Fujian LANDI Commercial Equipment E830RFWD Wireless POS Terminal User Manual E830 UPDATE

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User Guide
Model：E830
Countertop POS
This document is the property of LANDI.
Its content cannot be reproduced or divulged without the company’s written approval.
Catalog
Disclaimer .............................................................................................................................................................. 3
Environment Friendly Notice ................................................................................................................................. 3
Security Information ............................................................................................................................................... 3
Standard Compliance ............................................................................................................................................. 4
Acronym Definitions ............................................................................................................................................... 5
PRODUCT INTRODUCTION............................................................................................................................ 6
1.1
1.2
1.2.1
1.2.2
2.3.1
2.3.2
2.3.3
2.3.4
2.3.5
2.3.6
Micro USB port.....................................................................................................................................................9
Power port .............................................................................................................................................................9
RJ45 port ...............................................................................................................................................................9
Telephone line cord port .....................................................................................................................................10
COM1/COM2 port ..............................................................................................................................................10
USB host expansion port .....................................................................................................................................10
SAM Card Installation ............................................................................................................................ 11
SIM Card Installation ............................................................................................................................. 11
MicroSD Card Installation .................................................................................................................... 12
Installation of Print Paper ...................................................................................................................... 12
PRODUCT INSTRUCTIONS ........................................................................................................................... 13
4.1
4.2
4.3
4.4
4.5
Product Technical Parameters.................................................................................................................. 8
Product Function and Configuration ........................................................................................................ 9
External Port ............................................................................................................................................. 9
PRODUCT INSTALLATION GUIDE ............................................................................................................. 11
3.1
3.2
3.3
3.4
Appearance ...........................................................................................................................................................6
Interfaces ...............................................................................................................................................................7
PRODUCT TECHNICAL CHARACTERISTICS ............................................................................................ 8
2.1
2.2
2.3
Unpacking Inspection................................................................................................................................ 6
Appearance and Interface ......................................................................................................................... 6
Usage of Keys.......................................................................................................................................... 13
Power on/off Operation........................................................................................................................... 13
Magnetic Card Reader ............................................................................................................................ 14
IC Card ................................................................................................................................................... 14
RF Card .................................................................................................................................................. 15
PRODUCT MAINTENANCE GUIDE ............................................................................................................. 15
5.1
5.2
5.3
Magnetic Card Reader and ICCR Maintenance ..................................................................................... 15
Printer Maintenance ............................................................................................................................... 15
Notes of Wireless Communication .......................................................................................................... 16
FAQ...................................................................................................................................................................... 16
MATTERS NEED ATTENTION...................................................................................................................... 17
TRANSPORTATION AND STORAGE........................................................................................................... 17
CUSTOMER SERVICE CENTER ................................................................................................................... 17
NOTE ABOUT AFTER-SALES SERVICE ......................................................................................................................... 17
PRODUCT MAINTENANCE ........................................................................................................................................... 18
CONTACT ................................................................................................................................................................... 18
This document is the property of LANDI.
Its content cannot be reproduced or divulged without the
company’s written approval.
2 / 18
Disclaimer
Although every effort has been made to ensure the accuracy and completeness, it is acknowledged that there may
be errors or omissions in this manual.
Fujian LANDI reserves the entire copyright of this manual. Fujian LANDI also reserves the right to modify the software,
hardware and/or documents of the product without prior declaration.
Owing to product updating, certain details in this guide may differ slightly from the actual equipment, please take the
actual product as the standard. LANDI is in possession of the rights to change the contents of the guide.
All or any part of this manual shall not be copied, modified, disclosed, or authorized used in any method without Fujian
LANDI’s prior written consent. Fujian LANDI reserves the right to claim compensation on all direct or indirect loss
incurred by the above illegal action.
Fujian LANDI shall not be liable for any damages, failures and data loss to device or accessories resulting from improper
operation not in accordance with the guidance of this manual.
Environment Friendly Notice
The environmental-friendly use period of this product is 10 years under normal working, storage and transport conditions
which are defined in the product technical specifications.
You are suggested to return the device (package included) to Landi when it is end of life.
