Flyingvoice Technology FIP12WP IP PHONE User Manual rev

Flyingvoice Technology Co., Ltd. IP PHONE rev

User Manual-rev

User Manual FIP12/FIP12W V1.0 Copy Right 2016 All Rights Reserved by FLYINGVOICE TECHNOLOG LIMITED V1.0 Revision time: 2016-01-08 18:00
Revision Record： Version Date Author Firmware Version Applicability V1.0 2016-01-08 Sherry V1.0 Copy Right 2016 All Rights Reserved by FLYINGVOICE TECHNOLOG LIMITED V1.0 Revision time: 2016-01-08 18:00
Table of Contents 1 Introduction ....................................................................................................................................................................................................................................................... 7 1.1 Thanks for Purchasing FIP12/FIP12W ............................................................................................................................................................................................................................. 7 1.2 Package Contents ................................................................................................................................................................................................................................................................. 7 2 Installing ............................................................................................................................................................................................................................................................ 8 2.1 Assembling the Phone and Connecting to the Network ................................................................................................................................................................................................... 8 2.2 Mounting the Phone to the Wall ......................................................................................................................................................................................................................................... 8 2.3 Turning on the Phone .......................................................................................................................................................................................................................................................... 8 2.4 Connect to the Internet........................................................................................................................................................................................................................................................ 9 2.4.1 Via Wired ............................................................................................................................................................................................................................................................................................... 9 2.4.2 Via Wireless ........................................................................................................................................................................................................................................................................................... 9 3 Get Familiar with FIP12/FIP12W .................................................................................................................................................................................................................. 12 3.1 Front Panel ......................................................................................................................................................................................................................................................................... 12 3.2 Rear Panel .......................................................................................................................................................................................................................................................................... 14 3.3 LEDs Indicator ................................................................................................................................................................................................................................................................... 14 3.4 Get Familiar with LCD ..................................................................................................................................................................................................................................................... 14 4 Menu ................................................................................................................................................................................................................................................................ 16 4.1 Items .................................................................................................................................................................................................................................................................................... 16 4.2 How to configuration from Menu ..................................................................................................................................................................................................................................... 21 5 Using Basic Phone Function .......................................................................................................................................................................................................................... 22 5.1 Using the Handset/ Speakerphone/ Headset .................................................................................................................................................................................................................... 22 5.1.1 Using the Handset ................................................................................................................................................................................................................................................................................ 22 5.1.2 Using the Speakerphone ....................................................................................................................................................................................................................................................................... 22 5.1.3 Using the Headset ................................................................................................................................................................................................................................. Error! Bookmark not defined. 5.2 Making Telephone Call ..................................................................................................................................................................................................................................................... 22 5.2.1 Place a Call........................................................................................................................................................................................................................................................................................... 22 5.2.2 Using Redial Button ............................................................................................................................................................................................................................................................................. 22 5.2.3 Dialing from Phonebook ...................................................................................................................................................................................................................................................................... 22 5.2.4 Dialing from Call History .................................................................................................................................................................................................................................................................... 23 5.2.5 Using Speed Dial ................................................................................................................................................................................................................................................................................. 23 5.2.6 Using Dial Plan .................................................................................................................................................................................................................................................................................... 23 5.2.7 Using Delayed hotline .......................................................................................................................................................................................................................................................................... 24 5.2.8 Answering a Telephone Call ................................................................................................................................................................................................................................................................ 24 5.3 Adjusting Call Volume ...................................................................................................................................................................................................................................................... 25 5.4 Black List ............................................................................................................................................................................................................................................................................ 25 Copy Right 2016 All Rights Reserved by FLYINGVOICE TECHNOLOG LIMITED V1.0 Revision time: 2016-01-08 18:00
5.5 Muting a Call .......................................................................................................................................................................................................................... Error! Bookmark not defined. 5.6 Placing a Call on Hold ....................................................................................................................................................................................................................................................... 26 5.7 Three Way Conference Calls ............................................................................................................................................................................................................................................ 26 5.8 Attended Transfer ............................................................................................................................................................................................................................................................. 26 5.9 Unattended Transfer ......................................................................................................................................................................................................................................................... 27 5.10 Forwarding Calls .......................................................................................................................................................................................................................................................... 27 5.11 Call Waiting .................................................................................................................................................................................................................................................................. 28 5.12 Ending a Call ................................................................................................................................................................................................................................................................. 28 5.13 Viewing and Returning Missed Calls .......................................................................................................................................................................................................................... 28 5.14 Text Message ................................................................................................................................................................................................................................................................. 29 5.14.1 Sending Message .................................................................................................................................................................................................................................................................................. 