Franklin Technology R800 Mobile router User Manual

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R800 User Manual HTML Version

User manual

User Guide

MHS800L

Contents

Getting Started ............................................................................................................................................................... 1

Overview ...................................................................................................................................................................................................... 2

System Requirements ................................................................................................................................................................ 2

Components ................................................................................................................................................................................................ 3

Device Display ........................................................................................................................................................................................... 5

Display Indicators ........................................................................................................................................................................ 5

Battery Management ............................................................................................................................................................................. 6

Using Your Jetpack ........................................................................................................................................................ 7

Accessing the Network .......................................................................................................................................................................... 8

Mobile Broadband with 4G LTE* .......................................................................................................................................... 8

.............................................................................................................................................................................................................. 8

Wi-Fi 802.11b/g/n ...................................................................................................................................................................... 8

Using Your Jetpack for the First Time ............................................................................................................................................ 9

System Requirements ................................................................................................................................................................ 9

Installing the 4G LTE SIM Card .............................................................................................................................................. 9

Removing the 4G LTE SIM Card ............................................................................................................................................ 9

Charging the Battery ................................................................................................................................................................ 10

Powering the Jetpack On and Off ........................................................................................................................................ 10

Connecting to Your Jetpack ............................................................................................................................................................... 11

Wi-Fi Name (SSID) and Password ...................................................................................................................................... 11

Connecting to the Internet ..................................................................................................................................................... 11

Using Your Jetpack after Setup is Complete .............................................................................................................................. 12

Mobile Hotspot to share connections ............................................................................................................................... 12

Wi-Fi and Web UI Admin Security ..................................................................................................................................... 12

Monitoring Data Usage ............................................................................................................................................................ 12

Jetpack Settings ........................................................................................................................................................... 13

Managing Your Jetpack ...................................................................................................................................................................... 14

Using the My Jetpack Home page ....................................................................................................................................... 14

My Jetpack Home ................................................................................................................................................................................... 15

Manage My Jetpack ................................................................................................................................................................... 15

My Account & Tools .................................................................................................................................................................. 16

Help & Support ........................................................................................................................................................................... 16

Data Usage ............................................................................................................................................................................................... 17

Connected Devices ................................................................................................................................................................................. 18

Connected Devices .................................................................................................................................................................... 19

Edit a Connected Device ......................................................................................................................................................... 19

Changing the Maximum Number of Connected Devices .......................................................................................... 20

Blocked Devices .......................................................................................................................................................................... 20

Jetpack Settings ...................................................................................................................................................................................... 22

Jetpack ............................................................................................................................................................................................ 22

Preferences ................................................................................................................................................................................... 24

Wi-Fi ................................................................................................................................................................................................ 27

Advanced ....................................................................................................................................................................................... 28

Firewall .......................................................................................................................................................................................... 33

LAN ................................................................................................................................................................................................... 34

Port Filtering ................................................................................................................................................................................ 35

Messages .................................................................................................................................................................................................... 36

On the Jetpack ............................................................................................................................................................................. 36

On the Web User Interface .................................................................................................................................................... 37

About Jetpack .......................................................................................................................................................................................... 37

Internet Status ............................................................................................................................................................................ 38

Jetpack Info ................................................................................................................................................................................... 38

Diagnostics ................................................................................................................................................................................... 39

Logs .................................................................................................................................................................................................. 39

Jetpack Support .......................................................................................................................................................................... 40

Troubleshooting ......................................................................................................................................................... 41

First Steps .................................................................................................................................................................................................. 42

Common Problems and Solutions ................................................................................................................................................... 42

Technical Support ................................................................................................................................................................................. 43

Product Specifications and Regulatory Information ...................................................................................... 44

Regulatory Statements ....................................................................................................................................................................... 45

FCC Equipment Authorization ID: XHG-R800 ............................................................................................................... 45

Body-Worn Operation ............................................................................................................................................................. 45

Safety Hazards ........................................................................................................................................................................................ 46

Limited Warranty and Liability ...................................................................................................................................................... 47

Trademark ................................................................................................................................................................................................ 48

Glossary ......................................................................................................................................................................... 49

Glossary ...................................................................................................................................................................................................... 50

Getting Started

Overview

Components

Device Display

Battery Management

Overview

Thank you for choosing the Ellipsis Jetpack!

Having the Ellipsis Jetpack at your fingertips will allow you to access Verizon’s 4G LTE network

for fast uploads and downloads. You can also connect up to eight Wi-Fi capable devices to the

Internet at once – laptops, tablets, eReaders, gaming consoles and more* - and experience ten

times faster speeds of solid 4G LTE, without dropping down to 3G or other slower speed

technologies.

System Requirements

 Compatible with all IEEE802.11b/g/n Wi-Fi enabled devices.

 Works with the latest versions of most browsers**.

IMPORTANT!

* Be aware when multiple users are connected to the device, they are contributing to the total data usage

on your mobile broadband data plan.

** It is recommended to use the latest versions of Internet browsers. Outdated versions may not be

compatible with the Jetpack Web User Interface, http://my.jetpack .

Components

1. Power/Menu Button – Power the Jetpack on/off and switch the menu

Operation Status

Operations

Actions

Power On

Press and hold the Power button for 3 seconds to turn

on.

Power Off

Press and hold the Power button until the Goodbye

screen appears.

Display

Wake-Up

When the display is off (sleep mode), the first quick

press of the Power button wakes up the display.

Info Display

When the display is on, each time in the Power button is

pressed quickly, the following information displays.

Data Usage > Wi-Fi Name > Password > My.Jetpack

Admin URL > Home

Battery Indicator (Illuminated Power Button)

Colors

Charging Status

Off

The Jetpack is not connected to a charger.

