Fleetwood Group WRS7200 Low Power Wireless Response Keypad User Manual CERTIFICATE OF COMPLIANCE

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Date Submitted	2007-07-26 00:00:00
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Document Title	CERTIFICATE OF COMPLIANCE
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Document Author:	Systems Administrator

Rhein Tech Laboratories, Inc.
360 Herndon Parkway
Suite 1400
Herndon, VA 20170
http://www.rheintech.com
Appendix I:
Client:
Model:
Standards:
FCC/IC ID:
Report #:
Fleetwood Group, Inc.
WRS7200
FCC 15.247/IC RSS-210
FBRWRS7200/1859A-WRS7200
2007203
Manual
Please refer to the following pages.
Page 39 of 48
USER MANUAL
Reply®
• Keypad, Model WRS7200
• Base Station, Model WRS970
Preliminary Document
©Copyright 2007 Fleetwood Group, Inc., Electronics Division. All rights reserved. Licensed software products are
owned by Fleetwood Group, Inc. or its suppliers and are protected by United States copyright laws and international
treaty provisions.
Fleetwood Group, Inc. products are covered by U.S. and foreign patents, issued and pending. Information in this
publication supersedes that in all previously published material. Specifications and pricing are subject to change
without notice.
Printed in the U.S.A.
Fleetwood Group, Inc.
Electronics Division
11832 James St.
Holland, Michigan 49424
www.fleetwoodgroup.com
www.replysystems.com
Sales: 1-800-257-6390
Technical Service: 1-888-GO-REPLY (467-3759)
Reply® is a registered trademark of Fleetwood Group, Inc.
Other trademarks contained herein are the property of their respective holders.
Revision History:
ii
Rev
Date
05/01/07
Description
Original
Preliminary Document
Table of Contents
1.0 Reply® Systems ......................................................................................................................... 5
1.1 Introduction....................................................................................................................................... 5
1.2 Applications/Advantages .................................................................................................................. 5
1.3 RF Communication........................................................................................................................... 5
1.4 Technology Leadership, Patent Protection, and Certification...................................................... 5
1.5 Other Fleetwood Group, Inc. Products........................................................................................... 5
2.0 Principles of Operation ............................................................................................................ 6
3.0 System Description and Setup ................................................................................................. 6
3.1 Room Layout ..................................................................................................................................... 6
3.2 Placement of the Reply® System ...................................................................................................... 6
3.3 Connecting to PC .............................................................................................................................. 6
3.3.1 USB ................................................................................................................................................................ 7
3.3.2 Ethernet........................................................................................................................................................... 7
3.4 Configure Base for Connection Type .............................................................................................. 6
4.0 How to Use the Keypad ............................................................................................................ 7
4.1 Power Key .......................................................................................................................................... 7
4.2 Base Key............................................................................................................................................. 7
4.3 Alert Key............................................................................................................................................ 8
4.4 Symbol Key........................................................................................................................................ 8
4.5 Number Keys ..................................................................................................................................... 8
4.6 Soft Keys ............................................................................................................................................ 8
4.7 Send Key ............................................................................................................................................ 8
4.8 Delete Key .......................................................................................................................................... 8
4.9 LCD .................................................................................................................................................... 8
4.10 Accessing the Menu......................................................................................................................... 8
4.10.1 Page 1: Serial Number .................................................................................................................................. 9
4.10.2 Page 2: Firmware Revision........................................................................................................................... 9
4.10.3 Page 3: LCD Contrast................................................................................................................................... 9
4.10.4 Page 4: Static Keypad Address..................................................................................................................... 9
4.10.5 Page 5: Static Keypad Base ID(CH)............................................................................................................. 9
4.10.6 Page 6: Key Press Feedback ......................................................................................................................... 9
4.10.7 Page 7: Keypad Addressing Mode................................................................................................................ 9
4.11 Changing the Batteries ................................................................................................................... 9
5.0 System Operation ................................................................................................................... 10
5.1 Operating Modes............................................................................................................................. 10
5.2 Static Mode Keypad Power-Up...................................................................................................... 10
5.3 Dynamic Mode Keypad Power-Up ................................................................................................ 10
iii
Preliminary Document
5.4 Login and Authorization.................................................................................................................11
