Equinox Payments 010164-002A ICE 4000 User Manual Owners Manual
Equinox Payments LLC ICE 4000 Owners Manual
Owners Manual
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| Document ID | 97877 |
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| Document Description | Owners Manual |
| Short Term Confidential | No |
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| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 85.24kB (1065550 bits) |
| Date Submitted | 2000-04-26 00:00:00 |
| Date Available | 2000-05-17 00:00:00 |
| Creation Date | 2000-04-21 10:58:48 |
| Producing Software | Acrobat 4.0 Scan Plug-in for Windows |
| Document Lastmod | 2000-04-21 10:59:31 |
| Document Title | Owners Manual |
| Document Creator | Acrobat 4.0 Scan Plug-in for Windows |
ICE 4000 Hardware and Installation Manual Version 1.0 April 13, 2000 Hypercom Corporation 2851 West Kathleen Road Phoenix, Arizona 85053 USA Corporate Telephone: 602.504.5000 Corporate Fax: 602.866 5380 Corporate Web Site: www.hypercom.com Copyright 2000 by Hypercom Corporation. Produced In the United States of America. Hypercom Corporation 2000. All rights reserved. Hypercom and the Hyprcom logo are registered trademarks of Hypercom Corporation. Hypercom has attempted throughout this publication to distingmsh proprietary trademarks from descriptive terms by lollowing the capitalization style used by the manufacturer. This document is proprietary to Hypercom Corporation and is intended solely for use by Hypercom customers. This publication may not be reproduced or distributed lor any purpose without the written permission of Hypercom Corporation. NOTICE Hypercom Corporation reserves the right to make changes to the publication at any time and without notice. The information furnished in this publication by Hypercom Corpomtion is believed to be accurate and reliable; however, Hypercom Corporation assumes no responsibility lor its use. Any error in identilying or reflecting any proprietary marks or notices is inadvertent and unintentional. This document applies to the Hype/com [CE 4000 terminal. FCC PART 15 REQUIREMENTS NOTICE ' This deVice must not be installed on coin-operated telephone lines or party lines. ' This deVice (equipment) complies with the requirements in Part 15 of FCC Rules for a Class A computing device. Operation of this device (equipment) is subyect to the following two conditions: — This device (equipment) may not cause harmful interference, and — This device must accept any interference received, including interference that may cause undesired operation. ' If this device (equipment) is used in a residential area. it may cause unacceptable interference to radio and TV reception requiring the operator to take whatever steps necessary to correct the interference. ' Repair work on this device (equipment) must by done by Hypercom Corporation or an authorized repair station. This equipment has been tested and found to comply with the limits for a class B digital deviseI pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and it not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interlerence to radio and or television reception, which can be determined by turning the equipment oil and on, the user is encouraged to attempt to correct the interference by one or more at the Iollowing measures: Reorient or relocate the receiving antenna - Increase the separation between the equipment and the receiver ' Connect the equipment into an electrical outlet on a circuit diflerent from that to which the receiver is connected - Consult the dealer or an experience radio or television technician for assistance This equipment has been certified to comply within the limits for a Class B computing devise, pursuant to FCC Rules. In order to maintain compliance with FCC regulations, shielded cables must be used with this equipment. Operation with non-approved equipment or unsheilded cable is likely to result in radio and or television interference. The user is cautioned that changes and modifications made to this equipment without the expressed approval of the manufacturer, could void the user's authority to operate this equipment. WARNING FOR CDPD AND MOBITEX UNlTS: To comply with FCC RF exposure requirements, this unit must be operated with a minimum separation distance of 3 cm (1 1/8 inches) between its antenna and a person's body. The user". hand should not be placed next to the antenna or at locations on the unit where the antenna is connezteu. A minimum separation distance of 1.5 cm is needed to ensure compliance with FCC RF exposure limits lor the hand, Table III Contents “81 Of Figures litrndilrzunn Document Organization .................................................................... xiii Document Conventions .......................................................................... xiii cllllllal‘ 1 Equipment lnlnrmatlnn Terminal Information ........................................................................ 1-1 Features ................................................................................... 1-2 ICE 4000 Hardware Features .................................................................... 1-3 Transactions and Functions ............................................................. 1-4 Terminal Initialization ........................................... Terminal Diagnostics .................................. 