Red

The Jetpack is connected to a charger and charging.

Green

The Jetpack is connected to a charger and the battery is

charged.

Power Indicator

Colors

Charging Status

Off

The Jetpack is powered off.

Blue/Blinking

The Jetpack is powered on.

2. SIM Slot / Power Reset – The SIM card installation slot and Jetpack Power Reset are

accessed by lifting the slide cover.

3. Charging Port – The USB charger connects here.

4. Display – Provides connection and battery status, network signal strength, roaming status,

and the number of users connected with Wi-Fi.

Device Display

Display Indicators

STATUS INDICATOR

Battery Management

Your Jetpack is equipped with an internal, non-removable, rechargeable battery. It will work

from its charged battery alone, or when the device is plugged into a power source.

Note: Please do not attempt to open or disassemble this Jetpack. Doing so may cause damage

that voids your warranty.

Charge the battery by plugging in the wall charger or to the USB port of a computer. While the

battery is charging, the battery charging icon displays , and the power button illuminates red

. When the battery is charged, the battery icon is solid , the power button illuminates

green .

IMPORTANT! Please use only an approved charger to charge your Jetpack. Improper handling

of the charging port, as well as the use of an incompatible charger, may cause damage to your

device and void the warranty.

Using Your Jetpack

Accessing the Network

Using Your Jetpack for the First Time

Connecting to Your Jetpack

Using Your Jetpack After Setup is Complete

Accessing the Network

Work effectively outside the home or office with the reliable broadband speed that the 4G LTE

service provides. You can connect to the internet at speeds that are up to 10 times faster than

3G, and keep up-to-date on all your email correspondence, download attachments, and access

your corporate intranet.

Mobile Broadband with 4G LTE*

 Download: typical speeds of 5-12 Mbps.

 Upload: typical speeds of 2-5 Mbps.

NOTE: This Jetpack supports 4G LTE only. 3G fallback is not supported.

Wi-Fi 802.11b/g/n

 802.11b uses the 2.4 GHz frequency with a bandwidth of 11 Mbps.

 802.11g uses the 2.4 GHz frequency with a bandwidth of 54 Mbps.

 802.11n uses the 2.4 GHz frequency with a bandwidth of 150 Mbps.

* Speeds shown are those published by Verizon Wireless, Inc. and are theoretical in nature. Actual throughput speed

and coverage may vary. Speed claims not applicable when roaming.

Using Your Jetpack for the First Time

System Requirements

Your computer, tablet, or other wireless devices need Wi-Fi capability and Internet browser

software only. Your Jetpack is compatible with most major operating systems and the latest

versions of browsers.

Installing the 4G LTE SIM Card

Your SIM (Subscriber Identity Module) card is a small rectangular plastic card that stores your

phone number and important information about your wireless service.

If not already inserted, follow the instructions below to install your 4G LTE SIM card.

1. Lift the SIM slot cover by placing your fingernail in the cutout on the side of the Jetpack and

pop the cover open.

2. Slide the SIM card into the SIM slot with the Verizon logo facing up and the notched corner

facing in, pointed towards the Power/Menu button. Press the SIM card until it clicks into

place.

3. Close the SIM slot cover.

IMPORTANT! Do not bend or scratch your SIM card. Avoid exposing your SIM card to static

electricity, water, or dirt. Whenever you insert or remove the SIM card, ensure your Jetpack is

powered off and is not connected to any power source. Never use tools, knives, keys, or any

type of object to force the door open or to remove the SIM card.

Removing the 4G LTE SIM Card

To remove the 4G LTE SIM card, follow the instructions below.

1. Lift the SIM slot cover by placing your fingernail in the cutout on the side of the Jetpack and

pop the cover open.

2. Press in on the SIM card for it to eject and then remove the SIM card from the SIM slot.

3. Close the SIM slot cover.

NOTE: Should your 4G SIM card be lost or damaged, contact Verizon Customer Care for a

replacement.

Charging the Battery

Before using your Jetpack, ensure that the battery is fully charged. Be sure to use the charger

that came with your Jetpack.

NOTE: Your Jetpack is equipped with an internal rechargeable battery. You should never attempt

to open or disassemble this Jetpack. Doing so may cause damage that voids your warranty.

 It normally takes at least 3~5 hours, depending your power sources (with the wall charger

or with the USB port of your computer) to fully charge the battery.

 The battery discharges faster as additional devices connect with your Jetpack.

 Battery life depends on the network, signal strength, temperature, features, and active

connection time.

 When charging, keep your Jetpack near room temperature.

 Never leave the Jetpack in an unattended vehicle due to uncontrolled temperatures that

may be outside the desired temperatures for this Jetpack.

 It is normal for batteries to gradually wear down and require longer charging time.

Powering the Jetpack On and Off

Power On

Press and hold the Power/Menu button for 3 seconds to turn the Jetpack on.

Power Off

Press and hold the Power/Menu button for 3 seconds to turn the Jetpack off.

NOTE: It is normal for the device to take one or two minutes to connect with the wireless network.

Connecting to Your Jetpack

Wi-Fi Name (SSID) and Password

Your default Wi-Fi Name (SSID) and Password can be found on the Jetpack display upon initial

power up.

You can also view your Wi-Fi Name and Password using the following steps.

1 Power on your Jetpack.

2 Press (Power/Menu button) quickly when the display is on.

a. Press one time for data usage information.

b. Press two times for the Wi-Fi name.

c. Press three times for the Password.

d. Press four times for Settings & Info URL guide

e. Press five times to return to the Home screen.