5.5 Answer Types...................................................................................................................................11
5.5.1 Single Alpha..................................................................................................................................................11
5.5.2 Single Number ..............................................................................................................................................11
5.5.3 Yes/No ..........................................................................................................................................................12
5.5.4 Yes/Abstain/No.............................................................................................................................................12
5.5.5 Agree/Disagree .............................................................................................................................................12
5.5.6 Low/Med/High..............................................................................................................................................12
5.5.7 True/False .....................................................................................................................................................12
5.5.8 Moment to Moment ......................................................................................................................................12
5.5.9 Multi-Digit Numeric .....................................................................................................................................12
5.6 Keypad User Prompts .....................................................................................................................12
5.7 Correct Answers ..............................................................................................................................13
5.8 Backlight...........................................................................................................................................13
6.0 How To Return Components..................................................................................................14
7.0 WRS970 Data Format and Command Lists ..........................................................................14
8.0 Software...................................................................................................................................14
9.0 Accessories ..............................................................................................................................14
10.0 Limited Product Warranty....................................................................................................15
11.0 FCC, IC, and EU Compliance Information ........................................................................16
12.0 Technical Specifications.......................................................................................................18
13.0 Troubleshooting Procedures ................................................................................................18
14.0 Index......................................................................................................................................19
iv
Preliminary Document
®
1.0 Reply Systems
1.1 Introduction
This product consists of wireless (RF) handheld 15key numeric keypads and a compact, easily
transported Base Station. The
system is generally used to record
answers to multiple choice
questions as part of a classroom
presentation,
decision-making
session,
focus
group,
or
videoconference.
It offers
methods for collecting and
immediately reporting group
response. Reply® systems have
been available for several years
and over 400,000 keypads are
currently used worldwide.
Reply® is a cordless handheld
response system that provides
numeric data interaction for
meeting or learning environments. Keypad responses
are transmitted to the Base Station, which processes
and delivers the information to the attached
computer.
Application software operates the Base Station and
controls its associated Keypads. While the system’s
hardware may offer powerful features, application
software is the essential ingredient in applying the
technology to generate useful results.
1.2 Applications/Advantages
Many meeting and learning venues require a
mechanism for audience interaction. Moreover,
many seek a method of automating surveys and
grading activities. Reply® meets the need for such an
interactive tool, bringing everyone together and
instantly allowing measurement of interest,
understanding, and involvement.
¾
Audience members can participate from
their seat and personally indicate their opinions,
ideas, and knowledge.
¾
Results of the interaction are immediately
available, and their display offers presenters a
valuable insight into the opinion and comprehension
level of audience members.
¾
System setup typically involves handing a
Keypad to every participant and the Base Station to a
computer. No Keypad wires or cabling need be
installed prior to use. This allows fast, reliable, safe,
and attractive installation.
1.3 RF Communication
The Keypads communicate with the Base
Station using wireless Radio Frequency
(RF) technologies.
The patented
proprietary design has been rigorously
tested and optimized for reliability and
collection speed.
1.4 Technology Leadership, Patent
Protection, and Certification
Fleetwood Group, Inc. maintains a
leadership position in wireless development
of audience response solutions. United
States Patents 5,093,786, Re. 35,449 and
other patents reflect the commitment to
wireless technology leadership and the
unique position that Fleetwood Group, Inc. brings to
the market. Additional United States and foreign
patents are pending.
Fleetwood Group, Inc. also maintains a commitment
to complying with the United States Federal
Communications Commission and various foreign
regulatory requirements. In addition to satisfying
various FCC requirements, such as Part 15, Part 68,
and Part 74, many foreign countries have type
approved Fleetwood products.
Others are
continuously being added. Please contact your
reseller or Fleetwood Group, Inc. for more
information on certification.
1.5 Other Fleetwood Group, Inc. Products
Fleetwood Group, Inc. is a manufacturer of quality
electronic products that are sold through a worldwide
reseller network. All Reply® products are designed
and manufactured in Holland, Michigan.
For more information on these products or our
customization capability, please visit our website at
www.replysystems.com.
Preliminary Document
2.0 Principles of Operation
This Reply® System uses the latest in 2.4 GHz
wireless technology to turn any meeting into a
dynamic interactive experience for each participant
without having to deal with a nightmare of cables and
connectors.
Fleetwood is unique in the marketplace with its
patented technology to provide a two-way link with
the keypads. This design ensures that no responses
are missed by requiring a keypad to retransmit the
user’s response until it is properly received by the
Base Station. The design also allows the system to
refuse to acknowledge any invalid entries. This is
clearly superior to other technologies using one-way
radio or infrared, which do not provide
acknowledgment to the keypad when its entry is
received and do not have any way of rejecting invalid
entries.
