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HDP5000 High Definition Card
Printer/Encoder User Guide (Rev. 1.4)
• HDP5000 single-side
• HDP5000 dual-side
• HDP5000 single-side (with single-side lamination)
• HDP5000 dual-side (with single-side lamination)
• HDP5000 single-side (with dual-side lamination)
• HDP5000 dual-side (with dual-side lamination)
Part Number: L000950

RESTRICTED USE ONLY

Fargo Electronics, Inc.

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4), property of Fargo
Electronics, Incorporated
Copyright © 2007 by Fargo Electronics, Incorporated. All rights reserved. Printed in the
United States of America. Exclusive permission is granted to authorized resellers of Fargo
products to reproduce and distribute this copyrighted document to authorized Fargo
customers. The revision number for this document will be updated to reflect changes,
corrections, updates and enhancements to this document.
Revision Control
Number

Date

Document Title

Revision 1.4

1 December 2008

HDP5000 High Definition Card Printer/Encoder
User Guide

Revision 1.3

15 August 2008

HDP5000 High Definition Card Printer/Encoder
User Guide

Revision 1.2

30 October 2007

Same document title

Revision 1.1

15 July 2007

Same document title

Revision 1.0

15 April 2007

Same document title

These reference documents were thoroughly reviewed to provide Fargo with professional
and international standards, requirements, guidelines and models for our technical, training
and User documentation. At all times, the Copyright Protection Notice for each document
was adhered to within our Fargo documentation process. This reference to other documents
does indicate that Fargo is an ISO-certified company at this time.
•

ANSI/ISO/ASQ Q9001-2000 American National Standard, (sub-title) Quality Management
Systems – Requirements (published by the American Society of Quality, Quality Press,
P.O. Box 3005, Milwaukee, Wisconsin 53201-3005)

•

The ASQ ISO 9000:2000 Handbook (editors, Charles A. Cianfrani, Joseph J. Tsiakals
and John E. West; Second Edition; published by the American Society of Quality, Quality
Press, 625 N. Plankinton Avenue, Milwaukee, Wisconsin 53203)

•

Juran’s Quality Handbook (editors, Joseph M. Juran and A. Blanton Godfrey; Fifth
Edition, McGraw-Hill)

Any questions regarding changes, corrections, updates or enhancements to this document
should be forwarded to:
Fargo Electronics, Incorporated
Support Services
6533 Flying Cloud Drive
Eden Prairie, MN 55344 (USA)
(952) 941-0050
FAX: (952) 946-8492
www.fargo.com

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

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Fargo Electronics, Inc.

Table of Contents
Section 1: Printer Overview _________________________________________________ 1-1
How to use the guide _________________________________________________________________ 1-1
Safety Messages (review carefully)______________________________________________________ 1-2
HDP5000 Process Flow (in table format) _________________________________________________ 1-3
Reviewing the HDP5000 Boot-up Sequence ____________________________________________ 1-3
Reviewing the HDP5000 Sequence of Operations ________________________________________ 1-4
Reviewing the Lamination Module Boot-up Sequence ____________________________________ 1-6
Reviewing the Lamination Module Sequence of Operations ________________________________ 1-7

Section 2: Specifications ____________________________________________________ 2-1
Safety Messages (review carefully)______________________________________________________ 2-1
Introduction ________________________________________________________________________ 2-2
Reviewing the HDP5000 Printer Overview table ___________________________________________ 2-2
Reviewing the HDP5000 Package ____________________________________________________ 2-3
Reviewing the HDP5000 (front)______________________________________________________ 2-3
Reviewing the HDP5000 Card Printer _________________________________________________ 2-4
Regulatory Compliances ______________________________________________________________ 2-5
Agency Listings_____________________________________________________________________ 2-5
FCC Rules ______________________________________________________________________ 2-6
Environmental Protection (China-RoHS) _______________________________________________ 2-6
Technical Specifications ______________________________________________________________ 2-7
Functional Specifications ____________________________________________________________ 2-16
Printer Components: Resin Thermal Transfer to USB Interface Port ________________________ 2-17
Printer Components: LCD and Softkey Control Pad _____________________________________ 2-18
Printer Components: Print Ribbons __________________________________________________ 2-20
Printer Components: Blank Cards ___________________________________________________ 2-21
Printer Components: Card Input and Output Hoppers____________________________________ 2-23
Printer Components: Card Output Hopper and Reject Hopper _____________________________ 2-23
Printer Unit: Reviewing the Card Lamination Module ___________________________________ 2-24
Printer Components: Transfer Roller_________________________________________________ 2-25
Reviewing the Overlaminates _________________________________________________________ 2-26
Reviewing the Thermal Transfer Film and PolyGuard Overlaminates________________________ 2-26
Reviewing the CR-80 Patch Size ____________________________________________________ 2-27
Reviewing the Overlaminate Design _________________________________________________ 2-27

Section 3: Installation Procedures ____________________________________________ 3-1
Safety Messages (review carefully)______________________________________________________ 3-1
Introduction ________________________________________________________________________ 3-2
Time Requirement ________________________________________________________________ 3-2
System Requirements ______________________________________________________________ 3-2
Inspection – HDP5000 _____________________________________________________________ 3-2
Unpacking the Printer______________________________________________________________ 3-2
Unpacking the Printer______________________________________________________________ 3-4
Choosing a Good Location __________________________________________________________ 3-5
About Moisture Condensation _______________________________________________________ 3-5
Printer Loading Procedures ____________________________________________________________ 3-6
Loading the Print Ribbon ___________________________________________________________ 3-6
Loading the Clear HDP Transfer Film _________________________________________________ 3-9
Inserting the Card Cleaning Roller ___________________________________________________ 3-12
Loading the Overlaminate _________________________________________________________ 3-15
Loading the Blank Cards __________________________________________________________ 3-18
Connecting Power to HDP5000 Printer and Lamination Module ___________________________ 3-20
Printer Driver Installation Procedures ___________________________________________________ 3-23

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

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Installation Procedures ______________________________________________________________ 3-23
Installing the HDP5000 Printer Driver ________________________________________________ 3-23
Printing a Test Print Image ___________________________________________________________ 3-32

Section 4: Accessory Procedures _____________________________________________ 4-1
Safety Messages (review carefully)______________________________________________________ 4-1
Using the Security Lock Slot on the HDP5000 _____________________________________________ 4-2
Installation and Removal Procedures Flipper and Lamination Modules__________________________ 4-4
Removing the Output Side Upgrade Cover _____________________________________________ 4-4
Installing the Flipper Module Accessory__________________________________________________ 4-5
Installing the Lamination Module Accessory ____________________________________________ 4-7

Section 5: General Troubleshooting __________________________________________ 5-1
LCD Messages _____________________________________________________________________ 5-1
Safety Messages (review carefully)______________________________________________________ 5-2
Troubleshooting - LCD and Printer Error Message Tables. ___________________________________ 5-3
How to use the LCD Error Message Table (example provided)______________________________ 5-4
Troubleshooting with the LCD Error Message Table______________________________________ 5-5
Troubleshooting with the Printer Error Message Table ___________________________________ 5-22
Communications Errors______________________________________________________________ 5-37
Resolving the Communication Errors_________________________________________________ 5-37
Printing a Test Image _______________________________________________________________ 5-39
Reviewing the Alignment Self Test Card ______________________________________________ 5-40
Reviewing the Color Bars Self Test __________________________________________________ 5-41
Reviewing the Device Settings Self Test ______________________________________________ 5-42
Reviewing the Magnetic Self Test ___________________________________________________ 5-44
Reviewing the Resin Self Test ______________________________________________________ 5-45

Section 6: Ethernet Option Section ___________________________________________ 6-1
Introduction ________________________________________________________________________ 6-1
Technical Specification - Ethernet Option ________________________________________________ 6-2
Functional Specification - Ethernet Option ________________________________________________ 6-3

Network Services - Overview ____________________________________________________6-4
Reviewing the Print Server__________________________________________________________ 6-4
Reviewing the Web Page Server _____________________________________________________ 6-4
Reviewing the Network Management Interface __________________________________________ 6-4
Reviewing the Telnet Server ________________________________________________________ 6-4

Network Management Interface _________________________________________________6-5
Telnet Command Line Interface _________________________________________________6-5
Initiating a Telnet Session __________________________________________________________ 6-5
Reviewing the Telnet Command Table ________________________________________________ 6-6

Ethernet Web Pages – Standard Procedures ______________________________________6-12
Reviewing Web page security _________________________________________________________ 6-12
Logging In ________________________________________________________________________ 6-13
Accessing the Home page ____________________________________________________________ 6-14
Reviewing the Home Page ___________________________________________________________ 6-15
Reviewing the Home Page Categories and Fields (table)__________________________________ 6-16
Configuring the Network Settings______________________________________________________ 6-17
Accessing the Network Settings page_________________________________________________ 6-17
Reviewing the Interface ___________________________________________________________ 6-18
Reviewing the Current Settings _____________________________________________________ 6-18
Switching to the Automatic IP Address Mode __________________________________________ 6-19
Changing to the Static IP Address Mode ______________________________________________ 6-20
Using the Clear Changes button _____________________________________________________ 6-22

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

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Using the Media Information page _____________________________________________________ 6-23
Using the TCP/IP page ______________________________________________________________ 6-24
Using the TCP/IP page ____________________________________________________________ 6-25
Using the Printer page _______________________________________________________________ 6-26
Using the System Log page___________________________________________________________ 6-28
Changing the Log Name___________________________________________________________ 6-29
Selecting the Log Type____________________________________________________________ 6-30
Selecting the Log Destination_______________________________________________________ 6-31
Setting up Email Event logging _____________________________________________________ 6-32
Specifying UDP Event logging _____________________________________________________ 6-33
Specifying TCP Event logging ______________________________________________________ 6-35
Using the Administration pages _______________________________________________________ 6-37
Using the System Information page __________________________________________________ 6-37
Changing the Root Password _______________________________________________________ 6-39
Using the Reboot pages______________________________________________________________ 6-40
Rebooting the Printer _____________________________________________________________ 6-40
Upgrading the Main Firmware ______________________________________________________ 6-41
Using the Print Path page ____________________________________________________________ 6-45
Using the Help page ______________________________________________________________ 6-47

Additional Procedures ________________________________________________________6-47
Accessing the Ethernet Status LEDs ____________________________________________________ 6-47
Reviewing the HDP5000 LED Table _________________________________________________ 6-47
Upgrading the Main Firmware with the Fargo Workbench Printer Utility _______________________ 6-48
Restoring the Factory Settings for Ethernet ______________________________________________ 6-50
Resetting the HDP5000 settings _____________________________________________________ 6-50
Changing the HDP5000 LCD Network Settings ________________________________________ 6-50
Accessing the Network Setup Menu__________________________________________________ 6-50
Changing the DHCP Setting________________________________________________________ 6-51
Changing the ANEG setting ________________________________________________________ 6-51
Saving addresses_________________________________________________________________ 6-52
Resetting Passwords ______________________________________________________________ 6-52
Accessing the HDP5000 IP Address _________________________________________________ 6-53

Ethernet Printer Troubleshooting Procedures _____________________________________6-54
Troubleshooting procedures ________________________________________________________ 6-54
Verifying the Printer Connection ____________________________________________________ 6-55
Verifying the Printer IP address _____________________________________________________ 6-55
Verifying that your PC can access the Printer using the ping command ______________________ 6-56
Printing a test page _______________________________________________________________ 6-57

Reviewing Frequently-asked Questions __________________________________________6-58
Glossary of Terms ____________________________________________________________6-65

Section 7: Card Lamination Module __________________________________________ 7-1
Safety Messages (review carefully)______________________________________________________ 7-2
Reviewing the Card Lamination Module _________________________________________________ 7-3
Installing the Card Lamination Module___________________________________________________ 7-4
Introduction _____________________________________________________________________ 7-4
Inspecting the Card Lamination Module _______________________________________________ 7-5
Unpacking the Card Lamination Module _______________________________________________ 7-5
Choosing a proper Location _________________________________________________________ 7-5
Preventing Moisture Condensation____________________________________________________ 7-5
Installing the Lamination Module Accessory ____________________________________________ 7-6
Adjusting the Lamination Placement on the Card___________________________________________ 7-8
Adjusting the Card Flattener __________________________________________________________ 7-10

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

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Section 8: Printer Adjustments_______________________________________________ 8-1
Safety Messages (review carefully)______________________________________________________ 8-1
Printing on Alternate Card Stocks _______________________________________________________ 8-2
Selecting the Right Cards and optimizing the HDP Print Process ____________________________ 8-2
Selecting the Appropriate HDP Printer Driver settings ____________________________________ 8-3
Conducting the Tape Adhesion Test___________________________________________________ 8-5
Printer Driver Options ________________________________________________________________ 8-8
Installing Printer Driver Updates _____________________________________________________ 8-8
Setting Up the Printer Driver__________________________________________________________ 8-10
Setting up Windows 2000/XP/2003 __________________________________________________ 8-10
Using the OK, Cancel and Help buttons_______________________________________________ 8-10

Using the Card tab ___________________________________________________________8-11
Selecting the Card Size____________________________________________________________ 8-12
Selecting the Card Type ___________________________________________________________ 8-13
Setting the Orientation ____________________________________________________________ 8-17
Specifying the number of Copies ____________________________________________________ 8-18
Selecting the Diagnostics button ____________________________________________________ 8-19
Selecting the Test Print button ______________________________________________________ 8-20
Selecting the About button _________________________________________________________ 8-21
Selecting the Toolbox button _______________________________________________________ 8-22

Using the Device Options tab ___________________________________________________8-23
Detecting Supplies at Print Time Function _______________________________________________ 8-24
Adjusting the Ribbon Type_________________________________________________________ 8-27
Adjusting the Film Type___________________________________________________________ 8-28
Using the Dual Sided Group Functions__________________________________________________ 8-29
Using the Dual Sided - Print Both Sides option _________________________________________ 8-30
Using the Print Both Sides - Split 1 Set of Ribbon Panels option ___________________________ 8-31
Using the Print Both Sides - Print Back Image on Front of Card option ______________________ 8-32
Using the Dual Sided - Print Back Side Only option _____________________________________ 8-33
Using the Options Group_____________________________________________________________ 8-34
Using the Rotate Front 180 Degrees or Rotate Back 180 Degrees options ____________________ 8-35
Using the Disable Printing option____________________________________________________ 8-36
Using the Dual Pass and Invert F-Panel Image options ___________________________________ 8-37

Using the Image Color tab _____________________________________________________8-38
Using the Quality – Color Matching dropdown _________________________________________ 8-40
Adjusting for the Resin Dither ______________________________________________________ 8-44
Using the Advanced Image Color window_____________________________________________ 8-45
Using the Default button on the Image Color tab ________________________________________ 8-51

Using the Image Transfer tab___________________________________________________8-52
Adjusting the Image Position controls ________________________________________________ 8-53
Adjusting the Transfer Dwell Time and Temperature ____________________________________ 8-55
Using the Default button___________________________________________________________ 8-59

Using the Magnetic Encoding tab _______________________________________________8-60
Using the Encoding Mode dropdown list ______________________________________________ 8-61
Selecting the Coercivity/Magnetic Track ______________________________________________ 8-66
Reviewing the Shift Data Left Function _______________________________________________ 8-67
Reviewing the Magnetic Track Options _______________________________________________ 8-68
Using the Magnetic Track Options___________________________________________________ 8-70
Using the Character Size buttons ____________________________________________________ 8-72
Using the ASCII Offset dropdown list ________________________________________________ 8-73
Using the Bit Density dropdown list__________________________________________________ 8-74
Using the LRC Generation dropdown list _____________________________________________ 8-75
Using the Encoding Mode dropdown list ______________________________________________ 8-76

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

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Reviewing the ISO Track Locations__________________________________________________ 8-77
Sending the Track Information______________________________________________________ 8-78
Reviewing the Sample String _______________________________________________________ 8-79
Reviewing the ASCII Code and Character Table ________________________________________ 8-80
Using the Default button (Image Transfer tab)__________________________________________ 8-81

Using the Lamination tab (HDP5000-LC) ________________________________________8-82
Selecting the Lamination Position ___________________________________________________ 8-83
Adjusting the Lamination Speed - Transfer Dwell Time __________________________________ 8-84
Selecting the Lamination Side dropdown menu _________________________________________ 8-85
Reviewing the Card Lamination Module Unit table (No Flipper versus Flipper) _______________ 8-86
Selecting the Lamination Type______________________________________________________ 8-87
Adjusting the Lamination Temperature _______________________________________________ 8-89
Selecting the Defaults button _______________________________________________________ 8-90

Using the K Panel Resin tab ____________________________________________________8-91
Using the Scroll controls __________________________________________________________ 8-92
Using the Click and Drag capability__________________________________________________ 8-93
Selecting “inches or mm” radio button________________________________________________ 8-93
Using the Add and Delete buttons ___________________________________________________ 8-93
Selecting the Full Card ____________________________________________________________ 8-94
Selecting the Defined Area(s)_______________________________________________________ 8-95
Selecting the Undefined Area(s)_____________________________________________________ 8-96
Defining the Area to activate the Card Grid ____________________________________________ 8-97
Measuring the Total Card area ______________________________________________________ 8-98
Measuring the Area to be positioned on the Card________________________________________ 8-99
Selecting the Print YMC under the K and Print K Only options ___________________________ 8-100

Using the Printer Supplies tab _________________________________________________8-102
Reviewing Information on the Supplies tab ___________________________________________ 8-103

Section 9: Toolbox_________________________________________________________ 9-1
Accessing the Toolbox _______________________________________________________________ 9-1
Selecting the Configuration tab _________________________________________________________ 9-2
Using the Configuration Tab ___________________________________________________________ 9-3
Using the Optional Printer Features Group Box__________________________________________ 9-3
Using the Event Monitoring Group Box __________________________________________________ 9-4
Reviewing the Ribbon Low message __________________________________________________ 9-4
Reviewing the Laminate Low Message ________________________________________________ 9-5
Using the Film Low message ________________________________________________________ 9-6
Selecting the Set Language for Printer LCD Display Group Box ____________________________ 9-6
Selecting the Calibrate Laminator tab ____________________________________________________ 9-7
Selecting the Calibrate Film tab ________________________________________________________ 9-8
Selecting the Calibrate Ribbon tab ______________________________________________________ 9-9
Selecting the Clean Printer tab ________________________________________________________ 9-10
Using the Clean Printer Group Box __________________________________________________ 9-12
Selecting the Advanced Settings tab ____________________________________________________ 9-13
Using the Image Darkness Option ___________________________________________________ 9-15
Using the Print Top of Form Option__________________________________________________ 9-16
Using the Print Left of Form Option _________________________________________________ 9-18
Using the Mag Top of Form Option __________________________________________________ 9-19
Using the Print Flip Angle Option ___________________________________________________ 9-21
Using the Print Flip Level Option ___________________________________________________ 9-21
Using the Encoder Flip Angle Option ________________________________________________ 9-21
Setting the Printhead Resistance_____________________________________________________ 9-21
Using the Transfer TOF Adjustment Option ___________________________________________ 9-22
Using the Transfer Temp Offset Option _______________________________________________ 9-25

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

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Print Tension Settings _______________________________________________________________ 9-25
Using the Ribbon Print Takeup Tension Option_________________________________________ 9-25
Using the Film Print Takeup Tension Option___________________________________________ 9-25
Using the Ribbon Print Supply Tension Option _________________________________________ 9-26
Transfer Tension Settings ____________________________________________________________ 9-27
Using the Film Supply Transfer Tension Option ________________________________________ 9-27
Using the Film Takeup Transfer Tension Option ________________________________________ 9-27
Using the Resin Heat Adjust Option__________________________________________________ 9-28
Using the Sleep Time Option _______________________________________________________ 9-28
Using the Standby Time Option _____________________________________________________ 9-28
Using the Blush Point Option _______________________________________________________ 9-28
Using the LCD Contrast Option _____________________________________________________ 9-29
Using the Cleaning rate Option _____________________________________________________ 9-30
Using the EAT Disable Option______________________________________________________ 9-30
Using the Film Print Cooling Level Option ____________________________________________ 9-30
Using the Film Transfer Cooling Level Option _________________________________________ 9-30
Using the Enable Ribbon Wrinkle Compensation Option _________________________________ 9-30
Using the Lamination Top of Form Option ____________________________________________ 9-30
Using the Lamination End of Form Option ____________________________________________ 9-30
Using the Lamination Bottom Takeup Option __________________________________________ 9-30
Using the Lamination Top Takeup Option _____________________________________________ 9-30
Using the Lamination Card Backup Option ____________________________________________ 9-31
Using the lamination Card Length Option _____________________________________________ 9-31
Reviewing the No Printer Connected error message _____________________________________ 9-31
Reviewing the Value outside the Range error message ___________________________________ 9-31

Section 10: Cleaning ______________________________________________________ 10-1
Using the Required Supplies __________________________________________________________ 10-1
Safety Messages (review carefully)_____________________________________________________ 10-2
Accessing the Clean Printer tab________________________________________________________ 10-3
Cleaning the Printer Platen Roller and Card Feed Rollers _________________________________ 10-3
Cleaning Procedures ________________________________________________________________ 10-5
Cleaning inside the Printer _________________________________________________________ 10-5
Cleaning outside the Printer ________________________________________________________ 10-5
Cleaning the Printhead ____________________________________________________________ 10-6
Replacing the Card Cleaning Roller __________________________________________________ 10-7
Cleaning the Magnetic Encoder _____________________________________________________ 10-8

Section 11: Fargo Workbench Printer Utility __________________________________ 11-1
Reviewing the Card tab and Diagnostic button _________________________________________ 11-1

Section 12: Fluorescent Panel Usage_________________________________________ 12-1
Configuring Fluorescent Data (F-Panel for YMCFK Ribbon) using the Workbench ____________ 12-2
Configuring Fluorescent Data (F-Panel for YMCFK Ribbon) using the Application ___________ 12-12

Section 13: Packing the Card Printer ________________________________________ 13-1
Section 14: Firmware Updates ______________________________________________ 14-1
Performing the Firmware Updates ___________________________________________________ 14-1

Section 15: Fargo Technical Support ________________________________________ 15-1
Contacting Fargo Technical Support____________________________________________________ 15-1
Reading the Serial Numbers on a Fargo Printer ___________________________________________ 15-2
Finding out when a Fargo Card Printer was manufactured ________________________________ 15-2
Reviewing Example No. 1: Serial Number A1280224 ___________________________________ 15-2

Section 16: Reviewing Spare Parts Lists ______________________________________ 16-1
Reviewing Spare Parts List for HDP5000 and HDP5000-LC ______________________________ 16-1

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

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Section 17: Glossary of Terms ______________________________________________ 17-1
Section 18: Index_________________________________________________________ 18-1

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

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Fargo Electronics, Inc.

Section 1: Printer Overview
How to use the guide
The HDP5000 High Definition Card Printer/Encoder User Guide is designed to provide
installers and technicians with quick, efficient lookup of related procedures, components and
terms. The Guide can be used effectively either in soft or hard copy, depending on the
preference of the installer or technician.
Manual

Description

Glossary of Terms and
Technical/Functional
Specifications (hyper-linked)

You can go directly to the Glossary of Terms, Technical
Specifications and Functional Specifications to learn how
to use the processes, procedures, functions and windows
for the HDP5000 within concise, correlative tables.

Table of Contents (hyperlinked)

You can use the automated Table of Contents to quickly
locate, for example, an error message, a procedure, the
index or an appendix.

Cross-Referencing (hyperlinked)

You can use the cross-referencing links to quickly locate,
for example, an error message or a procedure.

Comprehensive Index
(hyper-linked)

You can use the Comprehensive Index to quickly locate
information on the HDP5000, relating to a specification, a
procedural step, a window or screen, a component, a
term, a qualifier or a related feature to this Printer.

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

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Safety Messages (review carefully)
Symbol

Critical Instructions for Safety purposes

Danger:

Failure to follow these installation guidelines can result in death
or serious injury.
Information that raises potential safety issues is indicated by a
warning symbol (as shown to the left).

Caution:

•

To prevent personal injury, refer to the following safety
messages before performing an operation preceded by this
symbol.

•

To prevent personal injury, always remove the power cord prior
to performing repair procedures, unless otherwise specified.

This device is electrostatically sensitive. It may be damaged if
exposed to static electricity discharges.
Information that raises potential electrostatic safety issues is indicated
by a warning symbol (as shown to the left).
•

To prevent equipment or media damage, refer to the following
safety messages before performing an operation preceded by this
symbol.

•

To prevent equipment or media damage, observe all
established Electrostatic Discharge (ESD) procedures while
handling cables in or near the Circuit Board and Printhead
Assemblies.

•

To prevent equipment or media damage, always wear an
appropriate personal grounding device (e.g., a high quality wrist
strap grounded to avoid potential damage).

•

To prevent equipment or media damage, always remove the
Ribbon and Cards from the Printer before making any repairs,
unless otherwise specified.

•

To prevent equipment or media damage, take jewelry off of
fingers and hands, as well as thoroughly clean hands to remove
oil and debris before working on the Printer.

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

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HDP5000 Process Flow (in table format)
Reviewing the HDP5000 Boot-up Sequence
Step

Process

The Card feed stepper turns ON (to check for a card in the card path).

The Lam Headlift turns until the head up position is returned from the Headlift
Sensor).

The Film transfer take-up Motor turns ON to take up any slack in the film.

The Print Headlift turns until head up position is returned from Headlift
Sensor.

The Print Ribbon moves forward until it finds the yellow panel, pauses,
advances to magenta, then backs up to yellow (the Ribbon Sensor detects
the color of the ribbon).

The Transfer Film advances forward two panels from supply (advances until
the Print Film Sensor senses 2 marks on the Film).

The Transfer Film advances forward one panel from supply (advances until
the Print Film Sensor senses 1 mark on the Film).

The Transfer Film reverses for one panel onto supply (reverses until the Print
Film Sensor senses 1 mark on the Film).

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

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Reviewing the HDP5000 Sequence of Operations
The following sequence describes a dual-sided, full color print job with magnetic encoding.
Step

Process

The File information is received from the PC.

The Heater warms up and/or maintains the heat on the hot Roller using the
RTD (Resistive Thermal Device) to help maintain the desired temp.

The DC Motor and Stepper Motor turn ON and run until a card is seen by the
card Sensor, which will cause the Card Input Motor to stop.
The Stepper will continue to run a certain number of steps to position the card
under the Card Feed/Position Sensor.

For a magnetic print job, the Stepper will continue moving the card until the
trailing edge is positioned under the Mag Head. All stop.

Stepper will turn ON in reverse direction and encode card. All stop.

Stepper will again turn on and position the trailing edge of the card under the
Mag Head. All stop.

Stepper will turn ON in reverse direction and verify data encoded onto mag
stripe.

Stepper continues transporting card until the trailing edge is positioned under
the Card Feed/Position Sensor. All stop.

The Ribbon Drives turn ON and move until the correct panel is found by the
Print Ribbon Sensor. All stop. (Note: The Print Ribbon Encoder is active
during this step.)
This step occurs simultaneously with Step 10 (below).

The Film Drives turn ON until the Film is positioned with the Film Print
Alignment Sensor. (Note: This is the closest Sensor to the Print Platen Roller.)
All stop. (Note: The Film Ribbon Encoder is active during this step.)

The Headlift Motor engages, moving the Printhead down until Headlift Sensor
is activated. All stop.

The Fan turns ON as required to keep head cool.
Continued on the next page

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

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Reviewing HDP5000 Card Printer Sequence of Operations (continued)
Step

Process

The Ribbon Drives, Film Drive and Print Platen Stepper turn ON and the
Printhead burns the image data until the image data is depleted. All stop. (Note:
The Ribbon Encoders and Film Encoders are active during this step.)

The Headlift Motor engages, moving the Printhead up until the Headlift Sensor is
activated. All stop. The Film Drive reverses the Film Position Sensor to print over
the image (again).

Repeat Steps 9 to 14 for the appropriate number of color/heat seal panels.

The Film Drives turn ON to rewind the printed portion of the Film into position at
the heated Transfer Roller using the Lamination Film Alignment Sensor.

If the heater is not at the required temperature yet, the job will pause.

Stepper engages to move the card to a position directly over the Transfer Roller.
The Card Feed/Position Sensor determines card edge and number of steps to
position card. All stop.

The Headlift Motor turns ON to raise the Transfer Roller and will stop when the
Headlift Sensor is activated. All stop.

The Stepper and Film Drive engage to laminate the printed Film onto the card.
They will turn off after a given number of steps based on the position given by
the card Sensor. All stop. (Note: The Film Encoder is active during this step.)

The Headlift Motor turns ON to lower the Transfer Roller, stopping when the
Headlift Sensor is activated.

The Film Drive and Stepper turn ON for a given number of clicks based on Film
Encoder, until the film is released.

The Stepper turns ON to move the card into Flipper Module to flip the card to the
opposite side. After flipping the card is transported back to the Card
Feed/Position Sensor to repeat Steps 9 to 14.
Upon completion of print all print cycles the card is transported to the Output
Hopper (based on steps from a known from Flipper Card Position Sensor). All
stop.

The Heater is maintained at a set temperature by the RTD when the Printer is
ON. The cooling fan is ON when the Printhead is ON or hot.

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

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Reviewing the Lamination Module Boot-up Sequence
Step

Process

The Lam Headlift turns until the head up position is returned from Headlift
Sensor.

The Lamination Ribbon Motor activates. (Note: The RFID determine the
presence of a roll of lamination.)

The Card Sensor checks for the presence of a card and ejects it if found.

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

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Reviewing the Lamination Module Sequence of Operations
The LAM sequence of operations begins after printing has occurred with the Card Printer.
Step

Process

The card is fed onto the Lamination Module.

The card is fed to the Card Position Sensor.

The Lamination Take-up Motor begins cycling until the Lamination Sensor
detects the mark.

The Card Feed Motor activates to place the leading edge of the card on the Lam
Roller.

The Lam Roller Lift Motor cycles until the Transfer Roller Lift Sensor detects the
roller is down.

The Card Feed Motor and the Lamination Drive Motor activate for the length of
the card.

The Lam Roller Lift Motor cycles until the Lam Roller Lift Sensor detects the
roller is up.

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Section 2: Specifications
The purpose of this section is to provide the User with specific information on the Regulatory
Compliances, Agency Listings, Technical Specifications and Functional Specifications for the
HDP5000 and HDP5000-LC Printers.

Safety Messages (review carefully)
Symbol

Critical Instructions for Safety purposes

Danger:

Failure to follow these installation guidelines can result in death
or serious injury.
Information that raises potential safety issues is indicated by a
warning symbol (as shown to the left).

Caution:

•

To prevent personal injury, refer to the following safety
messages before performing an operation preceded by this
symbol.

•

To prevent personal injury, always remove the power cord prior
to performing repair procedures, unless otherwise specified.

To prevent equipment or media damage, refer to the following
safety messages before performing an operation preceded by this
symbol.

•

To prevent equipment or media damage, observe all
established Electrostatic Discharge (ESD) procedures while
handling cables in or near the Circuit Board and Printhead
Assemblies.

•

To prevent equipment or media damage, always wear an
appropriate personal grounding device (e.g., a high quality wrist
strap grounded to avoid potential damage).

•

To prevent equipment or media damage, always remove the
Ribbon and Cards from the Printer before making any repairs,
unless otherwise specified.

•

To prevent equipment or media damage, take jewelry off of
fingers and hands, as well as thoroughly clean hands to remove
oil and debris before working on the Printer.

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Introduction
The purpose of this section is to provide the User with specific information on the Regulatory
Compliances, Agency Listings, Technical Specifications and Functional Specifications for the
HDP5000 Card Printer/Encoder.

Reviewing the HDP5000 Printer Overview table
HDP5000
Series

Input
Hoppers

HDP5000
(SingleSided Card
Printer/Enco
der)

HDP5000LC (SingleSided Card
Printer/Enco
der)

HDP5000
(Dual-Sided
Card
Printer/Enco
der)

HDP5000LC (DualSided Card
Printer/Enco
der)

Card
Capacity
100

Accepted
Card Size

Encoding
Modules

Lamination
Module

Flipper
Table

CR-80

Optional

CR-80

Optional

Included

Optional

CR-80

Optional

Included

CR-80

Optional

Included

(100 per
Cartridge)

100
(100 per
Cartridge)

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Reviewing the HDP5000 Package
These items are included with your HDP5000:
•

Unpacking Instructions

•

Software Installation CD (includes Printer Driver)

•

Cleaning Roller

•

One (1) power supply with Printer; one (1) power supply with Laminator (if purchased)

Reviewing the HDP5000 (front)

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

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Reviewing the HDP5000 Card Printer
Display - HDP5000 Printer with attached Output Hopper

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

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Regulatory Compliances
Term

Description

CSA

The Printer manufacturer has been authorized by UL to represent
the Card Printer as CSA Certified under CSA Standard C22.2 No.
60950-1-03.

(cUL)

File Number: E145118
FCC

The Card Printer complies with the requirements in Part 15 of the
FCC rules for a Class A digital device.

The Card Printer is listed under UL IEC 60950-1 (2001)
INFORMATION TECHNOLOGY EQUIPMENT.
(Note: This product is intended to be supplied by a Listed Power
Unit marked "Class 2" and rated for 24 V dc, 3.75 to 5 A.)
File Number: E145118

Agency Listings
Term

Description

Emissions
Standards

CE, FCC, CRC c1374, EN 55022 Class A, FCC Class A, EN 55024:
1998, EN 61000-3-2 and EN 61000-3-3.

Safety Standards

UL IEC 60950-1 (2001), CSA C22.2 No. 60950-1-03.

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FCC Rules
This device complies with Part 15 of the FCC rules. Operation is subject to the following two
conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may cause
undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the User will be required to correct
the interference at his own expense.
Reference Safety Messages in this document.

Environmental Protection (China-RoHS)
Environmental Protection Use Period is based on the product being used in an office
environment.

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Technical Specifications
Term

Description

Accepted Card
Thickness

• Print only: .030" (30 mil) to .050" (50 mil) / .762mm to 1.27mm
• Print/Lamination: .030" (30 mil) to .040" (40 mil) / .762mm to
1.02mm

Accepted
Electronic Card
types

HID Proximity Cards, Mifare Contactless Smart Cards and Contact
Smart Cards, iClass

Accepted Card
Types
(Compositions)

ABS, PVC, PET, PETG, Proximity Cards, Contact Smart Cards,
Magnetic Stripe cards and Optical Memory Cards

Card Cleaning

Replaceable cleaning roller (included with each print Ribbon)

Colors

Up to 16.7 million colors and 256 shades per Pixel.

Input Card
Cartridge
Capacity

HDP5000 and HDP5000-LC:
100 cards (.030in./.762mm)
Has refillable Card Cartridge that can either be attached to the
Printer or detached for storage. This allows single feed with the
Card Cartridge removed or with no other cards in the Card
Cartridge

Output Hopper
Card Capacity

HDP5000 and HDP5000-LC:
200 card Output Hopper capacity (.030" / .762mm)
Includes Reject Hopper capability when connected to the Flipper
Module with available storage on the Output Tray or the Lamination
Module

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Technical Specifications (continued)
Term

Description

Card Sizes
(Accepted
Standard sizes)

HDP5000 and HDP5000-LC (See Card tab under Printer
Adjustments):
•

CR-80: This selection is the default form size for the HDP5000.
This will print a 3.370 in. L x 2.125 in. W (85.6mm L x 54mm W)
image including a .04 over-bleed on each of the 4 sides.

•

CR-80 (default values): Card Size supported is 2.204 X 3.452
(56 X 87.7 mm).

Standard Card Size in inches (HDP5000 Printer Driver > Card tab)

Standard Card Size in mm (HDP5000 Printer Driver > Card tab)

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Technical Specifications (continued)
Term

Description

Card Size
(Custom
selection)

Sets Custom Card Size when closing dialog box.
• Print Width default = 2.440, upper limit = 2.440, lower limit =
1.000, cannot be null
• Print Length default = 3.704, upper limit = 3.704, lower limit =
3.000, cannot be null
Changing back to CR-80 resets to CR-80 defaults.
Custom Card Size in inches (HDP5000 Printer Driver > Card tab)

Custom Card Size in mm (HDP5000 Printer Driver > Card tab)

Card Size (inches
and mm)

Choice of inches or mm changes the counter choice on the K Panel
Resin tab. See below.
• Inches displays card size in inches.
• mm displays card size in mm.
Changing Print Width or Print Length dimensions automatically
changes drop down to Custom.

