Fujian LANDI Commercial Equipment E820RFWDWF Wireless POS Terminal User Manual User Guide

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Mode
el：E
E820
User Guide
P Paym
POS
ent Termin
nal
This document is the property of
o LANDI.
Its content canno
ot be reproduceed or divulged without
the com
mpany’s written
n approval.
Con
ntents
1.
Introductio
on ....................................................................................................................... 3
2.
Unpacking
g ........................................................................................................................... 3
3.
Appearancce of E820 ........................................................................................................... 3
3..1
4.
5.
Keypad function .......................................................................................................... 5
Use of the terminal ............................................................................................................ 6
4.1
Powerr on/Power off
o the terminal ............................................................................. 6
4.2
Readin
ng cards .............................................................................................................. 7
4.3
Installiing Moduless ....................................................................................................... 7
4.4
Batterry ......................................................................................................................... 9
4.5
Paper roll.................................................................................................................... 10
4.6
Base In
nstallation ........................................................................................................ 10
Recommen
ndations ........................................................................................................... 11
5..1
Safetyy ......................................................................................................................... 11
5..2
Securitty of your te
erminal .......................................................................................... 12
5..3
Cleanin
ng of the terrminal ........................................................................................... 13
5..4
Transp
port and storrage .............................................................................................. 13
6.
Standard ............................................................................................................................ 13
7.
Troublesho
ooting .............................................................................................................. 15
This document is the property of
o LANDI.
Its content canno
ot be reproduceed or divulged without
the com
mpany’s written
n approval.
1. Introducction
Thank you for choosing a Laandi paymen
nt terminal.
carefu
ully this use
er guide: Itt gives you
u the necesssary
We recommend you to read
info
ormation abo
out safety precautions,
, unpacking,, installation
n, and mainttenance of your
term
minal.
WARRANTY/SEC
CURITY
from
m the guarantee‐related product, and to respectt the securitty, we ask yo
ou to
To benefit
use only the po
ower supplyy delivered in box with
h the product, entrustin
ng maintenaance
operations onlyy to an autho
orized perso
on.
ure to comp
ply with thesse instruction
ns will avoid
d the manufaacturer’s ressponsibility.
Failu
2. Unpackiing
ADV
VICE
Care
efully preserrve the packkaging of the
e E820. It mu
ust be re‐use
ed wheneve
er the termin
nal is
ship
pped.
ording to th
he model, the
t followin
ng items are
e included in the E820
0 box (inclu
uding
Acco
optiional accessories):




The E8
820 terminall
The main power su
upply with itts cord (acco
ording to the national n
needs)
A battery pack disconnected
This usser guide
UTION
CAU
The power supp
ply unit provvided with your
equipment is speciaally designed
d for Landi E820
term
minals. Do no
ot use any other
powerr supply. The
e use of a po
ower supply with appare
ently
simiilar voltage/ccurrent charracteristics may
m damage
e your terminal.
3. Appearaance of E820
This document is the property of
o LANDI.
Its content canno
ot be reproduceed or divulged without
the com
mpany’s written
n approval.
To
op cover, LCD displayy, LED disp
play, Keyp
pad
IC
C card slot, Back cover, Magnettic card swip
ping slot
Paper block board,
Pap
per entry, Paper exit, Manual paaper feed knoob
nication porrt, power kkey,
Power indicattion lights, Base infrared commun
Automatic aliigning paperr button
⑧A
Base infrared
d communicaation port, SAM1 card
d socket,
MicroSD
card
d socket, USB
U port, Battery covver
SAM2
card ssocket
This document is the property of
o LANDI.
Its content canno
ot be reproduceed or divulged without
the com
mpany’s written
n approval.
COM1 port, COM2 portt, Power supply
socke
et, Ethernet Link RJ455 Port
U port, E
USB
Extension te
elephone connection, Telephone connection,
Base：
Pow
wer Supply