29 5.14.2 Reading Message ................................................................................................................................................................................................................................................................................. 30 5.15 DND (Do Not Disturb) .................................................................................................................................................................................................................................................. 30 6 Using Advanced Phone Functions .................................................................................................................................................................................................................. 31 6.1 Speed Dials ......................................................................................................................................................................................................................................................................... 31 6.2 BLF (Busy Lamp Field) ..................................................................................................................................................................................................................................................... 31 6.3 Shortcut Key ....................................................................................................................................................................................................................................................................... 32 6.4 Pickup ................................................................................................................................................................................................................................................................................. 33 6.5 Call Park ............................................................................................................................................................................................................................................................................. 34 6.6 MSG .................................................................................................................................................................................................................................................................................... 35 6.6.1 Enable and configuration MSG ............................................................................................................................................................................................................................................................ 35 6.6.2 Using MSG .......................................................................................................................................................................................................................................................................................... 36 6.7 Changing the LCD Screen Contrast ................................................................................................................................................................................................................................ 36 6.8 Changing Your Ring Tone ................................................................................................................................................................................................................................................ 36 6.9 Setting Your Phone’s Date and Time ............................................................................................................................................................................................................................... 36 6.10 Rebooting Your Phone ................................................................................................................................................................................................................................................. 37 6.11 Factory default .............................................................................................................................................................................................................................................................. 37 7 CONFIGURATION ......................................................................................................................................................................................................................................... 38 7.1 Web-based Configuration ................................................................................................................................................................................................................................................. 38 7.2 Login ................................................................................................................................................................................................................................................................................... 38 7.3 Webpage ............................................................................................................................................................................................................................................................................. 39 7.4 Status ................................................................................................................................................................................................................................................................................... 41 7.4.1 Basic ..................................................................................................................................................................................................................................................................................................... 41 7.4.2 LAN Host ............................................................................................................................................................................................................................................................................................. 42 Copy Right 2016 All Rights Reserved by FLYINGVOICE TECHNOLOG LIMITED V1.0 Revision time: 2016-01-08 18:00
7.4.3 Syslog ................................................................................................................................................................................................................................................................................................... 42 7.5 Network .............................................................................................................................................................................................................................................................................. 43 7.5.1 WAN .................................................................................................................................................................................................................................................................................................... 43 7.5.1.1 Internet Port (WAN) ................................................................................................................................................................................................................................................................... 43 7.5.2 LAN ..................................................................................................................................................................................................................................................................................................... 45 7.5.3 MAC Clone ......................................................................................................................................................................................................................................................................................... 47 7.5.4 VPN ..................................................................................................................................................................................................................................................................................................... 47 7.5.5 DMZ .................................................................................................................................................................................................................................................................................................... 48 7.5.6 Wireless ............................................................................................................................................................................................................................................................................................... 49 7.5.6.1 Wireless Settings ....................................................................................................................................................................................................................................................................... 49 7.5.6.2 Wireless Connection ................................................................................................................................................................................................................................................................. 50 7.5.7 DDNS Setting ...................................................................................................................................................................................................................................................................................... 50 7.5.8 Routing ................................................................................................................................................................................................................................................................................................. 51 7.6 SIP Account ...................................................................................................................................................................................................................................................................... 51 7.6.1 Line 1 ................................................................................................................................................................................................................................................................................................... 51 7.6.1.1 Basic ............................................................................................................................................................................................................................................................................................. 51 7.6.1.2 Audio Configuration .................................................................................................................................................................................................................................................................. 52 7.6.1.3 Supplementary Services Subscription ................................................................................................................................................................................................................................ 53 7.6.1.4 Advanced ..................................................................................................................................................................................................................................................................................... 53 7.6.2 Line 2 ................................................................................................................................................................................................................................................................................................... 54 The parameters of Line2 is same as Line1 except the value of Line Enable. ...................................................................................................................................................................................................... 54 7.6.3 SIP Settings ......................................................................................................................................................................................................................................................................................... 54 7.6.3.1 SIP Parameters ........................................................................................................................................................................................................................................................................... 