3.0 System Description and Setup
3.1 Room Layout
Base
Station
Computer
Projector
3.2 Placement of the Reply® System
The Base Station can be located anywhere in the area
where the keypads are to be used. WRS7200
keypads can operate in a room up to 300’ x 300’ in
size. Despite a robust communication system, walls
and some other 2.4 GHz devices can moderately to
severely limit the WRS970 system’s performance. If
coverage of a larger area is necessary, elevation of
the Base Station or centering in room can usually
improve the reception of the keypad signals.
NOTE: Due to the properties of signals operating at
2.4 GHz, Fleetwood does not recommend placing any
walls between the base station and the keypads. The
material in a wall tends to absorb the RF signal and
slightly reduced performance might be observed.
3.3 Configure Base for Connection Type
The WRS970 Base Station is the control center for
the system and operates according to commands
issued by the application software. The Base Station
can be set to any of the 31 available channels through
the WRS970 OCX module. Each Base Station can
process responses from up to 500 keypads.
A radio frequency packet is continuously sent out by
the base station when the unit is powered on. Each
base station’s packet can only be heard by keypads
that have been set to the same channel.
Both types of connections can be connected to the
Base unit simultaneously. However, the Base can
only communicate through one of the two. No
buttons exist as the Base determines the connection
method based how power is first applied to the unit.
If power is first connected using USB, USB is
selected. If power is first applied using the external
DC jack or the built-in PoE, Ethernet is selected. The
base will present on the LCD at power up which
connection is activated.
3.4 Connecting to PC
The WRS970 provides two options for connecting to
a PC: USB and Ethernet.
Preliminary Document
3.4.1 USB
For the first USB connection, internet access is
recommended for obtaining drivers. If internet is not
available, insert the Hardware Manual CD that came
with the WRS970 Base Station.
The USB connection is capable of powering the base
unit along with the data connection. Connect the
included USB cable to the base and the other end to
an open USB port on the PC or hub. The drivers will
install automatically and the PC alerts when the
hardware is installed and ready to use.
3.4.2 Ethernet
An Ethernet connection is provided for installations
where the Base Station may not be within a USB
cable length of the PC. To connect directly to the
PC, an Ethernet cross-over cable must be used. For
connection through a hub or similar device, a
standard Ethernet cable can be used. To use
Ethernet, the optional accessory kit for Ethernet
connectivity is available which includes the AC-DC
adaptor and standard Ethernet cable.
Important! After connecting power to the base unit
for use with Ethernet, the base unit requires a 30
second wait period before the software application
can connect via Ethernet.
3.5 Software
Activate the Reply® WRS970 compliant software
application. Connect to the Base Station (see your
software manual for further instructions) and start a
polling session. The system is now ready to process
responses from assigned keypads. Two-way radio
communication is now operational between the Base
Station and keypads.
4.0 How to Use the Keypad
The keypad independent of a base unit does not
provide much functionality.
As an alternate to the DC supply, the WRS970 Base
unit can also be powered using Power-over-Ethernet
(PoE) MIDSPAN. An optional PoE accessory kit is
also available which includes a power injector and
Ethernet cable. PoE is a technology that supplies
power and data through the one Ethernet cable. For
single base installations, a product called a PoE
Injector connects between the PC and the Base
stations near a power source (Figure 1). For multiple
base installations, a PoE Midspan hub, router or
switch can be used.
Computer
Data
PoE
Injector
Power & Data
Base
Any of the keys listed below can be disabled via the
software to further limit invalid key presses.
4.1 Power Key
Power
Figure 1 PoE Midspan Connection
Each base unit ships from the Fleetwood factory with
a default IP address of 200.0.0.111, subnet mask of
255.255.255.0 and port 2101. If Ethernet is the
desired connection type, these settings can be
changed. See appendix x for instructions.
The power key will turn on and off the keypad. The
base unit can control whether the key is disabled to
turn off the keypad.
4.2 Base Key
Preliminary Document
The base key when pressed will change the three
digits in the upper left corner of the LCD to display
the current Base ID (channel). If the keypad is
configured as Dynamic Addressed, the key will
prompt the user to search for bases units.
4.7 Send Key
The Alert key sends a special packet to the base unit
to alert the presenter. It is not treated as a vote during
questions.
