Franklin Wireless U770 CDMA/LTE/WiMax USB Dongle User Manual

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Document ID	1796440
Application ID	ZwdcuLFdUJS8gLU7f0iJXQ==
Document Description	user manual
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	96.72kB (1208956 bits)
Date Submitted	2012-09-19 00:00:00
Date Available	2013-03-18 00:00:00
Creation Date	2012-09-19 11:17:25
Producing Software	Microsoft® Word 2010
Document Lastmod	2012-09-19 14:21:45
Document Title	user manual
Document Creator	Microsoft® Word 2010
Document Author:	Rob Nussbaum

Sprint Tri-Mode Plug-in-Connect
USB
Web Browser Interface
User Guide
© 2012 Sprint. Sprint and the logo are trademarks of Sprint. Other marks are trademarks of their
respective owners.
Table of Contents
Table of Contents......................................................................................................................... i
Get Started ................................................................................................................................ 1
Your Device at a Glance ......................................................................................................... 1
Set Up Your Device ................................................................................................................ 1
Activate Your Device .............................................................................................................. 3
Sprint Account Information and Help ...................................................................................... 3
Sprint Account Passwords .................................................................................................. 4
Manage Your Account......................................................................................................... 4
Your Device’s Browser Interface ................................................................................................ 6
The Browser Interface ............................................................................................................ 6
Opening the Browser Interface ............................................................................................... 6
The Landing Page .................................................................................................................. 6
Connecting to the Network ..................................................................................................... 9
The Device & Network Menu.....................................................................................................10
General Device and Network Information ..............................................................................10
LTE Device and Network Information ....................................................................................11
3G Device and Network Information ......................................................................................12
WiMAX Device and Network information ...............................................................................13
The Check Usage Menu ...........................................................................................................14
The Settings Menu ....................................................................................................................15
Connection Options ...............................................................................................................15
Advanced Settings.................................................................................................................16
General Settings ................................................................................................................16
GPS ...................................................................................................................................18
Manual Configuration .........................................................................................................20
Roaming Configuration ......................................................................................................27
Updates .............................................................................................................................28
The Help Menu .........................................................................................................................31
About .....................................................................................................................................31
User Guide ............................................................................................................................31
Regulatory Information ..............................................................................................................33
Appendix 1: LED Operation.......................................................................................................35
ii
Get Started
The following topics give you all the information you need to set up your device and Sprint
service the first time.
Your Device at a Glance
Set Up Your Device
Activate Your Device
Sprint Account Information and Help
Your Device at a Glance
Your device at a glance.
Set Up Your Device
The following section is for Windows XP users only. Windows XP SP3 minimum required.
Mac, Linux, Windows Vista, and Windows 7 users can skip to the ‘Activate Your Device’
section.
To use the Sprint Tri-Mode Plug-in-Connect USB on your computer, you will need to install the
Remote NDIS driver included in the modem memory and configure the device. See the next
section for more information on driver installation and device configuration.
Note: If you have inserted the device properly, Windows will inform you that it has found new
hardware. Wait until Windows completes the “Found New Hardware” task. It is normal to
hear a short beep each time you insert or remove the device. It is an audible notification
that your computer recognizes the new hardware.
Important:
Make sure to complete the ejection process before removing the device. If you
remove the device improperly, the modem may be damaged.
1. Turn on your computer and close all applications.
2. Insert the device into your USB port.
3. Your computer will recognize the device and install the Remote NDIS driver
automatically. If the program does not launch automatically, go to “My Computer,”
select ‘Franklin Zero CD’ drive and double click the ‘Franklin-Installer.exe’ program.
4. The “Welcome to the the MSS InstallWizard for Franklin 700 V4.2.4.0” screen will
then appear. Click Install to continue the installation process.
5. Installation of Remote NDIS driver is now complete. Click Finish to leave the setup
program.
Activate Your Device
There are several ways to activate your device.
●
When you receive your device, it may or may not be activated and ready to use. If you
purchased your device at a Sprint Store, it is probably activated and ready to use.