55 7.6.3.2 NAT Traversal ............................................................................................................................................................................................................................................................................. 55 7.6.4 VoIP QoS ............................................................................................................................................................................................................................................................................................ 55 7.7 Phone ................................................................................................................................................................................................................................................................................... 56 7.7.1 Preference............................................................................................................................................................................................................................................................................................. 56 7.7.1.1 Preference ....................................................................................................................................................................................................................................................................................... 56 7.7.1.2 Regional .......................................................................................................................................................................................................................................................................................... 56 7.7.1.3 Call Forward ................................................................................................................................................................................................................................................................................... 57 7.7.1.4 Miscellaneous ................................................................................................................................................................................................................................................................................. 57 7.7.2 Multi-Functional Key ........................................................................................................................................................................................................................................................................... 58 7.7.3 Dial Plan ............................................................................................................................................................................................................................................................................................... 60 7.7.3.1 Parameters and Settings .................................................................................................................................................................................................................................................................. 60 7.7.3.2 Dial Plan Syntactic ......................................................................................................................................................................................................................................................................... 62 7.7.3.3 Example .......................................................................................................................................................................................................................................................................................... 63 7.7.4 Phone Book .......................................................................................................................................................................................................................................................................................... 64 7.7.4.1 Black List ....................................................................................................................................................................................................................................................................................... 66 7.7.5 Call Log ............................................................................................................................................................................................................................................................................................... 68 7.7.5.1 Redial List ...................................................................................................................................................................................................................................................................................... 68 7.7.5.2 Answered Calls ............................................................................................................................................................................................................................................................................... 69 7.7.5.3 Missed Call ..................................................................................................................................................................................................................................................................................... 69 Copy Right 2016 All Rights Reserved by FLYINGVOICE TECHNOLOG LIMITED V1.0 Revision time: 2016-01-08 18:00
7.8 Administration ................................................................................................................................................................................................................................................................... 69 7.8.1 Management ....................................................................................................................................................................................................................................................................................... 70 7.8.1.1 Time/Date ..................................................................................................................................................................................................................................................................................... 70 7.8.1.2 Password Reset ......................................................................................................................................................................................................................................................................... 71 7.8.1.3 Web Access................................................................................................................................................................................................................................................................................. 72 7.8.1.4 System Log Setting ................................................................................................................................................................................................................................................................... 73 7.8.1.5 Factory Defaults ......................................................................................................................................................................................................................................................................... 74 7.8.2 Firmware Upgrade ............................................................................................................................................................................................................................................................................. 74 7.8.3 Provision ............................................................................................................................................................................................................................................................................................. 74 7.8.4 SNMP .................................................................................................................................................................................................................................................................................................. 76 7.8.5 TR069 .................................................................................................................................................................................................................................................................................................. 76 7.8.6 Diagnoisis ............................................................................................................................................................................................................................................................................................ 77 7.8.7 Operation Mode ................................................................................................................................................................................................................................................................................. 78 8 Trouble Shooting ............................................................................................................................................................................................................................................. 78 8.1 No Operation after Power On ........................................................................................................................................................................................................................................... 78 8.2 Long Time Stop at “Initializing Network” ...................................................................................................................................................................................................................... 78 8.3 No Dial Tone ....................................................................................................................................................................................................................................................................... 78 8.4 Can not Make a Call .......................................................................................................................................................................................................................................................... 79 8.5 Can not Receive Any Phone Call ...................................................................................................................................................................................................................................... 79 8.6 No Voice during an Active Call ........................................................................................................................................................................................................................................ 79 8.7 Can not connect to the configuration Website ................................................................................................................................................................................................................ 79 8.8 Forget the Password .......................................................................................................................................................................................................................................................... 80 Copy Right 2016 All Rights Reserved by FLYINGVOICE TECHNOLOG LIMITED V1.0 Revision time: 2016-01-08 18:00
1 Introduction 1.1 Thanks for Purchasing FIP12/FIP12W Thank you for purchasing FIP12/FIP12W. The FIP12/FIP12W which has 4 lines is a full-featured VoIP (Voice over Internet Protocol) phone that provides voice communication over an IP network. This phone functions not only much like a traditional phone, allowing to place and receive calls and enjoy other features that traditional phone has, but also it own many data services which you could not expect from traditional telephone. This guide will help you easily use the various features and services available on your phone. The FIP12/FIP12W, which has a 3dBi internal antenna for 802.11n 1T1R, supports wireless. 1.2 Package Contents Your package includes the following: One FIP12/FIP12W IP Phone UnitHandset and handset cordHeadsetOne universal power adapterOne Ethernet cableWall-mounting screw packFLYINGVOICE Page 7 of 81