The send key has multiple functions depending upon
the question type being asked and the prompts on the
keypad display. This button is not always needed to
send a vote. Most question types will send when the
vote is entered. The send key is used for sending
multi-digit answer types after the numbers have been
entered. It is also used as an enter key or yes key
when prompted or saving data.
4.4 Symbol Key
4.8 Delete Key
4.3 Alert Key
The symbol key behaves differently depending on the
question type being asked. If multi-digit answers are
being entered, there is available a list of special
characters that are obtained by pressing the key again
within a small time period. When the timer runs out,
the next key press will appear in the next position.
4.5 Number Keys
The delete key is used to clear the display, delete a
multi-digit character, and stop sending a key press. It
also functions as a cancel key for prompts and an exit
key for menu navigation.
4.9 LCD
The LCD presents the user with the keypad behavior.
There are several icons across the top of the screen
and a region for presenting and entering text.
4.10 Accessing the Menu
Each keypad has a menu system for local
configuration. These settings are not able to be set
globally from the base unit. To enter into the menu
list at the keypad, press the DEL key and the BASE
key simultaneously. The base (through software) can
also force each keypad on the system to display the
menu. The screen will change to the following:
The number keys are used for voting and changing
settings. Some question types will require these keys
to be used for voting. If the question type is alpha,
then the display will show the letter printed on the
button on the display.
4.6 Soft Keys
The soft keys are for special occasions. Some
question types require the use of these keys. They
are also used for menu navigation and Base selection.
Μενυ
< Σεριαλ # >
Pressing the soft key right and left button will cycle
through the pages. The center soft key button will
open the sub menu showing the current settings. The
DEL key will back out of the submenu entered. Each
of the pages are described below.
It is important to note that the base unit can limit the
menu access of each keypad on the system.
Therefore, the menu or some screens may not be
available.
Preliminary Document
4.10.1 Page 1: Serial Number
Σεριαλ #
123ΑΒΧ
The factory set serial number is displayed. It will
match the number printed on the label on the bottom
of the keypad and cannot be changed.
4.10.2 Page 2: Firmware Revision
Φιρμωαρε
1.00
Selecting the firmware menu displays the current
firmware revision loaded in the keypad. Since the
product is field updatable, this is a useful tool for
knowing whether the keypad is up-to-date.
4.10.3 Page 3: LCD Contrast
Χοντραστ
− 1 +
The contrast is a setting that can be changed and may
need to be as the batteries begin to die. Pressing the
right and left soft keys will increase and decrease
respectively the contrast level.
This option works similarly to the Keypad address
page. Enter two digits of the Base ID, up to 31, for
the base unit the keypad is to communicate with.
Press the SEND key to save or the DEL key to
cancel. This option, like the keypad address, is only
for static mode keypads.
4.10.6 Page 6: Key Press Feedback
Κεψ Βεεπ
Ον
Οφφ
Each keypad contains a buzzer internally which has
the option of being configured to provide feedback
with each key that is pressed. Using the left and right
soft keys, the option can be turned on or off. Press
the SEND key to accept or the DEL key to cancel.
4.10.7 Page 7: Keypad Addressing Mode
Μοδε
Στατ Δψνα
The keypad can be configured to Static mode or
Dynamic mode. Use the left and right soft key for
selecting and the SEND key to save. Press the DEL
key to cancel and exit. Once the mode has been
changed, the keypad must be powered down and back
on to operate in the new mode. See section 5.1 for
more information about the two modes.
4.10.4 Page 4: Static Keypad Address
4.11 Changing the Batteries
Αδδρεσσ
002
The current address of the keypad is displayed on the
second line. This menu option is only for Static
mode keypads. Enter the three digits, up to 500, that
the keypad will become. As each key is entered, the
previous will shift left a position on the display.
Once the desired address is shown, press the SEND
key to save or the DEL key to exit and not save. If an
invalid address is entered and SEND is pressed, the
keypad will report Invalid and the address will not
save.
Each keypad is powered from 2 x “AA” batteries.
Fleetwood recommends using alkaline batteries, but
rechargeable NiMH batteries work giving a shorter
life. In order to use rechargeable batteries, a third
party charger must be used since the keypads are not
rechargeable. One fresh set of alkaline batteries can
last for up to 150 hours of use.
To change the batteries, remove the security screw.
Press the side tabs of the battery lid shown below.