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Technical Specifications (continued)
Term

Description

Colors (dpi)

300 dpi (11.8 dots/mm)

Dimensions

• HDP5000: 11.50"H x 12.25"W x 9.25"D / 292mmH x 313mmW x
235mmD
• HDP5000 + Dual-Sided Module: 11.50"H x 17.50"W x 9.25"D /
292mmH x 445mmW x 235mmD
• HDP5000 + Single-Sided Lam Module: 12.75"H x 25"W x
9.25"D / 324mmH x 635mmW x 235mmD
• HDP5000 + Dual-Sided Module + Dual-Sided Lam Module:
12.75"H x 30"W x 9.25"D / 324mmH x 762mmW x 235mmD
• Lam Module: 12.75"H x 12.25"W x 9.25"D / 324mmH x
313mmW x 235mmD

Display

User-friendly, SmartScreen™ LCD Control Panel

Encoding Options
(only HDP5000
and HDP5000LC)

•

ISO Magnetic Stripe Encoding Module, dual high- and lowcoercivity, Tracks 1, 2 and 3

•

JIS II Magnetic Stripe Encoding Module

•

E-card Docking Station (required for all e-card options or 3rd
party smart card encoding)

•

Contact Smart Card Encoder (ISO 7816), Parts 1-4; T=0 and
T=1

•

Contactless Smart Card Encoder (Mifare®)

•

Prox Card Encoder (HID read-only) (Note: Corporate Express
1000 Cards can be used with special order Weigand/ASCII
Converter)

•

iCLASS™

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Technical Specifications (continued)
Term

Description

Fargo Certified
Supplies

Fargo Card Printer/Encoder requires highly specialized media to
function properly.
To maximize printed card quality and durability, Printhead life and
Printer/Encoder reliability, use only Fargo Certified Supplies, Fargo
warranties are void, where not prohibited by law, when non-Fargo
Certified Supplies are used.

HDP Film Options •

Clear, 1,500 prints

•

Standard Holographic (500 prints) (only HDP5000 and
HDP5000-LC)

•

Custom Holographic, special order (500 prints) (only HDP5000
and HDP5000-LC)

HDP Film
Storage
Temperature

77ºF (25ºC) or lower for no longer than 1.5 years.

Humidity

20% to 80% (non-condensing)

Input Hopper
Card Capacity

HDP5000 and HDP5000-LC:

Interface

• USB 2.0 (high speed) and Ethernet with internal print server

•

100 cards (.030/.762mm)

• Interfacing information for E-card Options
Maximum
Accepted Card
Width

2.125W / 54mmW

Maximum
Accepted Card
Length

3.375L / 85.6mmL

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Technical Specifications (continued)
Term

Description

Memory

16MB RAM

Operating
Temperature

65º F to 90º F (18º C to 32º C).

Options

• Card Lamination Module – single-sided or double sided
• Magnetic stripe encoding dual-sided (simultaneous)
• 200-card input hopper
• Smart card encoding (contact/contactless)
• Dual-sided printing
• Door and cartridge locks
• Printer cleaning kit

Output Hopper
Card Capacity

HDP5000/HDP5000-LC

Overlaminate
Options
(HDP5000-LC
and HDP5000
only)

All overlaminates are available in either clear, holographic globe
design or custom holographic design. They can also be optimized
for use with smart cards and Magnetic Stripes.

Power Supply

•

200 cards (.030mm)

Here are the options:
•

Thermal Transfer Overlaminate, .25 mil thick, 500 prints

•

PolyGuard® Overlaminate, 1.0 mil and .6 mil thick, 250 prints
(PolyGuard available in a CR-80 patch size)

•

80W for HDP5000

•

160W (two 80W bricks) for the HDP5000-LC

(Note: This product is intended to be supplied by a Listed Power
Unit marked "Class 2" and rated for 24 V dc, 3.75 to 5 A.)
Print Area

Over-the-edge on CR-80 cards.

Printing Method

HDP™ Dye-Sublimation / Resin Thermal Transfer

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Technical Specifications (continued)
Term

Description

Print Ribbon
Options

HDP5000 and HDP5000-LC (prints or images):
•

Full color, YMC*, 750 prints

•

Full color with resin black, YMCK*, 500 prints

•

Full color with two resin black Panels, YMCKK*, 500 prints

•

Full color YMC with resin black and heat seal panel for difficultto-print surfaces, YMCKH*, 500 prints

•

Full color YMC with resin black and UV fluorescing panel,
YMCFK*, 500 prints

*Indicates the Ribbon type and the number of Ribbon panels printed
where Y=Yellow, M=Magenta, C=Cyan, K=Resin Black, H=Heat
Seal and F=Fluorescing
Print SpeedBatch Mode

HDP5000 and HDP5000-LC (see note below):
•

38 seconds per card / 95 cards per hour (YMC with transfer)*

•

46 seconds per card / 78 cards per hour (YMCK with transfer)*

•

70 seconds per card / 51 cards per hour (YMCKK with
transfer)*

•

70 seconds per card / 51 cards per hour (YMCFK with
transfer)*

•

50 seconds per card / 72 cards per hour (YMCK with transfer
and dual-sided, simultaneous lamination)*

•

75 seconds per card / 48 cards per hour (YMCKK with transfer
and dual-sided, simultaneous lamination)*

Print speed indicates an approximate print speed and is measured
from the time a card feeds into the Printer to the time it ejects from
the Printer.

Resolution

•

Print speeds do not include encoding time or the time needed
for the PC to process the image.

•

Process time is dependent on the size of the file, the CPU,
amount of RAM and the amount of available resources at the
time of the print.

300 dpi (11.8 dots/mm)

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Technical Specifications (continued)
Term

Description

Single Wire USB
2.0 Encoding
Options

• ISO Magnetic Stripe Encoding, dual high- and low-coercivity,
Tracks 1, 2 and 3
• Contactless Smart Card Encoder (HID iClass and MIFARE)
• Contact Smart Card Encoder reads from and writes to all
ISO7816-1/2/3/4 memory and microprocessor smart cards (T=0,
T=1) as well as synchronous cards
• Prox Card Reader (HID read-only)

Software Drivers

Windows® 2000 / XP / Server 2003

Supply
Frequency

50 Hz / 60 Hz

Supply Voltage

100-240 VAC, 3.8A (HDP5000 and HDP5000-LC)

Supported
Printers/Models

HDP5000:
•

Ethernet

•

USB

HDP5000 with Card Lamination Module:
•

Ethernet

•

USB

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Technical Specifications
Term

Description

System
Requirements

• x86 based PC or compatible
• Windows 2000, Windows XP, Windows 2003
• 500MHz computer with 256MB of RAM or higher
• 500MB free hard disk space or higher

Warranty

Printer: Two year (including On-Call Express, U.S. only); optional
Extended Warranty Program (U.S. only); see below for more detail.
•

Two (2) Year Factory Warranty

•

Covers parts and depot repair

•

First year On-Call-Express (loaner printer)

•

2nd year On-Call-Express available for a fee. This must be
purchased before the first year On-Call-Express expires.

•

Extended Warranties available

Printhead: Lifetime; unlimited pass with Fargo-certified Cards
Weight

• HDP5000: 16 lbs. / 7.3 kg
• HDP5000 + Dual-Sided Module: 22 lbs. / 10 kg
• HDP5000 + Single-Sided Lam Module: 28 lbs. / 12.7 kg
• HDP5000 + Dual-Sided Module + Dual-Sided Lam Module:
36 lbs. / 16.4 kg

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Functional Specifications
The Card Printer utilizes two different, yet closely related printing technologies to achieve its
remarkable print quality for dye-sublimation and resin thermal transfer. See previous section
as needed.
The following describes how each of these technologies works:
Function

Description

DyeSublimation

Dye-Sublimation is the print method the Card Printer uses to produce
smooth, continuous-tone images that look photographic. (Note: This
process uses a dye-based Ribbon roll that is partitioned by a number of
consecutive color Panels.)
•

Process colors: The Panels are grouped in a repeating Series of
three process colors - yellow, magenta and cyan (YMC), along the
entire length of the Print Ribbon.

•

Panels: The Printer always prints the yellow Panel first, followed by
the magenta Panel and the cyan Panel.

•

Printhead: As the Print Ribbon passes beneath the Printhead,
hundreds of thermal elements within the Printhead heat the dyes on
the Ribbon. (Note: When these dyes are heated, they vaporize and
diffuse into the surface of the film and then the film is laminated onto
the card surface. A separate pass is made for each of the three color
Panels on the Ribbon.)

•

Color Shades: By combining the colors of each Panel and by
varying the heat used to transfer these colors, it is possible to print up
to 16.7 million different shades of color. (Note: This blends one color
smoothly into the next, producing photo-quality images with
absolutely no dot pattern.)

•

Dye-Diffusion Thermal Transfer: It is the process of heating a dye
suspended in a cellulous substrate until the dye can flow, diffusing
into the dye receptive surface of the card or InTM. This produces the
image in the surface of the card.

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Printer Components: Resin Thermal Transfer to USB Interface Port
Component

Description

Resin Thermal
Transfer

Resin Thermal Transfer is the print method the Printer uses to print
sharp black text and crisp bar codes that can be read by both infrared
and visible-light bar code scanners.
Like dye-sublimation, this process uses the same thermal Printhead
to transfer color to a film from a resin-only Print Ribbon or the resin
black (K) Panel of a full color Print Ribbon.
The difference, however, is that solid dots of resin-based ink are
transferred and fused to the surface of the film and then the film is
laminated onto the card surface. (Note: This produces very durable,
saturated printing.)

Card Cartridge

Load blank cards into this Cartridge.

Card Output
Hopper

Stores 200 cards.

Card
Lamination
Module

Works in conjunction with the Printer to apply a variety of different
overlaminates to printed cards, providing increased card durability
and security.
(Note: When printing a batch of cards, the Printer can be encoding
and printing one card while the Lamination Module laminates another
card.)

LCD Display

Displays the current status of the Printer.

Printhead

The component of the Printer that actually does the printing. This
component is fragile and must not be bumped or touched with
anything other than a cleaning pen.

Softkey Buttons

Current function is displayed above the button and will change
depending upon the Printer's mode of operation.

Card Cleaning
Roller

Automatically cleans cards for higher print quality. (Note: Replace
this Roller after every 1000+ cards or as needed.)

Power Port

Connect to the included power supply.

USB Interface
Port

Connect to the Windows PC USB cable, LAN Connector.

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Printer Components: LCD and Softkey Control Pad
The Printer provides a two line, thirty-two (32) characters LCD Display that can communicate
helpful information about the Printer's operation. The bottom line of the LCD Display will
always be used to communicate the current function of the Printer's softkey buttons.
This section describes how the LCD Display and Softkey Control Pad work together.
Component

Description

Softkey
Buttons

The Printer has two softkey buttons that appear below the LCD
Display. Their current function is indicated by the words appearing
above them. This function will change according to the Printer's current
mode of operation.
•

Press the corresponding softkey button under the choice you want
to select. If no word appears above a particular button, this
indicates it has no function in that particular mode of operation.

LCD Display

The Printer's LCD Display will change according to the Printer's current
mode of operation.

Ready /
Printer Open
Screens

Once the Printer has finished its system check and with the Printer
closed, the Printer will display Printer Ready to indicate that the Printer
is ready for operation. (Note: The Printer will stay in this mode until it
receives a print job or it is turned OFF.)
•

If the Printer is opened, the Cover is Open screen will appear.
Press either the Forward or Back buttons to move the Printer's
card path Rollers in the indicated direction. (Note: This is helpful
when cleaning the Printer or if clearing jammed media.)

•

All rollers will move even if the Lam cover is not opened.

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Printer Components: LCD and Softkey Control Pad (continued)
Component

Description

Print Status
Screen

During operation, the LCD will indicate the current Print Status by
showing you the area of the Printer that is active. It does this by
displaying the following messages:
•

FEEDING: Indicates that cards are being fed into the Printer.

•

FLIPPING: Indicates that the card is being transported to the
Flipper Module.

•

ENCODING: Indicates the encode station is encoding a card
(appears only if you are using a Printer with an optional built-in
Encoding Module).

•

PRINTING: Indicates the Printer is printing onto the HDP film.

•

RECIEVING DATA: Indicates that the Printer is receiving data from
the PC.

•

TRANSFERRING: Indicates the Printer is transferring an image to
a blank card.

•

LAM: Indicates the Lamination Station is applying an overlaminate
to a card (appears only if using a Printer equipped with the optional
Card Lamination Module.

The Print Status screen always displays Cancel in the lower left and
Pause in the lower right.
The Cancel
button

Use this button to cancel print jobs and reset the Printer for the next
print job. Cancel now has two options:
•

Cancel single job in memory.

•

Cancel all jobs in memory.

This Cancel All function will cancel all print jobs in the Printer and will
completely reset the Printer. In this case, be sure to cancel the print
jobs from the PC before pressing YES.
The Pause
button

Use this button to pause the Printer at any time during operation. Note
the Printer will always finish its current task before pausing.
When the Printer is paused, the Pause softkey button will change to
Resume.
Press Resume to continue Printer operation.

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Printer Components: Print Ribbons
The Card Printer utilizes both dye-sublimation and/or resin thermal transfer methods to print
images (print to film and transfer film to card). Since the dye-sublimation and the resin
thermal transfer print methods each provide their own unique benefits, Print Ribbons are
available in dye-sublimation-only and combination dye-sublimation/resin versions.
To make it easier to remember which Print Ribbons are which, a letter code has been
developed to indicate the type of Ribbon Panels found on each Ribbon.
This letter code is as follows:

= Dye-Sublimation Yellow Panel
= Dye-Sublimation Magenta Panel
= Dye-Sublimation Cyan Panel
= Resin Black Panel
= Heat Seal Panel
= Dye-Sublimation Fluorescent Panel

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Printer Components: Blank Cards

Caution: Never run cards with a contaminated, dull or uneven surface through the
Printer. Printing onto such cards will ultimately lead to poor print quality. Always store the
card stock in its original packaging or in a clean, dust-free container. Do not print onto cards
that have been dropped or soiled.
Type

Description

Card Size

These Card Printers accept standard CR80 sized cards (3.375L x 2.125W /
85.6mmL x 54mmW) with a thickness of 30 mil to 50 mil (.030/.762mm).

Card
Design

The Printer will print onto any card with a clean, level and polished PVC
surface. (Important: Composite PVC is recommended over straight PVC
for the best results and for ISO card specification compliance. Single-side
straight PVC does not conform to ISO compliance at this time.)
The Printer will print onto any card with a clean, level and polished PVC
surface.

Card
Surface

Suitable cards must have a polished PVC surface free of fingerprints, dust
or any other types of embedded contaminants.
•

•

In addition, cards must have a completely smooth, level surface in
order for the Printer to achieve consistent color Coverage.
Some types of Proximity cards, for example, have an uneven surface
which will inhibit consistent color transfer.

Likewise, some smart card chips are raised slightly above the cards
surface, which also results in poor color transfer.

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Printer Components: Blank Cards (continued)
Type

Description

UltraCard
stock

Due to the importance of using high-quality blank cards, a factory-approved
card stock called UltraCard™ is available and recommended for best
results.
•

UltraCard stock has a glossy PVC laminate on top and bottom and is
optically inspected to provide the cleanest, most scratch and debrisreduced cards possible.

•

Two types of these cards are available: UltraCard and UltraCard III.

•

UltraCard stock has a PVC core and offers medium card durability.

•

Recommended: UltraCard III stock has a 40% polyester core and
offers high durability.

Both types of UltraCards produce printed images with a glossy, photoquality finish.

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Printer Components: Card Input and Output Hoppers
Type

Description

Card Cartridge

The Card Cartridge will hold a maximum of 100 cards (based on a
standard 30 mil card thickness).

Printer Components: Card Output Hopper and Reject Hopper
Type

Description

Card Output
Hopper

HDP5000/HDP5000-LC:
All standard HDP Card Printers provide a 200 card capacity Card
Output Hopper (based on a standard 30 mil card thickness). (Note:
This Hopper stores the cards after they are printed.) Shown in the
lower left.
Reject hopper functionality when connected to the Flipper Module.
The storage is available on the output tray or the Lamination
Module.

Reject Hopper

Shown in the upper left of the image below.

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Printer Unit: Reviewing the Card Lamination Module
Danger: The Printer’s Transfer Roller can reach temperatures exceeding 350° F
(175° C). Use extreme caution when operating the Laminator. Never touch the Transfer
Roller unless the Printer has been turned off for at least 20 to 30 minutes.
Select Printer models support the attachment of an optional Card Lamination Module. This
Module can be ordered pre-installed on your Printer from the factory or can be ordered
separately as a field upgradeable Module.

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Printer Components: Transfer Roller
Danger: The Printer’s Transfer Roller can reach temperatures exceeding 350
degree F (175 C). Use extreme caution when operating the Transfer Roller. Never touch the
Transfer Roller unless the Printer Power has been turned off for at least 20 to 30 minutes.
Type

Description

Controls

Both the Printer itself and the Printer’s software Driver control the
built-in Transfer Roller.

Temperature
Adjustment

To change the temperature of the Transfer Roller, adjust its
temperature through the Image Transfer Tab within the Printer Driver
setup window.
Once adjusted, the new temperature settings will be sent down with
the next print job along with the rest of the Printer Driver information.

New
Temperature
Setting

Before printing begins, the Transfer Roller will automatically adjust
itself to the new temperature setting. (Note: This new temperature
setting will remain programmed within the Printer until it is once again
changed within the Printer Driver or until the Printer is turned OFF.)
Whenever the Printer is turned OFF, the Transfer Roller will
automatically reset itself and return to its default temperature the next
time the Printer is turned ON.
Disconnect the Printer's power supply. (Technician Note: Cycling
the Printer’s power supply serves to reset the Transfer Roller to its
default temperature. The temperature setting within the Printer Driver,
however, will stay the same until it is changed.)

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Reviewing the Overlaminates
Important! Fargo Card Printers require highly specialized overlaminates to function
properly. To maximize Printer life, reliability, printed card quality and durability, you must use
only Fargo Certified Supplies. For this reason, the Fargo warranty is void, where not
prohibited by law, if you use non-Fargo Certified Supplies. To order additional materials,
please contact the authorized reseller.

Reviewing the Thermal Transfer Film and PolyGuard Overlaminates
Term

Description

Cross Reference

Thermal
Transfer Film
and
PolyGuard
Overlaminates

The Card Lamination Module will accept
either a Thermal Transfer Film overlaminate
or a Polyester Patch Overlaminate called
PolyGuard™.

See the Loading the
Overlaminate.

•

Thermal Transfer Film: The Thermal
Transfer Film overlaminate is a relatively
thin material which Covers a card Edgeto-Edge and provides a medium level of
card durability and security.)

•

PolyGuard Overlaminate: PolyGuard
is a much thicker material which does
not Cover Edge-to-Edge, but provides
an extremely high level of card durability
and security. (Note: PolyGuard is
available in either a 1.0 or .6 mil
thickness and should always be used for
those applications requiring the highest
degree of card durability and security.)

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Reviewing the CR-80 Patch Size
Term

Description

Cross Reference

CR-80

PolyGuard Overlaminate is available in a
standard CR-80 patch size. (Note: Thermal
Transfer Film overlaminate will accommodate
the CR-80 size.)

See the Loading the
Overlaminate.

Reviewing the Overlaminate Design
Term

Description

Cross Reference

Design

Both PolyGuard and the Thermal Transfer
Film overlaminates are available in either a
clear or generic secure holographic-type
design. (Note: Custom holographic-type
overlaminates are also available with specific
designs, patterns, logos and security
features.)

See the Loading the
Overlaminate.

Please contact the authorized reseller for
more information about custom
Overlaminates.

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Section 3: Installation Procedures
Safety Messages (review carefully)
Symbol

Critical Procedures for Safety purposes

Danger:

Failure to follow these installation guidelines can result in death or
serious injury.
Information that raises potential safety issues is indicated by a warning
symbol (as shown to the left).

Caution:

•

To prevent personal injury, refer to the following safety messages
before performing an operation preceded by this symbol.

•

To prevent personal injury, always remove the power cord prior to
performing repair procedures, unless otherwise specified.

To prevent equipment or media damage, refer to the following
safety messages before performing an operation preceded by this
symbol.

•

To prevent equipment or media damage, observe all established
Electrostatic Discharge (ESD) procedures while handling cables in or
near the Circuit Board and Printhead Assemblies.

•

To prevent equipment or media damage, always wear an
appropriate personal grounding device (e.g., a high quality wrist strap
grounded to avoid potential damage).

•

To prevent equipment or media damage, always remove the
Ribbon and Cards from the Printer before making any repairs, unless
otherwise specified.

•

To prevent equipment or media damage, take jewelry off of fingers
and hands, as well as thoroughly clean hands to remove oil and
debris before working on the Printer.

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Introduction
The following guide will walk you through the installation of the Fargo HDP5000 Driver.

Time Requirement
This software installation process will require approximately 2 to 6 minutes (depending on the
speed of your PC).

System Requirements
The System Requirements are as follows:
• IBM-PC or compatible, Windows® 32 bit 2K/XP, Pentium® class 500 MHz computer with

256MB of RAM or higher, 500MB free hard disk space or higher, USB 2.0

Inspection – HDP5000
While unpacking your Printer, inspect the carton to ensure that no damage has occurred
during shipping. Make sure that all supplied accessories are included with your unit.

Unpacking the Printer
The following items are included with your Printer:
•

Software Installation CD (includes Printer Driver, Online User’s Guide and Printer
Diagnostic Tool)

•

Power Supply with Power Cord (Note: This product is intended to be supplied by a
Listed Power Unit marked "Class 2" and rated for 24 V dc, 3.75 to 5 A.)

•

Card Cleaning Roller

•

Card Cartridge

•

Card Output Bin

•

Warranty Card

•

Registration Card

This is included with the HDP5000-LC Only:
•

Card Lamination Module - Power Supply with Power Cord

(Important: Please use the original packaging when shipping the HDP5000
Printer/Flipper/Laminator. This will require the Laminator Module to be detached from the
Printer or Flipper prior to shipping.)

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Unpacking the Printer (continued)
Display A – See the HDP5000 Printer Installation Guide

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Unpacking the Printer
Display B – See the HDP5000 Printer Installation Guide

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Choosing a Good Location
Follow these guidelines:
•

Place the unit in a location with adequate air circulation to prevent internal heat build-up.

•

Use the Printer's dimensions as a guideline for the minimum clearances to the unit.
(Note: Allow for adequate clearance above the unit to accommodate the height of the
unit with its Covers open.)

•

Do not install unit near heat sources such as radiators or air ducts or in a place subject to
direct sunlight, excessive dust, mechanical vibration or shock.

About Moisture Condensation
If the unit is brought directly from a cold to a warm location or is placed in a very damp room,
moisture may condense inside the unit. Should this occur, print quality may not be optimum.
Leave the unit turned OFF in a warm, dry room for several hours before using. This will allow
the moisture to evaporate.

Caution: For safety purposes, Ethernet is not intended for a direct connection
outside of the building.

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Printer Loading Procedures
Loading the Print Ribbon
Note: Fargo Card Printers require highly specialized supplies to function properly.
•

To maximize Printer life, reliability, printed card quality and durability, you must use only
Fargo Certified Supplies.

•

For this reason, your Fargo warranty is void, where not prohibited by law, if you use nonFargo Certified Supplies.
Step
1

Procedure
Load the Print Ribbon into the Print Ribbon Cartridge until the Rolls click.

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Loading the Print Ribbon (continued)
Step
2

Procedure
Tighten the Print Ribbon.

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Loading the Print Ribbon (continued)
Step
3

Procedure
Insert the Print Ribbon Cartridge into the Printer until it clicks.

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Loading the Clear HDP Transfer Film
Step
1

Procedure
Load the HDP Film into the HDP Film Cartridge until the rolls click.

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Loading the Clear HDP Transfer Film (continued)
Step
2

Procedure
Tighten the HDP Film.

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Loading the Clear HDP Transfer Film (continued)
Step
3

Procedure
Insert the HDP Film Cartridge into the Printer until it clicks.

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Inserting the Card Cleaning Roller
Step
1

Procedure
Remove the Card Cleaning Roller from the Print Ribbon packaging and insert
the Cleaning Roller onto the black spindle from the supply pack.

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Inserting the Card Cleaning Roller (continued)
Step
2

Procedure
Remove the protective sleeve from the Card Cleaning Roller.

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Inserting the Card Cleaning Roller (continued)
Step
3

Procedure
Insert the Card Cleaning Roller into the card input area.

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Loading the Overlaminate
(Note: This procedure only applies to the HDP5000-LC.)
The loading process for both the Thermal Transfer Overlaminate and the PolyGuard™
Overlaminate material is the same. Refer to the following steps to load either type of
overlaminate into the Printer.
Step

Procedure

Remove the overlaminate from its packaging.

Load the Lamination Rolls into the Cartridges until they click.

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Loading the Overlaminate (continued)
Step

Procedure

Tighten the Lamination Rolls.

Insert the Overlaminate Cartridges into the Lamination Module until they click.

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Loading the Overlaminate (continued)
Step
5

Procedure
Close the Lamination Module Front Cover.

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Loading the Blank Cards
Step
1

Procedure
Load the blank cards into the Card Cartridge, as shown below.
Important: The front of the card must face DOWN. The back of the card
or the magnetic stripe on the card must face UP. The Smart Chip is
loaded on the bottom.

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Loading the Blank Cards (continued)
Step
2

Procedure
Place the Card Input Cartridge onto the Printer until it clicks.

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Connecting Power to HDP5000 Printer and Lamination Module

Caution: Do not remove the red Warning sticker across the USB connection. Do
not plug in the USB cable until prompted to do so during the installation of the HDP5000
Printer Driver. See the Installing the Printer Driver on Windows XP and Windows 2000
procedure.
Step

Procedure

The Printer connections are shown in the Displays A to D

Use the same procedure for both the Printer and the Lamination Module.

Display A - Connecting the AC power cable to the power supply.

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Connecting Power to HDP5000 Printer and Lamination Module (continued)
Display B - Connecting the other end of the AC power cable to a Surge Protector. See both
notes below.
Note No. 1: Instead of connecting the AC power cable directly into an AC outlet, it is
recommended that a Surge Protector be used to protect against power surges.
Note No. 2: Some buildings have surge protection built into the electrical outlets. Please
consult your building supervisor regarding this feature.

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Connecting Power to HDP5000 Printer and Lamination Module (continued)
Display C - Connecting the plug from the power supply to the Printer, as shown below.

Display D - Connecting the plug from the power supply to the Lamination Module, as shown
below. The Printer must be attached.

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Printer Driver Installation Procedures
Installation Procedures
Installing the HDP5000 Printer Driver
Step
1

Procedure
Close down all programs and insert the Software Installation CD into your
computer’s CD drive. After a few seconds, the CD’s installer program will
automatically open.
Follow the CD’s on-screen Procedures to complete installation.
(Note: If the CD does not automatically open, use “My Computer” or
“Windows Explorer” to view the contents of the CD. Then, double-click on the
Setup.exe file listed on the CD.)
See the next page.

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Installing the HDP5000 Printer Driver (continued)
Step
2

Procedure
Click on the Next button to continue with the installation.

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Installing the HDP5000 Printer Driver (continued)
Step
3

Procedure
a. Read the License Agreement. Select the I accept the terms of the
license agreement option.
b. Click on the Next button to continue with the installation.

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Installing the HDP5000 Printer Driver (continued)
Step
4

Procedure
a. Select Local to install a USB Printer.
OR
b. Select Network and enter an IP Address for the Printer.

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Installing the HDP5000 Printer Driver (continued)
Step
5

Procedure
Click on the Next button to begin the installation.

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Installing the HDP5000 Printer Driver (continued)
Step
6

Procedure
Wait during the installation.

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Installing the HDP5000 Printer Driver (continued)
Step
7

Procedure
Applies to USB Printer installation:
Connect the USB cable to both the PC and the Printer.

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Installing the HDP5000 Printer Driver (continued)
Step
8

Procedure
Applies to USB Printer installation:
a. Select the Printer Port. (Note: You have the option of selecting
the port only IF you click the BACK button from the previous
screen shot; otherwise, this is automatic.)
b. Wait while the Driver components are being copied to your PC.

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Installing the HDP5000 Printer Driver (continued)
Step

Procedure

Click the Finish button.

Reboot your computer.

You have completed this procedure.

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Printing a Test Print Image
Step

Procedure

Install the YMCK or YMCKK Ribbon in the Printer for the Test Print.

Open the Driver settings.
a. From your computer’s startup menu, select Settings > Printers and Faxes
(Windows XP) or > Printers (Windows 2000).
b. Double click on the HDP5000 Card Printer under the Printer’s window.
c. Select Printing Preferences under the Printer drop-down menu. (Note: This
will bring up the HDP5000 Printing Preferences window.)

a. Select the Card tab, and then click on the Test Print button, as shown in
Display A on the next page.
b. When the Test Print button is selected, an image is copied to the Printer.

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Printing a Test Print Image (continued)
Step
4

Procedure
This completes the HDP5000 High Definition Card Printer/Encoder Installation
Guide.

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Section 4: Accessory Procedures
Safety Messages (review carefully)
Symbol

Critical Instructions for Safety purposes

Danger:

Failure to follow these installation guidelines can result in
death or serious injury.
Information that raises potential safety issues is indicated by a
warning symbol (as shown to the left).

Caution:

•

To prevent personal injury, refer to the following safety
messages before performing an operation preceded by this
symbol.

•

To prevent personal injury, always remove the power cord
prior to performing repair procedures, unless otherwise
specified.

This device is electrostatically sensitive. It may be damaged if
exposed to static electricity discharges.
Information that raises potential electrostatic safety issues is
indicated by a warning symbol (as shown to the left).
•

To prevent equipment or media damage, refer to the
following safety messages before performing an operation
preceded by this symbol.

•

To prevent equipment or media damage, observe all
established Electrostatic Discharge (ESD) procedures while
handling cables in or near the Circuit Board and Printhead
Assemblies.

•

To prevent equipment or media damage, always wear an
appropriate personal grounding device (e.g., a high quality wrist
strap grounded to avoid potential damage).

•

To prevent equipment or media damage, always remove the
Ribbon and Cards from the Printer before making any repairs,
unless otherwise specified.

•

To prevent equipment or media damage, take jewelry off of
fingers and hands, as well as thoroughly clean hands to remove
oil and debris before working on the Printer.

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Using the Security Lock Slot on the HDP5000
Important: Compatible locks are not sold by Fargo Electronics; however, they are readily
available from computer stores.

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Using the Security Lock Slot on the HDP5000 (continued)
The HDP5000 Printer has a Security Lock Slot located in the back lip of the metal chassis to
accommodate a standard laptop security lock.
• To prevent unauthorized removal of the HDP5000, attach an industry standard security
cable to an immovable object and then lock the cable to the Security Lock Slot. (Note:
Fargo does not sell any type of locking device, but provides this feature for your added
security.)
• The lock slot has a plastic covering that needs to be penetrated by the lock. (Note:
Simply push the lock end into the slot with adequate force to break the protective film.)
Follow the locking procedure recommended by the lock vendor.

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Installation and Removal Procedures Flipper and
Lamination Modules
Removing the Output Side Upgrade Cover
Tools needed: Press the Release tab with a flat blade. Use the Snap and Clip process.
Estimated Repair Time: 1 minute
Step

Procedure

1
Caution: Power off the Printer by unplugging the power cord from
the Printer.
2

Press the release tab in back while simultaneously pulling at the center of the
bottom edge.

Reverse instructions to re-assemble. Leave it off if your printer is upgraded for
the Flipper or Lamination Module.

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Installing the Flipper Module Accessory
Parts included: Flipper Module Accessory Kit, PCB-INTF Board, Torx tool and screws
Tools needed: Torx Tool (included in kit)
Estimated Repair Time: 20 minutes
Step

Procedure

1
Caution: Power off the Printer by unplugging the power cord from
the Printer.
2

Remove all USB, Serial, Ethernet communication connections. Remove the
Card Output Hopper.
Important: Do not remove the Covers for this procedure.

The Flipper Module is installed at the output side of the Printer.
If there is a Lamination Module attached, the Flipper Module is placed in
between the Printer and Lamination Module.

a. Remove the Output Side Upgrade Cover (D910139-01).
b. Release the latch on the upgrade cover.
c. Pull on the bottom of the upgrade cover to remove it from the printer.

a. Turn the Printer and the Flipper Module on their back.
b. Use the Torx tool provided to remove the two (2) screws from the bottom
of the Flipper Module. Save the screws for later for reattachment.

Position the Flipper Module attachment tabs and the PCB-INTF Board into
the appropriate slots at the base of Printer. See Display A (below).

Use the two (2) screws to attach the Flipper Module to the Printer. Please
refer to the pictures below.
Continued on the next page

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Flipper Module Accessory (continued)
Display A - Slide the Flipper Module attachment tabs and the PCB-INTF Board into the
appropriate slots at the base of Printer Module. This picture shows the Printer and the Flipper
Module.

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Installing the Lamination Module Accessory
Parts included: Lamination Module Accessory Kit, PCB-INTF Board, Torx Tool and screws
Tools needed: Torx Tool (included in kit)
Estimated Repair Time: 10 minutes
Step

Procedure

1
Caution: Power off the Printer by unplugging the power cord from
the Printer.
2

Remove the USB, Serial, Ethernet communication connections.
Important: Do not remove the Covers for this procedure.

The Lamination Module is installed at the output side of the Flipper Module.
OR
If there is no Flipper Module, it is installed at the output side of the Printer.
Remove the Card Output Hopper.

a. Remove the Output Side Upgrade Cover (D910139-01).
b. Release the latch on the Upgrade Cover.
c. Pull on the bottom of the Upgrade Cover to remove it from the printer.

a. Turn the Printer and the Flipper Module on their back.
b. Use the Torx tool provided to remove the two (2) screws from the bottom
of the Flipper Module. Save the screws for later for reattachment.

Slide the Lamination Module attachment tabs and the PCB-INTF Board into
the appropriate slots at the base of Printer or Flipper Module.

Use the two (2) screws provided to attach the Lamination Module to the
Printer. See Display A on the next page.
Continued on the next page

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Installing the Lamination Module Accessory (continued)
Display - Slide the Lamination Module attachment tabs and the PCB-INTF Board into the
appropriate slots at the base of Printer or Flipper Module. This picture shows the Printer, the
Flipper Module and the Lamination Module.

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Section 5: General Troubleshooting
The purpose of this section is to provide the User with specific procedures relating to the
LCD Messages, Communication Errors, Card Feeding Errors, Encoding Errors, Printing
Process Errors, Transfer Process Errors and Diagnosing the Image Problems for the
HDP5000.
Important! Fargo Card Printers require highly specialized print Ribbons to function properly.
To maximize Printer life, reliability, printed card quality and durability, you must use only
Fargo Certified Supplies. For this reason, your Fargo warranty is void, where not prohibited
by law, if you use non-Fargo Certified Supplies. To order additional materials, please contact
your authorized reseller.

LCD Messages
The LCD display shows the current status of the Printer. Refer to the cause and solution
tables in this section for all possible LCD messages. (Note: These tables display the LCD
messages in alphabetical order. If the LCD message is communicating an error or requires
an action, these tables will also offer a solution to what should be done.)

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Safety Messages (review carefully)
Symbol

Critical Instructions for Safety purposes

Danger:

Failure to follow these installation guidelines can result in
death or serious injury.
Information that raises potential safety issues is indicated by a
warning symbol (as shown to the left).

Caution:

•

To prevent personal injury, refer to the following safety
messages before performing an operation preceded by this
symbol.

•

To prevent personal injury, always remove the power cord
prior to performing repair procedures, unless otherwise
specified.

This device is electrostatically sensitive. It may be damaged if
exposed to static electricity discharges.
Information that raises potential electrostatic safety issues is
indicated by a warning symbol (as shown to the left).
•

To prevent equipment or media damage, refer to the
following safety messages before performing an operation
preceded by this symbol.

•

To prevent equipment or media damage, observe all
established Electrostatic Discharge (ESD) procedures while
handling cables in or near the Circuit Board and Printhead
Assemblies.

•

To prevent equipment or media damage, always wear an
appropriate personal grounding device (e.g., a high quality wrist
strap grounded to avoid potential damage).