Toxic & Hazardous Substances or Elements
Cadmi
Sexavalent
Hydrarg
Polybrominated
um
Plumbi
Component
chrome
biphenyl
yrum
Cd
Pb
Hg
Cr(VI)
PBB
Polybrominated
diphenylether
PBDE
Casing
Circuit
Board
○
○
○
○
○
○
×
○
○
○
○
○
Accessories
×
○
○
○
○
○
This table is based on the provisions of SJ/T 11364.
○：The average content of the poisonous harmful substance or element in the component is below the limit of GB/ T
26572 standard.
×：The average content of the poisonous harmful substance or element in the component is above the limit of GB/ T
26572 standard.
p.s.：
1.
Most components of the device are made of environmental friendly material. Attention is drawn to the fact that
certain components made of toxic & hazardous substances or elements, are subjected to global technology which
restricts the realization of substitute for the toxic & hazardous substances or elements.
2.
The reference environment data ( eg. humidity, temperature etc.) is obtained from the test at the normal working
and storage conditions required by the device.
Security Information
Laser statement
Danger
When using device containing laser component (eg. barcode scanner), do not disassemble the device cover,
for it may result in hazardous laser radiation. Do not look directly into the laser beam nor be directly
irradiated, to avoid hurts to eyes or skins.
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Its content cannot be reproduced or divulged without the
company’s written approval.
3 / 18
Plastic Bags Statement
Danger
Place the plastic bags out of reach of children to avoid danger of suffocation.
The installation and connection of this product must strictly observe the related instructions on the instruction. The devices
should be connected to stable electric socket, whose ground wire should be connected to the ground, and the socket should
not be in the same circuit with photocopier or air conditioner which is switched often.
In no event shall LANDI be liable for any data or revenue loss, or consequential, indirect, punitive, special or incidental
damages resulting from any reasons.
Use only specified power supply, to avoid failure caused by mismatching.
Stop using the device immediately in case of power wire damaged, and notice related customer service department for help in
time.
It should be prohibited that any liquid is fallen onto, or any conductive substances (eg. pin, tack, wire etc) are precipitated
into this electrical device; otherwise short circuit may occur to damage the device.
Do not press the device or place anything onto the device
Do not vibrate, shake or forcibly beat the device.
Never place the device in the environment with high temperature, humidity, dust or electromagnetic field.
Do not plug any part of the device or external devices in power-on status, which may damage the interior circuit. It should be
noticed that the switch of the device must be powered off prior to power dump
To avoid accidental fire, do not use or store any flammable spay, coatings, paintings etc. at the vicinity of the device.
Shut off the power immediately under malfunction. Please contact our customer service department timely and do not
privately open the product for maintenance without permission.
The terminal power must be switched off to avoid lightning strike in thunderstorm weather.
When POS is being attacked (eg. casing is opened), the sensitive information stored inside the device will be erased
immediately. To avoid unexpected trouble, please do not open the casing at random.
When POS is under attack, device LCD screen will prompt the warning, together with beep. In this case, please contact our
customer service department for further help.
Power off the terminal in the airplane in accordance with the provisions of civil aviation.
Usages notes under inflammable, explosive situations:
Take appropriate measures to prevent from possible explosion while using the device with WCDMA or other wireless
configurations under flammable and explosive occasions; or, use the device with corresponding explosion-proof label.
Usages notes under medical occasions:
Device with WCDMA or other wireless configurations may cause interference to some medical electronic equipment. It is not
allowed to use such device in the vicinity of patient with pacemakers.
Instruction Symbols
WARNING
This prompt means improper operation may result in device damage.
NOTE
This prompt stands for the important information that should be paid attention to during
operation process.
Standard Compliance
1.1 EC standard compliance marking
EC standard compliance marking certifies that the products stipulated below:
E8XX
Complies with the basic requirements of European Directive 1995/5/CE, known as the  concerning RF
equipment and telecommunications terminals with respect to:
- Health and safety protection of the user and all other persons
- EMC protection
Conforms to the following harmonized standards:
- IEC/EC 60950-1: Electrical safety of data processing equipment including electrical office equipment. Issue Dec. 2001
- EN55022: Data processing equipment – Radioelectric disturbance characteristics- Limits and measurement methods.