Connecting to the Internet

1 Open the Wi-Fi application or controls on your laptop or Wi-Fi capable device that you want

to connect to your Jetpack, and find the Jetpack’s Wi-Fi name “Ellipsis Jetpack xxxx”.

2 Click Connect and enter the Password when prompted.

Main Screen

Press quickly

Data Usage displayed

Press quickly

Wi-Fi Name displayed

Password displayed

Web UI Guide displayed

Back to Main Screen

Using Your Jetpack after Setup is Complete

Mobile Hotspot to share connections

You can use the Jetpack as a wireless mobile hotspot to connect up to a total of eight Wi-Fi

capable devices to the mobile broadband network.

Wi-Fi and Web UI Admin Security

The Jetpack comes from the factory with security turned on. By default your Wi-Fi and My

Jetpack Home Passwords are the same. Your My Jetpack Home Password will always be the

same as your Wi-Fi Password unless you create a separate My Jetpack Home Password in the

My Jetpack Home page. If you change your Wi-Fi Password, your My Jetpack Home

Password changes as well.

You can create your own My Jetpack Home Password for signing in to the My Jetpack Home

page. After you create your own My Jetpack Home Password, you will be required to use one

password to connect with the Jetpacks Wi-Fi network and one password to Sign In to the

http://my.Jetpack home page.

You can change the security settings using the My Jetpack Home page. To change your

Jetpack security settings:

1 Connect your Wi-Fi capable device to the Jetpack.

2 Open a web browser on your connected device and enter http://my.jetpack or

http://192.168.1.1.

3 Click on Sign In, enter your password in the Admin Password box, and then click

4 To change My Jetpack Home Admin Password, see page 20 of this guide.

5 To change Wi-Fi Password, see page 24 of this guide.

Monitoring Data Usage

You can monitor your data usage from your Jetpack. Press the Power/Menu button one time to

see data usage, and when your billing cycle ends.

You can also monitor your data usage detail from your My Jetpack Home page at

http://my.jetpack or http://192.168.1.1 by selecting the Data Usage link (see page 16 of this

guide).

Jetpack Settings

Managing Your Jetpack

My Jetpack Home

Data Usage

Connected Devices

Jetpack Settings

Messages

About Jetpack

Managing Your Jetpack

Using the My Jetpack Home page

You can connect to the My Jetpack Home page and customize your Jetpack settings.

1 Connect your Wi-Fi capable device to the Jetpack.

2 Open a web browser on your connected device and enter either of these URLs:

http://my.jetpack, or, http://192.168.1.1.

3 Sign in using the Admin Password. By default your Admin Password is the same as your

Wi-Fi Password unless a separate Admin Password has been created.

4 You are now able to customize your Jetpack settings. The menu column to the left of the

web page is the primary navigation for the My Jetpack Home page. You can access each

feature under the applicable menu.

My Jetpack Home

The My Jetpack Home page allows you to quickly access commonly used links and all

available menu options for your Jetpack. The My Jetpack Home page contains the following

quick link menu options:

 Manage My Jetpack

 My Account & Tools

 Help & Support

Manage My Jetpack

The Manage My Jetpack quick links contain the following options:

Clicking on Customize my Wi-Fi Settings will take you to the

Jetpack Settings Wi-Fi menu page where you can customize

Wi-Fi profiles (see page 24 of this guide).

Clicking on Change my Jetpack Admin Password will take

you to the Jetpack Admin Password menu page where you

can change your jetpack Admin Password (see page 20 of this

guide).

My Account & Tools

The My Account & Tools quick links contain the following

options:

My Verizon allows you to manage your account, pay your bill,

purchase accessories, and more. Register at

http://verizonwireless.com/myverizon.

Click on Coverage Map to access the Verizon Wireless

Coverage map.

Click on Data Calculator to calculate your data usage and

select the best plan to meet your data requirements.

NOTE: Links in this section may result in additional data charges which count against your

monthly allotment.

Help & Support

The Help & Support quick links contain the following options:

Click on Attend a Wireless Workshop to attend online or in

a store to learn everything you need to know about your

Jetpack.

Click on Community Forums to follow, share, and participate

in the Broadband & Netbook Community. In addition, you can

search Broadband & Netbook Community discussions for

specific topics.

Click on Device Support Page & User Guide to access

detailed device information of your Jetpack, and to view or

download the User Guide for your Ellipsis Jetpack.

NOTE: Links in this section may result in additional data charges which count against your

monthly allotment.

Data Usage

The Data Usage page allows you to obtain data usage and billing cycle information for your

mobile broadband plan. From the My Jetpack Home page, select Data Usage, and you will see

usage information for your mobile data plan, and when your billing cycle ends, when usage data

is available.

The following information is displayed according to your plan.

 Data usage for your current data plan and billing cycle.

 The date when your current data cycle ends.

 If you are part of a shared data plan, your total shared usage is displayed.

Connected Devices

The Connected Devices page allows you to view and edit devices that are currently connected

to your Jetpack. You can also block and unblock device connections. Any devices blocked from

connecting with the Jetpack can also be viewed.

The Connected Devices page contains:

 Connected Devices – Displays the IP Address, MAC Address of up to eight connected

devices.

 Blocked Devices – Displays any blocked devices.

NOTE: A device that is currently accessing the http://my.jetpack cannot be blocked.

Connected Devices

The Connected Devices menu contains the following options:

 Name – Normally, this is the host name of the connected device, as set on the connected

device. If you have used this interface to assign a name to a connected device, the assigned

name displays in place of the host name. In rare cases, the host name may be unavailable.

You can use the Edit option to change the name of any connected device.

 IP Address – The IP address of the connected device.