•

To prevent equipment or media damage, always remove the
Ribbon and Cards from the Printer before making any repairs,
unless otherwise specified.

•

To prevent equipment or media damage, take jewelry off of
fingers and hands, as well as thoroughly clean hands to remove
oil and debris before working on the Printer.

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Troubleshooting - LCD and Printer Error Message
Tables.
This section provides two troubleshooting tables for the LCD error messages and the Printer
error messages. Each table uses a 3-column presentation to present a specific LCD or
Printer error message, its cause and its solution.
• This allows the troubleshooter to identify the error and its cause, and then perform the
procedure (provided in the solution column).
• This standard mode of identifying the problem and its solution should provide an efficient
method of troubleshooting this printer.
• If you encounter problems beyond the capabilities of these two error message tables, you
should contact www.fargosupport.com

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

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How to use the LCD Error Message Table (example provided)
The PC Error Message in Column 1 (LCD Error Message) provides the Lower Left Corner
Number. This number identifies the PC Error Message screenshot with its respective LCD
Error Message.
•

Note the correlation between Column 1 (below) and the PC Error Message window
(below).

•

This allows you to correlate the LCD Error Message with the PC Error Message
(identifying number), then troubleshoot your Printer as needed.

Display – Single Example from the LCD Error Message Table
LCD Error Message

Cause

Solution

Unable to Feed Card

The Printer is unable to feed
a card from the Card
Cartridge.

Verify there are cards in the
cartridge.

(PC Error Message
Nos. 14 and 81)
Matches with the
screenshot below.

Verify cards are not stuck
together or jammed, and they
are the correct thickness.

Display – Unable to Feed Card (screenshot; Lower Left Corner Number, 14)

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

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Troubleshooting with the LCD Error Message Table
LCD Error Message

Cause

Solution

Calibrate Failed

Film or Ribbon calibration
has failed.

Verify the film is installed
correctly and there is not a
Ribbon installed. If this
problem persists, call for
technical assistance.

Film Sensors need to be
calibrated.

Select Cancel and then
perform the Film calibration
procedure.

The print Ribbon Sensor is
out of calibration.

Select Cancel and then
perform the Ribbon calibration
procedure.

The Front Cover was
opened. This caused the
card transfer to stop OR the
pause button was selected.

Press Resume or Cancel.

A card is jammed in the Print
Station or card flipping area
of the Printer.

Clear the jam.

A card is jammed in the
PROX card encoding area of
the Printer.

Clear the jam.

(PC Error Message
No. 155 and 170)

Calibrate Film
(PC Error Message
No. 159)
Calibrate Ribbon
(PC Error Message
Nos. 128 and 170)
Card Feed Stop
(PC Error Message
No. 137)
Card Jam
(PC Error Message
Nos. 82, 112, and
200)
Card Jam: Prox
(PC Error Message
No. 86)

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

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Troubleshooting with the LCD Error Message Table (continued)
LCD Error Message

Cause

Solution

Card Jam: Smart

A card is jammed in the
smart card encoding area of
the Printer.

Clear the jam.

Card became jammed in the
Printer during transfer.

Clear the jam.

Card cannot be found in the
Printer.

Verify card not jammed in
Printer and select Cancel.

The film is not able to move
correctly. Check for
jams/breaks.

Check for obstruction. If the
problem persists, call for
technical assistance.

The Laminator was unable to
find the mark on the material
in Cartridge 1.

Make sure there are no
obstructions to the Sensor,
and recalibrate the Laminator
Sensor.

The Laminator was unable to
find the mark on the material
in Cartridge 2.

Make sure there are no
obstructions to the Sensor,
and recalibrate the Laminator
Sensor.

For best Printer
performance, replace the
Cleaning Roller Tape
and clean the Printer’s Feed
Rollers and Printhead at this
time.

See Cleaning the Printer.

(PC Error Message
No. 85)
Card Jam: Trans
(PC Error Message
No. 83)
Card Not Found
(PC Error Message
No. 69)
Check Film
(PC Error Message
No. 244)
Check Laminate 1
(PC Error Message
Nos. 213 and 231)
Check Laminate 2
(PC Error Message
No. 232)
Clean Printer
(PC Error Message
No. 71)

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

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Troubleshooting with the LCD Error Message Table (continued)
LCD Error Message

Cause

Solution

Cover is Open

The Cover was left open.

Ensure that the Cover is
properly closed.

A problem was detected
during Printer start-up.

Reset the Printer and try
again. If this problem persists,
call for technical assistance.

A problem was detected
during Printer start-up.

Reset the Printer and try
again. If this problem persists,
call for technical assistance.

EEPROM restored with
factory default values.

If changes were made, then go
into the setting values and
reset these numbers.

The card has been ejected
already.

Click OK to clear the
message. The User might
want to know that a card has
been sent to the reject bin, or
out of the printer, and is either
incomplete or posses a
security risk if not disposed of
properly.

(PC Error Message
No. 46)
E-Card Encoder
Startup Error
(PC Error Message
No. 141)
E-Card Startup Error
(PC Error Message
No. 141)
EEPROM Corrupt
(PC Error Message
Nos. 38, 39, 40, and
144)
Ejecting Card
(PC Error Message
No. 72)

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

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Troubleshooting with the LCD Error Message Table (continued)
LCD Error Message

Cause

Solution

Empty Reject Bin

The reject bin is full.

Remove the large number of
rejected cards from the reject
bin.

(PC Error Message
No. 265)

Click OK to clear the
notification message. (Note:
In some cases, rejected cards
are incomplete or pose a
security risk, and should be
disposed of properly.)
Failed To Initialize
(PC Error Message
No. 141)
Film Align Error
(PC Error Message
Nos. 26 and 176)
Film Break/Jam
(PC Error Message
No. 158)
Film Low
(PC Error Message
No. 156)

Film Out
(PC Error Message
Nos. 156 and 157)

A problem was detected
during Printer start-up.

Reset the Printer and try
again. If this problem persists,
call for technical assistance.

The film is not able to move
correctly. Check for
jams/breaks.

Check for obstruction. If the
problem persists, call for
technical assistance.

The film is not able to move
correctly. Check for
jams/breaks.

Check for obstruction. If the
problem persists, call for
technical assistance.

The HDP film will soon run
out.

If printing a large number of
cards, replace the Film now or
monitor the Printer until the
Film is gone and install a new
Film.

The HDP film has run out.

Install a new roll of film and
press Resume to continue or
Cancel to reset.

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

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Troubleshooting with the LCD Error Message Table (continued)
LCD Error Message

Cause

Solution

Film: Wrong Material

The HDP Film is not installed
properly or has been
damaged.

Verify the correct film is
installed in the film Cartridge.

A card is jammed in the card
flipping area of the Printer.

Open the Printer's Flipping
Module Cover.

(PC Error Message
No. 173)
Flipper Jam
(PC Error Message
Nos. 74 and 199)

Clear any cards in the Flipping
Module by opening the
Printers Cover and using the
Forward and/or Back buttons
located on the Printer’s Front
Cover.
Ensure that the Flipper Module
can rotate freely. Close the
Printer's Flipping Module
Cover.
Press the Resume button on
the Printer’s Front Cover to
continue printing.
To cancel the print, press the
Cancel Print button from the
Driver's display dialog.

Head Loading
(PC Error Message
No. 111)

An unrecoverable error has
occurred during printing.

Reset the Printer and try
again. If this problem persists,
call for technical assistance.

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

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Troubleshooting with the LCD Error Message Table (continued)
LCD Error Message

Cause

Solution

Head Resistance

The EE setting in Driver for
head resistance is out of
range.

Enter a value for head
resistance in the EE settings in
the Driver.

(PC Error Message
No. 6)

Reset the correct value
according to the steps in the
Troubleshooting Section.
If this problem persists, call for
technical assistance.
Head Sensor Error
(PC Error Message
No. 8)

Head Voltage Err
(PC Error Message
Nos. 103 and 105)

Headlift Error
(PC Error Message
Nos. 102, 103, 104,
and 105)
Heater Error
(PC Error Message
No. 161)

The Printhead Temperature
Sensor is not functioning or
is not connected properly.
OR
The Printhead is not cooling
properly.

If the problem persists, call for
technical assistance.

A hardware fault has
prevented setting the correct
Printhead voltage.

Reset the Printer and try
again.

This is a problem with the
Printhead Lift or Transfer
Roller Headlift.

Reset the Printer and try
again.

The Transfer Heater Roller is
too hot.

Reset the Printer and try
again.

If this problem persists, call for
technical assistance.

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

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Troubleshooting with the LCD Error Message Table (continued)
LCD Error Message

Cause

Solution

Invalid Film

An unauthorized film is
installed in the Printer.

Get the correct Film from your
dealer.

Printing disabled at this time.

Press Cancel to abort this
print job and then check
security settings at host
computer.

An unauthorized Ribbon is
installed in the Printer.

Get the correct Ribbon from
your dealer.

The print data sent to the
Printer is corrupt or has been
interrupted.

Reset the Printer and try
again.

A RFID read or write error
occurred on Cartridge 1.

Retry, and if it fails again the
material cannot be used.

A RFID read or write error
occurred on Cartridge 2.

Retry, and if it fails again the
material cannot be used.

The Printer timed out waiting
for communication from the
Laminator.

Check Lam power/connections
and restart the Printer.

(PC Error Message
Nos. 94, 95, 96, 164,
165, and 166)
Invalid Password
(PC Error Message
No. 136)
Invalid Ribbon
(PC Error Message
No. 93)
Job Data Error
(PC Error Message
No. 106)

Lam 1 Tag Err
(PC Error Message
No. 259)
Lam 2 Tag Err
(PC Error Message
No. 260)
Lam Async Error
(PC Error Message
No. 245)

If this problem persists, call for
technical assistance.

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Troubleshooting with the LCD Error Message Table (continued)
LCD Error Message

Cause

Solution

Lam Card Jam

A jam occurred somewhere
between the Printer and the
Laminator.

Open covers and clear the
obstruction/jam.

A jam occurred inside the
Laminator.

Open Lam cover and clear the
obstruction.

There was a communication
failure between the Printer
and Laminator.

Check Lam power/connections
and restart the Printer.

A generic unknown error as
occurred.

Reset the Printer and try
again. If this problem persists,
call for technical assistance.

The card is not ejected from
the Laminator.

The Lamination material is
stuck to the card.

A problem was detected
during Printer start-up.

Reset the Printer and try
again.

(PC Error Message
No. 53, 212, 214, and
215)
Lam Check Card
(PC Error Message
No. 213)
Lam Com Error
(PC Error Message
No. 246)
Lam Error
(PC Error Message
Nos. 237 and 238)52

Lam Card Not
Ejected
(PC Error Message
No. 216)
Lam Handler Startup
Error
(PC Error Message
No. 66)

If this problem persists, call for
technical assistance.

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

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Troubleshooting with the LCD Error Message Table (continued)
LCD Error Message

Cause

Solution

Lam Handler Startup
Error

After powering up the
Printer, the Laminator was
detected, but an error
occurred which would
prevent its use.

Check Laminator power and
connections and restart the
Printer.

A generic unknown error as
occurred in the Laminator.

Check Laminator power and
connections and restart the
Printer.

There is no material loaded
in the Laminator.

Load Laminator material.

The Printer timed out while
processing information
related to the Laminator.

Check Lam power/connections
and restart the Printer.

Material in Cartridge 1 of the
Laminator does not match
the material type specified
by the job.

Make sure Driver material
matches what is actually in the
Laminator.

Material in Cartridge 2 of the
Laminator does not match
the material type specified
by the job.

Make sure Driver material
matches what is actually in the
Laminator.

The Lamination material in
Cartridge 1 is not valid for
this Laminator.

Install valid material.

(PC Error Message
No. 141)
Lam Internal Error
(PC Error Message
No. 48)
Lam No Film
(PC Error Message
No. 157)
Lam Timeout
(PC Error Message
No. 247)
Lam1 Wrong Film
(PC Error Message
No. 233)
Lam2 Wrong Film
(PC Error Message
No. 234)
Laminate 1 Bad
(PC Error Message
No. 259 and 261)

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

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Troubleshooting with the LCD Error Message Table (continued)
LCD Error Message

Cause

Solution

Laminate 1 Jam

A Jam occurred with the
Laminator material in
Cartridge 1.

Open Lam cover and clear the
obstruction

The material is getting low in
Lamination Cartridge 1.

Make sure more is on hand for
when it runs out.

The Laminate in Cartridge 1
has run out.

Replace it with a new roll of
material.

The Lamination material in
Cartridge 2 is not valid for
this Laminator.

Install valid material.

A Jam occurred with the
Laminator material in
Cartridge 2.

Open Lam cover and clear the
obstruction.

The material is getting low in
Lamination Cartridge 2.

Make sure more is on hand for
when it runs out.

The Laminate in Cartridge 2
has run out.

Replace it with a new roll of
material.

(PC Error Message
No. 229)
Laminate 1 Low
(PC Error Message
Nos. 239)
Laminate 1 Out
(PC Error Message
No. 208)
Laminate 2 Bad
(PC Error Message
No. 260 and 262)
Laminate 2 Jam
(PC Error Message
No. 230)
Laminate 2 Low
(PC Error Message
No. 240)
Laminate 2 Out
(PC Error Message
No. 209)

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

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Troubleshooting with the LCD Error Message Table (continued)
LCD Error Message

Cause

Solution

Lm1 Headlift Err

The Laminator failed to
move or sense the lower
(Lam module 1) head.

Check head connections and
call for service/repair.

The Laminator failed to
move or sense the upper
(Lam Module 2) head.

Check head connections, call
for service/repair.

(PC Error Message
No. 217)
Lm2 Headlift Err
(PC Error Message
No. 218)
Mag Encoder Paused
(PC Error Message
No. 143)
Mag Encoder Startup
Error

The Magnetic Encoder is in
a pause state.

A problem was detected
during Printer start-up.

(PC Error Message
No. 63 and 141)
Mag Verify Error
(PC Error Message
No. 30)

Multiple Feed

Reset the Printer and try
again.
If this problem persists, call for
technical assistance.

Print could not verify MAG
write.
OR
The magnetic stripe was not
encoded properly.

Check the Cards and click on
Cancel Print.

Multiple cards were fed into
the Printer.

Remove all cards and try
again.

(PC Error Message
No. 70)

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

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Troubleshooting with the LCD Error Message Table (continued)
LCD Error Message

Cause

Solution

No E-card Encoder

You are trying to send
encoding data, but the
Printer is not configured with
this Encoder type.

You are trying to send
encoding data, but the Printer
is not configured with this
Encoder type.

Film is not installed in the
Printer.
OR
Film RFID tag is bad.

Install the Film and press
Resume.

Two-sided job sent to a onesided Printer.

Verify the Printer has flipper
capabilities via the LCD Menu.

(PC Error Message
No. 202)
No Film
(PC Error Message
No. 28)

No Flip Module
(PC Error Message
No. 201)

To cancel the print, press the
Cancel Print button or the
Cancel button located on the
Printer.

If Flipper capabilities are
present, ensure that the Print
Both Sides option in the
Driver is set correctly.
Press the Resume button on
the Printer’s Front Cover to
continue printing.
To cancel the print, press the
Cancel Print button from the
Driver’s display dialog.

No Flip Module
(PC Error Message
No. 45 and 201)

The desired lamination
requires a Flipper Module.

Change the Cartridge location
of the Lamination material (if it
is dual sided), or buy a Flipper
Module.

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

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Troubleshooting with the LCD Error Message Table (continued)
LCD Error Message

Cause

Solution

No iClass Encoder

You are trying to send
encoding data, but the
Printer is not configured with
this Encoder type.

You are trying to send
encoding data, but the Printer
is not configured with this
Encoder type.

(PC Error Message
No. 177)
No Mag Module
(PC Error Message
No. 31)

No MiFare Encoder
(PC Error Message
No. 203)
No Prox Encoder
(PC Error Message
No. 32)
No Ribbon
(PC Error Message
No. 25)

MAG encoding job sent to
Printer without a MAG
Encoder.
You are trying to send
encoding data, but the
Printer is not configured with
this Encoder type.
You are trying to send
encoding data, but the
Printer is not configured with
this Encoder type.

To cancel, click on Cancel
Print.

You are trying to send
encoding data, but the
Printer is not configured with
this Encoder type.

To cancel, click on Cancel
Print.

No Ribbon is installed in the
Printer.
OR
The Ribbon RFID tag is bad.

Install the correct Ribbon and
press the Resume button
located o the Printer’s LCD
display.
To cancel the print, press the
Cancel Print button from the
Driver's display dialog and the
Cancel button located on the
Printer's LCD display.

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

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Troubleshooting with the LCD Error Message Table (continued)
LCD Error Message

Cause

Solution

No Smart Encoder

You are trying to send
encoding data, but the
Printer is not configured with
this Encoder type.

To cancel, click on Cancel
Print.

An error was detected during
printing.

Reset the Printer and try
again.

(PC Error Message
No. 33)
Printing Error
(PC Error Message
No. 107)

Reboot Required
(PC Error Message
Nos. 9, 65, 67, and
163)
Reinsert Ribbon
(PC Error Message
No. 141)
Remove Card
(PC Error Message
No. 68)
Remove Ribbon
(PC Error Message
No. 139)

If this problem persists, call for
technical assistance.
Unspecified system error
detected by the Printer
Firmware.

Reset the Printer and try
again.

The Ribbon must be
reinserted for proper
functioning of the Printer.

Reinsert the Ribbon or press
Resume.

A card is jammed in the Print
Station or card flipping area
of the Printer.

Clear the jam and press
Cancel.

The print Ribbon is not
installed properly or has
been damaged.

Verify the correct Ribbon is
installed in the Ribbon
Cartridge.

If this problem persists, call for
technical assistance.

Remove it and replace it with
the correct Ribbon.

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

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Troubleshooting with the LCD Error Message Table (continued)
LCD Error Message

Cause

Solution

Remove Lam Mtl

Single Sided Lam job
specified but the material is
loaded in both Modules.

Remove either Lamination
Cartridge.

Single sided lamination on
the back side is specified but
material is loaded in the Lam
1 Module.

Remove Cartridge 1.

Single sided lamination on
the front side is specified but
material is loaded in the Lam
2 Module.

Remove Cartridge 2.

The Ribbon is not able to
find the next panel correctly.
Check for jams/breaks.

If jammed, clear the jam. If
broken, repair by taping the
Ribbon back on to the take-up
core.

(PC Error Message
No. 210)
Remove Lam1 Mtl
(PC Error Message
No. 204)
Remove Lam2 Mtl
(PC Error Message
No. 205)
Ribbon Break/Jam
(PC Error Message
No. 99, 108, and
109)

Press Resume to continue or
Cancel to abort.
Ribbon Low
(PC Error Message
No. 92)

The print Ribbon will soon
run out.

If printing a large number of
cards, replace the Ribbon now
or monitor the Printer until the
Ribbon is gone and install a
new Ribbon.

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

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Troubleshooting with the LCD Error Message Table (continued)
LCD Error Message

Cause

Solution

Ribbon Miscue

The Ribbon is not able to
find the next panel correctly.
Check for jams/breaks.

If jammed, clear the jam. If
broken repair by taping the
Ribbon back on to the take-up
core.

(PC Error Message
No. 97)

Press Resume to continue or
Cancel to abort.
Ribbon Out
(PC Error Message
No. 91, 100 and 101)
Ribbon Tension
(PC Error Message
No. 98)

The print Ribbon has run
out.

Install a new Ribbon and press
Resume to continue.

The Ribbon tensions may be
out of range.

Check and adjust the setting
through the TOOLBOX under
the Advanced Settings tab.
If this problem persists, call for
technical assistance. Press
Resume to continue or cancel
to abort.

Ribbon: Wrong
Material
(PC Error Message
No. 93, 122, and
172)
System Fault
(PC Error Message
No. 164)

The print Ribbon is not
installed properly or has
been damaged.

Verify the correct Ribbon is
installed in the Ribbon
Cartridge.

Unspecified system error is
detected by the Printer
Firmware.

Reset the Printer and try
again.
If this problem persists, call for
technical assistance.

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

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Troubleshooting with the LCD Error Message Table (continued)
LCD Error Message

Cause

Solution

Unable to Feed

The Printer is unable to feed
a card from the Card
Cartridge

Verify there are cards in the
Card Cartridge.

Command resulted in an
error.

See Resolving the
Communication Errors.

The Printer has stopped
receiving data from the PC.

Reset the Printer and try again.

The print film installed in the
Printer does not match the
film type selected in the
Printer Driver.

Replace film in Printer with type
specified in the Driver.

(PC Error Message
Nos. 14 and 81)

Utility Error
(PC Error Message
Nos. 129)
Waiting for Data
(PC Error Message
No. 147)
Wrong Film
(PC Error Message
Nos. 162 and 163)

Verify cards are not stuck
together or jammed, and they
are the correct thickness.

If this problem persists, call for
technical assistance.

A reboot is required.

OR
A Self-test job cannot be
printed with the print media
installed.
Wrong Ribbon
(PC Error Message
No. 93)

The print Ribbon installed in
the Printer does not match
the Ribbon type selected in
the Printer Driver.
OR
A Self-test job cannot be
printed with the print media
installed.

Replace Ribbon in Printer with
type specified in the Driver.

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

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Troubleshooting with the Printer Error Message Table
Printer Error
Message

Cause

Solution

General Error

A general Printer error
has occurred.

Press Cancel on the printer or click
on Cancel Print.

Card Not Found

The Printer is unable to
find the card.

Please check Printer for a card or
other obstruction, remove the card
and cancel the print by pressing the
Cancel Print button from the
Driver’s display dialog or the Cancel
button, located on the Printer.

Cover is Open

The Printer cannot start
printing because the
Cover is open.

Close the Cover to continue printing.

Unable to Feed

The Printer is unable to
feed a card from the Card
Cartridge.

Ensure that cards are available and
loaded correctly, press the Resume
button located on the Printer's LCD
display to continue printing.
To cancel the print, press the
Cancel Print button from the
Driver's display dialog and the
Cancel button located on the
Printer's LCD display.

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

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Troubleshooting with the Printer Error Message Table (continued)
Printer Error
Message

Cause

Solution

Card Jam

A Card has become
jammed in the Printer.

a. Open the Printer's Front Cover
and remove the Print Ribbon
and Film Cartridges.
b. Clear any cards in the printer by
using the Forward and/or Back
Buttons located on the printer’s
LCD display.
c. Re-insert the Ribbon and close
the Printer’s Front Cover.
d. Press the Resume button
located on the Printer's LCD
display to continue printing.
e. To Cancel the print, press the
Cancel Print button from the
Driver's display dialog and the
Cancel button located on the
Printer's LCD display.

Card Jam (Encoder)

A Card has become
jammed in the Printer's
Encoding station.

a. Open the Printer’s Front Cover
and remove the Print Ribbon.
b. Open the Printer's Flipping
Module Cover.
c. Clear any cards in the Encoding
Module by using the Forward
and/or Back buttons located on
the Printer's LCD display.
d. Re-insert the Print Ribbon and
close the Printer’s Front Cover.
e. Press the Resume button
located on the Printer's LCD
display to continue printing.
f.

To cancel the print, press the
Cancel Print button from the
Driver's display dialog or the
Cancel button located on the
Printer's LCD display.

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Troubleshooting with the Printer Error Message Table (continued)
Printer Error
Message

Cause

Solution

Card Jam (Flipper)

A Card has become
jammed in the Printer's
Flipper Table.

a. Open the Printer’s Front Cover
and the Flipper Module Cover.
b. Clear any cards in the Flipper
Table by using the Forward
and/or Back buttons located on
the Printer's LCD display.
c. Close the Printer’s Front Cover.
d. Press the Resume button
located on the Printer's LCD
display to continue printing.
e. To cancel the print, press the
Cancel Print button from the
Driver's display dialog or the
Cancel button on the Printer's
LCD display.

Card Jam
(Laminator)

A Card has become
jammed in the Printer's
Lamination Module.

a. Open the Printer's Module’s
Front Cover and remove the
Overlaminates.
b. Clear any cards in the
Lamination Module by using the
Forward Arrow and/or Back
Arrow buttons located on the
Printer’s LCD display. The
Printer’s Front Cover must be
open for use of the Forward and
Back buttons.
c. Re-insert the Overlaminate(s)
and close the Lam Module’s
Front Cover.
d. Press the Resume button
located on the Printer's LCD
display to continue printing.
e. To cancel the print, press the
Cancel Print button from the
Driver's display dialog or the
Cancel button on the Printer's
LCD display.

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Troubleshooting with the Printer Error Message Table (continued)
Printer Error
Message

Cause

Solution

Card Eject Error

The Printer is unable to
eject a card.

Please check Printer for a card jam
or other obstruction and press the
Resume button located on the
Printer's LCD display to continue
printing.
To cancel the print, press the
Cancel Print button from the
Driver's display dialog or the Cancel
button located on the Printer's LCD
display.

Flipper Jam

The Flipper Table has
jammed while either
aligning itself or flipping a
card.

a. Open the Printer's Flipper
Module Cover.
b. Clear any cards in the Flipper
Module by using the Forward
and/or Back buttons located on
the Printer’s Front Cover.
c. Ensure that the Flipper Table
can rotate freely. Close the
Printer's Flipper Module Cover.
d. Press the Resume button on the
Printer’s Front Cover to continue
printing.
e. To cancel the print, press the
Cancel Print button from the
Driver's display dialog.

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Troubleshooting with the Printer Error Message Table (continued)
Printer Error
Message

Cause

Solution

No Flipper

The Printer does not have
flipping capabilities.

a. Verify the Printer has flipper
capabilities via the LCD Menu.
b. If Flipper capabilities are
present, ensure that the Print
Both Sides option in the driver
is set correctly.
c. Press the Resume button on the
Printer’s Front Cover to continue
printing.
d. To cancel the print, press the
Cancel Print button from the
Driver’s display dialog or press
the Cancel button located on
the Printer's LCD display.

Ribbon RFID Error

The ribbon tag information
is corrupted or incorrect.

Check that the Ribbon is installed
properly. Cancel is the only option.
Press the Cancel Print button from
the Driver’s display dialog, or the
Cancel button located on the
Printer's LCD display.

Wrong Ribbon
Installed

An incorrect ribbon has
been installed, or a driver
setting is incorrect.

Check that the ribbon is correct for
the printer and job. Press the
Resume button located on the
Printer's LCD display to continue
printing.
To cancel the print, press the
Cancel Print button from the
Driver’s display dialog, or the
Cancel button located on the
Printer's LCD display.

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Troubleshooting with the Printer Error Message Table (continued)
Printer Error
Message

Cause

Solution

No Ribbon Installed

No Print Ribbon is
installed in the Printer.

Install the correct Ribbon and press
Resume on the LCD display.

Ribbon Out

The Print Ribbon installed
in the printer is empty.

Install a new Ribbon and press
Resume on the LCD display.

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Troubleshooting with the Printer Error Message Table (continued)
Printer Error
Message

Cause

Solution

Ribbon Break/Jam

A Ribbon break/jam has
been detected inside the
Printer.

The printer has determined that the
installed ribbon has either jammed
or broken.
a. Open the Printer Cover and
remove the Print Ribbon. If
ribbon is jammed, remove jam
and tighten ribbon.
b. Clear any cards in the printer by
using the Forward and/or Back
buttons located on the Printer's
LCD display.
c. Tape the ends of the Ribbon
together and wind any excess
onto the Take-up Spool of the
Print Ribbon.
d. Re-install the Print Ribbon, close
the Printer Cover and press the
Resume button located on the
Printer's LCD display to continue
printing.
e. To cancel the print, press the
Cancel Print button from the
Driver's display dialog and the
Cancel button located on the
Printer's LCD display.

Ribbon Sensor Error

The Printer cannot find
the next panel on the Print
Ribbon.

Recalibrate the Ribbon Sensor
using the Calibrate Ribbon Tab
within the Toolbox.
To cancel the print, press the
Cancel Print button from the
Driver's display dialog and the
Cancel button on the Printer's LCD
display.

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Troubleshooting with the Printer Error Message Table (continued)
Printer Error
Message

Cause

Solution

Invalid Ribbon

An incorrect Print Ribbon
has been installed in the
Printer. (This is if you are
using a SecureMark
Ribbon).

A non-SecureMark Ribbon is
installed in a SecureMark Printer.
a. Replace with the appropriate
SecureMark Ribbon and press
the Resume button located on
the Printer's LCD display to
continue printing.
b. To cancel the print, press the
Cancel Print button from the
Driver's display dialog and the
Cancel button located on the
Printer's LCD display.
c. Install a Certified Print Ribbon
and press the Resume button
located on the Printer's LCD
display to continue printing.
d. To cancel the print, press the
Cancel Print button from the
Driver's display dialog and the
Cancel button located on the
Printer's LCD display.

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Troubleshooting with the Printer Error Message Table (continued)
Printer Error
Message

Cause

Solution

Invalid Ribbon

The ribbon installed does
not match the SecureMark
configuration of the
printer.

Install a Certified Print Ribbon and
press the Resume button located
on the Printer's LCD display to
continue printing.
To cancel the print, press the
Cancel Print button from the
Driver's display dialog and the
Cancel button located on the
Printer's LCD display.

Invalid Ribbon

Ribbon Error

An incorrect Print Ribbon
has been installed in the
Printer.

Check that the ribbon is correct for
the printer and retry.

The Print Ribbon caused
a general error.

Press the Resume button located
on the Printer to continue.

To cancel, click on Cancel Print.

To cancel, press the Cancel Print
button or the Cancel button located
on the Printer.

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Troubleshooting with the Printer Error Message Table (continued)
Printer Error
Message

Cause

Solution

No Magnetic
Encoder Installed

A print job with Magnetic
encoding was sent with no
Magnetic Encoder
installed in the printer.

Ensure that no encoding data is
being sent with the print job and
reprint the card.

Mag Verify Error

The printer is unable to
verify encoded data.

Check the Cards and click on
Cancel Print.

No Mag Strip
Present

The Printer is unable to
find a Magnetic stripe on
the card.

Check the Cards and click on
Cancel Print.

No Smart Card
Encoder

No Smart Card Encoder is
installed in the printer.

To cancel, click on Cancel Print.

No Prox Card
Encoder

No Proximity Card
Encoder is installed in the
printer.

To cancel, click on Cancel Print.

Headlift Error

The Headlift Sensor is not
detecting movement from
the Headlift Cam.

Reboot the Printer by cycling power.

The Password entered is
not a valid password.

Press OK to enter another
password.

Invalid Password

To cancel, press the Cancel Print
button.

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Troubleshooting with the Printer Error Message Table (continued)
Printer Error
Message

Cause

Solution

Laminator (General
Error)

The Laminator has
reported a general fault.

Press the Resume button located
on the Printer to continue.
To cancel, press the Cancel Print
button or the Cancel button located
on the Printer.

Laminator (Check
Power)

The Laminator's power is
OFF.

Ensure that the laminator's power
cord is properly connected, cycle
power and press the Resume
button to continue.
To cancel, press the Cancel Print
button or the Cancel button located
on the Printer.

Laminator (Heater
Off)

The Laminator's Heater is
OFF.

Press the Resume button to
continue.
To cancel, press the Cancel Print
button or the Cancel button located
on the Printer.

Laminator (Heater
Timed Out)

The Laminator cannot
reach the desired
operating temperature.

a. Reboot the Printer by cycling
power. Check the Laminator
settings in the Printer Driver.
b. Click on the Default button
located on the Lamination Tab
of the driver to set the Laminator
settings to the factory default.
c. Resend the print job.
d. To cancel, press the Cancel
Print button or the Cancel
button located on the Printer.

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Troubleshooting with the Printer Error Message Table (continued)
Printer Error
Message

Cause

Solution

No Laminator Film
Installed

No laminator Film is
installed in the laminator
unit.

Ensure that the appropriate
Laminator Film is installed.

An incorrect laminator film
has been installed, or a
driver setting is incorrect.

Ensure that the appropriate
Laminator Film is installed and
press the Resume button located
on the Printer to continue printing.

Wrong Laminator
Film Installed

To cancel the print, press the
Cancel Print button or the Cancel
button located on the Printer.

To cancel, press the Cancel Print
button or the Cancel button located
on the Printer.
Laminator Film Out

The Film installed in the
laminator is empty.

The Film installed in the laminator is
empty.

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Troubleshooting with the Printer Error Message Table (continued)
Printer Error
Message

Cause

Solution

Laminator Film
Break/Jam

A Film break/jam has
been detected inside the
Laminator.

The printer has determined that one
or both overlaminate films have
either jammed or broken.
a. Open the Laminator Cover and
remove the Laminator
Cartridge(s). If overlaminate is
jammed, remove jam and tighten
the material
b. Clear any cards in the printer by
using the Forward and/or Back
buttons located on the Printer's
LCD display.
c. Tape the ends of the
overlaminate together and wind
any excess onto the Take-up
Spool of the Overlaminate.
d. Re-install the Laminator
Cartridge(s), close the Laminator
Cover and press the Resume
button located on the Printer's
LCD display to continue printing.
e. To cancel the print, press the
Cancel Print button from the
Driver's display dialog and the
Cancel button located on the
Printer's LCD display.

Laminator Film
Sensor Error

Remove Laminator
Film

The Laminator cannot find
the next panel on the
Film.

Check that the Film is installed
properly and press Resume.

To continue, remove the
laminator's film.

Open the Laminator's Front Cover.
Remove the film and close the
Laminator's Front Cover.

To cancel, press the Cancel Print
button or the Cancel button located
on the Printer.

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Troubleshooting with the Printer Error Message Table (continued)
Printer Error
Message

Cause

Solution

Print Film Out

The Print Film installed in
the printer is empty.

Install new Film and press the
Resume button to continue printing.
To cancel the print, press the
Cancel Print button or the Cancel
button located on the Printer.

Print Film is not
Installed

No Print Film is installed in Install the Film and press Resume.
the Printer.
To cancel the print, press the
Cancel Print button or the Cancel
button located on the Printer.

Print Film Sensor
Error

The Printer cannot find
the next panel on the Print
Film.

Check that the Print Film is installed
properly and press Resume.

An incorrect Print Film has
been installed, or a driver
setting is incorrect.

Ensure that the appropriate Print
Film is installed and press the
Resume button located on the
Printer to continue printing.

Wrong Print Film
Installed

To cancel the print, press the
Cancel Print button or the Cancel
button located on the Printer.

To cancel, press the Cancel Print
button or the Cancel button located
on the Printer.

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Troubleshooting with the Printer Error Message Table
Printer Error
Message

Cause

Solution

Invalid Print Film
Installed

The Print Film installed
does not match the
SecureMark configuration
of the printer.

A non-SecureMark Film is installed
in a SecureMark Printer.
Replace with the appropriate
SecureMark Film and press the
Resume button on the Printer to
continue printing.
To cancel, press the Cancel Print
button or the Cancel button on the
Printer.

Print Film Error

The Print Film caused a
general error.

Ensure that the appropriate Print
Film is installed and press the
Resume button located on the
Printer to continue printing.
To cancel, press the Cancel Print
button or the Cancel button located
on the Printer.

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Communications Errors
Resolving the Communication Errors
Symptom(s): Incorrect output, communications error on PC or Printer, stalling, no response
from Printer, no job printed, “paper out” error.
Step
1

Procedure
Confirm that the system meets the minimum requirements, as shown here:
•

IBM-PC or compatible.

•

Windows 32 bit 2000/XP, Pentium™ class 500 MHz computer with 256
MB of RAM or higher

•

500 MB free hard disk space or higher

•

USB Port (Optional Ethernet connection)

Confirm the correct installation of the Printer Driver.
a. Close the software program and check the Printer Driver.
b. Reboot the computer.
c. Ensure the Printer Driver is installed correctly. (Note: This pertains
especially if an obsolete Driver was recently removed.)
d. Ensure the correct setup options within the Printer Driver are selected.
e. Confirm that the Driver is current by checking at: www.fargo.com

Confirm the correct installation of the Flipper Table Module Assembly.
a. Reboot the computer.
b. Ensure that the Print Both Sides option in the Printer Driver is set
correctly.
c. Verify the Flipper Table Module Assembly is functioning properly by
printing out cards in a test run.