Issue 1998/A1 -2000/A2 -2003
- EN55024: Data processing equipment – Immunity characteristic –Limits and measurement methods. Issue 1998 + A12001 +A2 -2003
Complies with the following specification:
- ETSI ES 203201: Harmonized basic attachment requirements for Terminals for connection to analogue interfaces of the
Telephone Networks.
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Its content cannot be reproduced or divulged without the
company’s written approval.
4 / 18
1.2 Network compatibility declaration
The product: E830
is in conformity with the following harmonized standards or technical rules:
ETSI ES 203201
ETSI TR 103000
is designed to interwork with the following European analogue Public Switched Telephone Network (PSTN) networks:
….country list…
(For other countries, please contact us)
******************************************************************************************
NOTE
Compliance with other foreign standards is verified by a local type approval on request.
******************************************************************************************
1.3 FCC Statement
FCC standard compliance marking certifies that the product stipulated below:
E830
• conforms to the following harmonized standards :
– part 15 subpart B of the FCC rules
This class (B) digital apparatus complies with Canadian ICES-003.
Information to users:
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate
the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction, may cause harmful interference to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to radio or television reception which can be
determined by turning the equipment off and on, the user is encouraged to try to correct interference by one or more of the
following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be
installed and operated with minimum distance 20 cm between the radiator & your body. Non-compliance with the above restrictions
may result in violation of RF exposure guidelines.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not
cause harmful interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
1.4 Electrical and Electronic Equipment Waste
This product is labeled in accordance with European Directives 2002/96/EC concerning Waste Electrical and Electronic Equipment
(WEEE) and 2006/66/EC concerning Batteries and Accumulators. Those provisions are requiring producers and manufacturers to
become liable for take-back, treatment and recycling upon end of life of equipment and batteries.
THE PRODUCT
The crossed-out waste bin stuck on the product or its accessories means that the product belongs to the family of
electrical and electronic equipment, and waste batteries must not be thrown away but collected separately and
recycles.
In this respect, the European regulations ask you to dispose of it selectively:
At sales points in the event of the purchase of similar equipment.
At the collection points made available to you locally (drop-off center, selective collection, etc.)
In this way you can participate in the re-use and upgrading of Electrical and Electronic Equipment Waste, which can
have an effect on the environment and human health.
Acronym Definitions
Acronym
Definitions
AC
BL
DC
Alternating Current
Bluetooth
Direct Current
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company’s written approval.
5 / 18
GPRS
GPS
GSM
IC Card
LCD
LED
MicroSD Card
RF Card
SAM Card
SIM Card
USB
WCDMA
WIFI
General Packet Radio Service
Global Positioning System
Global System for Mobile
Communications
Integrated Circuit Card
Liquid Crystal Display
Light Emitting Diode
Trans Flash Card
Radio Frequency Card
Security Access Module Card
Subscriber Identifying Module Card
Universal Serial Bus
Wideband Code Division Multiple
Access
Wireless Fidelity
1 Product Introduction
1.1 Unpacking Inspection
Please open the box and check carefully if the terminal and accessories were unpacked or damaged due to transportation. E830 is a
device with security characteristic. Any disassembly will probably make it work abnormally.
Open the box:
1. Open and check following items:
— Terminal,
— External power adapter ,
— Security, warranty and installation guides
2. Open all plastic wrapping of the terminal and other accessories.
3. Tear off the transparent protective film on the LCD screen.
4. Save the shipping carton and packing material for future repacking or terminal movement.
*****************************************************************************************
WARNING
E830 is a device with security characteristic. Any disassembly will probably make it work abnormally.
*****************************************************************************************
1.2 Appearance and Interface
1.2.1 Appearance
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company’s written approval.
6 / 18
1, LCD display
4, Keypad
6, Magnetic card swiping slot
2, USB port
3, Back cover
5, Paper cover and RF card antenna radiant area
7, IC card slot
1.2.2 Interfaces
1, Telephone line cord port
4, COM2 port
7, USB host expansion port
2, Extension telephone line port
3, Power socket
5, Drawer type SAM card connector 6, COM1 port
8, Ethernet RJ45 Port
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company’s written approval.