2 Installing 2.1 Assembling the Phone and Connecting to the Network 1) Plug one end of the coiled phone cord into the left side of the phone base. 2) Plug the other end of the handset cord into the jack at the bottom of the handset. 3) If you are using an external power source, push the power cord into the power supply, and plug the power supply into the phone base unit. Note: Use only the power supply that came with the phone. 4) Plug the Ethernet cable into Internet port in the rear side of the base station. Plug the other end of the Ethernet cable into your already prepared network connection. 2.2 Mounting the Phone to the Wall 1) Complete the assembly instructions. 2) Attach two appropriate screws to the wall. Leave 1/4 distance from the wall. This allows you to slide the mounting brackets on to the screws. Push down slightly to lock the phone in place. 2.3 Turning on the Phone This section assumes that the correct connections have been made. 1) Check whether the Internet port is well connected. 2) Plug the AC power adapter into the electrical outlet. Note: Use only the adapter that came with the phone. 3) The LCD will firstly display “Welcome” and all of the lights on the phone will flash. 4) Next, the LCD display “Initializing Network”. 5) After the sequence, the phone will display date & time, lines status for the phone, and FIP12/FIP12W is started normally. FLYINGVOICE Page 8 of 81
Note: If the phone does not provide this screen, re-confirm installation and connections. If these are incorrect, try unplugging the phone and plugging it back in again. If you still don’t see the display, then contact your Phone Administrator or service provider. 2.4 Connect to the Internet You can connect the FIP12/FIP12W to the Internet via wired and via wireless. 2.4.1 Via Wired Step 1.Check FIP12/FIP12W have powered on correctly. Step 2.Plug the Ethernet cable into Internet port in the rear side of the base station. Plug the other end of the Ethernet cable into your already prepared network connection. Step 3.After the sequence, the IP Address of Internet port will appear at the bottom of the LCD. 2.4.2 Via Wireless (FIP12 do not support wireless) You can configuration wireless from LCD menu and from webpage. From LCD menu: Step 1.Press the button, and then select 13Wireless using the UP and DOWN button. Step 2.Choose 2Wireless Connection and you can view the wireless then FIP12/FIP12W can connect to. Step 3.Highlight one network using the UP and DOWN button, and press the softkey button under link to connect. Note: If the Wi-Fi need authentication, choose the authentication and fill in the password. Step 4.Press the softkey button under ok to confirm connecting. Step 5.If the AP has connected, the wireless icon in LCD will display linked. From webpage: Step 1.Login the web and then open Network/Wireless webpage. FLYINGVOICE Page 9 of 81
Step 2.Highlight one Wi-Fi and the words will get larger, following is one example: Step 3.Press the button to connect to the E3CALL_SZ. Step 4.If the Wi-Fi need authentication, choose the authentication and fill in the password, then choose the button to connection FLYINGVOICE Page 10 of 81
Step 5.If the AP have connected, then connection status will change like following picture and the icon of wireless will display linked. FLYINGVOICE Page 11 of 81
3 Get Familiar with FIP12/FIP12W 3.1 Front Panel Front Panel No. Part Name Description of function Picture 1 1 Handset top cradle For the placement of handset (Receiver end) Hook switch For hang-up and hang-off of handset Cradle latch To prevent the handset from dropping when it is wall-mounted. Handset bottom cradle For the placement of handset (Transmitter end) Handset cord port RJ-11 jack on the left side of the IP phone Headset wire port RJ-11 jack on the bottom of the handset Headset To mount mouthpiece and earpiece on the single handle. 2 LCD screen The LCD screen is for displaying your settings, such as phone number, line status and so on. 3 Line Keys In standby: These keys are used as line keys; you can press the line button to select the corresponding line, and then user can make call or do other functions. The LEDs under the keys used to display the status of each extension, please refer to 3.3 LCD indicator FLYINGVOICE Page 12 of 81
4 Soft keys These keys are used as soft keys. These can be used for item selection or control on the LCD screen. The softkey’ function depends on their corresponding content displayed on the LCD at that time. 5 Menu Press it to access to menu items: such as phonebook, multi-functional key, and call history and so on. 6 UP To scroll up or turn up the volume 7 DOWN To scroll down or turn down the volume 8 Hold The Hold key is used to hold the current call, press it again to release the hold function. 9 Redial The Redial key is used to redial the last dialed number automatically. 10 volume Add or reduce the volume 11 Handsfree Press it to use Handsfree 12 Numeric Keypad Enters numeric digits for initiating a call or for entering configuration information. FLYINGVOICE Page 13 of 81
3.2 Rear Panel Rear Panel Part Name Description of function Line Connect to PSTN USB Use the USB for storage DC 5V Power port PC Connects to a PC. Internet Connects to the Ethernet switch, router or Internet. 3.3 LEDs Indicator LED Color Status Description ON The phone is in the initialization process. Blink(300 ms) Telephone is ringing (any line). Blink (1 second) The phone receives the short message or voice information. OFF The phone is in power-off / free / busy / call on hold / mute calls status 3.4 Get Familiar with LCD LCD Name Description of function FLYINGVOICE Page 14 of 81
Date To display the current date. Date format is mm/dd Time To display the current time. Time format is mm:ss (A or P) Phone Numbers To display the phone number of lines. Lines To display the status of lines. The icon means unregistered. The icon mean registered. Softkey Function To display the current softkey function. Softkey Buttons You can use the softkey button to highlight the item displayed on the LCD screen and then configuration. One button directs to one softkey function, the blue line in the left picture displays the corresponding relationship. FLYINGVOICE Page 15 of 81
4 Menu User can use MENU, soft key and button to browse, modify and configuration the phonebook, multi-functional keys, network, accounts, factory default and so on. 4.1 Items The table below lists Menu items which FIP12/FIP12W included: Main menu (LCD display) Menu Items (LCD display) Submenu Items (LCD display) Explanation 1Phonebook 1.1NewEntry User can view, add, edit, and delete phonebook using the five softkey. User can also make call, and send text message directly using the five softkey. The Max records are 100. 3Call History 3.1RedialList To list the latest 100 records of called call, answered call and missed calls. 3.2Answered Calls 3.3Missed Calls 4Text Message 4.1SEND User can send message according to prompt. 4.2Recived Box To list the latest 100 records of received message and sent message. 4.3SentBox 5BlackList 5.1NewEntry To configuration the blacklist, max record is 100. 6Preferences 6.1Call Waiting To enable or disable call waiting 6.2Auto Answer To enable or disable auto answer. FLYINGVOICE Page 16 of 81
7Ring Tone 7.1Bell Type1 Choose the ring tone from Bell Type1- Bell Type15. 7.2Bell Type2 7.3Bell Type3 7.4Bell Type4 7.5Bell Type5 7.6Bell Type6 7.7Bell Type7 7.8Bell Type8 7.9Bell Type9 7.1Bell Type10 8Volume Setting To turn up or turn down volume. 9Accounts (need password) 9.1Line 1 9.1.1Account Enable To enable/disable line1. 9.1.2Password To set password of line1. 9.1.3Account To set account of line1. 9.1.4Display Name To set display name of line1. 9.1.5Phone Number To set the phone number of line1. 9.1.6SIP Domain Name To set the SIP domain name or domain name of line1. 9.1.7SIP Server To set the SIP server IP address of line1. 9.1.8SIP Server Port To set the SIP server port of line1. 9.1.9Outbound Proxy To set the outbound proxy IP address or domain name of line1. FLYINGVOICE Page 17 of 81
9.1.10Outbound Proxy Port To set the outbound proxy port of line1. 9.2Line 2 Same to 9.1 10Call Forward 10.1CFWD AllNumber To set the destination phone number of CFWD AllNumber 10.2CFWD Busy Number To set the destination phone number of CFWD Busy Number 10.3CFWD No AnsNumber To set the destination phone number of CFWD No AnsNumber 10.4CFWD No AnsDelay To set the destination phone number of CFWD No AnsDelay 11Time/Date 11.1Time(H:m:s) 11.2Date(m/d/y) 12Voice Mail 12.1Line 1 12.1.1MWI Enable To enable or disable voice mail of line1 12.1.2Voice Mail Number To set the voice mail number of line1. 12.2Line 2 Same to 12.1 13Network 13.1WAN Connection Type To view the current Internet port’s connection type, or to change the Internet port connection type from Static, DHCP and PPPoE. 13.2CurrentIP To view the current Internet port IP address, or to change the Internet port IP address. FLYINGVOICE Page 18 of 81
13.3CurrentNetmask To view the Current Netmask, or to change the Current Netmask. 13.4CurrentGateway To view the Current Gateway, or to change the Current Gateway. 13.5DNS1 To view the DNS1, or to change the DNS1. 13.6DNS2 To view the DNS2, or to change the DNS2. 13.7Enable WAN Login To enable or disable user login webpage from Internet port. 13.8Web Port To view the Web Port, or to change the Web Port. 13.9SIP QoS To view the SIP QoS, or to change the SIP QoS. 13.1RTP QoS To view the RTP QoS, or to change the RTP QoS. 13.11Data QoS To view the Data QoS, or to change the Data QoS. 13.12VLANID To view the VLANID, or to change the VLANID. 13.13802.1p Priority To view the802.1p Priority, or to change the802.1p Priority. 14Wireless 14.1Wireless Settings 14.1.1WifiConnection Type Choose the connection type from Static and DHCP 14.1.2CurrentIP To view the current Internet port IP address, or to change the Internet port IP address. 14.1.3CurrentNetmask To view the Current Netmask, or to change the Current Netmask. 14.1.4CurrentGateway To view the Current Gateway, or to change the Current Gateway. 14.1.5DNS1 To view the DNS1, or to change the DNS1. 14.1.6DNS2 To view the DNS2, or to change the DNS2. 14.2Wireless AP To display the name of all APs. FLYINGVOICE Page 19 of 81
Connection 15Product INFO 15.1Product Name To view the current information of Product Name, Software Version, Hardware Version and MAC Address. 15.2Software Version 15.3Hardware Version 15.4MAC Address 16Status 16.1Account1Status To view the current information about the status of account1/2/3/4/5. 16.2Account2Status 17Reboot To reboot FIP12/FIP12W. 18Factory Default To set FIP12/FIP12W factory default. 19Set Password To reset password. The password of LCD is same as the one of Webpage. Default is null. 20LCD Contrast To view and change the contrast of LCD. 21Login/Logout Press it to logout LCD. FIP12/FIP12W will memory the password if user has input the password when access to 9Accounts and FIP12/FIP12W will not request the password if user access to it again. Press 20Login/Logout to erase memory, and then user should input password when user access to 9Accounts again. FLYINGVOICE Page 20 of 81
4.2 How to configuration from Menu 1) When the phone is on-hook, press the button to enter Main menu. 2) Use the Numeric Keypad to input the digit or character 3) Press the en softkey button to change the input method between digit, capital letter and small letter. 4) Use the up and down softkey button to scroll up and scroll down. Configuration the item or sub-item according to the prompt. 5) Press the ok softkey button to confirm. 6) Press the save softkey button to save changes. 7) Press button or delChr softkey button to delete one digit or a character. 8) Press the cancel softkey button to cancel changes and back to the up level. 9) The password which need when access to Accounts item is the same as the one of admin mode when login Web, default is null. FLYINGVOICE Page 21 of 81
5 Using Basic Phone Function 5.1 Using the Handset/ Speakerphone/ Headset 5.1.1 Using the Handset To place and answer calls using the handset, simply lift the handset. 5.1.2 Using the Speakerphone To place and answer calls using the speaker, press the speaker button. The green light behind the button will illuminate. 5.2 Making Telephone Call 5.2.1 Place a Call You can place a call by: Step 1.Lifting the handset and dialing phone number, followed by the # or wait 5 seconds, FIP12/FIP12W will dial out the phone number Step 2.Connect the headset, press the headset button and dial phone number, followed by the # or wait 5 seconds, FIP12/FIP12W will dial out the phone number Step 3.Press the speaker button and dial phone number, followed by the # or wait 5 seconds, FIP12/FIP12W will dial out the phone number 5.2.2 Using Redial Button To redial the last number called: Lift the handset or press speakerphone or press headset, and then press the redial button; the number will be automatically dialed. 5.2.3 Dialing from Phonebook Adding a phonebook FLYINGVOICE Page 22 of 81