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Resolving the Communication Errors (continued)
Step
4

Procedure
Determine the problem with printing from the application.
a. Print a self-test from the Printer by pressing Options -> Menu-> Select > Print on the printer’s LCD to ensure that the Printer (itself) is
functioning properly. See the next procedure.
b. Print the Windows test page that is located in the General tab of the
Driver.
c. Use WordPad (a Windows 2000/XP word processing program in the
Accessories Program Group).
1) Go to the File menu and select Page Setup.
2) Click on the Printer button and select the HDP5000 Card
Printer.
3) Click OK and reset all four margins to zero. (Note: The
WordPad will automatically replace the values with its minimum
margins.)
4) Open the program and type: “This is a Test.” then, go to File on
the menu bar and select Print.

Determine whether there is adequate hard Drive space.
(Note: A large volume of temporary files on the computer can cause
communications errors.)
a. Access the temporary files by following this process:
•

Search for all folders called TEMP. Once found, clear out the
contents of the folders.

•

If using Windows 2000/XP/2003 run the System Utility - Disk
Defragmenter found in the Accessories folder of the Start Menu.

•

Use a disk cleanup utility (such as Disk Cleanup found in the
System Tools folder of the Start menu) or use a third party
application.

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Printing a Test Image
Step

Procedure

Open the Diagnostic Tool from the Driver. Choose Run Tests to select a
preset test image. Select Self Tests (Note: These images help to determine
if the Printer is functioning properly.)

Scroll to the desired Self Test image from the Choose Test window options
and press the Run Test button.

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Reviewing the Alignment Self Test Card
Step
1

Procedure
Use this card to determine Image Placement and confirm that the Printer is
working properly. (Note: The image consists of sixteen (16) gray scale
boxes and alignment arrows. The gray boxes are composed from a
composite of YMC color panels.)
Adjust the TOF and EOF settings to change image placement.

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Reviewing the Color Bars Self Test
Step
1

Procedure
Use this card to confirm that image colors are properly reproduced. Image
consists of sixteen graduated steps of RGB and YMCK. (Note: This print will
provide maximum image size, giving complete card Coverage on a CR-80
sized card.)

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Reviewing the Device Settings Self Test
Step
1

Procedure
Use this card to view the Printer settings and counts for Card Count (CC),
Card Cleaning Count (TC) and others.
The Card Count is the total number of cards the Printer has produced.

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Reviewing the YMCK Self Test
Step
1

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Reviewing the Magnetic Self Test
Step
1

Procedure
This option only applies if a Magnetic Encoding Module is installed in the
Printer. (Note: The Printer will feed, encode and eject a card. Be sure to
have high coercivity cards installed when running this test.)

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Reviewing the Resin Self Test
Step
1

Procedure
Use this card to determine that the Resin Panel is printing properly.

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Section 6: Ethernet Option Section
Introduction
The Ethernet option includes the Ethernet port and the internal Printer Server.
•

Printer Management: The Printer Driver provides bi-directional status information so
you can monitor and manage the Printer just as you would any other networked Printer.

•

Compatibility: The Fargo Ethernet option provides compatibility with TCP/IP and 802.3
Ethernet protocols with an IEEE 802.3 10/100Base-T Ethernet female RJ45 connector.

•

Application: The Ethernet Option applies to the Fargo HDP5000 High Definition Card
Printer/Encoder. With the Ethernet Option properly installed and configured, these
Printers are able to print in the same manner as a Printer directly connected to the PC via
a USB interface.

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Technical Specification - Ethernet Option
Here are the system requirements for Ethernet.

Caution: For safety purposes, Ethernet is not intended for a direct connection
outside of the building.
Function

Requirement

Network

An IEEE 802.3 10/100 Base-T Ethernet network is required.

Printer

A Fargo Printer with the Ethernet option installed is required.

Printer
Configuration

Since TCP/IP is used for the network communication, the Printer
must be configured with an IP address and a subnet mask (before it
can be seen on the network).
An additional network setting for the Default Gateway can also be
configured, which allows communication across the subnets.

Host Computer

A PC running Windows 2000, Windows XP, Windows 2003.
(connected to the network) is required.

Host Printer
Driver

The host PC must have installed the correct Printer Driver with
Ethernet support. (Note: This Driver must be configured for printing
to the IP address of the Printer.)

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Functional Specification - Ethernet Option
The Fargo Ethernet option includes these features.
Feature

Description

Simultaneous
Printing

Provides the ability to simultaneously print from multiple PCs to
the network Printer.

Printer Feedback

Provides status information from the network Printer to the PC.

Web Pages

Provides easy Printer configuration with any web browser.

Log Messages

Provides logging of usage and error events via e-mail, UDP or
TCP/IP.

Password Security

Provides security with passwords and configurable User
permission levels.

Telnet

Provides a Telnet command line interpreter for Printer
configuration.

SNMP

Provides an SNMP agent that supports MIB-II.

Upgrades

Provides support for Firmware upgrades over the network.

Troubleshooting

Provides a Ping client for network troubleshooting.

IP Tracer

Provides a utility (IP Tracer) used to find Fargo Printers with
Ethernet connection on a local network. (Note: This utility is
included on the CD-ROM and online at www.fargo.com.)

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Network Services - Overview
The Ethernet option provides the services described in this section. (Note: Other additional
services include a Ping client, address assignment and Printer discovery functions.)

Reviewing the Print Server
The Print Server provides printing services in the same manner as a Printer connected
directly to a USB interface except that the Printer is connected through the local area
network to the client PC. The Print Server must be properly configured in order to provide
this printing capability.
• The Print Server is capable of queuing up to eight (8) client PCs while printing.
Communications between each PC and the Ethernet-enabled Fargo Printer are
implemented over a bi-directional TCP/IP interface.
• All clients are able to send print jobs to the Printer and monitor Printer jobs and errors with
the standard Windows printing system using the Fargo Printer Driver installed on their
local PC.
In this way, the User knows whether or not a print job has been successful. Also, the User
knows what problems have been encountered while processing the print job. Printing using
Ethernet works in a manner similar to the USB-connected PC/Printer.

Reviewing the Web Page Server
An HTTP service serves web pages that provide an interface through which to configure and
monitor the Printer. (Note: Users may also monitor all print jobs that have been sent to the
Printer from any client PC.)

Reviewing the Network Management Interface
The Ethernet enabled Printer operates as an SNMP agent to allow central administrators to
monitor and configure the network interface and the Printer. (Note: A standard host MIB-II is
implemented to maximize the utility of the Printer on the network.)

Reviewing the Telnet Server
The Ethernet interface has a command line interpreter. (Note: The User can connect to the
Printer using a Telnet session on their PC, issue commands to the Printer and receive
response from the Printer.)
The Telnet commands are primarily used for network administration, and they will not be
used by most Users. (Note: These commands will query the state of the Printer and
configure various settings for the Printer. These include network settings, logging setting,
User names and User passwords.)

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Network Management Interface
The SNMP interface is described below.
Interface

Description

SNMP

•

The Ethernet interface is a fully-manageable SNMP agent that supports
MIB-II.

•

The Ethernet interface is MIB II compliant, allowing SNMP managers to
monitor protocol, network and routing statistics.

Telnet Command Line Interface
Initiating a Telnet Session
This procedure shows how to initiate a Telnet session from a PC in order to access the
Telnet services provided by the Printer.
Description
Initiating a
Telnet
session

Follow these instructions to issue Telnet commands.
1. Identify the IP address of your Printer. (Note: See Switching to the
Automatic IP Address Mode.)
2. Initiate a Telnet session from a DOS window on your PC. At the DOS
prompt, enter telnet [IP Address]
•

Example: C:\>telnet 192.168.11.12

•

All Telnet responses from the Printer will then be displayed in the
Telnet session on the PC.

•

All commands entered will be sent to the Telnet client in the
Printer.

3. Enter “help” or “?” to get an on-window list of supported Telnet
commands.

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Reviewing the Telnet Command Table
The following table describes available Telnet commands. (Note: You can enter partial fullword commands: the Printer will respond with additional help. For example, you can enter
“list”, and the Printer will respond with all subcommands to the list command.)
Telnet Command

Command Purpose

Command Format

Display help for Telnet
commands.

help

reset

Reset the Ethernet interface
for the HDP5000
Printer/Encoder.

ping

Send a ping command to
another IP address as a test
of the Ethernet interface.

reset

ping

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Reviewing the Telnet Command Table (continued)
Telnet Command

Command Purpose

Command Format

list

all

Display all information about this
Printer.

list all

diff

Display all differences between
current and stored network
settings.

list diff

uptime

Display how long since the
interface was last reset.

list uptime

sysinfo

Display information about the
Printer (i.e., model, label, contact,
location, Firmware version and
date, and serial number).

list sysinfo

ribbon

Display information about the
installed Ribbon in the Printer.

list ribbon

net

Display information about the
current network settings of the
Ethernet interface.

list net

stored

net

Display information about the
stored network settings of the
Ethernet interface.

list stored net

default

net

Display information about the
default network settings of the
Ethernet interface.

list default net

Display information about the
defined User names and their type
(root or guest privileges).

list User

User

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Reviewing the Telnet Command Table (continued)
Telnet Command

Command Purpose

Command Format

lpq

Display information about
print jobs and their settings.

list lpq

Printer

Display information about
the Printer (i.e., model
number, Firmware version
and serial number).

list Printer

Display information about
the secure mark settings of
the Printer.

list Printer sm

Printer

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Reviewing the Telnet Command Table (continued)
Telnet Command
set

sysinfo

syslog

Command Purpose

Command Format

contact

Set the contact string.

set sysinfo label []

location

Set the location string.

set sysinfo location []

label

Set the label string.

set sysinfo label []

from

Set all strings from
default or current
settings.

set sysinfo from default|current

name

Change the name of a
system log path

set syslog name

type

Change the type of a
system log path. This
starts or stops logging
on start of jobs or on
faults.

set syslog type
[[-]job] [[-]pfault]

dest

Change the destination
of a system log path.
This may be set to
none, e-mail, udp or
tcp.

set syslog dest
none|email|udp|tcp

Change the e-mail
address for e-mail
notification for a
system log path. It
must specify a valid email address.

set syslog email

udp

Specify the IP address
of the UPD system
logging program.

set syslog udp

from

Restore system log
path settings from the
default or current
settings.

set syslog from default|current

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Reviewing the Telnet Command Table (continued)
Telnet Command
set

User

add

Command Purpose

Command Format

Add a new User
definition.

set User add

The HDP5000 allows
only two (2) User
definitions.
del

Delete a User
definition.

set User del

passwd

Define a new password
for a User.

set User passwd
[]

type

Specify a User as root
or guest.

set User type
root|guest

Only root Users have
administrative rights to
change network
interface settings.
from

Restore User setting
from default or stored
settings.

set User from default|stored

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Reviewing the Telnet Command Table (continued)
Telnet Command
store

net

ifc

Command Purpose

Command Format

addr

Store a new IP
address.

store net addr

mask

Store a new address
mask.

store net mask

gateway

Store a new default
gateway.

store net gateway

dns

Store a new DNS
server address.

store net dns

domain

Store a new DNS
domain suffix.

store net domain

opts

Enable or disable
automatic address
assignment using
DHCP. Static (nonautomatic) addresses
will come from the
stored or default
settings, depending on
the other settings.

To enable automatic address
assignment:

from

Restore the network
settings from either the
default settings or the
current settings.

store net from default|current

mode

Specify the Ethernet
interface mode as:
automatic, full or half
duplex; 10 or 100 mHz.
(NOTE: 100 mHz. is
not supported by the
HDP5000).

store ifc mode
auto|10half|10full|100half|100full

from

Set the Ethernet mode
settings from the
default or current
settings.

store ifc from default|current

store net opts dhcp
To disable automatic address
assignment:
store net opts -dhcp

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Reviewing the Telnet Command Table (continued)
Telnet Command

Command Purpose

Command Format

save

Save all current settings as
the stored settings in the
permanent memory.

save

load

Take the settings from the
stored memory and make
them the current settings.

load

lpstat

Display information about
the Printer status.

lpstat

This includes the status
and device response.
See the Printer web page
description.
cancel

Cancel a specific print job
from the print queue.

cancel 10

quit

Stop the current Telnet
session.

quit

Ethernet Web Pages – Standard Procedures
Reviewing Web page security
You can use the web pages from your Fargo Ethernet-connected Printer to view several
attributes about the Printer. Users must have administrative rights, and they must enter the
correct password to alter settings of the Printer. See the Reviewing the Web Page Server
section.

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Logging In
When a User attempts to change any setting, they are asked for a User name and password.
(Note: The Guest Users can only view settings.)
Step
1

Procedure
Enter the correct User name:
•

The default administrative User name is root.

•

The default non-administrative User name is guest.

•

Non-administrative Users can only view settings.

Enter the correct password:
•

The default password is an empty string. If the password has not been
changed, leave the field blank.

•

See Password page procedure for changing passwords.

Press Enter or click on the OK button.

If the name and password is not accepted, another login prompt will appear
on screen. (Note: Repeat this procedure with the correct User name and
password.)

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Accessing the Home page
Step

Procedure

Open a window for your network browser application on your local PC.

Find the IP address of the Printer. (Note: See Accessing the HDP5000 IP
Address as needed to get this from the LCD of the Printer.)

Enter the IP address of the Printer you want to access into the address bar of
the browser. (Note: The IP address will change for your printer installation.)

Press Enter or click on GO.

View the Home page. The Home Page displays general information about
the Printer. See the next page.

Display A – See Procedural Steps 2 and 3 (above)

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Reviewing the Home Page
This section provides a display of the HDP5000 Home Page.

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Reviewing the Home Page Categories and Fields (table)
You can view these categories and fields in the following table.
Category

Field

Purpose

Fixed for
Printer

Serial Number

Displays the unique fixed serial number of the
Printer.

Hardware Address

Displays the unique fixed hardware address
(MAC) of the Printer, which is the unique
Ethernet device identifier.

Set by User
Label
(May be
configured via
Telnet or from
the
Administration
web page.)

Set by
Firmware

Indicates the label that the User assigns to the
Printer. This label is reported to the DHCP
server as the Host Name (that may be used by
the DNS server to resolve the IP address of the
Printer).
If left blank, the Printer will use a unique label
based on the MAC address of the Printer.

Location

Indicates the location string that the User
assigns to the Printer.

Contact

Indicates the contact person string that the
User assigns to the Printer.

Printer Firmware
Version

Displays the current Firmware version.

Boot Loader
Firmware Version
(HDP5000 only)

Displays the current boot loader Firmware
version.

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Configuring the Network Settings
The procedures needed to configure the network settings are presented in this section.

Accessing the Network Settings page
The Network page displays the current network settings and allows the User to change the
settings.
Step
1

Procedure
Select the Network link from any web page of the Printer.

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Reviewing the Interface
The Interface display indicates the network speed supported by the Printer.

Reviewing the Current Settings
The Current Settings page section displays the current active network settings for the Printer.
•

These are also labeled as “Dynamic” if they were provided by DHCP or “Static” if they
came from the Stored Settings.

•

The current settings will be “Dynamic” only if Obtain an IP address automatically was
selected when the Printer was restarted last.

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Switching to the Automatic IP Address Mode
Step

Procedure

Select the Network link from any web page of the Printer.

Select the Obtain an IP address automatically radio button to enable the
DHCP/BOOTP, which automatically assigns the network settings.
Even with this button selected, the User can enter Stored Settings, and the
Stored Settings will remain in memory. See below. (Note: This is the default
method.)

Click on the Submit button to save this setting.

Login as a root User if you are so prompted. (Note: Any change of setting
will only be accepted after you have successfully logged in.)

Reboot the Printer to affect this change.

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Changing to the Static IP Address Mode
Step

Procedure

Select the Network link from any web page of the Printer.

Select the Use the following IP address radio button, which prepares the
Printer to use network settings (that the User has manually set).
These manual settings will then be used the next time the Printer is rebooted.

Enter the network settings which are required for Ethernet communications
from within the same subnet.
With only these entries the User will be unable to print from a subnet other
than the subnet on which the Printer is connected. These required settings
are the following:

•

IP Address

•

Subnet Mask

Enter the optional network settings for Ethernet communications across a
router from other subnets, as follows:
•

Default Gateway

Enter the optional network settings for DNS. These are the following:
•

DNS Server Address

•

DNS Domain Suffix

Select the Submit button to save these changes to stored settings in the
memory of the Printer. (Note: These settings will not be lost if the power is
removed from the Printer.)
Continued on the next page

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Changing to the static IP address mode (continued)
Step

Procedure

Login as a root User if you are so prompted. (Note: Any change of setting
will only be accepted after you have successfully logged in.)

Reboot the Printer to effect this change.
See the Reviewing Web page security procedure.

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Using the Clear Changes button
Step
1

Procedure
Click on the Clear Changes button to delete the information in the textboxes
in Stored Settings area. See the lower left corner of this display.

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Using the Media Information page
This page displays Media information about the Ribbon and Film (currently installed in the
Printer).
Step

Procedure

Select the Status link from any web page of the Printer.

Select the Media page link.

View currently-installed Ribbon information pertaining to the following:
•

Part Number

•

SecureMark Part Number

•

Percent Remaining

•

Ribbon Type

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Using the TCP/IP page
The TCP/IP page displays the TCP/IP Status of each Printer connection, which are not
configurable. See the next two pages for displays.
Step

Procedure

Select the Status link from any web page of the Printer.

Select the TCP/IP page link.

View information on all current network connections in the TCP
connections area.
Continued on the next page

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Using the TCP/IP page
See the Using the TCP/IP page procedure.

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Using the Printer page
You can use the Printer page to review current information about the Printer device settings
and print jobs. Device settings include the following:
•

The status which displays information about the current print job.

•

The device which displays information about the Printer.

The fields are described below. See the next page to view the entire Printer page.
Field

Status

Description

status

Idle

Indicates that no print job is active.

Printing

Indicates that the job is being sent to the Printer.

printing –
waiting

Indicates that the communication is being slowed by print
operations.

printing –
blocked

Indicates that the communication has been stopped by some
condition.

canceled

Indicates that the current job was canceled and is being
rerouted.

online

Indicates it is ready to print.

offline

Indicates that the Cover is open or the Printer is not ready to
print.

Printer –
error

Indicates that an error is detected.

Busy

Indicates that printing is in progress.

device

Print
Jobs

This is a display of the current print jobs that have been sent to
the Printer. (Note: The current job that is being received by the
interface is displayed as the active job.)
Cancel a specific print job by selecting the appropriate Cancel
button, which appears when a print job is queued.

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Reviewing the Printer page (continued)
See the previous page for descriptions of the fields.

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Using the System Log page
The System Log page displays the current system log settings and allows the User to
change the settings. (Note: These settings configure how system logging occurs. There are
two logs.)

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Changing the Log Name
By default the names are log1 and log2. However, you can rename them from this page.
(Note: This also updates the link to the corresponding web page.)
Step

Procedure

Select the System Log link.

Select the link for the log name you want to view or configure (the default
choices are log1 or log2). See the previous page.

Enter a new log name in textbox.

Click on the Submit button to save this change.

Login as a root User if you are so prompted. (Note: Any change of setting
will only be accepted after you have successfully logged in.)

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Selecting the Log Type
Step

Procedure

Select the System Log link. See the next page.

Select the link for the log name you want to view or configure (the default
choices are log1 or log2).

Select the Print Job Started checkbox to generate the log entries for each
Print Job Started.

Select the Printer Error checkbox to generate the log entries for each Printer
Error.

Select the Submit button.

Login as a root User if you are so prompted. (Note: Any change of setting
will only be accepted after you have successfully logged in.)

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Selecting the Log Destination
Specify one destination for the log.
Step

Procedure – No event logging.

Select the System Log link.

Select the link for the log name you want to view or configure (the default
choices are log1 or log2).

Select the None radio button when no log is required. (Note: This is the
default.)

Select Submit.

Login as a root User if you are so prompted. Any change of setting will only
be accepted after you have successfully logged in.

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Setting up Email Event logging
Follow this procedure to enable logging using email notification:
Step

Procedure – Specify email logging.

Select the System Log link.

Select the link for the log name you want to view or configure (the default
choices are log1 or log2).

Select the Email radio button to choose email log notification.

Enter a valid e-mail address in the associated textbox.

Select Submit.

Login as a root User if you are so prompted. (Note: Any change of setting
will only be accepted after you have successfully logged in.)

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Specifying UDP Event logging
Follow this procedure to enable logging to a UDP Syslog program.
Step
1

Procedure
Select the System Log link.
•

The messages will be sent via UDP packets to the Syslog port (514) of
the specified host.

•

It is up to the host program to listen to these messages for processing.

•

A syslog host program is necessary to use this method, such as, Kiwi
Syslog Daemon or WinSysLog.

Select the link for the log name you want to view or configure (the default
choices are log1 or log2).

Select the UDP Syslog radio button.

Enter a valid IP address or domain name.

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Specifying UDP Event logging
Step

Procedure

Select Submit.

Login as a root User if you are so prompted. (Note: Any change of setting
will only be accepted after you have successfully logged in.)

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Specifying TCP Event logging
Follow this procedure to send logging messages to a pre-existing IP connection made on the
TCP port.
Step

Procedure

Select the System Log link.

Select the link for the log name you want to view or configure (the default
choices are log1 or log2).

Select the TCP Connection radio button.

Select Submit.

Login as a root User if you are so prompted. Any change of setting will only be
accepted after you have successfully logged in.

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Specifying TCP Event logging (continued)
Step
6

Procedure
Use a host program such as Telnet to receive these TCP logging messages
(Note: Other programs such as HyperTerminal are also used to monitor
TCP connections). See below.
•

Telnet Client: You can use a Telnet client connected to the TCP port
(log1 = 4010, log2 = 4011) rather than the default Telnet port (23).

•

Telnet Session: If there is a Printer at IP address 192.37.23.155 (and
you have configured log1 for TCP logging), then you could initiate a
Telnet session from a DOS window of a PC by entering Telnet
192.37.23.155 4010.

•

Log Messages: All system log messages would then be displayed in
that Telnet session window. (Note: This is a one way connection for
logging only. Any input to the Printer on this connection is ignored.)

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Using the Administration pages
The purpose of the Administration pages is to allow the User to upgrade, reboot, modify
passwords and enter User-specified system information strings.

Using the System Information page
The System Information page displays the current system information and allows the User to
change the system information (which appears on the Home page). See the Using the Home
page for definitions.
Step

Procedure

Select the Administration link.

Select the link for the System web page.
Continued on the next page

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Using the System Information page (continued)
Step
3

Procedure
To change an attribute, type the new entry in one of these boxes:
•

Label textbox

•

Location textbox

•

Contact textbox

Select the Submit button.

Login as a root User if you are so prompted. Any change of setting will
only be accepted after you have successfully logged in.

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Changing the Root Password
The Passwords page allows the User to change the passwords needed to login as a User.
Changes to all settings require a login. (Note: However, these changes are only protected
by password after the password has been set. Users can only be added or removed using
Telnet commands.)
Step

Procedure

Select the Administration link.

Select the Passwords link to get to the Password web page.

Enter the current password in the Root Password Old textbox or leave it
blank if no password has been previously set.

Enter the new password in the Root Password New textbox or leave it
blank if you want to remove the old password.

Re-enter the new password in the Root Password Confirm textbox or
leave it blank if you want to remove the old password.

Select the Submit button.

Log in as a root User (using the password) if you are so prompted. (Note:
Any change of setting will only be accepted after you have successfully
logged in.)

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Using the Reboot pages
Rebooting the HDP5000 restarts the complete Printer, which includes the Print Server.

Rebooting the Printer
The Reboot page allows the HDP5000 User to reboot or reset the Printer and/or enter the
upgrade mode.
Step

Procedure

Select the Administration link.

Log in as a root User (using the password) if you are so prompted. (Note:
Any change of setting will only be accepted after you have successfully
logged in.)

Select the Reboot link.

Select the Reboot button.

Click Yes when prompted.

Wait for the Printer to reboot and display the home page. See the
Reviewing the HDP5000 Home Page display.

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Upgrading the Main Firmware
The Upgrade page allows the User to upload new Firmware to the Printer. For the HDP5000
Printer/Encoder, this Upgrade page provides for upgrading the main Printer Firmware which
includes the Print Server Firmware.
It is only available to the HDP5000 after the Printer has been rebooted into the upgrade
mode.
Step

Procedure

Select the Administration link.

Go to Step 7 if the Upgrade link is shown.

Select the Reboot link if the Upgrade link is not shown.

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Upgrading the Main Firmware (HDP5000 only) (continued)
Step

Procedure

Select the Upgrade button to get Printer into the upgrade mode.

Select the Yes button and wait for reboot, as shown below in Displays A and B.

Display A – Rebooting into the Upgrade Mode

Display B – Waiting for the Upgrade Mode

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Upgrading the Main Firmware (HDP5000 only) (continued)
Step

Procedure

Select Administration when the Home page appears. See Display A below.

Select Upgrade to get to the upgrade page. See Display B below.

Display A – Selecting Administration

Display B – Selecting Upgrade

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Upgrading the Main Firmware (HDP5000 only) (continued)
Step

Procedure

Select the Browse button. See Display A below.

Navigate to and select the appropriate file to upload.

Select the Upgrade button to start the Firmware upload. See Display A below.

Select Reboot when requested. See Display B below.

Display A – Selecting the Browse and Upgrade buttons.

Display B – Continuing to reboot

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Using the Print Path page
The purpose of the Print Path page is to allow the User to view or change the TCP port
numbers used to communicate to the printer.
• If these settings are left to the default entry of 0 then the default ports of 9100, 5400 and
5402 will be used for the RawSocket TCP Port, the CPS Data TCP Port and the CPS
Command TCP Port respectively.
• The CPS Command TCP Port is dependent on the setting of the CPS Data TCP Port
and always two units higher.
Step

Procedure

Select the Print Path link.

View the active configuration of the printer in the Current Settings area on
this page.

New port numbers may be entered into the Stored Settings area in the
text boxes provided on this page.

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Using the Print Path page (continued)
Step

Procedure

Select the Submit button to save these changes to stored settings in the
memory of the Printer. (Note: These settings will not be lost if the power
is removed from the Printer.)

Select the Clear Changes button to delete these changes from this
page.

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Using the Help page
The Help page displays the Help information.
Step

Procedure

Open this web page at the appropriate location by clicking on the Help book
icon at the top of each page. See previous page.

Review the web interface for the Ethernet-enabled Printer.

Additional Procedures
Accessing the Ethernet Status LEDs
The Ethernet Status LEDs can be found on the back of Printers.

Reviewing the HDP5000 LED Table
LED

Flash Rate

Indicates

Green LED

The Network link is present.

(Left)

Off

The Network link is not present.

Amber LED

Off

There is NO network traffic to this IP address.

(Right)

Blinking

There is Network traffic to this IP address.

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Upgrading the Main Firmware with the Fargo
Workbench Printer Utility
The Main Printer Firmware upgrades are done with the same procedure as the USBconnected Printer.
• The PC doing the upgrade must have a Driver installed for the Fargo Printer to be
upgraded.
• Alternatively, a HDP5000 User can upgrade the HDP5000 Main Printer Firmware by using
the HDP5000 Upgrade web page.
Step
1

Procedure
Run the Fargo Workbench Printer Utility by selecting from the start menu the
following:
Start -> Programs -> Fargo -> Fargo Workbench Printer Utility -> Fargo
Workbench

Select the Fargo Printer to upgrade from the Actions Menu, as shown below.

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Upgrading the Main Firmware with the Fargo Workbench Printer Utility
(continued)
Step

Procedure

Access the Upgrade Firmware window from the Actions Menu, as shown
below.

Select the New Firmware File by clicking Browse and selecting the Firmware
file from the appropriate folder.

Begin the upgrade by clicking Upgrade, as shown below.
Refer to the Fargo Workbench Printer Utility User Guide at this time.

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Restoring the Factory Settings for Ethernet
There may be times when you are unable to use the current configuration of the Ethernet
interface. (Note: This could be because you have lost the password for your Printer or you
just cannot get it to work properly.)

Resetting the HDP5000 settings
The HDP5000 has a menu selection that allows the User names and passwords to revert to
default. To reset these settings, select:
Menu: Setup Printer: Network Settings: Reset Passwords.

Changing the HDP5000 LCD Network Settings
The HDP5000 Printer/Encoder will display new menu entries when (a) the Ethernet option is
installed and (b) the Printer has established communications to a host device.
• You can use these procedures to change network settings by using the new LCD menus.

Accessing the Network Setup Menu
Step

Procedure

Apply power to the Printer.

Ensure that the Printer is connected to your network.

Wait up to one (1) minute to allow the Printer to configure the IP address.

Select Options on the LCD.

Select Menu on the LCD.

Select the Next button on the LCD until the Network Settings menu entry
appears.

Press Select when Network Settings appears on the LCD.

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Changing the DHCP Setting
Step
1

Procedure
See the Accessing the Network Setup Menu procedure to access the
Network Settings menu :
Options -> MENU -> Next -> Network Settings

Select Next on the LCD to view the DHCP menu entry.
•

DHCP Enabled indicates that the automatic IP assignment is selected.

•

DHCP Disabled indicates that the static IP assignment is selected.

Press the Change button to switch the DHCP setting.

If you change the setting, you will be prompted to reboot the Printer.

Changing the ANEG setting
The ANEG status indicates the current setting of the network configuration of the Ethernet
interface.
•

This value can be set explicitly by the User to force the Ethernet interface configuration in
cases where auto negotiation fails.

•

Failure of the automatic network configuration can cause slow data transmission, longer
print times or network connection problems.

Follow the procedure provided below.
Step

Procedure

See the Accessing the Network Setup Menu procedure to access the
Network Settings menu (Options ->Menu -> Next -> Network Settings).

Select Next on the LCD to view the ANEG: menu entry.

Press the Change button to change the auto negotiation setting for the
Printer, which will rotate between the following:

•

ANEG: AUTO: Allows the auto negotiation between the Printer and the
host Ethernet interface.

•

ANEG: Full Dup: Forces the full duplex communications between the
Printer and the host Ethernet interface.

•

ANEG: Half Dup: Forces the half duplex communications between the
Printer and the host Ethernet interface.

If you change the setting, you will be prompted to reboot the Printer.

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Saving addresses
Step
1

Procedure.
See the Accessing the Network Setup Menu procedure to access the
Network Settings menu:
Options -> MENU -> Next -> Network Settings

Select Next on the LCD to view the Save Addresses menu entry.

Press the Select button to save the current network settings (IP address,
GW, SN Mask) as the stored settings which will be used when automatic
address assignment using DHCP is disabled.

Resetting Passwords
Step
1

Procedure
See the Accessing the Network Setup Menu procedure to access the
Network Settings menu:
Options -> Menu -> Next -> Network Settings

Select Next on the LCD to view the Reset Passwords menu entry.

Press the Select button to reset the User passwords to the default settings of
empty strings.
(Note: This can be used when the passwords are not known.)

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Accessing the HDP5000 IP Address
Follow this procedure:
Step

Process

Press Info in Display A (below) to continue with the procedure.

Press Next several times to access Display C (IP:).

Press Next one more time, and the IP: address LCD screen will appear. See
Display D as an example.

Your IP address is identified in the final LCD screen. You have completed the
procedure.

Display A – Printer Ready (first step)

Display B – HDP5000 (second step)

Display C – IP: (third step)

Display D – IP: Address (fourth step)

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Ethernet Printer Troubleshooting Procedures
Troubleshooting procedures
If you are having trouble connecting to your Ethernet Printer or printing to it, you should go
through each of the following procedures.
Step

Procedure

Follow the Verifying the Printer Connection procedure on the next page.

Follow the Verifying the Printer IP address procedure on the next page.

Follow the Verifying that your PC can access the Printer using the ping
command procedure.

Verify that you are choosing the correct Printer Driver. (Note: The Driver
must match the model of the Printer.)

Verify that the port configuration of the PC Printer Driver is set to
communicate to the Printer over the correct IP address.
See Frequently-asked Questions.

Follow the Printing a test page procedure.

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Verifying the Printer Connection
Step

Procedure

Ensure that your Printer has a valid network connection.

Verify that the HDP5000 has the green LED on solidly and the amber LED is
flashing with network activity.

If the LEDs do not indicate connection, verify the network connection with
another device.

If the connection is OK, then something may be wrong with the Ethernet
option installation. See the Ethernet Setup and Printer Driver Installation
procedure.

Verifying the Printer IP address
Step
1

Procedure
Check the LCD for a valid IP address (0.0.0.0 is not valid).
• If the IP address is valid go to step 4.
• If the IP address is not valid go to step 2.

If your network is using DHCP, then verify that the Printer has not been
configured to use a static address (unless you have a known unused static IP
address assigned to this Printer).

If you are using a static IP address, verify that there is no other device using
the same address by removing your Fargo Printer and ping to the desired
address.
If any device responds, then you must find a different available IP address.

If the Printer reports an IP address, verify that it matches subnet of the
network where it is connected.
If your Printer has DHPC disabled, then the static IP address may have been
previously set for a different subnet.

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Verifying that your PC can access the Printer using the ping
command
Step
1

Procedure
Follow these instructions to issue a ping command to the Printer:
At a DOS prompt, enter ping [IP Address]
Example: C:\>ping 210.1.10.240
•

If the ping response is successful, move on to the next troubleshooting
procedure. See Display A below.

•

If the ping response is not successful, continue to step 2 of this
procedure. See Display B below.

Display A - Example of sending a ping to the Printer with a successful response

Display B - Example of ping timeout to an invalid IP address

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Verifying that your PC can access the Printer using the ping command
(continued)
Step

Procedure

Verify that the PC and the Printer are connected to the same network.

You may be on different subnets of your network and some of the network
settings for the Printer are not correct. See your network administrator about
this.
(Note: The subnet mask must be the same as other devices on the network,
and that the unique IP address is part of the network specified by the subnet
mask.)

Printing a test page
Step
1

Procedure
Try printing a test page from the Printer Driver properties window.
See Frequently-asked Questions.

If you cannot print a test page, then consider the following:
•

There may be an error at the Printer.

•

There may be a job in the Windows print queue which has stalled.

•

The Printer may be paused or set to operate offline in the Windows print
queue.

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Reviewing Frequently-asked Questions
Question

Answer

How do I know if my
Printer has the Ethernet
option installed?

All HDP5000 models come with Ethernet installed as
standard equipment.

What PC operating
systems work with my
Ethernet Printer?

The Windows 2000/ XP / Server 2003 operating systems
work with your Ethernet Printer.

How do I connect my
Printer to my network?

You can connect from the RJ45 network connection on the
back of your Printer to an available connection on your
network (not directly to your PC). You can use a good
CAT-5 or better cable to make this connection.

How can I find the MAC
address of my Ethernet
Printer?

•

If you know the IP address of your Printer, you can see
the MAC address on the home web page of the Print
Server.
OR

•

If you do not know the IP address or the Printer does
not work with a usable IP address, then the MAC
Address can be found by two methods. These are:
1. The MAC address is listed in the data printed on
the “Printer Settings” self-test card.
2. The Fargo IP-Tracer software tool on the driver CD
can be used to find the MAC address of the printer.
(Note: This can be installed and used to locate all
the Fargo compatible Printers on your network.)
Continued on the next page

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Reviewing Frequently-asked Questions (continued)
Question

Answer

How can I find the IP
address of my Ethernet
Printer?

You can find it in the LCD of the Printer if the Ethernet
option is functioning properly.

Can I print from my PC to
multiple Ethernet Printers?

Yes. Use the Windows “Add Printer Wizard” to create a new
printer instance for the additional printer. This may require
adding a new “Remote TCP/IP Card Printer Port” configured
to communicate to the new printer at the proper IP address.
See the appropriate Windows documentation for additional
help.

Can multiple PC’s print to
my Ethernet Printer?

Yes. Each PC must install the Printer Driver software for the
specific Fargo Ethernet-enabled Printer and connect to the
intended Printer, using the correct IP address.

Can I print from my PC to
an Ethernet Printer on a
different network segment?

Yes. If you know the IP address of the Printer on any
segment of your network, you will be able to print to it.

Can I use Fargo IP-Tracer
to locate Printers on a
different network segment?

No. The IP-Tracer can only locate Fargo-compatible Printers
located in the same network segment (as the PC running IPTracer).

Select Info, then select Next several times until the IP
address is shown.

Continued on the next page

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Reviewing Frequently-asked Questions (continued)
Question
How do I upgrade the
Printer Firmware in my
Ethernet-enabled Printer?