1-4 Application Program Changes . Financial Integrity . Fast Response Times ...................................................................... 1-5 Reduced Communications Costs ................................................................... 1-5 Networking Efficrency ....................................................................... 1-6 Term-Master ............................................................................. 1 »6 Chapter- 2 Equipment Installatinn installing the ICE 4000 Terminal ..................................................................... 2-1 Turning on the Terminal ................................................................... 2-3 Installing the ICE 4000 Paper Roll .......................................................... 2-4 Accessing the Battery Pack ............................................................. 2-5 Adjusting the Display Contrast. sAozs4-oor Hypercom Corporation list of Figures Chapter 1 Equipment Inlnrmatlnn ICE 40001erm|nal ............................................................. 1-2 fihalflfl‘ 2 Equlnment Installation ICE 4000 under panel connections .................................................. 2»2 ICE 4000 side view .............................................................. 2-6 940254-001 Hypercom Corporation lntl'flllllfltiflll This book. ICE 4000 Hardware and instaI/arion Manual, is a comprehensive guide to working with the Hypercom ICE 4000 terminal. Guide organization This book is designed to provide you with information relevant to Hypercom equipment. This book is divided into two chapters: ' Chapter 1 Equipment Information: describes the ICE 4000 terminal in detail ' Chapter 2 Equipment Installation: describes how to install the ICE 4000 terminal Who Should Use This Guide This guide is intended for terminal operators, technicians, or those who oversee the installation of POS hardware. 940264-001 Hypercom Corporation xi Introductlon Guide Conventions X" This section provides information to help you understand the procedures and concepts presented in this guide. The following special terms and style conventions are used throughout this document: Component names: Special bold text highlights certain items including the names oi window and dialog box components. This text appears in instructions for specific actions such as clicking buttons, typing in text boxes, and selecting from lists. Some examples are: From the Main tab page of the Group Definition dialog box, click List, Emphasis: Emphasis is indicated by indented text, as follows: NOTE: A note contains neutral or positive information supplementing the main text. It is often information that applies only to speCial cases. IMPORTANT: Important statements draw attention to inlormation crucial to using the product successlully Pay special attention to Important statements. Procedures: Numbered procedures have a special graphic appearing in the margin of the text, The words Step-by-Step also appear in bold at the beginning of the procedure. Step-by-Step % To perform a procedure: 1. Follow the steps outlined in the procedure. 2. Most procedures have at least two steps. a. This is a substep. b. Substeps must be completed in the order given. Caution and Warning boxes: When you see a Caution or Warning message, read the information promptly and carefully betore proceeding. The formats for the boxes follows. Criunoii, Caution advises that a negative result such as a loss ol data may occur. A1“ . a- ........ a--- Warnings prowds- information that I5 essentiz we salety of the user, the equipmtm r,” hoth, FaIIlJlF, to do as instructed may result in physical damage. ICE 4000 Hardware and Installation Manual 9402644701 Equipment Information This chapter provides an overview of the Hypercom ICE 4000 terminal. Included are the features and benefits of the device. Terminal Inlnrmation The Hypercom ICE 4000 terminal is a fully lunctional terminal that supports draft capture, check verilication and guarantee, authorization, and debit. When communication with the host is interrupted. the terminals support offline transaction capture. These transactions are then communicated to the host before settlement. At settlement, the terminal totals are matched with host totals. In the rare instance of non-matching totals, automatic batch uploading allows accurate matching ol terminal and host transaction details and provides rapid automated arbitration and balancing. Settlement tunctions are either password protected for manual activation or are handled automatically at a time pre-set to meet merchant needs. The ICE 4000 terminal provides application-level statistical and diagnostic intormation to the host at the end of each settlement period. This information enables the network operator or processor to be actively involved in maintenance and service. For software maintenance, the Hypercom ICE 4000 terminal uses application downloading lrom the Hypercom PC-based Term-Master, terminal»to-termmal loading (fast loading)v or loading from the processing host. The Hypercom Term-Master software manages the ICE 4000 terminal. Term-Master is a PC application that can store, retrieve, update, and transmit a custom configuration for any terminal in a customer terminal population, Term-Master also handles terminal soltware loading