 MAC Address – The MAC address is a unique network identifier for this connected device.

 Max Device – Clicking it allows you to go to the Wi-Fi Settings menu to change the

maximum number of connected devices.

Edit a Connected Device

To Edit a Connected Device:

1. Click the pencil tool . A page opens, allowing you to edit the name of the device.

2. Update the name(s) of the device(s), and click Enter.

Changing the Maximum Number of Connected Devices

To change the maximum number of devices allowed to connect to your Jetpack:

1. Click Change on the Connected Devices page to open the Jetpack Settings Wi-Fi page.

2. See page 24 of this guide.

Blocked Devices

The Blocked Devices menu contains the following options:

 Block Button – Click Block to disconnect a connected device and prevent it from

reconnecting. The blocked device then appears in the Blocked Devices list. This option is

available for use with each connected device, except for your own device.

 Blocked Devices – This list reflects any devices that you have blocked. Note that, since

these devices are not currently connected, and are blocked from connecting, they do not

have an IP address. Instead, they are identified by MAC address. You can enter name to

identify the device blocked by clicking the pencil icon.

 Unblock Button – Click Unblock to unblock a previously blocked device, freeing it to

connect again. The unblocked device is deleted from the Blocked List and will reappear in

the Connected Devices list when it connects.

Jetpack Settings

The Jetpack Settings page allows you to make device setting changes, select mobile network

options, and update software.

 Jetpack

 Wi-Fi

 Advanced

Jetpack

The Jetpack menu contains the following options:

 Jetpack Admin Password

 Preferences

 Software Update

 Factory Reset

Jetpack Admin Password

You can change your My Jetpack Home page Admin Password.

1 From the My Jetpack Home screen, select Jetpack Settings

2 Select Jetpack Admin Password.

Click on Change Admin Password.

3 Enter your current Admin Password in the Current password field.

4 Enter your new password in the New Admin password field.

5 Re-enter your new password in the Confirm Admin password field.

6 Select a Security Question from the dropdown list and enter the answer in the box below

the question.

7 Click Save Changes.

NOTE: Ensure you record your Admin Password. If you forget your Admin Password and

Security Question, you will need to contact Verizon Customer Care.

TIP 1: By default, your Jetpack password screen (press button quickly three times) displays

the title, “Password”. The password is used for both your Wi-Fi connection and My Jetpack

Home page (http://my.jetpck or http://192.168.1.1) Admin Sign In. When you change the Admin

Password, your Jetpack password screen changes the title to “Wi-Fi Password”, and then it can

be used for Wi-Fi connection only. You need to memorize or record the new Admin Password

and keep it separately.

TIP 2: If you change the Wi-Fi Password before creating your own My Jetpack Home page Admin

Password, the Admin password also changes together with the Wi-Fi Password. Your Jetpack

password screen display the title “Password”. You can log in the My Jetpack Home page using

the Wi-Fi Password.

Password:

xxxxxxxx

Wi-Fi Password:

xxxxxxxx

Before changing the Admin Password: The password is used

for both Wi-Fi connection and My Jetpack Home admin login.

After changing the Admin Password: The password on your

Jetpack display is used for Wi-Fi connection only. Record your

Admin Password as it will not be available on the display.

Preferences

The Preferences menu contains the following options:

 Automatic shutdown – Select the length of time before the Jetpack will automatically turn off if

no devices are connected. The Jetpack will automatically shut down if the device is running on

battery power and no wireless devices are connected. To turn off the automatic shutdown

feature, select "Never"

 Turn off display – Select the length of time before the Jetpack display will automatically turn

off. The Jetpack display will automatically turn off if the menu button is not pressed for a certain

period. To turn off the automatic shutdown feature, select "Never"

 Power Indicator (LED) – If turned "On", the blue status light next to your Jetpack's display

blinks, indicating the Jetpack is powered on. This Indicator will let you know if the Jetpack is

on or off without having to turn on the display.

 Blink Delay – This setting controls the amount of time between when the blue status light

next to your Jetpack's display illuminates - letting you know the Jetpack is powered on.

Be sure to click Save Changes after making changes to either preference.

Software Update

The Software Update menu contains the following sections:

 Current Software – Displays information for the current System software version and

Firmware version. From this section, you can check to see if new software updates are

available by clicking on the Check for update button.

 Last Update – Displays the date of the last software update.

Factory Reset

The Factory Reset menu allows you to restore all of your Jetpack’s settings to factory default

values. To reset your Jetpack to original factory default settings, click Restore Factory Default

button, then Confirm at the prompt.

NOTE: Please note that performing a Factory Reset is a different process than performing a

Power Reset.

 Factory Reset – returns device to factory default settings.

 Power Reset – restarts the device. (Please refer to Section 4: Troubleshooting for more

details on Power Resets on page 39 of this guide)

Wi-Fi

The Wi-Fi menu allows you to customize your Wi-Fi profile, and contains the following sections.

Be sure to click Save Changes button to ensure that your new settings are saved.

 Wi-Fi Name – The Wi-Fi Network Name (SSID) for the Wi-Fi network broadcasted by your

Jetpack.

 Wi-Fi Password – Use this setting to enter your desired Wi-Fi password.

 802.11 Mode – Use this setting to change the Wi-Fi mode. The Jetpack allows devices

using 802.11b, 802.11g, and 802.11n to connect to the wireless network.

 Security – Use this setting to select the desired type of Wi-Fi security used to encrypt the

wireless network. WPA2 is the latest and most secure method, and should be used

whenever possible.

 Security Option – Use this setting to select the desired Wi-Fi security option used to

encrypt the wireless network. Advanced Encryption Standard (AES) is the latest and most

secure option and should be used whenever possible.