50～60Hz/1.2A
Input：AC 110V～240V

Output：24
4VDC，1.8A
Haandset：

50～60Hz/0.2A
Input：AC 110V～240V
Ou
utput：5VDC，1.0A
Weight
Dim
mension (L x W x H)
Elecctrical mains network
Haandset:265g
g(with the baattery)
Baase: 559g
Haandset: 145.5mm x 80.6mm x 35.5m
mm
Baase: 293.6mm
m×129.3mm
m×84.5mm
110
0‐240VAC/50
0‐60Hz
Ope
erating cond
ditions
Amb
bient tempe
erature
Max
x relative humidity
0℃～40℃
℃
5%～90℅, Non‐conden
nsing
Storrage conditions
Storrage temperrature
Max
x relative humidity
‐20℃～70℃
℃
5%～90℅, Non‐conden
nsing
3.1 Keypad fu
unction
The Reserve
ed function Keys/Navig
gation Keys can have otther functio
ons accordin
ng to
the applicattion that are
e in the term
minal.
This document is the property of
o LANDI.
Its content canno
ot be reproduceed or divulged without
the com
mpany’s written
n approval.
Reserved Function
Keys
& Navvigation Keys
Men
nu Key: to be
e used alone
e or with oth
her keys, depending on customer ne
eeds.
Pow
wer Key: to switch power or scre
een display. Details re
efer to "Sw
witch Operattion"
instrruction.
Cancel Key (Red
d): to cancell the currentt operation or
o return to the parent m
menu.
ow): to delette the latest input.
Cleaar Key (Yello
Ente
er Key (Gree
en): to confirrm current operation
an
nd information
0~9 Keys: to inp
put number from 0 to 9.
PHA: to switcch alphanum
meric
ALP
Character (* #.): to switch
h character
4. Use of the terminal
4.1 Power on
n/Power off
o the terrminal
To power
on: Prress  button for about 1s un
ntil the display shows th
he Landi logo.
To power
off: Press  button fo
or more than
n 2s until the
e display sho
ow the follow
wing
figure, select  using
navigaation keys, then press vaalidation keyy (green).
If th
he battery is empty, the terminal auttomatically shuts
off.
Abn
normal powe
er off:
Whe
en the deviice works abnormally,
for examplle, it is crasshed and no
o actions menu
This document is the property of
o LANDI.
Its content canno
ot be reproduceed or divulged without
the com
mpany’s written
n approval.
pop
pped out wh
hile pressing the power button, pleaase long‐pre
ess the powe
er button fo
or 6s,
the device will be
b automatically powere
ed off.
Scre
een switch operation:
Short‐press the power buttton for abou
ut 0.5s, the terminal disp
play will be tturned on orr off.
4.2 Reading cards
Mag
gnetic stripe
e card
The card can be read bi‐directionallly, with the
e stripe faccing the
term
minal. Use a regular mo
ovement in order to en
nsure a reliable card
read
ding.
Smaart card
Inse
ert the card horizontallyy with the metal
chip faacing
upw
ward and leave in position throughout
the
tran
nsaction.
ntactless card (optional))
Con
Brin
ng the card firmly up to
t the activve zone. Keep the card
closse to the reader during the
t transaction.
On the scree
en virtual LEDs are displayed to indicate
tran
nsaction processing.
4.3Installing
g Moduless
This document is the property of
o LANDI.
Its content canno
ot be reproduceed or divulged without
the com
mpany’s written
n approval.
4.3.1 SAM1//SAM2/SIM
CAU
UTION:
Swittch off the terminal
befo
ore opening
g the trapdoor.
onnectors are located in
nside the terrminal, in a closed
comp
partment.
The SAM/SIM co
 Turn the te
erminal and remove the
e trapdoor after
using screwdriver
r to unscrew
w the
screw.