●
If you received your device in the mail and it is for a new Sprint account or a new line of
service, it is designed to activate automatically.

●
If you received your device in the mail and you are activating a new device for an
existing number on your account (you’re swapping devices), you can activate via your
device’s browser interface.

●
Tip:
When you plug the device into your computer for the first time, you should
see a Hands Free Activation message on the top-left of the browser. This
message may be followed by a PRL Update message and a Firmware
Update message. Follow the instructions to continue.
To activate on your device’s browser interface:
•
Plug your new device into your computer. (Make sure the old one is not in
the computer.) Your device will automatically attempt Hands-Free
Activation.
•
Click Activate to override auto-activation and start the manual activation
wizard.
To confirm activation, navigate to any Web page. If your device is still not activated or
you do not have access to the Internet, contact Sprint Customer Service at 1-888-2114727 for assistance.
Do not remove your device from your computer while the device is being activated.
Removing the device from the computer cancels the activation process.
Note: If you are having any difficulty with activation, contact Sprint Customer Service by calling
1-888-211-4727 from any phone.
Sprint Account Information and Help
Learn about account passwords, managing your account, and finding help.
Sprint Account Passwords
Manage Your Account
Sprint Support Services
Sprint Account Passwords
As a Sprint customer, you enjoy unlimited access to your personal account information and your
data services account. To ensure that no one else has access to your information, you will need
to create passwords to protect your privacy.
Account User Name and Password
If you are the account owner, you will create an account user name and password when you
sign on to sprint.com. (Click Sign in/Sign up and then click Sign up now! to get started.) If you
are not the account owner (if someone else receives the bill for your Sprint service), you can get
a sub-account password at sprint.com.
Data Services Password
With your Sprint device, you may elect to set up an optional data services password to control
access and authorize Premium Service purchases.
For more information, or to change your passwords, sign on to sprint.com or call Sprint
Customer Service at 1-888-211-4727.
Manage Your Account
Manage your Sprint account from your computer or any phone.
Online: sprint.com
●
Access your account information.
●
Check your data usage.
●
View and pay your bill.
●
Enroll in Sprint online billing and automatic payment.
●
Purchase accessories.
●
Shop for the latest Sprint phones and devices.
●
View available Sprint service plans and options.
From Any Phone
●
Sprint Customer Service: 1-888-211-4727.
●
Business Customer Service: 1-888-788-4727.
5
Your Device’s Browser Interface
The following topics provide information on your device’s browser interface.
The Browser Interface
Opening the Browser Interface
The Landing Page
Connecting to the Network
The Browser Interface
The Web browser interface is a Web-based connection manager for your device. It allows you
to manage and monitor the Internet connection between your computer and the wireless
network. It has a user-friendly interface and is equipped with many useful features that will
enhance your Internet navigation experience.
Opening the Browser Interface
To use the Web browser interface, open the Web browser on your desktop and type
http://sprintmodem into the address window and press Enter or Return.
The Landing Page
The Web browser will open the Device and Network page for the Sprint Tri-Mode Plug-inConnect USB as shown below. From this page, you can see and manage available network
connections, see your current connection state, and see signal strength at a glance. Detailed
menus for status and settings are displayed across the top of the menu.
The main menu appears down across the top of the browser interface and allows for ease of
Web browser interface navigation.
Information regarding your current network connection can be seen in the Network Connection
Box displayed down the left side of the main page. This box displays both 3G and 4G tabs, and
each tab has the following items:
●
Signal strength bar: Displays your current signal strength. Supports 0- 6 levels of signal
strength.
●
Connection time: Displays the time after your device is connected.
●
Connection button: Connects you to a network and lets you switch between a 3G and
a 4G connection.
The following table provides device status and connection button descriptions.
Status
Connection Button
“No Signal”
No Signal
“Disconnected”
Connect
“Radio off”
Switch to 3G
Switch to 4G
“Connecting”
Cancel
“Connected”
Disconnect
“Not Activated”
Not Activated
Description
Radio power is on but device is in low signal.
All actions are disabled.
Radio power is on and device is disconnected.
Ready to connect.