4.10.5 Page 5: Static Keypad Base ID(CH)
Βασε ΙΔ
10
Preliminary Document
Φουνδ: 2
08
NEW IMAGE
Φουνδ: 2
10
For bases with login enabled, the key icon flashes on
the display when the associated base ID is shown.
Press the center soft key to select the Base ID.
5.0 System Operation
5.1 Operating Modes
The system has two operating modes available: Static
Addressing and Dynamic Addressing. For security
purposes, both the base and the keypads must be
configured to the same addressing mode as they are
not interoperable. This means that a Dynamic
Addressed system will not operate with a Static
Addressed system basically making two products in
one. Keypads must be configured locally and the
base is configured through the API.
Αυτηοριζινγ
While the keypad is negotiating itself onto the
system, the display presents authorizing and shows
the Base ID (CH) selected in the left corner. This
display will not show if the system selected is
configured with login enabled (See Section 5.4 for
completing the login sequence.) After a delay, the
keypad will connect to the system. A sample image
is below.
5.2 Static Mode Keypad Power-Up
When a Static mode keypad is first powered up, it
begins communication with a base matching the set
Base ID (CH). If the keypad is within range of the
proper base, voting is immediately available to the
user. If the system is configured with login enabled,
the keypad prompts the user to enter the login value
before allowing a vote. See Section 5.4 for login
description.
5.3 Dynamic Mode Keypad Power-Up
When the keypad is first powered up, the following
message is shown on the display while the keypad
looks for available bases. Pressing any key will stop
the search prematurely.
Σεαρχηινγ
Φορ Βασεσ...
Once the search has timed out or stopped, the display
presents how many bases it found and the Base ID
(CH) of each base. Use the left and right soft keys to
scroll through the list.
Τρυε
Φαλσε
The number in the upper left of the display changes
to the keypads assigned address (ID) and the current
system question settings are applied. The RF
indicator is actively showing signal strength. To
view the Base ID at any time in the future, press the
BASE key.
Three other possible messages are possible instead of
a successful connection.
Νοτ
Αυτηοριζεδ
The above message appears when system
Authorization is enabled and the keypad serial
number is not amongst those in the list of keypads
allowed on the system. Either press the BASE key to
locate another system or see system administrator.
Βασε Νοτ
Αχχεπτινγ
10
Preliminary Document
The message above indicates the system is not ready.
Once the system administrator has configured the
setup, press the BASE key and select the Base ID
again.
Σψστεμ ατ
Χαπαχιτψ
The message above indicates the system has assigned
the maximum allowed keypads. Press the BASE key
to select another base or see the system administrator.
5.4 Login and Authorization
No matter which addressing mode the system is set
to, the ability to have the user login to the system is
available. When login is enabled the key icon and
text prompt will show on the display.
Λογιν Φαιλεδ
If the keypad has trouble communicating with the
base unit, a message of failure is reported. Press the
BASE key to repeat the login process if this occurs.
Νοτ
Αυτηοριζεδ
The above message appears when system
Authorization is enabled and the keypad serial
number is not amongst those in the list of keypads
allowed on the system. Either press the BASE key to
locate another system or see system administrator.
5.5 Answer Types
Εντερ Λογιν:
123456
The option, set via software, is available to enable
private login by showing dots instead of the actual
numbers on the keypad display.
All answer types are determined by the PC software.
The system has 9 built-in answer types which are
described below:
5.5.1 Single Alpha
Εντερ Λογιν:
∗∗∗∗∗∗
Press the SEND key to submit the entry. Once the
application has process the value, the results are sent
to the keypad. If the login is accepted, the keypad
updates the settings to the current polling question
type and configuration. If the keypad entry is not
accepted, a message for retry is presented.
Λογιν Ρετρψ:
Login combined with Authorization creates a more
secure system. With Authorization enabled, select
keypads from a predefined list are allowed on the
system. While authorization can be used with either
addressing mode, Static mode will not present other
feedback other than ‘Login Retry’.
When a system is configured as Dynamic mode,
additional login information may be reported.
This answer type uses the keys marked A – E on the
keypad. The SYM key for an asterisk and the
ALERT key are functional. When the vote is
entered, it transmits immediately so the SEND key is
not functional in this mode.
5.5.2 Single Number
This answer type uses the keys marked 0 – 9 on the
keypad. The SYM key for an asterisk and the
ALERT key are functional. When the vote is
entered, it transmits immediately so the SEND key is
not functional in this mode.