Answer
This is done in the same manner as a USB-connected
Printer. The PC doing the upgrade must have a Driver
installed for the Fargo Printer to be upgraded.
Follow this procedure.
1. Run the Fargo Workbench Printer Utility from the start
menu: Go to the Start -> Programs -> Fargo -> Fargo
Workbench Printer Utility -> Fargo Workbench.
2. Select the Fargo Printer to upgrade from the drop-down
box.
3. Go to the Firmware Updates tab.
4. If you need to download the update file from the Internet,
select the Download Firmware button.
5. Choose the update file with the Select Firmware button.
6. Put your Printer into the upgrade mode. See the
instructions for your specific Fargo Printer.
7. Select the Send Firmware button.

How do I upgrade the Print
Server Firmware for my
HDP5000 Printer?

Since the Print Server is integrated into the main print
Firmware on the HDP5000, there is not a separate Firmware
upgrade for the Printer Server. (Note: Therefore, the
upgrades are done with the main Printer Firmware.)

What is the default User
name and password for
the Printer?

The default passwords are blank (i.e., an empty string).
•

The default Users are as follows: root as the
administrative User and guest as a non-administrative
User.

•

The HDP5000 supports two (2) Users.
Continued on the next page

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Reviewing Frequently-asked Questions (continued)
Question

Answer

What if I lose the password
for my Printer or it is not
accepted?

The HDP5000 has a menu selection that allows the User
names and passwords to revert to default:

What do I do if the IP
address of my Printer is
being changed by my
network?

Follow this procedure:

Options > Menu > Network Settings > Reset Passwords

1. Contact your network administrator. Ask that your
current IP address be reserved or ask that they provide
a specific IP address that you can use to configure the
Ethernet interface.
OR
2. Choose an IP address that you know will not be used by
any other PC, server or network device. Use those
settings to configure your Printer with static network
settings.
(Caution: Do not do this unless you know that these
settings will always be available.)
Continued on the next page

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Reviewing Frequently-asked Questions (continued)
Question
How do I reconfigure my
PC Printer Driver to
connect to a different
Printer or different IP
address?

Answer
Use the Windows “Add Printer Wizard” to create a printer
instance to communicate to the printer at the new IP
address.
This may require adding a new “Remote TCP/IP Card
Printer Port” configured to communicate to the printer at
the proper IP address.
See the appropriate Windows documentation for additional
help.

How can I verify/change
what IP address my
installed Printer Driver is
expecting to find my
Printer?

Follow this procedure.
1. Open the Printer Driver properties window.
2. Select Start -> Settings -> Printers and Faxes ->
[your Printer Driver] -> Properties.
3. From the Ports tab, select Configure Port. The Host
name will indicate IP address of the connected Printer.
(Note: If this does not match your Printer’s IP
address, you can change it from this window.)
4. Enter the correct IP address.
5. Select OK.
6. Select Apply.
7. Select Close.
Continued on the next page

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Reviewing Frequently-asked Questions (continued)
Question
How do I configure my
Printer’s IP settings?

Answer
•

By default, the Printer is configured for dynamic IP
address assignment. That is, it will try to get its IP
address and other settings from your network. If it is
given valid network settings, it will use them.
OR

•

How do I choose a static
IP address for my Ethernet
Printer?

You can choose to configure the Printer, using a static
IP address and network settings. (Note: This can be
entered using the Network web page of the Printer or
the Fargo IP Tracer program.)

You can use the web pages if you know the current IP
address. See the Accessing the HDP5000 Home Page
procedure.
OR
You can use Fargo IP-Tracer which allows you to find
Fargo-compatible Printers and specify their addresses.
The HDP5000 also allows you to save the current network
settings as static settings via the LCD menu (Options:
Menu: Network Settings: Save Addresses).
(Note: You can save static addresses. However, they are
not used until you reconfigure the Printer to use those
static addresses and reboot the Printer.)

How do I set the Printer to
work with a static IP
address?

You can use the web pages if you know the current IP
address.
•

Select the Use the following IP address button on
the Network web page.
OR

•

Use Fargo IP-Tracer, which allows you to find Fargo
compatible Printers and specify their addresses.

The HDP5000 also allows you to use the LCD menus to
save the current IP addresses as static (see above) and
then switch DHCP (dynamic IP address selection) to
DISABLED:
Options: Menu : Network Settings: DHCP: Change
Continued on the next page

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Reviewing Frequently-asked Questions
Question

Answer

What do the LEDs by the
Ethernet connection on the
back of the Printer
indicate?

•

How do I print a test page
from Windows to verify the
Ethernet configuration of
the Printer and Printer
Driver?

Follow this procedure.

On the HDP5000 Printer: The green LED indicates a
valid Ethernet connection. The amber LED indicates
network activity.

1. Open the Printer Driver properties window.
2. Select Start -> Settings -> Printers and Faxes -> [your
Printer Driver name (i.e., HDP5000 Card Printer)] ->
Properties.
3. Ensure that the printing preferences are set correctly for
the Ribbon installed in your Printer. Then select the
Print Test Page button.

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Glossary of Terms
Term

Purpose

MAC (Media
Access
Control)

The unique numeric value address associated with a network device that
gives the device a unique identity. This address is assigned by the device
manufacturer to ensure its uniqueness.

TCP
The Network protocol that allows reliable network communications
(Transmission between devices.
Control
Protocol)
IP (Internet
Protocol)

The Network protocol that identifies devices and messages by addresses
so that communications can occur between devices on different local
networks.

TCP/IP

Network communications using TCP and IP protocols.

ICMP
(Internet
Control
Message
Protocol)

The Basic message protocol for the internet.

DHCP
(Dynamic
Host
Configuration
Protocol)

The protocol used by a network to automatically assign network settings
to connected devices so that they will work together.

DNS (Domain
Name
System)

Defines the Network protocol that allows devices to find IP addresses
from a network name server.

DNS Server
Address

This is the address of the server that provides the translation from a
descriptive name to an IP address.

DNS Domain
Suffix

This is the suffix to be added to the domain name to make a complete
name.

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Glossary of Terms (continued)

Term

Purpose

SNMP
(Simple
Network
Management
Protocol)

This is protocol for the network management services. This protocol
provides a means for network compliant devices, called agents, to store
data about themselves in Management Information Bases (MIBs) and
return this data to the SNMP requesters.

MIB
(Management
Information
Base)

A formal description of the way an agent can be accessed using SNMP
and the functions that can be managed.

Network
Settings

The basic network parameters needed to configure the network interface.
(Note: These include the IP Address, the Subnet Mask, the Default
Gateway, the DNS Server Address and the DNS Domain Suffix.)

IP addresses

Specifies the current IP addresses that are 32-bit values that are
normally expresses in dotted-quad format. (Note: This address must not
be the same as another device on the same local network.)

Subnet mask

Specifies a 32-bit value that routers use to send a message to the correct
subnet.

Default
gateway

Specifies the address of the router (in a network using subnets) that
forwards traffic to a destination outside of the subnet of the transmitting
device.

Telnet

This is a common terminal emulation program that allows a User to send
commands to a TCP/IP connected device and receive the responses.

UDP (User
Datagram
Protocol)

Defines a protocol for sending and receiving messages on a network.

Syslog

The standard method for logging system events.

Root User

A User with administrative rights to change any Printer settings.

Guest User

A User without rights to change Printer settings.

Ping

A common utility or command that sends a message to network devices
asking for a return message. (Note: This is used to diagnose if the
device is on the network or to troubleshoot the connection.)

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Section 7: Card Lamination Module
The HDP5000 supports the attachment of an optional Card Lamination Module. This Module
can be ordered pre-installed on the Printer from the factory or can be ordered separately as a
field upgradeable Module.
Once attached, the Card Lamination Module allows you to apply Fargo certified
overlaminates for more secure, tamper-resistant cards. This section explains all aspects of
the Card Lamination Module's operation and the overlaminate materials available.
a. See Using the Lamination tab (HDP5000-LC).
IMPORTANT! Fargo Card Printers require highly specialized Print Ribbons to function
properly. To maximize Printer life, reliability, printed card quality and durability, you must use
only Fargo Certified Supplies. For this reason, your Fargo warranty is void, where not
prohibited by law, if you use non-Fargo Certified Supplies. To order additional materials,
please contact your authorized reseller.

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Safety Messages (review carefully)
Symbol

Critical Instructions for Safety purposes

Danger:

Failure to follow these installation guidelines can result in
death or serious injury.
Information that raises potential safety issues is indicated by a
warning symbol (as shown to the left).

Caution:

•

To prevent personal injury, refer to the following safety
messages before performing an operation preceded by this
symbol.

•

To prevent personal injury, always remove the power cord
prior to performing repair procedures, unless otherwise
specified.

This device is electrostatically sensitive. It may be damaged if
exposed to static electricity discharges.
Information that raises potential electrostatic safety issues is
indicated by a warning symbol (as shown to the left).
•

To prevent equipment or media damage, refer to the
following safety messages before performing an operation
preceded by this symbol.

•

To prevent equipment or media damage, observe all
established Electrostatic Discharge (ESD) procedures while
handling cables in or near the Circuit Board and Printhead
Assemblies.

•

To prevent equipment or media damage, always wear an
appropriate personal grounding device (e.g., a high quality wrist
strap grounded to avoid potential damage).

•

To prevent equipment or media damage, always remove the
Ribbon and Cards from the Printer before making any repairs,
unless otherwise specified.

•

To prevent equipment or media damage, take jewelry off of
fingers and hands, as well as thoroughly clean hands to remove
oil and debris before working on the Printer.

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Reviewing the Card Lamination Module

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Installing the Card Lamination Module
Introduction
The following guide provides a step-by-step installation procedure for the HDP5000
Lamination Module and Printer Driver Accessory. Refer to the HDP5000 High Definition Card
Printer/Encoder User Guide for details on operating your new card Lamination Module.
The time required for each installation is provided below:
• Lamination Module Installation (time required): This hardware installation process will
require approximately 10 to 15 minutes.
• Driver Software Installation (time required): This software installation process will
require approximately 2 to 6 minutes (depending on the speed of your PC).
The System Requirements are as follows:
•

IBM-PC or compatible, Windows® 2K/XP/., Pentium® class 500MHz computer with
256MB of RAM or higher, 500MB free hard disk space or higher and USB 2.0

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Inspecting the Card Lamination Module
While unpacking your Lamination Module, inspect the carton to ensure that no damage has
occurred during shipping. (Note: Make sure that all supplied accessories are included with
your unit.)
Your new Lamination Module is packaged in a standard HDP5000 Card Printer/Encoder
carton. (Note: It is recommended that you save the packaging in the event that you need to
transport the Card Printer/Encoder/Laminator at a future date.)

Unpacking the Card Lamination Module
The following items are included with your new Lamination Module:
•

Card Lamination Module

•

Power Supply with a Power Cord (for the Card Lamination Module)

•

Warranty Card

•

Registration Card

Choosing a proper Location
Follow these guidelines:
•

Place the unit in a location with adequate air circulation to prevent internal heat build-up.

•

Use the Printer's dimensions (10.75 H x 35.5 W x 13 D) as a guideline for the minimum
clearances to the unit. (Note: Allow for adequate clearance above the unit to
accommodate the height of the unit with its Covers open.)

•

Do not install the unit near heat sources, such as, radiators or air ducts.

•

Do not install the unit in a place subject to direct sunlight, excessive dust, mechanical
vibration or shock.

Preventing Moisture Condensation
If the unit is brought directly from a cold to a warm location or if the unit is placed in a very
damp room, moisture may condense inside the unit. (Note: If this condition occurs, print
quality may not be at its optimum level.)
Follow this guideline:
•

Leave the unit turned OFF in a warm, dry room for several hours before using it. (Note:
This will allow the moisture to evaporate.)

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Installing the Lamination Module Accessory
Parts included: Lamination Module Accessory Kit, PCB-INTF Board, Torx Tool and screws.
Tools needed: Torx Tool included in kit.
Estimated Repair Time: 10 minutes.
Step

Procedure

1
Caution: Power off the Printer by unplugging the power cord from
the Printer.
2

Remove the USB, Serial, Ethernet communication connections.
Important: Do not remove the Covers for this procedure.

The Lamination Module is installed at the output side of the Flipper Module.
OR
If there is no Flipper Module, it is installed at the output side of the Printer.
Remove the Card Output Hopper.

a. Remove the Output Side Upgrade Cover (D910139-01).
b. Release the latch on the upgrade cover.
c. Pull on the bottom of the upgrade cover to remove it from the printer.

a. Turn the Printer and the Flipper Module on their back.
b. Use the Torx tool provided to remove the two (2) screws from the bottom
of the Flipper Module. Save the screws for later for reattachment.

Slide the Lamination Module attachment tabs and the PCB-INTF Board into
the appropriate slots at the base of Printer or Flipper Module.

Use the two (2) screws provided to attach the Lamination Module to the
Printer.
See Display A on the next page.
Continued on the next page

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Installing the Lamination Module Accessory (continued)
Display A - Shows the Printer, the Flipper Module and the Lamination Module. Slide the
Lamination Module attachment tabs and the PCB-INTF Board into the appropriate slots at
the base of Printer or Flipper Module.

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Adjusting the Lamination Placement on the Card
The Card Lamination Module provides an adjustable Lamination Placement knob that allows
you to fine-tune where the lamination is being placed on the card.
Step
1

Procedure
See Display A (below).
• The Lamination Placement Adjustment Knob is the light gray knob to the
right of the Lamination Cartridges.
• The printer will have one or two film cartridges loaded (depending on
whether this is a Single or Dual-Side Lamination Module).

Print a test card to see if the Lamination needs to be adjusted.
• Turn the knob to the right (the negative sign) to move the patch toward the
front edge of the Lamination Module. Turn the knob to the left (the positive
sign) to move the patch toward the back edge of the lamination module.
• Refer to the instruction diagram label located on the open front cover to
make this adjustment. See Display B (below).

Display A – See Procedural Step 1 (above)

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Adjusting the Lamination Placement on the Card
Display B – See Procedural Step 2 (on the previous page)

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Adjusting the Card Flattener
The Card Lamination Module provides an adjustable Card Flattener that allows you to finetune the flatness of laminated cards. This flattener works by reverse bending cards as they
travel through the Laminator while they are still warm.
In most cases, card warpage is only a concern when laminating on a single side of card
stock which has a PVC-based core rather than a polyester-based core. Cards with a PVCbased core are not as heat resistant and are not recommended for use when laminating
By default, the Card Flattener is configured at the factory to accommodate UltraCard III type
card stock. (Note: If you are experiencing an unacceptable amount of card warpage, please
refer to the following to adjust the Card Flattener.)
Step

Procedure

Open the Front Cover of the Card Lamination Module.

The Card Flattener Adjustment Knob is the black knob on the left side of the
Laminator. Follow this instruction:

•

If laminated cards are bowing downward, turn the Card Flattener
Adjustment Knob counter-clockwise. (Note: This creates more contact
between the Flattener Roller and the card in order to increase the reverse
bending pressure.)

•

For best results, depress the knob and turn it 15 degrees, then print and
laminate a test card. Repeat this process as necessary.

If the card is bowing upward, the reverse bending pressure may be too great.
Follow this instruction:
•

In this case, rotate the adjustment knob clockwise. (Note: Some card
types have very low heat resistance and may not be acceptable for
laminating.)

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Section 8: Printer Adjustments
The purpose of this section is to provide the User with specific information on Printer
adjustment procedures.

Safety Messages (review carefully)
Symbol

Critical Instructions for Safety purposes

Danger:

Failure to follow these installation guidelines can result in death
or serious injury.
Information that raises potential safety issues is indicated by a
warning symbol (as shown to the left).

Caution:

•

To prevent personal injury, refer to the following safety
messages before performing an operation preceded by this
symbol.

•

To prevent personal injury, always remove the power cord prior
to performing repair procedures, unless otherwise specified.

To prevent equipment or media damage, refer to the following
safety messages before performing an operation preceded by this
symbol.

•

To prevent equipment or media damage, observe all
established Electrostatic Discharge (ESD) procedures while
handling cables in or near the Circuit Board and Printhead
Assemblies.

•

To prevent equipment or media damage, always wear an
appropriate personal grounding device (e.g., a high quality wrist
strap grounded to avoid potential damage).

•

To prevent equipment or media damage, always remove the
Ribbon and Cards from the Printer before making any repairs,
unless otherwise specified.

•

To prevent equipment or media damage, take jewelry off of
fingers and hands, as well as thoroughly clean hands to remove
oil and debris before working on the Printer.

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Important! Fargo Card Printers require highly specialized Print Ribbons to function properly.
To maximize Printer life, reliability, printed card quality and durability, you must use only
Fargo Certified Supplies. For this reason, your Fargo warranty is void, where not prohibited
by law, if you use non-Fargo Certified Supplies. To order additional materials, please contact
your authorized reseller.

Printing on Alternate Card Stocks
Selecting the Right Cards and optimizing the HDP Print Process
In order to optimize the HDP Card Printer’s capabilities for cards with hard-to-print surfaces,
we recommend evaluating the card stock selection before installation of the Printer.
The variability in cards based on:
•

Different surface textures and different sources of raw materials: This may require
different HDP Film transfer parameters.

•

Varied methods of assembling IC smart cards and proximity cards: These particular
adhesives used to glue a smart chip to a plastic card may react differently to a Transfer
Roller’s pressure and temperature.

•

Cleanliness of card stock: The HDP process does not eliminate the need to use clean
card stock. The best-looking card always starts with the cleanest card surface. Dirt and
debris on a card can show up as blemishes on the card surface and may reduce the life
of the image itself.

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Selecting the Appropriate HDP Printer Driver settings
You have these card selections (to choose from):
•

Fargo UltraCard III (Default Card Type)

•

Fargo Ultracard

•

HID ISO Prox – Standard (13xx)

•

HID ISO Prox – Composite (15xx)

•

HID Identity – Standard (IDx20A)

•

HID Identity – Composite (HTx20E)

•

HID iCLASS – Standard (20xx)

•

HID iCLASS – Composite (21xx)

•

HID FlexSmart –Standard 14x0)

•

HID FlexSmart –Composite (14x6)

•

HID FlexSmart Prox – Std (14x1)

•

HID FlexSmart Prox – Comp (14x7)

•

Indala FlexISO – Standard (FPISO)

•

Indala FLexISO XT-Composite (FPIXT)

•

Custom 1

•

Custom 2

In addition, you have these selections (to choose from):
•

Defaults: The HDP Printer Driver software has default Transfer Temperature and Dwell
Time settings that deliver the best transfer for these card types. These defaults
automatically configure based on the card type, Ribbon type and whether printing singleor dual-sided.

•

Card Type Selection: Before printing, if using these standard Fargo card types, check
to make sure that the appropriate card type option selected from the Card tab of the HDP
Printer Driver:

•

Proper Settings: It is very important to note that not all card types will be
accommodated by these default settings. In some cases, experimentation may be
needed to find the proper settings.

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Selecting the Appropriate HDP Printer Driver settings
For the cases where custom settings are required, the Printer Driver's Card Type option also
includes Custom 1 and Custom 2 options.
•

Settings: These settings allow designating a unique Card Type name, which then saves
custom Image Transfer settings.

•

Custom 1: For example, Custom 1 could be changed to read as My Cards. Custom
transfer settings would then be available whenever this Card Type option is selected and
would be saved each time the Printer Driver setup window is closed.

•

Custom Card stock: To determine the proper settings for custom card stock, Fargo
recommends the Tape adhesion Test.

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Conducting the Tape Adhesion Test
It is important to conduct tape adhesion tests because Fargo cannot be certain which
transfer temperature and Dwell Time will work best (when printing cards other than UltraCard
III). (Note: The optimal transfer settings may vary from card type to card type.)

Caution: Inadequate time and temperature could produce cards that are more
vulnerable to accelerated wear and dye migration. Use sufficient time and temperature to
transfer HDP Film to the card to ensure a long lasting, durable card.
Step
1

Procedure
Test the adhesion quality of the HDP Film to the card by printing sample cards
and completing an adhesive tape test.
(Note: The Institute for Interconnecting and Packaging Electronic Circuits
(IPC) outlines a pressure sensitive tape test that evaluates adhesion quality.
Refer to their IPC-TM-650-3.7.1D test Guide, Section 3.7, Number 1.)

Select the UltraCard IIIs-Glossy PVC if the card is glossy and print a test card.

a. Apply a strip of ½ (12mm) wide Scotch-type clear adhesive tape (such as
3M brand 600), at least 2 (50mm) long, firmly across the surface of the
card, pressing out all air bubbles with a fingertip.
b. Remove the tape by smoothly and rapidly (approximately 2 inches/second
(50mm/sec)) pulling it up at a perpendicular (90 degree) angle to the card.
(Note: The IPC recommends a minimum of three tests for each card type
evaluation.)
Continued on the next page

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Conducting the Tape adhesion Test (continued)
See the previous page.

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Conducting the Tape adhesion Test (continued)
Step
4

Procedure
Visually examine the card and the strip of tape pulled from the card, to see if
any portion of the HDP Film was removed from the card.
•

If any residue (e.g., oil or grease from fingertips) is present on the card
surface, the evaluation results may be affected.

•

If the printed, transferred HDP Film particles (a) pull away from the card
and (b) adhere to the tape, this indicates that inadequate adhesion of the
HDP Film to the card. Increased heat and Dwell Times are necessary to
resolve this problem.

Samples 1, 2 and 3 show a representation of the adhesion level you can
expect.

•

Result 1: Sample 1 shows a significant transfer to the tape and is an
absolute failure.

•

Result 2: Sample 2 shows that very slight transfer to the tape can be
acceptable without sacrificing overall image durability on matte finish cards.

•

Result 3: Sample 3 shows no transfer to the Tape and is an Absolute
Pass.

If the tape test indicates inadequate adhesion, increase the heat setting by 5
degrees, print another card and try the tape test again.
•

Once the temperature has been increased 4 times (20 degrees), reset
temperature to default and increase the Dwell Time by .5 second.

•

Repeat this process until adequate adhesion is achieved.

•

Ensure that the cards (in use) have a surface roughness (Ra) of 60 micro
inches or less.

This information should be available from the card manufacturer.

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Printer Driver Options
Installing Printer Driver Updates
Occasionally, new Printer Driver versions are released which have new or updated features.
• Before installing an updated Printer Driver version, always delete the existing Printer
Driver version from the system.
• To do this, select Start, Programs and point to the Fargo folder.
• Then, select the Uninstall Printer Driver icon for the specific Printer model (as shown
here).
Step

Procedure

Once the existing Printer Driver is deleted, the updated version can be
installed. (Note: The best way to get Printer Driver updates is to download
them from the Fargo website.)

a. To download the latest Printer Driver version, click on the Printer Driver's
highlighted .exe file name on the web site.
b. You will then be prompted to Save this program to disk. Fargo's
downloadable Printer Driver files have names ending in .exe and are selfextracting Zip archives. (Note: A Zip archive is a package, containing one
or more files. It has been zipped to make it smaller and provide easy
downloading of numerous files simultaneously. An archive that is selfextracting is capable of unzipping itself.)
c. Click OK, then choose the folder in which you would like to save the Printer
Driver file. (Note: You may want to save it in an empty folder to prevent
mingling its files with others already on the computer.)
d. Once the file has completely downloaded to the computer, unzip the
contents of the file by simply double-clicking on it. (Note: The archive will
unzip itself, revealing its contents as a new list of files within the folder.)

To install, click the Start button, point to Settings and select Printers.

Double-click on the Add Printer icon.
Continued on the next page

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Installing Printer Driver Updates
Step

Procedure

Follow the on-screen instructions to begin installation. See Printer Driver
Installation. (Note: When prompted, click on the Have Disk button; the Install
From Disk window will appear.)

Click on Browse, navigate to the folder containing the Printer Driver files you
just downloaded and unzipped and click on OK.
Click on OK again to close the Install From Disk window and then click on
NEXT.

Follow the remainder of the on-screen instructions to complete installation.
• When prompted, do not have Windows print a test print.
• This is because you most likely performed a Printer self test while you were
setting up the Printer.
• Once installed, the HDP Card Printer icon will appear in the Printer’s folder.

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Setting Up the Printer Driver
Once the appropriate Printer Driver for the computer has been installed, you will need to set
the Driver up with the proper print options. To open the Printer Driver setup window, please
refer to the following steps for the specific operating system:

Setting up Windows 2000/XP/2003
Step

Procedure

Click the Start button, point to Settings and select Printers.

Click on the HDP5000 icon with the right mouse button.
Select Printing Preferences... if using Windows 2000/XP/2003.

•

If you would like to permanently save the Printer Driver settings so you will
not need to change them again, do so through the main Printer Driver
setup window described above.

•

Although most applications do allow you to change these same Printer
Driver options from their own Print screens, the settings may not be
permanently saved.

To change or verify the appropriate Printer Driver options for the print job,
please refer to the topics describing each of the Printer Driver's tabs.

Using the OK, Cancel and Help buttons
Here are the descriptions:
•

OK button: Closes dialog box and saves Driver configuration changes that have
occurred since Driver dialog box has been opened.

•

Cancel button: Closes dialog box and cancels Driver configuration changes that have
occurred since Driver dialog box has been opened.

•

Help button: Launches Help indexed to help for the corresponding active tab.

•

Apply button: Not active for the User.

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Using the Card tab
Use this option to control specific Printer functions.

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Selecting the Card Size
Step
1

Procedure
Select the appropriate card option:
•

CR-80: This selection is the default form size for the HDP5000. This will
print a 2.125 X 3.374 image including a .04 over-bleed on each of the 4
sides making the overall form size 2.204 X 3.452 (56 X 87.7 mm).

•

Custom: This selection is used to create a custom form size from 1.0 x
3.0 to 2.204 to 3.452 (25.4 X 76.2 mm to 56 X 87.7 mm).

The dimensions of the total print area for each card size will appear in the Print
Width and Print Length boxes.
•

These print area dimensions are .04" (1mm) larger than the actual card
size. This is so the Printer can overprint images to ensure they will appear
Edge-to-Edge when transferred to the card.

•

For this reason, when designing a card format, always set the card size or
page size within the card design program to the exact Print Length and
Width dimensions listed in the Printer Driver.)

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Selecting the Card Type
Select the appropriate card type according to the composition of the card stock.
Step
1

Procedure
You have these selections (to choose from):
•

Fargo UltraCard III (Default Card Type)

•

Fargo Ultracard

•

HID ISO Prox – Standard (13xx)

•

HID ISO Prox – Composite (15xx)

•

HID Identity – Standard (IDx20A)

•

HID Identity – Composite (HTx20E)

•

HID iCLASS – Standard (20xx)

•

HID iCLASS – Composite (21xx)

•

HID FlexSmart –Standard 14x0)

•

HID FlexSmart –Composite (14x6)

•

HID FlexSmart Prox – Std (14x1)

•

HID FlexSmart Prox – Comp (14x7)

•

Indala FlexISO – Standard (FPISO)

•

Indala FLexISO XT-Composite (FPIXT)

•

Custom 1

•

Custom 2

Caution: If the appropriate option is not selected, the wrong Dwell
Time and temperature may be used during the image transfer process, which
may result in poor adhesion of the HDP Film or warping of the card.)

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Selecting the Card Type
See the previous page.

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Selecting the Card Type (continued)
Step
2

Procedure
If using a card stock other than listed, use the Custom 1options to save
custom Dwell Time and dwell temperature controls on the Image Transfer
tab.
a. Click on the Custom options and enter a name for the card stock.
b. Click on the Image Transfer tab to adjust the Dwell Time and
temperature sliders to the appropriate settings. See the next page. (Note:
These settings will be saved for the custom card type when the Printer
Driver setup window is closed.)

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Selecting the Card Type (continued)
Please see Step 2b on the previous page.

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Setting the Orientation
Select either the Portrait or Landscape radio buttons for Orientation.
Step
1

Procedure
Select Portrait to cause the card to print in a vertical orientation.
OR
Select Landscape to cause the card to print in a horizontal orientation.

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Specifying the number of Copies
Specifies the number of copies to be printed.
•

The upper limit is 10000 and the lower limit is 1.

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Selecting the Diagnostics button
This will launch the Diagnostic tool (if installed).

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Selecting the Test Print button
When selected, a test PRN file will be sent to the Printer. See below. This file will print a Full
Color plus Resin print on the front side of the card and a Resin or black only image on the
backside. This image is the same as what is supplied in the Printer’s Supply Pack.
•

For YMCK, the PRN file is full color and resin on front only.

•

For YMCKK, the PRN file is full color front with resin on front and then the back is resin.

•

For YMC, the PRN file is full color and front only.

•

For YMCKH, the PRN file is full color with resin and front only.

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Selecting the About button
Select the About button to open a dialog box containing the copyright information as well as
the Driver’s version number and date code.

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Selecting the Toolbox button
Select the Toolbox button. See the Toolbox section for more information and procedures.

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Using the Device Options tab
This section describes the use of the Device Options tab.

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Detecting Supplies at Print Time Function
Step
1

Procedure
Use the Supplies checkbox for auto detection of the consumables, which are
the Ribbon, Film and Laminate. See below.
•

In the Firmware, the values (representing the installed Ribbon, installed
Transfer Film and installed Laminate) are updated on initialization
(including each time the cover is closed).

•

The Firmware compares the Ribbon, Film and Laminate values in the
PRN file to the values (it holds regarding the currently installed
consumables).

If the values do not match, the LCD displays Wrong Ribbon Error, Wrong
Film Error, or Lam1 or 2 Wrong Film Error and the Driver returns the
corresponding error message. See below.
2

The following information applies to the Supplies checkbox.
•

Laminator (installed): The Driver automatically detects the installed
Ribbon, Film and Laminate for every print job.

•

No Laminator (installed): The Driver automatically detects the installed
Ribbon and Film for every print job.

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Detecting Supplies at Print Time Function (continued)
Step
3

Procedure
When the Supplies checkbox is checked, the following takes place:
•

Ribbon and Film Type dropdown boxes are inactive and populated with
values of installed supplies. Dual Sided and Options are set to defaults
for detected supplies.

•

For example, no Dual Side options are available when no Flipper is
installed. This function provides automatic detection of an installed
feature whether it is automatically detecting supplies or not.

•

Before the Driver initiates each job, it retrieves the consumables values
from the Firmware.

•

If no Printer is found or no Ribbon is installed, the checkbox is allowed to
be checked. (Note: The previously-chosen Ribbon and Film values will
remain. You will see an error message.)

•

Activating the Device Options tab automatically repopulates the Ribbon
and Film types. (Note: You will see an error message if no Printer found
when activating the Device Options tab.)

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Detecting Supplies at Print Time Function (continued)
Step
4

Procedure
When the Supplies checkbox is not checked or it is de-selected (cleared)
from a selected state, the Ribbon and Film dropdown boxes become active
and auto selected Ribbon and Film types remain (until manually changed).

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Adjusting the Ribbon Type
Use the Ribbon Type dropdown menu to match Ribbon type.
Step
1

Procedure
Adjust to match the Ribbon Type selection with the Ribbon type that is
loaded in the Printer.
•

YMC (Full Color): Yellow, Magenta, Cyan
OR
YMCK (Full Color/Resin Black): Yellow, Magenta, Cyan, Resin Black
OR

•

YMCKK (Full Color/2 Resin Black): Yellow, Magenta, Cyan, Resin
Black, Resin Black
OR

•

YMCKH (Full Color/Resin Black/Heat Seal): Yellow, Magenta, Cyan,
Resin Black, and Heat Seal
OR

•

YMCFK (Full Color/Resin Black/Fluorescing): Yellow, Magenta, Cyan,
UV Fluorescing, and Resin Black

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Adjusting the Film Type
Step
1

Procedure
Allows you to select the film type option that is appropriate for the type of
HDP film currently loaded in the Printer.
•

Select the Clear option to automatically adjust the appropriate transfer
time and temperature to pre-determined defaults. (Note: Select this
option to automatically adjust the transfer temperature (175.0 Celsius)
and the dwell times (2.0 seconds per inch) to defaults when non-custom
card type is chosen on Card tab.)
OR

•

Select the Holographic option to change appropriate internal Printer
settings needed to make the holographic film work. (Note: Select this
option to automatically adjust the transfer temperature (175.0 Celsius)
and the dwell times (2.0 seconds per inch) to defaults when non-custom
card type is chosen on Card tab.)
(Note: It will also adjust the necessary transfer temperature and the
dwell settings in the Driver to provide the optimal holographic InTM
performance.)

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Using the Dual Sided Group Functions
The Dual Sided group checkboxes (shown below) are grayed out if no Flipper is
automatically found or if the Dual Sided is manually turned off. See the procedures in this
section for more instructions.

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Using the Dual Sided - Print Both Sides option
Use this option to automatically print on both the front and backside of a card.
Step

Procedure

Select this option in conjunction with any application program that supports a
multiple-page document, duplex printing. (Note: The program must be able
to send down two or more separate pages to be printed within the same
document.)

•

Page 1 will be transferred to the front side of the card.

•

Page 2 will be transferred to the backside of the card.

•

The Printer Driver will always place all odd numbered pages on the front
side of the card and all even numbered pages on the back side with this
option selected.

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Using the Print Both Sides - Split 1 Set of Ribbon Panels option
Use this option to provide the most economical means of printing a dual-sided card since a
single set of Ribbon Panels will be split to print both the front and backside of a card.
• This option becomes active when Print Both Sides is checked.
• The Default is active and unchecked except for YMCKK, which is checked.
Step
1

Procedure
Select this option to automatically print full-color on the front of a card and
resin black on the back of a card (using YMCKK Print Ribbons).
•

If using a YMCKK Ribbon, the front of the card is printed with the YMCK
Panels and the back is printed with the second K Panel.

(Note #1: This option is automatically enabled when a YMCKK Ribbon type
is selected.)
(Note #2: This option is not available if using a YMCKH Ribbon.)

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Using the Print Both Sides - Print Back Image on Front of Card
option
This option becomes active when Print Both Sides is checked. The Default is active and
unchecked.
Step
1

Procedure
Select this option:
•

If you need to print the first page of a two-page document on the
backside of the card.
OR

•

If you need to print the resin black on the chip-side of the Smartcard.

The second page of the document will be printed on the front side of the
card.

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Using the Dual Sided - Print Back Side Only option
Use this option to print only onto the backside of cards. (Note: The Print Back Side Only
checkbox default is active and unchecked.)
Step
1

Procedure
Select this option to print only onto the backside of preprinted cards that must
have their Magnetic Stripe or smart card chip encoded. (Note: Load the
cards in the usual fashion.)
•

When this option is selected, the Print Both Sides option is
automatically disabled.)

•

When attempting to print a two-page document (if Print Back Side Only
is selected), the first page of the document will print on the backside of
the card.

•

The second page of the document will then be printed on the back of a
second card.

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Using the Options Group
The functions under the Options Group are described in this section.

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Using the Rotate Front 180 Degrees or Rotate Back 180 Degrees
options
Use this option to change the position of the printed image in relation to the set location of a
card's Magnetic Stripe or smart chip.
Step
1

Procedure
Select the Rotate Front 180 Degrees option to rotate the image on the front
of the card by 180 degrees when printed.
OR
Select the Rotate Back 180 Degrees option to rotate the image on the back
of the card by 180 degrees when printed.

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Using the Disable Printing option
Use this option to disable the printing capabilities of the Printer while still allowing the Printer
to encode cards. (Note: This option is useful to encode or re-encode preprinted cards
without wasting additional time or printing supplies.)
Step
1

Procedure
Select this option to ensure no print data will be sent to the Printer (while all
encoding instructions will be sent according to how they are configured within
the software).
This option also allows you to laminate the card.

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Using the Dual Pass and Invert F-Panel Image options
See Using the YMCFK Ribbon in the Workbench procedure in the Fargo Workbench Printer
Utility section.
• Dual Pass option: This refers to the fact that the fluorescing dye can be applied to a
separate panel of HDP Film. (Note: First, the YMC ink is applied to a panel of HDP Film;
then, the F and possibly K are applied to a separate panel. If this is not done, the
fluorescent ink tends to mix with the YMC colors and lose its fluorescent qualities; it also
tends to become visible.)
It is recommended that the user use the default “Dual Pass” option if the fluorescent
image is used in places where other dye is used or if the “Invert F panel” option is
selected.
• Invert F-Panel option: This refers to the ability to cause light or white areas of the
image to fluoresce and dark colors to remain dark on the printed card when exposed to a
UV light. (Note: This was requested because the fluorescent dye color is bright when
black light is applied to it. By default, the dark areas of the image will fluoresce on the
card and the lighter or white areas will have no dye applied.)
The User can select the Invert F-Panel option to cause the black in the design to show
as dark on the card. This option is recommended if the user is printing a photo.