Radio power is off and ready to switch to other
network.
Device is in connecting and available to cancel the
connection.
Device is connected and available to disconnect the
connection.
Device activation is required.
Connecting to the Network
Once your device is properly configured, connecting to the Internet is as simple as plugging in
your device. By default, it connects automatically to the Internet. If you wish to change this
option, please refer to the instructions in the Settings section.
The Device & Network Menu
The Device & Network menu allows you to view information about your device and network
status.
General Device and Network Information
General device and network information is reflected.
General Device
●
Device Name – name of the device
●
Device Description – description of the device
●
Manufacturer – manufacturer of the device
10
●
Modem Model – model name of the device
●
Hardware Version – current internal hardware version
●
CM Version – current CM version
●
IMEI – the International Mobile Equipment Identity number of the device
General Network
●
IP Address – the current Internet Protocol address of the device
●
Gateway – the current network point entrance address
●
DNS Server – the current Domain Name Server system address
●
Data Received – the number of bytes received
●
Data Sent – the number of bytes sent
●
Data Total – the total data received and sent. Data totals are estimates and should not
be used for billing purposes.
LTE Device and Network Information
LTE device and network information is reflected.
LTE Device
●
Technology – Long Term Evolution (LTE)
●
Firmware Version – the current firmware version on the device
●
IMSI – the International Mobile Subscriber Identity (IMSI) number
●
ICCID – the Integrated Circuit Card ID (ICCID) number
●
USIM State – the current state of the Universal Subscriber Identity Module (USIM)
LTE Network
●
Status – current network status
11
●
SNR – the current Signal-to-Noise Ration (SNR)
●
RSRP – the current Reference Signal Received Power (RSRP)
●
RSRQ – the current Reference Signal Received Quality (RSRQ)
●
PLMN ID – the current state of Public Land Mobile Network ID
3G Device and Network Information
3G device and network information is reflected.
3G Device
●
MEID – unique number the network uses to identify your device
●
Technology – type of network you are connected to
●
Firmware – current internal software version
●
User Name (NAI) – assigned user name on your device
●
Phone Number (MDN) – the public ID for your specific wireless service (Mobile Data
Number)
●
Home Carrier Name – name of the network operator
●
Home Carrier ID – ID of the network operator
●
PRL Version – used to verify that your Preferred Roaming List is the most current
●
MSID (IMSI_S) – internal ID Sprint uses to identify your account
●
3G Realm – name of the domain
3G Network
●
Status – current network status
12
●
RSSI – measurement in dBm of current signal strength
●
Ec/Io – measurement in dB of current Ec/Io
WiMAX Device and Network information
WiMAX device and network information is reflected.
WiMAX Device
●
Mac ID – current Media Access Control address
●
Base Band Chip – chip name of the device
●
RF Chip Version – the current internal RF chip version
●
Firmware Version – current internal software version
●
4G Realm – name of the 4G domain
WiMAX Network
●
Status – current network status
●
CINR – Carrier to Interface and Noise Ratio measurement in dBm
●
RSSI – measurement in dBm of current signal strength
●
Tx – measurement of power transmitted in dBm
●
BSID – the number of biometrics secured identification devices available or connected
13
The Check Usage Menu
The Check Usage menu allows you to review your usage history online. Please ensure that you
have an Internet connection. Selecting the Check Usage menu displays your LTE, 3G, and
WiMAX data usage to date in a separate, pop-up window.
14
The Settings Menu
The Settings menu allows you to set your Connection Options and your Advanced Settings.
Connection Options
When you open the Connection Options menu, the following choices are available:
15
Enable Auto Connection
1. Select or clear the Enable Auto Connection check box.
2. Click Save.
Note: If you click Connect, Enable Auto Connection will be cleared automatically regardless
of whether Enable Auto Connection was selected before rebooting the device.
Enable Airplane Mode
1. Select or clear the Enable Airplane Mode check box. Enabling Airplane Mode will
disable your device while travelling. To re-enable your device, unplug and replug.