 Maximum Wi-Fi connected devices – Use this setting to specify how many devices can

simultaneously connect to your Jetpack.

 Privacy Separator – If this setting is turned On, each connected device is isolated from all

other connected devices. This provides additional securities if some connected devices are

unknown or not completely trusted. For normal operation, this option should be turned Off.

 Wi-Fi Media – WMM provides higher priority for multi-media traffic. This setting should

normally be turned ON to assist throughput. If you are using 802.11n, WMM is mandatory.

IMPORTANT! Any change you have made on the Wi-Fi Settings page will reset Wi-Fi connection,

disconnecting any connected devices. If Wi-Fi Name and Password are not changed, your

Jetpack automatically reconnects your devices. If either or both Wi-Fi Name and Password were

changed, you need to reconnect using the new Wi-Fi Name and Password from your device Wi-

Fi connection application or controls. Otherwise, your devices could create authentication error

because of the old Wi-Fi connection credential saved in your devices.

Advanced

The Advanced menu allows you to change Jetpack advanced settings. The Advanced page

provides options for updating DNS, SIM, Firewall, LAN, and Port Filtering settings.

IMPORTANT! Changing the advanced settings can adversely affect stability, performance, and

security of your Jetpack.

Click Continue on the Advanced menu warning screen to access the Advanced options:

 Manual DNS (Domain Name Server)

 SIM (Subscriber Identity Module)

 Firewall

 LAN (Local Area Network)

 Port Filtering

Manual DNS

The Jetpack automatically selects a Domain Name Server (DNS). The Manual DNS option

allows you to manually select up to two DNS IP addresses.

To manually select a Domain Name Server:

1 Click the ON button to turn on Manual DNS.

2 Enter the IP address of the first DNS in the DNS 1 IP address field.

3 Enter the IP address of the second DNS in the DNS 2 IP address field.

4 Click Save Changes button.

SIM

The SIM menu allows you to lock the SIM (Subscriber Identity Module) card in your Jetpack.

The SIM card inside your Jetpack can be locked with a PIN code for additional security. If

locked, the PIN code must be entered before the Jetpack can connect to the Internet whenever

you power on your Jetpack. The default PIN is 1111. You can change the PIN code to a

different 4 digit value. The SIM menu reflects the following information:

 SIM PIN Lock Status – The default setting is PIN Lock Turned Off.

 Desired Action – You can Turn PIN Lock On, Change SIM PIN or Turn SIM Lock Off.

 Enter Current SIM PIN – The default setting is ‘1111’.

To enable SIM PIN Lock,

1 Factory default is PIN Lock Turned Off. In this status, you can choose only Turn PIN Lock

On from Desired Action menu.

2 Enter Current SIM PIN (default is 1111) in the Enter Current SIM PIN box.

3 Click Save Changes button.

To change SIM PIN,

1. You can change SIM PIN only when PIN Lock Turned On status.

2. Select Change SIM PIN from Desired Action menu.

3. Enter current SIM PIN and enter new SIM PIN twice.

4. Click Save Changes button.

To unlock SIM,

1. When your Jetpack is SIM PIN locked, it will display “SIM PIN Locked. To Unlock go to

http://my.jetpack” on the device when your power it on.

2. Connect your device through Wi-Fi.

3. Launch an internet browser and open Jetpack Web UI (http://my.jetpack or

http://192.168.1.1). The Web UI pops up a window to enter SIM PIN.

4. Enter the current SIM PIN and click Unlock

IMPORTANT! You will be given 3 attempts to enter a right PIN code. If you entered a wrong PIN

three times, your SIM becomes completely locked. You will need to contact Verizon Customer

Care to get a PUK code to unlock the SIM.

To disable SIM PIN Lock,

1 Choose Turn PIN Lock Off from Desired Action menu.

2 Enter Current SIM PIN (default is 1111, if not changed) in the Enter Current SIM PIN box.

3 Click Save Changes button.

Firewall

The Firewall menu contains the following options:

 VPN Pass through Mode – Turns the VPN feature ON or OFF, allowing or preventing

connected devices to establish a secure VPN connection.

o When turned ON, this feature allows VPN clients to connect through the Jetpack

to remote VPN servers. The default setting for this feature is ON.

o When turned OFF, VPN clients are not allowed to connect

Be sure to click Save Changes button to ensure that your new settings are saved.

LAN

The LAN page gives you settings and information about the Jetpack’s network. The LAN menu

contains the following information and options:

 IPv4 (Internet Protocol version 4)

 IP address – The IP address for the Jetpack

 Subnet mask – The Subnet mask network setting for the Jetpack. The default

value 255.255.255.0 is standard for small (class “C”) networks. If you change

your LAN IP Address, ensure that you use the correct Subnet mask for the IP

address range containing the LAN IP address.

 MAC address – the Media Access Controller (MAC) or physical address for the

Jetpack.

 DHCP (Dynamic Host Configuration Protocol) server – The DHCP server

checkbox turns the DHCP server feature ON or OFF.

 IPv6 (Internet Protocol version 6) - The IPv6 checkbox turns the IPv6 feature

ON or OFF.

Be sure to click Save Changes button to ensure that your new settings are saved.

Port Filtering

Port Filtering allows you to block outgoing Internet connections and permit only allowed

applications to access the Internet. You can also customize a list of allowed applications which

permits only certain programs to connect to the Internet.

Be sure to click Save Changes button to ensure that your new settings are saved.

The Port Filtering menu contains the following options:

 DMZ – Use the Demilitarized Zone (DMZ) to allow all traffic from outside the firewall for a

connected device that has a specific local IP address assigned as DMZ. It is

recommended to disable DMZ unless urgently needed.