7 / 18
9, Drawer type SAM card connector
10, Cover type MicroSD card connector
2 Product Technical Characteristics
2.1 Product Technical Parameters
ARM Cortex-A9 secure processor, 500MHz
FLASH：256MB
DRAM：256MB
Ext. Memory: MicroSD card, up to 32GB
2.8” TFT LCD display with backlight
320*240
21 alphanumeric keys
Independent power key
Track 1/2/3, bi-directional reading
Compatible with ISO-7810 & ISO-7811 & ISO-7813 standards
Compatible with ISO-7810 & ISO-7811 & ISO-7813 standards
Supports 1.8V, 3V, 5V card
Support 2 SAM cards
Optional built-in contactless card reader; support ISO/IEC 14443 Type A&B,
Mifare cards
Compatible with EMVL1 standards
Built-in 56K high-speed MODEM (applicable in China), supports 1200 / 2400bps
Synchronous SDLC communications; 9600bps V.29FC quick connect
Optional 10M / 100M adaptive Ethernet TCP / IP communication
Optional 3G(WCDMA) wireless communication
Optional acoustic payment
Thermal printer, 58mm wide thermal paper
50mm- diameter paper roll
High-speed printer (up to 18 lines/ s)
Integrated GB18030
Optional 1D laser or 1D CCD or 2D barcode reader
1 Micro USB OTG
1 USB port
2 RS232
1 RJ11 for line, 1 RJ11 for phone
1 10M/100M RJ45
Integrated PINPAD, supporting multiple master keys and work keys
PCI PTS 4.0 certified; support DES, 3DES, RSA, SHA-1, SHA-256, SHA-512 and
AES algorithms
Support state cryptography algorithm
Support multi-applications
Store and run multi-applications in parallel
EPT-DEV for WINDOWS;
Support ANSI C language
Power adapter：AC 100V～240V 50～60Hz/0.3A
Output：9V/1A
Environmental
Characteristics
Working temperature: -30℃～50℃
Storage temperature:: -20℃～70℃
Relative humidity: 5%～90℅, Non-condensing
Dimension & Weight
188mm L×82mm W×65mm H
340g
CPU
Memory
Display
Keypad
MSR Card Reader
IC Card Reader
SAM Card Reader
Contactless Card
Reader
Communication
Acoustic
Printer
Word Stock
Scan
Interface
PINPAD
Encryption and
Security
Multi-application
SDK
Power Supply
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company’s written approval.
8 / 18
2.2 Product Function and Configuration
E830 is a Point of Sales (POS) product developed based on the 3rd Gen, payment kernel of LANDI. It is configured with
ARM Cortex-A9 Core Security Processor to provide powerful processing capabilities and security features; and its 2.8”LCD
delivers excellent customer experience. It supports SAM/SIM card, contactless card and MSR card read/write, wired
communication of Modem, TCP/IP, as well as various wireless communication modules including 3G. E830 has a built-in highspeed thermal printer, support 50mm diameter paper roll.
Configuration
Cards
Communication
Optional Configuration
RF Card
Ethernet Communication
Function Description
Contactless card reader
wired communication
3G WCDMA wireless
Communication
Remote wireless communication
******************************************************************************************
NOTE
Different products configurations may differ, please contact our marketing department to obtain latest
product configuration information.
******************************************************************************************
2.3 External Port
2.3.1 Micro USB port
Micro USB port supports master and slave mode.
SN
SIGNAL
Function description
VBUS
D-
Data line, differential signal-
D+
Data line, differential signal+
ID
ID signal *
GND
USB Power port
5.0V
GND
*ID Signal : If the external cable connector pin corresponding to this signal is
grounded, the interface works under Host mode; if the pin is floating, the
interface works under Device mode.
2.3.2 Power port
Terminal power port, plug in the collocated DC adapter to an outlet to supply power for terminal.