SAM1, SAM
M2 and SIM are
a identified
d by the eng
graved markks on the low
wer housing..
Remove baattery pack (disconnecti
ing is not ne
ecessary) .
Install the SA
AM/SIM card
d into the co
onnector slot as show on
n the figure..
When intro
oducing a SA
AM/SIM in its slot, be su
ure to put the cut cornerr as indicate
ed on
the picture
e.
Close the trapdoor and
d tighten the
e screw.
SAM card
SIM card
TICE
NOT
The appearance
e of the sockets of SIM card and SA
AM is same.. Please do p
pay attentio
on to
the SIM card socket position. Only ce
ertain config
gurable pro
oducts contaaining SIM card,
pleaase consult the
t custome
er Manager.
This document is the property of
o LANDI.
Its content canno
ot be reproduceed or divulged without
the com
mpany’s written
n approval.
4.3.2 MicroS
SD Memo
ory Card
CAU
UTION:
Swittch off the terminal
befo
ore opening
g the trapdoor.
MicrroSD connector is lo
ocated inside the te
erminal, in a closed
com
mpartment.
 Turn the te
erminal and remove the
e trapdoor after
using screwdriver
to unscrew
w the screw.
 MicroSD arre identified by the engrraved markss on the lowe
er housing.
 Remove baattery pack (disconnecti
ing is not ne
ecessary).
over backwaards and open it. Insert MicroSD card and then
 Push the co
close the cover and pull forwarrds. Be sure
e to put th
he MicroSD
contacts do
ownside and
d the cut corrner as indiccated on the
e figure.
d screw it.
 Close the trapdoor and
The terminal supports MicrroSD up to 32GB.
4.4
4 Battery
4.4
4.1 Installing the baattery
CAU
UTION:
Check that the terminal is not conneccted to the main
electriic
work.
netw






Turn your terminal an
nd unclip th
he battery trapdoor by
pushing the
e clips as sho
own with th
he arrow on the picture.
Take the baattery pack included
in the
t box.
Locate the
e battery pack
connecctor beside the batterry
compartme
ent.
Plug the baattery pack connector
according to the connecctor
locating sysstem.
Place the battery
pack in its compaartment.
Close the battery
trapd
door.
4.4
4.2 Charging the baattery

When doess the batteryy need to be
e charged?
 When used daily, the
t terminall recharges its battery each time the
e power adaapter
is conn
nected. Charrging is auto
omatic.
This document is the property of
o LANDI.
Its content canno
ot be reproduceed or divulged without
the com
mpany’s written
n approval.
 How can th
he battery be
e charged?
ng the powe
er adapter
Usin
 Connect the powe
er adapter to
o the termin
nal micro US
SB type A co
onnector loccated
e left side of the terminaal.
on the
 Connect the powe
er adapter to
o the powerr supply main
ns network.
he display is lighted. (It means
batte
ery charging))
 Check if the Red LED under th
4.5Paper roll
4.5.1 Installing paperr roll

Put the priint paper intto the pape
er bucket an
nd keep the top
of the printt paper in th
he paper enttry.