11
Preliminary Document
5.5.3 Yes/No
Ψεσ
Νο
This answer type and many of the others uses only
the soft keys at the top of the keypad. Choices are
displayed above the soft key it relates to. Simply
press the key to select that option and the vote is sent
without any further action.
This answer type and many of the others uses only
the soft keys at the top of the keypad. Choices are
displayed above the soft key it relates to. Simply
press the key to select that option and the vote is sent
without any further action.
5.5.8 Moment to Moment
5.5.4 Yes/Abstain/No
When the moment to moment question type is
selected, the keypad will begin with the screen above.
No data is transmitted until the first key is pressed to
either move up or down. As the presentation is
running, the keypad will continuously transmit the
current screen value to the software through the base.
As the plus and minus are selected the bar on the top
line of the display will move back and forth
indicating the moment as depicted below.
Ψεσ Αβσ Νο
This answer type and many of the others uses only
the soft keys at the top of the keypad. Choices are
displayed above the soft key it relates to. Simply
press the key to select that option and the vote is sent
without any further action.
5.5.5 Agree/Disagree
−
−
5.5.9 Multi-Digit Numeric
This answer type and many of the others uses only
the soft keys at the top of the keypad. Choices are
displayed above the soft key it relates to. Simply
press the key to select that option and the vote is sent
without any further action.
5.5.6 Low/Med/High
ΗΙΓΗ ΜΕΔ Λ
This answer type and many of the others uses only
the soft keys at the top of the keypad. Choices are
displayed above the soft key it relates to. Simply
press the key to select that option and the vote is sent
without any further action.
5.5.7 True/False
Τρυε
12
Φαλσε
123456
The answer type is depicted on the keypad with the
number 1-2-3. The bottom line will present a cursor
at the end of the characters entered so far. This mode
has many special characters or symbols that are
available as user entry. Press the SYM key multiple
times to cycle through the list. After a small period
of time, the next key can be entered.
5.6 Keypad User Prompts
The system supports global messages being sent out
to all keypads from the base unit. The messages are
selectable through software from a list of built-in
prompts or a custom message of up to 12 characters.
The message is displayed on the top line of the
keypad display and is available in all answer types
except the moment to moment. After the keypad has
sent the vote selection, the prompt is cleared from the
screen as a feedback mechanism. Below are two
examples of available messages.
Preliminary Document
Πλεασε ςοτε
123456
Βρεακ Τιμε
Important! Using a custom message does slightly
impact the response time of the keypads. The built-in
message options will not.
5.7 Correct Answers
The system supports keypad specific notification of a
correct or incorrect response. Via software, the
administrator determines when the answer is
displayed and is sent globally to all keypads. The last
response the keypad sent to the base successfully is
compared against the correct answer. The keypad
remains locked while answers are displayed and a
new question releases the lock. Sample screens are
shown below for a few of the question types.
45000
45000
123.0
123.1
For the two multi-digit examples above, the user
answer is shown on the bottom line while the correct
answer is shown on the top line. The X or check is
display simultaneously of the answer. An answer can
be up to twelve characters.
Ανσ ωερ: Α
Α
For single digit modes, the top line will display the
text “Answer:” along with the correct answer. The
bottom line will display the user entry as with the
multi-digit answer type.
Τρυε
Φαλσε
For the soft key answer types, the user answer
selected is not displayed on the display. An arrow
shows above the correct answer and the x or check is
lit for feedback.
Important! The system does not allow multiple
right answers.
Using the answer functionality
slightly impacts the polling speed of the system.
5.8 Backlight
Each keypad features an EL backlight for viewing the
LCD in low light conditions.
The backlight,
controlled via software, has four operational modes:
Off, Normal, Keypress and Acknowledgment.
The backlight feature is optional and not using it will
offer the most battery life. The Normal option leaves
the backlight on while connected to the base unit.
Using the backlight in this mode dramatically
impacts expected keypad battery life.
When the Keypress option is selected, any user entry
forces the backlight on. The backlight remains on for
the time period selected between 2 to 5 seconds and
then turns off. Using the backlight in this mode has
minimal impact on the battery life of the keypad and
still provides keypad readability in low lighting
conditions.
The final option is Acknowledgement. Though not
much different than Keypress mode, the backlight
will remain on until the vote has been successfully
accepted by the base unit. The timer applies here too.