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Using the Image Color tab
Use this tab to adjust color properties. (Note: The HDP5000 Printing Preferences window
has the same Image Color tab functionality as the HDP5000-LC Printing Preferences
window.)
Step
1

Procedure
Select the System Color Management color matching option to control the
Sharpness, Contrast and Gamma of the printed image, as well as the individual
color balance of Yellow, Magenta and Cyan. See both displays in this section.
Proceed to related procedures (provided below).

Display A – Image Color tab

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Using the Image Color tab (HDP5000)
Display B – Image Color tab > Advanced Image Color window

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Using the Quality – Color Matching dropdown
Step
1

Procedure
Select None (a) if interested in print speed rather than print color, (b) if color
correcting the image for printing has already been done or (c) if using third
party color matching software.
OR
Select System Color Management to allow the Printer Driver to make color
corrections similar to the Algebraic option but through a more complex color
matching algorithm. (Note: This option shifts colors more radically so the
colors in the image will more closely match how they appear on screen.)

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Using the Quality – Color Matching dropdown (continued)
Step
2

Procedure
Control the overall darkness and lightness of the dye-sub printed image by
adjusting the Dye-Sub Intensity slide by clicking and dragging the slide's
box.
•

Move the slide to the left to cause less heat to be used in the printing
process, thus generating a lighter print.
OR

•

Move the slide to the right to cause more heat to be used, thus
generating a darker print.

(Note: This slide only affects those images printed with dye-sublimation
Ribbon Panels (YMC).)

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Using the Quality – Color Matching dropdown (continued)
Step
3

Procedure
Control the amount of heat the Printer uses when printing with the resin black
Panel by adjusting the Resin Heat slide.
•

Move the slide to the left to cause less heat to be used in the printing
process, causing resin images to be lighter or less saturated.
OR

•

Move the slide to the right to cause more heat to be used, causing resin
images to be darker or more saturated.

(Note: This control can be helpful for fine-tuning the sharpness of resin text
and bar codes.)

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Using the Quality – Color Matching dropdown (continued)
Step
4

Procedure
As needed, return all options to their factory settings by clicking on the
Default button.

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Adjusting for the Resin Dither
Select the appropriate dither method according to the type of image to be printed. (Note:
This option only affects those objects printed on the backside of a card with the resin black
Panel of a YMCK or YMCKK Print Ribbon. This is only enabled when using at least one K
panel and dual sided enabled, splitting one set of panels.)
Step
1

Procedure
Select Optimized for Graphics when printing lower quality images (e.g.,
clipart, logos, etc.) with resin.
OR
Select Optimized for Photo when printing photo quality images with resin.

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Using the Advanced Image Color window
Step
1

Procedure
Click on the Advanced Settings button to bring up the Advanced Image
Color window. See below.

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Using the Advanced Image Color window (continued)
Step
2

Procedure
For the Image Quality slider bar controls, see below.
• Click OK to accept any variance from the default (for this specific slider
bar) and return to the Image Color tab window.
• Click Cancel to negate any variance on the slide and return to the Image
Color tab window.
• Click on the Default button to clear changes back to the default settings
for this window only.
In addition, here are further instructions:
• Sharpness (Default, 0%): Move the slide to the left for (-) or less
sharpness. Move the slide to the right (+) or more sharpness of the printed
image. Study the image (on the right) to determine correct sharpness.
• Contrast (Default, 0%): Move the slide to the left for (-) or less contrast.
Move the slide to the right (+) or more contrast of the printed image. Study
the image (on the right) to determine correct contrast.
• Gamma (Default, 0%): Move the slide to the left for (-) or less gamma.
Move the slide to the right (+) or more gamma of the printed image. Study
the image (on the right) to determine correct gamma.

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Using the Advanced Image Color window (continued)
See the previous page.

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Using the Advanced Image Color window (continued)
Step
3

Procedure
For the Balance slider bar controls, see below.
•

Click OK to accept any variance from the default (for this specific slider
bar) and return to the Image Color tab window.

•

Click Cancel to negate any variance on the slide and return to the Image
Color tab window.

•

Click on the Default button to clear changes back to the default settings
for this window only.

In addition, here are further instructions:
•

Yellow Balance (Default, 0%): Move the slide to the left for (-) or less
yellow as an individual color. Move the slide to the right (+) or more
yellow as an individual color balance. Study the image (on the right) to
determine correct color yellow balance effect.

•

Magenta Balance (Default, 0%): Move the slide to the left for (-) or less
magenta as an individual color. Move the slide to the right (+) or more
magenta as an individual color balance. Study the image (on the right) to
determine correct color magenta balance effect.

•

Cyan Balance (Default, 0%): Move the slide to the left for (-) or less
cyan as an individual color balance. Move the slide to the right (+) or
more cyan as an individual color balance. Study the image (on the right)
to determine correct color cyan balance effect.

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Using the Advanced Image Color window (continued)
See the previous page.

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Using the Advanced Image Color window
Step
4

Procedure
Click on the Default button to clear changes back to the default settings for
this window only. See below.

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Using the Default button on the Image Color tab
Step
1

Procedure
Click on the Default button to clear changes back to default setting for Image
Color tab only and NOT for the Advanced Image Color dialog box. See
below.

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Using the Image Transfer tab
Use this tab to adjust the Image Position, Transfer Dwell Time and Transfer
Temperature. (Note: The HDP5000 Printing Preferences window has the same Image
Color tab functionality as the HDP5000-LC Printing Preferences window.)

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Adjusting the Image Position controls
Use the Image Position controls to position the image on a card (to be adjusted).
Step
1

Procedure
Adjust the Image Position values by clicking on the Vertical and Horizontal
adjustment arrows.
•

These values ensure that the Cards always remain in the same position
as they travel through the Printer (regardless of image orientation).

•

The Card Illustration (shown in the Image Position box) will flip and rotate
according to the selection of Portrait, Landscape or Rotate 180 Degrees.

•

The outline around the illustration will always remain in the same
Landscape orientation.

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Adjusting the Image Position controls (continued)
The display (below) represents how the printed image will move in relation to the fixed card
position as positive and negative image placement values are entered.
Step
2

Procedure
Follow these instructions:
•

Use the Vertical adjustment to move the image toward the front of the
Printer if a positive number is entered and toward the rear of the Printer
if a negative number is entered.
OR

•

Use the Horizontal adjustment to move the image toward the card
output side of the Printer if a positive number is entered and toward the
card input side of the Printer if a negative number is entered.

(Note: The maximum value for the Vertical and Horizontal adjustments is
±100 Pixels (10 Pixels = 0.03 (.8mm).)

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Adjusting the Transfer Dwell Time and Temperature
Use the Image Transfer option to control of the Transfer Dwell Time and Transfer
Temperature.
•

These settings control the speed and temperature at which printed images are
transferred from the HDP Film to the card. These settings may vary depending on the
card type.

•

The Printer Driver automatically optimizes these settings according to the selection made
in the Card Type option.

•

Changes made to the Dwell Time and temperature settings are saved for the selected
Card Type option (upon exiting the Printer Driver setup in the Printer’s Control Panel).
Step
1

Procedure
Transfer Dwell Time Sets dwell time for InTM transfer in seconds per inch
Lower limit = 1.0 seconds per inch, Upper limit = 3.0 seconds per inch
•

UltraCard III - Composite: Default = 2.0 seconds per inch

•

UltraCard - PVC: Default = 2.0 seconds per inch

•

Custom: Default = 2.0 seconds per inch

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Adjusting the Transfer Dwell Time and Temperature (continued)
Step
2

Procedure
Transfer Temperature Sets temperature for InTM transfer in Celsius Lower
limit = 150.0 Celsius, Upper limit = 190.0 Celsius
•

UltraCard III - Composite: Default = 175.0 seconds per inch

•

UltraCard- PVC: Default = 175.0 Celsius

•

Custom: Default = 175.0 Celsius

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Adjusting the Transfer Dwell Time and Temperature (continued)

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Adjusting the Transfer Dwell Time and Temperature
Step

Procedure

Return to the factory default settings for the selected Card Type by clicking
on the Default button. If using cards (that differ from the Card Type GlossyPVC or Matte-PVC options), select one of the Card Type Custom options.

Adjust the dwell time and temperature settings to ensure proper image
transfer. Determine the appropriate settings for the card stock by setting the
Transfer Dwell Time and Transfer Temperature to the default settings.
Print a card.
a. If the HDP Film is not transferring properly, adjust these settings
accordingly.
OR
b. If the Film is transferring properly, perform a final durability test called the
Tape Test.
For instructions on how to do a tape test, see Conducting the Tape adhesion
Test procedure.

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Using the Default button
Step
1

Procedure
Use the Default button to reset the Transfer Dwell Time and Transfer
Temperature to defaults for current Card Type choice. See below.

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Using the Magnetic Encoding tab
Use these options only if the Printer has an optional Magnetic Stripe Encoding Module
installed. (Note: If no Encoder is detected, the tab is active but all functions are grayed out.)
Step
1

Procedure
Select the Magnetic Encoding tab to display options for controlling the
Magnetic Stripe encoding process. (Note: The following describes these
options and the Printer's magnetic encoding process.)

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Using the Encoding Mode dropdown list
Use the Encoding Mode option to specify which magnetic encoding standard to use.
Category

Description

Installation

The HDP Card Printer can be installed with one of two types of
factory-installed Magnetic Stripe Encoding Modules.

Magnetic Encoding
options (changing
and modifying)

Change the encoding mode and coercivity setting or modify the ISO
standards for tracks 1, 2 and 3, by correctly modifying these
Magnetic Encoding options.

ISO Encoding
selection (active and
inactive functions)

If you select ISO Encoding, you send down a formatted set of
characters. (Note: This selection activates the track tabs. However,
all functions on the Track tabs are inactive/gray and display ISO
defaults, which are the defaults listed for each track below. The
Shift Data Left check box remains unchecked and inactive.)

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Using the Encoding Mode dropdown list (continued)
Category

Description

Custom Encoding
selection (active and
inactive functions)

If you select Custom Encoding, all options are active. The Default
is ISO Encoding. (Note: The defaults are the same as the ISO
Encoding defaults. However, all functions on the Magnetic Track
Options tabs are active.)

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Using the Encoding Mode dropdown list (continued)
Category

Description

Raw Binary
Encoding selection
(active and inactive
functions)

If you select Raw Binary Encoding, you send down a raw binary
string rather than a formatted set of characters. (Note: The
Coercivity dropdown function is active and the Shift Data Left
checkbox is not active. All functions on the Magnetic Track Options
tabs are inactive except for Bit Density.)

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Using the Encoding Mode dropdown list (continued)
Category

Description

Raw Binary
Encoding selection
(active and inactive
functions) (cont.)

1. Under the Attachments section, open the "MagHexTest.txt"
document.
2. Set the driver preferences and make sure RAW encoding is
selected. (Bit Density: T1:210; T2:75; T3:210)
3. Make sure the window is large enough and/or the text is small
enough so the track information does not wrap around the
screen. Use a small font size, or the data will not encode
properly. (Note: The document will be ready to be sent to the
printer.)
4. Send a print job to the printer so the hexidecimal information
can be encoded onto the card. (Note: The magnetic card will
be encoded and eject.)
5. Take the card to the MagTek reader and read the information on
the card. Click on the Decoded Data tab.
LeadingZeros.jpg" image shows an incorrect encoding with
leading zeros. (Note: The leading zeros are not suppose to be
there in RAW encoding.)
RAW_Good.bmp" shows the correct encoding data. (Note: The
leading zeros shown are the zeros from the beginning of the
data.)
The information should match what the "LeadingZeros.jpg"
image located in the attachments section.
The red circled area shows an error. (Note: There are twice as
many leading zeros then there should be. This is defect # 3187.
When the defect is fixed and this test case is run next, a new
screenshot will be needed and this step will be edited.)
6. Perform this test using Low, Medium, High, and Super coercivity
cards. (Note: All 4 types should encode and read the same.)
7. Note the hexidecimal characters from the "MagHexTest.txt"
document have created understandable characters as seen in
"RAW_Good.bmp" image. (Note: This is what RAW encoding
does.)
8. You have completed the procedure.

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Using the Encoding Mode dropdown list
Category

Description

JIS II Encoding
selection (active and
inactive functions)

If you select JIS II Encoding, specific standards are used. (Note:
This selection disables all the Magnetic Track Options tabs. It also
disables the Coercivity dropdown function and Shift Data Left
checkbox option.)
The default Coercivity is 600 Oe.

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Selecting the Coercivity/Magnetic Track
Use the ISO option for encoding capability for either high- or low-coercivity cards on tracks 1,
2 and 3 and is the industry's standard mode of magnetic encoding.
Step
1

Procedure
Select the Coercivity option (Oersted) to use the Magnetic Stripe type that
matches the card type.
•

High Coercivity to Super Coercivity = 2750-4000 Oersted (Fargo’s High
Coercivity UltraCard IIIs are 2750 Oe)

•

Medium Coercivity = 600 Oersted

•

Low Coercivity = 300 Oersted

Select the Magnetic Track Selection option to specify which track is to be
configured through the Magnetic Track Options (if the application being used
requires customization of the standard ISO encoding process). See
Reviewing the Magnetic Track Options.

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Reviewing the Shift Data Left Function
Use the Shift Data Left option, which applies to all tracks when selected. (Note: When this
option is unchecked, it is the default.)
Step
1

Procedure
Select this option to shift the recorded magnetic data to the left-hand side of
the card's Magnetic Stripe. (Note: This is useful in situations that require
cards to be readable with insert type readers.)

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Reviewing the Magnetic Track Options
Use these options to customize the ISO encoded data format for each of the Magnetic
Stripe's three tracks. (Note: Click Default to reset the defaults for the current Magnetic
Track Options tab only.)
Step
1

Procedure
Specify which of the three (3) tracks to customize by selecting one of the
three track options.
•

After making the required selection, the Magnetic Track Options box
displays the current set of customization options for the selected track.

•

Remember that each track must be customized independently of the
other two.

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Reviewing the Magnetic Track Options

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Using the Magnetic Track Options
Use the Magnetic Track options for these purposes:
•

Customize the ISO-encoded data format for each of the Magnetic Stripe's three tracks.

•

Customize each track independently of the other two.

•

Specify which track to customize by selecting one of the three track options.)

•

Click Default to reset the defaults for the current Magnetic Track Options tab only.

(Note #1: After making the required selection, the Magnetic Track options box displays the
current set of customization options for the selected track.)
(Note #2: For most applications, the default settings for these options do not need to be
changed.)

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Using the Magnetic Track Options
See the previous page.

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Using the Character Size buttons
Use this option to customize the Character Data Size (Bits per Character) used to encode
the magnetic data on the currently selected track. (Note: This character size includes the
parity bit (if enabled).)
Step
1

Procedure
•

Select 5 Bits to change the bits per character to 5 BPC. (Note: This is
the default for Tracks 2 and 3).
OR

•

Select 7 Bits to change the bits per character to 7 BPC. (Note: This is
the default for Track 1).
OR

•

Select 8 Bits to change the bits per character to 8 BPC.

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Using the ASCII Offset dropdown list
Use this option to customize the Character ASCII Offset used to encode the magnetic data
on the currently selected track. (Note: This character-offset value is subtracted from the
ASCII value of each Magnetic Stripe data character prior to encoding on the track.)
Step
1

Procedure
•

Select NULL to change the ASCII Offset to NULL.
OR

•

Select SPACE to change the ASCII Offset to SPACE. (Note: This is
the default for Track 1.)
OR

•

Select ZERO to change the ASCII Offset to ZERO. (Note: This is the
default for Tracks 2 and 3.)

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Using the Bit Density dropdown list
Use this option to customize the Bit Recording Density (Bits per Inch) used to encode the
magnetic data on the currently selected track.
The default ISO Standard selections for this option are as follows:
Step
1

Procedure
•

Select 75 BPI to change the bits per inch to 75 BPI. (Note: This is the
default for Track 2.)
OR

•

Select 128 BPI to change the bits per inch to 128 BPI.
OR

•

Select 210 BPI to change the bits per inch to 210 BPI. (Note: This is
the default for Tracks 1 and 3.)
OR

•

Select Custom BPI, which enables the custom BPI text box. (Note:
The lower limit is 75 and upper limit is 210.)

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Using the LRC Generation dropdown list
Use this option to customize the LRC Generation Mode (used to encode the magnetic data
on the currently selected track).
Step
1

Procedure
•

Select No LRC to change the LRC Generation to none.
OR

•

Select Even Parity to change the LRC Generation to Even Parity. (Note:
This is the default for all tracks.)
OR

•

Select Odd Parity to change the LRC Generation to Odd Parity.

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Using the Encoding Mode dropdown list
Use this option to customize the Encoding Mode (used to encode the magnetic data on the
currently selected track).
Step
1

Procedure
•

Select No Parity to change the Character Parity to none.
OR

•

Select Even Parity to change the Character Parity to Even Parity.
OR

•

Select Odd Parity to change the Character Parity to Odd Parity. (Note:
This is the default for all tracks.)

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Reviewing the ISO Track Locations
The magnetic Encoding Module encodes onto tracks in accordance with an ISO 7811-2
Magnetic Stripe. For track locations, review the display below.

0.223" 0.353" 0.493"
TRACK1

0.110"
0.130"

TRACK2

0.110"

TRACK3

0.110"

0.140"

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Sending the Track Information
Magnetic track data is sent in the form of text strings from the application software to the
Printer Driver.
•

In order for the Printer Driver to differentiate between Magnetic Track data and the rest of
the printable objects, specific characters must be added to the magnetic data to be
encoded.

•

These specify the data that is to be encoded, the tracks to encode and mark the start and
stop of the data string.

•

In some cases, these specific characters are automatically added to the string of track
data by ID software applications.

•

In most cases, the User must carefully add these characters to the string of Magnetic
Track data. If these characters are not added to the track data, the text intended for the
Magnetic Track will appear as printed text on the card.

•

To avoid this, track information must be entered as described below.
Step
1

Procedure
When entering track data, the ~ (tilde) character is entered first, followed by
the track number (1, 2 or 3) on which the data should encode. This is
followed by the data to be encoded.
•

The first character of this data string must be the track's specific Start
Sentinel (SS) and the last character must be the specific End Sentinel
(ES).

•

The characters or data in between the SS and ES can include all of the
valid characters specific to each track.

•

The number of these characters, however, is limited by each track's
maximum character capacity.

•

When segmenting track data, the appropriate Field Separator (FS) must
be used. The table below shows the SS, ES, FS and the valid characters
defined for each track.

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Reviewing the Sample String
•

Track 1: ~1%JULIEANDERSON^1234567890?

•

Track 2: ~2;1234567890987654321?

•

Track 3: ~3;1234567890987654321?

Track

Start
Sentinel

End
Sentinel

Field
Separator

Track 1

Track 2

;

Track 3

;

Valid Characters

ASCII 32-95
(See the table below.)
ASCII 48-63
(See the table below.)
ASCII 48-63
(See the table below.)

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

Maximum
Number of
Characters
78

106

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Reviewing the ASCII Code and Character Table
ASCII Code

Character

ASCII Code

Character

ASCII Code

Character

space

34
35

;

and

(

)

[

]

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Using the Default button (Image Transfer tab)
Step
1

Procedure
Use the Default button to reset defaults for the current Track tab only. See
below.

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Using the Lamination tab (HDP5000-LC)
Use this option to control specific Printer functions. These options allow you to control the
Printer's Lamination process. (Note: When no Laminator is detected, the Lamination tab is
active but all functions are grayed out.)

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Selecting the Lamination Position
Step
1

Procedure
Use the Lamination Position control to adjust the horizontal position of
the PolyGuard Overlaminate. (Note: This control functions in the same
manner as the Image Position controls, except only the horizontal position
of the overlaminate requires adjustment.)
•

To adjust the Lamination position, click on the Horizontal adjustment
arrows.

•

To move the overlaminate more toward the card output side of the
Printer, enter a positive number.

•

To move the overlaminate more toward the card input side of the
Printer, enter a negative number. (Note: The adjustment arrows point
in the direction the patch will move on the card. The maximum value for
the Horizontal adjustment is ±100 Pixels (10 Pixels = about .03/.8mm)
The default is 0.)

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Adjusting the Lamination Speed - Transfer Dwell Time
Step
1

Procedure
Adjust the Transfer Dwell Time to control the Lamination Dwell Time or
through-put speed of a card in seconds per inch and the Lamination
Temperature.
•

Default = 2.0 seconds per inch

•

Upper Limit = 5.5 seconds per inch

•

Lower Limit = 0.8 seconds per inch

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Selecting the Lamination Side dropdown menu
Step
1

Procedure
a. Select the No Lamination option if you do not want to use the Printer's
built-in Laminator.
b. Select Laminate Front Side, Laminate Back Side, Laminate Both
Sides or Laminate Opposite Sides to specify the side(s) of the card to
laminate.

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Reviewing the Card Lamination Module Unit table (No Flipper
versus Flipper)
No Flipper

Flipper

No Supplies

None

Lam Supply in Lower
Only

None

Front Side of Card

Single Side Card
Lamination Unit
(Lower)

Back Side of Card
Both Sides of Card
Dual Side Card
Lamination Unit
No Supplies

None

Lam Supply in Lower
Only

None

Front Side of Card

Front Side of Card
Back Side of Card
Both Sides of Card

Lam Supply in Upper
Only

None

Back Side of Card

Front Side of Card
Back Side of Card
Both Sides of Card

Lam Supply in Lower and None
Upper
Both Sides of Card

None
Both Sides of Card

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Selecting the Lamination Type
Step
1

Procedure
Select one of the Lamination Type options, according to which type of
Lamination media is currently installed. Two types of overlaminates are
supported by the Driver: Film Lamination and PolyGuard Lamination.
Custom versions of each type are also available.
•

Select the Clear Film Lamination option if the Thermal Transfer Film
Overlaminate type is installed in the Lamination Module.

•

Select the 0.6 PolyGuard Lamination option or 1.0 PolyGuard
Lamination option for either patch thickness. (Note: These require
different heat settings and Lamination speeds. Select the appropriate
option according to the thickness of the PolyGuard material you are
using.)

•

Select Registered Film Lamination if you have a registered thermal
transfer film.

•

PolyGuard Alternating Patch and Holographic Film Lamination
are options.

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Selecting the Lamination Type (continued)
See previous page.

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Adjusting the Lamination Temperature
Step
1

Procedure
Adjust the Transfer Temperature to control the Lamination Temperature.
•

Default = 145.4 Celsius

•

Upper Limit = 170.0 Celsius

•

Lower Limit = 50.0 Celsius

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Selecting the Defaults button
Step
1

Procedure
Click on the Default button to return the Transfer Dwell Time and Transfer
Temperature to the Default settings for the Lamination Type (being used).

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Using the K Panel Resin tab
Use this tab to adjust the Card Size, the Direction the Card Travels through the Printer, the
Print All Black with K Panel (options) and the Defined Areas. Use this tab to control where
the resin black (K) Panel of a full-color Ribbon is printed. (Note: When Disable Printing
under the Device Options tab is selected, this tab will be active while all functions will be
grayed out.)
•

If printing with a Ribbon type that does not have a K Panel, such as the YMC Ribbon
type, all K Panel Resin options will be grayed out. Resin black text is desirable due to its
sharp, saturated color and resin black barcodes are required to ensure readability when
scanned by an infrared barcode reader. (Note: The Printer Driver will automatically print
all TrueType black text and TrueType barcodes only with the resin black (K) Panel of the
Print Ribbon by default.)

•

If printing black text or barcodes that are not TrueType fonts or black graphics, select one
of the three options listed under Print All Black with K Panel (see the next page).
(Note: The Printer Driver will print areas of the image where it finds black coloring with
the Print Ribbon's resin black (K) Panel as specified by each of the following options.)

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Using the Scroll controls
Controls Description
Horizontal changes the size of the area from left to right
•

Default = 0.200 inches (5.1 mm)

•

Upper Limit = 3.450 inches (87.6 mm)

•

Lower Limit = 0.200 (cannot be null)

Vertical changes the size of the area from top to bottom
•

Default = 0.200

•

Upper limit = 2.183

•

Lower limit = 0.200 (cannot be null)

Defines the X coordinate for the lower left corner of the area
•

Default = 0.000

•

Upper limit = 3.247

•

Lower limit = 0.000

Defines the Y coordinate for the lower left corner of the area
•

Default = 0.000

•

Upper limit = 2.173

•

Lower limit = 0.000

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Using the Click and Drag capability
Click and drag the corners and the sides of an area to change size and location of area.
•

The Horizontal, Vertical size and X, Y coordinates update accordingly.

Click and drag the area to change the location.
•

The X, Y coordinates update accordingly.

Selecting “inches or mm” radio button
Select from the inches or mm radio button to change the measurement type. (Note: This is
similar to the choice on the Card tab.)
•

The inches radio button displays the area size and the location in inches.

•

The mm radio button displays the area size and the location in mm.

Using the Add and Delete buttons
Step
1

Procedure
Use the Add button for these capabilities:
•

Add an area default sized to .2 (.2 at location “0” with focus on the added
area).

•

Add multiple areas in the same location with the same affect (as if there
were only one area). (Note: Intersecting/overlapping areas do not
cancel each other out; instead, they act as one area.)

Using the Delete button to delete the area with focus from the graphic.

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Selecting the Full Card
Step
1

Procedure
Select the Full Card option to print the resin black (K) Panel for all black
found within all areas of the image, as shown below.
• The Card image becomes fully black.
• The resin prints anywhere for black.
• The Add and Delete buttons become inactive and are grayed out.
• The Defined Area object size and location scroll controls become inactive
and are grayed out.
• The inches and mm dials become inactive and are grayed out.

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Selecting the Defined Area(s)
Step
1

Procedure
Select the Defined Area(s) option to print the resin black (K) Panel for all
black found only in an area or areas defined, as shown below.
• The card image becomes white with the grid and one area (available for
the User to start with).
• The defined areas print black with resin.

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Selecting the Undefined Area(s)
Step
1

Procedure
Select the Undefined Area(s) option to print the resin black (K) Panel for all
black found only in the space outside the areas defined, as shown below.
• The card image becomes black with the grid and one area (available for
the User to start with).
• The defined area does not print black with resin.

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Defining the Area to activate the Card Grid
Step
1

Procedure
Select on the appropriate Defined Area (see below) to activate the card grid
in the upper half of the window.
•

It is through this card grid that up to five areas can be defined, as shown
below.

•

When the card grid is first activated, then a small black square will
appear at its default size of .2 x .2 (5mm x 5mm) and at its default
location in the lower left-hand corner (0,0). (Note: This square
represents the first defined area.)

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Measuring the Total Card area
Step

Procedure

Determine the area of the card to define. (Note: This area is indicated by the
dashed outline, as shown below. The easiest way to determine the size of
this area is to actually print a card and look at it in the same orientation as
when it exits the Printer.)

Measure the total area and enter those dimensions into the dimension boxes.
(Note: The minimum size an area can be is .2 x .2 (5mm x 5mm).)

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Measuring the Area to be positioned on the Card
Step
1

Procedure
Once the area is sized properly, measure the location where this area is to
be positioned on the card.
a. Measure from the lower left corner of the card up and over to the lower
left corner of where the defined area is to begin.
b. Enter these values into the X and Y boxes, as shown below.
c. Note that the card grid lines are spaced at .2 (5mm) intervals.

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Selecting the Print YMC under the K and Print K Only options
Step
1

Procedure
Use the Defined Area function.
a. Define another area by clicking on the Defined Area. (Note: Another .2
x .2 (5mm x 5mm) area will appear in the lower left-hand corner. This is
the location in which all newly defined areas will first appear. Up to 5
areas can be defined.)
b. Delete an area by selecting the area and clicking on the Delete button.
(Note: If all areas are deleted, the K Panel Resin options will
automatically be deselected.)

Select the Print YMC Under K option to print all black in the designated
Defined/Undefined areas with the Yellow (Y), Magenta (M) and Cyan (C)
Ribbon Panels directly beneath the resin black (K) Panel. (Note: Select this
option if printing resin black text or barcodes onto a colored background to
provide a more gradual transition between the two.)
OR
Select the Print K Only option to print all black in the designated
Defined/Undefined areas only with the resin black (K) Panel or to print resin
black onto a white background to maximize the sharpness of printed text and
barcodes.

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Selecting the Print YMC under the K and Print K Only options

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Using the Printer Supplies tab
Use the options on this tab to view information about the Ribbon, HDP Film, Laminate
(Cartridge 1) and Laminate (Cartridge 2) installed in the Printer. (Note: The gauges are
horizontal.)

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Reviewing Information on the Supplies tab
Here are the guidelines for automatic positioning on the Supplies tab.
Step
1

Procedure
Use this tab to determine the following information (see below):
•

Ribbon Level: Type, Reorder Number and Gauge Indicator.

•

HDP Film Level: Type, Reorder Number and Gauge Indicator.

•

Lamination - Cartridge 1 Level: Type, Reorder Number and Gauge
Indicator. (Note: This is visible only when the Laminate – Cartridge 1
is detected.)

•

Lamination – Cartridge 2 Level: Type, Reorder Number and Gauge
Indicator. (Note: This is visible only when the Laminate – Cartridge 2
is detected.)

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Reviewing Information on the Supplies tab
Relates to the procedure on the previous page.

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Section 9: Toolbox
This section describes the Toolbox function.

Accessing the Toolbox
Step
1

Procedure
Select Toolbox to access the Toolbox window and its tabs, as shown
throughout this section.
• OK button: Closes the dialog box and saves the Driver configuration
changes since the Driver dialog box has been opened.
• Cancel button: Closes the dialog box and cancels the Toolbox changes
since the Driver dialog box has been opened.
• Help button: Launches Help specific to the active tab.

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Selecting the Configuration tab
Step
1

Procedure
Select the Configuration tab.
• Under Printer Features, select features by clicking on a check box or by
clicking on the Auto Select button. See instructions provided under that
heading.
• Under Event Monitoring, select events to be monitored. (Note: The
Driver will notify or prompt the User when the selected events occur.)
• Under Set Language for Printer LCD Display, select a language.

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Using the Configuration Tab
Using the Optional Printer Features Group Box
The Default setting is checked.
• If checked, upon Configuration tab activation, the Driver retrieves the installed Printer
features information from the Firmware and automatically checks the appropriate check
boxes for Dual Sided, Lamination and Magnetic Encoder.
• If checked, the Dual Sided, Laminator, and Magnetic Encoder checkboxes are read only.
• If checked and no Printer is found or bi-directional capabilities are disabled or unavailable,
the error message (shown below) is displayed.
• If unchecked or cleared, feature check boxes become active and can be manually set.
• If the Driver is reinstalled, it resets to the default of checked.

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Using the Event Monitoring Group Box
This Event Monitoring group box displays the Low Supplies (Ribbon, Laminate and Film).
• The default setting is checked. If checked, the Ribbon Low message box is displayed
with every print job when Printer reports low Ribbon to the Driver.
• Do not show this message again: The check box allows the User to suppress
message per Driver instance. Default = unchecked.

Reviewing the Ribbon Low message
Display – Ribbon Low dialog

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Reviewing the Laminate Low Message
The default setting is checked.
• If checked, Lamination Low message box is displayed with every print job when Printer
reports low Ribbon to the Driver.
• Do not show this message again. The check box allows User to suppress message per
Driver instance. Default = unchecked.
Display – Laminate Low dialog

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Using the Film Low message
The default setting is checked.
• If checked, Film Low message box is displayed with every print job when Printer reports
low Ribbon to the Driver.
• Do not show this message again. The check box allows the User to suppress message
per Driver instance. Default = unchecked.
Display – Film Low dialog

Selecting the Set Language for Printer LCD Display Group Box
The LCD Language can be chosen or changed from the Driver during installation, from the
Driver Toolbox Configuration tab or directly from the LCD. The last language chosen from
any of these methods is the active language for the LCD.
• English is the default.
• Languages (available in drop down list) are the languages available in the language set
(currently resident in the Firmware).

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Selecting the Calibrate Laminator tab
The Calibrate Laminator tab is active when the Laminator is automatically detected or when
the Laminator is manually checked (as a Printer Feature on the Configuration tab). If the
Laminator is not detected and not manually checked, the tab is active; however, all functions
are grayed out.
• Calibrate button: Sends calibrate Laminator command to Printer. Follow the instruction
on the page for setting up the Printer.
• Help button: Launches help specific to this tab.
Step
1

Procedure
Select the Calibrate Laminator tab.
a. Ensure that the Cartridges are out of the Laminator.
b. Ensure the Laminator Cover is closed.
c. Click on the Calibrate button. (Note: The Printer’s LCD will display
CALIBRATE PASSED. Error Message Calibration Failed may be solved
by manually increasing the sensor calibration number to 13 of higher
under the Advanced Settings tab. Do not use the AUTO calibrate
function)
d. Click on the OK button on the LCD display to complete the procedure.

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Selecting the Calibrate Film tab
The two buttons for the Calibrate Film tab are described below.
•

Calibrate button: Sends calibrate film command to Printer. Follow the instruction on the
page for setting up the Printer.

•

Help button: Launches help specific to this tab.
Step
1

Procedure
Select the Calibrate Film tab.
a. Ensure that the Film Cartridge is installed.
b. Ensure the Printer’s Cover is closed.
c. Click on the Calibrate button. (Note: The Printer’s LCD will display
CALIBRATE PASSED.)
d. Click on the OK button on the LCD display to complete the procedure.

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Selecting the Calibrate Ribbon tab
The two buttons for the Calibrate Ribbon tab are described below.
•

Calibrate button: Sends the Calibrate Ribbon Command to Printer. Follow the
instructions below to set up the Printer.

•

Help button: Launches help specific to this tab.
Step
1

Procedure
Select the Calibrate Ribbon tab.
a. Ensure that the Ribbon Cartridge is removed.
b. Ensure the Printer’s Cover is closed.
c. Click on the Calibrate button. (Note: The Printer’s LCD will display
CALIBRATE PASSED.)
d. Click on the OK button on the LCD display to complete the procedure.

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Selecting the Clean Printer tab
The button for the Clean Printer tab is described below.
•

Clean Button: Launches cleaning routine. Follow the instruction on the page for setting
up the Printer.

• Help button: Launches help that is specific to this tab.
Step
1

Procedure
Click the Clean Printer tab. See the next page.
a. Remove the Card, Film and Laminate Cartridges and close the covers.
b. Remove the paper back from both sides of the Cleaning Card. (Note:
DO NOT remove the left liner if a Magnetic Encoding Module is installed
in your printer.)
c. Insert the Cleaning Card into the Card Hopper’s Infeed Rollers.
d. Click on the Clean button below.
e. Guide the Cleaning Card into the Printer as needed.
f.

When the Cleaning routine is complete, the Cleaning Card will exit the
Printer.

g. Reinstall the Card, Film and Laminate Cartridges.
The Cleaning routine will begin after all current print jobs have completed.
Continued on the next page

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Selecting the Clean Printer tab (continued)
See the procedure on the previous page.

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Using the Clean Printer Group Box
The default setting is checked. If checked, Printer Cleaning Notification dialog box is
displayed when Firmware EE setting changes after 3000 cards. (Note: Firmware EE setting
resets upon clean command being sent to the Firmware.)
• Clean Now radio button: This is the default every time this message box launches.
• Clean Now radio button: When this is chosen (and click OK), the Toolbox is launched
open to Clean Printer tab.
• Remind Me radio dial: This activates a drop down for the User to choose a number of
cards to print until the next reminder. If the User chooses Never, then the Clean Printer
notification is cleared from Configuration tab. (Note: This is because IF the Clean
Printer notification is checked, the User might believe that the reminder is working while
Never means the reminder will never be displayed.)
• OK button: Use this button to close the dialog box and execute the User choice.
• Cancel button: Use this button to close the dialog box with no changes to the state of
Printer setting. If the User exits the Toolbox without clicking Clean, then the Printer
Cleaning Reminder dialog box will reappear on the next print.

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Selecting the Advanced Settings tab
Use the Advanced Settings tab for adjusting the internal Printer settings, which are
customized for every Printer at the factory and saved directly within the Printer's memory.
(Note: You can select the Restore Defaults to restore the internal default settings.)