SN
SIGNAL
Function description
VDD
Power port 9.0V
GND
GND
*****************************************************************************************
WARNING
Please use only the dedicated power adapter for the terminal;
*****************************************************************************************
2.3.3 RJ45 port
When your terminal contains Ethernet communication function, this port should be connected to the Ethernet line RJ45 cord.
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company’s written approval.
9 / 18
RJ45
SN
RJ45
ETH_TX+ Ethernet communication signals
ETH_TX- Ethernet communication signals
ETH_RX+ Ethernet communication signals
NC
NC
ETH_RX- Ethernet communication signals
NC
NC
2.3.4 Telephone line cord port
When your terminal contains MODEM communication function, this port is used for dial-up connection, and should
be connected to the telephone line RJ11 cord.
RJ11
SN
RJ11 Socket
NC
NC
Telephone line A
Telephone line B
NC
NC
**************************************************************************************
NOTE
Don’t connect the PINPAD to telephone line cord port, or will cause the damage.
**************************************************************************************
2.3.5 COM1/COM2 port
Terminal is configured RS232 port.
RJ22
SN
PINPAD
RJ22
E830 Port socket
Power supply
5.0V
PINPAD receive
send
PINPAD send
receive
Single GND
Single GND
2.3.6 USB host expansion port
Terminal has a USB expansion port to connect a USB device which is recommended to use S160 PINPAD.
USB HOST
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company’s written approval.
10 / 18
SN
SIGNAL
Function description
VBUS
D-
Data line, differential signal-
D+
Data line, differential signal+
GND
USB Power port
5.0V
GND
*****************************************************************************************
WARNING
Don’t connect the port by mistake, because any act of error may cause a failure of the terminals.
*****************************************************************************************
3 Product Installation Guide
3.1 SAM Card Installation
Insert SAM card：
Insert the SAM card gently following arrow direction, until it is completely embedded.
The POS terminal is designed with two SAM slots.
Remove the SAM card:
Press the top of the SAM cards and pull it out slowly.
******************************************************************************************
NOTE
When using only one SAM card, it is recommended to insert SAM1 slot (bottom).
******************************************************************************************
3.2 SIM Card Installation
Same procedures as above Chapter 3.1
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******************************************************************************************
NOTE
The appearance of the sockets of SIM card and SAM is same. Please do pay attention to the SIM card
socket position and refer to the installation method as per SAM card.
******************************************************************************************
3.3 MicroSD Card Installation
MicroSD Card Installation
Push the cover backwards and open it. Insert MicroSD card and then close the cover and pull forwards.
Remove MicroSD card
Removal steps are following with the installation procedure, only the third step goes Remove MicroSD
card.
3.4 Installation of Print Paper
Open the printer cover on the top of POS terminal.
Place the paper roll onto paper box and pull out the paper over the ripper.
Close the printer cover. Please be noted that the carbon layer side of the printer paper should be faced against the the cover.
Leave a section of paper out after closing the cover.
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12 / 18
4 Product Instructions
4.1 Usage of Keys
There are 21 keys in total on device keyboard. Key functions described as follows:
F1/： Key reserved for future use/ left arrow key
F2/： Key reserved for future use/ up arrow key
F3/： Key reserved for future use/ down arrow key
F4/： Key reserved for future use/ right arrow key
Menu: Function Key, can be used alone or with other keys, depending on customer needs.
Power: Power button, for switching power or screen display. Details refer to "Switch Operation"
instruction.
Cancel: Cancel button. Press this button to cancel the current operation or return to the parent
menu.
Clear: Clear button., to delete the latest input.
Enter: Enter button to confirm current operation.
0~9 : Numeric button, to input number from 0 to 9.
Letter: Used for alphanumeric switching.
Character (* #.): Switch character
4.2 Power on/off Operation
Normal power on: Press  button for about 1s until the terminal displays the figure below:
Normal power off: Press  button for 2s until the terminal displays the figure below:
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13 / 18
Select "Shutdown" menu using "", "" arrow keys or "2", "8" and then press  key.
******************************************************************************************
NOTE
Press and hold the power button on the POS terminal under power-on state until "Close POS" menu
pops up You can select "Switch Application" to switch between multiple applications or select "Restart"
to reset the system under uninterrupted power supply.