Below are the steps to add a phonebook in menu, User can also add phonebooks from you PC using FIP12/FIP12W Web Interface, Step 1.Press button access to the menu items, and use the softkey button to choose 1.Phonebook Step 2.Add one phonebook according to the prompt, press the en softkey button to change the input method between digit, capital letter and small letter. Using phonebook: Press button to access to the menu items, and use the softkey button to choose 1.Phonebook, and then highlight the phonebook you want to call, press the dial softkey button to make call immediately. 5.2.4 Dialing from Call History Press button access to the menu items, and use the up and down button to choose 3.Call History, and then highlight the phone number you want to call, press the dial softkey button to dial immediately. 5.2.5 Using Speed Dial Adding a speed dial: Below are the steps to add a speed dial from menu, User can also set speed dial from you PC using FIP12/FIP12W Web Interface. Step 1.Press button access to the menu items, and use the up and down button to choose 2. Multi-Function Key Step 2.Configuration one Multi-Function Key to speed dial according to the prompt. Making speed dial: Press the Multi-Function Key corresponding to speed dial to make call immediately. 5.2.6 Using Dial Plan Adding one dial plan: Step 1.Open Phone/Dial Plan webpage FLYINGVOICE Page 23 of 81
Step 2.Add one dial plan, user can refer to 7.6.3 Dial Plan Using dial plan to make call: Dial the phone number according to one dial plan. 5.2.7 Using Delayed hotline Add the delayed hotline from SIP Account/Account1/2 webpage, User column, below is one example: Step 1.Open SIP Account/Account1/2 webpage, User column Step 2.Fill in the delayed hotline number, user can also add the delayed time. Example 1: set the delayed hotline number is 111. Example 2: set the delayed hotline number is 111 and delayed time is 4 seconds. 5.2.8 Answering a Telephone Call When a call is incoming, the associated line button will flash and the phone will ring. You can receive the call by: Step 1.Pressing the corresponding line button or Step 2.Pressing the speakerphone, or Step 3.Lifting the handset, or Step 4.Auto-answer: if auto-answer is enabling, FIP12/FIP12W will answer the phone automatically when there is a call incoming Enable auto-answer: press button to access to the menu items, then use the up and down button to choose 6 Reference, set auto-answer enable according to the prompt. Note: user can also enable auto-answer in Phone/Preference webpage, miscellaneous column. FLYINGVOICE Page 24 of 81
5.3 Adjusting Call Volume From menu: Step 1.Press button, and then choose volume. Step 2.Press up and down button to turn up or turn down volume. Using multi-functional key: Step 1.Choose two multi-functional key (assuming the two multi-functional keys are Exp Key 1 and Exp Key 2), and configuration as follows: Step 2.Press Save Settings to save changes and user can see the corresponding LED is solid green. Step 3.Press the Exp Key1 button to turn up volume, press the Exp Key 2 button to turn down volume. 5.4 Black List If user added a black list, FIP12/FIP12W will forbid the phone number incoming. Adding a black list: There are two ways to add black list, one is from menu, and the other is from your PC to use FIP12/FIP12W’s webpage. From menu: Step 1.Press button, and then choose 5black list. Step 2.Choose NewEntry, and then add one black list according to the prompt. From Webpage: Step 1.Log on the web, open Phone/Phonebook webpage, Black List column. FLYINGVOICE Page 25 of 81
Step 2.Refer to the 7.6.4.1 Black List to add blacklist. 5.5 Placing a Call on Hold When FIP12/FIP12W is during one active call: Step 1.Pressing the button to put the active call on hold, then you will hear a dial tone, the remote party will hear the hold music Step 2.User can input the phone number to make call Step 3.Pressing the button again to release the previously Hold state and resume the bi-directional media. 5.6 Three Way Conference Calls Step 1.To initiate a conference call, press the button during an active call and the first call is placed on hold, and you will hear a dial tone. Step 2.Dial the second person’s telephone number Step 3.After the second person answers the call, press CONF softkey button to start the conference call; all three parties will be participating in a conference call. Note: If you hang up firstly, the other two parties will be disconnected; if one party hangs up firstly, you can go on talking with the other party. 5.7 Attended Transfer You call the person to whom you are transferring the call and speak to them before transferring the call: Step 1.To initiate a transfer; press the button during an active call. This places the first call on hold and you will hear a dial tone. Step 2.Dial the second person’s telephone number. Step 3.When the second person answers, you can have a private conversation with the second person without the first person hearing it. Step 4.To connect the call to the second person, press the XFER softkey button to complete the transfer. You will be disconnected from the call. Step 5.If you hang up during the call with the second person before pressing XFER softkey button, the transfer is not completed; this only ends FLYINGVOICE Page 26 of 81
the call with the second person, and you can press the button to continue the first call. 5.8 Unattended Transfer You can transfer an active call to a third party without announcement. Step 1.To initiate an unattended (blind) transfer; press the XFER softkey button during an active call. The first call is placed on hold and you will hear a dial tone. Step 2.Now dial the second person’s telephone number with immediately ending char “#”, FIP12/FIP12W will transfer phone automatically and you will be disconnected from the call. 5.9 Forwarding Calls You can forward all calls, forward calls when the phone is busy or forward calls when there is no answer. Below are the steps to configuration call forward from menu. You can also set call forwarding options from your PC using the IP Phone Web Interface. From menu: Step 1.Press the button. Step 2.Select 10Call Forward and choose one type of call forwarding. • CFWD All Number—Forwards all calls to a single number immediately when there is an incoming call. • CFWD Busy Number—Forwards all calls to another number when the phone is busy. • CFWD No Ans Number—Forwards calls to another number if there's no answer at your phone. • CFWD No Ans Delay—the seconds to delay forwarding calls, if there is no answer at your phone. Step 3.Fill in the call forwarding number. Step 4.Press the save softkey button to save changes. FLYINGVOICE Page 27 of 81
5.10 Call Waiting Before using call waiting, you should enable it firstly, and default is enabling. During an active call: Step 1.If call waiting is enabled, call waiting alerts you with ringing if there is another call is incoming, and the associate line button will change to red blinking, press the line key of the second call to answer the second call with the first call holding, pressing the line button of the first call to back to the first call with the second call holding. Step 2.If the call waiting is off, new calls would be rejecting and the new caller will hear busy tone when you are on another call. Enable Call Waiting: You can turn call waiting on or off from menu in Menu/6References item. And user can also enable call waiting by using your PC to open SIP Account/Account X (1/2) webpage, User column. 5.11 Ending a Call To end a handset call, hang up the handset. To end a speakerphone call, press the speaker button. To end a headset call, press the headset button. 5.12 Viewing and Returning Missed Calls The LCD screen on your IP phone will notify you like the following picture if a call came in that was unanswered. To return a missed call: • If the LCD screens shows a missed call: Step 1.press the softkey button under miss to view the call. FLYINGVOICE Page 28 of 81
Step 2.Press the softkey button under dial to return the missed call. • If the LCD screen does not show a missed call, you can return a call from the Missed Call list: Step 1.Press the button. Step 2.Then selects 3Call History. Step 3.Then selects Missed Calls. Step 4.Choose the call you want to return and press Dial. To view a list of all missed calls: • If the LCD screen shows a missed call, press the softkey button under miss to view a list of missed calls. • If the LCD screen does not show a missed call: Step 1.Press the button. Step 2.Then selects 3Call History. Step 3.Then selects Missed Calls. 5.13 Text Message 5.13.1 Sending Message Step 1.Press button, and then choose 4Text Message by using the up button or the down button. Step 2.Press the select softkey button to enter to 1SEND item. Step 3.Press the select softkey button to edit message. Note: When inputting text, use the en softkey button to change the input method among numbers, capital and lowercase English letters, en stands lower case, EN stands capital letter, and num stands digit Step 4.Press the ok softkey button to input receivers’ phone number. Note: FIP12/FIP12W support group mails, user can send one message to 10 friends or family one a time; FLYINGVOICE Page 29 of 81
Press the ok softkey button to access to configuration the next receiver’s phone number; You can select one number in phonebook by pressing the pbook softkey button. If user has configuration the phone numbers which you want to send, press the ok softkey button twice to access to the next item (Sender number). Step 5.Set Sender phone number, default is line1’s phone number. Step 6.Press the select softkey button to start sending message. 5.13.2 Reading Message Step 1.Press button, and then choose 4Text Message by using the up button or the down button. Step 2.Press the select softkey button to enter to 2Recived Box item or Sent Box item. Note: In Received Box are messages have received from others including new messages and old messages. The ones in Sent Box are messages have sent out. Step 3.Press the select softkey button to access to the next item. Choose the message you want to read by using the up button or the down button. 5.14 DND (Do Not Disturb) Use the Do Not Disturb feature to prevent incoming calls from ringing your phone. To enable Do Not Disturb, use the softkey under the Not disturb. FLYINGVOICE Page 30 of 81
6 Using Advanced Phone Functions 6.1 Speed Dials Creating Speed Dials: Following are the steps to creating speed dials in webpage; you can also creating it from LCD Menu. Step 1.Access to web, and then open Phone/Multi-Functional Key webpage Step 2.Then configures one Exp key to speed dial, and then choose the line and fill in the phone number. The following picture is a setting example: Step 3.Press button to save changes and then press button to make changes effective. Using Speed Dials: Step 1.Press the configured Exp Key 1 to call 111 or press Exp Key 2 to call 112 immediately. 6.2 BLF (Busy Lamp Field) Your system administrator may configure your phone so that you can monitor other user’s phones from your phone. User can create BLF from Menu/Multi-functional key or from your PC in Phone/Multi-Functional Key webpage. If this feature is configured, some multi-functional key buttons on your phone are assigned to display the status of another user’s phone. For example, if your one multi-functional key is configured to display Bob’s phone line, the associate multi-functional key shows you the status of FLYINGVOICE Page 31 of 81
his phone line:  Green: Line is idle.  Red (steady): Line is active or in use.  Red (blinking): Line is ringing. In addition, if you have configured the pickup code in BLF, you can press the same multi-functional button to pick up a ringing call at his extension. The example below describes the steps to configuration the pickup in BLF from Webpage, user can also configuration from MENU. Configure the pickup code in BLF: Step 1.Access to web, and then open Phone/Multi-Functional Key webpage Step 2.Then configures one Exp key to BLF, and set Pickup Code (you can get the pickup code from your administrator). The following picture is a setting example based on Asterisk Step 3.Press button to save changes and then press button to make changes effective. To pick up a ringing call: Step 1.Assuming a ringing call at 003 and the associate LED is blinking. Step 2.Press line2 button, and then press the Exp key 1 button to pickup the call. 6.3 Shortcut Key The steps below described how to configuration the shortcut key from Webpage, user can also configuration from MENU. Creating Shortcut Key: Step 1.Access to web, and then open Phone/Multi-Functional Key webpage Step 2.Then configures the Exp keys to shortcut key, and set as you need. The following picture is a setting example: FLYINGVOICE Page 32 of 81
Step 3.Press button to save changes and then press button to make changes effective. Using shortcut Key: Press the Exp Key 1, then the LCD will display the phonebook item immediately, and user can configuration it, the steps are same as configuration from menu. Press the next Exp Keys, and the LCD will display the corresponding item immediately, and user can also configuration it. 6.4 Pickup The function of pickup is similar to the speed dial. The example below describes the steps to configuration the pickup from Webpage, user can also configuration from MENU. Adding pickup: Step 1.Log in the web, open Phone/Multi-functional Key webpage. Step 2.Choose one Exp key (assuming is Exp Key 3), and configuration as follows, user can refer to 7.6.2 Multi-functional Key: Step 3.Press button to save changes and then press button to make changes effective. Using pickup: FLYINGVOICE Page 33 of 81