usrng an optional dial-up request and terminal operation statistics, For initial configuration, you enter tern'sinalspecxtic inlormation using Term-luaster betore the terminal goes onllne for lull initialization ol operating parameters from the processing host. see tigure1-1 on page 1-2. Chaptav I Figure 1-1. ICE 4000 terminal Features ' Integrated thermal printer ' High-contrast 160 x 160 FSTN _ 512K memory, optional 1 MB display-thh integrated 12-bit resolution and 1.5 MB available ' Full track 1 & 2 simultaneous card ' Inte ated PIN an inat e gr dsg ur reader capture pads _ .. . . _ Dial line operation Multi tasking operating system _ . v _ Smart card support Electronic receipt capture _ Multi-host application support On-screen advertising available 1-2 "25 4000 Hardware and lnstallatlon Manual 940264-001 Equipment Inlormation ICE 4000 Hardware Features The lollowing is a list of the ports and features of the ICE 4000 terminal: Comm Port The R3232 comm port allows the ICE 4000 terminal to communicate wtth external devices such as an ECFt (electronic cash register), OCR (optical character reader) wand, and a bar code readerl Power Port The power port supports two types of Hypercom power packs: The Linear power pack is used within the United States of America The Switcher power pack is used internationally. Contrast Control DIaI Rotating the Contrast Control Dial, located on the left side oi the terminal, changes the contrast oi the display screen. Terminal Modem The optional internal modem, the Hypercom FastPOSW 9600, is compatible with the Bell 212A modern and the com V22 interlace and provides for Asynchronous or Synchronous operation at 9600 bps. The optional modem is suitable for both dial and leased-line operation. Terminal Radio The ICE 4000 supports tour radio types: CDPD (cellular digital packet data), Mobitex, GSM, and the 900 MHZ. Terminal Power Adaptors Hypercom otters two types of terminal power adaptors: The Linear power adaptor is used within the United Stated oi America The Switcher power adaptor is used internationally. Transactions and Functions The ICE 4000 terminal supports the full transaction set required lor authorization, draft capture. debit, check verification and guarantee, proprietary cards, and mail and phone orders. Term-Master supports automated terminal configuration, terminal interrogation. automated program changes, and merchant installation. 940264-001 Hypercom Corporalien |-3 Chapter | Terminal Initialization Automated Terminal Configuration is downloaded from the host or from the Hypercom Term- Master application. Term-Master terminal profiles are downloaded through terminal initialization to meet the specific requirements of merchant categories such as restaurants fortips, retail, supermarkets, and the hospitality industry Terminal Diagnostics Term-Master supports the reporting of status and statistics such as response time measurements, communication errors, re-dials, card-read errors, and password review. Application Program Changes Program changes are automated and downloaded through either a host-resident process or Tervaaster, 1-4 ICE 4000 Hardware and Installation Manual 940254-001 Equipment lnlormation Features This section discusses many of the leatures oi the |CE 4000 terminal. Financial Integrity Fa 9402644301 The ICE 4000 terminal generates automatic reversals to achieve total financial transaction integrityl These reversals ensure that communications and processing errors do not result in lost transactions, duplicate processing, or the Iailure of terminals to balance, The ICE 4000 terminals also enable simple terminal balancing and settlement, while eliminating network overloads caused by end-ot—day batch transfers, St Response limes The fast response time of the ICE 4000 terminal is the direct result of the efficient SDLC protocol. which permits pre-dialing and message compression At a speed of 9600 bps, EFT messages of 150 characters are transmitted in 0.8 seconds, increasing throughput tour to ten times over traditional 300 bps Asynchronous terminals. duced communications 30818 The ICE 4000 terminals reduce transaction costs by taking advantage of recent advances in communications and networking technology Using an optional modem, the savings are generated through short dial-up online times, local area networking, and concentration using the Hypercom regional Network Access Controllers (NACs). reducing long distance costs and improving network economics. These terminals actively interface through the Hypercom NACs with SNA, X25, and BISYNC networks already in place Hypercom Corporation 1-5 Chapter l Networking Efficiency The ICE 4000 terminals are totally compatible with the Hypercom family of Network Access Controllers (NACs), providing end-to-end network optimizatlon and concentration to keep communication costs low. Term-Master 1-6 The ICE 4000 terminals support parameter and software downloadingt Parameter downloading does not affect merchant totals due to the sophisticated architecture of the terminal. Term- Master collects Management Information System (MKS) statistics and can be interrogated online for speedy problem resolution The PC-based Term»Master package supports software download requests from terminals even when the PC is unattended, ensuring terminal software is automatically kept up to