Fujitsu USCAN Genesis II Self Checkout ETERNUS CS800 Data Protection Appliance Service Fact Sheet Storage Factsheet

User Manual: Fujitsu ETERNUS CS800 Data Protection Appliance Service Fact Sheet FUJITSU Storage ETERNUS Literature - Fujitsu United States

Open the PDF directly: View PDF .
Page Count: 3

Download
Open PDF In Browser	View PDF

Fact Sheet Support and service for FUJITSU ETERNUS CS800: Data Protection Appliance Service

Fact Sheet
Support and service for FUJITSU ETERNUS
CS800 Data Protection Appliance Service
The ETERNUS® CS800 is a turnkey data protection appliance with de-duplication for midrange environments.

Excellent service and support for the
ETERNUS CS800
As the world’s third largest IT services provider,
Fujitsu focuses on keeping IT and business
objectives aligned through close collaboration
with our customers. The Fujitsu world class
service and support core competencies have
evolved from mission-critical data center
business systems to encompassing the entire
enterprise world, including distributed computing
environments.

Enhanced Plus Services
Enhanced Plus Service is an optional uplift
that supports the operational objectives of
the most demanding mission-critical customer
environments. Ready 24 hours a day, 7 days
a week, 365 days a year, we respond with live
phone expertise, onsite support, and reliable
parts to quickly restore your environment. Our
onsite response time goal of 4 hours is available
in defined service areas encompassing major
metropolitan areas.

Global Support Center availability 24x7x365
The cornerstone of our business is Mission Critical
Support delivered by experienced engineers and
backed by an ISO 9001 certified Global Service
Center that operates 24 hours a day, 7 days a
week, 365 days a year.

Remote Support Tool
Fujitsu offers Remote Support Tools to capture
machine status and error information. This data is
securely transmitted via the internet to a central
location and made immediately available to
support engineers to take action. The Remote
Support Tool is bundled with the product and
included at no additional cost.

Service commitment
The Fujitsu support structure allows you to
select the support type that best fits your day
to day needs. Customers can select Enhanced
Plus uplift or Basic Service support options. All
support options include live phone support,
replacement parts, and onsite support within
defined coverage hours. In addition to warranty
service, support options are offered as uplifts and
as post-warranty support service.
Basic Service
The Basic Service level is for systems with
less stringent support needs, requiring phone
coverage during an expanded workday Monday
through Friday. Basic Service provides live
telephone support 8 AM to 8 PM local time
(except holidays), onsite coverage 8 AM to 5 PM
local time (except holidays), with a parts and
onsite response time goal of next business day.
Basic Service level includes Customer Self-Service
(CSS) for Firmware Updates.
Page 1 of 3

Professional services
Fujitsu Professional Services for Solutions offers
a QuickStart Service for ETERNUS® CS800
designed to expedite implementation, ensure
proper configuration, and provide expert
assistance to help you get your new ETERNUS
CS800® DeDuplication Appliance up and
running quickly, and includes hands-on
operational training for your staff. More
detailed Information can be found at: http://
www.fujitsu.com/us/products/product-supportservices/storage/cs800qs/

	Software upgrades may require additional
license fee, subject to vendor requirements.
	
Installation of software updates and
software upgrades is a fee-based service.
Warranty and Uplift Support
	Warranty is 1 year / 12x5 Phone
Support, 9x5 Onsite, Next Business Day
(NBD) Response
	Uplift to Enhanced Plus, 24x7 Phone
Support, 24x7 Onsite, 4 Hour Response is
available for additional fee

Software Maintenance and
Subscription Service
	Software Maintenance is provided remotely.
	
Software Subscription Service entitles
customers the right to receive software and
firmware updates.

http://solutions.us.fujitsu.com

Fact Sheet Support and service for FUJITSU ETERNUS CS800: Data Protection Appliance Service
Service Program
			
SERVICE PROGRAM 					 SERVICE LEVEL Warranty, Uplift,
			
OFFERINGS					
and Post Warranty Support
PRODUCT (1)
Hardware Warranty Period (1)
Basic
Enhanced Plus
CS800
1-Year
Warranty
Uplift
			