2. Click Save.
Change Your Connection Options
1. Select a connection option (Automatic, 4G LTE Only, 4G WiMax Only, or 3G Only)
2. Click Save.
Note: If the device is not activated, the options will be unavailable (grayed out).
Advanced Settings
To access the Advanced Settings menus, you are required to log in as an administrator.
The default password is “admin”. You will be able to change your password in the Advanced
Settings menu. The Advanced Settings menu allows you to set general settings, roaming
configuration, manual configuration, and to update your device. It also allows you to access the
engineering and equipment settings with additional security information.
General Settings
Click General Settings to access LED, password, and PIN settings.
16
LED Control
LED Control allows you to turn the LED on or off.
To turn the LED on or off:
1. Select or clear the Disable LED check box.
2. Click Save.
Note: Refer to Appendix 1 for details about your device’s LED lights.
Advanced Settings Password
The Advanced Settings Password allows you to change the password.
To change your password:
17
1. Enter the original password in the Original Password field (the default password is
‘admin’).
2. Enter your new password in the New Password field.
3. Re-enter your new password in the Confirm New Password field.
4. Click Save.
USIM PIN Lock
The USIM PIN Lock allows you to turn the USIM PIN Lock on or off.
To turn the USIM PIN Lock on or off:
1. Select or clear the Enable PIN Lock check box.
2. Click Save.
PIN Code
The PIN Code allows you to change your PIN Code.
To change your PIN Code:
1. Enter the original code in the Original PIN Code field.
2. Enter your new code in the New PIN Code field.
3. Re-enter your new code in the Confirm New PIN Code field.
4. Click Save.
GPS
Selecting the GPS Settings tab lets you set your GPS access options, review your GPS data,
and control your NMEA settings.
18
GPS Access
GPS Access allows you to enable or disable GPS access. Disabling removes all GPS access
from the application. This feature is available when in 3G mode only.
To set the GPS mode:
1. Select One Time or Continuous.
2. Click Get fix now.
GPS Data
GPS Data reflects the current data for your GPS connection. This feature is available when in
3G mode only.
●
State
19
●
Latitude
●
Longitude
●
Altitude
●
Speed
●
Heading
●
Number of Satellites
●
HEPE
●
UTC time in seconds
NMEA (National Marine Electronics Association)
NMEA allows you to enable or disable the NMEA. This feature is available when in 3G mode
only.
To enable or disable the NMEA:
1. Select or clear the Enable NMEA check box.
2. Click Save.
Important:
If NMEA driver is not installed on your computer, NMEA will fail and the Driver
CD will be detected. If you want to enable NMEA, please install the driver from
Driver CD first. If the NMEA driver has already been installed, NMEA will be
enabled in a short time. NMEA is not supported on Mac or Linux platforms.
Note: If you select the Enable NMEA check box, Disable GPS will be cleared even if it was
selected.
Manual Configuration
Selecting the Manual Configuration lets you set LTE, 3G, and 4G configuration, along with
controlling customer DNS settings, clone configuration, and IPPT configuration.
20
Manual Configuration consists of six submenus (LTE Configuration, 3G Configuration, 4G
Configuration, Custom DNS, Clone Configuration, and IPPT Configuration).
LTE Configuration
The LTE Configuration box allows you to modify your LTE device configuration.
21
3G Configuration
The 3G Configuration box allows you to modify the 3G device configuration.
22
To modify the 3G configuration:
1. Enter your NAI/Data Link username and domain as “username@realm” format.
2. Enter your AAA/Data Link password.
3. Enter your Primary Home Agent IP address.
4. Enter your Secondary Home Agent IP address.
5. Enter your HA Shared Secret.
6. Click Save
4G Configuration
The 4G Configuration box allows you to modify the 4G device configuration.
23
To modify the 4G Configuration:
1. Enter the applicable Security option.
2. Enter your NAI/Data Link username.
3. Enter your AAA/Data Link password.
4. Click Save.
Custom DNS
Custom DNS allows you to use a customized DNS rather than the one assigned by your
network.
