collection of letters, numbers, and symbols that constitute the set of characters
used in a particular language.

characters per inch (cpi)
A measurement of the size of text characters.

continuous paper
Paper that has sprocket-feed holes on both sides, is perforated between pages,
and is supplied in a folded stack. Also called fanfold paper.

control code
A special code used to control a printer function such as performing a carriage
return or line feed.

cpi
See characters per inch (cpi).

data dump
See hex dump.

default
A value that takes effect when the equipment is turned on, reset, or initialized.

dithering
A way of arranging dots on a page to simulate a shade or tone.

Glossary

149

dot matrix
A method of printing in which each letter or symbol is formed by a pattern
(matrix) of individual dots.

draft
The print mode used by your printer when you select Draft as the font. The Draft
font uses less dots per character for faster printing. See also high speed draft.

driver
See printer driver.

ESC/P
Abbreviation for EPSON Standard Code for Printers. This is the system of
commands your computer uses to control your printer. It is standard for all
EPSON printers and supported by most application software for personal
computers.

ESC/P 2
The enhanced version of the ESC/P printer command language. Commands in
this language produce laser-like results, such as scalable fonts and enhanced
graphics.

fanfold paper
See continuous paper.

font
A style of type designated by a name such as Roman or Sans Serif.

form feed (FF)
A control code and control panel button that advances the paper to the next
top-of-form position.

hex dump
A troubleshooting method that helps identify the cause of communication
problems between the printer and the computer. When the printer is in hex dump
mode, it prints each code that it receives in hexadecimal notation and ASCII
characters. Also called data dump.

high speed draft
A mode of draft printing you can select using the default-setting mode. High
speed draft uses a minimum number of dots per character to produce extremely
high-speed printing. See also draft and letter quality (LQ).

interface
The connection between the computer and the printer over which print data is
transmitted to the printer.

150

Glossary

letter quality (LQ)
The print mode used by your printer when a font other than Draft is selected.
Printing with letter-quality fonts provides better readability and appearance at a
reduced print speed. See also draft and high speed draft.

line feed (LF)
A control code and control panel button that advances the paper one line space.

loading position
The position to which the paper is automatically loaded.

platen
The black flat part that provides a backing for the paper during printing.

printable area
The area of a page on which the printer can print. It is smaller than the physical
size of the page due to margins.

printer driver
A software program that sends commands from the computer for using the
functions of a particular printer.

reset
To return a printer to its default settings.

resolution
A measure of the amount of detail that can be represented. Resolution of printed
images is measured in number of dots per inch (dpi).

self test
A method for checking the operation of the printer. When you run the self test,
the printer prints the characters stored in its ROM (Read Only Memory).

tear off
A control panel button that feeds the perforation of continuous paper to the
tear-off position and then feeds the paper back to the top-of-form position.

tear-off position
The position the printer feeds the paper to when the auto tear-off mode is on.
Using the Micro Adjust function, you can adjust the position so that the paper’s
perforation meets the printer’s tear-off edge.

top-of-form position
The position on the paper that the printer recognizes as the first printable line.
This is the default top-margin position.

Glossary

151

unidirectional printing
Printing in which the print head prints in one direction only. Unidirectional
printing is useful for printing graphics because it allows precise vertical
alignment. You can select unidirectional printing in the printer’s default-setting
mode. See also bidirectional printing.

152

Glossary

Index
Numerics

E

0 slash, 44

Electrical, 133
ENERGY STAR compliance, 126
EPSON Status Monitor 3, 24, 34
accessing, 36
setting up, 35
Error indication, 52
ESC/P2, 43

A
A.G.M. (IBM), 45
Aligning vertical lines, 73
Auto CR (carriage return), 45
Auto I/F (interface) wait time, 44
Auto line feed, 43
Auto tear-off, 10, 43

B
Bidirectional printing (Bi-D), 43
Button
LF/FF, 38
Load/Eject, 38
Micro Adjust, 38
Pause, 38
Buzzer (beeper) setting, 46

C
Character table, 46
Contacting EPSON, 76
Continuous paper
loading, 5
removing, 10, 11
switching from, 17
switching to, 18
Customer support, 76

D
Default settings, 41
changing, 47
default-setting mode, 42
Driver (printer driver), 24

F
Font
selecting in the default-setting
mode, 40, 46

H
Hex dump, 75
High speed draft, 44

I
I/F (interface) mode, 44
IBM PPDS emulation, 43
International character set, 46

L
Labels, 15
loading, 15
Lever
paper release, 3
paper-thickness, 3
Lock-out mode, 49

M
Manual feed wait time, 46
Micro adjust function
tear-off position, 19

Index

153

top-of-form position, 20
Multipart forms
continuous, 14
single-sheet, 14
Multipart forms with cut-paper tab
binding, 46

switching from, 18
switching to, 17
Skip over perforation, 43
Specifications
standards and approvals, 143
Status Monitor 3, 24, 34

P

T

Packet mode, 45
Page length for tractor, 43
Paper jam
clearing, 71
Paper release lever, 3
Paper source
selecting, 2
Paper-thickness lever, 3
Parallel I/F (interface) bidirectional
mode, 44
Parallel interface, 44
Pitch
selecting, 40
Print direction, 43
Printer driver, 24
accessing
from Windows Me, 98 and 95, 24
from Windows XP, 2000 and NT
4.0, 28
settings, 33

Tear-off function, 10
Technical support, 76
Troubleshooting
problems and solutions, 53
USB problems, 68

R
Removing
continuous paper, 10
Ribbon cartridge
replacing, 118

S
Safety
Warnings, Cautions, and Notes, 124
Safety instructions, 124
Self test, 73
Single sheets
loading, 12

154

Index

U
Unidirectional (Uni-D) printing, 43
USB interface, 44
problems, 68



---

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Title                           : EPSON LQ-630/LQ-630S
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