 Port Filtering - Click ON to turn on Port Filtering. When the feature is ON, you must

select a port filtering application in the Applications list to allow that application to

connect to the Internet. For example, if you select VPN in the Applications list, but do

not select HTTP, you can connect a VPN server but you cannot connect to a web page

using your Internet browser. Click OFF to turn off Port Filtering. When the feature is

OFF, any application can connect to the Internet.

Turning ON the Port Filtering feature reflects the following options:

 Applications – select each port filtering application that needs to be able to access the

Internet by checking the box in front of one or more applications. When port filtering is

turned ON, all other applications are blocked.

 Custom Applications – You can define your own applications, and then turn them on or

off as needed. To define an application, you need to know the outgoing ports used by

the application.

You can add Custom Applications by following these steps, but only when Port Filtering is

turned ON:

1 Click Add Custom Application to add a new custom application to the list of allowed

applications.

2 Enter the beginning range of port numbers used by outgoing traffic for the custom

application being added in the Start Port field.

3 Enter the end of the range of port numbers in the End Port field.

4 Select the Protocol (TCP or UDP) used by each port range from the Protocol dropdown

menu.

5 Click Save Changes.

6 Select the Delete checkbox next to any custom application you wish to delete, and click

Save Changes button.

Messages

Messages display SMS messages sent to you by Verizon Wireless, and include a counter to

reflect the number of messages received.

On the Jetpack

The status indicator on the Home screen displays the number of messages to the right of the

message icon.

When a new message arrives, the message counter increases and “To view messages:

http://my.jetpack” displays, which will disappear when the Power/Menu button is pressed

quickly. Maximum 5 messages can be stored. When this limit is reached, the Jetpack erase the

oldest message as a new message is received.

On the Web User Interface

You can see the message contents by pressing the Messages menu on your My Jetpack

Home page. To delete a selected message, click the garbage can icon to the right of the

message date and time line. To delete all messages, click Delete All Messages button.

About Jetpack

The About Jetpack page allows you to view detailed information about Jetpack Internet status,

device specific information, diagnostics, troubleshooting, and support. The About Jetpack page

contains the following menu options:

 Internet Status

 Jetpack Info

 Diagnostics

 Logs

 Jetpack Support

Internet Status

The Internet Status page shows Internet settings and status, and contains the following

sections:

 Internet Status

 IPv4

 IPv6

The Internet Status page reflects information about your Internet connection, your network, the

type of technology in use, how long your Jetpack has been connected, the amount of data that

has been transmitted and received, and information regarding your current IP address(es).

Jetpack Info

The Jetpack Info page contains detailed information about your Jetpack:

 Manufacturer

 Model

 My Jetpack version

Diagnostics

The Diagnostics page is used primarily for troubleshooting and reflects system level

information about your Modem and the 4G LTE network.

Logs

The Logs page allows you to turn logging ON or OFF and to delete system logs as needed.

These logs record various operations and are used primarily for troubleshooting. Default setting

is OFF. To enable logging, select ON, then click Save Changes button.

Jetpack Support

The Jetpack Support page contains the following sections:

 Quick Links

 Self-Serve Support

 Customer Care

Click on the link to find the information that you need.

Troubleshooting

Overview

First Steps

Common Problems and Solutions

Technical Support

Overview

When used properly, the Jetpack is a highly reliable product. Most problems can be attributed to

one of the following issues:

 System resources required by the Jetpack are being used by other devices.

 Network coverage is unavailable due to the coverage area, account problems, or a network

problem.

The following tips can help solve many common problems encountered while using the Jetpack.

First Steps

1 Make sure you are using the Jetpack in the correct geographic region (within coverage).

2 Ensure that your wireless coverage extends to your current location by using the interactive

Verizon coverage map tool.

3 Ensure that you have an active service plan.

4 Restarting your computer and your Jetpack can resolve many issues.

IMPORTANT! Before contacting Verizon Customer Care, be sure to restart both your Jetpack

and any device that is currently connected.

Common Problems and Solutions

My Jetpack just powered off without pressing the Power/Menu button. Why?

This may occur under any of the following circumstances:

 Wi-Fi devices are not connected. Your Jetpack will automatically turn off after 15 minutes if

there are no connected devices. This can be changed at my.jetpack > Jetpack Settings >

Preferences > Automatic Shutdown.

 Switching profiles.

 Battery depletion.

To restore power, manually press and hold the Power/Menu button to turn the Jetpack back on.

If the battery is depleted, charge the Jetpack with the wall charger.

What is the difference between a Power Reset and a Factory Reset?

A Power Reset simply resets (or, restarts) your Jetpack and is done on the device. A Factory

reset restores your Jetpack to factory default settings and is performed from the My Jetpack

Home page (http://my.jetpack or http://192.168.1.1)

How do I perform a Power Reset on my Jetpack?

Open the SIM slot cover, and place one end of a small, unfolded paper clip into the reset button.

Press down until the Jetpack automatically restarts.

How do I perform a Factory Reset?

To reset your Jetpack back to factory default settings, connect to your Jetpack and then open

My Jetpack home page (http://my.jetpack, or, http://192.168.1.1). Select Jetpack

Settings>Factory Reset.

I cannot connect to Wi-Fi after changing Wi-Fi password. Why?

Your Wi-Fi devices tend to save previously used Wi-Fi names associated with the password

used to access the Wi-Fi network. When you change the Wi-Fi password only from your

Jetpack, the devices try to connect to your Jetpack with the same Wi-Fi name and saved Wi-Fi

password, causing Wi-Fi authentication error. Devices vary how to delete old Wi-Fi credentials.