24
To set the custom DNS:
1. Select Enable Custom DNS.
2. Enter your Custom DNS IP address.
3. Click Save.
Clone Configuration
Clone Configuration allows you to download the current system configuration or restore a
previously downloaded system configuration.
25
IPPT Configuration
Checking the box allows you to either enable or disable IP PassThrough. Check or uncheck,
and click Save.
26
Roaming Configuration
Roaming Configuration allows you to set Roaming preferences (Sprint Only, Automatic,
International Roaming, and roaming notifications).
●
Select a roaming mode.
●
Select or clear the Enable International Roaming check box as needed.
●
Select Roaming Guard.
●
Click Save.
Important:
After clicking Save, the device will reboot. DO NOT remove the device from your
computer before the device finishes rebooting. If you remove the device
improperly, the modem may be damaged.
Note: If you select Sprint Only, the device will search only for the Sprint network and no
roaming networks will be used. (International Roaming and Roaming Guard options will
be disabled and grayed out). If you select Automatic, the device will use any available
network.
27
Download current system configuration
To download the current system configuration:
1. Click Download.
2. Click Save after the file download dialog box is shown.
3. Select your folder.
Enter Backup Configuration File Path
To restore a previously downloaded configuration:
1. Click Choose File.
2. Select the previously downloaded file as a backup configuration.
Updates
The Updates menu lets you update your device's Data Profile, PRL (Preferred Roaming List),
and Firmware, as well as check and update your device software version.
28
Device Updates
The Device Updates tab allows you to update your network profile, your PRL, and firmware.
To update:
1. Select the button for anything you wish to update.
2. Click Update.
Important:
After clicking Update, the device will start the update. At the end of the update,
the device will reboot. DO NOT remove the device from your computer before the
device finishes rebooting. If you remove the device improperly, the modem may
be damaged.
Check System Upgrade
The Check System Upgrade tab reflects your current software version and allows you to
upgrade the Web browser interface as needed. To get the latest Web browser interface:
29
1. Click Check Now.
2. If a newer version is available, you will see the following dialog:
3. Click Yes and select a folder to save the Web browser update.
Software Update
To update:
1. Click Choose file for the Web browser update.
2. Click Browse and select system update file.
3. Click Start Upgrade.
Important:
The system upgrade takes a few minutes. DO NOT unplug the device before the
browser refreshes the page automatically or if the refresh dialog is still open.
30
The Help Menu
The Help menu allows you to view system information and the online user guide.
About
When you open About, it displays your device's system name and CM version.
●
System Name – the current system name
●
CM Version – the current Web browser interface version
User Guide
When you open User Guide, it downloads the user guide on the host system.
31
32
Regulatory Information
SAR INFORMATION
THIS MODEL MODEM MEETS THE GOVERNMENT’S REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.
Your wireless modem is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission
limits for exposure to radiofrequency (RF) energy set by the Federal Communications Commission of the U.S.
Government. These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the
general population. The guidelines are based on standards that were developed by independent scientific
organizations through periodic and thorough evaluation of scientific studies. The standards include a substantial
safety margin designed to assure the safety of all persons, regardless of age and health. The exposure standard for
wireless mobile modem employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR
limit set by the FCC is 1.6 W/kg. * Tests for SAR are conducted with the modem transmitting at its highest certified
power level in all tested frequency bands. Although the SAR is determined at the highest certified power level, the
actual SAR level of the modem while operating can be well below the maximum value. This is because the modem is
designed to operate at multiple power levels so as to use only the power required to reach the network. In general,
the closer you are to a wireless base station antenna, the lower the power output. Before a modem model is available
for sale to the public, it must be tested and certified to the FCC that it does not exceed the limit established by the
government adopted requirement for safe exposure. The tests are performed in positions and locations (e.g., at the
ear and worn on the body) as required by the FCC for each model. The highest SAR value for this model modem
when tested for use near the body, as described in this user guide, is 1.39 W/Kg. While there may be differences
between the SAR levels of various modems and at various positions, they all meet the government requirement for
safe exposure. The FCC has granted an Equipment Authorization for this model modem with all reported SAR levels
evaluated as in compliance with the FCC RF exposure guidelines. SAR information on this model modem is on file
with the FCC and can be found under the Display Grant section of http://www.fcc.gov/oet/fccid after searching on
FCC ID: RB2-U770. Additional information on Specific Absorption Rates (SAR) can be found on the Cellular
Telecommunications Industry Association (CTIA) web-site at http://www.wow-com.com. * In the United States and
Canada, the SAR limit for mobile modems used by the public is 1.6 watts/kg (W/kg) averaged over one gram of tissue.