date, Using an optional modem. a merchant can install the ICE 4000 terminal through the menu-driven procedure that identifies the telephone line profile ior tone or pulse. or PABX access code, prompts for the telephone numbers for initialization and network management, and prompts for a unique terminal identification number with optional check digit. ICE 4000 Hardware and Installation Manual 940264-001 Equipment Installation This chapter describes how to install the ICE 4000 terminal. cnapier 2 The ICE 4000 underpanel connectors include power, PIN, battery and SAM chip panels, and line ports Paper roll lock switch _—_——| Line port External antenna PIN port connector tor radio Power pon SAM chip access panel Battery pack panel Figure 21. ICE 4000 under panel connectors WARNING A When using the Mobitex and CDPD version, the user must ensure that the device is not posrtioned in such a way as to put the side oi the terminal nearthe antenna and above the credit card slot less than 3crn (t 1/3") from any part of the body for a period oi six minutes or more Not complying with this Waring may expose the user or customer to levels oi elecrtomagnetic radiation exceeding the FCC guidelines. 2»2 ice 4000 Hardware and installation Manual 9402544101 Equipment Installation Turning “II "II! Terminal The ICE 4000 terminal operates using a +12 Vdc power cable in conjunction with a 110-Volt grounded power receptacle. Step-by-Step To turn on the ICE 4000 terminal: 1. Connect the +12 VDC power cable irom the AC adaptor lo the terminal power socket labeled PWFi. 2. Plug the adaptor into a 110-Volt grounded power receptacle Be sure the connector is firmly seated. When the power is connected successfully, the terminal beeps twice and then performs a self»test and diagnostic routine. Wanmno A Do not use an adaptor, a power extender adaptor, a power extender cable, or an AC outlet that does not have a ground connection. Do not disassemble the AC adaptor. Only qualified service personnel should service the adaptor. The AC adaptor was designed lor indoor use only. Do not expose to rain or snow. Do not immerse in fluid. The reliability ol electronic equipment IS significantly reduced when it is powered from an underground outlet. A Iow»power AC adaptor connects power to the terminal. Connect only one terminal to the AC adapton NOTE: To fully charge the battery tor mobile use, plug in the +12 VDC power cable and turn the terminal on. Leave the terminal powered up for 4 to 6 hours belore using. 940264-001 Hypeicom Corporation 2-3 Chapter 2 Installing the "E 4000 Panel- Roll The ICE 4000 uses a paper roll for receipt printingr 1'ij ‘143 2-4 Step-by-Step To install the ICE 4000 paper roll: 10 2, Open the paper bucket cover and remove the paper roll. Place the paper roll in the bucket so the paper feeds from under the roll, not over the top. and has a straight-line path into the printer paper-ieed mechanism. Feed the paper evenly into the paper teed slot at the rear of the ICE 4000 terminal. When the paper appears, close the paper bucket cover. The printer is now ready to print receipts. ICE 4000 Hardware and Installation Manual 940264-001 Equipment Installation Accessing the Battery Pack The ICE 4000 uses a lithium battery pack. ‘jx V221 Step-by-Step -l J ' d i To access the battery pack on the ICE 4000 terminal: 1. Place your finger on the top portion of the Battery Pack access panel. NOTE: See Figure 2-1 on page 22. 2. Slide the access panel down. 3. Remove the battery pack. When replacing the battery pack, ensure that the battery is placed label-side upt 9402644101 Nypercom Corporation 2-5 Chapter 2 Adjusting the Display contrast The lCE 4000 uses a contrast control dial to adjust the display. ell/214)" Step-by-Step —‘ 3 4 1 To adjust the contrast on the ICE 4000 terminal: 1. Place your finger on the Contrast Control dial. NOTE: See Figure 2-2. 2. Turn the Contrast Control dial clockwise to darken or counter-clockwise to lighten the contrast. Contrast Control Dial Figure 2-2. ICE 4000 side view 2-6 ICE 4000 Hardware Ind Installation Manual 9402544101 We Welcome Your Comments Please fax this page with your comments to Hypercom Corporation at 602.504.4990 Document Number: 940264-001 9. . In one word, how would you describe this guide? . How do you use this guide? ' I read it from beginning to end. ' I read only the sections that relate to my immediate needs, " I read only the sections that relate to my job When you need to find information in this guide, where is the first place you usually look? ' Table of contents ' Index ' Search through the pages until i find what I am looking for How easily can you find information in this guide? 1 Not easily 2 3 4 5 Very easily How clear is the information in this guide? 1 Not clear 2 3 4 5 Very clear When you try the instmctions described in this guide, how easily can you follow them? 1 Not easrly 2 3 4 5 Very easily How well did you understand the product before reading this guide? 1 Not well 2 3 4 5 Very well How well did you understand the product alter reading this guide? 1 Not well 2 3 4 5 Very well The best aspect at this guide is 0, The least uselul aspect oi this guide is Additional comments: Hypercom Document Number 940264-001 ICE 4000 Hardware and Installation Manual, Verslon 1.0 Printed in the USA
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