Refer to your device manual how to delete old Wi-Fi credentials.

I cannot access the http://my.jetpack . Why?

Ensure that your Wi-Fi is enabled on your device and that you have selected the correct Wi-Fi

name (SSID) for your Jetpack connection. Also, make certain that you are entering the correct

full URL address as http://my.jetpack. If this URL address does not work for you, then try the IP

address http://192.168.1.1 .

I cannot Sign In to http://my.jetpack. Why?

Ensure that you are entering the correct Admin Password to Sign in. The default Admin

Password is the same as the default Wi-Fi Password unless you have previously changed the

Admin Password from My Jetpack Home page. If you have forgotten your password, click on

the “Forgot the Admin Password?” link and you will be prompted to answer the security

question that you selected when you changed the Admin Password.

Technical Support

For additional information and technical support, Contact Verizon Customer Care at

1.800.922.0204, or go to any Verizon Wireless store.

IMPORTANT! Before contacting Verizon Customer Care, be sure to restart both your Jetpack

and any device that is currently connected.

Product Specifications and Regulatory

Information

Regulatory Statements

Safety Hazards

Limited Warranty and Liability

Trademark

Regulatory Statements

FCC Equipment Authorization ID: XHG-R800

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two

conditions: (1) this device may not cause harmful interference, and (2) this device must accept

any interference received, including interference that may cause undesired operation.

SAR Information

The exposure standard for your device uses a unit of measurement called the Specific

Absorption Rate (“SAR”).

SAR is the unit of measurement for the amount of RF energy absorbed by the body when using

a mobile device. Although the SAR is determined at the highest certified power level, the actual

SAR value of the device while in operation can be well below the level reported to the FCC.

This is due to a variety of factors including its proximity to a base station, the design of the

device and other factors. What is important to remember is that each device meets strict

Federal Government guidelines. Variations in SARs do not represent a variation in safety. All

devices must meet the federal standard, which incorporates a substantial margin of safety. SAR

values at or below the federal standard of 1.6 watts/kg (W/kg) are considered safe for use by

the public. This product meets current FCC Radio Frequency Exposure Guidelines. The

reported SAR value of the device is Part 27 – 1.19W/kg.

Additional details at FCC website:

www.fcc.gov/oet/ea

Body-Worn Operation

Please note this important safety information regarding radio frequency (RF) radiation exposure

and near-body operation. To ensure compliance with RF exposure guidelines, the device must

be used at least 5 mm from your body. Failure to observe this warning could result in RF

exposure exceeding the applicable guideline limits.

This equipment has been tested and found to comply with the limits for a Class B digital device,

pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection

against harmful interference in a residential installation.

This equipment generates, uses and can radiate radio frequency energy and, if not installed and

used in accordance with the instructions, may cause harmful interference to radio

communications. However, there is no guarantee that interference will not occur in a particular

installation. If this equipment does cause harmful interference to radio or television reception,

which can be determined by turning the equipment off and on, the user is encouraged to try to

correct the interference by one or more of the following measures:

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver.

- Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

- Consult the dealer or an experienced radio/TV technician for help.

FCC CAUTION: Any changes or modification not expressly approved by the party responsible for

compliance could void the user's authority to operate this equipment.

NOTE: The Radio Frequency (RF) emitter installed in your modem must not be located or

operated in conjunction with any other antenna or transmitter, unless specifically authorized by

Franklin Wireless.

Safety Hazards

Follow Safety Guidelines

Always follow the applicable rules and regulations in the area in which you are using your

device. Turn your device off in areas where its use is not allowed or when its use may cause

interference or other problems.

Electronic Devices

Most modern electronic equipment is shielded from radio frequency (RF) signals. However,

inadequately shielded electronic equipment may be affected by the RF signals generated by

your device.

Medical and Life Support Equipment

Do not use your device in healthcare facilities or where medical life support equipment is

located as such equipment could be affected by your device’s external RF signals.

Pacemakers

 The Health Industry Manufacturers Association recommends that a minimum separation

of six inches must be maintained between a device and a pacemaker in order to avoid

potential interference with the pacemaker. These recommendations are consistent with

the independent research by and recommendations of Wireless Technology Research.

Persons with pacemakers should always follow these guidelines:

 Always keep the device at least six inches away from a pacemaker when the device is

turned on.

 Place your device on the opposite side of your body where your pacemaker is implanted

in order to add extra distance between the pacemaker and your device.

 Avoid placing a device that is on next to a pacemaker (e.g., do not carry your device in a

shirt or jacket pocket that is located directly over the pacemaker).

 If you are concerned or suspect for any reason that interference is taking place with

your pacemaker, turn your device OFF immediately.

Hearing Devices

When some wireless devices are used with certain hearing devices (including hearing aids and

cochlear implants) users may detect a noise which may interfere with the effectiveness of the

hearing device.

Use of Your Device while Operating a Vehicle

Please consult the manufacturer of any electronic equipment that has been installed in your

vehicle as RF signals may affect electronic systems in motor vehicles.

Please do not operate your device while driving a vehicle. This may cause severe distraction

and in some areas, it is against the law.

Use of Your Device on an Aircraft

Using your device during flight may violate FCC regulations. Because your device may interfere

with on-board electronic equipment, always follow the instructions of the airline personnel and

turn your device OFF when instructed to do so.

Blasting Areas

In order to avoid interfering with blasting operations, your device should be turned OFF when in

a blasting area or in an area with posted signs indicating that people in the area must turn off

two-way radios. Please obey all signs and instructions when you are in and around a blasting

area.