******************************************************************************************
Abnormal power off:
When the device works abnormally, for example, it is crashed and no actions menu popped out while pressing the power button,
please long-press the power button for 6s, the device will be automatically powered off.
Screen switch operation:
Short-press the power button for about 0.5s, the terminal display will be turned on or off.
4.3 Magnetic Card Reader
The magnetic card can be bi-directionally swiped with the stripe facing inward. Swipe the card at stable and even speed,
otherwise it may lead to card reading failure.
4.4 IC Card
The IC card should be horizontally inserted into the card reader with chip side upwards. Make sure the card is completely
inside the card reader and prevent the card chip contacts from being damaged or oxidized, otherwise it may cause transaction
failure.
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14 / 18
4.5 RF Card
Place the RF card right against the sensing area and remove it until card swiping success prompts. The sensing area of E830 is
right above the paper cover.
5 Product Maintenance Guide
5.1 Magnetic Card Reader and ICCR Maintenance
Do not attempt to clean the magnetic card reader and IC card reader, for this action may result in damage to the terminal, and
that cause warranty invalid.
5.2 Printer Maintenance
—
—
—
Do not try to pull up the paper roll under any circumstances.
If you need to adjust the typing paper distance, please power off the terminal, and then replace the paper roll with correct
operation.
Dust or wastepaper remnant in the printer will reduce the efficiency. Please use soft brush to clean it. (Be careful not to
scratch the print head).
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company’s written approval.
15 / 18
5.3 Notes of Wireless Communication
1.
—
—
—
—
Usage of WCDMA Functions
The wireless communication feature requires the support from local telecom operators. To use such function, you should
obtain the data-enabled SIM/UIM card from local telecom operators. You can then insert this card into E830 card slot; and
power the device on to implement corresponding operations. When the LCD display the signal icon, it represents the network
is successfully connected. If connection fails, please check:
If the device supports WCDMA function;
If SIM/UIM card is effective and corresponding data function is opened;
If it is within the radio base station network signal coverage;
If the power supply is sufficient.
******************************************************************************************
NOTE
WCDMA module supports only 3V SIM cards. Please plug in/out the SIM/UIM card under off state to
prevent from damage to the card or terminal.
******************************************************************************************
2、 Power of Wireless Communication
The power of RF signal transmission is not fixed, it will be adjusted depending on current network situation, to be radiated
with required transmission quality at minimum power.
Following is the maximum transmission power of terminals with various wireless communication standards.
—
In general, transmission power of WCDMA is 0.2W
******************************************************************************************
NOTE
５ µW CM²;
WCDMA module radiation: ５
******************************************************************************************
3、 Effects of Wireless Communication Module
There is still no last word about the effects of the WCDMA to human health. But if you are concerned about radiation, please
follow the rules as below:
Stay far away from the terminal.
Stay far away from the terminal at the beginning of 1-2s while connected.
Do not dismantle the terminal without permission; otherwise it will cause internal electromagnetic leakage.
4、 Electromagnetic Interference
Malfunction may occur to the device under RF energy radiation if there are no electromagnetic protection measures. Please be
noted to check if the device in the vicinity has been preventing from electromagnetic.
5、 Power off the terminal in the airplane in accordance with the provisions of civil aviation.
6、Usages notes under inflammable, explosive situations
Take appropriate measures to prevent from possible explosion while using the device with wireless communication function
under flammable and explosive occasions; or use the device with corresponding explosion-proof label.
7、Usages notes under medical occasions
Device with wireless configurations may cause interference to some medical electronic equipment. It is not allowed to use such
device in the vicinity of patient with pacemakers.
8、Usage noted thunderstorm weather
According to some relevant reports, the mobile phone electromagnetic wave is good conductor of lightning. It is much easier to
suffer lightning strike when the damp atmosphere form a magnetic conductivity, especially in open areas. Do not use wireless
terminals under thunderstorm weather.
6 FAQ
Q: The terminal cannot be started.
A: The device might be under low energy status or the program may be damaged. Please make sure the power is enough and then
restart your device. If it still fails, please contact our customer service department for help.