w counter clockwise to
o put in pap
per.
Rotate a paaper knob with

utton to maake the head
d of
Press automatic aligning paper bu
w the pape
er exit.
the print paaper flush with
4.5.2 Autom
matic align
ning pape
er button instructio
ons
Insert the paper head
d into paperr entry, rotaate the man
nual
paper feed kno
ob counter‐‐clockwise for
f a short distance, then
O key for abo
out 1s, term
minal will auttomatically level
presss the AUTO
the paper head and exit.
4.6
6 Base Insttallation
Please conn
nect the socket as show
wn with the arrow
on the
e picture.
This document is the property of
o LANDI.
Its content canno
ot be reproduceed or divulged without
the com
mpany’s written
n approval.
5. Recomm
mendatio
ons
5.1 Safety
hium cell battery
Lith
The E820 is fittted with lith
hium cell wh
hich is not accessible
to
o the user. Only a quallified
tech
hnician may be authorized to open the
t unit and
d change thiss componen
nt.
Lith
hium‐ion battery
E820 is fitted with battery specially
dessigned for th
his terminal.
per operation of batte
ery may leaad to explo
osion and fire. Contactt the
 Improp
qualifie
ed service person to chaange the battery if in ne
eed.
 Do nott disassemble or modifyy the batteryy.
 Do nott put the batttery into a liquid
or exp
posed to rain
n or snow.
 Do nott short‐circuit the batterry
 Do nott beat and drop
 Keep the
t battery far
f away from the fire
 Keep the
t battery out
o of the re
each of child
dren
 Batterries must be disposed off at appropriate collectio
on points.
The lifespan of battery
depends on:
 Featurres
 Cycle number
of charge and discharge
 Use temperature
Electrical po
ower supp
ply networrk
Provvide an electtrical outlet::
- Located
near the equipm
ment and easily accessib
ble
- Which
meetss the standaards and regulations in the country of
o use.
This document is the property of
o LANDI.
Its content canno
ot be reproduceed or divulged without
the com
mpany’s written
n approval.
SAM
M1/SAM2//SIM Read
ders comp
partmentt
The trapdoor for
f battery, SAM1/SAM
M2/SIM, read
ders located
d underneatth the term
minal,
musst be in place
e during the
e normal ope
eration of th
he terminal.
On airplaness
Your terminal must
be switched off by removing the batteryy pack. Rem
move the batttery
m the termin
nal when on an airplane.
from
Non
n‐compliance
e with these
e safety rule
es may resu
ult in legal action
and/or a ban on later
acce
ess to cellulaar network services.
Exp
plosion arreas
Som
me regulations restrict the use of raadio equipm
ment in chem
mical plants, fuel depotss and
any site where blasting is carried out.. You are urrged to com
mply with these regulations.
The terminal sh
hall be prote
ected by a specially
fittted and certtified cover enabling usse in
prox
ximity to a fuel pump.
Thu
understorrm weather
Acco
ording to so
ome relevan
nt reports, the mobile phone elecctromagnetiic wave is good
conductor of lightning. Itt is much easier
to su
uffer lightning strike w
when the damp
mosphere forrm a magne
etic conductivity, especiially in open
n areas. Do n
not use wire
eless
atm
term
minals underr thundersto
orm weatherr.
Electronic he
ealth appliances
Your terminal iss a radio traansmitter which may intterfere with
h health app
pliances, succh as
ospital equip
pment, etc.
hearing aids, paacemaker, ho
b able to prrovide you w
with appropriate
Your doctor or the equipment manufacturer will be
adviice.
5.2 Security of
o your te
erminal
Upo
on receipt off your terminal you shou
uld check fo
or signs of taampering off the equipm
ment.
It is strongly ad
dvised that these
checkss are performed regularrly after receipt. You sh
hould
checck, for exam
mple: that the keypad is firmly in place; that there is no evid
dence of unu
usual
wire
es that have
e been connected to any ports on your
terminaal or associaated equipm
ment,
the chip card reader,
or any
a other part of your terminal. Such
checkss would pro
ovide
warrning of any unauthorrized modifications to your terminal, and o
other suspiccious
behavior of ind
dividuals thaat have acccess to you
ur terminal. Your terminal detects any
mpered statte”. In this state
the terrminal will repeatedly
flash the me
essage “Warrning
“tam
Dete
ected” and further use of the te
erminal will not be po
ossible. If you observe
e the
“Waarning Deteccted” messaage, you sho
ould contact the terminaal helpdesk immediatelyy.
You are strongly advised to
o ensure thaat privileged access to your terminaal is only granted
ependently verified
as being
trustw
worthy.
to sttaff that havve been inde
This document is the property of
o LANDI.
Its content canno
ot be reproduceed or divulged without
the com
mpany’s written
n approval.
CAU
UTION
Nevver ask the customer to divulge their PIN Code. Customers should
be ad
dvised to en
nsure
thatt they are no
ot being ove
erlooked when entering their PIN Co
ode.
The terminal must
never be put in or
o left at a location where
it cou
uld be stole
en or
replaced with another devicce.
5.3 Cleaning of the terrminal
Firstt of all, unplug all the wiires from terrminal.
Goo
od rules for proper
clean
ning of the te
erminal are:
 Use a soft cloth that is veryy slightly so
oaked with soapy watter to clean
n the
outside of terminaal.
con
nnections.
 Do nott clean the electrical
 Do no
ot use in any case, so
olvents, dettergents or abrasive p
products: Th
hose
materiials might daamage the plastic
or ele
ectrical contaacts.
 Avoid exposing the terminal to the direct rays of the sun.
 Do nott put anythin
ng into the slot
s of the sm
mart card re
eader.
5.4Transportt and storrage
Ado
opt general transportati
on mode, an
nd prevent the
t goods frrom sunlightt, snow, show
wer
and mechanicall impact. Traansport the devices
with
h care, do no
ot throw it fo
orcibly. Prevvent
the packaging from
extrusion during trransportatio
on, to avoid breakage.
The product sho
ould be storred in the oriiginal packin
ng box. The warehouse
is not allowe
ed
to have
all sortss of harmful gases, inflam
mmable, exp
plosive, corrrosive chem
mical goods,
stro
ong mechaniical vibration