Press the Exp Key 3 button (the configured multi-functional key) to ring 010235689 quickly. 6.5 Call Park Call Park is a feature of some telephone systems that allows a person to put a call on hold at one telephone set and continue the conversation from any other telephone set. During an active call, pressing one preprogrammed multi-functional key button to transfer the current telephone conversation to an unused extension number and immediately puts the conversation on hold. The telephone system will then display the extension number of the parked call so that the call can later be retrieved. If no one picks up the parked call within the set time, the telephone system may ring back the parked call. This transfers the parked call back to the person who originally parked the call. The example below describes the steps to configuration the call park from Webpage, user can also configuration from MENU. Adding Call Park: Step 1.View the parking settings in server, below is an example in TrixBox Step 2.Log in the web, open Phone/Multi-functional Key webpage. Step 3.Choose one Exp key (assuming is Exp Key 6), and configuration as follows, user can refer to 7.6.2 Multi-functional Key: FLYINGVOICE Page 34 of 81
Step 4.Press button to save changes and then press button to make changes effective. Using Call Park: Step 1.During an active call (assuming party 1(FIP12/FIP12W)’s phone number is 6221, party 2’s phone number is 111) Step 2.Party 1 press the Exp Key 6 button (the configured multi-functional key) to park the current conversation and listen the voice prompt patiently, Step 3.Party 3 dialing 71 using another phone to retrieve the call with party 2. 6.6 MSG Voice Mail service must be available on your network to use this feature. 6.6.1 Enable and configuration MSG There are two ways to enable MSG, one is from menu, and the other is from your PC to use FIP12/FIP12W’s webpage. From Menu: Step 1.Press Menu button to enter menu items and then choose 12Voice Mail Step 2.Highlight the line you want to configuration, and then select it Step 3.And then use the softkey buttons to configuration it according to the prompt Step 4.Press the save softkey button to save the changes From Webpage: Step 1.Log into Web, open Account X(1/2)/User webpage. Step 2.Enable MWI Enable and fill in the Voice Mailbox Numbers (get the number from your phone administrator), below is a settings example based on Asterisk. FLYINGVOICE Page 35 of 81
Step 3.Press button to save changes, then the notice will appear, press button to make changes effective. 6.6.2 Using MSG To access you voice mail box, press the MSG button. Then user can listen to the new voice mail or old voice mail or reply voice mail according to the voice prompt. 6.7 Changing the LCD Screen Contrast Step 1.Press the button, scroll to 19LCD Contrast, and press the Select softkey button to access. Step 2.Use the up and down buttons to adjust the screen contrast. Press the Up button to increase the contrast. Press the Down button to decrease the contrast. Step 3.Press the save softkey button to save. 6.8 Changing Your Ring Tone To change a ring tone: Step 1.Press the button. Step 2.Select 7 Ring Tone. Step 3.Use the up and down buttons to highlight the ring tone. Press the select softkey button to choose the highlighted ringtone. 6.9 Setting Your Phone’s Date and Time The date and time for your phone normally come from the phone server. However, if you need to change some date and time FLYINGVOICE Page 36 of 81
parameters, you can follow these steps: Step 1.Press the button, select Time/Date. Step 2.Choose date to adjust date; enter the date in the following format: mm/dd/yy. Step 3.Choose time to adjust time; enter the time in the following format: hh/mm/ss. Step 4.Press the ok softkey button to save the changes. 6.10 Rebooting Your Phone This setting is to configure and troubleshoot the network. You should not change these settings unless directed to by your Administrator as this can negatively affect your phone’s function. To reboot your phone: Step 1.Press the button. Step 2.Scroll to 16Reboot; press the select softkey button to access to reboot item. Step 3.Then a notice “Confirm System Reboot” will appear, press the ok softkey button to confirm rebooting. 6.11 Factory default There two ways to make factory default: in menu and using website. In menu: Press button and choose 17factory Default, then a notice will appear, press the ok softkey button to continue. Using Website: Step 1.Access to website, open Administration/Management webpage; Step 2.Press the factory default button at the bottom of the webpage; FLYINGVOICE Page 37 of 81
Step 3.Waiting about 5 seconds, the red notice will appear, and then press Reboot button to reboot FIP12/FIP12W. Note: If you choose factory default, you will return the phone to the original factory settings and will erase all current settings, including the directory and call logs. 7 CONFIGURATION 7.1 Web-based Configuration This section will show you how to configure your FIP12/FIP12W using the web-based configuration interface. The default network settings are the following: Default Internet Connection Type: DHCP Default PC Port Connection Type: Bridge Default user name of admin mode: admin Default user name of user mode: user Default password of Web: (null) Default Web login port: 8080 Web Idle Timeout: 5 min 7.2 Login To access the phone through a web browser Step 1.Setup FIP12/FIP12W correctly Step 2.Lookup the Internet IP Address in the left side of LCD FLYINGVOICE Page 38 of 81
Step 3.Enter “http://Internet IP Address:8080” in the address field of the browser. Step 4.Type “admin” or “user” for the User Name, click on the Login button to access the configuration page There are two levels of web configuration: one “user” ID level that can view just some portion in the web, and the other “admin” ID level that can view and configure all settings in the web-based configuration interface. To use “admin” ID for login, please contact your administrator, supplier or service provider. 7.3 Webpage No. Name Description 1 main information Display the firmware version, DSP version, Current Time, and administration mode. Press Logout button to logout. 2 navigation bar Click navigation bar, many sub-navigation bar will appear in the place 4. 3 Help Display the main information for configuration; user can get help from it directly. 4 sub-navigation bar Click sub-navigation bar to enter to configuration webpage 5 configuration title The configuration title 6 configuration bars The configuration bars  Every time making some changes, user FLYINGVOICE Page 39 of 81
should press the button to confirm and save the changes.  After pressing the button, the red will appear to notice user to reboot. To cancel the changes. Press it to reboot FIP12/FIP12W FLYINGVOICE Page 40 of 81
7.4 Status 7.4.1 Basic This webpage displays the basic status of your FIP12/FIP12W, including the information about product information, SIP account status, network status, VPN status, PC port status and system status. Click Refresh button to refresh the status. FLYINGVOICE Page 41 of 81
7.4.2 LAN Host This page displays the status about the cliend which connected to the FIP12/FIP12W’s LAN port 7.4.3 Syslog This page displays the log of system. User can press Clear button to clear all information, Click Refresh button to refresh syslog. Click Save button to save syslog. FLYINGVOICE Page 42 of 81
7.5 Network 7.5.1 WAN User can configuration the parameters of Internet Port, PC port and Network Address Server Settings (DHCP). The details are as follows: 7.5.1.1 Internet Port (WAN) Static: In static mode, user should fill in the values of IP Address, Subnet Mask, Default Gateway, Primary DNS and Second DNS got from your administration. Webpage Field Name Description Internet Connection Type Choose Static IP. IP Address The IP address of Internet port Subnet Mask The subnet mask of Internet port. Default Gateway The default gateway of Internet port. Primary DNS The primary DNS of Internet port. Second DNS The second DNS of Internet port. FLYINGVOICE Page 43 of 81
DHCP: In DHCP mode, IP phone is a DHCP client. IP phone will get the IP Address, Subnet Mask and Default Gateway from the DHCP server. Webpage Field Name Description Internet Connection Type Choose Automatic Configuration-DHCP. DNS type Choose DNS type from Manual and Automatic  In Manual: user should set the Primary DNS and Second DNS manually.  In Automatic: IP Phone will get the Primary DNS and Second DNS from DHCP Server automatically. PPPoE: Webpage Field Name Description Internet Choose PPPoE. FLYINGVOICE Page 44 of 81
Connection Type PPPoE Account Fill in the PPPoE account which get from Internet Service Provider PPPoE Password Fill in the PPPoE account get from Internet Service Provider PPPoE Auto-Dial If or not enable PPPoE Auto-Dial. DNS Type Choose DNS type from Manual and Automatic  In Manual: user should set the Primary DNS and Second DNS manually.  In Automatic: IP Phone will get the Primary DNS and Second DNS from DHCP Server automatically. Primary DNS The primary DNS of Internet port. Second DNS The second DNS of Internet port. 7.5.2 LAN FLYINGVOICE Page 45 of 81
Field Name Description Local IP Address Enter the IP address of the router on the local area network, all the IP addresses of the computers which are in the router’s LAN must be in the same network segment with this address, and the default gateway of the computers must be this IP address. (The default is 192.168.1.1) Local Subnet Mask Enter the subnet mask to determine the size of the network (default is 255.255.255.0/24) Local DHCP Server If or not enable Local DHCP Server DHCP Start Address Enter a valid IP address as a starting IP address of the DHCP server, and if the router’s LAN IP address is 192.168.1.1, starting IP address can be 192.168.1.2 or greater, but should be less than the ending IP address. DHCP End Address Enter a valid IP address as an end IP address of the DHCP server. DNS Mode Select DNS mode, options are Auto and Manual: 1. When DNS mode is Auto, the device under LAN port will automatically obtains the preferred DNS and alternate DNS. 2. When DNS mode is Manual, the user should manually configure the preferred DNS and alternate DNS Primary DNS Enter the preferred DNS address. Secondary DNS Enter the secondary DNS address. Client Lease Time This option defines how long the address will be assigned to the computer within the network. In that period, the server does not assign the IP address to the other computer. DNS Proxy Enable or disable; If enabled, the device will forward the DNS request of LAN-side network to the WAN side network FLYINGVOICE Page 46 of 81
7.5.3 MAC Clone Webpage Description MAC is the hardware address of network equipment. Sometimes, network providers may bind network account with the network equipment’s MAC address. So you may not pass the provider’s authentication when you use a new FIP12/FIP12W. In this case, you can use MAC Clone to copy your PC’s MAC address to FIP12/FIP12W’s Internet port. MAC is an important parameter for network equipments, so you should make sure that the MAC is right, in order to prevent to make FIP12/FIP12W unusable. You can login FIP12/FIP12W’s Web via PC port if you are incautious to make it wrong. And then cloning the right MAC or resume the default settings. Step 1 Press button to get the PC’s MAC address Step 2 Press to save the changes Step 3. Press to cancel MAC address clone. Step 4. Press Reboot to reboot FIP12/FIP12W. 7.5.4 VPN A Virtual Private Network (VPN) is the extension of a private network that encompasses links across shared or public networks like the Internet. In short, by VPN technology, you can send data between two computers across a shared or public network in a manner that emulates the properties of a point-to-point private link. FLYINGVOICE Page 47 of 81
Webpage Field Name Description VPN Enable If or not enable VPN. And user can choose the VPN mode from PPTP and L2TP. Initial Service IP VPN server IP address User Name The user name for authentication Password Password for authentication VPN As Default Route Set the VPN as default route 7.5.5 DMZ FIP12/FIP12W provides a facility DMZ Host that maps ALL unsolicited data on any protocol to a single host in the LAN. Regular web surfing and other such Internet activities from other clients will continue to work without inappropriate interruption. DMZ Host allows a defined internal user to be totally exposed to the Internet, which usually helps some special applications such as Netmeeting or Internet Games etc. Webpage Field Name Description DMZ Enable If or not enable DMZ DMZ Host IP Address set the IP address of DMZ host FLYINGVOICE Page 48 of 81
7.5.6 Wireless 7.5.6.1 Wireless Settings Static: In static mode, user should fill in the values of IP Address, Subnet Mask, Default Gateway, Primary DNS and Second DNS got from your administration. Webpage Field Name Description Internet Connection Type Choose Static IP. IP Address The IP address of Internet port Subnet Mask The subnet mask of Internet port. Default Gateway The default gateway of Internet port. Primary DNS The primary DNS of Internet port. Second DNS The second DNS of Internet port. DHCP: In DHCP mode, IP phone is a DHCP client. IP phone will get the IP Address, Subnet Mask and Default Gateway from the DHCP server from AP. Webpage Field Name Description Internet Connection Type Choose Automatic Configuration-DHCP. DNS type Choose DNS type from Manual and Automatic  In Manual: user should set the Primary DNS and Second DNS manually.  In Automatic: IP Phone will get the Primary DNS and Second DNS from DHCP Server automatically. FLYINGVOICE Page 49 of 81