Post Warranty
Post Warranty
Software Warranty Period
90-Day Media Replacement
Installation (2)
Fee-Based
Support Features (1)
Telephone Assistance Hours
24 x 7 x 365 (3) 			
X
8AM – 8PM Local Site Time, Mon – Fri, Except Holidays
X
Telephone Response Target Time (4)
Severity 1 – Live Transfer 		
X
X
Severity 2 		
NBD
2 Hours
Severity 3 		
NBD
4 Hours
Onsite Coverage Hours
24 x 7 x 365 (3) 			
X
8AM – 5PM Local Site Time, Mon – Fri, Except Holidays
X
Onsite Response Target Time (4 & 5)
Severity 1 		
NBD
4 Hours
Severity 2 		
NBD
NBD
Severity 3 		
NBD
NBD
Spare Parts (6) Target Response Time (Severity 1) 		
NBD
4 Hours
Parts Replacement 		
By Fujitsu
By Fujitsu
Account Support Features
Time-Based Alert and Escalation Process 		
X
X
Service Account Management 			
X
Account Support Plan (7) 			
X
Account Support Review (8) 			
Semi-Annual
Firmware Update Service 			
X
Mission-Critical Support Process 			
Severity 1 Only
Remote Maintenance Connection (9) 		
X
X
Fee-Based Support Features
Software Maintenance (10) 		
Fee-Based
Fee-Based
Software Version Upgrades (11) 		
Fee-Based
Fee-Based
Professional Services
Assessment and Implementation Services 		
Fee-Based
Fee-Based

Notes:
(1)	Products and/or specific Support Features are subject to local geographic
availability.
(2) Fujitsu America recommends installation and QuickStart Services by Fujitsu
trained engineers.
(3) This 24x7x365 coverage period includes local holidays.
(4) 	The following definitions apply for problem severity: Severity 1: system
down, business outage. Severity 2: a serious problem, but impaired
production is proceeding. Severity 3: an important problem that does
not affect production.
(5) 	Onsite Response Target by a service engineer is within the contracted
Onsite Coverage Hours. Enhanced Plus Four Hour Onsite Response Target
for Severity 1 priorities is offered for sites within a one hundred (100) mile
radius of a Fujitsu authorized service operation. Onsite Coverage applies
to hardware support. Software is supported remotely by the Fujitsu Global
Support Center.
(6) Once a failed component is identified, the Spare Parts Target Response Time
is measured from the time a replacement part is ordered to the time the
part arrives at the site where the system is located, and may be impacted
by import/export limitations. The time used is local site time where the
system is located.

Page 2 of 3

(7) Local customer support management will provide the process for the design
of an Account Support Plan for the customer.
(8) Semi-annual onsite technical Account Support Reviews include discussion
of product support and service issues during the previous period as well as
problem resolution and/or action plans.
(9)	The Fujitsu Remote Support Tool monitors machine status continuously.
Machine status and failure data is securely sent to Fujitsu support personnel
for analysis and action. Should the customer decline setup of the Remote
Support Tool, or it cannot be configured for other reasons, Fujitsu’s ability
to meet certain response time targets may be impaired. Please contact
your service representative for details.
(10) Software Maintenance and Subscription Service require annual fees.
Software Maintenance is provided remotely. Subscription Service entitles
customers to receive firmware and software updates. Installation of
firmware or software updates is a fee based service.
(11)	Software Version Upgrades (e.g., Version 1.x to 2.x, etc.) may require
additional license fee. Software Installation is a fee-based service.

http://solutions.us.fujitsu.com

Fact Sheet Support and service for FUJITSU ETERNUS CS800: Data Protection Appliance Service

About Fujitsu Americas
Fujitsu Americas, is the parent and/or management company of a group of Fujitsu-owned companies operating in North,
Central and South America and Caribbean, dedicated to delivering the full range of Fujitsu products, solutions and services
in ICT to our customers in the Western Hemisphere. These companies are collectively referred to as Fujitsu Americas.
Fujitsu enables clients to meet their business objectives through integrated offerings and solutions, including consulting,
systems integration, managed services, outsourcing and cloud services for infrastructure, platforms and applications; data
center and field services; and server, storage, software and mobile/tablet technologies. For more information, please visit:
http://solutions.us.fujitsu.com/ and http://twitter.com/fujitsuamerica
Fujitsu retail solutions
Point-of-Sale Peripherals
Fujitsu offers a full range of peripherals
designed for ultimate serviceability and
manageability. We’ve combined user-friendly
design with best-of-breed hardware to create
the components you need to keep your
operations running smoothly.
Point-of-Sale Hardware
Fujitsu point-of-service solutions come in a
variety of form factors including compact all-inone and traditional POS controllers. All are
highly configurable to ensure the ideal feature/
functionality/price fit for each retailer’s unique
requirements. TeamPoS® systems meet the
demanding needs of today’s store operations,
from standalone point-of-sale to missioncritical applications.
Self-Checkout Systems
The Fujitsu U-Scan Genesis line offers retailers
flexibility, scalability, reliability and usability.
Advanced features include high capacity, space
saving footprint, ATM-style “follow me” LED
lighting, and “above scanner” bill and coin
accepting/dispensing.