n and strong
g magnetic field.
Packing
g box should
d be at leastt
15cm
m above the
e ground, and be away frrom heat, co
old, window
w or air inlet ssource at leaast
50cm
m.
6. Standarrd
CE Marking
The CE marking
g indicates E820 complies with th
he requirements of Eurropean Direcctive
19955/5/EC of 9 March
1990 on
o Radio and Telecomm
munications Terminal
Equ
uipment forr:
 The prrotection of the health and
a the safetty of the use
er and any o
other person
n.
 The prrotection req
quirements with
w respectt to electrom
magnetic compatibility.
And
d complies with
w harmoniised standarrds.
E820 involved standards are:
950‐1
 EN609
 EN301 489
 EN301 511
 EN300
0 328
 EN 300
0 330
 EN505566
This document is the property of
o LANDI.
Its content canno
ot be reproduceed or divulged without
the com
mpany’s written
n approval.
FCC
C Stateme
ent
FCC standard co
ompliance marking
certiifies that the
e product stipulated bellow:
E820
 conform
ms to the following harm
monized stan
ndards :
– part 15 subp
part B of the
e FCC rules
ormation to users:
Info
Anyy Changes or
o modificattions not expressly
ap
pproved by the party responsible
e for
com
mpliance cou
uld void the user’s
autho
ority to operrate the equipment.
TE: This equipment has been tested
d and found
d to comply with the lim
mits for a Claass B
NOT
digittal device, pursuant
to part 15 of th
he FCC Rule
es. These lim
mits are designed to pro
ovide
reassonable pro
otection agaainst harmfful interfere
ence in a residential
in
nstallation. This
equipment gen
nerates usess and can raadiate radio frequency energy and,, if not instaalled
the insttruction, maay cause harmful interfference to radio
and used in accordance with
com
mmunication
ns. Howeverr, there is no
n guarantee
e that interrference will not occur in a
partticular installation. If th
his equipme
ent does caause harmfu
ul interferen
nce to radio or
television recep
ption which can be dete
ermined by turning the equipmentt off and on, the
nce by one or more o
of the follow
wing
userr is encouraaged to tryy to correctt interferen
meaasures:
‐ Reorient or rellocate the re
eceiving antenna.
eparation be
etween the equipment and
a receiverr.
‐ Inccrease the se
‐ Co
onnect the equipment into an ou
utlet on circcuit differen
nt from thaat to which
h the
rece
eiver is conn
nected.
‐ Consult the de
ealer or an ex
xperienced radio/TV
tecchnician for help.
mplies with FCC
F exposurre limits set forth for an
n uncontrolle
ed environm
ment.
Thiss device com
Thiss transmitte
er must nott be co‐locaated or ope
erating in conjunction
with any other
ante
enna or tran
nsmitter.
Non
n‐compliance
e with the above resttrictions maay result in violation o
of RF expo
osure
guid
delines.
mplies with Part
15 of th
he FCC Ruless. Operation
n is subject tto the follow
wing
Thiss device com
two
o conditions: (1) this de
evice may no
ot cause haarmful interfference, and
d (2) this de
evice
musst accept an
ny interferen
nce received
d, including interference
e that may ccause undessired
operation.
Envvironment (WEEE, Batteries and packkaging)
Thiss product is labeled in accordance with Europ
pean Directiives 2002/96
6/EC concerrning
Wasste Electricaal and Electrronic Equipm
ment (WEEE
E) and 2006//66/EC concerning Batte
eries
and Accumulattors. Those provisions are requirring produccers and manufacturerrs to
beco
ome liable for
f take‐back, treatmen
nt and recycling upon en
nd of life off equipmentt and
battteries.
This document is the property of
o LANDI.
Its content canno
ot be reproduceed or divulged without
the com
mpany’s written
n approval.
BAT
TTERIES
If yo
our productt contains batteries,
they must be
e disposed of
o at approp
priate collecction
poin
nts.
THE
E PRODUCT
The crossed‐outt waste bin stuck on the product or its accesso
ories means that
the product bellongs to the
e family of electrical
and
d electronic equipment,, and
wasste batteries must nott be thrown away butt collected separately and
recyycles.
Pleaase contactt your retailers for more detailed informatiion about the compliaance
solu
ution in place
e for disposiing of your old
o product and used baatteries.
Packkaging waste must alsso be colleccted separaately to assure a proper disposal and
recyycling.
In this way you
u can participate in the
e re‐use and upgrading of Electricaal and Electrronic
on the
e environme
ent and human health.
Equipment Wasste, which caan have an effect
7. Troubleshooting
Q: The termiinal cannot be
b started.
A The devicce might be
A:
e under low
w energy staatus or the program
maay be damaaged.
Please make
sure th
he power is enough and
d then restarrt your devicce. If it still fails,
please co
ontact our customer
serrvice departtment for he
elp.
Q: The batte
ery cannot be charged.
A Please usse only the power
A:
supp
ply provided
d by Landi. Using
wrong
g type of po
ower
supply will
w probablyy damage th
he battery or
o lead to malfunction.
. Make sure
e the
power caable, specified power arre well connected with terminal.
If the terrminal still caannot work,, the batteryy may be end of life or d
damaged. Please
contact our
o custome
er service ce
enter.
Q: Transacttion Processsing Failure
A: Followin
ng reasons are
a likely to cause transsaction failure: damaged
d magnetic card
or smart card SAM card,
damage
ed card read
der, imprope
er operation
n of card swiiping,
d or unconnected, unco
onnected phone line, etcc.
damaged
 Try to use more th
han one mag
gnetic card to
t test the transaction, to confirm
m the
failure is not cause
ed by magne
etic card.
card sw
wiping is ope
erated correctly.
 Make sure
 Manuaally process the transacction instead
d of card re
eader. If man
nual transacction
works,, the failure may be caussed by magn
netic card re
eader.
 Use more
than on
ne smart carrd to test th
he transactio
on, to confirm the failu
ure is
not caused by smaart card. Maake sure the SAM card is correctly inserted into
o the
card slot.
This document is the property of
o LANDI.
Its content canno
ot be reproduceed or divulged without
the com
mpany’s written
n approval.