7.5.6.2 Wireless Connection Webpage Field Name Description Connection Status Display the current connection status, and the name of connected AP appear in the brackets if the wireless is connected. SSID The SSID name of all searched AP. Authentication Display the authentication type of the AP Encryption Display the encryption type of the AP Status Display the status of the AP. The icon stands for the IP542N have connected to the AP. The icon stands for the signal strength of the AP. 7.5.7 DDNS Setting Field Name Description Dynamic DNS Provider DDNS is enabled and select a DDNS service provider Account Enter the DDNS service account Password Enter the DDNS service account password DDNS URL Enter the DDNS domain name or IP address Status See if DDNS is successfully upgraded FLYINGVOICE Page 50 of 81
7.5.8 Routing Field Name Description Destination Destination address Host/Net Both Host and Net selection Gateway Gateway IP address Interface LAN/WAN/Custom three options, and add the corresponding address Comment Comment 7.6 SIP Account 7.6.1 Line 1 In this webpage, users can configuration the information about SIP account1, including the following 4 parts: Basic, Audio Configuration, Supplementary Service Subscription and Advanced. Following is the description about that. 7.6.1.1 Basic Set the basic information provided by your VOIP Service Provider, such as Phone Number, Account, password, SIP Proxy and so on. FLYINGVOICE Page 51 of 81
Webpage Field Name Description Line Enable If or not enable Line 1 Peer to Peer If or not enable PEER to PEER  If enable, SIP-1 will not send register request to SIP server;  In System Status, SIP-1 Status is Registered;  SIP-1 can make call out, but others can not call SIP-1. Proxy DNS Type Choose DNS type from A Type and DNS SRV. Use VPN If or not enable VPN Domain Name The domain of SIP Server SIP Server The IP address of SIP Server SIP Port The port which SIP Server supports for VOIP service, default is 5060 Outbound Proxy Outbound Proxy IP or domain name Outbound Port Outbound Proxy’s Service port Display Name The number will display in callee Phone Number Number of telephone provided by SIP Proxy Account SIP account provided by SIP Proxy Password SIP password provided by SIP Proxy 7.6.1.2 Audio Configuration Select the audio Codec you want to use. Webpage Field Name Description Audio Codec Type1 Choose the audio codec type from G.711U, G.711A, G.722, G.729, G.723 Audio Codec Type2 Choose the audio codec type from G.711U, G.711A, G.722, G.729, G.723 Audio Codec Type3 Choose the audio codec type from G.711U, G.711A, G.722, G.729, G.723 Audio Codec Choose the audio codec type from G.711U, FLYINGVOICE Page 52 of 81
Type4 G.711A, G.722, G.729, G.723 Audio Codec Type5 Choose the audio codec type from G.711U, G.711A, G.722, G.729, G.723 G.723 Coding Speed Choose the speed of G.723 from 5.3kbps and 6.3kbps Packet Cycle The RTP packet cycle time Silence Supp If or not enable silence Echo Cancel If or not enable echo cancel 7.6.1.3 Supplementary Services Subscription Webpage Field Name Description Call Waiting If or not enable Call waiting. Hot Line Fill in the hotline number. Pickup handset or press speaker/headset button, FIP12/FIP12W will dial out the hotline number automatically. MWI Enable If or not enable MWI (message waiting indicate). Voice Mailbox Numbers Fill in the voice mailbox phone number MWI Subscribe Enable If or not enable MWI subscribe 7.6.1.4 Advanced FLYINGVOICE Page 53 of 81
Webpage Field Name Description Domain name Mode If or not use domain name in the SIP URI Carry Port Information If or not carry Port information in the SIP URI. Signal Port The local port of SIP protocol, default is 5060 DTMF Type Choose the DTMF type from IN_band, RFC2833 and SIP INFO. RFC2833 Payload (>=96) User can use the default setting Register Refresh Interval The interval between two normal Register messages. You can use the default setting. RTP Port Set the port to send RTP. IP Phone will select one idle port for RTP if you set “0”, otherwise use the value user set. Cancel Message Enable When you set enable, an unregistered message will be sent before registration, while you set disable, unregistered message will not be sent before registration. You should set the option for different Proxy. Prack Enable If or not enable prack. SIP Ping Enable If this option enable, IP Phone will send SIP-PING to Server periodically instead of sending hello packet. The send interval is Keep-alive interval. Keep-alive interval (10-60s) The interval that IP Phone will send an empty packet to Proxy. 7.6.2 Line 2 The parameters of Line2 is same as Line1 except the value of Line 0. 7.6.3 SIP Settings FLYINGVOICE Page 54 of 81
7.6.3.1 SIP Parameters 7.6.3.2 NAT Traversal Webpage Field Name Description NAT Traversal If or not enable NAT. FIP12/FIP12W supports STUN traversal, choose “STUN” in the “NAT Traversal Mode” if you want traverse NAT/Firewall. STUN Server IP STUN server IP address, default is stun.fwdnet.net NAT Refresh Interval (sec) the interval to refresh Port STUN port 7.6.4 VoIP QoS FLYINGVOICE Page 55 of 81
Field Name Description SIP /RTP QoS The default value is 0,you can set a range of values is 0~63 7.7 Phone User can configuration volume, call forward, multi-functional key, dial plan, phonebook and call log. 7.7.1 Preference User can configuration the value of ring volume, speakerphone volume, handset volume and so on. 7.7.1.1 Preference Webpage Field Name Description Handset Input Gain Adjust the handset input gain from 0-7 Handset Volume Gain Adjust the output gain from 0-7 Speakerphone Input Gain Adjust the speakerphone input gain from 0-7 Speaker Volume Adjust the speaker volume form 0-7 Ringer Volume Adjust the ringer volume form 0-7. 7.7.1.2 Regional FLYINGVOICE Page 56 of 81
Webpage Field Name Description Tone Type Choose tone type form China, US, Hong Kong and KR. Min Jitter Delay (ms) The Min value of FIP12/FIP12W’s jitter delay, FIP12/FIP12W’s jitter is an adaptive jitter mechanism. Max Jitter Delay (ms) The Max value of FIP12/FIP12W’s jitter delay, FIP12/FIP12W’s jitter is an adaptive jitter mechanism. Hook-On Tone Delay (sec) How long FIP12/FIP12W will delay to sound hook-on tone when call party end call. Ringing Time(Sec) How long FIP12/FIP12W will ring 7.7.1.3 Call Forward Webpage Field Name Description Cfwd All Dest The phone number which will be forwarded to. IP Phone will forward all calls to the phone number immediately when there is an incoming call. Cfwd Busy Dest The phone number which will be forwarded to when line is busy. Cfwd No Ans Dest The phone number which will be forwarded to when there's no answer at your phone. Cfwd No Ans Delay The seconds to delay forwarding calls, if there is no answer at your phone. 7.7.1.4 Miscellaneous Webpage Field Name Description Auto Answer If or not enable auto answer. If enable, FIP12/FIP12W will auto answer all incoming call immediately. Dial Time Out How long FIP12/FIP12W to sound dial out tone when FIP12/FIP12W dialing number. FLYINGVOICE Page 57 of 81
Call Immediately Key Choose call immediately key form * or #. ICMP Ping If or not enable ICMP Ping. If enable this option, FIP12/FIP12W will ping the SIP Server every interval time, otherwise, It will send “hello” empty packet to the SIP Server. 7.7.2 Multi-Functional Key Step 1.Choose one Exp Key from the Exp Key 1…4. Step 2.Choose one function type from speed dial, BLF, shortcut key, call pickup and call park. Step 3.Set the other corresponding parameters. Step 4.Press Save Settings button to save changes, press Cancel Changes button to cancel changes. Below is an example: Adding speed dial: Step 1.Choose one Exp Key to configuration Step 2.Select the speed dial from the drop down list Step 3.Choose the Line from auto (the first line registered), line1, line2 Step 4.Fill the phone number in Expansion Step 5.Press to save changes and you can see the status of corresponding LED is solid green. Step 6.Press button to make changes effective. If set properly, press the corresponding key to make call immediately, and the status of LED is solid red. Adding BLF: FLYINGVOICE Page 58 of 81
Step 1.Choose one Exp Key to configuration Step 2.Select the BLF from the drop down list Step 3.Choose the Line from line1, line2. Step 4.Fill the monitored phone number in Expansion Step 5.Fill the pickup code in Pickup Code if user wants to pickup the call when there is a new call coming in monitored phone. Step 6.Press to save changes. Step 7.Press button to make changes effective. Adding shortcut key: Step 1.Choose one Exp Key to configuration Step 2.Select the shortcut key from the drop down list Step 3.Select the mode from the phonebook, call history, text message, volume+, volume- and login/logout in the drop down list. Step 4.Press to save changes and you can see the status of corresponding LED is solid green. Step 5.Press button to make changes effective. If set properly, press the corresponding button to access to phonebook, call history, text message, volume+, volume- and login/logout menu directly. Adding Call Pickup: Step 1.Choose one Exp Key to configuration Step 2.Select the call pickup from the drop down list FLYINGVOICE Page 59 of 81
Step 3.Choose the Line from line1, line2. Step 4.Fill the phone number in Expansion Step 5.Press to save changes and you can see the status of corresponding LED is solid green. Step 6.Press button to make changes effective. In idle, press the corresponding button to make call immediately. Adding call park: Step 1.Choose one Exp Key to configuration Step 2.Select the Call Park from the drop down list in type Step 3.Choose the Line from line1, line2. Step 4.Fill the pickup extension code in Expansion Step 5.Press to save changes and you can see the status of corresponding LED is solid green. Step 6.Press button to make changes effective. 7.7.3 Dial Plan 7.7.3.1 Parameters and Settings Webpage Field Name Description Dial Plan If or not enable dial rule. Line Choose the call mode from line1, line2. Digit Map Fill in the sequence used to match input number FLYINGVOICE Page 60 of 81
Picture 1 The syntactic, please refer to the following Dial Plan Syntactic Action Choose the dial plan mode from Deny and Dial Out. Deny means FIP12/FIP12W will reject the matched number, while Dial Out means FIP12/FIP12W allow dial out the matched number. Move Up Press it to move up. Move Down Press it to move down. Picture 2 Steps : Adding one dial plan: Step 1. Enable Dial Plan Step 2. Click Add button, and the configuration table like Picture 1 will appear Step 3. Fill in the value of parameters. Step 4.Press OK button to end configuration. Step 5. Press Save Settings button to save changes. Editing one dial plan: Step 1. Enable Dial plan Step 2. Choose one dial plan Step 3. Click Edit button, and the configuration table like FLYINGVOICE Page 61 of 81
Picture 2 will appear Step 4. Change the value of parameters. Step 5.Press OK button to end configuration. Step 6. Press Save Settings button to save changes. Deleting one dial plan: Step 1. Enable Dial plan Step 2. Choose one dial plan Step 3. Click Delete button to delete the dial plan 7.7.3.2 Dial Plan Syntactic No. String Description 1 0 1 2 3 4 5 6 7 8 9 * # Legal characters 2 X Lowercase letter x stands for one legal character 3 [sequence] To match one character form sequence. For example: • [0-9]: match one digit form 0 to 9 • [23-5*]: match one character from 2 or 3 or 4 or 5 or * 4 x. Match to , , , …... For example: “01.”: can match ”0”, “01”, “011”, ”0111”, …….., ”01111…” 5 <dialed: substituted> Replace dialed with substituted. For example： <8:1650>123456：input is “85551212”, output is“16505551212” FLYINGVOICE Page 62 of 81
6 x,y Make outside dial tone after dialing “x”, stop until dialing character “y” For example： “9,1xxxxxxxxxx”:FIP12/FIP12W make outside dial tone after inputting “9”, stop tone until inputting “1” “9,8,010x”: make outside dial tone after inputting “9”, stop tone until inputting “0” 7 T Set the delayed time. For example: “<9:111>T2”: FIP12/FIP12W will dial out the matched number “111” after 2 seconds. 7.7.3.3 Example 1. Example 1 Using line 1, if user dials #12#2, FIP12/FIP12W will call 010#12%232 immediately. 2. Example 2 Using line 2, if user dials 5,8101, FIP12/FIP12W will call 2413338101 immediately, And FIP12/FIP12W will make outside dial tone after inputting “5”, stop tone until inputting “8”. 3. Example 3 Using line 1, if user dials 422xxxx or 522xxxx, FIP12/FIP12W will call 22xxxx333 immediately. FLYINGVOICE Page 63 of 81
4. Example 4 Using line 2, if user dials 2,622 or 2,6222 or 2,62222 or or , FIP12/FIP12W will call 5622 or 56222 or 562222 or or immediately. And FIP12/FIP12W will make outside dial tone after inputting “2” or “3”, stop tone until inputting “6”. 5. Example 5 Using line 1, if user dials , FIP12/FIP12W will reject the phone number out. 7.7.4 Phone Book Webpage Field Name Description Picture 1 Name Input the name Number Input the phone number FLYINGVOICE Page 64 of 81