Once the acknowledgment is received, the timer
begins and the backlight will shut down after the 2 to
5 seconds has lapsed. This operation is most useful
when using the system for large groups (>400
keypads) where the backlight in Keypress mode may
turn off before the keypad vote is acknowledged.
13
Preliminary Document
6.0 How To Return Components
If you encounter a problem that requires sending keypad(s) or base(s) to Fleetwood for service, please enclose a
cover letter with an itemized list of product being returned with a description detailing the problem with each
component. Be as accurate as you can and be sure to include your Name, Return/Billing address and phone
number.
Before shipping the product back to Fleetwood, the owner should contact our Product Service Coordinator at
1-888-GO REPLY (467-3759)
to obtain a Return Material Authorization (RMA) number prior to shipping the product back to the factory.
NOTE: An RMA number MUST be obtained before shipping product back to Fleetwood. Fleetwood will not accept
any product without a RMA Number
For product under Warranty, see section 10.0 “Limited Product Warranty”.
Unless otherwise specified, all parts should be sent to:
Fleetwood Group, Inc.
Electronics Division
Product Service Coordinator
11832 James Street
Holland, MI 49424
Phone Support
To reach Fleetwood’s Technical Support, call 1-888-467-3759.
Fleetwood’s standard hours are Monday through Thursday 7:00 AM to 3:30 PM and Friday 6:00 AM to 12:00 PM
Eastern Standard Time.
7.0 WRS970 Data Format and Command Lists
The Base Station data format, command lists, and associated microcode are proprietary to Fleetwood. People who
wish to develop their own applications may purchase Reply® WRS970 API. This is a software developer’s toolkit
that includes the necessary communication drivers for the base station.
8.0 Software
Off-the-shelf software packages are available for Reply®. These packages are available through Fleetwood’s
network of qualified dealer-developers. Most Reply® compliant software applications require the Windows
operating system (trademark Microsoft Corporation).
Contact Fleetwood for details on the software applications that are certified for use with Reply® products.
9.0 Accessories
Call Fleetwood or an authorized dealer for information on available storage/shipping cases, extra cables or power
supply kits.
14
Preliminary Document
10.0 Limited Product Warranty
Fleetwood Group, Inc. warrants its Reply® Cordless Response System components for a period of 24 months from
the date of manufacture for any material or workmanship defect in the product. This warranty does not extend to
batteries or any product component, which has been subjected to misuse, neglect, accidental breakage, improper
installation, use outside of present guidelines, or alteration outside of our factory.
This product uses internal antennas built directly on the printed circuit board. Modifying this antenna in any way
will result in reduced range and will void the warranty. There are no user serviceable parts inside the base or
keypad.
Fleetwood Group, Inc. agrees to remedy, at the factory, any product defect, or at its discretion, replace any
component or part of the product provided the owner complies with the following procedures:
1) The owner is to determine that the problem is not the battery or a faulty or improper connection with the
personal computer or power source.
The owner will contact our Product Service Coordinator at
1-888-GO REPLY (467-3759)
to obtain a Return Material Authorization (RMA) number prior to shipping the product back to the factory.
The owner will send the defective component via prepaid freight to:
Fleetwood Group, Inc.
Electronics Division
Product Service Coordinator
11832 James Street
Holland, MI 49424
2) If the factory determines the defect is due to negligence or oversight on the part of the owner, the owner will be
invoiced for the cost of the repair.
15
Preliminary Document
11.0 FCC, IC, and EU Compliance Information
WRS970 Reply® Base Station and WRS7200 Reply® Keypad
Responsible Party Pertaining to the Declaration of Conformity
Fleetwood Group, Inc.
11832 James Street
Holland, MI 49424
Attn: Product Service Coordinator
Phone: 888-467-3759
11.1 Standards and Guidelines
This device complies with the following European Directives and USA/Canada Regulations:
¾ Directive 1999/5/EC on radio equipment and telecommunication terminal equipment and the mutual
recognition of their conformity
¾ Directive 2006/95/EC on the harmonization of laws of member states related to electrical equipment
designed for use within certain voltage limits
¾ The USA Federal Communications Commission (FCC) Rules and Regulations
¾ Industry Canada Rules and Regulations
This device complies with the following national and international standards:
¾ EN 301 489-1 V1.6.1: 2005: EMR; EMC standard for radio equipment and services. Part 1: Common
technical requirements.