Disclaimer
Technical data are subject to modification
and delivery subject to availability. Any
liability that the data and illustrations are
complete, actual or correct is excluded.
Designations may be trademarks and/or
copyrights of the respective manufacturer,
the use of which by third parties for their
own purposes may infringe the rights of
such owner.
Fujitsu green policy innovation
Fujitsu Green Policy Innovation is our
worldwide project for reducing burdens on
the environment. Using our global knowhow, we aim to resolve issues of
environmental energy efficiency through IT.
Please find further information at:
www.fujitsu.com/global/about/environment/

Copyright
Fujitsu, the Fujitsu logo, and ETERNUS are
trademarks or registered trademarks of
Fujitsu Limited in the United States and other
countries. VMware is a registered trademark
of Vmware, Inc. Linux is a registered
trademark of Linus Torvolds. Novell is a
trademark or registered trademark of Novell,
Inc. in the United States and other countries.
All other trademarks mentioned herein are
the property of their respective owners.
Program specifications are subject to change
without notice. The information in this
document may be superseded by subsequent
documents. For details regarding delivery of
specific products, features, and services,
contact your local Fujitsu representative.
Copyright© 2015 Fujitsu America, Inc.
All rights reserved.
FPC58-2798-03 12/15
15.0434

OEM/ODM Products
A global leader in electronics manufacturing
services, Fujitsu provides integrated services
and solutions to support original equipment
manufacturers and original design
manufacturers operating in the automotive,
communications, computing, consumer,
industrial, medical, retail and financial sectors.
Fujitsu Retail Suite
Fujitsu Retail Suite provides retailers with a
broad portfolio of solutions to better enable
them to implement customer loyalty
programs, increase customer service, and
implement cost effective stored value card
management solutions.
Contact
FUJITSU AMERICAS
Address: 1250 East Arques Avenue Sunnyvale, CA 94085-3470, U.S.A.
Telephone: 800 831 3183 or 408 746 6000
Website: http://solutions.us.fujitsu.com
Contact Form: http://solutions.us.fujitsu.com/contact
Have a question? Email us at: AskFujitsu@us.fujitsu.com

Page 3 of 3

http://solutions.us.fujitsu.com



---

Source Exif Data:

File Type                       : PDF
File Type Extension             : pdf
MIME Type                       : application/pdf
PDF Version                     : 1.6
Linearized                      : No
Has XFA                         : No
XMP Toolkit                     : Adobe XMP Core 5.4-c005 78.147326, 2012/08/23-13:03:03
Instance ID                     : uuid:b3309f6e-6f7b-4966-8701-8167c3d793b2
Original Document ID            : adobe:docid:indd:5e25a8a7-80b8-11dd-a082-f1648f0ac1ea
Document ID                     : xmp.id:ca55a18c-3c5d-6745-9acc-3651cce405f5
Rendition Class                 : proof:pdf
Version ID                      : 1
Derived From Instance ID        : xmp.iid:e9db144d-ac9e-0544-b5fb-0be7c7c4a673
Derived From Document ID        : xmp.did:66c24bec-41d1-8747-b29d-88db81d54606
Derived From Original Document ID: adobe:docid:indd:5e25a8a7-80b8-11dd-a082-f1648f0ac1ea
Derived From Rendition Class    : default
History Action                  : converted
History Parameters              : from application/x-indesign to application/pdf
History Software Agent          : Adobe InDesign CC 2015 (Windows)
History Changed                 : /
History When                    : 2016:01:13 15:01:01-08:00
Modify Date                     : 2016:01:13 15:38:40-08:00
Metadata Date                   : 2016:01:13 15:38:40-08:00
Create Date                     : 2016:01:13 15:01:01-08:00
Creator Tool                    : Adobe InDesign CC 2015 (Windows)
Format                          : application/pdf
Rights                          : ©2014 Fujitsu America, Inc.  All rights reserved
Creator                         : Fujitsu America
Title                           : Fujitsu-USCAN-Genesis-II-Self-Checkout
Description                     : Fujitsu-USCAN-Genesis-II-Self-Checkout
Subject                         : Fujitsu, USCAN, Genesis, Genesis II, self checkout, customer station, TeamPOS, F53, touch display, pin pad, card reader, POSREady, WEPOS, CT 11, bagging
Web Statement                   : http://solutions.us.fujitsu.com/www/content/legal_resources/trademarks.php
Marked                          : True
Authors Position                : Fujitsu America, Inc.
Caption Writer                  : Fujitsu America, Inc.
Producer                        : Adobe PDF Library 15.0
Trapped                         : False
GTS PDFX Version                : PDF/X-1:2001
GTS PDFX Conformance            : PDF/X-1a:2001
Page Count                      : 3
Signing Date                    : 2016:01:13 15:38:40-08:00
Signing Authority               : ARE Acrobat Product v8.0 P23 0002337
Annotation Usage Rights         : Create, Delete, Modify, Copy, Import, Export
Author                          : Fujitsu America

EXIF Metadata provided by EXIF.tools