Limited Warranty and Liability

Manufacturer’s Limited One-Year Warranty:

Franklin Wireless (the “Company”) warrants to the original retail purchaser of this device, that

should the product or any part thereof, during normal consumer usage conditions, be defective

in material or workmanship that results in product failure within the first twelve (12) month period

from the date of purchase, such defects will be repaired or replaced, with a new or refurbished

product at the Company’s discretion, without charge for parts and labor directly related to the

defect(s). This warranty extends to consumers who purchase the product in the United States,

and it is not transferable or assignable. This warranty does not apply to:

(a) Products subject to abnormal use or conditions, accident, mishandling, neglect,

unauthorized alteration, misuse, improper installation or repair or improper storage;

(b) Products whose mechanical serial number or electronic serial number has been removed,

altered, or defaced;

environmental conditions;

(d) Damage resulting from connection to, or use of any accessory or other product not approved

or authorized by the Company;

(e) Defects in appearance, cosmetic, decorative or structural items such as framing and non-

operative parts;

(f) Damage from external causes such as fire, flooding, dirt, sand, weather conditions, battery

leakage, a blown fuse, theft or improper usage of any electrical source.

The Company disclaims liability for removal or reinstallation of the product, for geographic

coverage, for inadequate signal reception by the antenna or for communications range or

operation of the cellular system as a whole.

Franklin Wireless is not responsible for and does not guarantee restoration of any third-party

software, personal information or memory data contained in, stored on, or integrated with any

wireless device, whether under warranty or not, returned to an authorized service center for

repair or service. To obtain repairs or replacement within the terms of this warranty, the product

should be delivered with proof of warranty coverage (e.g., a dated bill of sale), the consumer’s

return address, daytime phone number and/or fax number and complete description of the

problem, transportation prepaid, to the place of purchase or to an authorized service center for

repair or replacement processing. In order to be referred to an authorized service center in your

area, please contact Verizon Wireless Customer Service at (800) 922-0204 or visit

www.verizonwireless.com/support

The extent of the Company’s liability under this warranty is limited to the repair or replacement

provided above and, in no event, shall the Company’s liability exceed the purchase price paid

by purchaser for the product.

Any implied warranties, including any implied warranty of merchant ability or fitness for a

particular purpose, shall be limited to the duration of this written warranty. In no case shall the

Company be liable for any special consequential or incidental damages for breach of this or any

other warranty, express or implied, whatsoever. The Company shall not be liable for the delay in

service under this warranty or loss of use during the time the product is being repaired or

replaced.

No person or representative is authorized to assume for the Company any liability other than

expressed herein in connection with the sale, repair or replacement of this product.

Some states do not allow limitations on how long an implied warranty lasts on the exclusion or

limitation of incidental or consequential damage so the above limitation or exclusions may not

apply to you. This warranty gives you specific legal rights, and you may also have other rights,

which vary from state to state.

Franklin Wireless Corp.

6205 Lusk Blvd.

San Diego, CA 92121

Trademark

should not be construed as a commitment by Franklin Wireless and is subject to change without

notice by Franklin Wireless.

Trademarks and Service Marks

Franklin Wireless is a trademark of Franklin Wireless, Inc., and all other trademarks, logos, and

service marks used in this user manual are the property of Franklin Wireless or their respective

owners. Nothing contained in this user guide should be construed as granting by implication, or

otherwise, a license or right of use of Franklin Wireless or any other Trademark displayed in this

user manual without the written permission of Franklin Wireless or its respective owners.

The names of actual companies and products mentioned in this user manual may be the

trademarks of their respective owners.

Document Revision History

Revision: Rev.2.0

Date: Oct. 13, 2014

Glossary

Term

Definition

4G LTE

Fourth Generation, Long-Term Evolution

802.11(b/g/n)

A set of WLAN communication standards in the 2.4, 3.6, and 5 GHz

frequency bands.

Bps

Bits per second

Broadband

High capacity, high speed transmission channel with a wider bandwidth

than conventional modem lines.

DHCP

Dynamic Host Configuration Protocol

DHCP Server

A server or service with a server that assigns IP addresses.

DNS

Domain Name System

Firmware

A computer program embedded in electronic devices. Firmware usually

contains operating code for the device.

Gigabyte

Hotspot

A Wi-Fi (802.11b/g/n) access point or the area covered by an access

point.

HTTP

HyperText Transfer Protocol

IMEI

International Mobile Equipment Identity

IMSI

International Mobile Subscriber Identity

Internet Protocol

IP Type

The type of service provided over a network.

IP Address

The address of a device attached to an IP network.

ISP

Internet Service Provider

Kbps

Kilobits per second

LAN

Local Area Network

MAC Address

Media Access Control address

Mbps

Megabits per second

MSID

Mobile Station Identifier

Network Operator

The vendor who provides your wireless access.

Port

A virtual data connection used by a program to exchange data.

Port Forwarding

A process that allows remote devices to connect to a specific computer

within a private LAN.

Port Number

A 16-bit number used by the TCP and UDP protocols to direct traffic.

PRL

Preferred Roaming List

Protocol

A standard that allows connection, communication, and data transfer

between computing endpoints.

Proxy

A firewall mechanism that replaces the IP address of a host on the

internal (protected) network with its own IP address.

Router

A device that directs traffic from one network to another.

SIM

Subscriber Identification Module

SSID

Service Set IDentifier

sTCP/IP

Transmission Control Protocol/Internet Protocol

USB

Universal Serial Bus

VPN

Virtual Private Network

WLAN

Wireless Local Area Network

WWAN

Wireless Wide Area Network

Franklin Technology R800 Mobile router User Manual

Franklin Technology Inc. Mobile router

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