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Selecting the Advanced Settings tab
These change values for Firmware settings. See below.
•

Setting Column: Displays label for setting

•

Default Column: Displays default value for setting

•

Current Column: Displays current value for setting

•

Change the value by clicking on the value to activate spin control or type.

•

Apply Button: Applies changed values.

•

Restore Defaults Button: Restores default values.

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Using the Image Darkness Option
Use this option to set the overall darkness of the printed image by increasing or decreasing
the amount of heat used by the Printhead when printing.
Step
1

Procedure
Lighten the printed image by clicking the down arrow
value and decrease the amount of Printhead heat.

to enter a negative

OR
Darken the image by clicking the up arrow
increase the amount of Printhead heat.

to enter a positive value and

Caution: If the value is set too high, the Ribbon may jam or even
break.

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Using the Print Top of Form Option
Follow these instructions:
Step

Procedure

Verify the Transfer TOF is set to +35.

Verify the Print TOF is set to +20.

Verify the Print LOF is set to +7.

Print the alignment card self-test (The front edge should look like Figure
below).

Determine which grid line to the left of the center Transfer Alignment Block is
closest to the edge of transfer.

Align the leading edge of the center Transfer Alignment Block with the Edge of
Transfer.
• To do this adjust the Print TOF setting up or down by the number located
directly to the right of the line found in the previous step.
• To help with this setting there are (+/-) orientation arrows located at the
upper and lower left sections of the card.

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Using the Print Top of Form Option
Continued from the previous page.

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Using the Print Left of Form Option
Follow this instruction.
Step
1

Procedure
Use the edge alignment grid (located at the top center of the card) to:
• Adjust the Print LOF up or down by the number (located below the line
located closest to the edge of the card).

a. Measure the density square, as shown below.
b. Adjust the image density to 66% ± 1%.

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Using the Mag Top of Form Option
Use this option only if the Printer has a built-in Magnetic Stripe Encoder.
• If so, use this option to shift the starting point of where the Printer will begin encoding the
magnetic track data on a card's Magnetic Stripe.
• When adjusting this value, keep in mind that a card and its Magnetic Stripe will always
remain in the same relative position as the card travels through the Printer.
The diagram (below) represents:
• How the magnetic data will move in relation to the fixed position of a card's Magnetic
Stripe as a “positive” or “negative” Magnetic Offset value is entered.
• For this diagram, assume that the card is transparent and the card's Magnetic stripe can
be seen through the top or front side of the card.

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Using the Mag Top of Form Option
Step
1

Procedure
Enter a negative value to move the start of the magnetic data more toward
the leading edge of the card or the card output side of the Printer.
OR
Enter a positive value to move the start of the magnetic data toward the
trailing edge of the card or the card input side of the Printer.
•

Magnetic Data Direction: The arrows on these buttons indicate the
direction the magnetic data will move on the card's Magnetic Stripe.

•

Maximum Adjustment Range: The maximum adjustment range is ±
99. As a rule, 20 equals about .030"/. 8mm.) (Note: Keep this in mind
when adjusting this option to avoid over-adjusting.)

Caution: If the negative value is set too high, the Printer may
start encoding before the card's Magnetic Stripe reaches the encoding
head.

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Using the Print Flip Angle Option
Use the Print Flip Angle option to set the position of the Flipper so it is level with the card
path after a flip operation.

Using the Print Flip Level Option
Use the Print Flip Level option to set the position of the Flipper so it is level with the card
path.

Using the Encoder Flip Angle Option
Use the Encoder Flip Angle option to fine tune the position of the Flipper. (Note: This is
done in relation to the Printer's built-in Encoder if your Printer is equipped with this option.)

Setting the Printhead Resistance
This is factory set. If the main board or the Printhead is replaced then adjust this number.
• Locate the Printhead Setting Number on the bottom of the Printhead.
• The number reads R=XXXX.

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Using the Transfer TOF Adjustment Option
Follow this instruction.
Step

Procedure

Set the Transfer TOF to –40.

Print the alignment card self-test. (Note: The front edge should look like
Figure 290.1.)

Determine which TOF grid line is closest to the edge of the card.

Align the leading edge of the print to the leading edge of the card. Follow this
instruction:
• Adjust the Transfer TOF setting up or down by the number (located directly
to the right of the line found in the previous step).
• Determing this setting by using the (+/-) orientation arrows located at the
upper and lower left sections of the card.

Print the alignment card self-test. (Note: The leading edge should look like
Figure 290.2.)

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Using the Transfer TOF Adjustment Option (continued)
Step
6

Procedure
Follow this instruction:
a. If the card is not aligned properly, make any additional changes necessary
using the Print TOF setting.
b. Print another alignment card.
c. Repeat the process as needed.

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Using the Transfer TOF Adjustment Option (continued)
See the procedure on the previous page.

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Using the Transfer Temp Offset Option
This option adds an offset to the temp the printer is reading from the transfer roller. (Note:
This setting should be used only make the temp of the transfer roller and the goal on LCD
match.)
• Use the slider on “Image Transfer” tab to make adjustment for card stock. (Note: A “-”
Adjustment will increase the actual temp of roller.)

Print Tension Settings
Using the Ribbon Print Takeup Tension Option
This procedure controls the tension of the color Ribbon during printing.
• Adjust the Ribbon tension if the Ribbon wrinkle is appearing on the card. (Note:
Adjustments moderately change the image length.)

Using the Film Print Takeup Tension Option
Caution: The Film Drive sets the baseline for the Film Tension and should not be adjusted
by the reseller or the end User.
• Adjustments moderately change the image length.)

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Using the Ribbon Print Supply Tension Option
This procedure controls the tension of the color Ribbon during printing. Adjust the Ribbon
tension if the Ribbon wrinkle is appearing on the card. (Note: Adjustments moderately
change the image length. “+” Adjustments can eliminate some cases of wrinkle.)

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Transfer Tension Settings
Using the Film Supply Transfer Tension Option
Adjustments significantly change image length. Only small adjustments recommended
because of sensitivity. (Note: Adjustments affect flash and smudge.)

Using the Film Takeup Transfer Tension Option
“-” Adjustments can cause card jams. (Note: “+” Adjustments can help stop jamming.
Adjustments affect flash and smudge.)

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Using the Resin Heat Adjust Option
Use this adjustment for Black resin text and barcodes appear faded or too light/dark.

Using the Sleep Time Option
This setting adjusts the time until printer stops energizing the transfer roller conserve energy.
A setting of “0” will disable. (Note: The counter for this setting starts after Standby Time has
elapsed.)

Using the Standby Time Option
This setting adjusts the time until printer goes into a reduced transfer roller temp to conserve
energy. (Note: A setting of “0” will disable. Settings are in minutes.)

Using the Blush Point Option
The blush point is compensation during printing:
• There is no dye transfer.
• There is no a light gray line on a portion of the card.
• It should be white.

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Using the LCD Contrast Option
Use this setting to adjust the brightness of the LCD panel

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Using the Cleaning rate Option
The message to clean the printer uses a defaulted number of passes of 3000 and to change
this click up or down one number per one card.

Using the EAT Disable Option
This is and ON or OFF switch. 0 is off and 1 is on. This will tell the printer to keep track of the
environmental temperature and compensate for it.
“Environmentally Adaptive Transfer” automatically adjusts the transfer temp based on the
ambient air conditions within the printer. Will increase or decrease the transfer roller temp by
as much as 20C in extreme conditions.
This mode defaults to on and a setting of “1” will disable.

Using the Film Print Cooling Level Option
This controls the speed of the transfer roller cooling fan during the printing process.
This setting should normally be off, but can be turned on to help with splotchy color areas on
the image. Too high fan speed can cause smudge.

Using the Film Transfer Cooling Level Option
This controls the default speed of the cooling fan for the transfer process.
Adjusts fan speeds and on times during transferring. This setting affects both flash and
smudge.

Using the Enable Ribbon Wrinkle Compensation Option
This is an on or off switch. When this enabled it will turn on extra pixels on the printhead to
help with ribbon wrinkle during the print process.

Using the Lamination Top of Form Option
This option changes location of patch(s) over length of card

Using the Lamination End of Form Option
This option changes head lift at end of card

Using the Lamination Bottom Takeup Option
This option changes tension of Laminate roll 1.

Using the Lamination Top Takeup Option
Changes tension of Laminate roll 2 (if equipped)

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Using the Lamination Card Backup Option
This option changes distance card backs up after lam pressure is first applied

Using the lamination Card Length Option
This option dictates length of card (should not be adjusted)

Reviewing the No Printer Connected error message
If there is no Printer connected or if the Driver is unable to communicate with the Printer, the
following error will be displayed and the grid will be blank.

Reviewing the Value outside the Range error message
If typing a value outside the range, an error message will display specific to the setting when
leaving the spin control to click any other spin control, button or tab.

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Section 10: Cleaning
HDP5000 Cleaning Kit part number is 089200. For more detailed instruction, please refer to
the Cleaning Kit Instruction Sheet in the kit.
Important: The Printer should be cleaned on a regular basis to ensure that the Printer
consistently produces high quality output.
Danger: Be sure to disconnect the Printer's power cord whenever performing any
type of maintenance procedure unless otherwise directed.
Important: Fargo Card Printers require highly specialized Print Ribbons to function properly.
To maximize Printer life, reliability, printed card quality and durability, you must use only
Fargo Certified Supplies. For this reason, your Fargo warranty is void, where not prohibited
by law, if you use non-Fargo Certified Supplies. To order additional materials, please contact
your authorized reseller.

Using the Required Supplies
For the maintenance procedures outlined for the Printer, you will need a Printer Cleaning Kit,
available from the reseller. This optional kit includes the following:
•

Printhead Cleaning Swabs pre-moistened with 99.99% isopropyl alcohol for cleaning
the Printer's Printhead.

•

Cleaning Cards with an adhesive backing for cleaning the Printer's Cleaning Rollers.

•

Gauze Pads pre-moistened with 99.99% isopropyl alcohol for cleaning the Printer's
interior and exterior.

•

Alcohol Cards pre-moistened with 99.99% isopropyl alcohol for cleaning the Printer's
Platen Rollers, Card Feed Rollers.

Caution: As with any electronic device, internal components of the Printer, such
as the Printhead, may be damaged if exposed to static electrical discharges. To avoid
potential damage, always wear an appropriate personal grounding device, such as a wrist
strap (with integral resistor) connected to an ESD ground. At a minimum, make positive
contact with the bare metal chassis of the Printer with the hand prior to touching any internal
electrical components.

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Safety Messages (review carefully)
Symbol

Critical Instructions for Safety purposes

Danger:

Failure to follow these installation guidelines can result in
death or serious injury.
Information that raises potential safety issues is indicated by a
warning symbol (as shown to the left).

Caution:

•

To prevent personal injury, refer to the following safety
messages before performing an operation preceded by this
symbol.

•

To prevent personal injury, always remove the power cord
prior to performing repair procedures, unless otherwise
specified.

This device is electrostatically sensitive. It may be damaged if
exposed to static electricity discharges.
Information that raises potential electrostatic safety issues is
indicated by a warning symbol (as shown to the left).
•

To prevent equipment or media damage, refer to the
following safety messages before performing an operation
preceded by this symbol.

•

To prevent equipment or media damage, observe all
established Electrostatic Discharge (ESD) procedures while
handling cables in or near the Circuit Board and Printhead
Assemblies.

•

To prevent equipment or media damage, always wear an
appropriate personal grounding device (e.g., a high quality wrist
strap grounded to avoid potential damage).

•

To prevent equipment or media damage, always remove the
Ribbon and Cards from the Printer before making any repairs,
unless otherwise specified.

•

To prevent equipment or media damage, take jewelry off of
fingers and hands, as well as thoroughly clean hands to remove
oil and debris before working on the Printer.

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Accessing the Clean Printer tab
Cleaning the Printer Platen Roller and Card Feed Rollers
Perform this procedure approximately every 1,000 prints to maintain a consistent print
quality. (Note: The Card Feed Rollers move the card throughout the print process. Rollers
should be kept clean to prevent card jams and card contamination. This cleaning process will
ultimately lead to better print quality and extended Printhead life.)
Step

Procedure

From the HDP5000 Driver, click on the Toolbox button to bring up the Clean
Printer tab.

Follow the instructions from the CLEAN PRINTER tab on the Driver. See
Display A below.
(Note: If your Printer is equipped with a Magnetic Encoder, you must insert
the Cleaning Card with the printed side up and with a small Liner Strip towards
the front of the Printer. See Display B below)

Replace the printing supplies and close the Print Stations after the Rollers are
clean and completely dry.

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Cleaning the Printer Platen Roller and Card Feed Rollers (cont)
Display A – Clean Printer window

Display B - Cleaning Card setup for Magnetic Encoder

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Cleaning Procedures
Cleaning inside the Printer
Step

Procedure

Open the Front Cover.

Remove the Print Ribbon and HDP transfer Film from the Printer.

If you have a can of compressed air, blow out all visible areas of the Printer
interior. (Note: Remove any debris that may be inside.)
OR
If you do not have a can of compressed air, use a cleaning pad from the
Printer Cleaning Kit to wipe out all visible areas inside the Printer. (Note:
Remove any debris that may be inside.)

Caution: Be extremely careful not to let any alcohol drip inside the
Printer!
4

Re-install the printing supplies.

Close the Front Cover.

Cleaning outside the Printer
Step
1

Procedure
The Printer has a durable casing that should retain its luster and appearance
for many years.
Clean it only with a Cleaning Pad from the Printer Cleaning Kit.

Caution: Do not use cleaning solvents of any kind or spray the
printer with a cleaner!

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Cleaning the Printhead
Clean the Printhead (every time the Print Ribbon is changed) to maintain consistent print
quality, as instructed below. This procedure should also be performed approximately every
1000 prints in order to maintain consistent print quality.

Caution: Never use a sharp tool or abrasive object of any kind to clean the
Printhead. It will damage the Printhead. Watches, rings, bracelets and other jewelry can
damage the Printhead if accidentally bumped against it. For best results, remove such items
before touching any internal components of the Printer.
Step

Procedure

Remove watches, rings, bracelets and other jewelry.

Disconnect the Printer Power Supply and if applicable the Lamination Power
Supply.

Open the front cover. Remove the Ribbon and Film Cartridges

Use a Printhead Cleaning Swab (squeeze to saturate the tip) from the Printer
Cleaning Kit to firmly wipe back and forth across the surface of the Printhead.
See display below.
The printing surface is vertical and faces the left side.

Reinstall the cartridges and close the cover once the Printhead is completely
dry.

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Replacing the Card Cleaning Roller

Caution: Replace the Card Cleaning Tape approximately every time the Print
Ribbon is changed.
Steps Procedure
1

Remove the Card Cartridge to access the Cleaning Roller.

Remove the cleaning roller as shown in Display A.

Replace with the new Card Cleaning Roller.

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Cleaning the Magnetic Encoder
Step

Procedure

Open the front cover and remove the Film Cartridge.

Remove the Magnetic Cover to access the Magnetic Head.

Remove the Magnetic Head. See Display A below.

Use an alcohol wipe from the cleaning kit to clean the Magnetic Head. See
Display B below.

Replace the Magnetic Head and Magnetic Cover.

Display A

Display B

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Section 11: Fargo Workbench Printer
Utility
Click on Diagnostics to bring up the Fargo Workbench Printer Utility. See the Fargo
Workbench Printer Utility Help File for further instructions on each option.

Reviewing the Card tab and Diagnostic button
Display A – Card tab > Diagnostics button

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Reviewing the Card tab and Diagnostic button (continued)
Display B – Fargo Workbench Printer Utility (see the appropriate User Guide located on your
CD)

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Section 12: Fluorescent Panel Usage
Fargo YMCFK Ribbon for HDP5000 is an economical way to add a fully customizable,
incremental level of security to your photo identification cards. This process allows the user
to configure the data that is printed with the fluorescent panel of an YMCFK Ribbon. (Note:
Any software program may be used to print the special florescent panel of the Ribbon to a
card once the driver and Workbench are set up correctly.)
• These Ribbons contain a yellow (Y), magenta (M), cyan (C), and resin black (K) panels to
create a full color over-the-edge printing identification card. In addition, the Ribbon
contains a dye-based fluorescing panel (F) which will allow you to print a standard or oneto-one personalized grayscale fluorescing image that is completely invisible until exposed
to ultraviolet light.
There are two (2) methods used to accomplish the creation of a custom fluorescent image
when using the YMCFK Ribbon for the HDP5000.
• The first method (described below) uses the Fargo Workbench Printer Utility to create a
static image that will be applied automatically to each card sent to the printer.
• The second method (described later in this document) allows the creation of the
fluorescent panel image directly from the badge application software. (Note: This enables
the user to print a unique fluorescent image, such as the card holder’s picture, on each
card.)

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Configuring Fluorescent Data (F-Panel for YMCFK Ribbon) using
the Workbench
Step

Procedure

From the Driver Printing Preferences, click on Diagnostics to bring up the
Fargo Workbench Printer Utility.

a. Click the Print Security applet group and select the Security Imaging
applet.
b. Check the Enable Secure Imaging Checkbox. (Note: The option for both
front and back are set up the same way.)

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Configuring Fluorescent Data (F-Panel for YMCFK Ribbon) using the
Workbench (continued)
Step
3

Procedure
a. Click on the Secure ID box on the left.
b. Click and drag a box onto the Template.
c. Move and size as needed.

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Configuring Fluorescent Data (F-Panel for YMCFK Ribbon) using the
Workbench (continued)
Step
4

Procedure
On the Template, right click on the Secure ID box for the options.

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Configuring Fluorescent Data (F-Panel for YMCFK Ribbon) using the
Workbench (continued)
Step
5

Procedure
a. Click on the Logo box on the left.
b. Click and drag a box onto the Template.
c. Move and size (as needed) by grabbing the corner of the box.

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Configuring Fluorescent Data (F-Panel for YMCFK Ribbon) using the
Workbench (continued)
Step

Procedure

On the Template right click on the Logo box for the options shown below.

Select Logo File.
Find the source of the Logo to place on the card. (Note: Fit to Frame will
size the image to fit the box. Once this is set up, this logo will print from the
software program. This is set up in the background.)

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Configuring Fluorescent Data (F-Panel for YMCFK Ribbon) using the
Workbench (continued)
Step
8

Procedure
a. Click on the Text box on the left.
b. Click and drag a box onto the Template.
c. Move and size as needed.

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Configuring Fluorescent Data (F-Panel for YMCFK Ribbon) using the
Workbench (continued)
Step
9

Procedure
On the Template, right click on the Text box for the options shown below.

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Configuring Fluorescent Data (F-Panel for YMCFK Ribbon) using the
Workbench (continued)
Step

Procedure

Follow the same instruction as above for the back side of the card.

a. Save this template using File-Save.
b. Close the Workbench. (Note: Any Software program file printed with the
YMCFK ribbon installed into the printer will print this design with the F panel
of the ribbon. It will print the same file each time unless you recreate a new
template.)

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Configuring Fluorescent Data (F-Panel for YMCFK Ribbon) using the
Workbench (continued)
Step

Procedure

Set the ribbon for YMCFK in the Printing Preferences. (Note: The Auto Detect
button may also be used. The F panel ribbon must be installed for this process
to work.)

Check Dual Pass if you would like to print the F panel on a separate panel of
HDP film from the YMC image. (Note: It is recommended that the user use the
default “Dual Pass” option if the fluorescent image is used in places where other
dye is used or any time the “Invert F panel Image” option is selected)

Check Invert F-Panel Image to create a negative of the fluorescent image.
(Note: This may improve the look of the person’s image if used for the Logo.)

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Configuring Fluorescent Data (F-Panel for YMCFK Ribbon) using the
Workbench (continued)

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Configuring Fluorescent Data (F-Panel for YMCFK Ribbon) using
the Application
This process creates a fluorescent image on your card using a simple text string command in
your badge application.
Step

Procedure

Creating Fluorescent Text: Create a new text box in your badge application.

Type the TEXT that you want to appear as fluorescent and put a ~T before the
start of the text with no space after the ~T.
The text will start on the card where the ~T begins. (see Display A below)

Creating a Fluorescent Image: In a separate drawing program, create the
image that you wish to fluoresce. (See Display C below)

Create the IMAGE in the actual size that you want it to appear on the card, and
save it as a "Grayscale" or "1 - bit" bmp file on the root c:\ directory.
Do not put spaces in the file name.

Create a new text box in your badge application, and type ~I followed by the
address of your image (see Display A below).
The top left of your image will start at the top left of your text box.

Set up the printer driver preferences. Refer to Step 8-10 below

Printer will print the fluorescent BMP IMAGE at the ~I position on the card.
Printer will print the fluorescent TEXT at the ~T position on the card.
(See Display B below)

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Configuring Fluorescent Data (F-Panel for YMCFK Ribbon) using the
Application (continued)
Display A
Card as seen in badge application

Display B
Card as Printed

Display C:
BMP Image located at c:\globe.bmp

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Configuring Fluorescent Data (F-Panel for YMCFK Ribbon) using the
Application (continued)
Step

Procedure

Set the ribbon for YMCFK in the Printing Preferences. (Note: The Auto
Detect button may also be used.)

Check Dual Pass if you would like to print the F panel on a separate panel of
HDP film from the YMC image. (Note: It is recommended that the user use
the default “Dual Pass” option if the fluorescent image is used in places where
other dye is used or any time the “Invert F panel Image” option is selected)

Check Invert F-Panel Image to create a negative of the fluorescent image.
(Note: This may improve the look of the person’s image if used for the Logo.)

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Section 13: Packing the Card Printer
The purpose of this section is to provide the User with a specific packing procedure for the
HDP5000.
(Note: Do not install the Lamination Module to the Printer before shipping. The Lamination
Module must be packaged in its own box and shipped separately, then installed at the site.
Attaching both modules together before shipping may cause damage.)
Follow this instruction to pack the Card Printer for transport.
Step

Procedure

Clean the inside of the Printer with deionized air. Wipe it down with a lint-free
cloth.

Clean the Printhead with a Printhead swab.

Pack the Printer in the original carton and packing materials.

Be sure to enclose any necessary paperwork, test cards, etc.

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Section 14: Firmware Updates
The purpose of this section is to provide the User with information on the internal software or
Firmware, which controls all aspects of the Printer's operation. New Firmware versions may
be released containing enhancements, such as improved reliability, added features or better
print quality. New Firmware updates can be downloaded from the Internet.
• Refer to the Fargo Workbench Printer Utility User Guide to download and install
Firmware updates. See the Fargo website to access this document.
• Important: This is a new Printer. Once new Firmware is released and made available
(via Step 2 below), Steps 3 through 14 in this procedure will be enlarged with “real world”
populated windows and dialogs. Until that time, please review this procedure only for
future use.

Performing the Firmware Updates
Step
1

Procedure
Type in: www.fargosupport.com to bring up the web site, as shown below.

Display A – Card tab (Diagnostics button)

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Performing the Firmware Updates (continued)
Display B – Fargo Workbench Printer Utility (Printer Information tab)

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Performing the Firmware Updates (continued)
Step
2

Procedure
This will launch the Fargo Support page.
•

Click on the Firmware selection box.

•

Using the drop down menu, select the Printer.

•

Click on the Go button, as shown below.

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Performing the Firmware Updates (continued)
Step

Procedure

Click on the Printer name under Printer Firmware to begin the download.

Click on the Save button to save the file.

Click on the Save button to save the file to the computer’s Desktop.

Click on the Close button to close this dialog when the download is
completed.

From the computer’s desktop, double click on the Firmware .exe file to un-zip
it.

Click on the Browse button on the WinZip Self-Extractor window.

Select the Desktop, and then click on the OK button in the Browse for Folder
dialog.

Click on the Unzip button in the WinZip Self-Extractor window to unzip
designated files.
Continued on the next page

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Performing the Firmware Updates (continued)
Step
12

Procedure
Select Upgrade Firmware in the Actions dropdown menu, as shown below.
This brings up the Upgrade Firmware window, as shown below.
See the Fargo Workbench Printer Utility User Guide at this time.

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Performing the Firmware Updates
Step
13

Procedure
•

Select the Desktop from the Browse menu.

•

Click on the .frm file.

•

Click on the Open button.

•

Click on Upgrade to send the Firmware to the Printer.

This completes the Firmware Update process.

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Section 15: Fargo Technical Support
The purpose of this section to provide the User with an efficient, step-by-step procedure to
be used when contacting Fargo Technical Support as needed for the HDP5000.

Contacting Fargo Technical Support
Step
1

Procedure
Read the suggested Sections of the Technical Service and Maintenance
Manual in order to troubleshoot the Card Printer.
As needed, contact the Fargo Technical Support Group by phone at
(952) 941-0050 or by fax at (952) 941-1852 for additional, technical
assistance.
OR
Contact Fargo Technical Support via the Web:
http://www.fargosupport.com/

Position a phone near the Printer and Computer so Fargo technicians can
troubleshoot the Printer(s) with efficiency.

Please have a self-test and a sample card ready when calling Fargo
Technical Support.

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Reading the Serial Numbers on a Fargo Printer
The purpose of this section is to provide updated instructions for reading serial numbers on a
Fargo Printer.

Finding out when a Fargo Card Printer was manufactured
You can determine when your card Printer was manufactured by reading directly from the
serial number (affixed to your card Printer).
1. Year Built: The first two digits in the serial number indicate the year that the Printer was
manufactured.
2. Week Built: The second two digits indicate the week.
3. Numeric Order: The last four digits indicate the sequence number for the numeric order
in which the Printer’s were built.

Reviewing Example No. 1: Serial Number A1280224
1. A1280224: The first two digits in the serial number indicate the year the Printer was built
(e.g., the letter and digit A1 indicate the year 2001).
2. A1280224: The third and fourth digits in the serial number indicate the week the Printer
was built (e.g., the digits 28 indicate week 28 of that year).
3. A1280224: The last four digits indicate the sequence number for the numeric order in
which the Printer’s were built.

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Section 16: Reviewing Spare Parts
Lists
Reviewing Spare Parts List for HDP5000 and HDP5000-LC
HDP5000 Series
Recommended Spare Parts List
Effective Date: To be added at a later date
For current pricing see http://www.fargopartner.com/support_services/

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Section 17: Glossary of Terms
Term

Definition

24-bit color

A color depth for an image that uses 8 bits for each color (red,
blue, green) combining the possible 256 shades to provide a color
depth of 16.7 million colors.

AC - Alternating
Current

An electrical current that reverses its direction at regular intervals
(typically 50 - 60 times a second).

Adhesion

The firm attachment of a material to the card surface, confirmed
by using the Tape Test -pulling an applied piece of adhesive tape
(Scotch 600 or equivalent) off the card at 1 sec/in to see if any
material is pulled off by the tape.

Algebraic

A type of color matching that takes the colors value of pixels and
applies them to an algebraic equation to adjust the levels of hue,
saturation and brightness.

ANSI (American
National Standards
Institute)

The United States Representative to ISO, providing
standardization for U.S. Manufactures prior or in addition, to
acceptance by ISO.

ASCII (American
Standard Code for
Information
Interchange)

A standard for processing information in computer processors. An
8-bit character set of 255 decimal numbers, each assigned to
numbers, letters, punctuation and special characters.

Refers to an IBM standard in early computing with regard to the
chipset and function of the Parallel Port, set up in the BIOS.

B (Black)

Black Dye-Sublimation panels are distinguished from the black
panel using resin by the use of B for Dye-Sublimation black. K
denotes resin black.
Continued on the next page

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Glossary of Terms (continued)
Term

Definition

Barcodes

A series of alternating black and white stripes, of varying widths
(each character denoted by a set number and width of black
stripes) that allows characters to be optically read by a computer.

batch print

A file sent down from the computer that contains commands to
print a number of cards, sequentially.

Battery Back-up

A power supply that can keep AC electronic equipment running
for a short time when power is interrupted, allowing enough time
for the User to save data and close the machine properly.

Bi-directional

A communication standard that allows two-way data transfer
between PC and Printer.

BIOS (Basic
Input/Output System)

The part of the operating system in a computer that handles
communication between the PC Board and its peripherals.
Typically residing in chip-based, non-volatile memory.

Bit

An abbreviation for binary digital. Each bit is an element of
information that can have two states: off and on.

Bit map

A graphic produced by an array of pixel elements with the color
hue, brightness and saturation information stored in bits. The
more bits, the more values and thus the greater variety. 1 bit color
is black and white, 8-bit color produces 256 shades of gray and
24-bit color can produce 16.7 million colors.

Board

A term used for the circuit Board, a hard mylar plate made of
many layers, that holds the electronic circuit elements and wire
traces.

Boot-up

A series of operations that the Printer runs through when power is
first applied including a series of initializing, status testing and a
diagnostics program to ensure a ready state.

Buffer

A block of memory, in the Printer or PC, that holds print files until
the processor is ready to print them.

Cable

A set of conductors wrapped together and often concealed within
insulation, used for signal transfer from one device to another,
with connectors on either end that allows the cable to be
removed.
Continued on the next page

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Glossary of Terms (continued)
Term

Definition

Cache

A type of memory Buffer to store data temporarily, used to hold
information that is most often exchanged between controller and
peripheral, to expedite data transfer.

Calibrating

A procedure to adjust an electro-mechanical device so that it
operates within established parameters.

Cleaning Roller

High tack Rollers positioned just after the input hopper to lift
debris off the card as it rolls over it. A clean card surface improves
print quality.

CD (Compact Disc)

A 4.75 inch (12 cm) optical disk that stores data, written too and
read from using a laser.

DMA (Direct Memory
Access)

Channels designated within the Windows operating environment
that are used for dedicated high-speed communication between
the PC and the Printer port.

Centronics

A parallel communications interface that has become the
standard for connections to Printers, designed by the Centronics
Corp.

Coercivity

The property of a Magnetic Stripe that indicates the amount of
force needed before magnetic saturation, measured in Oersted
(Oe).

Color matching

The process of adjusting color hue, saturation and brightness, to
duplicate a desired color. An algorithm within the Driver, which
adjusts the color balance and provides output with the desired
color, automates this process.

Compressed air

Air stored in a tank or produced by an aerosol can, delivered by
through nozzle at a high speed. Used in the Printer to blow out
debris.

Contrast

The degree of difference in luminance of two areas.

Control panel

The panel on the Printer from which the User can control Printer
functions. The Printer is usually composed of the control buttons
and an LED or LCD display.
Continued on the next page

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Glossary of Terms (continued)
Term

Definition

CR-79

A card dimension standard of 2.0625 L X 3.3125 W (+/-0.002 W,
+/-0.005 L) or 52.400 X 84.150 mm.

CR-80

A card dimension standard of 2.125 X 3.370 (+/-0.002 W, +/0.005 L) or 53.975 X 85.598 mm.

CR-90

A card dimension standard of 2.375 X 3.625 (+/-0.002 W, +/0.005 L) or 60.325 X 92.075 mm.

CR-100

A card dimension standard of 2.625 X 3.875 (+/-0.002 W, +/0.005 L) or 66.675 X 98.425 mm.

Cursor

The marker in the LCD display Window that indicates the active
selection.

Darkness

A reference to color saturation.

DB-9

A 9 pin, D-shaped connector, typically used in serial port
interfaces.

DC Motor

A Motor that works on DC with continuous motion.

DC (Direct Current)

Electronic flow that is unidirectional, flowing from the positive (+)
to negative (-) of a power source.

Default

A setting or parameter that comes preset from the factory in
Driver or Firmware. Performance parameters can be customized
in the Driver, but can be reset to the factory values usually
through the push of the default button. The default values for the
Firmware are usually denoted on a label attached to the Printer.

Defrag

Abbreviation for defragmenting. The process of positioning the
data in contiguous sections on a hard drive so that it uses space
more efficiently.

DIP switches (Dual
In-line Package
Switches)

A small array of mechanical switches installed on the Board that
can be configured to change Printer operations including
providing a variety of self-tests.
Continued on the next page

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Glossary of Terms (continued)
Term

Definition

Direct-to-Card (DTC)
Printing

The Direct-to-Card printing process prints digital images directly
onto any plastic card with a smooth, clean, glossy PVC surface.

Dither

A system of distributing dots to control the hue, brightness and/or
saturation. In monochrome printing, this controls the brightness.
In color printing, Dithering can supply a larger color gamut than
non-Dithering. In the Driver, Dither modes can be selected to
provide better image quality depending on the type of image to be
printed.

Dongle

A peripheral that attaches to a port to act as a key for an installed
application. The PC is able to run that application only when the
dongle is installed. Typically, it works as a pass-through device
and is connected in serial to the parallel cable.

Dot

The smallest unit of an image that the Printer is able to produce.
The smaller the dot, see dot pitch, the sharper the image.

Dot pitch

A measurement of image sharpness denoting the width of the
dots that makes up a pixel. The smaller the pitch, the sharper the
image.

Download

The transfer of a data file from one device to the other over a
network or cable, typically from the Internet to a PC.

DPI (Dot Per Inch)

A measurement of the Printer resolution indicating how many dots
a Printer can produce in a linear inch.

DRAM (Dynamic
Random Access
Memory)

A microchip based volatile memory storage device. The Printer
uses this to Buffer a print job, transferred from the PC, until the
Printer is able to process the packet.
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Glossary of Terms (continued)
Term

Definition

Driver

Software utility installed in Windows, that interfaces an
application to rasterize image data and include command codes
so the Printer can process the file.

Dual Pass option

Dual Pass option: This refers to the fact that the fluorescing
dye can be applied to a separate panel of HDP Film. (Note:
First, the YMC ink is applied to a panel of HDP film; then, the F
and possibly K are applied to a separate panel. If this is not
done, the fluorescent ink tends to mix with the YMC colors and
lose its fluorescent qualities; it also tends to become visible.)
It is recommended that the user use the default “Dual Pass”
option if the fluorescent image is used in places where other dye
is used or if the “Invert F panel” option is selected.

Duplex Printing

Printing on the front and the back of the card.

Dwell Time

The speed at which the card moves across the Transfer and
Lamination Roller, measured in seconds/inch (sec/in). This can
be adjusted in the Driver to ensure adhesion and card flatness.

Dye Migration

The diffusion of dye out of the card surface and into another
receptive surface, such as a vinyl pouch card holder, resulting in
a faded image.

Dye-Sublimation

Also called dye diffusion/thermal transfer, it is the process of
heating a dye suspended in a cellulous substrate until the dye
can flow, diffusing into the dye receptive surface of the card or
InTM film. This produces the image in the surface of the card.

E-card

An abbreviation for electronic card. A generic term used to
reference any card with built-in electronic devices such as
Smart Cards or prox cards.

E-card Docking
Station

The device in the Printer that accepts Smart Cards with an ISO
Smart Card contact Station. This allows the User to write to the
Smart Card chip with a standard RS-232 interface in the back of
the Printer or with the optional built-in Encoder.
Continued on the next page

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Glossary of Terms (continued)
Term

Definition

Edge-to-Edge

Refers to the maximum printable area on a card resulting in
printed cards with virtually no border.

ECP Mode
(Enhanced
Capabilities Port
Mode)

A type of Parallel Port mode, developed by Microsoft, to
increase the port throughput and improve performance.

EE Memory

An abbreviation for EEPROM.

EEPROM
(Electrically Erasable
Programmable Read
Only Memory)

A microchip based non-volatile memory storage device that can
be rewritten in the field. The chip can hold new values as the
Printer adapts its operational parameters.

Encoder (Smart
Card)

An electro-mechanical interface to transfer data from the PC to
a chip or Magnetic Stripe built into the card.

Encoder (wheel)

An electromechanical device, attached to a shaft that detects
the change in rotational position, incremented to count ticks per
revolution. The Printer's Encoder wheel both detects motion and
measures the amount of rotation in the movement of the
Ribbon.

Engine

A generic term for a collection of systems and mechanisms that
is dedicated to executing a specific function. A Printer that also
laminates would have both a print engine and a Lamination
engine.

EOF (End Of Form)

The trailing edge of the card, detected to indicate when the
Printer should stop printing.

EPP (Enhanced
Parallel Port)

A type of Parallel Port mode, developed by Intel, to increase the
port throughput.
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Glossary of Terms (continued)
Term

Definition

EPROM
(Electronically
Programmable Read
Only Memory)

A microchip based non-volatile memory storage device that
cannot be rewritten in the field. Firmware for many Fargo
Printers is stored on these chips and so a change of the chip is
necessary for an upgrade.