The standard incorporates a substantial margin of safety to give additional protection for the public and to account for
any variations in measurements.
SAFETY INFORMATION
SAFETY INFORMATION FOR FIXED WIRELESS TERMINALS POTENTIALLY EXPLOSIVE ATMOSPHERES
Turn your modem OFF when in any area with a potentially explosive atmosphere and obey all signs and instructions.
Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death.
INTERFERENCE TO MEDICAL DIVICES
Certain electronic equipment may be shielded against RF signal from your wireless modem (pacemakers, Hearing
Aids, and so on). Turn your modem OFF in health care facilities when any regulations posted in these areas instruct
you to do so. RF signals may affect improperly installed or inadequately shielded electronic system in motor vehicles.
EXPOSURE TO RF ENERGY
Use only the supplied or an approved replacement antenna. Do not touch the antenna unnecessarily when the
modem is in use. Do not move the antenna close to, or couching any exposed part of the body when making a call.
NEAR BODY OPERATION
This device was tested for typical near body operations with the back of the modem kept 0.5 cm from the body. To
maintain compliance with FCC RF exposure requirements, it must have a minimum distance including the antenna of
0.5 cm from the body during normal operation
33
U.S.A.
U.S. FEDERAL COMMUNICATIONS COMMISSION RADIO FREQUENCY INTERFERENCE STATEMENT
INFORMATION TO THE USER
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful Interference in
a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if Not installed
and used in accordance with the instructions, may cause harmful Interference to radio communications. However,
there is no guarantee that interference will not occur in a particular Installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the
receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an
outlet of a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV
technician for assistance.
Changes or modification not expressly approved by the party responsible for Compliance could void the user’s
authority to operate the equipment. Connecting of peripherals requires the use of grounded shielded signal cables.
FCC Compliance Information
This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause undesired
operation.
34
Appendix 1: LED Operation
Your device has LED lights that indicate the following details.
35
4G LED Color (Right)
LED Colors
3G LED Color (Left)
LED Status
Yellow Green
Blue
3G Mode
3G Enabled
4G Disabled Shutdown Mode
3G in service and Stand by
ON
OFF
Ready to Connect
Power ON Boot and Reset
OFF
OFF
3G out of service or is still acquiring
service
Flash every 1sec
OFF
3G CDMA No service
Flash every 1sec
OFF
3G Data Connected Active
Flash every 0.5sec
OFF
3G Data Connected Dormant
Flash every 3sec
OFF
4G Mode(WiMAX)
3G Disabled Low Power Mode
4G Enabled
4G(WiMAX) in service and no activity
On
OFF
Ready to connect 4G
4G(WiMAX) out of service or is still
acquiring service
OFF
Flash every 1sec
4G(WiMAX) Data Connected Active
OFF
Flash every 0.5sec
OFF
OFF
OFF
OFF
3G Disabled Low Power Mode
4G Enabled
4G(WiMAX) Data Connected
No Data activity, Idle Mode
4G(WiMAX) Data Shout Down Mode
For Power Saving
4G Mode(LTE)
4G(LTE) in service and no activity
On
OFF
Ready to connect 4G
4G(LTE) out of service or is still acquiring
service (every 1 sec)
OFF
Flash every 1sec
4G(LTE) Data Connected Active
OFF
Flash every 0.5sec
OFF
OFF
4G(LTE) Data Connected
No Data activity, Idle Mode
36
4G(LTE) Data Shout Down Mode
OFF
OFF
Flash every 0.5sec
Flash every 0.5sec
For Power Saving
Others
Firmware Web UI update
37

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