Picture 2 Steps : Adding one phone book: Step 1. Click Add button, and the configuration table like Picture 1 will appear Step 2. Fill in the value of parameters. Step 3. Press OK button to end configuration. Step 4. Press Save Settings button to save changes. Editing one phone book: Step 1. Choose one phone book Step 2. Click Edit button, and the configuration table like Picture 3 will appear Step 3. Change the value of parameters. Step 4. Press OK button to end configuration. Step 5. Press Save Settings button to save changes. Picture 3 FLYINGVOICE Page 65 of 81
Picture 4 Deleting one phone book: Step 1. Choose one phone book Step 2. Click Delete button to delete the phone book Move one phone book to Black list: Step 1. Choose one phone book Step 2. Click Move to blacklist button to delete the phone book 7.7.4.1 Black List Webpage Field Name Description Picture 1 Name Input the name Number Input the phone number FLYINGVOICE Page 66 of 81
Picture 2 Steps : Adding one Black List: Step 1. Click Add button, then the configuration table like Picture 1 will appear Step 2. Fill in the value of parameters. Step 3. Press OK button to end configuration. Step 4. Press Save Settings button to save changes. Editing one Black List: Step 1. Choose one black list Step 2. Click Edit button, and the configuration table like Picture 2 will appear Step 3. Change the value of parameters. Step 4. Press OK button to end configuration. FLYINGVOICE Page 67 of 81
Picture 3 Step 5. Press Save Settings button to save changes. Deleting one Black List: Step 1. Choose one black list Step 2. Click Delete button to delete the black list Moving one Black List to phonebook: Step 1. Choose one black list Step 2. Click button to move the black list to the phonebook 7.7.5 Call Log To view the call log information such as redial list (incoming call), answered call and missed call. 7.7.5.1 Redial List FLYINGVOICE Page 68 of 81
7.7.5.2 Answered Calls 7.7.5.3 Missed Call 7.8 Administration Use can manage the FIP12/FIP12W in these six webpage; you can configuration the Time/Date, password, web access, system log and so on. FLYINGVOICE Page 69 of 81
7.8.1 Management You can configuration the value of Time/Date, password, web access, and system log and so on. 7.8.1.1 Time/Date Webpage Field Name Description NTP Server Fill in the NTP server IP address or Domain name Time Zone Choose the time zone Manual Time Adjust time by manual Alarm Enable If or not enable alarm Alarm Time Set alarm time Daylight Saving Time If or not enable daylight saving time. Offset Offset time, “-60” means advancing 60miniter, “60” means delaying 60minite Start Month Choose starting month Start Day of Week Choose starting day Start Day of Week Last in Month Choose starting week Start Hour of Day Choose starting hour Stop Month Choose stopping month Stop Day of Week Choose stopping day Stop Day of Week Last in Month Choose stopping week Stop Hour of Day Choose stopping the function hour Picture 1 Steps: FLYINGVOICE Page 70 of 81
Picture 2 Alarm: Step 1. Enable alarm Step 2.Set alarm time, like Picture 1. Step 3. Press Save Settings button to save changes and then press Reboot button to active changes. Daylight Saving Time: Step 1. Enable Daylight Saving Time. Step 2. Set value of offset, like Picture 2 Step 3: Set staring Month/Week/Day/Hour in Start Month/Start Day of Week Last in Month/Start Day of Week/Start Hour of Day, analogously set stopping Month/Week/Day/Hour in Stop Month/Stop Day of Week Last in Month/Stop Day of Week/Stop Hour of Day. Step 5.Press Saving Settings button to save and press Reboot button to active changes. 7.8.1.2 Password Reset Webpage Field Name Description User Type Choose the user type from admin and user. Original Password Input original password New Password Input the new password Password Confirm Input the new password again FLYINGVOICE Page 71 of 81
Change the password of admin mode: Steps: Step 1. Choose the admin from the drop-down list. Step 2. Input original password, default setting is null. Step 3. Input a new password twice time in New Password and Confirm Password. Change the password of user mode: Step 1. Choose the user from the drop-down list. Step 2. Input original password, default setting is null. Note: In admin mode, you can change the user password directly without the password of user mode. Step 3. Input a new password twice time in New Password and Confirm Password. 7.8.1.3 Web Access Webpage Field Name Description WAN Interface Login If or not enable user login WEB via Internet port. If enable, user can access Web to administration. Web Login Port Set the port which used to login WEB via Internet port and PC port, Default is 8080, that is why URL should have 8080. Web Idle Timeout Set the web idle timeout time. The web page can be logged out after Web Idle Timeout without any operation. FLYINGVOICE Page 72 of 81
7.8.1.4 System Log Setting Webpage Field Name Description Picture 1 SysLog Server Set the SysLog Server IP address or domain name for FIP12/FIP12W. Log Level Choose log level from None/Error/Warn/INFO/Debug. The priority changes from left to right, left is the lowest, right is the highest; the higher priority, the more information in syslog. Picture 2 Picture 3 FIP12/FIP12W support local and remote Syslog. In local: Step 1. Set syslog server null and choose one kind of Log Level, like Picture 1. Step 2. Press Saving Settings button to save and press Reboot button to active changes. Step 3. User can view syslog in Status/Syslog webpage. In remote: Step 1. Fill in syslog server IP address or domain name Step 2. Choose one kind of Log Level, like Picture 2. Step 3. Press Saving Settings button to save and press Reboot button to active changes. Step 4. User can view syslog in syslog server, and you can also view the syslog in Status/Syslog webpage. FLYINGVOICE Page 73 of 81
7.8.1.5 Factory Defaults Webpage Field Name Description Press Factory Default button to set FIP12/FIP12W default. 7.8.2 Firmware Upgrade Webpage Description Steps: Step 1. Choose a upgrade file type from Upgrade Software, Upgrade Ring Voice, Upgrade Dial Plan and Upgrade Config File Step 2. Press to browser the upgrade file. Step 3. Press to start upgrading, LCD will display the notice when upgrading. Step 4. Login web and then check the firmware whether well upgraded by viewing the firmware version in Status/Basic webpage. 7.8.3 Provision 1) Provisioning allow FIP12/FIP12W auto-upgrading or auto-configuring 2) FIP12/FIP12W supports 3 ways to provision: TFTP, HTTP and HTTPS.  Before testing or using TFTP, user should have tftp server and upgrading file and configuring file.  Before testing or using HTTP, user should have http server and upgrading file and configuring file. FLYINGVOICE Page 74 of 81
 Before testing or using HTTPS, user should have https server and upgrading file and configuring file and CA Certificate file(should same as https server’s) and Client Certificate file and Private key file 3) User can uploading CA Certificate file and Client Certificate file and Private Key file in Equipment Manage/Cert Manage page. 4) Details please refer to document Provision_User Manual_en_v1.1.doc Field Name Description Provision Enable If or not enable provision. Resync on Reset If or not enable resync after restart Resync Random Delay(sec) Set the maximum delay for request the synchronization file, default is 40. Resync Periodic(sec) If the last resync was failure, FIP12/FIP12W will retry resync after the “Resync Error Retry Delay ” time, default is 3600s. Resync Error Retry Delay(rec) Set the periodic time for resync, default is 3600s. Forced Resync Delay(sec) If it’s time to resync, but FIP12/FIP12W is busy now, in this case, FIP12/FIP12W will wait for a period time, the longest is “Forced Resync Delay”, default is 14400s, when the time over, FIP12/FIP12W will forced to resync. Resync After Upgrade If or not enable firmware upgrade after resync, by default it is enabled. Resync From SIP If or not enable resync from SIP. Option 66 It is used for In-house provision mode only. When use TFTP with option 66 to realize provisioning, user must input right configuration file name in IP542N's webpage. When disable Option 66, this parameter has no effect. Config File Name It is used for In-house provision mode only. When use TFTP with option 66 to realize provisioning, user must input right configuration file name in the webpage. When disable Option 66, this parameter has no effect. Profile Rule URL of profile provision file Note that the specified file path is relative to the TFTP server’s virtual root directory. FLYINGVOICE Page 75 of 81
Field Name Description Upgrade Enable If or not enable firmware upgrade via provision. Upgrade Error Retry Delay(sec) If the last upgrade fails, FIP12/FIP12W will try upgrading again after “Upgrade Error Retry Delay” period, default is 3600s. Upgrade Rule URL of upgrade file 7.8.4 SNMP Field Name Description SNMP Service If or not enable SNMP. Trap Server Address Enter the trap server address. Read Community Name String, as an express password between management progress and agent progress. Write Community Name String, as an express password between management progress and agent progress. Trap Community The community field in trap. Trap period interval(sec) The interval of sending trap. 7.8.5 TR069 Webpage Field Name Description TR069 Enable If or not enable TR069 CWMP If or not enable TR069 ACS URL The URL of TR069 server User Name The FIP12/FIP12W’s user name for connecting to TR069 server Password The FIP12/FIP12W’s password for connecting to TR069 server Periodic Inform Enable If or not enable periodic information Periodic Inform The interval to send information to FLYINGVOICE Page 76 of 81
Interval TR069 server User Name The TR069 server’s user name for connecting to FIP12/FIP12W Password The TR069 server’s password for connecting to FIP12/FIP12W SSL Key Fill in SSL key. 7.8.6 Diagnoisis In this page, user can do ping test and traceroute test to diagnose the device’s connection status. 1. Ping Test Enter the destination IP or host name, and then click Apply, device will perform ping test. 2. Traceroute Test Enter the destination IP or host name, and then click Apply, device will perform traceroute test. FLYINGVOICE Page 77 of 81
7.8.7 Operation Mode Choose the Operation Mode as Basic Mode or Advance Mode. 8 Trouble Shooting This section provides solutions to problems that can occur during the installation and operation of the IP phone. Read the following descriptions if you are having problems. 8.1 No Operation after Power On Solution: Check if the power adapter is properly connected. If applicable, check if the PoE (Power over Ethernet) switch behind the IP phone is set correctly. 8.2 Long Time Stop at “Initializing Network” Solution: Check if the Ethernet cable is properly connected. Check if the DHCP server is working normally. Check if the connection between the DHCP Server and FIP12/FIP12W is properly connected. 8.3 No Dial Tone Solution: FLYINGVOICE Page 78 of 81
Check if the handset cord is properly connected. 8.4 Can not Make a Call Solution: Check the status of your SIP registration status or contact your administrator, supplier, or ITSP for more information or assistance. 8.5 Can not Receive Any Phone Call Solution: Check the status of your SIP registration status, or contact your administrator, supplier, or ITSP for more information or assistance. 8.6 No Voice during an Active Call Solution: Check if the servers support the current audio codec type, or contact your administrator, supplier, or ITSP for more information or assistance. 8.7 Can not connect to the configuration Website Solution: Check if the Ethernet cable is properly connected. Check if the URL is right wrote, the format of URL is: http:// the Internet port IP address: 8080, 8080 must be added. Check if your firewall/NAT settings are correct. FLYINGVOICE Page 79 of 81
Check if the version of IE is IE8, or use other browser such as Firefox or Mozilla, or contact your administrator, supplier, or ITSP for more information or assistance. 8.8 Forget the Password Default password of website and menu is null. If user changed the password and then forgot, you can not access to the configuration website or the menu items which need password. Solution: Factory default: press button and choose 16Factory Default, then a notice will appear, choose OK by using the corresponding softkey button. If you choose factory default, you will return the phone to the original factory settings and will erase ALL current settings, including the directory and call logs. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: -- Reorient or relocate the receiving antenna. -- Increase the separation between the equipment and receiver. -- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. -- Consult the dealer or an experienced radio/TV technician for help. This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.FLYINGVOICE Page 80 of 81
Beijing Flying Voice Technology Limited Beijing Add: C1603,Caizhi International Building,18 East Zhongguancun Road,Haidian District Beijing ZIP code:100176 Tel: +86-10-67885285 Shenzhen Add: Room102, 1F East, Bldg 3#, Minqi Park, Pingshan, Xili, Nanshan Districe, Shenzhen, China ZIP code:518052 Tel: +86-755-26099365 FLYINGVOICE Page 81 of 81

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