¾ EN 301 489-17 V1.2.1: 2002: EMR; EMC standard for radio equipment and services. Part 17: Specific
conditions for 2.4 GHz wideband transmission systems and 5 GHz high performance RLAN equipment.
¾ EN 60950-1: 2006: Information technology equipment – Safety. Part 1: General requirements
¾ FCC Part 15B, 15.247: 10-01-2006: Radio Frequency devices: Operation within the bands 902-928 MHz,
2400-2483.5 MHz, and 5725-5850 MHz.
¾ IC RSS-210 Issue 6: 2005: Low power license-except radio-communications devices (all frequency bands):
Category 1 equipment.
11.2 FCC/IC Compliance
This device complies with Part 15 of the FCC Rules and RSS-210 of the Industry Canada Rules. Operation is
subject to the following two conditions: (1) this device may not cause interference and (2) this device must accept
any interference, including interference that may cause undesired operation of the device. The user is cautioned that
changes or modifications to the device that are not approved by the manufacturer could void the user’s authority to
operate the device.
11.3 EU Compliance
This device is a 2.4 GHz low power response system controller intended for residential and commercial
use in all EU and EFTA member states except in Bulgaria, France, Italy, Luxembourg, Norway and
Romania where restrictive use applies. See table below for explanation of restrictions.
16
Preliminary Document
11.4 Explanation of EU Restrictions
Country:
Bulgaria
France
Italy
Luxembourg
Norway
Romania
Restriction:
Reason/remark
General authorization required
for outdoor use and public
service.
Outdoor use limited to 10 mW Military Radiolocation and Fixed
E.I.R.P. within the band 2454- Service use
2483.5 MHz. Derogation in
French overseas departments of
Guyane and La Réunion: outdoor
use not allowed in band 24002420 MHz
If used outside of own premises,
general authorization is required.
None
General authorization required
for public service
Implemented
This subsection does not apply
for the geographical area within a
radius of 20 km from the centre
of Ny-Alesund
On a secondary basis. Individual
license required. T/R 22-06 not
implemented
Notice
The base and keypad units may be susceptible to Electrostatic Discharge (ESD) and other similar fast transient
events causing system interruption. Should system interruption occur, reboot computer, reset base unit by
disconnecting and reconnecting USB cable and push any key on keypads which have powered down.
This equipment shall only be installed and operated with the antenna types shown in this application with gains not
more than those shown for each of the antennas, respectively, and installed with a minimum of 20 cm of separation
distance between the antenna and all persons during normal operation.
17
Preliminary Document
12.0 Technical Specifications
TBD
13.0 Troubleshooting Procedures
DO’s
•
•
•
•
Position the Base Station in a clear, open location such as the top of a desk. This will provide optimal
performance.
Elevate the Base Station to at least keypad height, or higher if possible for best reception.
Check out the keypads before use. Use a test utility to assure that data is properly flowing to the PC.
Verify the channel number of each keypad. Make sure it matches the Base Station channel (i.e. Channel #1
pads can only “talk” to a Base Station when it is set to Channel #1).
DON’Ts
• Avoid placing the Base Station on large, metal areas such as a TV cart. The metal could cause some RF
performance deterioration.
• Never position the Base Station inside or near a metal enclosure.
• Avoid positioning the keypad on a metal surface during operation as this may cause the RF performance to
deteriorate.
• Never have two Base Stations with the same channel turned “on” at the same time.
• Never have two keypads with the same ID number assigned to avoid overwriting keypad responses.
• Never use a keypad that has a rapidly flashing display. This indicates the battery is low and must be
replaced.
Caution: Use of the system in an outdoor location or different indoor environments can significantly alter the range
of the keypads.
18
Preliminary Document
14.0 Index
Prompting, 12
Accessories, 14
Answer Types, 11
Question Answers, 12
Dynamic Mode System, 10
Return Parts, 14
RF communication, 5
Ethernet, 7
Fleetwood products, 5
Service, ii, 14, 15
Software, 14
Static Mode System, 10
System Operation, 9
System Operation Mode
Dynamic, 10
Static, 10
Interface, 14
Keypad Backlight, 13
Keypad Menu, 8
Keypad Serial Number, 8
Keypad, basic operation, 7
Technical Specifications, 17
Troubleshooting, 17
Universal Serial Bus (USB), 6
Operating Modes, 9
Warranty, 15
Patent information, 5
19

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