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16 / 18
Q: Printer cannot work.
A: This may be caused by abnormal power supply or incorrect paper installation.
1) Check the printer roller and if the paper dust cover is correctly installed.
2) If the problem still exists, please contact our customer service to obtain professional help.
Q: Transaction Processing Failure
A: Following reasons are likely to cause transaction failure: damaged magnetic card or IC card SAM card, damaged card reader,
improper operation of card swiping, damaged or unconnected, unconnected phone line, etc.
1, Try to use more than one magnetic card to test the transaction, to confirm the failure is not caused by magnetic card.
2, Make sure card swiping is operated correctly.
3, Manually process the transaction instead of card reader. If manual transaction works, the failure may be caused by magnetic card
reader. Please contact our customer service to obtain professional help.
4, If manual transaction fails, please check the phone line and smart card reader.
5, Use more than one smart card to test the transaction, to confirm the failure is not caused by smart card. Make sure the SAM card
is correctly inserted into the card slot.
6, Check if the telephone cable is properly connected, and the phone line works or not; or check if the SIM card is installed
correctly and local wireless communication network functions or nor. If there is still problem, please contact our customer service
to get professional help.
7 Matters Need Attention
—
—
—
—
—
—
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Please put the POS on a stable surface. Do not put it directly in the sunshine, or in high temperature, moisture or dusty places.
Please handle it gently, do not vibrate it.
Cut off the power supply before clean, use soft dry cloth to clean it. Cleaning terminals with a clean cloth dipped in one or
two drops of neutral detergent to clean, not to use a damp cloth. For difficult to remove the dirt that can be used alcohol or
alcoholic washing detergent. Do not use thinner, trichlorethylene or keto solvents, because these chemicals will damage
plastic or rubber parts. Cleaning agents must not directly spray or other solution to the keyboard or terminal screen.
Do not insert in or pull out the parts when charged, or connectors will damage easily.
Do not insert in or pull out IC card in transaction process. .
Please cut down the power supply after daily business for energy conservation.
Machines should be managed by specific man who is familiar with the operation.
Stop operation when there is abnormal phenomenon, stop the power supply and inform the service provider:
1. Harsh sound in operation.
2. Pouring water or impurities into machine accidentally.
3. Bad smell in operation.
*****************************************************************************************
WARNING
Terminal is limited to indoor use. Rain or dust resulted in device malfunction is not within the scope of
warranty.
*****************************************************************************************
8 Transportation and Storage
Adopt general transportation mode, and prevent the goods from sunlight, snow, shower and mechanical impact. Transport the
devices with care, do not throw it forcibly. Prevent the packaging from extrusion during transportation, to avoid breakage..
The product should be stored with the original packing box. The warehouse is not allowed to have all sorts of harmful gases,
inflammable, explosive, corrosive chemical goods, strong mechanical vibration and strong magnetic field. Packing box should be at
least 15cm above the ground, and be away from heat, cold, window or air inlet source at least 50cm.
******************************************************************************************
NOTE
There is transport warning on the package, please comply with the instruction. Otherwise, it may cause
damage to terminal.
******************************************************************************************
9 Customer Service Center
Note about After-sales Service
Before asking for customer service, please be noted to back up the data in the terminal. We are not responsible for
backing up the data received from our customer service.
This document is the property of LANDI.
Its content cannot be reproduced or divulged without the
company’s written approval.
17 / 18
Product Maintenance
Please refer to the warranty manual for ways to contact the nearest service point for maintenance and provide a valid
proof of purchase invoices. For details, please see the warranty manual.
Contact
Fujian LANDI Commercial Equipment Co., Ltd
Add: No.68 Hongshanyuan Road, Gulou district, Fuzhou.
Mailing Add: Building 23, the 1st Section, Software Garden,
No.89 Software Road, Fuzhou, Fujian, China
Tel: 0591-88077077
Fax: 0591-88077085
ZIP: 350003
Website: http://www.landicorp.com
This document is the property of LANDI.
Its content cannot be reproduced or divulged without the
company’s written approval.
18 / 18

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