Check if the SIM card is insttalled correctly and loccal wireless communica
ation
netwo
ork functionss or nor.
If there is still problem, please con
ntact our cusstomer service center.
al Equipmennt Co., Ltd.
Thiss Document is Copyrightt © 2015 by FFujian LANDI Commercia
Fujiaan LANDI retains full cop
pyright own
nership, rights and prote
ection in all m
material
conttained in thiis documentt. The recipieent can rece
eive this document on thhe condition
thatt he will keep
p the docum
ment confideential and will not use its contents inn any form or
o by
any means, except as agree
ed beforeha nd, without the prior written permiission of Fujian
LAN
NDI. Moreover, nobody is
i authorized
d to place th
his documen
nt at the dispposal of any
third
d party with
hout the prio
or written peermission off Fujian LAND
DI. If such peermission is
gran
nted, it will be
b subject to
o the condittion that the
e recipient en
nsures that aany other
recip
pient of thiss document, or informattion contained therein, is
i held respoonsible to Fu
ujian
LAN
NDI for the confidentialitty of that infformation.
e has been taken to ensure
that the conten
nt of this document iss as accuratte as
Care
posssible. Fujian Landi howe
ever declinees any respo
onsibility for inaccuratee, incomplette or
outd
dated inform
mation. The
e contents o
of this docu
ument may change froom time to time
with
hout prior notice,
and do not creeate, specifyy, modify orr replace anny new or prior
conttractual obliigations agreed upon in writing between Fujian
n LANDI and the user.
Fujiaan LANDI is not responssible for anyy use of this device, which would bee non‐consisstent
with
h the presen
nt documentt.
in this document
reemain the property
of their rightfull owners.
All ttrademarks used
Fujiaan LANDI Co
ommercial Eq
quipment Co
o., Ltd
ou District,
Add：No.68, Ho
ong Shan Yua
an Road, Gulo
Fuzzhou Municip
pality, Fujian Province, P..R. China.
Tel: +86‐591‐88077077
077085
Fax:: +86‐591‐880
ZIP: 350003
http
p://www.land
dicorp.com
This document is the property of
o LANDI.
Its content canno
ot be reproduce
ed or divulged w
without the com
mpany’s written
n approval.

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