Escape sequence

A string or control character that indicates to the processor that
what follows is a command and not data.

ESD (ElectroStatic
Discharge)

The discharge of static electricity (high voltage, low current) that
can damage electronic devices.

Ethernet

A system of networking a series of computers for the sharing of
data or peripherals.

Film

A thin flexible transparent sheet used to carry dye-impregnated
material or resin to be transferred to the card.

Firmware

The instruction set, stored in chip memory, inside the Printer
that controls functional and operational data. Some models
require a chip change for updates; some Firmware can be
changed by reprogramming from the PC.

Flash Memory

A microchip based non-volatile memory device that holds its
data when power is removed. This allows for field
reprogramming of the Printer commands, such as Printer
Firmware upgrades, without the necessity of changing chips.

Font

A character set similar in style and form. Fonts can be graphical
or mathematical constructs, represented by a series of dots or
an Assembly of curves and lines.

FPGA (Field
Programmable Gate
Array)

A microchip with configurable logic circuits installed that takes
care of the very high speed and intensive data manipulations
needed by the printing engine.
Continued on the next page

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Glossary of Terms (continued)
Term

Definition

Full bleed

Printing that covers the entire card surface.

Gamma

The degree of contrast of an image or the display of a monitor
determined by the slope of a characteristic curve relating optical
density to relative log exposure.

Glossy / Matte

A smooth polished surface in comparison to a rougher matte
surface. Fargo matte cards have a surface index (Ra) of
approximately 65 microinches while glossy have a Ra = 3.

Glossy PVC

A card made of PVC with a smooth polished surface (Surface
roughness of approximately 0 - 10 micro-inches). This is
required for direct to card Dye-Sublimation printing.

Graphical Device
Interface (GDI)

A Windows standard for protocol between Drivers and
applications and the Windows interface. An application uses a
Driver to rasterize the data in the format necessary for the
Printer but also for the Windows interface to execute the print
commands.

Gray Scale

A graduation through the various brightness levels from white to
black.

Halftoning

A process in monochrome printing that simulates continuous
tone by using changes to the distribution of single dots.
Increasing the number of dots in a given area increases the
darkness even though the individual dots stay the same size.

Hard Drive

A high capacity storage device in a PC consisting of nonremovable magnetically encodable platters.

Hardware

Physical components of a system such as the Printer, the PC,
the power supply.

HDP (High Definition
Printing™)

The High-Definition Printing process prints full-color images
onto clear HDP transfer film (InTM). The HDP film is then fused
to the card through heat and pressure via a heated Roller. The
Printhead is capable of 256 shades with a sharper print and
better color match.
Continued on the next page

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Glossary of Terms (continued)
Term

Definition

Head

Abbreviation for Printhead.

Heat sink

A device used to dissipate heat into the ambient.

Heat Seal

A resinous film transferred by the Printhead onto the back of an
HDP intermediate transfer film to facilitate adhesion.

HiCo (High
Coercivity)

The Coercivity value of magnetic media between 2500 - 4000
Oe (ISO 7811-6). Fargo's High Coercivity encodes at 2750 Oe.

HTML (HyperText
Markup Language)

A standard protocol used to format text files for use in a browser
or on the Internet.

HTTP (HyperText
Transfer Protocol)

A standard protocol by which computers can transfer data,
compatible through multiple platforms.

IC (Integrated Circuit)

An electronic device that contains many individual circuits
interconnected and placed within a discrete package.

ID (Identification)

An abbreviation for identification.

IEEE 1284 (Institute
of Electrical and
Electronics
Engineers 1284)

A standard method of signaling for a bi-directional parallel
interface on personal computers. To ensure proper Printer
communications and image output, Fargo recommends a
parallel interface cable that complies with this specification.

Image

A collection of pictures or graphical elements that compose the
visual features on a card. Also refers to the digital
representation.
Continued on the next page

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Glossary of Terms (continued)
Term

Definition

Input

Any data or material being transferred to the Printer.

Input Hopper

The area of the Printer that stores the blank cards, ready to
print.

Intermediate Transfer
Media (InTM)

A thin flexible material coated with a resin material into which
the dye is transferred from the Ribbon by the Printhead. The film
is then transferred to the card surface by the Transfer or Hot
Roller.

Invert F-Panel option

This refers to the ability to cause light or white areas of the
image to fluoresce and dark colors to remain dark on the printed
card when exposed to a UV light. (Note: This was requested
because the fluorescent dye color is bright when black light is
applied to it. By default, the dark areas of the image will
fluoresce on the card and the lighter or white areas will have no
dye applied.)
The User can select the Invert F-Panel option to cause the
black in the design to show as dark on the card. This option is
recommended if the user is printing a photo.

ISO

From the Greek, iso, meaning same. Used to represent data
from the International Organization for Standardization.

JIS II (Japanese
Industrial Standard)

The standard for encoding to a Magnetic Stripe provided by the
Japan Standards Association. The single track is as wide as
ISO tracks 1 and 2 combined and in the same approximate
location as those tracks but on the front of the card. The
Coercivity level is 600 Oe.

K Panel

An area of a multicolored Ribbon (e.g., YMCK) that contains
black resin for transfer to the card surface. Also used in
reference to the application of preference to items printed on the
card - those using the black panel in lieu of a process (YMC)
black.

Lamination

The application of a film or resinous substance, fused by heat
and pressure, to the surface of a card.

LAN (Local Area
Network)

An array of several computers connected through a series of
data transfer cables for the sharing of data and peripherals.
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Glossary of Terms (continued)
Term

Definition

Landscape

A document layout that is viewed with the document's long axis in
a horizontal orientation.

LCD (Liquid Crystal
Display)

A device that contains a liquid crystal between two pieces of
polarized film through which reflected or ambient light can pass.
When a current is applied, the liquid's polarity changes and blocks
the passage of the light resulting in an opaque area of the display.
The areas are arrayed to form characters.

LED (Light Emitting
Diode)

A semiconductor that emits light when a current is applied.

Media

A generic reference to anything onto which the Printer can
transfer an image including cards, Ribbon and film.

LoCo (Low
Coercivity)

The Coercivity value of magnetic media between 250 - 600 Oe
(ISO 7811-2). Fargo's Low Coercivity encodes at 300 Oe.

LPT Port (Line
Printer Port)

The system abbreviation for a PC's parallel Printer port.

Mag encoding

The process of orienting successive magnetic bits to produce a
serial data string.

Mag stripe

An area of the card with an applied or impregnated ferrous
material that can hold encoded data through a series of
prescribed polarity changes.

Mag Track

An area of a magnetic strip running the length of the card, with a
given width and position, constitutes a track. This is the area
dedicated to one data string, restricted to specific rules of format.
ISO standards specify three Magnetic Tracks on the back of a
card. The JIS standard specifies one track on the front.

Mag Verify

A process to confirm proper magnetic encoding. After encoding,
the information is read off back and compared to the intended
string.
Continued on the next page

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Glossary of Terms (continued)
Term

Definition

MB (Megabyte)

A unit of storage that equals 1,048,576 bytes.

Memory

A generic term for any device that stores digital information using
magnetic media or digital chip storage device.

A descriptive list of headings above nested functions that aid
navigation to a specific operation. These are found in computer
applications, with the heading at the top of a subset of like
functions. They are also on the Printer LCD control panel.

Monochrome

An image composed of a single color.

Network

A series of computers connected by data transfer cable for
communication and sharing of functions and peripherals.

Oersted (Oe)

The unit of magnetic field strength named after Dutch scientist
Hans Christian Oersted who found the science of
electromagnetism.

Offset

The prescribed distance between a reference point and the target
point. The offset in card printing can refer to the position of the
image relative to the leading edge or the distance of the start of
magnetic encoding from the leading edge of the card.

O-Ring

A rubber ring used as a belt in several media driving applications.

OS (Operating
System)

The instructions installed on the computer hard drive that run the
computer's operations and applications. The Driver used for any
given OS will differ from other platforms. The correct version
Driver must be loaded for the Printer to interface with the OS and
the application to print.

Output

Any product of the Printer including card image, encoded data
and Lamination.

Output hopper

The portion of the Printer that accepts the completed cards.

Overlay

A resin-like substance that is transferred by the Printhead to the
card surface over a printed dye image to prevent image fading,
increase abrasion durability and prevent dye migration.
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Glossary of Terms (continued)
Term

Definition

Oversized Cards

Oversized cards are used for more efficient visual identification
and are available in many non-standard sizes. The most popular
sizes are CR-90 (3.63 x 2.37/92mm x 60mm) and CR-100 (3.88 x
2.63/98.5mm x 67mm).

Overlaminate

Protective clear or holographic material to increase security and
durability applied over the printed surface with a hot Roller.

Parallel

A method of data transfer in which serial data is divided into
sections and sent simultaneously down parallel wires to speed
transfer rate.

Parallel Port

A communication socket on a device that allows for parallel data
transfer.

PC (Personal
Computer)

A stand-alone, programmable, electronic device that can store,
retrieve and process data consisting of a CPU, mouse, keyboard
and monitor.

PCB (Printed Circuit
Board)

A solid, multi-layered plate on which electronic elements are
attached, either through the Board or on the surface.

Peel

The removal of a film or Ribbon from a card surface (at a
perpendicular angle) to ensure proper transfer, then separation,
from the card surface.

Peel-Off

A bar on the Lamination section that holds the film at the correct
position and provides proper peel angle.

Peripheral

Any device that is attached externally to a PC. These often share
the same data cable or port as a Printer and can be the source of
communication problems.
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Glossary of Terms (continued)
Term

Definition

Pinch Roller

A free spinning (non-driven) Roller that presses the card against
the drive Roller, on the opposite side, to ensure an adequate
normal force for proper traction.

Pixel

Short for picture element. The smallest element of a graphic.

Platen

The hard rubber Roller that drives the media through the Printer,
providing support to the backside of the media during printing or
laminating.

PET

Abbreviation for polyester terephthalate, often called polyester.
Sheets of PET are laminated with sheets of PVC to produce
thermal acceptance composite cards.

Port

A communication interface, serial or parallel, used for the
transference of data. Includes USB and Ethernet.

PolyGuard
Overlaminate

A 1-mil or .6-mil thick polyester material that enhances card
security and durability applied over the printed surface with a hot
Roller. Available as clear or with embedded holographic-type
security images.

Portrait

A document layout that is viewed with the document's long axis in
a vertical orientation.

Potentiometer

An electronic resistor with a variable resistance value that can be
mechanically set.

Print Driver

A software utility that serves as an interface between the Printer
and the Windows GDI (Graphical Device Interface), making the
Printer's functions available through the software application. It
also provides the format information for the rasterizing of the print
file including any necessary escape or function commands.

Print Job

A file of one or more cards for the Printer to print, including image
data and Printer functions, transmitted through the parallel
interface and at times stored temporarily in the print Buffer and
spooler.

Print Server

A device used to connect and control a Printer on a network.
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Glossary of Terms (continued)
Term

Definition

Printhead

The device on a Printer that produces the image on the media.

PVC

Abbreviation for polyvinyl chloride, often called vinyl. PVC is the
component of the 0.002 thick clear, dye receptive film on the
surface of the identification card and is the primary component of
the identification card cores.

Queue

A sequence of files or sets of data, awaiting transmission or
processing.

Proximity (Prox) Card

Proximity cards allow access and tracking utilizing contactless
technology, usually by communicating through a built-in antenna.

Prox Card Encoder

The FARGO prox card Encoder uses an HID ProxPoint® Plus
reader mounted on the e-card docking Station inside the
Printer/Encoder. The ProxPoint is a read only device producing a
Wiegand signal that is converted to RS-232 using a Cypress
Computer Systems CVT-2232. Application programs can read
information from HID prox cards via a RS-232 signal through a
dedicated DB-9 port on the outside of the Printer labeled Prox.

RAM (Random
Access Memory)

A storage device for digital information to be held temporarily, to
facilitate processing.

Rasterize

The process of converting the elements of a graphic into a bitmap
to be printed.

Reboot

Cycling the power to the Printer so that it resets and reinitializes.

Registration

The quality of the alignment of the separate primary-color images:
YMCK.

Resin

A semi-solid material.
Continued on the next page

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Glossary of Terms (continued)
Term

Definition

Resolution

The number of individual pixels in a graphic, taken over a given
length, used to indicate the sharpness of the picture and the level
of detail. The number of elements in the Printhead determines
Fargo Printer resolution.

RFI (Radio
Frequency
Interference)

Electromagnetic waves radiated by poorly shielded cables or
electronic devices that interfere with the operation or data transfer
of another device.

RFID (Radio
Frequency
Identification)

This is a way of transmitting information via radio frequency. Data
is sent from an RFID transceiver to an RFID tag (that is
embedded in a Resin Ribbon).

RGB
(Red/Green/Blue)

The three primary colors of the luminance or additive, model.
Combinations of these three colors can produce practically all the
colors of the spectrum that humans can detect. Computer
monitors operate on an RGB model.

Ribbon

The dye impregnated film that is used for color printing.

Ribbon cable

Parallel wires held flat in a row by plastic insulation.

RibbonTraq

A FARGO Electronics method of placing bar code-like marks on
the transition area between color panels. These marks are
arranged for detection by a reflective Sensor array for the
identification of Ribbon type and the Ribbon position.

RMA number (Return
Merchandise
Authorization
number)

A number, acquired from FARGO Support, which authorizes the
return of merchandise for repair or credit.

Roller

Elements of the Printer used for the transport of media consisting
of a rotating steel shaft (for Ribbon) or a rotating steel shaft with a
rubber cylinder installed at the shaft midpoint (for moving cards).

RS-232

An interface standard, established in 1969 by the Electronic
Industries Association, regarding the connecting of computer
peripherals.
Continued on the next page

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

17-17

RESTRICTED USE ONLY

Fargo Electronics, Inc.

Glossary of Terms (continued)
Term

Definition

Saturation

A measure of the degree of color, from gray, with the same
brightness.

Self-test

A pre-determined print file used to confirm Printer operation
typically sent from the Driver or stored in the Printer's memory.

Sensor

An electro-mechanical/electro-optical device used to indicate a
change in state in the Printer such as when a card reaches a
certain location.

Serial
communications

The transfer of data, one bit at a time and in sequential order,
using a single wire.

Serial interface

A sub D 9 pin input/output port on the Printer, used for serial
communication with the PC for AS400 operating systems or for e
card encoding.

SIMM (Single In-Line
Memory Module)

An array of memory chips, attached to a printed circuit Board that
installs in a slot on the main Board.

Simplex

Single-sided printing.

Smart Card

Smart cards have an embedded computer circuit that contains
either a memory chip or a microprocessor chip. There are several
types of Smart Cards: Memory, Contact, Contactless, Hybrid
(Twin), Combi (Dual Interface), Proximity and Vicinity.

Software

Instructions saved in computer memory that directs the computer
to perform certain tasks and functions.

Spooler

A computer application that allows the spooling of print jobs.
Continued on the next page

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

17-18

RESTRICTED USE ONLY

Fargo Electronics, Inc.

Glossary of Terms (continued)
Term

Definition

Spooling

Rather than moving a print job directly to the Printer, the job is
written to the disk so that the User can access the application
faster while Windows takes care of printing in the background.

SS (Start Sentinel)

The character denoting the end of a magnetic data string.

Stacker

The device that moves the finished cards onto the output column
ordering them First In, First Out.

Stepper Motor

A Motor whose shaft turns in discrete steps, rather than
continuously.

String

A sequence of characters that form a line of data.

Surface mount

A method of mounting circuit elements onto the surface of a
circuit Board, attached at solder pads, rather than through holes
in the Board.

Surge Protector

An electronic device, placed in serial to the Printer's power
supply, that prevents damage to the Printer from electronic surges
and electrical current that is outside of the normal parameters.

Switch Box

An electromechanical device to which a User can connect several
peripheral devices to the Parallel Port simultaneously, yet using
the selector switch to designate the active port.

TAC

Thermal Acceptance Composite cards. Card stock produced by
laminating sheets of PVC with sheets of PET for better thermal
distortion resistance. Ultra III cards.

Temp file

A temporary file, generated automatically by Windows, to store
the information for an active document. Windows should delete
these files when the application is closed.

Test Print

A file stored in or generated through windows that is sent to the
Printer to test basic functionality.

Thermistor

An electronic resistor on the Printhead with a resistance value
that varies in proportion to the heat to which it is exposed.
Continued on the next page

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

17-19

RESTRICTED USE ONLY

Fargo Electronics, Inc.

Glossary of Terms (continued)
Term

Definition

Thermocouple

A device for measuring temperature using a junction of two wires
of dissimilar metals that produce a voltage when heated that
varies proportionally with the temperature.

Thin Film
Overlaminate

A 0.25-mil thick resin material that enhances card security and
durability applied over the printed surface with a hot Roller.
Available as clear or with embedded holographic-type security
images.

Through-hole

A method of mounting circuit elements with the leads passing
through holes in the circuit Board and soldered on the opposite
side.

Timeout

An interruption of a print job that occurs when a function is not
completed in the time allotted by the operating system.

TOF (Top of Form)

The leading edge of the card, as it travels through the Printer.

Track

The area on a mag stripe designated to contain the magnetic data
string.

Troubleshooting

The process of investigating and determining the cause of a
problem.

TrueType (TT)

A font format that produces each character using a mathematical
equation, rather than a graphical representation, resulting in a
much sharper, cleaner image.

UltraCard

The FARGO brand of card stock recommended for use in FARGO
Printers, with the necessary glossy surface and composed of
PVC.

UltraCard III

The FARGO brand of card stock, recommended for use in
FARGO Printers that laminate, with the necessary glossy surface
and composed of PVC and PET to prevent heat distortion.

Update

The process of installing a new revision of software or Firmware
to implement new changes to the Printer's command codes and
procedures.
Continued on the next page

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

17-20

RESTRICTED USE ONLY

Fargo Electronics, Inc.

Glossary of Terms (continued)
Term

Definition

UPS (Un-interruptible
Power Supply)

An AC power supply, typically powered by batteries, which
provides temporary power to the PC or Printer during an
interruption of the supply voltage.

USB (Universal
Serial Bus)

A 1.5M/sec (12Mbit/sec) serial communication interface that can
support 127 separate devices consisting of 4 wires: power,
ground, data in and data out.

Virtual Memory

A technique used by Windows when chip memory is exhausted,
in which data is written to the hard to hold data temporarily and
support Window's operations.

Wrinkle

The appearance in the card image of wavy or arched lines, either
colored or clear, caused by improper film or Ribbon tension.

YMC

The designation of colored Ribbon by the panels of color in the
order in which they are printed: Yellow (Y), Magenta (M) and
Cyan (C).

YMCK

The designation of colored Ribbon by the panels of color in the
order in which they are printed: Yellow (Y), Magenta (M), Cyan
(C) and Black (K).

YMCKH

The designation of colored Ribbon by the panels of color in the
order in which they are printed: Yellow (Y), Magenta (M), Cyan
(C), Black (K) and Heat Seal (H).

YMCKK

The designation of colored Ribbon by the panels of color in the
order in which they are printed: Yellow (Y), Magenta (M), Cyan
(C), Black (K), Black (K) (the second K is for backside, black only
printing).

YMCKO

The designation of colored Ribbon by the panels of color in the
order in which they are printed: Yellow (Y), Magenta (M), Cyan
(C), Black (K) and Overlay (O).

YMCKOK

The designation of colored Ribbon by the panels of color in the
order in which they are printed: Yellow (Y), Magenta (M), Cyan
(C), Black (K), Overlay (O), Black (K) (used for backside, black
only printing).

YMCFK

The designation of colored Ribbon by the panels of color in the
order in which they are printed: Yellow (Y), Magenta (M), Cyan
(C), Fluorescing and Black (K).

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

17-21

RESTRICTED USE ONLY

Fargo Electronics, Inc.

Section 18: Index
A
About button, 8-21
absolute failure, 8-7
AC - Alternating Current, 17-1
accelerated wear/dye migration, 8-5
Accepted Card Compositions, 8-3, 8-13
Accepted Card Thickness, 2-7
Accepted Card Types or Compositions, 2-7
Add button – K Panel, 8-93
adhesion, 8-7
Adhesion, 17-1
adhesives, 8-2
Adjust Image Position controls, 8-53
Agency Listings, 2-5
Algebraic, 17-1
ANSI (American National Standards Institute), 17-1
Appropriate HDP Printer Driver Settings, 8-3
ASCII (American Standard Code for Information
Interchange), 17-1
AT, 17-1

B
B (Black), 17-1
Barcodes, 17-2
Baseplate (D860060), 4-4
batch print, 17-2
Battery Back-up, 17-2
Bi-directional, 17-2
BIOS (Basic Input/Output System), 17-2
Bit, 17-2
Bit map, 17-2
black graphics, 8-94
black text or barcodes, 8-94
Board, 17-2
Boot-up, 17-2
Buffer, 17-2

C
Cable, 17-2
Cache, 17-3
Calibrating, 17-3
Cancel button, 2-19
Card Capacity, 2-7
Card Cleaning Assembly, 2-17
Card Count, 5-42
Card Design, 2-21
card grid, 8-97
Card Illustration, 8-53
Card Input Guide adjustment, 8-8, 8-9, 8-10
Card Input Hopper, 2-17, 2-23
Card Output Hopper, 2-17
Card Size, 2-21, 8-12
card stock selection, 8-2
Card Surface, 2-21
Card Type, 8-13, 8-15

Card Type, 2-7
Card Type Custom options, 8-58
Card Type option, 8-4, 8-55
Card Type Selection, 8-3
card warping, 8-13
card's Magnetic Stripe/smart chip, 8-35
CD (Compact Disc), 17-3
Centronics, 17-3
Clean inside Printer, 10-5
Clean outside of Printer, 10-5
Cleaning Cartridge, 10-7
Cleaning Roller, 10-7, 17-3
Cleaning Tape loop, 10-7
Clear Protective Overlay Panel, 2-20
Coercivity, 17-3
Coercivity option, 8-66
Color Bars YMC, 5-43
color matching, 17-3
color matching algorithm, 8-40
Color Matching dropdown, 8-40
color matching software, 8-40
colors, 2-7
Communication Errors, 5-37, 5-38
Compressed air, 17-3
Contrast, 17-3
Contrast/Gamma, 8-41
Control panel, 17-3
Copies, 8-18
copyright/version information, 8-21
CR-100, 17-4
CR-79, 17-4
CR-80, 17-4
CR-80, CR-90 and CR-100, 8-12
CR-90, 17-4
CSA, 2-5
Cursor, 17-4
Custom 1/Custom 2 options, 8-4
custom Image Transfer settings., 8-4
Custom options, 8-15
customization options, 8-69

D
Darkness, 17-4
DB-9, 17-4
DC (Direct Current), 17-4
DC Motor, 17-4
Default, 17-4
Default button, 8-43
Defined Area(s) check box, 8-97
Defined Area(s) option, 8-95
Defrag, 17-4
Delete button – K Panel, 8-93
DIP switches (Dual In-line Package Switches), 17-4
Direct-to-Card (DTC) Printing, 17-5
direct-to-card printing, 8-2
disable printing, 8-36
disk cleanup utility, 5-38

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

18-1

RESTRICTED USE ONLY

Dither, 17-5
dither method, 8-44
DMA (Direct Memory Access), 17-3
Dongle, 17-5
Dot, 17-5
Dot pitch, 17-5
Download, 17-5
DPI (Dot Per Inch), 17-5
DRAM (Dynamic Random Access Memory), 17-5
Driver, 17-6
Duplex Printing, 17-6
dwell temperature, 8-15
Dwell Time, 8-7, 17-6
Dye Migration, 17-6
Dye-Sub Intensity slide, 8-41
dye-sub printed image, 8-41
Dye-Sublimation, 2-16, 17-6
Dye-Sublimation Cyan Panel, 2-20
Dye-Sublimation Magenta Panel, 2-20
dye-sublimation Ribbon Panels, 8-41
Dye-Sublimation Yellow Panel, 2-20

E
E-card, 17-6
E-card Docking Station, 17-6
ECP Mode (Enhanced Capabilities Port Mode), 17-7
Edge-to-Edge, 17-7
Edge-to-Edge printing, 8-15
EE Memory, 17-7
EEPROM (Electrically Erasable Programmable Read
Only Memory), 17-7
embedded contaminants, 2-21
Emissions Standards, 2-5
Encode Station, 2-19
Encoder (Smart Card), 17-7
Encoder (wheel), 17-7
encoding instructions, 8-36
Encoding Mode, 8-66
Encoding Options, 2-10
End Sentinel (ES)., 8-78
Engine, 17-7
EOF (End Of Form), 17-7
EPP (Enhanced Parallel Port), 17-7
EPROM (Electronically Programmable Read Only
Memory), 17-8
Escape sequence, 17-8
ESD, 1-2, 8-1, 10-2
ESD (ElectroStatic Discharge), 17-8
Ethernet, 17-8

F
factory default settings/Default button, 8-58
Fargo Technical Support, 15-1
Fargo Technical Support via the Web, 15-1
feed card into Encoder, 5-38
Feeder Station, 2-19
Field Separator (FS), 8-78
Film, 17-8
Firmware, 17-8
Flash Memory, 17-8

Fargo Electronics, Inc.

Flipper Module Field upgrade, 4-5
Font, 17-8
FPGA (Field Programmable Gate Array), 17-8
Full bleed, 17-9
Full Card option, 8-94
Functional Specifications, 2-16

G
Gamma, 17-9
Glossy / Matte, 17-9
Glossy PVC, 17-9
Glossy-PVC or Matte-PVC options, 8-58
Graphical Device Interface (GDI), 17-9
Gray Scale, 17-9
Gray/Align YMCK, 5-39

H
Halftoning, 17-9
Hard Drive, 17-9
hard Drive space
adequate or inadequate, 5-38
Hardware, 17-9
HDP (High Definition Printing™), 17-9
HDP Cards-Matte PVC + H Panel Ribbon (2), 8-4
HDP Cards-Matte PVC + non-H Panel Ribbon, 8-4
HDP Film, 8-58
HDP Film Options, 2-11
HDP Film particles, 8-7
HDP Film Storage Temperature, 2-11
HDP Film transfer parameters, 8-2
Head, 17-10
Heat Seal, 8-2, 17-10
Heat sink, 17-10
HiCo (High Coercivity), 17-10
High Coercivity UltraCard IIIs, 8-66
holographic-type overlaminates, 2-27
Horizontal adjustment, 8-54
HTML (HyperText Markup Language), 17-10
HTTP (HyperText Transfer Protocol), 17-10
Humidity, 2-11

I
IC (Integrated Circuit), 17-10
IC smart cards/proximity cards, 8-2
ID (Identification), 17-10
ID format, 8-30
ID software applications, 8-78
IEEE 1284 (Institute of Electrical and Electronics
Engineers 1284), 17-10
Image, 17-10
Image color tab, 8-43
Image orientation, 8-53
Image Position controls, 8-53
Image Transfer tab, 8-15
Input, 17-11
Input Hopper, 17-11
Input Hopper Card Capacity, 2-11
Interface, 2-11
Intermediate Transfer Media (InTM), 17-11

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

18-2

RESTRICTED USE ONLY

IPC, 8-7
ISO, 17-11
ISO 7811-2 Magnetic Stripe, 8-77
ISO encoded data format, 8-69
ISO option, 8-66
ISO Track Locations, 8-77

Fargo Electronics, Inc.

N
Network, 17-13
New Temperature Setting, 2-25
No MiFare Encoder, 5-17
No Prox Encoder, 5-17

J
JIS C 6220 Type II cards, 8-61
JIS II (Japanese Industrial Standard), 17-11

K
K Panel, 17-11
K Panel Resin options, 8-100
K Panel Resin tab, 8-94, 8-95

L
Lamination, 17-11
Laminator Controls, 2-25
LAN (Local Area Network), 17-11
Landscape, 17-12
LCD (Liquid Crystal Display), 17-12
LCD and Softkey Control Pad, 2-18, 2-19
LCD Display, 2-17, 2-18
LED (Light Emitting Diode), 17-12
less heat, 8-42
less saturated resin images, 8-42
LoCo (Low Coercivity), 17-12
Low Coercivity, 8-66
lower transfer temperature, 8-2
LPT Port (Line Printer Port), 17-12

M
Mag encoding, 17-12
Mag stripe, 17-12
Mag Track, 17-12
Mag Verify, 17-12
Magnetic Encoding tab, 8-60
Magnetic Stripe Encoding Modules, 8-61
Magnetic Stripe encoding process, 8-60
Magnetic Track data, 8-78
Magnetic Track Options, 8-68
Magnetic Track Selection, 8-66
matte-finished cards, 8-2
Maximum Accepted Card Length Range, 2-11
Maximum Accepted Card Width Range, 2-11
maximum value, 8-54
MB (Megabyte), 17-13
Measuring area positioned on card, 8-99
Media, 17-12
Medium Coercivity, 8-66
Memory, 17-13
Menu, 17-13
Monochrome, 17-13
more heat, 8-42

O
Oersted (Oe), 17-13
Offset, 17-13
Operating Temperature, 2-12
O-Ring, 17-13
OS (Operating System), 17-13
Output, 17-13
Output hopper, 17-13
Output Hopper Card Capacity, 2-12
Overlaminate, 2-26, 17-14
Overlaminate Design, 2-27
Overlaminate Options (HDP5000-LC only), 2-12
Overlay, 17-13
Oversized Cards, 17-14

P
Packing the Printer, 13-1
Parallel, 17-14
Parallel Interface Port, 2-17
Parallel Port, 17-14
Pass Count, 5-42
Pause button, 2-19
PC (Personal Computer), 17-14
PCB (Printed Circuit Board), 17-14
Peel, 17-14
Peel-Off, 17-14
Peripheral, 17-14
PET, 17-15
Photo, 8-44
Pinch Roller, 17-15
Pixel, 17-15
Platen, 17-15
Platen Rollers, 10-3
Polyester Patch Overlaminate, 2-26
PolyGuard Overlaminate, 2-26, 2-27, 17-15
Port, 17-15
Portrait, 17-15
Portrait/Landscape, 8-17
positive/negative image placement values, 8-54
Potentiometer, 17-15
Power Port, 2-17
Print All Black With K Panel, 8-94
Print Area, 2-12
Print Back Side First option, 8-32
Print back side only, 8-33
print both sides, 8-30, 8-31
Print Both Sides option, 8-31, 8-33
Print Driver, 17-15
Print Job, 17-15
Print Length, 2-8, 8-12
Print Ribbon, 10-5
Print Ribbon Options, 2-13
Print Ribbons, 2-20

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

18-3

RESTRICTED USE ONLY

Print Server, 17-15
Print Speed, 2-13
Print Speed-Batch Mode, 2-13
Print Station, 10-6
Print Status Screen, 2-19
Print Test Image, 5-39
print the first page of a two-page document, 8-32
Print Width, 2-8, 8-12
Print YMC Under K and Print K Only options, 8-100
Print YMC Under K/Print K Only options, 8-100
Print/Transfer Stations, 10-3
printed image, 8-54
printed text and barcodes, 8-100
Printer, 2-19
Printer Cleaning Kit, 10-3, 10-6
Printer Components, 2-17
Printer Driver setup, 8-55
Printhead, 2-17, 17-16
Printhead cleaning, 10-6
Printhead Cleaning Pen, 10-6
Printing Method, 2-12
Proper Settings, 8-3
Prox Card Encoder, 17-16
Proximity cards, 2-21
PVC, 17-16
PVC laminate, 2-22

Q
Queue, 17-16

R
RAM (Random Access Memory), 17-16
Rasterize, 17-16
Reboot, 17-16
recorded magnetic data, 8-67
Registration, 17-16
Regulatory Compliances, 2-5
Replacing the Card Cleaning Tape, 10-7
Resin, 17-16
resin black (K) Panel, 8-95, 8-96, 8-97
Resin Black Panel, 2-20
resin dither, 8-44
Resin Heat slide, 8-42
resin images, 8-42
Resin Thermal Transfer, 2-17
Resolution, 17-17
RFI (Radio Frequency Interference), 17-17
RFID (Radio Frequency Identification), 17-17
RGB, 5-43
RGB (Red/Green/Blue), 17-17
Ribbon, 17-17
Ribbon / Cards, 1-2
Ribbon cable, 17-17
Ribbon Panels, 8-31
Ribbon type, 8-24, 8-25, 8-26, 8-27, 8-28
Ribbon/Cards, 8-1, 10-2
RibbonTraq, 17-17
Right Cards, 8-2
Right Cards/HDP Print Process, 8-2

Fargo Electronics, Inc.

RMA number, 17-17
Roller, 17-17
rotate front by 180 Degrees, 8-35
rotates image, 8-35
RS-232, 17-17

S
safety issues, 1-2, 2-1, 3-1, 4-1, 5-2, 7-2, 8-1, 10-2
Safety Standards, 2-5
Saturation, 17-18
Scroll controls – K Panel, 8-92
second K Panel, 8-31
Self-test, 17-18
Sensor, 17-18
Serial interface, 17-18
Shift Data Left option, 8-67
SIMM, 17-18
Simplex, 17-18
Smart Card, 17-18
smart chip, 8-2
Softkey Buttons, 2-17, 2-18
Software, 17-18
Software Drivers, 2-14
Software Drivers, 2-11
special precautions, 1-2, 8-1, 10-2
Split 1 Ribbon Panels, 8-31
Spooler, 17-18
Spooling, 17-19
SS (Start Sentinel), 17-19
SS, ES, FS, 8-78
Stacker, 17-19
Start Sentinel (SS), 8-78
Stepper Motor, 17-19
String, 17-19
Supply Frequency, 2-14
Supply Voltage, 2-14
Surface mount, 17-19
surface roughness, 8-2
Switch Box, 17-19
System Color Management, 8-40
System Requirements, 2-15

T
TAC, 17-19
Tape adhesion Test, 8-5, 8-7
Tape Test, 8-58
Technical Specifications, 2-7, 2-8, 2-9, 2-10, 2-11, 2-12,
2-13, 2-14, 2-15
Temp file, 17-19
Temperature Adjustment, 2-25
Test Print, 17-19
Thermal Transfer Film, 2-26
Thermal Transfer Film overlaminates, 2-27
Thermistor, 17-19
Thermocouple, 17-20
thicker cards, 8-2
thinner cards, 8-2
Through-hole, 17-20
Timeout, 17-20
TOF (Top of Form), 17-20

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

18-4

RESTRICTED USE ONLY

total card area, 8-98
Track, 17-20
Track Information, 8-78
track number (1, 2 or 3), 8-78
Transfer Count, 5-42
Transfer Dwell Time/Temperature, 8-55
transferred HDP Film, 8-5
troubleshoot the Printer, 15-1
Troubleshooting, 5-1, 17-20
TrueType (TT), 17-20
TrueType black text and TrueType barcodes, 8-91

Fargo Electronics, Inc.

Vertical/Horizontal adjustment arrows, 8-53
Virtual Memory, 17-21

W
WordPad, 5-38
Wrinkle, 17-21

X
X/Y boxes, 8-99

U
UL, 2-5
UltraCard, 17-20
UltraCard III, 17-20
UltraCard IIIs-Glossy PVC, 8-5
UltraCard IIIs-Glossy PVC + H Panel Ribbon (2), 8-4
UltraCard IIIs-Glossy PVC + non-H Panel Ribbon, 8-4
UltraCard stock, 2-22
Undefined Area(s) - K Panel Resin tab, 8-96
Undefined Area(s) option, 8-96
Update, 17-20
UPS (Un-interruptible Power Supply), 17-21
USB (Universal Serial Bus), 17-21
USB/Ethernet Board Assembly (A000xxx), 4-7, 7-6

Y
Yellow (Y), Magenta (M), Cyan (C) Ribbon Panels, 8101
Yellow, Magenta and Cyan, 8-41, 8-42
YMC, 8-27, 17-21
YMC, YMCK or YMCKK Print Ribbon, 8-21
YMCK, 8-27, 17-21
YMCK or YMCKK Print Ribbon, 8-44
YMCK/YMCKK Print Ribbons, 8-31
YMCKH, 8-27, 17-21
YMCKH Panel Ribbon, 8-2
YMCKH Ribbon, 8-7
YMCKK, 8-27, 17-21
YMCKO, 17-21
YMCKOK, 17-21

V
Vertical adjustment, 8-54

HDP5000 High Definition Card Printer/Encoder User Guide (Rev. 1.4)

18-5

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